37 jobs found

About the Role A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes. This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making. Strategic Leadership Own overall retention performance and key churn metrics Develop and continuously improve retention strategies and frameworks Use customer insight and data to proactively identify and mitigate churn risk Leadership & Team Development Lead, coach, and develop high-performing retention teams Build a strong, customer-focused culture with clear accountability Ensure teams are equipped with the tools and processes needed for success Operational Excellence Remove barriers that impact effective customer issue resolution Improve operational efficiency across the customer journey Oversee high-value and sensitive customer escalations Cross-Functional Collaboration Work closely with Sales, Operations, Finance, Service, and Customer Experience teams Streamline processes and improve handoffs between functions Address systemic issues that negatively impact customer retention Insight & Continuous Improvement Analyse customer, operational, and financial data to identify churn drivers Provide actionable insights and influence senior decision-makers Deliver clear reporting on performance, risks, and opportunities Drive root-cause resolution to prevent repeat issues Key Outcomes Reduction in customer churn Improved retention and save rates Faster resolution times and improved throughput Identification and elimination of systemic issues Successful recovery of high-value or at-risk customers Experience Proven experience leading Customer Retention, Customer Success, or Lifecycle teams Strong track record of improving retention through data and insight Experience operating in a target-driven, fast-paced environment Familiarity with CRM systems and customer analytics Skills & Attributes Strong analytical and problem-solving capability Ability to translate data into strategic and operational actions Excellent stakeholder management and influencing skills Commercially aware with a customer-first mindset Confident leading teams in complex environments Proactive, adaptable, and driven to deliver continuous improvement At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Role Purpose The Head of HR Technology, Systems, Processes & Data Analytics will lead the digital transformation of the HR function, ensuring scalable, efficient, and insight driven people operations. This role oversees the strategic direction, governance, optimisation, and integration of all HR systems and data, enabling evidence based decision making across a complex engineering environment. The role ensures HR processes are standardised, automated where possible, and support operational excellence, workforce planning, safety critical compliance, and productivity. Key Responsibilities HR Technology Strategy & Governance Develop and own the HR technology roadmap aligned to business strategy, engineering operational requirements, and digital transformation goals. Lead the selection, implementation, and optimisation of HRIS, ATS, LMS, payroll, workforce management, and other people related systems. Establish data governance, security protocols, role based access and compliance with regulatory standards (GDPR, ISO, industry standards). Systems Ownership & Process Excellence Standardise, simplify, and automate HR processes across the employee lifecycle (recruitment, onboarding, performance, learning, reward, exit). Implement workflow efficiencies that reduce admin burden and improve user experience for employees, managers, and HR colleagues. Manage integrations between HR systems and engineering/operational systems (ERP, scheduling, HSE systems). People Data, Analytics & Insights Lead the development of dashboards, predictive analytics, reporting suites, and workforce insights to support decision making. Build capability to track workforce productivity, skills availability, diversity, attrition, safety metrics and operational workforce planning. Ensure data accuracy, quality, and integrity across all HR datasets and reporting sources. Stakeholder Engagement & Change Leadership Partner with engineering, operations, IT, finance, and leadership teams to understand needs and deliver effective solutions. Drive adoption of HR technologies through communication, training, and change management. Serve as a subject matter expert on HR digitalisation, emerging technologies and analytics best practice. Team Leadership & Vendor Management Lead and develop a multi disciplinary team (HRIS specialists, analysts, process owners). Manage relationships with technology partners, system vendors, and external consultants. Track performance, SLAs, and ROI for HR technology investments. Key Skills & Experience Proven experience leading HR technology and analytics functions, ideally in engineering, manufacturing, utilities, or other complex operational sectors. Deep knowledge of HRIS platforms (SuccessFactors, SAP HR, etc.). Strong understanding of process optimisation (Lean, Six Sigma desirable). Experience with workforce analytics, data modelling, dashboard design (Power BI/Tableau). Strong project and change management experience. Excellent stakeholder management and communication skills. Ability to operate strategically while delivering hands on improvements.

