Professional Services Engineer - Unified Communications Location: Isle of Man Salary: £59,000 Technical Resources are looking for a Professional Services Engineer to join a customer-focused team delivering unified communications solutions across enterprise environments. This role will suit someone with strong technical knowledge, solid customer skills, and experience supporting and implementing communication and collaboration systems. You'll work across technologies including Mitel, Session Border Controllers, Sure Cloud Voice, Sure Connect for Teams, and Operator Connect , supporting projects from implementation through to in-life service delivery. Key Responsibilities Support and implement unified communications solutions for enterprise customers. Work closely with Professional Services Consultants to deliver end-to-end project support. Act as a technical point of contact for implementation and service delivery. Communicate clearly with customers on delivery plans, progress, and next steps. Maintain accurate documentation, ticket updates, and handovers using systems such as ServiceNow , IT Glue , and Network Glue . Identify risks early and escalate where needed. Support services within agreed budgets and governance processes. Take part in the out-of-hours on-call rota for Unified Communications services. What We're Looking For Strong understanding of telecommunications and application delivery methodologies. Hands-on experience with SIP and VoIP systems. Experience with Mitel, Ribbon, SIP trunking , and Microsoft voice products. Confident communicator, both verbally and in writing. Organised, accurate, and able to manage multiple priorities. Able to work independently, show initiative, and handle customer issues professionally. One or more relevant qualifications are desirable, including: SSCA Ribbon SBCE20 MS700 AZ900 Mitel Certified Associate qualifications Additional Information You'll also support security, compliance, data protection, and health & safety responsibilities as part of the role. A satisfactory Basic Police Disclosure is required due to the nature of the position. This is a great opportunity for a technical professional who wants to develop within a collaborative environment and work with modern unified communications technologies.
May 14, 2026
Full time
Professional Services Engineer - Unified Communications Location: Isle of Man Salary: £59,000 Technical Resources are looking for a Professional Services Engineer to join a customer-focused team delivering unified communications solutions across enterprise environments. This role will suit someone with strong technical knowledge, solid customer skills, and experience supporting and implementing communication and collaboration systems. You'll work across technologies including Mitel, Session Border Controllers, Sure Cloud Voice, Sure Connect for Teams, and Operator Connect , supporting projects from implementation through to in-life service delivery. Key Responsibilities Support and implement unified communications solutions for enterprise customers. Work closely with Professional Services Consultants to deliver end-to-end project support. Act as a technical point of contact for implementation and service delivery. Communicate clearly with customers on delivery plans, progress, and next steps. Maintain accurate documentation, ticket updates, and handovers using systems such as ServiceNow , IT Glue , and Network Glue . Identify risks early and escalate where needed. Support services within agreed budgets and governance processes. Take part in the out-of-hours on-call rota for Unified Communications services. What We're Looking For Strong understanding of telecommunications and application delivery methodologies. Hands-on experience with SIP and VoIP systems. Experience with Mitel, Ribbon, SIP trunking , and Microsoft voice products. Confident communicator, both verbally and in writing. Organised, accurate, and able to manage multiple priorities. Able to work independently, show initiative, and handle customer issues professionally. One or more relevant qualifications are desirable, including: SSCA Ribbon SBCE20 MS700 AZ900 Mitel Certified Associate qualifications Additional Information You'll also support security, compliance, data protection, and health & safety responsibilities as part of the role. A satisfactory Basic Police Disclosure is required due to the nature of the position. This is a great opportunity for a technical professional who wants to develop within a collaborative environment and work with modern unified communications technologies.
MuleSoft Lead Developer Location: Remote (UK-based) Type: Full-Time Permanent Salary: Up to 72,000 + excellent benefits Security: SC Clearance Eligibility Required The Opportunity We're working with a leading organisation undergoing significant digital transformation, and they're looking to bring in two experienced MuleSoft Lead Developers to help drive the next phase of their integration strategy. This is a fantastic opportunity to join a high-performing engineering environment where you'll lead from the front-owning delivery, shaping best practice, and mentoring teams while working on enterprise-scale integration programmes. The Role Design and deliver APIs using API-led connectivity (System, Process, Experience layers) Build complex integration solutions including event-driven architectures, orchestration, streaming, and batch processing Lead development on key projects, ensuring high-quality engineering standards Produce reusable assets, modules, and DataWeave transformations Contribute to API specifications (RAML/OAS) and integration design documentation Ensure robust logging, monitoring, alerting, and error handling frameworks Support CI/CD pipelines, automated testing, and Git-based workflows Deliver MUnit test coverage of 80%+ Provide BAU support including incident resolution and root cause analysis Mentor developers, conduct code reviews, and promote best practice About You Extensive experience in MuleSoft development (Mule 4) Strong capability with DataWeave 2.0 and Anypoint Platform MuleSoft Certified Developer Level 1 (Level 2 desirable) Experience delivering enterprise-scale integrations Integration experience with Salesforce, SAP, ServiceNow, AWS/Azure, databases, and legacy systems Knowledge of API security (OAuth 2.0, JWT, mTLS/SSL/TLS) Familiarity with CloudHub v2.0, Runtime Fabric, and hybrid architectures Why Apply Fully remote working Competitive salary and strong benefits package Generous holiday allowance with option to buy more Matched pension, life assurance, and enhanced family leave Learning and development opportunities Inclusive networks and mentoring communities Work on high-impact transformation programmes Interested? If you're a MuleSoft expert ready to step into a lead role where you can make a real impact, apply now or get in touch for a confidential discussion. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 13, 2026
Full time
MuleSoft Lead Developer Location: Remote (UK-based) Type: Full-Time Permanent Salary: Up to 72,000 + excellent benefits Security: SC Clearance Eligibility Required The Opportunity We're working with a leading organisation undergoing significant digital transformation, and they're looking to bring in two experienced MuleSoft Lead Developers to help drive the next phase of their integration strategy. This is a fantastic opportunity to join a high-performing engineering environment where you'll lead from the front-owning delivery, shaping best practice, and mentoring teams while working on enterprise-scale integration programmes. The Role Design and deliver APIs using API-led connectivity (System, Process, Experience layers) Build complex integration solutions including event-driven architectures, orchestration, streaming, and batch processing Lead development on key projects, ensuring high-quality engineering standards Produce reusable assets, modules, and DataWeave transformations Contribute to API specifications (RAML/OAS) and integration design documentation Ensure robust logging, monitoring, alerting, and error handling frameworks Support CI/CD pipelines, automated testing, and Git-based workflows Deliver MUnit test coverage of 80%+ Provide BAU support including incident resolution and root cause analysis Mentor developers, conduct code reviews, and promote best practice About You Extensive experience in MuleSoft development (Mule 4) Strong capability with DataWeave 2.0 and Anypoint Platform MuleSoft Certified Developer Level 1 (Level 2 desirable) Experience delivering enterprise-scale integrations Integration experience with Salesforce, SAP, ServiceNow, AWS/Azure, databases, and legacy systems Knowledge of API security (OAuth 2.0, JWT, mTLS/SSL/TLS) Familiarity with CloudHub v2.0, Runtime Fabric, and hybrid architectures Why Apply Fully remote working Competitive salary and strong benefits package Generous holiday allowance with option to buy more Matched pension, life assurance, and enhanced family leave Learning and development opportunities Inclusive networks and mentoring communities Work on high-impact transformation programmes Interested? If you're a MuleSoft expert ready to step into a lead role where you can make a real impact, apply now or get in touch for a confidential discussion. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Manager - MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced Service Desk Manager to lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you're an experienced Service Desk Manager who thrives in a fast-paced MSP setting and enjoys balancing people leadership with hands-on operational oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st-3rd line engineers Oversee daily Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Drive continual service improvement across processes, tooling, and customer experience Manage resource planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You'll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Opportunity to join a respected MSP with a strong growth trajectory Supportive leadership team and a culture that values continuous improvement Hybrid working model Investment in training, certifications, and long-term career development Modern tech stack and a forward-thinking approach to service delivery If you're an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, I'd love to discuss this opportunity with you. Please apply with your CV today.
