Customer Service Advisor - Temporary Role (6 Months)We're currently recruiting for Customer Service Advisors to support a high-profile project assisting retired employees with accessing their benefits.Key DetailsLocation: Waterside (5 days onsite - non-negotiable)Start Date: ASAP (target 15th June 2026)Contract Length: 6 months (potential to extend)Working Hours: Monday to Friday, 9am - 5pm Pay Rate: PAYE: £15.15 basic / £17.43 (premium rate) Umbrella: £20 per hourRole Overview You'll be handling inbound calls from retired employees who need help resetting passwords and accessing services such as pensions, holiday benefits, and staff travel.Call volume: 50-100 calls per dayAverage call time: Around 10 minutesFull training will be providedThis is a key support role during a period of increased demand, with call volumes rising significantly.What We're Looking ForAt least 1 year of customer service experience (phone or face-to-face)Good communication and problem-solving skillsBasic IT skills (Teams, Outlook, general systems)Ability to learn new systems quicklyImportant InformationCandidates must be available immediatelyYou'll need to pass a DBS check and complete compliance quicklyIdeally located within a reasonable commute to Waterside Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 09, 2026
Contractor
Customer Service Advisor - Temporary Role (6 Months)We're currently recruiting for Customer Service Advisors to support a high-profile project assisting retired employees with accessing their benefits.Key DetailsLocation: Waterside (5 days onsite - non-negotiable)Start Date: ASAP (target 15th June 2026)Contract Length: 6 months (potential to extend)Working Hours: Monday to Friday, 9am - 5pm Pay Rate: PAYE: £15.15 basic / £17.43 (premium rate) Umbrella: £20 per hourRole Overview You'll be handling inbound calls from retired employees who need help resetting passwords and accessing services such as pensions, holiday benefits, and staff travel.Call volume: 50-100 calls per dayAverage call time: Around 10 minutesFull training will be providedThis is a key support role during a period of increased demand, with call volumes rising significantly.What We're Looking ForAt least 1 year of customer service experience (phone or face-to-face)Good communication and problem-solving skillsBasic IT skills (Teams, Outlook, general systems)Ability to learn new systems quicklyImportant InformationCandidates must be available immediatelyYou'll need to pass a DBS check and complete compliance quicklyIdeally located within a reasonable commute to Waterside Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We have an exciting opportunity to work within our higher education client based in Uxbridge. Job title: Payroll and Pensions Specialist Pay rate: 24.73 Duration: 12 months Location: Uxbridge Hours / days: Monday to Friday 9am to 5pm. First few weeks training will be fully onsite and after this 2 days from home and 3 days in the office. Main accountabilities: As a member of HR's Employment Services Team, the Payroll and Pensions Specialist is responsible for supporting the full range of payroll and pension arrangements, activities and policies; ensuring that the University's financial regulations, payroll procedures and statutory regulations are adhered to. This includes: the reconciliation of payroll control accounts in relation to all payroll allowances, pension schemes and payroll deductions; and assisting the Senior Payroll and Pensions Manager and the Payroll and Pensions manager in a range of payroll and pensions issues. Covering work for the Senior Payroll and Pensions Manager/ Payroll and Pensions Manager Key duties and responsibilities: Be the first point of contact for queries relating to complex Payroll and Pensions issues. Supporting the Payroll Team with standard queries. Ensure all University staff are paid in accordance with the terms and conditions of their employment, University Financial Regulations and relevant legislation and that payroll processing is accurate, timely, efficient and effectively controlled. Ensure all monthly payroll processes and reviews are completed in a timely fashion and an audit trail is established and recorded through to the monthly payroll sign off. Ensure monthly bac's files are created and submitted to the Finance Department in a timely fashion ensuring staff are paid in accordance with each month's scheduled pay date. Assist with the implementation of revised rates of pay, variable allowances, and any Payment & Deductions to staff in accordance with nationally negotiated and agreed rates. Assist with annual internal and external audits of Payroll processes and procedure and assist with statutory year end and monthly payroll activities, ensuring compliance with new tax year changes and updates. Be responsible for the recovery of salary overpayments, communications to employees and ongoing monthly monitoring; escalating any areas of concern to the Senior Payroll and Pensions Manager. Be responsible for the delivery of an effective and timely Pension's administration and activities for all pensions schemes offered by the University (USS, LGPS, TPS, Nest and PS). This includes: provision of appropriate information and assistance to employees regarding their pension options across all pension schemes including ill health retirement, flexible retirement and additional pension contributions. data collection and reconciliation of monthly (e.g., USS & Teachers Pensions) and Annual (e.g., LGPS and Teachers Pensions End of Year Certificate) returns and any audited requirements. Support the ERP system implementation and complete any project related tasks assigned by the