Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Jun 16, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Lead Project Controller Luton 12-Month Contract Paying up to 70p/h (Inside IR35) Please note - due to the nature of the work, you will need to hold a high level of UK Security clearance Key Responsibilities Accountable for the quality and integrity of the Project Controls on the Programme through the application of consistent processes, methods, governance and provision of guidance to the wider IPT. Drive and promote optimal schedule quality and best practice management techniques including application of schedule risk analysis at all stages of the project lifecycle Manage the integrity of Partner/Subcontractor schedules to ensure dependences are clearly identified and risks managed/identified within the project schedule Conduct what if analysis/ scenario planning to drive decision taking and risk mitigation Identify and manage Schedule Risks, apply Schedule Risk Analysis Techniques, work proactively with the project team to implement mitigation plans and corrective actions and monitor their effectiveness Ensure Project Controls metrics and measures (inc EV) are consistently applied, understood and relevant action taken to drive required outcomes and achievement of Company standards/ Project Objectives Coach and train other members of the Integrated Project Controls team on best practice Project Controls Practices to enable the safe and successful delivery of the Project success criteria Actively contribute to IPT and Business area Project reviews (SDR, PPRP, Schedule Reviews etc) through delivering the Project Controls inputs and leading on these aspects in the reviews Identify, support and drive initiatives within the Project to improve outcomes Build and maintain strong working relationships with all functions across the Business Area in order to influence project activities Build and maintain strong working relationships with all functions across the Business Area in order to influence project activities Required Experience Comprehensive project Controls/ planning experience with proven expertise in all aspects of planning, project controls and project management methodologies (inc AGILE) across Projects of varying value/ complexity Expert User in Primavera P6 and/or SAP Experience in using at least one data visualisation tool such as Power BI or Tableau Breadth of experience in all parts of lifecycle and experience in the phases of Initiation, planning and execution Experience in application of Schedule Risk Analysis including identification, methods of analysis and recommendations for management Commercial and financial acumen APMG Project Controls Foundation and Practitioner Level Certification - Desirable Experience of using SAP Planning tool - Desirable Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jun 16, 2026
Contractor
Lead Project Controller Luton 12-Month Contract Paying up to 70p/h (Inside IR35) Please note - due to the nature of the work, you will need to hold a high level of UK Security clearance Key Responsibilities Accountable for the quality and integrity of the Project Controls on the Programme through the application of consistent processes, methods, governance and provision of guidance to the wider IPT. Drive and promote optimal schedule quality and best practice management techniques including application of schedule risk analysis at all stages of the project lifecycle Manage the integrity of Partner/Subcontractor schedules to ensure dependences are clearly identified and risks managed/identified within the project schedule Conduct what if analysis/ scenario planning to drive decision taking and risk mitigation Identify and manage Schedule Risks, apply Schedule Risk Analysis Techniques, work proactively with the project team to implement mitigation plans and corrective actions and monitor their effectiveness Ensure Project Controls metrics and measures (inc EV) are consistently applied, understood and relevant action taken to drive required outcomes and achievement of Company standards/ Project Objectives Coach and train other members of the Integrated Project Controls team on best practice Project Controls Practices to enable the safe and successful delivery of the Project success criteria Actively contribute to IPT and Business area Project reviews (SDR, PPRP, Schedule Reviews etc) through delivering the Project Controls inputs and leading on these aspects in the reviews Identify, support and drive initiatives within the Project to improve outcomes Build and maintain strong working relationships with all functions across the Business Area in order to influence project activities Build and maintain strong working relationships with all functions across the Business Area in order to influence project activities Required Experience Comprehensive project Controls/ planning experience with proven expertise in all aspects of planning, project controls and project management methodologies (inc AGILE) across Projects of varying value/ complexity Expert User in Primavera P6 and/or SAP Experience in using at least one data visualisation tool such as Power BI or Tableau Breadth of experience in all parts of lifecycle and experience in the phases of Initiation, planning and execution Experience in application of Schedule Risk Analysis including identification, methods of analysis and recommendations for management Commercial and financial acumen APMG Project Controls Foundation and Practitioner Level Certification - Desirable Experience of using SAP Planning tool - Desirable Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Jun 16, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
ROLE TITLE: T2 Service Manager LOCATION: London / Remote CLEARANCE: Must be eligible for BPSS We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: As a Service Manager, you will support programme and project management activities while operating within structured governance frameworks. Working closely with delivery managers, product managers, programme leads and portfolio teams, you will help ensure successful delivery through effective coordination, reporting, governance and resource management. You will play a key role in tracking progress, managing delivery activities, supporting Agile ways of working and helping teams achieve project outcomes efficiently and effectively. Your Key Responsibilities: Support programme and project delivery within governance frameworks Track progress and produce delivery reporting for stakeholders Coordinate Agile delivery activities across teams Support resource planning and coordination Identify, manage and escalate risks, issues and dependencies Facilitate communication between delivery, product and programme teams Support backlog prioritisation and product ownership activities Contribute to problem-solving and continuous improvement Engage stakeholders and support alignment across workstreams Work effectively within constraints to support successful delivery Requirements: Experience working within Agile and Lean delivery environments Ability to coach and support teams in Agile best practices Understanding of design, technology and data principles Awareness of product lifecycle management across multiple phases Strong operational and service management mindset Ability to identify risks, anticipate issues and support problem resolution Experience supporting product ownership activities and prioritisation Strong stakeholder management skills with the ability to gain buy-in User-focused approach with an understanding of changing customer needs Ability to work effectively within constraints and turn challenges into opportunities Strong communication, reporting and coordination skills Eligible for BPSS clearance Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 15, 2026
Contractor
ROLE TITLE: T2 Service Manager LOCATION: London / Remote CLEARANCE: Must be eligible for BPSS We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: As a Service Manager, you will support programme and project management activities while operating within structured governance frameworks. Working closely with delivery managers, product managers, programme leads and portfolio teams, you will help ensure successful delivery through effective coordination, reporting, governance and resource management. You will play a key role in tracking progress, managing delivery activities, supporting Agile ways of working and helping teams achieve project outcomes efficiently and effectively. Your Key Responsibilities: Support programme and project delivery within governance frameworks Track progress and produce delivery reporting for stakeholders Coordinate Agile delivery activities across teams Support resource planning and coordination Identify, manage and escalate risks, issues and dependencies Facilitate communication between delivery, product and programme teams Support backlog prioritisation and product ownership activities Contribute to problem-solving and continuous improvement Engage stakeholders and support alignment across workstreams Work effectively within constraints to support successful delivery Requirements: Experience working within Agile and Lean delivery environments Ability to coach and support teams in Agile best practices Understanding of design, technology and data principles Awareness of product lifecycle management across multiple phases Strong operational and service management mindset Ability to identify risks, anticipate issues and support problem resolution Experience supporting product ownership activities and prioritisation Strong stakeholder management skills with the ability to gain buy-in User-focused approach with an understanding of changing customer needs Ability to work effectively within constraints and turn challenges into opportunities Strong communication, reporting and coordination skills Eligible for BPSS clearance Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you'll find flexible working, an inclusive culture and a place where your opinion is valued. Please follow the link below for further information about HMCTS. Our community We currently have over 500 experienced developers across MoJ and its agencies who make up the broader software engineering community. You will be able to learn from others, share your knowledge and take part in informal support networks with your peers. You can also take a look at the MoJ developer blog . As a Software Development Engineer in Test at HMCTS, you will have access to extensive training and development opportunities through our Testing Centre of Excellence. Our commitment to your growth means that you will receive in-depth, in-house training designed to enhance your skills and knowledge, making you proficient in the latest testing methodologies and tools. Whether you are looking to sharpen your testing capabilities, deepen your technical expertise, or expand your leadership skills, our training is tailored to help you succeed in your role and advance your career. This commitment to continuous learning is a core part of our culture, ensuring that you have the tools and knowledge you need to excel in your position and contribute to our ongoing success. The key purpose of the role: As a Software Development Engineer in Test, your responsibilities will encompass not only writing, debugging, and refactoring test code but also leading test automation in CI/CD environments. You will collaborate closely with software developers to ensure a common understanding of the code base and test coverage at the unit test level. You will play a pivotal role in helping to shape the culture and best practices throughout the Test Centre of Excellence at HMCTS. Your strong technical skills will be essential in ensuring the highest quality standards for our test automation. Additionally, mentoring, and coaching Junior Software Development Engineers in Test is a crucial aspect of this role. You will guide the team to achieve excellence in test automation and support their learning journey. The development squad you are placed on will be agreed closer to your start date, but examples of products can be found in our github repositories: Technologies We use a range of cutting-edge technologies, including: Playwright Rest Assured (for API testing) Java/JavaScript/TypeScript Power Apps (for low-code/no-code application testing) js framework (Node.js) Angular PostgreSQL Microservices Azure cloud infrastructure Gatling (for performance testing) SauceLabs (for cross-browser testing) Pa11y, WAVE, aXe (for accessibility testing) Jenkins (for deployment automation) Dynatrace (for application monitoring) Kubernetes and Docker (to run our services) Jira/Confluence (for project management and documentation) Fortify (for security testing) We're here to support your learning journey within our tech stack when you become a part of our team. Key responsibilities: Promote and champion shift-left testing principles, emphasising unit and integration testing, to ensure early detection of issues and higher quality software. Lead the development and implementation of test automation strategies in CI/CD environments. Write, amend, and refactor test automation code, adhering to internal software development standards. Lead in "3 Amigos" sessions as an integral part of the development and testing process. Estimate your effort for planning and follow the agreed methodology. Understand the impact of business processes on the project and systems. Analyse test results and identify patterns and trends, translating findings into business impact. Collaborate on designing and building secure products with a focus on information assurance. Maintain full traceability of defects, tests, and requirements. Report issues found through the appropriate channels. Provide mentoring and coaching to Junior Software Development Engineers in Test to enhance their skills and knowledge. Contribute to the development of a culture of excellence in test automation within the team. Essential Skills and Experience: Demonstrated experience in leading test automation in CI/CD environments. Expertise in writing automated testing programs/scripts, particularly in our core technology stack. Expertise in the Software Development Lifecycle, ensuring alignment with project objectives and quality standards. Strong understanding of REST web services and API inspection tools. Familiarity with bug tracking software and experience in using it effectively. Ability to identify and manage issues and risks associated with testing, with a focus on analysing and reporting test activities and results. Exposure to applying Agile principles in practice, facilitating seamless integration into project workflows. Proficiency in defining and implementing test tooling, test environments, and test data across various phases of testing. Proven ability to design and execute non-functional test cases in diverse environments. Experience in accessibility testing, both manual and automated, ensuring compliance with WCAG standards and integrating accessibility testing within CI/CD pipelines. Ability to analyse performance bottlenecks and accessibility issues, providing recommendations for improvement. Strong understanding of integrating accessibility and performance testing into the overall test strategy, ensuring quality and compliance from development to release.
