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senior major incident manager
Red Rhino Solutions
3rd Line Support Engineers
Red Rhino Solutions Barnsley, Yorkshire
We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities. Role Senior 3rd Line IT Support Engineer Location Hybrid with travel to Barnsley office 2/3 times per week and customer related travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain. The Role Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will act as the senior technical authority during major incidents, escalations, and high-impact situations. This role combines deep technical expertise, decision-making under pressure, and excellent communication skills to manage both technical recovery and customer relationships. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution. You will join an international service team operating across three continents, working collaboratively with engineers and customers globally. This role offers opportunities to travel, mentor teams internationally, and support customers onsite when required. While the role is primarily hybrid-based in Spain, travel will form part of the position, particularly to the United Kingdom, where most customers are based. There may also be occasional travel opportunities to Australia, South Africa, and other international locations depending on customer needs and project requirements. We are therefore looking for candidates who are comfortable working in a global environment and open to occasional international travel. Experience and Attributes Take control of P1 incidents and provide structure in critical situations Communicate confidently with technical and non-technical stakeholders De-escalate complex situations Protect customer relationships and business interests Identify root causes and improve service quality Mentor engineers and raise the technical level of the team Collaborate with international teams across multiple regions Provide occasional onsite support and mentoring abroad Key Responsibilities Incident Leadership Lead technical response for Priority 1 incidents Coordinate internal teams and third-party vendors Provide clear communications to customers and leadership Manage resolution and post-incident reviews Escalation Management Final escalation point for complex multi-client incidents Perform root cause analysis and implement permanent fixes Prevent recurrence through corrective actions Customer Technical Relationship Participate in service reviews and escalation calls Handle sensitive situations professionally Build trust with high-demand customers Support key customers onsite when required Advanced Troubleshooting & Continuous Improvement Diagnose complex infrastructure, cloud, networking, and identity issues Work in multi-tenant MSP environments Mentor Level 1 and Level 2 engineers Improve technical standards, documentation, and operational processes Projects & Change Management Support migrations, onboarding, and critical changes Review technical designs and identify risks Participate in high-impact cutovers and changes Provide onsite technical leadership during key deployments when required Required Technical Experience Experience 3+ years in an MSP environment Experience managing critical incidents Customer-focused technical leadership Experience working with international customers (preferred but not essential) Microsoft & Identity Windows Server () Active Directory, Entra ID (Azure AD), Group Policy Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive Infrastructure & Cloud VMware and/or Hyper-V Microsoft Azure (IaaS and Identity) Backup and Disaster Recovery Networking TCP/IP, DNS, DHCP, VLANs, VPNs Firewall troubleshooting and traffic analysis Security MFA, Conditional Access, Endpoint Protection Basic security incident containment Tools RMM and PSA tools (Autotask, ConnectWise, or similar) Monitoring and alerting systems Essential Soft Skills We are looking for professionals able to: Remain calm under pressure Take ownership and leadership Communicate clearly during incidents Manage demanding or frustrated customers Balance technical and commercial decisions Make decisions with incomplete information Lead without direct authority Work effectively across international teams Be open to occasional international travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.
May 19, 2026
Full time
We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities. Role Senior 3rd Line IT Support Engineer Location Hybrid with travel to Barnsley office 2/3 times per week and customer related travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain. The Role Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will act as the senior technical authority during major incidents, escalations, and high-impact situations. This role combines deep technical expertise, decision-making under pressure, and excellent communication skills to manage both technical recovery and customer relationships. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution. You will join an international service team operating across three continents, working collaboratively with engineers and customers globally. This role offers opportunities to travel, mentor teams internationally, and support customers onsite when required. While the role is primarily hybrid-based in Spain, travel will form part of the position, particularly to the United Kingdom, where most customers are based. There may also be occasional travel opportunities to Australia, South Africa, and other international locations depending on customer needs and project requirements. We are therefore looking for candidates who are comfortable working in a global environment and open to occasional international travel. Experience and Attributes Take control of P1 incidents and provide structure in critical situations Communicate confidently with technical and non-technical stakeholders De-escalate complex situations Protect customer relationships and business interests Identify root causes and improve service quality Mentor engineers and raise the technical level of the team Collaborate with international teams across multiple regions Provide occasional onsite support and mentoring abroad Key Responsibilities Incident Leadership Lead technical response for Priority 1 incidents Coordinate internal teams and third-party vendors Provide clear communications to customers and leadership Manage resolution and post-incident reviews Escalation Management Final escalation point for complex multi-client incidents Perform root cause analysis and implement permanent fixes Prevent recurrence through corrective actions Customer Technical Relationship Participate in service reviews and escalation calls Handle sensitive situations professionally Build trust with high-demand customers Support key customers onsite when required Advanced Troubleshooting & Continuous Improvement Diagnose complex infrastructure, cloud, networking, and identity issues Work in multi-tenant MSP environments Mentor Level 1 and Level 2 engineers Improve technical standards, documentation, and operational processes Projects & Change Management Support migrations, onboarding, and critical changes Review technical designs and identify risks Participate in high-impact cutovers and changes Provide onsite technical leadership during key deployments when required Required Technical Experience Experience 3+ years in an MSP environment Experience managing critical incidents Customer-focused technical leadership Experience working with international customers (preferred but not essential) Microsoft & Identity Windows Server () Active Directory, Entra ID (Azure AD), Group Policy Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive Infrastructure & Cloud VMware and/or Hyper-V Microsoft Azure (IaaS and Identity) Backup and Disaster Recovery Networking TCP/IP, DNS, DHCP, VLANs, VPNs Firewall troubleshooting and traffic analysis Security MFA, Conditional Access, Endpoint Protection Basic security incident containment Tools RMM and PSA tools (Autotask, ConnectWise, or similar) Monitoring and alerting systems Essential Soft Skills We are looking for professionals able to: Remain calm under pressure Take ownership and leadership Communicate clearly during incidents Manage demanding or frustrated customers Balance technical and commercial decisions Make decisions with incomplete information Lead without direct authority Work effectively across international teams Be open to occasional international travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.
Contract Scotland
Health & Safety Advisor
Contract Scotland
Health, Safety & Environmental Advisor Civil Engineering Glasgow and Central Belt Full-Time Permanent A leading privately owned Civil Engineering and Construction Contractor is seeking an experienced Health, Safety & Environmental (HSE) Advisor to support a growing portfolio of infrastructure and civil engineering projects across Glasgow and Central Scotland. This is an exciting opportunity to join a highly regarded contractor delivering major projects throughout the UK, with excellent long-term career prospects and a strong commitment to Health, Safety, Environmental and Quality standards. The Role Reporting to the Senior HSE Advisor and HSEQ Manager, you will advise site management teams on all Health, Safety and Environmental matters while supporting the delivery of the company s HSEQ objectives, management systems and continuous improvement plans across live construction projects. Key responsibilities include: Carrying out site inspections, audits and reporting findings to management teams Supporting and coordinating work-pack preparation including RAMS, permits, COSHH and lifting studies Assisting with training coordination, toolbox talks and safety initiatives Investigating incidents, near misses and dangerous occurrences, ensuring corrective actions are implemented Promoting a positive HSE culture and sharing best practice across projects Liaising with clients, site teams and external authorities Supporting operational planning to ensure risk assessments and safe systems of work are effectively implemented Advising Directors and management teams on HSE legislation, compliance and industry best practice Monitoring site safety performance and driving continuous improvement initiatives What We re Looking For NEBOSH General Certificate IOSH Membership CSCS Card (Technical, Supervisor or Manager level) HNC/HND or Degree in a construction-related discipline Proven experience within civil engineering or construction projects Strong knowledge of current HSE legislation and industry best practice Experience preparing work packs and construction safety documentation Full UK Driving Licence Experience within power, energy or high-risk industries is desired. What s On Offer Competitive salary Excellent benefits package Company pension Private medical insurance Ongoing professional development and career progression If you re a proactive HSE professional looking for your next challenge within a successful and expanding contractor, we d love to hear from you. Please apply with a copy of your most recent CV or for more information, contact Louise Knock on (phone number removed) quoting J47016. Legal Information: We act as an employment agency for permanent work and as an employment business for temporary work. For roles in the UK, applicants must be eligible to live and work in the UK. We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.
May 18, 2026
Full time
Health, Safety & Environmental Advisor Civil Engineering Glasgow and Central Belt Full-Time Permanent A leading privately owned Civil Engineering and Construction Contractor is seeking an experienced Health, Safety & Environmental (HSE) Advisor to support a growing portfolio of infrastructure and civil engineering projects across Glasgow and Central Scotland. This is an exciting opportunity to join a highly regarded contractor delivering major projects throughout the UK, with excellent long-term career prospects and a strong commitment to Health, Safety, Environmental and Quality standards. The Role Reporting to the Senior HSE Advisor and HSEQ Manager, you will advise site management teams on all Health, Safety and Environmental matters while supporting the delivery of the company s HSEQ objectives, management systems and continuous improvement plans across live construction projects. Key responsibilities include: Carrying out site inspections, audits and reporting findings to management teams Supporting and coordinating work-pack preparation including RAMS, permits, COSHH and lifting studies Assisting with training coordination, toolbox talks and safety initiatives Investigating incidents, near misses and dangerous occurrences, ensuring corrective actions are implemented Promoting a positive HSE culture and sharing best practice across projects Liaising with clients, site teams and external authorities Supporting operational planning to ensure risk assessments and safe systems of work are effectively implemented Advising Directors and management teams on HSE legislation, compliance and industry best practice Monitoring site safety performance and driving continuous improvement initiatives What We re Looking For NEBOSH General Certificate IOSH Membership CSCS Card (Technical, Supervisor or Manager level) HNC/HND or Degree in a construction-related discipline Proven experience within civil engineering or construction projects Strong knowledge of current HSE legislation and industry best practice Experience preparing work packs and construction safety documentation Full UK Driving Licence Experience within power, energy or high-risk industries is desired. What s On Offer Competitive salary Excellent benefits package Company pension Private medical insurance Ongoing professional development and career progression If you re a proactive HSE professional looking for your next challenge within a successful and expanding contractor, we d love to hear from you. Please apply with a copy of your most recent CV or for more information, contact Louise Knock on (phone number removed) quoting J47016. Legal Information: We act as an employment agency for permanent work and as an employment business for temporary work. For roles in the UK, applicants must be eligible to live and work in the UK. We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.
