ATG Entertainment
Woking, Surrey
Finance Applications System Admin You will report to the Applications Platforms Manager and work closely with business stakeholder's groups, and software platform vendors to support the suite of platform applications. You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy. Providing comprehensive IT support for the functional modules within Microsoft Dynamics 365 Finance and Operations (F&O), along with independent software vendor (ISV) add-on components, system customisations, and integrations. In addition, you will provide IT support for IBM Cloud Planning Analytics platform, providing technology support for Group Financial Consolidation & Reporting capabilities.Your role will ensure smooth operation and resolving any issues that arise. Experience in ITIL / industry standard ITSM practices (Service Design, Service Transition, Service Operation, Continual Service Improvement) are an advantage. In the absence of these, your personal development & training will focus on these skills & processes. Experience of using ITSM tooling would be an advantage (e.g. ServiceNow, HaloITSM, ZenDesk etc) You must be a self-starter, open to working in a fast-paced and dynamic environment. We are searching for a good communicator at all employee levels, mindful of different communication styles for different audiences. Specific experience in live entertainment or sports industry ticketing, and a passion for the arts & creative industries would be an advantage in your application. This hybrid role requires two days per week at ATG Entertainment's Woking Head Office. Key responsibilities Provide Technical Support: First and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders. Collaborate with Support Partners: Triage incidents and coordinate with support partners for D365 ISVs, IBM Controller and Planning Analytics. Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics. Environment Management: Experience of operating Lifecycle Services (LCS) for D365 F&O essential.Responsibilities include database refreshes & Environment configuration. User Assistance: Assist end-users with system navigation, functionality, and best practices. System Monitoring: Monitor the performance of modules and proactively address potential issues. Operations: Operate ongoing processes, including monitoring data input quality, running month-end system interfaces, and conducting month and year-end system closure processes. Manage integrations / ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services. Incident Management: Log, track, and manage incidents using a ITSM tool, ensuring timely resolution. System Maintenance & Change Management Testing & implementation of system updates, patches, and upgrades, ensuring minimal disruption to operations Undertake key periodic system upgrades and development with third parties, designing system testing, and supporting UAT on new and upgraded functionality utilizing Azure DevOps and LCS for D365 F&O. Monitoring: Use LCS and Azure Monitor for performance and uptime tracking. Monitor batch jobs and troubleshoot failures. Analyse user needs, interpret requirements, and create solutions to implement new systems and processes. Data management: Manage data entities, import/export projects, and recurring data jobs. Perform setup, configuration, maintenance, and development requests for finance systems. Identify opportunities for process automation and develop solutions using technologies such as MS CoPilot, Logic Apps, Power Platform and Azure Integration Services. Review any changes that come in, adhere to the IT change process, and submit to the IT Front Door and / or design authority and relevant approval boards. Work with the business and project roll-out team to implement the change when applicable. Documentation: Create and maintain detailed documentation of issues, resolutions, and processes in a team Knowledgebase. Training: Conduct training sessions for users to enhance their understanding and usage of D365 F&O modules. Collaboration: Work closely with other IT colleagues & business departments to ensure seamless integration and operation of Finance applications. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Continuous Improvement: Drive continuous improvement and maintain industry best practices in processes. Cross-Functional Teamwork: Work within a cross-functional team, understanding the impact of processes and the flow to the next process. User Support: Work with End/Key User Product Owner, SME, and Finance business partners to support during go-live and business as usual. Stay Updated: Stay up to date with new process and/or functional requirements. User Engagement: Engage with the business, develop close relationships with key users, and ensure they have a proficient level of system knowledge and can provide appropriate input and feedback when necessary. Post-Deployment Support: Support the business after deployments and during hypercare/rollouts. Essential Qualifications / Experience A proven track record and excellent pre-existing knowledge of Dynamics365 Finance & Operations gained through a previous D365 support role. Experience of third-party Finance solutions and integrations. Strong understanding of ERP systems, business and accounting processes gained through previous D365 F&O Support roles. Excellent problem-solving, communication, presentation, and interpersonal skills. Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organisational structure. Maintains awareness of new and emerging technologies and the potential Infrastructure service offerings and products provided by Group IT. Possess strong written and verbal communication skills. Excellent team working skills. An analytical approach to identifying issues and solutions. Experience of working with third party service providers. Ability to work effectively with all levels of end users and IT personnel. Strong work ethic geared towards exemplary customer service. Proactive, organised, and able to prioritise tasks. Desirable Qualifications / Experience Proven experience in IT support for IBM TM1 / Cloud Planning Analytics platform. Database administration experience and / or finance reporting design or data engineering experience. Technical domain experience across Finance applications & cloud technology platform. Experience in support of Azure Logic Apps. Experience in support of MS Power Platform and/or PowerBI reporting. If you can demonstrate the essential criteria, and many of the desirable skill, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. About Us -Our Values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation THRIVE doing what we love (with passion and dynamism CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You will help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone . click apply for full job details
