Employee Relations Change Specialist 12 month Fixed Term Contract £60-80k depending on experience plus full benefits including bonus This well-known brand in the insurance industry seeking an experienced Employee Relations Change Specialists to join a large, complex organisation undergoing significant transformation. This role will partner closely with change and transformation teams to embed strong employee relations practices at the heart of organisational design and restructuring activity. Working collaboratively with People Projects, Strategic People are Partners and senior transformation leads, you'll shape ER strategy early in change programmes ensuring risks are anticipated, decisions are fair and compliant and delivery is efficient. The role You'll play a pivotal role in supporting both small scale and enterprise-wide change initiatives, acting as a trusted ER expert during periods of complexity and ambiguity. Your input will ensure consultations are robust, consistent and aligned with both legal requirements and commercial objectives. Key responsibilities Partner with People Change and Strategic People Partners to embed employee relations into transformation initiatives from design through to implementation Lead the ER contribution into People Impact Assessments, identifying risks early and influencing outcomes that balance legal, commercial and colleague considerations Provide expert advice on high-risk ER matters including restructures, consultations, and engagement with trade unions or employee forums Drive consistent and standardised ER approaches across multiple change programmes to support efficient delivery Use ER data and trends to inform decisions and proactively mitigate risk Build capability and confidence in leaders and HR partners to manage ER effectively through change Ensure consultation and implementation activities are compliant, well-structured and aligned to business goals Identify opportunities to streamline ER activity through improved processes, digital tools and automation Working arrangements The organisation operates a 3 days per week onsite hybrid working model. The role requires regular presence in the London office, with flexibility discussed during the recruitment process. Skills & experience Strong technical expertise in Employee Relations, particularly within change, restructuring and consultation environments Proven experience supporting complex transformation programmes at pace Background within a regulated or financial services environment is desirable Confidence influencing and constructively challenging senior stakeholders Strong commercial awareness with the ability to align ER solutions to business priorities Excellent relationship-building skills across HR and the wider business Data-driven approach, using insight to inform decisions and anticipate risk Clear, confident communicator able to translate complex ER issues into practical guidance If you thrive in fast-moving change environments and enjoy shaping ER strategy where it matters most, this is a strong opportunity to make meaningful impact during a critical period of transformation. Please quote 52360 when calling Simon Geere at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.
May 17, 2026
Contractor
Employee Relations Change Specialist 12 month Fixed Term Contract £60-80k depending on experience plus full benefits including bonus This well-known brand in the insurance industry seeking an experienced Employee Relations Change Specialists to join a large, complex organisation undergoing significant transformation. This role will partner closely with change and transformation teams to embed strong employee relations practices at the heart of organisational design and restructuring activity. Working collaboratively with People Projects, Strategic People are Partners and senior transformation leads, you'll shape ER strategy early in change programmes ensuring risks are anticipated, decisions are fair and compliant and delivery is efficient. The role You'll play a pivotal role in supporting both small scale and enterprise-wide change initiatives, acting as a trusted ER expert during periods of complexity and ambiguity. Your input will ensure consultations are robust, consistent and aligned with both legal requirements and commercial objectives. Key responsibilities Partner with People Change and Strategic People Partners to embed employee relations into transformation initiatives from design through to implementation Lead the ER contribution into People Impact Assessments, identifying risks early and influencing outcomes that balance legal, commercial and colleague considerations Provide expert advice on high-risk ER matters including restructures, consultations, and engagement with trade unions or employee forums Drive consistent and standardised ER approaches across multiple change programmes to support efficient delivery Use ER data and trends to inform decisions and proactively mitigate risk Build capability and confidence in leaders and HR partners to manage ER effectively through change Ensure consultation and implementation activities are compliant, well-structured and aligned to business goals Identify opportunities to streamline ER activity through improved processes, digital tools and automation Working arrangements The organisation operates a 3 days per week onsite hybrid working model. The role requires regular presence in the London office, with flexibility discussed during the recruitment process. Skills & experience Strong technical expertise in Employee Relations, particularly within change, restructuring and consultation environments Proven experience supporting complex transformation programmes at pace Background within a regulated or financial services environment is desirable Confidence influencing and constructively challenging senior stakeholders Strong commercial awareness with the ability to align ER solutions to business priorities Excellent relationship-building skills across HR and the wider business Data-driven approach, using insight to inform decisions and anticipate risk Clear, confident communicator able to translate complex ER issues into practical guidance If you thrive in fast-moving change environments and enjoy shaping ER strategy where it matters most, this is a strong opportunity to make meaningful impact during a critical period of transformation. Please quote 52360 when calling Simon Geere at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.
Main Purpose and Scope of the Job Main point of contact and support for organisational corporate compliance and the efficient and effective management of Corporate Services activities including Members governance admin activities, Insurance compliance and renewals, Indian Liaison Office (ILO) compliance, and supporting portfolio compliance activities. Key Activities Corporate Services Lead the drafting, monitoring, implementation, and regular review of Corporate Services and IT policies. Act as the primary point of contact for all insurance matters, including compliance, administration, renewals, claims, travel insurance, and ad hoc queries. Ensure full compliance with ILO statutory requirements and other countries (e.g. Kenya) compliance as required. Governance Ensure governance activities (Members and FRC), are undertaken efficiently and effectively and prepare minutes of meetings. (May involve some international travel). Collate completed Conflicts of Interest & Confidentiality forms and summarise data for the Register, circulating it for meeting reports. Finance & Audit (Internal) Be the primary contact with BDO (Internal Auditors) and prepare, collate and provide all necessary requests for information. Review payments - Cheque signatory, authorised signatory and approval of certain invoices to delegated authority level. Due Diligence Support the Head of Legal Affairs by reviewing due diligence documentation from a corporate services and finance point of view to ensure risks (financial and/or reputational) are duly highlighted. Other Support staff and ensure the function s activities are delivered to the highest standard whilst optimising available resource utilisation. Support the Senior Director, Corporate Services & Finance. Qualifications / experience required (in order to successfully carry out the job role) A degree in a relevant field such as Business Administration, or Policy and Business Compliance. Experience of working in the charity sector (desirable). Experience of developing and maintaining policies. Experience managing compliance frameworks across multiple jurisdictions. Experience handling insurance claims and renewals. Experience of governance responsibilities & senior team interaction. Experience supporting internal or external audits. Strong written and verbal communication skills, with the ability to communicate complex corporate situations. Excel literate to a detailed level plus experience of other MS Office programmes and report writing.
