Job Title: HSE ADVISOR (HEALTH SAFETY ENVIRONMENTAL) Location: Leatherhead Salary: 43,290 per annum Sector: Gas Contractor - 12M FTC - Leatherhead office base - 43,290pa - May be opportunity to work remotely 1-2 days a week but will be mostly office based Job Title: QHSE Advisor Location: Leatherhead-Head Office Reports To: Health & Safety Manager PURPOSE: To provide technical and administrative health and safety support to the QHSE Department. NATURE & SCOPE: The Company Group is an established property maintenance and installation organisation, which specialises in providing gas central heating and hot and cold-water services to private, commercial landlords and industrial property owners. We also have various departments supplementing the facilities management requirements of our client's needs, including the adaption of bathroom and reactive maintenance works. ROLE SPECIFICATION: A key technical member of the Health and Safety team supporting the Group's business activities throughout the South East of England (and occasional nationwide travel). Have a working knowledge of the requirements of ISO 9001, ISO 14001 and ISO 45001 and to assist the Health and Safety team in the implementation of these standards throughout the Group. Ideally have a working knowledge of the refurbishment and/or facilities management industry which are the majority of the Company's activities. Carry out Site H&S and Environmental visits and undertake audits at our offices, client properties and our construction sites to monitor compliance and recommend corrective and preventative actions. Maintain an audit and inspection routine for all Company Plant, Equipment and Access equipment. Populate and maintain the Company QHSE records and databases as retrievable documents for audit requirements and the Company's monthly reporting procedures for the Directors and our Clients. Able to prepare Risk Assessments, Method Statements and Health and Safety Plans for all the business activities of the Group. Attend formal training courses in connection with the role as required, and pursue personal development courses. Prepare from established information and then deliver short training courses and Tool Box Talks for Operational Site personnel and office staff. Assist the HSE manager in the day-to day running of the QHSE Dept. The role requires strong organizational skills and initiative to prioritize your workload to meet the QHSE department's commitments and completion schedules. Any other duties that may reasonably be requested by the Health & Safety Manager to fulfil the QHSE department's activities for the Group. HEALTH AND SAFETY RESPONSIBILITIES: The QHSE Advisor will be part of the QHSE Team that supports The Company Group employer's duty to protect the health, safety and welfare of its employees and any other people who might be affected by its business activities. The Company Group must do whatever is reasonably practicable to achieve this. Therefore, making sure that workers and others are protected from anything that may cause harm, effectively controlling any risks to injury or health that could arise in the workplace. Employees shall work safely and not undertake any actions that adversely affect the safety of themselves and/or anyone affected by their actions as defined by the Health and Safety at Work Act. Co-operate with your Manager to make sure you get proper training and you understand and follow the company's health and safety policies. Observe any notices and instructions provided to an employee in respect of potential risks in their working environment. Comply with company policy and procedures in respect of correct use of PPE and any specific safety equipment issued to them. Take full responsibility to contact your Manager / head of Department of any health and safety incidents and substandard working practices which might affect safety of personnel including any near misses. Escalation of any issue should be direct to the QHSE department at Head Office. Report any injuries, strains or illnesses you suffer as a result of doing your job, your employer may need to change the way you work. Clearly communicate any Health and Safety information provided to you and ensure that it is fully understood by all other employees to whom it is relevant. QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE: PROFESSIONAL QUALIFICATIONS NEBOSH General Certificate or NEBOSH Construction certificate (or willing to work towards either) Essential Minimum 5 GCSE's or equivalent, Grades A - C (including English & Math) Essential Level 5 Diploma in Occupational Health & Safety and above (or willing to work towards) Desirable City & Guilds Level 3 and above (or willing to work towards) Desirable Chartered Institute of Environmental Health level 2/3 and above (or willing to work towards) Desirable HEALTH & SAFETY INDUSTRY QUALIFICATIONS CITB Site Supervisor or Site Manager Essential CITB Scaffolder Inspector Desirable Fire Risk Assessment Certificate Desirable Asbestos Management Certificate Desirable PASMA - Scaffold Tower Certificate Desirable Confined Spaces Certificate Desirable Face Fit Masks Certificate Desirable First Aid at Work (1 or 3-Day) training achievement Desirable ACS Gas Qualification Desirable EXPERIENCE Minimum of 3 years' experience as a Health and Safety Practitioner. Essential Experience of high volume/high pressure work environments Desirable Experience of working in a multi-sited company Essential ISO Internal Auditor Desirable KNOWLEDGE and SKILLS Articulate and confident communication and customer service skills -in order to explain health and safety processes to a range of people and to give presentations to groups Essential Able to work alone as a self-starter and work within the requirements of a team Essential The ability to understand and analyse reporting systems' data and present it simply and accurately. Essential Ability to work professionally under pressure Essential Results focused - to see a project through to its successful completion Essential Full and valid driving licence. Essential If you feel as so this HSE Advisor role is suitable to your skillset - Please apply to this role here or email your CV directly to:
May 17, 2026
Contractor
Job Title: HSE ADVISOR (HEALTH SAFETY ENVIRONMENTAL) Location: Leatherhead Salary: 43,290 per annum Sector: Gas Contractor - 12M FTC - Leatherhead office base - 43,290pa - May be opportunity to work remotely 1-2 days a week but will be mostly office based Job Title: QHSE Advisor Location: Leatherhead-Head Office Reports To: Health & Safety Manager PURPOSE: To provide technical and administrative health and safety support to the QHSE Department. NATURE & SCOPE: The Company Group is an established property maintenance and installation organisation, which specialises in providing gas central heating and hot and cold-water services to private, commercial landlords and industrial property owners. We also have various departments supplementing the facilities management requirements of our client's needs, including the adaption of bathroom and reactive maintenance works. ROLE SPECIFICATION: A key technical member of the Health and Safety team supporting the Group's business activities throughout the South East of England (and occasional nationwide travel). Have a working knowledge of the requirements of ISO 9001, ISO 14001 and ISO 45001 and to assist the Health and Safety team in the implementation of these standards throughout the Group. Ideally have a working knowledge of the refurbishment and/or facilities management industry which are the majority of the Company's activities. Carry out Site H&S and Environmental visits and undertake audits at our offices, client properties and our construction sites to monitor compliance and recommend corrective and preventative actions. Maintain an audit and inspection routine for all Company Plant, Equipment and Access equipment. Populate and maintain the Company QHSE records and databases as retrievable documents for audit requirements and the Company's monthly reporting procedures for the Directors and our Clients. Able to prepare Risk Assessments, Method Statements and Health and Safety Plans for all the business activities of the Group. Attend formal training courses in connection with the role as required, and pursue personal development courses. Prepare from established information and then deliver short training courses and Tool Box Talks for Operational Site personnel and office staff. Assist the HSE manager in the day-to day running of the QHSE Dept. The role requires strong organizational skills and initiative to prioritize your workload to meet the QHSE department's commitments and completion schedules. Any other duties that may reasonably be requested by the Health & Safety Manager to fulfil the QHSE department's activities for the Group. HEALTH AND SAFETY RESPONSIBILITIES: The QHSE Advisor will be part of the QHSE Team that supports The Company Group employer's duty to protect the health, safety and welfare of its employees and any other people who might be affected by its business activities. The Company Group must do whatever is reasonably practicable to achieve this. Therefore, making sure that workers and others are protected from anything that may cause harm, effectively controlling any risks to injury or health that could arise in the workplace. Employees shall work safely and not undertake any actions that adversely affect the safety of themselves and/or anyone affected by their actions as defined by the Health and Safety at Work Act. Co-operate with your Manager to make sure you get proper training and you understand and follow the company's health and safety policies. Observe any notices and instructions provided to an employee in respect of potential risks in their working environment. Comply with company policy and procedures in respect of correct use of PPE and any specific safety equipment issued to them. Take full responsibility to contact your Manager / head of Department