Change Enablement Consultant Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job ID: 218064 Contract type: Standard Business Unit: Business Operations & Administration Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long term sustainability in all our decisions. As we expand our Group Professional Services (GPS) function we're looking for a creative and detail oriented Change Enablement Consultant to join our GPS Change Enablement team. In this role, you'll design and deliver engaging content that supports organisational change and drives user adoption of new tools and processes. Reporting to the GPS Change Enablement Manager, core responsibilities include producing high quality content tailored to diverse audiences, executing group wide multi channel communications and campaigns, creating learning content and maintaining SharePoint sites. You'll create clear, consistent messaging and learning experiences across video, SharePoint, email campaigns, and other internal channels, ensuring employees transition smoothly and confidently. Working closely with subject matter experts, you'll translate complex information into accessible, user friendly content that inspires engagement and supports long term business success. Our GPS team includes experts in Engineering, Consultancy, Project Management, and Business Solutions. With over 4,200 skilled professionals across three continents, we help some of the world's leading brands drive digital transformation. We're passionate about technology, but even more passionate about people. What you'll do You'll help craft clear, compelling change and adoption plans, working closely with project teams to identify key audience groups and tailor engaging, timely and relevant content that drives awareness, builds confidence, and inspires people to adopt new ways of working. Message Development (20%) You'll convert change and adoption plans into engaging, on brand communications, defining the right messages, choosing the most effective channels, and timing communications for maximum impact. This includes customising messages for different audiences, creating compelling presentations and explainers and making sure the right information reaches the right people. You'll ensure communications feel relevant, clear, and impactful and align with our branding and values. Create Engaging Content (25%) You'll design innovative, user friendly training and information materials-from videos and how to guides to infographics, SharePoint pages, FAQs, PowerPoint decks, and in app walkthroughs-that help people understand and embrace change. You'll produce high quality written, visual, and multimedia content that fuels internal adoption campaigns, simplifies complex concepts, and inspires colleagues to confidently use new tools and ways of working. Manage Communication Channels (20%) You'll build and maintain engaging SharePoint pages, newsletters, and digital assets that bring communication plans to life. You'll craft compelling copy for email based adoption campaigns-whether it's a product education series, onboarding journey, or behavioural change message-and transform complex concepts into clear, simple, and actionable guidance that resonates with diverse audiences. Stakeholder Engagement (10%) You'll act as a connector across all areas of our business-ensuring everyone has the right information at the right moment to understand, prepare for, and adopt new ways of working. You'll also empower our champions network and user communities by providing toolkits, templates, and onboarding materials that build confidence, spark engagement, and help change take root. Measurement & Feedback (5%) You'll monitor engagement metrics and user feedback to refine content, sharpen messaging, and boost overall effectiveness. You'll also curate and maintain a well organised library of best practices and reusable assets-ensuring future initiatives launch faster and smarter. What you'll need Strong written communication skills with a focus on clarity, tone, and engagement and an ability to simplify technical or process heavy information. Experience creating engaging and innovative content for internal organisational change across written, visual, and multimedia formats. Skilled in managing content across multiple channels (SharePoint, intranet, email campaigns, Viva Engage, etc.). Proficient in Microsoft 365 and content design tools with strong visual storytelling skills (e.g., SharePoint, PowerPoint, Adobe PDF or similar). Creative and innovative mindset to instil a sense of excitement in end users, with attention to detail and brand consistency. Excellent stakeholder management and collaboration skills. Ability to manage multiple projects, stay organised, and deliver on deadlines. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
May 15, 2026
Full time