An exciting opportunity has arisen to work as an Accounts Assistant as part of the Trading and Reporting team within the Project Finance Delivery Team delivering customer focused Project Finance support as part of the Capability Centre, within BAE Systems at their Samlesbury site. In this role you will aide the Business Unit in the effective and profitable delivery of customer projects. The Project Finance Delivery team contains key capability groups that support the project lifecycle with the ambition to strive for excellence, efficiency and provide world class analysis. As part of the team, you are going to be delivering best-in-class financial planning, analysis and insights, to all internal and external customers, to drive growth and deliver superior performance. You will work collaboratively with the Project Finance Leads, the other teams within the Project Finance Capability Centre (PFCC), the Wider Finance and Non finance Stakeholders to deliver key project information providing world-class insights and analysis to drive both Service Delivery Unit (SDU) and Contract performance. Typical duties include; - Completing the Sales and Margin Trading on a monthly basis ahead of month end for your assigned area in line with the latest signed Quarterly SSR. In Accordance with IFRS 15 principles. - Support the AIR FPA Business Performance teams in completing their accounts and month end process through the IFRS 15 Loaders, Late Adjustment and Integrity Checks. - Support the Half Year and Full Year Statutory Reporting process and provide support to external audit during these periods - Support Financial Updates for the Monthly DD/PPR Packs that will be distributed to the Project Finance Lead and Project Management Contact ahead of the review - Support the Balance sheet process and completion of Balance Sheet review packs by preparing and updating your assigned area s Monthly and Quarterly Balance Sheet s. Responsibilities will include investigating IT system lines, interrogating options to ensure a correct recommendation and pursuing action to complete it. Root cause identification and process improvement recognised along the way should be appropriately fed back to help set the standard going forward. The role will interact with a variety of stakeholders and the successful candidate must be able to communicate with different departments and levels of the organisation effectively. The project has a high degree of importance within the business so the successful candidate must be deadline driven, ensure clear communication of progress and issues faced in a time appropriate manner. The jobholder will act as a trusted advisor to the business on project finance related outputs and deliverables, providing effective Financial Reporting to Stakeholders, Implementing Sales and Margin Trading and support to the PFCC Project teams and Central Finance. Responsibilities will include; - Preparing, Supporting and Implementing the Sales and Margin Trading Plan for the Assigned Contract Area. In Accordance with IFRS 15 principles - Support the Month End Process through the Sales and Margin Trading Calculator (SMTC). IFRS15 Loaders, Actualisation Files, Late Adjustment and carrying out Integrity Checks. Review of Sales and Margin Trading Calculator (SMTC) / Actualisation File integrity checks & update of Actualisation Plan to keep stakeholders informed on progress - Support the Half year and Full Year End Process - Complete any Journals required on the Source Systems and Late Adjustments on Planning analytics. Prepare working files with correct supporting information, liaise with sub team lead for working file guidance, approval & raise journals within the relevant system. Save down journals on JSH within deadlines - Support with the latest monthly financials slides for the DD/PPR Pack that will be used by the Project finance Lead and Project management. - Update the Monthly and Quarterly Balance Sheet for the Assigned Contract Area. Initial roll forward of supporting data and files. First pass at commentaries using key viewpoints (focus on What) and approaches key stakeholders for info, e.g. populating comments with viewpoints that are driving the movement balances - Support the External Auditor Process. Ensuring that all Deloitte requests are completed on time. Ensuring any control issues are flagged. - Ensure mandated training is completed - Attend and contribute at Modernisation workshops including initiating ideas for continuous improvement - Other ad-hoc queries from the other PFCC Teams or Wider Finance such as interrogating the IT systems for information on claims and receipts to identify corrective actions and set up a clear and robust process going forward. Knowledge: - Proficient in use of Microsoft Office packages, such as Excel, PowerPoint - Operate robust and effective financial controls in line with Financial Control Framework and Finance Policies manual, collaborating with colleagues and supporting external and internal audit as required. Experience: - Proven experience in process improvement, preferably within a finance department. - A self starter Skills: - Strong analytical and problem-solving skills, with the ability to interpret complex data. - Excellent communication and interpersonal skills to effectively collaborate with various stakeholders. - Meticulous attention to detail to ensure accuracy in process analysis and implementation and the ability to manage multiple work streams simultaneously - Self-motivated and proactive in identifying opportunities for improvement. - Flexible and adaptable to changing business needs and environments. - Recognises best practice in applying financial controls. - Experience of using MRPs or ERPs (e.g. SAP, Infor LN, Oracle) and financial reporting, forecasting and analytical tools (e.g. SAP BPC / SAC, Cognos, Tableau) as needed for role - Strong problem solving skills - Ability to build good working relationships with key contracts in business Qualifications: - Part-Qualified or Qualified member professional accounting body (ACA, ACCA, CIMA) would be an advantage. Morson is acting as an employment business in relation to this vacancy. Accounts assistant; accounts payable, accounts receivable; purchase ledger; sales ledger; SAP; SAGE; AAT; payroll; VAT returns; reconciliation; credit control

