24 jobs found

Role Overview The Customer Services Manager is responsible for leading and developing the customer service function within a fast-paced import/export logistics environment. The role ensures seamless communication with clients, efficient resolution of issues, and delivery of high-quality service across all international freight operations (air, sea, and road). This position plays a key role in maintaining client satisfaction, improving operational processes, and supporting business growth. Key Responsibilities Customer Service Management Lead, mentor, and develop the customer service team to deliver exceptional service standards. Act as the primary escalation point for complex customer queries, complaints, and service failures. Build and maintain strong relationships with key clients, ensuring long-term retention. Monitor and improve customer satisfaction metrics (e.g., SLAs, KPIs, NPS). Operations & Logistics Coordination Oversee customer service activities linked to import/export shipments, including documentation, tracking, and delivery updates. Coordinate with internal departments (operations, customs clearance, warehousing, and transport teams). Ensure compliance with international shipping regulations, customs requirements, and trade documentation. Process Improvement Identify opportunities to improve service delivery, workflows, and efficiency. Implement systems, processes, and best practices to enhance customer experience. Analyse trends in customer feedback and operational performance. Team Leadership & Development Recruit, train, and manage a high-performing customer service team. Conduct performance reviews, set objectives, and provide ongoing coaching. Foster a positive, proactive, and solutions-driven team culture. Performance & Reporting Track and report on KPIs such as response times, issue resolution, and client satisfaction. Provide regular updates to senior management on customer service performance. Manage budgets and resource planning for the department. Key Skills & Competencies Strong leadership and people management skills Excellent communication and interpersonal abilities Problem-solving and decision-making capability High attention to detail and organisational skills Ability to work under pressure in a fast-paced logistics environment Customer-centric mindset with a focus on service excellence Experience & Qualifications Essential Proven experience (3-5+ years) in a customer service management role Experience within logistics, freight forwarding, or import/export industries Strong understanding of international shipping processes and documentation Experience managing and developing teams Desirable Knowledge of customs regulations and compliance requirements Experience with CRM and logistics management systems

The Opportunity: As a Request for Proposal (RFP) Team Leader at Fisher Investments Europe, you will play an essential role in Fisher Investments Institutional Group's (FIIG) sales and service efforts by overseeing a team responsible for completing nuanced and complex in-depth questionnaires (RFPs) for prospective and current institutional clients in Europe, the Middle East, and Africa. You will work with other teams including Relationship Managers (Sales, Service and Consultant), our Portfolio Management Group, our Responsible Investment & Engagement team, amongst others, to help create responses for our international institutional client base. The Day-to-Day: Contribute to new business development efforts by reviewing RFPs for thoroughness and accuracy. Support new strategy development and global expansion initiatives with new content creation and new RFP responses Coordinate long-term, impactful projects aimed at driving FIIG's organic growth in Europe, the Middle East, and Africa Interact with members of senior leadership, FIIG's Sales and Service Relationship Managers, Research Analysts, Traders, and Legal and Compliance personnel Oversee additional daily tasks of the RFP team, including maintaining external third-party databases (i.e. eVestment, Morningstar), completing team-level projects, completing client and consultant requests and providing ad-hoc support to our Sales and Service force Support the RFP team from a human capital perspective, including career development, professional growth and goal completion Your Qualifications: 3+ years experience with proposal writing 1+ year people management experience Project management skills Ability to interface with various levels of management within the Institutional group and the Company Knowledge of capital markets, investment strategies, and the institutional landscape Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

Senior Audit Manager IT (Markets) - Financial Services - £600p.day - Hybrid - 3 days in office (London) Your new company A leading global financial markets infrastructure and data provider that facilitates capital formation, risk management, and investment across a wide range of asset classes. The organisation operates regulated exchanges, clearing and post-trade services, and delivers high-quality data, analytics, and technology solutions to financial institutions worldwide. With a strong focus on resilience, innovation, and regulatory compliance, it plays a critical role in supporting transparent and efficient global markets. Your new role Provides expert technology insight to support Heads of Audit/Audit Directors across regulated entities, contributing to the planning, scoping, and risk assessment of technology audits to ensure legal entity risks are properly considered. The role involves reviewing audit outcomes, highlighting key technology risks and findings, leading technology-related CRAM activities with senior business partners, and supporting both annual and ongoing audit risk assessments to inform and strengthen audit oversight. What you'll need to succeed Infrastructure IT Audit background. Experience in integrated audits. Professional certifications such as CISA, CISSP, or similar Educated to degree level (or equivalent) with an aligned professional qualification Qualified or part-qualified in Internal Audit (IIA/CIIA) or accountancy Demonstrated experience in delivering audits and leading assurance activities Strong technical expertise in relevant subject areas Proven ability to manage and influence senior stakeholders/partners Exposure to dynamic, international environments is beneficial. What you'll get in return Contract runs until the end of the year with a possibility of extension. Salary: £600p.day via umbrella. No sponsorship is provided, unfortunately. Hybrid working arrangement - 3 days in office per week (London) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Job Title: IFA Office Manager Location: Bristol - hybrid Reports to: Head of International Operations Works with: Directors, Team Leader / Process Manager, Advisers, All Staff Purpose of the Role We are seeking a dynamic Office Manager to join our IFA firm, responsible for ensuring the smooth, compliant, and efficient operation of our office and administrative framework. This role is pivotal in driving processes and procedures, reporting directly to the Head of Operations. The Office Manager will oversee office operations, systems, procedures, compliance oversight, and workflow planning, ensuring administrative work is prioritised and delivered within agreed standards. Key Responsibilities Workflow & Operational Oversight Allocate and prioritise administrative tasks across the business to ensure deadlines and service standards are met. Oversee new business processing, ensuring accuracy and completeness. Act as the escalation point for system issues. Monitor output and standards at a functional level and escalate delivery concerns to the Team Leader. Systems & Data Management Own and maintain back-office systems including True Potential, GoldMine, Trove, and OwnCloud. Ensure systems are kept up to date and data integrity is maintained. Set up new advisers and users on relevant systems. Maintain client registers and internal tracking spreadsheets. Liaise with providers regarding system access, Terms of Business, and operational requirements. Procedures, Compliance & Governance Own and maintain office procedures, workflows, and record management processes. Ensure the Staff Handbook and internal procedures are reviewed and kept up to date. Ensure client documentation and data handling comply with company policy, including password protection requirements. Provide operational support to the Certification Manager as required. Office & Facilities Management Manage office facilities and services, including landlord liaison and maintenance arrangements. Oversee utilities, servicing schedules, and office suppliers. Maintain security systems and act as the first point of contact for alarm activations. Ensure office resources and infrastructure support business needs. Director & Business Support Provide administrative support to Directors. Support company award applications, trademarks, and other director-level initiatives. Role Boundaries This role does not include direct line management, performance management, or staff appraisals. Day-to-day supervision, coaching, and people management sit with the Team Leader / Process Manager. What We Offer A competitive salary and benefits package. A collaborative and supportive work environment. Opportunities for professional growth and development. If you are a proactive and organised individual with a passion for driving operational excellence, we would love to hear from you. Apply now to join our team and contribute to our mission of delivering exceptional financial planning services.

Our client, a design and manufacturer of critical, high-performance components for aerospace and defence is recruiting for an International Trade Compliance Officer, to be based at offices local to Maidenhead, Berkshire. On Offer: An opportunity to join a British owned leading design and manufacturing specialist for the Aerospace industry Salary up to £50K DOE Hybrid working (4 days on-site, 1 day from home) Private Medical 25 days annual leave 8% Employer Pension Contribution Main Purpose of the International Trade Compliance Officer: Reporting to the ITC Manager, the ITC Officer will be required to interact with internal and external stakeholders and be a point of contact for any employee with any trade controls compliance issues or queries. You will support the ITC Manager and Senior ITC Officer where required with relevant import and export activity. Duties & Responsibilities of the International Trade Compliance Officer: Maintain export classifications within the erp system Updating the erp system with export information required on sales orders including export licence selection and clearing orders for export to meet revenue forecast Screening Suppliers and Customers Communication and discussion with Chamber of Commerce re carnets and certificates of origin Understanding and ensuring compliance with UK Export Legislation. Support ECJU/HMRC audits and compliance visits, ensuring adequate preparation Compliance with US International Traffic & Arms regulations (ITAR), Export Administration Regulations (EAR) and Dual Use regulations Providing expert guidance to purchasing, engineering, projects, commercial and other functions to ensure compliance with and an understanding of US ITAR, EAR and End Use requirements and other US requirements and ensure ease of use for non-experts. Maintain registers for import and exports, ensuring relevant paperwork (internal and external is held pending audit Advise and communicate with various departments on export issues from the earliest commercial stage through the project lifecycle. To be Considered for the International Trade Compliance Officer: Experience working within the Defence/Aerospace Industry A good understanding of UK import and export requirements for military products and a good basic understanding of US ITAR and EAR regulations including their impact in the UK The ability regularly to contribute to the development of new concepts, techniques, and standards and will be considered as a focal point onsite for all aspects of UK and US Export regulations Must be able to perform in a customer focussed business environment, cope with competing priorities without significant direction and must be able to work to and achieve set objectives and targets as required by the business Ideally have some commercial experience/background as well as Trade Compliance or otherwise be able to demonstrate an understanding of how to deliver the role of Trade Compliance within a business focussed environment For more details, contact Willis Global - a leading Recruitment Consultancy for the Aviation & Aerospace industry

Associate Trade Marketing Manager Overview A well-established, international consumer products business is looking to appoint an Associate Trade Marketing Manager to join its growing marketing function. The organisation operates across multiple global markets and channels, delivering innovative, purpose-led products within retail, education and eCommerce environments. Known for its collaborative culture and strong brand positioning, the business is continuing to expand internationally and is investing in its commercial marketing capability. The Role This is a highly visible, commercially focused role sitting at the intersection of marketing and sales, responsible for driving brand visibility, supporting sell-through and delivering impactful customer experiences across physical retail and digital platforms. You will play a key role in executing trade marketing strategies, supporting international partners and ensuring consistent, high-quality delivery of campaigns across multiple channels. Key Responsibilities Support the planning and execution of trade marketing campaigns aligned to brand and sales strategy Deliver activity across retail and eCommerce channels, including promotions, merchandising, POS and digital optimisation Work closely with sales teams and external partners to implement tailored marketing initiatives across different markets Ensure strong in-store visibility and merchandising compliance, monitoring execution and making improvements where required Support the delivery of trade events and customer activations to drive awareness and engagement Track campaign performance, gather market intelligence and competitor insights, and feed into future planning Collaborate cross-functionally with Brand, Sales, Operations and Finance teams to ensure alignment and timely delivery Develop and present customer-facing materials and presentations for internal and external stakeholders Assist in the management and optimisation of trade marketing budgets, ensuring strong ROI Key Objectives Deliver trade marketing initiatives on time and in line with plan, contributing to increased brand reach and engagement Enhance retail visibility and execution standards across key accounts and international markets Produce regular market and performance reporting, identifying trends and opportunities for improvement Maintain effective budget control, ensuring spend is optimised and within agreed parameters Support international growth through consistent and scalable trade marketing activity About You Experience within trade marketing, retail marketing or sales in a consumer-facing environment Strong understanding of retail and eCommerce channels, with exposure to multi-channel campaigns Proven ability to manage projects and deliver to deadlines in a fast-paced environment Commercial awareness with experience of budget ownership or tracking Confident communicator, comfortable working with both internal teams and external partners Experience briefing creative agencies or suppliers Strong organisational skills with attention to detail and accountability for delivery Collaborative mindset with experience working cross-functionally Additional Information Hybrid working model Competitive salary and benefits package Opportunity to develop within a growing, internationally focused business

Our client, a design and manufacturer of critical, high-performance components for aerospace and defence is recruiting for a Trade Compliance Manager, to be based at offices local to Maidenhead, Berkshire. The role will be based onsite 4 days a week with 1 day working from home office. On Offer: An opportunity to join a British owned leading design and manufacturing specialist for the Aerospace industry Salary up to £75K plus bonus DOE Hybrid working - 4 days onsite, 1 days from home Private Medical 25 days annual leave 8% Employer Pension Contribution Main Purpose of the Trade Compliance Manager: Reporting to the Head of Trade Compliance the role will lead International Trade Compliance (ITC) function ensuring company compliance with international trade compliance laws and regulations, including UK, EU and US (EAR/ITAR). Acting as the key point of contact for employees and external stakeholders on all trade control matters. The role represents the business during Government compliance audits alongside the Export Officer, while also designing, delivering and maintaining a comprehensive training plan to ensure effective understanding and adherence to international trade requirements across the company. The role is responsible for a team of 4. Duties & Responsibilities of the Trade Compliance Manager: Providing Classifications for products and services and maintaining within ERP system. Screening Suppliers and Customers Communication and discussion with Chamber of Commerce Understanding and ensuring compliance with UK Export Legislation. Maintain suitable procedures and records to demonstrate control of exports to meet BIS, HMRC and/or Corporate audits and other company standards working with Export Officer Support any BIS/HMRC/MoD audits and compliance visits, ensuring adequate preparation, training and communication within the company working with Export Officer Compliance with US International Traffic & Arms regulations (ITAR), Export Administration Regulations (EAR) and Dual Use regulations Providing expert guidance to purchasing, engineering, projects, commercial and other functions to ensure compliance with and an understanding of US ITAR, EAR and End Use requirements and other US requirements and ensure ease of use for non-experts. Developing processes and controls to ensure compliance is maintained throughout the business with Export Officer including ensuring templates and forms are appropriate and easy to complete for all users. Provide training, guidance and expertise to others in maintaining export compliance standards in a suitable and appropriate fashion and style. Advise and communicate with various departments on export issues from the earliest commercial stage through the project lifecycle. Engaging and liaising with Transdigm as International Trade Compliance expert for the business, to ensure compliance with internal Transdigm requirements, including internal auditing. Qualifications and Experience required: Experience working within the Defence/Aerospace Industry Experience of managing a small team A good understanding of UK import and export requirements for military products and a good basic understanding of US ITAR and EAR regulations including their impact in the UK The ability regularly to contribute to the development of new concepts, techniques, and standards and will be considered as a focal point onsite for all aspects of UK and US Export regulations Must be able to perform in a customer focussed business environment, cope with competing priorities without significant direction and must be able to work to and achieve set objectives and targets as required by the business Ideally have some commercial experience/background as well as Trade Compliance or otherwise be able to demonstrate an understanding of how to deliver the role of Trade Compliance within a business focussed environment For full details, contact Willis Global a leading Recruitment Consultancy for the Supply Chain & Logistics industry

THE COMPANY Ramsden International are an award-winning British Grocery Export Business, proud to supply 24,000+ products to more than 650 customers in 133 countries worldwide. HYBRID WORKING POLICY (39 hours per week) Monday and Friday working from home. Tuesday, Wednesday & Thursday working from the Head Office in Grimsby. ROLE OVERVIEW The primary aim of the Category & Trading Assistant role is to support the category management function and management of our relationships with two major retail partners reporting to the Category & Trading Manager. You will work closely with the Category & Trading Manager to support the international sales team and our retail partners with category insight, whilst also driving growth for our private label brands globally. KEY RESPONSIBILITIES Work with the category & trading manager to support the category and retailer own brand business Provide customer facing category insight in collaboration with the sales team Support the development of annual budgets Support the delivery of the annual budgets through cross-functional working internally and with external retail partners Support the delivery of partner category strategies Through collaborative cross-functional working and utilising external resources (including Mintel, IGD, Trade Magazines, Suppliers), provide category performance updates to help influence customer purchasing decisions by the Sales team Monitor all range and pricing amendments and provide context for this internally Develop and communicate an annual brand support plan Monitor and communicate range changes internally Select relevant NPD for featuring in New Lines communications to customers and the wider business Work closely with the Product Data and Compliance Teams to ensure all product data and other relevant information is current and available when suggesting products in territory Select appropriate product substitutions for discontinued lines where not offered by suppliers. SKILLS REQUIRED Experience of category management or commercial/customer relationship management A person who can work in a fast-paced export team environment Ability to identify areas of change, recommend future actions and manage implementation Project management skills with an ability to see things through to completion A strong commitment to align the business operations with the needs of customers A positive, can-do approach, one that wants to test new things, develop creative and innovative solutions and seeks continual improvement Ability to balance the needs of commercial performance with the ethos of the business Not afraid to be hands on, collaborative and support across the business Decisive individual with ability to work independently Ability to communicate effectively across all levels of the business and with customers and suppliers. Good IT skills (Excel, PowerPoint experience required) Strong numeracy skills ranging from interpretation of data to management accounts and budgeting. Ability to source and review the latest Category Insights available and develop them for other functions to use to drive performance. Ramsden International are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe that diversity strengthens our teams, drives innovation, and helps us better serve our customers and communities .

Finance Manager - Financial Reporting Consumer Nottinghamshire 55,000 - 65,000 plus excellent benefits The Opportunity A fantastic opportunity has arisen for a qualified accountant with a strong background in financial reporting, technical accounting, and controls to join a large, complex consumer-facing organisation. The business is an incredible employer and a company where you can grow a fantastic career. This is a highly visible role offering exposure to senior stakeholders across multiple business areas. You'll play a key role in maintaining financial integrity, ensuring compliance, strengthening controls, and supporting strategic decision-making within a dynamic and evolving environment. The Role Reporting to the Head of Finance, the Finance Manager - Financial Reporting will play a critical role in safeguarding the organisation's financial integrity while supporting the delivery of accurate reporting, robust governance, and continuous improvement across the finance function. This role offers broad exposure across a diverse and complex business, providing the opportunity to work with a wide range of stakeholders and contribute to key finance initiatives. Key Responsibilities Provide technical accounting expertise across complex accounting matters, ensuring compliance with IFRS and relevant statutory requirements. Support business decision-making through technical accounting guidance and financial insight. Prepare and review technical accounting papers and supporting documentation for internal and external stakeholders. Support the development, implementation, and enhancement of financial policies, procedures, and internal controls. Partner with internal and external auditors to ensure the timely resolution of control and compliance matters. Support month-end reporting activities, helping to improve reporting quality, controls, and processes across multiple entities. Assist in the preparation and review of statutory accounts and financial statements. Support finance transformation projects and continuous improvement initiatives. Coach and develop junior members of the finance team, sharing technical expertise and best practice. About You We're keen to speak with individuals who can demonstrate: ACA, ACCA or equivalent professional qualification. Strong technical accounting knowledge and a solid understanding of IFRS. Experience within financial reporting, technical accounting, audit, controls, or governance-focused finance roles. Strong understanding of financial risk management and internal controls. Excellent communication skills with the ability to explain complex financial concepts to both finance and non-finance stakeholders. Proven stakeholder management skills with the ability to influence at all levels. A proactive approach with a passion for continuous improvement and process enhancement. Strong organisational skills with the ability to manage multiple priorities and deliver to tight deadlines. Desirable Experience External audit experience. Exposure to both IFRS and US GAAP reporting environments. Experience supporting statutory accounts preparation and audit processes. Experience documenting, reviewing, and improving financial controls. Experience operating within a large, complex organisation. What's on Offer Competitive salary Annual bonus Excellent pension scheme Hybrid working Generous employee benefits package Ongoing professional development opportunities Wellbeing and support programmes Why Apply? This is an excellent opportunity to join a well-established organisation where you'll gain exposure to senior stakeholders, work on complex technical accounting matters, and play a key role in strengthening financial reporting and governance processes. The role offers genuine breadth, visibility, and the opportunity to develop your career within a high-performing finance function. Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BH36411

An exciting opportunity has arisen for an experienced Asset Manager to join a dynamic aviation environment near Heathrow Airport. This role sits at the heart of commercial operations, driving revenue growth through asset trading, leasing, and innovative solution projects within the aircraft component sector. You'll work cross-functionally with Sales, Procurement, and Fulfilment teams, providing critical market intelligence and ensuring optimal asset availability to support global MRO activities. This is a commercially focused, high-impact role with strong international exposure. Role: Asset Manager Location: Near Heathrow Airport, West London Shift: Office Hours, Monday to Friday - hybrid working Salary: 37,847 - 43,000 Main responsibilities: Drive revenue generation through asset trading, leasing, and exchange activities Manage and optimise a portfolio of aircraft component assets and lease agreements Build and maintain strong relationships with airlines, suppliers, and asset traders Negotiate and implement commercial contracts for asset transactions Identify and execute asset solution projects to align supply with demand Collaborate with internal teams to ensure efficient asset pipeline management Monitor asset pool performance, cost efficiency, and ROI Produce regular financial and operational reports on asset performance Ensure compliance with aviation regulations and internal processes Actively contribute to process improvement and business excellence initiatives Ideal Candidate Profile: Proven experience within aviation, ideally in asset management, engineering, or technical sales Strong commercial acumen with a track record of delivering revenue growth Experience within an MRO environment is highly advantageous Confident negotiator with experience managing contracts and supplier/customer relationships Excellent organisational and project management skills Strong communicator with the ability to influence stakeholders at all levels Proactive, entrepreneurial mindset with a focus on identifying new opportunities Established network within the aviation sector is desirable Degree (or equivalent experience) in Aviation, Engineering, Asset Management, or related field Fluent in English (additional languages beneficial) Proficiency in Microsoft Office (SAP experience advantageous) Additional Information Hybrid working available Occasional international travel required Must already hold the right to live and work in the UK. No sponsorships can be provided now or in the future. If you are interested in applying for this position and you meet the requirements, please apply immediately. Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion. Line Up Aviation is a recruitment agency.

Freightserve recruitment are looking for a Customs Manager who is experienced within Fine Arts. The company is based in the North West London area. Job Description:- We are seeking an experienced and meticulous Customs Manager to lead The customs operations. This is a crucial management position responsible for the complete customs lifecycle of all shipments-road, sea, and air-ensuring full compliance with international trade laws and specific regulations governing cultural property. Previous experience within the fine art shipping sector is essential. Customs Operations & Management Road Freight Expertise: Directly oversee and ensure the compliant execution of customs procedures for all road freight movements, including the accurate raising of import entries (permanent, temporary, and under relief) and the timely and accurate discharging (acquittal) of T-forms (Transit Documents) to avoid customs penalties. Air and Sea Oversight: Act as the final authority for all customs declarations related to air and sea freight import shipments, ensuring proper valuation, classification, and application of specific regimes. Compliance and Risk Management: Take ultimate responsibility for the company's entire customs compliance program. Proactively monitor changes in customs regulations, trade agreements, and specific cultural property laws to mitigate risk. Team Leadership: Manage, mentor, and train a small, dedicated customs team, setting performance standards and ensuring procedural consistency across all modes of transport. Specialised Procedures & Record Keeping Temporary Admission (TA) Management: Oversee the entire process for art imported under Temporary Admission (TA), including maintaining meticulous records, monitoring expiry deadlines, and ensuring timely re-export or change of regime. Bonded Warehouse Control: Manage and maintain the integrity of our bonded warehouse (Customs Warehouse) records and inventory control system, ensuring full compliance with customs audit requirements for goods held under duty and tax suspension. Audits and Reporting: Serve as the primary point of contact for external customs audits, providing detailed documentation and comprehensive reports to satisfy regulatory bodies. Essential Requirements:- Sector Experience is Mandatory: A minimum of 5 years of dedicated experience in customs management, with at least 2 years in the fine art shipping, logistics, or cultural sector specifically. Technical Proficiency: Extensive practical knowledge of import/export customs regimes, valuation, classification (HS Codes), and experience with the New Computerised Transit System (NCTS). Regulatory Acumen: Deep understanding of complex customs procedures, including Temporary Admission (TA), Customs Warehousing, and specific cultural goods regulations. Management Skills: Proven ability to lead, develop, and manage a small, high-performing team. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Fine Art Customs Manager - London Location: London Vacancy Reference: 58556 Our client, a leading international fine art logistics and shipping company, is seeking a highly skilled and detail-driven Fine Art Customs Manager . This is a senior management role overseeing the entire customs process for fine art shipments by road, sea, and air. This position is crucial to ensuring smooth global transportation of high-value art, antiques, and cultural property, while guaranteeing compliance with customs regulations and international trade law. Previous experience in fine art shipping or cultural property logistics is essential. The Role: As Fine Art Customs Manager , you will be responsible for leading a dedicated customs team, ensuring all import and export procedures are executed to the highest standards. You will take full ownership of compliance, provide expert oversight for customs declarations across all transport modes, and safeguard the company's reputation with customs authorities, galleries, and high-profile clients worldwide. Key Responsibilities: Oversee customs operations across road freight, sea freight, and air freight . Ensure accurate preparation of import entries (permanent, temporary, and relief) and the timely discharge of T-forms (Transit Documents). Act as the final authority for customs declarations, ensuring correct valuation, HS classification, and regime application. Lead the company's customs compliance programme , monitoring regulatory changes and cultural property laws. Manage, mentor, and develop a small customs team, setting standards of accuracy and efficiency. Administer Temporary Admission (TA) procedures, monitoring deadlines and ensuring compliant re-export or regime changes. Maintain and control bonded warehouse records, ensuring full audit compliance. Represent the company during customs audits, preparing and presenting detailed reports. Essential Requirements: Minimum 5 years' experience in customs management, including at least 2 years in fine art shipping, logistics, or cultural property. In-depth knowledge of import/export regimes, HS Codes, valuation, and the New Computerised Transit System (NCTS) . Expertise in Temporary Admission (TA) , Customs Warehousing, and cultural goods regulations. Strong leadership skills with proven experience managing a small, high-performing team. Excellent communication skills for liaising with HMRC, customs authorities, internal teams, and fine art clients. Why Apply? This is a rare opportunity to step into a senior role within a world-class fine art shipping company. You will work with some of the most prestigious art collections, galleries, and cultural institutions, ensuring their priceless works move seamlessly across borders. Apply Now If you are an experienced customs professional with expertise in fine art logistics and the drive to lead a high-performing team, we would love to hear from you. Contact us today. About Red Recruit Global For over 23 years, Red Recruit Global has proudly supported the fine art logistics sector, partnering with leading organisations and helping professionals shape rewarding careers. If you are considering your next move, our experienced consultants are here to provide confidential guidance and support.

Our Client, a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services, are looking to recruit an Air Freight Pricing Manager to be based at their offices in the London, Heathrow area. On Offer: Opportunity to work with a fast-growing and dynamic freight forwarder. Competitive salary and performance-based bonus. Career progression and personal development support. Collaborative and innovative working environment at London Heathrow. Hybrid Flexibility, offering two days working from home. Main Purpose of the Air Freight Pricing Manager role: Reporting to the Head of Air Freight/ Commercial Director, the successful candidate will be responsible for leading all aspects of air freight pricing, procurement, and carrier negotiations. This role requires a strong balance of analytical skills, supplier relationship management, and market insight to ensure our pricing remains competitive, profitable, and aligned with business growth. Duties and Responsibilities of Air Freight Pricing Manager: Pricing & Procurement Develop, maintain, and manage competitive air freight rate structures across key trade lanes. Negotiate directly with airlines, consolidators, and agents to secure the most competitive rates. Monitor market rates, trends, and capacity availability to ensure proactive and dynamic pricing strategies. Maintain strong supplier relationships while ensuring cost efficiency and service quality. Commercial Support Provide accurate and timely quotations to the sales team to enable them to win business. Support the commercial team with pricing strategies for RFQs, tenders, and spot quotes. Ensure margin protection by balancing competitive rates with profitability. Work closely with the operations and sales teams to align pricing with service delivery and customer needs. Market Intelligence & Reporting Track competitor activity and industry developments to identify opportunities and risks. Produce regular pricing reports, analysis, and recommendations for management. Ensure all pricing data is accurate, updated, and maintained within internal systems Process & Compliance Develop efficient pricing processes and tools to streamline response times and accuracy. Ensure compliance with company policies, airline regulations, and international trade requirements. To be Considered: Proven experience in air freight pricing, procurement, or carrier management within the freight forwarding industry. Strong negotiation skills and established airline relationships. Solid understanding of global air freight trade lanes, capacity, and rate structures. Commercially minded with the ability to balance competitiveness and profitability. Strong analytical skills with attention to detail and accuracy. Excellent communication and interpersonal skills to liaise with suppliers, sales, and management teams. Ability to work under pressure in a fast-paced, deadline-driven environment. For full details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry

Our client are a leading manufacturer of precision parts for the aerospace industry. They are looking to add a dynamic Trade Compliance Manager to their team on a permanent basis. This would be a great fit for a meticulous individual who enjoys challenge and variety in their day to day. Trade Compliance Manager (ITAR) Permanent position Global manufacturer of precision components 10% matched pension, 25 days holiday & life assurance Relocation assistance This position requires significant experience with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations and UK Customs Handling of Import & Export Freight (CHIEF) regulations. The Trade Compliance Manager will ensure that all trade compliance requirements are met, including managing the international shipping process, handling export and import documentation, and overseeing the use of licenses, exceptions, and exemptions. The role also involves conducting internal audits, providing internal training, developing and maintaining internal trade compliance processes and policies, and ensuring that compliance standards are consistently met.The Trade Compliance Manager will work closely with the Regional/Senior Trade Compliance Manager or Director to ensure the efficient and compliant operation of all trade activities at the site. KEY RESPONSIBILITIES: Comply with the Conduct Requirements and Export Compliance Manual/Handbook. Oversee trade compliance activities at the manufacturing location, ensuring full adherence to ITAR, EAR, UK Customs Handling of Import & Export Freight (CHIEF) regulations and other relevant export/import regulations. Maintain and enforce internal trade compliance processes and policies, ensuring they align with legal and regulatory requirements. Ensure the proper documentation is in place for international shipments, including Commercial Invoices, Customs Filings, Air Waybill (AWB),Ocean Waybill or Truck Waybill, export licenses, and any applicable exceptions or exemptions. Conduct regular internal audits of the site's trade compliance activities, identifying potential risks and implementing corrective actions as necessary. Provide internal training to site employees on trade compliance matters, ensuring they understand regulatory requirements and company policies. Develop and deliver training sessions to increase awareness of trade compliance practices across the site. Collaborate with the Regional/Senior Trade Compliance Manager or Director /DCM to develop and implement trade compliance procedures, controls, and best practices. Review and approve export and import documentation for accuracy and compliance with legal and company requirements. Manage and maintain export classification product matrix. Manage and maintain export licenses applications and management Work closely with internal teams (logistics, shipping, legal, etc.) to ensure the smooth processing of international shipments. Ensure compliance with all regulatory reporting requirements, including any needed filings for export licenses, customs clearance and recordkeeping. Responsible for Customs Duty Reduction Program such as Inward Processing Relief (IPR) Maintain and update site records to ensure compliance with internal policies and legal requirements. Monitor changes in export and import regulations and work with the leadership team to implement necessary changes to ensure continued compliance. Education/Experience: Bachelor's degree preferred and experience working in trade compliance Proven track record and experience in trade compliance, specifically with ITAR, EAR and UK Strategic Export Control List regulations. Experience working with the U.S. Department of State (ITAR) and the Department of Commerce (EAR) or equivalent. Knowledge of automated trade compliance systems and reporting platforms. Strong knowledge of UK Customs Handling of Import & Export Freight (CHIEF) regulations Strong knowledge of international shipping processes, including Commercial Invoices, Customs Clearance, Waybill (Air, Ocean or Truck), export/import licensing, and exception/exemption use. Experience conducting internal audits of trade compliance practices and implementing corrective actions. Ability to develop and deliver effective internal training programs on trade compliance topics. Experience in developing and implementing internal trade compliance processes, policies, and procedures. Familiarity with export licensing, export classification, and UK, EU, and U.S. Customs regulations. Strong problem-solving skills and the ability to make decisions under pressure. Ability to work independently and in a team Working Hours: Monday to Thursday 8am to 4:15pm Friday - 8am to 3pm Benefits 25 days annual leave plus bank holidays 10% matched pension 3x annual salary life assurance Profit related bonus scheme Please note this role will be site based and is subject to the International Traffic in Arms Regulations (ITAR) which requires the jobholder to obtain a UK Government Baseline Personnel Security Standard clearance .

