Fintech Payroll High-Growth Global Reach Transformation Leadership Ready to build, transform and scale a business with untapped potential? Let's start with fit: This is not a role for maintaining the status quo. Not for those who prioritise stability over challenge or consensus over action. Not for hands-off leaders waiting for perfect conditions. This is for someone who thrives in complexity, drives transformation, and wants to leave a clear, measurable mark. A leader who steps into imperfect environments, brings structure to ambiguity, and builds high-performing teams and scalable systems. We are a scaling payroll technology business operating across technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership of our UK operation and elevate it into a high-performing, commercially driven, operationally excellent unit. With strong momentum and clear headroom for growth, this is a chance to step in at a pivotal moment-shaping direction, raising standards, and building a platform for sustained success. The Role at a Glance Head of Commercial & Operations (UK) London / Hybrid Competitive Salary + Bonus Multinational business supporting complex, high-volume payroll environments across multiple jurisdictions. The Opportunity You will lead the UK operation (c.35 people) and oversee a multi-million-pound revenue stream. The business has solid foundations but requires sharper execution, stronger systems, and consistently high service standards to unlock its full potential. Your mandate: fix, build, scale. Within 12 months: stabilise operations, embed accountability, and significantly improve delivery consistency-creating a business that runs on process, data, and strong leadership rather than reactive effort. You will play a key role not just in operational improvement, but in shaping how the UK business contributes to the wider global organisation. What You'll Be Doing You will lead hands-on operational transformation-diagnosing payroll and service delivery issues at source, redesigning processes, and improving accuracy, efficiency, and consistency. You will elevate customer experience, moving from reactive delivery to a proactive, insight-led service model that builds trust and long-term client relationships. You'll build a true performance culture through clear KPIs, structured reporting, and weekly accountability rhythms-ensuring performance is visible, owned, and continuously improved. Leadership will be hands-on in the early stages. You'll spend time within the operation, reshaping and strengthening the team, developing key individuals, and ensuring the structure supports both day-to-day delivery and future scale. As operational stability is achieved, you will introduce a more structured commercial approach-supporting pipeline development, improving conversion, and aligning delivery capability with growth ambition. You will also work cross-functionally with senior stakeholders, ensuring alignment between UK operations and broader strategic objectives. About You You are a senior operational and commercial leader with a track record of delivering meaningful transformation in SaaS, fintech, or service-led environments. You have led teams at scale, improved performance through better systems and processes, and understand how to balance customer delivery with commercial outcomes. You are not purely strategic-you are hands-on, execution-focused, and comfortable operating close to the detail when needed. You thrive in environments that are evolving, where not everything is fully built, and where leadership requires clarity, pace, and resilience. You are confident making difficult decisions, addressing underperformance, and holding teams to high standards-while still creating an environment people want to be part of. Above all, you take ownership. You don't wait for direction-you create it. Why Join This is a rare opportunity to take real ownership of a UK business unit, shape how it operates, and deliver meaningful operational and commercial impact. You'll join an ambitious, growing organisation where strong leadership is valued, pace is high, and results are recognised. You will have the autonomy to make decisions, the backing to implement change, and the platform to build something that stands as a clear example of transformation done well. For the right person, this is not just another role-it's a defining career move. Application Notice We take your privacy seriously. You may be contacted by email, text, or phone. Your data is processed by RR (Recruitment Revolution) in line with their Data Privacy Policy, available on their website.
May 19, 2026
Full time
Fintech Payroll High-Growth Global Reach Transformation Leadership Ready to build, transform and scale a business with untapped potential? Let's start with fit: This is not a role for maintaining the status quo. Not for those who prioritise stability over challenge or consensus over action. Not for hands-off leaders waiting for perfect conditions. This is for someone who thrives in complexity, drives transformation, and wants to leave a clear, measurable mark. A leader who steps into imperfect environments, brings structure to ambiguity, and builds high-performing teams and scalable systems. We are a scaling payroll technology business operating across technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership of our UK operation and elevate it into a high-performing, commercially driven, operationally excellent unit. With strong momentum and clear headroom for growth, this is a chance to step in at a pivotal moment-shaping direction, raising standards, and building a platform for sustained success. The Role at a Glance Head of Commercial & Operations (UK) London / Hybrid Competitive Salary + Bonus Multinational business supporting complex, high-volume payroll environments across multiple jurisdictions. The Opportunity You will lead the UK operation (c.35 people) and oversee a multi-million-pound revenue stream. The business has solid foundations but requires sharper execution, stronger systems, and consistently high service standards to unlock its full potential. Your mandate: fix, build, scale. Within 12 months: stabilise operations, embed accountability, and significantly improve delivery consistency-creating a business that runs on process, data, and strong leadership rather than reactive effort. You will play a key role not just in operational improvement, but in shaping how the UK business contributes to the wider global organisation. What You'll Be Doing You will lead hands-on operational transformation-diagnosing payroll and service delivery issues at source, redesigning processes, and improving accuracy, efficiency, and consistency. You will elevate customer experience, moving from reactive delivery to a proactive, insight-led service model that builds trust and long-term client relationships. You'll build a true performance culture through clear KPIs, structured reporting, and weekly accountability rhythms-ensuring performance is visible, owned, and continuously improved. Leadership will be hands-on in the early stages. You'll spend time within the operation, reshaping and strengthening the team, developing key individuals, and ensuring the structure supports both day-to-day delivery and future scale. As operational stability is achieved, you will introduce a more structured commercial approach-supporting pipeline development, improving conversion, and aligning delivery capability with growth ambition. You will also work cross-functionally with senior stakeholders, ensuring alignment between UK operations and broader strategic objectives. About You You are a senior operational and commercial leader with a track record of delivering meaningful transformation in SaaS, fintech, or service-led environments. You have led teams at scale, improved performance through better systems and processes, and understand how to balance customer delivery with commercial outcomes. You are not purely strategic-you are hands-on, execution-focused, and comfortable operating close to the detail when needed. You thrive in environments that are evolving, where not everything is fully built, and where leadership requires clarity, pace, and resilience. You are confident making difficult decisions, addressing underperformance, and holding teams to high standards-while still creating an environment people want to be part of. Above all, you take ownership. You don't wait for direction-you create it. Why Join This is a rare opportunity to take real ownership of a UK business unit, shape how it operates, and deliver meaningful operational and commercial impact. You'll join an ambitious, growing organisation where strong leadership is valued, pace is high, and results are recognised. You will have the autonomy to make decisions, the backing to implement change, and the platform to build something that stands as a clear example of transformation done well. For the right person, this is not just another role-it's a defining career move. Application Notice We take your privacy seriously. You may be contacted by email, text, or phone. Your data is processed by RR (Recruitment Revolution) in line with their Data Privacy Policy, available on their website.
Fintech Payroll High-Growth Global Reach Change & Transformation Leadership Ready to build, transform and scale business brimming with untapped potential? Let s do a quick compatibility check • This is not a role for someone looking to maintain the status quo. • It is not a role for someone who prefers stability over challenge, or consensus over decisive action. • It is not a role for a caretaker, a delegator-from-a-distance, or someone waiting for the perfect conditions before making change. This is a role for someone who sees opportunity where others see complexity; someone who thrives on transformation; and wants to leave a visible, measurable mark on a business trusted by global organisations to deliver in highly regulated, deadline-critical environments. It suits a leader who is comfortable working through operational complexity, diagnosing issues firsthandstepping into imperfect situations, bringing structure to ambiguity, and building high-performing teams and systems from the ground up, turning inconsistent delivery into clear, repeatable ways of working. We are a scaling payroll technology business operating at the intersection of technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership of our UK operation and elevate it into a high-performing, commercially driven, and operationally excellent unit. With strong momentum and clear potential, this is an opportunity to step in, take control, and shape the next phase of growth - embedding discipline, raising standards, and building a platform for sustainable operational and commercial success. If you re currently operating in a senior operations, commercial, or general management role within a SaaS or service-led business, and you own delivery, people and performance, and real business outcomes - we d love to hear from you. The Role at a Glance Head of Commercial & Operations (UK) London / Hybrid Competitive Salary Package + Bonus + Leadership Opportunity Company: Multinational business with established international operations supporting complex, high-volume payroll environments Your Skills: Highly experienced, senior operations and commercial leader who has led complex service businesses through transformation and scale. The Opportunity You will take full responsibility for the UK operation, leading a team of around 35 and overseeing a multi-million-pound revenue stream. The business has solid foundations but requires sharper execution, stronger systems, and consistently high customer service standards. Your mandate is clear: transform performance, embed accountability, and build a scalable engine for growth. Within twelve months the expectation is to stabilise operations, embed discipline and accountability, and materially lift delivery consistency so the business is positioned to scale and driven by process, data, and strong leadership. This is a rare opportunity to step into a genuine fix, build, scale role where your impact will be both immediate and lasting. What You ll Be Doing At the heart of the role is hands-on operational transformation. You will work directly with teams to diagnose issues in payroll and service delivery, redesigning processes to materially improve accuracy, consistency, and efficiency. Alongside this, you will elevate the customer experience, shifting the business from reactive service delivery to a proactive, high-quality client offering that builds trust and long-term relationships. A critical part of your remit will be building a true performance culture. You will introduce clear KPIs, implement weekly accountability rhythms, and ensure that underperformance is addressed quickly and decisively. The goal is to replace ambiguity and busyness with clarity, ownership, and measurable outcomes. You will also take a hands-on approach to leadership, spending time inside the operation in the early months reshaping and strengthening the team where needed, developing key individuals, and ensuring the structure both supports day-to-day execution and is fit for scale. Once operational confidence is established, you will begin to establish a more structured commercial capability, supporting pipeline generation, enabling growth, and ensuring the business is set up to capitalise on market opportunity. What Success Looks Like Success in this role is not subjective. It is measurable, visible, and business-critical. Within your first year, operational performance will be significantly improved, with higher accuracy, greater efficiency, and a more streamlined cost base. Customer satisfaction will rise to consistently strong levels, reflecting a more reliable and proactive service. The team will operate within a clear framework of accountability, with performance tracked, managed, and improved in real time. The business will no longer rely on reactive fixes and short-term interventions but will instead run on efficient systems, repeatable processes, clear ownership and strong leadership disciplined execution. Alongside this, the foundations of a commercial engine will be in place, generating consistent pipeline and supporting future growth. About You You are an experienced operational and commercial leader who has already delivered meaningful transformation in a SaaS, fintech, or service-led environment. You are comfortable leading teams of scale and have a track record of improving performance by reducing cost, increasing quality, and implementing better systems. You are not purely strategic: you are hands-on, execution-focused, and comfortable being close to the detail when needed. You know how to operate in environments that are evolving quickly, where not everything is fully built, and where leadership requires both clarity and resilience. You are confident in making difficult decisions, addressing underperformance, and holding people to high standards, while still building a culture that people want to be part of. Above all, you take ownership. You do not wait for direction - you create it, and you act decisively. Why Join? This role offers a level of ownership, influence and impact that is increasingly rare. You will have the opportunity to shape how the UK business operates, influence its future direction, and build something that stands as a clear example of transformation done well. You will be working in a business that is ambitious, growing, and evolving, where strong leadership is recognised and results are valued. For the right person, this is not just another role, but a defining chapter in your career a rare opportunity to take real ownership and have a lasting operational and commercial impact. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 17, 2026
Full time
Fintech Payroll High-Growth Global Reach Change & Transformation Leadership Ready to build, transform and scale business brimming with untapped potential? Let s do a quick compatibility check • This is not a role for someone looking to maintain the status quo. • It is not a role for someone who prefers stability over challenge, or consensus over decisive action. • It is not a role for a caretaker, a delegator-from-a-distance, or someone waiting for the perfect conditions before making change. This is a role for someone who sees opportunity where others see complexity; someone who thrives on transformation; and wants to leave a visible, measurable mark on a business trusted by global organisations to deliver in highly regulated, deadline-critical environments. It suits a leader who is comfortable working through operational complexity, diagnosing issues firsthandstepping into imperfect situations, bringing structure to ambiguity, and building high-performing teams and systems from the ground up, turning inconsistent delivery into clear, repeatable ways of working. We are a scaling payroll technology business operating at the intersection of technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership of our UK operation and elevate it into a high-performing, commercially driven, and operationally excellent unit. With strong momentum and clear potential, this is an opportunity to step in, take control, and shape the next phase of growth - embedding discipline, raising standards, and building a platform for sustainable operational and commercial success. If you re currently operating in a senior operations, commercial, or general management role within a SaaS or service-led business, and you own delivery, people and performance, and real business outcomes - we d love to hear from you. The Role at a Glance Head of Commercial & Operations (UK) London / Hybrid Competitive Salary Package + Bonus + Leadership Opportunity Company: Multinational business with established international operations supporting complex, high-volume payroll environments Your Skills: Highly experienced, senior operations and commercial leader who has led complex service businesses through transformation and scale. The Opportunity You will take full responsibility for the UK operation, leading a team of around 35 and overseeing a multi-million-pound revenue stream. The business has solid foundations but requires sharper execution, stronger systems, and consistently high customer service standards. Your mandate is clear: transform performance, embed accountability, and build a scalable engine for growth. Within twelve months the expectation is to stabilise operations, embed discipline and accountability, and materially lift delivery consistency so the business is positioned to scale and driven by process, data, and strong leadership. This is a rare opportunity to step into a genuine fix, build, scale role where your impact will be both immediate and lasting. What You ll Be Doing At the heart of the role is hands-on operational transformation. You will work directly with teams to diagnose issues in payroll and service delivery, redesigning processes to materially improve accuracy, consistency, and efficiency. Alongside this, you will elevate the customer experience, shifting the business from reactive service delivery to a proactive, high-quality client offering that builds trust and long-term relationships. A critical part of your remit will be building a true performance culture. You will introduce clear KPIs, implement weekly accountability rhythms, and ensure that underperformance is addressed quickly and decisively. The goal is to replace ambiguity and busyness with clarity, ownership, and measurable outcomes. You will also take a hands-on approach to leadership, spending time inside the operation in the early months reshaping and strengthening the team where needed, developing key individuals, and ensuring the structure both supports day-to-day execution and is fit for scale. Once operational confidence is established, you will begin to establish a more structured commercial capability, supporting pipeline generation, enabling growth, and ensuring the business is set up to capitalise on market opportunity. What Success Looks Like Success in this role is not subjective. It is measurable, visible, and business-critical. Within your first year, operational performance will be significantly improved, with higher accuracy, greater efficiency, and a more streamlined cost base. Customer satisfaction will rise to consistently strong levels, reflecting a more reliable and proactive service. The team will operate within a clear framework of accountability, with performance tracked, managed, and improved in real time. The business will no longer rely on reactive fixes and short-term interventions but will instead run on efficient systems, repeatable processes, clear ownership and strong leadership disciplined execution. Alongside this, the foundations of a commercial engine will be in place, generating consistent pipeline and supporting future growth. About You You are an experienced operational and commercial leader who has already delivered meaningful transformation in a SaaS, fintech, or service-led environment. You are comfortable leading teams of scale and have a track record of improving performance by reducing cost, increasing quality, and implementing better systems. You are not purely strategic: you are hands-on, execution-focused, and comfortable being close to the detail when needed. You know how to operate in environments that are evolving quickly, where not everything is fully built, and where leadership requires both clarity and resilience. You are confident in making difficult decisions, addressing underperformance, and holding people to high standards, while still building a culture that people want to be part of. Above all, you take ownership. You do not wait for direction - you create it, and you act decisively. Why Join? This role offers a level of ownership, influence and impact that is increasingly rare. You will have the opportunity to shape how the UK business operates, influence its future direction, and build something that stands as a clear example of transformation done well. You will be working in a business that is ambitious, growing, and evolving, where strong leadership is recognised and results are valued. For the right person, this is not just another role, but a defining chapter in your career a rare opportunity to take real ownership and have a lasting operational and commercial impact. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Fintech Payroll High-Growth Global Reach Change & Transformation Leadership Ready to build, transform and scale business brimming with untapped potential? Let's do a quick compatibility check • This is not a role for someone looking to maintain the status quo. • It is not a role for someone who prefers stability over challenge, or consensus over decisive action. • It is not a role for a caretaker, a delegator-from-a-distance, or someone waiting for the perfect conditions before making change. This is a role for someone who sees opportunity where others see complexity; someone who thrives on transformation; and wants to leave a visible, measurable mark on a business trusted by global organisations to deliver in highly regulated, deadline-critical environments. It suits a leader who is comfortable working through operational complexity, diagnosing issues firsthandstepping into imperfect situations, bringing structure to ambiguity, and building high-performing teams and systems from the ground up, turning inconsistent delivery into clear, repeatable ways of working. We are a scaling payroll technology business operating at the intersection of technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership of our UK operation and elevate it into a high-performing, commercially driven, and operationally excellent unit. With strong momentum and clear potential, this is an opportunity to step in, take control, and shape the next phase of growth - embedding discipline, raising standards, and building a platform for sustainable operational and commercial success. If you're currently operating in a senior operations, commercial, or general management role within a SaaS or service-led business, and you own delivery, people and performance, and real business outcomes - we'd love to hear from you. - The Role at a Glance Head of Commercial & Operations (UK) London / Hybrid Competitive Salary Package + Bonus + Leadership Opportunity Company: Multinational business with established international operations supporting complex, high-volume payroll environments Your Skills: Highly experienced, senior operations and commercial leader who has led complex service businesses through transformation and scale. The Opportunity You will take full responsibility for the UK operation, leading a team of around 35 and overseeing a multi-million-pound revenue stream. The business has solid foundations but requires sharper execution, stronger systems, and consistently high customer service standards. Your mandate is clear: transform performance, embed accountability, and build a scalable engine for growth. Within twelve months the expectation is to stabilise operations, embed discipline and accountability, and materially lift delivery consistency so the business is positioned to scale and driven by process, data, and strong leadership. This is a rare opportunity to step into a genuine "fix, build, scale" role where your impact will be both immediate and lasting. What You'll Be Doing At the heart of the role is hands-on operational transformation. You will work directly with teams to diagnose issues in payroll and service delivery, redesigning processes to materially improve accuracy, consistency, and efficiency. Alongside this, you will elevate the customer experience, shifting the business from reactive service delivery to a proactive, high-quality client offering that builds trust and long-term relationships. A critical part of your remit will be building a true performance culture. You will introduce clear KPIs, implement weekly accountability rhythms, and ensure that underperformance is addressed quickly and decisively. The goal is to replace ambiguity and "busyness" with clarity, ownership, and measurable outcomes. You will also take a hands-on approach to leadership, spending time inside the operation in the early months reshaping and strengthening the team where needed, developing key individuals, and ensuring the structure both supports day-to-day execution and is fit for scale. Once operational confidence is established, you will begin to establish a more structured commercial capability, supporting pipeline generation, enabling growth, and ensuring the business is set up to capitalise on market opportunity. What Success Looks Like Success in this role is not subjective. It is measurable, visible, and business-critical. Within your first year, operational performance will be significantly improved, with higher accuracy, greater efficiency, and a more streamlined cost base. Customer satisfaction will rise to consistently strong levels, reflecting a more reliable and proactive service. The team will operate within a clear framework of accountability, with performance tracked, managed, and improved in real time. The business will no longer rely on reactive fixes and short-term interventions but will instead run on efficient systems, repeatable processes, clear ownership and strong leadership disciplined execution. Alongside this, the foundations of a commercial engine will be in place, generating consistent pipeline and supporting future growth. About You You are an experienced operational and commercial leader who has already delivered meaningful transformation in a SaaS, fintech, or service-led environment. You are comfortable leading teams of scale and have a track record of improving performance by reducing cost, increasing quality, and implementing better systems. You are not purely strategic: you are hands-on, execution-focused, and comfortable being close to the detail when needed. You know how to operate in environments that are evolving quickly, where not everything is fully built, and where leadership requires both clarity and resilience. You are confident in making difficult decisions, addressing underperformance, and holding people to high standards, while still building a culture that people want to be part of. Above all, you take ownership. You do not wait for direction - you create it, and you act decisively. Why Join? This role offers a level of ownership, influence and impact that is increasingly rare. You will have the opportunity to shape how the UK business operates, influence its future direction, and build something that stands as a clear example of transformation done well. You will be working in a business that is ambitious, growing, and evolving, where strong leadership is recognised and results are valued. For the right person, this is not just another role, but a defining chapter in your career - a rare opportunity to take real ownership and have a lasting operational and commercial impact. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