of any health and safety incidents and substandard working practices which might affect safety of personnel including any near misses. Escalation of any issue should be direct to the QHSE department at Head Office. Report any injuries, strains or illnesses you suffer as a result of doing your job, your employer may need to change the way you work. Clearly communicate any Health and Safety information provided to you and ensure that it is fully understood by all other employees to whom it is relevant. QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE: PROFESSIONAL QUALIFICATIONS NEBOSH General Certificate or NEBOSH Construction certificate (or willing to work towards either) Essential Minimum 5 GCSE's or equivalent, Grades A - C (including English & Math) Essential Level 5 Diploma in Occupational Health & Safety and above (or willing to work towards) Desirable City & Guilds Level 3 and above (or willing to work towards) Desirable Chartered Institute of Environmental Health level 2/3 and above (or willing to work towards) Desirable HEALTH & SAFETY INDUSTRY QUALIFICATIONS CITB Site Supervisor or Site Manager Essential CITB Scaffolder Inspector Desirable Fire Risk Assessment Certificate Desirable Asbestos Management Certificate Desirable PASMA - Scaffold Tower Certificate Desirable Confined Spaces Certificate Desirable Face Fit Masks Certificate Desirable First Aid at Work (1 or 3-Day) training achievement Desirable ACS Gas Qualification Desirable EXPERIENCE Minimum of 3 years' experience as a Health and Safety Practitioner. Essential Experience of high volume/high pressure work environments Desirable Experience of working in a multi-sited company Essential ISO Internal Auditor Desirable KNOWLEDGE and SKILLS Articulate and confident communication and customer service skills -in order to explain health and safety processes to a range of people and to give presentations to groups Essential Able to work alone as a self-starter and work within the requirements of a team Essential The ability to understand and analyse reporting systems' data and present it simply and accurately. Essential Ability to work professionally under pressure Essential Results focused - to see a project through to its successful completion Essential Full and valid driving licence. Essential If you feel as so this HSE Advisor role is suitable to your skillset - Please apply to this role here or email your CV directly to:
Reed HR are working with a well-established organisation to recruit an experienced Health and Safety Advisor on a 12-month fixed term contract. The Role Hours: 37.5 per week This role is 2 days a week out on-site visits / inspections with occasional work from home depending on business needs This is a key technical role within the wider QHSE function, supporting operational activities across multi-site locations. This opportunity would suit a proactive health and safety professional who enjoys a varied role combining site-based auditing, systems management and hands-on advisory work. As QHSE Advisor, you will provide technical and administrative support across health, safety, quality and environmental compliance. You will work closely with operational teams and management to ensure standards, systems and best practice are embedded throughout the organisation. There may be an opportunity to work remotely, but this role will mainly be office based in Leatherhead. Key Responsibilities: Carrying out Health, Safety and Environmental site visits and audits across offices, client properties and construction sites Supporting the implementation and maintenance of ISO 9001, ISO 14001 and ISO 45001 standards Preparing and reviewing risk assessments, method statements and health & safety plans Maintaining audit and inspection schedules for plant, equipment and access equipment Managing QHSE records, reporting data and compliance documentation Supporting incident reporting, investigations and corrective actions Assisting with the delivery of toolbox talks and short training sessions Supporting the day-to-day running of the QHSE department Working closely with the Health & Safety Manager and wider operational teams Essential: NEBOSH General Certificate or NEBOSH Construction Certificate (or working towards) Minimum 3 years' experience in a Health & Safety / QHSE role Experience working in a multi-site environment CITB Site Supervisor or Site Manager qualification Strong communication skills with the confidence to engage stakeholders at all levels Ability to work independently while contributing effectively to a team Full UK driving licence Desirable: Experience within property maintenance, construction, refurbishment or facilities management ISO Internal Auditor qualification Additional certifications such as Fire Risk Assessment, Asbestos Management, PASMA, Confined Spaces or First Aid Working knowledge of environmental or quality management systems beyond health & safety
May 16, 2026
Contractor
Reed HR are working with a well-established organisation to recruit an experienced Health and Safety Advisor on a 12-month fixed term contract. The Role Hours: 37.5 per week This role is 2 days a week out on-site visits / inspections with occasional work from home depending on business needs This is a key technical role within the wider QHSE function, supporting operational activities across multi-site locations. This opportunity would suit a proactive health and safety professional who enjoys a varied role combining site-based auditing, systems management and hands-on advisory work. As QHSE Advisor, you will provide technical and administrative support across health, safety, quality and environmental compliance. You will work closely with operational teams and management to ensure standards, systems and best practice are embedded throughout the organisation. There may be an opportunity to work remotely, but this role will mainly be office based in Leatherhead. Key Responsibilities: Carrying out Health, Safety and Environmental site visits and audits across offices, client properties and construction sites Supporting the implementation and maintenance of ISO 9001, ISO 14001 and ISO 45001 standards Preparing and reviewing risk assessments, method statements and health & safety plans Maintaining audit and inspection schedules for plant, equipment and access equipment Managing QHSE records, reporting data and compliance documentation Supporting incident reporting, investigations and corrective actions Assisting with the delivery of toolbox talks and short training sessions Supporting the day-to-day running of the QHSE department Working closely with the Health & Safety Manager and wider operational teams Essential: NEBOSH General Certificate or NEBOSH Construction Certificate (or working towards) Minimum 3 years' experience in a Health & Safety / QHSE role Experience working in a multi-site environment CITB Site Supervisor or Site Manager qualification Strong communication skills with the confidence to engage stakeholders at all levels Ability to work independently while contributing effectively to a team Full UK driving licence Desirable: Experience within property maintenance, construction, refurbishment or facilities management ISO Internal Auditor qualification Additional certifications such as Fire Risk Assessment, Asbestos Management, PASMA, Confined Spaces or First Aid Working knowledge of environmental or quality management systems beyond health & safety
Helpdesk Coordinator Location: Bodmin Company: CBRE GWS CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Helpdesk Coordinator to join our growing team. This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract. About the Role As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities. Key Responsibilities Service Delivery & Quality Manage the CAFM system as the key site user, including PPM schedules, reactive tasks, and reporting Respond to calls and emails promptly and professionally Ensure all reactive requests are logged, prioritised correctly, and assigned to the appropriate engineer Maintain clear communication with end users and the Facilities Team throughout job lifecycles Resolve queries at first point of contact wherever possible ( Right First Time approach ) Work closely with the Lead Engineer and Operations Manager to maintain service excellence Support subcontractor performance reviews and provide feedback via systems such as Ariba Identify and implement continuous improvement initiatives to enhance service delivery Stakeholder Engagement & Team Support Build strong relationships with internal teams and external stakeholders Promote and maintain CBRE's culture and values Support processing of timesheets and expenses when required Participate in training and development activities Reporting & Contract Support Assist in the preparation of monthly client reports Produce and analyse CAFM system reports Support updates to client metrics and forecasting models (as required) Log hazards and customer feedback via the QHSE Management Portal Carry out additional duties as requested by the management team Finance & Administration Follow established financial processes, including: Obtaining and submitting supplier quotes for approval Arranging agency cover and submitting hours Updating internal performance systems About You We are looking for someone who is: Highly organised with the ability to prioritise a busy workload Detail-oriented , ensuring accuracy in all tasks Logical and methodical in their approach Confident communicator with strong interpersonal skills Proactive and persistent , seeing tasks through to completion Customer-focused , always considering service impact and team collaboration Why Join CBRE? Global leader in facilities and real estate services Collaborative and supportive team environment Opportunities for training and career development Commitment to innovation and continuous improvement If you're a motivated individual with a passion for customer service and operational excellence, we'd love to hear from you.
