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workplace experience manager
Deerfoot Recruitment Solutions Limited
Second Line IT Support Engineer (Onsite Desktop Support)
Deerfoot Recruitment Solutions Limited Barrow-in-furness, Cumbria
Job Title: 2nd Line Desktop Onsite Engineer Location: Barrow-in-Furness (Full-time onsite, 5 days per week) Salary: 36,000 + Generous Benefits Package Deerfoot Recruitment is delighted to be supporting a leading global IT services provider in the search for two 2nd Line Desktop Onsite Engineers to join their End User Experience team in Barrow-in-Furness. This is an excellent opportunity for experienced desktop support professionals to work within a fast-paced, enterprise environment, supporting high-profile clients and contributing to the delivery of high-quality IT services. The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end-user experience while supporting both business-as-usual activities and project work. Key Responsibilities: Completing assigned tasks within agreed timeframes Supporting internal and external project managers with project-related activities Undertaking NSR tasks to agreed deadlines Delivering exceptional customer service and user support Key Skills & Experience: Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings Experience with Microsoft Office and Exchange environments (including Outlook and email configuration) SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting) Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous Candidates must hold a valid driving licence and be eligible for Security Clearance (SC). Due to clearance requirements, applicants must be UK nationals or eligible to obtain SC clearance. This role offers the opportunity to join a collaborative and inclusive working environment, with strong prospects for career development and progression. To apply or learn more, please contact Deerfoot Recruitment. 2nd Line Support Engineer / Desktop Support Engineer (Level 2) / IT Support Engineer (2nd Line) / Onsite IT Support Engineer / End User Support Engineer / EUC (End User Computing) Engineer / Workplace Support Engineer / IT Field Engineer / Technical Support Engineer (Level 2) / Desktop Services Engineer / IT Service Desk Engineer (2nd Line) / Infrastructure Support Engineer (Desktop-focused) / Client Support Engineer / End User Experience (EUE) Engineer / Desktop & Deployment Engineer / IT Operations Support Engineer Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2026
Full time
Job Title: 2nd Line Desktop Onsite Engineer Location: Barrow-in-Furness (Full-time onsite, 5 days per week) Salary: 36,000 + Generous Benefits Package Deerfoot Recruitment is delighted to be supporting a leading global IT services provider in the search for two 2nd Line Desktop Onsite Engineers to join their End User Experience team in Barrow-in-Furness. This is an excellent opportunity for experienced desktop support professionals to work within a fast-paced, enterprise environment, supporting high-profile clients and contributing to the delivery of high-quality IT services. The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end-user experience while supporting both business-as-usual activities and project work. Key Responsibilities: Completing assigned tasks within agreed timeframes Supporting internal and external project managers with project-related activities Undertaking NSR tasks to agreed deadlines Delivering exceptional customer service and user support Key Skills & Experience: Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings Experience with Microsoft Office and Exchange environments (including Outlook and email configuration) SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting) Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous Candidates must hold a valid driving licence and be eligible for Security Clearance (SC). Due to clearance requirements, applicants must be UK nationals or eligible to obtain SC clearance. This role offers the opportunity to join a collaborative and inclusive working environment, with strong prospects for career development and progression. To apply or learn more, please contact Deerfoot Recruitment. 2nd Line Support Engineer / Desktop Support Engineer (Level 2) / IT Support Engineer (2nd Line) / Onsite IT Support Engineer / End User Support Engineer / EUC (End User Computing) Engineer / Workplace Support Engineer / IT Field Engineer / Technical Support Engineer (Level 2) / Desktop Services Engineer / IT Service Desk Engineer (2nd Line) / Infrastructure Support Engineer (Desktop-focused) / Client Support Engineer / End User Experience (EUE) Engineer / Desktop & Deployment Engineer / IT Operations Support Engineer Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Hays
Credit Controller
Hays
Credit Controller - Client Accounts & Collections (Leading Property Organisation in the heart of London) Your new company You'll be joining a leading UK specialist in commercial property and asset management, overseeing more than £30bn+ of property under management for UK and international Fund Managers, REITs and other property owners.The organisation believes property management can be a force for good, creating buildings that work not only for profit, but for people and the planet. Its evolving framework for modern property management provides clients and occupiers with a fully integrated, holistic approach that reflects the changing real estate landscape. The business is proud to be a B Corp, with values embedded in everything it does. It is committed to building an inclusive, welcoming workplace where people from all backgrounds can see themselves succeeding. With consistent year-on-year growth, the organisation actively promotes internal development and encourages learning, connection and community impact through study days, charity initiatives and team events. Your new role As a Credit Controller, you will join the Credit Control team and report into the Senior Credit Controller. Your primary focus will be the effective management and timely collection of occupier charges for an allocated client portfolio, while delivering a high level of service to internal and external stakeholders. Your responsibilities will include: Collecting outstanding rent and service charge balances in line with client and internal targets Working closely with Client Leads to support agreed arrears strategies, including enforcement and litigation where required Communicating professionally with occupiers to resolve disputes and manage challenging situations while maintaining strong relationships Monitoring arrears, payment plans and compliance to support CRAR or litigation actions where necessary Preparing and presenting reports such as Aged Debt and collection performance for clients and internal teams Liaising with the cashiering team to identify income and resolve unallocated cash items Maintaining accurate records within property management systems Ensuring compliance with internal policies, RICS, ISO standards and statutory timelines What you'll need to succeed A minimum of 2 years' experience in a similar credit control role Proven experience collecting outstanding debt, ideally within a property or client-focused environment Strong interpersonal skills with the ability to engage effectively at all levels Excellent written and verbal communication skills, including report writing A proactive, organised approach with strong attention to detail and the ability to prioritise workloads What you'll get in return £30,000 - £40,000 per annum, depending on experience Working hours of 9:00am - 5:30pm Monday to Thursday and 9:00am - 5:00pm on Fridays A role within a purpose-driven, values-led organisation Strong opportunities for learning, development and internal progression Study days, charity involvement and community-focused initiatives A supportive, inclusive culture that values people as much as performance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 15, 2026
Full time
