15 jobs found

Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We're looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Housing & Neighbourhood Manager Hybrid with a weekly presence in our Milton Keynes office managing a patch across Central Bedfordshire Permanent, Full Time At Amplius, we're committed to creating safe, thriving neighbourhoods where customers feel proud to live. We're looking for an experienced Housing & Neighbourhood Manager to lead the delivery of high-quality housing, tenancy and neighbourhood services across a defined region. This is a fantastic opportunity to drive service excellence, lead a dedicated high-performing team, build strong community partnerships, and make a lasting impact on the lives of our customers and communities. Salary: £52,736.00 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 8:45am - 5:00pm with a 1-hour break) Location: Hybrid with a weekly presence in our Milton Keynes office, covering a patch across Central Bedfordshire Occasional travel to our Rushden and Peterborough offices may be required Snapshot of your role Lead and manage a team of Housing Officers, providing direction, coaching, and performance management. Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards. Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently. Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams. Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations. Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion. Coordinate operations to address hotspot areas and emerging neighbourhood issues. Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies. Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights. What we're looking for CIH Level 4 (achieved, working towards, or willing to undertake) Extensive experience in tenancy, estate and neighbourhood management. Knowledge of Housing and Tenancy Law and current regulatory requirements. Proven team leadership and direct line management experience. Ability to build strong relationships with partners, stakeholders, and colleagues. Proficient in housing management systems (Open Housing) and able to drive service improvements. Willingness to travel across a large geographical area as required. A full UK driving licence is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing Date: Friday 26th June 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. Why join Amplius? At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.

Specialist Resolution Caseworker (Complaints) Location: Remote Salary : £42,000 per annum Vacancy Type: Permanent, Full time Closing Date: 26 th June 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. They're also adapting how they handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. They need a Specialist Resolution Caseworker to take ownership of complex, high-risk complaints and drive them through to fair and effective resolution. This is a pivotal role within their Customer Resolution team. You'll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won't just resolve issues. You'll help restore trust, influence service improvements, and ensure they learn from complaints. What you'll be doing You'll take the lead on some of their most sensitive and complex cases, ensuring customers are supported and issues are resolved with care and professionalism. In this role, you will: Lead investigations into complex and high-risk complaints, including Stage 1, Stage 2 and Housing Ombudsman cases Take full ownership of cases, driving them through to timely and effective resolution Act as a single point of contact for customers who need additional support during the complaints process Work closely with internal teams, contractors and partners to gather evidence and agree appropriate actions Make informed decisions on service failure, resolution actions and compensation in line with policy Communicate clearly and professionally with customers, keeping them informed throughout Maintain accurate records and ensure compliance with the Complaint Handling Code and regulatory standards Analyse complaint trends and share insight to support service improvement Contribute to a culture of learning, accountability and continuous improvement They're looking for: Significant experience in complaints handling within social housing Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards Understanding of housing services, including repairs and tenancy-related issues Experience managing complex cases and working with multiple stakeholders to reach resolution Confidence to challenge, influence and lead conversations across teams and partners Excellent communication skills, with the ability to handle sensitive situations Strong attention to detail and the ability to manage a varied caseload A collaborative approach and commitment to equality, diversity and inclusion Confidence using IT systems, including case management tools Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This is a role where your work will make a real difference - not just in resolving individual cases, but in shaping how they improve their services for the future. If you're motivated by fairness, accountability and delivering better outcomes for customers, they'd love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join Their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.

