# Our Privacy Statement & Cookie Policy Solution Consultant - Direct Tax Solution Consultant , to join our growing European team. The Solution Consultant is a key part of our sales process. This role requires the technical knowledge and experience to discuss complex tax issues facing multinationals today with a particular focus on the EMEA region. The specialist should understand the day-to-day challenges facing companies in complying with local and global compliance and reporting obligations, and be able to discuss client's reporting processes, tax technology needs, providing insight on how to improve and implement processes and technology to resolve challenges. The Solution Consultant is also responsible in helping to shape the direction of the Direct Tax products by communicating market needs to the Product Marketing team. The successful candidate will be working with colleagues around the globe on exciting initiatives in a growth environment. About the Role As a Solution Consultant, you will: Represent ONESOURCE Direct Tax solutions, including ONESOURCE Statutory Reporting, ONESOURCE Corporate Tax , ONESOURCE Tax Provision and Global Minimum Tax, to all levels of potential customers in the finance and tax teams of global companies. Manage multiple customer prospects, actively identify process issues and support the sales team in developing proposals and customer business cases to establish a 'win' in the overall sales process. Lead solution demonstrations, presenting value proposition and aligning solutions to the customers' business needs. Communicate through multiple channels, including phone calls, virtual and onsite presentations. Responsible for drawing on the appropriate skills in the areas of Tax compliance and reporting, business processes, and business operations throughout the sales process. Take responsibility for the client experience and ensuring that customer excellence is delivered throughout the sales cycle and delivery process, developing a trusted advisor relationship with client stakeholders in order to help create client champions and advocates Be a product expert for the Direct Tax solutions, focusing on ONESOURCE Statutory Reporting, ONESOURCE Corporate Tax, ONESOURCE Tax Provision and Global Minimum Tax, and working with the other Solution Consultants in the team to ensure that all relevant stakeholders are apprised of latest developments and the product roadmap. Responsible for producing and maintaining demo data to present different use cases based on customer needs, develop scripts and product documentations. Support the preparation of technical resources for the Sales teams to use, deliver product/service enhancement presentations, trainings to sales teams on industry and product updates. Work closely with the Sales team to achieve sales targets. Work with Marketing and the Sales team on activities including white papers, webinars, events and conferences to drive new opportunities. Work closely with Product Marketing to identify industry trends, collect feedback from the field, evaluate capability enhancements and validate business cases for future development. About You: To be our Solution Consultant, you will likely have/be: Extensive experience in Financial /Tax reporting and compliance, within a Big 4 accounting firm and/or multi-national corporation having 'hands on' tax experience. Knowledge of Financial reporting regulations and Tax regulations affecting global organisations (eg IFRS reporting, Global Minimum Tax requirements). Preferably experience of managing reporting and compliance for global organisations. Preferably experience of using solutions to manage reporting processes (eg Statutory Reporting or Tax Provision solution). A dynamic presenter and quick thinker, experienced in presenting with the personal gravitas, ability to articulate the value proposition, as it relates to each prospect's unique critical reporting issues. Customer oriented approach with strong skills in negotiation, complex problem solving and conflict management Highly entrepreneurial and ability to work across multiple teams/parts of the organisation Ability to successfully work in an agile environment. Ability to thrive amidst ambiguity and adapt to shifting circumstances Strong collaboration, teamwork and relationship building skills across multiple functions and levels in the organization to develop joint solutions A Bachelor's degree and professional qualification in accounting or tax. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing
May 07, 2026
Full time
# Our Privacy Statement & Cookie Policy Solution Consultant - Direct Tax Solution Consultant , to join our growing European team. The Solution Consultant is a key part of our sales process. This role requires the technical knowledge and experience to discuss complex tax issues facing multinationals today with a particular focus on the EMEA region. The specialist should understand the day-to-day challenges facing companies in complying with local and global compliance and reporting obligations, and be able to discuss client's reporting processes, tax technology needs, providing insight on how to improve and implement processes and technology to resolve challenges. The Solution Consultant is also responsible in helping to shape the direction of the Direct Tax products by communicating market needs to the Product Marketing team. The successful candidate will be working with colleagues around the globe on exciting initiatives in a growth environment. About the Role As a Solution Consultant, you will: Represent ONESOURCE Direct Tax solutions, including ONESOURCE Statutory Reporting, ONESOURCE Corporate Tax , ONESOURCE Tax Provision and Global Minimum Tax, to all levels of potential customers in the finance and tax teams of global companies. Manage multiple customer prospects, actively identify process issues and support the sales team in developing proposals and customer business cases to establish a 'win' in the overall sales process. Lead solution demonstrations, presenting value proposition and aligning solutions to the customers' business needs. Communicate through multiple channels, including phone calls, virtual and onsite presentations. Responsible for drawing on the appropriate skills in the areas of Tax compliance and reporting, business processes, and business operations throughout the sales process. Take responsibility for the client experience and ensuring that customer excellence is delivered throughout the sales cycle and delivery process, developing a trusted advisor relationship with client stakeholders in order to help create client champions and advocates Be a product expert for the Direct Tax solutions, focusing on ONESOURCE Statutory Reporting, ONESOURCE Corporate Tax, ONESOURCE Tax Provision and Global Minimum Tax, and working with the other Solution Consultants in the team to ensure that all relevant stakeholders are apprised of latest developments and the product roadmap. Responsible for producing and maintaining demo data to present different use cases based on customer needs, develop scripts and product documentations. Support the preparation of technical resources for the Sales teams to use, deliver product/service enhancement presentations, trainings to sales teams on industry and product updates. Work closely with the Sales team to achieve sales targets. Work with Marketing and the Sales team on activities including white papers, webinars, events and conferences to drive new opportunities. Work closely with Product Marketing to identify industry trends, collect feedback from the field, evaluate capability enhancements and validate business cases for future development. About You: To be our Solution Consultant, you will likely have/be: Extensive experience in Financial /Tax reporting and compliance, within a Big 4 accounting firm and/or multi-national corporation having 'hands on' tax experience. Knowledge of Financial reporting regulations and Tax regulations affecting global organisations (eg IFRS reporting, Global Minimum Tax requirements). Preferably experience of managing reporting and compliance for global organisations. Preferably experience of using solutions to manage reporting processes (eg Statutory Reporting or Tax Provision solution). A dynamic presenter and quick thinker, experienced in presenting with the personal gravitas, ability to articulate the value proposition, as it relates to each prospect's unique critical reporting issues. Customer oriented approach with strong skills in negotiation, complex problem solving and conflict management Highly entrepreneurial and ability to work across multiple teams/parts of the organisation Ability to successfully work in an agile environment. Ability to thrive amidst ambiguity and adapt to shifting circumstances Strong collaboration, teamwork and relationship building skills across multiple functions and levels in the organization to develop joint solutions A Bachelor's degree and professional qualification in accounting or tax. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing
This rapidly expanding organisation require a Finance Systems/TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Client Details Rapidly expanding organisation Description This rapidly expanding organisation require a Finance Systems/TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Responsibilities Manage all aspects of delivering data to Finance administered systems (primarily Cognos TM1). Extract data from a range of sources and perform data cleansing as required. Manage data feeds between various source systems and Cognos TM1 reporting and forecasting tool. Perform necessary control reconciliations and resolve data anomalies and exceptions. Support design, build and maintenance of IBM Planning Analytics/TM1 reporting and forecasting tool. Support the Finance team in providing relevant information to key stakeholders. Drive the development of insightful financial analysis and identify opportunities to add value. Embed a culture of seeking to continuously improve processes and be an advocate of change within a growing organisation. Support transformation projects related to the upgrade and development of Finance systems eg Workday implementation. Advise on changes necessary to security to ensure appropriate segregation of duties or to improve efficiency, control, accuracy or effectiveness of Finance systems. Provide information requested by internal or external auditors. Lead training on Finance administered systems. Represent the Finance function on project and other ad-hoc work requests. Key Skills: Advanced/SME level user of TM1 Prior experience of developing in IBM Planning Analytics/TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Profile Advanced/SME level user of TM1 Prior experience of developing in IBM Planning Analytics/TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Job Offer Opportunity to join a rapidly expanding organisation Opportunity to support on continued Finance Systems projects
May 07, 2026
Full time
This rapidly expanding organisation require a Finance Systems/TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Client Details Rapidly expanding organisation Description This rapidly expanding organisation require a Finance Systems/TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Responsibilities Manage all aspects of delivering data to Finance administered systems (primarily Cognos TM1). Extract data from a range of sources and perform data cleansing as required. Manage data feeds between various source systems and Cognos TM1 reporting and forecasting tool. Perform necessary control reconciliations and resolve data anomalies and exceptions. Support design, build and maintenance of IBM Planning Analytics/TM1 reporting and forecasting tool. Support the Finance team in providing relevant information to key stakeholders. Drive the development of insightful financial analysis and identify opportunities to add value. Embed a culture of seeking to continuously improve processes and be an advocate of change within a growing organisation. Support transformation projects related to the upgrade and development of Finance systems eg Workday implementation. Advise on changes necessary to security to ensure appropriate segregation of duties or to improve efficiency, control, accuracy or effectiveness of Finance systems. Provide information requested by internal or external auditors. Lead training on Finance administered systems. Represent the Finance function on project and other ad-hoc work requests. Key Skills: Advanced/SME level user of TM1 Prior experience of developing in IBM Planning Analytics/TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Profile Advanced/SME level user of TM1 Prior experience of developing in IBM Planning Analytics/TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Job Offer Opportunity to join a rapidly expanding organisation Opportunity to support on continued Finance Systems projects
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. You will be joining our newly established Driver Success Team, a dedicated team responsible for maximising customer retention and satisfaction at the end of their lease agreement. Existing customers are not 'new leads'; they require a strategic, relationship-based approach, not a standard sales call. Your goal will be to convert upcoming lease renewals, win back 'controllable' leavers, and renew relationships by resolving issues directly, ensuring a great experience that encourages drivers to stay. What you'll do Your primary focus will be on relationship management, retention, and turning customers into advocates: Actively manage the pipeline of end-of-lease customers, advising and supporting them through the renewal of their electric vehicle lease. Manage renewals, end-of-lease extensions, and retention across all of our leasing products, including salary sacrifice, consumer, and BCH offerings. This will require a strong understanding of the varying finance products available and the ability to confidently manage and adapt to different customer types across each product line. Engage with long-term customers, focusing on a relationship-based approach to understand their experience and future needs. Proactively work to win back lost customers, repairing relationships, and converting 1-star experiences into 5-star renewals, turning detractors into advocates. Take ownership of a shared team goal, actively working with your peers to deliver the highest possible % Renewal Rate for the business. Following up with all customers in a prompt manner and matching drivers with their ideal car based on their needs. Be customer obsessed, through consistently demonstrating next level care, understanding, and service to ensure drivers have every reason to stay and continue their journey with us What you'll need A genuine passion for customer experience and a strong commitment to doing the basics well for a great customer experience, and want to retain our customer base. The ability to match drivers with their ideal next car and clearly articulate the benefits of continuing their lease. Solution focused approach to challenging conversations, especially when dealing with customers whose previous service experience has fallen short of expectations. Positively contribute to team culture and actively share knowledge and ways of working, supporting a team based goal structure. A proactive attitude towards taking ownership of your own learning and trying to find answers independently Why else you'll love it here Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times . We were named 6th out of the to work for by Tempo in 2025 and on Glassdoor we were voted in 2022. Our Group CEO, Greg has recorded a and how we empower our people. We've also been placed in the P.s. just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
