21 jobs found

Lead Systems Engineer - Advanced Product Development Salary: 63,000 + comprehensive benefits package Location: Bristol area (Hybrid working - split your time between home and our advanced engineering site) Position Type: Full-time, Permanent Bring clarity to ambiguity and architect the future of high-tech machinery. We are a global leader in high-precision engineering solutions, and we are looking for a visionary Lead Systems Engineer to spearhead the deployment of best-practice systems engineering. Reporting directly to the Systems Engineering Manager, your mission will span the entire product lifecycle-from initial concept definition all the way to customer commissioning and real-world field trials. If you are a collaborative leader who excels at translating complex product visions into robust, scalable realities, this is your opportunity to make a lasting impact. What You Will Do Architect & Define: Translate high-level product visions into clear, concise requirements using systems engineering processes, including Use Cases, Context Diagrams, and System Architectures. Model-Based Design (MBSE): Utilize MBSE methods to develop functional, logical, and behavioral architectures to deeply understand system operations and workflows. Collaborate & Influence: Work closely with multi-disciplinary engineering teams to clarify technical work packages, manage critical trade-off studies, and swiftly resolve complex engineering bottlenecks. Lead & Mentor: Guide, coach, and inspire a growing core team of Systems Engineers at various stages of their careers, helping them develop into future engineering leaders. Evangelize Best Practices: Drive the evolution and integration of Systems Engineering processes across the wider organization, educating cross-functional teams on technical problem-solving. What You Bring to the Team We value diverse perspectives and encourage you to apply even if you don't tick every single box below! Education & Credentials: A Bachelor's degree in Systems Engineering (or equivalent) is essential (Master's preferred). Achievement of, or progress toward, Chartered Engineer status or an ASEP qualification is highly desirable. Proven Expertise: 5+ years of practical, hands-on experience applying best-practice Systems Engineering within a relatable, high-precision engineering industry. Regulatory Knowledge: Experience navigating regulated, compliance-driven environments (such as semiconductor equipment, aerospace, automotive, or medical devices), with a strong grasp of product safety and standards. Leadership & Influence: Exceptional negotiation and communication skills, with a proven ability to take ownership of complex situations and align cross-functional teams without direct authority. Mindset: A high-integrity, results-driven professional who sets the standard for accountability and delivers on tight milestones. What We Offer in Return Our culture is built on trust, accountability, and the belief that groundbreaking innovation is powered by people. Career Evolution: Access to lifelong learning, continuous professional development, and clear paths to senior leadership. Flexibility: A genuine hybrid working model that balances remote productivity with collaborative on-site teamwork. Well-being & Rewards: A competitive salary of 63,000, robust health and wellness perks, and an excellent corporate benefits scheme. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Pathway Group is hiring a Business Development Manager to grow our footprint across all funding streams, including Apprenticeships, Skills Bootcamps, AEB, Advanced Learner Loans, and our commercial training offer. You will be working alongside our Contract Managers and Performance Team to grow the contracts, build relationships with employers and referral agencies, and develop commercial offers that meet the needs of both employers and learners. What you will be doing Identifying and pursuing new business opportunities with employers, referral agencies and stakeholders Building and managing a pipeline across funded and commercial training Meeting monthly performance and financial KPIs Developing commercial offers tailored to employer and learner needs Using CRM and data to inform sales activity and lead retention Representing Pathway at events, panels and within the wider sector Working with the Marketing team on lead generation and brand visibility What we are looking for Proven business development experience, ideally in skills, training, education or related B2B services A track record of meeting and exceeding targets Understanding of Ofsted and ESFA funding streams is a significant advantage Strong commercial awareness Good written and spoken communication Self-starter able to manage their own diary Working proficiency with CRM systems, Microsoft Office and reporting tools Eligibility to work in the UK What we offer 32,000 to 35,000 base salary Uncapped commission, realistic OTE of 50,000+ Permanent, full-time, Monday to Friday Birmingham B25 office with free parking 25 days holiday plus bank holidays Pension scheme Working directly with senior leadership on strategy and growth A note from our CEO "As a new team member, you are expected to hit the ground running and be competent with dealing with Business Development swiftly in a way that is lean, agile and responsive." To apply Send your CV via CV Library. We will come back to suitable applicants within five working days. Pathway Group is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to pre-employment checks including an Enhanced DBS check and satisfactory references. You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

