Senior Account Handler - Step Into a Role With Real Influence Location: Corby Salary: 40,000 + Hybrid Working (3 days office / 2 from home) Ready for more responsibility without losing the feel of a proper team? If you're an experienced Commercial Account Handler who's confident managing renewals, MTAs and new business-but you're starting to feel like you've outgrown your current setup-this could be the move that actually makes sense. This is a chance to step into a Senior Account Handler role where your experience genuinely matters, your judgement is trusted, and your voice helps shape how the team runs day-to-day. Why this role is different This is a well-established independent commercial insurance broker with a strong reputation built on service, relationships, and doing things properly over many years. You'll be joining a close-knit, supportive team that handles a strong portfolio of SME commercial clients-particularly property owners' insurance-alongside more complex commercial cases. This is a business that values people who: Take ownership without being micromanaged Know how to keep clients loyal through service, not scripts Can quietly lead by example in a busy office Want progression without losing their work-life balance The role at a glance You'll take ownership of a well-established commercial book, managing the full lifecycle of client accounts: Handling new business enquiries from existing and new clients Managing renewals and MTAs end-to-end Keeping control of deadlines, diaries, and service levels Supporting colleagues by delegating and balancing workload across the team Acting as a senior point of contact when Directors are unavailable Supporting more complex or high-value cases when needed This is very much a hands-on, client-facing role where your ability to manage relationships over the phone is key. What you'll need to bring We're looking for someone who already knows commercial insurance inside out: Minimum 5 years' experience in commercial insurance Confident managing renewals, MTAs, and new business independently Comfortable using Acturis Strong communication skills with a natural phone-first approach Organised, reliable, and able to juggle priorities without dropping standards What would set you apart 10+ years' commercial insurance experience CII qualifications (or working towards) Previous mentoring, supervisory, or team lead experience Experience handling more complex or higher-value commercial risks What's in it for you 40,000 salary Hybrid working model (3 days office / 2 from home) A genuinely supportive, down-to-earth team environment Real autonomy in how you manage your portfolio The opportunity to step into a more senior, trusted role without corporate red tape Exposure to larger, more complex commercial cases The kind of person who thrives here You'll enjoy this if you're: Confident but not corporate Experienced but still hungry for progression Someone who enjoys building relationships, not just processing policies Comfortable taking responsibility and being relied upon Interview process Stage 1: Informal face-to-face meeting with the leadership team Stage 2: Formal face-to-face interview If you're an experienced commercial handler ready for a step up in responsibility-and want to do it in a stable, supportive independent broker-this is one worth having a conversation about. Also known as: Senior Commercial Account Handler, Commercial Account Handler, Senior Insurance Account Handler, Commercial Insurance Broker Account Handler, Account Executive (Commercial Insurance), Senior Broker Handler Impact Recruitment are a recruitment agency working on behalf of our client.
May 18, 2026
Full time
Senior Account Handler - Step Into a Role With Real Influence Location: Corby Salary: 40,000 + Hybrid Working (3 days office / 2 from home) Ready for more responsibility without losing the feel of a proper team? If you're an experienced Commercial Account Handler who's confident managing renewals, MTAs and new business-but you're starting to feel like you've outgrown your current setup-this could be the move that actually makes sense. This is a chance to step into a Senior Account Handler role where your experience genuinely matters, your judgement is trusted, and your voice helps shape how the team runs day-to-day. Why this role is different This is a well-established independent commercial insurance broker with a strong reputation built on service, relationships, and doing things properly over many years. You'll be joining a close-knit, supportive team that handles a strong portfolio of SME commercial clients-particularly property owners' insurance-alongside more complex commercial cases. This is a business that values people who: Take ownership without being micromanaged Know how to keep clients loyal through service, not scripts Can quietly lead by example in a busy office Want progression without losing their work-life balance The role at a glance You'll take ownership