May 07, 2026
Full time
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. You will be joining our newly established Driver Success Team, a dedicated team responsible for maximising customer retention and satisfaction at the end of their lease agreement. Existing customers are not 'new leads'; they require a strategic, relationship-based approach, not a standard sales call. Your goal will be to convert upcoming lease renewals, win back 'controllable' leavers, and renew relationships by resolving issues directly, ensuring a great experience that encourages drivers to stay. What you'll do Your primary focus will be on relationship management, retention, and turning customers into advocates: Actively manage the pipeline of end-of-lease customers, advising and supporting them through the renewal of their electric vehicle lease. Manage renewals, end-of-lease extensions, and retention across all of our leasing products, including salary sacrifice, consumer, and BCH offerings. This will require a strong understanding of the varying finance products available and the ability to confidently manage and adapt to different customer types across each product line. Engage with long-term customers, focusing on a relationship-based approach to understand their experience and future needs. Proactively work to win back lost customers, repairing relationships, and converting 1-star experiences into 5-star renewals, turning detractors into advocates. Take ownership of a shared team goal, actively working with your peers to deliver the highest possible % Renewal Rate for the business. Following up with all customers in a prompt manner and matching drivers with their ideal car based on their needs. Be customer obsessed, through consistently demonstrating next level care, understanding, and service to ensure drivers have every reason to stay and continue their journey with us What you'll need A genuine passion for customer experience and a strong commitment to doing the basics well for a great customer experience, and want to retain our customer base. The ability to match drivers with their ideal next car and clearly articulate the benefits of continuing their lease. Solution focused approach to challenging conversations, especially when dealing with customers whose previous service experience has fallen short of expectations. Positively contribute to team culture and actively share knowledge and ways of working, supporting a team based goal structure. A proactive attitude towards taking ownership of your own learning and trying to find answers independently Why else you'll love it here Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times . We were named 6th out of the to work for by Tempo in 2025 and on Glassdoor we were voted in 2022. Our Group CEO, Greg has recorded a and how we empower our people. We've also been placed in the P.s. just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies About us The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
May 07, 2026
Full time
Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Head of Supporter Retention When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role Title: Head of Supporter Retention Salary: £49,508 to £58,221 Location: Hybrid: London or Chard, Somerset Tenure: fixed term - 1 year Right to work in the UK required ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want Are you a keen advocate of women and girls rights in emergencies? Are you a strategic leader with exceptional supporter retention expertise and a commitment to feminist principles and anti racist practice Then we'd love to hear from you! We are entering an exciting period with the launch of our strategy, strengthening our feminist, anti-racist and decolonised approach across everything we do. We are committed to equity, inclusion and challenging power imbalances; both externally and within our own organisation. We are looking for an experienced and strategic Head of Supporter Retention to lead and develop our supporter retention programme during a pivotal year of delivery and organisational change. You will provide strategic and people leadership to a high-performing team, owning the retention strategy end-to-end and ensuring supporters experience engaging, values-led and respectful communications that maximise long-term income and loyalty. You will work collaboratively across fundraising, data, digital and campaigns to deliver integrated, insight-driven supporter journeys. This role plays a critical part in ensuring our communications authentically represent our rights holders, align with feminist principles and support ActionAid UK s broader organisational objectives. You will be a confident, values-led leader with significant experience in supporter retention and direct marketing within a non-profit or comparable environment. You will bring strong strategic thinking, excellent analytical skills and a collaborative approach. The successful candidate will be responsible for creating and implementing strategies to retain and engage our supporters, ensuring their continued support for our cause. Drive innovation by challenging the status quo and propelling our fundraising initiatives to new heights, ensuring that our strategies and communications reflect our commitment to social justice and equality- developing and executing campaigns that engage and inspire, utilising diverse fundraising methods and channels. Some of the key accountabilities of the role will include developing and managing the retention budget, including planning, reporting, and re-forecasting. Providing leadership to the Retention team, supporting them to develop exceptional marketing campaigns that comply with relevant codes of practice and meet targets as well as creating an environment that promotes best practices and empowers team members to run quality programs. As a key member of our fundraising team, you will have the chance to develop and manage the retention budget, oversee fundraising materials, and work closely with colleagues to ensure successful campaigns. With regular reviews and updates, you will have the chance to constantly improve and strive for positive transformational change. You will have: -Proven experience leading supporter retention or direct marketing programmes across multiple channels (digital, mail, telephone) -Strong people management experience with a track record of developing high-performing teams -Experience managing large budgets and delivering against income targets -Excellent communication and writing skills, with the ability to adapt style for different audiences -Strong analytical capability, using data and insight to inform decision-making -A commitment to feminist principles, anti-racism and safeguarding -Knowledge of fundraising regulation, GDPR and best practice Desirable (but not essential): -Change management experience, particularly within fundraising or complex organisations -Experience working within an INGO or international development context If you have experience in leadership, funding diversification, managing staff, and public speaking, and a passion for making a difference, we want you on our team. Additional information Diversity, equality, inclusion and belonging: Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. Recruitment processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
May 06, 2026
Full time
Head of Supporter Retention When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role Title: Head of Supporter Retention Salary: £49,508 to £58,221 Location: Hybrid: London or Chard, Somerset Tenure: fixed term - 1 year Right to work in the UK required ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want Are you a keen advocate of women and girls rights in emergencies? Are you a strategic leader with exceptional supporter retention expertise and a commitment to feminist principles and anti racist practice Then we'd love to hear from you! We are entering an exciting period with the launch of our strategy, strengthening our feminist, anti-racist and decolonised approach across everything we do. We are committed to equity, inclusion and challenging power imbalances; both externally and within our own organisation. We are looking for an experienced and strategic Head of Supporter Retention to lead and develop our supporter retention programme during a pivotal year of delivery and organisational change. You will provide strategic and people leadership to a high-performing team, owning the retention strategy end-to-end and ensuring supporters experience engaging, values-led and respectful communications that maximise long-term income and loyalty. You will work collaboratively across fundraising, data, digital and campaigns to deliver integrated, insight-driven supporter journeys. This role plays a critical part in ensuring our communications authentically represent our rights holders, align with feminist principles and support ActionAid UK s broader organisational objectives. You will be a confident, values-led leader with significant experience in supporter retention and direct marketing within a non-profit or comparable environment. You will bring strong strategic thinking, excellent analytical skills and a collaborative approach. The successful candidate will be responsible for creating and implementing strategies to retain and engage our supporters, ensuring their continued support for our cause. Drive innovation by challenging the status quo and propelling our fundraising initiatives to new heights, ensuring that our strategies and communications reflect our commitment to social justice and equality- developing and executing campaigns that engage and inspire, utilising diverse fundraising methods and channels. Some of the key accountabilities of the role will include developing and managing the retention budget, including planning, reporting, and re-forecasting. Providing leadership to the Retention team, supporting them to develop exceptional marketing campaigns that comply with relevant codes of practice and meet targets as well as creating an environment that promotes best practices and empowers team members to run quality programs. As a key member of our fundraising team, you will have the chance to develop and manage the retention budget, oversee fundraising materials, and work closely with colleagues to ensure successful campaigns. With regular reviews and updates, you will have the chance to constantly improve and strive for positive transformational change. You will have: -Proven experience leading supporter retention or direct marketing programmes across multiple channels (digital, mail, telephone) -Strong people management experience with a track record of developing high-performing teams -Experience managing large budgets and delivering against income targets -Excellent communication and writing skills, with the ability to adapt style for different audiences -Strong analytical capability, using data and insight to inform decision-making -A commitment to feminist principles, anti-racism and safeguarding -Knowledge of fundraising regulation, GDPR and best practice Desirable (but not essential): -Change management experience, particularly within fundraising or complex organisations -Experience working within an INGO or international development context If you have experience in leadership, funding diversification, managing staff, and public speaking, and a passion for making a difference, we want you on our team. Additional information Diversity, equality, inclusion and belonging: Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. Recruitment processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
Headway - the brain injury association
Nottingham, Nottinghamshire
ABOUT THE ROLE Job Title: Fundraising Coordinator Location: Nottingham office minimum three days per week at the office. Salary: £25,000 Permanent: 35 hours per week. Make a real difference to life after brain injury. Join us as Headway s Fundraising Coordinator and be part of a dynamic, forward-thinking fundraising team that raises vital funds and increases national visibility. Headway UK the brain injury association, supports thousands of people every year. Every 90 seconds, someone is admitted to a UK hospital with a brain injury. Brain injury can happen to anyone, of any age, at any time. The Fundraising Team raises critical funds and awareness so that everyone affected by brain injury has the support they need to live well. WHAT YOU WILL DO: The Fundraising Coordinator plays a central support role across the Fundraising Team, providing high-quality income, operational and stewardship support, with specialist activities for corporate, community and events fundraising. You will: Be the first point of contact between fundraisers and Headway UK, helping to build initial relationships. Ensure effective income management working closely with the Finance Team. Help deliver supporter stewardship, welcoming and thanking our community, challenge events and individual supporters. Support the Corporate Partnerships Manager, helping with our Corporate Membership and building our new business prospect pipeline. Attend key events, alongside the Events Team, including at the London Marathon, London Landmarks Half Marathon, Great North Run and our Annual Awards. Represent Headway at community events, ensuring our supporters receive the best possible experience. ABOUT YOU We would love to hear from you if you have: Experience working in a fundraising or customer care/administration environment. Experience in managing queries and delivering a high standard of stewardship to all stakeholders. Strong organisational skills and the ability to manage multiple projects. Excellent communication and relationship building skills. Excellent numeracy skills and proficiency with Excel and similar systems. Understanding of fundraising principles and supporter engagement. Pro-active individual who likes working collaboratively. Proficiency in working with databases and CRM platforms. A commitment to safeguarding, equality, and Headway s values You will be joining a supportive, passionate and collaborative charity committed to improving life after brain injury. BENEFITS As a staff member at Headway UK you ll have access the following range of benefits: Financial Security - Competitive Salaries Pension - You will be automatically enrolled into the People s Pension, with Headway contributing between 3 6% dependant on your contributions Occupational Sick Pay Scheme Increasing with length of service. Death in Service Benefit - You ll have the security of knowing if anything happens to you your loved ones will be provided for Flexible Working Remote working For the majority of our roles we can facilitate hybrid working. We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others. Wellbeing You ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services. Eye Test Vouchers Mental Health First Aiders Holidays and leave You ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays. Benefits You ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership. ABOUT US Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery. Embark on a fulfilling career with Headway UK, join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery. SAFEGUARDING At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references. EQUALITY, DIVERSITY AND INCLUSION We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone s contributions and perspectives. We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Thank you for your interest in Headway UK and we look forward to getting to know you! How to apply Closing date: 5pm on 20 May Interview date: 3rd- 5th June.
