Accounts Assistant Ferndown (Dorset) Full Time Monday to Friday 28,000 to 29,000 p/annum subject to experience. We are looking to recruit a Accounts Assistant for a Family owned and run company based in the Ferndown (Dorset) area. The role This is an exciting opportunity for an experienced candidate looking for the next step in their accountancy career. You will join a small, supportive finance team based at our head office in Ferndown completing a range of accounting and finance tasks. There are also opportunities to visit and work at our sites in Andover, Shaftesbury and The New Forest as part of the role. What will the role involve? Bank, cashbook and daybook reconciliations Preparing supplier payment runs Processing company credit card transactions and reconciliations Processing sales and purchase invoices Reconciling customer and supplier accounts Vehicle tax administration and document management Assisting with credit control and debt collection Supporting the preparation of management accounts and month-end process Assisting with year-end audit preparation and queries Providing general administrative support to the finance team, including data entry, scanning, filing, and managing incoming and outgoing correspondence. Competencies and experience required Minimum 2 years' experience in a similar finance or accounts role Ideally at least AAT Level 2 qualified or currently studying towards AAT qualification Good understanding of basic accounting principles and bookkeeping processes Motor trade / vehicle industry experience preferred but not essential Proficient Microsoft Excel user Previous experience using Sage 50 Accounts preferred Strong attention to detail with a high level of accuracy Strong organisational skills with the ability to prioritise workload and meet deadlines Good communication skills when dealing with colleagues, customers and suppliers Onsite working Full Clean UK Drivers Licence Candidates must be eligible to work in the UK without restriction. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Jun 13, 2026
Full time
Accounts Assistant Ferndown (Dorset) Full Time Monday to Friday 28,000 to 29,000 p/annum subject to experience. We are looking to recruit a Accounts Assistant for a Family owned and run company based in the Ferndown (Dorset) area. The role This is an exciting opportunity for an experienced candidate looking for the next step in their accountancy career. You will join a small, supportive finance team based at our head office in Ferndown completing a range of accounting and finance tasks. There are also opportunities to visit and work at our sites in Andover, Shaftesbury and The New Forest as part of the role. What will the role involve? Bank, cashbook and daybook reconciliations Preparing supplier payment runs Processing company credit card transactions and reconciliations Processing sales and purchase invoices Reconciling customer and supplier accounts Vehicle tax administration and document management Assisting with credit control and debt collection Supporting the preparation of management accounts and month-end process Assisting with year-end audit preparation and queries Providing general administrative support to the finance team, including data entry, scanning, filing, and managing incoming and outgoing correspondence. Competencies and experience required Minimum 2 years' experience in a similar finance or accounts role Ideally at least AAT Level 2 qualified or currently studying towards AAT qualification Good understanding of basic accounting principles and bookkeeping processes Motor trade / vehicle industry experience preferred but not essential Proficient Microsoft Excel user Previous experience using Sage 50 Accounts preferred Strong attention to detail with a high level of accuracy Strong organisational skills with the ability to prioritise workload and meet deadlines Good communication skills when dealing with colleagues, customers and suppliers Onsite working Full Clean UK Drivers Licence Candidates must be eligible to work in the UK without restriction. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Customer Services Office Administrator Reporting To The Customer Services Office Administrator will report directly to the Customer Service Manager and will work closely with all departments across the business to support the successful delivery of customer orders and outstanding customer service. Role Overview The Customer Services Office Administrator is responsible for coordinating customer orders from receipt through to delivery, ensuring all customer requirements are met accurately, efficiently, and within agreed timescales. The role involves supporting sales order processing, customer communication, delivery coordination, and administrative activities to help drive operational efficiency and customer satisfaction. The successful candidate will play a key role in supporting the continued success of the business while promoting the Employee Ownership culture and Core Values. As part of PB the Employee Ownership model, all employees are encouraged to take ownership of their work, contribute positively to the team, and support continuous improvement across the business. Employee Ownership Expectations As a partner, you will share in both the responsibilities and rewards of ownership. Employees are expected to: Take responsibility for delivering an excellent customer experience and contributing to business success Work collaboratively as part of a team, embracing the Core Values Support continuous improvement and personal development opportunities Help create a positive and supportive working environment Promote and actively support Employee Ownership across the business Key ResponsibilitiesSales Administration Create and process Sales Orders accurately in line with customer purchase order requirements Ensure customer details and order information are correctly entered into company systems Complete satisfactory credit checks where required Create part records for new products, including associated Bills of Materials (BOMs) Generate Works Orders for manufactured components and products Acknowledge customer orders promptly and professionally Respond to customer enquiries and requests in a timely manner Maintain accurate sales and customer records Delivery Coordination Liaise with internal departments and customers to coordinate the delivery of customer orders Arrange transportation and logistics in line with customer requirements Identify and manage any special delivery or shipping requirements Generate dispatch notes and associated shipping documentation Ensure consignments comply with Health & Safety, environmental, and legal requirements, including ADR, Dangerous Goods Notes (DGN), export documentation, and related compliance procedures Provide customers with manuals, drawings, test certificates, and other relevant documentation following dispatch Keep customers informed of delivery schedules, delays, and updates Respond promptly to customer delivery queries Purchasing & Office Support Provide basic purchasing and administrative support during periods of absence or increased workload, including: Raising purchase orders Supporting day-to-day purchasing activities Carrying out general office administration duties Assisting with filing, record keeping, and document control General Responsibilities Maintain records of customer requirement changes and updates Adhere to company quality procedures and standards at all times Comply with all Health & Safety, environmental, and legal requirements Maintain a safe, clean, and organised working environment Undertake additional reasonable duties as requested by management Key Performance Indicators (KPIs) Percentage of customer orders dispatched on time Accuracy of order processing and documentation Customer response and resolution times Customer satisfaction and service levels Relevant Quality Standards QAP2.1 QAP2.2 QAP2.8 QAP4.1 Qualifications & Knowledge GCSEs (or equivalent) in English and Maths Previous experience within a customer service, sales administration, or office administration role Good geographical knowledge and understanding of delivery logistics Understanding of sales order processing and customer service principles Knowledge of export, shipping, or compliance documentation would be advantageous Skills & Experience Strong administrative and organisational skills Excellent verbal and written communication skills High level of attention to detail and accuracy Ability to prioritise workload and manage multiple tasks effectively Good IT skills, including Microsoft Office packages Ability to work collaboratively across departments Proactive and customer-focused approach Personal Attributes & Behaviours Professional and customer-focused attitude Excellent communicator with strong interpersonal skills Highly organised with strong attention to detail Flexible, reliable, and adaptable Positive team player with a collaborative approach Ability to use initiative and solve problems effectively Committed to continuous improvement and personal development