Ashberry recruitment are currently recruiting a property service manager for a well established housing association in West Yorkshire. In this role, the successful candidate would be expected to oversee the Intensive housing management (IHM) functions at all of the the services ran by the housing association. You would be accountable to: The Head of Service/chief Executive Working hours: 35 hours per week working flexibly Monday to Friday 9am-6:30pm Annual Leave: 20 working days plus 5 days after successful completion of Probationary period plus 8 public holidays THE ROLE WILL INCLUDE; To be the safeguarding and health and safety lead for the organisation. Conducting health and safety visits to properties alongside tenancy management officer and support staff at each service. To identify any health and safety or safeguarding issues and work to resolve with the relevant teams. To liaise with our landlord partners when taking on new properties and ensuring that all paperwork is completed, health and safety standards are met before leases are signed by Heads of Service. (HOS) To ensure stock condition surveys and any new leased accommodation standards checks are completed in conjunction with service managers and all paperwork is uploaded to relevant accommodation folders. To ensure maintenance spreadsheets are audited on a weekly basis and any issues identified are followed through with the relevant team until signed off. To ensure any risk assessments associated with accommodation and or office spaces are reviewed in line with policies and procedures and any issues identified are resolved within time scales. To assist HOS with ensuring that we are complying with all quality assurance by auditing the service practices annually , relating to BQAF and SHIP standards. To work with the Head of Service to complete annual CHAS accreditation and work with HOS to ensure any other accreditations are carried out. To work with the Business Support Manager to organise and host quarterly Speakout forum meetings with Service Users in relation to Intensive housing management, accommodation standards and the organisations Speakout charter. To review IHM related policies and procedures as per the timetable for reviews. INTENSIVE HOUSING MANAGEMENT; To ensure that void properties are turned around and re let within agreed timescales as per key performance indicators for each service. To audit void spreadsheet on a fortnightly basis and discuss any issues with relevant service managers/team leaders. To comply with and ensure teams are working within the Organisation's Referrals & Allocations Policy and procedures in order to maximise occupancy levels and minimise voids. To promote key health and safety policies that protect and safeguard service users as part of our duty of care to vulnerable people. Ensure our Health and Safety Policy and procedures e.g. inspections and tests are carried out across our services in a robust and responsive way to ensure that we can promote a safe environment for our service users to live in. To oversee the buildings are safe and protected from direct or indirect harm. Liaising with relevant building owners or landlord representatives to ensure that our schemes are maintained to a high standard and do not pose any risk to our service users and/or wider community. To audit repairs spreadsheets on a fortnightly basis to ensure all repairs are carried out within timescales. To ensure all properties have an up-to-date annual fire risk assessment in place. To audit the fire reporting spreadsheet on a fortnightly basis to ensure all FRA's are up to date with a clear review date. Ensure staff and service users understand and abide by the fire evacuation procedures. To keep informed of any changes in legislation relating to fire. To work in conjunction with the Council and hostel service manager to ensure that an annual FRA is completed and all actions and remedial work is carried out within timescales. To audit the annual testing spreadsheets to ensure all properties are compliant with all risk assessments required within timescales. To work in conjunction with service managers to review disaster recovery strategies for dispersed accommodation and hostel service on an annual basis. Report any concerns you may have around serious health and safety issues to HOS in order that they can be dealt with as a priority. WHAT IS EXPECTED OF YOU IN THIS ROLE; 1. To have strong leadership skills - to be able to lead from the front. Deploying resources effectively and efficiently in order to meet business objectives and fulfil team performance targets. 2. Team Building - Raising morale and ensuring that everyone is doing their bit to pull as a team and ensure that quality services are being delivered in a fair and consistent manner. 3. Effective support - to be able to guide and support staff in delivering a high standard of intensive housing management services. 4. To apply effective problem solving skills and initiating a project management approach that identifies a problem, apply a solution, implement and monitor effectiveness. 5. To apply strong communication skills that clarifies work tasks and expectations of role/responsibility. 6. To be able to respond to crisis and emergency situations in a calm and responsive manner. 7. To promote health and safety and safeguarding at every level in terms of accommodation, staff, service users and the working environment. 8. To work collaboratively within the management team to ensure that management performance targets and business objectives across the organisation are fulfilled within clear timescales. YOU MUST - - Have previous experience working in the supported housing sector - A full UK driving license - Previous experience in property management - Knowledge of health and safety regulations and Safeguarding procedures - Have a CIH Level 4 or equivalent, or be willing to undertake the relevant training to achieve this.

