IT Field Service Engineer Location: Leeds (LS10) with travel across Yorkshire Salary: £25,000 to £30,000 p.a Contract: Full-time, permanent Hours: Monday to Friday Not all IT support roles are desk-based. If most of your day is spent working through tickets or remote fixes, this will feel like a step away from that. In this role, you are out on site, dealing with issues in person and seeing them through properly rather than passing them on. Travel is part of the role, but it is planned and manageable rather than constant long-distance travel. You will be working mainly on-site across Yorkshire, supporting a range of environments including education and commercial settings. Some days will be reactive support, others more planned installs and maintenance. It gives you a mix of problem-solving, hands-on work and direct interaction with users. The expectation is straightforward. Keep systems running, fix issues properly, and provide a reliable level of support. You are there to fix issues properly, not just apply short-term fixes and move on. What the role looks like day to day: You will travel to client sites, resolve IT issues on site, install equipment and support users directly. You will often be the main point of contact on site, taking ownership of issues and seeing them through to resolution. You will manage your own time and workload, moving between sites as required. What you will be doing: Providing on-site technical support. Diagnosing and resolving hardware, software and network issues. Installing and configuring hardware and software. Supporting and maintaining IT systems. Carrying out system updates, backups and security patching. Managing Active Directory and Group Policy tasks. Maintaining accurate records of support work. Supporting a range of equipment including desktops, laptops, printers and other on-site technology. What they are looking for: A full driving licence and access to your own vehicle is essential. You must be able to pass an enhanced DBS check due to the environments you will be working in. Experience in an IT support or technical support role. At least 2 years experience in a 1st or 2nd line support position. Strong knowledge of Windows, Microsoft systems and Office 365 or Google environments. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switches and routers. Experience with Active Directory and Group Policy. Confident troubleshooting hardware and software issues. Comfortable working with ticketing systems and logging support activity. Clear communication skills when dealing with both technical and non-technical users. Able to manage your own workload and work independently. Experience with printers and basic Apple device support is useful. This role suits someone who is practical, self-motivated and prefers a hands-on IT position with variety rather than being based in one place. What you get: A starting salary of £25,000 to £30,000 depending on experience. Company pension. Ongoing training and support for certifications. Opportunity to develop your technical skills across a range of environments. Varied, field-based role. Long-term opportunity within a growing IT provider. For more information, please get in touch with our Sheffield Team on (phone number removed). Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
May 26, 2026
Full time
IT Field Service Engineer Location: Leeds (LS10) with travel across Yorkshire Salary: £25,000 to £30,000 p.a Contract: Full-time, permanent Hours: Monday to Friday Not all IT support roles are desk-based. If most of your day is spent working through tickets or remote fixes, this will feel like a step away from that. In this role, you are out on site, dealing with issues in person and seeing them through properly rather than passing them on. Travel is part of the role, but it is planned and manageable rather than constant long-distance travel. You will be working mainly on-site across Yorkshire, supporting a range of environments including education and commercial settings. Some days will be reactive support, others more planned installs and maintenance. It gives you a mix of problem-solving, hands-on work and direct interaction with users. The expectation is straightforward. Keep systems running, fix issues properly, and provide a reliable level of support. You are there to fix issues properly, not just apply short-term fixes and move on. What the role looks like day to day: You will travel to client sites, resolve IT issues on site, install equipment and support users directly. You will often be the main point of contact on site, taking ownership of issues and seeing them through to resolution. You will manage your own time and workload, moving between sites as required. What you will be doing: Providing on-site technical support. Diagnosing and resolving hardware, software and network issues. Installing and configuring hardware and software. Supporting and maintaining IT systems. Carrying out system updates, backups and security patching. Managing Active Directory and Group Policy tasks. Maintaining accurate records of support work. Supporting a range of equipment including desktops, laptops, printers and other on-site technology. What they are looking for: A full driving licence and access to your own vehicle is essential. You must be able to pass an enhanced DBS check due to the environments you will be working in. Experience in an IT support or technical support role. At least 2 years experience in a 1st or 2nd line support position. Strong knowledge of Windows, Microsoft systems and Office 365 or Google environments. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switches and routers. Experience with Active Directory and Group Policy. Confident troubleshooting hardware and software issues. Comfortable working with ticketing systems and logging support activity. Clear communication skills when dealing with both technical and non-technical users. Able to manage your own workload and work independently. Experience with printers and basic Apple device support is useful. This role suits someone who is practical, self-motivated and prefers a hands-on IT position with variety rather than being based in one place. What you get: A starting salary of £25,000 to £30,000 depending on experience. Company pension. Ongoing training and support for certifications. Opportunity to develop your technical skills across a range of environments. Varied, field-based role. Long-term opportunity within a growing IT provider. For more information, please get in touch with our Sheffield Team on (phone number removed). Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
