2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
May 15, 2026
Full time
2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
Senior Network Engineer (Cisco/Palo Alto/SD-WAN) - 12 Month FTC Glasgow - Hybrid (2 Days in Office on Average) £56,000 + Benefits | No Sponsorship Available VIQU have partnered with a globally recognised professional services organisation undergoing a major cloud transformation programme and large-scale infrastructure evolution. As part of this growth, they are hiring a Senior Network Engineer to support a highly secure, enterprise-scale environment across both BAU operations and critical project work. This is a hands-on Network Engineer role focused on maintaining and improving a complex global network estate, while contributing to ongoing cloud and SD-WAN migration initiatives. You'll join a collaborative infrastructure team responsible for ensuring high availability, security, and performance across the organisation's core networking platforms. The role will involve a mix of operational support, troubleshooting, major incident involvement, and project delivery within a highly regulated environment. Key responsibilities: Deliver 3rd line network support across global WAN and LAN environments Support and troubleshoot Cisco networking infrastructure including Nexus 3K & 9K Manage and maintain Palo Alto and Fortinet Firewall technologies Support Aruba wireless environments, controllers, and HPE access points Assist with SD-WAN migration projects using HP EdgeConnect Work closely with vendors and internal teams on root cause analysis and problem management Support network security, VPN connectivity, QoS, routing protocols, and Layer 7 technologies Participate in out-of-hours support and weekend shift coverage Key requirements: Strong enterprise networking experience within Cisco environments Experience with Palo Alto and/or Fortinet Firewalls Knowledge of Aruba wireless technologies and SD-WAN Strong understanding of BGP, OSPF, EIGRP, VPNs, MPLS, and QoS Experience within highly regulated or process-driven environments Comfortable supporting both Legacy and modern infrastructure Previous experience in professional services environments would be advantageous CCNP, CCIE, or equivalent networking knowledge preferred Exposure to Azure networking or cloud connectivity is beneficial Shift Pattern: Friday to Monday 7am - 7pm shifts Initial onboarding period Monday-Friday in the Glasgow office Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on (see below). Know someone great? Refer them and receive up to £1,000 if successful (terms apply).
May 14, 2026
Senior Network Engineer (Cisco/Palo Alto/SD-WAN) - 12 Month FTC Glasgow - Hybrid (2 Days in Office on Average) £56,000 + Benefits | No Sponsorship Available VIQU have partnered with a globally recognised professional services organisation undergoing a major cloud transformation programme and large-scale infrastructure evolution. As part of this growth, they are hiring a Senior Network Engineer to support a highly secure, enterprise-scale environment across both BAU operations and critical project work. This is a hands-on Network Engineer role focused on maintaining and improving a complex global network estate, while contributing to ongoing cloud and SD-WAN migration initiatives. You'll join a collaborative infrastructure team responsible for ensuring high availability, security, and performance across the organisation's core networking platforms. The role will involve a mix of operational support, troubleshooting, major incident involvement, and project delivery within a highly regulated environment. Key responsibilities: Deliver 3rd line network support across global WAN and LAN environments Support and troubleshoot Cisco networking infrastructure including Nexus 3K & 9K Manage and maintain Palo Alto and Fortinet Firewall technologies Support Aruba wireless environments, controllers, and HPE access points Assist with SD-WAN migration projects using HP EdgeConnect Work closely with vendors and internal teams on root cause analysis and problem management Support network security, VPN connectivity, QoS, routing protocols, and Layer 7 technologies Participate in out-of-hours support and weekend shift coverage Key requirements: Strong enterprise networking experience within Cisco environments Experience with Palo Alto and/or Fortinet Firewalls Knowledge of Aruba wireless technologies and SD-WAN Strong understanding of BGP, OSPF, EIGRP, VPNs, MPLS, and QoS Experience within highly regulated or process-driven environments Comfortable supporting both Legacy and modern infrastructure Previous experience in professional services environments would be advantageous CCNP, CCIE, or equivalent networking knowledge preferred Exposure to Azure networking or cloud connectivity is beneficial Shift Pattern: Friday to Monday 7am - 7pm shifts Initial onboarding period Monday-Friday in the Glasgow office Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on (see below). Know someone great? Refer them and receive up to £1,000 if successful (terms apply).
