30 jobs found

Member Caseworker Location: Hackney E8 Pay: 172.37 Per Day PAYE / 232.28 Per Day Umbrella Responsible To: Senior Member Caseworker Working Hours: Flexible hours to cover 9:00 am - 5:30 pm (with occasional out-of-hours work as necessary) Start: ASAP Length: 6 Months About the Role Are you a highly organised professional with excellent communication skills and a passion for public service? The London Borough of Hackney is seeking a Member Caseworker to join our dynamic team. In this vital role, you will provide a high-quality service for the Mayor, Cabinet, ward Members, and local Members of Parliament in dealing with enquiries from a range of sources. You will act as a primary point of contact for elected Members, helping them navigate and resolve complex enquiries from residents, while ensuring the Council's standards and policies are consistently met. Key Responsibilities As a Member Caseworker, your day-to-day duties will include: Casework Management & Triage: Ensuring all incoming enquiries into the Member Enquiry team are recorded and logged, and triaging them to ensure effective prioritisation. Quality Assurance: Working with council officers to ensure they investigate and respond within agreed deadlines, and quality-assuring draft responses to maintain a high standard. Complex Case Resolution: Taking responsibility for the resolution of complex and/or cross-cutting cases, including engaging with Council services and arranging site visits as required. Member Support & Liaison: Serving as the first point of contact for Members, assisting with enquiries, keeping them updated on case progress, and representing them in corporate discussions. Community Engagement: Attending events across the borough at which Members meet with residents to respond to enquiries face-to-face and record casework details. Systems & Reporting: Creating, developing, and maintaining effective IT systems to track enquiries, and assisting with the preparation of performance reports for senior leadership. Collaboration: Working closely with local MP offices and other Council casework officers to ensure consistency, prevent duplication of investigative work, and adhere to Council policy. About You We are looking for a proactive, resilient individual who thrives under pressure and can work effectively with both Council officers and politicians. Skills & Abilities: Investigative skills and a methodical approach to dealing with enquiries. Excellent communication skills, including the ability to communicate tactfully with a wide range of residents, council staff, and others. Excellent written skills, including the ability to draft briefings, reports, and correspondence on behalf of Members. Strong IT skills with the ability to use computerised office systems, including Google suite and casework systems. Ability to organise and prioritise duties, work calmly under pressure, and act on your own initiative. Ability to motivate staff to deliver service improvements and meet strict casework deadlines. Knowledge & Experience: Experience dealing with members of the public and managing difficult customer situations. Experience drafting high-quality correspondence, briefings, and reports. Experience achieving success and service improvements in the field of customer complaints. Experience working in a similar environment alongside officers and politicians, handling sensitive and confidential issues. Awareness and understanding of the effects of discrimination and exclusion, with a commitment to promoting inclusion and equality of opportunity. What We Offer Flexible Hybrid Working: Benefit from a modern work-life balance with a blend of home working and time spent at Hackney Town Hall. Hackney Council is committed to promotional equality and equal opportunities. All duties must be carried out in accordance with our equalities and Health & Safety policies. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities. Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes. Key Responsibilities Manage a patch of properties, delivering effective tenancy and neighbourhood management services. Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues. Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches. Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required. Carry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements. Work closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues. Support residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention. Prepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary. Ensure compliance with housing legislation, tenancy agreements, safeguarding policies, and organisational procedures. Contribute to service improvement by identifying trends, sharing insights, and recommending changes to practice. About You We are looking for someone who is confident, resilient, and committed to delivering excellent customer service. You will have strong communication and problem-solving skills, with the ability to manage a varied workload in a fast-paced environment. You will also bring: Experience in housing management, tenancy management, or a similar customer-facing role Knowledge of housing legislation and tenancy law (desirable) Experience dealing with ASB, complaints, or complex resident issues Strong organisational skills and ability to manage competing priorities Ability to work independently and as part of a team A commitment to equality, diversity, and delivering fair outcomes for residents If you have the relevant skills then please apply today!