We re currently recruiting for an experienced IT Endpoint Field Service Engineer to support a growing laboratory network across Hertfordshire and West Essex. This is a hands-on, field-based role with a strong focus on hardware support, troubleshooting, and site-based IT service delivery. The Role You ll be responsible for providing onsite IT support across a hub laboratory in Watford and multiple spoke sites, ensuring endpoint systems and hardware are running efficiently. Key responsibilities include: Providing desktop and endpoint support across multiple sites Deploying, configuring, and maintaining IT hardware (PCs, laptops, printers, mobile devices) Diagnosing and resolving hardware and software issues Supporting upgrades, repairs, and ongoing maintenance Carrying out regular site visits and responding to support requests Assisting with IT projects and transformation initiatives within new laboratory environments Acting as a point of escalation and working closely with wider IT teams Location & Travel Primary base: Watford Initial training: Kings Cross Frequent travel to sites across Hertfordshire and Essex , including Harlow, Hemel Hempstead, Stevenage, and Watford A full UK driving licence and access to your own vehicle is essential (mileage reimbursed for travel outside base location) About You We re looking for someone confident, proactive, and comfortable working independently in a field-based environment. Essential skills & experience: Minimum 5 years experience in a similar IT support / field engineer role Strong hands-on experience with: Hardware provisioning, troubleshooting & repairs PCs, laptops, printers, and mobile devices Basic networking knowledge (TCP/IP, port patching, etc.) Excellent problem-solving and communication skills Ability to manage workload independently across multiple sites Desirable: Experience supporting IT projects or transformation work Previous experience in a multi-site environment Working Hours & Benefits 40 hours per week (08 00, Monday to Friday) 1-hour lunch break Occasional out-of-hours work may be required for urgent issues 24 days annual leave , increasing to 28 days after 5 years service Mileage expenses paid for travel outside base location This is a great opportunity for an experienced IT engineer looking for a varied, autonomous role with real responsibility and involvement in exciting infrastructure projects
May 23, 2026
Full time
We re currently recruiting for an experienced IT Endpoint Field Service Engineer to support a growing laboratory network across Hertfordshire and West Essex. This is a hands-on, field-based role with a strong focus on hardware support, troubleshooting, and site-based IT service delivery. The Role You ll be responsible for providing onsite IT support across a hub laboratory in Watford and multiple spoke sites, ensuring endpoint systems and hardware are running efficiently. Key responsibilities include: Providing desktop and endpoint support across multiple sites Deploying, configuring, and maintaining IT hardware (PCs, laptops, printers, mobile devices) Diagnosing and resolving hardware and software issues Supporting upgrades, repairs, and ongoing maintenance Carrying out regular site visits and responding to support requests Assisting with IT projects and transformation initiatives within new laboratory environments Acting as a point of escalation and working closely with wider IT teams Location & Travel Primary base: Watford Initial training: Kings Cross Frequent travel to sites across Hertfordshire and Essex , including Harlow, Hemel Hempstead, Stevenage, and Watford A full UK driving licence and access to your own vehicle is essential (mileage reimbursed for travel outside base location) About You We re looking for someone confident, proactive, and comfortable working independently in a field-based environment. Essential skills & experience: Minimum 5 years experience in a similar IT support / field engineer role Strong hands-on experience with: Hardware provisioning, troubleshooting & repairs PCs, laptops, printers, and mobile devices Basic networking knowledge (TCP/IP, port patching, etc.) Excellent problem-solving and communication skills Ability to manage workload independently across multiple sites Desirable: Experience supporting IT projects or transformation work Previous experience in a multi-site environment Working Hours & Benefits 40 hours per week (08 00, Monday to Friday) 1-hour lunch break Occasional out-of-hours work may be required for urgent issues 24 days annual leave , increasing to 28 days after 5 years service Mileage expenses paid for travel outside base location This is a great opportunity for an experienced IT engineer looking for a varied, autonomous role with real responsibility and involvement in exciting infrastructure projects
A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field. Working as part of a mobile service team, you ll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands. The role : Field Service Engineer - Business Technology Midlands Region £27,500 plus Company Vehicle and Benefits including 25 Days Holiday + BH, Enhanced Pension Scheme, Life assurance, and more ! This would suit someone based in Stoke-on- Trent and the surrounding areas including Stafford, Crewe and Uttoxeter What you ll be doing: Carrying out installation, servicing and repair of hardware devices Diagnosing faults and resolving technical issues within agreed service levels Supporting customers with operational queries and preventative maintenance advice Managing parts stock and maintaining accurate service records Liaising closely with the service desk to update call progress and completion details Delivering end user guidance and support Escalating complex faults when required What we re looking for: Previous experience supporting technical hardware products Strong fault-finding and troubleshooting skills Good understanding of connecting equipment within customer IT environments Comfortable working independently in a field-based environment IT literate, including Microsoft Office Full UK driving licence and flexibility to travel across the Midlands Additional Information: Monday to Friday role with occasional overtime available Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply. Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/ or Printers. If you are looking for a long-term opportunity with training, stability and genuine progression potential with a leading brand, apply today.
