16 jobs found

Head of Customer Experience and Service Innovation At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong. Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God s love. We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible. Context: Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus. CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus CAP stands with the local church in its mission to its community. Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role. These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. Purpose: This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale. Passion: This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope. Role: Accountabilities: Team and Capability Development Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture. Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements. Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent. Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset. Modular Service Architecture (Design to Grow) Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context. Movement-Led CX: Focus on Partner Effort. Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry. Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with. Evolving CAP s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite. Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points. Decentralised Content & Knowledge Strategy Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons. Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement. Impact-Led Design Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church. Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry). Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design. Closing the Feedback Loop: Translating voices across Client, Church and Supporter. Working with insights from across the movement into immediate improvements. Senior Leadership Team Contributions: Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP s values. Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters. Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space. Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency. Play an active role as a member of the team in: Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn. Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness. Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice. Measurable Outputs: Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort). Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services. Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement. Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team. Meantime to innovation: Reducing the time it takes from idea to implementation. Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team. Culture: Working at CAP is more than a job; it s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague s personal milestone. We expect our team to be 'all in' not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment. CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises: . click apply for full job details

Lower Marsh Market Manager Job Description and Person Specification Term: Permanent Salary: £40,000 - £45,000 Schedule: Full time, although part time options will be considered Hours: 8am - 4.30pm - some flexible working and evening/weekend shifts may be required Reports to: WeAreWaterloo BID's Chief Executive Lower Marsh Market Ltd is seeking a Market Manager to oversee the strategic and operational management of Lower Marsh Market, a community hub since the 1800s and now an iconic central London destination. Company Description Lower Marsh Market (LMM) is a vibrant and historic street market in London's Waterloo, SE1, operated by Lower Marsh Market Ltd with managerial oversight from WeAreWaterloo, the Business Improvement District (BID) for the neighbourhood. The Market operates Monday - Friday from 11am - 3pm, when a road closure is in place. There are approximately 15-30 traders on any given day on the market; an array of hot food traders selling a diverse range of cuisines, plus a handful of craft traders. There is an exciting opportunity to launch a new Saturday market at Lower Marsh. Lower Marsh Market Ltd has its own Board and budget and invests any operating profit back into the market and its surroundings. WeAreWaterloo BID is governed and funded by the local business community, which includes a wide range of hospitality, cultural, SME and charitable institutions. Powered by a team of passionate individuals, WeAreWaterloo works to improve Waterloo as a place to work, visit and live by rolling out diverse and creative programmes that enhance and protect the environment, celebrate and promote its unique character, and connect those within it. Lower Marsh is a key part of WeAreWaterloo's Placemaking Strategy. Job Description Strategic Development Work with the WeAreWaterloo CEO, team and LMM Board to develop the strategic direction of the Market to generate footfall, spend, reach new audiences and positively impact the street. Work in partnership with the WeAreWaterloo CEO to develop and deliver an annual business plan for the market. Prepare for and lead quarterly LMM Board Meetings, with support from the WeAreWaterloo CEO. Stay abreast of the broader market scene to ensure adherence to best practice and the generation of new ideas. Represent LMM through trade group memberships, i.e NABMA, and explore relevant partnerships. Build a network of relationships with key stakeholders in the area, including relevant officers at Lambeth Council and Lower Marsh businesses. Staff Management The Lower Marsh Market Manager is supported by a Market Operations team who look after the day to day running of the market. Currently the structure sees one Market Operations Supervisor in place, supported by two further operational staff on site. A part time Admin Assistant supports the Lower Marsh Market Manager in the office, both visiting the market often to oversee operations. The LMM Manager will be required to: Oversee line management of the Market Operations Team and Admin Assistant, which includes: General day to day management of contracted and casual/bank staff members Delivery of staff appraisals and training Keeping track of staff hours and annual leave for payroll purposes Creating staff schedules with the Market Supervisor Overseeing the implementation of a daily task schedule which covers activities related to set up, break down and down-time Operations Devise new ways to improve the customer experience at LMM. Work with WeAreWaterloo's Head of Public Realm on the physical environment, working together to improve the look and feel of the street. Prepare for a monthly finance meeting, which is run in conjunction with LMM's bookkeeper, to provide an accurate picture of the forthcoming month's trader bookings. Work with LMM's accountant and WeAreWaterloo's CEO to review management accounts and annual budgets. A robust in-house system (via ) is used to record, communicate and store all trader documents. The Market Manager is responsible for managing this system on a day-to-day basis, with support from the LMM Administrative Assistant. Training will be provided. It is the Market Supervisor's role to set up, break down and store market equipment daily. It is the Market Manager's responsibility to support the team to ensure efficient and safe systems are in place to achieve this, and to make sure that all equipment is well maintained by the team - to meet safety and aesthetic standards. The Lower Marsh Market Manager and Admin Assistant are office based. The Market Operations team operates from a designated storage area. The LMM Manager must support the Supervisor to ensure this space is kept clean, safe and well maintained at all times. Support the Operations team to solve any issues/upkeep associated with the street's infrastructure, including electricity boxes/access points. Work with Lambeth Council to adhere to conditions with the Licence Agreement, meeting with the Licensing team regularly. Work with the LMM team to deliver periodic trader inspections/spot checks to ensure traders remain in compliance with their Terms & Conditions and compliance paperwork. Update and review Trader Agreements to ensure they continue to be fit for purpose. Trader Management Develop a recruitment plan to attract new traders, and oversee all tastings for prospective new traders. Work with the LMM Admin Assistant to track trader attendance, trader payments, requests, pitch plans, and compliance documents via . Liaise with traders to create daily market layouts and ensure proper and timely payments are made. Respond to trader enquiries, with support from the Admin Assistant. Ensure that all submitted compliance documentation meets required standards. Work with the Admin Assistant to streamline the trader recruitment process. Liaise directly with Lambeth Council to address any issues with applications and paperwork from prospective traders. Events and promotion Concept and deliver events to support footfall to Lower Marsh Market, working with the WeAreWaterloo team and often in collaboration with businesses on the street. Work with WeAreWaterloo's marketing team to support and coordinate all events on the street. Work with the WeAreWaterloo marketing team who manage social media channels and content ideas. Oversee the LMM website which is managed by the LMM Administrative Assistant. Person Specification Essential : Experience of managing markets or operating in a similar environment Experience of budget management Experience managing and supporting staff to operate to their full potential Strategic and creative thinker with the ability to forward plan and drive improvements Excellent communicator who can engage a variety of stakeholders Strong problem-solving skills with the ability to remain calm under pressure Desirable: Knowledge of working with a local authority Understanding of London's markets Experience facilitating outdoor events Experience working with CRMs or other project management systems Able to work occasional evenings and weekends, with time off in lieu Further job details and how to apply: Tenure: Permanent, full time - part time options will be considered. Benefits: Includes 30 days' paid holiday during the calendar year, plus statutory holiday on all UK public holidays. Place of work: This is an area-based role and you will need to be active and present in Lower Marsh, with some evening and out-of-hours work required occasionally We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We are happy to discuss flexible working arrangements, job shares or other well-considered proposals for the role. Application is by CV and covering letter, explaining why you would like the role and feel you would be a good fit for the position. Please send your application to Kate Poulter via the button below The deadline for applications is 5pm on 3rd June 2026. Interviews are planned to take place on 9th June 2026.