A technology support provider in the United Kingdom is seeking a Microsoft Azure 3rd Line Support Engineer to join their IT support team. The ideal candidate will provide advanced technical support for Azure solutions, manage requests from clients, and work closely with the Microsoft support team. A minimum of 6 years in technical support and expertise with Azure services are required. Strong communication and documentation skills are essential, along with a customer-centric approach to support.
May 14, 2026
Full time
A technology support provider in the United Kingdom is seeking a Microsoft Azure 3rd Line Support Engineer to join their IT support team. The ideal candidate will provide advanced technical support for Azure solutions, manage requests from clients, and work closely with the Microsoft support team. A minimum of 6 years in technical support and expertise with Azure services are required. Strong communication and documentation skills are essential, along with a customer-centric approach to support.
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
May 14, 2026
Full time
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
Contract Senior Infrastructure Engineer (Azure / Intune / Windows 365 / Exchange) Location Berkshire 1 or 2 days a week, rest remote : Contract Duration: 4-6 months initially, will be extended. Rate: 425 day rate,IN scope of IR35 Start Date: ASAP Client will wait for the right person. Overview: We are seeking a Contract Senior Infrastructure Engineer to join our leading clients Infrastructure Operations (OPS) team, supporting a hybrid environment across on-premises and Azure platforms. This role is focused on strengthening Azure and modern workplace capability, particularly across Intune and Windows 365, while also supporting Exchange Online, Exchange On-Prem, and core infrastructure services. This is not a traditional infrastructure role, so strong hands-on cloud and modern workplace experience is essential. Role Focus: Strengthen team capability in Azure and modern workplace technologies, particularly Intune and Windows 365. Support and maintain Exchange Online and Exchange On-Prem environments. Contribute to infrastructure modernisation and cloud migration activities across the Operations team. Provide 3rd line support across core infrastructure and Microsoft 365 platforms. Work across operational support and project delivery in a fast-paced OPS environment. Key Requirements: Strong hands-on experience with Azure infrastructure, including IaaS, networking, and identity. Strong hands-on experience with Microsoft Intune / Endpoint Manager. Strong hands-on experience with Windows 365 (Cloud PC). Strong hands-on experience with Exchange Online and Exchange On-Prem. Experience administering Microsoft 365 services. Strong PowerShell scripting capability. Good understanding of corporate security principles and best practices. Solid background in Windows Server administration. Solid background in Active Directory and Entra ID. Experience working in a fast-paced OPS environment spanning 3rd line support and project work. Understanding of infrastructure lifecycle management and end-of-life planning. Ability to support Microsoft 365 infrastructure and services. Willingness to attend data centre sites as required; car access is needed. Additional / Desirable Skills: VMware administration and support. Cisco networking fundamentals. Okta and SSO authentication. Infrastructure as Code, including Terraform. DevOps and automation practices. Role-Based Access Control (RBAC). Networking and firewall technologies. Why Join? This contract opportunity offers the chance to play a key role in strengthening the client's cloud and modern workplace capability within the Infrastructure Operations team. You will work across business-critical platforms, support ongoing modernisation, and contribute directly to the evolution of a hybrid infrastructure estate. For more information, please send your CV to (url removed) Services advertised are those of an employment business.