Finance Applications System Admin You will report to the Applications Platforms Manager and work closely with business stakeholder's groups, and software platform vendors to support the suite of platform applications. You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy. Providing comprehensive IT support for the functional modules within Microsoft Dynamics 365 Finance and Operations (F&O), along with independent software vendor (ISV) add-on components, system customisations, and integrations. In addition, you will provide IT support for IBM Cloud Planning Analytics platform, providing technology support for Group Financial Consolidation & Reporting capabilities.Your role will ensure smooth operation and resolving any issues that arise. Experience in ITIL / industry standard ITSM practices (Service Design, Service Transition, Service Operation, Continual Service Improvement) are an advantage. In the absence of these, your personal development & training will focus on these skills & processes. Experience of using ITSM tooling would be an advantage (e.g. ServiceNow, HaloITSM, ZenDesk etc) You must be a self-starter, open to working in a fast-paced and dynamic environment. We are searching for a good communicator at all employee levels, mindful of different communication styles for different audiences. Specific experience in live entertainment or sports industry ticketing, and a passion for the arts & creative industries would be an advantage in your application. This hybrid role requires two days per week at ATG Entertainment's Woking Head Office. Key responsibilities Provide Technical Support: First and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders. Collaborate with Support Partners: Triage incidents and coordinate with support partners for D365 ISVs, IBM Controller and Planning Analytics. Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics. Environment Management: Experience of operating Lifecycle Services (LCS) for D365 F&O essential.Responsibilities include database refreshes & Environment configuration. User Assistance: Assist end-users with system navigation, functionality, and best practices. System Monitoring: Monitor the performance of modules and proactively address potential issues. Operations: Operate ongoing processes, including monitoring data input quality, running month-end system interfaces, and conducting month and year-end system closure processes. Manage integrations / ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services. Incident Management: Log, track, and manage incidents using a ITSM tool, ensuring timely resolution. System Maintenance & Change Management Testing & implementation of system updates, patches, and upgrades, ensuring minimal disruption to operations Undertake key periodic system upgrades and development with third parties, designing system testing, and supporting UAT on new and upgraded functionality utilizing Azure DevOps and LCS for D365 F&O. Monitoring: Use LCS and Azure Monitor for performance and uptime tracking. Monitor batch jobs and troubleshoot failures. Analyse user needs, interpret requirements, and create solutions to implement new systems and processes. Data management: Manage data entities, import/export projects, and recurring data jobs. Perform setup, configuration, maintenance, and development requests for finance systems. Identify opportunities for process automation and develop solutions using technologies such as MS CoPilot, Logic Apps, Power Platform and Azure Integration Services. Review any changes that come in, adhere to the IT change process, and submit to the IT Front Door and / or design authority and relevant approval boards. Work with the business and project roll-out team to implement the change when applicable. Documentation: Create and maintain detailed documentation of issues, resolutions, and processes in a team Knowledgebase. Training: Conduct training sessions for users to enhance their understanding and usage of D365 F&O modules. Collaboration: Work closely with other IT colleagues & business departments to ensure seamless integration and operation of Finance applications. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Continuous Improvement: Drive continuous improvement and maintain industry best practices in processes. Cross-Functional Teamwork: Work within a cross-functional team, understanding the impact of processes and the flow to the next process. User Support: Work with End/Key User Product Owner, SME, and Finance business partners to support during go-live and business as usual. Stay Updated: Stay up to date with new process and/or functional requirements. User Engagement: Engage with the business, develop close relationships with key users, and ensure they have a proficient level of system knowledge and can provide appropriate input and feedback when necessary. Post-Deployment Support: Support the business after deployments and during hypercare/rollouts. Essential Qualifications / Experience A proven track record and excellent pre-existing knowledge of Dynamics365 Finance & Operations gained through a previous D365 support role. Experience of third-party Finance solutions and integrations. Strong understanding of ERP systems, business and accounting processes gained through previous D365 F&O Support roles. Excellent problem-solving, communication, presentation, and interpersonal skills. Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organisational structure. Maintains awareness of new and emerging technologies and the potential Infrastructure service offerings and products provided by Group IT. Possess strong written and verbal communication skills. Excellent team working skills. An analytical approach to identifying issues and solutions. Experience of working with third party service providers. Ability to work effectively with all levels of end users and IT personnel. Strong work ethic geared towards exemplary customer service. Proactive, organised, and able to prioritise tasks. Desirable Qualifications / Experience Proven experience in IT support for IBM TM1 / Cloud Planning Analytics platform. Database administration experience and / or finance reporting design or data engineering experience. Technical domain experience across Finance applications & cloud technology platform. Experience in support of Azure Logic Apps. Experience in support of MS Power Platform and/or PowerBI reporting. If you can demonstrate the essential criteria, and many of the desirable skill, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. About Us -Our Values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation THRIVE doing what we love (with passion and dynamism CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You will help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone . click apply for full job details
Hastings Commons
Hastings, Sussex
Youth Club Leader We are looking for a Youth Club Leader to oversee the operations of the youth club. Join an exciting organisation pioneering a bold new model of community-led regeneration, building a future shaped by and accountable to young people. More than a collection of buildings, it is a living network of homes, workspaces, and social spaces where youth voice drives decisions and imagination leads change. By taking derelict sites into community ownership and transforming them into vibrant, affordable places, the Commons proves that regeneration can be inclusive, creative, and sustainable. This is not just about preserving the past but creating a future where young people have real power to shape their town, their opportunities, and their shared neighbourhood. Position: Youth Club Leader Location: Eagle House, Hastings/Hybrid Hours: Full-time Salary: £33,000 per annum, plus amazing benefits Contract: Permanent Closing Date: 21st October 2025 About the Role The Youth Commons is a really important project, seeking to support young people to build confidence and agency and take more control over their environment. You will ensure a safe and engaging environment for young people aged 11-18. This includes managing the youth team, developing and delivering programs, planning and coordinating activities, and promoting youth participation. You will also handle tasks like budgeting, reporting, and record keeping You will support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers. No day will be the same, so we are looking for someone with passion and energy to continue this very unique, fulfilling and impactful project. What you will do Ensure the smooth running of the youth club Be the Designated Safeguarding Lead (DSL) Ensure appropriate staff supervision around reviewing safeguarding, case management and ensure the team are supported in dealing with referral processes Continue to develop partnerships with local youth providers including ESCC Youth Team. Represent the Commons in local and wider networks Stand up for the interests of young people within the team. Seek ways to include young people directly at all levels, including the board Coordinate a wide range of experiences for young people and through tenants and partners Support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers Help to regrow the youth workforce by supporting people into the field and towards higher levels of qualification What you ll bring to the table You will have extensive experience of working with young people and have youth work qualification, or similar experience of managing a project or programme. You will have the ability to motivate people, deal with complex cases and have an understanding of the Children Act, Working Together to Safeguard Children and Mental Health Act What you ll get from working here Make a real contribution to the community around you and have a hand in investing in the future of the organisation A culture and mission to invest in staff to build on their existing skills through bespoke development and training opportunities A kind and compassionate employer with a mental health first approach to work No pension contribution deductions have to come from your salary, 100% employer contribution (you can add more to the pension if you choose) Employee Assistance Program Monthly wellbeing budget Monthly team lunch on us and lots of social events 23 day holiday + bank holidays (increases by one day per year of service) Extra-special day off on your birthday About the Organisation The Commons comprises 12 buildings and spaces which include vaults, caves and multi storey office blocks, all of which have been brought from dereliction into use as homes, workspace, leisure and learning and are located in the White Rock area of central Hastings, working together for common good , which is called Commoning . Rents are capped to protect affordability and good uses are prioritised over profit. The organisations is committed to creating diverse, inclusive environments and will not discriminate unfairly on the grounds of age, disability, sex, sexual orientation, gender reassignment, pregnancy and maternity, race (including colour, nationality