Account Manager Based: Remote, with quarterly visits to Waterlooville office and regular customer travel Reports to: Senior Business Development Manager Role Description At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops, butchers, delicatessens and speciality food businesses. As we continue to grow, we're looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success and payment adoption. We're looking for somebody commercially minded, highly organised and confident managing multiple priorities. You'll need to be strong administratively, comfortable with reporting and forecasting, and capable of acting as the voice of the customer internally across the wider business. This role would suit somebody who enjoys building long-term customer relationships, identifying opportunities to improve customer performance through technology, and ensuring clients continue to get maximum value from their software and payments solutions. You'll work closely with customers remotely and through regular site visits, helping them optimise their use of our solutions while identifying upsell and cross-sell opportunities that support their business growth. Key Responsibilities Manage and maintain relationships across a portfolio of approximately 200 customer accounts Maintain regular communication with customers through calls, virtual meetings and site visits Identify and successfully deliver cross-sell and upsell opportunities across software, services and payments Support the migration of customers onto the ClearAccept payment gateway solution Build strong customer relationships focused on retention and long-term success Act as a trusted advisor, helping customers understand how to maximise value from the platform Develop a strong understanding of the independent food retail sector and customer challenges Capture customer feedback and act as the voice of the customer internally Maintain accurate CRM records, forecasting and pipeline reporting Produce monthly reporting and provide visibility of customer activity and opportunities Work closely with Support, Operations, Finance, Marketing and Development teams Develop strategic growth plans for key customer accounts over time Support trade shows and industry events, including occasional overnight stays Deliver an excellent level of customer service at all times Requirements Proven experience in a target-driven Account Management or Customer Success role Experience managing a large portfolio of customer accounts Strong administrative, organisational and reporting skills Excellent time management and ability to manage competing priorities effectively Experience within SaaS, EPOS, retail technology or software environments Commercially aware with the ability to identify growth opportunities Confident presenting solutions and influencing customer decision making Strong interpersonal and communication skills with a customer-first approach Calm and professional under pressure Comfortable travelling regularly to customer sites across the UK Full UK Driving Licence required Benefits 25 days annual leave plus your birthday off Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Scheme Employee wellbeing perks including Calm app subscription Retail discounts and Employee Assistance Programme Cycle to Work scheme Volunteering days Ongoing learning and development opportunities Why Join Us? You'll be joining a growing and highly respected specialist technology business that works closely with independent retailers across the UK. This is an opportunity to play a key role in customer growth and retention while becoming a trusted partner to some of the country's most unique retail businesses. As part of the wider ClearCourse Group, you'll also benefit from the backing of a fast-growing software and payments group with excellent opportunities for long-term development and progression.
May 20, 2026
Full time
Account Manager Based: Remote, with quarterly visits to Waterlooville office and regular customer travel Reports to: Senior Business Development Manager Role Description At The EPOS Bureau, we provide specialist retail technology and integrated payment solutions to independent food retailers across the UK, with a particular focus on farm shops, butchers, delicatessens and speciality food businesses. As we continue to grow, we're looking for an experienced Account Manager to join the team and take ownership of an established customer portfolio of approximately 200 accounts. This is a relationship-led role focused on customer retention, revenue growth, customer success and payment adoption. We're looking for somebody commercially minded, highly organised and confident managing multiple priorities. You'll need to be strong administratively, comfortable with reporting and forecasting, and capable of acting as the voice of the customer internally across the wider business. This role would suit somebody who enjoys building long-term customer relationships, identifying opportunities to improve customer performance through technology, and ensuring clients continue to get maximum value from their software and payments solutions. You'll work closely with customers remotely and through regular site visits, helping them optimise their use of our solutions while identifying upsell and cross-sell opportunities that support their business growth. Key Responsibilities Manage and maintain relationships across a portfolio of approximately 200 customer accounts Maintain regular communication with customers through calls, virtual meetings and site visits Identify and successfully deliver cross-sell and upsell