May 14, 2026
Contractor
Contract Senior Infrastructure Engineer (Azure / Intune / Windows 365 / Exchange) Location Berkshire 1 or 2 days a week, rest remote : Contract Duration: 4-6 months initially, will be extended. Rate: 425 day rate,IN scope of IR35 Start Date: ASAP Client will wait for the right person. Overview: We are seeking a Contract Senior Infrastructure Engineer to join our leading clients Infrastructure Operations (OPS) team, supporting a hybrid environment across on-premises and Azure platforms. This role is focused on strengthening Azure and modern workplace capability, particularly across Intune and Windows 365, while also supporting Exchange Online, Exchange On-Prem, and core infrastructure services. This is not a traditional infrastructure role, so strong hands-on cloud and modern workplace experience is essential. Role Focus: Strengthen team capability in Azure and modern workplace technologies, particularly Intune and Windows 365. Support and maintain Exchange Online and Exchange On-Prem environments. Contribute to infrastructure modernisation and cloud migration activities across the Operations team. Provide 3rd line support across core infrastructure and Microsoft 365 platforms. Work across operational support and project delivery in a fast-paced OPS environment. Key Requirements: Strong hands-on experience with Azure infrastructure, including IaaS, networking, and identity. Strong hands-on experience with Microsoft Intune / Endpoint Manager. Strong hands-on experience with Windows 365 (Cloud PC). Strong hands-on experience with Exchange Online and Exchange On-Prem. Experience administering Microsoft 365 services. Strong PowerShell scripting capability. Good understanding of corporate security principles and best practices. Solid background in Windows Server administration. Solid background in Active Directory and Entra ID. Experience working in a fast-paced OPS environment spanning 3rd line support and project work. Understanding of infrastructure lifecycle management and end-of-life planning. Ability to support Microsoft 365 infrastructure and services. Willingness to attend data centre sites as required; car access is needed. Additional / Desirable Skills: VMware administration and support. Cisco networking fundamentals. Okta and SSO authentication. Infrastructure as Code, including Terraform. DevOps and automation practices. Role-Based Access Control (RBAC). Networking and firewall technologies. Why Join? This contract opportunity offers the chance to play a key role in strengthening the client's cloud and modern workplace capability within the Infrastructure Operations team. You will work across business-critical platforms, support ongoing modernisation, and contribute directly to the evolution of a hybrid infrastructure estate. For more information, please send your CV to (url removed) Services advertised are those of an employment business.
Senior 3rd Line Support Engineer/Azure/M365/Customer Success Specialist (MSP) Location: Bristol Office-based 4 days per week + customer site visits Salary: £43k + benefits Start: ASAP (Immediate or up to 4 weeks' notice) Role Overview: We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management. Core Purpose: Drive customer satisfaction, retention, and service excellence Act as 3rd line escalation for complex, high-impact incidents Support onboarding, adoption, and ongoing customer success Provide a higher-level view of customer environments and engagement Use data and insight to proactively improve service delivery Key Responsibilities: Issue Resolution & Senior Support Act as the primary escalation point for priority and complex technical incidents Lead troubleshooting activities across infrastructure, cloud, and security platforms Work closely with 2nd line engineers, providing guidance and mentoring Maintain and improve technical documentation and knowledge bases Proactive Engagement & Customer Success: Monitor customer health and service desk data to identify risks and improvement areas Conduct regular customer check-ins and service reviews Support customer site visits where required Act as a customer advocate internally Onboarding, Adoption & Training: Lead technical onboarding of new customers and services Deliver knowledge transfer and training to customers and internal teams Track onboarding progress and platform adoption Service Improvement & Data Analysis: Analyse service desk metrics, alerting, and monitoring data Drive continuous improvement, best practices, and process optimisation Contribute to ITIL-aligned service delivery improvements Commercial Awareness: Identify opportunities for upsell and cross-sell in collaboration with account teams Provide technical input into customer roadmaps and service evolution Technical Environment: You will work across a modern MSP technology stack, including: End User & Workspace Microsoft 365 Admin Azure & Entra ID (Azure AD) Identity & Access Management Endpoint Management (Intune) Defender & security tooling Infrastructure & Platforms Windows Server, AD, Exchange VMware & Hyper-V Backup and recovery solutions Storage, server, and hardware operations VM life cycle management Cloud & Hybrid Azure services Hybrid cloud design and support Cloud and virtual platform operations Networking LAN/WAN Cisco networking RDP, monitoring, alerting Security Cybersecurity fundamentals Security principles and best practices Endpoint and cloud security monitoring Required Experience & Qualifications: 2-5 years' experience in an MSP environment Strong experience in 2nd/3rd line support with escalation ownership Proven ability to support multiple customer environments Experience mentoring, coaching, or leading by influence on a service desk Exposure to customer-facing service reviews and stakeholder engagement ITIL Foundation (Required) Bachelor's degree or equivalent hands-on experience Experience using ITSM & CRM platforms (Autotask, Halo or similar) RSG Plc is acting as an Employment Agency in relation to this vacancy.
