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Customer Experience Executive Birmingham Hybrid Working About the Business We are a fast-growing consumer brand operating at the intersection of beauty, wellness and nutrition. With a highly engaged customer community and subscription-led model, delivering exceptional customer experiences is central to our continued success. As we scale, we are investing heavily in customer experience, AI-powered support and self-service capabilities. This is an exciting opportunity to join a business that is transforming how customers access support, combining innovative technology with a genuinely customer-first approach. The Opportunity We're looking for a Customer Experience Executive to help shape and optimise the customer journey across multiple touchpoints. This role will focus on creating and maintaining customer support content, improving self-service experiences, supporting AI-powered customer service tools and using customer insights to drive continuous improvement. Working closely with Customer Services, Marketing, Product, Brand and Technology teams, you'll play a key role in ensuring customers receive clear, accurate and engaging support while helping the business improve efficiency through automation and knowledge management. This is an excellent opportunity for someone who enjoys content creation, customer experience optimisation, data-driven decision making and emerging technologies such as AI. What You'll Be Doing Knowledge Base & Self-Service Create, maintain and optimise customer-facing help centre and knowledge base content Develop clear, engaging support articles aligned to the brand's tone of voice Ensure customer information remains accurate, relevant and easy to navigate Identify opportunities to improve self-service journeys and reduce customer effort Work closely with Customer Services teams to understand common customer queries and pain points Support initiatives aimed at increasing self-service adoption and reducing support volumes AI & Customer Support Automation Support the ongoing development and optimisation of AI-powered customer support tools Review automation performance and identify opportunities for improvement Help refine chatbot and conversational AI experiences Ensure AI knowledge sources remain accurate and up to date Contribute to the evolution of customer support automation and best practice Customer Insights & Continuous Improvement Analyse customer conversations, feedback and behavioural trends Monitor key customer experience metrics and identify improvement opportunities Produce regular reporting on self-service, automation and customer experience performance Use customer insights to recommend enhancements to customer journeys and support processes Projects & Business Change Support customer readiness for campaigns, product launches and business initiatives Ensure customer support content and communications are prepared ahead of launches Contribute to customer experience improvement projects across the business Help Customer Services teams adapt successfully to new products, services and processes Stakeholder Collaboration Partner with teams across Customer Services, Marketing, Product, Brand and Technology Share customer insights and recommendations with stakeholders Champion customer-first thinking across the organisation What Success Looks Like Within your first 12 months, you will have: Built and maintained a comprehensive customer knowledge base that supports customers, advisors and AI-powered support tools Improved customer self-service engagement and resolution rates Enhanced the quality and effectiveness of AI-driven customer support Established meaningful reporting and insight frameworks to measure CX performance Successfully supported new product launches and customer initiatives Become a trusted partner across the business for customer experience improvements About You We're looking for someone who is passionate about creating great customer experiences and enjoys solving problems through content, data and technology. You'll ideally have: Experience in Customer Experience, Customer Service Operations, Customer Success or a similar customer-focused role Excellent written communication and content creation skills Experience managing help centre, knowledge base or customer support content Strong organisational skills with excellent attention to detail The ability to manage multiple priorities and projects simultaneously Strong stakeholder management and communication skills A proactive, customer-first mindset Nice to Have Experience working with AI-powered customer support platforms or chatbot technologies Experience within eCommerce, subscription or direct-to-consumer environments Knowledge of customer journey mapping and self-service optimisation Experience supporting product launches or business change projects Familiarity with customer service platforms such as Gorgias, Zendesk or Intercom What's on Offer Hybrid working model Opportunity to shape customer experience strategy within a growing business Exposure to AI, automation and emerging customer support technologies Collaborative and fast-paced environment Excellent career development opportunities as the business continues to scale At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Are you a creative, organised, and enthusiastic individual with a passion for delivering outstanding events? Our client is looking for a talented Events Coordinator to join their team and play a key role in planning, coordinating, and delivering memorable events that leave a lasting impression. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys bringing ideas to life, and loves seeing a project come together. 3 days per week in head office in Guildford or on site, 2 days per week from home. Regular travel predominantly UK based. Company Benefits: Annual bonus scheme of up to 12.5% Contributory salary exchange pension scheme Life insurance Private medical insurance (voluntary scheme) 25 days annual leave plus bank holidays Extensive health and wellbeing programme Hybrid and flexible working options considered Ongoing training and professional development opportunities Key Responsibilities: Plan and deliver in-person and virtual events (e.g. exhibitions, seminars, charity days, internal celebrations, and hosted roundtables) Create and manage event timelines, budgets, and checklists Handle end-to-end logistics: venue sourcing, travel coordination, catering, branding materials, invites, name badges, hotels, AV/tech, photography, etc. Work with internal stakeholders to scope agendas, content, guest lists, and post-event follow-up Support our partnership and client teams with events at third-party sites or client facilities Ensure brand consistency across all event assets and experiences Build and maintain event templates, processes, and feedback forms Track and report event performance (attendance, engagement, feedback) Manage social media channels, manage photo shoots and film production, concept, draft and write content (website and social), support on content development, digital campaigns and KPI reporting Support on broader marketing strategy Advantageous: Experience with graphic design or video editing, sustainability, clean tech or B2B sectors Familiarity with stakeholder-facing or government-related events A creative streak comfortable pitching ideas for themes, gifts, décor, etc. Knowledge of metrics or evaluation methods for post-event impact, wider marketing mix, a flair for or interest in design Experience and Skills Requirements 2 4 years experience in event coordination or management Strong project management and timekeeping skills Ability to manage multiple events at various stages simultaneously, high attention to detail, with an eye for design and presentation Excellent communication skills written, verbal, and visual, a great solutions-focused personality, ability to flex and improvise with a strong focus on delivery Calm under pressure, resourceful, and solutions-focused, confident using Microsoft Office, and ideally some experience with event tools (like Eventbrite, Canva, Asana, etc.) Ability to network and engage with a range of stakeholders If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