Karter Thomas Ltd
Compliance Manager
Karter Thomas Ltd Slough, Berkshire
Permanent Salary: Circa £63,500 per annum Contract: Permanent Hours: Full time (37 hours per week) Working pattern: Hybrid - minimum of 2 days per week on site Location: South East England The Opportunity An established organisation within the housing and property sector is seeking an experienced Compliance Manager to lead and oversee statutory and building safety compliance across a diverse property portfolio. This is a key leadership role, offering responsibility for critical safety areas and direct engagement with senior management. Key Responsibilities Lead the organisation's compliance function, covering areas such as fire safety, gas, electrical, asbestos, legionella, lifts, and mechanical installations Ensure full adherence to relevant legislation, regulatory frameworks, and industry standards, including the Fire Safety Order 2005 Manage and monitor external contractors and service providers, ensuring performance, value for money, and quality assurance Produce regular assurance and performance reports for senior leadership and executive teams Oversee compliance audits and ensure timely completion of all remedial actions Line manage a small specialist compliance team, supporting professional development and operational effectiveness Play a key role in major incident planning, out-of-hours response arrangements, and organisational risk management Work collaboratively with internal departments to promote safety awareness and continuous improvement across the organisation About You You will be a confident and knowledgeable compliance professional with experience gained within a housing, local authority, or facilities management environment. Essential requirements: A relevant compliance qualification Proven experience managing compliance programmes and associated remedial works Strong knowledge of building safety, compliance legislation, and regulatory requirements Ability to prepare and present reports to senior stakeholders Full UK driving licence with access to a roadworthy vehicle Willingness to participate in an out-of-hours rota and major incident response Desirable but not essential: IOSH or NEBOSH qualification Experience with compliance management systems or specialist property software Background in fire safety, asbestos, water hygiene, gas, or electrical compliance What's on Offer Competitive salary package Hybrid working arrangement Opportunity to lead a critical compliance function within a well-established organisation Exposure to senior leadership and strategic decision-making
May 18, 2026
Full time
Permanent Salary: Circa £63,500 per annum Contract: Permanent Hours: Full time (37 hours per week) Working pattern: Hybrid - minimum of 2 days per week on site Location: South East England The Opportunity An established organisation within the housing and property sector is seeking an experienced Compliance Manager to lead and oversee statutory and building safety compliance across a diverse property portfolio. This is a key leadership role, offering responsibility for critical safety areas and direct engagement with senior management. Key Responsibilities Lead the organisation's compliance function, covering areas such as fire safety, gas, electrical, asbestos, legionella, lifts, and mechanical installations Ensure full adherence to relevant legislation, regulatory frameworks, and industry standards, including the Fire Safety Order 2005 Manage and monitor external contractors and service providers, ensuring performance, value for money, and quality assurance Produce regular assurance and performance reports for senior leadership and executive teams Oversee compliance audits and ensure timely completion of all remedial actions Line manage a small specialist compliance team, supporting professional development and operational effectiveness Play a key role in major incident planning, out-of-hours response arrangements, and organisational risk management Work collaboratively with internal departments to promote safety awareness and continuous improvement across the organisation About You You will be a confident and knowledgeable compliance professional with experience gained within a housing, local authority, or facilities management environment. Essential requirements: A relevant compliance qualification Proven experience managing compliance programmes and associated remedial works Strong knowledge of building safety, compliance legislation, and regulatory requirements Ability to prepare and present reports to senior stakeholders Full UK driving licence with access to a roadworthy vehicle Willingness to participate in an out-of-hours rota and major incident response Desirable but not essential: IOSH or NEBOSH qualification Experience with compliance management systems or specialist property software Background in fire safety, asbestos, water hygiene, gas, or electrical compliance What's on Offer Competitive salary package Hybrid working arrangement Opportunity to lead a critical compliance function within a well-established organisation Exposure to senior leadership and strategic decision-making
Hays Specialist Recruitment Limited
Demand/Capacity Manager
Hays Specialist Recruitment Limited
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Deerfoot Recruitment Solutions Limited
Head of IT Service Management
Deerfoot Recruitment Solutions Limited Hatfield, Hertfordshire
Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire 110,000 - 130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressure Desirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certifications Package and benefits Base salary 110,000 - 130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing support This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
May 18, 2026
Full time
Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire 110,000 - 130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIOps Lead and develop a high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management / Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation Strong stakeholder engagement skills, including C-suite interaction Data-driven approach with the ability to lead under pressure Desirable Cyber incident response experience ServiceNow, Jira Service Management or similar ITSM tools Exposure to AIOps, observability, automation Advanced ITIL or relevant certifications Package and benefits Base salary 110,000 - 130,000 (DOE) Up to 30% discretionary bonus Up to 7% matched pension Private medical insurance Strong holiday allowance + option to buy more "Work from anywhere" flexibility Additional perks including discounts and wellbeing support This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation. Apply now for a confidential discussion. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Hays Specialist Recruitment Limited
EHS Advisor
Hays Specialist Recruitment Limited
We are supporting a well established construction contractor specialising in complex civil engineering and infrastructure projects across rail, highways and utilities.An opportunity has arisen for an experienced Environmental, Health & Safety (EHS) Advisor to support two projects on HS2 infrastructure in the Birmingham area, including a £13m Rail Track Drainage scheme.Working for a well-established, contractor with a strong reputation in major civil engineering delivery, you will play a key role in driving EHS standards across complex, high-risk works.Reporting to the Regional EHS Manager you will support the delivery teams by monitoring and implementing the company's Environmental, Health & Safety Management System, ensuring full compliance with legislative requirements and project-specific EHS obligations at all times.This is a site-based role split between two projects working in close liaison with construction management, subcontractors and senior leadership.You will: Implement the company's Environmental, Health & Safety policies, procedures and management systems Provide competent EHS advice, guidance and instruction to management, safety representatives, employees and subcontractors Ensure compliance with all Environmental, Health & Safety statutory provisions and legislation Promote and maintain best practice EHS standards across all site activities Deliver site inductions, EHS briefings and training for employees and subcontractors Coordinate the preparation, review and approval of method statements, risk assessments, safe plans of action and permit-to-work systems Conduct regular site inspections, audits and compliance reviews, reporting findings to site and senior management Ensure strict close out of actions arising from audits, inspections and safety interventions Ensure all incidents and near misses are reported, investigated and lessons learnt are communicated effectively Complete statutory notifications to relevant authorities, insurers and senior management where required Take a proactive approach to EHS performance, safety leadership and behavioural safety Maintain EHS administrative systems including registers, records, monthly reports and management presentations Support site management with Toolbox Talks, safety campaigns and EHS initiatives Compile information for the Handover Safety File at project completion Actively promote the organisation's mission of achieving a healthy, incident and injury free workplaceYou will have: A NEBOSH qualification and ideally IOSH Membership. Experience in a similar EHS role within construction or civil engineering. Strong IT skills, including Microsoft Office and advanced Excel. The ability to work independently while influencing site teams. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 17, 2026
Full time
We are supporting a well established construction contractor specialising in complex civil engineering and infrastructure projects across rail, highways and utilities.An opportunity has arisen for an experienced Environmental, Health & Safety (EHS) Advisor to support two projects on HS2 infrastructure in the Birmingham area, including a £13m Rail Track Drainage scheme.Working for a well-established, contractor with a strong reputation in major civil engineering delivery, you will play a key role in driving EHS standards across complex, high-risk works.Reporting to the Regional EHS Manager you will support the delivery teams by monitoring and implementing the company's Environmental, Health & Safety Management System, ensuring full compliance with legislative requirements and project-specific EHS obligations at all times.This is a site-based role split between two projects working in close liaison with construction management, subcontractors and senior leadership.You will: Implement the company's Environmental, Health & Safety policies, procedures and management systems Provide competent EHS advice, guidance and instruction to management, safety representatives, employees and subcontractors Ensure compliance with all Environmental, Health & Safety statutory provisions and legislation Promote and maintain best practice EHS standards across all site activities Deliver site inductions, EHS briefings and training for employees and subcontractors Coordinate the preparation, review and approval of method statements, risk assessments, safe plans of action and permit-to-work systems Conduct regular site inspections, audits and compliance reviews, reporting findings to site and senior management Ensure strict close out of actions arising from audits, inspections and safety interventions Ensure all incidents and near misses are reported, investigated and lessons learnt are communicated effectively Complete statutory notifications to relevant authorities, insurers and senior management where required Take a proactive approach to EHS performance, safety leadership and behavioural safety Maintain EHS administrative systems including registers, records, monthly reports and management presentations Support site management with Toolbox Talks, safety campaigns and EHS initiatives Compile information for the Handover Safety File at project completion Actively promote the organisation's mission of achieving a healthy, incident and injury free workplaceYou will have: A NEBOSH qualification and ideally IOSH Membership. Experience in a similar EHS role within construction or civil engineering. Strong IT skills, including Microsoft Office and advanced Excel. The ability to work independently while influencing site teams. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Morson Edge
Cyber Security Consultant (Cyber Incident Response)
Morson Edge
