13 jobs found

Spare Parts Team Leader Office-based, Newcastle, Permanent We're looking for a driven Spare Parts Team Leader to take ownership of a busy parts function, leading a team while staying hands-on with customers, suppliers, and commercial activity. The Role Lead and develop a team of Parts Coordinators Manage your own portfolio of parts orders from quote to delivery Act as the go-to for customer escalations and supplier issues Drive proactive sales - chasing quotes, reactivating dormant accounts, and identifying upsell opportunities Work closely with operations, service, and sales teams to deliver results What We're Looking For Experience in technical parts / engineering / industrial sales Strong background in order processing + customer management Proven team leadership or supervisory experience Commercial mindset with a proactive approach to sales Confident communicator able to handle escalations and negotiations Please note, you must be eligible to live and work in the UK to be considered for this position To apply for this position, please call Stuart Hensman on (0)(phone number removed) or email your CV ARM Maritime; The Sea To Shore Recruitment Specialists. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

About Tussell Tussell is the trusted source of insight into UK government contracts, a market worth £270Bn in 2025. In a climate of unprecedented government spending, our market intelligence software helps companies to win more public contracts by making better commercial decisions. Our data is so definitive that even the government relies on it to analyse its own procurement. For a small company, we've got a big profile. Since 2018, stats from Tussell have been cited in the press over 1,800 times. This underlines both the media resonance of government contract and spend data, and our established position as the authority on this area of public interest. We strive to be a great business and we're proud to make a difference along the way. The enhanced transparency that Tussell fosters makes the government more accountable for spending decisions. It also helps to make public procurement more efficient and accessible, which ultimately improves value for money in public services. Tussell has an entrepreneurial culture and is focused on growing profitably through customer sales, not through relying on successive rounds of venture capital funding. The team is founder-led and has 37 employees with a median age of 28, so the team is dynamic but small enough for you to know everybody's name. We have a consistent track record of hiring energetic people early in their careers, developing home-grown talent and rewarding success. Summary We are looking for a Finance and Operations Assistant to be responsible for day-to-day commercial, financial and operational procedures. The ideal candidate may already have six months of relevant work experience or have ideal qualifications and be looking for their first permanent role. Reporting to Matt Sinclair, Tussell's Finance Manager, the role will encompass client and supplier onboarding, customer invoicing, debtors, expense management and assisting with management accounts. In addition, you will support the business in non-finance areas ranging from onboarding new joiners, keeping the employee intranet and HR system up to date and organising office events. The work is administrative, but the impact is tangible. You'll be right in the thick of things, playing a hands-on role in making Tussell a smoother company to work in and do business with. Role Finance admin: Completing customer and supplier onboarding, due diligence and admin Raising customer quotes and invoices Responding to customer payment queries and chasing overdue invoices Assisting with employee expenses submissions and monthly payment runs Performing regular bank reconciliations General operations: Organising team meetings and company social events Tracking equipment and inventory management Ensuring all other relevant admin and operational documentation is up to date, such as compliance policies and industry certifications Dealing with third-party suppliers, e.g. office rental and insurance HR and office support: Responsibility for staff onboarding and off-boarding procedures Keeping our staff intranet and online HR system up to date Handling admin parts of the staff recruitment process such as consistency of job specs, advertising open roles, initial screening of candidates and drafting offer letters and employment contracts Tracking and announcing all staff milestones and reporting staff engagement levels to the senior management team Skills & Experience Essential: A-level qualifications and an aptitude for numbers A high degree of organisational competence, ability to multi-task and a high attention to detail Excellent written and verbal communication skills Strong knowledge of the Google and Microsoft Office suite, in particular Google Sheets Digital savvy, comfortable using and learning business software tools Preferred: Prior work experience in either finance or admin Prior experience of using accounting software, in particular Xero Curiosity in utilising AI to enhance efficiency Experience of using Apple Macs and Slack Interest in current affairs and/or public policy Compensation & Benefits The starting salary is £30,000 to £40,000 per annum depending on whether this is your first role or you have relevant work experience, with annual salary reviews. Benefits include: Annual leave of 25 days (not including public holidays), rising by one day per year up to a cap of 30 days A vibrant office in Shoreditch with free perks like barista coffee, and subsidised gym An annual personal learning & development budget of £1,000 Fortnightly team drinks and regular socials Apple MacBooks as standard Company pension scheme with employer contribution of 3% Cycle to work scheme Interview Process Please apply below. Successful candidates will be invited through to the following stages: Brief screening telephone call Remote interview with Tussell's Finance Manager A second-round in person interview with Tussell's Finance Manager and at least one member of the Senior Management Team Reference checks Application deadline Apply before Wednesday 24th June. We reserve the right to close the application at any time before the stated deadline