We are proud to be partnering with Shropshire Fire and Rescue Service to support them with the recruitment of an experienced, forward-thinking, and strategically minded Head of Finance to lead across their Finance, Pensions and Procurement functions. This is an exciting opportunity to play a key role in shaping the financial resilience, governance, and long-term sustainability of the Service. Client Details Shropshire Fire and Rescue is one of the UK's highest performing fire services, achieving consistently high marks in external audits. Shropshire Fire and Rescue Service operates from 23 sites across Shropshire with it's Headquarters based in Shrewsbury. Description As a senior leader and Deputy Section 151 Officer, you will contribute to delivering strategic priorities, Community Risk Management Plan, and wider corporate objectives, ensuring that our financial systems, controls, and reporting frameworks remain robust, transparent, and efficient. Key Responsibilities Reporting to the Director of Finance & Resources (Section 151 Officer), you will: Provide strategic financial leadership across Finance, Pensions and Procurement. Lead the development and implementation of the Medium-Term Financial Plan, in-year management, budget strategy, reserves and long-term capital programme. Oversee statutory financial reporting, including annual accounts production, audit processes and compliance with all Codes of Practice. Ensure effective financial governance, internal controls, policies, regulations and business systems. Act as principal advisor to senior Service managers and inform governance to Fire Authority Members on financial matters, supporting informed decision-making. Manage and develop a high-performing team, fostering a culture of continuous improvement and professional excellence. Line management responsibility of Pensions Officer, and Procurement Officer. Overseeing the delivery of an efficient and effective pensions service to current and potential members of the Firefighters' Pension Scheme and the LGPS, as well as employers and Pension Board members. In addition, the development and implementation of a purchasing and procurement function within the Finance team, which complies with legislation, policy and procedures and best practice. To work with the internal audit provider to develop the internal audit plan, to ensure sound financial controls across the Service and the Authority To provide revenue and capital estimates for consideration by the Chief Fire Officer and Treasurer and required governance Profile What Are We Looking For? We are seeking an influential, collaborative and professionally credible finance leader with: CCAB or CIMA qualification and significant post-qualification experience. Proven leadership of finance teams within complex organisations. Strong knowledge of financial planning, budgeting, financial accounts, and governance frameworks. Excellent stakeholder management skills and the ability to analyse, interpret and present complex financial information. Experience within local government or the public sector is desirable but not essential. A proactive, solutions-focused mindset with the ability to work at pace and support organisational change. Job Offer £72,240 per annum Benefits include: Local Government Pension Scheme , Flexible Working Hours Scheme, Paycare Health Benefits, Occupational Health Services Hybrid working, with typically 4 days onsite and some travel required to sites across Shropshire. Free on-site parking at Service Headquarters in Shrewsbury. Closing date for applications: Wednesday 13 May.

We are looking for Trustees, including a new Chair of Trustees. Working for Gardeners ( Working for Gardeners ) is a registered Charity and membership organisation dedicated to practical horticultural training and advancing the interests of gardeners and horticulturists across the UK. We have an active community of around 1500 members, exchanging practical horticultural knowledge and interest. Many of our members are of course also members of other horticultural institutions such as the RHS, and see Working for Gardeners as a complementary source of hands-in-the-soil community and further training. We collaborate with an evolving network of significant private and public gardens across the UK to offer practical experience through one-day specialist workshops and through year-long paid placements for aspiring gardeners under our well-respected professional development programme, the Work and Retrain as a Gardener (WRAG) Scheme. Our Financial Position Our Charity is in good financial health, with decent cash reserves and fairly balanced revenue streams, mainly from membership subscriptions, our practical workshop and skills programme and from the WRAG Scheme. We also have a small number of generous donors, and are looking to develop this support further. Our Charity's direct annual revenue is around £200,000 and we operate typically close to break-even, with a small central office team based in South Gloucestershire and a 20-strong UK-wide paid, part-time team across the UK who promote and manage our relationships with garden partners and our membership community. However, our financial footprint is more in the region of £1.3 million, taking account of the annual income (at national living wage) paid to our WRAG Scheme trainees under the garden placements that we organise with our partner gardens. Given the strong demand for our WRAG Scheme traineeships and indeed across our practical horticultural workshops, we are looking to expand the depth of our reach across Great Britain, including through developing a greater bursary scheme. We are currently investing in the underpinnings for this careful expansion, including upgrading and finetuning our branding, marketing, web, and IT systems. Role of Chair of Trustees As Chair, you will provide strong strategic and hands-on leadership across the Charity, marshalling our team to fulfil our educational mission and representing our Charity to the broader community. This is a voluntary position that requires commitment, vision, and strong leadership skills. Our Chair and trustees tend to be quite hands-on, working closely with our Executive Officer and our office and Regional Manager team across the UK. Key Responsibilities of our Chair Chair our small Board of 5-6 pro bono trustees, ensuring effective governance and compliance with relevant legislation and best practice. Ensure clear multi-year vision and strong execution of our rolling plan, working with our other trustees and Executive Officer. In conjunction with our Treasurer, provide regular guidance to our Executive Officer, who is responsible for the day-to-day execution of our multi-year strategic plan and budget. Be our primary spokesperson and ambassador, building our profile and relationships with our membership, garden partners, donors, horticultural sector, media and other key stakeholders more broadly. This Chair role will typically require commitment of 3-5 hours per week across regular guidance for our Executive Officer, Board meetings and external representation. The initial term is for 3 years, with a further 3 years possible. Ideal Profile of Chair We are looking for a Chair who is, or has enjoyed being, a respected and energetic leader with a strong strategic mindset, not afraid to roll up their sleeves when needed, and comfortable in an organisation of our scale even if they have worked in larger organisations. The ideal candidate will definitely have a keen interest in horticulture, whether personally or professionally, and will probably have a decent network of contacts and profile in gardening, horticultural, or professional services sectors. They will likely have some experience with chairing boards, committees, or similar governance bodies whether in the not-for-profit, corporate, or public sector, and a good understanding of charity governance and trustee responsibilities. Experience in fundraising and marketing would be a plus. Ideal Profile of Other Trustees Our current trustees all live and breathe a great passion for things horticultural in a broad sense, including continuing education in our sector, but also bring a great variety of professional and personal backgrounds to the table - in further education; international finance; politics; gardening and flower farming; marketing; HR and other areas of business and charities. We are looking to enhance this diversity and collaborative enthusiasm, ideally bringing deeper experience particularly in areas of marketing and fundraising. How to Apply (Deadline: Friday 5th June 2026) If you would love to join our enthusiastic group of trustees given your talents and interests, please submit to our current Chair with a covering letter explaining your motivation and relevant experience, including your CV or similar profile and indicating clearly whether you would also like to assume the Chair role. We would hope to appoint our new Chair and trustees within the next 2-3 months. Working for Gardeners is committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and particularly encourage applications from underrepresented groups. Our Story Founded in 1899 as the Women's Farm and Garden Association, our Charity's original focus was on addressing the lack of education and employment opportunities for women working on the land. Membership was initially only open to women with a keen interest in the land, farming, gardening and allied industries. Many of our founder members were professional women working in education, gardening, farming and small holdings. The Association set about establishing training courses and examinations, with an Employment Bureau offering a service for both employers and employees. At the outbreak of the First World War, we responded to the shortage of labour on the land by launching the 'Women's National Land Service Corps' to offer work placements to women, both rural and urban. The success of this movement soon saw it outgrow a small but plucky voluntary organisation and the Government stepped in - the first Women's Land Army was born. Between the wars, against the backdrop of difficult years of recession, we worked hard to improve the working conditions and status of women in land work and to open up employment training opportunities. We launched a significant training scheme for practical horticultural skills during the Second World War and subsequently extended this to initiate a Garden Apprentice Scheme specifically for school leavers - which led to the development of Government Youth Training Schemes. Throughout this time, the Association exhibited at many agricultural and horticultural shows, promoting the need for training and giving out information and career guidance. In 1993, we established the 'Women Returners to Amenity Gardening Scheme' to offer more mature students, often career changers or 'returners' who were considering a career in horticulture, training in practical gardening skills within private and public gardens throughout the United Kingdom. In 2014, we updated the name to 'Work and Retrain As a Gardener', reflecting the broader audience that had developed. Our WRAG Scheme is now established as one of the UK's leading practical gardening training schemes, highly respected by the horticultural sector. Each year, we place around 150 aspiring gardeners, mainly career changers, in wonderful gardens across the UK where the skilled owners or their head gardeners have the expertise to offer practical paid experience and training for 1 or 2 years. Many of these trainees are lucky enough to form strong relationships with their team in these gardens and are offered ongoing employment, while many others go on to other roles in horticulture or set up their own gardening businesses. Quite a few of our gardens take on new WRAG Scheme trainees each year. All of this makes us very happy, but it does mean that we continually need to bring new gardens into our community, and we have considerable waiting lists of trainees in most regions in Britain. Our main imperative is to therefore build more and deeper ongoing partnerships with significant gardens across the UK that can offer the breadth of hands-in-the