of a well-established commercial book, managing the full lifecycle of client accounts: Handling new business enquiries from existing and new clients Managing renewals and MTAs end-to-end Keeping control of deadlines, diaries, and service levels Supporting colleagues by delegating and balancing workload across the team Acting as a senior point of contact when Directors are unavailable Supporting more complex or high-value cases when needed This is very much a hands-on, client-facing role where your ability to manage relationships over the phone is key. What you'll need to bring We're looking for someone who already knows commercial insurance inside out: Minimum 5 years' experience in commercial insurance Confident managing renewals, MTAs, and new business independently Comfortable using Acturis Strong communication skills with a natural phone-first approach Organised, reliable, and able to juggle priorities without dropping standards What would set you apart 10+ years' commercial insurance experience CII qualifications (or working towards) Previous mentoring, supervisory, or team lead experience Experience handling more complex or higher-value commercial risks What's in it for you 40,000 salary Hybrid working model (3 days office / 2 from home) A genuinely supportive, down-to-earth team environment Real autonomy in how you manage your portfolio The opportunity to step into a more senior, trusted role without corporate red tape Exposure to larger, more complex commercial cases The kind of person who thrives here You'll enjoy this if you're: Confident but not corporate Experienced but still hungry for progression Someone who enjoys building relationships, not just processing policies Comfortable taking responsibility and being relied upon Interview process Stage 1: Informal face-to-face meeting with the leadership team Stage 2: Formal face-to-face interview If you're an experienced commercial handler ready for a step up in responsibility-and want to do it in a stable, supportive independent broker-this is one worth having a conversation about. Also known as: Senior Commercial Account Handler, Commercial Account Handler, Senior Insurance Account Handler, Commercial Insurance Broker Account Handler, Account Executive (Commercial Insurance), Senior Broker Handler Impact Recruitment are a recruitment agency working on behalf of our client.
This long established Insurance broker are looking for suitably intelligent and ambitious Insurance professionals to help look after a growing book of Insurance business, It is office based in the Gillingham area close to the train station so you will need to live fairly local to make commuting easy. The company deal with both residential and Commercial property and are looking for candidates with at least 2 years of relevant Insurance broking experience ideally within Household or Property Insurance. Please don't apply if you don't work in Insurance. This is a varied position incorporating the duties of a client facing account handler and renewals executive. The purpose of the role is to provide account handler support to loyal clients and to look after renewals as well as dealing with new business enquiries, this is not a targeted sales style of role at all so relationship management and clear communication are key. Salaries are very competitive and come with a range of benefits and holiday entitlement. If you are looking for the best training and career prospect on offer and a positive Medway based company with a brilliant ethos then apply today in strict confidence. If you do not have the relevant Insurance experience then we are unable to forward your cv at this time .
May 16, 2026
Full time
This long established Insurance broker are looking for suitably intelligent and ambitious Insurance professionals to help look after a growing book of Insurance business, It is office based in the Gillingham area close to the train station so you will need to live fairly local to make commuting easy. The company deal with both residential and Commercial property and are looking for candidates with at least 2 years of relevant Insurance broking experience ideally within Household or Property Insurance. Please don't apply if you don't work in Insurance. This is a varied position incorporating the duties of a client facing account handler and renewals executive. The purpose of the role is to provide account handler support to loyal clients and to look after renewals as well as dealing with new business enquiries, this is not a targeted sales style of role at all so relationship management and clear communication are key. Salaries are very competitive and come with a range of benefits and holiday entitlement. If you are looking for the best training and career prospect on offer and a positive Medway based company with a brilliant ethos then apply today in strict confidence. If you do not have the relevant Insurance experience then we are unable to forward your cv at this time .