Job title: Engagement Manager Location: Highland-wide at any Council or NHS location, with the option of blending home working Hours: 35 hours Duration: Fixed term contract: 6 months with the option to extend Salary: £41,423.20-£44,899.40 Immediate Start preferred Post Title: Community Engagement Coordinator Location: Hybrid - Home and Fixed Office Base Hours: 35 hours per week Duration: Fixed Term for 6 Months months with option for extension Salary: £41,423.20 - £44,899.40 per annum Job Purpose : The Highland Council / NHS Highland Models of Integration Review The Highland Council and NHS Highland are jointly reviewing the model under which health and social care services for adults and children are planned and delivered across the region. Highland currently operates a Lead Agency model, the only partnership of its kind in Scotland. They are now examining whether to enhance that model or transition to an Integration Joint Board (Body Corporate), bringing Highland in line with the rest of Scotland's health and social care partnerships. Both options are being taken forward for full engagement and consultation. No decision has been made. The purpose of this process is to hear from the people it affects, staff, communities and partners, before any recommendation is reached. A governance decision is expected in Autumn 2026. Responsibilities This is a role for someone who is genuinely at home in a room full of people whether that room is a community hall in Tongue, a staff forum in Inverness, or a partnership meeting involving elected members, trade union representatives and third sector colleagues. You will be the person who makes engagement happen and then makes sense of what it tells us. You will have a real understanding of what it takes to engage meaningfully with the workforce across two large, complex organisations. Staff across Highland Council and NHS Highland come from very different professional backgrounds, from community nurses in remote practices to social work teams in children's services to administrative staff in busy hubs and you will know how to reach people where they are, in ways that feel relevant to them. You will be confident working with Staff Side colleagues and trade union representatives, and comfortable navigating the sensitivities that come with a review of this kind. Alongside staff engagement, you will coordinate a community engagement programme that genuinely reflects the breadth of Highland. That means thinking carefully about how to reach people in dispersed rural communities as well as towns, how to make engagement accessible to people who are less likely to come forward, and how to ensure that what communities tell us is treated with the seriousness it deserves. Our Engagement Hub provides an important ongoing channel for people to share their views digitally, and you will work with that platform as part of a broader engagement mix that includes in-person events and targeted approaches for under-represented groups. Critically, this role is not just about gathering views it is about what happens next. You will have a sharp analytical mind and the ability to draw clear, well-evidenced recommendations from what you hear, translating the complexity of hundreds of individual conversations and responses into coherent insights that can genuinely inform a major governance decision. You will produce reports for senior officers and governance groups, and you will be confident defending your analysis and recommendations in a senior setting. If you thrive in complex, multi-stakeholder environments, care deeply about the quality of public engagement, and want to do work that has a genuine and lasting impact on communities across Highland, we would very much like to hear from you. How to apply Please contact to discuss the role in more detail. We will have a conversation outlining the requirements for the role and understanding your skills suitable to the role. I can share the full role outlines, including key responsibilities and person specification Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail. Our dedicated staff of 35 and hundreds of volunteers work hard to achieve this aim and we now have a vacancy for a Local Groups Development Officer. Is this position right for you? We re looking for a Local Groups Development Officer to support the growth of our community programmes that look to foster humanist community at the local level. You'll help develop aspects of this service delivery within Humanists UK. This is an exciting opportunity to get involved in a significant program, expanding the reach of the organisation within local communities. If you are a skilled communicator, great at organising details, and building collaborative and productive relationships, then this role might be right for you. What you'll be doing You'll be part of the Community Services directorate. You'll work with our Head of Groups and Communities, Karen, as well as working closely with other members of the Community Services and People teams. Our network of Local Groups is central to our work to ensure that people can connect with others, support each other, and contribute to our wider work for a kinder and fairer society. In your role as the Local Groups Development Officer, you'll support the set-up and development of Humanists UK Local Groups. This includes the recruitment and support of volunteer teams, equipping them with the confidence, skills, knowledge, and resources to sustain their group. You'll also advocate for group needs and concerns, and ensure our volunteers feel valued and recognised, and that the impact of their work is acknowledged across the organisation and community. Key Tasks & Activities Supporting the recruitment, induction, and ongoing support of Local Group volunteer committees Working with the Head of Groups and Communities to identify opportunities and locations for new Local Groups Contributing to the ongoing development and support of established Local Groups Acting as a point of contact for Local Group volunteers Supporting Local Groups with internal processes, including setting up events, mailings, social media accounts, and other communications using our CRM system Contributing to the creation, development, and review of Local Group volunteer resources Recording, monitoring, and reporting on engagement across the network of Local Groups Some evening work and travel is required for the role. As a successful candidate You will have strong organisational skills and attention to detail, and be able to manage a varied workload, balancing volunteer queries and support while ensuring internal processes are followed and systems are used in the most effective way possible. You will also be a proactive and supportive team player and a self-starter. We are a small team who manage our own work, but value coming together to share ideas, support one another, and support our volunteers. Salary will be in a range up to £18,000 pa. (£30,000 full time equivalent) If this sounds like you Download the full Local Groups Development Officer role description and person specification (PDF) or (DOCX) , click 'Apply now', attach your CV, answer a couple of questions, and then tell us how you match the person specification of the role. Applications should be submitted by 23:59 Sunday, 7 June 2026. Shortlisting and interviews Candidates shortlisted for an interview will be notified by week ending 12 June 2026. Interviews for shortlisted candidates will be held on 17 June 2026 at our offices at 3 Waterhouse Square, London EC1N 2SW . If you have any questions about the post, please feel free to contact the Head of Groups and Communities, Karen Hamilton, she will be very happy to talk more about the role with you.

Your new company My client is a local not-for-profit organisation providing supportive living and care for older people. Its focus is on creating a safe, community-minded environment that promotes comfort and independence. After some local expansion, we are looking to support them in growing their awareness in the local community by recruiting a Community Liaison to raise their profile through PR, Events and Social Media as well as physically getting out-and-about within the local community. Your new role As Community Liaison, you will hold a varied role helping to raise brand awareness in the local area. You will be responsible for all external events in the local communities of the Farnham and Reading areas, proactively reaching out to relevant organisations to arrange the charity's attendance at local events and community activities, to promote visibility of the charity's work. You will help to coordinate event marketing, and contribute to campaigns to build awareness of the charity and its services, including posting on Social Media, creating compelling press releases, news stories, and other marketing activities. You will take an active role in reaching out within local communities to establish ways to grow local visibility and get involved in community events and activities - including public speaking.As part of a small team, you will work closely with the Marketing Manager and Community Liaison for Surrey and your responsibilities will be varied across community relations; seeking and creating PR opportunities, including news stories, supporting the marketing and recruitment into their volunteer programme, fundraising, and event coordination. This will require travel across Farnham and Reading, and occasional weekend work (time off during the week in lieu). What you'll need to succeed You could have a background in Events or PR, Fundraising, or perhaps even Business Development. We are seeking someone with the confidence and willingness to pick up the phone and engage with relevant people within local communities, as well as organising and attending events, speaking to members of the public and proactively building awareness of the charity's good work and services. You will have strong copywriting skills, and whilst you don't need previous PR experience, you will need to be willing to write news stories and make approaches to local media to gain coverage for the charity in the local press. An ideal background would be a mix of events, Social Media and communications, but with core requirements in event organisation, written skills, and people-facing/customer service, the charity is open to different backgrounds if you possess the core attributes required to be effective in the role. You must be a driver with access to your own transport as the role will require travel between care homes and local community events. What you'll get in return You will receive a full-time annual salary of up to £35,000 plus benefits including pension scheme, life assurance, Blue Light Card, and 28 days' holiday, rising to 33 in your second year. You will be based out of locations in either Farnham or Reading (depending on what is most convenient for you), but you must have your own transport and be able to commute to all locations regularly. Occasional weekend work will be required, and the role requires an on-site and community-based presence. Therefore, there are not a lot of opportunities for home working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are looking for an highly experienced fundraiser with a proven track record of outstanding success. We are looking especially for experience in relation to Trusts and Foundations but a broader track record of success with individual funders, corporate funders, and government funding is highly advantageous and desirable. Working closely with our Chief Executive over the next financial year you will achieve support for SHiFT of at least £2m. SHiFT is a lean organisation (this role holder won't have a team to delegate to) but as the fundraising programme grows we will review appropriate levels of support, and we move at pace and with focus. We need someone who can thrive in this context, who will relish the autonomy, opportunity and challenge, and who will embody the Breaking Cycles ingredients on which our organisation, practice and culture are built - tenacity, ambition, flexibility. Our new Head of Fundraising will be a compelling storyteller in writing and in person, a skilful lateral thinker, and have exceptional attention to detail. KEY RESPONSIBILITIES Fundraising Strategy: Contribute to the development of SHiFT's overarching fundraising strategy, including exploring new high impact ideas for fundraising e.g. campaigns, community fundraising, place based. Lead on defining SHiFT's strategic priorities in trusts and foundation funding and corporate partnership opportunities. Horizon scan to ensure SHiFT is agile and maximising opportunities in light of our organisational needs and priorities. This includes local, regional, and national funding opportunities. Relationship Building & Representation: Act as an ambassador for the charity with partners, donors and supporters. Attend relevant events and meetings to develop our networks and storytelling about SHiFT's work in ways that support our fundraising. Identify opportunities for collaboration with organisations aligned with the charity's mission, including opportunities that are of benefit to the voice, participation and belonging of the children and families SHiFT works with. Build a network of supporters who can advocate for the charity's work. Identify the appropriate balance of relationship management; whether led by the Head of Fundraising or in choreographing the involvement of other SHiFT colleagues, including the Chief Executive. Develop and manage an engaging and motivating donor stewardship programme. Trusts & Foundations: Identify and research funding opportunities from trusts, foundations and grant makers. Write compelling funding applications and proposals. Build strong partner relationships with grant funders, creating meaningful opportunities for ongoing engagement with our work as appropriate. Ensure effective reporting on impact, working closely with SHiFT's learning and practice teams to support accuracy and effectiveness. Build a sustainable pipeline of grant opportunities aligned with SHiFT's strategy. Corporate Partnerships: Identify and develop partnerships with corporate organisations aligned with the charity's mission, with a clear analysis of the cost/benefit potential of each relationship. Secure financial and in-kind support from businesses across sectors such as food, retail, logistics, education, community impact and opportunities for the children and families SHiFT works with. Develop partnership proposals and sponsorship opportunities. Manage relationships with corporate partners and ensure strong stewardship and impact reporting. Impact and Reporting: Work closely with SHiFT's learning and practice teams to proactively gather data, case studies and outcomes information. Translate impact data into compelling narratives aligned with funder priorities. Support donor communications and stewardship to maintain long-term relationships. Work with SHiFT's communications team to support external story telling in ways that optimise SHiFT's positioning for funder support and interest, including through social media and events. Support the development of monitoring and evaluation frameworks to strengthen future bids. Systems and Compliance: Maintain accurate records of donors, partners