May 13, 2026
Full time
Service Desk Manager - MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced Service Desk Manager to lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you're an experienced Service Desk Manager who thrives in a fast-paced MSP setting and enjoys balancing people leadership with hands-on operational oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st-3rd line engineers Oversee daily Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Drive continual service improvement across processes, tooling, and customer experience Manage resource planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You'll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Opportunity to join a respected MSP with a strong growth trajectory Supportive leadership team and a culture that values continuous improvement Hybrid working model Investment in training, certifications, and long-term career development Modern tech stack and a forward-thinking approach to service delivery If you're an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, I'd love to discuss this opportunity with you. Please apply with your CV today.
Site Technical Architect - MUST HAVE SC CLEARANCE - Barrow in Furness, Cumbria - 2 months+/RATE: 595 per day inside IR35 One of our Blue Chip Clients is urgently looking for a Site Technical Architect. Please find some details below: CONTRACTOR MUST HOLD SC CLEARANCE + BE SOLE UK NATIONAL (Only UK nationality) MUST BE PAYE THROUGH UMBRELLA Role Description: The Site Technical Architect will lead the technical design, coordination, and delivery of on-site network infrastructure projects. This role focuses heavily on physical network environments, including comms rooms, structured cabling, copper and fibre containment, and the implementation of enterprise-grade Cisco networking solutions. The ideal candidate will bring deep hands-on experience across network hardware, storage platforms, UPS systems, and broader infrastructure components required to build and support resilient IT environments + ACI and ISE skills. Key responsibilities include: Lead the design, planning, and on-site implementation of network infrastructure projects. Oversee comms room layouts, rack design, patching schemes, cable management and end to end structured cabling requirements (copper and fibre). Produce and maintain High-Level and Low-Level Designs (HLD/LLD), installation standards, and technical documentation. Provide technical assurance across containment design, labelling, pathways, and compliance with site installation best practices. Assist engineers in configuration, deployment, and troubleshooting Cisco network equipment (switching, routing, wireless, Firewalls). Support integration of storage platforms, SAN/NAS equipment, and associated networking. Plan and coordinate UPS installations, power requirements, and resilience considerations in line with site design. Collaborate with project managers, engineers, suppliers, and security teams to ensure seamless delivery of infrastructure solutions. Conduct on-site assessments, surveys, and hardware audits to validate designs and implement improvements. Ensure solutions align with operational, security, and compliance standards. Liaise effectively with 3rd parties and suppliers, working with them to produce quotes and manage deliverables. Skills and Experience Required Strong technical background in enterprise network infrastructure and on-site implementation. Deep understanding of structured cabling (Cat5e/6/6a), fibre types, termination standards, containment, and patching systems. Hands-on experience with Cisco switching and routing technologies (IOS/NX-OS environments). Working knowledge of wireless technologies, VLANs, routing protocols, DHCP, DNS, and network segmentation. Experience working with storage systems (SAN/NAS) and their connectivity requirements. Familiarity with UPS technologies, power distribution, and environmental considerations for comms rooms. Ability to interpret and produce technical drawings, rack elevations, schematics, and wiring diagrams. Strong stakeholder communication skills and ability to lead technical discussions on-site. SC clearance mandatory. Desirable Experience in secure or regulated environments (defence, government, critical national infrastructure). Knowledge of ITSM processes (ServiceNow or similar). Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). Certifications such as CCNA/CCNP, CompTIA Network+/Server+, or vendor specific cabling accreditation. Special Requirements Be a sole UK National. Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
May 13, 2026
Contractor
Site Technical Architect - MUST HAVE SC CLEARANCE - Barrow in Furness, Cumbria - 2 months+/RATE: 595 per day inside IR35 One of our Blue Chip Clients is urgently looking for a Site Technical Architect. Please find some details below: CONTRACTOR MUST HOLD SC CLEARANCE + BE SOLE UK NATIONAL (Only UK nationality) MUST BE PAYE THROUGH UMBRELLA Role Description: The Site Technical Architect will lead the technical design, coordination, and delivery of on-site network infrastructure projects. This role focuses heavily on physical network environments, including comms rooms, structured cabling, copper and fibre containment, and the implementation of enterprise-grade Cisco networking solutions. The ideal candidate will bring deep hands-on experience across network hardware, storage platforms, UPS systems, and broader infrastructure components required to build and support resilient IT environments + ACI and ISE skills. Key responsibilities include: Lead the design, planning, and on-site implementation of network infrastructure projects. Oversee comms room layouts, rack design, patching schemes, cable management and end to end structured cabling requirements (copper and fibre). Produce and maintain High-Level and Low-Level Designs (HLD/LLD), installation standards, and technical documentation. Provide technical assurance across containment design, labelling, pathways, and compliance with site installation best practices. Assist engineers in configuration, deployment, and troubleshooting Cisco network equipment (switching, routing, wireless, Firewalls). Support integration of storage platforms, SAN/NAS equipment, and associated networking. Plan and coordinate UPS installations, power requirements, and resilience considerations in line with site design. Collaborate with project managers, engineers, suppliers, and security teams to ensure seamless delivery of infrastructure solutions. Conduct on-site assessments, surveys, and hardware audits to validate designs and implement improvements. Ensure solutions align with operational, security, and compliance standards. Liaise effectively with 3rd parties and suppliers, working with them to produce quotes and manage deliverables. Skills and Experience Required Strong technical background in enterprise network infrastructure and on-site implementation. Deep understanding of structured cabling (Cat5e/6/6a), fibre types, termination standards, containment, and patching systems. Hands-on experience with Cisco switching and routing technologies (IOS/NX-OS environments). Working knowledge of wireless technologies, VLANs, routing protocols, DHCP, DNS, and network segmentation. Experience working with storage systems (SAN/NAS) and their connectivity requirements. Familiarity with UPS technologies, power distribution, and environmental considerations for comms rooms. Ability to interpret and produce technical drawings, rack elevations, schematics, and wiring diagrams. Strong stakeholder communication skills and ability to lead technical discussions on-site. SC clearance mandatory. Desirable Experience in secure or regulated environments (defence, government, critical national infrastructure). Knowledge of ITSM processes (ServiceNow or similar). Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). Certifications such as CCNA/CCNP, CompTIA Network+/Server+, or vendor specific cabling accreditation. Special Requirements Be a sole UK National. Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - 700 - 747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and legacy system support Experience with disaster recovery / failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview shortly. If interested then please apply with a copy of your CV or send your CV to khushboo. uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 12, 2026
Contractor