An Insurance Broker with a reputation for tailored and quality service, is continuing to grow and is looking to recruit another talented Commercial Insurance professional into their Client facing team of Account Executives. As a Commercial Account Executive , you will inherit a significant book of Commercial clients, across a wide range of sectors and policies, and you will play a crucial role managing those. Working closely with the Commercial Account Handlers, you will develop strong relationships with your clients and identify their insurance and risk management needs. Additionally, you will collaborate with the Directors in new business activities. Our Client encourages flexible working so, while you'll be spending time visiting Clients, this is a role that can be conducted on a hybrid basis, working from home and their office. Key Responsibilities of the Commercial Account Executive role includes: Lead and manage a portfolio of existing Commercial client accounts Face-to-face client meetings to understand clients' businesses, their risk attitudes, and their approach to insurance and risk management. Identify client demands and needs, as well as gaps in coverage and potential cross-selling/upselling opportunities. Provide comprehensive risk information to Account Handlers, enabling their negotiations with Insurers and offering support when necessary. Deliver well-structured risk presentations to clients, addressing identified demands, needs, and risk exposures. Cultivate and maintain excellent working relationships with Clients, Prospects, Insurers. To be successful as a Commercial Account Executive you will demonstrate: Experience in in a client facing role within Commercial Insurance Strong interpersonal skills, able to build relationships with a wide range of people Focus on quality with a desire to succeed
May 15, 2026
Full time
An Insurance Broker with a reputation for tailored and quality service, is continuing to grow and is looking to recruit another talented Commercial Insurance professional into their Client facing team of Account Executives. As a Commercial Account Executive , you will inherit a significant book of Commercial clients, across a wide range of sectors and policies, and you will play a crucial role managing those. Working closely with the Commercial Account Handlers, you will develop strong relationships with your clients and identify their insurance and risk management needs. Additionally, you will collaborate with the Directors in new business activities. Our Client encourages flexible working so, while you'll be spending time visiting Clients, this is a role that can be conducted on a hybrid basis, working from home and their office. Key Responsibilities of the Commercial Account Executive role includes: Lead and manage a portfolio of existing Commercial client accounts Face-to-face client meetings to understand clients' businesses, their risk attitudes, and their approach to insurance and risk management. Identify client demands and needs, as well as gaps in coverage and potential cross-selling/upselling opportunities. Provide comprehensive risk information to Account Handlers, enabling their negotiations with Insurers and offering support when necessary. Deliver well-structured risk presentations to clients, addressing identified demands, needs, and risk exposures. Cultivate and maintain excellent working relationships with Clients, Prospects, Insurers. To be successful as a Commercial Account Executive you will demonstrate: Experience in in a client facing role within Commercial Insurance Strong interpersonal skills, able to build relationships with a wide range of people Focus on quality with a desire to succeed
An Insurance Broker with a reputation for tailored and quality service, is continuing to grow and is looking to recruit another talented Commercial Insurance professional into their Client facing team of Account Executives. As a Commercial Account Executive , you will inherit a significant book of Commercial clients, across a wide range of sectors and policies, and you will play a crucial role managing those. Working closely with the Commercial Account Handlers, you will develop strong relationships with your clients and identify their insurance and risk management needs. Additionally, you will collaborate with the Directors in new business activities. Our Client encourages flexible working so, while you'll be spending time visiting Clients, this is a role that can be conducted on a hybrid basis, working from home and their office. Key Responsibilities of the Commercial Account Executive role includes: Lead and manage a portfolio of existing Commercial client accounts Face-to-face client meetings to understand clients' businesses, their risk attitudes, and their approach to insurance and risk management. Identify client demands and needs, as well as gaps in coverage and potential cross-selling/upselling opportunities. Provide comprehensive risk information to Account Handlers, enabling their negotiations with Insurers and offering support when necessary. Deliver well-structured risk presentations to clients, addressing identified demands, needs, and risk exposures. Cultivate and maintain excellent working relationships with Clients, Prospects, Insurers. To be successful as a Commercial Account Executive you will demonstrate: Experience in in a client facing role within Commercial Insurance Strong interpersonal skills, able to build relationships with a wide range of people Focus on quality with a desire to succeed
May 15, 2026
Full time
An Insurance Broker with a reputation for tailored and quality service, is continuing to grow and is looking to recruit another talented Commercial Insurance professional into their Client facing team of Account Executives. As a Commercial Account Executive , you will inherit a significant book of Commercial clients, across a wide range of sectors and policies, and you will play a crucial role managing those. Working closely with the Commercial Account Handlers, you will develop strong relationships with your clients and identify their insurance and risk management needs. Additionally, you will collaborate with the Directors in new business activities. Our Client encourages flexible working so, while you'll be spending time visiting Clients, this is a role that can be conducted on a hybrid basis, working from home and their office. Key Responsibilities of the Commercial Account Executive role includes: Lead and manage a portfolio of existing Commercial client accounts Face-to-face client meetings to understand clients' businesses, their risk attitudes, and their approach to insurance and risk management. Identify client demands and needs, as well as gaps in coverage and potential cross-selling/upselling opportunities. Provide comprehensive risk information to Account Handlers, enabling their negotiations with Insurers and offering support when necessary. Deliver well-structured risk presentations to clients, addressing identified demands, needs, and risk exposures. Cultivate and maintain excellent working relationships with Clients, Prospects, Insurers. To be successful as a Commercial Account Executive you will demonstrate: Experience in in a client facing role within Commercial Insurance Strong interpersonal skills, able to build relationships with a wide range of people Focus on quality with a desire to succeed
