WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high-quality, ITIL-aligned IT services to our customers. You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within the target resolution time Re-routing and/or escalting IT support tickets to the appropriate team as necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase. Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken and written communication skills Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role. Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving. The ability to react quickly and effectively to issues and opportunities. For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
May 23, 2026
Full time
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high-quality, ITIL-aligned IT services to our customers. You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within the target resolution time Re-routing and/or escalting IT support tickets to the appropriate team as necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase. Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken and written communication skills Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role. Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving. The ability to react quickly and effectively to issues and opportunities. For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
An opportunity has arisen for an experienced Lead HSQE professional to join a leading and respected M&E contractor delivering high profile projects. Operating across commercial, data centre, fit out and complex engineering environments the business has built an excellent reputation for quality delivery, technical excellence and long term client partnerships. This is a high impact, strategic role working directly alongside the Head of Health & Safety as their number two, with genuine long term progression into a future Director level position as the business continues to expand. Unlike many traditional H&S positions, this role is predominantly office based and focused on driving strategy, governance, behavioural safety, culture and continuous improvement across multiple business units and live projects. You will be joining a well established and highly respected HSQE function with strong support and buy in from senior leadership. Key Responsibilities Support the Health & Safety Director in developing and delivering the company wide HSQE strategy Drive continuous improvement initiatives across all business units and projects Act as a key advisor to senior leadership on all HSQE matters Promote and develop a positive behavioural safety culture across the organisation Oversee the development, implementation and review of HSQE policies and procedures Ensure compliance with all relevant legislation, standards and best practice Monitor and analyse HSQE performance data, identifying trends and areas for improvement Lead internal audits and support external audits where required Work closely with operational and project teams to influence and improve site safety performance Review risk assessments, method statements, and safe systems of work Support incident investigations and ensure effective corrective actions are implemented Lead initiatives around employee engagement, behavioural safety and continuous improvement Support the coaching, mentoring and development of staff across the business Prepare and present HSQE reports to senior leadership Requirements Proven experience within a Senior Health & Safety or HSQE leadership position Previous experience within M&E, construction, engineering or a related technical environment Strong knowledge of UK H&S legislation and management systems NEBOSH Diploma or equivalent qualification Excellent communication and stakeholder management skills Experience influencing senior leadership and operational teams Passion for behavioural safety, culture and continuous improvement Ability to work strategically while still supporting operational delivery when required This is an excellent opportunity for an ambitious HSQE professional looking to step into a broader strategic leadership role within a highly respected and growing contractor. The position offers genuine long term progression, working closely with senior leadership and giving the successful candidate the opportunity to influence company wide safety culture, governance, and operational standards across a diverse portfolio of major projects.
May 22, 2026
Full time
An opportunity has arisen for an experienced Lead HSQE professional to join a leading and respected M&E contractor delivering high profile projects. Operating across commercial, data centre, fit out and complex engineering environments the business has built an excellent reputation for quality delivery, technical excellence and long term client partnerships. This is a high impact, strategic role working directly alongside the Head of Health & Safety as their number two, with genuine long term progression into a future Director level position as the business continues to expand. Unlike many traditional H&S positions, this role is predominantly office based and focused on driving strategy, governance, behavioural safety, culture and continuous improvement across multiple business units and live projects. You will be joining a well established and highly respected HSQE function with strong support and buy in from senior leadership. Key Responsibilities Support the Health & Safety Director in developing and delivering the company wide HSQE strategy Drive continuous improvement initiatives across all business units and projects Act as a key advisor to senior leadership on all HSQE matters Promote and develop a positive behavioural safety culture across the organisation Oversee the development, implementation and review of HSQE policies and procedures Ensure compliance with all relevant legislation, standards and best practice Monitor and analyse HSQE performance data, identifying trends and areas for improvement Lead internal audits and support external audits where required Work closely with operational and project teams to influence and improve site safety performance Review risk assessments, method statements, and safe systems of work Support incident investigations and ensure effective corrective actions are implemented Lead initiatives around employee engagement, behavioural safety and continuous improvement Support the coaching, mentoring and development of staff across the business Prepare and present HSQE reports to senior leadership Requirements Proven experience within a Senior Health & Safety or HSQE leadership position Previous experience within M&E, construction, engineering or a related technical environment Strong knowledge of UK H&S legislation and management systems NEBOSH Diploma or equivalent qualification Excellent communication and stakeholder management skills Experience influencing senior leadership and operational teams Passion for behavioural safety, culture and continuous improvement Ability to work strategically while still supporting operational delivery when required This is an excellent opportunity for an ambitious HSQE professional looking to step into a broader strategic leadership role within a highly respected and growing contractor. The position offers genuine long term progression, working closely with senior leadership and giving the successful candidate the opportunity to influence company wide safety culture, governance, and operational standards across a diverse portfolio of major projects.
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 22, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high-quality, ITIL-aligned IT services to our customers. You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within the target resolution time Re-routing and/or escalting IT support tickets to the appropriate team as necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase. Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken and written communication skills Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role. Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving. The ability to react quickly and effectively to issues and opportunities. For a full job description and person specification, please download the Job Pack. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
May 22, 2026
Full time
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high-quality, ITIL-aligned IT services to our customers. You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within the target resolution time Re-routing and/or escalting IT support tickets to the appropriate team as necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase. Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken and written communication skills Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role. Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving. The ability to react quickly and effectively to issues and opportunities. For a full job description and person specification, please download the Job Pack. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high-quality, ITIL-aligned IT services to our customers. You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within the target resolution time Re-routing and/or escalting IT support tickets to the appropriate team as necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase. Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken and written communication skills Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role. Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving. The ability to react quickly and effectively to issues and opportunities. For a full job description and person specification, please download the Job Pack. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young peopl
May 22, 2026
Full time
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high-quality, ITIL-aligned IT services to our customers. You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated Ensuring that IT support tickets are resolved within the target resolution time Re-routing and/or escalting IT support tickets to the appropriate team as necessary Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase. Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Excellent spoken and written communication skills Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving. Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role. Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving. The ability to react quickly and effectively to issues and opportunities. For a full job description and person specification, please download the Job Pack. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young peopl
The Security Manager will have day to day responsibility for overseeing third party contractors on site including Estate Guarding and Event Security Management. The postholder will be proactively involved with the planning and delivery of all aspects of security on allocated in-house events, such as Kaleidoscope Festival and Fireworks Festival, and be present on events to lead and support responses to security incident emergencies and major incidents, working with Event Control and Silver Command. Key duties: Support the Head of Security to manage the procurement, delivery and monitoring of key security contracts Ensure Estate Guarding and Event Security operations are adequately resourced Act as Security Lead contract manager for CCTV Contractor Work with security contractors to develop and maintain robust standard operating procedures Ensure security contractors carry out training and comply with site rules, setting clear standard for security pre-event. Support with crowd management plans, and lead communications with relevant stakeholders Plan and deliver on all aspect of security on allocated in-house events Embed a Venue Management Vehicle Access control system Lead and support responses to security incident emergencies and major incidents on events. Includes evening and weekend work. Essential: Eligible to work in the UK Experience managing Security contracts within a live entertainment, leisure, heritage and /or public access site Comprehensive understanding of Security Operations Budget management experience Excellent verbal communication with the ability to create and delivery security training Exceptional team player Ability to work under pressure Confident and effective decision maker with a common sense approach Willingness to work evenings and weekends in line with event operations Desirable: SIA CCTV accredited Membership of Security Institute NEBOSH / IOSH qualification NVQ level 4 Spectator Safety Management First Aid at Work Considerable experience of managing security within an event environment with capacities over 5,000 Experience of overseeing a security management contract This is not an exhaustive list. Please see the JOB PACK for further details and how to apply.