Jun 13, 2026
Full time
Customer Services Office Administrator Reporting To The Customer Services Office Administrator will report directly to the Customer Service Manager and will work closely with all departments across the business to support the successful delivery of customer orders and outstanding customer service. Role Overview The Customer Services Office Administrator is responsible for coordinating customer orders from receipt through to delivery, ensuring all customer requirements are met accurately, efficiently, and within agreed timescales. The role involves supporting sales order processing, customer communication, delivery coordination, and administrative activities to help drive operational efficiency and customer satisfaction. The successful candidate will play a key role in supporting the continued success of the business while promoting the Employee Ownership culture and Core Values. As part of PB the Employee Ownership model, all employees are encouraged to take ownership of their work, contribute positively to the team, and support continuous improvement across the business. Employee Ownership Expectations As a partner, you will share in both the responsibilities and rewards of ownership. Employees are expected to: Take responsibility for delivering an excellent customer experience and contributing to business success Work collaboratively as part of a team, embracing the Core Values Support continuous improvement and personal development opportunities Help create a positive and supportive working environment Promote and actively support Employee Ownership across the business Key ResponsibilitiesSales Administration Create and process Sales Orders accurately in line with customer purchase order requirements Ensure customer details and order information are correctly entered into company systems Complete satisfactory credit checks where required Create part records for new products, including associated Bills of Materials (BOMs) Generate Works Orders for manufactured components and products Acknowledge customer orders promptly and professionally Respond to customer enquiries and requests in a timely manner Maintain accurate sales and customer records Delivery Coordination Liaise with internal departments and customers to coordinate the delivery of customer orders Arrange transportation and logistics in line with customer requirements Identify and manage any special delivery or shipping requirements Generate dispatch notes and associated shipping documentation Ensure consignments comply with Health & Safety, environmental, and legal requirements, including ADR, Dangerous Goods Notes (DGN), export documentation, and related compliance procedures Provide customers with manuals, drawings, test certificates, and other relevant documentation following dispatch Keep customers informed of delivery schedules, delays, and updates Respond promptly to customer delivery queries Purchasing & Office Support Provide basic purchasing and administrative support during periods of absence or increased workload, including: Raising purchase orders Supporting day-to-day purchasing activities Carrying out general office administration duties Assisting with filing, record keeping, and document control General Responsibilities Maintain records of customer requirement changes and updates Adhere to company quality procedures and standards at all times Comply with all Health & Safety, environmental, and legal requirements Maintain a safe, clean, and organised working environment Undertake additional reasonable duties as requested by management Key Performance Indicators (KPIs) Percentage of customer orders dispatched on time Accuracy of order processing and documentation Customer response and resolution times Customer satisfaction and service levels Relevant Quality Standards QAP2.1 QAP2.2 QAP2.8 QAP4.1 Qualifications & Knowledge GCSEs (or equivalent) in English and Maths Previous experience within a customer service, sales administration, or office administration role Good geographical knowledge and understanding of delivery logistics Understanding of sales order processing and customer service principles Knowledge of export, shipping, or compliance documentation would be advantageous Skills & Experience Strong administrative and organisational skills Excellent verbal and written communication skills High level of attention to detail and accuracy Ability to prioritise workload and manage multiple tasks effectively Good IT skills, including Microsoft Office packages Ability to work collaboratively across departments Proactive and customer-focused approach Personal Attributes & Behaviours Professional and customer-focused attitude Excellent communicator with strong interpersonal skills Highly organised with strong attention to detail Flexible, reliable, and adaptable Positive team player with a collaborative approach Ability to use initiative and solve problems effectively Committed to continuous improvement and personal development
Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 13, 2026
Full time
Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Account Advisor - Retentions Wrexham + Monday-Friday + Office-based - 8:30am - 5pm - 37.5 Hours p/w Salary: £26,000 Full-time + No weekend work + Free on-site parking + Company pension + 20 Days Holiday + Bank Holidays (1 Additional day per full year of service) An established, family-run organisation are looking to add a Customer Account Advisor to their busy Retentions team, based at the headquarters in Wrexham. This role is ideal for someone who enjoys problem-solving, negotiating, and maintaining strong customer relationships in a fast-paced environment. More About The Role As a Customer Account Advisor in Retentions, you'll be the point of contact for customers who may be considering leaving - managing queries, complaints, and disputes while working towards positive, commercially sound outcomes that are aimed at retaining clients. Your focus will be on ensuring issues are handled professionally, efficiently, and with a clear solutions-driven approach. Core Responsibilities Managing customer enquiries, complaints, and disputes Remaining customer-focused while working towards the most appropriate resolution for the business & the client Demonstrating a calm, level-headed approach to problem solving and decision-making Confidently owning decisions and delivering clear outcomes to customers Managing a busy workload through an internal CRM system Engaging in contractual discussions and negotiations to retain valued customers Working independently while also collaborating with internal teams to ensure seamless service delivery What I'm Looking For Recent experience in a similar customer service, account management, or retention-focused role (Helpful, but not Essential) Proven ability to find solutions in a fast-paced, high-volume environment Strong negotiation, problem-solving, and diplomacy skills - (Important for Long-Term Success in the role) Excellent communication and interpersonal skills Confident IT user with the ability to organise and prioritise workloads to meet deadlines Why You'll Love It The role has come about as a result of someone moving to another team within the business - Their staff retention is high so hiring is rare for this team! £26,000 salary Monday to Friday working hours (no weekend work!) Office-based role with free on-site parking with a desirable business Company pension + Holiday package Supportive team environment within a stable, family-owned business Interested? My client is looking to see people as soon as possible, so apply now & I will call you for a screening interview ahead of booking in an interview with the client (if you meet the criteria!) Please ensure you meet the criteria for the role & have answered the screening questions - If you feel you're a very strong candidate for the role call me directly at between 9am & 4pm Monday - Friday
Jun 13, 2026
Full time
