Hamberley Care Management Limited
Bristol, Gloucestershire
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Business Administrator (Care Home Administrator) to help us achieve our goals. Joining us at Lovell Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. As a Business Administrator, you'll be at the heart of the care home day-to-day operations, including working closely with the Home Manager, providing comprehensive administrative support to the Home Manager and ensuring the effective operation of administrative systems and processes. We offer our colleagues A competitive salary and benefits package 4 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing: At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. That's why every member of our team goes above and beyond to help older people to enjoy full and happy lives. Undertaking all administrative duties required to ensure the smooth running of the Care Home. Supports the Home Manager by maintaining effective administration, including HR/Recruitment tasks and financial activities of the Care Home Assisting with the preparation of reports and compliance documentation Monitoring budgets, processing invoices, and managing financial records Handling inquiries from residents, families, and external stakeholders with professionalism and empathy. Maintaining accurate and up-to-date resident and staff records in compliance with relevant regulations. Could you be part of our team? About You: We're looking for people with great organisational and people skills to join our administration team. Previous demonstrable experience working in an administrative role within a care home setting or similar environment Excellent written and verbal communication skills A friendly and approachable demeanor with a commitment to providing excellent customer service. Understanding of care home regulations and requirements is desirable. Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environment If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Lovell Place Care Home Lovell Place is a luxurious care home in Patchway, Bristol, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
May 17, 2026
Full time
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Business Administrator (Care Home Administrator) to help us achieve our goals. Joining us at Lovell Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. As a Business Administrator, you'll be at the heart of the care home day-to-day operations, including working closely with the Home Manager, providing comprehensive administrative support to the Home Manager and ensuring the effective operation of administrative systems and processes. We offer our colleagues A competitive salary and benefits package 4 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing: At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. That's why every member of our team goes above and beyond to help older people to enjoy full and happy lives. Undertaking all administrative duties required to ensure the smooth running of the Care Home. Supports the Home Manager by maintaining effective administration, including HR/Recruitment tasks and financial activities of the Care Home Assisting with the preparation of reports and compliance documentation Monitoring budgets, processing invoices, and managing financial records Handling inquiries from residents, families, and external stakeholders with professionalism and empathy. Maintaining accurate and up-to-date resident and staff records in compliance with relevant regulations. Could you be part of our team? About You: We're looking for people with great organisational and people skills to join our administration team. Previous demonstrable experience working in an administrative role within a care home setting or similar environment Excellent written and verbal communication skills A friendly and approachable demeanor with a commitment to providing excellent customer service. Understanding of care home regulations and requirements is desirable. Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environment If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Lovell Place Care Home Lovell Place is a luxurious care home in Patchway, Bristol, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team. Are you motivated to help our clients understand what s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment? Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day. What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us. Engage, delight and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way. Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so. Ensure data integrity by updating records in our CRM system. Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success. Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for Bachelor's degree AND/OR 1-3 years work experience in a client support/service role. Goal orientated with a positive attitude towards KPIs and targets. Intellectual curiosity for business, people and culture, and a passion for problem-solving. Looks to learn from others and works well independently and within a team. Excellent oral and written communication skills. Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills. Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 17, 2026
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team. Are you motivated to help our clients understand what s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment? Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day. What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us. Engage, delight and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way. Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so. Ensure data integrity by updating records in our CRM system. Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success. Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for Bachelor's degree AND/OR 1-3 years work experience in a client support/service role. Goal orientated with a positive attitude towards KPIs and targets. Intellectual curiosity for business, people and culture, and a passion for problem-solving. Looks to learn from others and works well independently and within a team. Excellent oral and written communication skills. Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills. Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Jonathan Lee Recruitment Ltd
Kinver, West Midlands
Are you ready to elevate your career with a dynamic opportunity in international sales? This Export Sales Manager - EMEA role is your chance to make a significant impact in a thriving company that values innovation, growth, and leadership. With a focus on developing export sales across the EMEA region, this position offers the perfect blend of relationship management, business development, and international travel. If you're passionate about building strong partnerships and driving revenue growth, this is the role for you. What You Will Do: - Develop and expand export sales across EMEA markets, identifying new business opportunities and driving growth. - Build and maintain long-term relationships with distributors and key customers, ensuring trust and collaboration. - Negotiate pricing, contracts, and commercial agreements to deliver results and meet sales targets. - Represent the company at international trade shows, meetings, and customer visits. - Ensure export compliance and manage documentation in collaboration with logistics teams. - Provide market insights and feedback to internal teams, supporting planning and strategy development. What You Will Bring: - Proven B2B sales experience, with a strong track record in export or international markets. - Knowledge of export procedures, documentation, and shipping processes. - Exceptional relationship-building skills with distributors and customers. - Strong negotiation skills and the ability to close sales independently. - Willingness to travel internationally, with the ability to work autonomously during overseas trips. This company is committed to delivering excellence in every aspect of its operations. As an Export Sales Manager - EMEA, you'll play a vital role in expanding the company's reach across international markets, forging valuable partnerships, and contributing to its ongoing success. The company fosters a collaborative environment where your insights and expertise will be highly valued. Location: This role is based in the UK, with international travel across EMEA markets typically accounting for 25% of your time. Interested?: If you're ready to take the next step in your career and become an integral part of a growing company's international success, apply today for the Export Sales Manager - EMEA role. Don't miss this opportunity to make a difference and achieve your professional goals! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
May 16, 2026
Full time
Are you ready to elevate your career with a dynamic opportunity in international sales? This Export Sales Manager - EMEA role is your chance to make a significant impact in a thriving company that values innovation, growth, and leadership. With a focus on developing export sales across the EMEA region, this position offers the perfect blend of relationship management, business development, and international travel. If you're passionate about building strong partnerships and driving revenue growth, this is the role for you. What You Will Do: - Develop and expand export sales across EMEA markets, identifying new business opportunities and driving growth. - Build and maintain long-term relationships with distributors and key customers, ensuring trust and collaboration. - Negotiate pricing, contracts, and commercial agreements to deliver results and meet sales targets. - Represent the company at international trade shows, meetings, and customer visits. - Ensure export compliance and manage documentation in collaboration with logistics teams. - Provide market insights and feedback to internal teams, supporting planning and strategy development. What You Will Bring: - Proven B2B sales experience, with a strong track record in export or international markets. - Knowledge of export procedures, documentation, and shipping processes. - Exceptional relationship-building skills with distributors and customers. - Strong negotiation skills and the ability to close sales independently. - Willingness to travel internationally, with the ability to work autonomously during overseas trips. This company is committed to delivering excellence in every aspect of its operations. As an Export Sales Manager - EMEA, you'll play a vital role in expanding the company's reach across international markets, forging valuable partnerships, and contributing to its ongoing success. The company fosters a collaborative environment where your insights and expertise will be highly valued. Location: This role is based in the UK, with international travel across EMEA markets typically accounting for 25% of your time. Interested?: If you're ready to take the next step in your career and become an integral part of a growing company's international success, apply today for the Export Sales Manager - EMEA role. Don't miss this opportunity to make a difference and achieve your professional goals! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Finance Manager required for an expanding logistics group Your new company Your new company is a large global logistics group known for delivering fast, reliable supply chain solutions backed by advanced technology and a global distribution network. With a focus on precision, transparency, and customer care, they help businesses move goods efficiently across local and international markets. Your new role As the Finance Manager you will oversee all General Ledger and financial accounting activity for the EMEA region within a central Shared Service Centre. You will lead the move towards standardised multi country accounting, ensuring strong controls, smooth month end close, and consistency across all forms of reporting. The role focusses on leadership, governance, and continuous improvement owning quality, compliance, and increasing automation across the business. You will ensure full compliance with US GAAP while meeting all applicable local statutory requirements. Maintaining a robust internal control environment and remain consistently prepared for audits is going to be crucial in this highly visible role. You will need to provide accurate and timely financial close deliverables each month, quarter, and year, whilst leading and developing a team a high functioning team. What you'll need to succeed To succeed in this role, you will be ACA/ACCA/CIMA Qualified and need a strong background in General Ledger and financial accounting across multinational environments, along with a good understanding and knowledge of US GAAP, whilst aligning with local statutory requirements. You will have strong experience within a Shared Service environment, with the ability to demonstrate how you have driven standardisation and process optimisation, whilst maintaining rigorous internal controls and ensuring full audit readiness. The successful candidate will require a track record of delivering accurate and timely month end, quarter end, and year end close results, combined with the ability to be a strong leader and guide teams through ongoing transformation, automation, and continuous improvements, all whilst being in a fast paced and dynamic environment. What you'll get in return In return, you will receive a salary of £65,000 along with competitive benefits package designed to support your wellbeing, growth, and work life balance. You'll be joining a forward thinking, acquisitive organisation where you can shape meaningful improvements, contribute to a high performing regional finance function, and develop your career within a dynamic, collaborative, and increasingly automated environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 16, 2026
Full time
Finance Manager required for an expanding logistics group Your new company Your new company is a large global logistics group known for delivering fast, reliable supply chain solutions backed by advanced technology and a global distribution network. With a focus on precision, transparency, and customer care, they help businesses move goods efficiently across local and international markets. Your new role As the Finance Manager you will oversee all General Ledger and financial accounting activity for the EMEA region within a central Shared Service Centre. You will lead the move towards standardised multi country accounting, ensuring strong controls, smooth month end close, and consistency across all forms of reporting. The role focusses on leadership, governance, and continuous improvement owning quality, compliance, and increasing automation across the business. You will ensure full compliance with US GAAP while meeting all applicable local statutory requirements. Maintaining a robust internal control environment and remain consistently prepared for audits is going to be crucial in this highly visible role. You will need to provide accurate and timely financial close deliverables each month, quarter, and year, whilst leading and developing a team a high functioning team. What you'll need to succeed To succeed in this role, you will be ACA/ACCA/CIMA Qualified and need a strong background in General Ledger and financial accounting across multinational environments, along with a good understanding and knowledge of US GAAP, whilst aligning with local statutory requirements. You will have strong experience within a Shared Service environment, with the ability to demonstrate how you have driven standardisation and process optimisation, whilst maintaining rigorous internal controls and ensuring full audit readiness. The successful candidate will require a track record of delivering accurate and timely month end, quarter end, and year end close results, combined with the ability to be a strong leader and guide teams through ongoing transformation, automation, and continuous improvements, all whilst being in a fast paced and dynamic environment. What you'll get in return In return, you will receive a salary of £65,000 along with competitive benefits package designed to support your wellbeing, growth, and work life balance. You'll be joining a forward thinking, acquisitive organisation where you can shape meaningful improvements, contribute to a high performing regional finance function, and develop your career within a dynamic, collaborative, and increasingly automated environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
Your Talent Can Shape the Future of Travel Training! At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate, inspire and continue to improve the lives of millions of members. Will you help us take us there? This role will include inducting new employees, coaching existing employees, running refreshing training sessions on best practice processes within not only travel but also general customer service. It also includes doing quality reviews and spot checks to ensure trained processes are implemented correctly, including respective reporting and coaching of employees on necessary measures to be taken based on the findings. Continuous improvement of processes and systems as well as support for testing and implementation of new systems or system updates will also be part of this role. Inductions, trainings and coaching sessions will mainly be delivered remotely but could also be done as classroom face to face sessions. ESSENTIAL DUTIES AND RESPONSIBILITIES The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Training and Development Programs Inductions Deliver induction training: ensuring dynamic sessions, sensible spread of information & timing of sessions as well as ample time for practical exercises Ensure all training material is regularly updated and available before each session Deliver (1 - 2 days) on the job coaching post first two weeks of induction (or handover to team manager or other trainer where necessary) Manage and ensure completion of any training to be delivered within the first 12 weeks Provide feedback and handover notes to the line manager and buddy about new starters, including listening to calls, looking at requests and any watch outs Delivery of the ongoing and development training Where appropriate, create training plans, implement sessions and mentor for the lifestyle manager development programmes Deliver training modules as and when required, including refresher training Update training modules and manual as new processes are implemented within the company Work with line managers to identify training needs for individuals and teams Work closely with key stakeholders specific to travel (i.e. Member Satisfaction, Account Managers and Product) regarding training needs in terms of feedback (including NPS) Coaching Support team managers to coach LMs (objectives to be agreed for individuals with team manager) on the floor Continuous coaching of all employees in terms of overall Member Satisfaction and agreed measures to be implemented based on feedback Keep up to date records of coaching, including successes and challenges and communicate to line manager monthly Improvement of Travel processes/systems and other travel related project work Closely work with the other travel trainers within Ten and align training needs and schedules with Ten globally Closely work with Travel TMs and Head of Travel as well as the Operations Director AEMEA to analyse working processes, identify measures to further improvement of efficiencies, training of new processes and monitor/reporting of improvements Be involved in sign off and assist in the implementation of new releases Support the Development Team intestings, process changes etc. Stakeholder Collaboration, Communication and employee engagement Collaborate with HR, department managers and other stakeholders to align talent development efforts with the overall strategic objectives of Ten. Support with induction training and onboarding through facilitation of sessions. Promote a culture of employee engagement by fostering a supportive and motivating work environment. Communicate regularly with employees to promote awareness of available development opportunities and to gather feedback on programs and initiatives. BEHAVIORAL EXPECTATIONS As a Talent Development Specialist, you will be expected to role model the behaviors associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering. We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. Specific behavioral traits we want to see: Advocate for personal & professional development, and can provide evidence of their growth mindset Ability to influence team performance and culture Demonstrates a willingness to learn TD specific tools and methods EDUCATION / EXPERIENCE Minimum High School Diploma Practical Experience and Projects: hands on projects and real world scenarios that allow you to apply your knowledge and skills in talent development. Knowledge and experience in key L&D practices is preferred. Be a SME in GDS and demonstrate exceptional knowledge of any Travel System, with several years of experience in training and development of travel system within the travel or tourism industry. At least 3 years experience working on Amadeus GDS system. ROLE SPECIFIC COMPETENCIES Invest in their own professional development by attending relevant workshops, conferences and training courses to stay current in the field. Demonstrates competent usage of all training systems and programs used at Ten (Ten Learning Online, Rise, Piktochart, Powerpoint, Teams) Demonstrates an understanding of training design including needs analysis, clear learning objectives, and measuring effectiveness of training. Demonstrates the importance of the induction experience, resulting in an overall new starter NPS score of Demonstrates an understanding of Ten's program launch process and their roles & responsibilities. Role models in confidently delivering training via classroom or remotely with the ability of creating and controlling an engaging learning environment. Role models Ten's values in all design, delivery and communications. Communicates program changes/training updates to key stakeholders. Role models effective time management skills, is accountable for managing deadlines for all projects. Communicates ahead of time on the rare occasion when deadlines need to be extended and doesn't need to be chased for updates. Role models the importance of investing in relationships across departments/regions. Uses these relationships to enhance development or knowledge, offer support and suggestions where appropriate. WORK ENVIRONMENT / CONTRACT TYPE In Office or Hybrid EXPERIENCE Min 3 years experience in Training and Talent Development capacity. Experience in the facilitation of training sessions either face to face and/or virtually. Min 3 years within a Travel and/or Aviation industry having worked with a GDS. KNOWLEDGE Talent Development Principles: Understand the fundamental concepts, theories, and best practices related to talent development, adult learning, and organizational development. Knowledge and expertise in Talent Development Initiatives within Europe. Training and Development Methods: Be well versed in various training and development methods, such as e learning, classroom training, mentoring, coaching and on the job training. Assessment and Evaluation: Know how to design and implement assessments to identify skill gaps and evaluate the effectiveness of training programs. Performance Management: Understand performance management systems, including goal setting, performance appraisal and feedback mechanisms. Legal and Compliance: Stay informed about relevant labor laws, regulations and compliance requirements related to talent development and HR practices. Travel & Leisure Industry: A strong foundation in the travel and leisure industry is beneficial. This includes understanding various travel destinations, accommodations, transportation options and leisure activities. Global Distribution System: strong foundation and proficiency in using a GDS, preferably Amadeus. KNOWLEDGE, SKILLS & ABILITIES Possess strong verbal and written communication skills in professional English and Arabic to effectively convey training objectives, facilitate discussions and write training materials. Be skilled in facilitating group discussions, workshops and training sessions to engage learners and promote active participation. In particular have experience in remote facilitation. Ability to design, develop and update training materials and programs, considering adult learning principles and various learning styles. Analytical skills to gather and interpret data related to training effectiveness and make data driven decisions for program improvement. . click apply for full job details