opportunities across software, services and payments Support the migration of customers onto the ClearAccept payment gateway solution Build strong customer relationships focused on retention and long-term success Act as a trusted advisor, helping customers understand how to maximise value from the platform Develop a strong understanding of the independent food retail sector and customer challenges Capture customer feedback and act as the voice of the customer internally Maintain accurate CRM records, forecasting and pipeline reporting Produce monthly reporting and provide visibility of customer activity and opportunities Work closely with Support, Operations, Finance, Marketing and Development teams Develop strategic growth plans for key customer accounts over time Support trade shows and industry events, including occasional overnight stays Deliver an excellent level of customer service at all times Requirements Proven experience in a target-driven Account Management or Customer Success role Experience managing a large portfolio of customer accounts Strong administrative, organisational and reporting skills Excellent time management and ability to manage competing priorities effectively Experience within SaaS, EPOS, retail technology or software environments Commercially aware with the ability to identify growth opportunities Confident presenting solutions and influencing customer decision making Strong interpersonal and communication skills with a customer-first approach Calm and professional under pressure Comfortable travelling regularly to customer sites across the UK Full UK Driving Licence required Benefits 25 days annual leave plus your birthday off Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Scheme Employee wellbeing perks including Calm app subscription Retail discounts and Employee Assistance Programme Cycle to Work scheme Volunteering days Ongoing learning and development opportunities Why Join Us? You'll be joining a growing and highly respected specialist technology business that works closely with independent retailers across the UK. This is an opportunity to play a key role in customer growth and retention while becoming a trusted partner to some of the country's most unique retail businesses. As part of the wider ClearCourse Group, you'll also benefit from the backing of a fast-growing software and payments group with excellent opportunities for long-term development and progression.
Retail Bureau Manager (Store Manager) Hours: 38hours p/w Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday to Sunday, shifts based Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
May 19, 2026
Full time
Retail Bureau Manager (Store Manager) Hours: 38hours p/w Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday to Sunday, shifts based Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
May 19, 2026
Full time
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
Location: Bishop's Stratford Hourly Rate: £13.50 Contracted Hours: 38h How you'll support our purpose: As a Branch (Bureau) Manager, you'll be the heartbeat of our retail FX business, leading your branch to success through outstanding leadership, customer focus, and financial acumen. You will be responsible for driving sales, ensuring compliance with financial regulations, and delivering an exceptional customer experience while managing day-to-day operations. You will lead from the front, inspiring your team to meet and exceed performance targets. By leveraging data-driven insights, optimising processes, and implementing best-in-class customer experience, you will contribute to the overall success and growth of the business, whilst empowering your team to exceed expectations and adapt to the evolving financial landscape, leading the way as the 'foreign exchange expert'. What you'll be doing on a day-to-day basis Sales & Business Growth: Own the performance of your branch, driving revenue and profitability by maximising sales. dentify opportunities to increase sales through promotions, product knowledge, and exceptional customer service. Work with your Area Manager to deliver specific plans & objectives which are aligned with the Regional Retail plan and business goals. Review performance and KPI data to make informed decisions, understand the root of the issues and create timely actions for your bureau to improve and branch performance. Coach colleagues to identify opportunities for upselling and cross-selling our products to drive additional sales opportunities. Coach team members on the sales conversation to meet & exceed individual and branch KPIs. Customer Experience & Brand Representation: To provide high levels of customer service, acting as the first point of contact for all customers, and dealing with complaints quickly and effectively. Train and develop your team to deliver a seamless and engaging customer experience in your branch, advocating for customer-first thinking and ensuring a personalised experience. Proactively gain customer feedback to understand how we can improve our daily offer and build their feedback into weekly calls and interactions to improve performance. Uphold our eurochange brand standards, ensuring that the bureau reflects our purpose and values. Team Leadership & Development: Lead, coach, and mentor your team to achieve high performance, engagement, and career growth. Coach and develop your team on best practices, branch standards, overs & shorts, stock management, sales techniques, and compliance with Anti-Money Laundering (AML) regulations and adherence to all company procedures. Coach your team to deliver the eurochange sales framework, completing observations and spot checks to ensure this lives and breathes across the bureau. Ensure full compliance for your team with our learning and development requirements. Operational Excellence & Compliance: Oversee daily bureau operations, ensuring efficiency and adherence to best practices. Maintain full compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Conduct audits, cash handling checks, and risk assessments to mitigate potential issues. Ensure all transactions are completed accurately, securely, and in line with regulatory requirements. Coach colleagues to improve audit scores and develop action plans based on audit results. Provide technical expertise on the POS 'Xtris' system and related processes, ensuring colleagues are trained, well-informed and capable. Audit & Compliance Perform scheduled and ad hoc audits on your bureau Maintain up-to-date, detailed records for all reviews and outcomes Ensure alignment with internal procedures and regulatory standards Financial & Risk Management Take full accountability for financial performance, cost control, and cash flow Conduct regular cash reconciliations, managing discrepancies and minimising loss. Implement eurochange's AFC (Anti Financial Crime) & fraud prevention measures and enforce our security protocols Stakeholder & Relationship Management: Build strong relationships with internal teams, including Area Managers and head office departments such as Branch Support, Customer Support and Currency Team. Keep listening and learning, being the voice of the colleagues at the forefront to influence business decisions. Key Experience & Skills Experience in retail, banking, or foreign exchange, with a track record of sales success. Ideally experience leading a team. Strong leadership skills with the ability to inspire and develop a high-performing team. Good Financial acumen, with experience managing budgets, cash handling, and risk controls. A good understanding of AML, KYC, and financial compliance regulations. A customer-first approach with excellent service and relationship-building skills. Exceptional organisational skills, attention to detail, and ability to manage multiple priorities.
Oct 07, 2025
Full time
Location: Bishop's Stratford Hourly Rate: £13.50 Contracted Hours: 38h How you'll support our purpose: As a Branch (Bureau) Manager, you'll be the heartbeat of our retail FX business, leading your branch to success through outstanding leadership, customer focus, and financial acumen. You will be responsible for driving sales, ensuring compliance with financial regulations, and delivering an exceptional customer experience while managing day-to-day operations. You will lead from the front, inspiring your team to meet and exceed performance targets. By leveraging data-driven insights, optimising processes, and implementing best-in-class customer experience, you will contribute to the overall success and growth of the business, whilst empowering your team to exceed expectations and adapt to the evolving financial landscape, leading the way as the 'foreign exchange expert'. What you'll be doing on a day-to-day basis Sales & Business Growth: Own the performance of your branch, driving revenue and profitability by maximising sales. dentify opportunities to increase sales through promotions, product knowledge, and exceptional customer service. Work with your Area Manager to deliver specific plans & objectives which are aligned with the Regional Retail plan and business goals. Review performance and KPI data to make informed decisions, understand the root of the issues and create timely actions for your bureau to improve and branch performance. Coach colleagues to identify opportunities for upselling and cross-selling our products to drive additional sales opportunities. Coach team members on the sales conversation to meet & exceed individual and branch KPIs. Customer Experience & Brand Representation: To provide high levels of customer service, acting as the first point of contact for all customers, and dealing with complaints quickly and effectively. Train and develop your team to deliver a seamless and engaging customer experience in your branch, advocating for customer-first thinking and ensuring a personalised experience. Proactively gain customer feedback to understand how we can improve our daily offer and build their feedback into weekly calls and interactions to improve performance. Uphold our eurochange brand standards, ensuring that the bureau reflects our purpose and values. Team Leadership & Development: Lead, coach, and mentor your team to achieve high performance, engagement, and career growth. Coach and develop your team on best practices, branch standards, overs & shorts, stock management, sales techniques, and compliance with Anti-Money Laundering (AML) regulations and adherence to all company procedures. Coach your team to deliver the eurochange sales framework, completing observations and spot checks to ensure this lives and breathes across the bureau. Ensure full compliance for your team with our learning and development requirements. Operational Excellence & Compliance: Oversee daily bureau operations, ensuring efficiency and adherence to best practices. Maintain full compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Conduct audits, cash handling checks, and risk assessments to mitigate potential issues. Ensure all transactions are completed accurately, securely, and in line with regulatory requirements. Coach colleagues to improve audit scores and develop action plans based on audit