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - 700 - 747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and legacy system support Experience with disaster recovery / failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview shortly. If interested then please apply with a copy of your CV or send your CV to khushboo. uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - 700 - 747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and legacy system support Experience with disaster recovery / failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview immediately. If interested then please apply with a copy of your CV or send your CV to khushboo. uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 12, 2026
Contractor
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - 700 - 747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and legacy system support Experience with disaster recovery / failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview immediately. If interested then please apply with a copy of your CV or send your CV to khushboo. uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - £700 - £747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a Legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and Legacy system support Experience with disaster recovery/failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview shortly. If interested then please apply with a copy of your CV or send your CV Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 12, 2026
Contractor
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - £700 - £747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a Legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and Legacy system support Experience with disaster recovery/failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview shortly. If interested then please apply with a copy of your CV or send your CV Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - £700 - £747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a Legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and Legacy system support Experience with disaster recovery/failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview immediately. If interested then please apply with a copy of your CV or send your CV Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 12, 2026
Contractor
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - £700 - £747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a Legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and Legacy system support Experience with disaster recovery/failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview immediately. If interested then please apply with a copy of your CV or send your CV Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Project Manager Luton 6-Month Contract Paying up to 67p/h (Inside IR35) Key Responsibilities Manage multiple complex projects & workstream simultaneously, ensuring on-time, on-budget, high-quality delivery. Participate in vendor selection, review contracts, and collaborate with third-party delivery partners. Work closely with our Tech Ops and Site Ops colleagues. Working with business analysts to oversee requirements and test activities. Responsible for project financial management working with finance teams and DIO. Manage risks, issues, dependencies, and change impacts to agreed processes. Ensure that projects go through ORR (Operational Readiness) and Service Transition processes and are accepted into live services. Help build strong relationships with senior stakeholders across Digital Solutions, Business, Operations, and Corporate Communications. Oversee implementation and optimization of digital workplace platforms (e.g., collaboration tools, intranet, HR systems, endpoint technologies). Develop change management and communication plans working with our adoption and communications team and ensure they are delivered. Essential: Project management experience, including large-scale digital transformation initiatives. Hold a PMP, PRINCE2, or Agile certification. Experience with ITSM, endpoint management, or digital adoption platform Proven experience delivering digital workplace or employee experience projects & work Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies. Experience with collaboration platforms (e.g., Microsoft 365, ServiceNow.). Demonstrated success managing enterprise stakeholders at senior leadership level. Previous use of SAP or other project tracking tool - desirable. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 12, 2026
Contractor
Project Manager Luton 6-Month Contract Paying up to 67p/h (Inside IR35) Key Responsibilities Manage multiple complex projects & workstream simultaneously, ensuring on-time, on-budget, high-quality delivery. Participate in vendor selection, review contracts, and collaborate with third-party delivery partners. Work closely with our Tech Ops and Site Ops colleagues. Working with business analysts to oversee requirements and test activities. Responsible for project financial management working with finance teams and DIO. Manage risks, issues, dependencies, and change impacts to agreed processes. Ensure that projects go through ORR (Operational Readiness) and Service Transition processes and are accepted into live services. Help build strong relationships with senior stakeholders across Digital Solutions, Business, Operations, and Corporate Communications. Oversee implementation and optimization of digital workplace platforms (e.g., collaboration tools, intranet, HR systems, endpoint technologies). Develop change management and communication plans working with our adoption and communications team and ensure they are delivered. Essential: Project management experience, including large-scale digital transformation initiatives. Hold a PMP, PRINCE2, or Agile certification. Experience with ITSM, endpoint management, or digital adoption platform Proven experience delivering digital workplace or employee experience projects & work Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies. Experience with collaboration platforms (e.g., Microsoft 365, ServiceNow.). Demonstrated success managing enterprise stakeholders at senior leadership level. Previous use of SAP or other project tracking tool - desirable. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
DDI Engineer/DDI Migration Specialist Cambridge (Hybrid) 12-Month Contract £450-£500 per day Inside IR35 Overview We are seeking an experienced DDI Specialist to lead a large-scale migration from BlueCat to Infoblox within a complex global enterprise environment. This is a hands-on engineering role requiring strong expertise across DNS, DHCP and IPAM , with responsibility for assessing the current estate, defining the migration strategy and delivering a low-risk implementation across multi-region infrastructure. The successful candidate will also help shape the future-state DDI platform through improved standards, automation, documentation and operational processes. Key Responsibilities Lead the migration from BlueCat to Infoblox Assess current DDI estate and define migration strategy Deliver DNS, DHCP and IPAM solutions across enterprise-scale environments Design and support scalable DDI architectures Implement and manage GeoDNS/GSLB solutions Integrate DDI services with: Active Directory Hybrid infrastructure environments ServiceNow workflows Drive automation using Ansible and Terraform Improve operational standards, documentation and platform governance Ensure minimal disruption to production services during migration activities Required Experience Essential Proven experience delivering end-to-end DDI migrations Strong hands-on expertise with both: BlueCat Infoblox Deep technical knowledge of: DNS (authoritative, forwarding, conditional forwarding) DHCP (scopes, failover, reservations) IPAM design and data modelling Experience within large-scale, multi-region enterprise environments Strong understanding of: Active Directory integrated DNS/DHCP Hybrid infrastructure environments Strong automation skills using: Ansible Terraform Experience integrating DNS/DHCP services into ServiceNow workflows Active SC Clearance Highly Desirable Experience with GeoDNS/GSLB Experience designing enterprise DDI architectures Strong documentation and operational improvement mindset Contract Details Rate: £450-£500 per day Contract Length: 12 Months IR35: Inside IR35 Location: Cambridge (Hybrid) If you are an experienced DDI Engineer with strong Infoblox migration expertise, apply now for immediate consideration.