Customer Account Advisor - Retentions Wrexham + Monday-Friday + Office-based - 8:30am - 5pm - 37.5 Hours p/w Salary: £26,000 Full-time + No weekend work + Free on-site parking + Company pension + 20 Days Holiday + Bank Holidays (1 Additional day per full year of service) An established, family-run organisation are looking to add a Customer Account Advisor to their busy Retentions team, based at the headquarters in Wrexham. This role is ideal for someone who enjoys problem-solving, negotiating, and maintaining strong customer relationships in a fast-paced environment. More About The Role As a Customer Account Advisor in Retentions, you'll be the point of contact for customers who may be considering leaving - managing queries, complaints, and disputes while working towards positive, commercially sound outcomes that are aimed at retaining clients. Your focus will be on ensuring issues are handled professionally, efficiently, and with a clear solutions-driven approach. Core Responsibilities Managing customer enquiries, complaints, and disputes Remaining customer-focused while working towards the most appropriate resolution for the business & the client Demonstrating a calm, level-headed approach to problem solving and decision-making Confidently owning decisions and delivering clear outcomes to customers Managing a busy workload through an internal CRM system Engaging in contractual discussions and negotiations to retain valued customers Working independently while also collaborating with internal teams to ensure seamless service delivery What I'm Looking For Recent experience in a similar customer service, account management, or retention-focused role (Helpful, but not Essential) Proven ability to find solutions in a fast-paced, high-volume environment Strong negotiation, problem-solving, and diplomacy skills - (Important for Long-Term Success in the role) Excellent communication and interpersonal skills Confident IT user with the ability to organise and prioritise workloads to meet deadlines Why You'll Love It The role has come about as a result of someone moving to another team within the business - Their staff retention is high so hiring is rare for this team! £26,000 salary Monday to Friday working hours (no weekend work!) Office-based role with free on-site parking with a desirable business Company pension + Holiday package Supportive team environment within a stable, family-owned business Interested? My client is looking to see people as soon as possible, so apply now & I will call you for a screening interview ahead of booking in an interview with the client (if you meet the criteria!) Please ensure you meet the criteria for the role & have answered the screening questions - If you feel you're a very strong candidate for the role call me directly at between 9am & 4pm Monday - Friday
£26,256 Gloucester Full-Time Permanent Multiple positions available! Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with no necessary experience apart from strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently. Key Responsibilities Provide first-line support via telephone and ticketing systems Log, prioritise, and manage customer incidents and service requests Diagnose and resolve issues wherever possible at first point of contact Escalate more complex issues to specialist teams when required Keep customers informed throughout the lifecycle of their ticket Maintain accurate records and documentation Liaise with third-party suppliers to ensure timely resolution of issues Support continuous improvement initiatives and contribute to team success Follow security and compliance procedures at all times Assist with project work as required What We're Looking For Excellent communication skills, both written and verbal Outstanding customer service skills A good understanding of IT terminology and technology concepts Ability to explain technical information in a clear and user-friendly way Strong problem-solving and decision-making skills Positive, proactive, and team-focused attitude Ability to work effectively in a fast-paced environment Strong organisational skills and attention to detail Working Hours This role operates on a shift rota between: 8:00am - 4:30pm 9:30am - 6:00pm 11:30am - 8:00pm You will also be required to work approximately 1 in every 6 weekends, with a day off each side of the weekend. Benefits 25 days annual leave plus bank holidays Birthday day off Enhanced pension scheme Private healthcare Discounted gym memberships Wellbeing support programmes Ongoing training and career development opportunities Supportive and collaborative working environment Interested? Send your CV to Liv at i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful
Jun 13, 2026
Full time
£26,256 Gloucester Full-Time Permanent Multiple positions available! Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with no necessary experience apart from strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently. Key Responsibilities Provide first-line support via telephone and ticketing systems Log, prioritise, and manage customer incidents and service requests Diagnose and resolve issues wherever possible at first point of contact Escalate more complex issues to specialist teams when required Keep customers informed throughout the lifecycle of their ticket Maintain accurate records and documentation Liaise with third-party suppliers to ensure timely resolution of issues Support continuous improvement initiatives and contribute to team success Follow security and compliance procedures at all times Assist with project work as required What We're Looking For Excellent communication skills, both written and verbal Outstanding customer service skills A good understanding of IT terminology and technology concepts Ability to explain technical information in a clear and user-friendly way Strong problem-solving and decision-making skills Positive, proactive, and team-focused attitude Ability to work effectively in a fast-paced environment Strong organisational skills and attention to detail Working Hours This role operates on a shift rota between: 8:00am - 4:30pm 9:30am - 6:00pm 11:30am - 8:00pm You will also be required to work approximately 1 in every 6 weekends, with a day off each side of the weekend. Benefits 25 days annual leave plus bank holidays Birthday day off Enhanced pension scheme Private healthcare Discounted gym memberships Wellbeing support programmes Ongoing training and career development opportunities Supportive and collaborative working environment Interested? Send your CV to Liv at i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our business Based in Welshpool. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary up to £25,000pa Working hours- 37.5 hours Benefits We will auto-enroll you into the pension scheme with an employer contribution when you contribute too Specsavers Perks - a portal to a world of great everyday discounts and savings WeCare - our employee support service to help you and your immediate family when you need it most Complimentary subscription to the Headspace app Eyecare and hearcare discounts for you and your family Enjoy an additional paid day off on your birthday to celebrate you! Enhanced family leave and company sick pay What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Previous experience in a fast-paced customer service environment Experience in optics business Basic knowledge/experience of optical terminology Checked all the boxes? This job will close when it's filled, so don't delay, apply today!
Jun 13, 2026
Full time
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our business Based in Welshpool. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary up to £25,000pa Working hours- 37.5 hours Benefits We will auto-enroll you into the pension scheme with an employer contribution when you contribute too Specsavers Perks - a portal to a world of great everyday discounts and savings WeCare - our employee support service to help you and your immediate family when you need it most Complimentary subscription to the Headspace app Eyecare and hearcare discounts for you and your family Enjoy an additional paid day off on your birthday to celebrate you! Enhanced family leave and company sick pay What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Previous experience in a fast-paced customer service environment Experience in optics business Basic knowledge/experience of optical terminology Checked all the boxes? This job will close when it's filled, so don't delay, apply today!