May 22, 2026
Full time
The Security Manager will have day to day responsibility for overseeing third party contractors on site including Estate Guarding and Event Security Management. The postholder will be proactively involved with the planning and delivery of all aspects of security on allocated in-house events, such as Kaleidoscope Festival and Fireworks Festival, and be present on events to lead and support responses to security incident emergencies and major incidents, working with Event Control and Silver Command. Key duties: Support the Head of Security to manage the procurement, delivery and monitoring of key security contracts Ensure Estate Guarding and Event Security operations are adequately resourced Act as Security Lead contract manager for CCTV Contractor Work with security contractors to develop and maintain robust standard operating procedures Ensure security contractors carry out training and comply with site rules, setting clear standard for security pre-event. Support with crowd management plans, and lead communications with relevant stakeholders Plan and deliver on all aspect of security on allocated in-house events Embed a Venue Management Vehicle Access control system Lead and support responses to security incident emergencies and major incidents on events. Includes evening and weekend work. Essential: Eligible to work in the UK Experience managing Security contracts within a live entertainment, leisure, heritage and /or public access site Comprehensive understanding of Security Operations Budget management experience Excellent verbal communication with the ability to create and delivery security training Exceptional team player Ability to work under pressure Confident and effective decision maker with a common sense approach Willingness to work evenings and weekends in line with event operations Desirable: SIA CCTV accredited Membership of Security Institute NEBOSH / IOSH qualification NVQ level 4 Spectator Safety Management First Aid at Work Considerable experience of managing security within an event environment with capacities over 5,000 Experience of overseeing a security management contract This is not an exhaustive list. Please see the JOB PACK for further details and how to apply.
Our client, a Helicopter Emergency Medical Service, is looking for an ambitious and relationship-driven Corporate & Philanthropy Partnerships Manager to play a key role in growing income and building high-value partnerships that support their lifesaving work. Corporate and Philanthropy Partnerships Manager Location: Lincoln, LN4. Hybrid working may be available upon completion of probation Hours: Full-Time, 37.5 per week Salary: Salary range: £36,000 to £42,000 (FTE) dependent upon skills and experience Contract: Permanent Reporting to: Head of Corporate, Community & Events About the Employer This charity provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, their Air Ambulance crew effectively take the A&E department to the scene of the emergency. Rated outstanding by the Care Quality Commission across all five areas that were inspected - Safe, Caring, Effective, Responsive and Well led, they are a friendly, inclusive, and dynamic team focused on ensuring they deliver the best possible service. The tie that binds them is their set of values - Teamwork. Respect. Innovation. Compassion (TRIC). They display these attributes in the way they interact with the people that they meet, from former patients and volunteers to supporters and colleagues. About the Role This is a strategic and highly engaging role, responsible for developing and managing relationships with corporate partners, business leaders, and philanthropists. You will identify and secure new opportunities, while nurturing a portfolio of existing supporters to maximise long-term income and engagement. With a strong focus on corporate philanthropy and major giving, you will work closely with senior stakeholders to secure significant gifts, multi-year commitments, and impactful partnerships. You'll create compelling proposals and tailored engagement plans that align the organisation's mission with the priorities of their partners. The role combines business development, relationship management, and strategic planning. You'll collaborate across teams, represent the organisation at events and meetings, and ensure partners receive exceptional stewardship and clear impact reporting. This is an exciting opportunity for a confident and commercially minded fundraiser or partnerships professional who thrives on building meaningful relationships, influencing decision-makers, and delivering results. Benefits on offer Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff) Additional days leave for your birthday. Pension scheme includes 6% employer contributions, with 4% employee contribution. Access to a Health & Wellbeing Care Plan Occupational Sick Pay Scheme Life insurance at 3 times your annual salary On completion of probationary period. Closing date: Friday 12th June 2026 Interview date: Week commencing 22nd June 2026 N.B . the right is reserved to close this vacancy early if sufficient applications are received. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). A full driving licence and access to a vehicle (or equivalent) is required for this role. This organisation is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation. Please note that the employer is currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered. No agencies please.
May 22, 2026
Full time
Our client, a Helicopter Emergency Medical Service, is looking for an ambitious and relationship-driven Corporate & Philanthropy Partnerships Manager to play a key role in growing income and building high-value partnerships that support their lifesaving work. Corporate and Philanthropy Partnerships Manager Location: Lincoln, LN4. Hybrid working may be available upon completion of probation Hours: Full-Time, 37.5 per week Salary: Salary range: £36,000 to £42,000 (FTE) dependent upon skills and experience Contract: Permanent Reporting to: Head of Corporate, Community & Events About the Employer This charity provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, their Air Ambulance crew effectively take the A&E department to the scene of the emergency. Rated outstanding by the Care Quality Commission across all five areas that were inspected - Safe, Caring, Effective, Responsive and Well led, they are a friendly, inclusive, and dynamic team focused on ensuring they deliver the best possible service. The tie that binds them is their set of values - Teamwork. Respect. Innovation. Compassion (TRIC). They display these attributes in the way they interact with the people that they meet, from former patients and volunteers to supporters and colleagues. About the Role This is a strategic and highly engaging role, responsible for developing and managing relationships with corporate partners, business leaders, and philanthropists. You will identify and secure new opportunities, while nurturing a portfolio of existing supporters to maximise long-term income and engagement. With a strong focus on corporate philanthropy and major giving, you will work closely with senior stakeholders to secure significant gifts, multi-year commitments, and impactful partnerships. You'll create compelling proposals and tailored engagement plans that align the organisation's mission with the priorities of their partners. The role combines business development, relationship management, and strategic planning. You'll collaborate across teams, represent the organisation at events and meetings, and ensure partners receive exceptional stewardship and clear impact reporting. This is an exciting opportunity for a confident and commercially minded fundraiser or partnerships professional who thrives on building meaningful relationships, influencing decision-makers, and delivering results. Benefits on offer Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff) Additional days leave for your birthday. Pension scheme includes 6% employer contributions, with 4% employee contribution. Access to a Health & Wellbeing Care Plan Occupational Sick Pay Scheme Life insurance at 3 times your annual salary On completion of probationary period. Closing date: Friday 12th June 2026 Interview date: Week commencing 22nd June 2026 N.B . the right is reserved to close this vacancy early if sufficient applications are received. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). A full driving licence and access to a vehicle (or equivalent) is required for this role. This organisation is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation. Please note that the employer is currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered. No agencies please.