Credit Controller - Client Accounts & Collections (Leading Property Organisation in the heart of London) Your new company You'll be joining a leading UK specialist in commercial property and asset management, overseeing more than £30bn+ of property under management for UK and international Fund Managers, REITs and other property owners.The organisation believes property management can be a force for good, creating buildings that work not only for profit, but for people and the planet. Its evolving framework for modern property management provides clients and occupiers with a fully integrated, holistic approach that reflects the changing real estate landscape. The business is proud to be a B Corp, with values embedded in everything it does. It is committed to building an inclusive, welcoming workplace where people from all backgrounds can see themselves succeeding. With consistent year-on-year growth, the organisation actively promotes internal development and encourages learning, connection and community impact through study days, charity initiatives and team events. Your new role As a Credit Controller, you will join the Credit Control team and report into the Senior Credit Controller. Your primary focus will be the effective management and timely collection of occupier charges for an allocated client portfolio, while delivering a high level of service to internal and external stakeholders. Your responsibilities will include: Collecting outstanding rent and service charge balances in line with client and internal targets Working closely with Client Leads to support agreed arrears strategies, including enforcement and litigation where required Communicating professionally with occupiers to resolve disputes and manage challenging situations while maintaining strong relationships Monitoring arrears, payment plans and compliance to support CRAR or litigation actions where necessary Preparing and presenting reports such as Aged Debt and collection performance for clients and internal teams Liaising with the cashiering team to identify income and resolve unallocated cash items Maintaining accurate records within property management systems Ensuring compliance with internal policies, RICS, ISO standards and statutory timelines What you'll need to succeed A minimum of 2 years' experience in a similar credit control role Proven experience collecting outstanding debt, ideally within a property or client-focused environment Strong interpersonal skills with the ability to engage effectively at all levels Excellent written and verbal communication skills, including report writing A proactive, organised approach with strong attention to detail and the ability to prioritise workloads What you'll get in return £30,000 - £40,000 per annum, depending on experience Working hours of 9:00am - 5:30pm Monday to Thursday and 9:00am - 5:00pm on Fridays A role within a purpose-driven, values-led organisation Strong opportunities for learning, development and internal progression Study days, charity involvement and community-focused initiatives A supportive, inclusive culture that values people as much as performance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Eileen Richards Recruitment
Events Administrator
Eileen Richards Recruitment Leicester, Leicestershire
Events Administrator Leicester City Centre / Hybrid C £32,500 p.a. DOE Do you thrive in fast-paced environments where organisation and attention to detail are critical to success? Would you love to play a key role behind the delivery of high-profile national and international events? Are you looking for a varied opportunity where no two projects, clients or days are ever the same? The Company: ER Recruitment are excited to be working with our client, a dynamic and growing events and brand management agency delivering end-to-end solutions across events, production, PR and brand experiences. The business is now expanding its operational capability with a brand new Events Administrator role to support continued growth. Role & Responsibilities of the Events Administrator: Provide direct administrative and logistical support to 3 Project Managers across multiple live events Support venue sourcing, supplier coordination, catering research and logistics planning Manage attendee registration processes using systems such as Cvent, Eventbrite or internal CRM tools Maintain accurate event documentation including delegate packs, travel arrangements, name badges and event collateral Support budget tracking and financial administration, updating spreadsheets and highlighting variances Assist with coordination of site visits, transport and accommodation arrangements Collate and manage RAMS and compliance documentation from third-party suppliers Provide on-site and virtual event support as required (3 5 times per year) Maintain accurate databases of suppliers and event assets for future projects About You as the Events Administrator: Previous events administration experience Exceptionally organised with the ability to manage multiple deadlines and conflicting priorities Highly detail-focused with strong accuracy across logistics, documentation and scheduling Confident managing supplier and stakeholder relationships professionally Experience supporting budgets, purchase orders or financial tracking would be advantageous Strong digital skills including Google Sheets, CRM or ticketing platforms Adaptable, resilient and comfortable working within a fast-moving and evolving industry Able to bring a proactive, creative and solutions-focused approach to projects Willingness to occasionally travel within the UK or internationally in support of events Additional Benefits: 27 days holiday (rising to 30) plus bank holidays Workplace pension (auto-enrolment) Weekly wellbeing and PT sessions during work time Flexible working hours (8:30 5:00 or 9:00 5:30) Hybrid working 1 day WFH (Wednesday) Exposure to national and international events Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
May 15, 2026
Full time
Events Administrator Leicester City Centre / Hybrid C £32,500 p.a. DOE Do you thrive in fast-paced environments where organisation and attention to detail are critical to success? Would you love to play a key role behind the delivery of high-profile national and international events? Are you looking for a varied opportunity where no two projects, clients or days are ever the same? The Company: ER Recruitment are excited to be working with our client, a dynamic and growing events and brand management agency delivering end-to-end solutions across events, production, PR and brand experiences. The business is now expanding its operational capability with a brand new Events Administrator role to support continued growth. Role & Responsibilities of the Events Administrator: Provide direct administrative and logistical support to 3 Project Managers across multiple live events Support venue sourcing, supplier coordination, catering research and logistics planning Manage attendee registration processes using systems such as Cvent, Eventbrite or internal CRM tools Maintain accurate event documentation including delegate packs, travel arrangements, name badges and event collateral Support budget tracking and financial administration, updating spreadsheets and highlighting variances Assist with coordination of site visits, transport and accommodation arrangements Collate and manage RAMS and compliance documentation from third-party suppliers Provide on-site and virtual event support as required (3 5 times per year) Maintain accurate databases of suppliers and event assets for future projects About You as the Events Administrator: Previous events administration experience Exceptionally organised with the ability to manage multiple deadlines and conflicting priorities Highly detail-focused with strong accuracy across logistics, documentation and scheduling Confident managing supplier and stakeholder relationships professionally Experience supporting budgets, purchase orders or financial tracking would be advantageous Strong digital skills including Google Sheets, CRM or ticketing platforms Adaptable, resilient and comfortable working within a fast-moving and evolving industry Able to bring a proactive, creative and solutions-focused approach to projects Willingness to occasionally travel within the UK or internationally in support of events Additional Benefits: 27 days holiday (rising to 30) plus bank holidays Workplace pension (auto-enrolment) Weekly wellbeing and PT sessions during work time Flexible working hours (8:30 5:00 or 9:00 5:30) Hybrid working 1 day WFH (Wednesday) Exposure to national and international events Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Hays
Tax Compliance Accountant
Hays Edinburgh, Midlothian
Job Title: Tax Accountant Job Your new company You'll be joining a large, forward-looking organisation with a strong UK presence and a reputation for investing in its people. Known for its collaborative culture and commitment to continuous improvement, this is an environment where you'll work alongside skilled professionals across a range of business functions. You'll be part of a well-established tax team that plays a central role in supporting the organisation's financial integrity and long-term strategy. The business offers a supportive and inclusive culture, with excellent opportunities for professional development and exposure to senior stakeholders. Your new role As a Tax Compliance Accountant, you will support the Senior Tax Manager with the full spectrum of corporate tax compliance activities for the UK legal entities. Your responsibilities will include collecting and analysing financial data from internal systems, preparing corporate tax returns for UK operations and overseas branches, and contributing to statutory reporting. You'll work closely with finance, commercial teams, and external advisors, ensuring accurate and timely tax submissions, robust governance, and strong technical standards. You'll also support areas such as R&D claims, tax provisioning, transfer pricing documentation, forecasting, audit preparation, and compliance with wider reporting requirements. This is a varied and hands-on role that will give you visibility across multiple business divisions and the opportunity to contribute to continuous improvement within the tax function. What you'll need to succeed You'll bring experience in UK corporate tax compliance, either fully qualified, part-qualified, or with relevant equivalent expertise. Strong attention to detail, analytical capability, and excellent communication skills will help you work confidently with stakeholders at all levels. You will be comfortable working with financial data systems, proficient across standard MS Office tools, and able to manage competing deadlines in a fast-paced environment. A proactive, flexible, and collaborative mindset is essential, and support is available if you are working towards a professional tax or accounting qualification. What you'll get in return You'll join an organisation that places real value on employee wellbeing, development, and work-life balance. You can expect a comprehensive benefits package that includes generous leave, an excellent pension offering, flexibility around working patterns, and a wide range of wellbeing and lifestyle benefits. You'll have access to extensive learning opportunities through internal and external training platforms, with strong support for career progression. Additional benefits include performance-related incentives, financial wellbeing resources, and access to a suite of employee networks that promote an inclusive, supportive workplace culture. This is an excellent opportunity to make a meaningful impact within a large, complex organisation while continuing to grow your technical expertise and professional capability. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 15, 2026
Full time
Job Title: Tax Accountant Job Your new company You'll be joining a large, forward-looking organisation with a strong UK presence and a reputation for investing in its people. Known for its collaborative culture and commitment to continuous improvement, this is an environment where you'll work alongside skilled professionals across a range of business functions. You'll be part of a well-established tax team that plays a central role in supporting the organisation's financial integrity and long-term strategy. The business offers a supportive and inclusive culture, with excellent opportunities for professional development and exposure to senior stakeholders. Your new role As a Tax Compliance Accountant, you will support the Senior Tax Manager with the full spectrum of corporate tax compliance activities for the UK legal entities. Your responsibilities will include collecting and analysing financial data from internal systems, preparing corporate tax returns for UK operations and overseas branches, and contributing to statutory reporting. You'll work closely with finance, commercial teams, and external advisors, ensuring accurate and timely tax submissions, robust governance, and strong technical standards. You'll also support areas such as R&D claims, tax provisioning, transfer pricing documentation, forecasting, audit preparation, and compliance with wider reporting requirements. This is a varied and hands-on role that will give you visibility across multiple business divisions and the opportunity to contribute to continuous improvement within the tax function. What you'll need to succeed You'll bring experience in UK corporate tax compliance, either fully qualified, part-qualified, or with relevant equivalent expertise. Strong attention to detail, analytical capability, and excellent communication skills will help you work confidently with stakeholders at all levels. You will be comfortable working with financial data systems, proficient across standard MS Office tools, and able to manage competing deadlines in a fast-paced environment. A proactive, flexible, and collaborative mindset is essential, and support is available if you are working towards a professional tax or accounting qualification. What you'll get in return You'll join an organisation that places real value on employee wellbeing, development, and work-life balance. You can expect a comprehensive benefits package that includes generous leave, an excellent pension offering, flexibility around working patterns, and a wide range of wellbeing and lifestyle benefits. You'll have access to extensive learning opportunities through internal and external training platforms, with strong support for career progression. Additional benefits include performance-related incentives, financial wellbeing resources, and access to a suite of employee networks that promote an inclusive, supportive workplace culture. This is an excellent opportunity to make a meaningful impact within a large, complex organisation while continuing to grow your technical expertise and professional capability. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Office Angels
Temporary Talent Acquisition Advisor
Office Angels
Are you passionate about beauty and looking to make a difference in a vibrant retail head office environment? If so, we have an exciting opportunity for you! Our client, a leading beauty retailer known for curating over 100 innovative brands, is seeking a proactive and people-focused Talent Acquisition Advisor to join their dynamic team in West End Role Overview: As a Talent Acquisition Advisor, you'll manage the full hiring life cycle for retail positions, ensuring every candidate has a positive experience and feels valued. Job: Temporary Talent Acquisition Advisor - 360 recruitment Location: West End Start Date: ASAP - this week Duration: Around 1 month Work Pattern: Hybrid - 3 days WFH and 2 days office based Rate: 17.00 - 20.00 per hour plus holiday pay You will report to the Senior Talent Acquisition Manager and play a pivotal role in attracting top talent to our client's retail stores. Key Responsibilities: Lead Recruitment: Manage end-to-end recruitment for retail roles, providing expert guidance to hiring managers and ensuring a seamless experience for candidates. Source Top Talent: Utilize a mix of channels including direct attraction, job boards, and social media to find high-quality candidates. Travel to stores and recruitment events may be required. Champion EDI: Promote Equality, Diversity & Inclusion by embedding inclusive practices in the recruitment process and advising hiring managers on best practices. Build Relationships: Foster strong stakeholder relationships, offering regular updates and market insights to ensure timely hiring decisions. Enhance Employer Brand: Represent our client as an employer of choice, supporting campaigns and events that highlight the company culture and values. Innovate Sourcing Strategies: Explore new tools and trends to engage both active and passive talent, ensuring a fresh approach to recruitment. Contribute to Talent Initiatives: Support wider talent projects to continuously improve recruitment strategies and processes. Ideal Attributes: Proven experience in end-to-end recruitment within a high-volume, fast-paced retail environment. Strong understanding of inclusive hiring practices and relevant employment legislation. Excellent stakeholder management skills with the ability to influence and coach hiring managers. Proficiency in various sourcing methods, including social media and networking. Familiarity with Applicant Tracking Systems (ATS) and recruitment technology tools. A proactive attitude that thrives in a high-demand environment, coupled with exceptional organizational skills. Ready to Make an Impact? If you're excited about bringing your talent acquisition expertise to a leading beauty retailer and making a difference, we want to hear from you! Please apply today. Please send your CV and cover letter to (url removed) Note: Only successful candidates will be contacted. All applicants must have the right to live and work in the UK. Our client is an equal opportunities employer committed to fostering diversity and inclusion. To learn more about our client's culture, benefits, and commitment to diversity, visit their website. Join us in creating an extraordinary beauty experience! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 15, 2026
Seasonal