Anderson Wright Consulting Ltd
Newcastle, Staffordshire
CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients' vibrant team as a Customer Service and Sales Agent , where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue. COMPANY BACKGROUND Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers. CUSTOMER SERVICE JOB PURPOSE Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email. CUSTOMER SERVICE DUTIES Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance. Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game. Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth. Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth. CUSTOMER SERVICE REQUIREMENTS Excellent communication skills Customer focused Self-motivated Able to manage complaints professionally Keen to drive business forward Ideally experienced dealing with customers on the telephone Passionate about helping people Team player Able to work in a fast-paced environment Excellent PC skills Problem solver Patient Able to work under pressure Due to location, it is preferred you have you own transport PACKAGE AND BENEFITS Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm Working 1 Saturday per month 9am-3pm 20 days holiday plus Bank Holidays Onsite Parking £26,436 plus commission Fantastic opportunity to build a career Excellent ongoing training and support Fun days and events Feel valued everyday Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION
Jun 13, 2026
Full time
CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients' vibrant team as a Customer Service and Sales Agent , where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue. COMPANY BACKGROUND Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers. CUSTOMER SERVICE JOB PURPOSE Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email. CUSTOMER SERVICE DUTIES Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance. Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game. Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth. Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth. CUSTOMER SERVICE REQUIREMENTS Excellent communication skills Customer focused Self-motivated Able to manage complaints professionally Keen to drive business forward Ideally experienced dealing with customers on the telephone Passionate about helping people Team player Able to work in a fast-paced environment Excellent PC skills Problem solver Patient Able to work under pressure Due to location, it is preferred you have you own transport PACKAGE AND BENEFITS Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm Working 1 Saturday per month 9am-3pm 20 days holiday plus Bank Holidays Onsite Parking £26,436 plus commission Fantastic opportunity to build a career Excellent ongoing training and support Fun days and events Feel valued everyday Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION
About the role We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between click apply for full job details
Jun 13, 2026
Full time
About the role We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between click apply for full job details
Optical Assistant - Brentford So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our team We have a wonderful team of dedicated people in our store ready and waiting for you to meet. Salary - Starting at £27k (Depending on Experience) Full Time - 40 hours per week including weekends Opportunities for further progression and training Good transport links Small Friendly & Supportive Team Experience level: Previous Optical experience required What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Previous optical experience as an Optical Advisor or Dispensing Assistant Passion for providing excellent customer service and making customers' lives easier Great teamwork A good initiative Confidence in using IT systems Excellent communication and listening skills Prepared to step out of your comfort zone and try something new Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless). Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics or Audiology business Basic knowledge/experience of optical and/or Audiology terminology. Checked all the boxes? Now's the perfect time to apply!
Jun 13, 2026
Full time
Optical Assistant - Brentford So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our team We have a wonderful team of dedicated people in our store ready and waiting for you to meet. Salary - Starting at £27k (Depending on Experience) Full Time - 40 hours per week including weekends Opportunities for further progression and training Good transport links Small Friendly & Supportive Team Experience level: Previous Optical experience required What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Previous optical experience as an Optical Advisor or Dispensing Assistant Passion for providing excellent customer service and making customers' lives easier Great teamwork A good initiative Confidence in using IT systems Excellent communication and listening skills Prepared to step out of your comfort zone and try something new Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless). Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics or Audiology business Basic knowledge/experience of optical and/or Audiology terminology. Checked all the boxes? Now's the perfect time to apply!
About the role We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full click apply for full job details
Jun 13, 2026
Full time
About the role We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full click apply for full job details
Client Manager Location: Chester (hybrid working available) Job Type: Full-time, Permanent Salary: £38,000 - £48,000 per annum (dependent on experience) The role We're working with a well-established Accountancy Practice in Chester who are looking to add an experienced Client Manager to their growing team. This is a hands-on, client-facing role where you'll take ownership of a varied portfolio, acting as the main point of contact and trusted advisor. You'll work closely with senior leadership while also supporting and developing junior team members. If you enjoy building long-term client relationships, managing deadlines, and being part of a friendly, supportive team, this could be a great next step. Key responsibilities Managing your own portfolio of clients, acting as their main day-to-day contact Reviewing and overseeing accounts, tax computations and related submissions Ensuring work is delivered accurately, on time and to a high standard Building strong relationships and identifying opportunities to add value Supporting, reviewing and mentoring junior members of the team Liaising with internal teams to ensure smooth workflow and deadlines Keeping up to date with relevant regulations and best practice What we're looking for Previous experience in a client / portfolio management role within a Practice environment Strong technical knowledge with the ability to review work confidently Excellent communication skills and a genuine client-focused approach Experience managing deadlines and multiple priorities Comfortable supporting and guiding junior team members Professionally qualified (ACA / ACCA or equivalent) or qualified by experience What's on offer Competitive salary in line with the local market Full-time, permanent position Hybrid and flexible working options 25 days holiday plus bank holidays Pension scheme Study support (where relevant) Supportive, friendly team culture Clear progression and development opportunities Why apply? You'll be joining a stable, growing firm that values its people, encourages development and promotes a healthy work-life balance. The role offers autonomy, variety and the chance to really build relationships with clients and colleagues alike.
Jun 13, 2026
Full time
Client Manager Location: Chester (hybrid working available) Job Type: Full-time, Permanent Salary: £38,000 - £48,000 per annum (dependent on experience) The role We're working with a well-established Accountancy Practice in Chester who are looking to add an experienced Client Manager to their growing team. This is a hands-on, client-facing role where you'll take ownership of a varied portfolio, acting as the main point of contact and trusted advisor. You'll work closely with senior leadership while also supporting and developing junior team members. If you enjoy building long-term client relationships, managing deadlines, and being part of a friendly, supportive team, this could be a great next step. Key responsibilities Managing your own portfolio of clients, acting as their main day-to-day contact Reviewing and overseeing accounts, tax computations and related submissions Ensuring work is delivered accurately, on time and to a high standard Building strong relationships and identifying opportunities to add value Supporting, reviewing and mentoring junior members of the team Liaising with internal teams to ensure smooth workflow and deadlines Keeping up to date with relevant regulations and best practice What we're looking for Previous experience in a client / portfolio management role within a Practice environment Strong technical knowledge with the ability to review work confidently Excellent communication skills and a genuine client-focused approach Experience managing deadlines and multiple priorities Comfortable supporting and guiding junior team members Professionally qualified (ACA / ACCA or equivalent) or qualified by experience What's on offer Competitive salary in line with the local market Full-time, permanent position Hybrid and flexible working options 25 days holiday plus bank holidays Pension scheme Study support (where relevant) Supportive, friendly team culture Clear progression and development opportunities Why apply? You'll be joining a stable, growing firm that values its people, encourages development and promotes a healthy work-life balance. The role offers autonomy, variety and the chance to really build relationships with clients and colleagues alike.
