10 jobs found

ServiceNow Senior Technical Consultant - DV Cleared Location: Remote (UK-based with travel to client sites)Salary: £75,000 - £85,000 per annum + 10% annual bonusClearance: Must hold active DV (Developed Vetting) clearance We are looking for an experienced ServiceNow Senior Technical Consultant to join a growing delivery team, working on high-impact projects across enterprise and public sector environments, specialising in ServiceNow implementation and AI-driven enterprise automation. This is a fully remote role with UK-based travel to client sites. This is an excellent opportunity for a hands-on technical specialist with 3-5 years of ServiceNow experience who is ready to take ownership of technical delivery, contribute to solution design, and play a key role in successful client engagements. We hold ourselves to very high standards on delivery, and know our people are our USP. You will be supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation including design specifications and test plans Ensure solutions align with platform best practices and are scalable and upgrade-safe Technical Leadership Lead technical workstreams and coordinate day-to-day delivery activities Provide guidance and support to junior consultants Participate in design reviews, QA processes, and continuous improvement initiatives Identify and manage technical risks and issues Client Engagement Build strong relationships with client stakeholders and technical teams Facilitate workshops and translate business requirements into technical solutions Communicate progress and technical decisions clearly to a range of audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3-5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications such as CSA and CIS-ITSM Excellent communication and stakeholder engagement skills Strong problem-solving ability and attention to detail Must hold active DV security clearance Desirable Additional ServiceNow certifications Experience with AI capabilities within the ServiceNow platform Exposure to public sector or defence environments Knowledge of ITIL frameworks Benefits Private medical insurance Death in service cover Ongoing training and certification support 10% annual bonus Share scheme This is a fantastic opportunity to work on cutting-edge ServiceNow programmes in a highly secure environment, with strong career progression and the chance to make a real impact. Apply now to take the next step in your consulting career.

ServiceNow Technical Consultant - DV Cleared - Contract Location: Remote (UK-based with travel to client sites)Day Rate: £450 - £550 per day Inside IR35Clearance: Must hold active DV (Developed Vetting) clearance We are looking for a motivated ServiceNow Technical Consultant to join a growing delivery team, working on impactful projects across enterprise and public sector environments. This is a fully remote role with UK-based travel to client sites. This is a fantastic opportunity for someone with 2-3 years of ServiceNow experience who is looking to build on strong platform foundations, develop their consulting skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test scripts, and handover materials Ensure all configurations follow best practices and are scalable and upgrade-safe Support testing activities including unit testing and UAT Client Engagement Support workshops and requirements gathering sessions alongside senior team members Build positive working relationships with client stakeholders and project teams Communicate progress, risks, and issues clearly and proactively Learning & Development Work closely with senior consultants and architects to develop technical capability Actively pursue ServiceNow certifications and continuous professional development Stay up to date with platform developments and industry trends Contribute to knowledge sharing and team collaboration Skills & Experience 2-3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal skills Eagerness to learn and develop within a fast-paced environment Must hold active DV security clearance Desirable Exposure to ITOM, CMDB, or integrations Progress towards CIS-ITSM or other ServiceNow certifications Familiarity with ITIL frameworks Experience in public sector, defence, or regulated environments This is an excellent opportunity to accelerate your ServiceNow career in a dynamic environment, with clear progression and the chance to work on meaningful, high-profile programmes. Apply now to take the next step in your consulting journey.

ServiceNow Technical Architect - DV Cleared - Contract Location: Remote (UK-based with travel to client sites)Day rate: £600 - £700 per day Inside IR35Clearance: Must hold active DV (Developed Vetting) clearance We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required. This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align with best practices, are scalable, and remain upgrade-safe Delivery & Technical Governance Act as the senior technical escalation point across the full delivery lifecycle Conduct design and code reviews, ensuring quality and consistency Identify and mitigate technical risks across programmes Oversee platform health including performance, instance strategy, and upgrade planning Client Engagement & Pre-Sales Build trusted relationships with senior client stakeholders Lead solution workshops, scoping sessions, and architectural discussions Translate complex requirements into clear, deliverable technical solutions Support pre-sales activities including proposals and demonstrations Leadership & Practice Development Mentor and develop consultants across the technical team Contribute to best practices, reusable assets, and internal capability development Stay current with ServiceNow platform innovations, including AI capabilities Help shape the ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB / CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications Experience delivering complex, enterprise-scale solutions end-to-end Strong leadership and stakeholder management skills Excellent communication skills, able to engage both technical and non-technical audiences Must hold active DV security clearance ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable) Desirable ServiceNow Certified Technical Architect (CTA) or working towards Experience with AI/ML capabilities within the ServiceNow platform Background in public sector, defence, or highly regulated environments Additional ServiceNow certifications across ITOM or other modules Knowledge of ITIL frameworks This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career.

ServiceNow Senior Technical Consultant - DV Cleared - Contract Location: Remote (UK-based with travel to client sites)Day Rate: £600 - £750 per day Inside IR35Clearance: Must hold active DV (Developed Vetting) clearance We are looking for an experienced ServiceNow Senior Technical Consultant to join a growing delivery team, working on high-impact projects across enterprise and public sector environments, specialising in ServiceNow implementation and AI-driven enterprise automation. This is a fully remote role with UK-based travel to client sites. This is an excellent opportunity for a hands-on technical specialist with 3-5 years of ServiceNow experience who is ready to take ownership of technical delivery, contribute to solution design, and play a key role in successful client engagements. We hold ourselves to very high standards on delivery, and know our people are our USP. You will be supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation including design specifications and test plans Ensure solutions align with platform best practices and are scalable and upgrade-safe Technical Leadership Lead technical workstreams and coordinate day-to-day delivery activities Provide guidance and support to junior consultants Participate in design reviews, QA processes, and continuous improvement initiatives Identify and manage technical risks and issues Client Engagement Build strong relationships with client stakeholders and technical teams Facilitate workshops and translate business requirements into technical solutions Communicate progress and technical decisions clearly to a range of audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3-5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications such as CSA and CIS-ITSM Excellent communication and stakeholder engagement skills Strong problem-solving ability and attention to detail Must hold active DV security clearance Desirable Additional ServiceNow certifications Experience with AI capabilities within the ServiceNow platform Exposure to public sector or defence environments Knowledge of ITIL frameworks This is a fantastic opportunity to work on cutting-edge ServiceNow programmes in a highly secure environment, with strong career progression and the chance to make a real impact. Apply now to take the next step in your consulting career.

K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.

ServiceNow Developer Our client, a leading global supplier for IT services, requires ServiceNow Senior Developer to be based at their client's office in Edinburgh, UK. This is a hybrid role - you can work remotely in the UK and attend the Edinburgh office 3 days per week . This is a 12 month temporary contract to start ASAP Day rate: Competitive Market rate Ensure high-quality design, maintain security/compliance protocols, and perform performance tuning to ensure stability. Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM) Key Responsibilities Strong experience in ServiceNow Scripting: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions Hands-on development experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM modules (Incident, Problem, Change, Request, Knowledge) Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls Strong experience in Flow Designer, Workflows, and Service Catalog development Experience with integrations using REST/SOAP APIs, MID Server, and data imports Ability to troubleshoot performance issues, script errors, ACLs, and customization conflicts Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations Key Requirements Essential Skills: 5 - 8 years of hands-on experience as a ServiceNow Developer (L2/L3) in enterprise environments Design, develop, and enhance ServiceNow platform customizations as per business requirements Provide L2/L3 support for ServiceNow incidents, defects, and enhancement requests Develop and maintain scripts, workflows, catalog items, and integrations Troubleshoot complex issues related to Scripting, access controls, inegrations, and data integrity Support ServiceNow upgrades, patches, and regression testing activities Ensure adherence to ServiceNow best practices, avoiding unnecessary customizations Collaborate with process owners, architects, and functional consultants Maintain technical documentation, design artifacts, and knowledge articles Support audits, compliance checks, and platform governance requirements Certifications: ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Desirable Skills: Excellent communication and interpersonal skills Strong problem solving and analytical abilities Good team management and time management skills Ability to work fast-paced project environments Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