Are you passionate about beauty and looking to make a difference in a vibrant retail head office environment? If so, we have an exciting opportunity for you! Our client, a leading beauty retailer known for curating over 100 innovative brands, is seeking a proactive and people-focused Talent Acquisition Advisor to join their dynamic team in West End Role Overview: As a Talent Acquisition Advisor, you'll manage the full hiring life cycle for retail positions, ensuring every candidate has a positive experience and feels valued. Job: Temporary Talent Acquisition Advisor - 360 recruitment Location: West End Start Date: ASAP - this week Duration: Around 1 month Work Pattern: Hybrid - 3 days WFH and 2 days office based Rate: 17.00 - 20.00 per hour plus holiday pay You will report to the Senior Talent Acquisition Manager and play a pivotal role in attracting top talent to our client's retail stores. Key Responsibilities: Lead Recruitment: Manage end-to-end recruitment for retail roles, providing expert guidance to hiring managers and ensuring a seamless experience for candidates. Source Top Talent: Utilize a mix of channels including direct attraction, job boards, and social media to find high-quality candidates. Travel to stores and recruitment events may be required. Champion EDI: Promote Equality, Diversity & Inclusion by embedding inclusive practices in the recruitment process and advising hiring managers on best practices. Build Relationships: Foster strong stakeholder relationships, offering regular updates and market insights to ensure timely hiring decisions. Enhance Employer Brand: Represent our client as an employer of choice, supporting campaigns and events that highlight the company culture and values. Innovate Sourcing Strategies: Explore new tools and trends to engage both active and passive talent, ensuring a fresh approach to recruitment. Contribute to Talent Initiatives: Support wider talent projects to continuously improve recruitment strategies and processes. Ideal Attributes: Proven experience in end-to-end recruitment within a high-volume, fast-paced retail environment. Strong understanding of inclusive hiring practices and relevant employment legislation. Excellent stakeholder management skills with the ability to influence and coach hiring managers. Proficiency in various sourcing methods, including social media and networking. Familiarity with Applicant Tracking Systems (ATS) and recruitment technology tools. A proactive attitude that thrives in a high-demand environment, coupled with exceptional organizational skills. Ready to Make an Impact? If you're excited about bringing your talent acquisition expertise to a leading beauty retailer and making a difference, we want to hear from you! Please apply today. Please send your CV and cover letter to (url removed) Note: Only successful candidates will be contacted. All applicants must have the right to live and work in the UK. Our client is an equal opportunities employer committed to fostering diversity and inclusion. To learn more about our client's culture, benefits, and commitment to diversity, visit their website. Join us in creating an extraordinary beauty experience! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Pontoon
Customer Journey Manager
Pontoon City, Edinburgh
Job title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : 475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 15, 2026
Contractor
Job title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : 475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Office Angels
Contact Centre Manager
Office Angels City, Birmingham
Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 15, 2026
Full time
Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
CBRE Local UK
Contract Support
CBRE Local UK Newcastle Upon Tyne, Tyne And Wear
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Newcastle. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
May 15, 2026
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Newcastle. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
Office Angels
EA & Office Manager
Office Angels
Executive Assistant & Office Manager Location: London Bridge Hours: 9:00 - 5:30 Office Based, with 1 day working from home after probation Salary: 50k Famous and well-regarded landmark in the heart of London Bridge is looking to recruit an experienced and dedicated EA & Office Manager to join their team. Working for an exciting and bustling business you will be responsible for supporting the Senior Leadership Team with a variety of EA related duties. About the Role : Reporting directly to the Head of People, the Executive Assistant & Office Manager provides high-level assistance, administrative and organisational support for the Senior Leadership team. Managing diaries and travel where required, correspondence, and confidential information and ensuring the smooth operation of the SLT's daily activities while maintaining strict confidentiality. Key Responsibilities : Support the Senior Leader Team with diary management: scheduling meetings and events with internal and external stakeholders Organise appropriate facilities and catering/refreshments Organise and schedule meetings, ensuring agendas are issued in a timely manner and actions/key decisions are accurately recorded Organisational support for staff events, conferences and other key events as required Drafting and issuing correspondence, management of legal documentation for signature Keeping an inventory of office supplies and ordering new materials as required Support the Director of Finance with managing the IT Service Provider and other technical services (printers etc) Manage the meeting rooms ensuring appropriate set-up for internal and external meetings Ensure the office space are kept clean and tidy, working in collaboration with the Facilities Manager to manage agency cleaning contractors Monitor and report on the overall use of the admin budget Organising staff gifts, cards and any social gatherings for birthday's and/or special occasions What You Bring : Previous EA experience supporting Senior management Interpersonal skills: Confident in liaising with stakeholders at all levels Communication skills: Strong verbal and written communication with a keen eye for detail Problem-Solving: Ability to anticipate challenges and resolve issues independently Professionalism: A high level of discretion and a commitment to maintaining confidentiality Tech Savvy: Proficient in Microsoft Word, PowerPoint, and Excel Why Join Us? Work in a vibrant office location with easy access to transportation Be part of an enthusiastic and ambitious team that values your contribution Generous company benefits Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 15, 2026
Full time
Executive Assistant & Office Manager Location: London Bridge Hours: 9:00 - 5:30 Office Based, with 1 day working from home after probation Salary: 50k Famous and well-regarded landmark in the heart of London Bridge is looking to recruit an experienced and dedicated EA & Office Manager to join their team. Working for an exciting and bustling business you will be responsible for supporting the Senior Leadership Team with a variety of EA related duties. About the Role : Reporting directly to the Head of People, the Executive Assistant & Office Manager provides high-level assistance, administrative and organisational support for the Senior Leadership team. Managing diaries and travel where required, correspondence, and confidential information and ensuring the smooth operation of the SLT's daily activities while maintaining strict confidentiality. Key Responsibilities : Support the Senior Leader Team with diary management: scheduling meetings and events with internal and external stakeholders Organise appropriate facilities and catering/refreshments Organise and schedule meetings, ensuring agendas are issued in a timely manner and actions/key decisions are accurately recorded Organisational support for staff events, conferences and other key events as required Drafting and issuing correspondence, management of legal documentation for signature Keeping an inventory of office supplies and ordering new materials as required Support the Director of Finance with managing the IT Service Provider and other technical services (printers etc) Manage the meeting rooms ensuring appropriate set-up for internal and external meetings Ensure the office space are kept clean and tidy, working in collaboration with the Facilities Manager to manage agency cleaning contractors Monitor and report on the overall use of the admin budget Organising staff gifts, cards and any social gatherings for birthday's and/or special occasions What You Bring : Previous EA experience supporting Senior management Interpersonal skills: Confident in liaising with stakeholders at all levels Communication skills: Strong verbal and written communication with a keen eye for detail Problem-Solving: Ability to anticipate challenges and resolve issues independently Professionalism: A high level of discretion and a commitment to maintaining confidentiality Tech Savvy: Proficient in Microsoft Word, PowerPoint, and Excel Why Join Us? Work in a vibrant office location with easy access to transportation Be part of an enthusiastic and ambitious team that values your contribution Generous company benefits Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
CBRE Local UK
Contract Support
CBRE Local UK City, Birmingham
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Birmingham. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
May 15, 2026
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Birmingham. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
Pontoon
Business Analyst
Pontoon City, Edinburgh
Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : 475.00 (Umbrella) Rate: 475 per day (Umbrella) or a PAYE salary of 63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 15, 2026
Contractor
Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : 475.00 (Umbrella) Rate: 475 per day (Umbrella) or a PAYE salary of 63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
CBRE Local UK
Contract Support