and fundraising activity using our CRM and SharePoint. Support the development of our CRM to optimise its effectiveness for fundraising and stewardship. Work with SHiFT's Finance Manager and Chief Operating Officer to ensure compliance with funder requirements and restricted income application/accounting. Undertake due diligence across fundraised income. Maintain and develop our fundraising policies to ensure that SHiFT implements best practice approaches in all of our fundraising activities. Track fundraising performance and produce reports for leadership and Trustees, reporting directly into SHiFT's Finance Committee. SKILLS AND EXPERIENCE We know excellent candidates may not meet every requirement listed below. If this role excites you and you believe you could succeed in it, we encourage you to apply. Essential: Significant experience in fundraising, corporate partnerships or business development Experience in creating fundraising strategies. Strong relationship-building, networking and storytelling skills. Evidenced track record in securing funding from trusts and foundations, individuals, corporates, or grant makers. Excellent written communication skills for proposals, funding applications, impact reports, including the ability to understand and communicate insight from qualitative and quantitative data in support of fundraising activity. Ability to work independently and manage multiple priorities. Strong organisational skills and attention to detail. Valuable Experience (not essential): Experience in the charity sector. Experience in working with senior leaders such as high net worth individuals, foundation trustees, corporate board members. Experience in funded collaboration with public services. Experience in justice/children and family/place-based related fundraising. Experience and networks in Greater Manchester and the North East. COMMITMENT TO EQUITY, DIVERSITY AND INCLUSION SHiFT is committed to building an anti-racist, anti-oppressive and inclusive organisation. We recognise the over-representation of Black, Brown and Mixed Heritage children in the youth justice system, and the wider structural inequalities affecting many children and families we work alongside. We believe our team should reflect the diversity of the communities we serve. We particularly welcome applications from people from racially minoritised communities, disabled people, LGBTQ+ people, people with lived experience of the systems we work in, and people from lower socio-economic backgrounds. We know talent is widely distributed, while opportunity is not. If you need adjustments at any stage of the recruitment process, please let us know. We are committed to making recruitment accessible and fair. Safeguarding checks This role is subject to an enhanced DBS check. Having a criminal record will not automatically exclude you from employment. Decisions will be made fairly, proportionately and in line with safeguarding responsibilities. Applicants must have the right to work in the UK. BENEFITS: Flexible and hybrid working. Pension contribution. Professional development opportunities. Supportive and values-led culture. Opportunity to shape a growing organisation with national influence. How to apply Please send: Your CV. A cover letter (maximum two pages) explaining your interest in the role and the experience you would bring. Send applications by an email via the button below. Closing date: 23.59, 31 May 2026. We use structured and inclusive recruitment processes and can share interview questions in advance on request. Interviews are likely to be held on Thursday 18 June 2026, in person, at our offices in Coram (WC1N 1AZ). Candidates are asked to please note this date and hold it in mind where possible in their scheduling. A note to candidates Research shows that women, people with disabilities and candidates from racially minoritised backgrounds are less likely to apply unless they meet every criterion. If you're interested in this role but unsure whether you meet all the requirements, we'd still love to hear from you.

Community Champion (Community Engagement Co-ordinator) Langport, Somerset (with outreach across Somerset) Part-time 20 hours per week Fixed-term (12 months) Full-time potential for the right candidate (37.5 Hours) 15.00 per hour About the Opportunity We are delighted to be partnering with a forward-thinking, community-focused charity to recruit a Community Champion for their vibrant Community Hub in Langport. With newly secured Big Lottery funding and ambitious growth plans, this is a fantastic opportunity to join an organisation at an exciting stage of development. The successful candidate will play a pivotal role in strengthening community engagement, developing impactful programmes, and securing funding to support long-term sustainability. The Role As Community Champion, you will be the visible and approachable face of the Community Hub, building strong local relationships, leading community initiatives, and driving engagement across Somerset. This is a varied, hands-on role combining community outreach, programme coordination, fundraising, and communications. Key Responsibilities Community Engagement & Partnership Building Act as a key advocate for the local community Develop strong relationships with residents, organisations, and stakeholders Facilitate community meetings, forums, and drop-in sessions Ensure underrepresented voices are heard and supported Programme Development & Delivery Coordinate a diverse programme of events and activities Identify emerging needs and develop new initiatives Work collaboratively with partners to deliver workshops and services Ensure activities are inclusive, accessible, and impactful Fundraising & Income Generation Research and identify funding opportunities Write high-quality funding applications and reports Manage a pipeline of funding bids and deadlines Support the development of compelling impact stories Leadership & Coordination Lead and facilitate a Community Committee Work closely with internal teams to ensure aligned delivery Monitor, evaluate, and report on outcomes and impact Occasional work in the kitchen Communications & Outreach Manage social media, newsletters, and promotional content Increase awareness and engagement with the Hub Strengthen links with wider community networks across Somerset Candidate Profile Essential Skills & Experience: Experience in fundraising, marketing, or communications roles Proven track record of securing funding or income Excellent written communication skills Strong organisational and time management abilities Experience delivering or coordinating community-based initiatives Confident using social media and digital tools Strong interpersonal and stakeholder engagement skills Ability to work independently and manage competing priorities Desirable: Experience within the charity or non-profit sector Knowledge of CRM systems or supporter databases Understanding of social issues such as mental health, homelessness, or rural disadvantage Experience with tools such as Canva, Mailchimp, or Adobe Express What's on Offer Opportunity to make a meaningful impact within a growing organisation Flexible, part-time hours (20 hours per week) Full-time position for the right candidate Supportive and collaborative working environment Involvement in innovative and community-led projects Ongoing training and development opportunities Additional Information Start Date: as soon as possible Reporting to: Chief Operations Officer DBS: Not required The Best Connection is acting as an Employment Business in relation to this vacancy.

