6 jobs found

Home Ownership Customer Coordinator Location: Remote Salary: £26,227.50 per annum Are you highly organised, customer-focused and experienced in property or conveyancing administration? We re looking for a Home Ownership Customer Coordinator (known internally as Commercial Services Coordinator) to join our Commercial & Revenue team, where you ll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most. About the role Working closely with customers, solicitors and internal stakeholders, you ll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You ll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way. Key responsibilities Manage and progress a portfolio of around live cases, ensuring transactions are completed within required timescales Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance Provide specialist advice on leases, service charges and home ownership obligations Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer Carry out affordability and income/expenditure assessments for potential purchasers Coordinate valuations, EPCs and other external reports to support sales activity Maintain accurate records on customer management systems and track income and expenditure from transactions Deliver excellent customer service via phone, email and written correspondence What we re looking for A strong commitment to delivering excellent customer service Experience or knowledge of property sales, leasehold or conveyancing processes Ability to manage a high-volume caseload while maintaining attention to detail Confident in reading, interpreting and explaining legal and lease documentation Strong organisational, numeracy and literacy skills Comfortable working with Microsoft Outlook, Word and Excel Proactive, flexible and able to work independently as well as part of a team Why join us? You ll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. We offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Job Title: Complaints Coordinator Location: Essex (SS13 3DU) Alternative Work Locations: Westminster Bridge Road Ealing Job Type: Temporary Pay Rate: £14.34 per hour Start Date: 15 December 2025 End Date: 31 March 2026 Working Hours: 7 hours per day Monday to Friday About the Role We are recruiting a Complaints Coordinator to manage and coordinate customer complaints within a housing environment. You will play a key role in ensuring complaints are handled efficiently, fairly, and in line with regulatory standards. This role requires strong communication skills, attention to detail, and the ability to manage sensitive situations professionally. Key Responsibilities Manage and coordinate incoming customer complaints Assign cases to appropriate team members for investigation Monitor complaint progress and ensure timely resolution Process compensation claims in line with company policies Maintain accurate records using CRM systems Communicate with customers via phone and email, providing updates and managing expectations Handle challenging or emotional situations with professionalism Ensure compliance with housing regulations and organisational policies Key Requirements Previous housing experience (essential) Experience in complaints handling or customer service Strong communication and interpersonal skills Good organisational and case management abilities Ability to work under pressure and meet deadlines IT skills, including experience with CRM systems Working Pattern Initial training: Office-based (first week) Hybrid working after training: Office days: Tuesday & Thursday Remote working: remaining days Flexible working across multiple locations (Pitsea, Ealing, or Westminster Bridge Road) Additional Information Inside IR35 Opportunity to work within a well-established housing organisation Exposure to compliance and regulatory processes Why Apply? This is a great opportunity to build experience in complaints handling within the housing sector, working for a respected organisation like Peabody.

Work with us to support the recovery and wellbeing of the Armed Forces community, helping individuals rebuild confidence and reach their full potential! As the need for our Recovery Services continues to grow, and as part of our ambitious new strategy, we're expanding our team to reach even more members of the Armed Forces Community. We are currently recruiting four Recovery Case Officers to deliver support, guidance, and advocacy to our beneficiaries - including some who will go on to be part of Team UK and compete in the Invictus Games! As a Recovery Case Officer, you will ensure our beneficiaries receive the help they need to navigate life's challenges to achieve greater independence. You will be proactive, empathetic, and offer tailored welfare advice and support. You will play a key role in maintaining a consistent and high-quality recovery journey. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Key responsibilities: - Assess the needs of beneficiaries and collaborate with internal Recovery Services teams as well as external service providers to ensure that appropriate support is delivered in an integrated and effective way. - Develop and maintain creative, tailored solutions to suit the unique needs of beneficiaries and ensure that the journey is maintained appropriately and in line with the Recovery Services programmes participation. - Advise beneficiaries on available support and assist them in accessing the services they need and advocate on their behalf, while maintaining an up-to-date knowledge of statutory benefits. - Manage grants within the levels of delegate financial authority and undertake due diligence when considering financial support. You will be contracted to your home address, and you will perform most of your work remotely using our collaboration tools to work with colleagues. There will be occasional travel nationally to attend training or meetings. About Recovery Services: The Battle Back Centre in Lilleshall, Shropshire, is the home of the Royal British Legion (RBL) Recovery Services. We delivery a range of tailored recovery programmes, all designed to assist the Armed Forces community overcome the barriers and challenges encountered as a result of injury or illness. Our programmes are designed to address a broad range of wellbeing needs - from exploring the link between physical and mental health, to managing stress, promoting healthy living, and strengthening social connections. Through innovative activities such as the Multi Activity Course, Recovery through the Arts, and the Invictus Games, we offer meaningful opportunities for individuals to discover their potential and build supportive relationships. If you would like to discover more about the incredible work we do, have a look at our website: Employee benefits include: - 28 days' paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Generous pension contributions, with Employer contributions ranging from 6% to 14% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. We're currently recruiting a number of exciting roles within Recovery Services, so if you're looking to join a supportive, passionate and forward-thinking team, be sure to keep an eye out for our other roles and find the one that's right for you: - Recovery Pathways Coordinator - Recovery Programmes Administrator - Recovery Logistics Coordinator - Sport Development Officer - Team UK Programmes Officer - Team UK Administrator RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. Closing Date: 16th October 2025 Interview Dates: Tuesday 28th October and Wednesday 29th October 2025 We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

