Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 15, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Description A senior engineering leader who is responsible for the technical health, delivery performance, and professional development of their team. The Tech Lead is the primary engineering owner for one or more teams - setting technical direction, building culture, and bridging the gap between engineering and the broader organisation. Tech Leads are expected to actively drive AI-native culture within their team and model best practice for everyone they manage. The step from Technical Project Lead to Tech Lead is the most significant transition in the engineering career path. The TPL role is delivery-focused; the Tech Lead role adds sustained people leadership, team design, and function-level accountability. You are no longer primarily measured by what you build or what your project delivers - you are measured by the health and capability of your team over time. This means investing in people who may not yet be performing, having difficult conversations, and sometimes slowing down delivery to get the team architecture right. It is a fundamentally different role, and the instincts that made you a great TPL will need to evolve. Hands-on contribution remains significant. Approximately 60% of time is spent on direct technical work - coding, design, review, and architectural decision-making - and 40% on line management, stakeholder communication, hiring, and engineering strategy. This reflects Ignite's current scale and the importance of Tech Lead technical credibility. Responsibilities Own the technical health of one or more delivery teams: architecture, standards, quality, and culture Line manage up to 6 engineers directly or up to 10 indirectly, including regular 1:1s, objective setting, development support, and performance management Make or delegate architectural decisions with confidence, maintaining long-term codebase coherence Balance hands-on technical contribution with management and leadership responsibilities Drive quality and delivery standards across the team, setting clear expectations and holding them consistently Contribute to sprint planning and prioritisation alongside the Programme Manager and Analysts Lead incident response for the team, ensuring post-mortems produce systemic improvements and address root causes Represent engineering in stakeholder conversations, communicating clearly on delivery status, technical risk, and capacity Partner with the Head of Engineering on resourcing, team design, and delivery strategy Contribute to hiring by defining role requirements, leading technical interviews, and making recommendations Support the development of Senior Engineers towards greater leadership capability Operate with commercial awareness, understanding the revenue and margin implications of technical decisions Contribute to cross-function engineering strategy and platform-wide architectural decisions Develop or contribute to the Ignite repeatability and AI-native agenda Contribute to hiring strategy and team design conversations with the Head of Engineering Carry full line management responsibility for direct reports, including probation management and formal performance processes Support pay review and promotion recommendations to the Head of Engineering Manage indirect accountability for QA leads and their reports within the Ignite structure AI Leadership Responsibilities Actively use and champion coding harnesses, building team-level harnesses that standardize AI usage for common tasks Understand AI agents at an implementation level, including design, risks, and appropriate usage Understand and work with skills as reusable AI capabilities Have a strong working knowledge of MCP (Model Context Protocol), including tool access, context management, and security implications Set expectations for AI tool use within the team, defining what is encouraged, what requires review, and where human verification is required Stay current with the AI tooling landscape and share relevant developments with the Head of Engineering Qualifications Languages: TypeScript and C#/.NET (sufficient depth to review and guide work in both stacks) Frontend: Vue.js (Customer Portal stack - review and governance level) Databases: SQL Server, PostgreSQL (design, performance, governance) Cloud & Infrastructure: Azure (architecture, cost management, security posture) Container Orchestration: Kubernetes (operational and governance level) CI/CD: GitHub Actions, GitOps (ownership and governance) Security: ISO 27001 controls implementation and penetration test coordination Tooling: Linear, Git/GitHub, Copilot, monitoring and alerting platforms
May 15, 2026
Full time
Description A senior engineering leader who is responsible for the technical health, delivery performance, and professional development of their team. The Tech Lead is the primary engineering owner for one or more teams - setting technical direction, building culture, and bridging the gap between engineering and the broader organisation. Tech Leads are expected to actively drive AI-native culture within their team and model best practice for everyone they manage. The step from Technical Project Lead to Tech Lead is the most significant transition in the engineering career path. The TPL role is delivery-focused; the Tech Lead role adds sustained people leadership, team design, and function-level accountability. You are no longer primarily measured by what you build or what your project delivers - you are measured by the health and capability of your team over time. This means investing in people who may not yet be performing, having difficult conversations, and sometimes slowing down delivery to get the team architecture right. It is a fundamentally different role, and the instincts that made you a great TPL will need to evolve. Hands-on contribution remains significant. Approximately 60% of time is spent on direct technical work - coding, design, review, and architectural decision-making - and 40% on line management, stakeholder communication, hiring, and engineering strategy. This reflects Ignite's current scale and the importance of Tech Lead technical credibility. Responsibilities Own the technical health of one or more delivery teams: architecture, standards, quality, and culture Line manage up to 6 engineers directly or up to 10 indirectly, including regular 1:1s, objective setting, development support, and performance management Make or delegate architectural decisions with confidence, maintaining long-term codebase coherence Balance hands-on technical contribution with management and leadership responsibilities Drive quality and delivery standards across the team, setting clear expectations and holding them consistently Contribute to sprint planning and prioritisation alongside the Programme Manager and Analysts Lead incident response for the team, ensuring post-mortems produce systemic improvements and address root