Permanent Senior HR Advisor-Regional Location: Multi-site (with monthly travel to Dagenham and Norfolk)Working Pattern: Hybrid - 3 days in the office, 2 days from homeAn excellent opportunity for an experienced HR professional who thrives in fast-paced, operational environments? Do you enjoy making a real impact and bringing fresh ideas to improve how things are done?We're working with a growing, forward-thinking, sustainable organisation that is expanding rapidly and investing in its people function. This is an exciting opportunity for a Senior HR Advisor to play a key role in shaping and strengthening HR practices across the business.This is a hands-on, operational role where you will be trusted to deliver, influence, and continuously improve. The organisation is keen to bring in someone who can challenge the status quo, suggest improvements, and help drive a modern, effective HR function.The RoleReporting in to the Head of HR, you will take ownership of day-to-day HR operations while supporting wider people initiatives. You will act as a trusted advisor to managers, managing complex employee relations matters and ensuring consistent, compliant HR delivery across multiple sites.Key Responsibilities Lead on employee relations casework, including disciplinary, grievance, performance, and absence management Provide practical HR advice and coaching to line managers in a blue-collar environment Support the delivery of HR operations, ensuring efficiency, consistency, and compliance Contribute to HR projects, change initiatives, and continuous improvement, bringing ideas and solutions Support recruitment, onboarding, and workforce planning activities Ensure HR policies are applied consistently and support ongoing policy development and improvement Maintain accurate HR data, reporting on trends such as absence and turnover Liaise with external stakeholders, including Occupational Health and legal advisors Play a key role in promoting a positive, engaged, and safety-focused culture About You CIPD Level 5 qualified (or equivalent experience) Strong experience in employee relations and case management Background as an HR Advisor within a blue-collar environment (e.g. industrial, manufacturing, production, logistics) Able to operate effectively in a multi-site role with monthly travel to Dagenham and Norfolk A pragmatic, solutions-focused HR professional who can manage competing priorities Confident advising managers and influencing decision-making Someone who is proactive, ideas-driven, and keen to improve processes and ways of working. Why Join? Be part of a sustainable and environmentally focused organisation making a real impact. Join a business that is growing and evolving, with opportunity to shape HR practices Enjoy a flexible hybrid working model - 3 days in the office and 2 days from home Work in a visible and influential role, partnering closely with leadership Opportunity to bring your ideas to life and drive meaningful change What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 17, 2026
Full time
Permanent Senior HR Advisor-Regional Location: Multi-site (with monthly travel to Dagenham and Norfolk)Working Pattern: Hybrid - 3 days in the office, 2 days from homeAn excellent opportunity for an experienced HR professional who thrives in fast-paced, operational environments? Do you enjoy making a real impact and bringing fresh ideas to improve how things are done?We're working with a growing, forward-thinking, sustainable organisation that is expanding rapidly and investing in its people function. This is an exciting opportunity for a Senior HR Advisor to play a key role in shaping and strengthening HR practices across the business.This is a hands-on, operational role where you will be trusted to deliver, influence, and continuously improve. The organisation is keen to bring in someone who can challenge the status quo, suggest improvements, and help drive a modern, effective HR function.The RoleReporting in to the Head of HR, you will take ownership of day-to-day HR operations while supporting wider people initiatives. You will act as a trusted advisor to managers, managing complex employee relations matters and ensuring consistent, compliant HR delivery across multiple sites.Key Responsibilities Lead on employee relations casework, including disciplinary, grievance, performance, and absence management Provide practical HR advice and coaching to line managers in a blue-collar environment Support the delivery of HR operations, ensuring efficiency, consistency, and compliance Contribute to HR projects, change initiatives, and continuous improvement, bringing ideas and solutions Support recruitment, onboarding, and workforce planning activities Ensure HR policies are applied consistently and support ongoing policy development and improvement Maintain accurate HR data, reporting on trends such as absence and turnover Liaise with external stakeholders, including Occupational Health and legal advisors Play a key role in promoting a positive, engaged, and safety-focused culture About You CIPD Level 5 qualified (or equivalent experience) Strong experience in employee relations and case management Background as an HR Advisor within a blue-collar environment (e.g. industrial, manufacturing, production, logistics) Able to operate effectively in a multi-site role with monthly travel to Dagenham and Norfolk A pragmatic, solutions-focused HR professional who can manage competing priorities Confident advising managers and influencing decision-making Someone who is proactive, ideas-driven, and keen to improve processes and ways of working. Why Join? Be part of a sustainable and environmentally focused organisation making a real impact. Join a business that is growing and evolving, with opportunity to shape HR practices Enjoy a flexible hybrid working model - 3 days in the office and 2 days from home Work in a visible and influential role, partnering closely with leadership Opportunity to bring your ideas to life and drive meaningful change What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