Student Recruitment Officer Type: Permanent; 37.5 hours per week Salary: £28,500 £30,000 (Plus Bonus dependent on targets and business performance) Location: Our Client s Campuses with travel required Closing Date: 17th May 2026 Why Our Client Our client is deliberately different. Born from the winning mentality of the Class of '92 and the academic excellence of Lancaster University, they are on a mission to transform lives through education. The kind of education that breaks down barriers, opens doors, and gives people the real-world tools to unlock their greatness. Now they are looking for someone who brings that same energy to their work. Someone who doesn't just fill a pipeline, they build relationships, sparks ambitions, and closes the deal on futures. The Role As our client s Student Recruitment Officer, you'll be their face in schools, colleges, and communities across the region and beyond. You'll be the reason someone takes a chance on higher education. You'll open conversations, build lasting partnerships, and guide prospective students all the way from first contact to enrolment day. This is a target-driven, conversion-focused role with full ownership of your recruitment pipeline. You ll be responsible for turning interest into enrolments, managing prospects through every stage of the funnel, and delivering against clear conversion and enrolment targets. You'll own your targets, work autonomously, and use data to sharpen your approach. You'll also get to be creative, designing fresh outreach activities, exploring digital engagement. What You'll Be Doing: Build and nurture a strong network of schools, colleges, and community partners, becoming their go-to contact for all things. Deliver compelling presentations, workshops, and events that bring our client s story to life for diverse audiences. Own and actively manage your pipeline from first enquiry to enrolment, taking accountability for conversion at every stage and consistently hitting recruitment targets. Champion widening participation reaching underrepresented communities and demonstrating what makes our client genuinely inclusive. Use data to track performance, optimise conversion, and identify where to intervene to hit targets. Innovate whether it's a new digital approach, a community initiative, or an on-campus event, bring your ideas and make them happen. Be a proud, visible ambassador for their mission and values every single day. What They re Looking For The Essentials: Experience in a sales, customer-facing, outreach, recruitment, or engagement-focused role. A proven track record of building and maintaining strong external relationships. Confident in presenting and facilitating to a range of audiences. Experience working to targets or KPIs and delivering against them. Strong organisational skills and the ability to juggle multiple priorities independently. Desirables: Experience within higher education, further education, or student recruitment. Familiarity with CRM or applicant tracking systems. Skills in digital engagement, social media, virtual events, and online outreach. A flair for data analysis and using insight to drive better outcomes. Who You Are You're passionate about making education accessible. You're brave enough to try new things and bold enough to back yourself. You're inclusive in everything you do, and you thrive when you're out in the world making things happen. You're driven by results and working to targets. You're a team player and a self-starter in equal measure. In short, you live our client s values They Care. They re Brave & Bold. They re Inclusive. Why Our Client? They are a disruptive, ambitious institution with big plans, a tight-knit team, and a relentless focus on social mobility. You'll work somewhere that values your ideas, invests in your growth, and measures success by the lives they change. Equality, Diversity and Inclusion Our client is committed to building a diverse and inclusive community. They actively encourage applications from individuals from underrepresented backgrounds and those with non-traditional career paths. Applicants must have the right to work in the UK. They cannot sponsor visas for this role. Click apply and complete your application.

Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) 29,000 - 31,000 Monday-Friday 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities Liaise with residents, Scheme Managers and the client to keep everyone informed Support the delivery of social value / community engagement events Collate customer satisfaction surveys and feedback Monitor, log and help resolve resident complaints in a professional manner Work closely with the Site/Project Manager to maintain a strong communication bridge Support conflict resolution and de-escalate concerns on site where needed What We're Looking For Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) Strong customer service and communication skills Confident handling sensitive conversations and complaints Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West

We are looking for a confident and driven marketer who is eager to join a hard-working and ambitious Individual Giving team. As the fastest growing medical research charity in the UK, we're proud that the Individual Giving team is continuing to produce highly successful campaigns, driving income and acquiring the most engaged new supporters. Working with different teams across the charity, you'll be planning, managing and delivering direct marketing campaigns across a range of media including digital and print. You'll also work with external agencies on our campaigns. Activities in the acquisition portfolio are diverse; from developing the donor's online user journey to delivering motivational training to fundraisers across the country, your campaigns will drive income and attract new, engaged supporters to the charity. As well as running the day-to-day campaign activity, the post holder will be responsible for compiling regular reports, across a range of financial and non-financial KPls. Alongside this, they will ensure compliance and adherence to the most recent regulations and codes of practice is top of the agenda. The successful candidate will have a desire to learn and develop, as well as the confidence to whole-heartedly launch themselves into an energetic team with ambitious goals. You'll be part of a team that works across a multitude of channels; speaking to range of audiences with one theme in common - compelling people to support our work and bring about life-changing dementia treatments. Key Responsibilities: Campaign Management Plan, manage and deliver successful campaigns across a range of channels including digital and print. Successful management of agencies and suppliers; ensuring relationships are effective and productive. Ensure compliance and adherence to regulation and codes of practice is considered in all campaign activities. Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible. Donation page monitoring, reporting and development, to include looking at ways in which to improve the donor's online user journey. Continuous improvement through test and learn principles across all activities. Integration of campaigns across the charity to drive maximum value. Development of compelling communications and materials to support all activities Planning and Budgeting KPI tracking, trend analysis and interrogation of results at all levels. Live programme optimisation to ensure targets are met. Input to annual planning and development of individual giving campaigns. Assist Supporter Acquisition Manager with compilation of detailed income and expenditure campaign budgets. Work with Supporter Acquisition Manager in developing the Acquisition programme and strategy. Input to monthly forecasting and regular reporting across a range of financial and non-financial KPl's. Finance and Reporting Ensure daily campaign tracking and reporting. Routine end of campaign reviews and analysis. Ongoing reporting on long-term success measures such as attrition and ROI. Invoice reconciliation and processing for timely payment. Non-financial KPI trend reporting - such as opt-in rates and quality scoring. Knowledge, skills and experience needed: Reporting and ability to understand complex data sets. Understanding of compliance and best practice in fundraising and direct marketing. Campaign management. Briefing and working with external suppliers. Direct marketing across a range of media and routes to market. Copy writing and proof reading. Digital campaign/ web page management. Budget management. Good organisational skills and the ability to prioritise workload. Focus on results and continuous improvement. Excellent attention to detail. Excellent written and verbal communication skills and the confidence to communicate with people of all levels. Agency management skills. Use of CRM or database systems. Strong team player and self-motivator. Flexibility to work some unsocial hours and willingness to travel independently. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £30,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 25th May 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

Closing Date : 29th May 2026 Interview Date : First stage 10th June 2026 - over Teams, Second stage 18th June 2026- On Site Location : The role requires regular on-site presence to support shop teams. We offer flexibility in working locations where operationally appropriate, including some opportunity for home working. Flexible and compressed working patterns are supported, and we welcome conversations about individual requirements Hours: 37.5 hours per week Salary: Corporate Band F - £30,184 - £35,591 per annum DBS Requirement: Basic Check Are you a creative communicator who wants their work to make a real difference? Birmingham Hospice is looking for a talented and driven Retail Communications Officer to join our Income Generation and Marketing Team. This is a brand-new role - an exciting opportunity to shape something from the ground up and make it your own. Our hospice s retail estate is growing fast. With 26 shops and more on the way, retail is a vital source of income that helps us care for hundreds of patients and families across Birmingham each year. But to make the most of that opportunity, we need brilliant communications and marketing support behind it. As our Retail Communications Officer, you ll be responsible for delivering marketing for our shops, for retail-led events, our house clearance service, furniture collections and new store openings - driving footfall, awareness and income through creative campaigns, standout social media content and strong community relationships. You ll be a trusted partner to our Retail Team, helping to build a consistent, professional presence for every shop in its community and playing a key role in the growth of our retail offering. You ll work closely with our Retail and Communications teams, building real partnerships, supporting volunteer and staff recruitment, and helping ensure every one of our shops has a consistent, professional presence in its community. What you ll be doing • Creating and managing campaigns that drive retail income, donations and footfall. • Building and maintaining a strong retail presence on digital channels. • Marketing house clearances, furniture collections and new shop launches. • Supporting volunteer and staff recruitment through compelling storytelling and employer brand content. • Monitoring campaign performance and reporting on key metrics, using insight to refine and improve activity. • Equipping the Retail Team with tools, templates and training to ensure a consistent brand presence across all shops. What we re looking for: • A background in marketing, communications or PR. • Confidence across digital channels including social media, email and content management. • Strong creative skills - you can write, design and produce quality content. • Excellent project management and the ability to manage multiple priorities. • A collaborative, relationship-driven approach. • Ideally, experience in retail, charity or income generation marketing (though not essential). Why work at Birmingham Hospice? At Birmingham Hospice, our people are united by compassion, kindness and a shared commitment to making a difference. By joining us, you ll be part of an organisation that: Puts patients, families and people first Values respect, honesty and collaboration Encourages learning, reflection and improvement Supports flexible and inclusive ways of working Offers the chance to do work that is genuinely meaningful

Do you have a flair for marketing and experience in the food industry ? Do you enjoy the more traditional forms of "offline" marketing such as print brochures, retail store POS, events, trade press, etc. This Marketing Office role is working with a leading food manufacturing business and based in Wisbech, Cambridgeshire . This is a hybrid role , working 3 days in the office and 2 days at home, where you ll play a key role in driving marketing activities across the UK and Ireland. This isn t just about making things look good it s about owning projects that shape the brand, bring products to life, and get people excited about what s on the shelves. Salary circa £45,000 plus benefits including life assurance cover 4 x salary, pension 6% matched, company sick pay and 25 days holiday (plus bank holidays). What you ll be doing: Supporting NPD, product, and brand management across fresh fruit, prepared fruit, and long shelf-life categories. Creating and delivering in-store visibility strategies. Coordinating packaging, supply chain, and factory teams on key brand projects. Organising and supervising consumer activities such as promotions, sponsorships, and brand ambassador events. Working with creative and media partners to roll out advertising and social media campaigns. Leading marketing innovation projects, including e-commerce initiatives. Reporting on market insights and consumer data (including retail panel and category management analysis). Supporting sales with customer presentations and trade materials. Managing the local marketing budget and being an active member of the wider regional and global marketing community. What we re looking for: Ideally educated to degree level in Marketing or Business Management with a marketing/sales focus. At least 3 years experience in sales, trade marketing, or marketing within the food industry (FMCG experience highly valued). Hands-on experience with UK retail, including delivering NPD and marketing campaigns with proven success. Knowledge of advertising campaign development with a 360 approach. Someone who can stay cool under pressure, juggle deadlines, and still keep a smile on their face. A confident, energetic, and creative team player who communicates effectively. This is a chance to step into a role where you ll make a direct, nationwide impact, and the opportunity to see your ideas come to life in-store. Interested? Then apply today!