Cyber Security Consultant (Cyber Incident Response Manager) - Inside IR35 - Remote with occasional travel to London or Gloucester - 3 Months initial contract with potential to extend. We're supporting a major, ZERO CARBON energy organisation at the forefront of building a secure and resilient energy future in the appointment of a Cyber Incident Response Manager. This is a high-impact role focused on evolving and optimising an already established cyber incident management capability. You'll take ownership of the strategy, maturity, and continuous improvement of the organisation's incident response and crisis management function-ensuring it is robust, scalable, and aligned to the threat landscape facing critical national infrastructure. This is not a purely operational role. It's about transformation, governance, and embedding best-in-class incident management practices across a complex enterprise environment. The Role - Sitting within the Enterprise IT function, you will lead the development and execution of the organisation's Cyber Incident Management strategy, ensuring readiness across the full incident lifecycle-from preparation and detection through to response, recovery, and lessons learned. You'll work across technical and non-technical teams, engaging senior stakeholders and external partners to ensure the organisation is fully prepared to respond to incidents ranging from routine events through to major crises impacting business continuity. Key Responsibilities- Strategy, Transformation & Governance - Define and deliver a multi-tier Cyber Incident Management strategy, aligned to enterprise risk and integrated with wider incident and crisis frameworks Drive the maturity and optimisation of the existing incident management function, identifying gaps and implementing improvements Own and maintain the Incident Management standards, policies, and processes within the ISMS, ensuring alignment with best practice and regulatory expectations Establish metrics, KPIs, and reporting to measure capability effectiveness and drive continuous improvement Manage budgets and resource planning to support capability development and ongoing optimisation Preparedness & Exercising - Ensure comprehensive incident response and crisis management plans are in place across all levels of the organisation Design and deliver a structured exercising programme (tabletop, simulation, red team scenarios) aligned to real-world threats in the energy sector Embed a culture of continuous learning, ensuring lessons learned are captured and translated into measurable improvements Crisis Management & Stakeholder Engagement - Develop executive-level communication strategies, including briefing packs and reporting frameworks for major incidents Act as a key point of coordination during high-severity incidents and crisis scenarios Build and maintain strong relationships with internal stakeholders and external partners Influence and engage senior leadership to ensure organisation-wide alignment and readiness What Good Looks Like - Proven experience in cyber incident response, crisis management, or incident management leadership roles Demonstrated success in transforming or maturing an incident management capability within a complex organisation Strong understanding of the incident management lifecycle, including preparation, detection, response, and post-incident improvement Experience operating within regulated or critical infrastructure environments (energy, utilities, government, etc.) is highly desirable Ability to translate complex technical incidents into clear, actionable insights for senior stakeholders Strong stakeholder management skills, with the ability to influence across technical and business teams Familiarity with frameworks such as ISO 27001, NIST, or similar Why Apply? Opportunity to shape and evolve cyber resilience within a critical national infrastructure environment High-visibility role with direct impact on enterprise-wide risk and operational continuity Strong focus on strategy, transformation, and continuous improvement, not just BAU operations Collaborative environment with access to senior leadership and key decision-makers
May 16, 2026
Contractor
Cyber Security Consultant (Cyber Incident Response Manager) - Inside IR35 - Remote with occasional travel to London or Gloucester - 3 Months initial contract with potential to extend. We're supporting a major, ZERO CARBON energy organisation at the forefront of building a secure and resilient energy future in the appointment of a Cyber Incident Response Manager. This is a high-impact role focused on evolving and optimising an already established cyber incident management capability. You'll take ownership of the strategy, maturity, and continuous improvement of the organisation's incident response and crisis management function-ensuring it is robust, scalable, and aligned to the threat landscape facing critical national infrastructure. This is not a purely operational role. It's about transformation, governance, and embedding best-in-class incident management practices across a complex enterprise environment. The Role - Sitting within the Enterprise IT function, you will lead the development and execution of the organisation's Cyber Incident Management strategy, ensuring readiness across the full incident lifecycle-from preparation and detection through to response, recovery, and lessons learned. You'll work across technical and non-technical teams, engaging senior stakeholders and external partners to ensure the organisation is fully prepared to respond to incidents ranging from routine events through to major crises impacting business continuity. Key Responsibilities- Strategy, Transformation & Governance - Define and deliver a multi-tier Cyber Incident Management strategy, aligned to enterprise risk and integrated with wider incident and crisis frameworks Drive the maturity and optimisation of the existing incident management function, identifying gaps and implementing improvements Own and maintain the Incident Management standards, policies, and processes within the ISMS, ensuring alignment with best practice and regulatory expectations Establish metrics, KPIs, and reporting to measure capability effectiveness and drive continuous improvement Manage budgets and resource planning to support capability development and ongoing optimisation Preparedness & Exercising - Ensure comprehensive incident response and crisis management plans are in place across all levels of the organisation Design and deliver a structured exercising programme (tabletop, simulation, red team scenarios) aligned to real-world threats in the energy sector Embed a culture of continuous learning, ensuring lessons learned are captured and translated into measurable improvements Crisis Management & Stakeholder Engagement - Develop executive-level communication strategies, including briefing packs and reporting frameworks for major incidents Act as a key point of coordination during high-severity incidents and crisis scenarios Build and maintain strong relationships with internal stakeholders and external partners Influence and engage senior leadership to ensure organisation-wide alignment and readiness What Good Looks Like - Proven experience in cyber incident response, crisis management, or incident management leadership roles Demonstrated success in transforming or maturing an incident management capability within a complex organisation Strong understanding of the incident management lifecycle, including preparation, detection, response, and post-incident improvement Experience operating within regulated or critical infrastructure environments (energy, utilities, government, etc.) is highly desirable Ability to translate complex technical incidents into clear, actionable insights for senior stakeholders Strong stakeholder management skills, with the ability to influence across technical and business teams Familiarity with frameworks such as ISO 27001, NIST, or similar Why Apply? Opportunity to shape and evolve cyber resilience within a critical national infrastructure environment High-visibility role with direct impact on enterprise-wide risk and operational continuity Strong focus on strategy, transformation, and continuous improvement, not just BAU operations Collaborative environment with access to senior leadership and key decision-makers
Bowerford Associates
IT Infrastructure Manager
Bowerford Associates Exeter, Devon
We are seeking an experienced, hands-on IT Infrastructure Manager to lead and develop our client's IT Services Infrastructure Team. This is a key leadership role responsible for ensuring the reliability, security, and performance of a large, multi-site education provider's IT environment. What you will be doing: - Lead, mentor, and line-manage the Infrastructure Team, driving high performance and professional growth. Oversee day-to-day operations across servers, networks, firewalls, telephony, cloud services, and backups. Shape and deliver the organisation's infrastructure architecture and long-term technical strategy. Act as a senior escalation point for complex technical issues and major incidents. Ensure compliance with IT policies, Cyber Essentials, Security Standards, and Best Practice. Collaborate across IT Services to prioritise workloads, improve processes, and deliver innovative solutions. Lead the design, implementation, and documentation of new systems and infrastructure projects. Support disaster recovery planning and ensure robust resilience measures are in place. Stay ahead of emerging technologies and drive continuous improvement across systems and services. Travel between sites as required ( full UK driving licence held for at least 2 years , with a maximum of six (6) points). What you will bring to the table: - Strong experience in IT Operations, Infrastructure Design, and Project Delivery. Expertise across Microsoft 365, Azure, Windows Server, Networking, MS Identity Technologies, Microsoft Endpoint Deployment Management technologies and Security technologies. You will be able to demonstrate the ability to troubleshoot complex issues and communicate clearly with technical and non-technical users. Experience managing teams, suppliers, and third-party support partners. Knowledge of data protection, cyber security best practice, and ITIL principles. Experience in an education environment is an advantage but is not essential. Excellent communication, leadership, and interpersonal skills. The role comes with an excellent benefits package which includes a great holiday allowance, an exceptionally good pension, a massive range of retail discounts and ongoing professional development and training opportunities. Please note, to be considered for this role you MUST have the Right to Work long-term in the UK without Company Sponsorship . You will also live within a commutable distance of Exeter , Devon , or you will be in a position to relocate to the area. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2026
Full time
We are seeking an experienced, hands-on IT Infrastructure Manager to lead and develop our client's IT Services Infrastructure Team. This is a key leadership role responsible for ensuring the reliability, security, and performance of a large, multi-site education provider's IT environment. What you will be doing: - Lead, mentor, and line-manage the Infrastructure Team, driving high performance and professional growth. Oversee day-to-day operations across servers, networks, firewalls, telephony, cloud services, and backups. Shape and deliver the organisation's infrastructure architecture and long-term technical strategy. Act as a senior escalation point for complex technical issues and major incidents. Ensure compliance with IT policies, Cyber Essentials, Security Standards, and Best Practice. Collaborate across IT Services to prioritise workloads, improve processes, and deliver innovative solutions. Lead the design, implementation, and documentation of new systems and infrastructure projects. Support disaster recovery planning and ensure robust resilience measures are in place. Stay ahead of emerging technologies and drive continuous improvement across systems and services. Travel between sites as required ( full UK driving licence held for at least 2 years , with a maximum of six (6) points). What you will bring to the table: - Strong experience in IT Operations, Infrastructure Design, and Project Delivery. Expertise across Microsoft 365, Azure, Windows Server, Networking, MS Identity Technologies, Microsoft Endpoint Deployment Management technologies and Security technologies. You will be able to demonstrate the ability to troubleshoot complex issues and communicate clearly with technical and non-technical users. Experience managing teams, suppliers, and third-party support partners. Knowledge of data protection, cyber security best practice, and ITIL principles. Experience in an education environment is an advantage but is not essential. Excellent communication, leadership, and interpersonal skills. The role comes with an excellent benefits package which includes a great holiday allowance, an exceptionally good pension, a massive range of retail discounts and ongoing professional development and training opportunities. Please note, to be considered for this role you MUST have the Right to Work long-term in the UK without Company Sponsorship . You will also live within a commutable distance of Exeter , Devon , or you will be in a position to relocate to the area. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
IT Talent Solutions Ltd
IT Service Delivery Manager
IT Talent Solutions Ltd Milton Keynes, Buckinghamshire
IT Service Delivery Manager The IT Service Delivery Manager is responsible for the end-to-end delivery of IT services, ensuring they meet business needs, agreed SLAs, and quality standards. Acting as a key link between IT and the business, the role oversees service operations, major incident management, and continuous service improvement initiatives to enhance efficiency and user experience. The role plays a central part in managing IT suppliers, software licensing, and service performance across a multi-vendor environment, ensuring compliance with contractual, regulatory, and governance requirements. A strong focus is placed on optimising costs, improving service reliability, and delivering transparent, data-driven reporting to senior stakeholders. The IT Service Delivery Manager works closely with internal teams, external suppliers, Finance, Procurement, and Compliance to ensure effective service delivery, robust vendor governance, and alignment with organisational objectives. The role requires strong leadership, analytical capability, and a customer-focused mindset, with a continuous improvement orientation. Key requirements include: proven IT service delivery management experience in a complex environment, ITIL certification, supplier and licensing management expertise, strong stakeholder engagement skills, and experience using service management tools. Familiarity with cloud platforms and modern IT infrastructures is advantageous. This role offers the opportunity to lead service improvements, influence IT strategy, and build a high-performing IT service function with measurable business impact.