results. Provide technical expertise on the POS 'Xtris' system and related processes, ensuring colleagues are trained, well-informed and capable. Audit & Compliance Perform scheduled and ad hoc audits on your bureau Maintain up-to-date, detailed records for all reviews and outcomes Ensure alignment with internal procedures and regulatory standards Financial & Risk Management Take full accountability for financial performance, cost control, and cash flow Conduct regular cash reconciliations, managing discrepancies and minimising loss. Implement eurochange's AFC (Anti Financial Crime) & fraud prevention measures and enforce our security protocols Stakeholder & Relationship Management: Build strong relationships with internal teams, including Area Managers and head office departments such as Branch Support, Customer Support and Currency Team. Keep listening and learning, being the voice of the colleagues at the forefront to influence business decisions. Key Experience & Skills Experience in retail, banking, or foreign exchange, with a track record of sales success. Ideally experience leading a team. Strong leadership skills with the ability to inspire and develop a high-performing team. Good Financial acumen, with experience managing budgets, cash handling, and risk controls. A good understanding of AML, KYC, and financial compliance regulations. A customer-first approach with excellent service and relationship-building skills. Exceptional organisational skills, attention to detail, and ability to manage multiple priorities.
Business Unit: Risk Salary range: £58,400 - £73,000 Location: Hybrid - with occasional travel to a key hub Contract type : Permanent (full time) Our Team Join our dynamic Credit Risk Strategy team, where innovation meets excellence! We are dedicated to designing and delivering cutting-edge credit card credit strategies and policies that drive growth while ensuring safe and responsible lending. Our team thrives on collaboration, creativity, and a relentless pursuit of excellence, making us a key player in the financial industry. What you'll be doing Develop and implement innovative credit strategies and policies for unsecured cards lending products across Virgin Money's key products and channels . Optimise credit decisioning tools, scorecards, and models to enhance lending strategies balancing the need for simplification with strategies suitable for key products and channels . Working closely with internal stakeholders such as Credit Modelling, Commercial, and Technology to ensure ideas and solutions are driven to tangible outcomes. Engage with credit bureau and third-party experts to stay competitive. Represent the Bank in key industry forums and regulatory engagements. Manage and support transformational credit decision initiatives. Lead a small expert team to deliver best-in-market credit solutions. Drive growth in lending within risk appetite and regulatory guidelines. We need you to have Strong experience in credit risk strategy management. Demonstrable strong analytical experience, including leading and mentoring a team to use SAS and SQL. Expertise in unsecured lending credit risk, particularly credit cards, including policy and strategy. Excellent communication skills with the ability to influence senior stakeholders. Previous experience supporting multiple projects end to end in a fast-changing environment and the ability to prioritise effectively whilst managing various leadership expectation. Creative thinking and intellectual curiosity to drive innovative solutions. Strong interpersonal skills to build relationships across the Bank. It's a bonus if you have but not essential Experience managing credit card customer acquisition strategies. Demonstrated experience of innovation and disruptive change. Strong knowledge of UK Credit Card Market, Product features and distribution channels. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Oct 06, 2025
Full time
Business Unit: Risk Salary range: £58,400 - £73,000 Location: Hybrid - with occasional travel to a key hub Contract type : Permanent (full time) Our Team Join our dynamic Credit Risk Strategy team, where innovation meets excellence! We are dedicated to designing and delivering cutting-edge credit card credit strategies and policies that drive growth while ensuring safe and responsible lending. Our team thrives on collaboration, creativity, and a relentless pursuit of excellence, making us a key player in the financial industry. What you'll be doing Develop and implement innovative credit strategies and policies for unsecured cards lending products across Virgin Money's key products and channels . Optimise credit decisioning tools, scorecards, and models to enhance lending strategies balancing the need for simplification with strategies suitable for key products and channels . Working closely with internal stakeholders such as Credit Modelling, Commercial, and Technology to ensure ideas and solutions are driven to tangible outcomes. Engage with credit bureau and third-party experts to stay competitive. Represent the Bank in key industry forums and regulatory engagements. Manage and support transformational credit decision initiatives. Lead a small expert team to deliver best-in-market credit solutions. Drive growth in lending within risk appetite and regulatory guidelines. We need you to have Strong experience in credit risk strategy management. Demonstrable strong analytical experience, including leading and mentoring a team to use SAS and SQL. Expertise in unsecured lending credit risk, particularly credit cards, including policy and strategy. Excellent communication skills with the ability to influence senior stakeholders. Previous experience supporting multiple projects end to end in a fast-changing environment and the ability to prioritise effectively whilst managing various leadership expectation. Creative thinking and intellectual curiosity to drive innovative solutions. Strong interpersonal skills to build relationships across the Bank. It's a bonus if you have but not essential Experience managing credit card customer acquisition strategies. Demonstrated experience of innovation and disruptive change. Strong knowledge of UK Credit Card Market, Product features and distribution channels. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