Are you an innovative and strategic thinker with a passion for technology and data? Our client, a leading organisation dedicated to transforming business processes, is on the lookout for a Data Technology Business Manager & Business Analyst. This is a fantastic opportunity to play a crucial role in the enhancement and management of corporate applications within a vibrant team! Job Title: Data Technology Project Manager & Business Analyst Job Type: Temporary Salary Grade: 38,000- 40,000 dependant on experience Location: Bootle Hours: 35 Hours per Week What You'll Do: As a Data Technology Business Manager & Business Analyst, you will: Lead Projects: Develop and execute comprehensive project plans while ensuring effective communication throughout the project life cycle. Coordinate Application Life cycles: Work alongside application owners and ICT teams to manage corporate applications from inception to retirement. Enhance and Upgrade Systems: Review and analyse current applications to identify improvement strategies, ensuring alignment with business needs. Gather Requirements: Facilitate workshops and collaborate with stakeholders to convert high-level ideas into detailed functional and application requirements. Drive Innovation: Explore opportunities for integrating Artificial Intelligence (AI) within the organisation, ensuring adherence to governance measures. Key Responsibilities: Report on project outcomes, advising relevant project boards on developments and key decisions. Ensure that new software applications meet functional requirements and user expectations. Create analysis documentation, including business process maps and user stories, to guide development teams effectively. Foster a culture of collaboration, inclusivity, and high performance while striving to make a real difference in the communities we serve. What We're Looking For: Qualifications: Educated to HND / Degree level or equivalent. Prince2 accreditation or similar project management methodology is desirable. Knowledge & Experience: Substantial experience in ICT life cycle application management is essential. Proven track record in implementing systems that deliver critical business information. Familiarity with Agile methodologies, particularly in writing user stories and managing product backlogs. Strong understanding of the data dependencies across integrated systems. Skills & Abilities: Exceptional interpersonal and communication skills to engage with a diverse range of stakeholders. Strong problem-solving skills and the ability to adapt to changes swiftly. Tenacity in achieving targets and delivering outcomes in the face of challenges. Why Join Us? This is more than just a job, it's a chance to be part of an enthusiastic team driving meaningful change. If you are ready to bring your expertise to a role that values collaboration, innovation, and inclusivity, we want to hear from you! Ready to Apply? If you are excited about this opportunity and meet the qualifications, we encourage you to submit your application today! Join us in making a significant impact in our organisation and the communities we serve! Note: Some travel to other sites may be required, and a commitment to our values and behaviours is essential. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion. Adecco is an equal opportunities employee. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Accounts Payable Team Leader, Darlington Your new company This large UK operation has a need for an experienced Accounts Payable Team Leader to join their busy AP function, within the Darlington HQ. Your new role The Accounts Payable Team Leader plays a key role in the day-to-day functioning of the AP team, with responsibility for ensuring that all processes are completed accurately, efficiently, and on time - whilst reporting non-compliance issues and work slippage to the Financial Controller. While much of the work is similar to that of an AP Clerk, the Team Leader takes on additional responsibility for ensuring everything is running smoothly - maintaining clean ledgers, proactively managing workloads, and acting as the primary point of contact for internal stakeholders and suppliers.This is a hands-on, supportive role that combines task coordination with problem-solving and team guidance. The Team Leader is expected to monitor operational areas such as the query log, AP inbox, and supplier holds, reallocating resources as needed to prevent issues from escalating. They are also responsible for addressing more complex supplier queries, assisting the team with prioritisation, and liaising with the Financial Controller on higher-level matters-although final responsibility for these may not rest solely with them.Overall, the AP Team Leader ensures the smooth running of the AP function by maintaining oversight, supporting team members, and stepping in to resolve issues where necessary, providing a crucial link between the AP team, suppliers, and internal departments. Key ResponsibilitiesAccounts Payable Tasks Process, match, and make payments for purchase invoices, ensuring accuracy and timeliness throughout.Reconcile supplier statements and accounts to maintain accuracy and resolve discrepancies - and ensure all of the team are completing these in a consistent and timely manner as a proven and upheld control within the department.Ensure all purchase ledger transactions are completed ahead of ledger close to support month-end reporting requirements.Process all financial transactions in strict adherence to established financial controls.Monitor open purchase orders, liaising with site leads to close orders as appropriate.Support the onboarding of new suppliers, ensuring due diligence checks are completed and approvals obtained.Monitor ledger cleanliness, proactively addressing outstanding items and reallocating resources to manage backlogs.Undertake other ad-hoc duties as required by the line manager.Monitoring & System ManagementOversee the Accounts Payable inbox(s), ensuring all correspondence is responded to promptly.Oversee system management tasks such as assigning user access, delivering training, and maintaining up-to-date query logs.Responsibility for reporting on aged items in the Query log and ensuring the AP team have done their part in chasing items to be cleared before they cause suppliers to go on stop, and escalating if no responses are received.Maintain an understanding of the risks and implications associated with the role, taking appropriate action to mitigate potential consequences.Team SupportAct as the go-to person within the AP team, providing guidance, assisting with prioritisation, and supporting team members with troubleshooting.Support FC with feedback to help with staff appraisal and development activities, including one-to-one performance discussions and identified training opportunities to support continuous improvement.Reporting to Financial ControllerLiaise with the Financial Controller on higher-level issues such as process improvements, significant discrepancies, and system changes, escalating matters as appropriate.Provide financial support to other departments, including preparing bespoke financial reports as required.Supplier & Internal CommunicationAct as a primary contact for suppliers, managing queries professionally and efficiently.Manage supplier holds and coordinate with Procurement to resolve issues and update supplier status on WAP/Sage systems.Take ownership of complex or sensitive supplier queries, ensuring issues are resolved swiftly and professionally.Serve as the main point of contact for internal departments (e.g. Procurement, Operations, Finance) and suppliers, ensuring clear and effective communication. What you'll need to succeed 2+ years' experience as an Accounts Payable Team Leader: Prior leadership in accounts payable is crucial, ensuring familiarity with processes, team management, and supplier relations.Ability to work independently or as part of a team: Flexibility and adaptability are key for supporting both colleagues and business operations.Ability to work quickly and accurately with excellent attention to detail: Precision is vital in accounts payable to avoid errors and ensure efficient processing of invoices and payments.Relationship-building with suppliers and operational staff: Strong interpersonal skills facilitate effective communication and problem-solving with both internal departments and external partners.Sage 200 Experience: Familiarity with Sage 200 is highly valuable for managing financial transactions and supplier records efficiently.AAT Qualifications: Professional accounting qualifications provide a recognised standard of expertise and awareness for how this role fits within the rest of the Finance function, but are not essential.Systems: Experience with Accounts Payable systems are beneficial as we look to transition from manual processes to technology-based solutions, aiming to enhance efficiency and collaboration with operational teams. What you'll get in return An attractive salary and benefits package is offered along with free on-site parking. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Reputable firm in Solihull recruiting a VAT Manager paying up to £70,000 + benefits. Flexible, hybrid working Your new company Join a progressive tax advisory team in Solihull that values collaboration, inclusivity, and professional growth. With a strong focus on communication and teamwork, the firm offers a supportive and collaborative environment where your expertise and ideas can thrive. Your new role As a VAT Manager, you'll take the lead on high-level advisory projects involving complex areas such as property transactions, corporate restructures, and M&A activity. You'll be the go-to expert for internal teams, offering strategic VAT guidance across a broad spectrum of commercial issues. Alongside senior leadership, you'll help drive business development initiatives and build lasting relationships with clients. There's also a clear path for career progression, with opportunities to present at industry events and move swiftly towards a Senior Manager position. What you'll need to succeed To thrive in this role, you'll need a sharp analytical mindset and a strong foundation in VAT legislation. You should be confident communicating with stakeholders at all levels and able to work both independently and as part of a team. A proactive attitude and a genuine interest in deepening your technical knowledge will set you apart. Familiarity with Microsoft Office and other relevant tools is essential, and a commitment to continuous learning will be key to your success. What you'll get in return You'll be part of a vibrant and supportive team, working with a diverse client base across multiple industries. Alongside a competitive salary, you'll benefit from flexible working arrangements that support a healthy work-life balance. The company culture embraces both professionalism and fun-with regular team events, dress-down Fridays, and a genuinely enjoyable office atmosphere. You'll also have access to ongoing training and development, including fully funded professional qualifications, helping you grow both personally and professionally. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Mechanical Engineer CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Mechanical Engineer to join the team located in Liverpool Purpose of Job To carry out planned preventative maintenance and reactive works to client Heating & Air-Conditioning Systems in accordance with agreed service levels Key Responsibilities Ensure that routine maintenance is carried out to all Heating & Air-conditioning plant to meet and exceed expectations, and agreed service level agreements. Ensure that Evaporative Cooling Systems and Domestic water systems are maintained to comply with the requirements of the L8 standard. Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times. To carry out planned preventative maintenance and reactive works to other site plant as required. Ensure that suitable spares are available to carry out maintenance of the above plant. Ensure that comprehensive maintenance records are kept in the form of "Frontline" task sheets. Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices To develop a good working relationship with all members of CBRE Managed Services staff and clients staff. Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Ensure a professional image of CBRE Managed Services is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning. Accountabilities Accountable to Contract Supervisor and Area Manager. The post holder does not have any directly reporting staff. This post carries no direct budgetary responsibility Person Specification Education A good basic education is essential, with good written and spoken English and basic Mathematics skills. Training Formally trained in mechanical services maintenance Basic skills on building management systems would be an advantage Formal health and safety training (Desirable) Experience Experience of maintaining Pumps, Motors and Valves Experience of operating Cooling Towers Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities Working on a client resident site (Desirable) Formally certified for Maintenance and Operation of Evaporative Cooling Systems (Desirable) Aptitudes Good verbal communication skills Good written English skills Character Committed to the delivery of excellent customer service. Calm manner, able to work under pressure. Able to make sound decisions when needed. Physically fit and able to carry tools and components by hand up to 20kg. Able to ascend and descend vertical access equipment. Able to work at heights and on roofs. A team player, able to work with CBRE Managed Services and clients staff of all levels. Circumstances Able to attend the site location within one hour of notification to participate in out-of-hours rostered stand-by and call-out procedures.