May 16, 2026
Full time
IT Service Delivery Manager The IT Service Delivery Manager is responsible for the end-to-end delivery of IT services, ensuring they meet business needs, agreed SLAs, and quality standards. Acting as a key link between IT and the business, the role oversees service operations, major incident management, and continuous service improvement initiatives to enhance efficiency and user experience. The role plays a central part in managing IT suppliers, software licensing, and service performance across a multi-vendor environment, ensuring compliance with contractual, regulatory, and governance requirements. A strong focus is placed on optimising costs, improving service reliability, and delivering transparent, data-driven reporting to senior stakeholders. The IT Service Delivery Manager works closely with internal teams, external suppliers, Finance, Procurement, and Compliance to ensure effective service delivery, robust vendor governance, and alignment with organisational objectives. The role requires strong leadership, analytical capability, and a customer-focused mindset, with a continuous improvement orientation. Key requirements include: proven IT service delivery management experience in a complex environment, ITIL certification, supplier and licensing management expertise, strong stakeholder engagement skills, and experience using service management tools. Familiarity with cloud platforms and modern IT infrastructures is advantageous. This role offers the opportunity to lead service improvements, influence IT strategy, and build a high-performing IT service function with measurable business impact.
Senior Major Incident Manager
Capita Shared Services Limited
Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a click apply for full job details
May 16, 2026
Full time
Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a click apply for full job details
Hays Specialist Recruitment Limited
Infrastructure Demand and Capacity Manager
Hays Specialist Recruitment Limited
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 15, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Integro Partners
Senior Property Manager
Integro Partners Bletchley, Buckinghamshire
Senior Property Manager (FTC) Milton Keynes £55,000 A leading property management company, is seeking a passionate and experienced Regional Resident Services Manager to join our dynamic team. In this permanent role, you will play a pivotal part in ensuring the safe and seamless management of our operations across a cluster or portfolio, aligning with our business strategy. With a competitive salary range of 55,000, this is an exciting opportunity to make a real impact in the property industry. - Deliver exceptional customer service and resident experience- Lead and develop a high-performing on-site team- Preferred Requirements: Ensure the Resident Services Team (RST) delivers the resident move-in and move-out process seamlessly, with all related streams completed within the set timeframe. Manage face-to-face enquiries from customers and maintain consistently high levels of customer service at all times. Effectively handle customer complaints and major incidents, such as security issues, with a calm and professional approach. Demonstrate a strong understanding of the Landlord and Tenants Act, Housing/Rents Acts Legislation, and health and safety requirements on-site. Possess a passion for service delivery and a can-do attitude, working collaboratively with the team to achieve goals. Preferred Qualifications: Educated to a minimum of A-Level standard or equivalent, with a desirable background in property management. Proven management and leadership experience in a complex residential property management or multi-site role in retail or hospitality. Excellent technical knowledge and previous experience in residential property repair and construction, an advantage. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
May 15, 2026
Full time
Senior Property Manager (FTC) Milton Keynes £55,000 A leading property management company, is seeking a passionate and experienced Regional Resident Services Manager to join our dynamic team. In this permanent role, you will play a pivotal part in ensuring the safe and seamless management of our operations across a cluster or portfolio, aligning with our business strategy. With a competitive salary range of 55,000, this is an exciting opportunity to make a real impact in the property industry. - Deliver exceptional customer service and resident experience- Lead and develop a high-performing on-site team- Preferred Requirements: Ensure the Resident Services Team (RST) delivers the resident move-in and move-out process seamlessly, with all related streams completed within the set timeframe. Manage face-to-face enquiries from customers and maintain consistently high levels of customer service at all times. Effectively handle customer complaints and major incidents, such as security issues, with a calm and professional approach. Demonstrate a strong understanding of the Landlord and Tenants Act, Housing/Rents Acts Legislation, and health and safety requirements on-site. Possess a passion for service delivery and a can-do attitude, working collaboratively with the team to achieve goals. Preferred Qualifications: Educated to a minimum of A-Level standard or equivalent, with a desirable background in property management. Proven management and leadership experience in a complex residential property management or multi-site role in retail or hospitality. Excellent technical knowledge and previous experience in residential property repair and construction, an advantage. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Akkodis
Senior Major Incident Manager
Akkodis City, Belfast
Senior Major Incident & Incident Manager Location: Belfast (Office-based with on-call requirements) Contract: Permanent The Opportunity An exciting opportunity has arisen for an experienced Senior Major Incident & Incident Manager to lead a high-performing team delivering 24/7 incident management services within a fast-paced technology operations environment. Based in a Belfast command hub, you will play a pivotal role in managing critical incidents, ensuring service continuity, and driving operational excellence across the organisation. You will act as a senior escalation point for complex, high-severity incidents, guiding teams through resolution while maintaining strong stakeholder communication throughout. Candidates must be eligible for SC Clearance. Key Responsibilities Lead and support the Major Incident Management team Act as the primary escalation point for major incidents Ensure incidents are resolved within SLAs Provide executive summaries during P1 incidents Manage escalations and cross-functional coordination Produce weekly and monthly MI reports Maintain and improve processes and documentation Drive continuous improvement Coach and mentor team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding of Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within a collaborative technology team. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 15, 2026
Full time
Senior Major Incident & Incident Manager Location: Belfast (Office-based with on-call requirements) Contract: Permanent The Opportunity An exciting opportunity has arisen for an experienced Senior Major Incident & Incident Manager to lead a high-performing team delivering 24/7 incident management services within a fast-paced technology operations environment. Based in a Belfast command hub, you will play a pivotal role in managing critical incidents, ensuring service continuity, and driving operational excellence across the organisation. You will act as a senior escalation point for complex, high-severity incidents, guiding teams through resolution while maintaining strong stakeholder communication throughout. Candidates must be eligible for SC Clearance. Key Responsibilities Lead and support the Major Incident Management team Act as the primary escalation point for major incidents Ensure incidents are resolved within SLAs Provide executive summaries during P1 incidents Manage escalations and cross-functional coordination Produce weekly and monthly MI reports Maintain and improve processes and documentation Drive continuous improvement Coach and mentor team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding of Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within a collaborative technology team. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Marshall
Quality Compliance Manager
Marshall Fen Ditton, Cambridgeshire
Why join Marshall Land Systems in this role: The Quality compliance manager is responsible for developing, implementing, and monitoring compliance and quality managements systems within Marshall land systems this role ensures adherence to regulatory standards (ISO 9001) internal polices, and industry guidelines to maintain product / service quality and operational integrity. Job Description Regulatory Compliance Ensure compliance with industry regulations and legal requirements Monitor changes in regulatory standards and update internal group polices accordingly. Liaise with regulatory authorities and external auditors. Quality Management System (QMS) Develop, implement, and maintain the Quality Management System. Ensure processes comply with standards ( ISO9001 , AQAP2110 ) Conduct regular reviews of group quality procedures. Audits Plan and conduct internal Quality audits with in group Coordinate external audits with customers and regulatory bodies. Track corrective and preventive actions (CAPA) Risk Management Identify quality and compliance risks. Implement risk mitigation strategies Investigate deviations, complaints, and non-conformities. Document and reporting Maintain compliance records, SOPs, and quality documentation. Prepare compliance reports. Ensure proper documentation control Training and awareness Train employees on quality compliance policies and quality standards. Promotes a culture of quality and regulatory awareness Tasks: Responsible for ensuring Customer product and service issues are dealt with in a timely and effective manner. Managing the compliance team by supporting and giving advice on daily issue when they arise, resolving work load issues within the team. Proactively support the reduction of incidents and customer complaints. Responsible for ensuring all activities, processes and procedures are carried out to the highest quality and accuracy standards. Comply with all Customer inspection and product release processes Deep knowledge of area of specialism combined with broad knowledge of the industry and the relevant external environment (legislative, regulatory, best practice standards, etc.). Strong influencing and stakeholder management skills; able to wield influence over other senior leaders across Marshall and partner organisations. Ability to set the appropriate culture for a high-performing function. Significant people management experience with experience of leading a multi-disciplined workforce. Apply if you have most of the following: Strong Knowledge of ISO9001 and AQAP2110 Lead auditor qualification Risk assessment and root cause analysis Documentation and compliance management Leadership and team management Analytical and problem-solving skills Communication and stakeholder management 5-10 years' experience in quality assurance , compliance or regulatory roles Experience managing audits, regulatory inspections , and quality systems. Industry-specific knowledge, manufacturing, aerospace. Additional local needs There will be approximately 10% of travel involved with this role to other MA sites (both UK & International travel). The benefits we will offer you include: 27 days holiday increasing with service up to 30 days (option to buy /sell). Pension contributions up to 9%. Private medical insurance. Extensive flexible benefit program including Cycle to Work. Life assurance at 4x basic salary. Enhanced parental leave and pay. Paid volunteering leave. Access to industry leading wellbeing resources and tools. Introduction to Marshall Land Systems Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.