causes Represent engineering in stakeholder conversations, communicating clearly on delivery status, technical risk, and capacity Partner with the Head of Engineering on resourcing, team design, and delivery strategy Contribute to hiring by defining role requirements, leading technical interviews, and making recommendations Support the development of Senior Engineers towards greater leadership capability Operate with commercial awareness, understanding the revenue and margin implications of technical decisions Contribute to cross-function engineering strategy and platform-wide architectural decisions Develop or contribute to the Ignite repeatability and AI-native agenda Contribute to hiring strategy and team design conversations with the Head of Engineering Carry full line management responsibility for direct reports, including probation management and formal performance processes Support pay review and promotion recommendations to the Head of Engineering Manage indirect accountability for QA leads and their reports within the Ignite structure AI Leadership Responsibilities Actively use and champion coding harnesses, building team-level harnesses that standardize AI usage for common tasks Understand AI agents at an implementation level, including design, risks, and appropriate usage Understand and work with skills as reusable AI capabilities Have a strong working knowledge of MCP (Model Context Protocol), including tool access, context management, and security implications Set expectations for AI tool use within the team, defining what is encouraged, what requires review, and where human verification is required Stay current with the AI tooling landscape and share relevant developments with the Head of Engineering Qualifications Languages: TypeScript and C#/.NET (sufficient depth to review and guide work in both stacks) Frontend: Vue.js (Customer Portal stack - review and governance level) Databases: SQL Server, PostgreSQL (design, performance, governance) Cloud & Infrastructure: Azure (architecture, cost management, security posture) Container Orchestration: Kubernetes (operational and governance level) CI/CD: GitHub Actions, GitOps (ownership and governance) Security: ISO 27001 controls implementation and penetration test coordination Tooling: Linear, Git/GitHub, Copilot, monitoring and alerting platforms
# Head of Engineering - RetailDate Posted: 07/04/2026Location: LondonJob Type: Full time Head of Engineering - Retail Location: London- hybrid 50% Contract: Permanent Purpose Just Group's Retail division develops and delivers retirement finance products through financial advisers and intermediaries. As part of an ongoing technology modernisation programme, we are evolving our platforms and customer journeys to ensure they remain secure, resilient, and fit for the future.The Head of Engineering - Retail will lead the Retail engineering organisation, setting clear technical direction and ensuring high quality delivery across platforms and applications. The role plays a key part in adopting modern engineering practices, including AI enabled approaches, to support scalable and reliable delivery.Reporting to the Retail IT Director, you will lead multiple Engineering Managers and help foster a collaborative, high performing engineering culture, focused on secure, efficient, and sustainable delivery. About Just We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. Key Accountabilities Define and deliver the Retail engineering roadmap, aligned to Group technology strategy and agreed modern engineering practices. Lead the adoption of AI enabled, context driven, and agent based approaches where they add practical value. Provide technical leadership across architecture, solution design, and the management of technical debt. Ensure the secure, reliable, and scalable delivery of Retail platforms and applications. Oversee delivery planning, execution, and risk management, including ownership of P1 and P2 incident response and resolution. Build and develop engineering capability through strong leadership of Engineering Managers and senior engineers. Promote consistent engineering standards across automation, DevOps, cloud native development, and observability. Partner closely with senior stakeholders, providing clear, transparent communication on delivery progress, risks, and priorities. Examples of Key Activities Chair Retail engineering governance forums to ensure alignment with Group standards and principles. Maintain and review the technical debt and end of life roadmap, feeding priorities into delivery plans. Review and challenge significant technical design decisions to ensure solutions are scalable, secure, and maintainable. Act as an escalation point for major incidents, coordinating resolution and leading post incident reviews. Work with Engineering Managers to track delivery progress, dependencies, and risks. Coach and mentor engineering leaders, supporting capability and leadership development. Represent Retail Engineering in cross business forums, ensuring Retail requirements and priorities are well understood. What We're Looking For Proven experience in senior engineering leadership roles, leading multi team delivery at scale (50+ FTE including partners), within Financial Services. Strong knowledge of modern engineering practices, including software engineering, architecture, cloud platforms, CI/CD, DevSecOps, observability, and security focused design. Practical experience delivering large scale technology change and modernising legacy platforms, preferably within a Microsoft ecosystem. The ability to build high performing engineering teams, embed standards, and foster a positive, inclusive engineering culture. Experience working with a mix of in house teams, vendors, and delivery partners. Confidence operating in regulated environments with an emphasis on resilience, performance, and security. Strong stakeholder engagement skills, with the ability to translate technical topics into clear business outcomes. Experience leading major incident response and continuous improvement following service issues. Our behaviours At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. What's in it for you A competitive salary, pension scheme and life assurance 25 days annual leave plus an additional day on us for your birthday Private medical cover and income protection, just in case A generous and highly achievable bonus scheme Opportunities to progress your career in-role and within the company Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders A variety of employee funded benefits available via our online benefits portal Plus, several additional purchase options available for you and your loved onesExplore our on our dedicated benefits page. Belonging at Just Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity. Application details Please submit your CV using the 'apply now' button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment. Be Bold. Be Brilliant. Be Just.