May 15, 2026
Full time
Your Talent Can Shape the Future of Travel Training! At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate, inspire and continue to improve the lives of millions of members. Will you help us take us there? This role will include inducting new employees, coaching existing employees, running refreshing training sessions on best practice processes within not only travel but also general customer service. It also includes doing quality reviews and spot checks to ensure trained processes are implemented correctly, including respective reporting and coaching of employees on necessary measures to be taken based on the findings. Continuous improvement of processes and systems as well as support for testing and implementation of new systems or system updates will also be part of this role. Inductions, trainings and coaching sessions will mainly be delivered remotely but could also be done as classroom face to face sessions. ESSENTIAL DUTIES AND RESPONSIBILITIES The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Training and Development Programs Inductions Deliver induction training: ensuring dynamic sessions, sensible spread of information & timing of sessions as well as ample time for practical exercises Ensure all training material is regularly updated and available before each session Deliver (1 - 2 days) on the job coaching post first two weeks of induction (or handover to team manager or other trainer where necessary) Manage and ensure completion of any training to be delivered within the first 12 weeks Provide feedback and handover notes to the line manager and buddy about new starters, including listening to calls, looking at requests and any watch outs Delivery of the ongoing and development training Where appropriate, create training plans, implement sessions and mentor for the lifestyle manager development programmes Deliver training modules as and when required, including refresher training Update training modules and manual as new processes are implemented within the company Work with line managers to identify training needs for individuals and teams Work closely with key stakeholders specific to travel (i.e. Member Satisfaction, Account Managers and Product) regarding training needs in terms of feedback (including NPS) Coaching Support team managers to coach LMs (objectives to be agreed for individuals with team manager) on the floor Continuous coaching of all employees in terms of overall Member Satisfaction and agreed measures to be implemented based on feedback Keep up to date records of coaching, including successes and challenges and communicate to line manager monthly Improvement of Travel processes/systems and other travel related project work Closely work with the other travel trainers within Ten and align training needs and schedules with Ten globally Closely work with Travel TMs and Head of Travel as well as the Operations Director AEMEA to analyse working processes, identify measures to further improvement of efficiencies, training of new processes and monitor/reporting of improvements Be involved in sign off and assist in the implementation of new releases Support the Development Team intestings, process changes etc. Stakeholder Collaboration, Communication and employee engagement Collaborate with HR, department managers and other stakeholders to align talent development efforts with the overall strategic objectives of Ten. Support with induction training and onboarding through facilitation of sessions. Promote a culture of employee engagement by fostering a supportive and motivating work environment. Communicate regularly with employees to promote awareness of available development opportunities and to gather feedback on programs and initiatives. BEHAVIORAL EXPECTATIONS As a Talent Development Specialist, you will be expected to role model the behaviors associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering. We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. Specific behavioral traits we want to see: Advocate for personal & professional development, and can provide evidence of their growth mindset Ability to influence team performance and culture Demonstrates a willingness to learn TD specific tools and methods EDUCATION / EXPERIENCE Minimum High School Diploma Practical Experience and Projects: hands on projects and real world scenarios that allow you to apply your knowledge and skills in talent development. Knowledge and experience in key L&D practices is preferred. Be a SME in GDS and demonstrate exceptional knowledge of any Travel System, with several years of experience in training and development of travel system within the travel or tourism industry. At least 3 years experience working on Amadeus GDS system. ROLE SPECIFIC COMPETENCIES Invest in their own professional development by attending relevant workshops, conferences and training courses to stay current in the field. Demonstrates competent usage of all training systems and programs used at Ten (Ten Learning Online, Rise, Piktochart, Powerpoint, Teams) Demonstrates an understanding of training design including needs analysis, clear learning objectives, and measuring effectiveness of training. Demonstrates the importance of the induction experience, resulting in an overall new starter NPS score of Demonstrates an understanding of Ten's program launch process and their roles & responsibilities. Role models in confidently delivering training via classroom or remotely with the ability of creating and controlling an engaging learning environment. Role models Ten's values in all design, delivery and communications. Communicates program changes/training updates to key stakeholders. Role models effective time management skills, is accountable for managing deadlines for all projects. Communicates ahead of time on the rare occasion when deadlines need to be extended and doesn't need to be chased for updates. Role models the importance of investing in relationships across departments/regions. Uses these relationships to enhance development or knowledge, offer support and suggestions where appropriate. WORK ENVIRONMENT / CONTRACT TYPE In Office or Hybrid EXPERIENCE Min 3 years experience in Training and Talent Development capacity. Experience in the facilitation of training sessions either face to face and/or virtually. Min 3 years within a Travel and/or Aviation industry having worked with a GDS. KNOWLEDGE Talent Development Principles: Understand the fundamental concepts, theories, and best practices related to talent development, adult learning, and organizational development. Knowledge and expertise in Talent Development Initiatives within Europe. Training and Development Methods: Be well versed in various training and development methods, such as e learning, classroom training, mentoring, coaching and on the job training. Assessment and Evaluation: Know how to design and implement assessments to identify skill gaps and evaluate the effectiveness of training programs. Performance Management: Understand performance management systems, including goal setting, performance appraisal and feedback mechanisms. Legal and Compliance: Stay informed about relevant labor laws, regulations and compliance requirements related to talent development and HR practices. Travel & Leisure Industry: A strong foundation in the travel and leisure industry is beneficial. This includes understanding various travel destinations, accommodations, transportation options and leisure activities. Global Distribution System: strong foundation and proficiency in using a GDS, preferably Amadeus. KNOWLEDGE, SKILLS & ABILITIES Possess strong verbal and written communication skills in professional English and Arabic to effectively convey training objectives, facilitate discussions and write training materials. Be skilled in facilitating group discussions, workshops and training sessions to engage learners and promote active participation. In particular have experience in remote facilitation. Ability to design, develop and update training materials and programs, considering adult learning principles and various learning styles. Analytical skills to gather and interpret data related to training effectiveness and make data driven decisions for program improvement. . click apply for full job details
Foundever is looking for a new EMEA Senior Pricing Director, reporting to the Leader of Global Pricing. The role combines commercial strategy, analytical skills, financial acumen, team work and a strong ability to support nuanced decision making in fast paced deals. He/She/They will be working on high profile deals with Global and EMEA clients. Supported by Pricing Managers, the Pricing Director will be responsible for developing competitive and sustainable commercial proposals and modeling the financial returns of deals. The Pricing Director will also take a key role in Foundever transformation by engaging in strategic projects, including designing new commercial models. The role involves a mix of client facing work and internal cross functional work in a fast paced environment. Duties and Responsibilities Support the qualification of new opportunities when needed. Deliver Strategic Pricing for large, complex, international deals mixing Contact Centre business and Tech solutions. Model commercial offers and shape bespoke commercial models specific to the outsourcing industry. Manage Executive Reviews with Foundever leadership, assess risks and propose mitigation plans. Work with Clients and Internal stakeholders to efficiently close contracts. Assist with Transition from Sales to Delivery teams. Steer Deal Owners (Business Developers, Account Managers ) in their commercial discussions with clients, until closing deal and contract signature. Non bid work Engage on and own high profile projects - for instance: design and launch of new tools, commercial strategy, account recovery plans Design and shape new commercial models for new offers (new product and service lines, new technologies, new delivery locations ); bring new commercial models to life. Create a Winning Team Mindset across the pricing team. The role requires a proven track record in shaping commercial strategy and executing it for large organizations on outsourcing, technology or other business services. Qualifications At least 10 years in Commercial roles in Professional Services or Tech industries. Preferred - Hands on experience in managing B2B engagements and negotiating with large client organizations. Prior roles in Customer Success, Pricing, Solutions or Management Consulting are valued. Education Minimum: Bachelor/Master degree in Business Administration or related field, or graduated from a Business/Engineering school or a top tier university. Accounting & Auditing skills / qualifications (AAT, ACCA, ACA, CIMA are a plus but not essential). Tools and Applications Excellent knowledge of Excel for modelling and MS Office suite (Word, PowerPoint ). Knowledge of CPQ (Configure Price Quote) or other SAAS Pricing tools is a strong plus. Knowledge of AI generative tools such as ChatGPT, Jasper and similar is a plus. Languages Fluent English - both conversational and written. Candidates with French or German languages is preferred as you will be required to speak with the external stakeholders appropriately.
May 13, 2026
Full time
Foundever is looking for a new EMEA Senior Pricing Director, reporting to the Leader of Global Pricing. The role combines commercial strategy, analytical skills, financial acumen, team work and a strong ability to support nuanced decision making in fast paced deals. He/She/They will be working on high profile deals with Global and EMEA clients. Supported by Pricing Managers, the Pricing Director will be responsible for developing competitive and sustainable commercial proposals and modeling the financial returns of deals. The Pricing Director will also take a key role in Foundever transformation by engaging in strategic projects, including designing new commercial models. The role involves a mix of client facing work and internal cross functional work in a fast paced environment. Duties and Responsibilities Support the qualification of new opportunities when needed. Deliver Strategic Pricing for large, complex, international deals mixing Contact Centre business and Tech solutions. Model commercial offers and shape bespoke commercial models specific to the outsourcing industry. Manage Executive Reviews with Foundever leadership, assess risks and propose mitigation plans. Work with Clients and Internal stakeholders to efficiently close contracts. Assist with Transition from Sales to Delivery teams. Steer Deal Owners (Business Developers, Account Managers ) in their commercial discussions with clients, until closing deal and contract signature. Non bid work Engage on and own high profile projects - for instance: design and launch of new tools, commercial strategy, account recovery plans Design and shape new commercial models for new offers (new product and service lines, new technologies, new delivery locations ); bring new commercial models to life. Create a Winning Team Mindset across the pricing team. The role requires a proven track record in shaping commercial strategy and executing it for large organizations on outsourcing, technology or other business services. Qualifications At least 10 years in Commercial roles in Professional Services or Tech industries. Preferred - Hands on experience in managing B2B engagements and negotiating with large client organizations. Prior roles in Customer Success, Pricing, Solutions or Management Consulting are valued. Education Minimum: Bachelor/Master degree in Business Administration or related field, or graduated from a Business/Engineering school or a top tier university. Accounting & Auditing skills / qualifications (AAT, ACCA, ACA, CIMA are a plus but not essential). Tools and Applications Excellent knowledge of Excel for modelling and MS Office suite (Word, PowerPoint ). Knowledge of CPQ (Configure Price Quote) or other SAAS Pricing tools is a strong plus. Knowledge of AI generative tools such as ChatGPT, Jasper and similar is a plus. Languages Fluent English - both conversational and written. Candidates with French or German languages is preferred as you will be required to speak with the external stakeholders appropriately.
We are now looking for a Key Account Manager in the Bristol area to promote innovative technologies for semiconductor manufacturing including gas analysis, leak detection and process software. Working from home, and reporting to the Sales Manager, you will be responsible for providing support and advise to key strategic customers in the Semiconductor sector. In addition to providing support to existing customers you will be responsible for identifying and introducing new customers to your portfolio. Working alongside the EMEA Sales Team you will provide technical support and solution recommendations within OEM and end users. You will also be involved in supporting various marketing activities including trade shows, strategic industry committees, and marketing campaigns. Now is a great time to join this rapidly growing company with new product introductions, and future prospects for career progression. My client offers the opportunity to work in a progressive tech company, along with a strong salary package. Experience: As the successful Key Account Manager, you will come from a similar technical environment, where you have worked with gas analysis and software. Ideally you will have a minimum of 3 years sales experience, and some knowledge of semiconductor / vacuum technologies. Candidates with a strong technical background in these fields and a desire to work more closely with customers in a sales role are welcome to apply. Qualifications: You should have achieved a formal qualification in an Engineering or similar technical discipline. Additional Information: Candidates must be resident in the UK and eligible to live and work in the UK without ever requiring sponsorship. Copies of Passports and Visas will be requested for verification purposes. Candidates must hold a full clean UK driving licence. Salary: 50-70k plus commission, profit share, car Job Term: Permanent / Full Time Skills: Gas Analysis, Software, Leak Detection, Semiconductor, Manufacturing, Vacuum To Apply Direct: Please email your CV and covering letter to Iona Mulligan
May 13, 2026
Full time
We are now looking for a Key Account Manager in the Bristol area to promote innovative technologies for semiconductor manufacturing including gas analysis, leak detection and process software. Working from home, and reporting to the Sales Manager, you will be responsible for providing support and advise to key strategic customers in the Semiconductor sector. In addition to providing support to existing customers you will be responsible for identifying and introducing new customers to your portfolio. Working alongside the EMEA Sales Team you will provide technical support and solution recommendations within OEM and end users. You will also be involved in supporting various marketing activities including trade shows, strategic industry committees, and marketing campaigns. Now is a great time to join this rapidly growing company with new product introductions, and future prospects for career progression. My client offers the opportunity to work in a progressive tech company, along with a strong salary package. Experience: As the successful Key Account Manager, you will come from a similar technical environment, where you have worked with gas analysis and software. Ideally you will have a minimum of 3 years sales experience, and some knowledge of semiconductor / vacuum technologies. Candidates with a strong technical background in these fields and a desire to work more closely with customers in a sales role are welcome to apply. Qualifications: You should have achieved a formal qualification in an Engineering or similar technical discipline. Additional Information: Candidates must be resident in the UK and eligible to live and work in the UK without ever requiring sponsorship. Copies of Passports and Visas will be requested for verification purposes. Candidates must hold a full clean UK driving licence. Salary: 50-70k plus commission, profit share, car Job Term: Permanent / Full Time Skills: Gas Analysis, Software, Leak Detection, Semiconductor, Manufacturing, Vacuum To Apply Direct: Please email your CV and covering letter to Iona Mulligan
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
May 12, 2026
Full time
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team.? Are you motivated to help our clients understand what s going to happen in the future within their business Are you interested in working in a fast-paced, innovative environment Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day.? What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.? Engage,?delight?and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way.? Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.? Ensure data integrity by updating records in our CRM system.? Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success.? Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for ? Bachelor's degree AND/OR 1-3 years work experience in a client support/service role.? Goal orientated with a positive attitude towards KPIs and targets.? Intellectual curiosity for business, people and culture, and a passion for problem-solving.? Looks to learn from others and works well independently and within a team.? Excellent oral and written communication skills.? Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills.? Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 12, 2026
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team.? Are you motivated to help our clients understand what s going to happen in the future within their business Are you interested in working in a fast-paced, innovative environment Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day.? What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.? Engage,?delight?and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way.? Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.? Ensure data integrity by updating records in our CRM system.? Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success.? Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for ? Bachelor's degree AND/OR 1-3 years work experience in a client support/service role.? Goal orientated with a positive attitude towards KPIs and targets.? Intellectual curiosity for business, people and culture, and a passion for problem-solving.? Looks to learn from others and works well independently and within a team.? Excellent oral and written communication skills.? Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills.? Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
A cutting-edge technology firm in Greater London is seeking a Majors Customer Success Manager to guide significant customers through their journey. The role includes enhancing customer adoption of AI solutions, managing relationships, and ensuring the effective integration of Harvey's technology into client processes. The ideal candidate has a strong background in customer success and account management in an enterprise SaaS or legal context. This opportunity offers a collaborative environment, a focus on innovation, and significant growth potential.
May 12, 2026
Full time
A cutting-edge technology firm in Greater London is seeking a Majors Customer Success Manager to guide significant customers through their journey. The role includes enhancing customer adoption of AI solutions, managing relationships, and ensuring the effective integration of Harvey's technology into client processes. The ideal candidate has a strong background in customer success and account management in an enterprise SaaS or legal context. This opportunity offers a collaborative environment, a focus on innovation, and significant growth potential.