Engineering Administrator (Field Service) 26,000 + 24 days holiday + Flexitime + benefits Exeter Are you an experienced service advisor or administrator looking to further your career with a well-established company supplying to clients globally? Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career? On offer is a Service & Warranty Advisor / Engineering Administrator role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances The role: To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures Support the customer base with general enquiries and process genuine warranty claims quickly through workflow Manage inbound service request bookings on CRM system General customer communications The person: Previous experience in a customer service role Excellent communication and organisation skills If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference: BBBH24642B We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 13, 2026
Full time
Engineering Administrator (Field Service) 26,000 + 24 days holiday + Flexitime + benefits Exeter Are you an experienced service advisor or administrator looking to further your career with a well-established company supplying to clients globally? Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career? On offer is a Service & Warranty Advisor / Engineering Administrator role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances The role: To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures Support the customer base with general enquiries and process genuine warranty claims quickly through workflow Manage inbound service request bookings on CRM system General customer communications The person: Previous experience in a customer service role Excellent communication and organisation skills If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference: BBBH24642B We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Bradford and Marsh Consulting
Warrington, Cheshire
Second Charge Case Manager Location: Warrington Basic salary: £30,000 OTE: £45,000 (uncapped) Hours: Full time, Monday to Friday Please read before applying: this role is only open to candidates currently working in second charge / secured loans . We are not able to consider applicants from first charge mortgage, bridging or other lending backgrounds for this position. If your current role is not second charge, please do not apply. The opportunity We are working with an established secured loan and second charge specialist in Warrington who are growing their case management team. They work a wide panel of UK secured lenders and have a strong reputation for service, and they are looking for an experienced second charge case manager who wants to own their cases properly. This is a role for someone who already lives and breathes second charge. You will sit alongside the advisors, taking each case from agreement in principle through to completion, packaging it to the right lender and keeping it moving so nothing stalls and nothing slips. The OTE is uncapped and tied to your completions, so the more cases you convert and complete, the more you earn. What you will be doing Managing a pipeline of second charge and secured loan cases end to end, from sale and DIP through to offer and completion Packaging cases to the right lender on the panel, presenting them cleanly against criteria the first time Keeping customers updated throughout, setting clear expectations on timescales and chasing outstanding items proactively Reviewing supporting documentation, including payslips, bank statements, proof of ID and residency, existing mortgage statements, credit reports and affordability evidence Ordering and reviewing valuations (AVM, drive by and full) and resolving anything that comes back Liaising with lenders, underwriters, valuers and solicitors to keep every case moving and clear sticking points quickly Working cases to completion within agreed SLAs and protecting the customer experience the whole way through Keeping accurate, up to date records on the case management system Working within FCA and CONC requirements, treating customers fairly, and handling vulnerable customers appropriately What we are looking for Currently working in a second charge or secured loan case management, processing or support role (this is essential, not a nice to have) A strong understanding of the second charge process and what a clean, well packaged case looks like Working knowledge of secured lender criteria, affordability and the basics of underwriting Excellent communication skills and the confidence to keep customers and lenders moving Highly organised, able to run a busy and varied pipeline without dropping cases A proactive mindset, someone who picks up the phone and gets the answer rather than waiting on email CeMAP, or working towards it, is desirable but not essential What is on offer £30,000 basic with a genuine, uncapped route to £45,000 OTE A commission structure tied to your own completions, with real headroom A growing, well regarded business where there is room to progress Standard company benefits and a supportive, experienced team around you
Jun 13, 2026
Full time
Second Charge Case Manager Location: Warrington Basic salary: £30,000 OTE: £45,000 (uncapped) Hours: Full time, Monday to Friday Please read before applying: this role is only open to candidates currently working in second charge / secured loans . We are not able to consider applicants from first charge mortgage, bridging or other lending backgrounds for this position. If your current role is not second charge, please do not apply. The opportunity We are working with an established secured loan and second charge specialist in Warrington who are growing their case management team. They work a wide panel of UK secured lenders and have a strong reputation for service, and they are looking for an experienced second charge case manager who wants to own their cases properly. This is a role for someone who already lives and breathes second charge. You will sit alongside the advisors, taking each case from agreement in principle through to completion, packaging it to the right lender and keeping it moving so nothing stalls and nothing slips. The OTE is uncapped and tied to your completions, so the more cases you convert and complete, the more you earn. What you will be doing Managing a pipeline of second charge and secured loan cases end to end, from sale and DIP through to offer and completion Packaging cases to the right lender on the panel, presenting them cleanly against criteria the first time Keeping customers updated throughout, setting clear expectations on timescales and chasing outstanding items proactively Reviewing supporting documentation, including payslips, bank statements, proof of ID and residency, existing mortgage statements, credit reports and affordability evidence Ordering and reviewing valuations (AVM, drive by and full) and resolving anything that comes back Liaising with lenders, underwriters, valuers and solicitors to keep every case moving and clear sticking points quickly Working cases to completion within agreed SLAs and protecting the customer experience the whole way through Keeping accurate, up to date records on the case management system Working within FCA and CONC requirements, treating customers fairly, and handling vulnerable customers appropriately What we are looking for Currently working in a second charge or secured loan case management, processing or support role (this is essential, not a nice to have) A strong understanding of the second charge process and what a clean, well packaged case looks like Working knowledge of secured lender criteria, affordability and the basics of underwriting Excellent communication skills and the confidence to keep customers and lenders moving Highly organised, able to run a busy and varied pipeline without dropping cases A proactive mindset, someone who picks up the phone and gets the answer rather than waiting on email CeMAP, or working towards it, is desirable but not essential What is on offer £30,000 basic with a genuine, uncapped route to £45,000 OTE A commission structure tied to your own completions, with real headroom A growing, well regarded business where there is room to progress Standard company benefits and a supportive, experienced team around you
We are currently seeking an enthusiastic person to join us as a Parts Advisor within our Kennett branch. You will be accountable for providing a comprehensive parts and sundries service to retail, account and internal customers and delivery of a high standard of customer service is required. Key Accountabilities Selling parts and sundries to retail and account customers Raising and chasing parts a click apply for full job details
