Bolton We are seeking an experience SAP S/4HANA specialist and project manager to support our SAP transformation, delivering new and existing capabilities within the domain and to ensure delivery of the roadmap for the years ahead. Salary: Up to £70,000 depending on experience Dynamic (hybrid) working: 1-2 days per week on-site; depending of the phase of the project, more days on site will be required Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: We are working on a transformation programme to move from its current SAP ECC6 systems to SAP S/4HANA across the MBDA Group, with Greenfield methodology. This strategy will impact a number of domain areas and the implementation of S/4HANA will provide an opportunity for each domain to review its use of existing tools and determine a roadmap for consolidation across the Group and deliver the best-in-class tools for our business users. This role will focus on Product / SAP Global Trade Services (GTS) and you will support maintenance activities as well as supporting the related SAP S/4 modules. This role falls within the Digital Solutions (DS) area of MBDA; part of Digital Excellence (DEx), the DS team focusses on delivering IT solutions that are used to support the business in a variety of domains. Main responsibilities: Project management: IT responsibility for the successful implementation of our current S/4HANA Product-related modules (PLM for MBDA UK and SAP Global Trade Services (GTS . Manage the planning, coordination and supervision of SAP projects, ensuring rigorous monitoring of the quality of the integrator's deliverables. To be the main point of contact between business teams and DEx teams (security, network, technical architect, back office ) During deployment of S/4 systems, to be the point of contact for the DS Procurement domain for the UK. To be in charge of related DS roadmaps for the MBDA UK. Business As Usual-BAU activities and optimisation: To be a DS point of contact to manage the anomalies and enhancements asked for by the key-users for the related modules and SAP GTS. To provide functional and technical support to key business users. Leadership and training: Lead and train local and international teams, to monitor the knowledge transfer sessions and reinforce DS capacities on the related SAP modules. What we're looking for from you: Deep knowledge in the areas of SAP PLM, including configuration activities, knowledge in other SAP modules as well as the setup of interfaces. Experience of integrations of SAP PLM with related systems and SAP GTS. Skills in SAP IT project management, with experience of leading multinational SAP projects. Hands on experience with data migration and master data governance activities. Experience of challenging third-party development teams to deliver against the strategy and finding a solution to deliver the business requirements. Experience with S/4 Hana will be an advantage. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
May 17, 2026
Full time
Bolton We are seeking an experience SAP S/4HANA specialist and project manager to support our SAP transformation, delivering new and existing capabilities within the domain and to ensure delivery of the roadmap for the years ahead. Salary: Up to £70,000 depending on experience Dynamic (hybrid) working: 1-2 days per week on-site; depending of the phase of the project, more days on site will be required Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: We are working on a transformation programme to move from its current SAP ECC6 systems to SAP S/4HANA across the MBDA Group, with Greenfield methodology. This strategy will impact a number of domain areas and the implementation of S/4HANA will provide an opportunity for each domain to review its use of existing tools and determine a roadmap for consolidation across the Group and deliver the best-in-class tools for our business users. This role will focus on Product / SAP Global Trade Services (GTS) and you will support maintenance activities as well as supporting the related SAP S/4 modules. This role falls within the Digital Solutions (DS) area of MBDA; part of Digital Excellence (DEx), the DS team focusses on delivering IT solutions that are used to support the business in a variety of domains. Main responsibilities: Project management: IT responsibility for the successful implementation of our current S/4HANA Product-related modules (PLM for MBDA UK and SAP Global Trade Services (GTS . Manage the planning, coordination and supervision of SAP projects, ensuring rigorous monitoring of the quality of the integrator's deliverables. To be the main point of contact between business teams and DEx teams (security, network, technical architect, back office ) During deployment of S/4 systems, to be the point of contact for the DS Procurement domain for the UK. To be in charge of related DS roadmaps for the MBDA UK. Business As Usual-BAU activities and optimisation: To be a DS point of contact to manage the anomalies and enhancements asked for by the key-users for the related modules and SAP GTS. To provide functional and technical support to key business users. Leadership and training: Lead and train local and international teams, to monitor the knowledge transfer sessions and reinforce DS capacities on the related SAP modules. What we're looking for from you: Deep knowledge in the areas of SAP PLM, including configuration activities, knowledge in other SAP modules as well as the setup of interfaces. Experience of integrations of SAP PLM with related systems and SAP GTS. Skills in SAP IT project management, with experience of leading multinational SAP projects. Hands on experience with data migration and master data governance activities. Experience of challenging third-party development teams to deliver against the strategy and finding a solution to deliver the business requirements. Experience with S/4 Hana will be an advantage. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Bolton We are looking for an experienced SAP architect and project manager to support our SAP transformation, delivering new and existing capabilities and to ensure the smooth operation and sustainability of these systems for years to come. Salary: Up to £70,000 depending on experience Dynamic (hybrid) working: 1-2 days per week on-site; depending of the phase of the project, more days on site will be required Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: We are working on a transformation programme to move from our current SAP ECC6 systems to SAP S/4HANA across the MBDA Group, utilising a Greenfield methodology. This strategy will impact a number of domain areas and the implementation of S/4HANA providing an opportunity for each domain to review its use of existing tools and determine a roadmap for consolidation across the Group and deliver the best-in-class tools for our business users. This role will concentrate on the local deployment of the new S/4HANA systems and post-go-live operations and maintenance. Additionally, the role will support the structured handover and manage any additional tasks related to the existing ECC6 environments. This role falls within the Digital Solutions (DS) area of MBDA; part of Digital Excellence (DEx), the DS team focusses on delivering IT solutions that are used to support the business in a variety of domains. What we're looking for from you: Proven expertise in SAP architecture design and implementation. Deep knowledge of integration frameworks. SAP Architect experience - being able to run productions systems, monitor and support an SAP transformation project. To follow and perform the SAP Release Management for the new systems in UK network based on the core model designed at group level. A track record of governing technical standards, ensuring scalability, security, and compliance. Strong stakeholder management skills, able to bridge business and IT with clear communication and strategic vision. Experienced in vendor and partner collaboration. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
May 17, 2026
Full time
Bolton We are looking for an experienced SAP architect and project manager to support our SAP transformation, delivering new and existing capabilities and to ensure the smooth operation and sustainability of these systems for years to come. Salary: Up to £70,000 depending on experience Dynamic (hybrid) working: 1-2 days per week on-site; depending of the phase of the project, more days on site will be required Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: We are working on a transformation programme to move from our current SAP ECC6 systems to SAP S/4HANA across the MBDA Group, utilising a Greenfield methodology. This strategy will impact a number of domain areas and the implementation of S/4HANA providing an opportunity for each domain to review its use of existing tools and determine a roadmap for consolidation across the Group and deliver the best-in-class tools for our business users. This role will concentrate on the local deployment of the new S/4HANA systems and post-go-live operations and maintenance. Additionally, the role will support the structured handover and manage any additional tasks related to the existing ECC6 environments. This role falls within the Digital Solutions (DS) area of MBDA; part of Digital Excellence (DEx), the DS team focusses on delivering IT solutions that are used to support the business in a variety of domains. What we're looking for from you: Proven expertise in SAP architecture design and implementation. Deep knowledge of integration frameworks. SAP Architect experience - being able to run productions systems, monitor and support an SAP transformation project. To follow and perform the SAP Release Management for the new systems in UK network based on the core model designed at group level. A track record of governing technical standards, ensuring scalability, security, and compliance. Strong stakeholder management skills, able to bridge business and IT with clear communication and strategic vision. Experienced in vendor and partner collaboration. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Are you a seasoned SAP Basis Managed Services Consultant ready to take the next step in your consulting career? Join a global leader in SAP Managed Services and become part of a trusted team delivering technical excellence to some of the world s most recognisable brands. If you're looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported - this is the perfect opportunity. Candidates must be able to work in the UK without restrictions The Role at a Glance: SAP Basis Managed Services Consultant Remote Home-based (UK) Up to £70,000 + Benefits Permanent Full Time Product / Service: Global authority in Enterprise SAP Consulting & Managed Services Values: Clients First, Foresight and Teamwork Who we are For over 17 years, we ve built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations - from global multinationals to well-known household brands - spanning multiple industries and countries. Our UK-wide network of consultants specialises in supporting all areas of SAP. We manage our customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long-term support, innovation, and a shared vision for success. Role Overview As an SAP Senior Consultant specialising in Basis within Managed Services, you will play a critical role in delivering high-quality technical support across a variety of SAP landscapes. You ll work across on-premise environments, SAP RISE (Private Cloud Edition) and SAP BTP, ensuring systems remain stable, secure and high-performing. Alongside hands-on technical