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As a Majors Customer Success Manager, you'll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey's product roadmap. What You'll Do Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience. Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions. Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention. Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product. Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations. Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services. Travel required: Up to 25% of the time What You Have Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms. History and comfort conducting change management and wide-scale adoption for large technology projects. Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level. Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly. A strong commitment to be collaborative and proactive with a team-first mentality. What We Offer A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive. An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. A collaborative work environment that promotes growth, learning, and development. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing
May 12, 2026
Full time
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As a Majors Customer Success Manager, you'll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey's product roadmap. What You'll Do Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience. Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions. Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention. Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product. Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations. Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services. Travel required: Up to 25% of the time What You Have Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms. History and comfort conducting change management and wide-scale adoption for large technology projects. Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level. Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly. A strong commitment to be collaborative and proactive with a team-first mentality. What We Offer A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive. An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. A collaborative work environment that promotes growth, learning, and development. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing
The Opportunity: As an Institutional Sales Relationship Manager within our Strategic Partnership group you will be an important asset to Fisher Investments Europe's Institutional sales efforts across Europe, Middle East, and Africa (EMEA). Your efforts will include conducting research on our target markets, identifying and establishing contact with financial institutions, and developing relationships with prospective financial service partners. Reporting to our Head of Institutional Sales, you will partner with our Senior Sales Professionals to build relationships with financial service firms in emerging markets, meet face-to-face, and present to prospective partners. Your efforts will give Fisher the opportunity expand its global presence in emerging markets via partnerships with established financial institutions. The Day-to-Day: Communicate with external partners and institutional team members to efficiently coordinate with Senior Sales Professionals and deploy our business development resources and orchestrate the institutional sales process within an assigned territory Ensure accurate, regularly updated information about prospect personnel, decision-making processes, and search activity is recorded in our Customer Relationship Management system Cold call, establish relationships, and conduct formal presentations to articulately convey our partnership strategy, client service philosophy, and investment strategies to prospective financial service partners Lead market expansion efforts within our EMEA territories, providing prospects with an introduction to Fisher Investments Europe and our partnership capabilities Your Qualifications: At least 5 years of financial industry experience, and demonstrated track record of success, building relationships with financial service firms, investment consultants, and institutional asset owners Ability to set, monitor, and accomplish goals Experience addressing complex challenges managing a broad opportunity set Willingness to travel frequently within an assigned territory Solid investment knowledge; ideally previous experience communicating listed equity investment philosophies and processes Ability to apply mathematical and financial concepts such as geometric linking, cap/dollar/equal weightings, Alpha, Beta, Tracking Error, Information Ratio Ability to read, analyse, and interpret general business periodicals, professional journals Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
May 09, 2026
Full time
The Opportunity: As an Institutional Sales Relationship Manager within our Strategic Partnership group you will be an important asset to Fisher Investments Europe's Institutional sales efforts across Europe, Middle East, and Africa (EMEA). Your efforts will include conducting research on our target markets, identifying and establishing contact with financial institutions, and developing relationships with prospective financial service partners. Reporting to our Head of Institutional Sales, you will partner with our Senior Sales Professionals to build relationships with financial service firms in emerging markets, meet face-to-face, and present to prospective partners. Your efforts will give Fisher the opportunity expand its global presence in emerging markets via partnerships with established financial institutions. The Day-to-Day: Communicate with external partners and institutional team members to efficiently coordinate with Senior Sales Professionals and deploy our business development resources and orchestrate the institutional sales process within an assigned territory Ensure accurate, regularly updated information about prospect personnel, decision-making processes, and search activity is recorded in our Customer Relationship Management system Cold call, establish relationships, and conduct formal presentations to articulately convey our partnership strategy, client service philosophy, and investment strategies to prospective financial service partners Lead market expansion efforts within our EMEA territories, providing prospects with an introduction to Fisher Investments Europe and our partnership capabilities Your Qualifications: At least 5 years of financial industry experience, and demonstrated track record of success, building relationships with financial service firms, investment consultants, and institutional asset owners Ability to set, monitor, and accomplish goals Experience addressing complex challenges managing a broad opportunity set Willingness to travel frequently within an assigned territory Solid investment knowledge; ideally previous experience communicating listed equity investment philosophies and processes Ability to apply mathematical and financial concepts such as geometric linking, cap/dollar/equal weightings, Alpha, Beta, Tracking Error, Information Ratio Ability to read, analyse, and interpret general business periodicals, professional journals Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Technical Sales Manager - Power Burners Job Summary The Sales Manager will be responsible for developing the power burner business in Europe from initial customer contact through to order and project implementation, supporting the project execution team. You will raise proposals of varying degrees of complexity that may involve small components or multi-million-pound contracts. The COMPANY Our client is a well-established Global manufacturer of power generation/combustion equipment to a variety of industries including petrochemical, power stations, oil & gas, etc. Their market leading comprehensive product range includes thermal oxidizers, burners, flare systems and pollution control equipment. The ROLE An opportunity has arisen for a talented Technical Sales Manager to join their successful team. This role will involve; Implement a sales strategy and drive it through to a successful completion. Identifying business opportunities through initiating customer contact and developing prospects into enquiries. Supporting customers with front end feasibility and study work and evaluation of customer enquiries developing work scopes. This may involve equipment supply or site service activities. Visits to customer plants and site surveys (EMEA region) and problem solving where needed. Developing competitive or innovative solutions to meet customer requirements. Carrying out process and engineering design. Sizing and optimising equipment. Obtaining supplier pricing and preparing project budgets. Liaising with outside salespersons/agents, project engineers, purchasing, logistics and manufacturing. Preparation of written technical and commercial proposals. Reviewing and negotiating commercial terms and conditions. Commercial negotiations /closing orders. Handover of orders to project engineers for execution and Post order support. The CANDIDATE The successful candidate will be a talented professional with experience within a similar environment allied to the desire, ability and confidence to forge a career within a market leading organisation. You will require; The role requires a strong 'all-round' engineer with a strong commercial understanding to evolve enquiries from initial enquiry to proposing technical solutions to negotiating commercial contracts. You will have a technical or engineering qualification - Mechanical or process engineering background, ideally with some practical commissioning or site experience. Experience within the oil and gas industry. Experience of selling projects in both the UK & EMEA. Some experience of combustion equipment would be an advantage but not essential. A knowledge of more than one language would be an advantage. A self-starter with the ability to work on own initiative. Willing to travel both within the UK and Internationally. Typically 2-3-day trips (travel expenses covered in full and additional travel allowance provided). Salary: c. 70K Depending on Experience + Excellent Package PACKAGE includes; Generous Pension Health Care Dental Care Life Insurance Critical Illness Cover Gym Membership Etc. Location: South Lincolnshire, Rutland, North Cambridgeshire This role is commutable from: Cambridge Huntingdon Peterborough Stamford Grantham Newark Nottingham Northampton Leicester Corby Kettering Market Harborough Melton Mowbray Oakham Spalding St. Neots Spalding Bourne Wisbech Sleaford Lincoln Alternative Titles: Sales Manager, Business Development Manager, Technical Sales Manager - Oil, Sales Director - Power Burners, Sales Engineer, Sales Manager - Engineering. Sales Manager - Oil and Gas. Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1 Sales Manager, Business Development Manager, Sales Manager - Oil, Sales Director - Power Burners, Sales Engineer, Sales Manager - Engineering. Sales Manager - Oil and Gas.
Oct 09, 2025
Full time
Technical Sales Manager - Power Burners Job Summary The Sales Manager will be responsible for developing the power burner business in Europe from initial customer contact through to order and project implementation, supporting the project execution team. You will raise proposals of varying degrees of complexity that may involve small components or multi-million-pound contracts. The COMPANY Our client is a well-established Global manufacturer of power generation/combustion equipment to a variety of industries including petrochemical, power stations, oil & gas, etc. Their market leading comprehensive product range includes thermal oxidizers, burners, flare systems and pollution control equipment. The ROLE An opportunity has arisen for a talented Technical Sales Manager to join their successful team. This role will involve; Implement a sales strategy and drive it through to a successful completion. Identifying business opportunities through initiating customer contact and developing prospects into enquiries. Supporting customers with front end feasibility and study work and evaluation of customer enquiries developing work scopes. This may involve equipment supply or site service activities. Visits to customer plants and site surveys (EMEA region) and problem solving where needed. Developing competitive or innovative solutions to meet customer requirements. Carrying out process and engineering design. Sizing and optimising equipment. Obtaining supplier pricing and preparing project budgets. Liaising with outside salespersons/agents, project engineers, purchasing, logistics and manufacturing. Preparation of written technical and commercial proposals. Reviewing and negotiating commercial terms and conditions. Commercial negotiations /closing orders. Handover of orders to project engineers for execution and Post order support. The CANDIDATE The successful candidate will be a talented professional with experience within a similar environment allied to the desire, ability and confidence to forge a career within a market leading organisation. You will require; The role requires a strong 'all-round' engineer with a strong commercial understanding to evolve enquiries from initial enquiry to proposing technical solutions to negotiating commercial contracts. You will have a technical or engineering qualification - Mechanical or process engineering background, ideally with some practical commissioning or site experience. Experience within the oil and gas industry. Experience of selling projects in both the UK & EMEA. Some experience of combustion equipment would be an advantage but not essential. A knowledge of more than one language would be an advantage. A self-starter with the ability to work on own initiative. Willing to travel both within the UK and Internationally. Typically 2-3-day trips (travel expenses covered in full and additional travel allowance provided). Salary: c. 70K Depending on Experience + Excellent Package PACKAGE includes; Generous Pension Health Care Dental Care Life Insurance Critical Illness Cover Gym Membership Etc. Location: South Lincolnshire, Rutland, North Cambridgeshire This role is commutable from: Cambridge Huntingdon Peterborough Stamford Grantham Newark Nottingham Northampton Leicester Corby Kettering Market Harborough Melton Mowbray Oakham Spalding St. Neots Spalding Bourne Wisbech Sleaford Lincoln Alternative Titles: Sales Manager, Business Development Manager, Technical Sales Manager - Oil, Sales Director - Power Burners, Sales Engineer, Sales Manager - Engineering. Sales Manager - Oil and Gas. Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1 Sales Manager, Business Development Manager, Sales Manager - Oil, Sales Director - Power Burners, Sales Engineer, Sales Manager - Engineering. Sales Manager - Oil and Gas.