Payroll & Pensions Manager Location: Cambridge (Regional) Salary: £42,000 - £45,000 (Spot Salary) Contract: Permanent, Full-Time (37 Hours Per Week) Executive Summary We are seeking an accomplished Payroll & Pensions Manager to lead our payroll function and provide expert oversight of our pension workstreams. This critical role sits within the HR department and is responsible for the integrity, compliance, and strategic optimization of our end-to-end payroll operations. The successful candidate will act as the organization's subject matter expert on all matters relating to remuneration, statutory legislation, and superannuation. Strategic Responsibilities Operational Governance: Lead the end-to-end monthly payroll cycle via iTrent (MHR), ensuring absolute accuracy in PAYE, National Insurance, and contractual calculations. Pension Stewardship: Provide technical leadership on the Teachers' Pension Scheme (TPS) and the Local Government Pension Scheme (LGPS) , including complex monthly reconciliations and statutory filings. System Evolution: Drive the continuous improvement of iTrent workflows, utilizing automation and Business Objects Reporting to generate sophisticated workforce metrics for senior leadership. Regulatory Liaison: Serve as the primary point of contact for HMRC and the DWP, managing all FPS/EPS submissions and ensuring the organization remains ahead of legislative changes. Team Leadership: Provide professional mentorship and performance management for a Payroll/HR Administrator, fostering a culture of precision and resilience. The Candidate Profile The ideal candidate will be a methodical professional with a track record of managing complex financial data within a medium-to-large scale enterprise. Essential Professional Criteria: Extensive experience in Payroll Management with a deep understanding of current UK taxation and payroll legislation. Proficiency in managing complex, integrated payroll software systems. Exceptional standards of confidentiality and professional discretion. A minimum of Level 2 (or equivalent) in English and Mathematics. Preferred Qualifications & Attributes: Professional accreditation (e.g., CIPP or AAT NVQ 4 ) Sector-specific expertise within Education or Local Government . Advanced capability in iTrent (MHR) and data analytics. Remuneration & Benefits Annual Salary: £42,000 - £45,000 Pension: Enrollment in the Local Government Pension Scheme (LGPS) Professional Environment: A collaborative and supportive HR department committed to excellence. Why Apply? If you are a proactive professional who enjoys a mix of technical system management and people leadership, we want to hear from you. You will play a vital role in a team that values professional standards and equality. Ready to start your next chapter? Apply today!

Why join Marshall Land Systems in this role: This is an opportunity to shape and lead enterprise wide programme delivery, overseeing a diverse portfolio of projects and programmes that support critical customer and business outcomes. You'll ensure programmes are strategically scoped, effectively governed, and successfully delivered to meet business objectives, budgets, and customer expectations. In this role, you'll establish and lead an integrated enterprise PMO capability, bringing together Programme and Project Managers, Controllers, Schedulers, and wider delivery teams across Marshall Land Systems. You'll develop high performing teams while embedding best practice governance, planning, and delivery disciplines across the organisation. Responsibilities in this role include: Oversee delivery of multiple defence programmes, including project launch, timeline management, resource allocation, risk management, and reporting. Set and drive programme delivery strategy in line with business goals, ensuring alignment with client contracts. Build and maintain strong relationships with stakeholders. Governance and evolution of PM processes to ensure compliance with regulations and standards. Manage project teams-recruiting, training, setting objectives, and completing appraisals. Direct programme reviews and report on financial performance, delivery milestones, and quality metrics. Identify and mitigate risks throughout the programme lifecycle. Work closely with other MLS functions to deliver pan-enterprise solutions. Preparation of inputs and follow-up on outputs to support Governance activities. This may include Contract Status / Project Status Reviews, Gate Reviews etc. Leading Integrated Business Planning / Sales & Operations Planning. Champion the use of digital tools, project controls, and data analytics to improve project performance and decision making. Identify and implement process improvements to enhance delivery efficiency, risk management, and reporting accuracy. Drive organisational change initiatives to embed project management maturity across the business. Lead, inspire and develop a team of programme/project managers and support staff, promoting a culture of high performance and continuous improvement. Apply if you have most of the following: Delivering large-scale ( 10- 100m+) programmes and or portfolio of projects in the defence sector, both UK and export. Proven track record leading programme management teams (10+ staff), ideally within MOD, DE&S, or prime contractor environments. Strong understanding of defence procurement processes, regulations, and security requirements. Effective stakeholder management at all levels, including with senior MOD, Armed Forces, and prime contractors. Experienced in resource planning, business case creation, programme controls, and risk management. An understanding of ERP/MRP systems and linkages to PM processes and tools. Identification