CBRE Local UK
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Cambridge. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
May 15, 2026
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Cambridge. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
Veolia
Industrial Services Supervisor
Veolia Wirral, Merseyside
Ready to find the right role for you? Salary - 14.28h (weekly paid) There is an opportunity to earn between 36,000 and 43,000 with all of the extras included Accommodation and meals will be paid for should you need to work away Working away rate, night rate, Chemical Services work rate, Catalyst rate Overtime as required Hours - 40 hours per week, rotating over 7 days per week 07:00 - 15:30 Must be prepared to work away from home for extended periods of time and to work flexible hours, evenings, nights and weekends. Location : Ellesmere Port Wirral CH65 4EF (plus working away from home when required) Our Industrial Service teams travel around to various sites supporting the businesses emergency response call out rota. They work in confined spaces for tasks such as tank cleaning, they complete high pressure jetting activities using equipment from towable rigs to high flow units. They also support large turnaround on projects throughout the UK on Tier 1 COMAH sites and with overseas Industrial Site Services work in Europe. All details can be found on this link (url removed)> What we can offer you; 22 days of annual leave - rising to 23 days Access to our people's pension scheme Free physiotherapy service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Supervising teams of Industrial Cleaners, maintaining the daily work diary Supporting the businesses emergency response call out rota Chemical tank cleaning and repackaging of hazardous materials Working in confined spaces and high pressure jet washing Visit customer sites regularly, building strong relationships between the site, customer, office, suppliers and contractors. Solving any problems that may arise Carrying out regular health & safety audits on site, ensuring method statements and risk assessments are complete Collate vehicle mileage records, check tachographs regulary and ensure all vehicles and equipment are checked and maintained daily. Assist sales staff and Operations Manager in the planning of contracts What are we looking for? Must have a Full UK driving licence Must have a strong knowledge of Industrial Services - Tank cleaning , High pressure water jetting , confined space experience Hold IOSH Managing Safely or similar qualification? Trained and certified in High Pressure Water Jetting, Confined Space Entry and Breathing Apparatus What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 29-05-2026 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
May 15, 2026
Full time
Ready to find the right role for you? Salary - 14.28h (weekly paid) There is an opportunity to earn between 36,000 and 43,000 with all of the extras included Accommodation and meals will be paid for should you need to work away Working away rate, night rate, Chemical Services work rate, Catalyst rate Overtime as required Hours - 40 hours per week, rotating over 7 days per week 07:00 - 15:30 Must be prepared to work away from home for extended periods of time and to work flexible hours, evenings, nights and weekends. Location : Ellesmere Port Wirral CH65 4EF (plus working away from home when required) Our Industrial Service teams travel around to various sites supporting the businesses emergency response call out rota. They work in confined spaces for tasks such as tank cleaning, they complete high pressure jetting activities using equipment from towable rigs to high flow units. They also support large turnaround on projects throughout the UK on Tier 1 COMAH sites and with overseas Industrial Site Services work in Europe. All details can be found on this link (url removed)> What we can offer you; 22 days of annual leave - rising to 23 days Access to our people's pension scheme Free physiotherapy service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Supervising teams of Industrial Cleaners, maintaining the daily work diary Supporting the businesses emergency response call out rota Chemical tank cleaning and repackaging of hazardous materials Working in confined spaces and high pressure jet washing Visit customer sites regularly, building strong relationships between the site, customer, office, suppliers and contractors. Solving any problems that may arise Carrying out regular health & safety audits on site, ensuring method statements and risk assessments are complete Collate vehicle mileage records, check tachographs regulary and ensure all vehicles and equipment are checked and maintained daily. Assist sales staff and Operations Manager in the planning of contracts What are we looking for? Must have a Full UK driving licence Must have a strong knowledge of Industrial Services - Tank cleaning , High pressure water jetting , confined space experience Hold IOSH Managing Safely or similar qualification? Trained and certified in High Pressure Water Jetting, Confined Space Entry and Breathing Apparatus What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 29-05-2026 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Adore Recruitment Ltd
Business Development Manager
Adore Recruitment Ltd Southend-on-sea, Essex
Business Development Manager FM / Building Services Up to £60K base + bonus with strong earning potential opportunity to double salary through performance South East Based Hybrid UK Travel 1 day per week on site We re looking for a proven FM / Building Services sales professional to lead new business and win multi-site FM contracts across the UK. This is a pure new business, consultative role where you will own the full sales cycle from prospecting through to tender, negotiation, and close. Key Responsibilities Manage the full 360 sales cycle from outreach to close Build and own a qualified pipeline of FM opportunities Lead discovery, solution design, pricing strategy, and proposal delivery Own tender / RFP / RFI processes end-to-end Design commercially viable FM service models with operations teams Deliver tailored presentations to senior decision-makers Maintain accurate forecasting, CRM discipline, and performance reporting Develop strong relationships across hospitality, retail, and workplace sectors Support shaping of go-to-market strategy and proposition development Represent the business at industry events and networking opportunities FM or Building Services experience is ESSENTIAL. You must have a strong track record of winning multi-site FM contracts. Why this role? High-growth, technology-led FM business Real autonomy and ownership of your pipeline Work directly with senior leadership Shape pricing, propositions and commercial strategy Clear path to Head of Sales / Sales Director Genuine opportunity to significantly increase earnings What we need: FM / Building Services background in sales - business development Experience winning FM contracts Strong commercial and tender experience Ability to engage senior stakeholders Self-driven hunter mentality Fantastic company culture and earning potential
May 15, 2026
Full time
Business Development Manager FM / Building Services Up to £60K base + bonus with strong earning potential opportunity to double salary through performance South East Based Hybrid UK Travel 1 day per week on site We re looking for a proven FM / Building Services sales professional to lead new business and win multi-site FM contracts across the UK. This is a pure new business, consultative role where you will own the full sales cycle from prospecting through to tender, negotiation, and close. Key Responsibilities Manage the full 360 sales cycle from outreach to close Build and own a qualified pipeline of FM opportunities Lead discovery, solution design, pricing strategy, and proposal delivery Own tender / RFP / RFI processes end-to-end Design commercially viable FM service models with operations teams Deliver tailored presentations to senior decision-makers Maintain accurate forecasting, CRM discipline, and performance reporting Develop strong relationships across hospitality, retail, and workplace sectors Support shaping of go-to-market strategy and proposition development Represent the business at industry events and networking opportunities FM or Building Services experience is ESSENTIAL. You must have a strong track record of winning multi-site FM contracts. Why this role? High-growth, technology-led FM business Real autonomy and ownership of your pipeline Work directly with senior leadership Shape pricing, propositions and commercial strategy Clear path to Head of Sales / Sales Director Genuine opportunity to significantly increase earnings What we need: FM / Building Services background in sales - business development Experience winning FM contracts Strong commercial and tender experience Ability to engage senior stakeholders Self-driven hunter mentality Fantastic company culture and earning potential
Office Angels
Recruitment Officer
Office Angels Tunbridge Wells, Kent