Specialist Resolution Caseworker (Complaints) Location: Remote Salary : £42,000 per annum Vacancy Type: Permanent, Full time Closing Date: 26th June 2026 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need a Specialist Resolution Caseworker to take ownership of complex, high-risk complaints and drive them through to fair and effective resolution. This is a pivotal role within our Customer Resolution team. You ll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won t just resolve issues. You ll help restore trust, influence service improvements, and ensure we learn from complaints. What you ll be doing You ll take the lead on some of our most sensitive and complex cases, ensuring customers are supported and issues are resolved with care and professionalism. In this role, you will: Lead investigations into complex and high-risk complaints, including Stage 1, Stage 2 and Housing Ombudsman cases Take full ownership of cases, driving them through to timely and effective resolution Act as a single point of contact for customers who need additional support during the complaints process Work closely with internal teams, contractors and partners to gather evidence and agree appropriate actions Make informed decisions on service failure, resolution actions and compensation in line with policy Communicate clearly and professionally with customers, keeping them informed throughout Maintain accurate records and ensure compliance with the Complaint Handling Code and regulatory standards Analyse complaint trends and share insight to support service improvement Contribute to a culture of learning, accountability and continuous improvement We re looking for: Significant experience in complaints handling within social housing Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards Understanding of housing services, including repairs and tenancy-related issues Experience managing complex cases and working with multiple stakeholders to reach resolution Confidence to challenge, influence and lead conversations across teams and partners Excellent communication skills, with the ability to handle sensitive situations Strong attention to detail and the ability to manage a varied caseload A collaborative approach and commitment to equality, diversity and inclusion Confidence using IT systems, including case management tools Why join us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This is a role where your work will make a real difference - not just in resolving individual cases, but in shaping how we improve our services for the future. If you re motivated by fairness, accountability and delivering better outcomes for customers, we d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Location: Bournemouth Salary: Grade 7 - £50,474 per annum Contract: Fixed term for 12 months Hours: Full time - 35 hours per week Closing date: Sunday 28th June 2026 at 11.30 pm Are you an influential, analytical and ambitious individual with excellent leadership skills and a proven record of working in homelessness or social justice? Do you have experience of service delivery and project planning, budget setting and management, and stakeholder engagement? If so, consider moving to Shelter as our new Strategic Lead for Dorset and you could soon be making a real difference to people affected by the housing emergency. About the role You will be the local leader for Shelter s Community Services, leading the team in implementing Shelter s strategy locally, delivering the local response to the housing emergency and empowering the local community in Dorset to fight for home. You will take the lead on the delivery of services and contracts to provide consistently high levels of performance, planning and delivering service development strategies, including seeking business development opportunities that align with our strategic aims, both across Community Services and in partnership with the Lead Solicitor. Also, you will promote and direct systems change activity, so we better understand what is influencing people s experience of homelessness and bad housing and have effective plans to influence change. You will act as an ambassador for Shelter in the local area, representing the organisation through media, networks and local stakeholder engagement. Alongside this, you will plan and implement resourcing plans for your Hub, including staffing, volunteers and engaging people with lived experience and will manage the Hub Leadership team. Ensuring there are multiple and ongoing opportunities for people with lived experience of homelessness and bad housing to be part of Hub development, activities and learning is a key element of this role, as well as upholding and promoting a learning culture with the Hub. About you You will have a proven working knowledge of homelessness, housing and related issues affecting local communities. You have sound experience of managing and delivering contracts, partnerships and services along with experience of being involved in implementing and reviewing change management, whilst demonstrating excellent budgeting and financial reporting skills. The ability to proactively develop and maintain key relationships and having impressive analytical skills to use insight and evidence to present data, manage performance and to identify and implement systems change are vital to this role, as are impressive interpersonal and communication skills, both verbal and written. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Our team in Dorset has been providing housing advice and support services within the area for over 20 years. We have office bases in Bournemouth and Weymouth as well as working in community venues and partner organisation sites. We deliver a wide range of housing rights, legal services, community and support work and advocate for change to fix the broken housing system. About Shelter Home is a human right. It s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to apply Please submit a supporting statement with responses to the 'About You' points 1 -5, highlighted in bold and outlined in the job description, of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover The Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.

Interim Service Manager The Opportunity: We are seeking an experienced and collaborative Interim Service Manager for a three-month assignment based between Barrow and Kendal. In this critical senior role, you will take operational responsibility for our housing support service, providing effective leadership to a team of Support Workers. Your focus will be on ensuring statutory and regulatory compliance, managing performance metrics, and driving continuous service improvement to achieve the best outcomes for our vulnerable residents. Key Duties: Provide effective operational leadership and strategic direction to the housing support service and frontline teams in Kendal. Line manage, motivate, and develop staff, creating a culture of trust and ensuring up-to-date professional training across the service. Oversee and monitor service performance against key performance indicators (KPIs), using robust data analysis to track outcomes and implement improvement plans. Deliver effective and efficient customer-focused services in full accordance with statutory, legal, and regulatory housing requirements. Manage service budgets effectively, ensuring optimal resource allocation, forecasting expenditure, and driving value for money. Foster strong, collaborative partnerships with external agencies, local authorities, health professionals, and community stakeholders. Identify operational risks, ensure compliance with safeguarding policies, and maintain high quality-assurance standards across the service. Produce comprehensive performance reports and documentation for senior leadership and governance groups. Requirements: Experience: Proven track record of managing housing support, social care, or community-based services at a senior or managerial level. Knowledge: Deep understanding of statutory and regulatory requirements relevant to supported housing, tenancy management, and safeguarding. Leadership: Exceptional people management and leadership skills, with a demonstrable ability to motivate teams and implement service efficiency programmes. Skills: Strong financial management capabilities, budget oversight, and the ability to interpret and act upon complex performance data. Communication: Outstanding verbal and written communication skills, with a confident, respectful, and professional approach when dealing with difficult situations. Attributes: A proactive problem-solver who remains calm under pressure and is fully committed to equal opportunities and inclusive practices. Mobility: A valid UK driving licence and access to a vehicle for work-related travel across the local area. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.