May 22, 2026
Full time
A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field. Working as part of a mobile service team, you ll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands. The role : Field Service Engineer - Business Technology Midlands Region £27,500 plus Company Vehicle and Benefits including 25 Days Holiday + BH, Enhanced Pension Scheme, Life assurance, and more ! This would suit someone based in Stoke-on- Trent and the surrounding areas including Stafford, Crewe and Uttoxeter What you ll be doing: Carrying out installation, servicing and repair of hardware devices Diagnosing faults and resolving technical issues within agreed service levels Supporting customers with operational queries and preventative maintenance advice Managing parts stock and maintaining accurate service records Liaising closely with the service desk to update call progress and completion details Delivering end user guidance and support Escalating complex faults when required What we re looking for: Previous experience supporting technical hardware products Strong fault-finding and troubleshooting skills Good understanding of connecting equipment within customer IT environments Comfortable working independently in a field-based environment IT literate, including Microsoft Office Full UK driving licence and flexibility to travel across the Midlands Additional Information: Monday to Friday role with occasional overtime available Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply. Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/ or Printers. If you are looking for a long-term opportunity with training, stability and genuine progression potential with a leading brand, apply today.
Field Engineer Our client is urgently looking for a Field Engineer to join their team on a permanent basis. A company vehicle and fuel card will be provided. You will cover sites across West Hertfordshire including Tring, St Albans, Watford and Hemel Hempstead. You will be well-versed in Windows 11 and customer focussed, willing to go above and beyond in order to provide top quality customer service. You will be rewarded with an excellent salary, as well as a brilliant benefits package including company vehicle, annual leave, pension scheme, team outings and many more perks! Field Engineer - Key Skills: Positive, Proactive can-do attitude Exemplary customer service skills Windows 11 Support covering Desktops, printers, scanners and Servers Full UK Drivers Licence Field Engineer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
May 22, 2026
Full time
Field Engineer Our client is urgently looking for a Field Engineer to join their team on a permanent basis. A company vehicle and fuel card will be provided. You will cover sites across West Hertfordshire including Tring, St Albans, Watford and Hemel Hempstead. You will be well-versed in Windows 11 and customer focussed, willing to go above and beyond in order to provide top quality customer service. You will be rewarded with an excellent salary, as well as a brilliant benefits package including company vehicle, annual leave, pension scheme, team outings and many more perks! Field Engineer - Key Skills: Positive, Proactive can-do attitude Exemplary customer service skills Windows 11 Support covering Desktops, printers, scanners and Servers Full UK Drivers Licence Field Engineer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Job Title: IT Support Engineer Location: Wrexham, North Wales Salary: £35,000 per annum + excellent benefits Type: Permanent Full-time About the Opportunity Trek Recruitment is delighted to be partnering with a well-established manufacturing business in Wrexham to recruit an experienced IT Support Engineer . THE ROLE This is a varied, hands-on role offering the chance to support a wide range of IT systems and infrastructure while delivering excellent first- and second-line support to users across multiple sites. You will play a key role in maintaining reliable, secure, and efficient IT operations that directly support the business s manufacturing activities. If you enjoy solving problems, supporting users, and working with a broad technology stack, this is an excellent opportunity to join a supportive team in a stable manufacturing environment. Key Responsibilities Deliver first- and second-line IT support (on-site and remote) for hardware, software, and network issues Manage and maintain Windows & Ubuntu servers , Active Directory, VMware/vSphere, and Veeam backup solutions Support Microsoft 365 , Windows 10/11, and end-user applications Manage and configure network infrastructure including switches, firewalls, printers, and endpoints Work with technologies such as SQL Server, MySQL, Synology DSM, Fortinet FortiOS, Certero, and Axonius Collaborate effectively with head office and branch teams via Microsoft Teams Document processes in Confluence, create database queries, and maintain system records Ensure hardware/software availability and promote good security practices YOU Strong experience in Windows Server environments (IIS, Print/File Services, Terminal Services) Solid working knowledge of Active Directory , networking (firewalls, switches), and core IT security principles Proven ability to deliver effective support both remotely and in-person Excellent communication skills with the ability to explain technical issues clearly to non-technical users HNC/HND or Degree in IT, Computer Science or a related field, combined with relevant practical experience SKILLS Familiarity with Cisco Meraki , CCNA, network CLIs, or advanced networking Exposure to Azure Data Studio, SharePoint, Jira, Confluence, Metabase , GitHub, or VS Code Knowledge of virtual desktop infrastructure, ZPL/label printing, SSH/CLI, or BI reporting Experience with the FIA framework or formal IT documentation control Commutable from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England