Looking to develop your fundraising career and learn all aspects of the fundraising mix? We are promoting our current Fundraising Officer, so need a new one! The ME Association is dedicated to supporting people affected by ME/ CFS (Myalgic encephalomyelitis/chronic fatigue syndrome). We fund biomedical research, campaign for change and provide a wide range of support services to help those with ME/CFS. As Fundraising Officer, you ll play a vital role in securing funding to help people with ME/ CFS. You can make a positive difference to thousands of people s lives. We are looking for someone who has experience of fundraising ideally in community or challenge event fundraising has excellent written and verbal skills with experience of building strong relationships Is an open and friendly person who takes pride in being a positive change in the world has excellent project management and time management skills has experience of delivering against targets has a sound understanding of the principles of fundraising including ethical fundraising and GDPR compliance has used Raisers Edge or equivalent fundraising database has a high level of competence using Microsoft Office software and is able to quickly adapt to new technologies You will be responsible for: Providing a high standard of stewardship for supporters, nurturing existing supporters, thanking donors, and supporting charity events, such as our supporter reception. Developing our charity fundraising appeals Developing and promoting the challenge events portfolio. Keeping the fundraising pages updated, helping to design and produce fundraising materials (flyers and fundraising packs). You will be working closely with the Fundraising and Development Manager and will be required to support the wider Communications team where needed with additional fundraising activities. This position is home-based with occasional travel for fundraising events. Initially a 12 month contract, but with the possibility of becoming a permanent position for the right candidate. A driving license isn t essential. Occasional evening and weekend work may be required for events. The successful candidate will be IT literate, an excellent communicator, highly organised with a strong attention to detail. A background in fundraising is required, although this could be from intern or voluntary work. An understanding of ME/CFS is desirable. A bit more about the role Stewardship Monitoring the fundraising inbox, acting as a first point of contact for a wide range of supporters and enquirers. Developing individual giving income through enhanced communications, great stewardship and supporting on fundraising appeals. Nurturing our regular givers and looking for ways to grow our regular-giving donor base. Completing thanking processes efficiently for donations. Developing and managing tools and resources to support fundraising events such as sending out t-shirts, posters, flyers, donation boxes and fundraising packs when requested. Liaising with the communications team to create promotional materials to advertise events through the website and social media channels to increase engagement. Administration Keeping accurate records of all prospect and supporter interactions on our CRM system, Raisers Edge NXT. Optimising fundraising and donation opportunities at key charity events, researching and recording information. Supporting the Fundraising and Development Manager as and when needed. Working with colleagues across, communications and services teams to ensure a smooth flow of information to support fundraising promotion and engagement. What happens next If you are interested in applying, send your CV and a covering letter via Charity Job Covering letters should be a maximum of one A4 side and give examples of: experience of fundraising building strong relationships project management skills delivering against targets using CRM databases Interviews with successful applicants will be held online. This post and final appointment are subject to satisfactory references and an enhanced DBS check. Good luck! Jim Morrison Fundraising and Development Manager The ME Association

Fundraiser Community, Corporate and Events We are looking for a Fundraiser Community, Corporate and Events to join our inspiring and dedicated team in this part-time role based in south Cheshire. This is a fantastic opportunity to be part of an ambitious and compassionate organisation that supports children and young people with Special Educational Needs and Disabilities (SEND) through inclusive sport, recreation, and residential experiences. Position: Fundraiser Community, Corporate and Events Location: Cheshire, CW5 8ES Salary: £26,734 FTE Hours: Part-time (20 hours per week, up to 30 hours considered) Contract: Permanent Closing Date: Monday 6th October 2025 at 11.59pm The Role We are seeking an enthusiastic and experienced fundraiser to secure and develop the vital income streams of community, corporate and event fundraising. You will work closely with the CEO and other team members to develop our fundraising strategy, build strong supporter engagement, and deliver creative fundraising initiatives that make a real difference to the lives of those we serve. You will: Develop and implement innovative fundraising strategies and campaigns to meet agreed income targets Build and manage relationships with individual donors, corporate partners, and community groups Plan and manage fundraising appeals and community engagement Organise and deliver fundraising events including logistics, volunteer management, and post-event evaluation Report monthly on fundraising performance, analysing successes and areas for development Contribute to newsletters, social media, and promotional content Maintain accurate donor records and ensure compliance with GDPR and fundraising regulations About You You ll be someone with a passion for making a difference, and the ability to build lasting relationships with supporters. You are a self-starter, able to manage multiple priorities and engage a variety of stakeholders across the community. You will have: Experience in fundraising, marketing or sales Excellent communication and networking skills Ability to work independently and flexibly, including some evenings/weekends Knowledge of fundraising regulations and GDPR Strong organisational and reporting skills Confidence in using fundraising databases and digital platforms Benefits Include: Competitive salary 6 weeks annual leave plus long service rewards Free on-site parking Paid travel expenses Opportunity to truly make an impact within a valued community organisation About the Organisation This Wingate Centre is based in south Cheshire that has supported children and young adults with SEND since 1988. The Centre offers accessible accommodation, inclusive sports and recreation facilities, and group residential experiences that foster confidence, independence, and wellbeing. Over 650 school children and their carers, and dozens of adults, benefit annually from the Centre s services. We are committed to being an equal opportunities employer and welcome applicants from all sections of the community. Other roles you may have experience of could include: Fundraiser, Community Fundraiser, Events Fundraiser, Corporate Fundraiser, Fundraising Officer, Partnerships Fundraiser, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We have an exciting opportunity for a Community Engagement & Training Officer to join the Engagement team covering Hampshire and the Isle of Wight. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based out of our Chandlers Ford office on a hybrid basis with the expectation of 60% of your working week from the office. The role will include regular travel across the Hampshire & Isle of Wight region. You will be required to work flexibly to attend events in evenings and weekends, time off in lieu will be given. As a Community Engagement & Training Officer, you will play a vital role in strengthening Victim Support's presence and impact within the community. Your responsibilities will include: Developing Engaging Content: Creating compelling and inclusive social media content tailored to diverse audiences to raise awareness of Victim Support's services and initiatives. You will also be required to create posters, leaflets and other promotional material to help inform communities about the service. Event Coordination and Representation: Organising and representing Victim Support at community events such as Pride, 999 Days, and local fairs. You will engage directly with victims and witnesses of crime, offering immediate emotional and practical support. Delivering Presentations : Designing and delivering impactful presentations to criminal justice partners, including police and probation services, to promote collaboration and raise awareness of Victim Support's work. Community Relationship Building: Establishing and nurturing strong relationships with community leaders, local organisations, and stakeholders to enhance outreach and support networks. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. Due to vetting requirements the successful candidate must have lived within the UK for three years. Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