Do you have at least 2 years commercial insurance broking/sales experience? Are you sales focused and looking for the next step in your career or perhaps you are looking for a change of scenery and fancy joining a smaller independent Broker where your hard work is truly rewarded and appreciated? If you can answer yes to these, then we have the perfect opportunity for you to take an exciting step in your insurance career with a truly independent broker who offer a leading commission structure and full study support to achieve your Dip CII. Built on meritocracy, our clients unique company culture rewards self-starters who want to earn some excellent bonuses for their hard work. The role they have available offers someone the chance to deal with SME to mid market type clients, with premiums ranging from £500-50k, dealing with businesses with turnovers from £1-10million. They have extensive data sets for you to work with (near on 45,000 contacts) which are all locally based, as well as potential 300 renewals clients a month (which includes some current clients, lapsed clients and previously quoted clients) so that you can hit the ground running and start producing income from day 1 here. They have an ethos of visiting every client here, and looking after them! They would be interested in talking to you if you are a sales focused Account Handler looking for a step up into a more client facing role, you are currently working for a big corporate and want to move to a smaller independent broker, as well as someone already doing a similar role if you are looking for a change to a business that will reward you will a fantastic commission structure. Target here is £4k income per month, and once above this, they offer from 25-50% commission on all income generated on a sliding scale and based on month to month figures, so no target deficits here! They can offer you a fantastic team environment within a business that are growing year on year and in tern can offer you some excellent career prospects with every member of the team supported to reach Dip level. You ll need to have a solid grounding in commercial insurance with exposure to the main commercial insurance products including Property, Liability, PI, and combined & packaged solutions and you will also be able to communicate clearly and effectively with stakeholders at all levels. They offer a starting basic salary of between £27-35k, plus benefits package which includes 20 days Holiday, plus Christmas off (half day Christmas Eve then back on the 2nd Jan), Pension and Group PA, and a culture built around developing it's staff and you will also be offered full support for professional qualifications. Office hours are Monday to Friday 9am to 5pm. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.
May 15, 2026
Full time
Do you have at least 2 years commercial insurance broking/sales experience? Are you sales focused and looking for the next step in your career or perhaps you are looking for a change of scenery and fancy joining a smaller independent Broker where your hard work is truly rewarded and appreciated? If you can answer yes to these, then we have the perfect opportunity for you to take an exciting step in your insurance career with a truly independent broker who offer a leading commission structure and full study support to achieve your Dip CII. Built on meritocracy, our clients unique company culture rewards self-starters who want to earn some excellent bonuses for their hard work. The role they have available offers someone the chance to deal with SME to mid market type clients, with premiums ranging from £500-50k, dealing with businesses with turnovers from £1-10million. They have extensive data sets for you to work with (near on 45,000 contacts) which are all locally based, as well as potential 300 renewals clients a month (which includes some current clients, lapsed clients and previously quoted clients) so that you can hit the ground running and start producing income from day 1 here. They have an ethos of visiting every client here, and looking after them! They would be interested in talking to you if you are a sales focused Account Handler looking for a step up into a more client facing role, you are currently working for a big corporate and want to move to a smaller independent broker, as well as someone already doing a similar role if you are looking for a change to a business that will reward you will a fantastic commission structure. Target here is £4k income per month, and once above this, they offer from 25-50% commission on all income generated on a sliding scale and based on month to month figures, so no target deficits here! They can offer you a fantastic team environment within a business that are growing year on year and in tern can offer you some excellent career prospects with every member of the team supported to reach Dip level. You ll need to have a solid grounding in commercial insurance with exposure to the main commercial insurance products including Property, Liability, PI, and combined & packaged solutions and you will also be able to communicate clearly and effectively with stakeholders at all levels. They offer a starting basic salary of between £27-35k, plus benefits package which includes 20 days Holiday, plus Christmas off (half day Christmas Eve then back on the 2nd Jan), Pension and Group PA, and a culture built around developing it's staff and you will also be offered full support for professional qualifications. Office hours are Monday to Friday 9am to 5pm. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.