May 22, 2026
Full time
Job Title: IT Support Engineer Location: Wrexham, North Wales Salary: £35,000 per annum + excellent benefits Type: Permanent Full-time About the Opportunity Trek Recruitment is delighted to be partnering with a well-established manufacturing business in Wrexham to recruit an experienced IT Support Engineer . THE ROLE This is a varied, hands-on role offering the chance to support a wide range of IT systems and infrastructure while delivering excellent first- and second-line support to users across multiple sites. You will play a key role in maintaining reliable, secure, and efficient IT operations that directly support the business s manufacturing activities. If you enjoy solving problems, supporting users, and working with a broad technology stack, this is an excellent opportunity to join a supportive team in a stable manufacturing environment. Key Responsibilities Deliver first- and second-line IT support (on-site and remote) for hardware, software, and network issues Manage and maintain Windows & Ubuntu servers , Active Directory, VMware/vSphere, and Veeam backup solutions Support Microsoft 365 , Windows 10/11, and end-user applications Manage and configure network infrastructure including switches, firewalls, printers, and endpoints Work with technologies such as SQL Server, MySQL, Synology DSM, Fortinet FortiOS, Certero, and Axonius Collaborate effectively with head office and branch teams via Microsoft Teams Document processes in Confluence, create database queries, and maintain system records Ensure hardware/software availability and promote good security practices YOU Strong experience in Windows Server environments (IIS, Print/File Services, Terminal Services) Solid working knowledge of Active Directory , networking (firewalls, switches), and core IT security principles Proven ability to deliver effective support both remotely and in-person Excellent communication skills with the ability to explain technical issues clearly to non-technical users HNC/HND or Degree in IT, Computer Science or a related field, combined with relevant practical experience SKILLS Familiarity with Cisco Meraki , CCNA, network CLIs, or advanced networking Exposure to Azure Data Studio, SharePoint, Jira, Confluence, Metabase , GitHub, or VS Code Knowledge of virtual desktop infrastructure, ZPL/label printing, SSH/CLI, or BI reporting Experience with the FIA framework or formal IT documentation control Commutable from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England
Onsite IT Support Technician / Join a Fast-Growing MSP! Venom IT Head Office (Sale, North West) + Client Sites / c.£30,000 & Great Benefits Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network. We re growing rapidly and we re looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service. If you love variety, enjoy visiting different clients, and take pride in doing the job right first time this is your perfect next step. The Role: Onsite IT Support Technician You ll be the face of Venom IT onsite diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You ll work independently, think on your feet, and get stuck in across a wide range of environments. What You ll Be Doing: Visiting client sites across the North West to diagnose and resolve IT issues Troubleshooting hardware, software, and connectivity faults Installing & configuring desktops, laptops, printers, and peripherals Handling networking issues: switches, routers, Wi-Fi, cabling Performing basic firewall diagnostics (FortiGate skills = big plus!) Completing structured cabling, patch panels, and terminations Supporting Windows OS & Windows Server environments (AD, Group Policy) Racking, stacking, and cabling network/server equipment Documenting all work clearly in the ticketing system Escalating complex issues to senior engineers when needed What You Need to Succeed: Full UK driving licence + your own vehicle (mileage paid) Proven ability to diagnose IT hardware/software faults Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Basic firewall & network security understanding Experience with structured cabling & cable terminations Solid Windows 10/11 troubleshooting skills Familiar with Windows Server, AD & Group Policy Excellent communication & client-facing skills Highly self-motivated and able to work independently Strong organisational & time-management skills Desirable Extras (Not Essential but Great to Have) MSP or multi-client support experience VMware / virtualisation knowledge FortiGate, SonicWall, or Sophos firewall experience M365 & Exchange administration Backup & disaster recovery experience RMM tools exposure CompTIA / Microsoft certifications Experience with IP CCTV or VoIP Why Join Venom IT? Competitive salary approx. £30K DOE Mileage expenses paid Private healthcare (Aviva) Company pension Gym membership Optical & dental cashback Reward Gateway discounts Your birthday off! Holiday buy/sell (up to 3 days) Length of service awards Customer feedback rewards Onsite parking Regular social events + big Christmas party Genuine opportunities for personal development Ready to Join a Team That Values Quality, Growth & Real Technical Skill? If you re a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
