Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working : 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn t a renewals-only role. You ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. • Identify expansion opportunities across managed services, projects and new use cases. • Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. • Bring the customer perspective into UP3 and help shape how we support and grow each account. What you ll be selling You ll be selling high-value, consultative services (not software licences): • Managed Support Services (MSS) - product support, triage and issue resolution • Managed Development Services (MDS) - ServiceNow app development, days per year • Professional Services (PS) project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you ll be selling to • Mid-market enterprise and public sector orgs operating at national to global scale. • Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). • Deep, long term customer relationships rather than transactional engagements. • You ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation • Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target • Account model: Land and expand within existing enterprise customers • Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) • Sales cycles: Expect 18-24 months, shorter than this is uncommon • Stakeholders: Platform owners, IT leadership, transformation leads and procurement • Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we re looking for You don t need to tick every box - if you recognise yourself in most of these, we d love to hear from you: • ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. • Strong experience in enterprise account management or strategic sales. • Proven success growing revenue within existing customers (not just renewals). • Experience selling managed services, consulting or complex technology solutions. • Comfortable navigating long sales cycles and multiple senior stakeholders. • Good commercial judgement and a track record of owning deals from start to finish. • A clear, organised approach to pipeline and account planning. • Enjoys autonomy, accountability and high standards. What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working: 2-3 days a week UP3 is a fast-growing ServiceNow boutique working with complex, regulated organisations across public sector, CNI, transport, defence and legal. We re hiring an Account Director to look after a small portfolio of enterprise customers and help those relationships grow. For customers, you ll be their go-to person, building relationships up to C-suite and helping them get more from ServiceNow through adoption, optimisation, automation and AI-led change. For UP3, you ll help us stay sharp on what matters in each account and keep sales and delivery tightly aligned, so we sell the right work and deliver it brilliantly. It s a high-trust role with real autonomy. You ll own the whole process (prospecting, proposals, pricing and negotiation) and set the direction for each account, without the layers of process you d usually see in a big SI or global consultancy. Role and Key Responsibilities • Own the commercial relationship across a small set of key enterprise accounts (2-3) and build a clear plan to grow them over the next few years. • Build strong relationships with senior stakeholders (up to C-suite) so you can spot, shape and close bigger, more complex opportunities. • Lead pricing and contract conversations, partnering closely with delivery leaders so what we sell is realistic and what we deliver is excellent. • Run commercial conversations on scope, pricing and terms, and keep your pipeline up to date so everyone s clear on what s landing when. • Be the person customers come to when something needs sorting quickly. • Bring a steady rhythm to forecasting and keep things transparent internally. What You ll Be Selling You ll be selling high value, consultative services (not licences): • Managed Support Services (MSS) ongoing support, triage and issue resolution • Managed Development Services (MDS) ServiceNow app development (days per year) • Professional Services (PS) project-based delivery Customers are usually mid-market (around (phone number removed) people) and operate in regulated or mission critical environments. Alongside our managed and project services, we also help customers get more from ServiceNow through adoption and optimisation, plus AI-led automation. Who You ll Be Selling To • Mid-market enterprise and public sector organisations, often operating at national or global scale. • Regulated, mission critical settings (defence, CNI, transport, legal, healthcare). • Long-term relationships rather than one-off, transactional work. You ll work with customers who are investing heavily in ServiceNow as a core platform for operations and transformation, including AI led automation. Deal Profile, Sales Motion and Compensation Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target. Account model: Land and expand within existing enterprise customers Expected deal sizes: £500k - £2m+ (with multiyear expansion potential) Sales cycles: Expect 18-24 months, shorter than this is uncommon Stakeholders: Platform owners, IT leadership, transformation leads and procurement Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts You ll do well here if you re disciplined, patient and credible, this isn t about quick wins. We build real relationships with customers and keep conversations honest, which is what creates the opportunities (and the impact) over time. What We re Looking For You don t need to tick every box, if you recognise yourself in most of these we d like to talk: • ServiceNow experience is beneficial, but not essential - transferrable enterprise sales experience matters more • Strong experience in strategic account management and/or enterprise sales. • Proven track record of expanding large, complex accounts. • Background in managed services, consulting or enterprise technology environments • Comfortable engaging at executive and board level. • Commercially sharp, with a structured way of running deals. • Enjoys a fast-moving environment with high standards. Experience from large SIs is welcome if you enjoy being hands on and operating without layers of process. Benefits What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 15, 2026