May 14, 2026
Full time
Why join Marshall Land Systems in this role: The Quality compliance manager is responsible for developing, implementing, and monitoring compliance and quality managements systems within Marshall land systems this role ensures adherence to regulatory standards (ISO 9001) internal polices, and industry guidelines to maintain product / service quality and operational integrity. Job Description Regulatory Compliance Ensure compliance with industry regulations and legal requirements Monitor changes in regulatory standards and update internal group polices accordingly. Liaise with regulatory authorities and external auditors. Quality Management System (QMS) Develop, implement, and maintain the Quality Management System. Ensure processes comply with standards ( ISO9001 , AQAP2110 ) Conduct regular reviews of group quality procedures. Audits Plan and conduct internal Quality audits with in group Coordinate external audits with customers and regulatory bodies. Track corrective and preventive actions (CAPA) Risk Management Identify quality and compliance risks. Implement risk mitigation strategies Investigate deviations, complaints, and non-conformities. Document and reporting Maintain compliance records, SOPs, and quality documentation. Prepare compliance reports. Ensure proper documentation control Training and awareness Train employees on quality compliance policies and quality standards. Promotes a culture of quality and regulatory awareness Tasks: Responsible for ensuring Customer product and service issues are dealt with in a timely and effective manner. Managing the compliance team by supporting and giving advice on daily issue when they arise, resolving work load issues within the team. Proactively support the reduction of incidents and customer complaints. Responsible for ensuring all activities, processes and procedures are carried out to the highest quality and accuracy standards. Comply with all Customer inspection and product release processes Deep knowledge of area of specialism combined with broad knowledge of the industry and the relevant external environment (legislative, regulatory, best practice standards, etc.). Strong influencing and stakeholder management skills; able to wield influence over other senior leaders across Marshall and partner organisations. Ability to set the appropriate culture for a high-performing function. Significant people management experience with experience of leading a multi-disciplined workforce. Apply if you have most of the following: Strong Knowledge of ISO9001 and AQAP2110 Lead auditor qualification Risk assessment and root cause analysis Documentation and compliance management Leadership and team management Analytical and problem-solving skills Communication and stakeholder management 5-10 years' experience in quality assurance , compliance or regulatory roles Experience managing audits, regulatory inspections , and quality systems. Industry-specific knowledge, manufacturing, aerospace. Additional local needs There will be approximately 10% of travel involved with this role to other MA sites (both UK & International travel). The benefits we will offer you include: 27 days holiday increasing with service up to 30 days (option to buy /sell). Pension contributions up to 9%. Private medical insurance. Extensive flexible benefit program including Cycle to Work. Life assurance at 4x basic salary. Enhanced parental leave and pay. Paid volunteering leave. Access to industry leading wellbeing resources and tools. Introduction to Marshall Land Systems Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.
Cobalt Recruitment
Senior Technical Services Manager
Cobalt Recruitment
Cobalt Recruitment is working with a well-established property owner and investor to appoint a Senior Technical Services Manager for one of its flagship commercial assets. This is a client-side opportunity within a high-rise trophy building that sits at the premium end of the market, offering the chance to take ownership of the building's technical operations within a fast-paced and highly visible environment. The role will play a key part in maintaining exceptional operational standards across the asset, while supporting a wider focus on occupier experience, sustainability, and long-term asset performance. This position offers far more than day-to-day engineering oversight. The successful individual will work closely with senior property and asset management teams, helping to shape technical strategy, oversee major projects, and ensure the building continues to operate at the highest level. With significant investment into the asset and a strong emphasis on service quality, this role would suit someone looking to step into a prominent building where they can genuinely influence standards and performance. Key responsibilities will include: Lead the delivery of all hard FM and technical building services across a high-rise commercial asset Manage engineering service partners and specialist contractors to ensure strong service delivery and compliance standards Oversee statutory compliance, technical audits, and risk management across all M&E infrastructure Monitor plant performance, asset condition, and lifecycle planning requirements Support service charge budgeting and expenditure relating to technical services and engineering works Review PPM programmes, technical documentation, RAMS, and contractor reporting Drive improvements around energy performance, sustainability initiatives, and operational efficiency Act as the main technical point of contact for occupier issues, critical incidents, and operational escalations Support refurbishment projects, fit-outs, and ongoing infrastructure upgrades within the building Maintain accurate compliance records and CAFM reporting systems Work closely with property management, asset management, consultants, and occupiers to maintain high operational standards Oversee critical systems including HVAC, BMS, electrical systems, fire safety infrastructure, and lifts The successful candidate will have strong technical building services experience within commercial property, ideally across large-scale or high-profile assets. Previous exposure to client-side environments and multi-tenanted buildings would be beneficial, alongside a solid understanding of compliance, contractor management, and critical engineering systems. IOSH qualification is expected, with NEBOSH or additional technical qualifications viewed favourably. This role could suit an experienced Technical Services Manager looking for a more high-profile asset environment, or an established Senior Technical Manager seeking broader responsibility within a premium real estate asset. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.
May 14, 2026
Full time
Cobalt Recruitment is working with a well-established property owner and investor to appoint a Senior Technical Services Manager for one of its flagship commercial assets. This is a client-side opportunity within a high-rise trophy building that sits at the premium end of the market, offering the chance to take ownership of the building's technical operations within a fast-paced and highly visible environment. The role will play a key part in maintaining exceptional operational standards across the asset, while supporting a wider focus on occupier experience, sustainability, and long-term asset performance. This position offers far more than day-to-day engineering oversight. The successful individual will work closely with senior property and asset management teams, helping to shape technical strategy, oversee major projects, and ensure the building continues to operate at the highest level. With significant investment into the asset and a strong emphasis on service quality, this role would suit someone looking to step into a prominent building where they can genuinely influence standards and performance. Key responsibilities will include: Lead the delivery of all hard FM and technical building services across a high-rise commercial asset Manage engineering service partners and specialist contractors to ensure strong service delivery and compliance standards Oversee statutory compliance, technical audits, and risk management across all M&E infrastructure Monitor plant performance, asset condition, and lifecycle planning requirements Support service charge budgeting and expenditure relating to technical services and engineering works Review PPM programmes, technical documentation, RAMS, and contractor reporting Drive improvements around energy performance, sustainability initiatives, and operational efficiency Act as the main technical point of contact for occupier issues, critical incidents, and operational escalations Support refurbishment projects, fit-outs, and ongoing infrastructure upgrades within the building Maintain accurate compliance records and CAFM reporting systems Work closely with property management, asset management, consultants, and occupiers to maintain high operational standards Oversee critical systems including HVAC, BMS, electrical systems, fire safety infrastructure, and lifts The successful candidate will have strong technical building services experience within commercial property, ideally across large-scale or high-profile assets. Previous exposure to client-side environments and multi-tenanted buildings would be beneficial, alongside a solid understanding of compliance, contractor management, and critical engineering systems. IOSH qualification is expected, with NEBOSH or additional technical qualifications viewed favourably. This role could suit an experienced Technical Services Manager looking for a more high-profile asset environment, or an established Senior Technical Manager seeking broader responsibility within a premium real estate asset. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.