May 20, 2026
Full time
Onsite IT Support Technician / Join a Fast-Growing MSP! Venom IT Head Office (Sale, North West) + Client Sites / c.£30,000 & Great Benefits Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network. We re growing rapidly and we re looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service. If you love variety, enjoy visiting different clients, and take pride in doing the job right first time this is your perfect next step. The Role: Onsite IT Support Technician You ll be the face of Venom IT onsite diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You ll work independently, think on your feet, and get stuck in across a wide range of environments. What You ll Be Doing: Visiting client sites across the North West to diagnose and resolve IT issues Troubleshooting hardware, software, and connectivity faults Installing & configuring desktops, laptops, printers, and peripherals Handling networking issues: switches, routers, Wi-Fi, cabling Performing basic firewall diagnostics (FortiGate skills = big plus!) Completing structured cabling, patch panels, and terminations Supporting Windows OS & Windows Server environments (AD, Group Policy) Racking, stacking, and cabling network/server equipment Documenting all work clearly in the ticketing system Escalating complex issues to senior engineers when needed What You Need to Succeed: Full UK driving licence + your own vehicle (mileage paid) Proven ability to diagnose IT hardware/software faults Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Basic firewall & network security understanding Experience with structured cabling & cable terminations Solid Windows 10/11 troubleshooting skills Familiar with Windows Server, AD & Group Policy Excellent communication & client-facing skills Highly self-motivated and able to work independently Strong organisational & time-management skills Desirable Extras (Not Essential but Great to Have) MSP or multi-client support experience VMware / virtualisation knowledge FortiGate, SonicWall, or Sophos firewall experience M365 & Exchange administration Backup & disaster recovery experience RMM tools exposure CompTIA / Microsoft certifications Experience with IP CCTV or VoIP Why Join Venom IT? Competitive salary approx. £30K DOE Mileage expenses paid Private healthcare (Aviva) Company pension Gym membership Optical & dental cashback Reward Gateway discounts Your birthday off! Holiday buy/sell (up to 3 days) Length of service awards Customer feedback rewards Onsite parking Regular social events + big Christmas party Genuine opportunities for personal development Ready to Join a Team That Values Quality, Growth & Real Technical Skill? If you re a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP) , this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills If you are looking for a new and exciting challenge that will further your career in tech, look no further!Apply now with an up-to-date CV to be considered
Oct 07, 2025
Full time
Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP) , this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills If you are looking for a new and exciting challenge that will further your career in tech, look no further!Apply now with an up-to-date CV to be considered
Ernest Gordon Recruitment
Leicester, Leicestershire
Field Service Engineer £40,000 - £45,000 + Van + Training + Progression Leicester Are you a Service Engineer with experience in Printers, Imaging, Graphics, Signage, or a related field, looking for a brand-new role where you'll receive specialist training to enhance your skillset, progressing into a management position where you'll grow and eventually lead a team of engineers? On offer is the opportu click apply for full job details
Oct 03, 2025
Full time
Field Service Engineer £40,000 - £45,000 + Van + Training + Progression Leicester Are you a Service Engineer with experience in Printers, Imaging, Graphics, Signage, or a related field, looking for a brand-new role where you'll receive specialist training to enhance your skillset, progressing into a management position where you'll grow and eventually lead a team of engineers? On offer is the opportu click apply for full job details
Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance
Oct 02, 2025
Full time
Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
Oct 02, 2025
Full time
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