CHAIR OF TRUSTEES - ROLE DESCRIPTION AND PERSON SPECIFICATION English PEN is recruiting for a new Chair of Trustees to support us in our mission to protect and promote the freedom to write and the freedom to read in the UK and around the world. English PEN is one of the world's oldest human rights organisations, championing the freedom to write and the freedom to read around the world. We are the founding centre of PEN International, a worldwide writers' association with 130 centres in more than 90 countries. With the support of our members - a community of writers, readers, and activists - we exist to defend and campaign on behalf of writers, literary professionals, journalists, and artists who are unjustly persecuted, harassed, imprisoned, and even murdered in violation of their right to freedom of expression. We campaign to change legislation to best protect fundamental human rights in the UK, and we work to increase the plurality of writers being read and platformed in the UK. We celebrate contemporary international writing through our online magazine, PEN Transmissions , and we award literary grants for translating new works into English. We bring together outstanding writers, readers, and translators for unforgettable conversations and we celebrate courageous writing with our annual literary prizes - the PEN Pinter Prize and the PEN Heaney Prize. We are looking for a new Chair of Trustees to take over from Ruth Borthwick who will step down in December 2026 after five years. To find out more about English PEN's recent work, please read our Impact Report 2024-25. Board Structure, Composition, and Terms The current Board is a group of experienced and dedicated individuals with a wide range of skills and experience from sectors including journalism, campaigning, writing, publishing, organisational development, translation, legal and media. Trustees are appointed for an initial term of up to four years and may serve for a maximum of seven years and six months. For details of current Trustees, please visit: . The Board offers guidance and expertise to the Director of English PEN, Daniel Gorman. Two sub-committees exist to provide more in-depth scrutiny and advice - the Finance and Audit Committee, chaired by the Treasurer, and the Appointments Committee, chaired by the Vice Chair. The President of English PEN is Margaret Busby. CHAIR ROLE DESCRIPTION Responsibilities: Provide leadership of the Board and set its agenda. Ensure the provision of accurate, timely, and clear information to Trustees and ensure the effectiveness of individual Trustees and the Board as a whole. Ensure that Trustees are given sufficient time to consider critical issues and given realistic deadlines for decision-making. Work closely with the Treasurer and the wider Board and staff team to ensure organisational financial sustainability. Ensure that the Board concentrates on strategy and the monitoring of decisions delegated to the Director. Lead on recruitment of new Trustees, as needed. Ensure that there is a comprehensive induction programme for all new Trustees, supported by the Director. Address the development needs of the Board as a whole with a view to enhancing its effectiveness, including regular revision sessions on subjects such as legal status and responsibilities. Review their own performance and the performance of the Board and the Director once a year. Support and advise the Director on ad hoc matters on an ongoing basis. Be an ambassador for and represent the organisation together with the Director. As a member of the Board of Trustees, the Chair also shares the following statutory duties with other Trustees: Ensure that English PEN complies with its governing document, charity law, company law, and any other relevant legislation or regulations. Ensure English PEN pursues its objects as defined in its governing document. Ensure that English PEN applies its resources exclusively in pursuance of its objectives. Contribute actively to the Board's role in giving firm strategic direction to the organisation, setting overall policy, defining goals, setting targets, and evaluating performance against agreed targets. Safeguard English PEN's good name and values. Ensure the effective and efficient administration of English PEN. Ensure the financial stability of English PEN. Protect and manage the property of English PEN and ensure the proper investment of its funds. Appoint the Director and monitor their performance. PERSON SPECIFICATION We are looking for someone with a clear commitment to the vision, mission, and values of English PEN, as well as the following experience, knowledge, skills, and attributes: Significant experience of leading an organisation, at Board or executive level, with appropriate knowledge of corporate and charity governance. A clear communicator with an open and inclusive style and with experience of chairing meetings efficiently and effectively. Strong interpersonal skills with experience of building a high-functioning and strategic team. A strong shared sense of the ethics and values that underpin English PEN's work A thick skin: as an organisation committed to freedom of expression, we operate in a contested area which requires us to take brave stands. A strong personal network and the ability to build good relationships with funders and stakeholders. Willingness to uphold and follow the principles of public life and the requirements of effective governance. Understanding of the duties and responsibilities of Trustees. A passion for literature. Time commitment The Chair needs to commit to the equivalent of three to four days per month to perform their duties. The following meetings normally take place on weekday afternoons and evenings: Quarterly Board meetings Quarterly Finance & Audit Committee meetings Annual Strategy Day Annual General Meeting There will also be the expectation for the Chair to attend and represent the organisation at various public and private events, subject to their availability. How to apply Discussion of the role ahead of applying is encouraged. Please email Daniel Gorman, Director at . To apply, please send your CV and a brief statement (maximum two sides of A4) telling us about your suitability for the position by an email via the button below by 23:59 BST on Monday 29 June 2026. Shortlisted candidates will be invited to meet with representatives of the Board during the week beginning 13 July 2026.