About the role As a Complaints Case Manager (known internally as Customer Resolution Case Owner), you'll handle complex customer complaints end-to-end, ensuring fair, timely and high-quality outcomes across multiple channels, including senior escalations (e.g. CEO office, regulators, MPs). Key responsibilities: Own complaints from initial contact through to resolution Conduct thorough investigations and root cause analysis Decide appropriate outcomes and redress in line with policy Manage your caseload effectively to reduce backlogs and aged cases Collaborate with internal teams and stakeholders to gather insights and challenge constructively Identify trends and share insights to drive continuous improvement Ensure compliance with regulatory requirements, policies and SLAs Maintain accurate records and clear audit trails Support team development through peer reviews or deputising where needed About you You're an experienced complaints professional who can confidently manage complex cases and deliver fair, balanced outcomes. You'll bring: Strong written and verbal communication skills Confidence handling sensitive or challenging conversations Excellent organisation and ability to manage a varied caseload Strong analytical and decision-making skills Ability to justify outcomes, including financial redress decisions A proactive, ownership mindset with the ability to work independently A collaborative approach and ability to build relationships across teams Openness to feedback and a focus on continuous improvement High levels of integrity, fairness and attention to detail Desirable: Experience in a regulated environment (e.g. utilities) Understanding of complaints handling best practice Above all , you're motivated to deliver the right outcomes for customers and improve their overall experience. What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Salary of £30,000 plus bonus up to 20% Attractive pension plan 31 days annual leave and six bank holidays Monday to Friday based in our office within Edinburgh Park. Subsidised staff restaurant and free gym membership Employee discounts Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Thursday 25 June 2026. A Disability Confident Committed Employer If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Jun 16, 2026
Full time
About the role As a Complaints Case Manager (known internally as Customer Resolution Case Owner), you'll handle complex customer complaints end-to-end, ensuring fair, timely and high-quality outcomes across multiple channels, including senior escalations (e.g. CEO office, regulators, MPs). Key responsibilities: Own complaints from initial contact through to resolution Conduct thorough investigations and root cause analysis Decide appropriate outcomes and redress in line with policy Manage your caseload effectively to reduce backlogs and aged cases Collaborate with internal teams and stakeholders to gather insights and challenge constructively Identify trends and share insights to drive continuous improvement Ensure compliance with regulatory requirements, policies and SLAs Maintain accurate records and clear audit trails Support team development through peer reviews or deputising where needed About you You're an experienced complaints professional who can confidently manage complex cases and deliver fair, balanced outcomes. You'll bring: Strong written and verbal communication skills Confidence handling sensitive or challenging conversations Excellent organisation and ability to manage a varied caseload Strong analytical and decision-making skills Ability to justify outcomes, including financial redress decisions A proactive, ownership mindset with the ability to work independently A collaborative approach and ability to build relationships across teams Openness to feedback and a focus on continuous improvement High levels of integrity, fairness and attention to detail Desirable: Experience in a regulated environment (e.g. utilities) Understanding of complaints handling best practice Above all , you're motivated to deliver the right outcomes for customers and improve their overall experience. What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Salary of £30,000 plus bonus up to 20% Attractive pension plan 31 days annual leave and six bank holidays Monday to Friday based in our office within Edinburgh Park. Subsidised staff restaurant and free gym membership Employee discounts Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Thursday 25 June 2026. A Disability Confident Committed Employer If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Lead the Business. Shape the Future. Build on 50+ Years of Success. Are you a commercially minded operator who understands field-based service delivery? Have you built your career in drainage, utilities, groundworks, construction, civil engineering, infrastructure maintenance or a closely related sector? Do you know what it takes to earn the respect of experienced crews, lead from the front and grow a successful SME without losing what makes it special? We are seeking a hands-on Managing Director to lead a highly respected, long-established SME into its next chapter. This is a rare opportunity to take the reins of a profitable business with strong foundations, loyal customers, an experienced workforce and