Jun 15, 2026
Full time
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you'll find flexible working, an inclusive culture and a place where your opinion is valued. Please follow the link below for further information about HMCTS. Our community We currently have over 500 experienced developers across MoJ and its agencies who make up the broader software engineering community. You will be able to learn from others, share your knowledge and take part in informal support networks with your peers. You can also take a look at the MoJ developer blog . As a Software Development Engineer in Test at HMCTS, you will have access to extensive training and development opportunities through our Testing Centre of Excellence. Our commitment to your growth means that you will receive in-depth, in-house training designed to enhance your skills and knowledge, making you proficient in the latest testing methodologies and tools. Whether you are looking to sharpen your testing capabilities, deepen your technical expertise, or expand your leadership skills, our training is tailored to help you succeed in your role and advance your career. This commitment to continuous learning is a core part of our culture, ensuring that you have the tools and knowledge you need to excel in your position and contribute to our ongoing success. The key purpose of the role: As a Software Development Engineer in Test, your responsibilities will encompass not only writing, debugging, and refactoring test code but also leading test automation in CI/CD environments. You will collaborate closely with software developers to ensure a common understanding of the code base and test coverage at the unit test level. You will play a pivotal role in helping to shape the culture and best practices throughout the Test Centre of Excellence at HMCTS. Your strong technical skills will be essential in ensuring the highest quality standards for our test automation. Additionally, mentoring, and coaching Junior Software Development Engineers in Test is a crucial aspect of this role. You will guide the team to achieve excellence in test automation and support their learning journey. The development squad you are placed on will be agreed closer to your start date, but examples of products can be found in our github repositories: Technologies We use a range of cutting-edge technologies, including: Playwright Rest Assured (for API testing) Java/JavaScript/TypeScript Power Apps (for low-code/no-code application testing) js framework (Node.js) Angular PostgreSQL Microservices Azure cloud infrastructure Gatling (for performance testing) SauceLabs (for cross-browser testing) Pa11y, WAVE, aXe (for accessibility testing) Jenkins (for deployment automation) Dynatrace (for application monitoring) Kubernetes and Docker (to run our services) Jira/Confluence (for project management and documentation) Fortify (for security testing) We're here to support your learning journey within our tech stack when you become a part of our team. Key responsibilities: Promote and champion shift-left testing principles, emphasising unit and integration testing, to ensure early detection of issues and higher quality software. Lead the development and implementation of test automation strategies in CI/CD environments. Write, amend, and refactor test automation code, adhering to internal software development standards. Lead in "3 Amigos" sessions as an integral part of the development and testing process. Estimate your effort for planning and follow the agreed methodology. Understand the impact of business processes on the project and systems. Analyse test results and identify patterns and trends, translating findings into business impact. Collaborate on designing and building secure products with a focus on information assurance. Maintain full traceability of defects, tests, and requirements. Report issues found through the appropriate channels. Provide mentoring and coaching to Junior Software Development Engineers in Test to enhance their skills and knowledge. Contribute to the development of a culture of excellence in test automation within the team. Essential Skills and Experience: Demonstrated experience in leading test automation in CI/CD environments. Expertise in writing automated testing programs/scripts, particularly in our core technology stack. Expertise in the Software Development Lifecycle, ensuring alignment with project objectives and quality standards. Strong understanding of REST web services and API inspection tools. Familiarity with bug tracking software and experience in using it effectively. Ability to identify and manage issues and risks associated with testing, with a focus on analysing and reporting test activities and results. Exposure to applying Agile principles in practice, facilitating seamless integration into project workflows. Proficiency in defining and implementing test tooling, test environments, and test data across various phases of testing. Proven ability to design and execute non-functional test cases in diverse environments. Experience in accessibility testing, both manual and automated, ensuring compliance with WCAG standards and integrating accessibility testing within CI/CD pipelines. Ability to analyse performance bottlenecks and accessibility issues, providing recommendations for improvement. Strong understanding of integrating accessibility and performance testing into the overall test strategy, ensuring quality and compliance from development to release.
Location The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport and Titchfield (Fareham), All colleagues are required to work from their contractually allocated site for at least 40% of their working time. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. We are looking for a highly motivated and dynamic Programme Delivery Manager to take on a Head of Function (HoF) role, leading and energising the IT Service Manager, IT Infrastructure Engineer, and DevSecOps communities across the Digital Services Directorate. Working in close partnership with other Heads of Function within Digital Services (DS),you will be responsible for building a vibrant, collaborative and high-performing community, driving alignment with organisational strategy and enabling pace, momentum and delivery of key organisational objectives. You will have an energy and enthusiasm to lead the Community and will bring passion and a proactive mindset to leading the community, championing knowledge sharing, consistent ways of working, and continuous learning and development. Through your enthusiasm and drive, you will foster a strong sense of community, empowering colleagues to collaborate, innovate and grow. Our team culture is based around agile working and keeping our users-both internally and externally- at the centre of our thinking. You will lead from the front in embedding agile principles, maintaining pace and momentum, and evolving the IT Service Manager, IT Infrastructure Engineer, and DevSecOps communities to be responsive, forward-looking, and resilient. Job description A Programme Delivery Manager is accountable for the delivery of complex products and services that are being delivered by multiple teams or have high technical or political risk. Manage dependencies of varying complexity, potentially planning, and feeding into larger programmes and portfolios. Remove blockers and manage risks, commercials, budgets, and people. Balance objectives and can redeploy people and resources as priorities change. Have an in-depth knowledge of agile and other methodologies. Are responsible for understanding, managing, and communicating between complex stakeholder groups, balancing priorities. Are the initial escalation point for the programme and must have an awareness of the bigger picture. Support the programme director by overseeing the delivery of their vision for the programme. Support and coach delivery managers. Responsibilities Lead delivery where multiple product or service teams need to collaborate to deliver and ensures interdependencies and cross-cutting team issues are dealt with. Ensure that agile principles and practices are deeply embedded and that all teams have the right skills and access to development that they need to do their roles. Encourage a culture of innovation focused on adding value. Effectively manage team dynamics when working across departmental and other boundaries Actively develop agile capability of teams, learning, sharing, and re-applying skills and knowledge and bringing in good practice Communicate service performance against key indicators to internal and external stakeholders. This campaign is for external candidates who wish to be based at either our Newport or Titchfield site. Therefore this campaign has been linked with the internal advert 462789. If you are an internal candidate to ONS please apply via the other campaign. The selection and interview process will be combined, so you do not need to apply for both campaigns. Person specification Essential Criteria: Agile and Lean practices (Expert) - Coach and lead teams in Agile and Lean good practices. Create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle. Experiment with new and innovative ways of working to improve delivery across the organisation. Act as a recognised expert and advocate for Agile and Lean approaches. Community Collaboration (Expert) - Act as a champion for community-led initiatives, supporting their delivery and encouraging broader engagement. Foster engagement and encourage active participation in the community, role modelling collaborative behaviours. Advocate and role model knowledge sharing (for example, mentoring community leads). Work with the Head of Function/Head of Practice/Community Lead to develop the maturity of the community and professional growth of its members, providing leadership, feedback and insight. Maintaining delivery momentum (Expert) - Optimise the delivery flow of teams. Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Identify innovative ways to unblock issues. Making the process work (Expert) - Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. Add value and can coach the organisation to inspect and adapt processes. Guide teams through the implementation of a new process. Planning (Expert) - Lead a continual planning process in a very complex environment. Plan beyond product delivery. Identify dependencies in plans across services and co-ordinate delivery. Coach other teams as the central point of expertise.
