About The Job An opportunity has arisen for a Spa Supervisor to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are: Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements. Lead staff training sessions to ensure staff knowledge of products and treatments are coordinating with Spa Brands. Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary. Monitor the performance of Spa GSE, supervising, disciplining, and guiding employees as needed. Conduct monthly performance reviews for GSE based on established KPIs, tracking their performance, and providing feedback. Conduct daily briefings with GSE and therapist teams. About you The ideal candidate for this position will have the following experience and qualifications: Problem solving abilities. Leadership and team management skills Creativity A Detail orientated approach. Project Management Skills About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Dry Cleaning of uniform or Business attire Meals on Duty Employee Assistance Program Wellness Benefits - Chiropodist, Flu Jabs, and more!
May 15, 2026
Full time
About The Job An opportunity has arisen for a Spa Supervisor to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are: Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements. Lead staff training sessions to ensure staff knowledge of products and treatments are coordinating with Spa Brands. Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary. Monitor the performance of Spa GSE, supervising, disciplining, and guiding employees as needed. Conduct monthly performance reviews for GSE based on established KPIs, tracking their performance, and providing feedback. Conduct daily briefings with GSE and therapist teams. About you The ideal candidate for this position will have the following experience and qualifications: Problem solving abilities. Leadership and team management skills Creativity A Detail orientated approach. Project Management Skills About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Dry Cleaning of uniform or Business attire Meals on Duty Employee Assistance Program Wellness Benefits - Chiropodist, Flu Jabs, and more!
About The Job An opportunity has arisen for a Spa Supervisor to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are: Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements. Lead staff training sessions to ensure staff knowledge of products and treatments are coordinating with Spa Brands. Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary. Monitor the performance of Spa GSE, supervising, disciplining, and guiding employees as needed. Conduct monthly performance reviews for GSE based on established KPIs, tracking their performance, and providing feedback. Conduct daily briefings with GSE and therapist teams. About you The ideal candidate for this position will have the following experience and qualifications: Problem solving abilities. Leadership and team management skills Creativity A Detail orientated approach. Project Management Skills About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Dry Cleaning of uniform or Business attire Meals on Duty Employee Assistance Program Wellness Benefits - Chiropodist, Flu Jabs, and more!
May 13, 2026
Full time
About The Job An opportunity has arisen for a Spa Supervisor to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are: Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements. Lead staff training sessions to ensure staff knowledge of products and treatments are coordinating with Spa Brands. Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary. Monitor the performance of Spa GSE, supervising, disciplining, and guiding employees as needed. Conduct monthly performance reviews for GSE based on established KPIs, tracking their performance, and providing feedback. Conduct daily briefings with GSE and therapist teams. About you The ideal candidate for this position will have the following experience and qualifications: Problem solving abilities. Leadership and team management skills Creativity A Detail orientated approach. Project Management Skills About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Dry Cleaning of uniform or Business attire Meals on Duty Employee Assistance Program Wellness Benefits - Chiropodist, Flu Jabs, and more!