genuine growth potential. The company has built its reputation over 50+ years by delivering specialist commercial and industrial drainage, maintenance and related services to customers across London, the South East and beyond. This appointment forms part of a planned leadership succession following the retirement of a long-serving and highly respected Managing Director. You will inherit a committed team, established customer relationships and a business with significant opportunity to evolve, diversify and grow. This is not a desk-only leadership role. We are looking for someone who can combine strategic thinking with practical operational understanding; someone who is as comfortable discussing growth plans with the Board as they are talking through site challenges, equipment, logistics, health & safety and customer delivery with operational teams. The Role at a Glance Managing Director Hands-on SME Leadership Location: Berkshire/Buckinghamshire borders Salary: £85,000 £90,000 + Executive benefits Contract: Full-time, permanent Reporting to: Chairman & Board Direct Reports: Operations Manager, Sales Manager, Executive Assistant Company: Established, profitable SME Culture: Practical Loyal Commercial Accountable People First Your background may include: Drainage, utilities, groundworks, civil engineering, construction services, environmental services, facilities maintenance, infrastructure maintenance, specialist contracting or field-based service operations. Previous / Current Roles: Operations Director, Commercial Director, Regional Director, Business Unit Director, General Manager. Divisional Director The Opportunity You will lead the overall direction, performance and long-term success of the business, working closely with the Board to develop and deliver a clear strategy for sustainable growth. The business has strong foundations, but there is also scope to think ambitiously. Future growth opportunities may include acquisitions, service diversification, expansion into adjacent markets, new commercial partnerships and continued development of the company s existing specialist services. Success will require a leader who can balance strategy with execution, commercial ambition with operational reality, and change with stability. You will need to build trust quickly with long-serving colleagues, customers and suppliers, while bringing fresh thinking and energy to the next phase of the company s journey. Where You ll Make an Impact Strategic Leadership • Develop and deliver the company s strategy, vision and growth plans. • Identify new markets, services, partnerships and investment opportunities. • Work closely with the Board to shape the future direction of the business. Commercial Growth • Drive revenue growth, profitability and long-term business performance. • Support business development, key account management and major commercial opportunities. • Lead significant bids, tenders, negotiations and strategic partnerships. Financial Management • Ensure sound financial controls, commercial decision-making and investment planning. • Work closely with the Finance Director and external advisers to maintain compliance and stability. Operational Leadership • Lead day-to-day operations across a field-based service business. • Ensure effective planning across people, equipment, vehicles and resources. • Drive operational efficiency, continuous improvement and high service standards. • Resolve operational challenges with a practical, hands-on approach. People & Culture • Lead, develop and inspire an experienced team. • Build trust and credibility across operational and commercial functions. • Foster a collaborative, accountable culture while supporting growth and succession planning. Governance & Compliance • Ensure compliance with health & safety, employment and industry regulations. • Maintain effective risk management, governance and quality standards. • Provide clear reporting and updates to the Board. About You You ll likely be an experienced Managing Director, General Manager, Operations Director, Commercial Director or Business Unit Leader with a track record of leading operational, field-based or contractor-led businesses. You ll bring • Senior leadership experience within an SME, contractor, utilities, construction, engineering or related operational environment. • Strong commercial acumen with accountability for revenue growth, profitability and business performance. • Experience leading operational teams and earning credibility with frontline, site-based or field-service workforces. • A practical, hands-on leadership style, ideally with experience close to frontline operations earlier in your career. • Strong business development, client relationship and commercial negotiation skills, including bids, tenders and contracts. • A solid understanding of health & safety, compliance, risk management and governance. • Excellent communication, stakeholder management and leadership skills, with the ability to influence at all levels. • Integrity, resilience, sound judgement and the ability to drive change while maintaining team engagement. Desirable • Experience within drainage, utilities, groundworks, civil engineering, infrastructure maintenance or related sectors. • Experience delivering growth through acquisitions, diversification or new service development. • Knowledge of regulated, compliance-led or environmental sectors. • NEBOSH, IOSH or equivalent health & safety qualification. • Experience managing depot-based, vehicle-led or equipment-intensive operations. Why This Role? This is a rare opportunity to take over a profitable, long-established business with an excellent reputation and strong foundations. Working closely with the Board, you'll lead an experienced team through a planned succession while shaping the next phase of growth. You'll have genuine autonomy, visibility and influence, with the opportunity to expand services, develop people, strengthen performance and leave a lasting legacy. If you're a commercially astute, hands-on leader who thrives in operational environments and wants to make a meaningful impact, we'd love to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jun 12, 2026