May 17, 2026
Full time
Main Purpose and Scope of the Job Main point of contact and support for organisational corporate compliance and the efficient and effective management of Corporate Services activities including Members governance admin activities, Insurance compliance and renewals, Indian Liaison Office (ILO) compliance, and supporting portfolio compliance activities. Key Activities Corporate Services Lead the drafting, monitoring, implementation, and regular review of Corporate Services and IT policies. Act as the primary point of contact for all insurance matters, including compliance, administration, renewals, claims, travel insurance, and ad hoc queries. Ensure full compliance with ILO statutory requirements and other countries (e.g. Kenya) compliance as required. Governance Ensure governance activities (Members and FRC), are undertaken efficiently and effectively and prepare minutes of meetings. (May involve some international travel). Collate completed Conflicts of Interest & Confidentiality forms and summarise data for the Register, circulating it for meeting reports. Finance & Audit (Internal) Be the primary contact with BDO (Internal Auditors) and prepare, collate and provide all necessary requests for information. Review payments - Cheque signatory, authorised signatory and approval of certain invoices to delegated authority level. Due Diligence Support the Head of Legal Affairs by reviewing due diligence documentation from a corporate services and finance point of view to ensure risks (financial and/or reputational) are duly highlighted. Other Support staff and ensure the function s activities are delivered to the highest standard whilst optimising available resource utilisation. Support the Senior Director, Corporate Services & Finance. Qualifications / experience required (in order to successfully carry out the job role) A degree in a relevant field such as Business Administration, or Policy and Business Compliance. Experience of working in the charity sector (desirable). Experience of developing and maintaining policies. Experience managing compliance frameworks across multiple jurisdictions. Experience handling insurance claims and renewals. Experience of governance responsibilities & senior team interaction. Experience supporting internal or external audits. Strong written and verbal communication skills, with the ability to communicate complex corporate situations. Excel literate to a detailed level plus experience of other MS Office programmes and report writing.
Associate Director of Business Development The Associate Director of Business Development for Markerstudy Retail is the spearhead for the "engine room" of growth and the role is designed to lead the business development strategy for Markerstudy Retail, specifically focusing on the acquisition and delivery of new corporate partnerships. The Associate Director will be responsible for leading a high-performing team to identify, develop, and deliver innovative insurance propositions for corporate partners, managing everything from initial market mapping to final contract execution and solution design. We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough and London where frequent travel to would be expected although the primary role will be out and about seeing clients and partners as and when required. Key Responsibilities Strategy & Pipeline Development Strategic Growth : Develop and implement a robust business development strategy aligned with our growth objectives, specifically targeting the expansion of corporate partnership channels, primarily for motor, household and pet opportunities. Market Mapping & Research : Conduct in-depth market research to identify new sector opportunities and emerging trends in the personal lines market to stay ahead of competitors. Pipeline Management : Proactively build and manage a multi-stage pipeline of high-value corporate clients, ensuring a consistent flow of opportunities from lead generation to conversion. Sales Playbooks : Develop and implement repeatable sales processes and "playbooks" to standardise the approach to new business acquisition. Proposition Design & Delivery Solution Design : Lead the creation of bespoke insurance propositions tailored to the unique needs of corporate partners and their employee/customer bases. Cross-Functional Collaboration : Work closely with commercial directors, product development, operations, technology and claims teams to ensure that new propositions are operationally viable and commercially sound. Delivery Oversight : Manage the transition of new partnerships from the sales phase to full operational delivery, ensuring a seamless implementation for the partner. Negotiation & Commercial Management Contract Negotiation : Lead complex negotiations regarding commercial terms, service level agreements (SLAs), and contractual negotiations to ensure profitable and sustainable partnerships. Commercial Viability : Conduct financial analysis and develop business cases to justify new partnership investments to the Executive Leadership Team. Team Leadership & Performance Team Management : Direct and mentor a team of business development professionals, setting clear KPIs and fostering a culture of accountability and excellence. Performance Monitoring : Regularly report on team performance, pipeline health, and revenue targets to senior management. Key Skills & Experience Proven track record in senior-level business development within the UK insurance sector, with specific success in securing large-scale corporate or affinity partnerships. Exceptional influencing and negotiation skills, with the ability to engage credibly with C-suite stakeholders at national and multinational organisations. Demonstrated experience in leading, coaching, and developing high-performing sales or business development teams. Deep understanding of the UK personal lines market, regulatory requirements (FCA), and the dynamics of corporate partnerships. What we offer in return? A collaborative and fast paced work environment Private Medical Insurance Yearly bonus scheme 30 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
May 16, 2026
Full time
Associate Director of Business Development The Associate Director of Business Development for Markerstudy Retail is the spearhead for the "engine room" of growth and the role is designed to lead the business development strategy for Markerstudy Retail, specifically focusing on the acquisition and delivery of new corporate partnerships. The Associate Director will be responsible for leading a high-performing team to identify, develop, and deliver innovative insurance propositions for corporate partners, managing everything from initial market mapping to final contract execution and solution design. We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough and London where frequent travel to would be expected although the primary role will be out and about seeing clients and partners as and when required. Key Responsibilities Strategy & Pipeline Development Strategic Growth : Develop and implement a robust business development strategy aligned with our growth objectives, specifically targeting the expansion of corporate partnership channels, primarily for motor, household and pet opportunities. Market Mapping & Research : Conduct in-depth market research to identify new sector opportunities and emerging trends in the personal lines market to stay ahead of competitors. Pipeline Management : Proactively build and manage a multi-stage pipeline of high-value corporate clients, ensuring a consistent flow of opportunities from lead generation to conversion. Sales Playbooks : Develop and implement repeatable sales processes and "playbooks" to standardise the approach to new business acquisition. Proposition Design & Delivery Solution Design : Lead the creation of bespoke insurance propositions tailored to the unique needs of corporate partners and their employee/customer bases. Cross-Functional Collaboration : Work closely with commercial directors, product development, operations, technology and claims teams to ensure that new propositions are operationally viable and commercially sound. Delivery Oversight : Manage the transition of new partnerships from the sales phase to full operational delivery, ensuring a seamless implementation for the partner. Negotiation & Commercial Management Contract Negotiation : Lead complex negotiations regarding commercial terms, service level agreements (SLAs), and contractual negotiations to ensure profitable and sustainable partnerships. Commercial Viability : Conduct financial analysis and develop business cases to justify new partnership investments to the Executive Leadership Team. Team Leadership & Performance Team Management : Direct and mentor a team of business development professionals, setting clear KPIs and fostering a culture of accountability and excellence. Performance Monitoring : Regularly report on team performance, pipeline health, and revenue targets to senior management. Key Skills & Experience Proven track record in senior-level business development within the UK insurance sector, with specific success in securing large-scale corporate or affinity partnerships. Exceptional influencing and negotiation skills, with the ability to engage credibly with C-suite stakeholders at national and multinational organisations. Demonstrated experience in leading, coaching, and developing high-performing sales or business development teams. Deep understanding of the UK personal lines market, regulatory requirements (FCA), and the dynamics of corporate partnerships. What we offer in return? A collaborative and fast paced work environment Private Medical Insurance Yearly bonus scheme 30 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