May 11, 2026
Contractor
DDI Engineer/DDI Migration Specialist Cambridge (Hybrid) 12-Month Contract £450-£500 per day Inside IR35 Overview We are seeking an experienced DDI Specialist to lead a large-scale migration from BlueCat to Infoblox within a complex global enterprise environment. This is a hands-on engineering role requiring strong expertise across DNS, DHCP and IPAM , with responsibility for assessing the current estate, defining the migration strategy and delivering a low-risk implementation across multi-region infrastructure. The successful candidate will also help shape the future-state DDI platform through improved standards, automation, documentation and operational processes. Key Responsibilities Lead the migration from BlueCat to Infoblox Assess current DDI estate and define migration strategy Deliver DNS, DHCP and IPAM solutions across enterprise-scale environments Design and support scalable DDI architectures Implement and manage GeoDNS/GSLB solutions Integrate DDI services with: Active Directory Hybrid infrastructure environments ServiceNow workflows Drive automation using Ansible and Terraform Improve operational standards, documentation and platform governance Ensure minimal disruption to production services during migration activities Required Experience Essential Proven experience delivering end-to-end DDI migrations Strong hands-on expertise with both: BlueCat Infoblox Deep technical knowledge of: DNS (authoritative, forwarding, conditional forwarding) DHCP (scopes, failover, reservations) IPAM design and data modelling Experience within large-scale, multi-region enterprise environments Strong understanding of: Active Directory integrated DNS/DHCP Hybrid infrastructure environments Strong automation skills using: Ansible Terraform Experience integrating DNS/DHCP services into ServiceNow workflows Active SC Clearance Highly Desirable Experience with GeoDNS/GSLB Experience designing enterprise DDI architectures Strong documentation and operational improvement mindset Contract Details Rate: £450-£500 per day Contract Length: 12 Months IR35: Inside IR35 Location: Cambridge (Hybrid) If you are an experienced DDI Engineer with strong Infoblox migration expertise, apply now for immediate consideration.
Service Delivery Engineer We're looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you'll take ownership of service performance, reliability, and continuous improvement across customer environments. You'll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What You'll Be Doing Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution Collaborate with customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work alongside Account Managers and Sales teams to scope and support new opportunities Provide technical leadership across problem management and complex change activities What We're Looking For Essential Skills & Experience Strong 3rd Line / Infrastructure experience (3-5 years minimum) Experience in a Managed Services environment Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless) VLANs, DNS, DHCP, and certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX / virtualisation experience Network Access Control (Cisco ISE / Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials / ISO 27001 Experience with Infoblox DDI Experience managing change, problem, and major incidents Security clearance (BPSS or SC)
May 11, 2026
Full time
Service Delivery Engineer We're looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you'll take ownership of service performance, reliability, and continuous improvement across customer environments. You'll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What You'll Be Doing Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution Collaborate with customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work alongside Account Managers and Sales teams to scope and support new opportunities Provide technical leadership across problem management and complex change activities What We're Looking For Essential Skills & Experience Strong 3rd Line / Infrastructure experience (3-5 years minimum) Experience in a Managed Services environment Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless) VLANs, DNS, DHCP, and certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX / virtualisation experience Network Access Control (Cisco ISE / Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials / ISO 27001 Experience with Infoblox DDI Experience managing change, problem, and major incidents Security clearance (BPSS or SC)
£150 per day, Inside IR35 6 months initial contract Role Overview We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support. Key Responsibilities Provide deskside support for PCs, laptops, mobile devices and peripherals Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments Build, configure, replace and troubleshoot end user hardware Support mobile devices including iPhones and Blackberry Assist with data backup and recovery processes Work within virtual, MDM and VPN environments Log, update and manage tickets within ServiceNow Maintain accurate documentation of incidents and resolutions Deliver high quality customer service to end users Follow defined ITIL based processes and procedures Required Skills and Experience Proven experience in Level 2 IT support or similar role Strong understanding of IT fundamentals including networks, hardware and domains Good working knowledge of Windows 10 and Windows 11 Experience supporting end user hardware and software issues Familiarity with Microsoft Office applications and Lotus Notes Experience supporting mobile devices Understanding of data backup techniques Experience working within an ITIL environment Strong communication and customer facing skills Logical and analytical approach to troubleshooting Ability to work independently and manage workload effectively Desirable Familiarity with Microsoft SCCM Experience working with ServiceNow Exposure to virtualisation, MDM and VPN environments
May 11, 2026
Contractor
£150 per day, Inside IR35 6 months initial contract Role Overview We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support. Key Responsibilities Provide deskside support for PCs, laptops, mobile devices and peripherals Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments Build, configure, replace and troubleshoot end user hardware Support mobile devices including iPhones and Blackberry Assist with data backup and recovery processes Work within virtual, MDM and VPN environments Log, update and manage tickets within ServiceNow Maintain accurate documentation of incidents and resolutions Deliver high quality customer service to end users Follow defined ITIL based processes and procedures Required Skills and Experience Proven experience in Level 2 IT support or similar role Strong understanding of IT fundamentals including networks, hardware and domains Good working knowledge of Windows 10 and Windows 11 Experience supporting end user hardware and software issues Familiarity with Microsoft Office applications and Lotus Notes Experience supporting mobile devices Understanding of data backup techniques Experience working within an ITIL environment Strong communication and customer facing skills Logical and analytical approach to troubleshooting Ability to work independently and manage workload effectively Desirable Familiarity with Microsoft SCCM Experience working with ServiceNow Exposure to virtualisation, MDM and VPN environments
Senior Test Analyst Location: Marlow Salary: Competitive VIQU is recruiting a Senior Test Analyst / QA Engineer to join a leading UK IT services organisation, supporting a major ServiceNow implementation within their Business Systems team. This is a hands-on QA role focused on delivering high quality testing across in-house developments and third-party platforms, with a strong emphasis on ServiceNow ITSM and CSM. Key Responsibilities Create, review and execute test plans, test scripts and test cases Perform functional, regression, manual and automation testing Test across ServiceNow ITSM and CSM modules Work closely with developers, business analysts, product owners and Scrum teams Review user stories and technical specifications to define test coverage Log, track and manage defects through to resolution Ensure changes meet business requirements prior to release Support continuous improvement across the ServiceNow testing function Key Requirements Strong background in software testing / QA Experience in manual testing with some exposure to automation (Selenium desirable) Hands-on experience testing ServiceNow ITSM and CSM Experience working in Agile delivery environments Understanding of SDLC and structured testing approaches Experience using tools such as Jira, Zephyr or Azure DevOps Strong understanding of ITIL processes Confident communicator with the ability to work with technical and non-technical stakeholders Strong attention to detail and a pragmatic approach to testing Desirable Skills ServiceNow ATF experience ISTQB or ServiceNow certifications Exposure to performance, load or security testing Experience with ServiceNow TPSM Broader automation framework experience To Apply: Contact Phoebe Rees via the VIQU website or LinkedIn. Referral bonus available (T&Cs apply).
May 10, 2026
Full time
Senior Test Analyst Location: Marlow Salary: Competitive VIQU is recruiting a Senior Test Analyst / QA Engineer to join a leading UK IT services organisation, supporting a major ServiceNow implementation within their Business Systems team. This is a hands-on QA role focused on delivering high quality testing across in-house developments and third-party platforms, with a strong emphasis on ServiceNow ITSM and CSM. Key Responsibilities Create, review and execute test plans, test scripts and test cases Perform functional, regression, manual and automation testing Test across ServiceNow ITSM and CSM modules Work closely with developers, business analysts, product owners and Scrum teams Review user stories and technical specifications to define test coverage Log, track and manage defects through to resolution Ensure changes meet business requirements prior to release Support continuous improvement across the ServiceNow testing function Key Requirements Strong background in software testing / QA Experience in manual testing with some exposure to automation (Selenium desirable) Hands-on experience testing ServiceNow ITSM and CSM Experience working in Agile delivery environments Understanding of SDLC and structured testing approaches Experience using tools such as Jira, Zephyr or Azure DevOps Strong understanding of ITIL processes Confident communicator with the ability to work with technical and non-technical stakeholders Strong attention to detail and a pragmatic approach to testing Desirable Skills ServiceNow ATF experience ISTQB or ServiceNow certifications Exposure to performance, load or security testing Experience with ServiceNow TPSM Broader automation framework experience To Apply: Contact Phoebe Rees via the VIQU website or LinkedIn. Referral bonus available (T&Cs apply).