Change Enablement Consultant Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job ID: 218064 Contract type: Standard Business Unit: Business Operations & Administration Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long term sustainability in all our decisions. As we expand our Group Professional Services (GPS) function we're looking for a creative and detail oriented Change Enablement Consultant to join our GPS Change Enablement team. In this role, you'll design and deliver engaging content that supports organisational change and drives user adoption of new tools and processes. Reporting to the GPS Change Enablement Manager, core responsibilities include producing high quality content tailored to diverse audiences, executing group wide multi channel communications and campaigns, creating learning content and maintaining SharePoint sites. You'll create clear, consistent messaging and learning experiences across video, SharePoint, email campaigns, and other internal channels, ensuring employees transition smoothly and confidently. Working closely with subject matter experts, you'll translate complex information into accessible, user friendly content that inspires engagement and supports long term business success. Our GPS team includes experts in Engineering, Consultancy, Project Management, and Business Solutions. With over 4,200 skilled professionals across three continents, we help some of the world's leading brands drive digital transformation. We're passionate about technology, but even more passionate about people. What you'll do You'll help craft clear, compelling change and adoption plans, working closely with project teams to identify key audience groups and tailor engaging, timely and relevant content that drives awareness, builds confidence, and inspires people to adopt new ways of working. Message Development (20%) You'll convert change and adoption plans into engaging, on brand communications, defining the right messages, choosing the most effective channels, and timing communications for maximum impact. This includes customising messages for different audiences, creating compelling presentations and explainers and making sure the right information reaches the right people. You'll ensure communications feel relevant, clear, and impactful and align with our branding and values. Create Engaging Content (25%) You'll design innovative, user friendly training and information materials-from videos and how to guides to infographics, SharePoint pages, FAQs, PowerPoint decks, and in app walkthroughs-that help people understand and embrace change. You'll produce high quality written, visual, and multimedia content that fuels internal adoption campaigns, simplifies complex concepts, and inspires colleagues to confidently use new tools and ways of working. Manage Communication Channels (20%) You'll build and maintain engaging SharePoint pages, newsletters, and digital assets that bring communication plans to life. You'll craft compelling copy for email based adoption campaigns-whether it's a product education series, onboarding journey, or behavioural change message-and transform complex concepts into clear, simple, and actionable guidance that resonates with diverse audiences. Stakeholder Engagement (10%) You'll act as a connector across all areas of our business-ensuring everyone has the right information at the right moment to understand, prepare for, and adopt new ways of working. You'll also empower our champions network and user communities by providing toolkits, templates, and onboarding materials that build confidence, spark engagement, and help change take root. Measurement & Feedback (5%) You'll monitor engagement metrics and user feedback to refine content, sharpen messaging, and boost overall effectiveness. You'll also curate and maintain a well organised library of best practices and reusable assets-ensuring future initiatives launch faster and smarter. What you'll need Strong written communication skills with a focus on clarity, tone, and engagement and an ability to simplify technical or process heavy information. Experience creating engaging and innovative content for internal organisational change across written, visual, and multimedia formats. Skilled in managing content across multiple channels (SharePoint, intranet, email campaigns, Viva Engage, etc.). Proficient in Microsoft 365 and content design tools with strong visual storytelling skills (e.g., SharePoint, PowerPoint, Adobe PDF or similar). Creative and innovative mindset to instil a sense of excitement in end users, with attention to detail and brand consistency. Excellent stakeholder management and collaboration skills. Ability to manage multiple projects, stay organised, and deliver on deadlines. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Santander UK Foundation Communications Manager Reports to: Executive Director, with reporting line subject to review as the team develops Salary: £40,000 - £50,000 pro-rata & staff benefits Location: Hybrid, with a regular London presence Contract: Permanent, part-time, 3 days per week. The Santander UK Foundation is a newly relaunched independent charitable foundation with a single, clear purpose: to improve the lives of the most disadvantaged 16-19-year-olds in Further Education. FE is the most neglected part of the education system - chronically underfunded, under-researched and largely invisible to those with the power to change it. We want to help change that. We have three interconnected aims: to transform the lives of young people facing the most severe disadvantages in FE; to help the sector tell its story and create more change; and to be a best-in-class funder. Our funding will focus on three