May 14, 2026
Full time
# Head of Engineering - RetailDate Posted: 07/04/2026Location: LondonJob Type: Full time Head of Engineering - Retail Location: London- hybrid 50% Contract: Permanent Purpose Just Group's Retail division develops and delivers retirement finance products through financial advisers and intermediaries. As part of an ongoing technology modernisation programme, we are evolving our platforms and customer journeys to ensure they remain secure, resilient, and fit for the future.The Head of Engineering - Retail will lead the Retail engineering organisation, setting clear technical direction and ensuring high quality delivery across platforms and applications. The role plays a key part in adopting modern engineering practices, including AI enabled approaches, to support scalable and reliable delivery.Reporting to the Retail IT Director, you will lead multiple Engineering Managers and help foster a collaborative, high performing engineering culture, focused on secure, efficient, and sustainable delivery. About Just We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. Key Accountabilities Define and deliver the Retail engineering roadmap, aligned to Group technology strategy and agreed modern engineering practices. Lead the adoption of AI enabled, context driven, and agent based approaches where they add practical value. Provide technical leadership across architecture, solution design, and the management of technical debt. Ensure the secure, reliable, and scalable delivery of Retail platforms and applications. Oversee delivery planning, execution, and risk management, including ownership of P1 and P2 incident response and resolution. Build and develop engineering capability through strong leadership of Engineering Managers and senior engineers. Promote consistent engineering standards across automation, DevOps, cloud native development, and observability. Partner closely with senior stakeholders, providing clear, transparent communication on delivery progress, risks, and priorities. Examples of Key Activities Chair Retail engineering governance forums to ensure alignment with Group standards and principles. Maintain and review the technical debt and end of life roadmap, feeding priorities into delivery plans. Review and challenge significant technical design decisions to ensure solutions are scalable, secure, and maintainable. Act as an escalation point for major incidents, coordinating resolution and leading post incident reviews. Work with Engineering Managers to track delivery progress, dependencies, and risks. Coach and mentor engineering leaders, supporting capability and leadership development. Represent Retail Engineering in cross business forums, ensuring Retail requirements and priorities are well understood. What We're Looking For Proven experience in senior engineering leadership roles, leading multi team delivery at scale (50+ FTE including partners), within Financial Services. Strong knowledge of modern engineering practices, including software engineering, architecture, cloud platforms, CI/CD, DevSecOps, observability, and security focused design. Practical experience delivering large scale technology change and modernising legacy platforms, preferably within a Microsoft ecosystem. The ability to build high performing engineering teams, embed standards, and foster a positive, inclusive engineering culture. Experience working with a mix of in house teams, vendors, and delivery partners. Confidence operating in regulated environments with an emphasis on resilience, performance, and security. Strong stakeholder engagement skills, with the ability to translate technical topics into clear business outcomes. Experience leading major incident response and continuous improvement following service issues. Our behaviours At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. What's in it for you A competitive salary, pension scheme and life assurance 25 days annual leave plus an additional day on us for your birthday Private medical cover and income protection, just in case A generous and highly achievable bonus scheme Opportunities to progress your career in-role and within the company Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders A variety of employee funded benefits available via our online benefits portal Plus, several additional purchase options available for you and your loved onesExplore our on our dedicated benefits page. Belonging at Just Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity. Application details Please submit your CV using the 'apply now' button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment. Be Bold. Be Brilliant. Be Just.
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (eg, Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 11, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (eg, Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