Bold innovation. Modern Tech-Stack. Impacting the future. Salesforce Platform Architect £60,000 - £66,000 (+ Benefits) Grade: P3 Directorate : Chief Operating Office Reports to: Head of Architecture Contract: Permanent Hours: Full time 35 hours per week Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office) Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Internal closing date: 24 June :55. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: Competency-based interviews Interview date: From the week commencing 27 April/ 04 May 2026 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. Cancer Research UK has an ambitious Engineering Strategy supported by a modern Tech Stack and a complex hybrid infrastructure spanning on premise and multi cloud environments. Our CRM and Marketing platforms sit at the heart of our Engage Strategy and are undergoing major transformation to migrate from Siebel to Salesforce (going live this year) and to modernise our marketing technologies as part of the largest change programme in the UK charity sector's history. As a Salesforce Platform Architect, you'll play a pivotal role in safeguarding and evolving our Salesforce platform post-migration, supporting the transition from transformation into a stable, business as usual state. You'll be responsible for iterating and maintaining the Salesforce platform architecture, ensuring it remains secure, scalable, and well-integrated in line with Cancer Research UK's strategy. This will involve lower level design, development, and configuration, while shaping top level solutions and governance. This is an opportunity to collaborate closely with a cross disciplinary technology function and external partners, providing technical leadership, standards, and oversight to ensure solutions are fit for purpose, while building organisational capability through coaching, architectural guidance, and the establishment of a Salesforce Centre of Excellence. If you're a Salesforce Architect who has maintained, developed, or implemented Salesforce in a large, complex organisation, we would love for you to join our mission. What will I be doing? Defining and maintaining the Salesforce platform architecture by: Delivering end-to-end, secure, and integrated solutions aligned to Cancer Research UK's strategy. Providing technical leadership, standards and governance across teams. Ensuring solutions are fit for purpose and support the wider architecture capability through expert guidance, coaching, and architectural oversight. Defining guidelines for platform usage, customisation, and integration to ensure consistent, secure, and scalable use of Salesforce across the organisation. Ensuring the scalability, performance, and reliability of the Salesforce platform meet the charity's current and future operational and strategic needs. Designing quality, scalable, and performant Salesforce solutions to ensure all components fit together into a coherent, maintainable, and business-aligned architecture. Translating business requirements into high-level and low-level technical designs, enabling delivery teams to build effective low-code or pro-code solutions. Overseeing the implementation of new platform features, modules, and enhancements, ensuring they align with architectural standards and deliver business value. Building and guiding the creation of proofs of concept to validate solution options and accelerate innovation within delivery teams. Designing and overseeing Salesforce data integrations, ensuring data quality, integrity, and reliable information exchange across connected systems. Providing technical leadership across Engineering, Analysis, and Architecture communities to reduce technical risk, manage technical debt, and develop a Salesforce Centre of Excellence. What skills will I need? An experienced Architect who has a strong knowledge of Salesforce architecture and platform within large organisations (this can be either maintaining, developing, or implementing Salesforce). Rather than focusing on building solutions, this role has responsibility across the Salesforce platform. We're looking for someone with strong Salesforce skills and knowledge to: Deliver both lower level design, development, and technical configuration, as well as top-level solutions. Ensure partners meet organisational and Salesforce requirements and standards (e.g. attending governance workshops and challenging build approaches, use of out of the box functionality, and modular design). Strong architectural thinking with exposure to a Salesforce platform that integrates with multiple platforms/ products. Demonstrable understanding of the following Salesforce features: Accounting soft ledger, Sales Cloud, and Service Cloud. Knowledge of Findock would be advantageous, but is not essential. Proven knowledge of Salesforce security and governance best practices, with experience conducting impact assessments. A successful track record of building credible and collaborative internal and external stakeholder relationships with strong interpersonal, communication, influencing, and negotiating skills. Experience coaching others, guiding technical decisions and architectural direction to support the development of Salesforce capability across teams and third party partners. Experience delivering architecture through Agile Product teams (e.g., Scrum, Kanban, SAFe, Lean). Strong analytical thinking and problem-solving skills. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. Internal eligibility criteria Internal candidates should ideally have completed their 6-month 'getting started' period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview. All internal candidates applying for a secondment, must have: Completed their Getting Started period Discussed their intention to apply and gained approval to apply with their line manager Been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment) If you do not confirm that you meet these requirements, we will not be able to progress your application. For information about internal learning and development at Cancer Research UK please visit Fuse. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional Information For more information about working with us please visit our website or contact us. For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