programme areas: attainment of gateway qualifications, enrichment, and transition into and out of FE - the points at which young people facing disadvantages are most likely to fall behind or fall through the gaps entirely. We will initially fund in England, focusing on general FE colleges where the concentration of disadvantage is greatest, with ambitions to grow our reach across the UK over the course of the strategy. We aim to fund long-term, without restriction wherever possible, across a mixture of direct service provision and systemic work. We will fund concentrated cohorts at any one time so we can invest deeply in learning and improvement alongside the organisations we support. We will put young people at the table when decisions are made. This is a five-year strategy, running to 2030, and these roles sit at the heart of delivering it. We are a small, deliberately lean team in the early stages of building something we believe can genuinely change things. If you are excited by the prospect of joining at the beginning - shaping how the Foundation operates as much as what it does - and share our ambition for what a focused, well-run foundation can achieve in a neglected space, we want to hear from you. The role Storytelling is not a support function at this Foundation; it is central to how we achieve change. The FE sector has long struggled to make its case to the people with the power to fund and influence it. One of our most important contributions is to change that: helping to amplify the sector's voice, amplifying the stories of the young people within it, and ensuring that the evidence we generate through our funding does not sit in reports but reaches the people who need to hear it. This is a focused part-time role spanning communications, storytelling and brand - varied and substantive in equal measure. You will be the Foundation's primary storyteller, brand steward, and media presence, converting research findings, evaluation learnings, and the experiences of young people into compelling communications, whether through writing, film, events, or other media. The ability to make complex or unfamiliar material digestible, human, and impossible to ignore is at the heart of this role. Working alongside Santander will be an important part of the role. The Foundation operates with its own identity and voice, focused on change for young people and the sector, deeply committed to a neglected part of the education system, while remaining part of the Santander brand. Navigating that with both confidence and care, ensuring the Foundation's communications enhance the brand's reputation, and maintaining the trust and alignment that come with aspirations to be a best-in-class Foundation will require creativity and judgment in equal measure. What you will do Build and own the Foundation's communications strategy - establishing the channels, tone, cadence and priorities that will define how the Foundation is seen and heard. Storytelling is at the heart of this: embedding a strong, consistent narrative across everything we produce is as important as how we distribute it. This requires forward planning, editorial judgment and the ability to manage multiple workstreams simultaneously. Lead day-to-day external communications across the website, social channels, press, sector-facing content and core annual outputs such as funding calls and the annual report. The Foundation believes the most powerful route to change is through stories that make the invisible visible - that conviction should run through everything we put out. Supporting the team to help grantees to build storytelling into their funded programmes from the start: commissioning and delivering case study films, written pieces, events and other outputs that bring the work to life for audiences beyond the standard report. Supporting the team to convert research findings, evaluation outputs and sector intelligence into compelling communications - policy notes, opinion pieces, social content and presentations that shift how people think about FE and its young people. Work with the team to build streamlined content production and review processes that maintain high quality across everything the Foundation puts out. Work alongside Santander's communications team to ensure the Foundation's stories land well within the bank and that brand, messaging and the timing of announcements are carefully managed. Support the Foundation's events and convenings - from practitioner roundtables to showcases of grantee work, ensuring these moments are planned, well communicated and followed up effectively. Elevate the voices of young people with lived experience of FE, ensuring they are active participants in shaping and delivering the Foundation's communications rather than simply subjects of them. Who we are looking for Someone who believes, genuinely, that the right story at the right moment can change things and who has the strategic instinct to build the conditions in which those stories can be told consistently and well. You will have strong writing skills and a confident editorial judgment: you know what makes something worth reading, how to make complex things simple without making them shallow, and how to maintain a distinctive voice across very different