HCC are currently looking for EHC Coordinators (SEN Caseworkers) 3 month contract with possible extension Inside IR35 Fully Remote Full time hours only PAYE - £235 Umbrella/ LTD - £307 Essentials Experience of working in similar role within an LA - 12 months minimum ideally longer to experience the whole cycle. Must be competent to talk about their previous caseloads and experience as well as the statutory process, 250+ caseloads experience Must have experience in tribunals and preparing packs etc. Must have experience carrying out 20 week assessment work Role Profile Manage the EHC needs assessment process for a set locality. The key contact and responsible for carrying out day to day casework, ensuring quality, consistency and the effective prioritisation of tasks for a set number of cases within a locality. Ensure that all processes and decisions are accurately recorded on the SEN data base and the casework file and that all relevant parties are informed Ensure that all children have their EHC plans reviewed annually and that, where required, transition plans are completed Knowledge and Experience A detailed understanding of and the ability to apply the requirements of the SEN statutory framework (Children and Families Act 2014, The Special Educational Needs and Disability Regulations 2014 and the SEN code of Practice) and Hampshire County Council's policies and procedures, including those for school A knowledge of the wider issues related to the provision of education services, the maintained school system and social Recommending improvements for processes and procedures that contribute to the efficient and effective running of the team/service. Advice and support parents through the EHC assessment Attending annual review meetings and case planning meetings, acting as the local education authority's representative. This requires a thorough knowledge of SEN and related matters acquired through training and The annual review meeting takes place in the school and is attended by the headteacher/SENCo, parents, educational psychologist and health/social services professionals. The purpose of the meeting is to consider the child's EHC Plan in the light of work and progress and to make recommendations about provision, placement and learning/behaviour objectives. for the next year. For more information please email Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

SOC Manager Whitehall Resources are looking for a SOC Manager. This role is hybrid working with 2-3 days per week onsite in Warwickshire, and the remainder remote working, for an initial 6-month contract. *Inside IR35* Job Description: Establish goals and priorities by working closely with your team to identify the most critical focus areas. These include: Improving incident response times Reducing false positives and other extraneous alerts Enhancing threat detection capabilities Oversee your staff's activities and ensure they focus on the right priorities Oversee SOC activities by reviewing your team's performance metrics, incident reports and other key indicators Lead incident response efforts when a security incident occurs, the SOC team has to respond as quickly as possible Lead these efforts by establishing clear incident response procedures and protocols and conveying them to the team Analyse incident reports to understand your organization's security posture by reviewing incident reports, SOC managers identify patterns and trends that may indicate weaknesses or vulnerabilities in their security defences Serve as the point of contact (POC) for security incidents within the company. You are the primary liaison between the SOC team, other internal stakeholders, and external parties such as vendors, clients or regulatory bodies. Be responsible for conducting information security investigations as a result of security incidents. These are previously identified by the Level 2 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone) End to end security incident management. You will play a key role in providing the highest level of technical expertise and handling the most complex security incidents. Report to the Customer about security operations. This means that you must keep the CISO and Head of security operations informed about everything that's happening in the operations centre. You can do this by preparing clear and concise reports that highlight key findings, and recommendations about the operations. Your reports will help the customer make informed decisions about security investments and strategies that align with the company's goals. Your responsibilities: Manage service and process improvements of SOC, auditing SOC incidents, identifying new use cases and automations POC for SOC engineering team, threat intelligence analyst and Threat exposure management Act as a point of escalation for Level-2 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques Act as the lead coordinator to individual information security incidents Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Centre. Document incidents from initial detection through final resolution Ensure threat management, threat modelling, identify threat vectors and develop use cases for security monitoring Create reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. Act as focal point for any investigations involving security; to prepare reports and note follow up action Participate in the role of Incident Manager during any incidents and emergencies Ensure that all business recovery/contingency plans and/or procedures held within the security control rooms are always kept up to date Coordinate with IT teams on escalations, tracking, performance issues, and outages Essential skills and experience: Strong knowledge in Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Public Key Infrastructure (PKI), Data Loss Prevention (DLP), Identity and Access Management (IAM) and SOC advancements such as EDR and SOAR Good knowledge of SIEM technologies, like Google Chronicle, Splunk ES or QRadar In-depth familiarity with security policies based on industry standards and best practices Experienced within the information security field, with emphasis on security operations, incident management, intrusion analysis, security device installations, configuration, and troubleshooting (e. g., Firewall, IDS, etc.) Experience in Log source integration and in Developing new correlation rules & Parser writing Experienced in SOC automation development, cloud operations (e. g. AWS), Designing, building security operations centers and Regulatory Compliance Ability to lead and communicate efficiently within a team environment along with Incident management process development and/or incident management experience Solid understanding of information technology and information security required Excellent communication and presentation skills with demonstrated skill in presenting analytical data effectively to varied audiences (including executives) Ability to work well under pressure with differing levels of Management Desirable skills and experience: Experience of Agile ways of working. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