New Business Account Handler Location: Lancing, West Sussex, BN15 8UW (Hybrid minimum 3 days in the office) Contract Type: Permanent Hours: 35 hours per week Salary: £28,818.00 per annum (Inc MS). Band C, Level 3 About the Role We re excited to be recruiting for a confident and driven New Business Account Handler to join our growing team. This is a fantastic opportunity to play a pivotal role in expanding our specialist insurance offering to small and medium-sized charities. As a key client-facing representative, you ll build strong relationships with prospective clients, understand their unique insurance requirements, and provide tailored solutions that truly support their organisations. If you enjoy consultative selling and delivering exceptional service, this could be the perfect role for you. What You ll Be Doing Engaging with prospective charity clients to understand their insurance needs Providing clear, tailored advice and producing accurate, competitive quotations Converting enquiries into new business while working towards achievable targets Identifying cross-selling and up-selling opportunities to support wider growth Managing the full client journey from initial enquiry through to policy documentation Key Responsibilities Handling new business enquiries from first contact through to completion Proactively following up on leads generated through marketing campaigns Matching client requirements with suitable insurance products and solutions Ensuring all documentation is accurate, compliant, and professionally presented Building long-term, trust-based relationships through outstanding client service What We re Looking For Experience within commercial insurance A positive, proactive, and client-focused mindset Strong communication skills, with the ability to build rapport and explain solutions clearly Confidence working towards goals and achieving targets in a supportive team environment Cert CII qualification, or progress toward achieving it What we offer as our New Business Account Handler: A supportive, inclusive, and collaborative team environment Ongoing learning and professional development opportunities 28 days annual leave, rising to 32 days after 2 years, plus additional time off over Christmas Flexible working options to suit you, your role, and your team A double-matched pension scheme, up to 10% employer contribution A family-friendly approach, with generous family leave policies For a full list of our benefits, click . Closing date for applications : 11:59 pm Monday 25 May 2026 Interviews will be held W/C 1st June 2026. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
May 13, 2026
Full time
New Business Account Handler Location: Lancing, West Sussex, BN15 8UW (Hybrid minimum 3 days in the office) Contract Type: Permanent Hours: 35 hours per week Salary: £28,818.00 per annum (Inc MS). Band C, Level 3 About the Role We re excited to be recruiting for a confident and driven New Business Account Handler to join our growing team. This is a fantastic opportunity to play a pivotal role in expanding our specialist insurance offering to small and medium-sized charities. As a key client-facing representative, you ll build strong relationships with prospective clients, understand their unique insurance requirements, and provide tailored solutions that truly support their organisations. If you enjoy consultative selling and delivering exceptional service, this could be the perfect role for you. What You ll Be Doing Engaging with prospective charity clients to understand their insurance needs Providing clear, tailored advice and producing accurate, competitive quotations Converting enquiries into new business while working towards achievable targets Identifying cross-selling and up-selling opportunities to support wider growth Managing the full client journey from initial enquiry through to policy documentation Key Responsibilities Handling new business enquiries from first contact through to completion Proactively following up on leads generated through marketing campaigns Matching client requirements with suitable insurance products and solutions Ensuring all documentation is accurate, compliant, and professionally presented Building long-term, trust-based relationships through outstanding client service What We re Looking For Experience within commercial insurance A positive, proactive, and client-focused mindset Strong communication skills, with the ability to build rapport and explain solutions clearly Confidence working towards goals and achieving targets in a supportive team environment Cert CII qualification, or progress toward achieving it What we offer as our New Business Account Handler: A supportive, inclusive, and collaborative team environment Ongoing learning and professional development opportunities 28 days annual leave, rising to 32 days after 2 years, plus additional time off over Christmas Flexible working options to suit you, your role, and your team A double-matched pension scheme, up to 10% employer contribution A family-friendly approach, with generous family leave policies For a full list of our benefits, click . Closing date for applications : 11:59 pm Monday 25 May 2026 Interviews will be held W/C 1st June 2026. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