Recruitment Officer Tunbridge Wells 28,000 6 month FTC About the Role Our client is seeking a proactive and organised Recruitment Officer to join their HR department. This is a fantastic opportunity for someone looking to develop their career in recruitment and HR, supporting the full hiring lifecycle from attraction through to onboarding. Key Responsibilities Act as the primary point of contact for recruitment requests, providing guidance and support to hiring managers Draft and publish engaging job advertisements in collaboration with the PR and Communications team across platforms Proactively source candidates using job boards, networking tools, and direct outreach Conduct initial telephone screenings to assess candidate suitability and align with role requirements Coordinate and support interviews across multiple departments, including scheduling, candidate communication, and CV redaction for shortlisting Manage busy and often conflicting priorities, including diary coordination, arranging assessments, and welcoming candidates onsite Carrying out right-to-work checks, obtaining references, and ensuring compliance with internal policies Coordinate induction schedules, including booking IT and HR onboarding sessions for new starters Arrange review meetings for new hires Maintain accurate recruitment records and provide regular updates and reports to the HR team Manage the recruitment inbox and ensure internal tracking systems and job registers are kept up to date Assist with KPI tracking and reporting using Excel About You Our client is looking for a highly organised and detail-oriented individual who enjoys working in a fast-paced, people-focused environment. Essential: Strong administrative skills with experience managing diaries and coordinating activities Excellent communication skills, both written and verbal Ability to manage multiple tasks and prioritise effectively High level of attention to detail and accuracy Confident using Microsoft Office, particularly Outlook, Word, and Excel Desirable: Previous experience within recruitment, HR, or a similar administrative role Experience liaising with stakeholders and managing expectations Familiarity with recruitment systems or processes Key Attributes Proactive, adaptable, and solution-focused Strong interpersonal skills with the ability to build relationships at all levels Able to handle confidential information with discretion Resilient and able to work under pressure A team player with a positive and professional approach Additional Information Our client is committed to promoting equality, diversity, and inclusion within the workplace and encourages applications from all backgrounds. The successful applicant will be expected to adhere to GDPR requirements, maintain data accuracy, and contribute positively to team and organisational objectives. If you are interested in this opportunity, please apply today or contact us for more information. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 15, 2026
Full time
Recruitment Officer Tunbridge Wells 28,000 6 month FTC About the Role Our client is seeking a proactive and organised Recruitment Officer to join their HR department. This is a fantastic opportunity for someone looking to develop their career in recruitment and HR, supporting the full hiring lifecycle from attraction through to onboarding. Key Responsibilities Act as the primary point of contact for recruitment requests, providing guidance and support to hiring managers Draft and publish engaging job advertisements in collaboration with the PR and Communications team across platforms Proactively source candidates using job boards, networking tools, and direct outreach Conduct initial telephone screenings to assess candidate suitability and align with role requirements Coordinate and support interviews across multiple departments, including scheduling, candidate communication, and CV redaction for shortlisting Manage busy and often conflicting priorities, including diary coordination, arranging assessments, and welcoming candidates onsite Carrying out right-to-work checks, obtaining references, and ensuring compliance with internal policies Coordinate induction schedules, including booking IT and HR onboarding sessions for new starters Arrange review meetings for new hires Maintain accurate recruitment records and provide regular updates and reports to the HR team Manage the recruitment inbox and ensure internal tracking systems and job registers are kept up to date Assist with KPI tracking and reporting using Excel About You Our client is looking for a highly organised and detail-oriented individual who enjoys working in a fast-paced, people-focused environment. Essential: Strong administrative skills with experience managing diaries and coordinating activities Excellent communication skills, both written and verbal Ability to manage multiple tasks and prioritise effectively High level of attention to detail and accuracy Confident using Microsoft Office, particularly Outlook, Word, and Excel Desirable: Previous experience within recruitment, HR, or a similar administrative role Experience liaising with stakeholders and managing expectations Familiarity with recruitment systems or processes Key Attributes Proactive, adaptable, and solution-focused Strong interpersonal skills with the ability to build relationships at all levels Able to handle confidential information with discretion Resilient and able to work under pressure A team player with a positive and professional approach Additional Information Our client is committed to promoting equality, diversity, and inclusion within the workplace and encourages applications from all backgrounds. The successful applicant will be expected to adhere to GDPR requirements, maintain data accuracy, and contribute positively to team and organisational objectives. If you are interested in this opportunity, please apply today or contact us for more information. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Lucy Walker Recruitment
Employee Relations Advisor
Lucy Walker Recruitment City, Leeds
We are seeking an experienced and proactive Employee Relations Advisor to deliver a high-quality, customer-focused HR advisory service across the employee lifecycle. This role will support managers and employees on a wide range of employee relations matters while contributing to HR projects, organisational change initiatives, and continuous improvement activity. The successful candidate will provide practical, solutions-focused advice aligned with organisational policies, employment legislation, and best practice, helping to foster a positive and inclusive workplace culture. Key Responsibilities Act as a first point of contact for employee relations queries, providing timely and accurate HR advice to managers and employees. Conduct initial case assessments and triage employee relations matters, ensuring appropriate prioritisation and escalation where required. Advise and coach managers on a broad range of employee relations issues including disciplinary, grievance, performance management, sickness absence, capability, and conduct matters. Manage a varied employee relations caseload, ensuring cases are handled professionally, consistently, and in line with policy and employment legislation. Build effective working relationships with managers, employees, trade union representatives, and key stakeholders. Support organisational change programmes, restructures, consultations, and wider organisational development initiatives. Participate in HR and employee relations projects focused on continuous improvement and operational effectiveness. About You We are looking for a confident HR professional with experience providing operational HR and employee relations support within a fast-paced environment. Our client offers progression, development and a positive working environment and culture. You will have: Experience managing or supporting a range of employee relations casework including disciplinary, grievance, absence management, capability, redundancy, and organisational change matters. Knowledge of UK employment law and HR best practice. Experience advising and influencing managers at different levels of an organisation. Strong communication, relationship-building, and stakeholder management skills. The ability to manage competing priorities and work effectively under pressure. Excellent organisational skills and attention to detail. Confidence handling sensitive and confidential matters with professionalism and discretion. Strong IT and HR systems skills. Desirable Experience Experience working with trade unions, staff representatives, or collective consultation processes. Experience within the public sector, education, cultural, charitable, or not-for-profit environments. Knowledge of TUPE, organisational change, and job evaluation processes. Exposure to visa and sponsorship administration within UK immigration requirements. CIPD Level 5 qualification or working towards CIPD accreditation. We will contact you within 3 working days of your application, if you have been successful. We are unable to respond and give feedback on all applications.