Housing Team Manager - Permanent Vacancy - West Midlands - £42,504 Annual Salary Your new company This is an exciting opportunity to join a well-established and purpose-driven housing organisation committed to delivering high-quality neighbourhood services and improving the lives of its customers. With a strong focus on collaboration, respect, and continuous improvement, the organisation works closely with local partners to create safe, sustainable communities. Your new role As Localities Team Manager, you will lead and develop a team responsible for delivering responsive, customer-focused housing and neighbourhood services. Managing Neighbourhood Coordinators and Enforcement Case Coordinators, you will ensure the effective handling of tenancy management, safeguarding, and complex casework.You will play a key role in overseeing operational performance, supporting service delivery, and providing expert guidance on tenancy enforcement, anti-social behaviour, and safeguarding matters. Working closely with senior leadership, you will also contribute to service transformation, helping to implement new processes and drive continuous improvement.The role will involve: Leading, motivating, and developing a high-performing team. Managing complex and sensitive casework, including safeguarding concerns. Building strong partnerships with external agencies such as the police, social care, and health services. Representing the organisation at multi-agency meetings and deputising for senior management when required. Driving service improvements through data analysis, feedback, and process redesign. Ensuring consistent application of policies, procedures, and service standards. What you'll need to succeed To be successful in this role, you will bring strong experience within housing, neighbourhood management, or a related field, alongside proven leadership capability.You will also demonstrate: Sound knowledge of housing legislation, tenancy management, ASB, and safeguarding. Experience managing and developing staff, including performance management. Strong partnership working skills with statutory and voluntary agencies. Excellent communication, problem-solving, and decision-making abilities. The ability to manage complex workloads and competing priorities. A proactive, customer-focused mindset with a drive for continuous improvement. Confidence using housing management systems and performance data. A relevant housing qualification is desirable but not essential. What you'll get in return In return, you will receive a competitive package and the opportunity to make a meaningful impact within a forward-thinking organisation, including: £42,500 annual salary Generous annual leave entitlement Employer pension contributions + additional benefits Hybrid working arrangements Strong focus on professional development and career progression The chance to lead a motivated team and shape service delivery What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Your new company Are you a proven leader within the legal sector with experience of supervising teams in a management or leadership capacity? If so, I want to hear from you. My client, a leading legal practice based in the heart of Liverpool's business quarter, is seeking a professional Operations Manager to join their team on a permanent basis. My client is an ambitious, forward-thinking firm that leverages technology to ethically and efficiently offer Finance, Adjudication, Insurance and Representation services to UK customers. Based in contemporary offices with excellent transport links in and out of the city, this is an opportunity not to be missed. Your new role The position is offered full time Monday to Friday with standard office hours. A hybrid model is in place to work from home once day per week after a 6-month probation period. I am seeking an Operations Manager to design and supervise the legal standards of care that my client offers their clients and to ensure that they operate within regulatory best practices. The firm is currently focused on housing disrepair and tenancy deposit claims but is quickly growing into other service areas. Some of your duties will include but not limited to Lead and optimise the organisational processes Responsible for overseeing daily operations, implementing strategic initiatives, and ensuring the organisation's goals are achieved efficiently. Lead and supervise multiple teams across various departments to ensure seamless workflow and high performance. Develop, implement, and monitor operational strategies aligned with organisational objectives. Oversee resource management, staffing, and procurement, to optimise operational efficiency. Establish and maintain quality standards, ensuring compliance with industry regulations and internal policies. Analyse operational data to identify areas for improvement and implement effective solutions. Foster a positive organisational culture centred on teamwork, accountability, and continuous improvement. Collaborate with executive management to develop long-term plans and operational policies. Manage relationships with external vendors, partners, and stakeholders to support organisational objectives What you'll need to succeed Proven legal experience in supervising teams within a management or leadership capacity. Strong management skills with the ability to oversee multiple projects simultaneously. Demonstrated leadership qualities with a track record of motivating teams towards achieving strategic goals. Excellent organisational skills with the ability to analyse complex information and make informed decisions. Strong communication skills, both written and verbal. This role is ideal for a proactive leader eager to contribute to organisational excellence through strategic oversight and effective team management. What you'll get in return Competitive salary at between 50,000 to 55,000 per annum Great city centre location Contemporary offices Hybrid model after probation Selection of benefits Supportive and dynamic team Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