May 06, 2026
Full time
ABOUT THE ROLE Job Title: Fundraising Coordinator Location: Nottingham office minimum three days per week at the office. Salary: £25,000 Permanent: 35 hours per week. Make a real difference to life after brain injury. Join us as Headway s Fundraising Coordinator and be part of a dynamic, forward-thinking fundraising team that raises vital funds and increases national visibility. Headway UK the brain injury association, supports thousands of people every year. Every 90 seconds, someone is admitted to a UK hospital with a brain injury. Brain injury can happen to anyone, of any age, at any time. The Fundraising Team raises critical funds and awareness so that everyone affected by brain injury has the support they need to live well. WHAT YOU WILL DO: The Fundraising Coordinator plays a central support role across the Fundraising Team, providing high-quality income, operational and stewardship support, with specialist activities for corporate, community and events fundraising. You will: Be the first point of contact between fundraisers and Headway UK, helping to build initial relationships. Ensure effective income management working closely with the Finance Team. Help deliver supporter stewardship, welcoming and thanking our community, challenge events and individual supporters. Support the Corporate Partnerships Manager, helping with our Corporate Membership and building our new business prospect pipeline. Attend key events, alongside the Events Team, including at the London Marathon, London Landmarks Half Marathon, Great North Run and our Annual Awards. Represent Headway at community events, ensuring our supporters receive the best possible experience. ABOUT YOU We would love to hear from you if you have: Experience working in a fundraising or customer care/administration environment. Experience in managing queries and delivering a high standard of stewardship to all stakeholders. Strong organisational skills and the ability to manage multiple projects. Excellent communication and relationship building skills. Excellent numeracy skills and proficiency with Excel and similar systems. Understanding of fundraising principles and supporter engagement. Pro-active individual who likes working collaboratively. Proficiency in working with databases and CRM platforms. A commitment to safeguarding, equality, and Headway s values You will be joining a supportive, passionate and collaborative charity committed to improving life after brain injury. BENEFITS As a staff member at Headway UK you ll have access the following range of benefits: Financial Security - Competitive Salaries Pension - You will be automatically enrolled into the People s Pension, with Headway contributing between 3 6% dependant on your contributions Occupational Sick Pay Scheme Increasing with length of service. Death in Service Benefit - You ll have the security of knowing if anything happens to you your loved ones will be provided for Flexible Working Remote working For the majority of our roles we can facilitate hybrid working. We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others. Wellbeing You ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services. Eye Test Vouchers Mental Health First Aiders Holidays and leave You ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays. Benefits You ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership. ABOUT US Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery. Embark on a fulfilling career with Headway UK, join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery. SAFEGUARDING At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references. EQUALITY, DIVERSITY AND INCLUSION We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone s contributions and perspectives. We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Thank you for your interest in Headway UK and we look forward to getting to know you! How to apply Closing date: 5pm on 20 May Interview date: 3rd- 5th June.
Belmont Recruitment are currently looking to speak with Female Domestic Abuse Refuge Project Workers for a permanent position in the Winchester area of Hampshire, for a full time position. This post is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010 (genuine occupational requirement). Salary; £25,750-£26,383 Location; Winchester About the Role We are recruiting for a Female Domestic Abuse Refuge Project Worker to join a specialist domestic abuse service based in Winchester. This is a rewarding and varied role providing high-quality support to women and their children residing in refuge accommodation after fleeing domestic abuse. You will work within a trauma-informed environment, delivering practical, emotional and advocacy support to empower survivors to rebuild their lives safely and independently. The role includes both refuge-based support and resettlement work, helping women transition into safe, long-term accommodation. Key Responsibilities Supporting Women and Families Provide one-to-one support, advocacy and safety planning to women living in refuge Support women to understand their options around housing, legal remedies, benefits, health and finance Deliver parenting and family support, promoting healthy mother/child relationships Facilitate group work, drop-ins and structured support programmes Support children and young people to access and maintain education Assist with court, Jobcentre and local authority appointments (including occasional police-escorted property visits) Develop and review individual support and safety plans Provide resettlement support to enable women to move on safely from refuge Refuge Management & Operations Contribute to the smooth day-to-day running of the refuge Ensure health & safety standards are maintained within the building Support residents to maintain communal areas and prepare rooms for new arrivals Assist with housing benefit applications, licence agreements and rent collection Maintain accurate and confidential case records Multi-Agency & Partnership Working Work closely with social care, housing, police, health, education and voluntary agencies Participate in MARAC and other multi-agency forums where required Advocate on behalf of clients to ensure coordinated safety planning Promote awareness of domestic abuse and available support within the About You We are looking for a compassionate, resilient and proactive individual who is passionate about supporting survivors of domestic abuse. Essential: Experience supporting vulnerable individuals under stress Experience advocating on behalf of vulnerable people Experience facilitating group work and structured support sessions Strong understanding of safeguarding and child protection Knowledge of housing, legal and benefits systems affecting survivors Ability to manage a caseload independently Excellent communication and crisis management skills Strong organisational and record-keeping abilities Commitment to anti-oppressive practice and equality Clean driving licence and access to a vehicle (with business insurance) Desirable: Experience developing services for survivors of domestic abuse Further education qualification or relevant professional training Knowledge of local domestic abuse support pathways This role requires a strong commitment to confidentiality, safeguarding and professional boundaries. The post is subject to an enhanced DBS check. If you are passionate about empowering women and supporting families to live free from abuse, we encourage you to apply.
May 05, 2026
Full time
Belmont Recruitment are currently looking to speak with Female Domestic Abuse Refuge Project Workers for a permanent position in the Winchester area of Hampshire, for a full time position. This post is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010 (genuine occupational requirement). Salary; £25,750-£26,383 Location; Winchester About the Role We are recruiting for a Female Domestic Abuse Refuge Project Worker to join a specialist domestic abuse service based in Winchester. This is a rewarding and varied role providing high-quality support to women and their children residing in refuge accommodation after fleeing domestic abuse. You will work within a trauma-informed environment, delivering practical, emotional and advocacy support to empower survivors to rebuild their lives safely and independently. The role includes both refuge-based support and resettlement work, helping women transition into safe, long-term accommodation. Key Responsibilities Supporting Women and Families Provide one-to-one support, advocacy and safety planning to women living in refuge Support women to understand their options around housing, legal remedies, benefits, health and finance Deliver parenting and family support, promoting healthy mother/child relationships Facilitate group work, drop-ins and structured support programmes Support children and young people to access and maintain education Assist with court, Jobcentre and local authority appointments (including occasional police-escorted property visits) Develop and review individual support and safety plans Provide resettlement support to enable women to move on safely from refuge Refuge Management & Operations Contribute to the smooth day-to-day running of the refuge Ensure health & safety standards are maintained within the building Support residents to maintain communal areas and prepare rooms for new arrivals Assist with housing benefit applications, licence agreements and rent collection Maintain accurate and confidential case records Multi-Agency & Partnership Working Work closely with social care, housing, police, health, education and voluntary agencies Participate in MARAC and other multi-agency forums where required Advocate on behalf of clients to ensure coordinated safety planning Promote awareness of domestic abuse and available support within the About You We are looking for a compassionate, resilient and proactive individual who is passionate about supporting survivors of domestic abuse. Essential: Experience supporting vulnerable individuals under stress Experience advocating on behalf of vulnerable people Experience facilitating group work and structured support sessions Strong understanding of safeguarding and child protection Knowledge of housing, legal and benefits systems affecting survivors Ability to manage a caseload independently Excellent communication and crisis management skills Strong organisational and record-keeping abilities Commitment to anti-oppressive practice and equality Clean driving licence and access to a vehicle (with business insurance) Desirable: Experience developing services for survivors of domestic abuse Further education qualification or relevant professional training Knowledge of local domestic abuse support pathways This role requires a strong commitment to confidentiality, safeguarding and professional boundaries. The post is subject to an enhanced DBS check. If you are passionate about empowering women and supporting families to live free from abuse, we encourage you to apply.