and ethnic or national origin), religion or belief, marriage and civil partnership (all of which are protected characteristics under the law); nor will will it discriminate unfairly on the grounds of class, financial status, or any other unjustifiable cause. It seeks to recognise and overcome involuntary bias so that nobody with a protected characteristic is discriminated against directly or indirectly, or is victimised or harassed in relation to a relevant protected characteristic. You may also have experience in areas such as Youth, Youth Club, Youth Project, Youth Manager, Youth Club Manager, Youth Project Manager, Youth Worker, Senior Youth Worker, Lead Youth Worker, Youth Work Lead, Youth Leader, Youth Club Leader and/or working with young people in schools or PRUs PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Youth Club Leader We are looking for a Youth Club Leader to oversee the operations of the youth club. Join an exciting organisation pioneering a bold new model of community-led regeneration, building a future shaped by and accountable to young people. More than a collection of buildings, it is a living network of homes, workspaces, and social spaces where youth voice drives decisions and imagination leads change. By taking derelict sites into community ownership and transforming them into vibrant, affordable places, the Commons proves that regeneration can be inclusive, creative, and sustainable. This is not just about preserving the past but creating a future where young people have real power to shape their town, their opportunities, and their shared neighbourhood. Position: Youth Club Leader Location: Eagle House, Hastings/Hybrid Hours: Full-time Salary: £33,000 per annum, plus amazing benefits Contract: Permanent Closing Date: 21st October 2025 About the Role The Youth Commons is a really important project, seeking to support young people to build confidence and agency and take more control over their environment. You will ensure a safe and engaging environment for young people aged 11-18. This includes managing the youth team, developing and delivering programs, planning and coordinating activities, and promoting youth participation. You will also handle tasks like budgeting, reporting, and record keeping You will support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers. No day will be the same, so we are looking for someone with passion and energy to continue this very unique, fulfilling and impactful project. What you will do Ensure the smooth running of the youth club Be the Designated Safeguarding Lead (DSL) Ensure appropriate staff supervision around reviewing safeguarding, case management and ensure the team are supported in dealing with referral processes Continue to develop partnerships with local youth providers including ESCC Youth Team. Represent the Commons in local and wider networks Stand up for the interests of young people within the team. Seek ways to include young people directly at all levels, including the board Coordinate a wide range of experiences for young people and through tenants and partners Support young people to actively participate in and influence the development of the Commons as well as contribute to conversations with local and national decision makers Help to regrow the youth workforce by supporting people into the field and towards higher levels of qualification What you ll bring to the table You will have extensive experience of working with young people and have youth work qualification, or similar experience of managing a project or programme. You will have the ability to motivate people, deal with complex cases and have an understanding of the Children Act, Working Together to Safeguard Children and Mental Health Act What you ll get from working here Make a real contribution to the community around you and have a hand in investing in the future of the organisation A culture and mission to invest in staff to build on their existing skills through bespoke development and training opportunities A kind and compassionate employer with a mental health first approach to work No pension contribution deductions have to come from your salary, 100% employer contribution (you can add more to the pension if you choose) Employee Assistance Program Monthly wellbeing budget Monthly team lunch on us and lots of social events 23 day holiday + bank holidays (increases by one day per year of service) Extra-special day off on your birthday About the Organisation The Commons comprises 12 buildings and spaces which include vaults, caves and multi storey office blocks, all of which have been brought from dereliction into use as homes, workspace, leisure and learning and are located in the White Rock area of central Hastings, working together for common good , which is called Commoning . Rents are capped to protect affordability and good uses are prioritised over profit. The organisations is committed to creating diverse, inclusive environments and will not discriminate unfairly on the grounds of age, disability, sex, sexual orientation, gender reassignment, pregnancy and maternity, race (including colour, nationality and ethnic or national origin), religion or belief, marriage and civil partnership (all of which are protected characteristics under the law); nor will will it discriminate unfairly on the grounds of class, financial status, or any other unjustifiable cause. It seeks to recognise and overcome involuntary bias so that nobody with a protected characteristic is discriminated against directly or indirectly, or is victimised or harassed in relation to a relevant protected characteristic. You may also have experience in areas such as Youth, Youth Club, Youth Project, Youth Manager, Youth Club Manager, Youth Project Manager, Youth Worker, Senior Youth Worker, Lead Youth Worker, Youth Work Lead, Youth Leader, Youth Club Leader and/or working with young people in schools or PRUs PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