Group Financial Controller - Central Bedfordshire - Up to £80,000 p.a. Are you looking to join a growing, forward-thinking business where you can add valuable insight to future financial and business growth? Do you want to operate as part of the Leadership Team, where you can truly partner to improve profitability, drive change and bring new ideas? Are you looking for a progressive opportunity, where you can step up to become Finance Director as the business grows? If so, this could be an ideal opportunity for you. Ives Recruitment Solutions are delighted to have been retained by this innovative, multi-entity, growth business to recruit a Group Financial Controller. This is a superb opportunity for the right individual to put their stamp on the finance function; to improve processes and systems and to drive change and future growth. As the business grows, there is a tangible opportunity for this role to develop and evolve into a Finance Director position. Based at their Head Office situated in Central Beds, this role will support their Managing Director and work closely with the Leadership Team and Board. You will have oversight of the finance function and will provide broad financial control and financial insight to the business. Your role will encompass a wide range of Financial and Management accounting activity across multi-entities, including monthly management accounts, budgeting and forecasting, intercompany, balance sheet control, billing, variance analysis and cash flow reporting and forecasting. You will provide financial evaluation of marketing spend, long term planning and financial modelling to assist future decision making. This is a commercially focused position where you will be instrumental in driving new initiatives and improving profitability. You will also be responsible for the preparation of annual accounts, VAT returns, liaison with HMRC and Companies House, and will ensure that compliance and controls are adhered to. You will manage working capital, ensure transactions and processes are efficient and correct and maintain financial systems. You will manage relationships with external accountants, banks and insurance providers, as well as working with their external CFO on an ad hoc basis. Exciting opportunity is often a cliché, but this is a genuinely superb opportunity for a forwardthinking, commercially minded and driven individual, to join an ambitious business on their journey of growth and development, and to put your mark on their next phase of success. Skills Required ACCA/CIMA/ACA Qualified Advanced IT skills including strong Excel. QuickBooks experience is advantageous Strong interpersonal skills and the ability to communicate effectively with non-finance teams. Proven experience operating as Financial Controller, Finance Manager or Senior Management account within a growing, Owner managed, SME business Strong man management and leadership skills Previous Group and Intercompany experience are highly desirable If you feel that you have the necessary skills and experience to be successful in this position, please apply today. The client is looking to move swiftly. We aim to respond to all applicants promptly; however, we kindly ask for your understanding in case of a delay. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available. Candidate data will be treated as confidential and not shared with third parties.

Senior M&E Project Manager Are you a talented Senior Project Manager with expertise in MEP looking for an exciting new opportunity to showcase your skills? Look no further - a global leader in project development and construction, has an incredible role available on our Building Services team in London. In this pivotal position, you'll take the lead on a high-profile site-based project in the heart of the city, leveraging your extensive background in mechanical services and experience as a principal contractor to drive the project to successful completion. Senior M&E Project Manager You'll be the linchpin that holds it all together, deftly managing the principal contracting role while collaborating with the project team, supply team, design team and other key stakeholders. Your deep technical knowledge of MEPH systems will be invaluable as you oversee design and construction management, procurement, installation and commissioning. Working hand-in-hand with our procurement team, you'll provide expert analysis of supply chain proposals to ensure suitability and best value. Compliance with industry and business standards will be a top priority as you partner with our safety and environmental team. And when it's time to wrap things up, you'll work closely with the Commission Manager on project completion and handover. Senior M&E Project Manager Throughout it all, you'll keep everything on track, managing and reporting on program scheduling and deliverables to ensure we meet our contractual obligations. Your strong leadership skills will be essential as you support and empower your team, delegating responsibilities to keep everyone motivated and marching towards the same goals. If you're a driven self-starter with the flexibility to work some out-of-hours when needed, you'll thrive in this dynamic role.

Calling Senior Sales Trailblazers. Deal Closers. Strategic Heavyweights. Ready to sell smarter, scale faster, and lead stronger? If you re a high-performing account manager with a proven track record of growing key accounts and closing complex deals this is your next big move. At COOLSPIRiT , we don t settle for average. We re trusted by some of the UK s biggest organisations to deliver mission-critical data and infrastructure solutions, and now we re looking for a Senior Account Manager who s ready to own a portfolio, influence strategy, and drive serious results. Big brands. Bigger opportunities. And the backing to do your best work yet. - The Role at a Glance: Senior Sales Account Manager Chesterfield, Derbyshire £45,000 £55,000 Base (£90,000 - £110,000 OTE) + Benefits Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords - they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Senior Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets - you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £55k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. You ve already proven you can perform - now step into a role where your expertise will be valued, your ideas heard, and your success properly rewarded. At COOLSPIRiT , you'll partner with top-tier clients, shape high-value solutions, and lead the kind of deals that define careers. If you re ready to stop coasting and start climbing, hit Apply and let s make it happen. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Calling Senior Sales Trailblazers. Deal Closers. Strategic Heavyweights. Ready to sell smarter, scale faster, and lead stronger? If you re a high-performing account manager with a proven track record of growing key accounts and closing complex deals this is your next big move. At COOLSPIRiT , we don t settle for average. We re trusted by some of the UK s biggest organisations to deliver mission-critical data and infrastructure solutions, and now we re looking for a Senior Account Manager who s ready to own a portfolio, influence strategy, and drive serious results. Big brands. Bigger opportunities. And the backing to do your best work yet. - The Role at a Glance: Senior Sales Account Manager Chesterfield, Derbyshire £45,000 £55,000 Base (£90,000 - £110,000 OTE) + Benefits Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords - they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Senior Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets - you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £55k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. You ve already proven you can perform - now step into a role where your expertise will be valued, your ideas heard, and your success properly rewarded. At COOLSPIRiT , you'll partner with top-tier clients, shape high-value solutions, and lead the kind of deals that define careers. If you re ready to stop coasting and start climbing, hit Apply and let s make it happen. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Calling A-Players, Trailblazers, and Sales Game-Changers! Ready to Sell Smarter, Not Harder? Ready to scale your career? If you re an expert in growing client accounts and closing deals that matter, and you're itching for a sales environment that actually lives up to the hype - this is your moment. At COOLSPIRiT , we don t do ordinary. We re powering some of the UK s biggest names with next-level data and infrastructure solutions, and we re looking for a savvy Account Manager ready to make their mark. Big deals. Big rewards. Real impact. Let s go. - The Role at a Glance: Sales Account Manager Chesterfield, Derbyshire £30,000 £45,000 Base £60,000 - £90,000 OTE Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. - Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £45k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. This is more than just another sales role - it s your chance to own a portfolio, build deep client partnerships, and shape the future of a top-tier tech business. You bring the ambition, strategy, and hustle, we ll bring the platform, product, and backing to help you thrive. So, are you in? Hit Apply now and let s start the conversation that could change everything. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Calling A-Players, Trailblazers, and Sales Game-Changers! Ready to Sell Smarter, Not Harder? Ready to scale your career? If you re an expert in growing client accounts and closing deals that matter, and you're itching for a sales environment that actually lives up to the hype - this is your moment. At COOLSPIRiT , we don t do ordinary. We re powering some of the UK s biggest names with next-level data and infrastructure solutions, and we re looking for a savvy Account Manager ready to make their mark. Big deals. Big rewards. Real impact. Let s go. - The Role at a Glance: Sales Account Manager Chesterfield, Derbyshire £30,000 £45,000 Base £60,000 - £90,000 OTE Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. - Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £45k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. This is more than just another sales role - it s your chance to own a portfolio, build deep client partnerships, and shape the future of a top-tier tech business. You bring the ambition, strategy, and hustle, we ll bring the platform, product, and backing to help you thrive. So, are you in? Hit Apply now and let s start the conversation that could change everything. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Calling A-Players, Trailblazers, and Sales Game-Changers! Ready to Sell Smarter, Not Harder? Ready to scale your career? If you re an expert in growing client accounts and closing deals that matter, and you're itching for a sales environment that actually lives up to the hype - this is your moment. At COOLSPIRiT , we don t do ordinary. We re powering some of the UK s biggest names with next-level data and infrastructure solutions, and we re looking for a savvy Account Manager ready to make their mark. Big deals. Big rewards. Real impact. Let s go. - The Role at a Glance: Sales Account Manager Chesterfield, Derbyshire £30,000 £45,000 Base £60,000 - £90,000 OTE Plus Accelerators, Bonus, Pension, Health & More Business: COOLSPIRiT - UK s largest Commvault Solution Provider Partner. Leader in data management and business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background / Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed Services. Who we are: At COOLSPIRiT (acquired by Databaracks), we re on a mission to redefine sales leadership. For over 25 years, we ve powered the UK s top organisations with state-of-the-art data management and security solutions. Now, we re looking for a dynamic Account Manager to join the team. We see our Account Managers as strategic partners to our clients not just salespeople. What We re All About: Born in Derbyshire, we ve spent decades earning the trust of the UK s most prominent organisations. Here at COOLSPIRiT : + Integrity, honesty, and mutual respect aren t buzzwords they re our backbone. + We don t just protect technology; we empower our clients to focus on their best work, no matter what challenges arise. + Our team thrives on camaraderie, innovation, and a "get stuck in" attitude that s second to none. The Sales Account Manager Opportunity: This isn t about filling a role - it s about writing your legacy. Here s what your day looks like: Strengthen Client Relationships: Be the go-to champion for our clients! Keep them engaged and satisfied by managing contract renewals, aligning pricing, and staying one step ahead to tackle churn risks proactively. Drive Upselling & Cross-Selling: Spot opportunities to elevate client success! Expand their product use, introduce impactful new services, and deliver proposals that genuinely make a difference. Be the Relationship Architect: Own your client relationships! Resolve issues swiftly, lead regular business reviews, and ensure every interaction aligns with their goals and aspirations. Turn Leads into Wins: Team up with Sales Development to transition qualified leads into lasting partnerships. Handle seamless handoffs, conduct discovery sessions, and seal the deal with confidence. Strategise for Success: Craft game-changing account plans to drive growth. Maintain crystal-clear pipelines, forecast accurately, and keep our CRM impeccably up to date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves, track industry trends, and share insights that help shape our product and strategy. Ensure Accuracy & Compliance: Stay detail-focused with seamless billing, precise documentation, and full compliance with company policies to keep everything running like clockwork. - Are You Our Perfect Fit? You Speak Fluent Tech: From IT and SaaS to Cloud, Cybersecurity, and Managed Services you don t just talk the talk; you know the lingo, live the trends, and thrive in the fast-paced world of technology! Take Ownership of Success: You don t just meet targets you surpass them. With a proven record of driving renewals and expanding accounts, you treat every client like your own business, delivering results that matter. Think Strategically: You thrive on seeing the big picture. By understanding the unique needs of each account, you design tailored solutions that create lasting value and drive long-term growth. Masterful Communicator & Collaborator: Your ability to connect with clients and internal teams builds trust, accelerates progress, and ensures everyone stays aligned on achieving shared goals. Driven by Growth: You re always evolving. Whether it s through new insights, market trends, or client feedback, you constantly refine your strategies to stay ahead and deliver even greater impact. Salary & Rewards: + Competitive Earnings: Up to £45k base + commission that rewards your brilliance. + Personal Growth: Training, mentorship, and advanced resources to help you become the best version of yourself. + Make Your Mark: Shape the future of our sales function while working alongside a passionate and supportive leadership team. This is more than just another sales role - it s your chance to own a portfolio, build deep client partnerships, and shape the future of a top-tier tech business. You bring the ambition, strategy, and hustle, we ll bring the platform, product, and backing to help you thrive. So, are you in? Hit Apply now and let s start the conversation that could change everything. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

We are looking for a driven and standalone Business Development Manager to look after Scotland and Northern Ireland. We hire, sell and maintain specialist plant equipment in various industrial markets and if you want uncapped earning potential, this could be for you! BASIC SALARY: £40,000 - £45,000 (DOE) BENEFITS: Generous Uncapped Commission Scheme paid on new and existing customers in your area (OTE of circa £70k-£90k) Company Car Pension 5% matched Private Health Insurance 25 Days Holiday & Bank holidays LOCATION: You'll be home based, covering the whole of Scotland, with travel to Ireland. Ideally, you ll live in or around Glasgow, Edinburgh or Dundee, so this could include Perth, Dunfermline, Kirkaldy, Stirling, Broxburn, Livingston, Bathgate, Whitburn, Linlithgow, Falkirk, Cumbernauld or anywhere in between. JOB DESCRIPTION: Business Development Manager, Area Sales Manager, Territory Sales Manager - plant equipment, industrial machinery As our Business Development Manager you will be self-sufficient and driven by earning. Working from home and covering Scotland and Ireland, you ll use your experience of contract hire sales and/or sales of high value capital equipment to grow your region. Initially, this will be a new business focused role however, you