formats and audiences. You will have experience in marketing, communications, content or media, with a track record of building audiences, creating content that cuts through, and developing communications strategies rather than simply executing them. Experience of working within or alongside a corporate or institutional brand relationship is an advantage. You will be comfortable working in a small, early-stage team where everyone's work connects to everyone else's, and where the communications function is being built from the ground up. You will understand that this role is not just about communicating what the Foundation does, but about being part of how it thinks about what it does and why. You will have a genuine commitment to elevating the voices of young people, not as a communications device, but as a reflection of how the Foundation believes change happens. Experience of working with young people or communities as active participants in communications, rather than as subjects of it, would be particularly welcome. A connection to FE, or to the young people the Foundation serves, would mean a great deal. But what matters most is a genuine belief that these young people and the sector deserve to be seen - and the skills and judgment to make sure they are. Essential skills, qualities and experience Demonstrable experience in communications, content or media, with a track record of developing and delivering communications strategies rather than simply executing them. Exceptional writing skills and a confident editorial judgment, with the ability to produce compelling content across a range of formats and audiences, and to maintain a consistent, distinctive voice throughout. Proven ability to convert complex or technical material - including research findings and evaluation outputs - into accessible, engaging communications. Experience of building and managing external communications channels, including digital and social media, press and sector-facing content. Experience of working with or alongside a corporate or institutional brand, with the sensitivity and confidence to navigate that relationship effectively. A genuine commitment to elevating the voices of young people or communities as active participants in communications, not simply as subjects. Comfortable working in a small, early-stage team and able to operate both strategically and hands-on, and to build processes and ways of working as well as deliver output. Desirable Experience in the charity, social policy, education or public sector. Familiarity with or connection to the Further Education sector and the young people within it. Experience of commissioning or producing multimedia content, including film, events or podcasts. Experience of working with charities to develop their communications and storytelling capacity. Experience of working with corporate foundations or in a context that involves managing a relationship with a founding organisation and brand partner. Encouraging diversity We recognise that job descriptions can read as a wish list rather than a genuine guide to what matters . click apply for full job details
May 14, 2026
Full time
Santander UK Foundation Communications Manager Reports to: Executive Director, with reporting line subject to review as the team develops Salary: £40,000 - £50,000 pro-rata & staff benefits Location: Hybrid, with a regular London presence Contract: Permanent, part-time, 3 days per week. The Santander UK Foundation is a newly relaunched independent charitable foundation with a single, clear purpose: to improve the lives of the most disadvantaged 16-19-year-olds in Further Education. FE is the most neglected part of the education system - chronically underfunded, under-researched and largely invisible to those with the power to change it. We want to help change that. We have three interconnected aims: to transform the lives of young people facing the most severe disadvantages in FE; to help the sector tell its story and create more change; and to be a best-in-class funder. Our funding will focus on three programme areas: attainment of gateway qualifications, enrichment, and transition into and out of FE - the points at which young people facing disadvantages are most likely to fall behind or fall through the gaps entirely. We will initially fund in England, focusing on general FE colleges where the concentration of disadvantage is greatest, with ambitions to grow our reach across the UK over the course of the strategy. We aim to fund long-term, without restriction wherever possible, across a mixture of direct service provision and systemic work. We will fund concentrated cohorts at any one time so we can invest deeply in learning and improvement alongside the organisations we support. We will put young people at the table when decisions are made. This is a five-year strategy, running to 2030, and these roles sit at the heart of delivering it. We are a small, deliberately lean team in the early stages of building something we believe can genuinely change things. If you are excited by the prospect of joining at the beginning - shaping how the Foundation operates as much as what it does - and share our ambition for what a focused, well-run foundation can achieve in a neglected space, we want to hear from you. The role Storytelling is not a support function at this Foundation; it is central to how we achieve change. The FE sector has long struggled to make its case to the people with the power to fund and influence it. One of our most important contributions is to change that: helping to amplify the sector's voice, amplifying the stories of the young people within it, and ensuring that the evidence we generate through our funding does not sit in reports but reaches the people who need to hear it. This is a focused part-time role spanning communications, storytelling and brand - varied and substantive in equal measure. You will be the Foundation's primary storyteller, brand steward, and media presence, converting research findings, evaluation learnings, and the experiences of young people into compelling communications, whether through writing, film, events, or other media. The ability to make complex or unfamiliar material digestible, human, and impossible to ignore is at the heart of this role. Working alongside Santander will be an important part of the role. The Foundation operates with its own identity and voice, focused on change for young people and the sector, deeply committed to a neglected part of the education system, while remaining part of the Santander brand. Navigating that with both confidence and care, ensuring the Foundation's communications enhance the brand's reputation, and maintaining the trust and alignment that come with aspirations to be a best-in-class Foundation will require creativity and judgment in equal measure. What you will do Build and own the Foundation's communications strategy - establishing the channels, tone, cadence and priorities that will define how the Foundation is seen and heard. Storytelling is at the heart of this: embedding a strong, consistent narrative across everything we produce is as important as how we distribute it. This requires forward planning, editorial judgment and the ability to manage multiple workstreams simultaneously. Lead day-to-day external communications across the website, social channels, press, sector-facing content and core annual outputs such as funding calls and the annual report. The Foundation believes the most powerful route to change is through stories that make the invisible visible - that conviction should run through everything we put out. Supporting the team to help grantees to build storytelling into their funded programmes from the start: commissioning and delivering case study films, written pieces, events and other outputs that bring the work to life for audiences beyond the standard report. Supporting the team to convert research findings, evaluation outputs and sector intelligence into compelling communications - policy notes, opinion pieces, social content and presentations that shift how people think about FE and its young people. Work with the team to build streamlined content production and review processes that maintain high quality across everything the Foundation puts out. Work alongside Santander's communications team to ensure the Foundation's stories land well within the bank and that brand, messaging and the timing of announcements are carefully managed. Support the Foundation's events and convenings - from practitioner roundtables to showcases of grantee work, ensuring these moments are planned, well communicated and followed up effectively. Elevate the voices of young people with lived experience of FE, ensuring they are active participants in shaping and delivering the Foundation's communications rather than simply subjects of them. Who we are looking for Someone who believes, genuinely, that the right story at the right moment can change things and who has the strategic instinct to build the conditions in which those stories can be told consistently and well. You will have strong writing skills and a confident editorial judgment: you know what makes something worth reading, how to make complex things simple without making them shallow, and how to maintain a distinctive voice across very different formats and audiences. You will have experience in marketing, communications, content or media, with a track record of building audiences, creating content that cuts through, and developing communications strategies rather than simply executing them. Experience of working within or alongside a corporate or institutional brand relationship is an advantage. You will be comfortable working in a small, early-stage team where everyone's work connects to everyone else's, and where the communications function is being built from the ground up. You will understand that this role is not just about communicating what the Foundation does, but about being part of how it thinks about what it does and why. You will have a genuine commitment to elevating the voices of young people, not as a communications device, but as a reflection of how the Foundation believes change happens. Experience of working with young people or communities as active participants in communications, rather than as subjects of it, would be particularly welcome. A connection to FE, or to the young people the Foundation serves, would mean a great deal. But what matters most is a genuine belief that these young people and the sector deserve