Payroll Workstream lead. Act as a support and escalation point for the Payroll & Pensions Advisors when needed and in the absence of the Payroll & Pensions Manager. Education, qualifications & training Educated to degree level or equivalent qualification/professional experience CIPP Payroll Management qualification or equivalent experience/professional qualification IPPM Qualification or working towards E E D Experience Experience of leading, motivating and managing a payroll team. Experience of managing Payroll(s) with volume exceeding 2000 employees Experience in managing pension schemes especially final salary pension schemes. Experience of working with and responding to internal and external auditors Strong track record of providing professional advice and guidance to senior managers and other stakeholders on payroll and pension matters Experience of managing payroll/pension related projects Experience of working in the Higher Education sector or similar complex and regulated organisation. E E E E E E Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 09, 2026
Seasonal
We have an exciting opportunity to work within our higher education client based in Uxbridge. Job title: Payroll and Pensions Specialist Pay rate: 24.73 Duration: 12 months Location: Uxbridge Hours / days: Monday to Friday 9am to 5pm. First few weeks training will be fully onsite and after this 2 days from home and 3 days in the office. Main accountabilities: As a member of HR's Employment Services Team, the Payroll and Pensions Specialist is responsible for supporting the full range of payroll and pension arrangements, activities and policies; ensuring that the University's financial regulations, payroll procedures and statutory regulations are adhered to. This includes: the reconciliation of payroll control accounts in relation to all payroll allowances, pension schemes and payroll deductions; and assisting the Senior Payroll and Pensions Manager and the Payroll and Pensions manager in a range of payroll and pensions issues. Covering work for the Senior Payroll and Pensions Manager/ Payroll and Pensions Manager Key duties and responsibilities: Be the first point of contact for queries relating to complex Payroll and Pensions issues. Supporting the Payroll Team with standard queries. Ensure all University staff are paid in accordance with the terms and conditions of their employment, University Financial Regulations and relevant legislation and that payroll processing is accurate, timely, efficient and effectively controlled. Ensure all monthly payroll processes and reviews are completed in a timely fashion and an audit trail is established and recorded through to the monthly payroll sign off. Ensure monthly bac's files are created and submitted to the Finance Department in a timely fashion ensuring staff are paid in accordance with each month's scheduled pay date. Assist with the implementation of revised rates of pay, variable allowances, and any Payment & Deductions to staff in accordance with nationally negotiated and agreed rates. Assist with annual internal and external audits of Payroll processes and procedure and assist with statutory year end and monthly payroll activities, ensuring compliance with new tax year changes and updates. Be responsible for the recovery of salary overpayments, communications to employees and ongoing monthly monitoring; escalating any areas of concern to the Senior Payroll and Pensions Manager. Be responsible for the delivery of an effective and timely Pension's administration and activities for all pensions schemes offered by the University (USS, LGPS, TPS, Nest and PS). This includes: provision of appropriate information and assistance to employees regarding their pension options across all pension schemes including ill health retirement, flexible retirement and additional pension contributions. data collection and reconciliation of monthly (e.g., USS & Teachers Pensions) and Annual (e.g., LGPS and Teachers Pensions End of Year Certificate) returns and any audited requirements. Support the ERP system implementation and complete any project related tasks assigned by the Payroll Workstream lead. Act as a support and escalation point for the Payroll & Pensions Advisors when needed and in the absence of the Payroll & Pensions Manager. Education, qualifications & training Educated to degree level or equivalent qualification/professional experience CIPP Payroll Management qualification or equivalent experience/professional qualification IPPM Qualification or working towards E E D Experience Experience of leading, motivating and managing a payroll team. Experience of managing Payroll(s) with volume exceeding 2000 employees Experience in managing pension schemes especially final salary pension schemes. Experience of working with and responding to internal and external auditors Strong track record of providing professional advice and guidance to senior managers and other stakeholders on payroll and pension matters Experience of managing payroll/pension related projects Experience of working in the Higher Education sector or similar complex and regulated organisation. E E E E E E Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: People HR Manager Location: St Albans Contract / Hour: Monday to Friday (9am-5pm) Salary: £48,000 - £55,000 per annum Industry: Professional Services Make a Real Impact Where People Come First Ourt client is looking for a People HR Manager to help them nurture a positive, progressive and high-performing culture where everyone can do their best work. Working closely with the Head of People, this is a hands-on role that balances strategic HR thinking with operational