Contract Interim Head of IT Location: Poole, Hampshire (5 days per week onsite) IR35 Status: Inside IR35 Contract Length: 3-6 months Start Date: ASAP Our client is seeking a hands-on Interim Head of IT to step into a critical leadership role and bring immediate stability, control, and technical leadership to an IT function during a key period of transition. This is not a strategy-only role. The client requires someone prepared to roll up their sleeves, get stuck into the detail, and provide calm, practical leadership across day-to-day IT operations while supporting a major ERP transformation programme (headed up via another department but heavy crossover). Alongside stabilising the function, you'll provide oversight of the current technology landscape by reviewing existing systems, identifying areas for improvement, and ensuring the IT estate is fit for purpose, secure, and scalable. The ideal contractor will have industry experience from a distribution, logistics, supply chain, or similar operational business, with strong experience supporting the systems and technology that underpin complex operational environments. Key Responsibilities Take immediate operational control of the IT function and ensure business continuity Provide hands-on leadership across infrastructure, cloud, security, and business systems Review the current technology estate and identify practical opportunities for improvement Act as the senior escalation point for incidents, supplier issues, and delivery risks Manage and support a small IT team, providing clear leadership, direction, and stability Bring structure, accountability, and confidence to an unsettled function Support an ongoing ERP transformation while protecting BAU operations Identify capability gaps and recommend interim resourcing solutions where needed Maintain strong governance across IT risk, security, backup, and change management Key Skills Proven experience as a hands-on Head of IT / IT Director in complex or under-resourced environments. Must have a technical background Comfortable operating strategically while also getting into the weeds when needed Strong experience within distribution, supply chain, manufacturing, or similar operational sectors Experience overseeing ERP platforms and supply chain-related systems is beneficial Strong technical background across cloud infrastructure, cybersecurity, and IT operations Previous experience managing and mentoring small IT teams that are looking to scale Proven ability to quickly restore stability and confidence in challenging environments Calm, pragmatic, and delivery-focused. This role is ideal for an experienced hands-on interim Head of IT leader with strong who can quickly bring structure, stability, and hands-on technical leadership, whilst improving systems and supporting the wider team from day one. The role requires you to be onsite 5 days per week in Poole which is non-negotiable. Please apply to the role for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
May 22, 2026
Contractor
Contract Interim Head of IT Location: Poole, Hampshire (5 days per week onsite) IR35 Status: Inside IR35 Contract Length: 3-6 months Start Date: ASAP Our client is seeking a hands-on Interim Head of IT to step into a critical leadership role and bring immediate stability, control, and technical leadership to an IT function during a key period of transition. This is not a strategy-only role. The client requires someone prepared to roll up their sleeves, get stuck into the detail, and provide calm, practical leadership across day-to-day IT operations while supporting a major ERP transformation programme (headed up via another department but heavy crossover). Alongside stabilising the function, you'll provide oversight of the current technology landscape by reviewing existing systems, identifying areas for improvement, and ensuring the IT estate is fit for purpose, secure, and scalable. The ideal contractor will have industry experience from a distribution, logistics, supply chain, or similar operational business, with strong experience supporting the systems and technology that underpin complex operational environments. Key Responsibilities Take immediate operational control of the IT function and ensure business continuity Provide hands-on leadership across infrastructure, cloud, security, and business systems Review the current technology estate and identify practical opportunities for improvement Act as the senior escalation point for incidents, supplier issues, and delivery risks Manage and support a small IT team, providing clear leadership, direction, and stability Bring structure, accountability, and confidence to an unsettled function Support an ongoing ERP transformation while protecting BAU operations Identify capability gaps and recommend interim resourcing solutions where needed Maintain strong governance across IT risk, security, backup, and change management Key Skills Proven experience as a hands-on Head of IT / IT Director in complex or under-resourced environments. Must have a technical background Comfortable operating strategically while also getting into the weeds when needed Strong experience within distribution, supply chain, manufacturing, or similar operational sectors Experience overseeing ERP platforms and supply chain-related systems is beneficial Strong technical background across cloud infrastructure, cybersecurity, and IT operations Previous experience managing and mentoring small IT teams that are looking to scale Proven ability to quickly restore stability and confidence in challenging environments Calm, pragmatic, and delivery-focused. This role is ideal for an experienced hands-on interim Head of IT leader with strong who can quickly bring structure, stability, and hands-on technical leadership, whilst improving systems and supporting the wider team from day one. The role requires you to be onsite 5 days per week in Poole which is non-negotiable. Please apply to the role for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
The Buckinghamshire Fire and Rescue Service
Haddenham, Buckinghamshire
Do you thrive under pressure? Consider yourself a problem solver? Then we have the job for you! Resource Support Officer Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BD Salary: £36,588.58 ( development rate of pay, including the 7.5% out of hours retainer and 5 hours contracted overtime) a year, increasing to £ 37,412.27 ( competent rate of pay, including the 7.5% out of hours retainer and 5 hours contracted overtime) Contract: Permanent Hours : Full Time 42 hours per week average. Part-time 21 hours per week average job share applications considered. Work Pattern(s): Variable 12-hour shifts from 07:00 - 19:00. Benefits: Local Government Pension Scheme Good annual leave entitlement Employee benefits Employee Assistance Programme Occupational Health Onsite gym facilities. About Us Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community will you join us? Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working. About the Role: You will support the Resource Management Team (RMT) Team Leaders by assisting in the management of operational resourcing and provide a link between operational stations, Thames Valley Fire Control Service (TVFCS) and our Duty Officers. The role includes: Managing the day-to-day resourcing of the Service. Managing data on staff and fleet availability and sharing with internal departments. Supporting the Operational Support Room being established. This is a team brought together to support the Service for events such as significant protracted incidents or spate conditions, managing business continuity arrangements for major events or instances where the resilience of the Service may be affected. About You: We are looking for someone with: Excellent attention to detail with a positive approach to problem solving. Excellent verbal and written communication skills. Great interpersonal skills. Multi-tasking and organisational skills The ability to work on your own and as part of a team in a bustling office. Experience and Qualifications Required: Level 2 Functional Skills or GCSEs in Maths and English Language A C (9 4) Good knowledge of Microsoft applications such as Excel and Outlook A-Levels (or equivalent qualifications) desirable but not essential. Additional Information Full Time roles are on a rolling 2-week shift pattern and Part Time job share roles are on a rolling 4-week shift pattern (more information available at the next step). Successful applicants must be prepared to work flexibly, providing availability out of hours on a retaining system. The option of hybrid and flexible working is available for weekend shifts. This is on a rotating shift pattern which will include every other weekend (fulltime), and the successful applicant will be expected to work an average of 42 hours a week (fulltime). Application closing date: Tuesday 2nd June 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone. Everyone who works with us is required to have a DBS check. Abatement and Protected Pension: If are in receipt of a Firefighter s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority you are required to notify Human Resources as Abatement Rules may apply. No agencies please.
May 21, 2026
Full time
Do you thrive under pressure? Consider yourself a problem solver? Then we have the job for you! Resource Support Officer Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BD Salary: £36,588.58 ( development rate of pay, including the 7.5% out of hours retainer and 5 hours contracted overtime) a year, increasing to £ 37,412.27 ( competent rate of pay, including the 7.5% out of hours retainer and 5 hours contracted overtime) Contract: Permanent Hours : Full Time 42 hours per week average. Part-time 21 hours per week average job share applications considered. Work Pattern(s): Variable 12-hour shifts from 07:00 - 19:00. Benefits: Local Government Pension Scheme Good annual leave entitlement Employee benefits Employee Assistance Programme Occupational Health Onsite gym facilities. About Us Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community will you join us? Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working. About the Role: You will support the Resource Management Team (RMT) Team Leaders by assisting in the management of operational resourcing and provide a link between operational stations, Thames Valley Fire Control Service (TVFCS) and our Duty Officers. The role includes: Managing the day-to-day resourcing of the Service. Managing data on staff and fleet availability and sharing with internal departments. Supporting the Operational Support Room being established. This is a team brought together to support the Service for events such as significant protracted incidents or spate conditions, managing business continuity arrangements for major events or instances where the resilience of the Service may be affected. About You: We are looking for someone with: Excellent attention to detail with a positive approach to problem solving. Excellent verbal and written communication skills. Great interpersonal skills. Multi-tasking and organisational skills The ability to work on your own and as part of a team in a bustling office. Experience and Qualifications Required: Level 2 Functional Skills or GCSEs in Maths and English Language A C (9 4) Good knowledge of Microsoft applications such as Excel and Outlook A-Levels (or equivalent qualifications) desirable but not essential. Additional Information Full Time roles are on a rolling 2-week shift pattern and Part Time job share roles are on a rolling 4-week shift pattern (more information available at the next step). Successful applicants must be prepared to work flexibly, providing availability out of hours on a retaining system. The option of hybrid and flexible working is available for weekend shifts. This is on a rotating shift pattern which will include every other weekend (fulltime), and the successful applicant will be expected to work an average of 42 hours a week (fulltime). Application closing date: Tuesday 2nd June 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone. Everyone who works with us is required to have a DBS check. Abatement and Protected Pension: If are in receipt of a Firefighter s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority you are required to notify Human Resources as Abatement Rules may apply. No agencies please.