Do you enjoy talking to people and get energised working in a fast-paced environment? Do you enjoy working to targets and goals? Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do? We are a fast-growing e-commerce packaging company based in Barnet, North London, and we are looking for a German-speaking Inbound Sales Advisor to come and join our team! If you are commercially minded, confident and a tenacious professional who has the ability to communicate effectively and build strong client relationships, then this could also be the role for you! We are the UK's leader in paper bags, cartons and other packaging products. The company has numerous marketing-leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket - half of which are based at this location. We're looking for a commercially minded New Business Sales Executive to sit within the Sales team. You will sit in the middle of a fairly short "production-to-delivery" cycle, which will require you to book new business with brands and/or their agencies and then work with your internal operations team and their external suppliers to bring the products to life. Goal posts can move occasionally, so you will need to be versatile and resourceful to ensure your clients' timelines are being met whilst doing good quality business. We are looking for candidates with strong communication, organisational, numerical skills and active learners so that we can focus your initial training around our packaging products, service, and the marketplace. Every employee at Rocaba Group is unique and valued. We take pride in delivering excellence consistently, and with our rapid growth and success, we are always looking to add the best talent to our teams. We are looking for candidates who have a strong work ethic, a desire to learn and can build strong relationships with their colleagues. In return, we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, a supportive working environment, and a strong culture. We also have a competitive holiday allowance, as well as many of the basics, including optional private healthcare, pension contributions and free eye-testing. Role Specifics Speaking to clients to fully understand and gather their needs before preparing and presenting suitable packaging solutions. Providing a range of quotations and talking customers through their product options. Creating a rapport with customers and aiming to ensure 100% customer satisfaction. Sending samples and supporting information to customers to help with the sale. Maintaining relationships with existing customers and regularly calling them to find new enquiries. Ensuring all walk-in customers are welcomed and managed accurately and efficiently. Ensuring all customer information is correctly logged within the CRM system. Managing customer issues and disputes on jobs. Achieving the team's target on a monthly basis, as set out by the Line Manager. Contributing to overall team spirit and helping create a positive working environment for all members of staff. Knowledge & Experience Understanding of what excellent customer service entails. Experience in working in a previous sales role (not essential, but desirable). Solid telephone manner and solid verbal and written communication. Strong organisational skills and ability to manage time effectively and prioritise work. Ability to find practical solutions to problems and think outside the box. Naturally pays attention to detail without any loss of accuracy. Able to work towards targets. Must have a bubbly, friendly and positive demeanour. Be resilient, energetic, enthusiastic, have a 'can-do' attitude and dynamism. Other Benefits Career development opportunities On-site parking Casual dress Subsidised private health care Vibrant and dynamic working environment How to Apply: Please attach an up-to-date copy of your CV to the link provided, and we will be in contact.
Oct 07, 2025
Full time
Do you enjoy talking to people and get energised working in a fast-paced environment? Do you enjoy working to targets and goals? Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do? We are a fast-growing e-commerce packaging company based in Barnet, North London, and we are looking for a German-speaking Inbound Sales Advisor to come and join our team! If you are commercially minded, confident and a tenacious professional who has the ability to communicate effectively and build strong client relationships, then this could also be the role for you! We are the UK's leader in paper bags, cartons and other packaging products. The company has numerous marketing-leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket - half of which are based at this location. We're looking for a commercially minded New Business Sales Executive to sit within the Sales team. You will sit in the middle of a fairly short "production-to-delivery" cycle, which will require you to book new business with brands and/or their agencies and then work with your internal operations team and their external suppliers to bring the products to life. Goal posts can move occasionally, so you will need to be versatile and resourceful to ensure your clients' timelines are being met whilst doing good quality business. We are looking for candidates with strong communication, organisational, numerical skills and active learners so that we can focus your initial training around our packaging products, service, and the marketplace. Every employee at Rocaba Group is unique and valued. We take pride in delivering excellence consistently, and with our rapid growth and success, we are always looking to add the best talent to our teams. We are looking for candidates who have a strong work ethic, a desire to learn and can build strong relationships with their colleagues. In return, we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, a supportive working environment, and a strong culture. We also have a competitive holiday allowance, as well as many of the basics, including optional private healthcare, pension contributions and free eye-testing. Role Specifics Speaking to clients to fully understand and gather their needs before preparing and presenting suitable packaging solutions. Providing a range of quotations and talking customers through their product options. Creating a rapport with customers and aiming to ensure 100% customer satisfaction. Sending samples and supporting information to customers to help with the sale. Maintaining relationships with existing customers and regularly calling them to find new enquiries. Ensuring all walk-in customers are welcomed and managed accurately and efficiently. Ensuring all customer information is correctly logged within the CRM system. Managing customer issues and disputes on jobs. Achieving the team's target on a monthly basis, as set out by the Line Manager. Contributing to overall team spirit and helping create a positive working environment for all members of staff. Knowledge & Experience Understanding of what excellent customer service entails. Experience in working in a previous sales role (not essential, but desirable). Solid telephone manner and solid verbal and written communication. Strong organisational skills and ability to manage time effectively and prioritise work. Ability to find practical solutions to problems and think outside the box. Naturally pays attention to detail without any loss of accuracy. Able to work towards targets. Must have a bubbly, friendly and positive demeanour. Be resilient, energetic, enthusiastic, have a 'can-do' attitude and dynamism. Other Benefits Career development opportunities On-site parking Casual dress Subsidised private health care Vibrant and dynamic working environment How to Apply: Please attach an up-to-date copy of your CV to the link provided, and we will be in contact.
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained
Oct 07, 2025
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained
Receptionists - Careers at Sea! Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us. Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while traveling to captivating destinations and providing paramount customer service to an international clientele. If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply. Reports to: Spa Manager. Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations. Duties and Responsibilities: Adhere to the established work schedule, ensuring punctuality for all shifts. Serve as the primary representative of the spa, embodying a professional and welcoming demeanour. Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system. Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively. Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping. (training will be provided) Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests. Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities. Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team. Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution. Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction. Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards. Demonstrate the ability to work independently and remain at the reception desk for scheduled periods. Maintain a positive and professional attitude, contributing to a collaborative and positive team environment. Actively participate in all required training sessions and staff meetings to stay informed and enhance skills. Provide support in various areas of spa operations as directed by management. Promptly communicate any relevant incidents or concerns involving staff or guests to management.
Oct 07, 2025
Full time
Receptionists - Careers at Sea! Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us. Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while traveling to captivating destinations and providing paramount customer service to an international clientele. If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply. Reports to: Spa Manager. Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations. Duties and Responsibilities: Adhere to the established work schedule, ensuring punctuality for all shifts. Serve as the primary representative of the spa, embodying a professional and welcoming demeanour. Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system. Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively. Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping. (training will be provided) Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests. Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities. Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team. Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution. Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction. Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards. Demonstrate the ability to work independently and remain at the reception desk for scheduled periods. Maintain a positive and professional attitude, contributing to a collaborative and positive team environment. Actively participate in all required training sessions and staff meetings to stay informed and enhance skills. Provide support in various areas of spa operations as directed by management. Promptly communicate any relevant incidents or concerns involving staff or guests to management.
