Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
May 16, 2026
Full time
Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Associate Director of Business Development The Associate Director of Business Development for Markerstudy Retail is the spearhead for the "engine room" of growth and the role is designed to lead the business development strategy for Markerstudy Retail, specifically focusing on the acquisition and delivery of new corporate partnerships. The Associate Director will be responsible for leading a high-performing team to identify, develop, and deliver innovative insurance propositions for corporate partners, managing everything from initial market mapping to final contract execution and solution design. We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough and London where frequent travel to would be expected although the primary role will be out and about seeing clients and partners as and when required. Key Responsibilities Strategy & Pipeline Development Strategic Growth : Develop and implement a robust business development strategy aligned with our growth objectives, specifically targeting the expansion of corporate partnership channels, primarily for motor, household and pet opportunities. Market Mapping & Research : Conduct in-depth market research to identify new sector opportunities and emerging trends in the personal lines market to stay ahead of competitors. Pipeline Management : Proactively build and manage a multi-stage pipeline of high-value corporate clients, ensuring a consistent flow of opportunities from lead generation to conversion. Sales Playbooks : Develop and implement repeatable sales processes and "playbooks" to standardise the approach to new business acquisition. Proposition Design & Delivery Solution Design : Lead the creation of bespoke insurance propositions tailored to the unique needs of corporate partners and their employee/customer bases. Cross-Functional Collaboration : Work closely with commercial directors, product development, operations, technology and claims teams to ensure that new propositions are operationally viable and commercially sound. Delivery Oversight : Manage the transition of new partnerships from the sales phase to full operational delivery, ensuring a seamless implementation for the partner. Negotiation & Commercial Management Contract Negotiation : Lead complex negotiations regarding commercial terms, service level agreements (SLAs), and contractual negotiations to ensure profitable and sustainable partnerships. Commercial Viability : Conduct financial analysis and develop business cases to justify new partnership investments to the Executive Leadership Team. Team Leadership & Performance Team Management : Direct and mentor a team of business development professionals, setting clear KPIs and fostering a culture of accountability and excellence. Performance Monitoring : Regularly report on team performance, pipeline health, and revenue targets to senior management. Key Skills & Experience Proven track record in senior-level business development within the UK insurance sector, with specific success in securing large-scale corporate or affinity partnerships. Exceptional influencing and negotiation skills, with the ability to engage credibly with C-suite stakeholders at national and multinational organisations. Demonstrated experience in leading, coaching, and developing high-performing sales or business development teams. Deep understanding of the UK personal lines market, regulatory requirements (FCA), and the dynamics of corporate partnerships. What we offer in return? A collaborative and fast paced work environment Private Medical Insurance Yearly bonus scheme 30 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
May 16, 2026
Full time
Associate Director of Business Development The Associate Director of Business Development for Markerstudy Retail is the spearhead for the "engine room" of growth and the role is designed to lead the business development strategy for Markerstudy Retail, specifically focusing on the acquisition and delivery of new corporate partnerships. The Associate Director will be responsible for leading a high-performing team to identify, develop, and deliver innovative insurance propositions for corporate partners, managing everything from initial market mapping to final contract execution and solution design. We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough and London where frequent travel to would be expected although the primary role will be out and about seeing clients and partners as and when required. Key Responsibilities Strategy & Pipeline Development Strategic Growth : Develop and implement a robust business development strategy aligned with our growth objectives, specifically targeting the expansion of corporate partnership channels, primarily for motor, household and pet opportunities. Market Mapping & Research : Conduct in-depth market research to identify new sector opportunities and emerging trends in the personal lines market to stay ahead of competitors. Pipeline Management : Proactively build and manage a multi-stage pipeline of high-value corporate clients, ensuring a consistent flow of opportunities from lead generation to conversion. Sales Playbooks : Develop and implement repeatable sales processes and "playbooks" to standardise the approach to new business acquisition. Proposition Design & Delivery Solution Design : Lead the creation of bespoke insurance propositions tailored to the unique needs of corporate partners and their employee/customer bases. Cross-Functional Collaboration : Work closely with commercial directors, product development, operations, technology and claims teams to ensure that new propositions are operationally viable and commercially sound. Delivery Oversight : Manage the transition of new partnerships from the sales phase to full operational delivery, ensuring a seamless implementation for the partner. Negotiation & Commercial Management Contract Negotiation : Lead complex negotiations regarding commercial terms, service level agreements (SLAs), and contractual negotiations to ensure profitable and sustainable partnerships. Commercial Viability : Conduct financial analysis and develop business cases to justify new partnership investments to the Executive Leadership Team. Team Leadership & Performance Team Management : Direct and mentor a team of business development professionals, setting clear KPIs and fostering a culture of accountability and excellence. Performance Monitoring : Regularly report on team performance, pipeline health, and revenue targets to senior management. Key Skills & Experience Proven track record in senior-level business development within the UK insurance sector, with specific success in securing large-scale corporate or affinity partnerships. Exceptional influencing and negotiation skills, with the ability to engage credibly with C-suite stakeholders at national and multinational organisations. Demonstrated experience in leading, coaching, and developing high-performing sales or business development teams. Deep understanding of the UK personal lines market, regulatory requirements (FCA), and the dynamics of corporate partnerships. What we offer in return? A collaborative and fast paced work environment Private Medical Insurance Yearly bonus scheme 30 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
Aftersales Manager We're seeking an experienced Aftersales Manager to lead service and warranty operations. You'll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience. Key Responsibilities Lead the aftersales team and oversee daily operations Handle escalated customer issues and warranty claims Improve workshop efficiency, productivity and turnaround times Monitor KPIs (labour hours, WIP, CSI, rework) Ensure high standards in diagnostics, repairs and quality control Support systems implementation and continuous improvement Collaborate with sales and logistics for smooth vehicle handovers About You Proven aftersales management experience (motor trade) Strong technical and commercial understanding Effective leader with excellent communication skills Organised and able to thrive in a fast-paced environment What's on Offer 45k + bonus Company car, pension, and benefits
May 10, 2026
Full time
Aftersales Manager We're seeking an experienced Aftersales Manager to lead service and warranty operations. You'll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience. Key Responsibilities Lead the aftersales team and oversee daily operations Handle escalated customer issues and warranty claims Improve workshop efficiency, productivity and turnaround times Monitor KPIs (labour hours, WIP, CSI, rework) Ensure high standards in diagnostics, repairs and quality control Support systems implementation and continuous improvement Collaborate with sales and logistics for smooth vehicle handovers About You Proven aftersales management experience (motor trade) Strong technical and commercial understanding Effective leader with excellent communication skills Organised and able to thrive in a fast-paced environment What's on Offer 45k + bonus Company car, pension, and benefits