Standard Service Business Project Manager Are you ready to take the next step in your career in the gas turbine industry? Our client is seeking an enthusiastic and skilled Standard Service Business Project Manager to join their dynamic team on a fixed-term contract. This is an exciting opportunity to manage key projects and drive success in a fast-paced environment! Position Details: Job Title: Standard Service Business Project Manager Contract Type: Fixed Term Contract (24 months) Hourly Rate: £20.79 - £23.39 Working Pattern: Full Time (37 hours per week) Contract Duration: 2 years Location: Lincoln, Feilden House Key Responsibilities: As the Standard Service Business Project Manager, you will be responsible for: Delivering Spare Parts and Factory Overhauls for a dedicated group of customers and the SGT fleet. Managing all contractual issues related to service lines, ensuring compliance and excellence. Coordinating technical aspects of projects and overseeing spares and overhaul products. Collaborating with internal departments to ensure projects are executed smoothly from sales handover to customer delivery. Monitoring project schedules, budgets, and stakeholder relationships to guarantee on-time delivery. Proactively identifying and resolving project issues, escalating when necessary. What We're Looking For: To excel in this role, you should have: A Degree or HND in a relevant subject. Experience in the gas turbine industry, showcasing a strong commercial or technical background. Knowledge of spares and overhauls products, commercial skills training, and SAP training. Strong project management skills, particularly in risk management and stakeholder coordination. Why Join Us? Competitive Compensation: Enjoy an attractive hourly rate, with potential for growth based on experience. Career Development: Gain invaluable experience in project management within the gas turbine sector. Collaborative Environment: Work alongside dedicated professionals who are committed to excellence and innovation. If you're ready to make an impact and advance your career in the gas turbine industry, we want to hear from you! Join our client and be a part of a team that values expertise, collaboration, and innovation. We can't wait to see what you can bring to the table! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Location: Market Drayton Pay Rate: 15.38 per hour Hours: 8:00am - 4:00pm (37.5 hours per week) Start Date: ASAP About the Role We are currently recruiting for an Assistant Insite Manager to join a fast-paced, customer-focused environment on a temp-to-perm basis . This is a varied and hands-on role with plenty of opportunity to make it your own. You will play a key role in delivering an exceptional level of service to customers while also supporting business growth by identifying new opportunities and strengthening existing relationships. Working closely with both customers and suppliers, you'll help ensure the smooth supply of parts, spares, and tooling-keeping operations running efficiently while also supporting commercial performance. Key Responsibilities Manage sales enquiries and process customer orders accurately within internal systems Deputise for the Insite Manager in their absence Maintain and update customer data within internal and customer systems Coordinate and manage work orders from engineering teams Handle customer enquiries including stock availability, pricing, back orders, and delivery queries Prepare and follow up on quotations Build and maintain strong customer relationships to maximise sales and retention Communicate with suppliers regarding stock levels, pricing, and delivery schedules Identify and support opportunities to drive revenue growth and improve margins What We're Looking For Skills & Experience: Previous experience in a customer-facing or sales-driven environment Strong working knowledge of Microsoft Office packages Excellent communication skills with the ability to liaise internally and externally Ability to build relationships with a wide range of stakeholders Strong organisational skills with the ability to meet deadlines and work under pressure Able to work both independently and as part of a team Enthusiastic, flexible, and self-motivated with a proactive approach Desirable (but not essential): Experience within industrial, engineering, or stores environments Knowledge of industrial products, parts, spares, or tooling Full training will be provided for the right candidate. What's on Offer Competitive hourly rate of 15.38 Temp-to-perm opportunity with long-term career potential Varied and engaging role with autonomy to make an impact Opportunity to develop commercial and customer management skills Supportive team environment If you're a driven, customer-focused individual looking to take the next step in your career, we'd love to hear from you. Apply today to start ASAP!