Jun 15, 2026
Full time
Location The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport and Titchfield (Fareham), All colleagues are required to work from their contractually allocated site for at least 40% of their working time. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. We are looking for a highly motivated and dynamic Programme Delivery Manager to take on a Head of Function (HoF) role, leading and energising the IT Service Manager, IT Infrastructure Engineer, and DevSecOps communities across the Digital Services Directorate. Working in close partnership with other Heads of Function within Digital Services (DS),you will be responsible for building a vibrant, collaborative and high-performing community, driving alignment with organisational strategy and enabling pace, momentum and delivery of key organisational objectives. You will have an energy and enthusiasm to lead the Community and will bring passion and a proactive mindset to leading the community, championing knowledge sharing, consistent ways of working, and continuous learning and development. Through your enthusiasm and drive, you will foster a strong sense of community, empowering colleagues to collaborate, innovate and grow. Our team culture is based around agile working and keeping our users-both internally and externally- at the centre of our thinking. You will lead from the front in embedding agile principles, maintaining pace and momentum, and evolving the IT Service Manager, IT Infrastructure Engineer, and DevSecOps communities to be responsive, forward-looking, and resilient. Job description A Programme Delivery Manager is accountable for the delivery of complex products and services that are being delivered by multiple teams or have high technical or political risk. Manage dependencies of varying complexity, potentially planning, and feeding into larger programmes and portfolios. Remove blockers and manage risks, commercials, budgets, and people. Balance objectives and can redeploy people and resources as priorities change. Have an in-depth knowledge of agile and other methodologies. Are responsible for understanding, managing, and communicating between complex stakeholder groups, balancing priorities. Are the initial escalation point for the programme and must have an awareness of the bigger picture. Support the programme director by overseeing the delivery of their vision for the programme. Support and coach delivery managers. Responsibilities Lead delivery where multiple product or service teams need to collaborate to deliver and ensures interdependencies and cross-cutting team issues are dealt with. Ensure that agile principles and practices are deeply embedded and that all teams have the right skills and access to development that they need to do their roles. Encourage a culture of innovation focused on adding value. Effectively manage team dynamics when working across departmental and other boundaries Actively develop agile capability of teams, learning, sharing, and re-applying skills and knowledge and bringing in good practice Communicate service performance against key indicators to internal and external stakeholders. This campaign is for external candidates who wish to be based at either our Newport or Titchfield site. Therefore this campaign has been linked with the internal advert 462789. If you are an internal candidate to ONS please apply via the other campaign. The selection and interview process will be combined, so you do not need to apply for both campaigns. Person specification Essential Criteria: Agile and Lean practices (Expert) - Coach and lead teams in Agile and Lean good practices. Create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle. Experiment with new and innovative ways of working to improve delivery across the organisation. Act as a recognised expert and advocate for Agile and Lean approaches. Community Collaboration (Expert) - Act as a champion for community-led initiatives, supporting their delivery and encouraging broader engagement. Foster engagement and encourage active participation in the community, role modelling collaborative behaviours. Advocate and role model knowledge sharing (for example, mentoring community leads). Work with the Head of Function/Head of Practice/Community Lead to develop the maturity of the community and professional growth of its members, providing leadership, feedback and insight. Maintaining delivery momentum (Expert) - Optimise the delivery flow of teams. Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Identify innovative ways to unblock issues. Making the process work (Expert) - Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. Add value and can coach the organisation to inspect and adapt processes. Guide teams through the implementation of a new process. Planning (Expert) - Lead a continual planning process in a very complex environment. Plan beyond product delivery. Identify dependencies in plans across services and co-ordinate delivery. Coach other teams as the central point of expertise.
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Jun 15, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Jun 15, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Overview: We are looking for a highly skilled AWS DevOps/Data Engineer to design, build, and maintain scalable, resilient, and high-performing cloud-based data solutions. The ideal candidate will have strong DevOps expertise combined with data engineering capabilities, working across modern cloud technologies and automation frameworks. Key Responsibilities: Translate technical requirements into effective DevOps toolchains to enable product delivery Design and implement resilient, scalable, and highly available services Automate infrastructure, deployments, and testing using Infrastructure as Code (IaC) Ensure deployment strategies are repeatable, scalable, and reliable Provide technical leadership, mentoring, and coaching to junior team members Support delivery teams by troubleshooting and resolving complex cloud-related issues Work with data pipelines and processing frameworks to ensure data quality and reliability Perform data analysis to identify and resolve root causes of issues Collaborate with cross-functional teams to deliver end-to-end solutions Key Skills & Experience: Strong expertise in AWS cloud services, including: CloudWatch, IAM, S3, Glue, ECR, EC2, EMR, DynamoDB, Lake Formation Experience with Infrastructure as Code (Terraform) Proficiency in Python, SQL, and familiarity with PySpark Experience with Apache Spark and data processing frameworks Hands-on experience with Apache Airflow for workflow orchestration Experience using Jupyter Notebooks and/or Amazon Athena for data querying and validation Strong understanding of EMR and log analysis Experience with GitLab for CI/CD pipelines, release tagging, and version control Knowledge of Docker and containerisation Understanding of encryption techniques (Server Side and client-side) Familiarity with Amazon Textract and Comprehend Strong understanding of data modelling concepts, including dimensional models and slowly changing dimensions Additional Skills: Ability to translate customer requirements into functional technical solutions Familiarity with engineering best practices and standards Strong understanding of data structures and solution design principles Experience working in agile delivery environments Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
Jun 15, 2026
Full time
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Overview: We are looking for a highly skilled AWS DevOps/Data Engineer to design, build, and maintain scalable, resilient, and high-performing cloud-based data solutions. The ideal candidate will have strong DevOps expertise combined with data engineering capabilities, working across modern cloud technologies and automation frameworks. Key Responsibilities: Translate technical requirements into effective DevOps toolchains to enable product delivery Design and implement resilient, scalable, and highly available services Automate infrastructure, deployments, and testing using Infrastructure as Code (IaC) Ensure deployment strategies are repeatable, scalable, and reliable Provide technical leadership, mentoring, and coaching to junior team members Support delivery teams by troubleshooting and resolving complex cloud-related issues Work with data pipelines and processing frameworks to ensure data quality and reliability Perform data analysis to identify and resolve root causes of issues Collaborate with cross-functional teams to deliver end-to-end solutions Key Skills & Experience: Strong expertise in AWS cloud services, including: CloudWatch, IAM, S3, Glue, ECR, EC2, EMR, DynamoDB, Lake Formation Experience with Infrastructure as Code (Terraform) Proficiency in Python, SQL, and familiarity with PySpark Experience with Apache Spark and data processing frameworks Hands-on experience with Apache Airflow for workflow orchestration Experience using Jupyter Notebooks and/or Amazon Athena for data querying and validation Strong understanding of EMR and log analysis Experience with GitLab for CI/CD pipelines, release tagging, and version control Knowledge of Docker and containerisation Understanding of encryption techniques (Server Side and client-side) Familiarity with Amazon Textract and Comprehend Strong understanding of data modelling concepts, including dimensional models and slowly changing dimensions Additional Skills: Ability to translate customer requirements into functional technical solutions Familiarity with engineering best practices and standards Strong understanding of data structures and solution design principles Experience working in agile delivery environments Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role We're recruiting for Lead Architects here at Justice Digital , to be part of our warm and collaborative teams within the Legal Aid Agency . Our lead architects are responsible for assuring, designing, and delivering digital services that make a genuine difference to people's lives. A Lead Architect will work alongside a service owner, overseeing the work of up to 10 engineering teams. Together we will collaborate to develop our strategy, connect people and build trust with clear communication, and provide empathetic technical leadership across diverse teams. This role aligns against the Lead Technical Architect Role from the Government Digital and Data Framework. Our Lead Architects will work to understand our technology, our business, and our people (colleagues, stakeholders, and users of our services), and to create an ambitious and pragmatic vision for our teams, using their technical expertise to bring our challenges and opportunities into focus alongside the views of other professions in our leadership team. In LAA Digital believe that architecture is not purely a technical discipline. The systems we build are shaped by the teams that build them, the organisational structures they sit within, and the communication patterns between the people involved. Our architects think about how team structures, domain boundaries, and organisational dynamics shape systems - and how the systems we design, in turn, shape the organisation. We are looking for people who understand that designing great systems means co-designing the social and technical dimensions together, and who bring both technical depth and organisational awareness to their work. This role requires clear communication and structured thinking skills. A Lead Architect can see the big picture, understanding our complex technology landscape, and can clearly and effectively communicate with both specialist and non-specialist audiences. By building trust, developing great relationships, and empathising with others you will support the development of the architecture community and engineering leadership within your service area, providing guidance, mentorship, and technical leadership across teams. A Lead Architect will have a good understanding of a broad range of technologies, with hands on experience in both software engineering and commercial enterprise, as well as providing effective governance, both within our organisation, and across our suppliers. You'll receive a range of excellent benefits when you join our department, including: A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme. 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King's birthday. Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work-life balance. Employees are allocated 10% of their working time for personal and professional development. A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms. Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! You can find more details of the Benefits we offer here . To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog. Key Responsibilities Create a technical vision for Legal Aid, develop our strategy, and be accountable for our technology estate as part of our Architect Leadership Team. Communicate about our technology across teams and professions, not just within our Digital unit but across all parts of the Ministry of Justice and with our suppliers and partners; seeing the big picture and bringing it to all stakeholders. Collaborate and find agreement with senior stakeholders, providing both technical and non-technical direction and challenge, as well as pragmatic compromise to deliver value. Maintain a holistic view of the end-to-end service ecosystem within Legal Aid, identifying technical dependencies and risks, actively seeking opportunities for improvement and collaboration, and ensuring we as a profession are actively producing, maintaining, and owning the associated enterprise architecture documentation. Empower teams to make pragmatic and incremental change, through influence and inspiration, setting both a vision for the future and an empathetic path that people and teams will be able to follow. Guide and influence choices to align with strategy, and seek out opportunities for digital transformation, helping all understand the value of technical decisions. Engage with our portfolio, assurance, risk management, cyber, and information assurance leadership to ensure their priorities are represented alongside those of the business and other digital teams. Mentor, coach, line-manage, and recruit more great architects and engineering leadership, helping build a sustainable work force plan to deliver our strategy. Champion inclusive working practices and support efforts to grow diversity, inclusivity and balance across engineering roles. Run community-of-practice initiatives within the architecture and engineering functions. Promote open dialogue, collaborative problem solving, and continuous learning within our technical community. Our Tech Stack This is our tech, both strategic and legacy. You don't need to have experience with all of these, but we hope you see some familiar things. Modern languages and frameworks built in Ruby, Java, and Python Resilient infrastructure in the cloud (primarily AWS), using infrastructure as code (IaC) and platforms as a service (PaaS) Progressive software development practices such as Domain-Driven Design (DDD), test-driven development (TDD), continuous integration (CI) and continuous delivery (CD) A new multi-tier architecture, creating central data and business logic platforms to accelerate our product development. Enterprise Oracle software, including Enterprise Resource Planning (E-Business Suite) Mac or Windows-based development environments and public GitHub repositories if you're interested in finding out more about the work our architects do in LAA Digital, please join us on 10th June at 12:00. In the session, we will explain a little more about the recruitment process and what it is like to work within the Civil Service. More importantly, you'll hear first-hand from our lead architects about the work they do. Please come along with you questions and learn more about the team and the role. For more information and to register, visit link If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential A systems thinking mindset and the ability to see the big picture - how changes in one part of a sociotechnical system (people, process, technology, governance) affect others, to reason about emergent behaviours in complex environments, and to make trade-offs accordingly leading to iterative, outcome-focused, and effective change towards a strategic vision. Comfort with ambiguity and complexity is essential. Demonstrated leadership experience in a technical, solution, or infrastructure architecture role, with a background in either software engineering or enterprise architecture, acting as a recognised expert to guide, critique, and support teams. Excellent communication skills, with the ability to distil complex and nuanced information into clear, concise messaging at all levels, from specialist developers through to non-technical executive leadership, developing mutual understanding and trust to drive consensus and reach decisions. Experience assuring services in a complex technical estate through effective risk management and technical governance, both within your own teams and across commercial engagements with third parties. Practical knowledge of modern application architectures (e.g., microservices, APIs, web frameworks, data persistence technologies or event driven architecture in public cloud environments) Experience in introducing and championing best practices such as agile development, domain-driven design (DDD), test-driven development (TDD), continuous integration (CI), continuous delivery (CD), and DevOps, fostering high-quality engineering culture within teams. Willingness to be assessed against the requirements for SC clearance We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together . click apply for full job details
Jun 15, 2026
Full time
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role We're recruiting for Lead Architects here at Justice Digital , to be part of our warm and collaborative teams within the Legal Aid Agency . Our lead architects are responsible for assuring, designing, and delivering digital services that make a genuine difference to people's lives. A Lead Architect will work alongside a service owner, overseeing the work of up to 10 engineering teams. Together we will collaborate to develop our strategy, connect people and build trust with clear communication, and provide empathetic technical leadership across diverse teams. This role aligns against the Lead Technical Architect Role from the Government Digital and Data Framework. Our Lead Architects will work to understand our technology, our business, and our people (colleagues, stakeholders, and users of our services), and to create an ambitious and pragmatic vision for our teams, using their technical expertise to bring our challenges and opportunities into focus alongside the views of other professions in our leadership team. In LAA Digital believe that architecture is not purely a technical discipline. The systems we build are shaped by the teams that build them, the organisational structures they sit within, and the communication patterns between the people involved. Our architects think about how team structures, domain boundaries, and organisational dynamics shape systems - and how the systems we design, in turn, shape the organisation. We are looking for people who understand that designing great systems means co-designing the social and technical dimensions together, and who bring both technical depth and organisational awareness to their work. This role requires clear communication and structured thinking skills. A Lead Architect can see the big picture, understanding our complex technology landscape, and can clearly and effectively communicate with both specialist and non-specialist audiences. By building trust, developing great relationships, and empathising with others you will support the development of the architecture community and engineering leadership within your service area, providing guidance, mentorship, and technical leadership across teams. A Lead Architect will have a good understanding of a broad range of technologies, with hands on experience in both software engineering and commercial enterprise, as well as providing effective governance, both within our organisation, and across our suppliers. You'll receive a range of excellent benefits when you join our department, including: A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme. 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King's birthday. Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work-life balance. Employees are allocated 10% of their working time for personal and professional development. A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms. Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! You can find more details of the Benefits we offer here . To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog. Key Responsibilities Create a technical vision for Legal Aid, develop our strategy, and be accountable for our technology estate as part of our Architect Leadership Team. Communicate about our technology across teams and professions, not just within our Digital unit but across all parts of the Ministry of Justice and with our suppliers and partners; seeing the big picture and bringing it to all stakeholders. Collaborate and find agreement with senior stakeholders, providing both technical and non-technical direction and challenge, as well as pragmatic compromise to deliver value. Maintain a holistic view of the end-to-end service ecosystem within Legal Aid, identifying technical dependencies and risks, actively seeking opportunities for improvement and collaboration, and ensuring we as a profession are actively producing, maintaining, and owning the associated enterprise architecture documentation. Empower teams to make pragmatic and incremental change, through influence and inspiration, setting both a vision for the future and an empathetic path that people and teams will be able to follow. Guide and influence choices to align with strategy, and seek out opportunities for digital transformation, helping all understand the value of technical decisions. Engage with our portfolio, assurance, risk management, cyber, and information assurance leadership to ensure their priorities are represented alongside those of the business and other digital teams. Mentor, coach, line-manage, and recruit more great architects and engineering leadership, helping build a sustainable work force plan to deliver our strategy. Champion inclusive working practices and support efforts to grow diversity, inclusivity and balance across engineering roles. Run community-of-practice initiatives within the architecture and engineering functions. Promote open dialogue, collaborative problem solving, and continuous learning within our technical community. Our Tech Stack This is our tech, both strategic and legacy. You don't need to have experience with all of these, but we hope you see some familiar things. Modern languages and frameworks built in Ruby, Java, and Python Resilient infrastructure in the cloud (primarily AWS), using infrastructure as code (IaC) and platforms as a service (PaaS) Progressive software development practices such as Domain-Driven Design (DDD), test-driven development (TDD), continuous integration (CI) and continuous delivery (CD) A new multi-tier architecture, creating central data and business logic platforms to accelerate our product development. Enterprise Oracle software, including Enterprise Resource Planning (E-Business Suite) Mac or Windows-based development environments and public GitHub repositories if you're interested in finding out more about the work our architects do in LAA Digital, please join us on 10th June at 12:00. In the session, we will explain a little more about the recruitment process and what it is like to work within the Civil Service. More importantly, you'll hear first-hand from our lead architects about the work they do. Please come along with you questions and learn more about the team and the role. For more information and to register, visit link If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential A systems thinking mindset and the ability to see the big picture - how changes in one part of a sociotechnical system (people, process, technology, governance) affect others, to reason about emergent behaviours in complex environments, and to make trade-offs accordingly leading to iterative, outcome-focused, and effective change towards a strategic vision. Comfort with ambiguity and complexity is essential. Demonstrated leadership experience in a technical, solution, or infrastructure architecture role, with a background in either software engineering or enterprise architecture, acting as a recognised expert to guide, critique, and support teams. Excellent communication skills, with the ability to distil complex and nuanced information into clear, concise messaging at all levels, from specialist developers through to non-technical executive leadership, developing mutual understanding and trust to drive consensus and reach decisions. Experience assuring services in a complex technical estate through effective risk management and technical governance, both within your own teams and across commercial engagements with third parties. Practical knowledge of modern application architectures (e.g., microservices, APIs, web frameworks, data persistence technologies or event driven architecture in public cloud environments) Experience in introducing and championing best practices such as agile development, domain-driven design (DDD), test-driven development (TDD), continuous integration (CI), continuous delivery (CD), and DevOps, fostering high-quality engineering culture within teams. Willingness to be assessed against the requirements for SC clearance We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together . click apply for full job details
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber About Judicial Digital Services (JDS) Judicial Digital Services is a small, collaborative and friendly team within the Judicial Office, responsible for the development, integration and continuous improvement of digital products that support judges, legal professionals, and the public. The team also works closely with HMCTS and the Ministry of Justice to support cross organisational digital initiatives and integrations. With a growing portfolio and a diverse pipeline of work, this is an exciting opportunity to join a digital function at the heart of improving services for the judiciary . About Judicial Office (JO) The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005. In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland. The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions. We are an Arm's Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities. See JO staff talk about working here: Role You will have experience of participating in a technical design authority, where business and technology are aligned and you will have a good understanding of architecture development methods and models. You will have worked within technology for many years but with strong and broad understanding of technical solutions and approached, understanding the business value of technology change is your domain, alongside solid understanding of data, applications and technology. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as an architect. Key Accountabilities Own the Technical Vision: Define the 'how' for all strategic change, ensuring solutions align with the long-term enterprise architecture. Lead Technical Governance: Champion and implement architectural standards, including Secure by Design, across high-impact projects. Mentor and Guide Teams: Provide technical leadership and guidance to engineering and architecture teams on complex design decisions. Manage Architectural Risk: Identify and clearly articulate technical debt and architectural risks early in the investment process. Ensure System Integrity: Verify that new High-Level Designs (HLDs) are scalable, secure, and fit within the broader CCS technology ecosystem. Drive Strategic Alignment: Collaborate with Business Architecture to translate strategic goals into practical, resilient technical blueprints. Review Supplier Capability: Assess the technical viability and integration methods of solutions proposed by market suppliers (e.g., for the Self-Serve programme). Document Architecture: Lead the creation of clear, concise architectural documentation suitable for senior leadership. Essential Criteria Enterprise Architecture Governance: Proven experience in defining and enforcing architectural standards (e.g., through an Architecture Review Board or similar forum) to manage technical debt and ensure system integrity. Secure & Scalable Design: Deep expertise in designing and leading the implementation of highly scalable, resilient, and secure solutions, including applying Secure by Design principles to platforms. Strategic Technical Alignment: Ability to translate abstract business or policy strategy into concrete, actionable technical blueprints, and effectively articulate risks to senior stakeholders. Complex Integration & Trade-offs: Demonstrated experience navigating and making complex technical trade-offs (e.g., speed vs. cost vs. quality). Leadership: Experience in providing technical mentorship and coaching to digital/technical teams. Experience working across multiple domains or projects, coordinating with third-party suppliers and cross-government teams. Aptitude for anticipating future technologies and aligning solutions with broader strategies and business outcomes. Strong grasp of agile methodologies, DevOps principles, and design patterns, paired with enterprise architecture frameworks (e.g., TOGAF). Ownership of technical roadmaps and strategies, ensuring solutions align with enterprise objectives and evolving user needs. Experience of an API-first and services-led design approach, with the ability to use business requirements, user stories, data standards, and integration patterns to help to define services and APIs We do expect candidates for this role to have the knowledge and experience required in our tech stack. Assessment Behaviours Experience - As demonstrated in your CV and Statement of Suitability Technical - As demonstrated in your CV and Statement of Suitability. Presentation - You will/may be required to prepare a short presentation. Details will be provided when invited to/or on the day of the interview). Strengths - The interview will involve a discussion around 2 strengths. Behaviours - You will be required to provide evidence of the following key behaviours at Level 5. Seeing the bigger picture Leadership Making Effective Decisions Communicating and Influencing Changing and Improving The JDS Team have recently joined the GDD Profession. The post will align with Technical Architect referred to in the below link. Technical architect - Government Digital and Data Profession Capability Framework Person specification Please refer to Job Description
Jun 15, 2026
Full time
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber About Judicial Digital Services (JDS) Judicial Digital Services is a small, collaborative and friendly team within the Judicial Office, responsible for the development, integration and continuous improvement of digital products that support judges, legal professionals, and the public. The team also works closely with HMCTS and the Ministry of Justice to support cross organisational digital initiatives and integrations. With a growing portfolio and a diverse pipeline of work, this is an exciting opportunity to join a digital function at the heart of improving services for the judiciary . About Judicial Office (JO) The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005. In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland. The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions. We are an Arm's Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities. See JO staff talk about working here: Role You will have experience of participating in a technical design authority, where business and technology are aligned and you will have a good understanding of architecture development methods and models. You will have worked within technology for many years but with strong and broad understanding of technical solutions and approached, understanding the business value of technology change is your domain, alongside solid understanding of data, applications and technology. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as an architect. Key Accountabilities Own the Technical Vision: Define the 'how' for all strategic change, ensuring solutions align with the long-term enterprise architecture. Lead Technical Governance: Champion and implement architectural standards, including Secure by Design, across high-impact projects. Mentor and Guide Teams: Provide technical leadership and guidance to engineering and architecture teams on complex design decisions. Manage Architectural Risk: Identify and clearly articulate technical debt and architectural risks early in the investment process. Ensure System Integrity: Verify that new High-Level Designs (HLDs) are scalable, secure, and fit within the broader CCS technology ecosystem. Drive Strategic Alignment: Collaborate with Business Architecture to translate strategic goals into practical, resilient technical blueprints. Review Supplier Capability: Assess the technical viability and integration methods of solutions proposed by market suppliers (e.g., for the Self-Serve programme). Document Architecture: Lead the creation of clear, concise architectural documentation suitable for senior leadership. Essential Criteria Enterprise Architecture Governance: Proven experience in defining and enforcing architectural standards (e.g., through an Architecture Review Board or similar forum) to manage technical debt and ensure system integrity. Secure & Scalable Design: Deep expertise in designing and leading the implementation of highly scalable, resilient, and secure solutions, including applying Secure by Design principles to platforms. Strategic Technical Alignment: Ability to translate abstract business or policy strategy into concrete, actionable technical blueprints, and effectively articulate risks to senior stakeholders. Complex Integration & Trade-offs: Demonstrated experience navigating and making complex technical trade-offs (e.g., speed vs. cost vs. quality). Leadership: Experience in providing technical mentorship and coaching to digital/technical teams. Experience working across multiple domains or projects, coordinating with third-party suppliers and cross-government teams. Aptitude for anticipating future technologies and aligning solutions with broader strategies and business outcomes. Strong grasp of agile methodologies, DevOps principles, and design patterns, paired with enterprise architecture frameworks (e.g., TOGAF). Ownership of technical roadmaps and strategies, ensuring solutions align with enterprise objectives and evolving user needs. Experience of an API-first and services-led design approach, with the ability to use business requirements, user stories, data standards, and integration patterns to help to define services and APIs We do expect candidates for this role to have the knowledge and experience required in our tech stack. Assessment Behaviours Experience - As demonstrated in your CV and Statement of Suitability Technical - As demonstrated in your CV and Statement of Suitability. Presentation - You will/may be required to prepare a short presentation. Details will be provided when invited to/or on the day of the interview). Strengths - The interview will involve a discussion around 2 strengths. Behaviours - You will be required to provide evidence of the following key behaviours at Level 5. Seeing the bigger picture Leadership Making Effective Decisions Communicating and Influencing Changing and Improving The JDS Team have recently joined the GDD Profession. The post will align with Technical Architect referred to in the below link. Technical architect - Government Digital and Data Profession Capability Framework Person specification Please refer to Job Description
Location London - SW1P 3BT, Sheffield - S1 2FJ, Manchester - M1 2WD About the job Job summary In the Schools Digital portfolio, our aim is to support schools and teachers to have the best environment, tools and support so that every child can achieve and thrive. We work with Schools Group to deliver Manifesto commitments on recruiting and retaining teachers, including the 6.5k manifesto commitment, SEND reform and helping schools improve. This is an exciting time to join the portfolio with significant reform programmes underway for SEND and schools, which will have a direct impact on the outcomes on the teaching landscape and help every child achieve and thrive. Our diverse and inclusive culture reflects the society we live in. This helps us to achieve better outcomes for all our users. We work in multi-disciplinary teams using Agile methods to innovate and radically improve services that: Support schools to manage and improve their performance Support teachers and teacher trainee mentors to provide the best start in life for children Support children to get the best SEND support Drive economic growth You can read more about our strategy on the DfE digital and technology blog , by visiting our LinkedIn page. We encourage applications from a diverse range of candidates. At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active and vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels. Equality and Diversity - Department for Education This vacancy uses the Government Digital and Data Profession Capability Framework Job description In the Schools Digital portfolio we work closely with policy teams and Service Owners to research, design and build services that help provide schools, teachers and a system where every child is achieving and thriving. As a Programme Delivery Manager in Schools Digital, you will : Lead, coach and motivate multiple agile multi-disciplinary teams, helping them plan and deliver their work, ensuring they make progress, meet the government service standard and create services that meet users' needs. Help Schools Digital teams conduct discoveries, alphas, betas and get to live, delivering services that meet the needs of Schools, teachers and children Identify the people, skills and resources that teams need to deliver the agreed goals across Schools Digital Identify and challenge organisational processes that impede delivery and work with stakeholders as needed to improve them, including implementing and iterating Schools Digital governance processes Use your delivery expertise to identify and actively manage risks, issues and internal and external dependencies across multiple delivery teams. Act as an escalation point for risks raised by delivery teams, supporting or intervening as necessary to enable prompt and effective management. Work with Schools Policy Leaders to create the best services for users, coaching and influencing Schools Policy to make evidenced-led decisions and champion agile ways of working, and embed user-centred design in both ways of working and decision-making. Be part of the Schools Digital Senior Leadership Team Working with the Senior Leadership in Schools Digital you will also: Help create a culture and environment where teams can deliver effectively, are passionate about their work and can bring their 'whole selves' to work. Play an active part in our digital delivery community of practice in Schools Digital and DfE. Working with the Head of Profession for Delivery Managers you will help to drive cultural and procedural change through the community Build agile delivery management capability through hands on coaching and identifying development opportunities in and outside of our Delivery Manager community. Person specification Essential Criteria: We are looking for someone who can show evidence of the following essential criteria: Financial and Commercial Management- you can act as the escalation point and resolve large or high risk commercial management issues, you can coach others in appropriate commercial management, you can influence or create complex budgets across an organisation, programme or product view, manage the budget you are given and make it work Maintaining delivery momentum- Using Agile principles , you optimise the delivery flow of teams, actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists, identify innovative ways to unblock issues Making a process work- identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated, add value and can coach the organisation to inspect and adapt processes, guide teams through the implementation of a new process. You can coach and lead teams in Agile and Lean good practices, create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle. Communicating between the technical and non-technical- You can mediate between people and strengthen relationships, adopting the appropriate communication method with stakeholders at all levels, manage stakeholder expectations and moderate difficult discussions about high risk and complex topics, even within constrained timescales, speak on behalf of, and represent the community to, large audiences inside and outside the organisation Planning - You can lead a continual planning process in a very complex environment, plan beyond product delivery, identify dependencies in plans across services and co-ordinate delivery, coach other teams as the central point of expertise Desirable Criteria: Community collaboration- you can solve and unblock issues between teams or departments at the highest level, you can coach the organisation on team dynamics and conflict resolution, while also building and growing the community Life cycle Management- You can, lead and coach teams through different phases of the life cycle, ensure effective support for the product or service and its users, predict, prevent, mitigate and manage potential risks at different phases of the life cycle, contribute to the assessment of other teams with assessments Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision.