Location: Edinburgh, UK Working Pattern: Hybrid (3 days onsite) Contract: 12 Months Rate: Competitive Market Rates £ Overview We are looking for an experienced ServiceNow Senior Developer to join a large-scale financial services programme. You will be responsible for developing, enhancing, and supporting ServiceNow solutions while ensuring adherence to platform best practices, governance, security, and performance standards. Key Responsibilities Design, develop, and maintain ServiceNow platform solutions and customisations. Develop Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions. Build and support workflows, Flow Designer solutions, Service Catalog items, and integrations. Provide L2/L3 support for incidents, defects, and enhancement requests. Troubleshoot issues related to Scripting, integrations, access controls, and data integrity. Support platform upgrades, patches, and regression testing. Collaborate with architects, consultants, and business stakeholders. Maintain technical documentation and support audit and compliance activities. Required Experience 5+ years' experience as a ServiceNow Developer within enterprise environments. Strong hands-on experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, and TRPM modules. Solid understanding of CMDB, CSDM, CI relationships, and data quality controls. Experience with Flow Designer, Workflows, Service Catalog, and platform integrations. Strong knowledge of REST/SOAP APIs, MID Server, and data imports. Experience troubleshooting performance issues, ACLs, and customisations. Proficiency in JavaScript, AngularJS, HTML, and ITSM best practices. Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL Foundation Desirable Skills Strong communication and stakeholder management skills. Excellent problem-solving and analytical abilities. Ability to work effectively in fast-paced delivery environments.

Agentic AI Consultant with extensive experience advising high growth tech businesses on AI with the pre-sales space is sought by an international consultancy based in the UK. Following significant client demand, they are looking to engage an experienced Agentic AI Consultant to help shape and deliver their growing advisory capability around agentic AI and commercial transformation. This is a rare opportunity to help define how organisations adopt and leverage agentic AI across the entire customer lifecycle, working directly with senior stakeholders to separate genuine opportunity from hype and develop practical, commercially valuable AI strategies. The Opportunity This role sits at the intersection of AI, customer experience, commercial transformation and enterprise advisory. You'll work closely with enterprise clients to assess readiness, facilitate workshops, identify high-value use cases and build structured roadmaps for the adoption of agentic AI across customer-facing functions. The focus is not internal productivity tools or employee engagement. You'll act as a trusted advisor, helping clients understand where agentic AI can create meaningful value and where it may be premature, risky or operationally unsuitable. This Agentic AI Consultant should have most of the following key skills: - Strong understanding of agentic AI concepts including orchestration, memory, tooling, autonomy, evaluation frameworks and governance - Experience facilitating senior stakeholder workshops - Strong customer lifecycle and commercial transformation expertise - Ability to bridge business and technical conversations - Understanding of enterprise platforms such as Salesforce, Microsoft, ServiceNow, Adobe, HubSpot, Zendesk, Intercom, UiPath or similar - Excellent communication, influencing and advisory skills - Pragmatic judgement and the ability to challenge hype-led thinking Contract Details - Initial 6-month contract - Strong likelihood of extension - Fully remote (international travel will occasionally be required but is generously expensed - Up to £1,000 per day - Outside of IR35 So if you are an Agentic AI Consultant who likes the idea of helping organisations explore how AI agents can transform business outcomes please apply now for more information and to be considered. Agentic AI Consultant Remote Up to £1000 per day outside of IR35

ServiceNow HRSD Business Analyst Hybrid - UK-wise, with monthly travel plus client travel Up to 75k + bonus. If you have some ServiceNow experience, but not extensive, still send your CV in as there may be junior vacancies upcoming I'm working with a client who are growing out their ServiceNow HR capability and looking for a Business Analyst who knows their way around HRSD. This would suit someone who enjoys the people/process side of ServiceNow just as much as the platform itself. Someone who can sit with HR teams, understand what's not working, ask the right questions, and then turn all of that into clear requirements, user stories and practical outcomes for the delivery team. It's not a hands-on development role, so you won't be expected to be the person building everything in the background. You'll be much closer to the customer than that - running workshops, mapping processes, shaping requirements, supporting playbacks, working with technical teams and making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through to testing, rollout, change activity and hypercare. There's also a consulting angle to this one, which is what makes it a bit more interesting. You'll get exposure to proposals, RFPs, client presentations and the journey from early sales conversations into actual delivery. So if you're a ServiceNow BA who wants to keep moving towards advisory work rather than being boxed into pure delivery admin, this is a strong route to do that. You'll need: ServiceNow Business Analyst, Functional Consultant or similar experience Good working knowledge of ServiceNow HRSD CIS HRSD certification Experience writing user stories, acceptance criteria and process documentation Confidence working with HR stakeholders, technical teams and delivery teams A decent understanding of HR operations and the employee lifecycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience, and how to translate business problems into something clear and deliverable. This is a good move for someone who wants more than just sitting in workshops and taking notes. You'll be around proper HR transformation work, good ServiceNow people, and customers who are genuinely trying to improve the employee experience rather than just chucking another system in for the sake of it. If you're a ServiceNow BA with HRSD experience and you want something with a bit more variety, more customer exposure and a clear path into more senior consulting work, this is well worth a chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.