to be seen - and the skills and judgment to make sure they are. Essential skills, qualities and experience Demonstrable experience in communications, content or media, with a track record of developing and delivering communications strategies rather than simply executing them. Exceptional writing skills and a confident editorial judgment, with the ability to produce compelling content across a range of formats and audiences, and to maintain a consistent, distinctive voice throughout. Proven ability to convert complex or technical material - including research findings and evaluation outputs - into accessible, engaging communications. Experience of building and managing external communications channels, including digital and social media, press and sector-facing content. Experience of working with or alongside a corporate or institutional brand, with the sensitivity and confidence to navigate that relationship effectively. A genuine commitment to elevating the voices of young people or communities as active participants in communications, not simply as subjects. Comfortable working in a small, early-stage team and able to operate both strategically and hands-on, and to build processes and ways of working as well as deliver output. Desirable Experience in the charity, social policy, education or public sector. Familiarity with or connection to the Further Education sector and the young people within it. Experience of commissioning or producing multimedia content, including film, events or podcasts. Experience of working with charities to develop their communications and storytelling capacity. Experience of working with corporate foundations or in a context that involves managing a relationship with a founding organisation and brand partner. Encouraging diversity We recognise that job descriptions can read as a wish list rather than a genuine guide to what matters . click apply for full job details
IT Training CoordinatorLocation: Central London (Hybrid)Contract: One-year fixed-term contractSalary: £48,000 - £55,000 (depending on experience)Hybrid working - two days on-site A great opportunity for an IT Training Coordinator working for a well-established organisation in the professional services industry.About the RoleWe're looking for a hands-on IT Training Coordinator to design, deliver, and continuously improve engaging learning experiences that help colleagues get the best from our core and bespoke systems. You'll lead induction programmes for new starters, build a rolling calendar of upskilling sessions, and create clear, user-friendly learning assets that support day-to-day productivity. The role is London-based with hybrid working and occasional travel to other offices with advance notice.Person SpecificationEssential Proven experience delivering IT training within a law firm (or legal professional services environment). Hands-on experience training and supporting iManage Work (preferably v10+), including best-practice use and user adoption. Strong Microsoft 365 skills and confidence training users at all levels; able to tailor content to different learning preferences and styles. Experience with business process modelling/use cases and translating workflows into practical training. Excellent organisation and time management; able to prioritise and meet multiple deadlines with a flexible, proactive approach. Collaborative communicator with a customer-focused mindset and meticulous attention to detail. Education: GCSEs (grades 9-4) or equivalent, including at least grade 6 in English and Maths.Nice to have Microsoft Office Certification (Associate / Specialist / Master). Experience administering or supporting a Learning Management System (LMS). Ability to produce multimedia learning content using tools such as Camtasia or Create Studio (or similar). Recognised IT training or L&D qualification (e.g., ECDL/ICDL, CIPD L&D, or equivalent). Degree in a relevant discipline (e.g., Business Information Systems, Computer Science, or similar). Two or more years' experience in a comparable professional setting.Tech Stack You'll Encounter Microsoft 365 and Windows 11 iManage Work 10 and iManage Share Microsoft Teams Tikit Partner for Windows (P4W) Remote access technologies (VPN/SASE, Remote Desktop) Digital dictation (Diktamen) Legal forms (Oyez) Legal e-signing (DocuSign, InfoTrack) ShareDoKey Responsibilities Lead the design and delivery of training across multiple formats (workshops, small groups, one-to-one coaching, drop-in clinics, floor-walking, and virtual sessions). Own a rolling monthly training programme aligned to business needs and skills gaps. Deliver structured IT onboarding for new joiners to ensure a confident start. Create and maintain high-quality learning assets (how-to guides, quick reference materials, short videos, and e-learning content). Champion adoption and contribute to IT and business change working groups as the voice of the user. Collaborate with product/development teams to roll out and train users on bespoke tools - especially iManage - ensuring content stays current with new releases. Partner with the Service Desk Manager to identify knowledge gaps and deliver targeted upskilling. Provide advanced support on Microsoft 365 applications to help colleagues solve complex