Jun 15, 2026
Full time
Location London - SW1P 3BT, Sheffield - S1 2FJ, Manchester - M1 2WD About the job Job summary In the Schools Digital portfolio, our aim is to support schools and teachers to have the best environment, tools and support so that every child can achieve and thrive. We work with Schools Group to deliver Manifesto commitments on recruiting and retaining teachers, including the 6.5k manifesto commitment, SEND reform and helping schools improve. This is an exciting time to join the portfolio with significant reform programmes underway for SEND and schools, which will have a direct impact on the outcomes on the teaching landscape and help every child achieve and thrive. Our diverse and inclusive culture reflects the society we live in. This helps us to achieve better outcomes for all our users. We work in multi-disciplinary teams using Agile methods to innovate and radically improve services that: Support schools to manage and improve their performance Support teachers and teacher trainee mentors to provide the best start in life for children Support children to get the best SEND support Drive economic growth You can read more about our strategy on the DfE digital and technology blog , by visiting our LinkedIn page. We encourage applications from a diverse range of candidates. At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active and vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels. Equality and Diversity - Department for Education This vacancy uses the Government Digital and Data Profession Capability Framework Job description In the Schools Digital portfolio we work closely with policy teams and Service Owners to research, design and build services that help provide schools, teachers and a system where every child is achieving and thriving. As a Programme Delivery Manager in Schools Digital, you will : Lead, coach and motivate multiple agile multi-disciplinary teams, helping them plan and deliver their work, ensuring they make progress, meet the government service standard and create services that meet users' needs. Help Schools Digital teams conduct discoveries, alphas, betas and get to live, delivering services that meet the needs of Schools, teachers and children Identify the people, skills and resources that teams need to deliver the agreed goals across Schools Digital Identify and challenge organisational processes that impede delivery and work with stakeholders as needed to improve them, including implementing and iterating Schools Digital governance processes Use your delivery expertise to identify and actively manage risks, issues and internal and external dependencies across multiple delivery teams. Act as an escalation point for risks raised by delivery teams, supporting or intervening as necessary to enable prompt and effective management. Work with Schools Policy Leaders to create the best services for users, coaching and influencing Schools Policy to make evidenced-led decisions and champion agile ways of working, and embed user-centred design in both ways of working and decision-making. Be part of the Schools Digital Senior Leadership Team Working with the Senior Leadership in Schools Digital you will also: Help create a culture and environment where teams can deliver effectively, are passionate about their work and can bring their 'whole selves' to work. Play an active part in our digital delivery community of practice in Schools Digital and DfE. Working with the Head of Profession for Delivery Managers you will help to drive cultural and procedural change through the community Build agile delivery management capability through hands on coaching and identifying development opportunities in and outside of our Delivery Manager community. Person specification Essential Criteria: We are looking for someone who can show evidence of the following essential criteria: Financial and Commercial Management- you can act as the escalation point and resolve large or high risk commercial management issues, you can coach others in appropriate commercial management, you can influence or create complex budgets across an organisation, programme or product view, manage the budget you are given and make it work Maintaining delivery momentum- Using Agile principles , you optimise the delivery flow of teams, actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists, identify innovative ways to unblock issues Making a process work- identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated, add value and can coach the organisation to inspect and adapt processes, guide teams through the implementation of a new process. You can coach and lead teams in Agile and Lean good practices, create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle. Communicating between the technical and non-technical- You can mediate between people and strengthen relationships, adopting the appropriate communication method with stakeholders at all levels, manage stakeholder expectations and moderate difficult discussions about high risk and complex topics, even within constrained timescales, speak on behalf of, and represent the community to, large audiences inside and outside the organisation Planning - You can lead a continual planning process in a very complex environment, plan beyond product delivery, identify dependencies in plans across services and co-ordinate delivery, coach other teams as the central point of expertise Desirable Criteria: Community collaboration- you can solve and unblock issues between teams or departments at the highest level, you can coach the organisation on team dynamics and conflict resolution, while also building and growing the community Life cycle Management- You can, lead and coach teams through different phases of the life cycle, ensure effective support for the product or service and its users, predict, prevent, mitigate and manage potential risks at different phases of the life cycle, contribute to the assessment of other teams with assessments Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision.
Locations: East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role Please note this role requires you to pass Security Check clearance. Please click on the link for details. We're recruiting for a Lead Developer here at Justice Digital , to be part of our warm and collaborative Developer Experience team which sits in the Office of the Chief Technology Officer (OCTO). This role aligns against the Lead Developer Role from the Government Digital and Data Framework OCTO sets technical direction across the organisation. It defines standards, shapes platforms and ways of working, and supports teams to build and operate services that are secure, reliable and sustainable. This role focuses on improving how engineers work by defining standards and ensuring they are implemented through shared tooling rather than guidance alone. You will play an integral part in central teams responsible for Developer Experience (DevX) and the Developer Portal, working closely with platform, security and architecture teams. You'll be confident working with other developers on our tech stack and comfortable learning new technologies and systems. We use a variety of different technologies and will work with you to place you in a team that matches your skills, interests and aspirations wherever possible. You will work with user researchers, product managers, designers, delivery managers, technical architects and content specialists who share a vision for improving government through smarter use of technology. You can find more details of the Benefits we offer here . To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog. Our Tech Stack We use a range of technologies and we're looking for people who specialise in one or more of them (Python or Java) and who love learning new languages and frameworks. For example, we might use Python to write our application code, Circle CI or GitHub Actions for CI/CD, Sentry for application monitoring, Kubernetes and Docker to schedule and run our services (read about our Cloud Platform), AWS for most of our infrastructure, GOV.UK Design System for our web interfaces and use Macbook Pros. For front-end development, we value a robust understanding of the underlying web technologies. We value well-maintained, open-source tools that can be used to produce semantic HTML, performant CSS and unobtrusive JavaScript or TypeScript, and we assess all our services against accessibility criteria. We're happy to help you learn our tech stack once you're part of our team, and do not require an exact match in your experience of languages. Check out GitHub for a closer look at the technologies we use, and a complete list of services that we build and maintain. We subscribe to the manifesto for agile software development. Our Community We currently have over 200+ experienced developers who make up the engineering community across the MoJ. You will coach and mentor junior colleagues and take part in informal support networks with your peers. You will be encouraged to play an active role in the engineering community and culture. We take the responsibility of supportive and effective line management very seriously. We will value the skills you bring to the civil service and help you to build on them. When the time is right, we will support moving between teams or government departments to learn different technologies, or take on more responsibility, according to your career goals. Take a look at our developer blog to get a sense of our work and culture. Key Responsibilities This role combines a number of key disciplines in addition to hands-on development and writing code. You will inspire, mentor, coach, manage and lead software developers within a business domain. You will also focus on generating a culture of quality, maintaining balance between building sustainable well architected products and unlocking citizen value early The areas of your responsibility for leadership will shift between people, architecture, development and product strategy, depending on context and need You will contribute to the technical leadership in DevX team, specifically Developer Tooling. There will be opportunity to line manage several Senior Developers as the team expands into Developer Portal. Technical Leadership Taking responsibility for tickets and releasing production ready code Collaborate with Technical Architects and Product Managers to set product direction Collaborate with Technical Architects to help in the design of systems and implementation of coherent and sustainable technical roadmaps Lead discussions with Developers to nurture consensus on technical/team decisions Support backlog refinement, helping plan, define and prioritise actionable tasks for the team Build inclusivity and understanding by promoting strategies to share technical knowledge of our systems with appropriate documentation and other activities Support Delivery Managers in unblocking value where necessary and/or honest representations of effort in an agile environment as the teams learn more Engineering Management Managing, coaching and growing people with a focus on their wellbeing and development Support Delivery Managers in improving team maturity Engineering Profession Work with your local Principal Developer and the wider community to improve and maintain good coding standards and practices Help provide feedback on wider technical strategy of your business unit Share knowledge and build enthusiasm for sharing via activities like brown bags, cooperative workshops, chat discussions and other means Encourage open discussion and drive communities in our primary communication tools Have a mindset for growth and learning looking for emerging technologies, tools and good practice Help build and maintain a diverse, inclusive culture across the development community, growing awareness, inclusivity, and balance Take part in the recruitment and onboarding of other Developers If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential You can demonstrate proven experience of Python or Java. You have experience of software development and writing production ready code. You have experience nurturing a culture of good software practice that makes change easy. You can share evidence of growing your skills in technical leadership, and advocating for your team. You have coached other people. You have contributed towards building a high performing, inclusive team culture. You have experience in delivering better value sooner and safer, through DevOps, XP or other ways of working that lead to agility and collaboration. You enjoy building long-lasting relationships and trust with others. You have proven technical leadership skills. You have grown sustainable teams. Willingness to be assessed against the requirements for SC clearance.
Jun 15, 2026
Full time
Locations: East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role Please note this role requires you to pass Security Check clearance. Please click on the link for details. We're recruiting for a Lead Developer here at Justice Digital , to be part of our warm and collaborative Developer Experience team which sits in the Office of the Chief Technology Officer (OCTO). This role aligns against the Lead Developer Role from the Government Digital and Data Framework OCTO sets technical direction across the organisation. It defines standards, shapes platforms and ways of working, and supports teams to build and operate services that are secure, reliable and sustainable. This role focuses on improving how engineers work by defining standards and ensuring they are implemented through shared tooling rather than guidance alone. You will play an integral part in central teams responsible for Developer Experience (DevX) and the Developer Portal, working closely with platform, security and architecture teams. You'll be confident working with other developers on our tech stack and comfortable learning new technologies and systems. We use a variety of different technologies and will work with you to place you in a team that matches your skills, interests and aspirations wherever possible. You will work with user researchers, product managers, designers, delivery managers, technical architects and content specialists who share a vision for improving government through smarter use of technology. You can find more details of the Benefits we offer here . To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog. Our Tech Stack We use a range of technologies and we're looking for people who specialise in one or more of them (Python or Java) and who love learning new languages and frameworks. For example, we might use Python to write our application code, Circle CI or GitHub Actions for CI/CD, Sentry for application monitoring, Kubernetes and Docker to schedule and run our services (read about our Cloud Platform), AWS for most of our infrastructure, GOV.UK Design System for our web interfaces and use Macbook Pros. For front-end development, we value a robust understanding of the underlying web technologies. We value well-maintained, open-source tools that can be used to produce semantic HTML, performant CSS and unobtrusive JavaScript or TypeScript, and we assess all our services against accessibility criteria. We're happy to help you learn our tech stack once you're part of our team, and do not require an exact match in your experience of languages. Check out GitHub for a closer look at the technologies we use, and a complete list of services that we build and maintain. We subscribe to the manifesto for agile software development. Our Community We currently have over 200+ experienced developers who make up the engineering community across the MoJ. You will coach and mentor junior colleagues and take part in informal support networks with your peers. You will be encouraged to play an active role in the engineering community and culture. We take the responsibility of supportive and effective line management very seriously. We will value the skills you bring to the civil service and help you to build on them. When the time is right, we will support moving between teams or government departments to learn different technologies, or take on more responsibility, according to your career goals. Take a look at our developer blog to get a sense of our work and culture. Key Responsibilities This role combines a number of key disciplines in addition to hands-on development and writing code. You will inspire, mentor, coach, manage and lead software developers within a business domain. You will also focus on generating a culture of quality, maintaining balance between building sustainable well architected products and unlocking citizen value early The areas of your responsibility for leadership will shift between people, architecture, development and product strategy, depending on context and need You will contribute to the technical leadership in DevX team, specifically Developer Tooling. There will be opportunity to line manage several Senior Developers as the team expands into Developer Portal. Technical Leadership Taking responsibility for tickets and releasing production ready code Collaborate with Technical Architects and Product Managers to set product direction Collaborate with Technical Architects to help in the design of systems and implementation of coherent and sustainable technical roadmaps Lead discussions with Developers to nurture consensus on technical/team decisions Support backlog refinement, helping plan, define and prioritise actionable tasks for the team Build inclusivity and understanding by promoting strategies to share technical knowledge of our systems with appropriate documentation and other activities Support Delivery Managers in unblocking value where necessary and/or honest representations of effort in an agile environment as the teams learn more Engineering Management Managing, coaching and growing people with a focus on their wellbeing and development Support Delivery Managers in improving team maturity Engineering Profession Work with your local Principal Developer and the wider community to improve and maintain good coding standards and practices Help provide feedback on wider technical strategy of your business unit Share knowledge and build enthusiasm for sharing via activities like brown bags, cooperative workshops, chat discussions and other means Encourage open discussion and drive communities in our primary communication tools Have a mindset for growth and learning looking for emerging technologies, tools and good practice Help build and maintain a diverse, inclusive culture across the development community, growing awareness, inclusivity, and balance Take part in the recruitment and onboarding of other Developers If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential You can demonstrate proven experience of Python or Java. You have experience of software development and writing production ready code. You have experience nurturing a culture of good software practice that makes change easy. You can share evidence of growing your skills in technical leadership, and advocating for your team. You have coached other people. You have contributed towards building a high performing, inclusive team culture. You have experience in delivering better value sooner and safer, through DevOps, XP or other ways of working that lead to agility and collaboration. You enjoy building long-lasting relationships and trust with others. You have proven technical leadership skills. You have grown sustainable teams. Willingness to be assessed against the requirements for SC clearance.