In this Sales Consultant role, you will be required to advise customers and sell a wide range of professional learning products to new and existing customers in various industries. You will have a strong desire to reactively and pro-actively contact and work with customers to identify their needs and to sell current MOL products. This may require tailoring or bespoke design of programme solutions so you can achieve your sales target with accounts across MOL and group full range of products and programme areas. You will also gather intelligence on customer needs to share with the business and senior managers to continually improve the product offering. You will need to be driven, organised and dedicated to managing a busy and demanding workload. You will have a genuine passion for the world of education, putting the client and the learner experience at the heart of everything you do. You will need to represent the MOL brand through excellent product knowledge and skilful questioning to match the right product to meet customer and MOL needs. This is primarily a Business to Consumer (B2C) role with some focus on Business to Business (B2B) relationships. This is a permanent, full-time position (37 hours per week), primarily based at our Openshaw Campus (M11 2WH). While some flexibility is available, regular 2 days in the office is an important aspect of the role, making it particularly convenient for candidates living within easy reach of the Openshaw area. As a Sales Consultant Sales Consultant working for MOL we can guarantee variety, support and a great company to work for! Although you will be working remotely you will be part of a supportive and experienced team, so help is always on hand. Our teams get together both virtually and in one of our many centres on a regular basis. The key responsibilities of this role are as follows: Values - exemplify and consistently demonstrate the behaviours and values of MOL. Customer service - build exceptional relationships with our internal and external customers, delivering a best-in-class service that meets our customers' needs. Sales - Convert inbound enquiries from numerous sources and media and pursue outbound leads to convert into enrolments onto MOL courses and recognise and maximise opportunities to increase sales. Commercial Business Development - Identify potential leads and pass them to the Business Development Managers to be followed up. Performance - drive personal performance to achieve personal and organisational goals. Process - process transactions accurately and in a timely and efficient manner, resolving any exceptions promptly and keeping the stakeholders informed. Administration - undertake a range of administrative tasks with a high degree of personal responsibility and judgement working to a standard of accuracy as defined by the team manager. Continuous improvement - contribute positively to the team to achieve business objectives and improve efficiency of processes and systems. Flexibility - work flexibly within the team and across the division according to business needs. To ensure that the business is operated to the highest standards and with a professional ethos in line with the Mission, Vision and Values of MOL and the group. Effective team-working: to work in a way that contributes to, and promotes, a collaborative and supportive culture within own team and across all of Total People; to build and sustain positive working relations with colleagues and other stakeholders; to pass on new information to relevant stakeholders and Total People colleagues promoting a sharing team-working environment. To work flexibly as and when required including, where necessary, any MOL or group site, or on external premises. Please visit our website for an overview of general Role Responsibilities, Skills, Qualifications and Experience. Benefits: 34 days annual leave inclusive of bank holidays, plus birthday day off. significant pension contribution. Retail Discounts. Employee Assistance Program. MOL is an equal opportunities employer. We ask all applicants to demonstrate in their application their ability to meet the key responsibilities of the role with experience and/or qualifications detailed within the role profile. Across the LTE Group we work to support our veterans into employment and are also proud holders of Disability Confident employer award. If you require reasonable adjustments, please let us know. The LTE group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau. Due to the educational aspect of our group some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check and may be subject to additional online checks as part of our pre-screening process. The closing date for this job advert is 20/10/2025. However, sometimes the job advert may close early if we receive a good response, so we recommend you apply at your earliest opportunity.