NOTE: Please include notice period and salary expectations in application letter. Job Title Communications Manager Location Home based (Home working with regular meetings in London) Salary £35,000+ Hours Full Time, permanent Reports to Chief Policy Officer About Parentkind As one of the largest federated charities in the UK, with arguably greater reach into the lives of families and educational settings than any other non-Government organisation, Parentkind is on a bold and urgent mission: to support, champion, and empower parents to be partners in their children s education and wellbeing. Although best known for our support of almost 24,000 Parent Teacher Associations (PTAs), Parent Councils, and Schools, helping them build strong school communities whilst they raise approaching £140 million each year to enhance children s education, our work stretches far beyond the school gates. Parentkind is building a powerful movement that recognises parental engagement not as a nicety, but a necessity. Supporting parents beyond the school gate In recent years, families have faced a series of compounding challenges: the cost-of-living crisis, rising child poverty, and deepening educational inequality. These pressures have left many parents struggling to meet basic needs let alone feel confident engaging in their child s learning journey. Parentkind has responded to this moment with compassion, agility and purpose, through a series of transformative campaigns, resources, and partnerships. Our No Cold Child initiative with FatFace stepped in to address a stark statistic: over 150,000 children in the UK do not own a winter coat due to poverty. Through our trusted relationships with schools we distributed 10,000 warm, high-quality coats worth £600,000 to the children who needed them most. Winning the Business Charity Awards Fashion & Retail Award, and shortlisted for two further awards, the campaign has been praised not just for providing warmth, but for restoring dignity, inclusion, and school readiness to thousands of children. The All Dressed Up campaign developed with World Book Day and Rubies Masquerade confronted the often-overlooked issue of financial exclusion on key celebration days. More than 100,000 free dressing up costumes worth £1.34 million were delivered to children from low-income families. By enabling participation in events like World Book Day, we helped spark imagination, joy, and belonging for children who might otherwise feel left out boosting self-esteem and supporting a positive connection to learning. Furthermore, helping attract children into school on a day which often sees struggling parents keep their children at home. Alongside these national campaigns, Parentkind supports families year-round through a growing suite of programmes designed to inform, prepare and empower parents. Our Be School Ready programme offers crucial guidance and confidence to parents preparing their children for the leap into primary education. With a mix of practical advice, developmental tips, and reassurance, through the distribution of 150,000 copies of Be School Ready and an online campaign, it supports families at one of the most formative moments in their child s life. We also deliver a wide-ranging series of live expert webinars and parent-friendly resources, covering topics such as managing anxiety, supporting special educational needs, navigating school transitions, and building home-school partnerships. These resources, developed in consultation with experts and rooted in lived parent experience, equip families to feel informed and empowered, no matter what challenges arise. Our direct support of schools Our collaboration with Asda on Cashpot for Schools is another example of unlocking support at scale. This innovative community-led funding model allowed shoppers to nominate and fund their local schools simply through everyday spending. This campaign has generated £5.78 million for schools during the past twelve months, supporting everything from basic classroom supplies to vital extracurricular programmes and pupil wellbeing initiatives. Also shortlisted for a Business Charity Award, it is already a model for community-driven philanthropy. In April, we launched our Parent-Friendly Schools Accreditation Programme, designed to formally recognise schools that go above and beyond in fostering positive, inclusive relationships with parents. The accreditation celebrates schools that actively listen to parent voices, make engagement easy and accessible, and embed family partnership in their culture. It is a practical and inspiring tool to drive long-term change in the sector and offers a roadmap for schools wanting to strengthen their community. Our focus on Policy & Research Our work is grounded in evidence. Since 2023, we have conducted the UK s largest annual parent survey: the National Parent Survey. With approaching 6,000 participants providing 130,000 bits of data to provide invaluable insights into the struggles, concerns, hopes and fears of parents. The findings are fed directly into government consultations and have already informed national debates on school funding, attendance, mental health support, SEND provision, and curriculum reform. In each of the past two years the number of policymakers, educators, parents and researchers accessing the National Parent Survey exceeded seven thousand, and the survey featured in more than two hundred media outlets each year. Excitingly, the Times & Sunday Times are partnering with Parentkind to raise the profile even further in September 2025 and the survey will be launched at a lighthouse event featuring the Secretary of State for Education (Bridget Phillipson), the Ofsted Chief Inspector of Schools (Sir Martyn Oliver), the CEO of Mumsnet (Justine Roberts), the Children s Commissioner (Dame Rachel De Souza), and our own Chief Executive (Jason Elsom). In addition to the National Parent Survey, Parentkind undertakes representative polling of parents throughout the year on a variety of important topics, which increasingly find exposure in the media and policy discussion. Parentkind provides the secretariat for the Westminster APPG for Parents and the Stormont APG for Parental Participation in Education. Two very successful parliamentary groups bringing together policymakers and a variety of stakeholders to consider the challenges faced by parents and act as a voice for them through a variety of policymakers. Our Media Engagement Since becoming recognised as the UK s largest parent charity, with likely more groups and frontline volunteers than the Scouts or Girlguiding, Parentkind has gained increasing prominence in the media. Beyond the reach of the National Parent Survey and our regular polling, Parentkind receives frequent requests for quotes of reflection and input by media in relation to their journalism and from Government and non-Government entities in support of policy announcements. Beyond this, the Parentkind community of volunteers and PTAs share local or regional media announcements of their own. Whether or not it celebrating the completion of large projects they have invested countless hours and thousands of pounds into realising, or the community event they have worked into the night to deliver for their school communities. It will be your role to take this much further, gaining increasing exposure for the work of Parentkind, its community, and parents more broadly. If you believe, like we do, that when parents matter, children succeed, we d love to hear from you. What we are looking for Someone with a nose for news and an understanding what makes a newsworthy opinion poll that will hit the headline and go big on social media. We are a small, fast paced team, there are no line management responsibilities attached to the role. We re looking for someone with a roll up your sleeves up and get on with it mentality. Being able to demonstrate you can sell our parent voice research and amazing existing data to media across broadcast, social media and print media Being able to lead and deliver a plan to raise our profile on social media, broadcast and in print media A good understanding of the challenges faced by children and families, education debates and education policy, we are the voice of parents. We are a cross party charity and we work with all parties, we want someone who understands that approach and brings it to their work. Someone who can to respond to social media debates at pace and make sure are part of the debate. Experience of writing compelling written documents when 100 words would make a stronger case than 1,000. You can bring evidence to life and make an argument to convince. Someone with experience of appearing on broadcast media and willing to be a talking head for Parentkind as required. This is not essential, but it would be great to have someone willing to do this. Your mission is to massively increase our online, in print and social media presence with a specific focus on policy, research and impact, to make us the highest profile parent charity in the UK. We have a huge amount of data on what parents think and we need you to get it seen. This is a great job for someone who wants to grab hold of a comms function and make it their own. Parentkind is a UK wide charity, you will be expected to support our work in other parts of the UK where necessary.