delivery. You'll lead and support key HR functions, champion employee wellbeing, and help shape the future of our workplace culture. Daily Responsibilities: HR Operations & Lifecycle Management Lead, coach and develop the People Officer. Manage all aspects of the employee lifecycle: oRecruitment & onboarding - attract and secure top talent. oInduction - ensure smooth integration and values alignment. oPayroll - manage the payroll process and authorise monthly reports. oPensions - ensure compliance with legislation. oPerformance - support line managers and drive continuous improvement. oInternal changes, probation, exits & offboarding. Keep HR policies and processes up to date, legally compliant, and in line with Lexcel/ISO standards. Support the creation of an HR data dashboard to analyse key people metrics and inform decisions. Employee Relations & Culture Be the first point of contact for HR queries, approachable, consistent, and solutions-focused. Manage employee relations casework with care and professionalism. Support return-to-work interviews and monitor absence patterns. Work with the Head of People on training needs analysis and, where appropriate, deliver in-house training. Assist with key people projects including apprenticeships, Trainee programmes, and L&D initiatives. Provide absence cover for People support roles. Stay ahead of developments in employment law and best practice, supporting our culture of continuous improvement. Essential skills & experience: Solid experience in a managerial or senior advisory HR role. Ideally experience within Law or professional services Experience managing high-volume, fast-paced HR operations. A relevant degree or CIPD Level 5 (or equivalent experience). A confident communicator with the ability to influence at all levels. Proven line management experience. A good understanding of current UK employment law. Strong IT skills and experience with HRIS systems. Comfortable using and interpreting HR data and metrics. Experience within professional services or a commercially driven environment. Discreet, trustworthy, and empathetic. Ready to Take the Next Step? If you're a proactive HR professional who thrives on making a difference, we'd love to hear from you. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Oct 08, 2025
Full time
Job Title: People HR Manager Location: St Albans Contract / Hour: Monday to Friday (9am-5pm) Salary: £48,000 - £55,000 per annum Industry: Professional Services Make a Real Impact Where People Come First Ourt client is looking for a People HR Manager to help them nurture a positive, progressive and high-performing culture where everyone can do their best work. Working closely with the Head of People, this is a hands-on role that balances strategic HR thinking with operational delivery. You'll lead and support key HR functions, champion employee wellbeing, and help shape the future of our workplace culture. Daily Responsibilities: HR Operations & Lifecycle Management Lead, coach and develop the People Officer. Manage all aspects of the employee lifecycle: oRecruitment & onboarding - attract and secure top talent. oInduction - ensure smooth integration and values alignment. oPayroll - manage the payroll process and authorise monthly reports. oPensions - ensure compliance with legislation. oPerformance - support line managers and drive continuous improvement. oInternal changes, probation, exits & offboarding. Keep HR policies and processes up to date, legally compliant, and in line with Lexcel/ISO standards. Support the creation of an HR data dashboard to analyse key people metrics and inform decisions. Employee Relations & Culture Be the first point of contact for HR queries, approachable, consistent, and solutions-focused. Manage employee relations casework with care and professionalism. Support return-to-work interviews and monitor absence patterns. Work with the Head of People on training needs analysis and, where appropriate, deliver in-house training. Assist with key people projects including apprenticeships, Trainee programmes, and L&D initiatives. Provide absence cover for People support roles. Stay ahead of developments in employment law and best practice, supporting our culture of continuous improvement. Essential skills & experience: Solid experience in a managerial or senior advisory HR role. Ideally experience within Law or professional services Experience managing high-volume, fast-paced HR operations. A relevant degree or CIPD Level 5 (or equivalent experience). A confident communicator with the ability to influence at all levels. Proven line management experience. A good understanding of current UK employment law. Strong IT skills and experience with HRIS systems. Comfortable using and interpreting HR data and metrics. Experience within professional services or a commercially driven environment. Discreet, trustworthy, and empathetic. Ready to Take the Next Step? If you're a proactive HR professional who thrives on making a difference, we'd love to hear from you. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