May 15, 2026
Full time
Helpdesk Coordinator Location: Bodmin Company: CBRE GWS CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Helpdesk Coordinator to join our growing team. This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract. About the Role As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities. Key Responsibilities Service Delivery & Quality Manage the CAFM system as the key site user, including PPM schedules, reactive tasks, and reporting Respond to calls and emails promptly and professionally Ensure all reactive requests are logged, prioritised correctly, and assigned to the appropriate engineer Maintain clear communication with end users and the Facilities Team throughout job lifecycles Resolve queries at first point of contact wherever possible ( Right First Time approach ) Work closely with the Lead Engineer and Operations Manager to maintain service excellence Support subcontractor performance reviews and provide feedback via systems such as Ariba Identify and implement continuous improvement initiatives to enhance service delivery Stakeholder Engagement & Team Support Build strong relationships with internal teams and external stakeholders Promote and maintain CBRE's culture and values Support processing of timesheets and expenses when required Participate in training and development activities Reporting & Contract Support Assist in the preparation of monthly client reports Produce and analyse CAFM system reports Support updates to client metrics and forecasting models (as required) Log hazards and customer feedback via the QHSE Management Portal Carry out additional duties as requested by the management team Finance & Administration Follow established financial processes, including: Obtaining and submitting supplier quotes for approval Arranging agency cover and submitting hours Updating internal performance systems About You We are looking for someone who is: Highly organised with the ability to prioritise a busy workload Detail-oriented , ensuring accuracy in all tasks Logical and methodical in their approach Confident communicator with strong interpersonal skills Proactive and persistent , seeing tasks through to completion Customer-focused , always considering service impact and team collaboration Why Join CBRE? Global leader in facilities and real estate services Collaborative and supportive team environment Opportunities for training and career development Commitment to innovation and continuous improvement If you're a motivated individual with a passion for customer service and operational excellence, we'd love to hear from you.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Newcastle. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
May 15, 2026
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Newcastle. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Birmingham. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
May 15, 2026
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Birmingham. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Cambridge. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
May 15, 2026
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Cambridge. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
May 15, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Overview Are you looking for an exciting growth opportunity with a global company who is the top of its class? Are you passionate about automotive? MPG is seeking an experienced and forward thinking QHSE Manager to own and elevate Quality, Health & Safety, Environmental standards, and Facilities management across our European operations. This is a high impact leadership role, central to our operational excellence strategy. You'll shape the systems, culture, and processes that ensure our products meet the highest standards, our people work safely, and our facilities operate efficiently. If you're passionate about building robust systems, empowering teams, and driving continual improvement across multiple sites - we want to meet you. Responsibilities Leadership: Develop and lead a cohesive QHSE function that supports all operational areas (production, procurement, logistics, etc.); Define and communicate a clear Quality and EH&S vision aligned with the company's operational and strategic goals; Manage and mentor QHSE/Returns teams across multiple sites (8-10 people), ensuring consistent standards, tools, and performance expectations; Be an active leader in the Operations organisation driving change and continuous improvement Quality Management: Own and maintain the company-wide Quality Management System and Quality Policy; Ensure ISO 9001 certification is achieved and sustained at designated locations; Develop, harmonise and implement consistent quality standards, procedures, and specifications across all MPG operations; Ensure all processes comply with relevant safety, legal, and international standards; Conduct regular audits and reviews to ensure adherence to internal and external quality requirements Quality Assurance & Control: Ensure that all products (manufactured in-house and sourced from suppliers) meet requirements; Work closely with customer-facing teams to understand expectations and ensure they are met or exceeded; Analysing, identifying and implementing manufacturing and/or business process improvements which will improve capability and performance; Collaborate with Production, Engineering, Purchasing and key suppliers to improve product quality; Integrate supplier quality standards across sites; Lead initiatives to reduce internal and external quality issues; Support manufacturing teams by providing quality assurance expertise and best practices; Conduct inspections, reviews, and testing (e.g., First Article Inspection) to validate part quality; Investigate quality concerns, lead root cause analysis, and collaborate cross-functionally to develop and implement corrective actions Returns Management: Oversee customer and vendor returns processes, ensuring timely inspections, root cause identification, and corrective action; Manage centralised returns operation, improving turnaround times and supporting customer service effectiveness; Collaborate with Procurement and Supplier Quality to process RTVs (Return to Vendor), scrappage, or rework decisions; Monitor return trends, identify recurring issues, and recommend process improvements EH&S: Develop & maintain occupational health and safety policy and governance arrangements; Develop and maintain a health and safety management system that reflects legal and good practice standards; Develop and maintain a process for health and safety inspections and audits to monitor performance. Measure and report health and safety performance; Identify hazards and complete risk assessments / incident investigations; Align health and safety decision-making with business decision-making and risk management; Advise on the maintenance and improvement of safe systems of work; Train and educate SNG Group colleagues to enhance the health and safety culture Facilities: Overseeing facility based activities including security, parking, cleaning, building works etc; Ensure all facilities meet environmental, health and security standards; Ensure that facilities / amenities, such as water, heating, air-con etc, are well-maintained; Management of the company vehicle fleet Key Performance Indicators ISO9001 compliance / certification NCR containment Reduction in non-conformances / customer returns Increase internal and external supplied quality Documentation compliance Internal audit plan on-time to plan CAPA action closure TRIR / Near misses Skills & Qualifications Experience in Quality and/or EH&S leadership essential Proven experience of managing / maintaining an ISO9001 Quality Management System essential NEBOSH / IOSH (or similar) accreditation highly desirable Strong understanding of national or international industry regulations desirable Decision making ability coupled with the ability to work independently and proactively essential Excellent investigative and problem-solving skills High attention to detail and accuracy essential Excellent verbal and written communication skills essential Ability to create and maintain effective working relationships essential Knowledge of Microsoft Office systems and strong analytical skills essential Flexibility and adaptability in a dynamic environment essential Core Competency Requirement Communication: Conveys information clearly and effectively across audiences (Advanced) Collaboration: Works effectively with others to achieve common goals (Expert) Trust & Results: Takes ownership of work and delivers high-quality outcomes (Advanced) Innovation: Seeks better ways of working and embraces change (Proficient) Technical Expertise: Proven capability to perform tasks requiring specific knowledge, experience or professional qualifications (Advanced) Leadership: Inspires and enables others to achieve goals and develop their potential (Proficient) About Us MPG is a global collective servicing the classic British and Specialty automotive hobby. From MGs to Austin Healeys, Triumphs to Classic Mini, our goal is to be leading worldwide source for British and Specialty automotive parts and accessories. Land Rover, Jaguar, and even the Mazda Miata, our passion for amazing sports cars is only shadowed by the passion of the cars owners around the world. We are made up of 3 distinct companies, who all share the same goals and values. Moss (Moss Miata, Moss Motors, and Moss Europe), Rimmer, and SNG Barratt, strive to meet the needs of all owners, from basic maintenance to performance products, brake pads to superchargers. We craft our own upholstery, design our own products, and source the best quality parts for the cars we serve found anywhere around the world. Join a team that works hard, has fun, and is committed to the future of the hobby through integrity, teamwork, and an inventive automotive spirit.