and proactively shaping responses to customer issues. Working in an Engineering / manufacturing environment. Working within a Project Management Office or equivalent. Background in leading transformation or turnaround of underperforming programmes. Technical skills and experience include: Degree-level education, preferably in engineering, business, or defence studies. Chartered Engineer (CEng), Chartered Project Professional (ChPP), or equivalent professional accreditation. Project / Programme Management certification such as PRINCE2, APM or MSP. Strong ICT skills, including but not limited to MS365 tools such as Word and Excel. Excellent written and verbal communication skills. Collaboration including identification and delivery of value for stakeholders. Additional Local Needs Hybrid working offered - 3 days on site in Cambridge, UK. Successful candidate will need to be eligible to hold UK SC Clearance . The benefits we will offer you include: 27 days holiday increasing with service up to 30 days (option to buy /sell) Pension contributions up to 9% Private medical insurance for you and your partner Company car allowance Extensive flexible benefit program including Cycle to Work Life assurance at 4x basic salary Enhanced parental leave and pay Paid volunteering leave Access to industry leading wellbeing resources and tools Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions. We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term. The role The Procurement Specialist will be instrumental in establishing Titan Wealth's procurement function from the ground up, shaping supplier strategy, frameworks, and governance. This role combines strategic sourcing, supplier management, and compliance oversight to drive value across the Group. With significant opportunities for cost optimisation and supplier consolidation, the successful candidate will need to be a strong communicator who can engage stakeholders, lead change, and embed new processes effectively. This is a hands-on role requiring commercial acumen, negotiation skills, and the ability to operate independently in a fast-paced, entrepreneurial environment. Department Build-Out - This role is pivotal in establishing the procurement function from scratch within Titan Wealth. The successful candidate will be responsible for supporting the design and implementation of procurement frameworks, policies, and processes, laying the foundation for a scalable and effective procurement operation. This includes setting up supplier management structures, governance models, and reporting mechanisms to support the Group's strategic goals. This role will report to the Group Head of Procurement and Vendor Management. Responsibility Design and implement procurement processes and governance from the ground up Establish procurement frameworks, tools, and reporting dashboards to support a newly formed function Act as the procurement lead in building a best-in-class function within a fast-paced, entrepreneurial environment Support the development and execution of the Group's procurement strategy in line with business objectives Manage end-to-end procurement processes, including supplier selection, RFPs, contract negotiation, and onboarding Establish and lead procurement processes from the ground up, including documentation, supplier evaluation, and governance. Manage supplier relationships to ensure performance, compliance, and value delivery across indirect spend categories. Drive cost optimisation, risk mitigation, and operational efficiency through strategic sourcing and process improvement. Develop and maintain dashboards and reporting tools to track savings, supplier performance, and procurement activity. Collaborate with internal stakeholders to align procurement strategies with business needs and budget objectives. Ensure procurement activities comply with regulatory standards and internal policies. Lead contract negotiations, supplier onboarding, and performance reviews using KPIs and analytics. Maintain accurate procurement data, including contracts, spend analysis, and third-party risk documentation. Operate independently to build procurement frameworks and influence senior stakeholders for successful outcomes. Requirements Technology & Operational Insight - Experience working within a Finance/Technology function, understanding IT delivery, supplier management, risk, and governance Stakeholder Management & Communication - Strong ability to engage and influence senior technology leaders, suppliers, and finance teams, ensuring alignment and effective decision-making You must have experience in Procurement and especially in a fast paced working environment Degree or equivalent in Business, Supply Chain, Procurement, or related field (CIPS qualification desirable) Minimum 3-5 years' experience in procurement, ideally within financial services or a regulated environment Experience with procurement systems (e.g. Coupa, SAP Ariba) and spend analytics tools Key Competencies Strategic thinking and commercial awareness Strong analytical and problem-solving skills Excellent communication and stakeholder engagement Ability to manage multiple priorities in a fast-paced environment High attention to detail and organisational skills Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of: Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors. Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile. Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement. Terms - Competitive salary - Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) - 25 days Annual Leave + public holidays - Buy and sell holidays up to 5 days - Office Christmas close (3-days) - A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance. - Hybrid working - Further education and training support - Discretionary performance related bonus - Confidential Employee Assistance Programme - 2 days per year for voluntary work - And lots of flexible benefits to choose from! The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.