Outpatient Services Manager Outpatients Pre-Assessment Private Hospital St Anthony's Hospital Full-time Sutton Spire St Anthony's Hospital are looking for an experienced Outpatient Services Manager to lead our Outpatient and Pre-Assessment Services. The Outpatients & Pre Assessment Manager will be responsible for ensuring delivery of high quality and efficient outpatient & Pre-Operative assessment services, delivering key quality, performance and financial plans and service enhancements. Founded in 1904, Spire St Anthony's Hospital delivers care through skilled and dedicated staff working together. With a completed 27m development investment, we provide very high-quality healthcare to patients around Sutton, Epsom, Surrey and South London. We have six operating theatres coving a wide range of specialities and procedure including Ortho, Gynae and Cardio. There is an ITU department providing care and accommodating more complex patients. We have a number of developmental training courses and progression opportunities available for our ambitious employees. Duties and responsibilities - Lead, manage and develop the provision of outpatients & Pre Assessment services. - Manage the operational delivery of outpatients & Pre assessment services against Spire key performance indicators, ensuring the efficient running of the department. - Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies. - Develop own knowledge and skills and contribute to the development of others. - Promote best practice in health & safety and security. - Promote people's equality, diversity and rights. - Apply correct use of technology. - Seek and employ innovative methods of improving service delivery in line with the 5 CQC Key Lines of - Enquiry (KLOE); always aiming to achieve Good and Outstanding. - Adhere to all relevant healthcare standards and manage issues of governance and risk effectively. - To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Director to ensure compliance with the above. - Ensure all audits/reviews of the departments and their performance are undertaken and implement action plans in response to findings. - To provide clinical leadership on development of new services. - Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice. - To ensure that Clinical Governance and risk management are embedded within daily practice. - Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire Policies. - Undertake Human resource activities for all members of the team. - Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post. Who we're looking for: - Relevant Diploma or Degree - NMC Registration - Previous experience in an outpatients department at a senior level. - Experience of working unsupervised. - Experience of leading a team. - Ability to manage, motivate, support, develop and lead the department - A focus on positive patient and user experience - Able to work cohesively across clinical teams - Competent across a range of clinical management and leadership skills - Performance monitoring and reporting capabilities - Knowledge of appropriate standards and external bodies, such as the Care Quality Commission - Auditing skills across clinical standards and departments - Ability to implement continuous improvement initiatives Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance - Save an average of 50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Rebecca O'Neill on rebecca.o' Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
Oct 07, 2025
Full time
Outpatient Services Manager Outpatients Pre-Assessment Private Hospital St Anthony's Hospital Full-time Sutton Spire St Anthony's Hospital are looking for an experienced Outpatient Services Manager to lead our Outpatient and Pre-Assessment Services. The Outpatients & Pre Assessment Manager will be responsible for ensuring delivery of high quality and efficient outpatient & Pre-Operative assessment services, delivering key quality, performance and financial plans and service enhancements. Founded in 1904, Spire St Anthony's Hospital delivers care through skilled and dedicated staff working together. With a completed 27m development investment, we provide very high-quality healthcare to patients around Sutton, Epsom, Surrey and South London. We have six operating theatres coving a wide range of specialities and procedure including Ortho, Gynae and Cardio. There is an ITU department providing care and accommodating more complex patients. We have a number of developmental training courses and progression opportunities available for our ambitious employees. Duties and responsibilities - Lead, manage and develop the provision of outpatients & Pre Assessment services. - Manage the operational delivery of outpatients & Pre assessment services against Spire key performance indicators, ensuring the efficient running of the department. - Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies. - Develop own knowledge and skills and contribute to the development of others. - Promote best practice in health & safety and security. - Promote people's equality, diversity and rights. - Apply correct use of technology. - Seek and employ innovative methods of improving service delivery in line with the 5 CQC Key Lines of - Enquiry (KLOE); always aiming to achieve Good and Outstanding. - Adhere to all relevant healthcare standards and manage issues of governance and risk effectively. - To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Director to ensure compliance with the above. - Ensure all audits/reviews of the departments and their performance are undertaken and implement action plans in response to findings. - To provide clinical leadership on development of new services. - Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice. - To ensure that Clinical Governance and risk management are embedded within daily practice. - Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire Policies. - Undertake Human resource activities for all members of the team. - Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post. Who we're looking for: - Relevant Diploma or Degree - NMC Registration - Previous experience in an outpatients department at a senior level. - Experience of working unsupervised. - Experience of leading a team. - Ability to manage, motivate, support, develop and lead the department - A focus on positive patient and user experience - Able to work cohesively across clinical teams - Competent across a range of clinical management and leadership skills - Performance monitoring and reporting capabilities - Knowledge of appropriate standards and external bodies, such as the Care Quality Commission - Auditing skills across clinical standards and departments - Ability to implement continuous improvement initiatives Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance - Save an average of 50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Rebecca O'Neill on rebecca.o' Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Head of Product Operations to join our growing team. The Head of Product Operations leads the strategic direction, execution, and continuous improvement of the regional product operations function, ensuring alignment with the organisation's overarching goals. This role is accountable for defining and delivering the product development roadmap, managing cross-functional collaboration, and driving innovation across products and services within scope, time, and budget constraints. A key responsibility includes working with the LOB Directors and Product Managers to develop robust business cases to support new product investments and enhancements. The role also provides visionary leadership to a team of product owners, fostering a high-performance culture through coaching, mentoring, and professional development. Day to Day You'll Be: Product Owner Leadership: Manage and develop a team of Product Owners. Oversee their responsibilities including: Acting as subject matter experts for their respective products Engaging and managing stakeholders Ensuring adherence to the Product Development Lifecycle (PDLC) Managing product risks and backlogs Leading backlog refinement and translating business requirements into acceptance criteria Maintaining product documentation and collateral Providing third-line support for product-related queries and issues Agile Release Train (ART) Management: Lead and manage the Agile Release Train (ART) for the UK Solutions Team, encompassing Credit, Fraud, Decisioning, and Data Loading domains. Ensure alignment of ART activities with strategic objectives and delivery timelines. Portfolio Prioritisation & Planning: Maintain a centralised and transparent list of ART priorities. Collaborate with product heads to define and sequence product development roadmaps in a logical and disciplined manner. Product Prioritisation Meetings: There are regular Product Prioritisation meetings which are co-ordinated with the Product Managers, Product Owners and Architects, to ensure that as well as functional enhancements, technical are also fed in. These priority lists are then used as the main feed for the Delivery Schedules. Product Performance & Insights: Deliver regular product performance reporting and dashboards, covering key metrics