Sep 22, 2025
Full time
In this Sales Consultant role, you will be required to advise customers and sell a wide range of professional learning products to new and existing customers in various industries. You will have a strong desire to reactively and pro-actively contact and work with customers to identify their needs and to sell current MOL products. This may require tailoring or bespoke design of programme solutions so you can achieve your sales target with accounts across MOL and group full range of products and programme areas. You will also gather intelligence on customer needs to share with the business and senior managers to continually improve the product offering. You will need to be driven, organised and dedicated to managing a busy and demanding workload. You will have a genuine passion for the world of education, putting the client and the learner experience at the heart of everything you do. You will need to represent the MOL brand through excellent product knowledge and skilful questioning to match the right product to meet customer and MOL needs. This is primarily a Business to Consumer (B2C) role with some focus on Business to Business (B2B) relationships. This is a permanent, full-time position (37 hours per week), primarily based at our Openshaw Campus (M11 2WH). While some flexibility is available, regular 2 days in the office is an important aspect of the role, making it particularly convenient for candidates living within easy reach of the Openshaw area. As a Sales Consultant Sales Consultant working for MOL we can guarantee variety, support and a great company to work for! Although you will be working remotely you will be part of a supportive and experienced team, so help is always on hand. Our teams get together both virtually and in one of our many centres on a regular basis. The key responsibilities of this role are as follows: Values - exemplify and consistently demonstrate the behaviours and values of MOL. Customer service - build exceptional relationships with our internal and external customers, delivering a best-in-class service that meets our customers' needs. Sales - Convert inbound enquiries from numerous sources and media and pursue outbound leads to convert into enrolments onto MOL courses and recognise and maximise opportunities to increase sales. Commercial Business Development - Identify potential leads and pass them to the Business Development Managers to be followed up. Performance - drive personal performance to achieve personal and organisational goals. Process - process transactions accurately and in a timely and efficient manner, resolving any exceptions promptly and keeping the stakeholders informed. Administration - undertake a range of administrative tasks with a high degree of personal responsibility and judgement working to a standard of accuracy as defined by the team manager. Continuous improvement - contribute positively to the team to achieve business objectives and improve efficiency of processes and systems. Flexibility - work flexibly within the team and across the division according to business needs. To ensure that the business is operated to the highest standards and with a professional ethos in line with the Mission, Vision and Values of MOL and the group. Effective team-working: to work in a way that contributes to, and promotes, a collaborative and supportive culture within own team and across all of Total People; to build and sustain positive working relations with colleagues and other stakeholders; to pass on new information to relevant stakeholders and Total People colleagues promoting a sharing team-working environment. To work flexibly as and when required including, where necessary, any MOL or group site, or on external premises. Please visit our website for an overview of general Role Responsibilities, Skills, Qualifications and Experience. Benefits: 34 days annual leave inclusive of bank holidays, plus birthday day off. significant pension contribution. Retail Discounts. Employee Assistance Program. MOL is an equal opportunities employer. We ask all applicants to demonstrate in their application their ability to meet the key responsibilities of the role with experience and/or qualifications detailed within the role profile. Across the LTE Group we work to support our veterans into employment and are also proud holders of Disability Confident employer award. If you require reasonable adjustments, please let us know. The LTE group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau. Due to the educational aspect of our group some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check and may be subject to additional online checks as part of our pre-screening process. The closing date for this job advert is 20/10/2025. However, sometimes the job advert may close early if we receive a good response, so we recommend you apply at your earliest opportunity.