Open to applicants looking for full time (37.5 hours per week); or part time, working morning or afternoon, with number of hours tbc by mutual agreement and business need. Our Facilities Team works hard to ensure that every guest visiting Woodrow has a safe and memorable visit. You will be working alongside the wider team to maintain all buildings, including our Grade II listed Manor House and Leisure Centre, and the outside grounds and activity areas, to ensure the site is welcoming, tidy and safe for all. You will assist the Facilities Manager in ensuring we remain compliant with relevant Health & Safety legislation; and will be involved in various duties that contribute to the wider success of the Centre and London Youth. What you will be doing The Facilities Assistant provides logistical and maintenance support for the Woodrow estate and holds the following core responsibilities. This is not intended as an exhaustive list, and the job may change over time to reflect the changing needs of our centre, as well as the personal development needs of the post holder. Grounds Upkeep General upkeep of the 26-acre estate grounds e.g. pruning, mowing, planting, tidying gardens. Keeping grounds, paths and hard surfaces safe and free of ice, snow, leaves, weeds, etc. Maintaining the 3G astro pitch, cycle circuit and outdoor activity areas. Buildings Maintenance Undertake day-to-day minor repairs, e.g. patching, painting, leaky taps, hinges, caulking, etc. Undertake cyclical/seasonal jobs e.g. clearing gutters, drains, drain gratings, etc. Support with biomass boiler maintenance and receive woodchip deliveries. Support with basic utilities issues as they arise, e.g. heating, plumbing, electrical, etc. Health and Safety Undertake routine safety/compliance checks of all facilities including, among other things, legionella temperature audits, emergency equipment inspections and tests etc. Support the Facilities Manager with risk assessments and work procedures relevant to the role. Maintain accurate records of all work carried out using systems in place for auditing. General duties : Basic joinery, carpentry and build projects done in house, under direction of the FM. Supervise outside contractors to ensure all jobs are carried out to agreed standards. Supervise corporate volunteer groups who support us with gardening or build projects. Support with setup and occasional on-the-day attendance at various events. Undertake other duties as reasonably requested by London Youth's management that ensure the ongoing success of the charity and delivery of excellent customer experiences. What you bring to the role Experience, Knowledge & Skills We do not expect candidates to have expertise in all areas, but at a minimum experience of minor buildings repairs and maintenance and groundskeeping work is essential to this role. Training will be provided to address some gaps where necessary and relevant. Experience with grounds maintenance including tree and lawn care, gardening, etc. Experience of maintenance in heating, plumbing, electrical systems. Demonstrable good practical DIY skills, including decorating, joinery, carpentry, repairs, etc. Experience using power and maintenance tools, including small tractor with mower, jigsaws, strimmers, etc. Demonstrable understanding of Health & Safety regulations relevant to this type of role; the importance of compliance, evidencing and contributing to this. Hold a good level of fitness and able to work outside in variable weather conditions. Experience of conducting regular compliance checks, recording and reporting on them. Able to use digital systems for record keeping, including Microsoft Office and various apps. A current driving license (tractor experience is also desirable). Qualifications in the use of a chainsaw, power tools, tractor driving, pool plant are desirable. Attributes and Behaviours Someone who takes pride in their work and enjoys getting things done. Customer centric mindset and a firm commitment to customer excellence and safety. Able to quickly establish a rapport and build effective relationships with a wide range of people. Composed demeanor and calm under pressure, able to dynamically prioritise and problem solve. Keen attention to detail, following procedures and recording actions reliably and consistently. Able to work independently, demonstrating proactivity and initiative. Collaborative team player with a willingness to work effectively with others. Self-motivated with a positive attitude, growth mindset and keen willingness to develop. Willing to both give and receive direction from others. Impeccable work ethic with a practical, flexible and dynamic approach to work. Absolute commitment to London Youth's principles of equality, diversity, and inclusion. You will be able to demonstrate our values of being: Ambitious Collaborative Inclusive Accountable Why work at Woodrow High House Health Care Cash Plan to help cover your healthcare essentials. Free access for you and your family to the Employee Assistance Programme. Free onsite parking. Branded quality uniform provided. Free access to the 'Headspace' app for you and your family. Free access to the Charity Mentoring Network, as a mentee or mentor. Free tea and coffee available in the 'Tea & Coffee Bar'. Free meals provided whilst on duty when the kitchen is serving young people in residence. Magnificent location on a historic estate, surrounded by nature. Cycle to Work scheme. You'll be working with a fantastic team of passionate colleagues across London Youth. An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. You will be making a difference to the lives of young people!

Senior Underwriting Auditor Are you an Underwriter looking for a slight change of direction? Outstanding opportunity to join this well regarded and respected global audit function Working closely with the Global Head of Audit you will be to conduct technical underwriting audits of all classes of business throughout London and European offices. Responsibilities will include: Performance of technical underwriting audits to ensure that corporate and profit centre underwriting guidelines are followed. Pre-audit preparation, audit execution and audit report preparation for profit centre and senior management. Identify issues and report the same to the Group HOIA and corporate senior management. Make recommendations to rectify issues noted and devise an effective system to follow-up on the status of compliance. Develop working relationships with key internal external stakeholders, i.e legal, compliance, reinsurance, credit department etc. Assist in providing technical training and mentoring to newly joining or less experienced members of the team, Perform ad hoc projects as needed. Ideally you will have: A number of years of insurance experience, preferably from an underwriting background or audit. Good understanding of underwriting audit methodologies and standards. Good understanding of P&C Insurance, Reinsurance, Lloyd's Markets and Managing General Agency operations; Good understanding of Prudential Regulation Authority and the Financial Conduct Authority framework Ideally you will hold: Relevant professional qualification (CIIA, ACA, ACCA, CII). Hybrid working model available

SHE Manager - Greencore Desserts Salary: Competitive salary Benefits: Company share save scheme, competitive matched Pension contributions, Life insurance up to 4x salary Location: Dual site, Highbridge and Devizes Ways of Working: Site Based Hours of work: 08:30am-17:00pm (flexible as per business needs) Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Highbridge, Somerset, specialises in producing a range of chilled desserts, including cheesecakes, tarts, and sponges. The site employs over 560 people and operates in a fast-paced, high-quality production environment. Our site in Devizes, Wiltshire, specialises in chilled desserts, including tarts, doughnuts, crumbles, pies, and pastries. The site employs over 580 people and is located close to Swindon, producing high-quality products at scale. What you'll be doing You will lead on ensuring a positive safety culture for the site and be responsible for coordinating the activities required to meet Greencore Health, Safety & Environmental standards. You will be adapt at taking an active role in leading a positive safety culture behaviour and be a visible presence to the operation. The ability to challenge and drive change is key alongside being personable, passionate and having the energy to bring this role to life. Role Accountabilities: Your responsibilities as Site SHE Manager are to: Devise and implement SHE strategies to enable the delivery of a proactive SHE culture providing a valuable competitive edge to the business through the behaviour of its people. Ensure all Health, Safety and Environment legal requirements, policies, standards, procedures are interpreted, communicated, documented and systems exist to ensure the Business Unit is compliant with current legislation and Bakkavor policy regarding SHE. Develop, implement, maintain, communicate and continuously improve the Health, Safety and Environment management system for the business, ensuring that all relevant paperwork and reports are completed and issued to relevant parties as required. Design, implement, monitor and report SHE performance, analyse trends and develop actions plans to deliver targets regarding SHE. Identification and coordination of SHE training and development for managers, enabling effective management of SHE in every respect and ensuring that key personnel involved in Health & Safety activities are competent to fulfil their responsibilities. Promote and drive a culture of continuous improvement of Health & Safety and best environmental practice through the effective engagement of the workforce. Ensure all incidents are investigated, recorded and reported, identifying and recommending improved practices to reduce accidents. Notification of incidents to enforcement authorities as required. Monitor risk assessment process and provide assistance / advice to assessors to ensure risk assessments / safe systems of work are maintained and meet regulatory requirements. Co-ordinate Business Unit actions with regard to enforcement authorities / loss adjusters and that any communications are reported to the Head of Operations. What we're looking for: Diploma level NEBOSH H&S and Environmental qualification or equivalent. Significant experience in a senior Health & Safety role working for an organisation with a large number of employees and with vast amounts of different equipment and machines. Passionate about SHE and ability to influence at a senior level and champion change / implementation at all levels. Strong communication skills both in terms of verbal / presentation skills and written documentation and a team player. Demonstrable compliance to legislation and use of problem solving skills / personal judgement as well as policy adherence in order to make optimum business decisions. We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.