American Institute of Certified Public Accountants
Job Description - Senior Manager - Global Engagement Strategy & Support (Fixed-Term Contract) (C) Senior Manager - Global Engagement Strategy & Support (Fixed-Term Contract) - (C) About the Role You will lead a member engagement team that ensures that our members, students and customers receive an excellent experience and that the member experience is at the heart of everything that we do. You will ensure that the Global Engagement Centres in our UK, South Africa and Kuala Lumpur sites deliver value to the Association that includes improving member satisfaction and building loyalty and achieving a revenue goals. You will report to the Senior Director - Global Engagement Centre and line manage 6 direct reports. You will use a hybrid in office / remote work schedule. This role is a fixed-term contract for 12-18 months. You Will Contribute to the Global Member Engagement strategy Improve our member and student satisfaction and engagement, creating value for the Association. Create a culture of continuous improvement, analysing and review all performance information to identify trends, training needs and issues Identify and act upon opportunities creating 'compelling stories' to maximise revenue performance and improve the member experience Advocate for the team to change processes or workflows that hinder member satisfaction or increases members' efforts to work with us. Review the satisfaction performance scores and ensure the survey continues to capture the relevant service experience from customers. Manage the workforce capacity plan to provide a hiring process that supports talent acquisition, following the needs of department and targeted attrition Set clear direction for all staff through Goals, reviewing performance, and recommending suitable development opportunities Implement the agreed coaching programme and provide mentoring Ensure the UK GEC has a comprehensive business continuity plan in place. Develop relationships with other teams to ensure the Association improves the experience that we offer our members. Develop a highly engaged culture that delivers through role modelling behaviours, and inspiring and developing the teams to meet targets. Employee engagement - motivate teams to produce a motivated engagement to our members You Have Background leading operational teams delivering on inbound and outbound Goals across multiple global call-centre sites Experience working within Salesforce CRM and telephone platforms driving system and process improvements. Prior experience driving transformation and automation of back office processes How We Support You We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from. We offer benefit options in and out of the workplace, including healthcare, pension plan, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle. We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued developlement About Us At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
May 04, 2026
Full time
Job Description - Senior Manager - Global Engagement Strategy & Support (Fixed-Term Contract) (C) Senior Manager - Global Engagement Strategy & Support (Fixed-Term Contract) - (C) About the Role You will lead a member engagement team that ensures that our members, students and customers receive an excellent experience and that the member experience is at the heart of everything that we do. You will ensure that the Global Engagement Centres in our UK, South Africa and Kuala Lumpur sites deliver value to the Association that includes improving member satisfaction and building loyalty and achieving a revenue goals. You will report to the Senior Director - Global Engagement Centre and line manage 6 direct reports. You will use a hybrid in office / remote work schedule. This role is a fixed-term contract for 12-18 months. You Will Contribute to the Global Member Engagement strategy Improve our member and student satisfaction and engagement, creating value for the Association. Create a culture of continuous improvement, analysing and review all performance information to identify trends, training needs and issues Identify and act upon opportunities creating 'compelling stories' to maximise revenue performance and improve the member experience Advocate for the team to change processes or workflows that hinder member satisfaction or increases members' efforts to work with us. Review the satisfaction performance scores and ensure the survey continues to capture the relevant service experience from customers. Manage the workforce capacity plan to provide a hiring process that supports talent acquisition, following the needs of department and targeted attrition Set clear direction for all staff through Goals, reviewing performance, and recommending suitable development opportunities Implement the agreed coaching programme and provide mentoring Ensure the UK GEC has a comprehensive business continuity plan in place. Develop relationships with other teams to ensure the Association improves the experience that we offer our members. Develop a highly engaged culture that delivers through role modelling behaviours, and inspiring and developing the teams to meet targets. Employee engagement - motivate teams to produce a motivated engagement to our members You Have Background leading operational teams delivering on inbound and outbound Goals across multiple global call-centre sites Experience working within Salesforce CRM and telephone platforms driving system and process improvements. Prior experience driving transformation and automation of back office processes How We Support You We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from. We offer benefit options in and out of the workplace, including healthcare, pension plan, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle. We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued developlement About Us At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
You can view our cookie policyCustomer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: UK - London: UK - Cambridge (PQ)time type: Full timeposted on: Posted Todayjob requisition id: JREQ135211We are looking for an experienced Customer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you! About You - experience, education, skills, and accomplishments. Bachelor's degree in related field / or equivalent work experience. 5 years of Customer Success, Account Management or similar experience managing customer relationships. It would be great if you also had Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education Experience using a Customer Success software platform ( Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market. Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes. Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution. Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI. Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate. Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement. Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers. Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate. Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement. About the Team Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward. Hours of Work This is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote).This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed., Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.Whether it's providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world's greatest breakthroughs by harnessing the power of human ingenuity.For more information, please visit
May 04, 2026
Full time
You can view our cookie policyCustomer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: UK - London: UK - Cambridge (PQ)time type: Full timeposted on: Posted Todayjob requisition id: JREQ135211We are looking for an experienced Customer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you! About You - experience, education, skills, and accomplishments. Bachelor's degree in related field / or equivalent work experience. 5 years of Customer Success, Account Management or similar experience managing customer relationships. It would be great if you also had Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education Experience using a Customer Success software platform ( Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market. Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes. Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution. Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI. Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate. Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement. Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers. Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate. Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement. About the Team Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward. Hours of Work This is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote).This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed., Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.Whether it's providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world's greatest breakthroughs by harnessing the power of human ingenuity.For more information, please visit
Join Rainbird as a Community Manager and help build the early foundations of a practitioner community around AI used for high-stakes decisions. You'll work closely with product and engineering teams to organise events, seed conversations, and turn day-to-day community interactions into insights that shape the platform. This role is ideal for someone who enjoys bringing technical people together, is comfortable starting small, and wants real ownership of something that grows over time. Contract Type: Full Time Location: London/Hybrid Package: Competitive, based on experience Overview Rainbird is a celebrated decision intelligence platform that delivers explainable, traceable and reliable AI models that transform human decision making. Rainbird's work is important because most AI is unable to explain its reasoning. Rainbird's mission is to deliver safe and trustworthy decision intelligence capabilities suitable for the complex world we live in. As a result of working with us, our clients gain a superpower - the ability to bring precision, consistency and transparency to decision-intensive complex processes. We are looking for a Community Manager to help establish and grow the early foundations of a product-led community around a technical, enterprise-grade platform used in highly-regulated industries. The community is at an early stage and offers a meaningful opportunity to shape how users, learners, and future practitioners connect, learn, and engage with the product over time. Role Specification This role is part of the Product organisation and works closely with Product, Engineering, and Implementation teams, as well as with learners and practitioners in the ecosystem. While the role includes communication and visibility-oriented activities, its primary focus is on engagement, learning, adoption, and feedback, rather than traditional marketing outcomes. In this position, you will help bring community programs to life by: Organizing meetups, webinars, and technical learning sessions. Fostering early conversations in community spaces and forums. Engaging with practitioners, students and tech enthusiasts. Translating day-to-day community interactions into actionable insights for Product teams. This is a role well suited to someone who enjoys working in evolving environments, is comfortable starting small, and is motivated by building meaningful connections over time. Responsibilities Execute and continuously improve community programs, including meetups, webinars, and technical learning sessions. Own the end-to-end delivery of community activities, from preparation and coordination to execution and follow-up. Actively engage with community members across forums, events, and social channels, fostering meaningful and respectful interactions. Seed and moderate discussions in technical community spaces, encouraging knowledge sharing and peer-to-peer support. Collaborate closely with Product, Engineering, and Implementation teams to surface community insights and feedback. Create and publish engaging community content (posts, updates, event recaps), including capturing photos and short-form video where relevant. Identify and support early community contributors and advocates through recognition and ongoing engagement. Track participation and engagement signals, sharing learnings and observations with the broader product team. Who You Are You enjoy bringing people together around complex, technical topics and creating environments where learning and collaboration can grow over time. You are comfortable working in evolving contexts, taking initiative, and owning your work, while partnering closely with others. You are energized by: engaging with practitioners, learners and tech enthusiasts learning new technologies and explaining them clearly facilitating conversations and building trust across a global audience You bring: strong communication and facilitation skills a hands-on, proactive approach to execution comfort working autonomously, with guidance and context from senior roles curiosity and the ability to grasp technical concepts at a high level patience and consistency in nurturing long-term engagement You value quality over volume and take pride in building thoughtful, welcoming communities. Nice to Have Experience with technical, developer, or enterprise software communities Exposure to highly-regulated industries (e.g. finance, healthcare, public sector) Experience organizing meetups, webinars, or learning programs Interest in reskilling, upskilling, or professional learning journeys Early-stage community experience at product-led organisations Why Rainbird You'll have real ownership to shape a global community in a space where trust truly matters. Join a dynamic and growing scale-up with an innovative and collaborative culture. Fully remote work with flexible arrangements. You'll influence both Product direction and user narratives. You'll work at the intersection of technology, learning, and people. Rainbird is an equal opportunities employer.