Job Title: Client Operations Analyst Duration: 9 months Location: Manchester/Hybrid (four days per week in the office) Salary: 35000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client is a leading global asset management and banking firm, known for driving innovation and serving an impressive roster of customers, including 97% of the world's top banks. They are now seeking a dedicated Client Operations Analyst to join their dynamic EMEA Global Client Activation team! Why This Role Matters: As a Client Operations Analyst, you will play a crucial role in enhancing the client experience through effective onboarding and market activation processes. You will work closely with a talented team in Manchester, supporting clients and investment managers by ensuring timely and accurate account and market setups. What You'll Do: Influence Client Experience: Handle client instructions, projects, and queries with precision and timeliness. Build Relationships: Collaborate with internal stakeholders to facilitate smooth account setups and investment lifecycle activities. Guide Clients: Educate clients about requirements and regulations, simplifying complex investment processes. Ensure Accuracy: Interpret client instructions and assist with account setup and maintenance on proprietary systems. Monitor Activities: Conduct regular reviews of outstanding client requests, adhering to service level agreements. To Excel in This Role, You'll Need: Proven Skills: Exceptional organisation, attention to detail, and strong client service abilities. Proactive Mindset: A willingness to take initiative and adapt to changing circumstances. Communication: Fluent in English (minimum B2 level), with excellent written and verbal communication skills. Technical Proficiency: Strong digital skills, including proficiency in MS Excel. Preferred Qualifications: Experience in financial services. Ability to manage multiple high-volume tasks efficiently. Flexibility to work both autonomously and as part of a team. About Us: Our client fosters a culture that empowers employees to grow, innovate, and embrace their individuality. With a rich history and a commitment to client service, they provide an environment where you can thrive. If you're ready to make an impact and contribute to a successful team, we want to hear from you! Apply today and take the next step in your career with our client. Together, let's shape the future of banking! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy.
Oct 07, 2025
Contractor
Job Title: Client Operations Analyst Duration: 9 months Location: Manchester/Hybrid (four days per week in the office) Salary: 35000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client is a leading global asset management and banking firm, known for driving innovation and serving an impressive roster of customers, including 97% of the world's top banks. They are now seeking a dedicated Client Operations Analyst to join their dynamic EMEA Global Client Activation team! Why This Role Matters: As a Client Operations Analyst, you will play a crucial role in enhancing the client experience through effective onboarding and market activation processes. You will work closely with a talented team in Manchester, supporting clients and investment managers by ensuring timely and accurate account and market setups. What You'll Do: Influence Client Experience: Handle client instructions, projects, and queries with precision and timeliness. Build Relationships: Collaborate with internal stakeholders to facilitate smooth account setups and investment lifecycle activities. Guide Clients: Educate clients about requirements and regulations, simplifying complex investment processes. Ensure Accuracy: Interpret client instructions and assist with account setup and maintenance on proprietary systems. Monitor Activities: Conduct regular reviews of outstanding client requests, adhering to service level agreements. To Excel in This Role, You'll Need: Proven Skills: Exceptional organisation, attention to detail, and strong client service abilities. Proactive Mindset: A willingness to take initiative and adapt to changing circumstances. Communication: Fluent in English (minimum B2 level), with excellent written and verbal communication skills. Technical Proficiency: Strong digital skills, including proficiency in MS Excel. Preferred Qualifications: Experience in financial services. Ability to manage multiple high-volume tasks efficiently. Flexibility to work both autonomously and as part of a team. About Us: Our client fosters a culture that empowers employees to grow, innovate, and embrace their individuality. With a rich history and a commitment to client service, they provide an environment where you can thrive. If you're ready to make an impact and contribute to a successful team, we want to hear from you! Apply today and take the next step in your career with our client. Together, let's shape the future of banking! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy.
Business Development Manager Location: Hybrid/Birmingham (once a fortnight on Thursday) Salary: £45,000 - £55,000 per annum plus OTE commission of up to £30,000 Contract Type: Permanent What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You ICA part of Wilmington Plc are looking for an ambitious and driven Business Development Manager to expand ICA Commercial Services footprint in the EMEA region (Europe the Middle East & Africa). You will be instrumental in winning new clients, driving growth, and building strategic partnerships in this high-potential market. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Achieving budgeted sales and revenue performance for ICA s portfolio of qualifications, training, membership and risk management tools and services. • Developing and implementing new business and account management strategies and tactics. • Generating new business through a mixture of cold self-generated leads. • Hitting sales targets and KPIs, including activity-based metrics such as monthly client meeting quotas (details to be confirmed during sales plan formulation). • Identifying, managing, and growing a key account portfolio. • Working with the Sales Director to manage and grow a network of partners. • Collaborating with Marketing & Sales Director to generate leads. • Acting as the voice of the customer when working with the Product team to ensure ICA s services meet customer requirements in the region. • Generating new business through LinkedIn and other channels. • Adhering to the sales process to ensure CRM systems are kept up to date and that competitor and marketplace insight is fed back to the respective teams. What s the Best Thing About This Role The opportunity to play a pivotal role in ICA s international growth strategy, building relationships with new organisations across CEECA, and making a significant impact in a fast-growing global business. What s the Most Challenging Thing About This Role Breaking into new markets and building trust with new clients in a competitive landscape requires persistence, resilience, and the ability to adapt strategies for success. What We re Looking For To be successful in this role, you must have: • A proven track record as a commercial winner with experience delivering in a high-growth international business. • Strong verbal and written communication skills, with experience operating at Board level both internally and externally. • Resilience and tenacity, with a clear understanding of the importance of persistence in achieving large-scale business development success. • Excellent written and verbal communication skills. • Confidence presenting at senior level. • Innovative thinking and strong relationship-building experience. • Proven ability to work successfully as part of a team. • Ability to network effectively at all levels, both internally and externally. To be successful in this role, it would be great if you have: • Experience in the professional training and qualifications sector. • Experience selling into the Financial Services and other regulated sectors. • Experience working across AML, Financial Crime Prevention, KYC & CDD, Sanctions, Enterprise Wide Risk Management, and the GRC landscape. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us The International Compliance Association (ICA) is the world s leading regulatory and financial crime compliance community. For over 20 years, we ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We re part of Wilmington plc, a global provider of professional education, information, and networking. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support and fair rewards. Click on APPLY today!
Oct 06, 2025
Full time
Business Development Manager Location: Hybrid/Birmingham (once a fortnight on Thursday) Salary: £45,000 - £55,000 per annum plus OTE commission of up to £30,000 Contract Type: Permanent What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You ICA part of Wilmington Plc are looking for an ambitious and driven Business Development Manager to expand ICA Commercial Services footprint in the EMEA region (Europe the Middle East & Africa). You will be instrumental in winning new clients, driving growth, and building strategic partnerships in this high-potential market. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Achieving budgeted sales and revenue performance for ICA s portfolio of qualifications, training, membership and risk management tools and services. • Developing and implementing new business and account management strategies and tactics. • Generating new business through a mixture of cold self-generated leads. • Hitting sales targets and KPIs, including activity-based metrics such as monthly client meeting quotas (details to be confirmed during sales plan formulation). • Identifying, managing, and growing a key account portfolio. • Working with the Sales Director to manage and grow a network of partners. • Collaborating with Marketing & Sales Director to generate leads. • Acting as the voice of the customer when working with the Product team to ensure ICA s services meet customer requirements in the region. • Generating new business through LinkedIn and other channels. • Adhering to the sales process to ensure CRM systems are kept up to date and that competitor and marketplace insight is fed back to the respective teams. What s the Best Thing About This Role The opportunity to play a pivotal role in ICA s international growth strategy, building relationships with new organisations across CEECA, and making a significant impact in a fast-growing global business. What s the Most Challenging Thing About This Role Breaking into new markets and building trust with new clients in a competitive landscape requires persistence, resilience, and the ability to adapt strategies for success. What We re Looking For To be successful in this role, you must have: • A proven track record as a commercial winner with experience delivering in a high-growth international business. • Strong verbal and written communication skills, with experience operating at Board level both internally and externally. • Resilience and tenacity, with a clear understanding of the importance of persistence in achieving large-scale business development success. • Excellent written and verbal communication skills. • Confidence presenting at senior level. • Innovative thinking and strong relationship-building experience. • Proven ability to work successfully as part of a team. • Ability to network effectively at all levels, both internally and externally. To be successful in this role, it would be great if you have: • Experience in the professional training and qualifications sector. • Experience selling into the Financial Services and other regulated sectors. • Experience working across AML, Financial Crime Prevention, KYC & CDD, Sanctions, Enterprise Wide Risk Management, and the GRC landscape. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us The International Compliance Association (ICA) is the world s leading regulatory and financial crime compliance community. For over 20 years, we ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We re part of Wilmington plc, a global provider of professional education, information, and networking. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support and fair rewards. Click on APPLY today!
Join a leading SaaS company on a mission to secure the software that powers the world. We're seeking a strategic and data-driven Senior Marketing Programs Manager to lead regional marketing initiatives across EMEA. This role is pivotal in driving brand awareness, pipeline growth, and marketing performance. Key Responsibilities: Align regional marketing with go-to-market strategies and territory teams. Optimize account targeting using buyer intent and ideal customer profiles. Collaborate across product, digital, PR, and social teams to amplify brand presence. Analyze and report on campaign performance to guide future strategy. What You'll Bring: 5-7 years' experience in marketing, ideally in channel or partner marketing. Strong analytical and project management skills. Proven success in executing high-impact marketing programs. Excellent communication and stakeholder collaboration abilities McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Oct 03, 2025
Full time
Join a leading SaaS company on a mission to secure the software that powers the world. We're seeking a strategic and data-driven Senior Marketing Programs Manager to lead regional marketing initiatives across EMEA. This role is pivotal in driving brand awareness, pipeline growth, and marketing performance. Key Responsibilities: Align regional marketing with go-to-market strategies and territory teams. Optimize account targeting using buyer intent and ideal customer profiles. Collaborate across product, digital, PR, and social teams to amplify brand presence. Analyze and report on campaign performance to guide future strategy. What You'll Bring: 5-7 years' experience in marketing, ideally in channel or partner marketing. Strong analytical and project management skills. Proven success in executing high-impact marketing programs. Excellent communication and stakeholder collaboration abilities McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Job Title: Bid Manager Location : Sheffield Salary: Competitive Job type: Full Time, Permanent An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: To strengthen our revenue growth office, and to assist with meeting our new growth strategy, we are looking for a Bid Manager, who will be supporting and coordinating the qualification and managing a predefined bid management process for all formal tenders the Payments Market division receives across our three regions, North America, EMEA and APAC. Reporting to the Sales Operations Manager, the role of the Bid Manager is to support and coordinate all activities of the deal team, ensuring alignment with all internal and external stakeholders and providing assistance to the deal team to navigate through necessary internal bid processes to meet quality standards, approvals and timelines. You will be able to demonstrate experience with drafting and managing persuasive customer proposals and tender response documents. A successful track record of bid management skills, bringing stakeholders together and driving to high quality outputs that drive revenue growth. It is critical you have a proactive approach and hold people accountable for their contribution, as well as being able to find ways to support the different stakeholders where required. You will be energetic and motivated, with excellent verbal and written communication skills. In your day-to-day you will be working closely with Sales, Sales Engineering, Service Delivery, Service Operations, Compliance, Legal and Finance representatives, following a predefined bid management process and artefacts to hold people accountable. In addition, you will work closely with the RGO team members and regional Sales Ops & Support teams to ensure that everyone adheres to TNS's bid management processes, artefacts and best practices across all regions. Responsibilities: Support the Sales Operations Manager to manage the bid management and associated artefacts Imbed the structured thinking principles into all lines of business, i.e. become our "SCQA Champion" Acting as a point of contact and overall coordinator for the deal team Scheduling and planning internal activities to meet client and internal milestones (including developing and maintaining the work plan) Providing guidance to deal teams around our predefined processes and artefacts Owning / Managing the development of key client deliverables Ensuring TNS' quality standards are met Developing and implementing robust bid management reporting structure Conducting, managing and coordinating appropriate stakeholder meetings and forums. Add to the professional image of TNS towards our new and existing customers Apply structured working methods Prepare concise and clear documentation Develop a bid management knowledge repository Ensure deliverables are finalized on time and of high quality Pro-actively report on deliverable status and progress Consult peers and colleagues where needed to guarantee a high-quality product Be a driver within the blended team to get things done, both professionally as socially Ad hoc tasks as required Measures of Success: Retention and growth of TNS' business Development and progression of bid management capability Performance against timelines and deliverables Client feedback to responses Process improvement Appropriate level of issues management and escalation Provision of timeline reporting and progress updates Experience: Minimum of 5+ years' experience in a similar role, in example pre-sales, sales operations support, bid management. Solid background in sales environment and dealing with sales representatives Advanced communication and grammatical skills Advanced MS Power Point, Excel and Word skills Strong time management & organizational skills Methodical and self-motivated, problems solving Attention to detail with the ability to work in a pressurised environment Experience of problem solving or identifying solutions for client needs Excellent organisational skills Highly developed inter-personal skills Strong influencer skills A "driver", that makes things happen Qualifications: Bachelors Degree preferred If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be redirected to our website to complete your application for this role. Candidates with the experience or relevant job titles of; Proposal Manager, Tender Manager, RFP Manager, Pursuit Leader, Capture Manager, Deal Manager, BID Specialist, may also be considered for this role.
Oct 03, 2025
Full time
Job Title: Bid Manager Location : Sheffield Salary: Competitive Job type: Full Time, Permanent An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: To strengthen our revenue growth office, and to assist with meeting our new growth strategy, we are looking for a Bid Manager, who will be supporting and coordinating the qualification and managing a predefined bid management process for all formal tenders the Payments Market division receives across our three regions, North America, EMEA and APAC. Reporting to the Sales Operations Manager, the role of the Bid Manager is to support and coordinate all activities of the deal team, ensuring alignment with all internal and external stakeholders and providing assistance to the deal team to navigate through necessary internal bid processes to meet quality standards, approvals and timelines. You will be able to demonstrate experience with drafting and managing persuasive customer proposals and tender response documents. A successful track record of bid management skills, bringing stakeholders together and driving to high quality outputs that drive revenue growth. It is critical you have a proactive approach and hold people accountable for their contribution, as well as being able to find ways to support the different stakeholders where required. You will be energetic and motivated, with excellent verbal and written communication skills. In your day-to-day you will be working closely with Sales, Sales Engineering, Service Delivery, Service Operations, Compliance, Legal and Finance representatives, following a predefined bid management process and artefacts to hold people accountable. In addition, you will work closely with the RGO team members and regional Sales Ops & Support teams to ensure that everyone adheres to TNS's bid management processes, artefacts and best practices across all regions. Responsibilities: Support the Sales Operations Manager to manage the bid management and associated artefacts Imbed the structured thinking principles into all lines of business, i.e. become our "SCQA Champion" Acting as a point of contact and overall coordinator for the deal team Scheduling and planning internal activities to meet client and internal milestones (including developing and maintaining the work plan) Providing guidance to deal teams around our predefined processes and artefacts Owning / Managing the development of key client deliverables Ensuring TNS' quality standards are met Developing and implementing robust bid management reporting structure Conducting, managing and coordinating appropriate stakeholder meetings and forums. Add to the professional image of TNS towards our new and existing customers Apply structured working methods Prepare concise and clear documentation Develop a bid management knowledge repository Ensure deliverables are finalized on time and of high quality Pro-actively report on deliverable status and progress Consult peers and colleagues where needed to guarantee a high-quality product Be a driver within the blended team to get things done, both professionally as socially Ad hoc tasks as required Measures of Success: Retention and growth of TNS' business Development and progression of bid management capability Performance against timelines and deliverables Client feedback to responses Process improvement Appropriate level of issues management and escalation Provision of timeline reporting and progress updates Experience: Minimum of 5+ years' experience in a similar role, in example pre-sales, sales operations support, bid management. Solid background in sales environment and dealing with sales representatives Advanced communication and grammatical skills Advanced MS Power Point, Excel and Word skills Strong time management & organizational skills Methodical and self-motivated, problems solving Attention to detail with the ability to work in a pressurised environment Experience of problem solving or identifying solutions for client needs Excellent organisational skills Highly developed inter-personal skills Strong influencer skills A "driver", that makes things happen Qualifications: Bachelors Degree preferred If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be redirected to our website to complete your application for this role. Candidates with the experience or relevant job titles of; Proposal Manager, Tender Manager, RFP Manager, Pursuit Leader, Capture Manager, Deal Manager, BID Specialist, may also be considered for this role.