At MSV Housing, we re passionate about creating safe, high-quality homes and thriving communities and our Neighbourhood Team Leaders play a vital role in making that vision a reality. We re looking for a knowledgeable and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture People, Property, and Place and using that insight to make a real difference in our communities. Reporting to the Regional Neighbourhood Manager, the role sits within our Zone 1 area which includes: Moss Side, Rusholme, Levenshulme, Hulme, Harpurhey, Whalley Range, Openshaw, Didsbury, Withington, Fallowfield, Longsight, Wythenshawe, Trafford, Stretford and Chorlton. You ll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV s policies and values. You ll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live. We re especially keen to hear from candidates who are passionate about advocating for people and communities, have a strong knowledge of income and who bring a proactive, collaborative approach. What do our Neighbourhood Team Leaders do? Our Neighbourhood Team Leaders play a pivotal role in shaping vibrant, inclusive communities. Here s how: Maximise Rental Income Take the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice. Your work will help safeguard MSV s financial sustainability and exceed income targets. Champion Customer and Community Needs Proactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference. Lead and Inspire Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing. Shape Strategy and Drive Improvement Contribute to the ongoing development and enhancement of MSV s Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team. Ensure Regulatory Compliance Operate within the Regulator of Social Housing s Consumer Standards, ensuring our services meet the highest levels of quality and accountability. Build Strong Partnerships Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods. What we re looking for: We re seeking a confident and capable leader who brings both experience and enthusiasm to the role. The ideal candidate will demonstrate: A sound knowledge of how income recovery and rent arrears enforcement action works, including experience of attending court, maximising rental income and reducing arrears. A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management. Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services. A track record of coaching and developing team members, helping them build their skills and meet performance standards. Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment. A customer-first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities. Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners. We offer a range of great benefits including: Essential car user allowance to support you with car running costs. Flexibility on where you work with home working kit provided at least 2 days per week are required in our offices. 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions. Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay. Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives. Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career. Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Jennifer Robertson, Regional Neighbourhood Manager on (phone number removed). Interviews are scheduled to take place however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Location: Bournemouth Salary: Grade 7 - £50,474 per annum Contract: Fixed term for 12 months Hours: Full time - 35 hours per week Closing date: Sunday 28th June 2026 at 11.30 pm Are you an influential, analytical and ambitious individual with excellent leadership skills and a proven record of working in homelessness or social justice? Do you have experience of service delivery and project planning, budget setting and management, and stakeholder engagement? If so, consider moving to Shelter as our new Strategic Lead for Dorset and you could soon be making a real difference to people affected by the housing emergency. About the role You will be the local leader for Shelter's Community Services, leading the team in implementing Shelter's strategy locally, delivering the local response to the housing emergency and empowering the local community in Dorset to fight for home. You will take the lead on the delivery of services and contracts to provide consistently high levels of performance, planning and delivering service development strategies, including seeking business development opportunities that align with our strategic aims, both across Community Services and in partnership with the Lead Solicitor. Also, you will promote and direct systems change activity, so we better understand what is influencing people's experience of homelessness and bad housing and have effective plans to influence change. You will act as an ambassador for Shelter in the local area, representing the organisation through media, networks and local stakeholder engagement. Alongside this, you will plan and implement resourcing plans for your Hub, including staffing, volunteers and engaging people with lived experience and will manage the Hub Leadership team. Ensuring there are multiple and ongoing opportunities for people with lived experience of homelessness and bad housing to be part of Hub development, activities and learning is a key element of this role, as well as upholding and promoting a learning culture with the Hub. About you You will have a proven working knowledge of homelessness, housing and related issues affecting local communities. You have sound experience of managing and delivering contracts, partnerships and services along with experience of being involved in implementing and reviewing change management, whilst demonstrating excellent budgeting and financial reporting skills. The ability to proactively develop and maintain key relationships and having impressive analytical skills to use insight and evidence to present data, manage performance and to identify and implement systems change are vital to this role, as are impressive interpersonal and communication skills, both verbal and written. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Our team in Dorset has been providing housing advice and support services within the area for over 20 years. We have office bases in Bournemouth and Weymouth as well as working in community venues and partner organisation sites. We deliver a wide range of housing rights, legal services, community and support work and advocate for change to fix the broken housing system. About Shelter Home is a human right. It's our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to apply Please submit a supporting statement with responses to the 'About You' points 1 -5, highlighted in bold and outlined in the job description, of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: We prioritise diversity and have an inclusive and open mindset Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Your new company We are now recruiting for an experienced Housing Manager to join the team at a well-known housing association, covering the Glasgow area. This is aTemporary position, for a minimum term of 3 months. We are offering a competitive daily rate of £221 per day, and this is a full-time position, working 35 hours a week. Your new role As Housing Manager, you will be responsible for overseeing the day-to-day management of our housing stock, ensuring tenants receive outstanding service and support. You'll lead a team of housing officers, manage tenancy issues, and work collaboratively with internal departments and external partners to maintain high standards of housing provision. Lead and support a team of housing officers to deliver responsive and tenant-focused services. Manage tenancy agreements, allocations, rent arrears, and anti-social behaviour cases. Ensure compliance with housing legislation, regulatory standards, and internal policies. Develop and maintain strong relationships with tenants, community groups, and stakeholders. Monitor performance indicators and contribute to service improvement initiatives. Support the delivery of community engagement and tenant participation programmes. What you'll need to succeed Experienced in housing management, ideally within a social housing or local authority setting. Knowledgeable about housing legislation, tenancy law, and regulatory frameworks. A confident leader with excellent communication and problem-solving skills. Passionate about delivering high-quality services and making a positive impact in communities. Proficient in using housing management systems and Microsoft Office. What you'll get in return £221 per day (PAYE) On-site parking Contract 17th November - 27th February What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Summary What's it all about As a Rents Data Assurance Analyst, you will play a critical hands-on role in ensuring the integrity of rents-related financial data. This includes reconciling transactions between NEC (housing management system) and D365 (financial ledger system), validating the accuracy of arrears, bad debt provisioning and related balance sheet entries. You will work closely with Finance and Housing Systems teams to investigate discrepancies, resolve historic mismatches and support accurate financial reporting. How you'll make a difference You will strengthen confidence in financial reporting by ensuring that rents, arrears and related transactions are accurately reflected in the general ledger . Your work will directly support audit readiness and the successful transition to D365, helping to clear legacy issues and establish robust reconciliation practices How you'll do it Reconcile rents, arrears, bad debt provisioning, and related creditor/debtor balances primarily in D365. Investigate and resolve discrepancies between NEC and the general ledger, including historic mismatches .Validate the accuracy of P&L and balance sheet entries related to housing income. Collaborate with Finance and Housing Systems teams to understand data flows and root causes of variances. Produce clear documentation and reporting on reconciliation outcomes and risks. Support the Finance team in ensuring data integrity post-D365 go-live. Maintain accurate data, managing large complex data sets on excel and in-house systems We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . We support flexible working arrangements that foster collaboration , combined with the power of in-person interactions . Our optimal balance of three days a week in the office or with customers ensures we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes . Some roles lend themselves to flexible options more than others and we are open to discussing agile working opportunities during the hiring process. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic , and talented individuals who can add value to our thriving organisation . You love clarity of the regulatory landscape and want to achieve gold standards in good practice. You want to shape the future of our organisation and to ensure the safety of residents and colleagues through excellent compliance with regulations and legislation. You're a natural leader with the ability to build excellent relationships across the organisation and with external partners . Essential CCAB-qualified or part-qualified accountant (or equivalent experience) with strong technical accounting knowledge. Proven experience in financial reconciliations and data assurance within complex organisations. Strong Excel skills; experience with D365 essential, NEC familiarity desirable. Ability to analyse large data sets, identify anomalies, and propose practical solutions. Excellent communication skills to work collaboratively with Finance and Housing teams. Strong attention to detail and ability to work independently to tight deadlines. Uphold ethical principles including integrity, objectivity, professional competence, confidentiality, and professional behaviour What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to interview. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. PandoLogic.