Tech Commodity Trading Manager - IT Consulting Location: London, UK Conexus has partnered with a leading global consultancy to find an experienced Manager with a strong background in IT Consulting and Commodity Trading to join its Energy & Utilities practice. This role offers the opportunity to lead transformation initiatives at the intersection of business, technology, and trading operations. You will advise a diverse client base, including utilities, international oil companies, merchant traders, renewable developers, and digital trading start-ups, on how to optimise and modernise their IT landscapes. Projects span classical ETRM implementations, cloud-based platforms, real-time risk management, and digital/AI solutions. Key Responsibilities Lead end-to-end delivery of IT transformation projects in energy trading. Act as a trusted advisor to senior stakeholders, shaping IT strategy and trading capabilities. Manage cross-functional teams and drive client engagement. Develop and implement solutions across the energy trading value chain. Contribute to practice development and thought leadership. Required Experience & Qualifications Around 10 years of professional experience in IT consulting and project delivery. Deep expertise in Energy Trading IT systems (e.g., Endur, Allegro, Openlink). Strong understanding of short-term trading, market access, and data-centric platforms. Experience with international energy companies or commodity trading firms. Bachelor's degree in a STEM field (Computer Science preferred); Master's degree or certifications (e.g., PMP, Agile, Cloud) are a plus. Technical & Domain Expertise ETRM systems, market data platforms, and trading operations. Cloud-based architectures (Azure, AWS), APIs, microservices. Real-time data, forecasting, optimization, and algorithmic trading. Regulatory compliance (REMIT, EMIR) and risk frameworks (VaR, credit risk). If you have experience in delivering tech commodity trading projects and running teams, we'd love to hear from you.

Date Posted: 2025-09-05 Country: United Kingdom Location: Rosemount Aerospace Limited, Malvern Hills Science Park, Geraldine Road, Malvern, WR14 3SZ Position Role Type: Unspecified Raytheon is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Raytheon has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. We are looking for a motivated and detail-oriented professional to join our UK team as a Global Trade & Project Management Specialist. This full-time position combines critical responsibilities in Global Trade compliance and operations with the opportunity to develop project management skills and support our experienced Programme Management team. This is a hybrid role with approximately 3 days onsite during the working week. Based at the foot of the beautiful Malvern Hills in Worcestershire, this is an opportunity to be part of a dynamic and innovative business unit that supports international and domestic customers who are 'interested to know what is happening in places they cannot be'. Our software and systems products produce meaningful intelligence from multiple data sources and present this information in an intuitive, secure and timely manner. We take the complexity out of data to empower our customers. What you will do in this role: Global Trade Responsibilities (Primary Focus) Import Control: Maintain accurate and auditable import records; provide clearance instructions; manage copy entries, amendments, and freight forwarder charges; identify correct HTS/Commodity codes. IPR Management: Maintain import records and conduct audits; manage quarterly filings with HMRC; discharge IPR; support scrap processes. Licence Management: Manage export licences, applications, and end-user controls. Export Control: Produce export documentation; manage SAP export transactions; clear export blocks; book shipments; ensure compliance with licence/end-user checks; manage ATA carnet and freight forwarder charges. GT Approvals: Maintain accurate records for MK Denial checks, travel permits, site visits, and tech data transfers. Policies & Procedures: Deploy and track Global Trade policies and procedures. Audits: Support annual audits, self-audits, and regulatory inspections (ECJU, HMRC, etc.). Training & Awareness: Support communication of policy changes, training, and awareness activities. Cross-Functional Support: Provide assistance to other support functions (e.g., Ethics, Security). Project Management Responsibilities (Development & Support Role) Support experienced Programme Managers in managing complex programmes involving multiple stakeholders. Assist in tracking project costs, budgets, and timelines. Contribute to the development and maintenance of project schedules and work plans. Help prepare and deliver consistent updates to internal and external stakeholders. Support bid/proposal coordination and submission. Assist in capturing lessons learned and implementing best practices for continuous improvement. Gain exposure to full project lifecycles, including customer engagement and new product introduction. Skills / Experience We Value: Prior import/export experience, preferably in aerospace or defence. Experience using SAP or similar ERP systems. Strong record management skills and attention to detail. Excellent communication, organisation, and time management skills. Ability to work under pressure, prioritise tasks, and adapt to change. Strong IT skills (Microsoft Office Suite). Personal Qualities: Self-motivated, proactive, and receptive to change. Works effectively both independently and as part of a team. Analytical and detail-oriented with strong problem-solving skills. Keen to develop project management expertise alongside core trade responsibilities. Education/Qualifications: Relevant third-level qualification (e.g., business, supply chain, international trade, or related field). Project Management qualifications (e.g., APM) desirable but not essential - training will be provided. What We Can Offer You: A unique opportunity to combine specialist Global Trade expertise with project management career development. Training and mentoring from experienced Programme Managers. A supportive and innovative working environment. The chance to contribute to meaningful projects with international impact. Competitive salary Support with professional fees EAP (Employee Assistance Programme) Healthcare benefits (including healthcare cash plan) Staff Discounts Work/Life Balance Wellness Programs Employee Recognition Death in Service Benefit Generous Employer Contribution Pension Scheme Opportunities for career progression and development Apply now and be part of the team that's defining the future of aerospace and defence with breakthrough technologies that push limits of known science Raytheon, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Raytheon IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Date Posted: 2025-09-05 Country: United Kingdom Location: Rosemount Aerospace Limited, Malvern Hills Science Park, Geraldine Road, Malvern, WR14 3SZ Position Role Type: Unspecified Raytheon is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Raytheon has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. We are looking for a motivated and detail-oriented professional to join our UK team as a Global Trade & Project Management Specialist. This full-time position combines critical responsibilities in Global Trade compliance and operations with the opportunity to develop project management skills and support our experienced Programme Management team. This is a hybrid role with approximately 3 days onsite during the working week. Based at the foot of the beautiful Malvern Hills in Worcestershire, this is an opportunity to be part of a dynamic and innovative business unit that supports international and domestic customers who are 'interested to know what is happening in places they cannot be'. Our software and systems products produce meaningful intelligence from multiple data sources and present this information in an intuitive, secure and timely manner. We take the complexity out of data to empower our customers. What you will do in this role: Global Trade Responsibilities (Primary Focus) Import Control: Maintain accurate and auditable import records; provide clearance instructions; manage copy entries, amendments, and freight forwarder charges; identify correct HTS/Commodity codes. IPR Management: Maintain import records and conduct audits; manage quarterly filings with HMRC; discharge IPR; support scrap processes. Licence Management: Manage export licences, applications, and end-user controls. Export Control: Produce export documentation; manage SAP export transactions; clear export blocks; book shipments; ensure compliance with licence/end-user checks; manage ATA carnet and freight forwarder charges. GT Approvals: Maintain accurate records for MK Denial checks, travel permits, site visits, and tech data transfers. Policies & Procedures: Deploy and track Global Trade policies and procedures. Audits: Support annual audits, self-audits, and regulatory inspections (ECJU, HMRC, etc.). Training & Awareness: Support communication of policy changes, training, and awareness activities. Cross-Functional Support: Provide assistance to other support functions (e.g., Ethics, Security). Project Management Responsibilities (Development & Support Role) Support experienced Programme Managers in managing complex programmes involving multiple stakeholders. Assist in tracking project costs, budgets, and timelines. Contribute to the development and maintenance of project schedules and work plans. Help prepare and deliver consistent updates to internal and external stakeholders. Support bid/proposal coordination and submission. Assist in capturing lessons learned and implementing best practices for continuous improvement. Gain exposure to full project lifecycles, including customer engagement and new product introduction. Skills / Experience We Value: Prior import/export experience, preferably in aerospace or defence. Experience using SAP or similar ERP systems. Strong record management skills and attention to detail. Excellent communication, organisation, and time management skills. Ability to work under pressure, prioritise tasks, and adapt to change. Strong IT skills (Microsoft Office Suite). Personal Qualities: Self-motivated, proactive, and receptive to change. Works effectively both independently and as part of a team. Analytical and detail-oriented with strong problem-solving skills. Keen to develop project management expertise alongside core trade responsibilities. Education/Qualifications: Relevant third-level qualification (e.g., business, supply chain, international trade, or related field). Project Management qualifications (e.g., APM) desirable but not essential - training will be provided. What We Can Offer You: A unique opportunity to combine specialist Global Trade expertise with project management career development. Training and mentoring from experienced Programme Managers. A supportive and innovative working environment. The chance to contribute to meaningful projects with international impact. Competitive salary Support with professional fees EAP (Employee Assistance Programme) Healthcare benefits (including healthcare cash plan) Staff Discounts Work/Life Balance Wellness Programs Employee Recognition Death in Service Benefit Generous Employer Contribution Pension Scheme Opportunities for career progression and development Apply now and be part of the team that's defining the future of aerospace and defence with breakthrough technologies that push limits of known science Raytheon, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Raytheon IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Copello are working with a defence client who are looking for an International Trade Compliance Manager to support the companys compliance with international trade compliance laws and regulations, including UK, EU and US (EAR/ITAR). The ITC Manager will be responsible for ensuring the company maintains a compliant and effective International Trade Compliance (ITC) function click apply for full job details

SOC Manager 6 Month contract initially Based: Hybrid/Leamington & Gaydon - Hybrid as per business need Rate: £Market rates p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a SOC Manager to join the team. As SOC Manager you will: * Oversee SOC activities by reviewing your team's performance metrics, incident reports and other key indicators * Lead incident response efforts when a security incident occurs, the SOC team has to respond as quickly as possible * Lead these efforts by establishing clear incident response procedures and protocols and conveying them to the team * Analyse incident reports to understand your organization's security posture by reviewing incident reports, SOC managers identify patterns and trends that may indicate weaknesses or vulnerabilities in their security defences * Serve as the point of contact (POC) for security incidents within the company. You are the primary liaison between the SOC team, other internal stakeholders, and external parties such as vendors, clients or regulatory bodies. * Be responsible for conducting information security investigations as a result of security incidents. These are previously identified by the Level 2 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone) End to end security incident management. You will play a key role in providing the highest level of technical expertise and handling the most complex security incidents. Key Responsibilities: * Manage service and process improvements of SOC, auditing SOC incidents, identifying new use cases and automations * POC for SOC engineering team, threat intelligence analyst and Threat exposure management * Act as a point of escalation for Level-2 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques * Act as the lead coordinator to individual information security incidents * Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Centre. * Document incidents from initial detection through final resolution * Ensure threat management, threat modelling, identify threat vectors and develop use cases for security monitoring * Create reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. * Act as focal point for any investigations involving security; to prepare reports and note follow up action * Participate in the role of Incident Manager during any incidents and emergencies * Ensure that all business recovery/contingency plans and/or procedures held within the security control rooms are always kept up to date * Coordinate with IT teams on escalations, tracking, performance issues, and outages Key skills & experience: * Strong knowledge in Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Public Key Infrastructure (PKI), Data Loss Prevention (DLP), Identity and Access Management (IAM) and SOC advancements such as EDR and SOAR * Good knowledge of SIEM technologies, like Google Chronicle, Splunk ES or QRadar * In-depth familiarity with security policies based on industry standards and best practices * Experienced within the information security field, with emphasis on security operations, incident management, intrusion analysis, security device installations, configuration, and troubleshooting (e. g., Firewall, IDS, etc.) * Experience in Log source integration and in Developing new correlation rules & Parser writing * Experienced in SOC automation development, cloud operations (e. g. AWS), Designing, building security operations centers and Regulatory Compliance * Ability to lead and communicate efficiently within a team environment along with Incident management process development and/or incident management experience * Solid understanding of information technology and information security required * Excellent communication and presentation skills with demonstrated skill in presenting analytical data effectively to varied audiences (including executives) * Ability to work well under pressure with differing levels of Management This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.