Stores Controller Location: Irvine Salary: 28,000 - 32,000 The Opportunity We're looking for someone to take full ownership of a busy service stores function, operating almost like you're running your own mini business. You'll be responsible for the flow of parts and equipment supporting a field engineering team, ensuring everything runs efficiently, accurately, and proactively. This role requires someone who can spot problems, fix them, and continuously improve processes-not just follow them. The Role Take responsibility for incoming and outgoing service stock, ensuring accuracy and availability Manage stock control, storage, and organisation, making best use of space and location systems Monitor and manage hire/loan stock, ensuring timely returns or invoicing Handle parts identification and ordering in support of engineering teams Fulfil service and sales orders efficiently Maintain accurate records and systems (CRM/stock management) Work closely with engineers, logistics, and internal teams to keep operations running smoothly What We're Looking For A hands-on, self-sufficient individual who takes ownership Experience in a manager, supervisor, or controller-level role Proven ability to: Improve processes Reorganise and streamline operations Identify and resolve issues proactively Strong organisational skills and attention to detail Confident working independently without close supervision This role will not suit someone who has only worked as an operative or storesperson following set processes. Backgrounds of Interest Trade counters / wholesalers (e.g. tool or builders merchants) Automotive or parts distribution Engineering or spare parts environments Any role involving stock ownership, control, and process improvement Why Apply? Real autonomy - run your own function Opportunity to shape and improve processes Work closely with engineering teams in a technical environment Be part of a growing, supportive business where your input is valued If you're someone who takes pride in running an efficient operation, improving how things are done, and making a tangible impact day-to-day, this is a great opportunity to step into a role with real ownership.

After-Sales Assistant Salary: £30,000 per annum Hours: Monday to Friday, 9:00am - 5:00pm Location: Office-Based Reporting To: Operations Manager About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2-5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores

Job Description About the Role As an LCS Tender & Project Manager , you will act as the primary focal point for lifecycle service opportunities and assigned projects, supporting both the tendering and execution phases. You will be responsible for developing customer proposals, coordinating tender submissions, managing project delivery, and ensuring equipment is successfully commissioned, supported, and optimised throughout its operational life. Working closely with sales, engineering, operations, supply chain, digital solutions, finance, and customer stakeholders, you will ensure commercially competitive proposals are developed and that awarded projects are delivered safely, efficiently, and in accordance with customer requirements. Key Responsibilities Coordinate lifecycle service activities across assigned projects Act as primary contact for customers and internal stakeholders Support commissioning, start-up, and operational performance Coordinate engineering, operations, and technical support activities Monitor service KPIs and project delivery performance Support spare parts planning and service readiness Coordinate customer training and operational support Support digital monitoring and remote operations solutions Provide regular project reporting and updates Ensure compliance with HSEQ standards Tendering & Commercial Responsibilities Lead the preparation and submission of lifecycle service tenders, proposals, and quotations Review customer ITTs, RFQs, and service requirements Develop cost estimates, pricing models, and service delivery plans Coordinate inputs from engineering, operations, supply chain, and finance teams during tender preparation Support commercial reviews, risk assessments, and contract negotiations Identify project risks and develop mitigation strategies during both tender and execution phases Manage project handover from tender award through execution and service delivery Monitor project budgets, revenue forecasts, margins, and financial performance Support continuous improvement of tendering processes and project execution methodologies Qualifications & Skills Essential Experience in project management, lifecycle services, or service delivery environments Experience preparing tenders, proposals, quotations, or commercial submissions Strong stakeholder management and customer relationship skills Ability to coordinate cross-functional teams across multiple disciplines Strong organisational, planning, and problem-solving skills Commercial awareness with experience in budgeting, forecasting, and cost control Excellent written and verbal communication skills Desirable Degree-qualified in Engineering, Business, Project Management, or a related discipline Experience within Oil & Gas, Energy, Offshore, Marine, or Industrial sectors Knowledge of commissioning, operations support, or aftermarket services Understanding of contract management and commercial negotiations Experience with ERP and business systems such as SAP, Oracle, JD Edwards, Salesforce, or similar Project Management certification (PMP, PRINCE2, APM, or equivalent) Why Join Us Join our Global Family At NOV, you will be part of a global organisation committed to innovation, operational excellence, and developing the technologies that power the world's energy industry. We value collaboration, integrity, safety, and continuous improvement, providing employees with opportunities to grow their careers while contributing to meaningful projects that make a real impact. At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing • Private Medical Insurance • Employee Assistance Programme (EAP) Finance & Protection • Pension Plan • Income Protection • Life Assurance • Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) • Dental Insurance • Healthcare Cash Plan • Partner Life Assurance • Critical Illness Cover • Retail Vouchers • Gym Membership • Cycle to Work Scheme Travel Insurance About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team