Full time
Reporting line: David Bartoli (Sales Director) Office location: The Ministry, London SE1 Hybrid working: 2-3 days a week UP3 is a fast-growing ServiceNow boutique working with complex, regulated organisations across public sector, CNI, transport, defence and legal. We re hiring an Account Director to look after a small portfolio of enterprise customers and help those relationships grow. For customers, you ll be their go-to person, building relationships up to C-suite and helping them get more from ServiceNow through adoption, optimisation, automation and AI-led change. For UP3, you ll help us stay sharp on what matters in each account and keep sales and delivery tightly aligned, so we sell the right work and deliver it brilliantly. It s a high-trust role with real autonomy. You ll own the whole process (prospecting, proposals, pricing and negotiation) and set the direction for each account, without the layers of process you d usually see in a big SI or global consultancy. Role and Key Responsibilities • Own the commercial relationship across a small set of key enterprise accounts (2-3) and build a clear plan to grow them over the next few years. • Build strong relationships with senior stakeholders (up to C-suite) so you can spot, shape and close bigger, more complex opportunities. • Lead pricing and contract conversations, partnering closely with delivery leaders so what we sell is realistic and what we deliver is excellent. • Run commercial conversations on scope, pricing and terms, and keep your pipeline up to date so everyone s clear on what s landing when. • Be the person customers come to when something needs sorting quickly. • Bring a steady rhythm to forecasting and keep things transparent internally. What You ll Be Selling You ll be selling high value, consultative services (not licences): • Managed Support Services (MSS) ongoing support, triage and issue resolution • Managed Development Services (MDS) ServiceNow app development (days per year) • Professional Services (PS) project-based delivery Customers are usually mid-market (around (phone number removed) people) and operate in regulated or mission critical environments. Alongside our managed and project services, we also help customers get more from ServiceNow through adoption and optimisation, plus AI-led automation. Who You ll Be Selling To • Mid-market enterprise and public sector organisations, often operating at national or global scale. • Regulated, mission critical settings (defence, CNI, transport, legal, healthcare). • Long-term relationships rather than one-off, transactional work. You ll work with customers who are investing heavily in ServiceNow as a core platform for operations and transformation, including AI led automation. Deal Profile, Sales Motion and Compensation Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target. Account model: Land and expand within existing enterprise customers Expected deal sizes: £500k - £2m+ (with multiyear expansion potential) Sales cycles: Expect 18-24 months, shorter than this is uncommon Stakeholders: Platform owners, IT leadership, transformation leads and procurement Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts You ll do well here if you re disciplined, patient and credible, this isn t about quick wins. We build real relationships with customers and keep conversations honest, which is what creates the opportunities (and the impact) over time. What We re Looking For You don t need to tick every box, if you recognise yourself in most of these we d like to talk: • ServiceNow experience is beneficial, but not essential - transferrable enterprise sales experience matters more • Strong experience in strategic account management and/or enterprise sales. • Proven track record of expanding large, complex accounts. • Background in managed services, consulting or enterprise technology environments • Comfortable engaging at executive and board level. • Commercially sharp, with a structured way of running deals. • Enjoys a fast-moving environment with high standards. Experience from large SIs is welcome if you enjoy being hands on and operating without layers of process. Benefits What s in it for you? • A genuinely Great Place to Work - we ve been certified since 2022. Click here to hear more about what s it like to work at UP3 - Careers ServiceNow elite partner UP3 • Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 ServiceNow Careers Elite Partner • Vitality private healthcare, GP access, Bupa dental care and onsite gym. • Enhanced parental leave package, pension (4% employer contribution) and life insurance. • Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. • 25 days holiday (increasing with tenure), plus bank holidays. • £250 home office setup allowance to get your desk, chair and kit sorted. • Best in class tech stack, tools and training. We re committed to providing all you need to be successful in this role • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