will be taking over an active territory with existing customers. This is a solution sell, so you MUST be able to demonstrate your ability to swiftly convert leads into high value sales and develop (up-sell and cross sell) existing accounts. To succeed in this role, you'll be self-generating leads or following up on interest from our highly focussed marketing campaigns to: Meet with 2/3 clients per day Complete site surveys to generate accurate quotations Advise clients on the best solution to meet their requirements Follow up on presented quotes and close sales PERSON SPECIFICATION: Business Development Manager, Area Sales Manager, Territory Sales Manager - plant equipment, industrial machinery You will ideally have a proven track record of success in the contract hire and/or sales of either plant, machinery, specialist capital equipment or high value, technical solutions. Although not essential it s likely that you'll have sold to one or more of the following market sectors/industries/product types: Mining / quarrying / timber Cement & Concrete Manufacturers Steel & Foundry Sites Bulk & Mineral Storage and Transportation hubs Power Generation Facilities / Energy from waste (EFW) Building Materials production, eg Brickworks Recycling facilities Regardless of your sales background, you ll need to be self-motivated, with excellent planning skills and a demonstrable track record of building long-term relationships. THE COMPANY: Since 1984, we have led the way in the design and manufacture of vacuum-based technology to help clients move wet or dry materials around their sites, or to deal with spillages, dust build up or material recycling. We re going from strength to strength and the quality of our equipment, along with high standards of customer service, mean that we have grown to become a global leader. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Business Development Manager, Area Sales Manager, Regional Sales Manager, Territory Sales Manager, Technical Sales Manager - Plant Hire, Plant Sales, Equipment Rental, Specialist Machinery, Conveyors, Cement & Concrete, Timber, Steel & Foundry, Bulk & Minerals, Energy & Power, Building Materials, Pulp & Paper, Quarrying, & Aggregates, Asphalt Manufacturing, Power Stations, Grain Processing, Shotblasting, Insulation Manufacturing. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MT18186, Wallace Hind Selection

Position: Engineering Project Manager Salary: £45,000 - £60,000 We do not offer Sponsorship or work visas. Company Overview Labman Automation is an award-winning company in North Yorkshire that designs and manufactures bespoke robotic automation systems for a wide range of laboratory, medical and industrial industries across the world. We're a company that prides itself on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology. Our philosophy of engineering excellence is achieved through self-discipline with supportive leadership, sustainable partnerships, and openness. Our company structure encourages involvement and accountability from everyone. This is driven forward with kindness, humour & enthusiasm. This is driven by our core values & behaviours which underpin everything we do: In it together - Being a team; a community of mutual support Excellence - Working & delivering at the very highest quality Humility - Respecting yourself and others Sustainability - Recognition that we have an impact on our planet, our company and our community Fun - Enjoyment in your work Job Opportunity Due to continued growth, Labman is looking to hire an experienced, enthusiastic, professional, hands-on Engineering Project Manager to deliver turnkey projects of up to £3m to our clients worldwide. They will successfully manage teams of like-minded engineers to ensure projects are delivered to an exceptional standard, on budget and on time. The projects are varied and at times challenging, but you will have the support and input from an experienced Labman team. They will also facilitate and mentor the internal development of Labman employees in alignment with sustainability and expected future growth demands. What the Job Involves This role is for an experienced Project manager, the projects you manage will vary in application and complexity. Depending on the scale of the jobs undertaken there will be times when you are managing multiple projects and teams. Your involvement will span the full project lifecycle from initial conception to successful delivery and continued support. Responsibilities will include but are not limited to the following: Working closely with customers to understand initial requirements and develop initial proposals and costings Maintain a strong focus on priorities, holding others to account and swiftly respond to changing requirements Act as a role model by bringing positivity and a proactive approach to engineering Actively promote knowledge and resource sharing with peers and others within the business Organising projects by identifying short-term and long-range issues; preparing and maintaining project plans, cost estimates, and required resources Work collaboratively with customers to manage, monitor and deliver against commitments Develop robust business cases, with fully costed options identifying clear policy/technical advantages and/or returns on investment to assist decision making The role is based in our North Yorkshire office but will require international travel from time to time Essential Capabilities Bachelors or Masters Degree (or equivalent) in engineering discipline (Mechanical, electrical or software) Minimum of 2 years' experience within project management Proven history of delivering projects successfully though the full life cycle on time, within budget and scope. Experience in developing detailed project plans and organising resource availability and allocation Experience working in a multi-disciplinary engineering & design environment A passion for understanding and solving complex engineering problems in a team environment Excellent communication skills Must be able to inspire and motivate a team and demonstrate strong influencing skills. Desirable skills / experience Solidworks or similar CAD package Working on projects to ISO13485 or ISO9001 standards Strong understanding on machine safety and compliance standards Experience delivering automation or robotics projects Experience managing projects under a GMP framework Active contribution to community or social activities Company Benefits: 33 days annual holiday (raising to 38 over 5 years) inc. public holidays. 