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Your new company We are currently recruiting for a Complaints handler for a North West Housing Association. Your new role You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service). You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance.This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience. What you'll need to succeed The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate. What you'll get in return You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)