May 12, 2026
Full time
Senior 3rd Line Support Engineer/Azure/M365/Customer Success Specialist (MSP) Location: Bristol Office-based 4 days per week + customer site visits Salary: £43k + benefits Start: ASAP (Immediate or up to 4 weeks' notice) Role Overview: We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management. Core Purpose: Drive customer satisfaction, retention, and service excellence Act as 3rd line escalation for complex, high-impact incidents Support onboarding, adoption, and ongoing customer success Provide a higher-level view of customer environments and engagement Use data and insight to proactively improve service delivery Key Responsibilities: Issue Resolution & Senior Support Act as the primary escalation point for priority and complex technical incidents Lead troubleshooting activities across infrastructure, cloud, and security platforms Work closely with 2nd line engineers, providing guidance and mentoring Maintain and improve technical documentation and knowledge bases Proactive Engagement & Customer Success: Monitor customer health and service desk data to identify risks and improvement areas Conduct regular customer check-ins and service reviews Support customer site visits where required Act as a customer advocate internally Onboarding, Adoption & Training: Lead technical onboarding of new customers and services Deliver knowledge transfer and training to customers and internal teams Track onboarding progress and platform adoption Service Improvement & Data Analysis: Analyse service desk metrics, alerting, and monitoring data Drive continuous improvement, best practices, and process optimisation Contribute to ITIL-aligned service delivery improvements Commercial Awareness: Identify opportunities for upsell and cross-sell in collaboration with account teams Provide technical input into customer roadmaps and service evolution Technical Environment: You will work across a modern MSP technology stack, including: End User & Workspace Microsoft 365 Admin Azure & Entra ID (Azure AD) Identity & Access Management Endpoint Management (Intune) Defender & security tooling Infrastructure & Platforms Windows Server, AD, Exchange VMware & Hyper-V Backup and recovery solutions Storage, server, and hardware operations VM life cycle management Cloud & Hybrid Azure services Hybrid cloud design and support Cloud and virtual platform operations Networking LAN/WAN Cisco networking RDP, monitoring, alerting Security Cybersecurity fundamentals Security principles and best practices Endpoint and cloud security monitoring Required Experience & Qualifications: 2-5 years' experience in an MSP environment Strong experience in 2nd/3rd line support with escalation ownership Proven ability to support multiple customer environments Experience mentoring, coaching, or leading by influence on a service desk Exposure to customer-facing service reviews and stakeholder engagement ITIL Foundation (Required) Bachelor's degree or equivalent hands-on experience Experience using ITSM & CRM platforms (Autotask, Halo or similar) RSG Plc is acting as an Employment Agency in relation to this vacancy.
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 08, 2026
Full time
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This Senior IT Support Engineer role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders. As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region. Key Responsibilities: • Support delivery of medium-scale IT projects, including procurement and rollout of systems • Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities • Provide expert problem-solving and challenge existing approaches to implement effective solutions • Contribute to IT estate refresh planning, including budgeting and infrastructure improvements • Deliver training and guidance to local IT staff to build capability • Provide short-term specialist support during IT incidents or crises • Work closely with stakeholders across schools, communicating technical concepts clearly • Travel to schools across South East England as part of project delivery (within working hours) Key Requirements: • Proven experience in a 2nd or 3rd line IT support or technical role • Strong technical troubleshooting and problem-solving skills • Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure • Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems • Ability to work independently and take ownership of technical projects • Excellent communication skills with experience engaging non-technical stakeholders • Experience within education or schools is desirable but not essential • Full UK driving licence and willingness to travel across the region Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website Know someone exceptional for this Senior IT Support Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities. Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits
May 08, 2026
Full time
Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This Senior IT Support Engineer role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders. As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region. Key Responsibilities: • Support delivery of medium-scale IT projects, including procurement and rollout of systems • Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities • Provide expert problem-solving and challenge existing approaches to implement effective solutions • Contribute to IT estate refresh planning, including budgeting and infrastructure improvements • Deliver training and guidance to local IT staff to build capability • Provide short-term specialist support during IT incidents or crises • Work closely with stakeholders across schools, communicating technical concepts clearly • Travel to schools across South East England as part of project delivery (within working hours) Key Requirements: • Proven experience in a 2nd or 3rd line IT support or technical role • Strong technical troubleshooting and problem-solving skills • Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure • Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems • Ability to work independently and take ownership of technical projects • Excellent communication skills with experience engaging non-technical stakeholders • Experience within education or schools is desirable but not essential • Full UK driving licence and willingness to travel across the region Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website Know someone exceptional for this Senior IT Support Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities. Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits
Senior IDAM Engineer Must have current SC Clearance Location: Central London (Hybrid working) Contract: 6 months. Excellent day rate + outside IR35 We are seeking a Senior Identity & Access Management (IDAM/IAM) Engineer, experienced with Azure AD/Entra ID, ADFS, MFA, SSO and certificate based-authentication, to join a specialist End User Compute IT services provider, modernising secure digital workplaces for high-profile UK Central Government departments. Key Responsibilities Lead the design and implementation of IDAM solutions across hybrid and cloud environments Ensure authentication and authorisation frameworks are in place & align to Zero Trust principles. Manage provisioning, role-based access, and life cycle management across diverse platforms. Integrate IDAM services with cloud SaaS, endpoint, and security tooling. Support project delivery, including migrations and onboarding of new systems. Provide 3rd line escalation support for complex IDAM incidents and issues. Produce clear technical documentation, standards, and runbooks to support BAU operations. Skills sought with IDAM technologies such as Azure AD/Entra ID, ADFS, MFA, SSO, and certificate-based authentication. Implementing and managing identity life cycle management solutions. RBAC, privileged access management, and conditional access. Familiarity with Zero Trust models and government security frameworks (NCSC, ISO 27001). Scripting and automation (PowerShell, API integrations) for identity workflows. Supporting large-scale enterprise or government identity environments. Ability to work with cross-functional teams and communicate effectively with technical and non-technical stakeholders. Desirable skills : Okta, SailPoint, or similar enterprise IDAM tools; knowledge of DevSecOps integration; relevant certifications (Microsoft, CISSP, CISM). Please note current SC clearance is an essential requirement for this role. Apply now to progress!
Oct 07, 2025
Contractor
Senior IDAM Engineer Must have current SC Clearance Location: Central London (Hybrid working) Contract: 6 months. Excellent day rate + outside IR35 We are seeking a Senior Identity & Access Management (IDAM/IAM) Engineer, experienced with Azure AD/Entra ID, ADFS, MFA, SSO and certificate based-authentication, to join a specialist End User Compute IT services provider, modernising secure digital workplaces for high-profile UK Central Government departments. Key Responsibilities Lead the design and implementation of IDAM solutions across hybrid and cloud environments Ensure authentication and authorisation frameworks are in place & align to Zero Trust principles. Manage provisioning, role-based access, and life cycle management across diverse platforms. Integrate IDAM services with cloud SaaS, endpoint, and security tooling. Support project delivery, including migrations and onboarding of new systems. Provide 3rd line escalation support for complex IDAM incidents and issues. Produce clear technical documentation, standards, and runbooks to support BAU operations. Skills sought with IDAM technologies such as Azure AD/Entra ID, ADFS, MFA, SSO, and certificate-based authentication. Implementing and managing identity life cycle management solutions. RBAC, privileged access management, and conditional access. Familiarity with Zero Trust models and government security frameworks (NCSC, ISO 27001). Scripting and automation (PowerShell, API integrations) for identity workflows. Supporting large-scale enterprise or government identity environments. Ability to work with cross-functional teams and communicate effectively with technical and non-technical stakeholders. Desirable skills : Okta, SailPoint, or similar enterprise IDAM tools; knowledge of DevSecOps integration; relevant certifications (Microsoft, CISSP, CISM). Please note current SC clearance is an essential requirement for this role. Apply now to progress!