5% employer pension paid on full salary Aviva Health care Travel opportunities in various roles Enhanced maternity Pay (long service applicable) Enhanced Paternity leave CPD support and annual subscription to appropriate body covered. Free inhouse gym, squash, bouldering wall, and countless clubs Benefits: Company pension Enhanced maternity leave Enhanced paternity leave On-site gym Private medical insurance Work Location: In person

Position: Engineering Project Manager Salary: £45,000 - £60,000 We do not offer Sponsorship or work visas. Company Overview Labman Automation is an award-winning company in North Yorkshire that designs and manufactures bespoke robotic automation systems for a wide range of laboratory, medical and industrial industries across the world. We're a company that prides itself on building strong relationships with our customers and meeting their technological challenges. Our purpose is to enable a world where science is not limited by technology. Our philosophy of engineering excellence is achieved through self-discipline with supportive leadership, sustainable partnerships, and openness. Our company structure encourages involvement and accountability from everyone. This is driven forward with kindness, humour & enthusiasm. This is driven by our core values & behaviours which underpin everything we do: In it together - Being a team; a community of mutual support Excellence - Working & delivering at the very highest quality Humility - Respecting yourself and others Sustainability - Recognition that we have an impact on our planet, our company and our community Fun - Enjoyment in your work Job Opportunity Due to continued growth, Labman is looking to hire an experienced, enthusiastic, professional, hands-on Engineering Project Manager to deliver turnkey projects of up to £3m to our clients worldwide. They will successfully manage teams of like-minded engineers to ensure projects are delivered to an exceptional standard, on budget and on time. The projects are varied and at times challenging, but you will have the support and input from an experienced Labman team. They will also facilitate and mentor the internal development of Labman employees in alignment with sustainability and expected future growth demands. What the Job Involves This role is for an experienced Project manager, the projects you manage will vary in application and complexity. Depending on the scale of the jobs undertaken there will be times when you are managing multiple projects and teams. Your involvement will span the full project lifecycle from initial conception to successful delivery and continued support. Responsibilities will include but are not limited to the following: Working closely with customers to understand initial requirements and develop initial proposals and costings Maintain a strong focus on priorities, holding others to account and swiftly respond to changing requirements Act as a role model by bringing positivity and a proactive approach to engineering Actively promote knowledge and resource sharing with peers and others within the business Organising projects by identifying short-term and long-range issues; preparing and maintaining project plans, cost estimates, and required resources Work collaboratively with customers to manage, monitor and deliver against commitments Develop robust business cases, with fully costed options identifying clear policy/technical advantages and/or returns on investment to assist decision making The role is based in our North Yorkshire office but will require international travel from time to time Essential Capabilities Bachelors or Masters Degree (or equivalent) in engineering discipline (Mechanical, electrical or software) Minimum of 2 years' experience within project management Proven history of delivering projects successfully though the full life cycle on time, within budget and scope. Experience in developing detailed project plans and organising resource availability and allocation Experience working in a multi-disciplinary engineering & design environment A passion for understanding and solving complex engineering problems in a team environment Excellent communication skills Must be able to inspire and motivate a team and demonstrate strong influencing skills. Desirable skills / experience Solidworks or similar CAD package Working on projects to ISO13485 or ISO9001 standards Strong understanding on machine safety and compliance standards Experience delivering automation or robotics projects Experience managing projects under a GMP framework Active contribution to community or social activities Company Benefits: 33 days annual holiday (raising to 38 over 5 years) inc. public holidays. 5% employer pension paid on full salary Aviva Health care Travel opportunities in various roles Enhanced maternity Pay (long service applicable) Enhanced Paternity leave CPD support and annual subscription to appropriate body covered. Free inhouse gym, squash, bouldering wall, and countless clubs Benefits: Company pension Enhanced maternity leave Enhanced paternity leave On-site gym Private medical insurance Work Location: In person

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset