Opus People Solutions Ltd
Astwood Bank, Worcestershire
Business Support Supervisor Hourly rate: 18.85 Location: Crossgate House, Redditch B98 7SN- office based Hours: 37 Monday-Friday Contract: 3 months with review for extension- ASAP start Role Overview: Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Supervisor to oversee the Repairs & Maintenance Service team in the Housing Property department. The post holder will oversee the scheduling and of responsive repairs and planned maintenance across the borough. A key aspect of this role will involve managing a team of Business Support Officers/Schedulers ensuring repair works are efficiently assigned, prioritised and monitored through to completion. Responsibilities: To act as the main point of contact for the Customer Service Team To monitor and ensure repairs are completed within targeted time scales To process orders and invoices using various systems to ensure that records of payments and commitments are accurate, up to date and reconciled. To maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers. To conduct 1:1s and appraisals, developing the skills of the team and deal with performance issues effectively. To allocate all repair appointments to appropriate repairs operatives, taking account of priority, skills, material/plant requirements, location and existing workloads. To oversee the work of the team in generating and prioritising works orders To monitor the progress of the workforce emerging day and individual repair operative's daily workloads To supervise the efficient handling of peaks and troughs in BS/Sch's workloads, including preparation of rotas to ensure that the team is appropriately staffed at all times. To take action as required on the progress and scheduling of repairs because of bad weather, travel problems or priorities, ensuring that all customers are kept informed. To facilitate repairs by contacting and arranging property access with tenants, operatives and agencies. For more information or to process your application, please apply now!
May 19, 2026
Seasonal
Business Support Supervisor Hourly rate: 18.85 Location: Crossgate House, Redditch B98 7SN- office based Hours: 37 Monday-Friday Contract: 3 months with review for extension- ASAP start Role Overview: Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Supervisor to oversee the Repairs & Maintenance Service team in the Housing Property department. The post holder will oversee the scheduling and of responsive repairs and planned maintenance across the borough. A key aspect of this role will involve managing a team of Business Support Officers/Schedulers ensuring repair works are efficiently assigned, prioritised and monitored through to completion. Responsibilities: To act as the main point of contact for the Customer Service Team To monitor and ensure repairs are completed within targeted time scales To process orders and invoices using various systems to ensure that records of payments and commitments are accurate, up to date and reconciled. To maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers. To conduct 1:1s and appraisals, developing the skills of the team and deal with performance issues effectively. To allocate all repair appointments to appropriate repairs operatives, taking account of priority, skills, material/plant requirements, location and existing workloads. To oversee the work of the team in generating and prioritising works orders To monitor the progress of the workforce emerging day and individual repair operative's daily workloads To supervise the efficient handling of peaks and troughs in BS/Sch's workloads, including preparation of rotas to ensure that the team is appropriately staffed at all times. To take action as required on the progress and scheduling of repairs because of bad weather, travel problems or priorities, ensuring that all customers are kept informed. To facilitate repairs by contacting and arranging property access with tenants, operatives and agencies. For more information or to process your application, please apply now!
1. Ensuring all college buildings and grounds are cleaned to agreed standards and specifications, including: Supervision of the college cleaning staff, establishing cleaning schedules, instructing and monitoring in appropriate cleaning methods including safe use of equipment/ machinery/cleaning agents whilst ensuring cleaners are aware of and comply with associated health and safety requirements. Personally undertaking agreed cleaning tasks not included in the college's cleaning specification Assisting in the maintenance of a litter free environment in accordance with the Code of Practice Arranging for emergency cleaning and removal of graffiti Arranging the cleaning of laundry items. 2. Ensuring the maintenance of all college buildings, grounds and utilities and ensuring that any repairs are properly and promptly carried out, including: Operating an agreed programme of planned preventative maintenance Personally undertaking minor repairs and maintenance tasks which are within the postholder's competence and identified as such within the maintenance specification, arranging for other repairs to be carried out under the building maintenance contract, organising emergency response to vandalism damage In liaison with the college principal, reporting on, arranging an overseeing any alterations, redecoration, building and maintenance works and specialised repair work Ensuring maintenance of the heating systems, ensuring adequate fuel levels are maintained and that frost protection system is operating as required for efficient maintenance of adequate heating and hot water provision Checking that the premises are at the correct temperature at designated times and that adequate hot water is available, monitoring and taking appropriate action where necessary Replacing fluorescent tubes, starters, diffusers, lightbulbs and shades Maintaining a location plan of all turn valves or switches for utilities, ensuring clear access and good working order Ensuring drains and gullies are free flowing and clean Removing snow and other obstructions from main entrances, steps, paths etc maintaining adequate stocks of salt and sand Preventing unauthorised/unsafe parking on the college site 3. Keeping all grounds and buildings secure, including: Acting as a key-holder and controlling site keys, routine and non-routine opening Liaising with security officers Reporting as appropriate any breaches of security and ensuring that any resultant damage is remedied properly and promptly Locking and unlocking internal and external doors as required, activating, de-activating and testing automated alarm and bell systems. 4. Undertaking various porterage, administrative and letting duties, including: Undertaking/arranging for the safe storing and moving of items of furniture, equipment and provisions as required. May be required to transport dinner money float Receiving and directing as appropriate all deliveries for the college, assisting in the reception and vetting of visitors, dealing with or referring enquiries as appropriate Maintaining stocks of materials, protective clothing and equipment as required Keeping up-to-date records, inventories and forms as required Assisting in the agreed procedures relating to lettings/functions on college premises, and for their use as polling stations if applicable Being a member of the Operations Committee if required to do so, attending meetings as necessary May have line manager responsibilities for small team of premises staff, formulating and operating rotas to ensure that premises staff are available at all times whilst minimising premium rate payments May be required to control, manage and operate college minibus May be required to transport monies to and from the bank, and deliver and collect small items in the locality of the college 5. Ensuring compliance with all health and safety regulations in respect of matters affecting cleanliness, security and maintenance of all college buildings and grounds, including: Ensuring compliance by periodic inspection of all areas Ensuring that appropriate signs and notices have been displayed Ensuring that hazards are removed Ensuring that fire exits are accessible and that fire fighting equipment is correctly positioned and serviced Ensuring that first aid equipment and supplies are correctly maintained and readily available Ensuring that other staff at the college are aware of their responsibilities as appropriate Notifying appropriate agencies via the line manager where there is a pest or vermin problem and dealing with the problem as directed May undertake the annual testing of electrical equipment in the college after appropriate training. 6. Child Protection To have due regard for safeguarding and promoting the welfare of children and young people and to follow the child protection procedures adopted by the trust
May 16, 2026
Full time
1. Ensuring all college buildings and grounds are cleaned to agreed standards and specifications, including: Supervision of the college cleaning staff, establishing cleaning schedules, instructing and monitoring in appropriate cleaning methods including safe use of equipment/ machinery/cleaning agents whilst ensuring cleaners are aware of and comply with associated health and safety requirements. Personally undertaking agreed cleaning tasks not included in the college's cleaning specification Assisting in the maintenance of a litter free environment in accordance with the Code of Practice Arranging for emergency cleaning and removal of graffiti Arranging the cleaning of laundry items. 2. Ensuring the maintenance of all college buildings, grounds and utilities and ensuring that any repairs are properly and promptly carried out, including: Operating an agreed programme of planned preventative maintenance Personally undertaking minor repairs and maintenance tasks which are within the postholder's competence and identified as such within the maintenance specification, arranging for other repairs to be carried out under the building maintenance contract, organising emergency response to vandalism damage In liaison with the college principal, reporting on, arranging an overseeing any alterations, redecoration, building and maintenance works and specialised repair work Ensuring maintenance of the heating systems, ensuring adequate fuel levels are maintained and that frost protection system is operating as required for efficient maintenance of adequate heating and hot water provision Checking that the premises are at the correct temperature at designated times and that adequate hot water is available, monitoring and taking appropriate action where necessary Replacing fluorescent tubes, starters, diffusers, lightbulbs and shades Maintaining a location plan of all turn valves or switches for utilities, ensuring clear access and good working order Ensuring drains and gullies are free flowing and clean Removing snow and other obstructions from main entrances, steps, paths etc maintaining adequate stocks of salt and sand Preventing unauthorised/unsafe parking on the college site 3. Keeping all grounds and buildings secure, including: Acting as a key-holder and controlling site keys, routine and non-routine opening Liaising with security officers Reporting as appropriate any breaches of security and ensuring that any resultant damage is remedied properly and promptly Locking and unlocking internal and external doors as required, activating, de-activating and testing automated alarm and bell systems. 4. Undertaking various porterage, administrative and letting duties, including: Undertaking/arranging for the safe storing and moving of items of furniture, equipment and provisions as required. May be required to transport dinner money float Receiving and directing as appropriate all deliveries for the college, assisting in the reception and vetting of visitors, dealing with or referring enquiries as appropriate Maintaining stocks of materials, protective clothing and equipment as required Keeping up-to-date records, inventories and forms as required Assisting in the agreed procedures relating to lettings/functions on college premises, and for their use as polling stations if applicable Being a member of the Operations Committee if required to do so, attending meetings as necessary May have line manager responsibilities for small team of premises staff, formulating and operating rotas to ensure that premises staff are available at all times whilst minimising premium rate payments May be required to control, manage and operate college minibus May be required to transport monies to and from the bank, and deliver and collect small items in the locality of the college 5. Ensuring compliance with all health and safety regulations in respect of matters affecting cleanliness, security and maintenance of all college buildings and grounds, including: Ensuring compliance by periodic inspection of all areas Ensuring that appropriate signs and notices have been displayed Ensuring that hazards are removed Ensuring that fire exits are accessible and that fire fighting equipment is correctly positioned and serviced Ensuring that first aid equipment and supplies are correctly maintained and readily available Ensuring that other staff at the college are aware of their responsibilities as appropriate Notifying appropriate agencies via the line manager where there is a pest or vermin problem and dealing with the problem as directed May undertake the annual testing of electrical equipment in the college after appropriate training. 6. Child Protection To have due regard for safeguarding and promoting the welfare of children and young people and to follow the child protection procedures adopted by the trust
Black Country Housing Group
Watford, Hertfordshire
Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.
Oct 29, 2025
Full time
Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.
We're looking for a proactive and customer-focused Property Services Officer with solid experience in property maintenance and management to join our supportive housing team. You'll work closely with partners to deliver efficient property and asset management services, resolving issues, managing priorities, and ensuring high-quality, timely, and cost-effective outcomes. Success in this role requires strong people skills, a flexible mindset, and a commitment to delivering exceptional service to our residents. This is an 18-month fixed-term contract. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing As part of the team, you will manage a specific region and oversee ad hoc daily repairs and major works and any specific projects assigned to you by the Property Services Manager. Budget & Portfolio Management: Oversee a £1M property services budget for repairs and major works across a regional portfolio of 240 properties. Contractor & Partner Coordination : Work with maintenance partners and third-party providers to ensure high-quality, cost-effective service delivery. Major Works Oversight : Collaborate with internal teams to assess property needs, manage resident communications, and issue work orders. Procurement & Quotations : Source quotes for various property works including landscaping, renewals, and structural repairs. Regulatory Compliance : Handle insurance claims, planning applications, building control, and statutory notices with internal and external professionals. Resident Engagement : Conduct satisfaction surveys and manage complaints to ensure service quality and fairness. Health & Safety & Safeguarding : Ensure resident safety during works, working closely with housing teams. Contractor Meetings : Organise and document meetings with contractors and consultants, ensuring follow-up on action plans. Transition Management : Support the shift from reactive to planned maintenance while maintaining service continuity. Data & Systems Management : Maintain accurate records, update housing systems, and ensure compliance documentation is complete. Financial Processing : Manage payments, invoices, and accounting processes in collaboration with Finance. About You To be successful in this role, you will need: Substantial experience of working within a Housing and/or Property Services environment Experience in Asset Management Knowledge of building construction and preventative maintenance Experience in delivering a customer-focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication, including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, and good record keeping. For a full person specification, please see the attached job description. What we offer Your Salary A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary. Your Benefits 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time). We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario, and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships. Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines. Access to Occupational Health, and an Employee Assistance Programme Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest. Apply for eligibility for an Eyecare voucher. Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies. Please note: You must have the right to work in the UK to be considered for the role.
Oct 03, 2025
Full time
We're looking for a proactive and customer-focused Property Services Officer with solid experience in property maintenance and management to join our supportive housing team. You'll work closely with partners to deliver efficient property and asset management services, resolving issues, managing priorities, and ensuring high-quality, timely, and cost-effective outcomes. Success in this role requires strong people skills, a flexible mindset, and a commitment to delivering exceptional service to our residents. This is an 18-month fixed-term contract. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing As part of the team, you will manage a specific region and oversee ad hoc daily repairs and major works and any specific projects assigned to you by the Property Services Manager. Budget & Portfolio Management: Oversee a £1M property services budget for repairs and major works across a regional portfolio of 240 properties. Contractor & Partner Coordination : Work with maintenance partners and third-party providers to ensure high-quality, cost-effective service delivery. Major Works Oversight : Collaborate with internal teams to assess property needs, manage resident communications, and issue work orders. Procurement & Quotations : Source quotes for various property works including landscaping, renewals, and structural repairs. Regulatory Compliance : Handle insurance claims, planning applications, building control, and statutory notices with internal and external professionals. Resident Engagement : Conduct satisfaction surveys and manage complaints to ensure service quality and fairness. Health & Safety & Safeguarding : Ensure resident safety during works, working closely with housing teams. Contractor Meetings : Organise and document meetings with contractors and consultants, ensuring follow-up on action plans. Transition Management : Support the shift from reactive to planned maintenance while maintaining service continuity. Data & Systems Management : Maintain accurate records, update housing systems, and ensure compliance documentation is complete. Financial Processing : Manage payments, invoices, and accounting processes in collaboration with Finance. About You To be successful in this role, you will need: Substantial experience of working within a Housing and/or Property Services environment Experience in Asset Management Knowledge of building construction and preventative maintenance Experience in delivering a customer-focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication, including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, and good record keeping. For a full person specification, please see the attached job description. What we offer Your Salary A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary. Your Benefits 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time). We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario, and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships. Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines. Access to Occupational Health, and an Employee Assistance Programme Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest. Apply for eligibility for an Eyecare voucher. Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies. Please note: You must have the right to work in the UK to be considered for the role.
Housing Officers - Remote Working - Commute within South London 28-35,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around (Apply online only) Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Oct 02, 2025
Full time
Housing Officers - Remote Working - Commute within South London 28-35,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around (Apply online only) Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Housing Officers - Remote Working - Commute within Colchester£28-35,000pa + Excellent Benefits PackageFull-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around 200-250 Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Oct 01, 2025
Full time
Housing Officers - Remote Working - Commute within Colchester£28-35,000pa + Excellent Benefits PackageFull-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around 200-250 Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Housing Officers - Remote Working - Commute within Basildon, Chelmsford and Southend on Sea£28-35,000pa+ Excellent Benefits PackageFull-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around 200-250 Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, we'd love to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Oct 01, 2025
Full time
Housing Officers - Remote Working - Commute within Basildon, Chelmsford and Southend on Sea£28-35,000pa+ Excellent Benefits PackageFull-Time Permanent We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. Key Responsibilities Supporting the Service User (SU) Manage a caseload of around 200-250 Service Users Attend dispersal and conduct induction of SU into property. Signpost as necessary to doctors, shops, support agencies, etc. Conduct monthly visits and report any incidents, SU issues, absconsions, etc. Ensure SU's are Moved On no later than the last date of payments to CSM. Arrange initial transport of SU's to their accommodation or any relocation as required. Ensure that health and safety of SU's are always maintained. Complete biweekly welfare checks of the SU's. Managing a property portfolio Effect appropriate maintenance of properties Conduct monthly inspections and report defects as required. Ensure all items within property are replaced /repaired as required in line with inventory procedure. Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management. Prepare property for re-occupation after SU's move on Ensure terminated properties are effectively prepared for hand back to landlord. Effect minor property repairs if necessary Ensure the properties are maintained according to Health and Safety guidelines and company procedures. Ensure stores are maintained in line with purchasing procedure. What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) You must be willing to travel as part of your daily responsibilities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, we'd love to hear from you. Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