I m working exclusively with a well-established manufacturing and services business based on the outskirts of Newcastle. The company is entering a significant period of change, and they re looking to hire a hands-on Management Accountant to support and help shape the next phase of the finance function. This is a rewarding but challenging opportunity for someone who enjoys being close to the detail, thrives in a high-volume environment, and wants real exposure to senior leadership during a transformation phase. The Role Working closely with the Head of Finance, you will be responsible for: End-to-end production of monthly management accounts (P&L, balance sheet, cashflow) Cash management, forecasting, and working capital control Journals, accruals, prepayments, reconciliations, and variance analysis Budgeting, forecasting, and reporting support Oversight of payroll and pension processes Driving improvements in finance processes and controls Supporting change projects and embedding new ways of working across the business The Ideal Candidate CIMA / ACCA / ACA qualified or finalist Strong management accounting background Tech savvy with systems (Sage 200 is a bonus) Comfortable in a fast-paced, high-volume environment Resilient, adaptable, and able to operate during periods of change Confident communicator, able to engage with stakeholders at all levels Proactive mindset with a genuine desire to improve and add value What s On Offer Salary from £45,000+, depending on experience 25 days holiday + bank holidays Pension, life insurance, wellbeing benefits, and on-site facilities Direct exposure to senior leadership A chance to play a key role in building and shaping a finance function This role is being handled exclusively. For a confidential discussion and full details, contact me directly.

Permanent HR BP, Drive performance. Champion people. Make an impact.I'm looking for a proactive, relationship-driven HR Business Partner to help shape a high-performing, engaged workforce. Working closely with managers and teams, you'll deliver practical, people-focused solutions that directly support business success.Reporting to the HR BP Manager, you'll play a key role in bringing our people strategy to life, partnering with leaders, tackling challenges head-on, and leading initiatives that enhance performance, culture, and engagement. The role is about 40% hands-on and operational and 60% strategic. The role is hybrid, 4 days on site and 1 day working from home. There will be travel twice a month to Barking. What you'll be doing Act as a trusted advisor to managers, coaching on performance, engagement, wellbeing, and employee relations Partner with leaders to build capability and confidence in managing people effectively Manage a range of employee relations casework, from investigations to conflict resolution Support talent and succession planning, ensuring actions translate into results Deliver and support leadership development and manager training initiatives Collaborate with Talent Acquisition to attract, onboard, and develop talent Use people data and insights to spot trends and drive smart decisions Support reward and recognition activity, including pay reviews and benchmarking Champion wellbeing, inclusion, and engagement across your business areas Ensure policies are applied fairly, consistently, and in line with legislation Contribute to change programmes, including restructures and process improvements About youYou must have experience as an HR BP in a fast-paced commercial, blue-collar environment ideally. You enjoy getting stuck in, solving problems, and building trusted relationships at all levels.Confident handling complex ER matters A natural coach with excellent influencing skills Data-savvy, with the ability to turn insight into action Passion for creating inclusive, high-performing cultures Why join us?We're on a journey to build not just a successful organisation, but a workplace where people feel valued, empowered, and inspired to do their best work. Guided by strong values, we're committed to creating a culture that balances high performance with genuine care for our people and the communities we serve.Ready to make a difference? Apply now and help shape the future of our people and performance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Commercial Analyst, Reading Commercial analyst to join the services working closely with finance. This is working for an amazing MSP who work on exciting government, defence projects. You will provide structured analysis, reporting support, and coordination across both the pre-contract and in-delivery phases of the contract lifecycle. Key responsibilities - Cost Modelling from BoM and Forecast Data Pricing Analysis and Commercial Model Support Commercial Model Support at Contract Award Day-to-Day BoM Administration Finance Reporting and Query Support My client is looking for someone who is great with data, who has worked in a similar environment with commercial experience. Receiving & review Bill of Material data provided by Supply Chain and Procurement, helping to translate component-level cost detail into structured commercial cost models for review by Commercial Services and Finance. Supporting resource forecasts, third-party costs, and other commercial inputs into a single model, ensuring assumptions are documented and source data is clearly referenced. Looking at Finance-defined rates, overhead assumptions, margin guidance, and standard cost structures under guidance. Identifying key cost drivers, movements, and variances within the model, escalating areas that require review or clarification. Support the translation of approved cost models into pricing structures using Finance-set criteria, margin guidance, and agreed commercial templates. Support the preparation of pricing schedules, cost breakdowns, and supporting commercial narratives required for internal review and contract award activity. Support the finalisation of the commercial model at contract award by helping reconcile the model against agreed scope, pricing, and contractual assumptions. Maintain the BoM as the core source of component-level commercial information, ensuring entries are current, accurately categorised, and consistent with the latest agreed position. Track changes to the BoM at component level throughout delivery, maintaining a clear audit trail between the original contract baseline and the current commercial position. Prepare structured commercial reporting inputs for Finance using agreed templates and reporting formats. Log Finance queries or information requests relating to commercial data, BoM movements, cost assumptions, or reporting submissions. Maintain clear records of queries, responses, actions, and decisions to support auditability and future reporting cycles. This is an excellent company who offer progression, training, and development. You will work in collaboration with other departments and teams within the business delivering solutions to clients. This is an office-based role, located in Reading. The client needs someone who is either security cleared or meets eligibility for security clearance.

Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. What you'll be doing: As a Senior Business Analyst, you will have a strong track record of delivering HR-focused projects, including HRIS implementations, Time & Attendance, and Workforce Management solutions. The ideal candidate will excel at translating complex business requirements into scalable technology solutions, ensuring seamless integration and improved operational efficiency across HR functions. You will partner closely with HR stakeholders and technical teams to drive end-to-end project delivery, from requirements gathering through to deployment and optimisation, bringing best-practice expertise in HR systems and process transformation. Understand and improve the inter-relationships between business processes, people procedures, systems and their associated information flows Assist in defining, planning and preparing Project Capital requests, delivery plans and associated business benefits and new ways of working Accurately identify and specify business solutions that satisfy business requirements and improve business performance Build relationships, to influence and work collaboratively across IT and business teams to ensure a clear understanding of priority detailed requirements that need to be delivered and supported in ongoing live service Ensure user testing & training requirements are understood, documented, and supports user adoption of new initiatives and ways of working Manage and lead small to medium sized business process and solution related projects Meticulously follows BA standards and processes, including the documentation of requirements and tests. Actively contributes to improving those standards and processes Support the development of peers and junior colleagues within the BA community, sharing knowledge, experience and best practice to improve the overall quality of business analysis within Group IT What we're looking for: Experience in business systems analysis, process engineering, process/organisational transformation and project management (including benefit and risk management) Shows a systematic, disciplined and analytical approach to problem solving Good attention to detail skills Has above average inter-personal skills and is confident in dealing with business team leads to influence business change Good understanding of software testing, from planning, execution and tracking to ensure smooth validation of business requirements largely ahead of UAT / Live running A strong understanding of IT applications and infrastructure, and a commitment to continuously improving their knowledge of this Ability to coach an mentor others Great communicator HR Experience (HRIS Implementations, Time & Attendance and Workforce Management systems, Benefits Platforms) desirable Data Quality & Governance knowledge desirable What you'll get in return: Competitive salary and job-related benefits Annual Target Bonus Car Allowance Holidays Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career. We reserve the right to close this advertisement before the stated closing date

Health and Safety Manager (Great Training) 40,000 - 60,000 + Progression + Great Training + Autonomy + 25 Days Holiday + Pension Commutable from Yate, Bristol, Thornbury, Chippenham, Bath, Portishead, Swindon, and surrounding areas Are you NEBOSH qualified (or equivalent) looking to progress into a Health and Safety Manager role while making your mark on a company, taking the lead on creating real change and improvements with a high level of autonomy, and get fantastic training to establish yourself as a go-to specialist within a growing organisation? On offer is the chance to start a role that you can make fully your own, with support to progress into a Health and Safety Manager position, with great training to make changes and improvements to generate a high standard of Health and Safety and make a real difference. This company are specialists building contractors who offer a range of services to commercial and industrial clients, such as facilities maintenance, roofing, refurbishment, and more. Due to accelerated growth they have a brand new role for someone to take ownership of the HSE function. On offer is an autonomous role, where you will be tasked with developing health and safety and quality processes, site auditing, resolving health and safety issues, ensuring compliance with UK HSE legislation and embedding a strong safety culture. The role will be split between 70% office based and 30% site based. This role would suit someone who holds a current NEBOSH certificate and has experience in a Health and Safety position. It would suit someone who wants to join an SME and is highly motivated to make meaningful changes and driven to progress their career. The Role: Monday - Friday, 40 hours Progress into a Health and Safety manager position Take ownership of the Health and safety function Managing risk, ensuring compliance, and driving continuous improvement in HSE performance Site auditing The Person: NEBOSH qualified or equivalent Health and safety experience Full UK Driver's license Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Toby Causon at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Finance Manager (Part-Time) Our Bromsgrove based client is an innovative technology company engaged in cutting-edge research to meet the needs of Government customers. Due to continued growth, they have a vacancy for an experienced Part-Time Finance Manager to take ownership of the finance function. This is a hands-on role suited to someone who enjoys working in the detail, improving processes and producing accurate, meaningful financial reporting. You ll work closely with the wider business to improve systems, support decision-making and help strengthen financial controls as the company continues to grow.The ideal candidate will have knowledge of implementing new systems, working within a structured and complex organisation (government/MOD knowledge an advantage) and driving organisational changes. You ll manage a part-time Finance Officer who handles the day-to-day transactional finance work, allowing you to focus on management reporting, forecasting, controls and process improvement. Salary: c£55/60k per annum pro rata Hours: 15/20 hours over 3 days ideally Monday, Tuesday and Friday (Friday is a key day) Located in the Bromsgrove office but travel to head office (Tewkesbury) is required once a month Hybrid flexible working is supported. Security Check (SC) and Developed Vetting (DC) are essential therefore the role is only open to British Passport holders. Key Responsibilities Management Accounts & Reporting Own and improve the month-end process and produce accurate management accounts. Prepare monthly board reports with variance analysis and business performance commentary. Develop reporting tools and processes to support business growth and operational changes. Work with Directors and department managers to improve reporting, controls and data quality. Provide financial analysis and insight to support decision-making. Budgeting, Forecasting & Cashflow Finance Operations Manage and support the part-time Finance Officer responsible for transactional finance tasks including AP, AR, credit control, accruals, prepayments and fixed assets. Review and approve monthly payroll. Support transactional finance tasks when needed during busy periods or year-end. Improve financial controls, processes and reporting procedures. Tax, Audit & Compliance Lead the year-end process and act as the main contact for external accountants and auditors. Prepare and submit quarterly VAT returns. About You Fully qualified accountant (ACCA, CIMA or ACA) or strong QBE experience. Previous experience in a Finance Manager role within an SME environment. Hands-on, organised and detail-focused. Strong Excel skills and confident in building financial models and reports. Experience using cloud accounting software, ideally QuickBooks. Comfortable with improving processes and introducing new ways of working. Strong communication skills and able to work closely with non-finance teams. Experience within engineering, manufacturing or project-based businesses would be useful. To apply please forward your up to date CV and or call us for more information. First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers

Customer Journey Manager. Customer Experience. Head of Customer Journey. Healthcare - Health & Wellbeing. FLEXIBLE LOCATION - REMOTE WITH TRAVEL AS REQUIRED. A unique, challenging, newly created opportunity to join a cutting edge health provider has arisen. This is a chance to join a fast-growth business at a crucial time, in an influential role as Customer Journey Manager. The organisation provides a range of health and wellbeing services aimed at improving population health across England. These are high-impact, effective programmes which are benefiting the lives of huge numbers of people. You will have overarching involvement across all the services, to lead on organisational transformation relating to the end to end customer journey. You will be reviewing existing processes across the services, assessing where efficiencies can be made, reporting on how operational improvements can be implemented, and monitoring the key metrics and KPIs across the organisation and translating this into actionable plans. Your experience will allow you to quickly get to grips with a complex, fast-paced organisation and rapidly work to optimise workflows, processes, procedures, customer satisfaction, conversion rates and position the business for upcoming new service launches. This needs excellent relationship management skills and clear communication at all levels. You will be working closely with senior operational leaders to ensure the customer journey is optimised. Your work will ensure client outcomes, results and quality are first-rate, advising the SLT, and mentoring/coaching/leading through periods of rapid change. Crucially, there is further rapid expansion planned, so the role requires someone who thrives in a dynamic environment where continuous improvement and positive change are constants. You will play a key role in new service mobilisations on a national basis, ensuring processes and workflows are standardised and new services have the same high standards and levels of performance. This is certain to be a highly rewarding role, requiring a full range of skills including stakeholder management, project management, change management, process analysis & design, and much more. There will be many opportunities for the post-holder to progress in the organisation - this will be a high profile position offering a chance to quickly make a real difference, in both immediately and during the planned expansion.