May 15, 2026
Full time
We are seeking an experienced and proactive Employee Relations Advisor to deliver a high-quality, customer-focused HR advisory service across the employee lifecycle. This role will support managers and employees on a wide range of employee relations matters while contributing to HR projects, organisational change initiatives, and continuous improvement activity. The successful candidate will provide practical, solutions-focused advice aligned with organisational policies, employment legislation, and best practice, helping to foster a positive and inclusive workplace culture. Key Responsibilities Act as a first point of contact for employee relations queries, providing timely and accurate HR advice to managers and employees. Conduct initial case assessments and triage employee relations matters, ensuring appropriate prioritisation and escalation where required. Advise and coach managers on a broad range of employee relations issues including disciplinary, grievance, performance management, sickness absence, capability, and conduct matters. Manage a varied employee relations caseload, ensuring cases are handled professionally, consistently, and in line with policy and employment legislation. Build effective working relationships with managers, employees, trade union representatives, and key stakeholders. Support organisational change programmes, restructures, consultations, and wider organisational development initiatives. Participate in HR and employee relations projects focused on continuous improvement and operational effectiveness. About You We are looking for a confident HR professional with experience providing operational HR and employee relations support within a fast-paced environment. Our client offers progression, development and a positive working environment and culture. You will have: Experience managing or supporting a range of employee relations casework including disciplinary, grievance, absence management, capability, redundancy, and organisational change matters. Knowledge of UK employment law and HR best practice. Experience advising and influencing managers at different levels of an organisation. Strong communication, relationship-building, and stakeholder management skills. The ability to manage competing priorities and work effectively under pressure. Excellent organisational skills and attention to detail. Confidence handling sensitive and confidential matters with professionalism and discretion. Strong IT and HR systems skills. Desirable Experience Experience working with trade unions, staff representatives, or collective consultation processes. Experience within the public sector, education, cultural, charitable, or not-for-profit environments. Knowledge of TUPE, organisational change, and job evaluation processes. Exposure to visa and sponsorship administration within UK immigration requirements. CIPD Level 5 qualification or working towards CIPD accreditation. We will contact you within 3 working days of your application, if you have been successful. We are unable to respond and give feedback on all applications.
The London Library
Senior Development Manager: Major Gifts
The London Library
Senior Development Manager: Major Gifts Ref: LL/26/04 Part Time 28 hours per week (0.8 FTE), Monday to Thursday c. £49,419.90 FTE per annum (incl LW) pro-rata plus benefits St James s Square, London SW1 (with some remote working possible) About The London Library For over 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million volumes, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity. We have over 7,500 members and charitable turnover of circa £5m per year. About the role We are seeking an experienced Senior Development Manager to join our Development Team at an exciting point in the Library s growth. The Library has recently eliminated its operating deficit and is now midway through an ambitious £8m capital campaign to transform its historic building and expand its reach. Alongside this, we continue to grow philanthropic income through regular giving, legacies and annual appeals. Working closely with the Director of Development, you will deliver a major donor strategy, building a pipeline of supporters and securing significant gifts to support both capital and revenue priorities. This is an excellent opportunity to shape and grow a major giving function, with potential to expand the programme as it develops. Key responsibilities: Develop and implement a major gifts strategy aligned with organisational priorities Identify, cultivate and steward high-value donors and prospects Secure major gifts in support of capital and revenue fundraising Build a strong prospect pipeline using a new CRM system Work collaboratively with senior leadership, trustees and colleagues to maximise fundraising opportunities About you Proven track record of securing major gifts (five- and six-figure donations) Strong relationship-building and stakeholder engagement skills Strategic thinker with the ability to deliver income targets Experience of working in a charity, arts, heritage or cultural organisation (desirable) Motivated, collaborative and able to work independently in a part-time role Why Join Us? The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you. If you re passionate about delivering an exceptional Development experience and want to use your skills to help drive the success of The London Library, we would love to hear from you! To Apply Please visit our website to download an application form. Deadline: Monday 1 June :00 noon Interviews: 10 June - First Round; 18 June - Second Round The Library welcomes applications from all sections of the community - all applicants will be considered on the basis of their merits and abilities for the post. Please note we are unable to consider candidates without a current right to work in the UK. We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.
May 15, 2026
Full time
Senior Development Manager: Major Gifts Ref: LL/26/04 Part Time 28 hours per week (0.8 FTE), Monday to Thursday c. £49,419.90 FTE per annum (incl LW) pro-rata plus benefits St James s Square, London SW1 (with some remote working possible) About The London Library For over 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million volumes, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity. We have over 7,500 members and charitable turnover of circa £5m per year. About the role We are seeking an experienced Senior Development Manager to join our Development Team at an exciting point in the Library s growth. The Library has recently eliminated its operating deficit and is now midway through an ambitious £8m capital campaign to transform its historic building and expand its reach. Alongside this, we continue to grow philanthropic income through regular giving, legacies and annual appeals. Working closely with the Director of Development, you will deliver a major donor strategy, building a pipeline of supporters and securing significant gifts to support both capital and revenue priorities. This is an excellent opportunity to shape and grow a major giving function, with potential to expand the programme as it develops. Key responsibilities: Develop and implement a major gifts strategy aligned with organisational priorities Identify, cultivate and steward high-value donors and prospects Secure major gifts in support of capital and revenue fundraising Build a strong prospect pipeline using a new CRM system Work collaboratively with senior leadership, trustees and colleagues to maximise fundraising opportunities About you Proven track record of securing major gifts (five- and six-figure donations) Strong relationship-building and stakeholder engagement skills Strategic thinker with the ability to deliver income targets Experience of working in a charity, arts, heritage or cultural organisation (desirable) Motivated, collaborative and able to work independently in a part-time role Why Join Us? The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you. If you re passionate about delivering an exceptional Development experience and want to use your skills to help drive the success of The London Library, we would love to hear from you! To Apply Please visit our website to download an application form. Deadline: Monday 1 June :00 noon Interviews: 10 June - First Round; 18 June - Second Round The Library welcomes applications from all sections of the community - all applicants will be considered on the basis of their merits and abilities for the post. Please note we are unable to consider candidates without a current right to work in the UK. We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.