Summary: This is an initial 12 month fixed term contract with the possibility it could become permanent. The Organisational Development Manager is the primary architect of culture and capability during a period of transformation for South East Water. In a water industry facing evolving regulatory landscapes, environmental challenges, and digital shifts, the role will ensure that our 1,400 strong workforce is resilient, skilled, and aligned with our future vision. Reporting directly to the Head of HR, the OD Manager will lead a dedicated team to design and execute strategies that improve organisational effectiveness and performance, managing a budget and the apprentice levy funds. This role isn't just managing "business as usual"; it's focused on leading the "business of tomorrow," ensuring our people are skilled, competent, motivated and engaged to deliver life-essential services through significant periods of change. Main responsibilities: Performance Management Develop plans to drive a high performance culture, support our performance management roadmap, including embedding performance frameworks that move beyond compliance to focus on continuous improvement and behavioural excellence. Supporting the wider business Support wider HR initiatives to identify future talent gaps and design intervention strategies to ensure long-term operational sustainability. This includes succession planning activity and reducing risk around our business critical roles. Compliance & Mandatory Training Oversight Lead the team responsible for the design, delivery, and tracking of all mandatory and regulatory training. Ensure 100% compliance across high-risk technical areas to safeguard the business and its license to operate. Emerging Talent Strategy Lead the team in the design and delivery of a comprehensive emerging talent ecosystem, including Apprenticeships and Graduate Programmes. Focus on building a sustainable pipeline of future leaders and technical experts to mitigate the risks of an ageing workforce. Team Leadership: Direct and mentor a team, fostering a high-performance culture within the OD and wider HR function. Culture & Engagement Lead the design of employee engagement initiatives and deliver results to senior stakeholders, partnering with business areas to create meaningful action plans. Leadership Development Create and oversee bespoke leadership programmes that equip managers at all levels of the organisation to lead through change, ambiguity and technical evolution. You'll need: Skills / Qualifications / Experience CIPD Level 7 or equivalent Strategic Thinking: The ability to see the "big picture" and translate corporate strategy into actionable people plans. Diagnostic Prowess: Skilled in using OD diagnostic tools and methodologies to identify organisational "pain points." Communication:Exceptional verbal and written skills, with the ability to simplify complex change concepts for a diverse workforce (from Field Technicians to office staff). Data Literacy: Ability to interpret HR analytics and engagement metrics to measure the ROI of OD interventions. Resilience: High emotional intelligence and the "grit" required to stay focused and positive during periods of high pressure. Proven OD Impact: Significant experience in a Senior OD role, ideally within regulated industry. Stakeholder Influence:Demonstrated ability to influence stakeholders at all levels through data-driven insights and persuasive communication. Project Management: Experience delivering high-impact projects on time and within budget in a fast-paced environment. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £60,000

REVENUE OPERATIONS MANAGER SALARY CIRCA £40K + CAR ALLOWANCE WEST BROMWICH Our ambitious and results-driven client is looking for a Revenue Operations Manager to work within the Finance & Operations Team. You will be responsible for all aspects of contract management, billing, and service revenue. Ensure accurate and timely billing processes, contract compliance, and resolution of commercial and revenue queries. Maintain efficient operations and develop collaborative relationships across sales, service, and finance teams. Function as first point of contact for escalations related to billing, contracts, and revenue queries. Drive continuous improvement, automation, and operational excellence. You will be forward thinking, curious and able to influence at a management level, have experience in managing and supporting with change management. This is an exciting time in the company's development as they look to further grow and advance their customer solutions offering. Not only will the role see you as a member of their mid management Group, but you will also become a vital part of the wider team, supporting the execution of their strategy within the UK. SCOPE OF THE ROLE: Deliver operational strategies and processes aligned with business goals. Manage contract lifecycle, billing accuracy, and revenue query resolution. Oversee data integrity in ServiceNow / ESOD and related systems. Empower and develop team members through coaching and performance management. Continuous review and improvement of processes, leveraging automation and analytics (e.g., Power BI). Delegation of work amongst team members for increased efficiency Delivering operational strategies and processes in line with the business goals and targets. Day to day responsibility for management of the Revenue Team. Empower team to deliver high performance through regular one to ones. Continuous review and improvement of all processes High level data analysis (Power BI) Setting behaviours within your team in line with company values KEY ACCOUNTABILITIES Commercial