My client is looking to recruit an experienced Operations Support to join their team in London. As Operations Support you will serve as a crucial component in supporting the operation of our organization. Your primary responsibility will be to support the business with planned, preventive, reactive maintenance and quoted works across our client base. The success of this role depends upon your experience in helpdesk facilities-related service requests, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. This role acts as the central point of contact for all facilities support queries, liaising with internal teams, contractors, and stakeholders. Mon Fri 8am 5pm ( musty have flexibility) Opportunity to work Hybrid Responsibilities Helpdesk Operations Act as the first point of contact for all facilities-related requests (e.g. Soft and hard FM). Log, track, and manage service requests using a CAFM/helpdesk system. Prioritise and assign jobs based on urgency and SLA requirements. Pricing and Commercial Management Price and issue quotes for all planned and reactive jobs Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner Create and dispatch work orders to internal teams or external contractors. Monitor progress and ensure timely completion of tasks. Close jobs accurately with proper documentation and updates. Customer Service Provide timely updates to clients and internal stakeholders. Handle queries, complaints, and escalations professionally. Ensure high levels of customer satisfaction and service delivery. Coordination & Communication Liaise with engineers, technicians, and service providers. Coordinate planned and reactive maintenance activities. Ensure all equipment and machinery is arranged Reporting & Administration Maintain accurate records of all helpdesk activities. Generate reports on KPIs, SLAs, response times, and performance. Support audits and compliance requirements. System & Process Management Ensure data accuracy within CAFM/helpdesk systems. Identify process improvements to enhance efficiency. Support implementation of new systems or procedures Additional responsibilities: • Supports the preparation and coordination of tender submissions, ensuring accuracy, consistency, and compliance with client specifications. • Maintains robust sales pipeline governance, supporting pricing validation and bid quality assurance. Qualifications Desirable • Background in Facilities Management or Business Administration. • Customer service or FM-related certifications. • Understanding of SLAs, KPIs, and compliance standards. Requirements / Skills • Previous experience in a helpdesk, customer service, or facilities management role. • Familiarity with CAFM systems (e.g., Concept, Maximo, ServiceNow, etc.). • Strong organisational and multitasking skills. • Excellent communication and interpersonal abilities. • Ability to prioritise workload in a fast-paced environment. • Good IT skills (MS Office, especially Excel).
May 09, 2026
Full time
My client is looking to recruit an experienced Operations Support to join their team in London. As Operations Support you will serve as a crucial component in supporting the operation of our organization. Your primary responsibility will be to support the business with planned, preventive, reactive maintenance and quoted works across our client base. The success of this role depends upon your experience in helpdesk facilities-related service requests, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. This role acts as the central point of contact for all facilities support queries, liaising with internal teams, contractors, and stakeholders. Mon Fri 8am 5pm ( musty have flexibility) Opportunity to work Hybrid Responsibilities Helpdesk Operations Act as the first point of contact for all facilities-related requests (e.g. Soft and hard FM). Log, track, and manage service requests using a CAFM/helpdesk system. Prioritise and assign jobs based on urgency and SLA requirements. Pricing and Commercial Management Price and issue quotes for all planned and reactive jobs Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner Create and dispatch work orders to internal teams or external contractors. Monitor progress and ensure timely completion of tasks. Close jobs accurately with proper documentation and updates. Customer Service Provide timely updates to clients and internal stakeholders. Handle queries, complaints, and escalations professionally. Ensure high levels of customer satisfaction and service delivery. Coordination & Communication Liaise with engineers, technicians, and service providers. Coordinate planned and reactive maintenance activities. Ensure all equipment and machinery is arranged Reporting & Administration Maintain accurate records of all helpdesk activities. Generate reports on KPIs, SLAs, response times, and performance. Support audits and compliance requirements. System & Process Management Ensure data accuracy within CAFM/helpdesk systems. Identify process improvements to enhance efficiency. Support implementation of new systems or procedures Additional responsibilities: • Supports the preparation and coordination of tender submissions, ensuring accuracy, consistency, and compliance with client specifications. • Maintains robust sales pipeline governance, supporting pricing validation and bid quality assurance. Qualifications Desirable • Background in Facilities Management or Business Administration. • Customer service or FM-related certifications. • Understanding of SLAs, KPIs, and compliance standards. Requirements / Skills • Previous experience in a helpdesk, customer service, or facilities management role. • Familiarity with CAFM systems (e.g., Concept, Maximo, ServiceNow, etc.). • Strong organisational and multitasking skills. • Excellent communication and interpersonal abilities. • Ability to prioritise workload in a fast-paced environment. • Good IT skills (MS Office, especially Excel).