Full time
Lead the Business. Shape the Future. Build on 50+ Years of Success. Are you a commercially minded operator who understands field-based service delivery? Have you built your career in drainage, utilities, groundworks, construction, civil engineering, infrastructure maintenance or a closely related sector? Do you know what it takes to earn the respect of experienced crews, lead from the front and grow a successful SME without losing what makes it special? We are seeking a hands-on Managing Director to lead a highly respected, long-established SME into its next chapter. This is a rare opportunity to take the reins of a profitable business with strong foundations, loyal customers, an experienced workforce and genuine growth potential. The company has built its reputation over 50+ years by delivering specialist commercial and industrial drainage, maintenance and related services to customers across London, the South East and beyond. This appointment forms part of a planned leadership succession following the retirement of a long-serving and highly respected Managing Director. You will inherit a committed team, established customer relationships and a business with significant opportunity to evolve, diversify and grow. This is not a desk-only leadership role. We are looking for someone who can combine strategic thinking with practical operational understanding; someone who is as comfortable discussing growth plans with the Board as they are talking through site challenges, equipment, logistics, health & safety and customer delivery with operational teams. The Role at a Glance Managing Director Hands-on SME Leadership Location: Berkshire/Buckinghamshire borders Salary: £85,000 £90,000 + Executive benefits Contract: Full-time, permanent Reporting to: Chairman & Board Direct Reports: Operations Manager, Sales Manager, Executive Assistant Company: Established, profitable SME Culture: Practical Loyal Commercial Accountable People First Your background may include: Drainage, utilities, groundworks, civil engineering, construction services, environmental services, facilities maintenance, infrastructure maintenance, specialist contracting or field-based service operations. Previous / Current Roles: Operations Director, Commercial Director, Regional Director, Business Unit Director, General Manager. Divisional Director The Opportunity You will lead the overall direction, performance and long-term success of the business, working closely with the Board to develop and deliver a clear strategy for sustainable growth. The business has strong foundations, but there is also scope to think ambitiously. Future growth opportunities may include acquisitions, service diversification, expansion into adjacent markets, new commercial partnerships and continued development of the company s existing specialist services. Success will require a leader who can balance strategy with execution, commercial ambition with operational reality, and change with stability. You will need to build trust quickly with long-serving colleagues, customers and suppliers, while bringing fresh thinking and energy to the next phase of the company s journey. Where You ll Make an Impact Strategic Leadership • Develop and deliver the company s strategy, vision and growth plans. • Identify new markets, services, partnerships and investment opportunities. • Work closely with the Board to shape the future direction of the business. Commercial Growth • Drive revenue growth, profitability and long-term business performance. • Support business development, key account management and major commercial opportunities. • Lead significant bids, tenders, negotiations and strategic partnerships. Financial Management • Ensure sound financial controls, commercial decision-making and investment planning. • Work closely with the Finance Director and external advisers to maintain compliance and stability. Operational Leadership • Lead day-to-day operations across a field-based service business. • Ensure effective planning across people, equipment, vehicles and resources. • Drive operational efficiency, continuous improvement and high service standards. • Resolve operational challenges with a practical, hands-on approach. People & Culture • Lead, develop and inspire an experienced team. • Build trust and credibility across operational and commercial functions. • Foster a collaborative, accountable culture while supporting growth and succession planning. Governance & Compliance • Ensure compliance with health & safety, employment and industry regulations. • Maintain effective risk management, governance and quality standards. • Provide clear reporting and updates to the Board. About You You ll likely be an experienced Managing Director, General Manager, Operations Director, Commercial Director or Business Unit Leader with a track record of leading operational, field-based or contractor-led businesses. You ll bring • Senior leadership experience within an SME, contractor, utilities, construction, engineering or related operational environment. • Strong commercial acumen with accountability for revenue growth, profitability and business performance. • Experience leading operational teams and earning credibility with frontline, site-based or field-service workforces. • A practical, hands-on leadership style, ideally with experience close to frontline operations earlier in your career. • Strong business development, client relationship and commercial negotiation skills, including bids, tenders and contracts. • A solid understanding of health & safety, compliance, risk management and governance. • Excellent communication, stakeholder management and leadership skills, with the ability to influence at all levels. • Integrity, resilience, sound judgement and the ability to drive change while maintaining team engagement. Desirable • Experience within drainage, utilities, groundworks, civil engineering, infrastructure maintenance or related sectors. • Experience delivering growth through acquisitions, diversification or new service development. • Knowledge of regulated, compliance-led or environmental sectors. • NEBOSH, IOSH or equivalent health & safety qualification. • Experience managing depot-based, vehicle-led or equipment-intensive operations. Why This Role? This is a rare opportunity to take over a profitable, long-established business with an excellent reputation and strong foundations. Working closely with the Board, you'll lead an experienced team through a planned succession while shaping the next phase of growth. You'll have genuine autonomy, visibility and influence, with the opportunity to expand services, develop people, strengthen performance and leave a lasting legacy. If you're a commercially astute, hands-on leader who thrives in operational environments and wants to make a meaningful impact, we'd love to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
People & Culture Advisor Salary: 36,500 pro rata (Open to discussion) Working Hours: Part-time (25-30 hours per week, ideally across 5 days; 4 days considered) Contract Type: 12-month FTC (maternity cover) Location: West London (primarily office-based with up to 1-day WFH) About Us My client is a London-based research and development company specialising in the design and manufacture of high-quality, award-winning technical products for the entertainment industry. They create industry-leading solutions with a strong focus on quality and reliability. Their expertise includes industrial hardware, software design, quality assurance, and manufacturing across areas such as lighting control, LED video processing and motion control. They work on both client-led projects and develop in-house products distributed globally. They are employee-owned and a certified B Corp, with a culture centred on innovation, collaboration and flexibility. About the Team The People & Culture team is a small, close-knit group covering recruitment, employee support, coaching, policy advice, analytics, pay and benefits, training, and health & safety. The team has strong interests in EDI, neurodiversity and maintaining B Corp standards. Job Summary This role partners closely with departments, building strong relationships with employees and leaders. You will contribute to a positive workplace culture, provide HR expertise, and support managers to maintain a high-performing environment. Key Responsibilities The People and Culture Senior Advisor will provide a high quality and empathic service across all departments. They will build strong relationships at all levels, with the support of the Head of People & Culture. This will include the ability to: Develop high-trust working relationships with line managers, meeting regularly to advise on employee issues, and offer guidance and support Oversee recruitment, with a focus on providing a positive experience for candidates at every stage of their contact with us Support managers to define recruitment needs, and to identify talented candidates Resolve complex or sensitive employee issues, showing patience and perseverance, seeking input from other team members where appropriate Use standard and adapted templates, to provide regular data for people plans and manager dashboards. Demonstrate attention to detail and accuracy, when processing payroll and pensions Provide an objective and balanced approach to complex casework, including investigations and (under guidance) informal resolution of concerns Maintain excellent quality written records, including file notes, investigation reports and other documentation Contribute to the review and development of company policies and procedures, showing a proactive interest in keeping your own knowledge and understanding up to date Deliver and co-ordinate company on boarding or training to individuals or small groups, building connection through each interaction. Essential Qualifications and Experience The ability to build trusted working relationships at all levels, connecting positively with people Calm and considered approach to finding solutions, with a willingness to consider all views Good understanding of HR best practice and employment law Excellent verbal and written communication skills, with the ability to adjust for your audience Able to resolve conflict or misunderstandings with sensitivity and care Analytical and reporting skills, ideally with experience providing information for data dashboards Possess the highest standards of confidentiality and discretion, handling sensitive information safely Act as a fair and neutral people professional, capable of co-ordinating investigations as part of casework Highly organised and accurate, maintaining excellent quality records and meeting notes Experience with payroll and pensions, including hands on use of payroll systems Experience conducting initial stage screening or interviews, and overseeing selection processes Comfortable using an HRIS for maintaining employee records, recruitment and performance tracking At least 1 years' experience working at Senior Advisor level or equivalent CIPD qualified, or working towards this with equivalent experience Desirable Extras Experience of working in an engineering or technology environment Have worked with skills matrices or performance development programmes Familiarity with PeopleHR (HRIS), Quickbooks (Payroll) and NetSuite (HR ticket tracking) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 11, 2026