Operations Resources
IT Security Analyst - Incident Response & Vulnerability Management
Operations Resources Cardiff, South Glamorgan
Job Title Level 3 Security Analyst - Incident Response & Vulnerability Management Department Service Delivery / Security Reporting To Security Lead / Service Delivery Manager Operates under the direction of the Incident Manager during security incidents Location UK (Hybrid) Office in Cardiff 1-2 days per week, regular client site travel. Working Pattern Monday to Friday with participation in the on-call Security and Major Incident rota as required Role Purpose The Level 3 Security Analyst is responsible for the technical investigation, containment, remediation, and resolution of IT security incidents and vulnerabilities across a complex, multi-site customer estate supported by "the MSP". The role acts as a senior technical authority for security incidents, working alongside Incident Management, Infrastructure, Network, and Application teams to ensure security issues are resolved end-to-end, correctly documented, and do not reoccur. Key Accountabilities - Security Incident Investigation & Response Act as the technical lead for the investigation of security incidents across supported platforms. Investigate malware, ransomware, account compromise, unauthorised access, suspicious activity, and security misconfiguration. Perform detailed root cause analysis across endpoint, identity, network, and application layers. Advise the Incident Manager on incident scope, impact, containment, eradication strategy, and recovery validation. Drive incidents through to full technical resolution, not temporary mitigation. Key Accountabilities - Vulnerability Management Investigate vulnerabilities identified via scanning platforms, endpoint and cloud tooling, supplier disclosures, and audit activity. Assess risk based on exploitability, exposure, and operational impact. Own remediation actions end-to-end, coordinating with Infrastructure, Network, and third-party suppliers. Validate remediation and ensure appropriate evidence is captured for assurance and audit. Platforms & Technology Scope End-user devices including Windows, macOS, tablets, and peripherals. Microsoft 365 including Entra ID, Exchange, SharePoint, Defender, and endpoint protection. Identity and Access Management including privileged and service accounts. On-premises and cloud-hosted servers. Network infrastructure including firewalls, switches, wireless, and WAN connectivity. Cloud-hosted and supplier-managed applications. Documentation, Audit & Continuous Improvement Produce clear, technically accurate documentation covering incidents, root cause analysis, and corrective actions. Support governance, customer assurance, and audit requirements. Contribute to post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level 1 and Level 2 teams. Engage third-party suppliers to progress investigation and remediation. Participate in out-of-hours response as required. Knowledge, Skills & Experience - Essential Proven experience in a Level 3 or Senior Security Analyst or Incident Response role. Hands-on experience investigating and resolving incidents across endpoints, identity platforms, networks, and cloud services. Strong understanding of malware and ransomware response, identity compromise, and vulnerability remediation. Experience working within formal Security Incident and Major Incident processes. Strong written documentation and stakeholder communication skills. Knowledge, Skills & Experience - Desirable Experience supporting multi-site or operationally sensitive environments. Familiarity with Defender, SIEM, EDR, and vulnerability management tools. Understanding of regulated or PCI-adjacent environments. Relevant security certifications or equivalent experience. Behavioural Competencies Takes ownership from detection through to resolution. Investigates thoroughly and challenges incomplete fixes. Calm, methodical, and decisive during live incidents. Understands operational and business impact. Professional and confident when engaging customers and suppliers. Decision Making & Authority Makes technical decisions relating to investigation, containment, and remediation of security incidents. Escalates risk and decision points appropriately to Incident Management and Service Delivery leadership. Key Interfaces Incident Management Security Operations Infrastructure and Network Services Third-party suppliers Customer stakeholders via structured incident communications
May 13, 2026
Full time
Job Title Level 3 Security Analyst - Incident Response & Vulnerability Management Department Service Delivery / Security Reporting To Security Lead / Service Delivery Manager Operates under the direction of the Incident Manager during security incidents Location UK (Hybrid) Office in Cardiff 1-2 days per week, regular client site travel. Working Pattern Monday to Friday with participation in the on-call Security and Major Incident rota as required Role Purpose The Level 3 Security Analyst is responsible for the technical investigation, containment, remediation, and resolution of IT security incidents and vulnerabilities across a complex, multi-site customer estate supported by "the MSP". The role acts as a senior technical authority for security incidents, working alongside Incident Management, Infrastructure, Network, and Application teams to ensure security issues are resolved end-to-end, correctly documented, and do not reoccur. Key Accountabilities - Security Incident Investigation & Response Act as the technical lead for the investigation of security incidents across supported platforms. Investigate malware, ransomware, account compromise, unauthorised access, suspicious activity, and security misconfiguration. Perform detailed root cause analysis across endpoint, identity, network, and application layers. Advise the Incident Manager on incident scope, impact, containment, eradication strategy, and recovery validation. Drive incidents through to full technical resolution, not temporary mitigation. Key Accountabilities - Vulnerability Management Investigate vulnerabilities identified via scanning platforms, endpoint and cloud tooling, supplier disclosures, and audit activity. Assess risk based on exploitability, exposure, and operational impact. Own remediation actions end-to-end, coordinating with Infrastructure, Network, and third-party suppliers. Validate remediation and ensure appropriate evidence is captured for assurance and audit. Platforms & Technology Scope End-user devices including Windows, macOS, tablets, and peripherals. Microsoft 365 including Entra ID, Exchange, SharePoint, Defender, and endpoint protection. Identity and Access Management including privileged and service accounts. On-premises and cloud-hosted servers. Network infrastructure including firewalls, switches, wireless, and WAN connectivity. Cloud-hosted and supplier-managed applications. Documentation, Audit & Continuous Improvement Produce clear, technically accurate documentation covering incidents, root cause analysis, and corrective actions. Support governance, customer assurance, and audit requirements. Contribute to post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level 1 and Level 2 teams. Engage third-party suppliers to progress investigation and remediation. Participate in out-of-hours response as required. Knowledge, Skills & Experience - Essential Proven experience in a Level 3 or Senior Security Analyst or Incident Response role. Hands-on experience investigating and resolving incidents across endpoints, identity platforms, networks, and cloud services. Strong understanding of malware and ransomware response, identity compromise, and vulnerability remediation. Experience working within formal Security Incident and Major Incident processes. Strong written documentation and stakeholder communication skills. Knowledge, Skills & Experience - Desirable Experience supporting multi-site or operationally sensitive environments. Familiarity with Defender, SIEM, EDR, and vulnerability management tools. Understanding of regulated or PCI-adjacent environments. Relevant security certifications or equivalent experience. Behavioural Competencies Takes ownership from detection through to resolution. Investigates thoroughly and challenges incomplete fixes. Calm, methodical, and decisive during live incidents. Understands operational and business impact. Professional and confident when engaging customers and suppliers. Decision Making & Authority Makes technical decisions relating to investigation, containment, and remediation of security incidents. Escalates risk and decision points appropriately to Incident Management and Service Delivery leadership. Key Interfaces Incident Management Security Operations Infrastructure and Network Services Third-party suppliers Customer stakeholders via structured incident communications
Principal People Recruitment
Health and Safety Manager
Principal People Recruitment
Principal People are pleased to be supporting a leading infrastructure and utilities organisation with the recruitment of a Health and Safety Manager to support major projects across Yorkshire. This is an excellent opportunity to join a well established business delivering major infrastructure projects within the utilities sector, supporting a diverse portfolio of high risk construction and civil engineering works across the region. This role offers a flexible working arrangement with a mix of site, home, and office working, based from an office just south of Leeds. The successful Health and Safety Manager will provide operational safety leadership across multiple live sites, working closely with operational teams, subcontractors, senior leadership, and client representatives to drive standards, challenge constructively, and support a positive safety culture across the contract. This role would suit a confident and proactive health and safety professional who enjoys building relationships on site, influencing operational teams, and taking ownership of safety performance across a large scale infrastructure environment. Why could this be the role for you? Join a major infrastructure business with long term secured work and ambitious growth plans Opportunity to support a varied portfolio of complex infrastructure and construction projects High profile operational role with visibility across the wider business Established Health and Safety function with genuine progression and development opportunities Varied environment involving major civils, utilities, and high risk construction activities Flexible working environment with autonomy across your region and projects Opportunity to play a key role in the growth and development of the wider Health and Safety team The successful Health and Safety Manager will be responsible for: Providing health and safety leadership across a portfolio of live infrastructure and capital projects Carrying out audits, inspections, and operational reviews across multiple sites Supporting and mentoring members of the Health and Safety team across the region Leading investigations into incidents and supporting corrective actions Reviewing safety performance data, identifying trends, and driving improvements Working closely with clients, operational teams, and subcontractors to maintain standards Supporting safe delivery across high risk activities including excavation, underground services, lifting operations, temporary works, and major civils activities The ideal Health and Safety Manager will have: NEBOSH Diploma, NVQ Level 6, or equivalent as a minimum Experience within utilities, infrastructure, civil engineering, construction, or another high-risk operational environment What s on offer: £65,000 basic salary Company car (EV and Hybrid options) or car allowance Discretionary Bonus scheme Private healthcare Family cover 25 days annual leave plus bank holiday Hybrid working arrangement Long term progression and development opportunities This is an excellent opportunity to join a growing infrastructure business in a visible and influential role supporting major projects across the region.