May 15, 2026
Full time
Overview Are you looking for an exciting growth opportunity with a global company who is the top of its class? Are you passionate about automotive? MPG is seeking an experienced and forward thinking QHSE Manager to own and elevate Quality, Health & Safety, Environmental standards, and Facilities management across our European operations. This is a high impact leadership role, central to our operational excellence strategy. You'll shape the systems, culture, and processes that ensure our products meet the highest standards, our people work safely, and our facilities operate efficiently. If you're passionate about building robust systems, empowering teams, and driving continual improvement across multiple sites - we want to meet you. Responsibilities Leadership: Develop and lead a cohesive QHSE function that supports all operational areas (production, procurement, logistics, etc.); Define and communicate a clear Quality and EH&S vision aligned with the company's operational and strategic goals; Manage and mentor QHSE/Returns teams across multiple sites (8-10 people), ensuring consistent standards, tools, and performance expectations; Be an active leader in the Operations organisation driving change and continuous improvement Quality Management: Own and maintain the company-wide Quality Management System and Quality Policy; Ensure ISO 9001 certification is achieved and sustained at designated locations; Develop, harmonise and implement consistent quality standards, procedures, and specifications across all MPG operations; Ensure all processes comply with relevant safety, legal, and international standards; Conduct regular audits and reviews to ensure adherence to internal and external quality requirements Quality Assurance & Control: Ensure that all products (manufactured in-house and sourced from suppliers) meet requirements; Work closely with customer-facing teams to understand expectations and ensure they are met or exceeded; Analysing, identifying and implementing manufacturing and/or business process improvements which will improve capability and performance; Collaborate with Production, Engineering, Purchasing and key suppliers to improve product quality; Integrate supplier quality standards across sites; Lead initiatives to reduce internal and external quality issues; Support manufacturing teams by providing quality assurance expertise and best practices; Conduct inspections, reviews, and testing (e.g., First Article Inspection) to validate part quality; Investigate quality concerns, lead root cause analysis, and collaborate cross-functionally to develop and implement corrective actions Returns Management: Oversee customer and vendor returns processes, ensuring timely inspections, root cause identification, and corrective action; Manage centralised returns operation, improving turnaround times and supporting customer service effectiveness; Collaborate with Procurement and Supplier Quality to process RTVs (Return to Vendor), scrappage, or rework decisions; Monitor return trends, identify recurring issues, and recommend process improvements EH&S: Develop & maintain occupational health and safety policy and governance arrangements; Develop and maintain a health and safety management system that reflects legal and good practice standards; Develop and maintain a process for health and safety inspections and audits to monitor performance. Measure and report health and safety performance; Identify hazards and complete risk assessments / incident investigations; Align health and safety decision-making with business decision-making and risk management; Advise on the maintenance and improvement of safe systems of work; Train and educate SNG Group colleagues to enhance the health and safety culture Facilities: Overseeing facility based activities including security, parking, cleaning, building works etc; Ensure all facilities meet environmental, health and security standards; Ensure that facilities / amenities, such as water, heating, air-con etc, are well-maintained; Management of the company vehicle fleet Key Performance Indicators ISO9001 compliance / certification NCR containment Reduction in non-conformances / customer returns Increase internal and external supplied quality Documentation compliance Internal audit plan on-time to plan CAPA action closure TRIR / Near misses Skills & Qualifications Experience in Quality and/or EH&S leadership essential Proven experience of managing / maintaining an ISO9001 Quality Management System essential NEBOSH / IOSH (or similar) accreditation highly desirable Strong understanding of national or international industry regulations desirable Decision making ability coupled with the ability to work independently and proactively essential Excellent investigative and problem-solving skills High attention to detail and accuracy essential Excellent verbal and written communication skills essential Ability to create and maintain effective working relationships essential Knowledge of Microsoft Office systems and strong analytical skills essential Flexibility and adaptability in a dynamic environment essential Core Competency Requirement Communication: Conveys information clearly and effectively across audiences (Advanced) Collaboration: Works effectively with others to achieve common goals (Expert) Trust & Results: Takes ownership of work and delivers high-quality outcomes (Advanced) Innovation: Seeks better ways of working and embraces change (Proficient) Technical Expertise: Proven capability to perform tasks requiring specific knowledge, experience or professional qualifications (Advanced) Leadership: Inspires and enables others to achieve goals and develop their potential (Proficient) About Us MPG is a global collective servicing the classic British and Specialty automotive hobby. From MGs to Austin Healeys, Triumphs to Classic Mini, our goal is to be leading worldwide source for British and Specialty automotive parts and accessories. Land Rover, Jaguar, and even the Mazda Miata, our passion for amazing sports cars is only shadowed by the passion of the cars owners around the world. We are made up of 3 distinct companies, who all share the same goals and values. Moss (Moss Miata, Moss Motors, and Moss Europe), Rimmer, and SNG Barratt, strive to meet the needs of all owners, from basic maintenance to performance products, brake pads to superchargers. We craft our own upholstery, design our own products, and source the best quality parts for the cars we serve found anywhere around the world. Join a team that works hard, has fun, and is committed to the future of the hobby through integrity, teamwork, and an inventive automotive spirit.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator
May 14, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator
QHSE Manager Our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a QHSE Advisor who will carry out QHSE duties across works undertaken by both directly employed staff and sub-contractors, ensuring all activities meet or exceed Clients QHSE requirements across the NATS contract. Role Responsibilities: • Provide QHSE assistance and advice, ensuring all service delivery meets required standards and complies with CDM and regulatory requirements • Conduct audits, site inspections, and incident investigations, ensuring all accidents and near misses are reported, investigated, and recorded on AVA. • Monitor compliance through regular site visits and ensure corrective and preventative actions are completed within agreed timeframes• Support the development of the Integrated Management System and contribute to maintaining the client risk profile • Liaise with clients, regulatory bodies, and internal stakeholders while promoting QHSE initiatives and ensuring safe working practices across all sites. Required Qualifications: Applicants must meet the below-defined requirements for the role.• Formal Health & Safety qualification (e.g. NEBOSH Construction Certificate or Diploma, or working towards) with a minimum of five years' relevant experience • Strong knowledge of ISO standards, British Standards, and risk assessment and management within multi-site environments • Proven experience in client-facing roles, managing teams, and implementing culture and change programmes • Excellent communication skills (written and verbal), with the ability to work independently and manage meetings effectively • Full UK driving licence and flexibility to work across multiple locations • Opportunity to work in a dynamic, multi-site environment with a leading facilities management company• Ongoing training, development, and career progression opportunities• Be part of a team that values safety, collaboration, and continuous improvement If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 14, 2026
Full time
QHSE Manager Our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a QHSE Advisor who will carry out QHSE duties across works undertaken by both directly employed staff and sub-contractors, ensuring all activities meet or exceed Clients QHSE requirements across the NATS contract. Role Responsibilities: • Provide QHSE assistance and advice, ensuring all service delivery meets required standards and complies with CDM and regulatory requirements • Conduct audits, site inspections, and incident investigations, ensuring all accidents and near misses are reported, investigated, and recorded on AVA. • Monitor compliance through regular site visits and ensure corrective and preventative actions are completed within agreed timeframes• Support the development of the Integrated Management System and contribute to maintaining the client risk profile • Liaise with clients, regulatory bodies, and internal stakeholders while promoting QHSE initiatives and ensuring safe working practices across all sites. Required Qualifications: Applicants must meet the below-defined requirements for the role.• Formal Health & Safety qualification (e.g. NEBOSH Construction Certificate or Diploma, or working towards) with a minimum of five years' relevant experience • Strong knowledge of ISO standards, British Standards, and risk assessment and management within multi-site environments • Proven experience in client-facing roles, managing teams, and implementing culture and change programmes • Excellent communication skills (written and verbal), with the ability to work independently and manage meetings effectively • Full UK driving licence and flexibility to work across multiple locations • Opportunity to work in a dynamic, multi-site environment with a leading facilities management company• Ongoing training, development, and career progression opportunities• Be part of a team that values safety, collaboration, and continuous improvement If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cambridge . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
May 14, 2026
Full time
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cambridge . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
May 14, 2026
Full time
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Planner CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Planner to join the team. As a Helpdesk Planner, you will be responsible for supporting the day-to-day operation of the Helpdesk and planning function, ensuring effective coordination of workloads, compliance activities, and service delivery in line with contractual requirements. The role plays a key part in delivering exceptional customer service and operational excellence. Responsibilities Manage the Helpdesk and CAFM systems, including mailbox management, ensuring accurate logging, tracking, and reporting of all reactive and planned works. Plan, prioritise, and allocate tasks to appropriate engineers and subcontractors, ensuring effective resource distribution across sites in line with workload and contractual requirements. Coordinate all aspects of works delivery including labour, materials, permits, tools, and subcontractor engagement to ensure efficient completion. Ensure all tasks are correctly prioritised and managed in line with contractual SLAs, proactively mitigating risks to performance. Monitor daily KPI and SLA performance, taking corrective action where required to maintain service delivery standards. Carry out forward planning and look-ahead scheduling in collaboration with Facilities Leads to ensure effective delivery across all sites. Liaise with subcontractors to arrange specialist PPMs and reactive works, ensuring compliance with site requirements, including RAMS and competencies. Review and validate completion notes, time records, and system data, ensuring works are fully closed out with appropriate follow-on actions and sub-orders where required. Maintain accurate CAFM data, including PPM records, asset linking, and the correct filing of service documentation within systems such as eLogbooks. Ensure all QHSE documentation and site communications (including notice boards) are maintained, compliant, and readily accessible within CBRE systems. Liaise with Contract Support, Facilities Leads, and the Contract Manager to ensure visibility of upcoming works, risks, and supplier performance. Develop and maintain standardised processes, monitor team availability, and ensure CBRE systems are fully utilised to drive consistency and efficiency. Analyse maintenance and performance data to identify trends, support reporting, and drive continuous improvement, while promoting CBRE culture and maintaining strong stakeholder relationships. Person Specification: Experience in a helpdesk, planning, or coordination role within facilities management or a similar operational environment. Demonstrable experience using CAFM systems to manage work orders, PPM schedules, and reporting. Strong planning and organisational skills with the ability to prioritise workloads, allocate resources, and manage multiple tasks in a fast-paced environment. Good understanding of SLA-driven service delivery, including prioritisation of reactive works and performance management against KPIs. Experience coordinating subcontractors, including scheduling works and ensuring compliance with site and safety requirements (e.g. RAMS, competencies). High attention to detail with the ability to review and validate job records, completion notes, time entries, and system data accurately. Strong knowledge of data management and system accuracy, including asset linking, record keeping, and document control within CAFM/eLogbooks. Effective communication and interpersonal skills, with the ability to build relationships with engineers, clients, and internal stakeholders. Proactive and solutions-focused approach, with the ability to identify issues, manage risks, and drive tasks through to completion. Ability to monitor performance data, identify trends, and take action to improve service delivery. Good understanding of QHSE principles and the importance of maintaining compliant records and documentation. Competent in Microsoft Office applications (Excel, Outlook, Word), with the ability to manage emails, data, and reporting requirements. Team-oriented with a flexible and adaptable approach to changing priorities and operational demands.