Contractor
People & Culture Advisor Salary: 36,500 pro rata (Open to discussion) Working Hours: Part-time (25-30 hours per week, ideally across 5 days; 4 days considered) Contract Type: 12-month FTC (maternity cover) Location: West London (primarily office-based with up to 1-day WFH) About Us My client is a London-based research and development company specialising in the design and manufacture of high-quality, award-winning technical products for the entertainment industry. They create industry-leading solutions with a strong focus on quality and reliability. Their expertise includes industrial hardware, software design, quality assurance, and manufacturing across areas such as lighting control, LED video processing and motion control. They work on both client-led projects and develop in-house products distributed globally. They are employee-owned and a certified B Corp, with a culture centred on innovation, collaboration and flexibility. About the Team The People & Culture team is a small, close-knit group covering recruitment, employee support, coaching, policy advice, analytics, pay and benefits, training, and health & safety. The team has strong interests in EDI, neurodiversity and maintaining B Corp standards. Job Summary This role partners closely with departments, building strong relationships with employees and leaders. You will contribute to a positive workplace culture, provide HR expertise, and support managers to maintain a high-performing environment. Key Responsibilities The People and Culture Senior Advisor will provide a high quality and empathic service across all departments. They will build strong relationships at all levels, with the support of the Head of People & Culture. This will include the ability to: Develop high-trust working relationships with line managers, meeting regularly to advise on employee issues, and offer guidance and support Oversee recruitment, with a focus on providing a positive experience for candidates at every stage of their contact with us Support managers to define recruitment needs, and to identify talented candidates Resolve complex or sensitive employee issues, showing patience and perseverance, seeking input from other team members where appropriate Use standard and adapted templates, to provide regular data for people plans and manager dashboards. Demonstrate attention to detail and accuracy, when processing payroll and pensions Provide an objective and balanced approach to complex casework, including investigations and (under guidance) informal resolution of concerns Maintain excellent quality written records, including file notes, investigation reports and other documentation Contribute to the review and development of company policies and procedures, showing a proactive interest in keeping your own knowledge and understanding up to date Deliver and co-ordinate company on boarding or training to individuals or small groups, building connection through each interaction. Essential Qualifications and Experience The ability to build trusted working relationships at all levels, connecting positively with people Calm and considered approach to finding solutions, with a willingness to consider all views Good understanding of HR best practice and employment law Excellent verbal and written communication skills, with the ability to adjust for your audience Able to resolve conflict or misunderstandings with sensitivity and care Analytical and reporting skills, ideally with experience providing information for data dashboards Possess the highest standards of confidentiality and discretion, handling sensitive information safely Act as a fair and neutral people professional, capable of co-ordinating investigations as part of casework Highly organised and accurate, maintaining excellent quality records and meeting notes Experience with payroll and pensions, including hands on use of payroll systems Experience conducting initial stage screening or interviews, and overseeing selection processes Comfortable using an HRIS for maintaining employee records, recruitment and performance tracking At least 1 years' experience working at Senior Advisor level or equivalent CIPD qualified, or working towards this with equivalent experience Desirable Extras Experience of working in an engineering or technology environment Have worked with skills matrices or performance development programmes Familiarity with PeopleHR (HRIS), Quickbooks (Payroll) and NetSuite (HR ticket tracking) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