German-Speaking Sales Account Manager Location: Pencoed, South Wales (Office-Based) Job Type: Full-Time, Permanent Salary: Competitive Base Salary + Uncapped Performance Incentives About the Role An exciting opportunity has arisen for a driven and commercially focused German-Speaking Sales Account Manager to join a growing business within the industrial manufacturing sector. This role is ideal for an ambitious sales professional who enjoys building relationships, generating new business, and delivering exceptional customer service in a fast-paced environment. You will be responsible for managing and developing customer accounts across German-speaking markets, identifying new opportunities, and driving revenue growth through proactive sales activity. Key Responsibilities Develop new business opportunities within the manufacturing and industrial sectors Build and maintain strong relationships with customers across Germany, Austria, and Switzerland Manage and grow existing customer accounts Respond quickly to customer enquiries and provide competitive quotations Convert enquiries into profitable sales opportunities Negotiate with suppliers to secure the best pricing and availability Manage the sales process from enquiry through to delivery Achieve and exceed individual sales targets Work closely with internal teams to ensure outstanding customer service About You Fluent in German and English, both written and spoken Proven experience in B2B sales, account management, or business development Strong commercial awareness and negotiation skills Highly motivated, target-driven, and proactive Excellent communication and relationship-building abilities Able to work effectively in a fast-paced sales environment Desirable Experience Experience selling industrial automation spare parts or related products Experience working with manufacturing, engineering, or industrial customers What's on Offer Competitive salary Uncapped performance-based incentives Company pension scheme Private medical insurance Life insurance Gym membership Sick pay Free on-site parking Casual dress environment Genuine career progression opportunities within a growing business Requirements Minimum 2 years' B2B sales experience Right to work in the United Kingdom Ability to travel daily to Pencoed, South Wales Apply Now If you're a motivated sales professional with German language skills and a passion for building customer relationships, we'd love to hear from you.

SF Partners are recruiting for a Spare Parts Sales Specialist (Sales Admin) for a business based in Coventry (CV7) Temp to perm c£18 per hour (£33,000 - £38,000) Must have SAP experience Your core tasks will include: Spare Parts Quoting & Order Fulfilment - Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system - Process spare parts and service-related orders for UK & Ireland customers using the ERP system - Coordinate customer returns, repairs, invoicing, and credit processes via ERP - Proactively monitor and manage open orders to ensure ontime delivery - Expedite sales order backlog to maximise billing output Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer onboarding to the E-Store digital platform - Collaborate with the European team to enhance transactional efficiency Inventory Control & Availability - Monitor local stock levels and backorders, proactively addressing shortages or risks - Optimise inventory levels to meet customer demands Process Improvement / KPI's / General - Drive improvements in quoting, order processing and customer service processes - Ensure adherence to established processes, standards, and SLA's - Assess and maintain clarity of SLA's, including terms and performance timelines and compliance - Track and report on key aftersales performance KPI's - Work collaboratively across all departments to support business objectives - Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading Your profile: Experience & Education - Minimum 4 years' experience in aftersales or a similar role - Sales Admin / Sales / Customer Service - Experience using ERP systems (ideally SAP S/4HANA & JDEdwards) & Microsoft 365 applications - Back-office quoting experience in a technical or industrial B2B environment (desirable) Skills - Excellent communication skills with strong commercial awareness and a customer-focused approach - An inquisitive mindset with a proactive and persistent approach to resolving customer and system-based challenges, with the ability to prioritise effectively - Strong analytical and complex problem-solving skills - Effective collaborator across cross-functional teams - Adaptable and resilient, with the ability to perform under pressure and in a fast-paced environment