May 03, 2026
Full time
Join Rainbird as a Community Manager and help build the early foundations of a practitioner community around AI used for high-stakes decisions. You'll work closely with product and engineering teams to organise events, seed conversations, and turn day-to-day community interactions into insights that shape the platform. This role is ideal for someone who enjoys bringing technical people together, is comfortable starting small, and wants real ownership of something that grows over time. Contract Type: Full Time Location: London/Hybrid Package: Competitive, based on experience Overview Rainbird is a celebrated decision intelligence platform that delivers explainable, traceable and reliable AI models that transform human decision making. Rainbird's work is important because most AI is unable to explain its reasoning. Rainbird's mission is to deliver safe and trustworthy decision intelligence capabilities suitable for the complex world we live in. As a result of working with us, our clients gain a superpower - the ability to bring precision, consistency and transparency to decision-intensive complex processes. We are looking for a Community Manager to help establish and grow the early foundations of a product-led community around a technical, enterprise-grade platform used in highly-regulated industries. The community is at an early stage and offers a meaningful opportunity to shape how users, learners, and future practitioners connect, learn, and engage with the product over time. Role Specification This role is part of the Product organisation and works closely with Product, Engineering, and Implementation teams, as well as with learners and practitioners in the ecosystem. While the role includes communication and visibility-oriented activities, its primary focus is on engagement, learning, adoption, and feedback, rather than traditional marketing outcomes. In this position, you will help bring community programs to life by: Organizing meetups, webinars, and technical learning sessions. Fostering early conversations in community spaces and forums. Engaging with practitioners, students and tech enthusiasts. Translating day-to-day community interactions into actionable insights for Product teams. This is a role well suited to someone who enjoys working in evolving environments, is comfortable starting small, and is motivated by building meaningful connections over time. Responsibilities Execute and continuously improve community programs, including meetups, webinars, and technical learning sessions. Own the end-to-end delivery of community activities, from preparation and coordination to execution and follow-up. Actively engage with community members across forums, events, and social channels, fostering meaningful and respectful interactions. Seed and moderate discussions in technical community spaces, encouraging knowledge sharing and peer-to-peer support. Collaborate closely with Product, Engineering, and Implementation teams to surface community insights and feedback. Create and publish engaging community content (posts, updates, event recaps), including capturing photos and short-form video where relevant. Identify and support early community contributors and advocates through recognition and ongoing engagement. Track participation and engagement signals, sharing learnings and observations with the broader product team. Who You Are You enjoy bringing people together around complex, technical topics and creating environments where learning and collaboration can grow over time. You are comfortable working in evolving contexts, taking initiative, and owning your work, while partnering closely with others. You are energized by: engaging with practitioners, learners and tech enthusiasts learning new technologies and explaining them clearly facilitating conversations and building trust across a global audience You bring: strong communication and facilitation skills a hands-on, proactive approach to execution comfort working autonomously, with guidance and context from senior roles curiosity and the ability to grasp technical concepts at a high level patience and consistency in nurturing long-term engagement You value quality over volume and take pride in building thoughtful, welcoming communities. Nice to Have Experience with technical, developer, or enterprise software communities Exposure to highly-regulated industries (e.g. finance, healthcare, public sector) Experience organizing meetups, webinars, or learning programs Interest in reskilling, upskilling, or professional learning journeys Early-stage community experience at product-led organisations Why Rainbird You'll have real ownership to shape a global community in a space where trust truly matters. Join a dynamic and growing scale-up with an innovative and collaborative culture. Fully remote work with flexible arrangements. You'll influence both Product direction and user narratives. You'll work at the intersection of technology, learning, and people. Rainbird is an equal opportunities employer.
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 03, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally . We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business , elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post sale engagement, retention, and growth of your customers, partnering closely with the Account Executive Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a client facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in person meetings with multiple stakeholders History of success as a consultant, pre sales, technical account management, or equivalent Experience building comprehensive account plans Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Experience handling difficult customers or situations and can demonstrate resolutions Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A strong understanding of our business and products, and an ability to research/self starter Preferred qualifications Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Willingness to tackle things on your own A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high growth environment where things change quickly The annual salary range for this role in the primary location is £127,100 - £190,700. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations: London Team: Customer Success Job type: Full time
May 02, 2026
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post sale engagement, retention, and growth of your customers, partnering closely with the Account Executive Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a client facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in person meetings with multiple stakeholders History of success as a consultant, pre sales, technical account management, or equivalent Experience building comprehensive account plans Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Experience handling difficult customers or situations and can demonstrate resolutions Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A strong understanding of our business and products, and an ability to research/self starter Preferred qualifications Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Willingness to tackle things on your own A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high growth environment where things change quickly The annual salary range for this role in the primary location is £127,100 - £190,700. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations: London Team: Customer Success Job type: Full time
About Keech Hospice Care Keech Hospice Care provides specialist palliative care for adults and children with terminal or life limiting conditions. Our mission is to provide the best quality of life for our patients and their families as they prepare for a dignified death. Our multi professional approach involves medical, nursing, social, spiritual and emotional care and is provided 24 hours a day, 365 days a year. Access to our services is available to all, free from discrimination on such grounds as disability, political view or other opinion, race, religion, gender or sexual orientation, wealth or otherwise and marital status. We spend £14m a year, employ almost 300 staff members and work with 1500 volunteers to provide services to the communities we serve. Main duties of the job The trustee provides clinical leadership and oversight to support Keech Hospice Care in delivering safe, effective and compassionate care. The trustee contributes to the strategic direction of the organisation ensuring clinical quality, patient safety and service sustainability are prioritised. The trustee ensures the charity fulfils its duties in line with its governing documents, relevant law and regulation. The trustee acts in good faith in the best interests of beneficiaries using clinical expertise to support effective use of resources. The trustee works collaboratively with other trustees, the chief executive and senior leaders to ensure strong governance and accountability. The trustee promotes and protects the values, integrity, reputation and public confidence in Keech Hospice Care. The trustee attends board meetings, participates in reviews and serves on committees or working groups as required. The trustee maintains awareness of clinical services, the wider health system and developments in palliative and end of life care. The trustee participates in provider visits and upholds the principles of public life including integrity, accountability, openness, honesty and leadership. Job responsibilities Our trustees play a vital role in ensuring Keech Hospice achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that Keech Hospice Care has a clear strategy and that our work and goals align with our vision. They support the team to enable growth and thrive, thereby supporting patients and families who use our services. Board members have a collective, legal responsibility. They are ultimately responsible for everything the charity does and how it does it. The overriding duty of trustees is to act in good faith within charity law and to make sure the charity pursues its aims (as set out in the governing document); uses its assets exclusively to pursue those aims; and acts in the interests of its beneficiaries. Key Responsibilities Strategic Impact: Contribute to determining the overall strategic direction of Keech Hospice Care. Decisions directly impact the services provided and the lives of patients and families. Legal Responsibility: Act in good faith, ensuring the charity pursues its aims and uses its assets effectively. Collaboration: Work with other trustees, the Chief Executive, the Senior Leadership Team and stakeholders to collectively drive success. Governance: Maintain high standards of governance that generate confidence among stakeholders and staff. Integrity: Promote and protect Keech Hospice Care's values, integrity, image and reputation. Roles and Commitments: Attend board meetings; participate in the Board's annual work programme of reviews; undertake portfolio roles as directed by the Chair; be involved in the work of committees or working groups; promote the charity with external stakeholders; participate in provider visits; perform duties in accordance with the Seven Principles of Public Life. Responsible for setting the strategic direction of the charity; ensure legal stewardship and guard against conflicts of interest. What we are looking for? Commitment to Keech Hospice Care and an empathy with its aims, ethos and values. Ability to attend board meetings, participate actively and advocate for our mission. Willingness to devote the necessary time and effort to carrying out trustee duties. Skills and Experience Finance: Financial management and/or accountancy experience. Track record of securing value for money and effectiveness. Management: Experience in change management and organisational transformation, retail and fundraising management. Clinical: Experience in the health sector in general and end of life care in particular. Board: Experience at a board or senior manager level in a public, private or charity sector context. Experience of defining strategy, mergers & acquisitions, KPIs, governance, compliance, audit & risk management. Digital: Experience of online retail, recruitment, CRM systems, procurement & implementation of IT systems, use of AI/ML. Human Resources: Recruitment & retention of staff and/or volunteers. EDI: Working with young people, older adults, people from diverse backgrounds and/or special needs. Legal: Qualified lawyer, preferably with corporate experience. Personal Criteria No conflict of interest between your business activities and your role as trustee in line with the Seven Principles of Public Life (Nolan Principles). Ability to question intelligently, debate constructively, challenge rigorously and decide dispassionately. Ability to listen sensitively to the views of others inside and outside of the board and to gain the trust and respect of other board and senior management team members. Ability to seek and obtain full and satisfactory answers within the environment of the board. Ability to role model our values and to challenge trustees when they are being compromised. Willingness to learn and develop new skills and volunteer for specific committees and ad hoc workstreams as necessary. No prior experience required as a charity trustee - anyone with relevant skills and time is welcome to apply. Priority for applicants under 35, from a Black, Asian or other minority ethnic background, or living with a disability, as these groups are under represented on our board. Greater diversity helps us make better decisions and better represent the diversity of our membership and the communities we serve. Passion for making a difference in the community and skills/experience in the health sector, end of life care, or at a senior board/manager level in a public, private or charity sector. The role can be demanding but is deeply rewarding and you will be part of a friendly, energetic team. Support through trustee induction, training and peer to peer mentoring will be provided. Reasonable travel expenses arising from trustee duties can be covered. What you will gain Serving as a trustee can help you develop a variety of valuable skills: financial acumen, strategic thinking, governance, leadership, risk management, collaboration, communication, problem solving, ethical judgment and networking. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions. Depending on experience - this is a voluntary role.