2nd Line Desktop Engineer x2 - Barrow-In-Furness A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 32-36k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness. Duties Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within agreed timelines. Collaborate with Level 3 teams to escalate and resolve major technical issues. Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more. Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs. Experience: In-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
May 09, 2026
Full time
2nd Line Desktop Engineer x2 - Barrow-In-Furness A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 32-36k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness. Duties Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within agreed timelines. Collaborate with Level 3 teams to escalate and resolve major technical issues. Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more. Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs. Experience: In-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
Head of Portfolio PMO - Interim Start 1st of June, 2026 Stevenage Head Office - hybrid working 1000 to 1200 per day - Inside of IR35 Monthly rolling A senior leadership role within the Strategic Projects and Management Office. The postholder is accountable for establishing, leading, and continuously improving the way the change portfolio is delivered. The role ensures that robust governance, delivery frameworks, quality standards, and assurance processes are in place to enable successful delivery of projects and programmes. The role influences organisational delivery capability, providing the delivery framework, and expert support to project and programme managers. Driving consistency, transparency, and control across the change portfolio while enabling teams to deliver effectively is a key requirement. This position requires a commercially minded, proactive, and experienced technology professional. The successful candidate will have a proven track record of managing complex portfolios and be confident engaging with C Suite stakeholders. Key Responsibilities: PMO Strategy & Leadership Operate PMO function as a centre of excellence for change governance, standards, and best practice. Lead, mentor, and develop PMO teams, fostering a high-performance and service-oriented culture. Act as a senior advisor to leadership on delivery capability, governance, and performance. Governance and Control: Design, implement, and maintain a scalable governance framework across projects and programmes. Define and enforce stage gates, approvals, and assurance processes. Ensure compliance with organisational policies, audit requirements, and regulatory obligations. Provide independent oversight and challenge to delivery teams to ensure adherence to standards. Frameworks, Standards, and Methodologies: Establish and maintain delivery frameworks (e.g., waterfall, Agile, hybrid) aligned to organisational needs. Define standard artefacts, templates, tools, and lifecycle processes. Ensure frameworks are pragmatic, scalable, and support delivery rather than hinder it. Drive adoption and consistent use of standards across all initiatives. Quality Assurance and Delivery Oversight Define and implement quality control processes across all projects and programmes. Conduct health checks, audits, and assurance reviews to assess delivery confidence. Ensure accurate, timely, and consistent reporting of delivery performance, risks, and issues. Escalate systemic risks and delivery concerns to senior leadership with clear recommendations. Continuous Improvement and Capability Development Drive continuous improvement of PMO processes, tools, and governance practices. Benchmark organisational maturity (e.g., P3M3) and implement improvement roadmaps. Establish lessons learned processes and embed knowledge sharing across teams. Lead communities of practice for project and programme management. Support to Project and Programme Managers Provide guidance, coaching, and support to project and programme managers. Ensure clarity of roles, responsibilities, and delivery expectations. Enable effective planning, risk management, and stakeholder engagement practices. Support resolution of cross-project dependencies and resource challenges. Establish portfolio-level reporting standards and dashboards. Provide consolidated insights on delivery performance, trends, and risks. Key Skills & Experience: Leads the establishment and operation of PMO functions - across Portfolio Defines governance frameworks, standards, and processes. Influences organisational adoption of consistent delivery practices. Provides guidance and assurance across projects and programmes. Significant experience operating within a PMO at enterprise level Proven experience designing and implementing governance frameworks Strong track record in delivery assurance, quality control, and reporting Experience supporting and enabling project and programme managers Desirable Qualifications: Educated to degree level in a relevant discipline (e.g., IT, Business, Management, Engineering) or equivalent professional experience. Relevant professional certifications such as APM, PMP, PRINCE2, MSP, AgilePM, SAFe. Experience with Agile delivery frameworks (e.g., SAFe, Scrum at scale). Familiarity with portfolio and PMO tooling (e.g., Clarity, Planview, ServiceNow, Jira Align) Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
May 09, 2026
Contractor
Head of Portfolio PMO - Interim Start 1st of June, 2026 Stevenage Head Office - hybrid working 1000 to 1200 per day - Inside of IR35 Monthly rolling A senior leadership role within the Strategic Projects and Management Office. The postholder is accountable for establishing, leading, and continuously improving the way the change portfolio is delivered. The role ensures that robust governance, delivery frameworks, quality standards, and assurance processes are in place to enable successful delivery of projects and programmes. The role influences organisational delivery capability, providing the delivery framework, and expert support to project and programme managers. Driving consistency, transparency, and control across the change portfolio while enabling teams to deliver effectively is a key requirement. This position requires a commercially minded, proactive, and experienced technology professional. The successful candidate will have a proven track record of managing complex portfolios and be confident engaging with C Suite stakeholders. Key Responsibilities: PMO Strategy & Leadership Operate PMO function as a centre of excellence for change governance, standards, and best practice. Lead, mentor, and develop PMO teams, fostering a high-performance and service-oriented culture. Act as a senior advisor to leadership on delivery capability, governance, and performance. Governance and Control: Design, implement, and maintain a scalable governance framework across projects and programmes. Define and enforce stage gates, approvals, and assurance processes. Ensure compliance with organisational policies, audit requirements, and regulatory obligations. Provide independent oversight and challenge to delivery teams to ensure adherence to standards. Frameworks, Standards, and Methodologies: Establish and maintain delivery frameworks (e.g., waterfall, Agile, hybrid) aligned to organisational needs. Define standard artefacts, templates, tools, and lifecycle processes. Ensure frameworks are pragmatic, scalable, and support delivery rather than hinder it. Drive adoption and consistent use of standards across all initiatives. Quality Assurance and Delivery Oversight Define and implement quality control processes across all projects and programmes. Conduct health checks, audits, and assurance reviews to assess delivery confidence. Ensure accurate, timely, and consistent reporting of delivery performance, risks, and issues. Escalate systemic risks and delivery concerns to senior leadership with clear recommendations. Continuous Improvement and Capability Development Drive continuous improvement of PMO processes, tools, and governance practices. Benchmark organisational maturity (e.g., P3M3) and implement improvement roadmaps. Establish lessons learned processes and embed knowledge sharing across teams. Lead communities of practice for project and programme management. Support to Project and Programme Managers Provide guidance, coaching, and support to project and programme managers. Ensure clarity of roles, responsibilities, and delivery expectations. Enable effective planning, risk management, and stakeholder engagement practices. Support resolution of cross-project dependencies and resource challenges. Establish portfolio-level reporting standards and dashboards. Provide consolidated insights on delivery performance, trends, and risks. Key Skills & Experience: Leads the establishment and operation of PMO functions - across Portfolio Defines governance frameworks, standards, and processes. Influences organisational adoption of consistent delivery practices. Provides guidance and assurance across projects and programmes. Significant experience operating within a PMO at enterprise level Proven experience designing and implementing governance frameworks Strong track record in delivery assurance, quality control, and reporting Experience supporting and enabling project and programme managers Desirable Qualifications: Educated to degree level in a relevant discipline (e.g., IT, Business, Management, Engineering) or equivalent professional experience. Relevant professional certifications such as APM, PMP, PRINCE2, MSP, AgilePM, SAFe. Experience with Agile delivery frameworks (e.g., SAFe, Scrum at scale). Familiarity with portfolio and PMO tooling (e.g., Clarity, Planview, ServiceNow, Jira Align) Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Senior ServiceNow Engineer (Contract) - Farnborough Our client, a reputable organisation, is hiring for a skilled Senior ServiceNow Engineer to join their team on a contract basis. This is an exciting opportunity to deliver impactful ServiceNow solutions that enhance platform maturity and support critical business initiatives. What you'll be doing: Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones. Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns. Develop technical designs, configurations, and build artefacts that are supportable and compliant with internal standards. Configure and optimise workflows, business rules, notifications, UI policies, and forms to streamline IT and business processes. Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices. Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements. Provide knowledge transfer, documentation, and support to internal teams at key project stages. What you'll bring: Extensive hands-on experience with ServiceNow, particularly in CSM and ITIL workflows. Proven ability to deliver ServiceNow integrations via REST APIs. Strong understanding of ServiceNow platform architecture and best practices. Practical skills in JavaScript, ServiceNow scripting, and web technologies (HTML, CSS, AJAX). Ability to translate business needs into pragmatic technical solutions. Certifications: ServiceNow Certified System Administrator (CSA) is essential; additional ServiceNow certifications are desirable. Demonstrated ability to work independently and within agile teams, maintaining high standards of delivery and stakeholder engagement. This role offers a fantastic chance to work on high-impact projects within a dynamic environment. If you're a proactive, detail-oriented ServiceNow specialist ready to make a difference, we'd love to hear from you!