Manage contract setup, amendments, and compliance. Oversee billing processes: meterage, AP billing, third-party invoicing, and cancellations. Own forecasting for billing and revenue streams. Monitor and report on performance metrics and variances. Delivery of accurate and timely billing for the Service databases. Monitor the T&M Billing, install tasks, ESOD loads, cancellations. Manage and maintain PAFM database alongside ECC team (Service) Reporting on ECC reconnections monthly and submitting to the Head of Credit & Operations Monitoring of Revenue teams' daily tasks via ServiceNow dashboards Implement and manage action plans for individual teams upskilling. Field queries related to Revenue: Asset lists, contract information, and general enquiries. Relationships Effective relationships with senior managers, and colleagues across multiple functions Manage revenue team in line with company values. Develop effective relationships with customers. Work with finance to help understand and communicate the key drivers of performance. Customers Ensure lofty standards of customer care in billing and contract queries. Function as escalation point for complaints and queries, resolving professionally. Sole customer liaison contact ensures all escalated complaints are dealt with professionally and in line with company values and responsibilities. Performance Contribution Management Manage revenue team to deliver a high-performance environment. Foster a high-performance culture within the team. Communication Communicate effectively across all levels and provide initiative-taking reporting. that encourage collaboration and team working to deliver innovation. Providing initiative-taking reporting and improvements through constant review of processes PERSONAL ATTRIBUTES Ability to motivate and manage teams to monthly deadlines and forecast results. Confident communicator with strong customer relationship and stakeholder management experience and a natural ability to inspire and influence others. Advanced skills in Microsoft Excel and forecasting Strong analytical skills Enjoys problem solving and analysing data strong diligence and analytical skills. Proven experience and understanding of managing a team, forecasting and database administration. Enthusiastic and flexible approach Collaborator - to be able to work collaboratively and use own initiative. Excellent planning, time management, and organisational skills - able to prioritise workload and work effectively under pressure. Takes responsibility / ownership to achieve positive outcomes. Prominent level of personal resilience and flexibility to manage change and ambiguity. History of innovating / problem solving within levels of responsibility. Able to build constructive and influential relationships with stakeholders at all levels. Communicates clearly and effectively both in writing and verbally. Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.

Senior Category Manager Somerset Hybrid Are you a commercially sharp, people-focused Category leader ready to take ownership of a high-impact, growth-driving category? This is a brilliant opportunity to join our client at their Head Office in Somerset, leading a strategically significant category that sits right at the heart of the business's future growth ambitions. Reporting to the Director of Trading, you'll have full P&L accountability and the platform to shape, influence and elevate a powerhouse category across the organisation. The Opportunity As Senior Category Manager, you'll: Own and evolve the category strategy, aligning it to wider business objectives and market opportunity Lead at Board and Senior Leadership level, presenting performance, risks and growth plans with confidence Drive sustainable sales, margin and working capital performance Build and nurture strong supplier partnerships, negotiating best-in-class commercial terms Champion innovation - from new product introduction to phasing out underperforming SKUs Collaborate cross-functionally across Trading, Supply Chain, Marketing, Finance and Digital Lead, inspire and develop a high-performing team, creating a culture of accountability, agility and excellence You'll deputise for the Director of Trading when required and play a key role within the wider Trading leadership team. What We're Looking For You'll likely be operating as a Senior Buyer, Category Manager or similar within a retail environment, with: A proven track record of delivering category growth Strong commercial acumen and full P&L management experience Excellent supplier negotiation and influencing skills Advanced financial and analytical capability Experience leading and developing high-performing teams The ability to translate strategy into clear, focused action Experience with digital tools, data analytics and modern procurement platforms would be highly advantageous. Why Join? Beyond the opportunity to truly shape a category and influence at senior level, the benefits package is exceptional: 33 days' holiday (including bank holidays, with 5 flexible days) Hybrid working Discretionary bonus Company car car allowance Private medical cover (individual and family options) 20% discount Enhanced family leave EV scheme Share save scheme and award-winning Pension In-house training and development opportunities This is a role for a commercially driven, strategic thinker who thrives on ownership, influence and leading from the front. If you're ready to take your category leadership to the next level within a fast-paced, ambitious retail environment, I'd love to hear from you. Please get in touch for a confidential conversation. BH35647

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.