Corporate and Philanthropy Partnerships Manager Location: Headquarters in Lincoln HEMS Way, Lincoln, LN4 2GW. Hybrid working may be available upon completion of probation Hours: Full-Time, 37.5 per week Salary: Salary range: £36,000 to £42,000 (FTE) dependent upon skills and experience Contract: Permanent Reporting to: Head of Corporate, Community & Events About Us The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency. Rated outstanding by the Care Quality Commission across all five areas that were inspected Safe, Caring, Effective, Responsive and Well led, we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds us here at LNAA is our set of values Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we meet, from former patients and volunteers to our supporters and colleagues. About the Role We are looking for an ambitious and relationship-driven Corporate & Philanthropy Partnerships Manager to play a key role in growing income and building high-value partnerships that support our lifesaving work. This is a strategic and highly engaging role, responsible for developing and managing relationships with corporate partners, business leaders, and philanthropists. You will identify and secure new opportunities, while nurturing a portfolio of existing supporters to maximise long-term income and engagement. With a strong focus on corporate philanthropy and major giving, you will work closely with senior stakeholders to secure significant gifts, multi-year commitments, and impactful partnerships. You ll create compelling proposals and tailored engagement plans that align our mission with the priorities of our partners. The role combines business development, relationship management, and strategic planning. You ll collaborate across teams, represent the organisation at events and meetings, and ensure partners receive exceptional stewardship and clear impact reporting. This is an exciting opportunity for a confident and commercially minded fundraiser or partnerships professional who thrives on building meaningful relationships, influencing decision-makers, and delivering results. Our Benefits Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff) Additional days leave for your birthday. Pension scheme includes 6% employer contributions, with 4% employee contribution. Access to a Health & Wellbeing Care Plan Occupational Sick Pay Scheme Life insurance at 3 times your annual salary On completion of probationary period. Closing date: 12th June 2026 Interview date: Week commencing 22ndJune 2026 N.B . We reserve the right to close this vacancy early if sufficient applications are received. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. A full driving licence and access to a vehicle (or equivalent) is required for this role. Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation. Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered. No agencies please.
May 21, 2026
Full time
Corporate and Philanthropy Partnerships Manager Location: Headquarters in Lincoln HEMS Way, Lincoln, LN4 2GW. Hybrid working may be available upon completion of probation Hours: Full-Time, 37.5 per week Salary: Salary range: £36,000 to £42,000 (FTE) dependent upon skills and experience Contract: Permanent Reporting to: Head of Corporate, Community & Events About Us The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency. Rated outstanding by the Care Quality Commission across all five areas that were inspected Safe, Caring, Effective, Responsive and Well led, we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds us here at LNAA is our set of values Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we meet, from former patients and volunteers to our supporters and colleagues. About the Role We are looking for an ambitious and relationship-driven Corporate & Philanthropy Partnerships Manager to play a key role in growing income and building high-value partnerships that support our lifesaving work. This is a strategic and highly engaging role, responsible for developing and managing relationships with corporate partners, business leaders, and philanthropists. You will identify and secure new opportunities, while nurturing a portfolio of existing supporters to maximise long-term income and engagement. With a strong focus on corporate philanthropy and major giving, you will work closely with senior stakeholders to secure significant gifts, multi-year commitments, and impactful partnerships. You ll create compelling proposals and tailored engagement plans that align our mission with the priorities of our partners. The role combines business development, relationship management, and strategic planning. You ll collaborate across teams, represent the organisation at events and meetings, and ensure partners receive exceptional stewardship and clear impact reporting. This is an exciting opportunity for a confident and commercially minded fundraiser or partnerships professional who thrives on building meaningful relationships, influencing decision-makers, and delivering results. Our Benefits Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff) Additional days leave for your birthday. Pension scheme includes 6% employer contributions, with 4% employee contribution. Access to a Health & Wellbeing Care Plan Occupational Sick Pay Scheme Life insurance at 3 times your annual salary On completion of probationary period. Closing date: 12th June 2026 Interview date: Week commencing 22ndJune 2026 N.B . We reserve the right to close this vacancy early if sufficient applications are received. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. A full driving licence and access to a vehicle (or equivalent) is required for this role. Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation. Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered. No agencies please.
Role Information Security Controller Salary up to 35,000 Merthyr Tydfil South Wales Onsite role Starting July 2026 Why join Marshall Land Systems in this role: Reporting into the Head of Security in Cambridge, the Security Controller will be responsible for coordinating and assuring physical and operational security across Marshall Land Systems sites with the primary operating location being, Merthyr Tydfil - South Wales. This role ensures compliance with defence security requirements and enables the secure delivery of programmes, projects, and supply chain activities. The role will be managing a small onsite team in Wales. Your responsibilities in this role include: Act as the primary day-to-day liaison at Merthyr Tydfil with external security authorities, including DE&S PSyA, UKSV, NCSC, WARP, and IVCO. Support the implementation and ongoing assurance of company security policies, processes, audits, reporting, and incident response. Oversee physical security arrangements across the site, including access control, CCTV systems, and building security in collaboration with Facilities. Ensure robust access control and visitor management processes are in place, consistently applied, and compliant with required standards. Oversee the operation of security systems (CCTV, alarms, access control, incident management tools), ensuring effective monitoring and response. Provide direction, coordination, and tasking to on-site security personnel, maintaining situational awareness and effective site coverage. Ensure routine security checks, patrols, and inspections are completed and meet required standards. Support the site Security Team, including recruitment, performance management, and professional development. Support contract and programme delivery by managing security requirements, including Security Aspects Letters (SALs) and supply chain assurance. Support the coordination of site-level IT service support, including the request, issue, of IT equipment, and act as a local point of contact for third-party IT providers. Support and coordinate response to security incidents, at Merthyr Tydfil site, ensuring timely escalation, investigation, and reporting in line with company and regulatory requirements. Support to Site Manager when required Apply if you have most of the following: Experience operating within a security role in a regulated or high-security environment (e.g. defence, government, or critical infrastructure). Proven experience managing physical security operations, including access control systems, CCTV, and site security measures. Experience liaising with external security authorities (e.g. UKSV, NCSC, MOD or equivalent bodies). Demonstrable experience implementing and assuring security policies, audits, and incident response processes. Leadership and development of the local security team. Experience supporting secure contract or programme delivery, including supply chain assurance and SALs. Supporting the coordination of operational security activities, including incident response and team tasking. Exposure to IT service coordination or support within a secure environment. Technical skills/education: Working knowledge of physical security systems, including CCTV, access control, and alarm systems. Strong understanding of security operations, incident response, and best practices. Ability to oversee and assure security processes, inspections, and compliance activities. Competence in using security and incident management systems. Knowledge of UK Government security standards and frameworks. Security-related professional qualification (e.g. Security Institute, ASIS, or equivalent). Familiarity with IT service management principles (e.g. ITIL). Desirable Experience within the defence sector or working on government contracts. Desirable Additional local needs: This is a site-based role. Candidates must be eligible to obtain and maintain UK Security Clearance (SC as a minimum). The benefits of this role include: Play a central role in protecting critical defence programmes, national security interests, and sensitive assets. Regular engagement with external authorities (e.g. UKSV, NCSC, MOD stakeholders) and participation in recognised security forums. Opportunities to gain and maintain industry-recognised security qualifications and certifications, with ongoing support for continuous professional development. Direct responsibility for leading and developing a site security team, building people management and operational leadership capability. Work closely with IT, Facilities, Supply Chain, HR, and Programme teams, developing a broad understanding of business operations within a secure environment. Opportunity to obtain and maintain UK Security Clearance, enhancing long-term career prospects within the defence and security sectors. Contribute to large-scale, multi-site, and supply chain-driven projects, building experience in secure programme delivery. Opportunity to shape and enhance security processes, systems, and standards across the organisation. Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.