Location Exeter, South West England, EX1 3PB About the job Job summary We're looking for an exceptional Senior Infrastructure Engineer - Team Leader to help us make a difference to our planet. As our Senior Infrastructure Engineer - Team Leader, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise This position is within National Capability Technology. National Capability encompasses the science and technology required to deliver the data which underpins weather and climate services. The Supercomputer Support Team support, monitor and manage the supercomputer users and systems which support the running of our meteorological forecast and climate prediction models. This involves working with the user community to advise them on the appropriate use of the system and support their needs. The team are responsible for managing the operating systems and core application software of the Met Office supercomputer complex. This is alongside our 24x7 colleagues in IT Operations and our delivery partners Microsoft and Hewlett Packard Enterprise. As the Senior Infrastructure Engineer Team Leader, you are responsible for a team that builds, manages and supports the infrastructure services that underpin all internal user services and services to the public. Job description Ensure delivery of the Supercomputer service. Lead the team focusing on Lean ways of working and maintaining focus on Continuous Improvement of tools and processes. Support the team by removing impediments and actively dealing with delivery risks. Lead continual planning process with the team. Communicate effectively with team members and stakeholders. Identify and address issues that might negatively impact team dynamics. Person specification Lead Criteria: Technical Leadership - Proven ability to lead and line-manage technical teams, driving performance and accountability (Expert by Nature) . People Development & Continuous Improvement - Experience coaching individuals and continuous service improvement using techniques such as Agile/Lean practices (Live and Breathe It/Keep Evolving) Service Management & Reliability - Experience maintaining reliable and high-availability services, using ITIL/service management principles, including incident, problem, and change management (Better Together). Systems & Platform Expertise - Knowledge of Linux/Unix, system administration, and production infrastructure/services (Expert by Nature). Desirable Criteria: Experience in scientific or meteorological systems. Experience in HPC/supercomputing environments, and parallel computing tools (e.g. schedulers e.g. PBS, Slurm ; parallel filesystems e.g. Lustre, GPFS ; etc.). The panel may perform a preliminary sift of the lead criteria as indicated above.
Jun 15, 2026
Full time
Location Exeter, South West England, EX1 3PB About the job Job summary We're looking for an exceptional Senior Infrastructure Engineer - Team Leader to help us make a difference to our planet. As our Senior Infrastructure Engineer - Team Leader, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise This position is within National Capability Technology. National Capability encompasses the science and technology required to deliver the data which underpins weather and climate services. The Supercomputer Support Team support, monitor and manage the supercomputer users and systems which support the running of our meteorological forecast and climate prediction models. This involves working with the user community to advise them on the appropriate use of the system and support their needs. The team are responsible for managing the operating systems and core application software of the Met Office supercomputer complex. This is alongside our 24x7 colleagues in IT Operations and our delivery partners Microsoft and Hewlett Packard Enterprise. As the Senior Infrastructure Engineer Team Leader, you are responsible for a team that builds, manages and supports the infrastructure services that underpin all internal user services and services to the public. Job description Ensure delivery of the Supercomputer service. Lead the team focusing on Lean ways of working and maintaining focus on Continuous Improvement of tools and processes. Support the team by removing impediments and actively dealing with delivery risks. Lead continual planning process with the team. Communicate effectively with team members and stakeholders. Identify and address issues that might negatively impact team dynamics. Person specification Lead Criteria: Technical Leadership - Proven ability to lead and line-manage technical teams, driving performance and accountability (Expert by Nature) . People Development & Continuous Improvement - Experience coaching individuals and continuous service improvement using techniques such as Agile/Lean practices (Live and Breathe It/Keep Evolving) Service Management & Reliability - Experience maintaining reliable and high-availability services, using ITIL/service management principles, including incident, problem, and change management (Better Together). Systems & Platform Expertise - Knowledge of Linux/Unix, system administration, and production infrastructure/services (Expert by Nature). Desirable Criteria: Experience in scientific or meteorological systems. Experience in HPC/supercomputing environments, and parallel computing tools (e.g. schedulers e.g. PBS, Slurm ; parallel filesystems e.g. Lustre, GPFS ; etc.). The panel may perform a preliminary sift of the lead criteria as indicated above.
Location Newport, NP10 8QQ About the job Job summary Senior Dynamics Developer The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. To provide up to date services to our customers systems need to be developed, improved, and maintained. This position plays a pivotal role in ensuring the core applications are reviewed and continually improved. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined squad using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the squad assigned deliveries. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Developer is expected to contribute to the technical strategy for the department. As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. This is a rolling recruitment exercise. Applications will be assessed at regular intervals against the published criteria. Selection decisions will be made on merit, following fair and open competition, in line with the Civil Service Commission's Recruitment Principles. We may appoint candidates as assessment stages are completed and may close the advert early or create a reserve list where sufficient candidates are identified. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Technical Be responsible for the design, coding, configuration, testing and documentation of large, complex or mission critical applications in a cloud first environment using Dynamics and Power Apps in MS Azure Configure and customise both model model-driven and canvas apps Develop Power Automate Flows via connectors to the Dataverse and other data sources Develop PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure Functions Work closely with test engineers to reach a common understanding of acceptance criteria, the code base and test coverage Work collaboratively with IT and stakeholders, share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Identify and manage defects, incidents, risks and issues in line with IPO standards Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to Assist in implementing toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Keeping an open mind and exploring innovative ways to solve problems, working in a fail-fast fashion to provide required functionality Embrace a continuous improvement ethos Responsible for ensuring that the team test and build activities follow agreed governance and processes Proactively apply HMG IA technical security controls according to ISO 27001 & the Security Policy Framework (SPF) Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Work across several multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Effective management and delegation of tasks within the team Applies "progress over perfection" principle Takes full responsibility for decisions and delivers Inner composure, recovers quickly from setbacks and learns from the experience Highly driven & inspires others to move things along and make things happen Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Promote and display the IPO and Civil Service Values Guides more junior members in their personal development Coaches and mentors' colleagues Continuously improves technical knowledge and stays abreast of latest trends Shares knowledge of tools and techniques with your wider team and the business stakeholders Person specification Essential Experience Has been a key player in delivering technical solutions as part of large projects Experienced with modern delivery models such as Scrum and other Agile methodologies Advocate of DevOps principles Experience working in a Microsoft Azure Cloud first team Experience with Azure DevOps Essential Technical Experience of MS Dynamics CRM and PowerApps platform Has a deep understanding of architectural principals such as SOA and Micro-Services Technical aptitude Proficiency in one or more of these languages: C#, Python, JavaScript, Typescript Experience writing and implementing Unit Testing
Jun 15, 2026
Full time
Location Newport, NP10 8QQ About the job Job summary Senior Dynamics Developer The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. To provide up to date services to our customers systems need to be developed, improved, and maintained. This position plays a pivotal role in ensuring the core applications are reviewed and continually improved. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined squad using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the squad assigned deliveries. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Developer is expected to contribute to the technical strategy for the department. As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. This is a rolling recruitment exercise. Applications will be assessed at regular intervals against the published criteria. Selection decisions will be made on merit, following fair and open competition, in line with the Civil Service Commission's Recruitment Principles. We may appoint candidates as assessment stages are completed and may close the advert early or create a reserve list where sufficient candidates are identified. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Technical Be responsible for the design, coding, configuration, testing and documentation of large, complex or mission critical applications in a cloud first environment using Dynamics and Power Apps in MS Azure Configure and customise both model model-driven and canvas apps Develop Power Automate Flows via connectors to the Dataverse and other data sources Develop PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure Functions Work closely with test engineers to reach a common understanding of acceptance criteria, the code base and test coverage Work collaboratively with IT and stakeholders, share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Identify and manage defects, incidents, risks and issues in line with IPO standards Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to Assist in implementing toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Keeping an open mind and exploring innovative ways to solve problems, working in a fail-fast fashion to provide required functionality Embrace a continuous improvement ethos Responsible for ensuring that the team test and build activities follow agreed governance and processes Proactively apply HMG IA technical security controls according to ISO 27001 & the Security Policy Framework (SPF) Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Work across several multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Effective management and delegation of tasks within the team Applies "progress over perfection" principle Takes full responsibility for decisions and delivers Inner composure, recovers quickly from setbacks and learns from the experience Highly driven & inspires others to move things along and make things happen Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Promote and display the IPO and Civil Service Values Guides more junior members in their personal development Coaches and mentors' colleagues Continuously improves technical knowledge and stays abreast of latest trends Shares knowledge of tools and techniques with your wider team and the business stakeholders Person specification Essential Experience Has been a key player in delivering technical solutions as part of large projects Experienced with modern delivery models such as Scrum and other Agile methodologies Advocate of DevOps principles Experience working in a Microsoft Azure Cloud first team Experience with Azure DevOps Essential Technical Experience of MS Dynamics CRM and PowerApps platform Has a deep understanding of architectural principals such as SOA and Micro-Services Technical aptitude Proficiency in one or more of these languages: C#, Python, JavaScript, Typescript Experience writing and implementing Unit Testing