May 02, 2026
Full time
About Keech Hospice Care Keech Hospice Care provides specialist palliative care for adults and children with terminal or life limiting conditions. Our mission is to provide the best quality of life for our patients and their families as they prepare for a dignified death. Our multi professional approach involves medical, nursing, social, spiritual and emotional care and is provided 24 hours a day, 365 days a year. Access to our services is available to all, free from discrimination on such grounds as disability, political view or other opinion, race, religion, gender or sexual orientation, wealth or otherwise and marital status. We spend £14m a year, employ almost 300 staff members and work with 1500 volunteers to provide services to the communities we serve. Main duties of the job The trustee provides clinical leadership and oversight to support Keech Hospice Care in delivering safe, effective and compassionate care. The trustee contributes to the strategic direction of the organisation ensuring clinical quality, patient safety and service sustainability are prioritised. The trustee ensures the charity fulfils its duties in line with its governing documents, relevant law and regulation. The trustee acts in good faith in the best interests of beneficiaries using clinical expertise to support effective use of resources. The trustee works collaboratively with other trustees, the chief executive and senior leaders to ensure strong governance and accountability. The trustee promotes and protects the values, integrity, reputation and public confidence in Keech Hospice Care. The trustee attends board meetings, participates in reviews and serves on committees or working groups as required. The trustee maintains awareness of clinical services, the wider health system and developments in palliative and end of life care. The trustee participates in provider visits and upholds the principles of public life including integrity, accountability, openness, honesty and leadership. Job responsibilities Our trustees play a vital role in ensuring Keech Hospice achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that Keech Hospice Care has a clear strategy and that our work and goals align with our vision. They support the team to enable growth and thrive, thereby supporting patients and families who use our services. Board members have a collective, legal responsibility. They are ultimately responsible for everything the charity does and how it does it. The overriding duty of trustees is to act in good faith within charity law and to make sure the charity pursues its aims (as set out in the governing document); uses its assets exclusively to pursue those aims; and acts in the interests of its beneficiaries. Key Responsibilities Strategic Impact: Contribute to determining the overall strategic direction of Keech Hospice Care. Decisions directly impact the services provided and the lives of patients and families. Legal Responsibility: Act in good faith, ensuring the charity pursues its aims and uses its assets effectively. Collaboration: Work with other trustees, the Chief Executive, the Senior Leadership Team and stakeholders to collectively drive success. Governance: Maintain high standards of governance that generate confidence among stakeholders and staff. Integrity: Promote and protect Keech Hospice Care's values, integrity, image and reputation. Roles and Commitments: Attend board meetings; participate in the Board's annual work programme of reviews; undertake portfolio roles as directed by the Chair; be involved in the work of committees or working groups; promote the charity with external stakeholders; participate in provider visits; perform duties in accordance with the Seven Principles of Public Life. Responsible for setting the strategic direction of the charity; ensure legal stewardship and guard against conflicts of interest. What we are looking for? Commitment to Keech Hospice Care and an empathy with its aims, ethos and values. Ability to attend board meetings, participate actively and advocate for our mission. Willingness to devote the necessary time and effort to carrying out trustee duties. Skills and Experience Finance: Financial management and/or accountancy experience. Track record of securing value for money and effectiveness. Management: Experience in change management and organisational transformation, retail and fundraising management. Clinical: Experience in the health sector in general and end of life care in particular. Board: Experience at a board or senior manager level in a public, private or charity sector context. Experience of defining strategy, mergers & acquisitions, KPIs, governance, compliance, audit & risk management. Digital: Experience of online retail, recruitment, CRM systems, procurement & implementation of IT systems, use of AI/ML. Human Resources: Recruitment & retention of staff and/or volunteers. EDI: Working with young people, older adults, people from diverse backgrounds and/or special needs. Legal: Qualified lawyer, preferably with corporate experience. Personal Criteria No conflict of interest between your business activities and your role as trustee in line with the Seven Principles of Public Life (Nolan Principles). Ability to question intelligently, debate constructively, challenge rigorously and decide dispassionately. Ability to listen sensitively to the views of others inside and outside of the board and to gain the trust and respect of other board and senior management team members. Ability to seek and obtain full and satisfactory answers within the environment of the board. Ability to role model our values and to challenge trustees when they are being compromised. Willingness to learn and develop new skills and volunteer for specific committees and ad hoc workstreams as necessary. No prior experience required as a charity trustee - anyone with relevant skills and time is welcome to apply. Priority for applicants under 35, from a Black, Asian or other minority ethnic background, or living with a disability, as these groups are under represented on our board. Greater diversity helps us make better decisions and better represent the diversity of our membership and the communities we serve. Passion for making a difference in the community and skills/experience in the health sector, end of life care, or at a senior board/manager level in a public, private or charity sector. The role can be demanding but is deeply rewarding and you will be part of a friendly, energetic team. Support through trustee induction, training and peer to peer mentoring will be provided. Reasonable travel expenses arising from trustee duties can be covered. What you will gain Serving as a trustee can help you develop a variety of valuable skills: financial acumen, strategic thinking, governance, leadership, risk management, collaboration, communication, problem solving, ethical judgment and networking. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions. Depending on experience - this is a voluntary role.
We are looking for an exceptional Director of Youth Work & Impact to lead our life changing work with young people. As Director of Youth Work & Impact, you will shape and drive the entire youth work offer across both Youth Zones. You'll lead programme development, ensure delivery is high quality and inclusive, and make sure our work has measurable impact on the lives of children and young people aged 8-19 (and up to 25 with additional needs) You will establish and oversee a robust Monitoring & Evaluation framework, to measure outcomes, track delivery against KPIs, and provide clear insights that inform strategic decisions by the CEO and Board. Alongside this, you will lead safeguarding as Empower's Designated Safeguarding Lead, manage programme budgets, and provide line management to senior operational staff. Through strong leadership, strategic planning and a commitment to high performance, you will ensure both Youth Zones deliver inspiring, impactful and safe experiences for every young person who walks through our doors, creating opportunities for them to have a voice and influence decisions that affect them You'll also be a visible leader across Greater Manchester - representing Empower Youth Zones at key events and meetings, strengthening partnerships and advocating for our work. This is a rare opportunity to be at the heart of a growing movement dedicated to giving every young person the chance to realise their full potential and thrive. WHAT WILL I BE DOING? Lead strategic and operational planning, delivery, and continuous improvement of youth delivery programmes across HideOut and Salford Youth Zones, embedding the national youth work curriculum into all programme areas. Through effective leadership and line management of the Heads of Youth Work, ensure programme design and delivery aligns with organisational objectives and meets the needs of young people. Establish a Monitoring and Evaluation framework (linking Onside's Excellence Framework) across operational Youth Zone delivery to inform the CEO and Board (measure impact, monitor delivery plan and KPIs against strategy) ensuring a high level of quality assurance, accountability and continuous improvement. Build and maintain strong relationships with delivery partners, funders, national and regional youth sector infrastructure organisations and other key stakeholders. Act as the charity's lead representative at local events, conferences and meetings (Local, GM & City Wide Youth Partnerships, VCS boards, Local Authority Partnership and neighbourhood groups etc) to advocate for our work. Provide strategic leadership and management of every aspect of the Youth Zone's services to young people, including our work with external partners ensure they meet performance and safeguarding standards. Take responsibility as Empower's Designated Safeguarding Lead, ensuring safeguarding policies and procedures are upheld across all programme activities, supporting the wider team to manage any concerns or incidents appropriately, creating a safe and inclusive environment. Embed a pro-active planning culture throughout the organisation with effective planning taking place at all levels, to execute the Charity's strategic goals in the most efficient and effective way, that delivers our priorities and contributes to the core values of the charity. Set and manage budgets effectively, ensuring financial accountability and value for money, and work with Finance to meet financial planning, reporting and management requirements. Support the CEO to develop the risk register for the charity so trustees can easily identify major issues and ensure effective mitigation procedures are in place and regularly reviewed. Through effective Line Management of Empower's Head of Youth Work and Partnerships and Data and Insights Manager, ensure they have all the support and resources needed to enable the Charity to be fully compliant with all relevant reporting requirements and ensure necessary processes and procedures are in place across both youth zones. Work closely with the Director of People to develop, implement and regularly review a workforce development plan for all staff and volunteers working with children and young people, ensuring professional youth work values and principles are embedded throughout our practise. Integrate equity, diversity and inclusion principles and practice across programme delivery using equity impact assessments and ensuring EDI is a core component of training and onboarding for all partners and stakeholders. To undertake any other reasonably required duties as instructed by someone acting on Chief Executive's behalf, in addition to the role-specific tasks and responsibilities detailed above. WHAT ELSE WILL I NEED TO DO? Be a role model for young people and present a positive "can do" attitude. Take personal responsibility for own actions. Provide strong leadership to the programmes team, setting clear direction and fostering a high -performance culture. Represent Empower Youth Zones positively and effectively in all dealings with internal colleagues, and external partners. Champion innovation and continuous improvement in programme delivery. Comply with all policies and procedures, with particular reference to safeguarding, codes of conduct, health and safety and equality and diversity to ensure all activities are accessible. Promote a collaborative and inclusive working environment, both within the organisation and with external partners. Assist with any promotional activities and visits that take place at the Youth Zone. Actively promote the Youth Zone and positively contribute towards increasing Youth Zone membership
May 02, 2026
Full time