May 08, 2026
Contractor
Senior ServiceNow Engineer (Contract) - Farnborough Our client, a reputable organisation, is hiring for a skilled Senior ServiceNow Engineer to join their team on a contract basis. This is an exciting opportunity to deliver impactful ServiceNow solutions that enhance platform maturity and support critical business initiatives. What you'll be doing: Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones. Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns. Develop technical designs, configurations, and build artefacts that are supportable and compliant with internal standards. Configure and optimise workflows, business rules, notifications, UI policies, and forms to streamline IT and business processes. Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices. Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements. Provide knowledge transfer, documentation, and support to internal teams at key project stages. What you'll bring: Extensive hands-on experience with ServiceNow, particularly in CSM and ITIL workflows. Proven ability to deliver ServiceNow integrations via REST APIs. Strong understanding of ServiceNow platform architecture and best practices. Practical skills in JavaScript, ServiceNow scripting, and web technologies (HTML, CSS, AJAX). Ability to translate business needs into pragmatic technical solutions. Certifications: ServiceNow Certified System Administrator (CSA) is essential; additional ServiceNow certifications are desirable. Demonstrated ability to work independently and within agile teams, maintaining high standards of delivery and stakeholder engagement. This role offers a fantastic chance to work on high-impact projects within a dynamic environment. If you're a proactive, detail-oriented ServiceNow specialist ready to make a difference, we'd love to hear from you!
Service Operations EUC Analyst Salary: Up to 38,000 plus other Veolia benefits Hours: 40 hours per week Location: Hybrid working 2-3 days in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Competitive salary and 15% bonus Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Working within DB&T lead on advising Senior members of DB&T on matters relating to EUC devices (laptops, Chrome devices, MACs, tablets, mobiles etc.). Be involved with EUC project delivery activities. Provide input into and help implement our strategy for EUC device health. Automate the common and complex tasking of the team where possible to improve both quality and our security posture. Through constant study and learning acquire skills, knowledge and recognisable qualifications in disciplines and technologies relevant to the post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure the deployment of Windows, Chrome devices, MAC OS patching for EUC devices. Deliver application patching with programmes of work that maintains version currency. This includes Chrome device extensions and applications. Ensure the implementation and adoption of the necessary controls to maintain the health of our assets. In a continuing programme of work remediate identified security vulnerabilities within the estate and address elements related to CyberEssentials and other certifications, audit and security requirements. For identified vulnerabilities determine activities that will prevent recurrence. Build and maintain the base build images for Windows based devices including those required for application and desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action as may be required. Working alongside the Asset Management team maintain our asset inventory for EUC devices. Chromebook / Chrome device administration including applications and extensions Microsoft Active Directory management, GPOs and asset removal. Work with the Asset Management team to advise on obsolescence. What we're looking for: Essential: Scripting / knowledge (PowerShell/Python/JSON/YAML or similar). Group policy administration. Microsoft Active Directory management (e.g. OU's, GPOs). Experience of working with in-house and third party technical teams to ensure appropriate solutions are identified and implemented. Good customer facing skills. Good diagnostic skills. Proven experience of continuous service improvement. Ability to work under pressure and to agreed timescales. Able to prioritise workload. Experience working across multiple technologies and platforms. Involvement in audits and certifications. Experience with Windows 11 and Office 365 Desirable: Google Administration. Practical experience of translating complex technical issues to non-technical staff within businesses and experience of participation in multidisciplinary forums. Google user administration and management. Full driving licence. Knowledge of DesktopCentral. Knowledge of ServiceNow. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
May 08, 2026
Full time
Service Operations EUC Analyst Salary: Up to 38,000 plus other Veolia benefits Hours: 40 hours per week Location: Hybrid working 2-3 days in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Competitive salary and 15% bonus Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Working within DB&T lead on advising Senior members of DB&T on matters relating to EUC devices (laptops, Chrome devices, MACs, tablets, mobiles etc.). Be involved with EUC project delivery activities. Provide input into and help implement our strategy for EUC device health. Automate the common and complex tasking of the team where possible to improve both quality and our security posture. Through constant study and learning acquire skills, knowledge and recognisable qualifications in disciplines and technologies relevant to the post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure the deployment of Windows, Chrome devices, MAC OS patching for EUC devices. Deliver application patching with programmes of work that maintains version currency. This includes Chrome device extensions and applications. Ensure the implementation and adoption of the necessary controls to maintain the health of our assets. In a continuing programme of work remediate identified security vulnerabilities within the estate and address elements related to CyberEssentials and other certifications, audit and security requirements. For identified vulnerabilities determine activities that will prevent recurrence. Build and maintain the base build images for Windows based devices including those required for application and desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action as may be required. Working alongside the Asset Management team maintain our asset inventory for EUC devices. Chromebook / Chrome device administration including applications and extensions Microsoft Active Directory management, GPOs and asset removal. Work with the Asset Management team to advise on obsolescence. What we're looking for: Essential: Scripting / knowledge (PowerShell/Python/JSON/YAML or similar). Group policy administration. Microsoft Active Directory management (e.g. OU's, GPOs). Experience of working with in-house and third party technical teams to ensure appropriate solutions are identified and implemented. Good customer facing skills. Good diagnostic skills. Proven experience of continuous service improvement. Ability to work under pressure and to agreed timescales. Able to prioritise workload. Experience working across multiple technologies and platforms. Involvement in audits and certifications. Experience with Windows 11 and Office 365 Desirable: Google Administration. Practical experience of translating complex technical issues to non-technical staff within businesses and experience of participation in multidisciplinary forums. Google user administration and management. Full driving licence. Knowledge of DesktopCentral. Knowledge of ServiceNow. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