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Oct 01, 2025
Full time
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Avanti Recruitment is currently working with a leading, award-winning FinTech who are seeking a hands-on Engineering Manager to take responsibility for engineering leadership and delivery. The business provides cutting-edge financial technology solutions to global financial institutions and has been recognised for excellence and innovation across the sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located in Surrey. You will line manage 2 Senior Engineers, as well as a 3rd Engineer and SRE. Key Responsibilities Daily interaction other departments, MD of Trading, Joint-CEOs as well as external clients Hands-on coding / documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client onboarding and resolve platform-related issues Experience You will have experience supervising, developing, and training engineering teams. Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and operational mindset Excellent communication skills for both internal leadership and client-facing situations Interview process: Initial interview with Head of Engineering Technical and practical test CTO / Chairman of Tech Committee meeting Final stage with CEO The salary on this position is up to £90,000. If you would like to be considered for this role then click Apply Now!
Sep 24, 2025
Full time
Avanti Recruitment is currently working with a leading, award-winning FinTech who are seeking a hands-on Engineering Manager to take responsibility for engineering leadership and delivery. The business provides cutting-edge financial technology solutions to global financial institutions and has been recognised for excellence and innovation across the sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located in Surrey. You will line manage 2 Senior Engineers, as well as a 3rd Engineer and SRE. Key Responsibilities Daily interaction other departments, MD of Trading, Joint-CEOs as well as external clients Hands-on coding / documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client onboarding and resolve platform-related issues Experience You will have experience supervising, developing, and training engineering teams. Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and operational mindset Excellent communication skills for both internal leadership and client-facing situations Interview process: Initial interview with Head of Engineering Technical and practical test CTO / Chairman of Tech Committee meeting Final stage with CEO The salary on this position is up to £90,000. If you would like to be considered for this role then click Apply Now!
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Hampshire, or Surrey? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Sep 24, 2025
Full time
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Hampshire, or Surrey? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Japanese speaking Senior Systems Engineer Ref: YC46841 A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT: Not available - Contract Type: Permanent, full-time Salary: £30k-£40K, depending on experience Working Hours: Monday-Friday, 8:30-17:00 (37.5 hours/week, Overtime and on-call work may be required as needed.) Start Date: ASAP Location: Central London Senior Systems Engineer Main Responsibilities System Integration Projects Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st-3rd line technical support to customers Diagnose and resolve issues via phone, email, and ticketing systems Maintain support documentation (site manuals, asset lists, user guides) Act as escalation point for complex cases System Maintenance Services Maintain customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals Support internal IT system planning and upgrades Maintain laboratory systems availability, security, and integrity Leadership & Development Mentor and assist junior staff Supervise engineers, ensuring IT goods are secure and well-managed Research new products and propose operational improvements Senior Systems Engineer Requirements Essential: 3+ years' hands-on experience with Cisco switches/routers and firewalls (design & implementation) Strong LAN design and ISP coordination experience Multi-site VPN implementation experience Proficiency in network design documentation Windows services: AD, DHCP, DNS, GPO, print queues, shared folders Server and storage knowledge in physical and virtual environments Business level of English and Japanese Desirable: Cisco CCNP certification Experience with VMware and Hyper-V Knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS) All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Sep 22, 2025
Full time
Japanese speaking Senior Systems Engineer Ref: YC46841 A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT: Not available - Contract Type: Permanent, full-time Salary: £30k-£40K, depending on experience Working Hours: Monday-Friday, 8:30-17:00 (37.5 hours/week, Overtime and on-call work may be required as needed.) Start Date: ASAP Location: Central London Senior Systems Engineer Main Responsibilities System Integration Projects Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st-3rd line technical support to customers Diagnose and resolve issues via phone, email, and ticketing systems Maintain support documentation (site manuals, asset lists, user guides) Act as escalation point for complex cases System Maintenance Services Maintain customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals Support internal IT system planning and upgrades Maintain laboratory systems availability, security, and integrity Leadership & Development Mentor and assist junior staff Supervise engineers, ensuring IT goods are secure and well-managed Research new products and propose operational improvements Senior Systems Engineer Requirements Essential: 3+ years' hands-on experience with Cisco switches/routers and firewalls (design & implementation) Strong LAN design and ISP coordination experience Multi-site VPN implementation experience Proficiency in network design documentation Windows services: AD, DHCP, DNS, GPO, print queues, shared folders Server and storage knowledge in physical and virtual environments Business level of English and Japanese Desirable: Cisco CCNP certification Experience with VMware and Hyper-V Knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS) All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