May 12, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Planner CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Planner to join the team. As a Helpdesk Planner, you will be responsible for supporting the day-to-day operation of the Helpdesk and planning function, ensuring effective coordination of workloads, compliance activities, and service delivery in line with contractual requirements. The role plays a key part in delivering exceptional customer service and operational excellence. Responsibilities Manage the Helpdesk and CAFM systems, including mailbox management, ensuring accurate logging, tracking, and reporting of all reactive and planned works. Plan, prioritise, and allocate tasks to appropriate engineers and subcontractors, ensuring effective resource distribution across sites in line with workload and contractual requirements. Coordinate all aspects of works delivery including labour, materials, permits, tools, and subcontractor engagement to ensure efficient completion. Ensure all tasks are correctly prioritised and managed in line with contractual SLAs, proactively mitigating risks to performance. Monitor daily KPI and SLA performance, taking corrective action where required to maintain service delivery standards. Carry out forward planning and look-ahead scheduling in collaboration with Facilities Leads to ensure effective delivery across all sites. Liaise with subcontractors to arrange specialist PPMs and reactive works, ensuring compliance with site requirements, including RAMS and competencies. Review and validate completion notes, time records, and system data, ensuring works are fully closed out with appropriate follow-on actions and sub-orders where required. Maintain accurate CAFM data, including PPM records, asset linking, and the correct filing of service documentation within systems such as eLogbooks. Ensure all QHSE documentation and site communications (including notice boards) are maintained, compliant, and readily accessible within CBRE systems. Liaise with Contract Support, Facilities Leads, and the Contract Manager to ensure visibility of upcoming works, risks, and supplier performance. Develop and maintain standardised processes, monitor team availability, and ensure CBRE systems are fully utilised to drive consistency and efficiency. Analyse maintenance and performance data to identify trends, support reporting, and drive continuous improvement, while promoting CBRE culture and maintaining strong stakeholder relationships. Person Specification: Experience in a helpdesk, planning, or coordination role within facilities management or a similar operational environment. Demonstrable experience using CAFM systems to manage work orders, PPM schedules, and reporting. Strong planning and organisational skills with the ability to prioritise workloads, allocate resources, and manage multiple tasks in a fast-paced environment. Good understanding of SLA-driven service delivery, including prioritisation of reactive works and performance management against KPIs. Experience coordinating subcontractors, including scheduling works and ensuring compliance with site and safety requirements (e.g. RAMS, competencies). High attention to detail with the ability to review and validate job records, completion notes, time entries, and system data accurately. Strong knowledge of data management and system accuracy, including asset linking, record keeping, and document control within CAFM/eLogbooks. Effective communication and interpersonal skills, with the ability to build relationships with engineers, clients, and internal stakeholders. Proactive and solutions-focused approach, with the ability to identify issues, manage risks, and drive tasks through to completion. Ability to monitor performance data, identify trends, and take action to improve service delivery. Good understanding of QHSE principles and the importance of maintaining compliant records and documentation. Competent in Microsoft Office applications (Excel, Outlook, Word), with the ability to manage emails, data, and reporting requirements. Team-oriented with a flexible and adaptable approach to changing priorities and operational demands.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Reporting to the Site Facilities Manager, the Technical Services Manager will be accountable for the successful management and delivery of all onsite technical/engineering services. They will demonstrate strong leadership qualities of a team of 5 technicians (including a supervisor), the Technical Services Team are responsible for ensuring the site and team are compliant with statutory and legislative requirements. Working with the Facilities Manager and wider FM Team (on site and on account) the Technical Services Manager will support our client in creating and overseeing maintenance strategies, such as asset life cycle plans, 5-year asset management plans and energy saving initiatives. Responsibilities Accountable for successful management and delivery of all onsite technical/engineering services. Demonstrate strong leadership qualities to drive performance across the expanding business and team. Develop and oversee engineering/technical strategies for site/s, including life cycle management plan of site assets and energy savings initiatives. Maintaining and updating asset lists and PPM schedules. Ensure the overall performance of the site/s and required deliverables, including; contract compliance, performance management against KPIs, cost saving initiatives and customer satisfaction. To successfully implement initiatives and programs including; financial savings program, energy program, training and development of technical team, and succession planning. Lead technical team, including Technical Supervisor and 4x technicians. Enhance culture of 'best in class' for wider team to adopt and follow. Developing scope of works for technical works/projects. Provide advice and information to projects team to support with successful delivery of capital projects. Driving continuous improvement of CMMS/CAFM systems. Build positive relationships with client and key stakeholders. Ensure company and client QHSE/HSE standards and expectations are always met through the delivery of technical services. Ensure compliance with regulatory and legislative requirements relating to all onsite technical/engineering services. Experience Required Previous experience in a corporate facilities management environment. Extensive building management/technical services experience and understanding of legislative requirements Excellent understanding of technical services (HVAC, BMS, life safety systems, building structure, fabric/fa ade, lighting systems etc. Excellent understanding of CMMS/CAFM systems operation. Understanding and experience with SFG20 standard. Circumstances Full time - 40 Hours, Monday to Friday. Core hours 7:30 to 16:30, but site is managed flexibly. Some out of hours/weekend support may be required.
May 12, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Reporting to the Site Facilities Manager, the Technical Services Manager will be accountable for the successful management and delivery of all onsite technical/engineering services. They will demonstrate strong leadership qualities of a team of 5 technicians (including a supervisor), the Technical Services Team are responsible for ensuring the site and team are compliant with statutory and legislative requirements. Working with the Facilities Manager and wider FM Team (on site and on account) the Technical Services Manager will support our client in creating and overseeing maintenance strategies, such as asset life cycle plans, 5-year asset management plans and energy saving initiatives. Responsibilities Accountable for successful management and delivery of all onsite technical/engineering services. Demonstrate strong leadership qualities to drive performance across the expanding business and team. Develop and oversee engineering/technical strategies for site/s, including life cycle management plan of site assets and energy savings initiatives. Maintaining and updating asset lists and PPM schedules. Ensure the overall performance of the site/s and required deliverables, including; contract compliance, performance management against KPIs, cost saving initiatives and customer satisfaction. To successfully implement initiatives and programs including; financial savings program, energy program, training and development of technical team, and succession planning. Lead technical team, including Technical Supervisor and 4x technicians. Enhance culture of 'best in class' for wider team to adopt and follow. Developing scope of works for technical works/projects. Provide advice and information to projects team to support with successful delivery of capital projects. Driving continuous improvement of CMMS/CAFM systems. Build positive relationships with client and key stakeholders. Ensure company and client QHSE/HSE standards and expectations are always met through the delivery of technical services. Ensure compliance with regulatory and legislative requirements relating to all onsite technical/engineering services. Experience Required Previous experience in a corporate facilities management environment. Extensive building management/technical services experience and understanding of legislative requirements Excellent understanding of technical services (HVAC, BMS, life safety systems, building structure, fabric/fa ade, lighting systems etc. Excellent understanding of CMMS/CAFM systems operation. Understanding and experience with SFG20 standard. Circumstances Full time - 40 Hours, Monday to Friday. Core hours 7:30 to 16:30, but site is managed flexibly. Some out of hours/weekend support may be required.