Jun 13, 2026
Full time
We are currently seeking an enthusiastic person to join us as a Parts Advisor within our Kennett branch. You will be accountable for providing a comprehensive parts and sundries service to retail, account and internal customers and delivery of a high standard of customer service is required. Key Accountabilities Selling parts and sundries to retail and account customers Raising and chasing parts a click apply for full job details
We are seeking a highly organised and customer-focused Aftersales Advisor to join our team. This is a varied and integral position within the business, encompassing service advising, CRM and bookings management, assisting parts and bodyshop coordination. The successful candidate will act as a central point of contact for customers, managing the full aftersales journey from initial enquiry and booking through to completion of work and follow-up. The role involves coordinating workshop schedules to maximise efficiency, maintaining accurate customer and vehicle records, supporting the sourcing and allocation of parts, and assisting with the organisation and communication of bodyshop repairs. Working closely with technicians, suppliers, and external partners, the Aftersales Advisor will ensure all work is progressed efficiently while delivering a consistently high level of customer service and communication throughout. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 13, 2026
Full time
We are seeking a highly organised and customer-focused Aftersales Advisor to join our team. This is a varied and integral position within the business, encompassing service advising, CRM and bookings management, assisting parts and bodyshop coordination. The successful candidate will act as a central point of contact for customers, managing the full aftersales journey from initial enquiry and booking through to completion of work and follow-up. The role involves coordinating workshop schedules to maximise efficiency, maintaining accurate customer and vehicle records, supporting the sourcing and allocation of parts, and assisting with the organisation and communication of bodyshop repairs. Working closely with technicians, suppliers, and external partners, the Aftersales Advisor will ensure all work is progressed efficiently while delivering a consistently high level of customer service and communication throughout. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Permanent Job - Asset surveyor.MRICS. Property services Principal Asset SurveyorLocal Authority. Strategic Property ServicesWe are seeking a highly capable Principal or Senior Asset Surveyor to play a key role in managing, optimising and developing a substantial property portfolio valued at more than £500 million.Proactive asset management is central to ensuring that the estate delivers strong commercial performance, supports organisational objectives and provides value for money. The portfolio includes a mix of commercial, retail, industrial, rural and development assets held within an established investment programme across multiple asset classes. About the RoleAs Principal/ Senior Asset Surveyor, you will manage a varied asset management caseload, taking responsibility for financial analysis, lease management, operational performance and strategic advisory work across the estate. You will lead negotiations, commission external advisors and support the development of asset management policies and practices.Your expertise will help guide decisions on investment, development, retention and disposal, contributing to long-term strategic plans and the effective management of all operational and commercial assets. Key ResponsibilitiesYou will: Develop asset management and investment strategies, identifying surplus or underperforming assets and implementing value-add or disposal initiatives.Conduct detailed financial and commercial appraisals for lettings, rent reviews, lease renewals, refurbishments and other asset-related decisions.Lead commercial negotiations with tenants, developers, partners and stakeholders.Commission and oversee the work of external property and legal advisors, ensuring timely and high-quality outcomes.Ensure all statutory, legal and compliance obligations relating to the estate are met, including securing consents and legal agreements before works commence.Provide valuation and strategic asset management advice on the retention, disposal, development or investment potential of assets.Promote best practice across asset management and contribute to the development of policies, procedures and professional standards.Uphold strong corporate governance for asset-related decisions. About YouEssential Qualifications & Experience:Degree or equivalent in Real Estate or a related discipline.Full MRICS membership.Significant post-qualification experience managing a broad range of leasehold and freehold assets. Experience in Landlord & Tenant matters, including valuation, negotiation and legal understanding.Experience advising on investment acquisitions and development appraisals.Significant experience commissioning and managing external agents and solicitors.Experience valuing a wide variety of property types.Knowledge of preparing and managing budgets or spending profiles.Good understanding of construction-related matters.Skills and Competencies:Effective workload and time management.Strong financial and resource management skills.Ability to provide high-quality customer service to internal and external stakeholders.Excellent written and verbal communication, including presenting complex information clearly.Ability to manage performance, influence others and lead by example.Strong problem-solving skills with a continuous improvement mindset.Ability to adapt to change, manage conflict and maintain professional standards.Desirable:Experience within local government or a similar public-sector organisation. What you'll get in return Competitive Salary Local Authority pension scheme Hybrid and flexible working (3 days WFH) Generous annual leave Employee benefit scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 13, 2026
Full time
Permanent Job - Asset surveyor.MRICS. Property services Principal Asset SurveyorLocal Authority. Strategic Property ServicesWe are seeking a highly capable Principal or Senior Asset Surveyor to play a key role in managing, optimising and developing a substantial property portfolio valued at more than £500 million.Proactive asset management is central to ensuring that the estate delivers strong commercial performance, supports organisational objectives and provides value for money. The portfolio includes a mix of commercial, retail, industrial, rural and development assets held within an established investment programme across multiple asset classes. About the RoleAs Principal/ Senior Asset Surveyor, you will manage a varied asset management caseload, taking responsibility for financial analysis, lease management, operational performance and strategic advisory work across the estate. You will lead negotiations, commission external advisors and support the development of asset management policies and practices.Your expertise will help guide decisions on investment, development, retention and disposal, contributing to long-term strategic plans and the effective management of all operational and commercial assets. Key ResponsibilitiesYou will: Develop asset management and investment strategies, identifying surplus or underperforming assets and implementing value-add or disposal initiatives.Conduct detailed financial and commercial appraisals for lettings, rent reviews, lease renewals, refurbishments and other asset-related decisions.Lead commercial negotiations with tenants, developers, partners and stakeholders.Commission and oversee the work of external property and legal advisors, ensuring timely and high-quality outcomes.Ensure all statutory, legal and compliance obligations relating to the estate are met, including securing consents and legal agreements before works commence.Provide valuation and strategic asset management advice on the retention, disposal, development or investment potential of assets.Promote best practice across asset management and contribute to the development of policies, procedures and professional standards.Uphold strong corporate governance for asset-related decisions. About YouEssential Qualifications & Experience:Degree or equivalent in Real Estate or a related discipline.Full MRICS membership.Significant post-qualification experience managing a broad range of leasehold and freehold assets. Experience in Landlord & Tenant matters, including valuation, negotiation