such as revenue, cost, usage, versioning, and quality. Use insights to inform strategic decisions and continuous improvement. Product Operations Coordination: Collaborate with global Product Operations teams to ensure accurate alignment of product codes with the appropriate product families and provide timely updates for inclusion in global delivery reports. Solutions Strategy (3YP) Coordination: Manage the Solutions 3YP process annually, collaborating closing with the Solutions Leadership team, and lead the interlock process with Sales and Technology. Manage the process of quarterly review and reporting of progress of the run and grow initiatives. Infrastructure & Operations: Update meeting which provides updates on Infrastructure deliveries which is a key meeting for identifying things which are going to hit / impact product. Business Case Delivery for Emerging Solutions: Develop business cases and manage PDLC process for emerging solutions which are coming into the UK that do not align to an existing business line. Monthly Reporting: Monthly/quarterly update and KPI reporting for the Exec, co-ordinating with stakeholders across the business to complete. Quarterly Delivery Schedule Co-ordination: Ensure that the delivery schedules are co-ordinated and locked in each quarter, that impacting items across functional areas are aligned and considered, interlocking with all line of business leaders. Co-ordination / Setting up Cross Functional: Co-ordinating any items which require cross functional involvement (a right hand to the CPO for many activities). Product (Product Solutions) - Risk Management: Management of Risk Register and Monthly Attestation for the area. Committee Meeting Attendance: Represent Solutions at Operational Resilience subcommittee, Matrix Oversight Committee, PDC, PAC and EURMC. Essential Skills & Experience: Proven Leadership Demonstrated experience in leading and developing high-performing product development teams, fostering collaboration and accountability. Product Development Expertise Strong background in delivering products within software development or infrastructure environments, with a focus on quality, scalability, and user value. Strategic Execution Track record of successfully defining and executing product development strategies and translating them into actionable roadmaps. Agile Methodologies Hands-on experience working within agile frameworks (e.g., Scrum, SAFe), with a deep understanding of agile principles and practices. Financial Acumen Experience in setting and managing budgets, with the ability to monitor financial performance and ensure alignment with business objectives. Stakeholder Management Ability to influence decision makers and delivery teams at all levels of seniority to ensure delivery to plan and within budget, often negotiating across conflicting priorities. Methodical and Organised Running a portfolio of many products across several business lines and managing stakeholders globally requires meticulous attention to detail, rigorous application of effective processes and well organised systems. Desirable Skills & Experience: Technical Foundation Background in a technology-related discipline, enabling effective communication with technical teams and informed decision-making. Regulated Industry Background Experience working in regulated sectors, with an understanding of compliance, governance, and risk management requirements. Matrix Organisation Experience Comfortable operating within a matrixed environment, with the ability to influence and collaborate across multiple teams and reporting lines. Service Management Familiarity Knowledge of service management frameworks (e.g., ITIL), with an appreciation for operational excellence and service delivery standards. Market Awareness Understanding of the industries and markets in which TransUnion operates, including trends, customer needs, and competitive landscape. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies click apply for full job details
Oct 07, 2025
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Head of Product Operations to join our growing team. The Head of Product Operations leads the strategic direction, execution, and continuous improvement of the regional product operations function, ensuring alignment with the organisation's overarching goals. This role is accountable for defining and delivering the product development roadmap, managing cross-functional collaboration, and driving innovation across products and services within scope, time, and budget constraints. A key responsibility includes working with the LOB Directors and Product Managers to develop robust business cases to support new product investments and enhancements. The role also provides visionary leadership to a team of product owners, fostering a high-performance culture through coaching, mentoring, and professional development. Day to Day You'll Be: Product Owner Leadership: Manage and develop a team of Product Owners. Oversee their responsibilities including: Acting as subject matter experts for their respective products Engaging and managing stakeholders Ensuring adherence to the Product Development Lifecycle (PDLC) Managing product risks and backlogs Leading backlog refinement and translating business requirements into acceptance criteria Maintaining product documentation and collateral Providing third-line support for product-related queries and issues Agile Release Train (ART) Management: Lead and manage the Agile Release Train (ART) for the UK Solutions Team, encompassing Credit, Fraud, Decisioning, and Data Loading domains. Ensure alignment of ART activities with strategic objectives and delivery timelines. Portfolio Prioritisation & Planning: Maintain a centralised and transparent list of ART priorities. Collaborate with product heads to define and sequence product development roadmaps in a logical and disciplined manner. Product Prioritisation Meetings: There are regular Product Prioritisation meetings which are co-ordinated with the Product Managers, Product Owners and Architects, to ensure that as well as functional enhancements, technical are also fed in. These priority lists are then used as the main feed for the Delivery Schedules. Product Performance & Insights: Deliver regular product performance reporting and dashboards, covering key metrics such as revenue, cost, usage, versioning, and quality. Use insights to inform strategic decisions and continuous improvement. Product Operations Coordination: Collaborate with global Product Operations teams to ensure accurate alignment of product codes with the appropriate product families and provide timely updates for inclusion in global delivery reports. Solutions Strategy (3YP) Coordination: Manage the Solutions 3YP process annually, collaborating closing with the Solutions Leadership team, and lead the interlock process with Sales and Technology. Manage the process of quarterly review and reporting of progress of the run and grow initiatives. Infrastructure & Operations: Update meeting which provides updates on Infrastructure deliveries which is a key meeting for identifying things which are going to hit / impact product. Business Case Delivery for Emerging Solutions: Develop business cases and manage PDLC process for emerging solutions which are coming into the UK that do not align to an existing business line. Monthly Reporting: Monthly/quarterly update and KPI reporting for the Exec, co-ordinating with stakeholders across the business to complete. Quarterly Delivery Schedule Co-ordination: Ensure that the delivery schedules are co-ordinated and locked in each quarter, that impacting items across functional areas are aligned and considered, interlocking with all line of business leaders. Co-ordination / Setting up Cross Functional: Co-ordinating any items which require cross functional involvement (a right hand to the CPO for many activities). Product (Product Solutions) - Risk Management: Management of Risk Register and Monthly Attestation for the area. Committee Meeting Attendance: Represent Solutions at Operational Resilience subcommittee, Matrix Oversight Committee, PDC, PAC and EURMC. Essential Skills & Experience: Proven Leadership Demonstrated experience in leading and developing high-performing product development teams, fostering collaboration and accountability. Product Development Expertise Strong background in delivering products within software development or infrastructure environments, with a focus on quality, scalability, and user value. Strategic Execution Track record of successfully defining and executing product development strategies and translating them into actionable roadmaps. Agile Methodologies Hands-on experience working within agile frameworks (e.g., Scrum, SAFe), with a deep understanding of agile principles and practices. Financial Acumen Experience in setting and managing budgets, with the ability to monitor financial performance and ensure alignment with business objectives. Stakeholder Management Ability to influence decision makers and delivery teams at all levels of seniority to ensure delivery to plan and within budget, often negotiating across conflicting priorities. Methodical and Organised Running a portfolio of many products across several business lines and managing stakeholders globally requires meticulous attention to detail, rigorous application of effective processes and well organised systems. Desirable Skills & Experience: Technical Foundation Background in a technology-related discipline, enabling effective communication with technical teams and informed decision-making. Regulated Industry Background Experience working in regulated sectors, with an understanding of compliance, governance, and risk management requirements. Matrix Organisation Experience Comfortable operating within a matrixed environment, with the ability to influence and collaborate across multiple teams and reporting lines. Service Management Familiarity Knowledge of service management frameworks (e.g., ITIL), with an appreciation for operational excellence and service delivery standards. Market Awareness Understanding of the industries and markets in which TransUnion operates, including trends, customer needs, and competitive landscape. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies click apply for full job details