May 21, 2026
Full time
Role Information Security Controller Salary up to 35,000 Merthyr Tydfil South Wales Onsite role Starting July 2026 Why join Marshall Land Systems in this role: Reporting into the Head of Security in Cambridge, the Security Controller will be responsible for coordinating and assuring physical and operational security across Marshall Land Systems sites with the primary operating location being, Merthyr Tydfil - South Wales. This role ensures compliance with defence security requirements and enables the secure delivery of programmes, projects, and supply chain activities. The role will be managing a small onsite team in Wales. Your responsibilities in this role include: Act as the primary day-to-day liaison at Merthyr Tydfil with external security authorities, including DE&S PSyA, UKSV, NCSC, WARP, and IVCO. Support the implementation and ongoing assurance of company security policies, processes, audits, reporting, and incident response. Oversee physical security arrangements across the site, including access control, CCTV systems, and building security in collaboration with Facilities. Ensure robust access control and visitor management processes are in place, consistently applied, and compliant with required standards. Oversee the operation of security systems (CCTV, alarms, access control, incident management tools), ensuring effective monitoring and response. Provide direction, coordination, and tasking to on-site security personnel, maintaining situational awareness and effective site coverage. Ensure routine security checks, patrols, and inspections are completed and meet required standards. Support the site Security Team, including recruitment, performance management, and professional development. Support contract and programme delivery by managing security requirements, including Security Aspects Letters (SALs) and supply chain assurance. Support the coordination of site-level IT service support, including the request, issue, of IT equipment, and act as a local point of contact for third-party IT providers. Support and coordinate response to security incidents, at Merthyr Tydfil site, ensuring timely escalation, investigation, and reporting in line with company and regulatory requirements. Support to Site Manager when required Apply if you have most of the following: Experience operating within a security role in a regulated or high-security environment (e.g. defence, government, or critical infrastructure). Proven experience managing physical security operations, including access control systems, CCTV, and site security measures. Experience liaising with external security authorities (e.g. UKSV, NCSC, MOD or equivalent bodies). Demonstrable experience implementing and assuring security policies, audits, and incident response processes. Leadership and development of the local security team. Experience supporting secure contract or programme delivery, including supply chain assurance and SALs. Supporting the coordination of operational security activities, including incident response and team tasking. Exposure to IT service coordination or support within a secure environment. Technical skills/education: Working knowledge of physical security systems, including CCTV, access control, and alarm systems. Strong understanding of security operations, incident response, and best practices. Ability to oversee and assure security processes, inspections, and compliance activities. Competence in using security and incident management systems. Knowledge of UK Government security standards and frameworks. Security-related professional qualification (e.g. Security Institute, ASIS, or equivalent). Familiarity with IT service management principles (e.g. ITIL). Desirable Experience within the defence sector or working on government contracts. Desirable Additional local needs: This is a site-based role. Candidates must be eligible to obtain and maintain UK Security Clearance (SC as a minimum). The benefits of this role include: Play a central role in protecting critical defence programmes, national security interests, and sensitive assets. Regular engagement with external authorities (e.g. UKSV, NCSC, MOD stakeholders) and participation in recognised security forums. Opportunities to gain and maintain industry-recognised security qualifications and certifications, with ongoing support for continuous professional development. Direct responsibility for leading and developing a site security team, building people management and operational leadership capability. Work closely with IT, Facilities, Supply Chain, HR, and Programme teams, developing a broad understanding of business operations within a secure environment. Opportunity to obtain and maintain UK Security Clearance, enhancing long-term career prospects within the defence and security sectors. Contribute to large-scale, multi-site, and supply chain-driven projects, building experience in secure programme delivery. Opportunity to shape and enhance security processes, systems, and standards across the organisation. Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.
Head of Business Continuity & Resilience Permanent Leicestershire (Hybrid) £80,000 - £90,000 DOE The Organisation A well-established, commercially significant organisation headquartered in Leicestershire with excellent motorway access. Despite a lean headcount, the business operates at a scale that belies its size, with significant reach across the UK. The culture is collaborative and purposeful, with real access to senior leadership for those who earn it. The Opportunity A newly created senior role with genuine scope. As Head of Business Continuity, Risk, Compliance and Resilience, you will build and lead an integrated framework covering operational resilience, IT risk, supplier assurance and crisis management. This is a hands-on position, not a figurehead role; you will need to be comfortable doing the work as well as shaping the strategy. You will report into the senior IT leadership team and have direct Board exposure through regular reporting to the Audit & Risk Committee. Key Responsibilities Business Continuity & Resilience Own and continually improve the Business Continuity Management (BCM) framework Design and run disaster recovery simulations and resilience exercises Lead crisis management planning and incident response Coordinate resilience assurance across third-party suppliers Technology Resilience Define and maintain technology resilience standards, including DR, backup and RTO/RPO frameworks Provide independent assurance that critical systems are protected and recovery plans are tested Support access controls, credentials management and authentication reviews for critical platforms Third-Party Risk Build and manage a supplier and partner risk framework Ensure due diligence and ongoing monitoring is in place for suppliers supporting critical services Governance & Reporting Report regularly to the Board and Audit & Risk Committee Maintain oversight of key controls and assurance activities across the business What We Need Essential Substantial hands-on experience in business continuity and operational resilience Strong grounding in IT and technology risk Proven experience managing supplier and third-party risk Confident presenting at Board or Executive level A track record of managing crises or major incidents Desirable Relevant professional certifications; CISM, ISO 22301, ICA or PRINCE2 Experience with recognised operational and technology resilience frameworks Key Skills Sound judgement and the ability to cut through ambiguity Strong stakeholder influence; comfortable at both Board and operational level Clear-headed under pressure; decisive when it matters Analytical approach to risk assessment and control design If this sounds like the kind of role you have been looking for, we would like to hear from you.
May 20, 2026
Full time
Head of Business Continuity & Resilience Permanent Leicestershire (Hybrid) £80,000 - £90,000 DOE The Organisation A well-established, commercially significant organisation headquartered in Leicestershire with excellent motorway access. Despite a lean headcount, the business operates at a scale that belies its size, with significant reach across the UK. The culture is collaborative and purposeful, with real access to senior leadership for those who earn it. The Opportunity A newly created senior role with genuine scope. As Head of Business Continuity, Risk, Compliance and Resilience, you will build and lead an integrated framework covering operational resilience, IT risk, supplier assurance and crisis management. This is a hands-on position, not a figurehead role; you will need to be comfortable doing the work as well as shaping the strategy. You will report into the senior IT leadership team and have direct Board exposure through regular reporting to the Audit & Risk Committee. Key Responsibilities Business Continuity & Resilience Own and continually improve the Business Continuity Management (BCM) framework Design and run disaster recovery simulations and resilience exercises Lead crisis management planning and incident response Coordinate resilience assurance across third-party suppliers Technology Resilience Define and maintain technology resilience standards, including DR, backup and RTO/RPO frameworks Provide independent assurance that critical systems are protected and recovery plans are tested Support access controls, credentials management and authentication reviews for critical platforms Third-Party Risk Build and manage a supplier and partner risk framework Ensure due diligence and ongoing monitoring is in place for suppliers supporting critical services Governance & Reporting Report regularly to the Board and Audit & Risk Committee Maintain oversight of key controls and assurance activities across the business What We Need Essential Substantial hands-on experience in business continuity and operational resilience Strong grounding in IT and technology risk Proven experience managing supplier and third-party risk Confident presenting at Board or Executive level A track record of managing crises or major incidents Desirable Relevant professional certifications; CISM, ISO 22301, ICA or PRINCE2 Experience with recognised operational and technology resilience frameworks Key Skills Sound judgement and the ability to cut through ambiguity Strong stakeholder influence; comfortable at both Board and operational level Clear-headed under pressure; decisive when it matters Analytical approach to risk assessment and control design If this sounds like the kind of role you have been looking for, we would like to hear from you.