delivery, you ll act as a mentor and escalation point within the team, helping to drive continuous improvement and technical excellence. Key Responsibilities • Deliver expert SAP Basis support, managing complex incidents and ensuring resolution within SLAs while maintaining clear stakeholder communication. • Administer SAP ABAP and Java stacks across on-premise, hybrid and cloud environments, working with databases including HANA, SQL Server and Oracle. • Take ownership of system performance and stability through monitoring, patching, upgrades and refresh activities. • Support SAP RISE and BTP environments, including integrations, connectivity and cloud services. • Build strong customer relationships, acting as a trusted advisor on technical strategy, optimisation and risk. • Collaborate with SAP, internal teams and third parties to resolve issues and drive continuous improvement, while supporting and mentoring junior consultants. Your Experience • Proven SAP Technical Support and/or Field Consulting experience. • Experience across multiple industries and platforms. • Experience with SAP versions (S/4HANA, R/3, ECC, NetWeaver). • Experience supporting diverse SAP landscapes (ECC, PI/PO, BI, CRM, SCM, HR, Portals, HANA). • Experience with SAP RISE operations and/or SAP BTP administration. • Experience with ITSM systems. • Experience using Solution Manager and/or SAP Cloud ALM. • Experience with SAP Security and Authorisations. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance. If you re ready to bring your SAP Basis expertise to a collaborative, forward-thinking Managed Services environment, we d love to hear from you. Apply now and take the next step in your SAP career with a global leader in Managed Services. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 16, 2026
Full time
Are you a seasoned SAP Basis Managed Services Consultant ready to take the next step in your consulting career? Join a global leader in SAP Managed Services and become part of a trusted team delivering technical excellence to some of the world s most recognisable brands. If you're looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported - this is the perfect opportunity. Candidates must be able to work in the UK without restrictions The Role at a Glance: SAP Basis Managed Services Consultant Remote Home-based (UK) Up to £70,000 + Benefits Permanent Full Time Product / Service: Global authority in Enterprise SAP Consulting & Managed Services Values: Clients First, Foresight and Teamwork Who we are For over 17 years, we ve built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations - from global multinationals to well-known household brands - spanning multiple industries and countries. Our UK-wide network of consultants specialises in supporting all areas of SAP. We manage our customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long-term support, innovation, and a shared vision for success. Role Overview As an SAP Senior Consultant specialising in Basis within Managed Services, you will play a critical role in delivering high-quality technical support across a variety of SAP landscapes. You ll work across on-premise environments, SAP RISE (Private Cloud Edition) and SAP BTP, ensuring systems remain stable, secure and high-performing. Alongside hands-on technical delivery, you ll act as a mentor and escalation point within the team, helping to drive continuous improvement and technical excellence. Key Responsibilities • Deliver expert SAP Basis support, managing complex incidents and ensuring resolution within SLAs while maintaining clear stakeholder communication. • Administer SAP ABAP and Java stacks across on-premise, hybrid and cloud environments, working with databases including HANA, SQL Server and Oracle. • Take ownership of system performance and stability through monitoring, patching, upgrades and refresh activities. • Support SAP RISE and BTP environments, including integrations, connectivity and cloud services. • Build strong customer relationships, acting as a trusted advisor on technical strategy, optimisation and risk. • Collaborate with SAP, internal teams and third parties to resolve issues and drive continuous improvement, while supporting and mentoring junior consultants. Your Experience • Proven SAP Technical Support and/or Field Consulting experience. • Experience across multiple industries and platforms. • Experience with SAP versions (S/4HANA, R/3, ECC, NetWeaver). • Experience supporting diverse SAP landscapes (ECC, PI/PO, BI, CRM, SCM, HR, Portals, HANA). • Experience with SAP RISE operations and/or SAP BTP administration. • Experience with ITSM systems. • Experience using Solution Manager and/or SAP Cloud ALM. • Experience with SAP Security and Authorisations. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance. If you re ready to bring your SAP Basis expertise to a collaborative, forward-thinking Managed Services environment, we d love to hear from you. Apply now and take the next step in your SAP career with a global leader in Managed Services. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