Imperial Recruitment Group are delighted to announce that we are working as an exclusive retained partnership with Made for Trade, the UK's largest and most respected manufacturers of aluminium roof lanterns and bi-folding doors. Due to the launch of their brand-new manufacturing and logistics site in Northampton, we are looking to recruit a Production Manager on a permanent basis. LOCATION: Northampton SALARY: Competitive LENGTH OF CONTRACT: Permanent ROLE SUMMARY: Reporting directly to the General Manager, the Production Manager will have overall responsibility for the planning and co-ordination of all manufacturing processes, ensuring products are produced efficiently, on time and to the required quality standards to maximise profitability and customer satisfaction. This is an exciting opportunity to join a brand-new manufacturing and logistics facility from the beginning, supporting the commissioning of a new production line and distribution hub within a bespoke manufacturing environment where every order is unique. DUTIES ARE BUT NOT LIMITED TO: Recruit, train and develop production staff with support from HR and the General Manager. Manage weekly production planning and resources alongside Team Leaders. Ensure effective communication across all departments and present production updates at management meetings. Drive continuous improvement activities and maintain QHSE compliance across production. Support Team Leaders with employee management, operational performance and production planning. Work closely with Maintenance and QHSE teams to ensure machinery, servicing and quality procedures remain compliant and effective. Maintain production records, KPI reporting, order progress, quality information and incident reporting in line with company procedures. Monitor manufacturing performance and identify areas for operational improvement and efficiency gains. Conduct regular audits to ensure manufacturing systems comply with company QC standards. Ensure all production processes adhere to Health & Safety best practice and risk mitigation procedures. TO BE CONSIDERED FOR THIS ROLE YOU WILL HAVE: Previous experience in a Production Manager or Manufacturing leadership role within a fast-paced manufacturing environment. Strong planning, organisational and project management skills. Proven leadership experience with the ability to mentor and develop teams. Excellent communication and stakeholder management skills. Strong understanding of manufacturing processes, quality control and continuous improvement. Ability to work under pressure and manage multiple operational priorities. Computer literate with competent Microsoft Office skills. Logical and proactive approach to problem solving with strong attention to detail. ALTHOUGH NOT ESSENTIAL, DESIRABLE: Experience within aluminium, fenestration or bespoke manufacturing environments. Previous involvement in commissioning new production lines or manufacturing facilities. Lean manufacturing or continuous improvement experience. Knowledge of QHSE systems and compliance procedures. For more information on this opportunity please feel free to contact Rob Colgrave at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
May 12, 2026
Full time
Imperial Recruitment Group are delighted to announce that we are working as an exclusive retained partnership with Made for Trade, the UK's largest and most respected manufacturers of aluminium roof lanterns and bi-folding doors. Due to the launch of their brand-new manufacturing and logistics site in Northampton, we are looking to recruit a Production Manager on a permanent basis. LOCATION: Northampton SALARY: Competitive LENGTH OF CONTRACT: Permanent ROLE SUMMARY: Reporting directly to the General Manager, the Production Manager will have overall responsibility for the planning and co-ordination of all manufacturing processes, ensuring products are produced efficiently, on time and to the required quality standards to maximise profitability and customer satisfaction. This is an exciting opportunity to join a brand-new manufacturing and logistics facility from the beginning, supporting the commissioning of a new production line and distribution hub within a bespoke manufacturing environment where every order is unique. DUTIES ARE BUT NOT LIMITED TO: Recruit, train and develop production staff with support from HR and the General Manager. Manage weekly production planning and resources alongside Team Leaders. Ensure effective communication across all departments and present production updates at management meetings. Drive continuous improvement activities and maintain QHSE compliance across production. Support Team Leaders with employee management, operational performance and production planning. Work closely with Maintenance and QHSE teams to ensure machinery, servicing and quality procedures remain compliant and effective. Maintain production records, KPI reporting, order progress, quality information and incident reporting in line with company procedures. Monitor manufacturing performance and identify areas for operational improvement and efficiency gains. Conduct regular audits to ensure manufacturing systems comply with company QC standards. Ensure all production processes adhere to Health & Safety best practice and risk mitigation procedures. TO BE CONSIDERED FOR THIS ROLE YOU WILL HAVE: Previous experience in a Production Manager or Manufacturing leadership role within a fast-paced manufacturing environment. Strong planning, organisational and project management skills. Proven leadership experience with the ability to mentor and develop teams. Excellent communication and stakeholder management skills. Strong understanding of manufacturing processes, quality control and continuous improvement. Ability to work under pressure and manage multiple operational priorities. Computer literate with competent Microsoft Office skills. Logical and proactive approach to problem solving with strong attention to detail. ALTHOUGH NOT ESSENTIAL, DESIRABLE: Experience within aluminium, fenestration or bespoke manufacturing environments. Previous involvement in commissioning new production lines or manufacturing facilities. Lean manufacturing or continuous improvement experience. Knowledge of QHSE systems and compliance procedures. For more information on this opportunity please feel free to contact Rob Colgrave at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Company description: GXO Logistics Supply Chain Inc. Job description: Are you an experienced Health & Safety professional with a passion for driving strong safety culture and operational standards? Do you enjoy influencing leaders, protecting colleagues and embedding best-practice compliance across complex operations? Are you confident managing both health & safety governance and site facilities in a click apply for full job details
May 11, 2026
Full time
Company description: GXO Logistics Supply Chain Inc. Job description: Are you an experienced Health & Safety professional with a passion for driving strong safety culture and operational standards? Do you enjoy influencing leaders, protecting colleagues and embedding best-practice compliance across complex operations? Are you confident managing both health & safety governance and site facilities in a click apply for full job details
QHSE Manager, Bridgnorth, Shropshire 60- 70k basic plus benefits A well established manufacturing and supplier business is looking to hire a permanent and experienced QHSE Manager to elevate QHSE standards across two UK sites and one European site (some travel will be necessary but not extensive.) This is a key leadership role to develop, influence and oversee the QHSE function. Applicants must be - Experienced in driving change and continuous improvements Skilled in QMS and Quality Policy ownership Proven ability in process compliance, audits and reviews Past experience in increasing and influencing awareness of QHSE standards throughout multi site locations Have the ability to oversee facilities Must be competent in ISO9002 QMS NEBOSH/IOSH accreditation required National and international experience useful Manufacturing, aerospace or automotive experience useful
Apr 28, 2026
Full time
QHSE Manager, Bridgnorth, Shropshire 60- 70k basic plus benefits A well established manufacturing and supplier business is looking to hire a permanent and experienced QHSE Manager to elevate QHSE standards across two UK sites and one European site (some travel will be necessary but not extensive.) This is a key leadership role to develop, influence and oversee the QHSE function. Applicants must be - Experienced in driving change and continuous improvements Skilled in QMS and Quality Policy ownership Proven ability in process compliance, audits and reviews Past experience in increasing and influencing awareness of QHSE standards throughout multi site locations Have the ability to oversee facilities Must be competent in ISO9002 QMS NEBOSH/IOSH accreditation required National and international experience useful Manufacturing, aerospace or automotive experience useful
QHSE Manager Newcastle-under-Lyme, Staffordshire c.£52,500 + Benefits Broxap Ltd is a £35m market leader in the design, manufacture and installation of Street Furniture, Shelters & Canopies, Covered Walkways, Litter & Recycling Bins, Timber Playgrounds and Outdoor Gym Equipment. With 250 employees and a reputation for excellence with blue-chip construction partners, we uphold the highest standards in Quality, Health, Safety & Environment (QHSE). The QHSE Manager Role: As QHSE Manager , you will be the senior authority for QHSE across the business, reporting directly to the Board. You ll lead the strategic and operational delivery of our Target Zero Vision zero accidents, zero errors, zero incidents and zero remedial requirements driving a culture of safety, quality and environmental responsibility across all sites. Key Responsibilities of the QHSE Manager: Lead the development and implementation of our QHSE strategy, reporting directly to the Board. Maintain and enhance ISO9001, ISO14001, ISO45001 accreditations and oversee multi-site audit programmes. Embed a Right First Time philosophy to reduce defects, rework and delays while enhancing customer satisfaction. Drive root cause analysis and corrective/preventative actions across all quality and safety issues. Champion a visible safety culture through behaviour-based safety programmes and staff engagement. Lead environmental initiatives to reduce waste, improve energy efficiency and minimise impact. Build QHSE capability across teams, fostering a high-performance and compliance-focused culture. What We re Looking For: QHSE leadership in manufacturing and/or construction. Proven track record of delivering measurable improvements in safety, quality and environmental performance. Expertise in managing ISO systems and leading complex audits. Chartered IOSH status or NEBOSH Diploma (or equivalent). Strong influencing skills at all levels from shop floor to Boardroom. A proven change leader with the ability to embed high standards across the business. What We Offer: Salary of £50k - £55k (DOE) Company pension scheme & discretionary profit share 25 days holiday + 8 bank holidays Free on-site parking, beverages and staff facilities The opportunity to make a lasting impact on a market-leading business Apply Now If you re ready to lead, inspire and set the benchmark for QHSE excellence, we d love to hear from you.
Oct 04, 2025
Full time
QHSE Manager Newcastle-under-Lyme, Staffordshire c.£52,500 + Benefits Broxap Ltd is a £35m market leader in the design, manufacture and installation of Street Furniture, Shelters & Canopies, Covered Walkways, Litter & Recycling Bins, Timber Playgrounds and Outdoor Gym Equipment. With 250 employees and a reputation for excellence with blue-chip construction partners, we uphold the highest standards in Quality, Health, Safety & Environment (QHSE). The QHSE Manager Role: As QHSE Manager , you will be the senior authority for QHSE across the business, reporting directly to the Board. You ll lead the strategic and operational delivery of our Target Zero Vision zero accidents, zero errors, zero incidents and zero remedial requirements driving a culture of safety, quality and environmental responsibility across all sites. Key Responsibilities of the QHSE Manager: Lead the development and implementation of our QHSE strategy, reporting directly to the Board. Maintain and enhance ISO9001, ISO14001, ISO45001 accreditations and oversee multi-site audit programmes. Embed a Right First Time philosophy to reduce defects, rework and delays while enhancing customer satisfaction. Drive root cause analysis and corrective/preventative actions across all quality and safety issues. Champion a visible safety culture through behaviour-based safety programmes and staff engagement. Lead environmental initiatives to reduce waste, improve energy efficiency and minimise impact. Build QHSE capability across teams, fostering a high-performance and compliance-focused culture. What We re Looking For: QHSE leadership in manufacturing and/or construction. Proven track record of delivering measurable improvements in safety, quality and environmental performance. Expertise in managing ISO systems and leading complex audits. Chartered IOSH status or NEBOSH Diploma (or equivalent). Strong influencing skills at all levels from shop floor to Boardroom. A proven change leader with the ability to embed high standards across the business. What We Offer: Salary of £50k - £55k (DOE) Company pension scheme & discretionary profit share 25 days holiday + 8 bank holidays Free on-site parking, beverages and staff facilities The opportunity to make a lasting impact on a market-leading business Apply Now If you re ready to lead, inspire and set the benchmark for QHSE excellence, we d love to hear from you.
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Operations Manager to join the team located in London. Job Purpose: Providing leadership, support, and guidance to an agreed portfolio of CBRE GWS EA Accounts within the UK to ensure these accounts can operate as successfully & efficiently as possible; that enterprise growth opportunities are maximized; and that EA operations are compliant with statutory and company policies. The role will also support all UK Enterprise new business account transitions and support thereafter post go-live. The role will report to the Enterprise Operations Director UK. Key Responsibilities: Support opportunities for the strategic development of contracts to deliver increased turnover and profitability. Promote additional services, projects and contracts for renewal. Assist with business policies and processes to be effectively communicated and implemented within contracts. Promote healthy and safe working conditions across both CBRE and subcontractor's activities. Strategically advise for optimum staffing structures to operate across contracts, balancing cost reduction with the delivery of service excellence. Support contracts with tools to ensure staffed by fully competent teams ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Working with other operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues. Support with financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core values of CBRE. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Elevate and enhance individual and team knowledge and understanding of our industry, CBRE and GWS including benefits and advantages Accountabilities: Operational guidance & support to ensure account operations in country are compliant with local law and statutory requirements (in conjunction with support functions as required -e.g. QHSE, People, Finance) Local oversight and operational support for in-country account leads Management of any fractional resource dedicated to an account Local country representation, local point of contact for client escalation, occasional client meetings, dispute resolution Identifying and recommending margin improvement opportunities, including O1 reviews, supply chain opportunities (in conjunction with sourcing team), projects / extra works etc Support on key personnel matters (recruitment, selection, on-boarding etc.) in conjunction with people team Provision of support on transitions to ensure operations in-country are mobilised effectively for new accounts (as needed) Support on new business opportunities for the Enterprise business including: Local country representation / potential client engagement - if required Input into and sense checking of local operational solutioning and pricing (in conjunction with the local sales team where available) Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry Managerial experience at Contract/Account Manager or above within technical and or hard services The development and review of teams and the application of effective people management practice Excellent motivational and influencing skills, with high levels of personal integrity Incumbents must be self-starters, confident and composed Organised, able to prioritise and deliver within high pressure, business critical environments Ability to balance strategic thinking with tactical delivery for client satisfaction Excellent understanding of health & safety legislation Being able to influence on business & people decisions through the ability to build and maintain relations across the country, and the EA organization Excellent interpersonal skills for effective management of people at all levels of the organisation Strong financial skills Ability to manage conflict and crisis situations effectively Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Sep 23, 2025
Contractor
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Operations Manager to join the team located in London. Job Purpose: Providing leadership, support, and guidance to an agreed portfolio of CBRE GWS EA Accounts within the UK to ensure these accounts can operate as successfully & efficiently as possible; that enterprise growth opportunities are maximized; and that EA operations are compliant with statutory and company policies. The role will also support all UK Enterprise new business account transitions and support thereafter post go-live. The role will report to the Enterprise Operations Director UK. Key Responsibilities: Support opportunities for the strategic development of contracts to deliver increased turnover and profitability. Promote additional services, projects and contracts for renewal. Assist with business policies and processes to be effectively communicated and implemented within contracts. Promote healthy and safe working conditions across both CBRE and subcontractor's activities. Strategically advise for optimum staffing structures to operate across contracts, balancing cost reduction with the delivery of service excellence. Support contracts with tools to ensure staffed by fully competent teams ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Working with other operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues. Support with financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core values of CBRE. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Elevate and enhance individual and team knowledge and understanding of our industry, CBRE and GWS including benefits and advantages Accountabilities: Operational guidance & support to ensure account operations in country are compliant with local law and statutory requirements (in conjunction with support functions as required -e.g. QHSE, People, Finance) Local oversight and operational support for in-country account leads Management of any fractional resource dedicated to an account Local country representation, local point of contact for client escalation, occasional client meetings, dispute resolution Identifying and recommending margin improvement opportunities, including O1 reviews, supply chain opportunities (in conjunction with sourcing team), projects / extra works etc Support on key personnel matters (recruitment, selection, on-boarding etc.) in conjunction with people team Provision of support on transitions to ensure operations in-country are mobilised effectively for new accounts (as needed) Support on new business opportunities for the Enterprise business including: Local country representation / potential client engagement - if required Input into and sense checking of local operational solutioning and pricing (in conjunction with the local sales team where available) Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry Managerial experience at Contract/Account Manager or above within technical and or hard services The development and review of teams and the application of effective people management practice Excellent motivational and influencing skills, with high levels of personal integrity Incumbents must be self-starters, confident and composed Organised, able to prioritise and deliver within high pressure, business critical environments Ability to balance strategic thinking with tactical delivery for client satisfaction Excellent understanding of health & safety legislation Being able to influence on business & people decisions through the ability to build and maintain relations across the country, and the EA organization Excellent interpersonal skills for effective management of people at all levels of the organisation Strong financial skills Ability to manage conflict and crisis situations effectively Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