Customer Journey Manager. Customer Experience. Head of Customer Journey. Healthcare - Health & Wellbeing. FLEXIBLE LOCATION - REMOTE WITH TRAVEL AS REQUIRED. A unique, challenging, newly created opportunity to join a cutting edge health provider has arisen. This is a chance to join a fast-growth business at a crucial time, in an influential role as Customer Journey Manager. The organisation provides a range of health and wellbeing services aimed at improving population health across England. These are high-impact, effective programmes which are benefiting the lives of huge numbers of people. You will have overarching involvement across all the services, to lead on organisational transformation relating to the end to end customer journey. You will be reviewing existing processes across the services, assessing where efficiencies can be made, reporting on how operational improvements can be implemented, and monitoring the key metrics and KPIs across the organisation and translating this into actionable plans. Your experience will allow you to quickly get to grips with a complex, fast-paced organisation and rapidly work to optimise workflows, processes, procedures, customer satisfaction, conversion rates and position the business for upcoming new service launches. This needs excellent relationship management skills and clear communication at all levels. You will be working closely with senior operational leaders to ensure the customer journey is optimised. Your work will ensure client outcomes, results and quality are first-rate, advising the SLT, and mentoring/coaching/leading through periods of rapid change. Crucially, there is further rapid expansion planned, so the role requires someone who thrives in a dynamic environment where continuous improvement and positive change are constants. You will play a key role in new service mobilisations on a national basis, ensuring processes and workflows are standardised and new services have the same high standards and levels of performance. This is certain to be a highly rewarding role, requiring a full range of skills including stakeholder management, project management, change management, process analysis & design, and much more. There will be many opportunities for the post-holder to progress in the organisation - this will be a high profile position offering a chance to quickly make a real difference, in both immediately and during the planned expansion.

Group Management Accountant Salary up to £55,000 Study support if required Full office based - Phoenix Park 25 Days Holiday + Bank Holidays Death in Service Policy Enhanced Maternity Pay Enhanced Paternity Pay Holiday Sell Back Career Progression Job role: My client is looking for a Commercially minded Group Management Accountant key role in driving financial insight, control, and performance across the group. The Challenge Reporting to the Group Head of Finance, the Group Management Accountant will lead the Management Accounts function, overseeing team operations, resources, and output. The role ensures accurate, compliant financial reporting, delivers the month-end close to deadline, and drives continuous improvement across processes and systems. A key focus is on developing a high-performing team while strengthening controls to support year-end close and statutory audit requirements. Leadership & Team Development - Lead, motivate and develop the Management Accounts team to maximise performance and engagement - Provide clear direction, coaching, and support to drive individual and team productivity - Foster a culture of accountability, continuous improvement, and collaboration Financial Reporting & Control - Oversee the preparation and delivery of accurate and timely management accounts - Ensure completion and integrity of balance sheet reconciliations - Maintain and manage the Fixed Asset Register - Review and control recharges across the group - Support the accurate reporting of WIP and stock positions Technical Accounting & Compliance - Manage accounting for hire purchase and finance leases - Support year-end close activities with a strong focus on accuracy and deadlines - Lead audit preparation and ensure readiness for statutory reporting - Maintain robust financial controls and ensure ongoing compliance Group Reporting & Stakeholder Engagement - Deliver high-quality internal and external reporting to key stakeholders - Provide meaningful financial insight to support decision-making - Build strong relationships across the business and with external partners. Process improvement & Systems - Champion a continuous improvement mindset to enhance efficiency and accuracy - Identify and implement changes to processes and controls to maximise team output - Lead and support systems implementation and development projects

Head of Compliance (SMF16 & SMF17) London Hybrid Working Competitive Salary + Bonus + Equity Incentives An exciting opportunity has arisen for an experienced compliance professional to join a rapidly growing, technology-driven wealth management business as Head of Compliance. This is a senior leadership position offering the opportunity to shape and oversee the firm's regulatory, compliance, and financial crime framework whilst working closely with the founders and executive team. The successful individual will hold SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer) responsibilities and play a key role in supporting the continued growth of an innovative FCA-regulated business. The Opportunity Our client is a forward-thinking wealth management firm that combines technology with high-quality financial planning and investment solutions. Having established a strong reputation within the market, the business is entering an exciting phase of growth and is seeking a commercially minded compliance leader who can balance robust governance with strategic business support. This role offers significant visibility across the organisation and the opportunity to influence decision-making at the highest level. Key Responsibilities Act as SMF16 (Compliance Oversight) and SMF17 (MLRO). Provide strategic compliance guidance to senior management and the Board. Maintain and enhance the firm's compliance monitoring programme. Oversee regulatory reporting and FCA engagement. Ensure ongoing compliance with FCA rules, Consumer Duty requirements, and wider regulatory obligations. Lead the firm's financial crime, AML, and sanctions framework. Develop and maintain policies, procedures, and governance controls. Conduct risk assessments and provide regulatory advice on business initiatives and change projects. Deliver compliance training and promote a positive compliance culture throughout the business. Support the firm's growth plans whilst ensuring appropriate regulatory oversight and risk management. About You Applicants should possess: Previous experience operating in a senior compliance leadership role within an FCA-regulated wealth management, financial planning, investment management, or broader financial services environment. The capability and credibility to perform SMF16 and SMF17 responsibilities. Strong knowledge of FCA regulation, Consumer Duty, AML requirements, and the Senior Managers & Certification Regime. Experience engaging with regulators and senior stakeholders. Commercial awareness and the ability to provide pragmatic, solutions-focused compliance advice. Excellent communication and leadership skills. Package Competitive basic salary Discretionary annual bonus Equity/share incentive opportunity 27 days holiday Pension contribution Private Medical Insurance Income Protection Death in Service cover Flexible hybrid working arrangements Ongoing professional development support High-quality home office equipment provided This is an excellent opportunity for an ambitious compliance professional seeking a visible and influential leadership role within a modern, fast-growing financial services business.