12 month contract - Inside IR35 - Investment Banking Core accountabilities of role Advanced level expert to lead work on the Bank's UK Defined Benefit (DB) pension schemes, to include actuarial funding, investment, Trustee accounting, Corporate accounting, administration and vendor management. Manage medium and large DB projects that arise in the year, which is likely to include merging several DB schemes Able to autonomously manage all key stakeholders independently, reporting to the Head of UK Pensions, Benefits & Wellbeing Lead contact and adviser for Heads of HR and CFOs at UK group companies with DB schemes and represent those Group companies to the Professional Trustee Lead the pension accounting process (IAS19) to support Group HR and local Finance, ensuring timely reporting of balance sheet and P&L numbers, agreeing key financial assumptions with actuaries, Group companies and Group HR and managing market movement issues with the key stakeholders and external auditors Lead the Professional Trustee relationship ensuring continuing constructive and collaborative engagement. Lead services to the schemes and trustee to ensure the efficient operation of the schemes and the providers in line with best practice, UK regulatory requirements and Group policies. Manages third party suppliers, including corporate actuaries, lawyers, company auditors, trustee auditors and administrators, including management of advisor budgets across all UK pension schemes (trustee and corporate). Member of the Bank's International Pension Plans Committee, and lead management of the IPP provider in Jersey Support DC Pension Specialist on UK Defined Contribution (DC) Scheme projects, including support for monthly pension contribution reconciliation and DC pension communications. Management of complex pension employee queries to central mailbox and via internal HR portal. Provision of pension 121s for employees with complex issues on request and provision of pension and support on wider HR matters (such as employee assignments, redundancies etc.) Technical expert reviewer for work of Head of Pension, Benefits & Wellbeing Liaising with internal procurement, governance and IT security teams regarding pension team vendor reviews/documentation. Managing the documentation and annual review of Pension procedures for internal governance purposes. Knowledge, Skill and Experience Essential Extensive experience in the pensions industry Expert level of DB pensions knowledge Very good working knowledge of pension tax rules Very good working knowledge of DB pension accounting Ability to challenge expert advisers Strong communication skills for communications to all staff, individuals and key stakeholders in what can be highly technical areas Project management and ability to oversee and manage teams of third party suppliers Proficient experience using Microsoft Excel to handle large data sets Preferred Working towards or qualified Actuarial qualification or Diploma working towards or qualified Associate of the Pensions Management Institute or other relevant experience. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Oct 08, 2025
Full time
12 month contract - Inside IR35 - Investment Banking Core accountabilities of role Advanced level expert to lead work on the Bank's UK Defined Benefit (DB) pension schemes, to include actuarial funding, investment, Trustee accounting, Corporate accounting, administration and vendor management. Manage medium and large DB projects that arise in the year, which is likely to include merging several DB schemes Able to autonomously manage all key stakeholders independently, reporting to the Head of UK Pensions, Benefits & Wellbeing Lead contact and adviser for Heads of HR and CFOs at UK group companies with DB schemes and represent those Group companies to the Professional Trustee Lead the pension accounting process (IAS19) to support Group HR and local Finance, ensuring timely reporting of balance sheet and P&L numbers, agreeing key financial assumptions with actuaries, Group companies and Group HR and managing market movement issues with the key stakeholders and external auditors Lead the Professional Trustee relationship ensuring continuing constructive and collaborative engagement. Lead services to the schemes and trustee to ensure the efficient operation of the schemes and the providers in line with best practice, UK regulatory requirements and Group policies. Manages third party suppliers, including corporate actuaries, lawyers, company auditors, trustee auditors and administrators, including management of advisor budgets across all UK pension schemes (trustee and corporate). Member of the Bank's International Pension Plans Committee, and lead management of the IPP provider in Jersey Support DC Pension Specialist on UK Defined Contribution (DC) Scheme projects, including support for monthly pension contribution reconciliation and DC pension communications. Management of complex pension employee queries to central mailbox and via internal HR portal. Provision of pension 121s for employees with complex issues on request and provision of pension and support on wider HR matters (such as employee assignments, redundancies etc.) Technical expert reviewer for work of Head of Pension, Benefits & Wellbeing Liaising with internal procurement, governance and IT security teams regarding pension team vendor reviews/documentation. Managing the documentation and annual review of Pension procedures for internal governance purposes. Knowledge, Skill and Experience Essential Extensive experience in the pensions industry Expert level of DB pensions knowledge Very good working knowledge of pension tax rules Very good working knowledge of DB pension accounting Ability to challenge expert advisers Strong communication skills for communications to all staff, individuals and key stakeholders in what can be highly technical areas Project management and ability to oversee and manage teams of third party suppliers Proficient experience using Microsoft Excel to handle large data sets Preferred Working towards or qualified Actuarial qualification or Diploma working towards or qualified Associate of the Pensions Management Institute or other relevant experience. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