IT Service Transition Lead (SAP, S/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT Service Transition Lead (SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business. You will be responsible for service transition of SAP Rise/S4Hana services into live operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project life cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs of the service. You will adopt and implement best practices and ways of working to ensure that all ITIL processes are both effective and efficient, plus being appropriately scaled. Skills/Experience * SAP solutions, particularly SAP Rise and S/4 Hana services. * Expertise gathering and analysing requirements for large IT projects, with the ability to identify, track, and monitor technical dependencies across systems. * Experience of transitioning services within large scale programmes. * Good knowledge of current SAP technologies including topics like security, data protection, performance and high availability. * Experience maintaining documentation. * Strong awareness and adherence to best practices of testing and deployment. * Familiarity with agile development methodologies, including Scrum and Kanban, and working with managed backlogs using tools like Azure DevOps or Jira. * Stakeholder management. * Passionate for technology and service - curiosity towards new and emerging technology. * The ability to clearly identify, articulate and prioritise the strategic and tactical value of your vision and roadmap. * ITIL Certification within Service Design or Service Transition * ITIL v3 or V4 Foundation or Agile Service Management Qualification * Retail industry experience * Provide track record of service improvements * Experience in ITSM Toolset design and configuration * Knowledge of SAP related services Responsibilities * Lead Service Transition activities, ensuring graceful landing into operations and operational efficiencies are maintained, this minimising project and operational risk. * Defining, documenting and agreeing Service, ensuring supporting material is fit for purpose, fit for use. * Lead the transition planning and support strategy, framework and process * Ensuring adequate monitoring across the SAP landscape is in place, and that the necessary processes and procedures are in implemented to respond to alerts and incidents, whether that's within business hours or during out of hours callouts to the on-call team. * Be an escalation point during major incidents, who can help technical teams as well as easily access the higher levels of vendors to positively influence the service and focus we receive. Service dependant, this can be a 24-hour function. * Knowledge Management - ensure all issues are logged with resolution details, KB articles are authored, reviewed and published to empower downstream all the way to the user. * Represent the interests of Service Management in project delivery governance forums. Produce and present regular progress reporting on any projects that impact services delivery. * Identify and implement Continuous Improvement Plans. If you are an IT Service Transition Lead (SAP, S/4, ITIL) looking to join a large transformation project, then send your CV along with your availability.
Oct 01, 2025
Contractor
IT Service Transition Lead (SAP, S/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT Service Transition Lead (SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business. You will be responsible for service transition of SAP Rise/S4Hana services into live operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project life cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs of the service. You will adopt and implement best practices and ways of working to ensure that all ITIL processes are both effective and efficient, plus being appropriately scaled. Skills/Experience * SAP solutions, particularly SAP Rise and S/4 Hana services. * Expertise gathering and analysing requirements for large IT projects, with the ability to identify, track, and monitor technical dependencies across systems. * Experience of transitioning services within large scale programmes. * Good knowledge of current SAP technologies including topics like security, data protection, performance and high availability. * Experience maintaining documentation. * Strong awareness and adherence to best practices of testing and deployment. * Familiarity with agile development methodologies, including Scrum and Kanban, and working with managed backlogs using tools like Azure DevOps or Jira. * Stakeholder management. * Passionate for technology and service - curiosity towards new and emerging technology. * The ability to clearly identify, articulate and prioritise the strategic and tactical value of your vision and roadmap. * ITIL Certification within Service Design or Service Transition * ITIL v3 or V4 Foundation or Agile Service Management Qualification * Retail industry experience * Provide track record of service improvements * Experience in ITSM Toolset design and configuration * Knowledge of SAP related services Responsibilities * Lead Service Transition activities, ensuring graceful landing into operations and operational efficiencies are maintained, this minimising project and operational risk. * Defining, documenting and agreeing Service, ensuring supporting material is fit for purpose, fit for use. * Lead the transition planning and support strategy, framework and process * Ensuring adequate monitoring across the SAP landscape is in place, and that the necessary processes and procedures are in implemented to respond to alerts and incidents, whether that's within business hours or during out of hours callouts to the on-call team. * Be an escalation point during major incidents, who can help technical teams as well as easily access the higher levels of vendors to positively influence the service and focus we receive. Service dependant, this can be a 24-hour function. * Knowledge Management - ensure all issues are logged with resolution details, KB articles are authored, reviewed and published to empower downstream all the way to the user. * Represent the interests of Service Management in project delivery governance forums. Produce and present regular progress reporting on any projects that impact services delivery. * Identify and implement Continuous Improvement Plans. If you are an IT Service Transition Lead (SAP, S/4, ITIL) looking to join a large transformation project, then send your CV along with your availability.