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Are you ready to make a real impact in Financial Services? Join BDO as an Assistant Manager or Senior Consultant in our Internal Audit team in London. You'll lead internal audits and regulatory advisory work, building strong client relationships and expanding your expertise in the insurance sector. You'll support Senior Management in executing the audit plan, represent BDO at client meetings, and engage in recruitment and budgeting activities. We're looking for someone with a passion for Financial Services, strong relationship skills, and a keen eye for business opportunities. Apply now to be part of a team that sets the standard for client service. You'll be someone with: Demonstrable experience of insurance internal audit or regulatory assurance experience Knowledge of the insurance sector and the UK regulatory environment Have undertaken a range of internal audit or advisory assignments Recognised accountancy or internal audit professional qualifications and/or memberships i.e. ICAEW, CIMA, CIIA, ACCA etc. Preferred but not essential if the candidate has alternative relevant qualification. Strong written / communication skills, ability to influence, lead, engage, and manage stakeholders You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 07, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Are you ready to make a real impact in Financial Services? Join BDO as an Assistant Manager or Senior Consultant in our Internal Audit team in London. You'll lead internal audits and regulatory advisory work, building strong client relationships and expanding your expertise in the insurance sector. You'll support Senior Management in executing the audit plan, represent BDO at client meetings, and engage in recruitment and budgeting activities. We're looking for someone with a passion for Financial Services, strong relationship skills, and a keen eye for business opportunities. Apply now to be part of a team that sets the standard for client service. You'll be someone with: Demonstrable experience of insurance internal audit or regulatory assurance experience Knowledge of the insurance sector and the UK regulatory environment Have undertaken a range of internal audit or advisory assignments Recognised accountancy or internal audit professional qualifications and/or memberships i.e. ICAEW, CIMA, CIIA, ACCA etc. Preferred but not essential if the candidate has alternative relevant qualification. Strong written / communication skills, ability to influence, lead, engage, and manage stakeholders You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The Role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilites Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. Benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free On-site Gym Company incentives, access to discount schemes 49643LF INDMANJ
Oct 06, 2025
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The Role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilites Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. Benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free On-site Gym Company incentives, access to discount schemes 49643LF INDMANJ
Are you ready to step into a role where your expertise will directly shape the future of a growing IT consultancy? As our new Operations Project Manager, you'll be at the heart of a dynamic Microsoft certified business leading operations, driving client-facing projects, and making a visible impact every day. This isn't a position where you'll get lost in the crowd - in our small, ambitious, and innovative team, your leadership will be instrumental in scaling delivery, enhancing efficiency, and ensuring our clients achieve success with Microsoft Dynamics 365 solutions. If you're an experienced operations leader from the IT consultancy world who thrives on responsibility, variety, and influence, this is your chance to take your career to the next level. The Role at a glance: Operations Project Manager London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits) Up to £60,000 Depending on Experience Plus Vitality Health Insurance, Medicash health plan, Access to a Host of Discounts to Services and Products and Many More Brilliant Benefits / Incentives and Social Events Full Time - Permanent Culture: Growth Mindset, Passion for Knowledge, Celebrating Success, Communication Company: IT Consultancy - Microsoft Dynamics 365 Specialists Sectors: IT, Software, Tech, Digital, Technical, Creative Your Background: Previous Operations Manager experience ideally in the IT industry. Experience working with clients face-to-face and ideally having dealt with large Consultancies. Who are we? We are a small but thriving Microsoft certified consultancy based in the heart of London, with over 20 years of expertise in delivering business-class ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications (formerly called 'Gold Partner') and Microsoft Advanced Specialisations in Small and Midsize Business Management, showing our deep technical experience and proven capabilities across performance, skilling and customer success. Our mission is to transform the way clients operate using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally. Our culture is built on a growth mindset, passion for knowledge, and celebrating success. We pride ourselves on providing a supportive and progressive environment where our people are empowered to grow, succeed, and deliver excellence. The Operations Project Manager role: As Operations Project Manager, you'll take a pivotal leadership role in our small but fast-growing consultancy, combining day-to-day operational oversight with client-facing project delivery. Reporting directly to one of the Directors, you'll have the opportunity to make a tangible impact on both how we run as a business and how we deliver for our clients. In a company of our size, you won't be lost in layers of management - your ideas, expertise, and decisions will shape the way we operate and scale. You'll work closely with senior leadership, consultants, and clients alike, ensuring that internal efficiency and client satisfaction are achieved at the highest standards. This is a fantastic opportunity for an experienced professional from the IT / Tech consultancy space to step into a more senior position, shaping operational strategy, leading a team, and driving business-critical projects in a hands-on, influential role. Key Responsibilities: Operational Leadership • Oversee daily business operations, ensuring compliance and excellence across processes. • Implement and refine workflows to improve efficiency, reduce costs, and scale delivery. • Monitor KPIs and prepare performance reports for senior leadership. • Stand-alone, i.e. no direct line management. Project & Client Management • Act as the primary client contact during project delivery, providing updates and managing expectations. • Define project scope, timelines, and deliverables aligned with client objectives. • Actively manage project budgets, resource allocation, and risk mitigation to ensure on-time, cost-effective delivery. • Lead project review meetings with clients and internal stakeholders. Team Development & Resource Management • Lead, mentor, and inspire a growing operations and consultancy team. • Oversee consultant scheduling, timesheets, holidays, and resource allocation. • Foster collaboration and strong communication across technical and non-technical teams. Financial & Reporting Oversight • Track and report on operational and project budgets. • Provide accurate forecasting and utilisation reporting through CRM systems. • Identify opportunities for savings without compromising quality. What We're Looking For: • Proven experience (5+ years) in operations and project management within the IT, Tech, or Digital consultancy sector. • Strong background in client-facing delivery and B2B engagement across SMEs and large corporations. • Demonstrated ability to lead teams and manage multiple projects simultaneously. • Proficiency in project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus). • Knowledge of Agile methodologies; PMP or equivalent certification is desirable. • Highly organised, detail-driven, and calm under pressure, with excellent communication skills, a flexible can-do attitude and willingness to work as a team. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Oct 04, 2025
Full time
Are you ready to step into a role where your expertise will directly shape the future of a growing IT consultancy? As our new Operations Project Manager, you'll be at the heart of a dynamic Microsoft certified business leading operations, driving client-facing projects, and making a visible impact every day. This isn't a position where you'll get lost in the crowd - in our small, ambitious, and innovative team, your leadership will be instrumental in scaling delivery, enhancing efficiency, and ensuring our clients achieve success with Microsoft Dynamics 365 solutions. If you're an experienced operations leader from the IT consultancy world who thrives on responsibility, variety, and influence, this is your chance to take your career to the next level. The Role at a glance: Operations Project Manager London Based / Hybrid (2 days in the Moorgate office plus internal meetings and client visits) Up to £60,000 Depending on Experience Plus Vitality Health Insurance, Medicash health plan, Access to a Host of Discounts to Services and Products and Many More Brilliant Benefits / Incentives and Social Events Full Time - Permanent Culture: Growth Mindset, Passion for Knowledge, Celebrating Success, Communication Company: IT Consultancy - Microsoft Dynamics 365 Specialists Sectors: IT, Software, Tech, Digital, Technical, Creative Your Background: Previous Operations Manager experience ideally in the IT industry. Experience working with clients face-to-face and ideally having dealt with large Consultancies. Who are we? We are a small but thriving Microsoft certified consultancy based in the heart of London, with over 20 years of expertise in delivering business-class ERP and CRM solutions in the cloud. We hold Microsoft Solutions Partner certifications for Business Applications (formerly called 'Gold Partner') and Microsoft Advanced Specialisations in Small and Midsize Business Management, showing our deep technical experience and proven capabilities across performance, skilling and customer success. Our mission is to transform the way clients operate using Microsoft Dynamics 365, empowering them to thrive, scale, and expand globally. Our culture is built on a growth mindset, passion for knowledge, and celebrating success. We pride ourselves on providing a supportive and progressive environment where our people are empowered to grow, succeed, and deliver excellence. The Operations Project Manager role: As Operations Project Manager, you'll take a pivotal leadership role in our small but fast-growing consultancy, combining day-to-day operational oversight with client-facing project delivery. Reporting directly to one of the Directors, you'll have the opportunity to make a tangible impact on both how we run as a business and how we deliver for our clients. In a company of our size, you won't be lost in layers of management - your ideas, expertise, and decisions will shape the way we operate and scale. You'll work closely with senior leadership, consultants, and clients alike, ensuring that internal efficiency and client satisfaction are achieved at the highest standards. This is a fantastic opportunity for an experienced professional from the IT / Tech consultancy space to step into a more senior position, shaping operational strategy, leading a team, and driving business-critical projects in a hands-on, influential role. Key Responsibilities: Operational Leadership • Oversee daily business operations, ensuring compliance and excellence across processes. • Implement and refine workflows to improve efficiency, reduce costs, and scale delivery. • Monitor KPIs and prepare performance reports for senior leadership. • Stand-alone, i.e. no direct line management. Project & Client Management • Act as the primary client contact during project delivery, providing updates and managing expectations. • Define project scope, timelines, and deliverables aligned with client objectives. • Actively manage project budgets, resource allocation, and risk mitigation to ensure on-time, cost-effective delivery. • Lead project review meetings with clients and internal stakeholders. Team Development & Resource Management • Lead, mentor, and inspire a growing operations and consultancy team. • Oversee consultant scheduling, timesheets, holidays, and resource allocation. • Foster collaboration and strong communication across technical and non-technical teams. Financial & Reporting Oversight • Track and report on operational and project budgets. • Provide accurate forecasting and utilisation reporting through CRM systems. • Identify opportunities for savings without compromising quality. What We're Looking For: • Proven experience (5+ years) in operations and project management within the IT, Tech, or Digital consultancy sector. • Strong background in client-facing delivery and B2B engagement across SMEs and large corporations. • Demonstrated ability to lead teams and manage multiple projects simultaneously. • Proficiency in project management tools (e.g., Asana, MS Project) and CRM systems (Salesforce / Microsoft Dynamics experience is a plus). • Knowledge of Agile methodologies; PMP or equivalent certification is desirable. • Highly organised, detail-driven, and calm under pressure, with excellent communication skills, a flexible can-do attitude and willingness to work as a team. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Goodman Masson are exclusively partnered with a mission driven financial institution to recruit for a Financial Controller on a Maternity cover. This will be a fixed term role for a minimum of 12 months. This innovative organisation are seeking a high-performing Financial Controller to be a key leadership figure within their London-based Finance team. Reporting to the Chief Finance Officer, you will take on a broad remit, overseeing and managing the financial operations, accounting, and treasury functions. You will drive continuous improvement, enhance controls, and develop the finance team in a fast-paced environment. Key Responsibilities: Lead and develop a high-performing team of finance professionals. Manage month-end processes and deliver robust financial reporting to a high standard. Deliver quarterly management accounts and annual statutory accounts (IFRS/FRS 102). Lead the audit process and be the main point of contact for tax advisors. Present reports to senior leadership, including Board of Directors and Audit Committees. Manage the treasury function and support the management of liquidity risk. Own the financial controls and support the CFO on efficiency initiatives. Essentials: Formal accounting qualification (ACA, ACCA, or equivalent) with a degree or equivalent education. Proven experience in a hands-on Financial Controller or senior Finance Manager role in a small-to-medium business, ideally within financial services or development finance. Excellent technical IFRS ability for financial and statutory reporting. Demonstrable experience leading and mentoring a finance team. Desirables: Audit firm background (Big 4 or similar) Familiarity and experience with IFRS 9. Experience in using Microsoft Business Central. Salary range is £80,000 - £85,000 depending on experience + 10% Employer pension contributions & private medical insurance. Central London based with hybrid working available. Minimum of 2 days per week in the office. Candidates will need to be available to start the contract from around mid November. Applications are being reviewed on a rolling basis, therefore please apply ASAP to ensure your details are considered.
Oct 01, 2025
Full time
Goodman Masson are exclusively partnered with a mission driven financial institution to recruit for a Financial Controller on a Maternity cover. This will be a fixed term role for a minimum of 12 months. This innovative organisation are seeking a high-performing Financial Controller to be a key leadership figure within their London-based Finance team. Reporting to the Chief Finance Officer, you will take on a broad remit, overseeing and managing the financial operations, accounting, and treasury functions. You will drive continuous improvement, enhance controls, and develop the finance team in a fast-paced environment. Key Responsibilities: Lead and develop a high-performing team of finance professionals. Manage month-end processes and deliver robust financial reporting to a high standard. Deliver quarterly management accounts and annual statutory accounts (IFRS/FRS 102). Lead the audit process and be the main point of contact for tax advisors. Present reports to senior leadership, including Board of Directors and Audit Committees. Manage the treasury function and support the management of liquidity risk. Own the financial controls and support the CFO on efficiency initiatives. Essentials: Formal accounting qualification (ACA, ACCA, or equivalent) with a degree or equivalent education. Proven experience in a hands-on Financial Controller or senior Finance Manager role in a small-to-medium business, ideally within financial services or development finance. Excellent technical IFRS ability for financial and statutory reporting. Demonstrable experience leading and mentoring a finance team. Desirables: Audit firm background (Big 4 or similar) Familiarity and experience with IFRS 9. Experience in using Microsoft Business Central. Salary range is £80,000 - £85,000 depending on experience + 10% Employer pension contributions & private medical insurance. Central London based with hybrid working available. Minimum of 2 days per week in the office. Candidates will need to be available to start the contract from around mid November. Applications are being reviewed on a rolling basis, therefore please apply ASAP to ensure your details are considered.
Does working 4 days a week but with FULL pay sound like a dream?! It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Clinical Director Location: Home based with travel throughout the UK Salary : Up to £90,000 (dependent on experience) - plus £4000 car allowance - plus, performance related bonus Reports to: Operations Director (Options) Accountable to: Operations Director (Options) About the Role: We are looking for an experienced clinical leader to join our growing Clinical team, and provide leadership, direction, and management of our Clinical provision throughout Outcomes First Group, to enable the delivery of excellent outcomes across our schools and adult services. This role will directly contribute to the delivery of our clinical outcomes, ensuring that our wellbeing and therapeutic services are delivered to the highest possible standard, in line with appropriate governing bodies & quality assurance processes. The role will also support the continued development and embedding of Outcomes First Group Trauma Informed Practice Strategy. It is our mission to build incredible futures by empowering neurodiverse pupils to be happy and make their way in the world. Leadership and Administration: To be a highly driven and motivating leader, overseeing operational delivery of clinical services, and shared goals of integration and outcomes with colleagues from across education and central services. To act as the lead operational manager for our clinical provision within brand and provide robust governance of clinical services. Create, implement, and review departmental goals, policies, and procedures. Manage the budget, allocation of resources, and ensure financial sustainability. Ensure delivery of key performance and outcome metrics including EHCP goals. Proactively collaborate with other department heads and senior management to align our Clinical services with Outcomes First Group's overall mission and objectives. Maintain knowledge on industry trends, research, and best practices to drive continuous improvement. Team Management: Strategically plan, oversee, and enable the recruitment, training, and supervision of clinical staff. Provide continued professional development opportunities for team members. Conduct regular performance reviews, providing constructive feedback to achieve positive outcomes. Ensure and oversee performance planning across tiers of management. Foster and champion, an outcome-focussed, collaborative, and supportive work environment. Clinical Oversight: Ensure the delivery of high-quality clinical (diagnostic, where relevant), assessment and intervention services to our service users. Be responsible and accountable for overseeing the delivery of clinical objectives in line with EHCP and other identified needs. This includes ensuring the appropriate staff are resourced and working on agreed objectives at sites and with service users within the scope of their professional competence. Ensure processes to review efficacy and performance are completed, including pyramid planning sessions. Keep updated on latest research and treatment methodologies to guide clinical decision making. Ensure tiers of management are operationally effective, with the appropriate amounts of responsibility and action at each level. Address complex or challenging cases and provide support and expertise to team members. Assess and support the management of risk within services. Essential: Masters Level or Doctoral degree in a relevant clinical discipline. HCPC (or alternative professional body) registered with extensive experience of special educational needs and/or schools-based and/or paediatric/CAMHS service delivery. Minimum of 10 years of clinical experience as a Psychologist, Occupational Therapist, SaLT or Psychotherapist. Minimum of 7 years demonstrable multi-site and/or large organisation leadership and management experience overseeing multidisciplinary professions in a regulated environment. Outstanding communication and interpersonal skills. Experienced in Trauma Informed Practice and/or Neurodivergence. Experienced in systemic ways of working to support the helpers. Regulatory understanding: Experience of working in a regulated environment and delivering high quality clinical services. Governance focussed: Experience of ensuring clinical staff work effectively and within national standards. Experienced leader with proven track record of managing a sizable team and delivering clinical services to a broad client base. Experience of creation and management of budgets. Track record of maintaining strong relationships at all levels. Used to working with ROI measurement & outcomes analysis. Structured people leader. Proven track record of continuously improving performance and standards across multiple teams. History of successful delivery of efficiency and standards improvements. Track record of delivering high standards of customer service. Experience working with local authorities, health services and schools. Confident presenter and influencer of others. Hold a full UK driving licence, with access to a car About the Group Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate. Our divisional brands include Acorn Education, Options Autism and Momenta Connect. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life's important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our Promise WE LISTEN. We never assume. WE WORK TOGETHER. To make the remarkable happen. WE ARE ACCOUNTABLE. To each other and for one another. We are proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running, and in 2025 Outcomes First Group has been officially recognised as one of the UK's Best Workplaces in Education & Training. For more information on the group please visit: For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks Work 4 days, be paid for 5 T&C's apply - following successful completion of the probation period And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover We are committed to the safeguarding and promoting the welfare of our people. All successful applicants will be subject to a fully enhanced DBS.
Oct 01, 2025
Full time
Does working 4 days a week but with FULL pay sound like a dream?! It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Clinical Director Location: Home based with travel throughout the UK Salary : Up to £90,000 (dependent on experience) - plus £4000 car allowance - plus, performance related bonus Reports to: Operations Director (Options) Accountable to: Operations Director (Options) About the Role: We are looking for an experienced clinical leader to join our growing Clinical team, and provide leadership, direction, and management of our Clinical provision throughout Outcomes First Group, to enable the delivery of excellent outcomes across our schools and adult services. This role will directly contribute to the delivery of our clinical outcomes, ensuring that our wellbeing and therapeutic services are delivered to the highest possible standard, in line with appropriate governing bodies & quality assurance processes. The role will also support the continued development and embedding of Outcomes First Group Trauma Informed Practice Strategy. It is our mission to build incredible futures by empowering neurodiverse pupils to be happy and make their way in the world. Leadership and Administration: To be a highly driven and motivating leader, overseeing operational delivery of clinical services, and shared goals of integration and outcomes with colleagues from across education and central services. To act as the lead operational manager for our clinical provision within brand and provide robust governance of clinical services. Create, implement, and review departmental goals, policies, and procedures. Manage the budget, allocation of resources, and ensure financial sustainability. Ensure delivery of key performance and outcome metrics including EHCP goals. Proactively collaborate with other department heads and senior management to align our Clinical services with Outcomes First Group's overall mission and objectives. Maintain knowledge on industry trends, research, and best practices to drive continuous improvement. Team Management: Strategically plan, oversee, and enable the recruitment, training, and supervision of clinical staff. Provide continued professional development opportunities for team members. Conduct regular performance reviews, providing constructive feedback to achieve positive outcomes. Ensure and oversee performance planning across tiers of management. Foster and champion, an outcome-focussed, collaborative, and supportive work environment. Clinical Oversight: Ensure the delivery of high-quality clinical (diagnostic, where relevant), assessment and intervention services to our service users. Be responsible and accountable for overseeing the delivery of clinical objectives in line with EHCP and other identified needs. This includes ensuring the appropriate staff are resourced and working on agreed objectives at sites and with service users within the scope of their professional competence. Ensure processes to review efficacy and performance are completed, including pyramid planning sessions. Keep updated on latest research and treatment methodologies to guide clinical decision making. Ensure tiers of management are operationally effective, with the appropriate amounts of responsibility and action at each level. Address complex or challenging cases and provide support and expertise to team members. Assess and support the management of risk within services. Essential: Masters Level or Doctoral degree in a relevant clinical discipline. HCPC (or alternative professional body) registered with extensive experience of special educational needs and/or schools-based and/or paediatric/CAMHS service delivery. Minimum of 10 years of clinical experience as a Psychologist, Occupational Therapist, SaLT or Psychotherapist. Minimum of 7 years demonstrable multi-site and/or large organisation leadership and management experience overseeing multidisciplinary professions in a regulated environment. Outstanding communication and interpersonal skills. Experienced in Trauma Informed Practice and/or Neurodivergence. Experienced in systemic ways of working to support the helpers. Regulatory understanding: Experience of working in a regulated environment and delivering high quality clinical services. Governance focussed: Experience of ensuring clinical staff work effectively and within national standards. Experienced leader with proven track record of managing a sizable team and delivering clinical services to a broad client base. Experience of creation and management of budgets. Track record of maintaining strong relationships at all levels. Used to working with ROI measurement & outcomes analysis. Structured people leader. Proven track record of continuously improving performance and standards across multiple teams. History of successful delivery of efficiency and standards improvements. Track record of delivering high standards of customer service. Experience working with local authorities, health services and schools. Confident presenter and influencer of others. Hold a full UK driving licence, with access to a car About the Group Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate. Our divisional brands include Acorn Education, Options Autism and Momenta Connect. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life's important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our Promise WE LISTEN. We never assume. WE WORK TOGETHER. To make the remarkable happen. WE ARE ACCOUNTABLE. To each other and for one another. We are proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running, and in 2025 Outcomes First Group has been officially recognised as one of the UK's Best Workplaces in Education & Training. For more information on the group please visit: For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks Work 4 days, be paid for 5 T&C's apply - following successful completion of the probation period And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover We are committed to the safeguarding and promoting the welfare of our people. All successful applicants will be subject to a fully enhanced DBS.
Pre Contract Power Senior Quantity Surveyor / Commercial Manager London (Hybrid) Permanent - Full time Competitive Salary + Car/Car Allowance + Flexible Benefits Summary Freedom is seeking a Senior Quantity Surveyor / Commercial Managerto work within the Power SBU alongside the operation, technical and bidding teams to be the dedicated Commercial Lead for Pre-Contract matters for all tenders. Reporting to the Senior Commercial Manager within the SBU, ensuring that all governance is followed whilst working in a pro-active manner to engage and negotiate with new and existing clients. To lead on the negotiation process both upstream and downstream (where required) with effective negotiation strategies in place that protect the businesses "red lines". Key Deliverables Comply with the company's Health and Safety standards ensuring that the safety first and foremost message is visible and alive throughout all activities relating to the activities they complete. Provide leadership for the whole team (Commercial Team and Wider); in line with company standards and values, working to maximise the potential of both the teams and the individuals within them. Commercial Contract evaluation for bids including Commercial Review, Legal review, risk profile and mitigation strategy, Insurance and bonds review. Ensure all rates are built up from 1st principles and Market tested. Liaise with other SBU's including internal Professional Services for internal design for prospective tenders Manage contracts and ensure the appropriate commercial rigour in line with Group operating standards are applied. Manage tender costs within the SBU and ensure they are fair and equitable. Lead on Handover to delivery team Complete business reports as detailed by the Managing Director, Operations Director, Commercial Director and/or Senior Commercial Manager Ensure all contracts, up and down supply chain, are in place and appropriate for the business. Provide Projected Cash Flow Forecasts. Value Completed works as required. Identify & notification of Compensation Events (if required) Work with estimator and in turn CVR creation. Attend Client progress meetings and prepare necessary commercial paperwork for OD (if required) Follow procedures for Client Work Approval Manage Application, Invoicing and Debts. Attend cash calls (as required) with details on nonpayment's/approvals. Management of Commercial team (potential for future) Strong knowledge of the business unit's financial targets and forecasting with an understanding of how each element of the forecast is structured, and a focus on working with the Operations team to ensure that this is met every month. What We're Looking For Essential: Significant Experience of responsibility for the commercial performance of projects HV Experience and in particular New Connections/Point of Connections Experience on Various forms of Contract: NEC/JCT/FIDIC Experience with Civil Engineering and Construction projects Pre-Contract Tender Experience Desirable: Experience of successfully managing a team. Qualifications Relevant BSC/MSC degree Chartership and/or Membership to industry recognised body Benefits We continuously evolve our benefits to attract and retain great people. Here's what you can expect: Competitive Salary Company Car/ Car Allowance Salary Sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Up to 25 days holidays (Buy & Sell option) plus 8 Bank Holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
Sep 27, 2025
Full time
Pre Contract Power Senior Quantity Surveyor / Commercial Manager London (Hybrid) Permanent - Full time Competitive Salary + Car/Car Allowance + Flexible Benefits Summary Freedom is seeking a Senior Quantity Surveyor / Commercial Managerto work within the Power SBU alongside the operation, technical and bidding teams to be the dedicated Commercial Lead for Pre-Contract matters for all tenders. Reporting to the Senior Commercial Manager within the SBU, ensuring that all governance is followed whilst working in a pro-active manner to engage and negotiate with new and existing clients. To lead on the negotiation process both upstream and downstream (where required) with effective negotiation strategies in place that protect the businesses "red lines". Key Deliverables Comply with the company's Health and Safety standards ensuring that the safety first and foremost message is visible and alive throughout all activities relating to the activities they complete. Provide leadership for the whole team (Commercial Team and Wider); in line with company standards and values, working to maximise the potential of both the teams and the individuals within them. Commercial Contract evaluation for bids including Commercial Review, Legal review, risk profile and mitigation strategy, Insurance and bonds review. Ensure all rates are built up from 1st principles and Market tested. Liaise with other SBU's including internal Professional Services for internal design for prospective tenders Manage contracts and ensure the appropriate commercial rigour in line with Group operating standards are applied. Manage tender costs within the SBU and ensure they are fair and equitable. Lead on Handover to delivery team Complete business reports as detailed by the Managing Director, Operations Director, Commercial Director and/or Senior Commercial Manager Ensure all contracts, up and down supply chain, are in place and appropriate for the business. Provide Projected Cash Flow Forecasts. Value Completed works as required. Identify & notification of Compensation Events (if required) Work with estimator and in turn CVR creation. Attend Client progress meetings and prepare necessary commercial paperwork for OD (if required) Follow procedures for Client Work Approval Manage Application, Invoicing and Debts. Attend cash calls (as required) with details on nonpayment's/approvals. Management of Commercial team (potential for future) Strong knowledge of the business unit's financial targets and forecasting with an understanding of how each element of the forecast is structured, and a focus on working with the Operations team to ensure that this is met every month. What We're Looking For Essential: Significant Experience of responsibility for the commercial performance of projects HV Experience and in particular New Connections/Point of Connections Experience on Various forms of Contract: NEC/JCT/FIDIC Experience with Civil Engineering and Construction projects Pre-Contract Tender Experience Desirable: Experience of successfully managing a team. Qualifications Relevant BSC/MSC degree Chartership and/or Membership to industry recognised body Benefits We continuously evolve our benefits to attract and retain great people. Here's what you can expect: Competitive Salary Company Car/ Car Allowance Salary Sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Up to 25 days holidays (Buy & Sell option) plus 8 Bank Holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be