We are looking for an exceptional Director of Youth Work & Impact to lead our life changing work with young people. As Director of Youth Work & Impact, you will shape and drive the entire youth work offer across both Youth Zones. You'll lead programme development, ensure delivery is high quality and inclusive, and make sure our work has measurable impact on the lives of children and young people aged 8-19 (and up to 25 with additional needs) You will establish and oversee a robust Monitoring & Evaluation framework, to measure outcomes, track delivery against KPIs, and provide clear insights that inform strategic decisions by the CEO and Board. Alongside this, you will lead safeguarding as Empower's Designated Safeguarding Lead, manage programme budgets, and provide line management to senior operational staff. Through strong leadership, strategic planning and a commitment to high performance, you will ensure both Youth Zones deliver inspiring, impactful and safe experiences for every young person who walks through our doors, creating opportunities for them to have a voice and influence decisions that affect them You'll also be a visible leader across Greater Manchester - representing Empower Youth Zones at key events and meetings, strengthening partnerships and advocating for our work. This is a rare opportunity to be at the heart of a growing movement dedicated to giving every young person the chance to realise their full potential and thrive. WHAT WILL I BE DOING? Lead strategic and operational planning, delivery, and continuous improvement of youth delivery programmes across HideOut and Salford Youth Zones, embedding the national youth work curriculum into all programme areas. Through effective leadership and line management of the Heads of Youth Work, ensure programme design and delivery aligns with organisational objectives and meets the needs of young people. Establish a Monitoring and Evaluation framework (linking Onside's Excellence Framework) across operational Youth Zone delivery to inform the CEO and Board (measure impact, monitor delivery plan and KPIs against strategy) ensuring a high level of quality assurance, accountability and continuous improvement. Build and maintain strong relationships with delivery partners, funders, national and regional youth sector infrastructure organisations and other key stakeholders. Act as the charity's lead representative at local events, conferences and meetings (Local, GM & City Wide Youth Partnerships, VCS boards, Local Authority Partnership and neighbourhood groups etc) to advocate for our work. Provide strategic leadership and management of every aspect of the Youth Zone's services to young people, including our work with external partners ensure they meet performance and safeguarding standards. Take responsibility as Empower's Designated Safeguarding Lead, ensuring safeguarding policies and procedures are upheld across all programme activities, supporting the wider team to manage any concerns or incidents appropriately, creating a safe and inclusive environment. Embed a pro-active planning culture throughout the organisation with effective planning taking place at all levels, to execute the Charity's strategic goals in the most efficient and effective way, that delivers our priorities and contributes to the core values of the charity. Set and manage budgets effectively, ensuring financial accountability and value for money, and work with Finance to meet financial planning, reporting and management requirements. Support the CEO to develop the risk register for the charity so trustees can easily identify major issues and ensure effective mitigation procedures are in place and regularly reviewed. Through effective Line Management of Empower's Head of Youth Work and Partnerships and Data and Insights Manager, ensure they have all the support and resources needed to enable the Charity to be fully compliant with all relevant reporting requirements and ensure necessary processes and procedures are in place across both youth zones. Work closely with the Director of People to develop, implement and regularly review a workforce development plan for all staff and volunteers working with children and young people, ensuring professional youth work values and principles are embedded throughout our practise. Integrate equity, diversity and inclusion principles and practice across programme delivery using equity impact assessments and ensuring EDI is a core component of training and onboarding for all partners and stakeholders. To undertake any other reasonably required duties as instructed by someone acting on Chief Executive's behalf, in addition to the role-specific tasks and responsibilities detailed above. WHAT ELSE WILL I NEED TO DO? Be a role model for young people and present a positive "can do" attitude. Take personal responsibility for own actions. Provide strong leadership to the programmes team, setting clear direction and fostering a high -performance culture. Represent Empower Youth Zones positively and effectively in all dealings with internal colleagues, and external partners. Champion innovation and continuous improvement in programme delivery. Comply with all policies and procedures, with particular reference to safeguarding, codes of conduct, health and safety and equality and diversity to ensure all activities are accessible. Promote a collaborative and inclusive working environment, both within the organisation and with external partners. Assist with any promotional activities and visits that take place at the Youth Zone. Actively promote the Youth Zone and positively contribute towards increasing Youth Zone membership
Key Responsibilities Define and lead a comprehensive AI strategy for Janus Henderson, continuously refining it based on emerging technologies and business needs. Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model development life cycle from proof of concept to deployment. Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Encourage collaboration across business units, embedding AI solutions into processes and supporting integration with technology teams. Monitor industry trends, evaluate new AI techniques and fintech innovations, and lead pilot programs to assess ROI and advocate for strategic investments in data science capabilities. Required Qualifications Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. 10+ years of experience in data science or analytics, with at least 5 years in a leadership or managerial capacity, preferably in financial services or asset management. Deep expertise in machine learning and statistical modeling, hands on experience developing and deploying models (e.g., predictive models, NLP, time series forecasting) and managing model risk in a regulated environment. Solid understanding of asset management business, including investment products, portfolio management, performance analytics and regulatory compliance reporting. Demonstrated leadership and communication skills, with the ability to articulate complex analytical findings to senior executives and to influence decision making. Preferred Experience Direct experience within an asset management analytics or quantitative research team. Hands on experience establishing governance processes for AI/ML and familiarity with EU AI Act, SEC guidance on model risk and ethical AI frameworks. Proficiency with advanced analytics libraries and tools used in finance, including quantitative finance libraries, time series databases and visualization platforms such as Tableau or Power BI. Published work, patents or conference presentations related to AI or data science in finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, Jupyter notebooks and version control (Git). Machine Learning: regression, classification, clustering, tree based models, neural networks, MLOps practices and model deployment. Data Platforms: relational and NoSQL databases, time series stores, cloud data services (AWS Redshift, Azure Synapse, Google BigQuery) and distributed computing frameworks. Analytics & BI: Tableau, Power BI, matplotlib/Plotly, Excel or similar tools for data storytelling. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption and secure data enclaves. Soft Skills & Leadership Competencies Strategic vision for AI and analytics, communicating the vision to senior leaders. High ethical standards, advocating responsible AI and refusing use cases that pose undue risk. Exceptional storytelling ability, translating complex insights into plain language for non technical audiences. Collaborative influence across IT, investment, compliance and client teams. Mentorship, fostering continuous learning and recruiting top talent. Problem solving resilience, systematically addressing data quality, model performance and resource constraints. What to Expect When You Join Hybrid working with reasonable accommodations. Generous holiday policies and paid volunteer time. Professional development support, tuition reimbursement and continuing education. All inclusive diversity, equity and inclusion culture. Maternal/paternal leave benefits and family services. Access to Headspace, ClassPass and other well being benefits. Unique employee events, including health challenges and evening socials. Supervisory Responsibilities Yes Potential for Growth Mentoring programs Leadership development Regular training sessions Career development services Continuing education courses Regulatory & Ethical Expectations You will be expected to understand the regulatory obligations of the firm and abide by JHI policies applicable to your role, including adherence to the Investment Advisory Code of Ethics. Annual Bonus Opportunity Position may be eligible for an annual discretionary bonus award from the profit pool, with individual awards based on company, department, team and personal performance. Benefits Summary Comprehensive total rewards package including competitive compensation, pension/retirement plans, health and well being benefits, and flexible work arrangements. Equal Opportunity Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
May 02, 2026
Full time
Key Responsibilities Define and lead a comprehensive AI strategy for Janus Henderson, continuously refining it based on emerging technologies and business needs. Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model development life cycle from proof of concept to deployment. Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Encourage collaboration across business units, embedding AI solutions into processes and supporting integration with technology teams. Monitor industry trends, evaluate new AI techniques and fintech innovations, and lead pilot programs to assess ROI and advocate for strategic investments in data science capabilities. Required Qualifications Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. 10+ years of experience in data science or analytics, with at least 5 years in a leadership or managerial capacity, preferably in financial services or asset management. Deep expertise in machine learning and statistical modeling, hands on experience developing and deploying models (e.g., predictive models, NLP, time series forecasting) and managing model risk in a regulated environment. Solid understanding of asset management business, including investment products, portfolio management, performance analytics and regulatory compliance reporting. Demonstrated leadership and communication skills, with the ability to articulate complex analytical findings to senior executives and to influence decision making. Preferred Experience Direct experience within an asset management analytics or quantitative research team. Hands on experience establishing governance processes for AI/ML and familiarity with EU AI Act, SEC guidance on model risk and ethical AI frameworks. Proficiency with advanced analytics libraries and tools used in finance, including quantitative finance libraries, time series databases and visualization platforms such as Tableau or Power BI. Published work, patents or conference presentations related to AI or data science in finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, Jupyter notebooks and version control (Git). Machine Learning: regression, classification, clustering, tree based models, neural networks, MLOps practices and model deployment. Data Platforms: relational and NoSQL databases, time series stores, cloud data services (AWS Redshift, Azure Synapse, Google BigQuery) and distributed computing frameworks. Analytics & BI: Tableau, Power BI, matplotlib/Plotly, Excel or similar tools for data storytelling. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption and secure data enclaves. Soft Skills & Leadership Competencies Strategic vision for AI and analytics, communicating the vision to senior leaders. High ethical standards, advocating responsible AI and refusing use cases that pose undue risk. Exceptional storytelling ability, translating complex insights into plain language for non technical audiences. Collaborative influence across IT, investment, compliance and client teams. Mentorship, fostering continuous learning and recruiting top talent. Problem solving resilience, systematically addressing data quality, model performance and resource constraints. What to Expect When You Join Hybrid working with reasonable accommodations. Generous holiday policies and paid volunteer time. Professional development support, tuition reimbursement and continuing education. All inclusive diversity, equity and inclusion culture. Maternal/paternal leave benefits and family services. Access to Headspace, ClassPass and other well being benefits. Unique employee events, including health challenges and evening socials. Supervisory Responsibilities Yes Potential for Growth Mentoring programs Leadership development Regular training sessions Career development services Continuing education courses Regulatory & Ethical Expectations You will be expected to understand the regulatory obligations of the firm and abide by JHI policies applicable to your role, including adherence to the Investment Advisory Code of Ethics. Annual Bonus Opportunity Position may be eligible for an annual discretionary bonus award from the profit pool, with individual awards based on company, department, team and personal performance. Benefits Summary Comprehensive total rewards package including competitive compensation, pension/retirement plans, health and well being benefits, and flexible work arrangements. Equal Opportunity Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 02, 2026
Contractor
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Player Protection Officer Location: Hybrid Department: Risk & Compliance Type: Full-time Salary: Up to £30,000 per annum plus annual bonus (depending on company performance) Do yo have experience in AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme What You ll Be Doing Conducting risk assessments and forensic profiling of customer accounts Investigating escalated cases of fraudulent activity and suspicious behaviour Engaging with customers to understand their circumstances and ensure safe play Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews Maintaining accurate records and completing Suspicious Activity Reports (SARs) Collaborating with retail and digital teams to create a seamless safer gambling experience Presenting findings to senior governance meetings and contributing to policy improvements What You ll Bring Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance) Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act Hands-on experience with Customer Due Diligence (CDD) and EDD procedures Excellent communication skills and the ability to handle sensitive conversations with empathy A sharp eye for detail and a proactive, investigative mindset Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) Ability to work independently and as part of a remote team Desirable Extras ICA Certificate in KYC, CDD, or AML Experience compiling reports and presenting findings to senior stakeholders Why You ll Love It Here You ll be part of a passionate team that puts player safety at the heart of everything You ll have the opportunity to shape safer gambling practices and drive real change You ll work in a supportive, collaborative environment with room to grow Ready to make a difference? Apply now and help us protect what matters most.