IT Training CoordinatorLocation: Central London (Hybrid)Contract: One-year fixed-term contractSalary: £48,000 - £55,000 (depending on experience)Hybrid working - two days on-site A great opportunity for an IT Training Coordinator working for a well-established organisation in the professional services industry.About the RoleWe're looking for a hands-on IT Training Coordinator to design, deliver, and continuously improve engaging learning experiences that help colleagues get the best from our core and bespoke systems. You'll lead induction programmes for new starters, build a rolling calendar of upskilling sessions, and create clear, user-friendly learning assets that support day-to-day productivity. The role is London-based with hybrid working and occasional travel to other offices with advance notice.Person SpecificationEssential Proven experience delivering IT training within a law firm (or legal professional services environment). Hands-on experience training and supporting iManage Work (preferably v10+), including best-practice use and user adoption. Strong Microsoft 365 skills and confidence training users at all levels; able to tailor content to different learning preferences and styles. Experience with business process modelling/use cases and translating workflows into practical training. Excellent organisation and time management; able to prioritise and meet multiple deadlines with a flexible, proactive approach. Collaborative communicator with a customer-focused mindset and meticulous attention to detail. Education: GCSEs (grades 9-4) or equivalent, including at least grade 6 in English and Maths.Nice to have Microsoft Office Certification (Associate / Specialist / Master). Experience administering or supporting a Learning Management System (LMS). Ability to produce multimedia learning content using tools such as Camtasia or Create Studio (or similar). Recognised IT training or L&D qualification (e.g., ECDL/ICDL, CIPD L&D, or equivalent). Degree in a relevant discipline (e.g., Business Information Systems, Computer Science, or similar). Two or more years' experience in a comparable professional setting.Tech Stack You'll Encounter Microsoft 365 and Windows 11 iManage Work 10 and iManage Share Microsoft Teams Tikit Partner for Windows (P4W) Remote access technologies (VPN/SASE, Remote Desktop) Digital dictation (Diktamen) Legal forms (Oyez) Legal e-signing (DocuSign, InfoTrack) ShareDoKey Responsibilities Lead the design and delivery of training across multiple formats (workshops, small groups, one-to-one coaching, drop-in clinics, floor-walking, and virtual sessions). Own a rolling monthly training programme aligned to business needs and skills gaps. Deliver structured IT onboarding for new joiners to ensure a confident start. Create and maintain high-quality learning assets (how-to guides, quick reference materials, short videos, and e-learning content). Champion adoption and contribute to IT and business change working groups as the voice of the user. Collaborate with product/development teams to roll out and train users on bespoke tools - especially iManage - ensuring content stays current with new releases. Partner with the Service Desk Manager to identify knowledge gaps and deliver targeted upskilling. Provide advanced support on Microsoft 365 applications to help colleagues solve complex tasks efficiently. Act as an escalation point for complex software queries during major deployments and upgrades.How to ApplyDon't delay-send your application via the link below!Adecco is operating as an Employment Agency. We are an equal opportunities employer and an approved supplier for this role. Your CV will be treated in the strictest confidence, and we will always speak with you before sharing it with any potential employer.Please note we are an approved supplier for this position. Keywords IT Training Coordinator, IT Trainer, Technical Trainer, Learning & Development, Digital Adoption, User Adoption, Induction & Onboarding, Workshop Facilitation, 1:1 Coaching, Floor walking, eLearning, Camtasia, Create Studio, LMS, Microsoft 365, Teams, Windows 11, iManage Work 10, iManage Share, Tikit P4W, ShareDo, DocuSign, InfoTrack, Oyez, Diktamen, VPN, SASE, Professional Services, Legal IT, Law Firm Training, Process Mapping, Change Enablement