NMS Recruit are seeking an experienced Field Service Project Manager to join a leading OEM in the marine and power generation sector. You will be responsible for the day-to-day management and delivery of customer service orders, customer contracts, and LTSA's (Long-Term Service Agreements), including technical and commercial aspects for UK and overseas service orders and contracts. This role involves overseeing planning, execution, and invoicing to ensure successful delivery within budget, compliance, and customer satisfaction.Responsibilities Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:Managing Customers & Interfaces Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades. Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle. Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment. Managing Enquiries & Quotations Evaluate and assess initial enquiries, collaborating with internal teams. Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies. Present bids to customers positively and enthusiastically, ensuring alignment with business objectives. Mobilising, Delivering & Maintaining Projects Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers. Identify and manage spare parts requirements and sub-contract supply for project activities. Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements. Improving Order Intake Identify opportunities for emergent works and support growth strategies. Work closely with customers to understand their needs and propose cost-effective solutions Internal Reporting Maintain accurate records and manage orders on internal systems, SAP and Job Register. Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service. Support the upkeep of systems for order intake and revenue forecasting Managing Project Finances Oversee cost management of orders to achieve agreed margins. Ensure final costings and accurate invoicing in collaboration with the Finance Department. Risk & Issue Management Identify and address risks/issues early in the contract lifecycle. Maintain and update risk/issue registers with mitigation strategies Essential Experience Demonstrated experience in order/contract management for field and customer service contracts. Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or renewables, industrial manufacturing. oil & gas, turbomachinery industries. Commercial awareness, including preparation of orders, contract terms, and invoicing. Proficiency in engineering management systems such as SAP. Microsoft Office suite. Strong understanding of technical, commercial, and financial aspects of field service businesses Clean UK Driving License UK Passport Willing to travel within the UK and overseas to visit customer sites Desirable Experience Experience in aftermarket services and sales. Proficient in MS projects or other similar tools HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience. Project management certifications (e.g., PRINCE2 or APMP) are desirable Benefits Up to £60,000 DOE 28 days holiday plus bank holidays Hyrbrid working with flexi time Birthday off Enhanced Pension scheme Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Oct 08, 2025
Full time
NMS Recruit are seeking an experienced Field Service Project Manager to join a leading OEM in the marine and power generation sector. You will be responsible for the day-to-day management and delivery of customer service orders, customer contracts, and LTSA's (Long-Term Service Agreements), including technical and commercial aspects for UK and overseas service orders and contracts. This role involves overseeing planning, execution, and invoicing to ensure successful delivery within budget, compliance, and customer satisfaction.Responsibilities Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:Managing Customers & Interfaces Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades. Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle. Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment. Managing Enquiries & Quotations Evaluate and assess initial enquiries, collaborating with internal teams. Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies. Present bids to customers positively and enthusiastically, ensuring alignment with business objectives. Mobilising, Delivering & Maintaining Projects Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers. Identify and manage spare parts requirements and sub-contract supply for project activities. Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements. Improving Order Intake Identify opportunities for emergent works and support growth strategies. Work closely with customers to understand their needs and propose cost-effective solutions Internal Reporting Maintain accurate records and manage orders on internal systems, SAP and Job Register. Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service. Support the upkeep of systems for order intake and revenue forecasting Managing Project Finances Oversee cost management of orders to achieve agreed margins. Ensure final costings and accurate invoicing in collaboration with the Finance Department. Risk & Issue Management Identify and address risks/issues early in the contract lifecycle. Maintain and update risk/issue registers with mitigation strategies Essential Experience Demonstrated experience in order/contract management for field and customer service contracts. Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or renewables, industrial manufacturing. oil & gas, turbomachinery industries. Commercial awareness, including preparation of orders, contract terms, and invoicing. Proficiency in engineering management systems such as SAP. Microsoft Office suite. Strong understanding of technical, commercial, and financial aspects of field service businesses Clean UK Driving License UK Passport Willing to travel within the UK and overseas to visit customer sites Desirable Experience Experience in aftermarket services and sales. Proficient in MS projects or other similar tools HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience. Project management certifications (e.g., PRINCE2 or APMP) are desirable Benefits Up to £60,000 DOE 28 days holiday plus bank holidays Hyrbrid working with flexi time Birthday off Enhanced Pension scheme Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