May 02, 2026
Full time
Player Protection Officer Location: Hybrid Department: Risk & Compliance Type: Full-time Salary: Up to £30,000 per annum plus annual bonus (depending on company performance) Do yo have experience in AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme What You ll Be Doing Conducting risk assessments and forensic profiling of customer accounts Investigating escalated cases of fraudulent activity and suspicious behaviour Engaging with customers to understand their circumstances and ensure safe play Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews Maintaining accurate records and completing Suspicious Activity Reports (SARs) Collaborating with retail and digital teams to create a seamless safer gambling experience Presenting findings to senior governance meetings and contributing to policy improvements What You ll Bring Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance) Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act Hands-on experience with Customer Due Diligence (CDD) and EDD procedures Excellent communication skills and the ability to handle sensitive conversations with empathy A sharp eye for detail and a proactive, investigative mindset Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) Ability to work independently and as part of a remote team Desirable Extras ICA Certificate in KYC, CDD, or AML Experience compiling reports and presenting findings to senior stakeholders Why You ll Love It Here You ll be part of a passionate team that puts player safety at the heart of everything You ll have the opportunity to shape safer gambling practices and drive real change You ll work in a supportive, collaborative environment with room to grow Ready to make a difference? Apply now and help us protect what matters most.
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally. We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business, elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this sit
May 01, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally. We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business, elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this sit
We are looking for a resilient and dedicated people to join our new specialist high risk domestic abuse service as Independent Domestic Violence Advocates (IDVA). As a new service, we have 2 x full time IDVA positions available. These roles are full time, working a hybrid with two days per week expected to work from our centrally located office in Boscombe. Due to the nature of the role, the successful applicants would be expected to travel regularly across the Dorset county. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Welcome Bonus : £500 on successful completion of probation period. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As an IDVA you will provide high quality support to victims of domestic violence and abuse. You will deliver and provide support in five key areas to support victims to: Feel safer Feel informed about their rights and the criminal justice system Feel listened to and heard Be able to implement healthy coping mechanisms Be connected with services who are available to help them Key Responsibilities: As an Independent Domestic Violence Advocate you will: provide appropriate non-therapeutic support to victims of domestic abuse via their preferred contact method. undertake needs and risk assessments to develop tailored individual safety and support plans to address the specific needs of the victim. use a bespoke case management system to maintain accurate and confidential record keeping and contribute to the collection of outcomes. liaise with the police, social services, CPS, and other agencies on the client's behalf, with the client's consent maintaining confidentiality provide information to victims to enable them to make informed choices about their future options. About You: Ideally, you will hold an approved and accredited IDVA qualification (or you must be willing to work towards one) You will need: A strong understanding of domestic abuse and violence and the impact this has on victims. Experience of working with victims of crime (preferably domestic abuse) including completing risk assessments and safety planning Experience of managing a caseload and keeping clear case management records. Experience of adapting communication styles to be able to effectively communicate. An understanding of trauma informed practice and how to implement this within your work A through understanding of the criminal justice system and the Victim's Code An understanding of confidentiality, safeguarding and other legal requirements Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages. Organised and methodical approach to work with the ability to plan, prioritise and organise workload This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible
May 01, 2026
Full time
We are looking for a resilient and dedicated people to join our new specialist high risk domestic abuse service as Independent Domestic Violence Advocates (IDVA). As a new service, we have 2 x full time IDVA positions available. These roles are full time, working a hybrid with two days per week expected to work from our centrally located office in Boscombe. Due to the nature of the role, the successful applicants would be expected to travel regularly across the Dorset county. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Welcome Bonus : £500 on successful completion of probation period. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As an IDVA you will provide high quality support to victims of domestic violence and abuse. You will deliver and provide support in five key areas to support victims to: Feel safer Feel informed about their rights and the criminal justice system Feel listened to and heard Be able to implement healthy coping mechanisms Be connected with services who are available to help them Key Responsibilities: As an Independent Domestic Violence Advocate you will: provide appropriate non-therapeutic support to victims of domestic abuse via their preferred contact method. undertake needs and risk assessments to develop tailored individual safety and support plans to address the specific needs of the victim. use a bespoke case management system to maintain accurate and confidential record keeping and contribute to the collection of outcomes. liaise with the police, social services, CPS, and other agencies on the client's behalf, with the client's consent maintaining confidentiality provide information to victims to enable them to make informed choices about their future options. About You: Ideally, you will hold an approved and accredited IDVA qualification (or you must be willing to work towards one) You will need: A strong understanding of domestic abuse and violence and the impact this has on victims. Experience of working with victims of crime (preferably domestic abuse) including completing risk assessments and safety planning Experience of managing a caseload and keeping clear case management records. Experience of adapting communication styles to be able to effectively communicate. An understanding of trauma informed practice and how to implement this within your work A through understanding of the criminal justice system and the Victim's Code An understanding of confidentiality, safeguarding and other legal requirements Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages. Organised and methodical approach to work with the ability to plan, prioritise and organise workload This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible
Would you like to join a fast-growing, premium spirits business with an expanding international footprint? This is an opportunity to be part of an entrepreneurial team that develops and markets high-quality spirits, combining heritage craft with modern brand building. With continued investment in distilling operations and global distribution, the business is entering an exciting new phase of growth. As the FP&A Analyst you will, play a pivotal role in the business, working with the Finance Director in building financial budgeting and forecasting models. The Role: Delivering accurate monthly management reporting Producing insightful variance analysis and performance commentary Supporting annual budgets and rolling forecasts Acting as a finance business partner to commercial and operational teams Building and enhancing financial models (P&L, cashflow, balance sheet) Developing dashboards and improving reporting processes Supporting systems and reporting improvement projects Monitoring cashflow and highlighting risks and opportunities About You: Qualified accountant with strong FP&A or commercial finance experience Background in FMCG, manufacturing, wholesale or drinks industry preferred Strong financial modelling and analytical skills Commercially minded with the confidence to challenge stakeholders Comfortable working in a fast-paced, entrepreneurial environment Proactive, detail-focused and solutions-oriented Strong communicator, able to present financial insights clearly Experience with ERP and reporting tools advantageous If the role and responsibilities sound like a good fit for you, then I d love to speak to you! Find out more about our available opportunities or how we can help you further your career contact us today. Email: (url removed) Phone: (phone number removed) We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
May 01, 2026
Full time
Would you like to join a fast-growing, premium spirits business with an expanding international footprint? This is an opportunity to be part of an entrepreneurial team that develops and markets high-quality spirits, combining heritage craft with modern brand building. With continued investment in distilling operations and global distribution, the business is entering an exciting new phase of growth. As the FP&A Analyst you will, play a pivotal role in the business, working with the Finance Director in building financial budgeting and forecasting models. The Role: Delivering accurate monthly management reporting Producing insightful variance analysis and performance commentary Supporting annual budgets and rolling forecasts Acting as a finance business partner to commercial and operational teams Building and enhancing financial models (P&L, cashflow, balance sheet) Developing dashboards and improving reporting processes Supporting systems and reporting improvement projects Monitoring cashflow and highlighting risks and opportunities About You: Qualified accountant with strong FP&A or commercial finance experience Background in FMCG, manufacturing, wholesale or drinks industry preferred Strong financial modelling and analytical skills Commercially minded with the confidence to challenge stakeholders Comfortable working in a fast-paced, entrepreneurial environment Proactive, detail-focused and solutions-oriented Strong communicator, able to present financial insights clearly Experience with ERP and reporting tools advantageous If the role and responsibilities sound like a good fit for you, then I d love to speak to you! Find out more about our available opportunities or how we can help you further your career contact us today. Email: (url removed) Phone: (phone number removed) We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