tasks efficiently. Act as an escalation point for complex software queries during major deployments and upgrades.How to ApplyDon't delay-send your application via the link below!Adecco is operating as an Employment Agency. We are an equal opportunities employer and an approved supplier for this role. Your CV will be treated in the strictest confidence, and we will always speak with you before sharing it with any potential employer.Please note we are an approved supplier for this position. Keywords IT Training Coordinator, IT Trainer, Technical Trainer, Learning & Development, Digital Adoption, User Adoption, Induction & Onboarding, Workshop Facilitation, 1:1 Coaching, Floor walking, eLearning, Camtasia, Create Studio, LMS, Microsoft 365, Teams, Windows 11, iManage Work 10, iManage Share, Tikit P4W, ShareDo, DocuSign, InfoTrack, Oyez, Diktamen, VPN, SASE, Professional Services, Legal IT, Law Firm Training, Process Mapping, Change Enablement
Sep 22, 2025
Full time
IT Training CoordinatorLocation: Central London (Hybrid)Contract: One-year fixed-term contractSalary: £48,000 - £55,000 (depending on experience)Hybrid working - two days on-site A great opportunity for an IT Training Coordinator working for a well-established organisation in the professional services industry.About the RoleWe're looking for a hands-on IT Training Coordinator to design, deliver, and continuously improve engaging learning experiences that help colleagues get the best from our core and bespoke systems. You'll lead induction programmes for new starters, build a rolling calendar of upskilling sessions, and create clear, user-friendly learning assets that support day-to-day productivity. The role is London-based with hybrid working and occasional travel to other offices with advance notice.Person SpecificationEssential Proven experience delivering IT training within a law firm (or legal professional services environment). Hands-on experience training and supporting iManage Work (preferably v10+), including best-practice use and user adoption. Strong Microsoft 365 skills and confidence training users at all levels; able to tailor content to different learning preferences and styles. Experience with business process modelling/use cases and translating workflows into practical training. Excellent organisation and time management; able to prioritise and meet multiple deadlines with a flexible, proactive approach. Collaborative communicator with a customer-focused mindset and meticulous attention to detail. Education: GCSEs (grades 9-4) or equivalent, including at least grade 6 in English and Maths.Nice to have Microsoft Office Certification (Associate / Specialist / Master). Experience administering or supporting a Learning Management System (LMS). Ability to produce multimedia learning content using tools such as Camtasia or Create Studio (or similar). Recognised IT training or L&D qualification (e.g., ECDL/ICDL, CIPD L&D, or equivalent). Degree in a relevant discipline (e.g., Business Information Systems, Computer Science, or similar). Two or more years' experience in a comparable professional setting.Tech Stack You'll Encounter Microsoft 365 and Windows 11 iManage Work 10 and iManage Share Microsoft Teams Tikit Partner for Windows (P4W) Remote access technologies (VPN/SASE, Remote Desktop) Digital dictation (Diktamen) Legal forms (Oyez) Legal e-signing (DocuSign, InfoTrack) ShareDoKey Responsibilities Lead the design and delivery of training across multiple formats (workshops, small groups, one-to-one coaching, drop-in clinics, floor-walking, and virtual sessions). Own a rolling monthly training programme aligned to business needs and skills gaps. Deliver structured IT onboarding for new joiners to ensure a confident start. Create and maintain high-quality learning assets (how-to guides, quick reference materials, short videos, and e-learning content). Champion adoption and contribute to IT and business change working groups as the voice of the user. Collaborate with product/development teams to roll out and train users on bespoke tools - especially iManage - ensuring content stays current with new releases. Partner with the Service Desk Manager to identify knowledge gaps and deliver targeted upskilling. Provide advanced support on Microsoft 365 applications to help colleagues solve complex tasks efficiently. Act as an escalation point for complex software queries during major deployments and upgrades.How to ApplyDon't delay-send your application via the link below!Adecco is operating as an Employment Agency. We are an equal opportunities employer and an approved supplier for this role. Your CV will be treated in the strictest confidence, and we will always speak with you before sharing it with any potential employer.Please note we are an approved supplier for this position. Keywords IT Training Coordinator, IT Trainer, Technical Trainer, Learning & Development, Digital Adoption, User Adoption, Induction & Onboarding, Workshop Facilitation, 1:1 Coaching, Floor walking, eLearning, Camtasia, Create Studio, LMS, Microsoft 365, Teams, Windows 11, iManage Work 10, iManage Share, Tikit P4W, ShareDo, DocuSign, InfoTrack, Oyez, Diktamen, VPN, SASE, Professional Services, Legal IT, Law Firm Training, Process Mapping, Change Enablement