and legal understanding.Experience advising on investment acquisitions and development appraisals.Significant experience commissioning and managing external agents and solicitors.Experience valuing a wide variety of property types.Knowledge of preparing and managing budgets or spending profiles.Good understanding of construction-related matters.Skills and Competencies:Effective workload and time management.Strong financial and resource management skills.Ability to provide high-quality customer service to internal and external stakeholders.Excellent written and verbal communication, including presenting complex information clearly.Ability to manage performance, influence others and lead by example.Strong problem-solving skills with a continuous improvement mindset.Ability to adapt to change, manage conflict and maintain professional standards.Desirable:Experience within local government or a similar public-sector organisation. What you'll get in return Competitive Salary Local Authority pension scheme Hybrid and flexible working (3 days WFH) Generous annual leave Employee benefit scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Patchway, Bristol 27,000 basic salary (OTE up to 34,000) Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Patchway. This is an excellent opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an outstanding customer journey. About the Role As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a seamless experience from initial enquiry through to completion, delivering clear communication and excellent service throughout. Key Responsibilities Acting as the main point of contact for customers, providing a friendly and professional service Booking in vehicles for servicing, maintenance, and repair work Liaising with the workshop team to ensure work is completed efficiently Explaining required repairs and costs in a clear, customer-friendly way Managing job cards, invoicing, and general administrative duties Keeping accurate customer and vehicle records Recommending additional services and products where appropriate Maintaining strong organisation and attention to detail at all times What We're Looking For Previous experience in a customer service or automotive role (Service Advisor experience desirable) Strong communication skills with the ability to simplify technical information Excellent organisational and multitasking abilities Confident using IT systems A proactive, customer-first attitude High attention to detail Full UK driving licence (essential) Working Hours Monday to Friday Saturdays on a rota What's in it for You? 27,000 basic salary with realistic OTE up to 34,000 22 days holiday plus bank holidays (increasing with service) Company pension scheme Employee discount schemes Wellbeing support services Health benefits including eye care and seasonal vaccinations Additional Information Applicants must have the right to work in the UK Driving licence checks will be completed as part of the recruitment process Unfortunately, visa sponsorship is not available If you're passionate about customer service and looking to build a career within the automotive industry, apply today with Brook Street! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 13, 2026
Full time
Patchway, Bristol 27,000 basic salary (OTE up to 34,000) Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Patchway. This is an excellent opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an outstanding customer journey. About the Role As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a seamless experience from initial enquiry through to completion, delivering clear communication and excellent service throughout. Key Responsibilities Acting as the main point of contact for customers, providing a friendly and professional service Booking in vehicles for servicing, maintenance, and repair work Liaising with the workshop team to ensure work is completed efficiently Explaining required repairs and costs in a clear, customer-friendly way Managing job cards, invoicing, and general administrative duties Keeping accurate customer and vehicle records Recommending additional services and products where appropriate Maintaining strong organisation and attention to detail at all times What We're Looking For Previous experience in a customer service or automotive role (Service Advisor experience desirable) Strong communication skills with the ability to simplify technical information Excellent organisational and multitasking abilities Confident using IT systems A proactive, customer-first attitude High attention to detail Full UK driving licence (essential) Working Hours Monday to Friday Saturdays on a rota What's in it for You? 27,000 basic salary with realistic OTE up to 34,000 22 days holiday plus bank holidays (increasing with service) Company pension scheme Employee discount schemes Wellbeing support services Health benefits including eye care and seasonal vaccinations Additional Information Applicants must have the right to work in the UK Driving licence checks will be completed as part of the recruitment process Unfortunately, visa sponsorship is not available If you're passionate about customer service and looking to build a career within the automotive industry, apply today with Brook Street! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Employment Advisor Location: Liverpool City Centre Salary: £26,000 per annum (rising to £27,500 upon successful completion of probation) Contract: Full-time, permanent About the Role Trigon Recruitment is proud to be recruiting on behalf of a respected national training provider for an Employment Advisor based in Liverpool City Centre. This is a rewarding opportunity to make a genuine difference in people's lives by supporting unemployed individuals referred through Jobcentre Plus to overcome barriers and secure sustainable employment. As an Employment Advisor, you will manage a caseload of participants, providing tailored guidance, coaching, and practical job search support. You will help individuals develop the skills, confidence, and motivation needed to move into long-term employment while working towards agreed performance targets. Key Responsibilities Manage and support a caseload of job seekers throughout their employment journey. Conduct initial assessments to identify barriers to employment and create personalised action plans. Deliver one-to-one and group coaching sessions focused on employability skills and career development. Assist participants with job searching, applications, and interview preparation. Develop high-quality CVs, cover letters, and other job-search materials. Build relationships with employers and proactively source employment opportunities. Promote and utilise available participant funding to support employment outcomes. Complete benefit calculations and provide relevant guidance where appropriate. Signpost participants to partner agencies and specialist support services when needed. Maintain accurate and timely records using the organisation's database systems. Achieve monthly targets relating to job starts and sustained employment outcomes. Who We're Looking For Previous experience within the employability, welfare-to-work, recruitment, HR, retail management, travel consultancy, or customer-facing sectors would be advantageous. However, we are particularly interested in candidates who are passionate about helping others, enjoy building relationships, and thrive in a target-driven environment. Essential Skills and Attributes Excellent communication and interpersonal skills Strong organisational and time-management abilities Ability to manage and prioritise a diverse caseload Target-focused with a results-driven mindset Resilient, proactive, and self-motivated Empathetic and supportive approach Ability to motivate, coach, and inspire others Patient, understanding, and adaptable Strong problem-solving skills Commitment to helping individuals achieve positive outcomes Why Join? This organisation has a strong reputation within the sector, offering a supportive culture, excellent team environment, and low staff turnover. The role provides the opportunity to make a meaningful impact while developing a rewarding and long-term career. Apply Now! To apply, please send your CV to: Tiffany Bennett (phone number removed) (url removed)
Jun 13, 2026
Full time