About Crowe Crowe is a leading national firm offering audit, tax, advisory, and consulting services with global reach and local expertise. As an independent member of Crowe Global, one of the top 10 accounting networks worldwide, we have access to over 40,000 professionals across 140+ countries and more than 800 offices globally. Our vision is to be a leader in our chosen markets, creating lasting value for our clients and our people and being a trusted partner in their success. We are dedicated to driving client success, empowering our people, embracing sustainability, delivering technological change and acting in the public interest. An exciting opportunity has arisen for an Assistant to join the Audit & Consulting Resource Management team supporting NFP, Pensions & Corporate Audit alongside Consulting. The role will require to work closely with the Senior Assistant and Senior Manager to monitor business performance and the issues and challenges facing the practice. Primary focus will be fulfilling engagement resource requests for our largest accounts. This includes working closely with senior stakeholders to meet financial and non-financial objectives. Specifically, to maximise resource use, boost performance, and consistently uphold operational excellence. This is in conjunction with ensuring our people are provided with the best experiences to drive their careers. An overview of the tasks is included below: Resource Management Responsible for supporting and delivering end-to-end resourcing solutions to the client facing business across Audit & Consulting. Supporting headcount management and capacity planning, optimising the utilisation and chargeability of our client facing workforce, providing information to leadership on utilisation levels, key areas of availability, business performance and forecasting to support business decisions. Ensure Retain (Resource Management Forecasting Tool) is accurate on a daily basis. Regularly liaising with stakeholders and managing Retain queries, in addition, aim to find alternative work for any last-minute releases including resolving clashes that may arise, as a result of last-minute changes to client bookings, exams, or training (or annual leave). Manage a rolling 6-12-month forward audit planning cycle and as part of this, process 6-month bookings across audit onto Retain twice a year, according to the approved budget, manage outstanding shortages and work through resolving any clashes, cross checking all clients have submitted requests within the deadline. Stock take allocations - taking into consideration location (managing the spreadsheet) Monitor and escalate availability of resources on a weekly basis and work proactively with colleagues from across wider Audit team to ensure utilisation is maximised. Consult Audit & Consulting Managers to provide current stage of sell on a weekly basis for any unconfirmed opportunities allocated in Retain. Collaborate with the national team's and other offices including Manchester, MSW, Thames Valley, and Kent. Work effectively with the Trainee Development Team on areas of cross-over/collaboration. Work with client facing staff to understand their experiences for appropriate alignment of audit work. Support with onboarding new Grad's/Staff e.g. Induction Review all Absence Requests that come through Horizon e.g. Annual Leave, TOIL, Unpaid Leave, and ensure this gets reflected in Retain. Absence Management - First point of contact for all absences. Management Information Review Horizon weekly for any new Joiners & Leavers to update Retain proactively. Monitor utilisation levels and provide a monthly view using StarPDM and Retain. Review Missing Timesheets on a weekly basis, chase individuals that are yet to submit. Required to prepare, analyse and present Management Information to senior stakeholders on wider operational excellence metrics such as utilisation, Retain vs Actuals Retain Variance's, Availability & Schedule Reports. Attend regular update meetings with key stakeholders and client facing staff to review management information and recommend action required as a result. Understand and communicate key business developments which may affect upcoming performance. Producing and maintaining various ad hoc and regular management information reports. Interpreting and acting on results. Review Hot desk, ensuring staff update their Availability status on a daily basis Track Annual Leave Reports through Horizon and monitor on a monthly basis, contacting staff that remain to have high balances by mid-January. Other Undertaking ad hoc project work at the request of the Partners or Resource Manager Key contact for all client handlers, dealing with a variety of operational and support queries. Maintaining a thorough understanding of all business processes to be able to resolve or delegate queries. Support the roll out of new initiatives, systems and processes. Key Requirements Effective written and oral communication skills and collaboration with key stakeholders in both Consulting, Audit and the National Team, client focused and computer literate. Understanding of resource management, business and operations, or similar. Proven experience in managing multiple tasks, with effective prioritisation skills, effective service management - timely delivery and strong attention to detail/quality. A strong team player who is self-motivated, self-reliant and results orientated. The role requires a reactive and proactive approach and the ability to work well under pressure. Retain - (Our Forecasting Tool within the business) experience would be a nice bonus, but not mandatory.