Are you currently working in a Tier 1 service desk role, ready to advance and build your technical career? This Tier 2 Service Desk Engineer opportunity is perfect for an IT professional seeking hands-on experience resolving escalated service desk issues across a dynamic educational environment. Join a friendly, collaborative technology team supporting schools with remote and onsite IT services. Ideal for candidates keen to shape the future of IT in education and progress into senior and technical consultancy roles. Why Join? Make a real difference supporting IT that enables teaching, learning, and safeguarding. Develop your career with opportunities for progression into senior support or technical consultancy. Enjoy a collaborative, knowledge-sharing environment. Experience flexible hybrid working-office, remote and site visits. Candidate Requirements Proven experience in 1st/2nd line IT support, ideally in multi-site or education settings. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory administration. Familiarity with networking fundamentals (DHCP, DNS), printing solutions (eg, PaperCut), and cloud/MDM platforms (Google Workspace, Azure, Intune, Jamf). Confident communicator and customer service skills. Proactive, organised approach and ability to manage multiple priorities. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Provide high-quality remote support to school staff, resolving technical issues in line with SLAs. Troubleshoot and resolve escalated tickets from Tier 1 engineers, applying technical expertise and judgement. Maintain consistent communication with customers, keeping them updated and informed. Accurately triage, document, and escalate complex issues as needed. Work closely with Tier 3 engineers and field staff on collaborative problem-solving. Maintain and update technical documentation and support resources. Identify recurring issues and suggest improvements to reduce repeat incidents. Technologies Used Microsoft 365, Entra/Azure, SCCM, Google Workspace, MDM. UniFi, RedStor Backup, Sophos AV, PaperCut. PCs, laptops, tablets, printers, AV equipment. Employee Benefits 28 days annual leave plus bank holidays, rising to 31 after five years of service. Additional leave including compassionate, emergency and disability appointments. Pension scheme (10% employer contribution). Life assurance. Cycle to Work scheme. Annual bonus opportunity. Academic sponsorship and further training. Occupational sick/maternity/adoption pay. Employee rewards platform: savings, discounts, cashback. Paid leave for voluntary work, especially for school governors. Hybrid flexible working with commute expense support. Employee Assistance Programme (counselling/service). Access to Mental Health First Aiders and modern office facilities.
Sep 23, 2025
Full time
Are you currently working in a Tier 1 service desk role, ready to advance and build your technical career? This Tier 2 Service Desk Engineer opportunity is perfect for an IT professional seeking hands-on experience resolving escalated service desk issues across a dynamic educational environment. Join a friendly, collaborative technology team supporting schools with remote and onsite IT services. Ideal for candidates keen to shape the future of IT in education and progress into senior and technical consultancy roles. Why Join? Make a real difference supporting IT that enables teaching, learning, and safeguarding. Develop your career with opportunities for progression into senior support or technical consultancy. Enjoy a collaborative, knowledge-sharing environment. Experience flexible hybrid working-office, remote and site visits. Candidate Requirements Proven experience in 1st/2nd line IT support, ideally in multi-site or education settings. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory administration. Familiarity with networking fundamentals (DHCP, DNS), printing solutions (eg, PaperCut), and cloud/MDM platforms (Google Workspace, Azure, Intune, Jamf). Confident communicator and customer service skills. Proactive, organised approach and ability to manage multiple priorities. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Provide high-quality remote support to school staff, resolving technical issues in line with SLAs. Troubleshoot and resolve escalated tickets from Tier 1 engineers, applying technical expertise and judgement. Maintain consistent communication with customers, keeping them updated and informed. Accurately triage, document, and escalate complex issues as needed. Work closely with Tier 3 engineers and field staff on collaborative problem-solving. Maintain and update technical documentation and support resources. Identify recurring issues and suggest improvements to reduce repeat incidents. Technologies Used Microsoft 365, Entra/Azure, SCCM, Google Workspace, MDM. UniFi, RedStor Backup, Sophos AV, PaperCut. PCs, laptops, tablets, printers, AV equipment. Employee Benefits 28 days annual leave plus bank holidays, rising to 31 after five years of service. Additional leave including compassionate, emergency and disability appointments. Pension scheme (10% employer contribution). Life assurance. Cycle to Work scheme. Annual bonus opportunity. Academic sponsorship and further training. Occupational sick/maternity/adoption pay. Employee rewards platform: savings, discounts, cashback. Paid leave for voluntary work, especially for school governors. Hybrid flexible working with commute expense support. Employee Assistance Programme (counselling/service). Access to Mental Health First Aiders and modern office facilities.