1to1 Group Limited
HR Coordinator
1to1 Group Limited Southampton, Hampshire
1to1 Group are working with one of our clients based on the outskirts of Southampton who are seeking to recruit an experienced and proactive individual who ideally has some experience in HR to support the delivery of effective people practices across their business. This is a new role and an opportunity to grow with the company and grow your career in HR. The company we are working with are proud of their heritage and are well established in their field. Reporting to the HR Manager and working closely with operational leaders, you will provide hands-on, day-to-day HR support/administration across the full employee lifecycle. You will support colleagues across a few sites, helping to embed consistent, values-led HR processes while contributing to ongoing business change and growth. Key Skills: Ideally strong admin skills and some HR admin experience would be beneficial. Excellent interpersonal skills A practical, solutions-focused approach, to provide administrative HR tasks Willingness to travel between sites if required although minimal. Preferred Skills: CIPD qualified but not essential Experience within FMCG sector however not essential £28,000-£30,000 salary per year depending on experience What you'll receive in return (Benefits) Benefits: You will receive a comprehensive benefits package including 25 days' holiday plus bank holidays, pension scheme, optional company share scheme, learning and development opportunities, free onsite parking, medical expenses cash-back scheme, life assurance, and enhanced family-friendly policies. If you are looking for a career or to further your career in HR where you can make a difference please send over your CV in the first instance! As an equal opportunities employer, 1to1 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds. 1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion.
May 15, 2026
Full time
1to1 Group are working with one of our clients based on the outskirts of Southampton who are seeking to recruit an experienced and proactive individual who ideally has some experience in HR to support the delivery of effective people practices across their business. This is a new role and an opportunity to grow with the company and grow your career in HR. The company we are working with are proud of their heritage and are well established in their field. Reporting to the HR Manager and working closely with operational leaders, you will provide hands-on, day-to-day HR support/administration across the full employee lifecycle. You will support colleagues across a few sites, helping to embed consistent, values-led HR processes while contributing to ongoing business change and growth. Key Skills: Ideally strong admin skills and some HR admin experience would be beneficial. Excellent interpersonal skills A practical, solutions-focused approach, to provide administrative HR tasks Willingness to travel between sites if required although minimal. Preferred Skills: CIPD qualified but not essential Experience within FMCG sector however not essential £28,000-£30,000 salary per year depending on experience What you'll receive in return (Benefits) Benefits: You will receive a comprehensive benefits package including 25 days' holiday plus bank holidays, pension scheme, optional company share scheme, learning and development opportunities, free onsite parking, medical expenses cash-back scheme, life assurance, and enhanced family-friendly policies. If you are looking for a career or to further your career in HR where you can make a difference please send over your CV in the first instance! As an equal opportunities employer, 1to1 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds. 1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion.
Kinaxia Transport & Warehousing
Warehouse Operative
Kinaxia Transport & Warehousing Harling Road, Norfolk
Kinaxia are recruiting Warehouse Operatives to join their team at their site in Roudham. The Warehouse Operative will be responsible for order picking/packing or sorting from warehouse stock in preparation for loading to ensure the smooth day to day operation of the business whilst maintaining a high standard of customer satisfaction and safety. Monday - Friday 40 hours per week £12.71 per hour Additional benefits: Life assurance Pension Exceptional fleet Opportunity for training and development (CPC training) Full Uniform and PPE Onsite Parking Cycle to work scheme Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service) Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out) About the job: Complete all consignment paperwork in an accurate and timely manner to deliver a world class service; Investigate and resolve any discrepancies relating to missing items of stock and dispatch to reduce customer complaints; Undertake daily/weekly safety checks on the manual handling equipment and work areas, complete any relevant paperwork and deliver to your Team Leader/Supervisor/Manager to ensure the business is fully compliant; Operate high standards of general housekeeping in order to maintain a clean and tidy workplace at all times; Work in a safe manner and in compliance with Health and Safety regulations to reduce the risk of accidents; Assist other departments as and when necessary in order to ensure the smooth running of the business. Use of scanner. Your knowledge and experience: Warehouse health & Safety procedures Stock management software FLT licence, Counterbalance or Reach or VNA Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process. Safe Talented Attentive Reliable
May 15, 2026
Full time
Kinaxia are recruiting Warehouse Operatives to join their team at their site in Roudham. The Warehouse Operative will be responsible for order picking/packing or sorting from warehouse stock in preparation for loading to ensure the smooth day to day operation of the business whilst maintaining a high standard of customer satisfaction and safety. Monday - Friday 40 hours per week £12.71 per hour Additional benefits: Life assurance Pension Exceptional fleet Opportunity for training and development (CPC training) Full Uniform and PPE Onsite Parking Cycle to work scheme Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service) Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out) About the job: Complete all consignment paperwork in an accurate and timely manner to deliver a world class service; Investigate and resolve any discrepancies relating to missing items of stock and dispatch to reduce customer complaints; Undertake daily/weekly safety checks on the manual handling equipment and work areas, complete any relevant paperwork and deliver to your Team Leader/Supervisor/Manager to ensure the business is fully compliant; Operate high standards of general housekeeping in order to maintain a clean and tidy workplace at all times; Work in a safe manner and in compliance with Health and Safety regulations to reduce the risk of accidents; Assist other departments as and when necessary in order to ensure the smooth running of the business. Use of scanner. Your knowledge and experience: Warehouse health & Safety procedures Stock management software FLT licence, Counterbalance or Reach or VNA Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process. Safe Talented Attentive Reliable
British Heart Foundation
Assistant Store Manager
British Heart Foundation Ripon, Yorkshire
Are you looking for an opportunity to progress in store management? We're looking for an Assistant Store Manager to join our fashion store team in Ripon, so we could be the perfect match! What does this role involve: As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by: Ensuring highest standard of customer service Achieving targets Maintaining a high standard of visual merchandising Maximising sales through physical and digital channels Supporting with the recruitment and development of volunteers Achieving expectations within campaign activities Working with the manager to generate stock Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. What are we looking for: Experience in a customer facing role Supervisory experience Commercially driven to encourage new ideas Inclusive approach to developing teams Passion for delivering exceptional customer service and achieving the highest retail standards Results driven but with a recognition of right result, right way. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Wagestream - claim early access to your wages as you earn them Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers
May 15, 2026
Full time
Are you looking for an opportunity to progress in store management? We're looking for an Assistant Store Manager to join our fashion store team in Ripon, so we could be the perfect match! What does this role involve: As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by: Ensuring highest standard of customer service Achieving targets Maintaining a high standard of visual merchandising Maximising sales through physical and digital channels Supporting with the recruitment and development of volunteers Achieving expectations within campaign activities Working with the manager to generate stock Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. What are we looking for: Experience in a customer facing role Supervisory experience Commercially driven to encourage new ideas Inclusive approach to developing teams Passion for delivering exceptional customer service and achieving the highest retail standards Results driven but with a recognition of right result, right way. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Wagestream - claim early access to your wages as you earn them Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers

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