May 12, 2026
Full time
About Crowe Crowe is a leading national firm offering audit, tax, advisory, and consulting services with global reach and local expertise. As an independent member of Crowe Global, one of the top 10 accounting networks worldwide, we have access to over 40,000 professionals across 140+ countries and more than 800 offices globally. Our vision is to be a leader in our chosen markets, creating lasting value for our clients and our people and being a trusted partner in their success. We are dedicated to driving client success, empowering our people, embracing sustainability, delivering technological change and acting in the public interest. An exciting opportunity has arisen for an Assistant to join the Audit & Consulting Resource Management team supporting NFP, Pensions & Corporate Audit alongside Consulting. The role will require to work closely with the Senior Assistant and Senior Manager to monitor business performance and the issues and challenges facing the practice. Primary focus will be fulfilling engagement resource requests for our largest accounts. This includes working closely with senior stakeholders to meet financial and non-financial objectives. Specifically, to maximise resource use, boost performance, and consistently uphold operational excellence. This is in conjunction with ensuring our people are provided with the best experiences to drive their careers. An overview of the tasks is included below: Resource Management Responsible for supporting and delivering end-to-end resourcing solutions to the client facing business across Audit & Consulting. Supporting headcount management and capacity planning, optimising the utilisation and chargeability of our client facing workforce, providing information to leadership on utilisation levels, key areas of availability, business performance and forecasting to support business decisions. Ensure Retain (Resource Management Forecasting Tool) is accurate on a daily basis. Regularly liaising with stakeholders and managing Retain queries, in addition, aim to find alternative work for any last-minute releases including resolving clashes that may arise, as a result of last-minute changes to client bookings, exams, or training (or annual leave). Manage a rolling 6-12-month forward audit planning cycle and as part of this, process 6-month bookings across audit onto Retain twice a year, according to the approved budget, manage outstanding shortages and work through resolving any clashes, cross checking all clients have submitted requests within the deadline. Stock take allocations - taking into consideration location (managing the spreadsheet) Monitor and escalate availability of resources on a weekly basis and work proactively with colleagues from across wider Audit team to ensure utilisation is maximised. Consult Audit & Consulting Managers to provide current stage of sell on a weekly basis for any unconfirmed opportunities allocated in Retain. Collaborate with the national team's and other offices including Manchester, MSW, Thames Valley, and Kent. Work effectively with the Trainee Development Team on areas of cross-over/collaboration. Work with client facing staff to understand their experiences for appropriate alignment of audit work. Support with onboarding new Grad's/Staff e.g. Induction Review all Absence Requests that come through Horizon e.g. Annual Leave, TOIL, Unpaid Leave, and ensure this gets reflected in Retain. Absence Management - First point of contact for all absences. Management Information Review Horizon weekly for any new Joiners & Leavers to update Retain proactively. Monitor utilisation levels and provide a monthly view using StarPDM and Retain. Review Missing Timesheets on a weekly basis, chase individuals that are yet to submit. Required to prepare, analyse and present Management Information to senior stakeholders on wider operational excellence metrics such as utilisation, Retain vs Actuals Retain Variance's, Availability & Schedule Reports. Attend regular update meetings with key stakeholders and client facing staff to review management information and recommend action required as a result. Understand and communicate key business developments which may affect upcoming performance. Producing and maintaining various ad hoc and regular management information reports. Interpreting and acting on results. Review Hot desk, ensuring staff update their Availability status on a daily basis Track Annual Leave Reports through Horizon and monitor on a monthly basis, contacting staff that remain to have high balances by mid-January. Other Undertaking ad hoc project work at the request of the Partners or Resource Manager Key contact for all client handlers, dealing with a variety of operational and support queries. Maintaining a thorough understanding of all business processes to be able to resolve or delegate queries. Support the roll out of new initiatives, systems and processes. Key Requirements Effective written and oral communication skills and collaboration with key stakeholders in both Consulting, Audit and the National Team, client focused and computer literate. Understanding of resource management, business and operations, or similar. Proven experience in managing multiple tasks, with effective prioritisation skills, effective service management - timely delivery and strong attention to detail/quality. A strong team player who is self-motivated, self-reliant and results orientated. The role requires a reactive and proactive approach and the ability to work well under pressure. Retain - (Our Forecasting Tool within the business) experience would be a nice bonus, but not mandatory.