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 £38,000 PA (depending on experience) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As our client is a non-sponsoring company, you must already have the right to work in the UK.

Complaints Officer South London Hybrid Working We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London. This is an excellent opportunity for someone with strong customer service and complaint handling experience to play a key role in ensuring residents receive a professional, fair, and efficient complaints service in line with the Housing Ombudsman Complaint Handling Code. Key responsibilities include: Managing and administering formal complaints through a CRM system Monitoring complaint progress and ensuring deadlines are met Supporting managers with complaint responses and resolutions Maintaining accurate records, reports, and complaint trackers Liaising with residents, contractors, and internal departments Supporting Housing Ombudsman case management and evidence collation Assisting with complaints learning, service improvement initiatives, and customer engagement activities Producing reports and trend analysis relating to complaints and compensation The successful candidate will have: Previous experience within complaints, customer service, or housing environments Strong written and verbal communication skills Excellent organisational skills and attention to detail Experience using CRM systems and Microsoft Office packages Ability to manage workloads independently and work collaboratively within a team A proactive and customer-focused approach Housing sector experience and knowledge of the Housing Ombudsman Complaint Handling Code would be highly advantageous.

Duties and Responsibilities Manage enquiries and complaints from the general public, providing clear advice and appropriate resolutions. Analyse and accurately record all enquiries and complaints within the designated complaint management systems. Assess cases and determine appropriate investigation actions, liaising with healthcare professionals, clinical teams, and administrative managers as required. Maintain accurate and up-to-date records of all activity related to complaints and enquiries. Draft clear, professional responses to complaints, including complex and multi-issue cases, in line with quality standards. Gather relevant information and prepare responses for Freedom of Information and Right of Access requests . Liaise with DWP managers, providing clear explanations and outcomes of investigations where required. Ensure all investigations are concluded effectively, with outcomes recorded and communicated to relevant stakeholders. Identify and implement appropriate actions to prevent/resolve customer dissatisfaction and improve overall service delivery. Manage individual caseloads effectively, ensuring all deadlines, targets, and service standards are consistently met. Other ad hoc tasks as assigned by management including but not limited to managing team email inbox and alternative format requests. Skills and Qualifications • Good organisational and time management skills needed to prioritise urgent cases, achieve targets, and strike the correct balance between duties. • Excellent drafting skills. • Excellent oral and interpersonal skills needed to deal effectively with sometimes complex issues which require patience, understanding, tact and sensitivity. • Computer literate with good typing skills. • Ability to work under own initiative to meet deadlines and specified standards. • Good team player; as well as able to work on own initiatives. • Ability to cope with vulnerable and distressed claimants. • This job description is not intended to be exhaustive and may be revised from time to time to reflect the changing needs of Maximus. EEO Statement • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis. What you'll be doing: Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified Examining all evidence related to complaints, including information held on the CRM system, and interviewing colleagues as appropriate What you'll need: Experience of complaint investigation, handling and resolution Understanding of the importance of social housing and a commitment to delivering a high quality service A collaborative approach to working within a team and wider community A positive, customer-focused mindset If you would like further details about this position, please contact Sadie Haralambous at Marks Consulting Partners. If this role isn't quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, housing services, regeneration and development, and HR staff to the public sector, including housing associations, local authorities, and related private sector organisations. We do not advertise all of our vacancies, so please give us a call and register with us to be notified of all suitable roles.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 - £38,000 PA (depending on experience) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As our client is a non-sponsoring company, you must already have the right to work in the UK.

Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Complaints and Information Officer Location : Hackney E8 Hybrid: 2 days in the office Pay : 188.55 Per Day PAYE / 254.08 Per Day Umbrella Start date :ASAP Length: 3 months DBS required About the Role Are you an expert in handling statutory complaints with a passion for driving service improvements and protecting the rights of children and families? The London Borough of Hackney is seeking a Complaints and Information Officer to step into a vital role within our Children and Education Directorate. In this role, you will serve as the primary operational point of contact for corporate and Children's Act complaints. You will use your deep knowledge of complaint standards to ensure fair resolutions for service users, act as a strategic thinking partner for leadership, and directly influence positive changes across our services. If you are ready to use your skills to champion the voice of children and young people, we want to hear from you! Key Responsibilities Complaint Investigations: Manage effective Stage 1 complaint investigations and contribute to Stages 2 and 3 processes. Conduct complex investigations and confidently challenge service managers to ensure objective, evidence-based outcomes. Strategic Insight and Learning: Monitor complaint trends and data to identify systemic failures, co-design intervention solutions to mitigate risk, and ensure that lessons learned are linked to our wider quality assurance frameworks. LGSCO and Legislation Expertise: Serve as a subject matter expert on statutory complaint legislation and the LGSCO code, leading on complex cases referred to the Ombudsman and determining the Council's position. Service User Engagement: Work directly with young people, parents, carers, advocates, and legal representatives to keep them fully informed about their complaint's progress. Team Leadership and Capacity: Provide official deputised line management and day-to-day supervision for up to two roles during manager absences or peak workloads. Provide additional support for Information Requests (FOIs and SARs) when needed. What We Are Looking For Experience: Significant experience managing complex, high-risk statutory complaint caseloads in a local authority setting. You also bring proven experience leading or supervising staff, resolving conflict, and managing administrative tracking systems. Knowledge: A comprehensive understanding of the Children's Act complaints procedures, LGSCO complaint handling codes, and Data Protection legislation (GDPR/FOI/SAR). Values-Driven Approach: Deep empathy for vulnerable children and families. An awareness of the impact of systemic and everyday racism and oppression, with a commitment to embedding anti-racist principles in your work. Communication and Negotiation: Strong written and verbal communication skills, with the ability to present complex data clearly to various audiences and manage sensitive conflicts. Qualifications: A degree, relevant professional qualification, or equivalent recent and relevant experience. Please Note: A satisfactory Disclosure and Barring Service (DBS) check is required for this role. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Complaints & Information Manager Location: Hackney E8 Pay: 244.79 Per Day PAYE / 329.87 Per Day Umbrella Hybrid: 2 days required in the office Start Date: 29th June Length: 3 months DBS Required About the Role Are you a highly organised leader with a passion for driving service improvements and upholding children's rights? The London Borough of Hackney is seeking a Complaints & Information Manager to lead our operational delivery of Children Act complaints, corporate complaints, and statutory information requests (including FOIs and SARs). In this pivotal role, you will act as the primary operational lead, ensuring our services meet statutory deadlines and strict quality standards while embedding a restorative, anti-racist approach to complaints handling. You will be crucial in ensuring that learning from complaints directly informs our wider quality assurance framework, helping us provide the highest quality support to our children and families. Key Responsibilities Team Leadership: Manage and inspire a dedicated team, including 3x Complaints & Information Officers, 1x Senior Information Officer, and 1x Information Officer. Complaints Management: Oversee Children Act and corporate complaints, ensuring they are dealt with speedily and professionally. You will lead on early resolution ('pre-stage 1') processes and quality assure investigation reports. Information Governance: Maintain oversight for the compliant processing of Freedom of Information (FOI) and Subject Access Requests (SARs), adhering closely to Data Protection legislation. Ombudsman & ICO Liaison: Act as the primary point of contact for the Local Government and Social Care Ombudsman (LGSCO) and resolve issues referred to the Information Commissioner's Office (ICO). Continuous Learning: Analyze trends from feedback to present regular updates, integrate findings into staff training, and track action plans to improve practice across the directorate. What We Are Looking For Experience: Significant experience in complaints investigations (corporate and Children's Act) and strategic oversight of complex information requests (SARs/FOIs). Experience working within a children's services context is essential. Leadership Skills: Proven track record of managing, motivating, and supervising staff. Values-Driven Practice: Knowledge and awareness of the impact of systemic racism and oppression, with the ability to champion proactive anti-racist and anti-oppressive practices. Communication & Relationship Building: Exceptional written and interpersonal skills, with the ability to manage conflict sensitively, build trust, and negotiate effectively with internal and external stakeholders. Qualifications: A degree, relevant professional qualification, or equivalent recent and relevant experience. Please Note: A satisfactory Disclosure and Barring Service (DBS) check is required for this role. Why Hackney? At Hackney, we are committed to equality, empowerment, and public service. We model a Systemic, Trauma-informed, and Anti-racist (STAR) approach. If you want to put the highest duty to children at the centre of your decision-making, we want to hear from you! Ready to make a difference? Apply today! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 £38,000 PA (depending on experience) We are a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Our goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm s systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and our members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As we are a non-sponsoring company, you must already have the right to work in the UK.

I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association. You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business . You will receive: 18 P/H 3 months worth of work (covering long term sickness) 37 hours a week The successful canddiate will be responsible for: Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement You will need: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing experience (desirable but not essential) Compliance and building safety experience (desirable but not essential) If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)! INDPS

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in the city of london who are looking to appoint a After Sales Officer for the 3 months ongoing, at the rate of 21.27 per hour Paye Job responsibilities To provide an effective and customer-focused after-sales service for residents following the handover of new homes. The After Sales Officer will manage defects and warranty issues, liaise with contractors and developers, monitor performance, and ensure residents receive a high-quality service throughout the defects liability period. You must have staircasing experience Commission - 500 per month by hitting targets that are set on a monthly basis. Hybrid - 2-3 days in the office. Non negotiable - Tues Weds every week - Every other week they need to 3 days (3rd day your choice). Customer Service & Resident Support Act as the primary point of contact for residents regarding defects and aftercare issues. Respond to enquiries, complaints, and service requests in a professional and timely manner. Provide residents with information on defect reporting processes, warranties, and maintenance responsibilities. Ensure excellent customer service standards are maintained at all times. Defects Management Log, track, and manage reported defects through to resolution. Assess defect reports and determine responsibility under warranties, defects liability periods, or maintenance agreements. Coordinate inspections and arrange remedial works with contractors, developers, and consultants. Monitor outstanding defects and ensure timely completion of works. Escalate complex or recurring issues where appropriate. Contractor & Stakeholder Liaison Build effective working relationships with developers, contractors, consultants, and internal teams. Monitor contractor performance against agreed service levels. Attend site meetings and inspections as required. Challenge poor performance and ensure corrective action is implemented. Administration & Reporting Maintain accurate records of defects, correspondence, inspections, and completed works. Produce regular reports on defects, customer satisfaction, contractor performance, and key performance indicators. Manage after-sales databases and case management systems. Support the preparation of performance reports for senior management. Should your skills match the above please send through your updated CV Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Complaints Officer - London ICB £25 per hour (Umbrella) 3-Month Contract Hybrid (London-based) Start Date: ASAP Are you an experienced Complaints Officer with a passion for improving patient experience? A London Integrated Care Board (ICB) is seeking a skilled professional to join its team on a 3-month interim basis , supporting the effective handling and resolution of complaints across local health services. Please only apply for this role if you have previous experience working within Complaints in the NHS, your application will unfortunately not be considered otherwise. The Role As a Complaints Officer, you'll play a key role in ensuring that patient concerns are managed with compassion, transparency, and efficiency. You'll investigate complaints, coordinate responses with providers and clinical teams, and support learning and service improvement. This is an opportunity to make a direct impact on the quality of care delivered across London. What You'll Be Doing Managing a caseload of NHS complaints from first contact to final response Conducting investigations and gathering information from internal and external stakeholders Drafting high-quality, empathetic written responses Liaising with clinicians, governance teams, and partner organisations Identifying themes and supporting organisational learning Maintaining accurate records and ensuring compliance with NHS regulations What We're Looking For Strong experience in complaints handling within the NHS Excellent written and verbal communication skills Ability to work with sensitive, complex information with professionalism and empathy Organised, detail-focused, and confident managing deadlines Familiarity with NHS Complaints Regulations is highly desirable Experience within an ICB/ICS/CCG environment is an advantage

Working hours: Full time - 36 hours per week Schedule type: Hybrid working - 1 day a week in the office, however this is dependent on business needs / Office based / Remote The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Tenancy Enforcement Officer, you'll join a Tenancy Enforcement compliance team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing: Deliver case outcomes by managing ASB and tenancy breach cases to agreed targets, deadlines, and quality standards. Resolve breaches effectively, recommending proportionate enforcement actions (including injunctions, possession, or eviction) that protect communities and sustain tenancies where possible. Achieve corporate and team targets for case resolution, customer satisfaction, and service improvement, driving value for money in all enforcement activity. Enhance enforcement processes by contributing to policy and procedure reviews and supporting the development of agile IT systems (e.g. iPC) to reflect good practice and legal updates. Lead effective court action by preparing robust evidence, managing DIY court cases, and liaising with solicitors for more complex proceedings. What you'll bring We're looking for someone who: Demonstrates proven experience in managing anti-social behaviour (ASB) cases, tenancy breaches, and enforcement actions within a social housing environment. Possesses a strong working knowledge of civil proceedings, including preparing witness statements and supporting documentation. Has experience of effective multi-agency working, collaborating with partner organisations to achieve outcomes. Is experienced in handling crime and/or anti-social behaviour casework, including assessing complaints, conducting investigations, and compiling legal files. Holds a full, clean UK driving licence. Why join Raven? At Raven, we're more than just a housing association - we're a community focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection Process Your application will progress through the following stages: 1. Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2. Telephone / Microsoft Teams Interview If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3. Assessment Centre Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates: 15th, 16th or 17th June 2026 - To be confirmed This is the final stage of the selection process and will determine the outcome of your application. 4. Feedback Feedback will be provided following the Assessment Centre stage. Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

Private Sector Housing Officer Hertfordshire Local Authority 50- 55 per hour Initial 6-Month Contract Hybrid Working A Hertfordshire-based Local Authority is looking for an experienced private sector housing professional to join the team on an initial 6-month contract. This role offers 50-55 per hour, hybrid working arrangements, and the opportunity to manage a varied caseload across private sector housing matters. The council is seeking someone with strong experience within private sector housing, particularly around enforcement activity and housing standards. Experience dealing with unlawful eviction cases would be highly desirable. Key duties will include: Investigating and responding to private sector housing complaints Carrying out HHSRS assessments, HMO inspections, and property visits Taking enforcement action in line with current housing legislation Preparing and serving statutory and legal notices Managing civil penalty cases and supporting enforcement outcomes Attending tribunals and representing the service where required Managing regulatory cases through to resolution and ensuring compliance standards are met Undertaking statutory nuisance investigations This is a great opportunity for an officer who is confident managing a broad private sector housing caseload and is comfortable working within a busy local authority environment.Top of Form For more information, give me a call on (phone number removed) or email (url removed) Bottom of Form

We have an exciting opportunity for a Senior Highways Inspection Officer to join us! This is a full-time, permanent role with hybrid working, and a salary of £39,526 - £43,613 per annum. About us: The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council -a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunities given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge. This is an excellent opportunity for an enthusiastic Senior Highways Inspection Officer to join our Highway Services team. The Role: There are 5 direct line reports into this role. This role reports directly to the Highway Contracts & Maintenance Manager. Please note that a Learning Agreement is in place for this role. This outlines the repayment terms applicable if an employee leaves the Council within 24 months of completing a funded qualification. In such circumstances, the employee will be required to repay a proportion of the course fees on a pro-rata basis, as detailed in the agreement. Successful candidates will be required to review and sign this agreement. Your role will involve: Managing the team of Highway Inspectors, overseeing the daily activities, inspections, and budget management. Conduct scheduled and ad hoc highway safety inspections (carriageways, footways, car parks, etc.) and accurately record safety and service defects. Investigate customer enquiries and complaints, ensuring timely resolution and promoting service excellence. Assist with highway claims, including gathering evidence and attending court if required. Organise and oversee repair works, ensuring adherence to budget and council responsibilities. Ensure compliance with legal, safety and council policies, particularly the Highways Act 1990. What we are looking for: Someone who holds a Highway Safety Inspection C & G 6033 with Lantra skills card, has experience of carrying out Highway Inspections and holds a NRSWA qualification. The ability to work with minimal supervision in a busy office environment whilst prioritising and organising a varying workload. The ability to lead a team, manage & prioritise workloads. Ability to communicate effectively in both written and verbal form with all levels of people including dissatisfied customers. Experience/knowledge in the planning of a street works site relating to signing, lighting, guarding and site safety. What we offer: 32 days annual leave Flexible working including a hybrid working pattern for a better work-life balance. Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision. Free employee parking close to the offices. Give As You Earn scheme. Instant Reward Scheme to recognise and reward innovative achievement. Employee Assistance Programme providing counselling, advice and information. Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals. RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities'employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role. If you wish to discuss this position informally, please contact Mrs Sarah Plowman, Highways Network & Asset Manager

Role: Head of Quality and Compliance Reporting to: Managing Director Salary: £45,000 - £55,000per annum (based on experience) Location: Keele (3 days from office & 2 days from home) The Supply Register is an education recruitment managed service provider working in partnership with Multi Academy Trusts & Colleges across England and Wales. Our vision is to transform recruitment in the changing world of education & our mission is to become the sector's most trusted education recruitment company. We are now recruiting for a Head of Quality and Compliance to lead and develop The Supply Register s quality assurance, safeguarding and compliance functions. This is role will be pivotal in leading our compliance strategy and will ensure that the business maintains the highest standards across all areas of the business. Role Purpose: Compliance: To ensure that TSR s internal processes, communications and systems are compliant with all statutory, regulatory and partnership requirements through regular monitoring of operational compliance, identifying issues and taking action to improve customer experience and reduce risk to the business. Quality Assurance: To ensure TSR maintains the highest standards of compliance, ethics and professionalism and builds a reputation for excellent customer service, professional development and safe recruitment in order to achieve kite mark accreditations, retain existing customers, secure new business and build positive working partnerships in the sector. Professional Development: To act as the internal reference point for educational matters and ensure that TSR staff are kept appraised of all relevant codes of practice, guidance and policy and receive regular updates on best practice, safer recruitment and education issues to keep their knowledge and skills up to date. Complaints Management: To oversee TSR s complaints and safeguarding procedures and ensure that all concerns are effectively recorded, reported, referred and managed through to a satisfactory resolution. Leadership & Strategy: To lead the overall compliance & quality functions across The Supply Register whilst working closely with the SLT to ensure that strategy aligns with overall growth plans. Safeguarding: To support TSR staff in responding to concerns, conducting investigations, attending professional strategy meetings and making referrals to professional bodies. To ensure all supply teachers and internal staff receive statutory safeguarding training in line with Keeping Children Safe in Education. Partnership Relations: To support the Managing Director in the developing and maintaining positive working relationship with key stakeholders in the education community. Acting as key contact with expert knowledge who can represent TSR at conferences, government consultations and sector meetings. Responsibilities: Compliance Ensure full compliance with all relevant legislation, including: Keeping Children Safe in Education (KCSIE), APSCo Compliance +, Safer recruitment guidance, Agency Workers Regulations (AWR) and employment / right to work legislation Oversee safeguarding compliance for all candidates placed in our Schools, Trusts & Colleges. Ensure robust vetting procedures are maintained, including DBS checks, right to work documentation, references and qualifications. Monitor and audit compliance records to ensure accuracy, completeness, and readiness for inspection. Oversee the compliance audit trends of our partner agencies and ensure that robust compliance policies are followed by all suppliers. Quality Assurance & Auditing Design and implement quality assurance frameworks and strategic internal audit processes. Ensure that the company audit process is effectively managed and always adhered to, whilst maintaining accurate detailed recordings of findings. Successfully identify risks, trends, and areas for improvement and implement corrective action plans. Strategically lead the compliance team to ensure that we maintain APSCo+ accreditation Represent The Supply Register from a quality & compliance perspective when onboarding new clients and in service reviews where required. Complaints Management Ensure that TSR s compliance policy is followed by operational staff and that they are professionally managed, recorded and resolved within expected timeframes. Provide support to the wider team where complaints need escalating and resolving Report any major complaints or investigations to the Managing Director and liaise on response and action to be taken. Leadership & Strategy Lead the Quality and Compliance function across The Supply Register Continuous development of the company s compliance, safeguarding, and quality assurance strategy. Promote a culture of accountability, continuous improvement, and operational excellence. Provide expert guidance to the leadership team on regulatory and compliance changes Work with the leadership team to ensure that overall quality & compliance strategy aligns with company growth plans Line management of the full compliance team to effectively drive KPI s to ensure that business targets are continuously met Lead, coach, and develop the compliance team to deliver high performance and exceptional service standards. Safeguarding Fulfil the role of Designated Safeguarding Officer for the company Attend all safeguarding / child protection meetings and liaise effectively with the relevant bodies including clients, police, children s services and Local Authority Designated Officers (LADO) Act as the organisation s escalation point for compliance and safeguarding concerns Ensure all supply staff and TSR staff receive KCSiE Part 1 training and complete the Level 1 safeguarding children training. Training & Development Develop and deliver compliance training as part of all new starters induction. Ensure all employees remain up to date with legislative and regulatory changes. Continuously promote best practice in safer recruitment and compliance management. Commit to continuous professional development in the sector with relevant safeguarding, DSL & APSCo+ training. What we are looking for: Senior level experience within compliance, quality assurance and safeguarding Prior experience as a Designated Safeguarding Lead (DSL). Strong understanding of safeguarding and safer recruitment requirements. Experience managing audits and accreditations. Proven leadership and team management experience. Excellent communication and stakeholder management skulls Ability to manage multiple priorities in a fast-paced environment Exceptional levels of integrity, professionalism & accountability Ability to interpret changing legislation and adapt to operational policies and procedures. If you are interested in this opportunity, please apply or contact us directly. We will be in touch with suitable applicants within 3 working days.

About the Role One of my local government clients is seeking a committed and experienced ASB Officer to join our Integrated Enforcement Service within the Communities Directorate . You will lead on the investigation and resolution of complex anti-social behaviour (ASB) cases across the borough, contributing to safer communities through proactive enforcement, support, and collaborative problem-solving. This is a key frontline role with a focus on high-quality casework, legal enforcement, and multi-agency working to ensure effective interventions are in place to tackle persistent ASB issues. Key Responsibilities Investigate complex ASB complaints, gathering credible evidence and determining appropriate and proportionate actions. Utilise a range of tools and powers (including legal remedies) to address ASB and support victims. Prepare court bundles, witness statements, and affidavits to a high standard. Represent the Council in court where required. Carry out risk assessments and refer cases to appropriate support and safeguarding services. Work collaboratively with internal departments, residents, the Police, and other partner agencies to resolve ASB issues and promote community safety. Maintain up-to-date and accurate case records using case management systems. Support positive community initiatives to prevent ASB and enhance neighbourhood quality of life. Person Specification Essential Skills & Experience Proven experience managing serious and complex ASB cases, including legal preparation for injunctions and possessions. Background in social housing or community safety settings. Experience conducting interviews with victims and perpetrators. Knowledge of safeguarding legislation and the ability to engage with vulnerable individuals. Excellent written and verbal communication skills, particularly in drafting legal documentation. Strong IT skills (including Microsoft Office); experience using case management systems (e.g., Flare/APP) is desirable. Confident working collaboratively with external partners such as Police, mental health teams, and mediation services. Key Behaviours (aligned to TOWER Values) Collaborative and approachable, with strong relationship-building skills. Accountable and results-driven with a commitment to continuous improvement. Respectful, inclusive, and sensitive to the needs of diverse communities. Clear communicator who is open to feedback and innovation. Self-motivated and able to take initiative when tackling ASB challenges. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.