ROLE TITLE: Duty Technician / 2nd line support LOCATION: Hursley 5 days per week ASSIGNMENT LENGTH: 12 Months Salary: 48,000 per annum CLEARANCE: The ideal candidate will have active SC Clearance to be considered We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Application Support providing Level 2/3 Support on a one-of-a-kind National Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will see the applicant working to resolve user incidents from problem diagnosis through to subsequent restoration of Service/implementation of fix. Role Overview We are seeking a Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands?on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third?party partners. The successful candidate will act as a technical escalation point , leading troubleshooting efforts, supporting service operations, and onboarding new clients onto supported solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third?party suppliers Work within ServiceNow (SNOW) to log, update, and manage incidents, problems, and requests Produce and contribute to service and incident reporting , including root cause analysis Collaborate with suppliers and service partners to resolve complex technical issues Support the onboarding of new clients onto supported solutions Participate in issue resolution sessions and contribute to continuous service improvement Ensure adherence to operational processes, security standards, and service KPIs Essential Skills & Experience Strong experience with monitoring and incident management tools , including: Netcool ServiceNow (SNOW) SolarWinds Solid scripting and data skills, including: PowerShell SQL Oracle Enterprise Networking expertise , including: VLANs Firewalls Packet filtering rules IPSec VPNs Wide Area Networking (WAN) knowledge , including: BGP SD-WAN Strong understanding of Web Proxy infrastructure and internet access patterns , including: Proxy servers SSL/TLS decryption Web applications Proven troubleshooting expertise , with confidence leading incident resolution calls Comfortable working with external suppliers to resolve connectivity and service issues Strong communication skills and ability to operate in high?pressure environments Desirable Skills Experience with AIX Exposure to AWS , particularly: EC2 VPC Working Style & Attributes Calm, structured, and methodical approach to issue resolution Proactive mindset with a focus on service improvement Comfortable operating as part of a rota or duty function (if applicable) Strong stakeholder management and collaboration skills Willingness to take ownership and drive issues to resolution
May 08, 2026
Full time
ROLE TITLE: Duty Technician / 2nd line support LOCATION: Hursley 5 days per week ASSIGNMENT LENGTH: 12 Months Salary: 48,000 per annum CLEARANCE: The ideal candidate will have active SC Clearance to be considered We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Application Support providing Level 2/3 Support on a one-of-a-kind National Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will see the applicant working to resolve user incidents from problem diagnosis through to subsequent restoration of Service/implementation of fix. Role Overview We are seeking a Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands?on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third?party partners. The successful candidate will act as a technical escalation point , leading troubleshooting efforts, supporting service operations, and onboarding new clients onto supported solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third?party suppliers Work within ServiceNow (SNOW) to log, update, and manage incidents, problems, and requests Produce and contribute to service and incident reporting , including root cause analysis Collaborate with suppliers and service partners to resolve complex technical issues Support the onboarding of new clients onto supported solutions Participate in issue resolution sessions and contribute to continuous service improvement Ensure adherence to operational processes, security standards, and service KPIs Essential Skills & Experience Strong experience with monitoring and incident management tools , including: Netcool ServiceNow (SNOW) SolarWinds Solid scripting and data skills, including: PowerShell SQL Oracle Enterprise Networking expertise , including: VLANs Firewalls Packet filtering rules IPSec VPNs Wide Area Networking (WAN) knowledge , including: BGP SD-WAN Strong understanding of Web Proxy infrastructure and internet access patterns , including: Proxy servers SSL/TLS decryption Web applications Proven troubleshooting expertise , with confidence leading incident resolution calls Comfortable working with external suppliers to resolve connectivity and service issues Strong communication skills and ability to operate in high?pressure environments Desirable Skills Experience with AIX Exposure to AWS , particularly: EC2 VPC Working Style & Attributes Calm, structured, and methodical approach to issue resolution Proactive mindset with a focus on service improvement Comfortable operating as part of a rota or duty function (if applicable) Strong stakeholder management and collaboration skills Willingness to take ownership and drive issues to resolution
Network Engineer - Cisco Catalyst SD-WAN Engineer ( vManage) £330-£350/ Day- Outside IR35 3-6 Months Contract Newbury / Remote A Senior Cisco Catalyst SD-WAN Engineer with Cisco vManage dashboards and APIs experience is required. Understanding of routing protocols (BGP, OSPF), VRF-based segmentation, AAR, QoS design and enforcement, Security services (Firewall, IDS/IPS, URL filtering) etc. 3-6 Month Contract working remote (WFH) and travel on-site Newbury as needed (Hybrid). Paying £330-£350/day per day (Outside IR35). Start ASAP ideally May 2026. Flexibility is needed as you will be required to provide 24/7 Shift Rota. Required Skills & Experience Experience designing and operating Cisco Catalyst SD-WAN . Excellent understanding of routing protocols (BGP, OSPF), VRF-based segmentation, AAR, QoS design and enforcement, Security services (Firewall, IDS/IPS, URL filtering) etc. Hands-on experience with Cisco vManage dashboards and APIs. Provide input for Simple, medium, complex WAN/LAN changes, Routing and design decisions (underlay/overlay, VRFs, segmentation, etc.) and risk assessment for proposed changes. The successful candidate will lead and support complex network changes, incident troubleshooting as needed, assist in operational governance, and act as a technical advisor to both the customer and internal teams. Strong governance with experience in regulated or CNI (Critical National Infrastructure or highly regulated environments.) Change, Governance & Operational Assurance : including Configuration drift detection and remediation, Template governance in vManage, Version, feature and compatibility alignment. Flexibility is needed as you will be required to provide 24/7 Shift Rota. Help with best practice for security posture, firmware upgrade strategy etc. Maintain a strong end-to-end view across WAN, LAN, and Wi-Fi, ensuring seamless handoff between domains. Support 3rd Line teams on complex routing scenarios, inter-domain dependencies (WAN->LAN and Security) and support for incidents and problems. Proven experience operating as a technical authority and not just a delivery engineer. Self-motivated, with the ability to build strong customer relationships and work effectively in a team environment. Strong interpersonal and communication skills Strongly Desirable Experience in Critical National Infrastructure or highly regulated environments. Familiarity with ServiceNow or equivalent ITSM integration Cisco certifications (e.g. CCNP/CCIE Enterprise) Desirable.
May 08, 2026
Contractor
Network Engineer - Cisco Catalyst SD-WAN Engineer ( vManage) £330-£350/ Day- Outside IR35 3-6 Months Contract Newbury / Remote A Senior Cisco Catalyst SD-WAN Engineer with Cisco vManage dashboards and APIs experience is required. Understanding of routing protocols (BGP, OSPF), VRF-based segmentation, AAR, QoS design and enforcement, Security services (Firewall, IDS/IPS, URL filtering) etc. 3-6 Month Contract working remote (WFH) and travel on-site Newbury as needed (Hybrid). Paying £330-£350/day per day (Outside IR35). Start ASAP ideally May 2026. Flexibility is needed as you will be required to provide 24/7 Shift Rota. Required Skills & Experience Experience designing and operating Cisco Catalyst SD-WAN . Excellent understanding of routing protocols (BGP, OSPF), VRF-based segmentation, AAR, QoS design and enforcement, Security services (Firewall, IDS/IPS, URL filtering) etc. Hands-on experience with Cisco vManage dashboards and APIs. Provide input for Simple, medium, complex WAN/LAN changes, Routing and design decisions (underlay/overlay, VRFs, segmentation, etc.) and risk assessment for proposed changes. The successful candidate will lead and support complex network changes, incident troubleshooting as needed, assist in operational governance, and act as a technical advisor to both the customer and internal teams. Strong governance with experience in regulated or CNI (Critical National Infrastructure or highly regulated environments.) Change, Governance & Operational Assurance : including Configuration drift detection and remediation, Template governance in vManage, Version, feature and compatibility alignment. Flexibility is needed as you will be required to provide 24/7 Shift Rota. Help with best practice for security posture, firmware upgrade strategy etc. Maintain a strong end-to-end view across WAN, LAN, and Wi-Fi, ensuring seamless handoff between domains. Support 3rd Line teams on complex routing scenarios, inter-domain dependencies (WAN->LAN and Security) and support for incidents and problems. Proven experience operating as a technical authority and not just a delivery engineer. Self-motivated, with the ability to build strong customer relationships and work effectively in a team environment. Strong interpersonal and communication skills Strongly Desirable Experience in Critical National Infrastructure or highly regulated environments. Familiarity with ServiceNow or equivalent ITSM integration Cisco certifications (e.g. CCNP/CCIE Enterprise) Desirable.