NMS Recruit are seeking an experienced Field Service Project Manager to join a leading OEM in the marine and power generation sector. You will be responsible for the day-to-day management and delivery of customer service orders, customer contracts, and LTSA's (Long-Term Service Agreements), including technical and commercial aspects for UK and overseas service orders and contracts. This role involves overseeing planning, execution, and invoicing to ensure successful delivery within budget, compliance, and customer satisfaction.Responsibilities Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:Managing Customers & Interfaces Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades. Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle. Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment. Managing Enquiries & Quotations Evaluate and assess initial enquiries, collaborating with internal teams. Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies. Present bids to customers positively and enthusiastically, ensuring alignment with business objectives. Mobilising, Delivering & Maintaining Projects Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers. Identify and manage spare parts requirements and sub-contract supply for project activities. Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements. Improving Order Intake Identify opportunities for emergent works and support growth strategies. Work closely with customers to understand their needs and propose cost-effective solutions Internal Reporting Maintain accurate records and manage orders on internal systems, SAP and Job Register. Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service. Support the upkeep of systems for order intake and revenue forecasting Managing Project Finances Oversee cost management of orders to achieve agreed margins. Ensure final costings and accurate invoicing in collaboration with the Finance Department. Risk & Issue Management Identify and address risks/issues early in the contract lifecycle. Maintain and update risk/issue registers with mitigation strategies Essential Experience Demonstrated experience in order/contract management for field and customer service contracts. Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or renewables, industrial manufacturing. oil & gas, turbomachinery industries. Commercial awareness, including preparation of orders, contract terms, and invoicing. Proficiency in engineering management systems such as SAP. Microsoft Office suite. Strong understanding of technical, commercial, and financial aspects of field service businesses Clean UK Driving License UK Passport Willing to travel within the UK and overseas to visit customer sites Desirable Experience Experience in aftermarket services and sales. Proficient in MS projects or other similar tools HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience. Project management certifications (e.g., PRINCE2 or APMP) are desirable Benefits Up to £60,000 DOE 28 days holiday plus bank holidays Hyrbrid working with flexi time Birthday off Enhanced Pension scheme Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Hayley Dexis has an exciting opportunity available for a self-motivated Onsite Support person to join our well-established and experienced team based at our customer site in Sherburn, Malton . You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Onsite Support role The onsite support role is based within our customer site. Reporting to the Onsite Manager you will be based within the engineering office working collaboratively with the customers engineering team. The role has a broad range of responsibilities from managing the stores, stock control, sourcing and ordering spare parts, managing deliveries, dealing with ad hoc parts requests and emailing requests for quotes for the customer. You ll need to be a confident communicator in dealing and managing the customer, being the face of Hayley on-site. The ideal candidate with have a good mix of warehousing and / or stores experience with stock checking experience, coupled with excellent computer skills. An engineering background or manufacturing sector background is preferable. Working Hours: 40 hours per week Monday to Friday. 8:30am 17:00pm Key responsibilities as our Onsite Support Assist in raising sales orders for the onsite customer. Liaising with the customer on requirements or concerns raised. Carry out daily/weekly stock checks to reflect the requirements of the Contract. Manage workshop consumables, i.e. Fasteners, Air Fittings etc. Assist engineers in issuing spares required from the Stores. Add new items to stock as required, label products and stores racking to suit. Book in all deliveries on the required systems and put the spares away in the stores or allocated order collection points for engineers. What we're looking for in our Onsite Support person Engineering or manufacturing sector experience preferable Warehousing / Stores background with stock checking experience Full driving licence is preferable. Customer-focused, driven to provide consistently high levels of service. Good level of computer skills, including Microsoft Office. Good level of communication and numerical skills. Ability to prioritise workload and time management. What you ll get in return From 23 days annual leave (plus public/bank holidays) increased with length of service. Training provided through our own Hayley Academy. Company pension (if eligible). Life Assurance cover (x2 salary). Invitation to healthcare schemes. Wellness programmes. Uniform and PPE provided. Excellent opportunities and career prospects available. The recruitment process. Adverts will close on Sunday 19th October (we will extend should this be required) Process; Initial Screening Ongoing throughout advertising window. Teams / Video Interview with our Talent Acquisition Partner W/C 19th Oct Face to face final stage interview W/C 27th Oct Candidates selected for final stage interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. Finally We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; (url removed) We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Group please click apply now to become our Onsite Support person- we'd love to hear from you!

Customer Support Executive As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service. Customer Support Executive Key Responsibilities Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms. Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies. Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance. Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities. Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs. Collaborate with Application Engineers to verify technical specifications and finalise order documentation. Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery. Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release. Generate internal status reports and contribute to continuous improvement of customer service processes. Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution. Undertake additional responsibilities and provide cross-functional support as required. Customer Support Executive Preferred Qualifications & Requirements Bachelor s degree or equivalent work experience preferred. Minimum of 2 years experience in a customer service or sales support role, ideally within a technical or manufacturing environment. Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred). Excellent telephone and email etiquette. Strong verbal and written communication skills with a customer-first approach. Detail-oriented with the ability to manage multiple priorities under tight deadlines. Team-focused, proactive, and able to work independently. Strong problem-solving ability and adaptability in a fast-paced environment. Customer Support Executive Benefits & Hours of Work Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4% PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.