May 13, 2026
Full time
Principal People are pleased to be supporting a leading infrastructure and utilities organisation with the recruitment of a Health and Safety Manager to support major projects across Yorkshire. This is an excellent opportunity to join a well established business delivering major infrastructure projects within the utilities sector, supporting a diverse portfolio of high risk construction and civil engineering works across the region. This role offers a flexible working arrangement with a mix of site, home, and office working, based from an office just south of Leeds. The successful Health and Safety Manager will provide operational safety leadership across multiple live sites, working closely with operational teams, subcontractors, senior leadership, and client representatives to drive standards, challenge constructively, and support a positive safety culture across the contract. This role would suit a confident and proactive health and safety professional who enjoys building relationships on site, influencing operational teams, and taking ownership of safety performance across a large scale infrastructure environment. Why could this be the role for you? Join a major infrastructure business with long term secured work and ambitious growth plans Opportunity to support a varied portfolio of complex infrastructure and construction projects High profile operational role with visibility across the wider business Established Health and Safety function with genuine progression and development opportunities Varied environment involving major civils, utilities, and high risk construction activities Flexible working environment with autonomy across your region and projects Opportunity to play a key role in the growth and development of the wider Health and Safety team The successful Health and Safety Manager will be responsible for: Providing health and safety leadership across a portfolio of live infrastructure and capital projects Carrying out audits, inspections, and operational reviews across multiple sites Supporting and mentoring members of the Health and Safety team across the region Leading investigations into incidents and supporting corrective actions Reviewing safety performance data, identifying trends, and driving improvements Working closely with clients, operational teams, and subcontractors to maintain standards Supporting safe delivery across high risk activities including excavation, underground services, lifting operations, temporary works, and major civils activities The ideal Health and Safety Manager will have: NEBOSH Diploma, NVQ Level 6, or equivalent as a minimum Experience within utilities, infrastructure, civil engineering, construction, or another high-risk operational environment What s on offer: £65,000 basic salary Company car (EV and Hybrid options) or car allowance Discretionary Bonus scheme Private healthcare Family cover 25 days annual leave plus bank holiday Hybrid working arrangement Long term progression and development opportunities This is an excellent opportunity to join a growing infrastructure business in a visible and influential role supporting major projects across the region.
Canal & River Trust
Principal Property Litigation Lawyer
Canal & River Trust
About the Trust We're one of the UK's biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you? Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year. Join Our Team: Principal Property Litigation Lawyer We're excited to welcome a new Principal Property Litigation Lawyer to join our Legal team. Navigate your future and lock in your career as we keep our canals open and alive. Working Hours & Location This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required. Role Overview The Principal Property Litigation Lawyer leads the provision of legal advice and management of property-related disputes arising from the Trust's operational and investment property portfolio. Key Accountabilities: Main conduct of property law disputes across the Trust's operational estate (e.g. title, trespass, boundary disputes, rights and easements, restrictive covenants, rights of support and claims for nuisance) with adjoining landowners, tenants and other stakeholders. Contributing to the management of legal risk on property law disputes arising in the context of the Trust's engineering, estates, utilities and business boating activity. Assisting Senior Lawyers in providing strategic advice to Senior Managers and the Executive regarding litigation risk to the Trust's estate and assets in the context of the wider estate and asset management strategy and programme. Taking forward high value disputes (both as claimant and defendant) in relation to Trust asset and infrastructure responsibility, with other public and third sector infrastructure owners, in the context of retaining wall and embankments, bridges, harbour, flood defence, water resources, highways and reservoir responsibility. Supervision of Property Litigation Lawyer and Paralegal, close working with Trust Claims Manager and coordination of external legal support, including Counsel. Working with the Senior Litigation Lawyer on property litigation matters involving boating and mooring disputes. About you You are a qualified solicitor (or equivalent) with property litigation experience, able to lead complex, high-value disputes independently. Strong track record in managing legal risk, advising senior stakeholders, and collaborating with internal teams and external advisers, with a pragmatic approach and commitment to health and safety. Skills & Qualifications: Qualified solicitor (or equivalent) with a minimum of 10 years' property litigation law experience gained in private practice or in-house. Proven ability to take a lead on conducting a heavy caseload of major property litigation with minimal oversight. Experience of leading strategic discussions on legal risk at a senior level. Experience of supervision and coordination of legal and expert teams, including Counsel. Ability to build collaborative relationships across all levels and disciplines within the Trust and with external legal advisers and to participate effectively in meetings. Comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses. Assess the risks and make adjustments to work methods where appropriate. Ensure all equipment (PPE, plant, materials etc.) is appropriate for the task. We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. Contact & Application If you have any questions, feel free to reach out to us at . We encourage early applications as we may close the vacancy once we receive enough suitable candidates. What We Offer We offer an annual salary of £55,000. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. Learn more: Our values We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme. At Canal & River Trust, we are committed to fair, transparent, and ethical recruitment practices. As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions - without exception - are made by our hiring managers. Navigate your future and lock in your career as we keep our canals open and alive. Find out more about us on our website: To apply, please visit our website via the button below.
May 13, 2026
Full time
About the Trust We're one of the UK's biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you? Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year. Join Our Team: Principal Property Litigation Lawyer We're excited to welcome a new Principal Property Litigation Lawyer to join our Legal team. Navigate your future and lock in your career as we keep our canals open and alive. Working Hours & Location This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required. Role Overview The Principal Property Litigation Lawyer leads the provision of legal advice and management of property-related disputes arising from the Trust's operational and investment property portfolio. Key Accountabilities: Main conduct of property law disputes across the Trust's operational estate (e.g. title, trespass, boundary disputes, rights and easements, restrictive covenants, rights of support and claims for nuisance) with adjoining landowners, tenants and other stakeholders. Contributing to the management of legal risk on property law disputes arising in the context of the Trust's engineering, estates, utilities and business boating activity. Assisting Senior Lawyers in providing strategic advice to Senior Managers and the Executive regarding litigation risk to the Trust's estate and assets in the context of the wider estate and asset management strategy and programme. Taking forward high value disputes (both as claimant and defendant) in relation to Trust asset and infrastructure responsibility, with other public and third sector infrastructure owners, in the context of retaining wall and embankments, bridges, harbour, flood defence, water resources, highways and reservoir responsibility. Supervision of Property Litigation Lawyer and Paralegal, close working with Trust Claims Manager and coordination of external legal support, including Counsel. Working with the Senior Litigation Lawyer on property litigation matters involving boating and mooring disputes. About you You are a qualified solicitor (or equivalent) with property litigation experience, able to lead complex, high-value disputes independently. Strong track record in managing legal risk, advising senior stakeholders, and collaborating with internal teams and external advisers, with a pragmatic approach and commitment to health and safety. Skills & Qualifications: Qualified solicitor (or equivalent) with a minimum of 10 years' property litigation law experience gained in private practice or in-house. Proven ability to take a lead on conducting a heavy caseload of major property litigation with minimal oversight. Experience of leading strategic discussions on legal risk at a senior level. Experience of supervision and coordination of legal and expert teams, including Counsel. Ability to build collaborative relationships across all levels and disciplines within the Trust and with external legal advisers and to participate effectively in meetings. Comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses. Assess the risks and make adjustments to work methods where appropriate. Ensure all equipment (PPE, plant, materials etc.) is appropriate for the task. We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. Contact & Application If you have any questions, feel free to reach out to us at . We encourage early applications as we may close the vacancy once we receive enough suitable candidates. What We Offer We offer an annual salary of £55,000. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. Learn more: Our values We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme. At Canal & River Trust, we are committed to fair, transparent, and ethical recruitment practices. As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions - without exception - are made by our hiring managers. Navigate your future and lock in your career as we keep our canals open and alive. Find out more about us on our website: To apply, please visit our website via the button below.
