3 jobs found

Account Manager/Senior Account Manager £30-45k depending on skills & experience Reading VR/10529 We have an exciting opportunity for an experienced Senior Account Executive/Account Manager/Senior Account Manager to join a fast-paced B2B communications consultancy who have an enviable client list of some of the world's leading brands This role will suit an experienced, confident account handler with a background of building and maintaining relationships with clients at all levels, with a focus on content production Your role will involve: Building and maintaining strong relationships with a major client Gaining an in depth understanding of clients' briefs, ensuring that estimates & quotes are produced quickly and to the right level Managing projects, working closely with copywriters and designers, ensuring work is produced to standard, on time, profitably and within budget Supporting client and ensuring the consultancy's reputation for first class service is upheld You will be the ideal candidate due to your: Similar positions ideally held within an agency environment Ideally experience of working with B2B tech and/or telco brands, or desire to work in this field The ability to interact and manage relationships at a senior level Self-starter If you're looking for your next challenge where you can be part of growing something new and exciting then apply now!

Senior Service Designer - Telco Location: Remote Contract Length : 6 months Rate: 500 per day (Outside IR35) Role Profile We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks. This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration. The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions. What we're looking for Experience working within a telecoms / connectivity / ISP environment Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer Strong experience designing operational and fulfilment journeys rather than purely UI/UX design Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN connectivity Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G connectivity, or IoT/mobile data services Experience working across technical and non-technical stakeholders ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices from other telcos and technology providers. This ensures we don't reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos. Architecture Governance & Standardization We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases. Mentorship & Capability Building The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. This hybrid model allows us to balance external expertise with internal capacity-building for sustainability. Risk Mitigation OSS transformation impacts business operations, customer experience, and network reliability. An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction.