Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
May 18, 2026
Contractor
Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
Description Location : Lewes, East Sussex Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
May 18, 2026
Full time
Description Location : Lewes, East Sussex Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Planned Works Resident Liaison Officer Salary: £38,433 per annum plus opportunity to earn up to 5% performance related pay Contract: Full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team. Taking the lead in all resident liaison work, you will be the main point of contact between the Planned Works Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will work collaboratively across teams and departments as well as liaise with external stakeholders and contractors when necessary. First class customer service and administrative skills are a must for this role, along with experience working in a construction-related customer-led service environment. You will be able to develop and manage programmes of resident involvement and engagement, and have experience in budget management and contractor staff supervision. Excellent communication skills and a strong team ethic are essential, along with the ability to be flexible and travel as the role will require daily travel to and from site. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website. Closing date: 12:00 on Friday 22 May 2026 Interviews will be held in person at our offices in Hale Village on Tuesday 2 June 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
May 18, 2026
Full time
Planned Works Resident Liaison Officer Salary: £38,433 per annum plus opportunity to earn up to 5% performance related pay Contract: Full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team. Taking the lead in all resident liaison work, you will be the main point of contact between the Planned Works Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will work collaboratively across teams and departments as well as liaise with external stakeholders and contractors when necessary. First class customer service and administrative skills are a must for this role, along with experience working in a construction-related customer-led service environment. You will be able to develop and manage programmes of resident involvement and engagement, and have experience in budget management and contractor staff supervision. Excellent communication skills and a strong team ethic are essential, along with the ability to be flexible and travel as the role will require daily travel to and from site. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website. Closing date: 12:00 on Friday 22 May 2026 Interviews will be held in person at our offices in Hale Village on Tuesday 2 June 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Residents & Community Engagement Officer Housing Association - Birmingham Location: Birmingham Work Mode: Mobile role with regular site visits across Birmingham and surrounding areas Salary: £30,000 - £34,000 per annum Contract: Full-time, Permanent Benefits: Mileage paid for work-related travel About the Role A well-established housing association in Birmingham is recruiting a Residents & Community Engagement Officer to strengthen resident voice, participation, and community cohesion across its housing services. This is a hands-on, impact-driven role where housing experience and strong knowledge of housing regulations are essential . You will work directly with residents to ensure their lived experience shapes services, policies, and improvements. The role is mobile with regular site visits , therefore a full UK driving licence and access to a car are required . Key Responsibilities Resident Engagement & Participation Deliver a structured, outcome-focused resident engagement programme. Establish and support resident forums, focus groups, surveys, and feedback mechanisms. Lead co-production activities involving residents in service design and policy reviews. Support residents to participate confidently in meetings and consultations. Monitor and report on engagement outcomes and resident satisfaction. Community Development Plan and deliver community events, workshops, and wellbeing initiatives. Build partnerships with voluntary, statutory, and community organisations. Encourage peer support networks and resident-led initiatives. Promote equality, diversity, and inclusion in all engagement activity. Communication & Information Ensure residents receive clear, accessible, and timely service information. Produce newsletters, digital updates, noticeboard content, and engagement materials. Manage feedback channels and ensure actions are followed through. Resident Advocacy & Support Signpost residents to employment, education, health, and wellbeing services. Work with housing teams to address complaints, ASB, and community concerns. Promote safe, respectful, and inclusive living environments. Governance & Compliance Maintain accurate records in line with GDPR and internal procedures. Support compliance with housing regulation, consumer standards, and tenant involvement requirements. Contribute to audits, inspections, and performance reporting. Person Specification Essential Proven experience working within housing (social or supported housing). Strong knowledge of housing regulations, consumer standards, and tenant involvement. Experience managing complaints and ASB cases within agreed timescales. Experience delivering face-to-face, site-based resident engagement. Ability to manage competing priorities in a mobile role. Strong partnership-working and communication skills. Knowledge of safeguarding and equality legislation. Strong organisational and reporting skills. Full UK driving licence and access to a car. Desirable Qualification in housing, community development, or social care. Experience of co-production and resident-led service improvement. Experience working with vulnerable or supported accommodation residents.
May 18, 2026
Full time
Residents & Community Engagement Officer Housing Association - Birmingham Location: Birmingham Work Mode: Mobile role with regular site visits across Birmingham and surrounding areas Salary: £30,000 - £34,000 per annum Contract: Full-time, Permanent Benefits: Mileage paid for work-related travel About the Role A well-established housing association in Birmingham is recruiting a Residents & Community Engagement Officer to strengthen resident voice, participation, and community cohesion across its housing services. This is a hands-on, impact-driven role where housing experience and strong knowledge of housing regulations are essential . You will work directly with residents to ensure their lived experience shapes services, policies, and improvements. The role is mobile with regular site visits , therefore a full UK driving licence and access to a car are required . Key Responsibilities Resident Engagement & Participation Deliver a structured, outcome-focused resident engagement programme. Establish and support resident forums, focus groups, surveys, and feedback mechanisms. Lead co-production activities involving residents in service design and policy reviews. Support residents to participate confidently in meetings and consultations. Monitor and report on engagement outcomes and resident satisfaction. Community Development Plan and deliver community events, workshops, and wellbeing initiatives. Build partnerships with voluntary, statutory, and community organisations. Encourage peer support networks and resident-led initiatives. Promote equality, diversity, and inclusion in all engagement activity. Communication & Information Ensure residents receive clear, accessible, and timely service information. Produce newsletters, digital updates, noticeboard content, and engagement materials. Manage feedback channels and ensure actions are followed through. Resident Advocacy & Support Signpost residents to employment, education, health, and wellbeing services. Work with housing teams to address complaints, ASB, and community concerns. Promote safe, respectful, and inclusive living environments. Governance & Compliance Maintain accurate records in line with GDPR and internal procedures. Support compliance with housing regulation, consumer standards, and tenant involvement requirements. Contribute to audits, inspections, and performance reporting. Person Specification Essential Proven experience working within housing (social or supported housing). Strong knowledge of housing regulations, consumer standards, and tenant involvement. Experience managing complaints and ASB cases within agreed timescales. Experience delivering face-to-face, site-based resident engagement. Ability to manage competing priorities in a mobile role. Strong partnership-working and communication skills. Knowledge of safeguarding and equality legislation. Strong organisational and reporting skills. Full UK driving licence and access to a car. Desirable Qualification in housing, community development, or social care. Experience of co-production and resident-led service improvement. Experience working with vulnerable or supported accommodation residents.
Look Ahead Care Support and Housing
Islington, London
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week. Want to feel in control of your career? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day . Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Rent Collection and Arrears Management Manage rent and service charge accounts across a defined patch, ensuring payments are Housing Benefit, Universal Credit and Income Stability Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts. Court and Legal Process Support Prepare documentation and evidence for legal action in relation to rent arrears, under Cross-Team Working and Communication Work closely with Housing Operations, Income colleagues and Care and Support teams Record-Keeping, Compliance and Quality Maintain accurate, timely and auditable records for all income-related activity on the housing management system. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. Income Manager and Income Team About you: Fair-minded and approachable, with the ability to build constructive working Skills and Abilities Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies. What you'll bring: Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required. Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
May 18, 2026
Full time
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week. Want to feel in control of your career? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day . Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Rent Collection and Arrears Management Manage rent and service charge accounts across a defined patch, ensuring payments are Housing Benefit, Universal Credit and Income Stability Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts. Court and Legal Process Support Prepare documentation and evidence for legal action in relation to rent arrears, under Cross-Team Working and Communication Work closely with Housing Operations, Income colleagues and Care and Support teams Record-Keeping, Compliance and Quality Maintain accurate, timely and auditable records for all income-related activity on the housing management system. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. Income Manager and Income Team About you: Fair-minded and approachable, with the ability to build constructive working Skills and Abilities Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies. What you'll bring: Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required. Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Description Location : Bexhill- on Sea (Base: Hastings & St Leonards Wellbeing Centre, Carisbrooke House). Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
May 18, 2026
Full time
Description Location : Bexhill- on Sea (Base: Hastings & St Leonards Wellbeing Centre, Carisbrooke House). Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Our client Somerset council is looking for an Adults Housing & Litigation Lawyer to join their team. Role Purpose The Lawyer provides effective legal advice and support to Somerset Council, ensuring the Council's activities are legally compliant and risks are managed appropriately. The postholder manages a caseload of legal matters, working collaboratively with colleagues and clients to deliver high-quality legal services. The role involves advising on a range of legal issues, drafting legal documents, and representing the Council as required. The Lawyer will contribute to the continuous improvement of Legal Services and support the achievement of the Council's objectives. Your day-to-day work will involve: To be responsible for a mixed caseload of matters regarding Adult Social Care and Education, including advocacy, with supervision provided by more senior lawyers within the team. Timely and effective liaison with support staff, building and maintaining synergy working. Develop and foster effective working relationships with the Principal Lawyer and other lawyers within the Social Care Legal team, key stakeholders and client departments, acquiring, developing and maintaining a comprehensive understanding of the client's business needs and objectives and sharing this with the team so these are widely understood. Accountabilities Provide clear and accurate legal advice to officers, elected members, and committees. Manage a caseload of legal matters, ensuring timely and effective resolution. Draft, review, and negotiate legal documents, contracts, and agreements. Represent the Council in legal proceedings, tribunals, and hearings as required. Support the development and delivery of training for clients and colleagues. Maintain up-to-date knowledge of relevant law and practice. Build effective working relationships with internal and external stakeholders. Contribute to service improvement and innovation within Legal Services. Ensure compliance with professional standards and statutory obligations. Promote the Council's values and customer-focused approach. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
May 18, 2026
Seasonal
Our client Somerset council is looking for an Adults Housing & Litigation Lawyer to join their team. Role Purpose The Lawyer provides effective legal advice and support to Somerset Council, ensuring the Council's activities are legally compliant and risks are managed appropriately. The postholder manages a caseload of legal matters, working collaboratively with colleagues and clients to deliver high-quality legal services. The role involves advising on a range of legal issues, drafting legal documents, and representing the Council as required. The Lawyer will contribute to the continuous improvement of Legal Services and support the achievement of the Council's objectives. Your day-to-day work will involve: To be responsible for a mixed caseload of matters regarding Adult Social Care and Education, including advocacy, with supervision provided by more senior lawyers within the team. Timely and effective liaison with support staff, building and maintaining synergy working. Develop and foster effective working relationships with the Principal Lawyer and other lawyers within the Social Care Legal team, key stakeholders and client departments, acquiring, developing and maintaining a comprehensive understanding of the client's business needs and objectives and sharing this with the team so these are widely understood. Accountabilities Provide clear and accurate legal advice to officers, elected members, and committees. Manage a caseload of legal matters, ensuring timely and effective resolution. Draft, review, and negotiate legal documents, contracts, and agreements. Represent the Council in legal proceedings, tribunals, and hearings as required. Support the development and delivery of training for clients and colleagues. Maintain up-to-date knowledge of relevant law and practice. Build effective working relationships with internal and external stakeholders. Contribute to service improvement and innovation within Legal Services. Ensure compliance with professional standards and statutory obligations. Promote the Council's values and customer-focused approach. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Our client Somerset Council is looking for a Senior Case Manager to join their team. Role Purpose To ensure the Tenancy and Estates Team are effectively prioritising and managing caseloads of work and responding to housing related enquiries and actions. To ensure that all contact with our customer is recorded on the Open Housing System and appropriate advice and support provided to tenancy officers in addressing tenant issues, giving advice and personally taking on and managing more complex case work and complaints. Work closely with the Case Manager lead to ensure that policies and procedures are written and kept up to date and fit for purpose. Ensure learning and development of the team. Corporate Responsibilities Understand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
May 18, 2026
Seasonal
Our client Somerset Council is looking for a Senior Case Manager to join their team. Role Purpose To ensure the Tenancy and Estates Team are effectively prioritising and managing caseloads of work and responding to housing related enquiries and actions. To ensure that all contact with our customer is recorded on the Open Housing System and appropriate advice and support provided to tenancy officers in addressing tenant issues, giving advice and personally taking on and managing more complex case work and complaints. Work closely with the Case Manager lead to ensure that policies and procedures are written and kept up to date and fit for purpose. Ensure learning and development of the team. Corporate Responsibilities Understand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
May 18, 2026
Full time
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Metropolitan Thames Valley
Beeston, Nottinghamshire
The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business-critical service to ensure that customers' expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building Safety Department has a varied workload with demanding timescales; the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works. This is a key role and will help ensure the safety of our customers. What you'll need to succeed: Strong communication (both written and verbal) and presentation skills Ability to maintain attention to detail in a busy environment. Experience of providing a high level of customer service Confident and experienced collaborator. Natural problem-solving skills. Strong ICT capability, EXCEL, WORD etc. Proven prioritisation skills Experienced Team Worker Always provide a high level of service Previous experience working within housing (essential) This role will require a mixture of office/home-based working and on-site presence at our properties in the Midlands. A full, clean driving licence and access to own vehicle for business use will be required for this role. Interview date: June 2026 Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
May 18, 2026
Seasonal
The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business-critical service to ensure that customers' expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building Safety Department has a varied workload with demanding timescales; the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works. This is a key role and will help ensure the safety of our customers. What you'll need to succeed: Strong communication (both written and verbal) and presentation skills Ability to maintain attention to detail in a busy environment. Experience of providing a high level of customer service Confident and experienced collaborator. Natural problem-solving skills. Strong ICT capability, EXCEL, WORD etc. Proven prioritisation skills Experienced Team Worker Always provide a high level of service Previous experience working within housing (essential) This role will require a mixture of office/home-based working and on-site presence at our properties in the Midlands. A full, clean driving licence and access to own vehicle for business use will be required for this role. Interview date: June 2026 Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Operations Manager - High Rise Re-clad Bristol based £80K - £100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit an Operations Manager to join their highly successful team based in Bristol. The Operations Manager will oversee teams delivering a high rise planned maintenance program including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £100,000 + Car/Allowance + Benefits.
May 18, 2026
Full time
Operations Manager - High Rise Re-clad Bristol based £80K - £100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit an Operations Manager to join their highly successful team based in Bristol. The Operations Manager will oversee teams delivering a high rise planned maintenance program including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £100,000 + Car/Allowance + Benefits.
Peaks & Plains Housing Trust
Macclesfield, Cheshire
Senior Contract Manager Macclesfield - Agile - offering a mix of office and home working Salary: £53,000 per annum 37 hours per week We're a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. We're ambitious with plans to build more homes, regenerate local areas and invest in our properties. We are looking for a Senior Contract Managers to join our team. You will lead on the contract administration of complex investment involving multiple component replacements. This role is responsible for ensuring that contracts meet legal, regulatory and quality standards while delivering value for money and high levels of tenant satisfaction. You will also be responsible for leading a team of Contract Managers and Customer Liaison Officers on a day-to-day basis to ensure the effective management, delivery, compliance and performance of social housing asset investment programmes such as kitchens, bathrooms, windows and roofing. To succeed you'll have proven experience of managing contractors and consultants, gained within a construction, maintenance or social housing environment. You will also have proven experience in leading, developing and motivating a team. A relevant professional qualification (e.g CIH Level 4+, RICS or equivalent) or substantial experience in a construction based discipline is essential. We can offer you: 29 days holiday per year plus birthday leave and Bank Holidays A great pension scheme that's tailored to suit your needs Agile working providing homeworking and flexibility of working hours. A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts. Training and development opportunities - let us help you reach your career goals. A modern office with a friendly working environment. Our Values are at the core of everything we do, so we are looking for someone who's values agree with ours and will embed these too! If you would like to play a part in driving our business forward as a Senior Contract Manager, we'd love to hear from you. Closing Date: 22nd May 2026 (We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.)
May 18, 2026
Full time
Senior Contract Manager Macclesfield - Agile - offering a mix of office and home working Salary: £53,000 per annum 37 hours per week We're a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. We're ambitious with plans to build more homes, regenerate local areas and invest in our properties. We are looking for a Senior Contract Managers to join our team. You will lead on the contract administration of complex investment involving multiple component replacements. This role is responsible for ensuring that contracts meet legal, regulatory and quality standards while delivering value for money and high levels of tenant satisfaction. You will also be responsible for leading a team of Contract Managers and Customer Liaison Officers on a day-to-day basis to ensure the effective management, delivery, compliance and performance of social housing asset investment programmes such as kitchens, bathrooms, windows and roofing. To succeed you'll have proven experience of managing contractors and consultants, gained within a construction, maintenance or social housing environment. You will also have proven experience in leading, developing and motivating a team. A relevant professional qualification (e.g CIH Level 4+, RICS or equivalent) or substantial experience in a construction based discipline is essential. We can offer you: 29 days holiday per year plus birthday leave and Bank Holidays A great pension scheme that's tailored to suit your needs Agile working providing homeworking and flexibility of working hours. A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts. Training and development opportunities - let us help you reach your career goals. A modern office with a friendly working environment. Our Values are at the core of everything we do, so we are looking for someone who's values agree with ours and will embed these too! If you would like to play a part in driving our business forward as a Senior Contract Manager, we'd love to hear from you. Closing Date: 22nd May 2026 (We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.)
This South London Authority are looking for a Homelessness Prevention & Assessment Officer. Details of the role are: Must have three years statutory homelessness experience To apply for this role you must have: Relevant Housing and Homelessness experience. Be able to demonstrate comprehensive knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of preventing homelessness and making statutory decisions. Be eligible to work within the UK. We offer: An excellent referral scheme for each successfully placed referral Certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too! For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
May 18, 2026
Seasonal
This South London Authority are looking for a Homelessness Prevention & Assessment Officer. Details of the role are: Must have three years statutory homelessness experience To apply for this role you must have: Relevant Housing and Homelessness experience. Be able to demonstrate comprehensive knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of preventing homelessness and making statutory decisions. Be eligible to work within the UK. We offer: An excellent referral scheme for each successfully placed referral Certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too! For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
May 18, 2026
Full time
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? At Lincolnshire Housing Partnership , we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. Location: Agile- Grimsby Contract: Permanent Salary: £32,293.92 Why Join LHP? We're more than a housing provider - we're a purpose driven team that cares deeply about our customers, our communities, and each other. Alongside an annual salary of £32,293.92 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. What is a typical week as our Neighbourhood Officer? As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. A typical day will include: Managing tenancy issues and overseeing the customer relationship from tenancy start date to eventual tenancy termination. This will include extensive liaising with the tenant, colleagues within LHP, external partners such as the local authority and the voluntary sector. Compliance including undertaking health and safety checks, fire, legionella, estate and block checks. Managing a rolling programme of tenancy audits/routine tenancy visits to validate tenancies and check on property condition working with tenants to ensure that tenancies are sustained. Working with other LHP departments to undertake the decanting of tenants for property refurbishments and major repair. Responsibility for the whole housing, tenancy and estate management functions within the designated area. Actively promoting tenancy sustainment, by giving tenants appropriate advice and reasonable opportunity to take responsibility and comply with the terms of their conditions of tenancy from the start of the tenancy through to termination and vacation of the property. Responsibility for systematic recording and efficient completion of all required housing management service functions and information through the approved, recording, storing and retrieval systems to enable production of required management reports and enforcement of tenancy condition terms, where necessary. Working with tenants after signposting or referral to ensure that services have been joined up and that there has been a positive outcome, including, where appropriate, any safeguarding issues. Working with colleagues to maximise income to the tenant and organisation through rents and service charges and ensuring that arrears are kept to an absolute minimum. Applying a rent first approach by being aware of arrears and discuss with tenant at every opportunity. Representing LHP in court with regard to legal action necessary for breaches of tenancy related conditions. Liaising with external agencies about matters concerning tenants' welfare and behaviour, e.g. Social Care, Probation, Police and Schools, and to attend and participate in Team around the Child (TAC), Child Protection and Child in Need (CIN) meetings. Complying with safe systems of working processes to ensure the safety for self, employees and customers. Attending emergency call outs as required. What are we looking for? Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation. Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations. Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service. It would be great if you had: Professional Qualification in housing and/or customer service. Experience of Court processes and ability to present cases in Court. Experience of MGI customer service excellence. How to apply Please include your CV and a strong cover letter outlining your relevant experience and what makes you a great fit for this role! We're looking to hold interviews on Friday 22nd May at our Grimsby office Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
May 18, 2026
Full time
Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? At Lincolnshire Housing Partnership , we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. Location: Agile- Grimsby Contract: Permanent Salary: £32,293.92 Why Join LHP? We're more than a housing provider - we're a purpose driven team that cares deeply about our customers, our communities, and each other. Alongside an annual salary of £32,293.92 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. What is a typical week as our Neighbourhood Officer? As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. A typical day will include: Managing tenancy issues and overseeing the customer relationship from tenancy start date to eventual tenancy termination. This will include extensive liaising with the tenant, colleagues within LHP, external partners such as the local authority and the voluntary sector. Compliance including undertaking health and safety checks, fire, legionella, estate and block checks. Managing a rolling programme of tenancy audits/routine tenancy visits to validate tenancies and check on property condition working with tenants to ensure that tenancies are sustained. Working with other LHP departments to undertake the decanting of tenants for property refurbishments and major repair. Responsibility for the whole housing, tenancy and estate management functions within the designated area. Actively promoting tenancy sustainment, by giving tenants appropriate advice and reasonable opportunity to take responsibility and comply with the terms of their conditions of tenancy from the start of the tenancy through to termination and vacation of the property. Responsibility for systematic recording and efficient completion of all required housing management service functions and information through the approved, recording, storing and retrieval systems to enable production of required management reports and enforcement of tenancy condition terms, where necessary. Working with tenants after signposting or referral to ensure that services have been joined up and that there has been a positive outcome, including, where appropriate, any safeguarding issues. Working with colleagues to maximise income to the tenant and organisation through rents and service charges and ensuring that arrears are kept to an absolute minimum. Applying a rent first approach by being aware of arrears and discuss with tenant at every opportunity. Representing LHP in court with regard to legal action necessary for breaches of tenancy related conditions. Liaising with external agencies about matters concerning tenants' welfare and behaviour, e.g. Social Care, Probation, Police and Schools, and to attend and participate in Team around the Child (TAC), Child Protection and Child in Need (CIN) meetings. Complying with safe systems of working processes to ensure the safety for self, employees and customers. Attending emergency call outs as required. What are we looking for? Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation. Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations. Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service. It would be great if you had: Professional Qualification in housing and/or customer service. Experience of Court processes and ability to present cases in Court. Experience of MGI customer service excellence. How to apply Please include your CV and a strong cover letter outlining your relevant experience and what makes you a great fit for this role! We're looking to hold interviews on Friday 22nd May at our Grimsby office Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
Specialist Accommodation Officer Young People £19133.08 per annum Part Time - 20 hours per week Permanent At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire. We're seeking a Specialist Accommodation Officer Young People -someone to be responsible for ensuring our young person's accommodation are safe, and well-maintained places to live. Working closely with customers and their representatives, you'll support sustainable licenses by identifying a different proactive approach to resolving anti-social behaviour cases including a restorative approach. You'll facilitate and attend multi-agency case conferences and problem-solving groups, coordinating results and any actions required and conduct individual room inspections at the scheme, identify actions (e.g., Repairs, breaches) as appropriate and raise with the relevant team or external agency Providing general and practical advice on housing related support queries, welfare benefits, crime prevention, and housing options, you'll be responsible for the effective case management to maximise income collection for the scheme. Recording and reporting all safeguarding concerns, incidents and sharing appropriately with the wider team and your manager, you'll manage all breaches of licenses effectively, ensuring that appropriate action is taken in accordance with the trauma informed approaches with an aim to sustain licences, only taking enforcement action as a last resort. We'd like you to have Proven understanding of delivering housing management functions and statutory housing services. Good understanding of housing and property management, especially in relation to licence agreements and the legal remedies. Experience of anti-social behaviour case management, income collection and relevant criminal and civil legislation. Experience dealing with customers with chaotic and complex needs sensitively in challenging circumstances. Understanding to prepare legal notices and witness statements. Experience or ability to use IT systems, including CRM, Teams, CCTV, mobile phones, digital cameras and PDA's, to gather, store and process information. Excellent communication, interpersonal, and negotiation skills with a strong customer focus. The ability to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice. Knowledge of statutory and voluntary resources available to young people or adults with multiple and complex needs. Current knowledge and understanding of relevant housing law in application within specialist housing, including experience of rent collection, ASB and enforcement action. Sound understanding of Safeguarding and the ability to identify safeguarding concerns and make referrals to appropriate agencies where required. Understanding of, and commitment to, equality, diversity and inclusion. Why us? You may have sensed that we're not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all. We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues. Application Information We're interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement. Closing date: Friday 29th May 2026 Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates. Interview Dates: To be confirmed
May 17, 2026
Full time
Specialist Accommodation Officer Young People £19133.08 per annum Part Time - 20 hours per week Permanent At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire. We're seeking a Specialist Accommodation Officer Young People -someone to be responsible for ensuring our young person's accommodation are safe, and well-maintained places to live. Working closely with customers and their representatives, you'll support sustainable licenses by identifying a different proactive approach to resolving anti-social behaviour cases including a restorative approach. You'll facilitate and attend multi-agency case conferences and problem-solving groups, coordinating results and any actions required and conduct individual room inspections at the scheme, identify actions (e.g., Repairs, breaches) as appropriate and raise with the relevant team or external agency Providing general and practical advice on housing related support queries, welfare benefits, crime prevention, and housing options, you'll be responsible for the effective case management to maximise income collection for the scheme. Recording and reporting all safeguarding concerns, incidents and sharing appropriately with the wider team and your manager, you'll manage all breaches of licenses effectively, ensuring that appropriate action is taken in accordance with the trauma informed approaches with an aim to sustain licences, only taking enforcement action as a last resort. We'd like you to have Proven understanding of delivering housing management functions and statutory housing services. Good understanding of housing and property management, especially in relation to licence agreements and the legal remedies. Experience of anti-social behaviour case management, income collection and relevant criminal and civil legislation. Experience dealing with customers with chaotic and complex needs sensitively in challenging circumstances. Understanding to prepare legal notices and witness statements. Experience or ability to use IT systems, including CRM, Teams, CCTV, mobile phones, digital cameras and PDA's, to gather, store and process information. Excellent communication, interpersonal, and negotiation skills with a strong customer focus. The ability to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice. Knowledge of statutory and voluntary resources available to young people or adults with multiple and complex needs. Current knowledge and understanding of relevant housing law in application within specialist housing, including experience of rent collection, ASB and enforcement action. Sound understanding of Safeguarding and the ability to identify safeguarding concerns and make referrals to appropriate agencies where required. Understanding of, and commitment to, equality, diversity and inclusion. Why us? You may have sensed that we're not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all. We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues. Application Information We're interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement. Closing date: Friday 29th May 2026 Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates. Interview Dates: To be confirmed
Location: Stevenage - Kings Court Salary: £59,474.00 - £69,959.00 Hours: 39 hours per week Contract Type: Permanent We are seeking an experienced Health & Safety Manager to work collaboratively as part of our wider Health & Safety Team to help drive best practice across the organisation. You will manage and mentor a team of Health & Safety Officers, overseeing key risk areas including asbestos, manual handling, work at height, tools and equipment, CDM, and fleet and driver safety, ensuring the consistent application of safety standards across all operational activities. You will support the delivery of a robust inspection regime, working closely with Duty Holders to monitor performance, assess compliance, and implement targeted improvement plans. Applying established safety frameworks, you will ensure adherence to regulatory and organisational standards while providing expert technical and operational advice across a diverse portfolio. Acting as a principal subject matter expert, you will lead on key technical disciplines including asbestos, vibration and noise, work at height, manual handling, and driver safety. You will also establish and monitor frameworks to ensure the organisation meets its legal, moral, and financial obligations, driving effective risk reduction for both staff and residents. You will hold a NEBOSH General Certificate or NEBOSH Construction Certificate (or equivalent), alongside IOSH membership and progression towards Grad IOSH status. A NEBOSH Diploma (or equivalent), or demonstrable equivalent experience, is essential, together with relevant technical qualifications in asbestos and water hygiene (e.g. P405, P901, Legionella). You will bring strong knowledge of UK Health & Safety legislation, with proven experience of applying this within complex, multi-disciplinary environments to deliver proportionate, risk-based solutions. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 29th May 2026 at midnight. This is a hybrid role with a base location at our offices in Stevenage. Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices and sites as and when required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
May 17, 2026
Full time
Location: Stevenage - Kings Court Salary: £59,474.00 - £69,959.00 Hours: 39 hours per week Contract Type: Permanent We are seeking an experienced Health & Safety Manager to work collaboratively as part of our wider Health & Safety Team to help drive best practice across the organisation. You will manage and mentor a team of Health & Safety Officers, overseeing key risk areas including asbestos, manual handling, work at height, tools and equipment, CDM, and fleet and driver safety, ensuring the consistent application of safety standards across all operational activities. You will support the delivery of a robust inspection regime, working closely with Duty Holders to monitor performance, assess compliance, and implement targeted improvement plans. Applying established safety frameworks, you will ensure adherence to regulatory and organisational standards while providing expert technical and operational advice across a diverse portfolio. Acting as a principal subject matter expert, you will lead on key technical disciplines including asbestos, vibration and noise, work at height, manual handling, and driver safety. You will also establish and monitor frameworks to ensure the organisation meets its legal, moral, and financial obligations, driving effective risk reduction for both staff and residents. You will hold a NEBOSH General Certificate or NEBOSH Construction Certificate (or equivalent), alongside IOSH membership and progression towards Grad IOSH status. A NEBOSH Diploma (or equivalent), or demonstrable equivalent experience, is essential, together with relevant technical qualifications in asbestos and water hygiene (e.g. P405, P901, Legionella). You will bring strong knowledge of UK Health & Safety legislation, with proven experience of applying this within complex, multi-disciplinary environments to deliver proportionate, risk-based solutions. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 29th May 2026 at midnight. This is a hybrid role with a base location at our offices in Stevenage. Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices and sites as and when required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 17, 2026
Contractor
Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Are you passionate about delivering housing solutions that genuinely improve residents' lives? We are seeking an experienced and proactive Acquisitions Officer to join a forward-thinking Housing Needs Service within a North East London local authority. This is an exciting opportunity to contribute to a resident-centred team focused on securing safe, sustainable temporary accommodation for vulnerable households. In this role, you will play a key part in acquiring and inspecting properties to ensure they meet regulatory standards and provide high-quality accommodation. You will work closely with landlords, agents, providers and internal stakeholders to identify effective homelessness solutions, while managing a portfolio of properties, hostels, blocks or estates. You will also support the wider homelessness prevention agenda by applying your knowledge of housing legislation and working collaboratively to achieve positive outcomes for residents. We are looking for someone with: Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017 Experience in property acquisition, temporary accommodation or housing management The ability to build strong stakeholder relationships and negotiate effectively An understanding of welfare benefits and adult social care A proactive, organised and resident-focused approach You'll be joining an ambitious and evolving Housing Needs Service with a positive learning culture that embraces innovation, collaboration and continuous improvement. If you are ready to make a real impact within a dynamic local authority environment, we would love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
May 17, 2026
Contractor
Are you passionate about delivering housing solutions that genuinely improve residents' lives? We are seeking an experienced and proactive Acquisitions Officer to join a forward-thinking Housing Needs Service within a North East London local authority. This is an exciting opportunity to contribute to a resident-centred team focused on securing safe, sustainable temporary accommodation for vulnerable households. In this role, you will play a key part in acquiring and inspecting properties to ensure they meet regulatory standards and provide high-quality accommodation. You will work closely with landlords, agents, providers and internal stakeholders to identify effective homelessness solutions, while managing a portfolio of properties, hostels, blocks or estates. You will also support the wider homelessness prevention agenda by applying your knowledge of housing legislation and working collaboratively to achieve positive outcomes for residents. We are looking for someone with: Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017 Experience in property acquisition, temporary accommodation or housing management The ability to build strong stakeholder relationships and negotiate effectively An understanding of welfare benefits and adult social care A proactive, organised and resident-focused approach You'll be joining an ambitious and evolving Housing Needs Service with a positive learning culture that embraces innovation, collaboration and continuous improvement. If you are ready to make a real impact within a dynamic local authority environment, we would love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Benefits Officer - Discretionary Housing Payments 3 months initially, likely to be extended Home working -will be required to do some training for others in the office later in the contract Negotiable rates Our client is looking for a Benefits Officers on an initial 3-month contract to provide a first-class service to the public in the granting of Housing Benefit and Council Tax Support.As the successful candidate you will be responsible for processing claims for Housing Benefit and Council Tax Support both accurately and quickly so that agreed targets are met. You will mainly be processing Discretionary Housing Payment claims.You will also be responsible for the below: Maintain an up to date knowledge of procedures, regulations and systems and provide an awareness of other welfare benefits where appropriate. Consider and make recommendations on backdating benefit claims. Maintain a high level of customer care in all operations. Assist in supporting other staff when required. Deputise for the Benefits Team Leader in their absence. The successful candidates must have experience processing Discretionary Housing Payment Claims. This is the main part of the role and also need the below: Knowledge of benefits legislation and the ability to interpret and communicate it to customers Ability and proficiency in Academy system Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 17, 2026
Seasonal
Benefits Officer - Discretionary Housing Payments 3 months initially, likely to be extended Home working -will be required to do some training for others in the office later in the contract Negotiable rates Our client is looking for a Benefits Officers on an initial 3-month contract to provide a first-class service to the public in the granting of Housing Benefit and Council Tax Support.As the successful candidate you will be responsible for processing claims for Housing Benefit and Council Tax Support both accurately and quickly so that agreed targets are met. You will mainly be processing Discretionary Housing Payment claims.You will also be responsible for the below: Maintain an up to date knowledge of procedures, regulations and systems and provide an awareness of other welfare benefits where appropriate. Consider and make recommendations on backdating benefit claims. Maintain a high level of customer care in all operations. Assist in supporting other staff when required. Deputise for the Benefits Team Leader in their absence. The successful candidates must have experience processing Discretionary Housing Payment Claims. This is the main part of the role and also need the below: Knowledge of benefits legislation and the ability to interpret and communicate it to customers Ability and proficiency in Academy system Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