Fintech Payroll High-Growth Global Reach Change & Transformation Leadership Ready to build, transform and scale business brimming with untapped potential? Let's do a quick compatibility check • This is not a role for someone looking to maintain the status quo. • It is not a role for someone who prefers stability over challenge, or consensus over decisive action. • It is not a role for a caretaker, a delegator-from-a-distance, or someone waiting for the perfect conditions before making change. This is a role for someone who sees opportunity where others see complexity; someone who thrives on transformation; and wants to leave a visible, measurable mark on a business trusted by global organisations to deliver in highly regulated, deadline-critical environments. It suits a leader who is comfortable working through operational complexity, diagnosing issues firsthandstepping into imperfect situations, bringing structure to ambiguity, and building high-performing teams and systems from the ground up, turning inconsistent delivery into clear, repeatable ways of working. We are a scaling payroll technology business operating at the intersection of technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership of our UK operation and elevate it into a high-performing, commercially driven, and operationally excellent unit. With strong momentum and clear potential, this is an opportunity to step in, take control, and shape the next phase of growth - embedding discipline, raising standards, and building a platform for sustainable operational and commercial success. If you're currently operating in a senior operations, commercial, or general management role within a SaaS or service-led business, and you own delivery, people and performance, and real business outcomes - we'd love to hear from you. - The Role at a Glance Head of Commercial & Operations (UK) London / Hybrid Competitive Salary Package + Bonus + Leadership Opportunity Company: Multinational business with established international operations supporting complex, high-volume payroll environments Your Skills: Highly experienced, senior operations and commercial leader who has led complex service businesses through transformation and scale. The Opportunity You will take full responsibility for the UK operation, leading a team of around 35 and overseeing a multi-million-pound revenue stream. The business has solid foundations but requires sharper execution, stronger systems, and consistently high customer service standards. Your mandate is clear: transform performance, embed accountability, and build a scalable engine for growth. Within twelve months the expectation is to stabilise operations, embed discipline and accountability, and materially lift delivery consistency so the business is positioned to scale and driven by process, data, and strong leadership. This is a rare opportunity to step into a genuine "fix, build, scale" role where your impact will be both immediate and lasting. What You'll Be Doing At the heart of the role is hands-on operational transformation. You will work directly with teams to diagnose issues in payroll and service delivery, redesigning processes to materially improve accuracy, consistency, and efficiency. Alongside this, you will elevate the customer experience, shifting the business from reactive service delivery to a proactive, high-quality client offering that builds trust and long-term relationships. A critical part of your remit will be building a true performance culture. You will introduce clear KPIs, implement weekly accountability rhythms, and ensure that underperformance is addressed quickly and decisively. The goal is to replace ambiguity and "busyness" with clarity, ownership, and measurable outcomes. You will also take a hands-on approach to leadership, spending time inside the operation in the early months reshaping and strengthening the team where needed, developing key individuals, and ensuring the structure both supports day-to-day execution and is fit for scale. Once operational confidence is established, you will begin to establish a more structured commercial capability, supporting pipeline generation, enabling growth, and ensuring the business is set up to capitalise on market opportunity. What Success Looks Like Success in this role is not subjective. It is measurable, visible, and business-critical. Within your first year, operational performance will be significantly improved, with higher accuracy, greater efficiency, and a more streamlined cost base. Customer satisfaction will rise to consistently strong levels, reflecting a more reliable and proactive service. The team will operate within a clear framework of accountability, with performance tracked, managed, and improved in real time. The business will no longer rely on reactive fixes and short-term interventions but will instead run on efficient systems, repeatable processes, clear ownership and strong leadership disciplined execution. Alongside this, the foundations of a commercial engine will be in place, generating consistent pipeline and supporting future growth. About You You are an experienced operational and commercial leader who has already delivered meaningful transformation in a SaaS, fintech, or service-led environment. You are comfortable leading teams of scale and have a track record of improving performance by reducing cost, increasing quality, and implementing better systems. You are not purely strategic: you are hands-on, execution-focused, and comfortable being close to the detail when needed. You know how to operate in environments that are evolving quickly, where not everything is fully built, and where leadership requires both clarity and resilience. You are confident in making difficult decisions, addressing underperformance, and holding people to high standards, while still building a culture that people want to be part of. Above all, you take ownership. You do not wait for direction - you create it, and you act decisively. Why Join? This role offers a level of ownership, influence and impact that is increasingly rare. You will have the opportunity to shape how the UK business operates, influence its future direction, and build something that stands as a clear example of transformation done well. You will be working in a business that is ambitious, growing, and evolving, where strong leadership is recognised and results are valued. For the right person, this is not just another role, but a defining chapter in your career - a rare opportunity to take real ownership and have a lasting operational and commercial impact. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