Employment Advisor Location: Liverpool City Centre Salary: £26,000 per annum (rising to £27,500 upon successful completion of probation) Contract: Full-time, permanent About the Role Trigon Recruitment is proud to be recruiting on behalf of a respected national training provider for an Employment Advisor based in Liverpool City Centre. This is a rewarding opportunity to make a genuine difference in people's lives by supporting unemployed individuals referred through Jobcentre Plus to overcome barriers and secure sustainable employment. As an Employment Advisor, you will manage a caseload of participants, providing tailored guidance, coaching, and practical job search support. You will help individuals develop the skills, confidence, and motivation needed to move into long-term employment while working towards agreed performance targets. Key Responsibilities Manage and support a caseload of job seekers throughout their employment journey. Conduct initial assessments to identify barriers to employment and create personalised action plans. Deliver one-to-one and group coaching sessions focused on employability skills and career development. Assist participants with job searching, applications, and interview preparation. Develop high-quality CVs, cover letters, and other job-search materials. Build relationships with employers and proactively source employment opportunities. Promote and utilise available participant funding to support employment outcomes. Complete benefit calculations and provide relevant guidance where appropriate. Signpost participants to partner agencies and specialist support services when needed. Maintain accurate and timely records using the organisation's database systems. Achieve monthly targets relating to job starts and sustained employment outcomes. Who We're Looking For Previous experience within the employability, welfare-to-work, recruitment, HR, retail management, travel consultancy, or customer-facing sectors would be advantageous. However, we are particularly interested in candidates who are passionate about helping others, enjoy building relationships, and thrive in a target-driven environment. Essential Skills and Attributes Excellent communication and interpersonal skills Strong organisational and time-management abilities Ability to manage and prioritise a diverse caseload Target-focused with a results-driven mindset Resilient, proactive, and self-motivated Empathetic and supportive approach Ability to motivate, coach, and inspire others Patient, understanding, and adaptable Strong problem-solving skills Commitment to helping individuals achieve positive outcomes Why Join? This organisation has a strong reputation within the sector, offering a supportive culture, excellent team environment, and low staff turnover. The role provides the opportunity to make a meaningful impact while developing a rewarding and long-term career. Apply Now! To apply, please send your CV to: Tiffany Bennett (phone number removed) (url removed)
Job Title: Customer Service Advisor Location: Leeds City Centre Salary: £27,000 Job Type: Full-Time, FTC 12 Months - Monday to Friday 9am-5.30pm HRGO Recruitment are currently working with a well-established and growing organisation within the financial services sector, who are looking to appoint an experienced a Customer Service Advisor to join their customer services team. As a Customer Service Advisor, you will be responsible for handling inbound customer enquiries, ensuring queries are resolved accurately and efficiently at first point of contact. You will play a key role in maintaining excellent service standards, supporting complaint resolution, and ensuring all work is completed in line with regulatory requirements and internal service level agreements. Main Duties Managing customer enquiries across multiple channels including phone and email Resolving customer queries efficiently at first point of contact Handling initial customer dissatisfaction and supporting complaint resolution Ensuring all communications are accurate and professional Working closely with internal teams to resolve more complex queries Supporting leadership teams with operational requirements where needed Requirements Previous experience within financial services, ideally within a regulated environment Strong customer service experience with a proven track record Excellent verbal and written communication skills Strong attention to detail and ability to work accurately Experience handling complaints and customer escalations What's on Offer Opportunity to join a respected and growing financial services organisation Supportive and collaborative team environment Career development and progression opportunities Ongoing training and professional development If you are an experienced Customer Service Advisor with a background in financial services and are looking for your next opportunity, click 'Apply Now' for immediate consideration.
Jun 13, 2026
Contractor
Job Title: Customer Service Advisor Location: Leeds City Centre Salary: £27,000 Job Type: Full-Time, FTC 12 Months - Monday to Friday 9am-5.30pm HRGO Recruitment are currently working with a well-established and growing organisation within the financial services sector, who are looking to appoint an experienced a Customer Service Advisor to join their customer services team. As a Customer Service Advisor, you will be responsible for handling inbound customer enquiries, ensuring queries are resolved accurately and efficiently at first point of contact. You will play a key role in maintaining excellent service standards, supporting complaint resolution, and ensuring all work is completed in line with regulatory requirements and internal service level agreements. Main Duties Managing customer enquiries across multiple channels including phone and email Resolving customer queries efficiently at first point of contact Handling initial customer dissatisfaction and supporting complaint resolution Ensuring all communications are accurate and professional Working closely with internal teams to resolve more complex queries Supporting leadership teams with operational requirements where needed Requirements Previous experience within financial services, ideally within a regulated environment Strong customer service experience with a proven track record Excellent verbal and written communication skills Strong attention to detail and ability to work accurately Experience handling complaints and customer escalations What's on Offer Opportunity to join a respected and growing financial services organisation Supportive and collaborative team environment Career development and progression opportunities Ongoing training and professional development If you are an experienced Customer Service Advisor with a background in financial services and are looking for your next opportunity, click 'Apply Now' for immediate consideration.
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our business Market Square, Merthyr Tydfil CF47 8BY - Award winning store (Optometry Wales Multiple Practice of the year) Our team We have a wonderful team of dedicated people in our store ready and waiting for you to meet. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - up to £12.91ph with excellent bonus scheme - can be negotiated for experienced candidates. Full time (37.5 hours) - weekend working essential We will auto-enroll you into the pension scheme with an employer contribution when you contribute too Specsavers Perks - a portal to a world of great everyday discounts and savings WeCare - our employee support service to help you and your immediate family when you need it most Complimentary subscription to the Headspace app Eyecare and hearcare discounts for you Your birthday off every year! What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Must have in-store optical experience Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business Basic knowledge/experience of optical terminology.
Jun 13, 2026
Full time
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our business Market Square, Merthyr Tydfil CF47 8BY - Award winning store (Optometry Wales Multiple Practice of the year) Our team We have a wonderful team of dedicated people in our store ready and waiting for you to meet. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - up to £12.91ph with excellent bonus scheme - can be negotiated for experienced candidates. Full time (37.5 hours) - weekend working essential We will auto-enroll you into the pension scheme with an employer contribution when you contribute too Specsavers Perks - a portal to a world of great everyday discounts and savings WeCare - our employee support service to help you and your immediate family when you need it most Complimentary subscription to the Headspace app Eyecare and hearcare discounts for you Your birthday off every year! What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Must have in-store optical experience Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business Basic knowledge/experience of optical terminology.