Contract Interim Head of IT Location: Poole, Hampshire (5 days per week onsite) IR35 Status: Inside IR35 Contract Length: 3-6 months Start Date: ASAP Our client is seeking a hands-on Interim Head of IT to step into a critical leadership role and bring immediate stability, control, and technical leadership to an IT function during a key period of transition. This is not a strategy-only role. The client requires someone prepared to roll up their sleeves, get stuck into the detail, and provide calm, practical leadership across day-to-day IT operations while supporting a major ERP transformation programme (headed up via another department but heavy crossover). Alongside stabilising the function, you'll provide oversight of the current technology landscape by reviewing existing systems, identifying areas for improvement, and ensuring the IT estate is fit for purpose, secure, and scalable. The ideal contractor will have industry experience from a distribution, logistics, supply chain, or similar operational business, with strong experience supporting the systems and technology that underpin complex operational environments. Key Responsibilities Take immediate operational control of the IT function and ensure business continuity Provide hands-on leadership across infrastructure, cloud, security, and business systems Review the current technology estate and identify practical opportunities for improvement Act as the senior escalation point for incidents, supplier issues, and delivery risks Manage and support a small IT team, providing clear leadership, direction, and stability Bring structure, accountability, and confidence to an unsettled function Support an ongoing ERP transformation while protecting BAU operations Identify capability gaps and recommend interim resourcing solutions where needed Maintain strong governance across IT risk, security, backup, and change management Key Skills Proven experience as a hands-on Head of IT / IT Director in complex or under-resourced environments. Must have a technical background Comfortable operating strategically while also getting into the weeds when needed Strong experience within distribution, supply chain, manufacturing, or similar operational sectors Experience overseeing ERP platforms and supply chain-related systems is beneficial Strong technical background across cloud infrastructure, cybersecurity, and IT operations Previous experience managing and mentoring small IT teams that are looking to scale Proven ability to quickly restore stability and confidence in challenging environments Calm, pragmatic, and delivery-focused. This role is ideal for an experienced hands-on interim Head of IT leader with strong who can quickly bring structure, stability, and hands-on technical leadership, whilst improving systems and supporting the wider team from day one. The role requires you to be onsite 5 days per week in Poole which is non-negotiable. Please apply to the role for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
May 20, 2026
Contractor
Contract Interim Head of IT Location: Poole, Hampshire (5 days per week onsite) IR35 Status: Inside IR35 Contract Length: 3-6 months Start Date: ASAP Our client is seeking a hands-on Interim Head of IT to step into a critical leadership role and bring immediate stability, control, and technical leadership to an IT function during a key period of transition. This is not a strategy-only role. The client requires someone prepared to roll up their sleeves, get stuck into the detail, and provide calm, practical leadership across day-to-day IT operations while supporting a major ERP transformation programme (headed up via another department but heavy crossover). Alongside stabilising the function, you'll provide oversight of the current technology landscape by reviewing existing systems, identifying areas for improvement, and ensuring the IT estate is fit for purpose, secure, and scalable. The ideal contractor will have industry experience from a distribution, logistics, supply chain, or similar operational business, with strong experience supporting the systems and technology that underpin complex operational environments. Key Responsibilities Take immediate operational control of the IT function and ensure business continuity Provide hands-on leadership across infrastructure, cloud, security, and business systems Review the current technology estate and identify practical opportunities for improvement Act as the senior escalation point for incidents, supplier issues, and delivery risks Manage and support a small IT team, providing clear leadership, direction, and stability Bring structure, accountability, and confidence to an unsettled function Support an ongoing ERP transformation while protecting BAU operations Identify capability gaps and recommend interim resourcing solutions where needed Maintain strong governance across IT risk, security, backup, and change management Key Skills Proven experience as a hands-on Head of IT / IT Director in complex or under-resourced environments. Must have a technical background Comfortable operating strategically while also getting into the weeds when needed Strong experience within distribution, supply chain, manufacturing, or similar operational sectors Experience overseeing ERP platforms and supply chain-related systems is beneficial Strong technical background across cloud infrastructure, cybersecurity, and IT operations Previous experience managing and mentoring small IT teams that are looking to scale Proven ability to quickly restore stability and confidence in challenging environments Calm, pragmatic, and delivery-focused. This role is ideal for an experienced hands-on interim Head of IT leader with strong who can quickly bring structure, stability, and hands-on technical leadership, whilst improving systems and supporting the wider team from day one. The role requires you to be onsite 5 days per week in Poole which is non-negotiable. Please apply to the role for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Interim Head of IT Poole 450 to 550 per day 3 month Contract Are you an experienced interim IT leader who can step into an unstable environment, take immediate control, and stabilise critical systems while senior roles are vacant? This is a high impact interim leadership role where you will take rapid operational control of the IT function, ensuring business continuity across ERP, infrastructure, security, and data. You will act as the senior escalation point, providing hands-on technical assurance in a pressured environment. You will bring calm, credible leadership to an unsettled IT team, restoring confidence, clarifying roles, and reducing risk. Working closely with the wider business, you will support a major ERP transformation without introducing unnecessary change or disruption to BAU. This role suits a pragmatic interim professional who is comfortable operating with incomplete information, making sound technical judgements, and focusing on stability first before improvement. The Role: Take immediate operational control of the IT function and core services Act as senior escalation point for incidents, suppliers, and delivery risks Provide hands-on technical oversight across ERP, infrastructure, security, and data Support the ERP programme while maintaining IT stability and risk control 5 Days On-Site, 3 month contract. The Person: Proven interim IT leader with experience stabilising under-resourced or disrupted environments Strong technical background across ERP, infrastructure, and security Hands-on, delivery-focused, and comfortable challenging suppliers Calm, pragmatic leader able to operate under pressure Track record of supporting major transformation programmes without destabilising BAU Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 19, 2026
Contractor
Interim Head of IT Poole 450 to 550 per day 3 month Contract Are you an experienced interim IT leader who can step into an unstable environment, take immediate control, and stabilise critical systems while senior roles are vacant? This is a high impact interim leadership role where you will take rapid operational control of the IT function, ensuring business continuity across ERP, infrastructure, security, and data. You will act as the senior escalation point, providing hands-on technical assurance in a pressured environment. You will bring calm, credible leadership to an unsettled IT team, restoring confidence, clarifying roles, and reducing risk. Working closely with the wider business, you will support a major ERP transformation without introducing unnecessary change or disruption to BAU. This role suits a pragmatic interim professional who is comfortable operating with incomplete information, making sound technical judgements, and focusing on stability first before improvement. The Role: Take immediate operational control of the IT function and core services Act as senior escalation point for incidents, suppliers, and delivery risks Provide hands-on technical oversight across ERP, infrastructure, security, and data Support the ERP programme while maintaining IT stability and risk control 5 Days On-Site, 3 month contract. The Person: Proven interim IT leader with experience stabilising under-resourced or disrupted environments Strong technical background across ERP, infrastructure, and security Hands-on, delivery-focused, and comfortable challenging suppliers Calm, pragmatic leader able to operate under pressure Track record of supporting major transformation programmes without destabilising BAU Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire 110,000 - 130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressure Desirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certifications Package and benefits Base salary 110,000 - 130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing support This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
May 18, 2026
Full time
Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire 110,000 - 130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressure Desirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certifications Package and benefits Base salary 110,000 - 130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing support This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: HSE ADVISOR (HEALTH SAFETY ENVIRONMENTAL) Location: Leatherhead Salary: 43,290 per annum Sector: Gas Contractor - 12M FTC - Leatherhead office base - 43,290pa - May be opportunity to work remotely 1-2 days a week but will be mostly office based Job Title: QHSE Advisor Location: Leatherhead-Head Office Reports To: Health & Safety Manager PURPOSE: To provide technical and administrative health and safety support to the QHSE Department. NATURE & SCOPE: The Company Group is an established property maintenance and installation organisation, which specialises in providing gas central heating and hot and cold-water services to private, commercial landlords and industrial property owners. We also have various departments supplementing the facilities management requirements of our client's needs, including the adaption of bathroom and reactive maintenance works. ROLE SPECIFICATION: A key technical member of the Health and Safety team supporting the Group's business activities throughout the South East of England (and occasional nationwide travel). Have a working knowledge of the requirements of ISO 9001, ISO 14001 and ISO 45001 and to assist the Health and Safety team in the implementation of these standards throughout the Group. Ideally have a working knowledge of the refurbishment and/or facilities management industry which are the majority of the Company's activities. Carry out Site H&S and Environmental visits and undertake audits at our offices, client properties and our construction sites to monitor compliance and recommend corrective and preventative actions. Maintain an audit and inspection routine for all Company Plant, Equipment and Access equipment. Populate and maintain the Company QHSE records and databases as retrievable documents for audit requirements and the Company's monthly reporting procedures for the Directors and our Clients. Able to prepare Risk Assessments, Method Statements and Health and Safety Plans for all the business activities of the Group. Attend formal training courses in connection with the role as required, and pursue personal development courses. Prepare from established information and then deliver short training courses and Tool Box Talks for Operational Site personnel and office staff. Assist the HSE manager in the day-to day running of the QHSE Dept. The role requires strong organizational skills and initiative to prioritize your workload to meet the QHSE department's commitments and completion schedules. Any other duties that may reasonably be requested by the Health & Safety Manager to fulfil the QHSE department's activities for the Group. HEALTH AND SAFETY RESPONSIBILITIES: The QHSE Advisor will be part of the QHSE Team that supports The Company Group employer's duty to protect the health, safety and welfare of its employees and any other people who might be affected by its business activities. The Company Group must do whatever is reasonably practicable to achieve this. Therefore, making sure that workers and others are protected from anything that may cause harm, effectively controlling any risks to injury or health that could arise in the workplace. Employees shall work safely and not undertake any actions that adversely affect the safety of themselves and/or anyone affected by their actions as defined by the Health and Safety at Work Act. Co-operate with your Manager to make sure you get proper training and you understand and follow the company's health and safety policies. Observe any notices and instructions provided to an employee in respect of potential risks in their working environment. Comply with company policy and procedures in respect of correct use of PPE and any specific safety equipment issued to them. Take full responsibility to contact your Manager / head of Department of any health and safety incidents and substandard working practices which might affect safety of personnel including any near misses. Escalation of any issue should be direct to the QHSE department at Head Office. Report any injuries, strains or illnesses you suffer as a result of doing your job, your employer may need to change the way you work. Clearly communicate any Health and Safety information provided to you and ensure that it is fully understood by all other employees to whom it is relevant. QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE: PROFESSIONAL QUALIFICATIONS NEBOSH General Certificate or NEBOSH Construction certificate (or willing to work towards either) Essential Minimum 5 GCSE's or equivalent, Grades A - C (including English & Math) Essential Level 5 Diploma in Occupational Health & Safety and above (or willing to work towards) Desirable City & Guilds Level 3 and above (or willing to work towards) Desirable Chartered Institute of Environmental Health level 2/3 and above (or willing to work towards) Desirable HEALTH & SAFETY INDUSTRY QUALIFICATIONS CITB Site Supervisor or Site Manager Essential CITB Scaffolder Inspector Desirable Fire Risk Assessment Certificate Desirable Asbestos Management Certificate Desirable PASMA - Scaffold Tower Certificate Desirable Confined Spaces Certificate Desirable Face Fit Masks Certificate Desirable First Aid at Work (1 or 3-Day) training achievement Desirable ACS Gas Qualification Desirable EXPERIENCE Minimum of 3 years' experience as a Health and Safety Practitioner. Essential Experience of high volume/high pressure work environments Desirable Experience of working in a multi-sited company Essential ISO Internal Auditor Desirable KNOWLEDGE and SKILLS Articulate and confident communication and customer service skills -in order to explain health and safety processes to a range of people and to give presentations to groups Essential Able to work alone as a self-starter and work within the requirements of a team Essential The ability to understand and analyse reporting systems' data and present it simply and accurately. Essential Ability to work professionally under pressure Essential Results focused - to see a project through to its successful completion Essential Full and valid driving licence. Essential If you feel as so this HSE Advisor role is suitable to your skillset - Please apply to this role here or email your CV directly to:
May 17, 2026
Contractor
Job Title: HSE ADVISOR (HEALTH SAFETY ENVIRONMENTAL) Location: Leatherhead Salary: 43,290 per annum Sector: Gas Contractor - 12M FTC - Leatherhead office base - 43,290pa - May be opportunity to work remotely 1-2 days a week but will be mostly office based Job Title: QHSE Advisor Location: Leatherhead-Head Office Reports To: Health & Safety Manager PURPOSE: To provide technical and administrative health and safety support to the QHSE Department. NATURE & SCOPE: The Company Group is an established property maintenance and installation organisation, which specialises in providing gas central heating and hot and cold-water services to private, commercial landlords and industrial property owners. We also have various departments supplementing the facilities management requirements of our client's needs, including the adaption of bathroom and reactive maintenance works. ROLE SPECIFICATION: A key technical member of the Health and Safety team supporting the Group's business activities throughout the South East of England (and occasional nationwide travel). Have a working knowledge of the requirements of ISO 9001, ISO 14001 and ISO 45001 and to assist the Health and Safety team in the implementation of these standards throughout the Group. Ideally have a working knowledge of the refurbishment and/or facilities management industry which are the majority of the Company's activities. Carry out Site H&S and Environmental visits and undertake audits at our offices, client properties and our construction sites to monitor compliance and recommend corrective and preventative actions. Maintain an audit and inspection routine for all Company Plant, Equipment and Access equipment. Populate and maintain the Company QHSE records and databases as retrievable documents for audit requirements and the Company's monthly reporting procedures for the Directors and our Clients. Able to prepare Risk Assessments, Method Statements and Health and Safety Plans for all the business activities of the Group. Attend formal training courses in connection with the role as required, and pursue personal development courses. Prepare from established information and then deliver short training courses and Tool Box Talks for Operational Site personnel and office staff. Assist the HSE manager in the day-to day running of the QHSE Dept. The role requires strong organizational skills and initiative to prioritize your workload to meet the QHSE department's commitments and completion schedules. Any other duties that may reasonably be requested by the Health & Safety Manager to fulfil the QHSE department's activities for the Group. HEALTH AND SAFETY RESPONSIBILITIES: The QHSE Advisor will be part of the QHSE Team that supports The Company Group employer's duty to protect the health, safety and welfare of its employees and any other people who might be affected by its business activities. The Company Group must do whatever is reasonably practicable to achieve this. Therefore, making sure that workers and others are protected from anything that may cause harm, effectively controlling any risks to injury or health that could arise in the workplace. Employees shall work safely and not undertake any actions that adversely affect the safety of themselves and/or anyone affected by their actions as defined by the Health and Safety at Work Act. Co-operate with your Manager to make sure you get proper training and you understand and follow the company's health and safety policies. Observe any notices and instructions provided to an employee in respect of potential risks in their working environment. Comply with company policy and procedures in respect of correct use of PPE and any specific safety equipment issued to them. Take full responsibility to contact your Manager / head of Department of any health and safety incidents and substandard working practices which might affect safety of personnel including any near misses. Escalation of any issue should be direct to the QHSE department at Head Office. Report any injuries, strains or illnesses you suffer as a result of doing your job, your employer may need to change the way you work. Clearly communicate any Health and Safety information provided to you and ensure that it is fully understood by all other employees to whom it is relevant. QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE: PROFESSIONAL QUALIFICATIONS NEBOSH General Certificate or NEBOSH Construction certificate (or willing to work towards either) Essential Minimum 5 GCSE's or equivalent, Grades A - C (including English & Math) Essential Level 5 Diploma in Occupational Health & Safety and above (or willing to work towards) Desirable City & Guilds Level 3 and above (or willing to work towards) Desirable Chartered Institute of Environmental Health level 2/3 and above (or willing to work towards) Desirable HEALTH & SAFETY INDUSTRY QUALIFICATIONS CITB Site Supervisor or Site Manager Essential CITB Scaffolder Inspector Desirable Fire Risk Assessment Certificate Desirable Asbestos Management Certificate Desirable PASMA - Scaffold Tower Certificate Desirable Confined Spaces Certificate Desirable Face Fit Masks Certificate Desirable First Aid at Work (1 or 3-Day) training achievement Desirable ACS Gas Qualification Desirable EXPERIENCE Minimum of 3 years' experience as a Health and Safety Practitioner. Essential Experience of high volume/high pressure work environments Desirable Experience of working in a multi-sited company Essential ISO Internal Auditor Desirable KNOWLEDGE and SKILLS Articulate and confident communication and customer service skills -in order to explain health and safety processes to a range of people and to give presentations to groups Essential Able to work alone as a self-starter and work within the requirements of a team Essential The ability to understand and analyse reporting systems' data and present it simply and accurately. Essential Ability to work professionally under pressure Essential Results focused - to see a project through to its successful completion Essential Full and valid driving licence. Essential If you feel as so this HSE Advisor role is suitable to your skillset - Please apply to this role here or email your CV directly to:
We are seeking an experienced, hands-on IT Infrastructure Manager to lead and develop our client's IT Services Infrastructure Team. This is a key leadership role responsible for ensuring the reliability, security, and performance of a large, multi-site education provider's IT environment. What you will be doing: - Lead, mentor, and line-manage the Infrastructure Team, driving high performance and professional growth. Oversee day-to-day operations across servers, networks, firewalls, telephony, cloud services, and backups. Shape and deliver the organisation's infrastructure architecture and long-term technical strategy. Act as a senior escalation point for complex technical issues and major incidents. Ensure compliance with IT policies, Cyber Essentials, Security Standards, and Best Practice. Collaborate across IT Services to prioritise workloads, improve processes, and deliver innovative solutions. Lead the design, implementation, and documentation of new systems and infrastructure projects. Support disaster recovery planning and ensure robust resilience measures are in place. Stay ahead of emerging technologies and drive continuous improvement across systems and services. Travel between sites as required ( full UK driving licence held for at least 2 years , with a maximum of six (6) points). What you will bring to the table: - Strong experience in IT Operations, Infrastructure Design, and Project Delivery. Expertise across Microsoft 365, Azure, Windows Server, Networking, MS Identity Technologies, Microsoft Endpoint Deployment Management technologies and Security technologies. You will be able to demonstrate the ability to troubleshoot complex issues and communicate clearly with technical and non-technical users. Experience managing teams, suppliers, and third-party support partners. Knowledge of data protection, cyber security best practice, and ITIL principles. Experience in an education environment is an advantage but is not essential. Excellent communication, leadership, and interpersonal skills. The role comes with an excellent benefits package which includes a great holiday allowance, an exceptionally good pension, a massive range of retail discounts and ongoing professional development and training opportunities. Please note, to be considered for this role you MUST have the Right to Work long-term in the UK without Company Sponsorship . You will also live within a commutable distance of Exeter , Devon , or you will be in a position to relocate to the area. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2026
Full time
We are seeking an experienced, hands-on IT Infrastructure Manager to lead and develop our client's IT Services Infrastructure Team. This is a key leadership role responsible for ensuring the reliability, security, and performance of a large, multi-site education provider's IT environment. What you will be doing: - Lead, mentor, and line-manage the Infrastructure Team, driving high performance and professional growth. Oversee day-to-day operations across servers, networks, firewalls, telephony, cloud services, and backups. Shape and deliver the organisation's infrastructure architecture and long-term technical strategy. Act as a senior escalation point for complex technical issues and major incidents. Ensure compliance with IT policies, Cyber Essentials, Security Standards, and Best Practice. Collaborate across IT Services to prioritise workloads, improve processes, and deliver innovative solutions. Lead the design, implementation, and documentation of new systems and infrastructure projects. Support disaster recovery planning and ensure robust resilience measures are in place. Stay ahead of emerging technologies and drive continuous improvement across systems and services. Travel between sites as required ( full UK driving licence held for at least 2 years , with a maximum of six (6) points). What you will bring to the table: - Strong experience in IT Operations, Infrastructure Design, and Project Delivery. Expertise across Microsoft 365, Azure, Windows Server, Networking, MS Identity Technologies, Microsoft Endpoint Deployment Management technologies and Security technologies. You will be able to demonstrate the ability to troubleshoot complex issues and communicate clearly with technical and non-technical users. Experience managing teams, suppliers, and third-party support partners. Knowledge of data protection, cyber security best practice, and ITIL principles. Experience in an education environment is an advantage but is not essential. Excellent communication, leadership, and interpersonal skills. The role comes with an excellent benefits package which includes a great holiday allowance, an exceptionally good pension, a massive range of retail discounts and ongoing professional development and training opportunities. Please note, to be considered for this role you MUST have the Right to Work long-term in the UK without Company Sponsorship . You will also live within a commutable distance of Exeter , Devon , or you will be in a position to relocate to the area. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Oct 08, 2025
Full time
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
The Bridge IT Recruitment
Newcastle Upon Tyne, Tyne And Wear
My client, a Global organisation based in Newcastle city centre are seeking an experienced Head of Security and Platform Engineering to start ASAP. This pivotal role takes the lead in delivering breakthrough improvements in reliability and performance across technology platforms, ensuring our systems consistently exceed expectations. As the leading force behind our cyber security agenda, you will champion a step change in modern security controls introducing cutting-edge measures that protect the business. You will lead four core technology towers, and inspire teams to set bold targets, measure progress, and celebrate success as we raise the bar for platform resilience, scalability, and security. Key Responsibilities: Strategic Leadership & Governance Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with business objectives and risk appetite. Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS) Support and System Reliability Engineering (SSRE) Platform and Cloud Engineering (PaCE) Security & Network Operations (SNOPs) Establish and socialise the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment with architectural standards and regulatory requirements (e.g., DORA, Cyber Essentials Plus). Stakeholder Engagement Act as the escalation point for unresolved issues across platform towers. Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. Represent Technology in all relevant Information Security, Risk and project Committees, ensuring visibility and accountability for and robust management of cyber security risks. Represent Security and Platforms and in governance forums such as the Architectural Review Board (ARB). Essential Skills Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of disaster recovery, business continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor s degree in Computer Science, Information Systems, or a related field (Master s preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services. Demonstrated success in leading digital transformation or cloud migration initiatives. Experience working in regulated environments with a strong focus on security and compliance The role is Hybrid working 3 office days a week in a central Newcastle location great for transport links by train, car or bus. Apply now for immediate consideration.
Oct 07, 2025
Full time
My client, a Global organisation based in Newcastle city centre are seeking an experienced Head of Security and Platform Engineering to start ASAP. This pivotal role takes the lead in delivering breakthrough improvements in reliability and performance across technology platforms, ensuring our systems consistently exceed expectations. As the leading force behind our cyber security agenda, you will champion a step change in modern security controls introducing cutting-edge measures that protect the business. You will lead four core technology towers, and inspire teams to set bold targets, measure progress, and celebrate success as we raise the bar for platform resilience, scalability, and security. Key Responsibilities: Strategic Leadership & Governance Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with business objectives and risk appetite. Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS) Support and System Reliability Engineering (SSRE) Platform and Cloud Engineering (PaCE) Security & Network Operations (SNOPs) Establish and socialise the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment with architectural standards and regulatory requirements (e.g., DORA, Cyber Essentials Plus). Stakeholder Engagement Act as the escalation point for unresolved issues across platform towers. Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. Represent Technology in all relevant Information Security, Risk and project Committees, ensuring visibility and accountability for and robust management of cyber security risks. Represent Security and Platforms and in governance forums such as the Architectural Review Board (ARB). Essential Skills Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of disaster recovery, business continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor s degree in Computer Science, Information Systems, or a related field (Master s preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services. Demonstrated success in leading digital transformation or cloud migration initiatives. Experience working in regulated environments with a strong focus on security and compliance The role is Hybrid working 3 office days a week in a central Newcastle location great for transport links by train, car or bus. Apply now for immediate consideration.