Hays
Corporate Recovery/Restructuring AD
Hays
Quality work , great BD budget, fully invested/supported in your Director & Partner pathways. Your new company Despite its size, my client has the entrepreneurial energy and spirit of a smaller and more agile firm. They are in fact a fully national and growing international practitioner, with circa £400m fee income and climbing, and with their acquisitional phase now completed their focus is on organic growth. In the national Restructuring team, which came to market officially 6 years ago, Partners have usually joined from larger firms and half did so as their first Partnership, so great precedence there for your own journey. In the R&R team projects/appointments are being regularly generated from retail/commercial/business banks, funds and other investment vehicles (eg UKGI) with a "sweet spot" debt size of £10-20 mill (though one major advisory project was a debt book of £3 bill.) The firm has some high profile yet really good fun BD/corporate entertaining events (happy to share more details in conversation!) and a light-touch approach to budget for one-to-one BD, so your commercial judgement on who you meet and how is trusted. The London R&R team are now ready to bring in an AD/Senior Manager who is equally motivated by business and team development. More on this below. Your new role The London team have been "hand-reared" and are in really good form on delivery, but now need someone who is between them and the Partners/IPs to take them to the next development level. That's where you come in. Equally, the Partners want to develop you yourself, and it's pretty much an "open goal" to Director and beyond. While there are currently c.130 cases in the London function, by the time legacy cases and closures have been dealt with, the aim is for around 20, high calibre cases per Partner. Quality over quantity is key, and lower-value cases (eg CVLS & MVLs) are dealt with by the regions, leaving London free to focus on this agenda. A full job spec is of course available, but think of it in time spent terms of around 30% advisory and 70% formal. You'll be writing reports straight away incidentally, including complex, and with recommendations prior to partner review. All Directors take appointments, as will you as soon as you're ready. What you'll need to succeed JIEB (qualified ideal, nearly will also be considered) Most Partners are dual-qualified, so if you have ACCA/ACA as well that's desirable but not essential. UK Insolvency/Restructuring experience ideally to SM level, but also a strong Manager ready for the step up The ambition to become an appointment-taker, with the agility to pivot to advisory when needed While there's a hybrid, honestly they like being in the office together and for the most part they are. So a naturally sociable demeanour plays well there. Equal enjoyment of client, team and project management, with business development What you'll get in return A real-life, real-person interview process. No AI, no HR screening, no case studies etc As mentioned, a really healthy BD budget - your commercial instincts are trusted A fully supported and mentored pathway to Director/IP and Partner (and from many Partners who have made that journey recently, as well as those more established) Top 10/Grade A firm salary package including full suite of benefits centred around wellness and wellbeing, financial security, lifestyle and flexibility, parental support and of course professional support What you need to do now If you're not sure whether this is of interest to you or not, please contact me for a no-pressure conversation where I can learn more about your own ambitions and objectives, and whether this might just be able to leverage them. If you know you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 13, 2026
Full time
Quality work , great BD budget, fully invested/supported in your Director & Partner pathways. Your new company Despite its size, my client has the entrepreneurial energy and spirit of a smaller and more agile firm. They are in fact a fully national and growing international practitioner, with circa £400m fee income and climbing, and with their acquisitional phase now completed their focus is on organic growth. In the national Restructuring team, which came to market officially 6 years ago, Partners have usually joined from larger firms and half did so as their first Partnership, so great precedence there for your own journey. In the R&R team projects/appointments are being regularly generated from retail/commercial/business banks, funds and other investment vehicles (eg UKGI) with a "sweet spot" debt size of £10-20 mill (though one major advisory project was a debt book of £3 bill.) The firm has some high profile yet really good fun BD/corporate entertaining events (happy to share more details in conversation!) and a light-touch approach to budget for one-to-one BD, so your commercial judgement on who you meet and how is trusted. The London R&R team are now ready to bring in an AD/Senior Manager who is equally motivated by business and team development. More on this below. Your new role The London team have been "hand-reared" and are in really good form on delivery, but now need someone who is between them and the Partners/IPs to take them to the next development level. That's where you come in. Equally, the Partners want to develop you yourself, and it's pretty much an "open goal" to Director and beyond. While there are currently c.130 cases in the London function, by the time legacy cases and closures have been dealt with, the aim is for around 20, high calibre cases per Partner. Quality over quantity is key, and lower-value cases (eg CVLS & MVLs) are dealt with by the regions, leaving London free to focus on this agenda. A full job spec is of course available, but think of it in time spent terms of around 30% advisory and 70% formal. You'll be writing reports straight away incidentally, including complex, and with recommendations prior to partner review. All Directors take appointments, as will you as soon as you're ready. What you'll need to succeed JIEB (qualified ideal, nearly will also be considered) Most Partners are dual-qualified, so if you have ACCA/ACA as well that's desirable but not essential. UK Insolvency/Restructuring experience ideally to SM level, but also a strong Manager ready for the step up The ambition to become an appointment-taker, with the agility to pivot to advisory when needed While there's a hybrid, honestly they like being in the office together and for the most part they are. So a naturally sociable demeanour plays well there. Equal enjoyment of client, team and project management, with business development What you'll get in return A real-life, real-person interview process. No AI, no HR screening, no case studies etc As mentioned, a really healthy BD budget - your commercial instincts are trusted A fully supported and mentored pathway to Director/IP and Partner (and from many Partners who have made that journey recently, as well as those more established) Top 10/Grade A firm salary package including full suite of benefits centred around wellness and wellbeing, financial security, lifestyle and flexibility, parental support and of course professional support What you need to do now If you're not sure whether this is of interest to you or not, please contact me for a no-pressure conversation where I can learn more about your own ambitions and objectives, and whether this might just be able to leverage them. If you know you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
CBRE Enterprise EMEA
Senior QHSE Manager
CBRE Enterprise EMEA
Job Title: Senior QHSE Manager Location: Remote - Travel as required Job Purpose: The purpose of the role is: The Senior / QHSE Manager- EMEA is accountable for providing strategic and operational leadership for Quality, Health, Safety and Environment (QHSE) across a global life sciences EMEA account managing their commercial office portfolio. The role ensures regulatory compliance, audit readiness, effective incident management, and continuous improvement of QHSE standards across a complex, multi-country portfolio, while acting as a trusted advisor to both CBRE and client stakeholders. Key Responsibilities: QHSE Leadership & Governance Implement, manage, and review the Strategic QHSE Plan, leading initiatives and best practices across all QHSE management areas. Act as the primary QHSE subject-matter expert for the client account. Interpret and apply client EHS, quality, and compliance requirements, including Quality Agreements and Service Compliance Questionnaires (SCQs). Provide pragmatic, risk-based advice on scope, applicability, and contractual obligations. Monitor and report on QHSE performance trends, ensuring legal and contractual compliance and adherence to established metrics. Audits, Assurance & Compliance Own and deliver the annual EMEA QHSE audit programme, including planning, scheduling, and execution. Conduct site audits and assessments across multiple countries and coordinate support from the wider QHSE platform. Lead and support EHS gap assessments and ensure corrective actions are clearly defined and tracked. Prepare operational teams for client and corporate audits. Own and ensure compliance for Competency Verification programme Support Technical Compliance Register Program Ensure Global Core Safety Training Program is monitored and driven to completion Incident & Risk Management: Provide oversight and challenge in response to incidents, near misses, and high-risk events. Review investigation quality, ensure appropriate escalation, and drive accountability where required. Support development of risk assessments and safe systems of work, including during abnormal or adverse operating conditions. Client & Stakeholder Engagement: Act as a key QHSE interface with the clients EHS, Quality, and Operations stakeholders across EMEA. Participate in governance forums, quality reviews, and QHSE-related meetings. Provide QHSE input to projects, change initiatives, and major works. Support effective business communication through advice, review, leadership, and direct contribution to management. Continuous Improvement & Capability: Define and drive annual QHSE priorities aligned to client and CBRE objectives. Lead development of QHSE capability through initiatives such as QHSE Champions and learning pathways. Support integration of client EHS systems and reporting tools, subject to agreed scope. Promote a strong safety culture and recognition of QHSE performance and achievements. Deliver QHSE communications, guidance, and training to maintain competence and awareness. Strong network of platform contacts Active involvement in platform initiatives, leading implementation on account when relevant Reporting & Communication: Provide clear, concise QHSE updates and leadership reporting including, but not limited to AIQ metrics, QBRs, MBRs, central data reporting both regular and ad hoc. Share best practice, guidance, and reference materials across the account. Person Specification: Engineering or Bachelors Degree or equivalent Health & Safety qualification Strong experience in QHSE / EHS leadership within a regulated, multi-site environment. Proven capability in audits, compliance assessments, and incident management across international portfolios. Understanding of Safety mindset and hoe to embed into account teams Working across site and central support teams to deliver requirements, engaging stakeholders as required
May 12, 2026
Full time
Job Title: Senior QHSE Manager Location: Remote - Travel as required Job Purpose: The purpose of the role is: The Senior / QHSE Manager- EMEA is accountable for providing strategic and operational leadership for Quality, Health, Safety and Environment (QHSE) across a global life sciences EMEA account managing their commercial office portfolio. The role ensures regulatory compliance, audit readiness, effective incident management, and continuous improvement of QHSE standards across a complex, multi-country portfolio, while acting as a trusted advisor to both CBRE and client stakeholders. Key Responsibilities: QHSE Leadership & Governance Implement, manage, and review the Strategic QHSE Plan, leading initiatives and best practices across all QHSE management areas. Act as the primary QHSE subject-matter expert for the client account. Interpret and apply client EHS, quality, and compliance requirements, including Quality Agreements and Service Compliance Questionnaires (SCQs). Provide pragmatic, risk-based advice on scope, applicability, and contractual obligations. Monitor and report on QHSE performance trends, ensuring legal and contractual compliance and adherence to established metrics. Audits, Assurance & Compliance Own and deliver the annual EMEA QHSE audit programme, including planning, scheduling, and execution. Conduct site audits and assessments across multiple countries and coordinate support from the wider QHSE platform. Lead and support EHS gap assessments and ensure corrective actions are clearly defined and tracked. Prepare operational teams for client and corporate audits. Own and ensure compliance for Competency Verification programme Support Technical Compliance Register Program Ensure Global Core Safety Training Program is monitored and driven to completion Incident & Risk Management: Provide oversight and challenge in response to incidents, near misses, and high-risk events. Review investigation quality, ensure appropriate escalation, and drive accountability where required. Support development of risk assessments and safe systems of work, including during abnormal or adverse operating conditions. Client & Stakeholder Engagement: Act as a key QHSE interface with the clients EHS, Quality, and Operations stakeholders across EMEA. Participate in governance forums, quality reviews, and QHSE-related meetings. Provide QHSE input to projects, change initiatives, and major works. Support effective business communication through advice, review, leadership, and direct contribution to management. Continuous Improvement & Capability: Define and drive annual QHSE priorities aligned to client and CBRE objectives. Lead development of QHSE capability through initiatives such as QHSE Champions and learning pathways. Support integration of client EHS systems and reporting tools, subject to agreed scope. Promote a strong safety culture and recognition of QHSE performance and achievements. Deliver QHSE communications, guidance, and training to maintain competence and awareness. Strong network of platform contacts Active involvement in platform initiatives, leading implementation on account when relevant Reporting & Communication: Provide clear, concise QHSE updates and leadership reporting including, but not limited to AIQ metrics, QBRs, MBRs, central data reporting both regular and ad hoc. Share best practice, guidance, and reference materials across the account. Person Specification: Engineering or Bachelors Degree or equivalent Health & Safety qualification Strong experience in QHSE / EHS leadership within a regulated, multi-site environment. Proven capability in audits, compliance assessments, and incident management across international portfolios. Understanding of Safety mindset and hoe to embed into account teams Working across site and central support teams to deliver requirements, engaging stakeholders as required

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