Title: Claims Handler Location: Chelmsford Salary: 27,000 - 35,000 depending on experience Days/ Hours of work: Monday - Friday, 09:00 - 17:00 Benefits On-site parking 25 days holiday plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing in-house training The company Office Angels are truly excited to be recruiting for this exciting and fast-paced position. Due to continuous growth, a well-established and professional company based in Chelmsford are looking for a Claims Handler to support their growing claims department. You will be based in their bight and open head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to progress in their career and have the opportunity to learn from experience senior members of staff as well as colleagues. Duties Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution. Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes. Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage. Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy. Maintain precise and up-to-date records within the Claims Management System. Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies. Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process. Monitor and uphold productivity, service quality, and performance standards consistently. Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities. Support internal and external audits by providing accurate and timely information as required. Participate in internal and client-facing review meetings when appropriate. Embrace and contribute positively to change initiatives within the claims handling team. The ideal candidate You'll have experience working within claims You'll be capable of investigating and negotiating liability disputes You'll be capable of accurately assessing General Damages You have excellent written and verbal communication skills You have strong attention to detail You have a willingness to learn You have a proactive mindset Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oct 08, 2025
Full time
Title: Claims Handler Location: Chelmsford Salary: 27,000 - 35,000 depending on experience Days/ Hours of work: Monday - Friday, 09:00 - 17:00 Benefits On-site parking 25 days holiday plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing in-house training The company Office Angels are truly excited to be recruiting for this exciting and fast-paced position. Due to continuous growth, a well-established and professional company based in Chelmsford are looking for a Claims Handler to support their growing claims department. You will be based in their bight and open head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to progress in their career and have the opportunity to learn from experience senior members of staff as well as colleagues. Duties Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution. Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes. Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage. Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy. Maintain precise and up-to-date records within the Claims Management System. Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies. Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process. Monitor and uphold productivity, service quality, and performance standards consistently. Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities. Support internal and external audits by providing accurate and timely information as required. Participate in internal and client-facing review meetings when appropriate. Embrace and contribute positively to change initiatives within the claims handling team. The ideal candidate You'll have experience working within claims You'll be capable of investigating and negotiating liability disputes You'll be capable of accurately assessing General Damages You have excellent written and verbal communication skills You have strong attention to detail You have a willingness to learn You have a proactive mindset Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you ready to step up into a client-facing role, inherit a loyal and well-maintained client book, and work with some of the most respected people in the broking profession? This is an exciting opportunity for a commercial insurance professional perhaps an experienced Account Handler ready for that first Account Executive role to take ownership of a significant book of long-standing clients click apply for full job details
Sep 27, 2025
Full time
Are you ready to step up into a client-facing role, inherit a loyal and well-maintained client book, and work with some of the most respected people in the broking profession? This is an exciting opportunity for a commercial insurance professional perhaps an experienced Account Handler ready for that first Account Executive role to take ownership of a significant book of long-standing clients click apply for full job details