Location Newport, NP10 8QQ About the job Job summary Lead User Researcher At the IPO, as a Lead User Researcher, you will be a key member of the user research team, working at the forefront of our digital Transformation program. You will work to deliver radical changes to our services that meet the needs of our customers and our colleagues. You will have strong experience of practical user research and an understanding of different methodologies. You will be able to plan, lead and execute user research activities in your allocated project and be able to lead, support and collaborate across projects and professions when needed. You will be joining a well-established, inclusive and close-knit team of professionals who are passionate about improving the experiences of our users. You can expect a warm welcome, and to be supported in all aspects of personal and professional development. You'll be encouraged to spend time developing your skills and supported to gain or maintain professional qualifications and accreditations. This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description At this level, you will be expected to: Plan and deliver user research to support your allocated project Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery Work with others to align user research activities with wider plans to inform a service proposition Mentor, coach and train B1 (junior)/B2 (mid-weight)/B3 (Senior) User Researchers (line management is not currently required, but may feature as the team grows) Lead user research planning - define research objectives, methodology, sampling approach and give recommendations, ensuring that the needs of all users are considered in design and delivery. Lead the application of user research methods in practise and provide support and advice to colleagues on choice of methods where required to increase your user research toolkit. Lead the development and promotion of research strategies to understand user needs for a service, and continually test and improve the service Confidently present findings that inform wider decisions to key internal and external stakeholders and support at departmental service assessments Actively contribute to the user research community across government Person specification Experience in delivering user research in an AGILE project environment Strong understanding of user-centred practices Strong understanding of the GDS Service Manual
Jun 15, 2026
Full time
Location Newport, NP10 8QQ About the job Job summary Lead User Researcher At the IPO, as a Lead User Researcher, you will be a key member of the user research team, working at the forefront of our digital Transformation program. You will work to deliver radical changes to our services that meet the needs of our customers and our colleagues. You will have strong experience of practical user research and an understanding of different methodologies. You will be able to plan, lead and execute user research activities in your allocated project and be able to lead, support and collaborate across projects and professions when needed. You will be joining a well-established, inclusive and close-knit team of professionals who are passionate about improving the experiences of our users. You can expect a warm welcome, and to be supported in all aspects of personal and professional development. You'll be encouraged to spend time developing your skills and supported to gain or maintain professional qualifications and accreditations. This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description At this level, you will be expected to: Plan and deliver user research to support your allocated project Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery Work with others to align user research activities with wider plans to inform a service proposition Mentor, coach and train B1 (junior)/B2 (mid-weight)/B3 (Senior) User Researchers (line management is not currently required, but may feature as the team grows) Lead user research planning - define research objectives, methodology, sampling approach and give recommendations, ensuring that the needs of all users are considered in design and delivery. Lead the application of user research methods in practise and provide support and advice to colleagues on choice of methods where required to increase your user research toolkit. Lead the development and promotion of research strategies to understand user needs for a service, and continually test and improve the service Confidently present findings that inform wider decisions to key internal and external stakeholders and support at departmental service assessments Actively contribute to the user research community across government Person specification Experience in delivering user research in an AGILE project environment Strong understanding of user-centred practices Strong understanding of the GDS Service Manual
Scrum Lead London - 4 days onsite 12 month contract Inside IR35 Doing everything possible to ensure delighting customers Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers Guiding the team on how to get the most of out self organization Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. Facilitating getting the work done without coercion, assigning, or dictating the work. Facilitating discussion, decision making, and conflict resolution Assisting with internal and external communication, improving transparency, and radiating information Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog. Providing all support to the team using a servant leadership style whenever possible, and leading by example Required Skills/Experience Experience playing the Scrum Master role for a software development team that was diligently applying Scrum principles, practices, and theory. Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc)- Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games Applicable knowledge of the technologies used by the team Previous experience as a manager Excellent communication and mentoring skills TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jun 14, 2026
Contractor
Scrum Lead London - 4 days onsite 12 month contract Inside IR35 Doing everything possible to ensure delighting customers Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers Guiding the team on how to get the most of out self organization Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. Facilitating getting the work done without coercion, assigning, or dictating the work. Facilitating discussion, decision making, and conflict resolution Assisting with internal and external communication, improving transparency, and radiating information Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog. Providing all support to the team using a servant leadership style whenever possible, and leading by example Required Skills/Experience Experience playing the Scrum Master role for a software development team that was diligently applying Scrum principles, practices, and theory. Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc)- Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games Applicable knowledge of the technologies used by the team Previous experience as a manager Excellent communication and mentoring skills TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
IT Programme Manager - Risk and Compliance Annual Salary: £75,000 Location: Newport, Wales (Hybrid Working) Job Type: Full-time We are seeking an IT Programme Manager - Risk and Compliance. This role involves managing a portfolio of projects and programmes in a largely outsourced environment. The successful candidate will work at all levels of the organisation, handling multiple requirements and stakeholders concurrently, and influencing key decision-making to ensure timely delivery of the IT Security Programme. Day-to-day of the role: Take ownership of the IT Security Programme, ensuring delivery to time, budget, and quality standards. Plan and schedule tasks and activities across multiple projects. Track progress and maintain an accurate view of real-time delivery against targets. Identify issues and risks, capturing these accurately, and work to address and mitigate where required. Maintain MS Project Plans and various work breakdown structures. Coordinate activity between multiple internal and external groups. Engage dynamically with all stakeholders daily, pushing forward critical work to ensure delivery on time and to budget. Liaise with service transition teams to ensure well-documented plans for new services entering live operational support. Take accountability for the benefits realisation process. Work closely with the Cyber Security Info-Sec Team to plan, deliver, and support new technologies and solutions. Coach and mentor project managers on best practice. Manage a team of Technology Project Managers. Required Skills & Qualifications: Strong Project and Programme Management skills and experience. Proficiency in MS Project and Planner. Experience with leading tools such as MS DevOps, JIRA, Trello, etc. Ability to track and monitor progress and report at different levels (strategic, operational, and tactical). Skilled in both waterfall and agile project management environments. Strong project budget management skills, maintaining accurate project spend and forecasts for both Capex and Opex. Commercial and contractual awareness and understanding. Project governance best practice, with the ability to deliver clear messaging to Project Boards and Executive Leadership. Degree level education or equivalent - mandatory. Prince 2 Practitioner or equivalent Project management qualification - mandatory. Managing Successful Programmes (MSP) or equivalent - highly desirable. ITIL experience/qualification - desirable. To apply for this IT Security Programme Manager position, please apply online or for more information please contact me on
Jun 14, 2026
Full time
IT Programme Manager - Risk and Compliance Annual Salary: £75,000 Location: Newport, Wales (Hybrid Working) Job Type: Full-time We are seeking an IT Programme Manager - Risk and Compliance. This role involves managing a portfolio of projects and programmes in a largely outsourced environment. The successful candidate will work at all levels of the organisation, handling multiple requirements and stakeholders concurrently, and influencing key decision-making to ensure timely delivery of the IT Security Programme. Day-to-day of the role: Take ownership of the IT Security Programme, ensuring delivery to time, budget, and quality standards. Plan and schedule tasks and activities across multiple projects. Track progress and maintain an accurate view of real-time delivery against targets. Identify issues and risks, capturing these accurately, and work to address and mitigate where required. Maintain MS Project Plans and various work breakdown structures. Coordinate activity between multiple internal and external groups. Engage dynamically with all stakeholders daily, pushing forward critical work to ensure delivery on time and to budget. Liaise with service transition teams to ensure well-documented plans for new services entering live operational support. Take accountability for the benefits realisation process. Work closely with the Cyber Security Info-Sec Team to plan, deliver, and support new technologies and solutions. Coach and mentor project managers on best practice. Manage a team of Technology Project Managers. Required Skills & Qualifications: Strong Project and Programme Management skills and experience. Proficiency in MS Project and Planner. Experience with leading tools such as MS DevOps, JIRA, Trello, etc. Ability to track and monitor progress and report at different levels (strategic, operational, and tactical). Skilled in both waterfall and agile project management environments. Strong project budget management skills, maintaining accurate project spend and forecasts for both Capex and Opex. Commercial and contractual awareness and understanding. Project governance best practice, with the ability to deliver clear messaging to Project Boards and Executive Leadership. Degree level education or equivalent - mandatory. Prince 2 Practitioner or equivalent Project management qualification - mandatory. Managing Successful Programmes (MSP) or equivalent - highly desirable. ITIL experience/qualification - desirable. To apply for this IT Security Programme Manager position, please apply online or for more information please contact me on
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Jun 14, 2026
Full time
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Senior Countermeasure Development Engineer Perm - Lincoln (LN6) 25 days annual leave, inclusive of up to 3 days December shut-down Buy or sell up to 5 days annual leave Two pension schemes to choose from Private medical & dental Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Multiple save schemes Electric/hybrid car leasing scheme Cycle to work scheme Retail discounts Continuous professional & personal development support Annual Wellness Allowance Forming part of our Electronic Warfare Support Group (EWOS), our Countermeasure Development team provide technical advice and support to our customers relating to countermeasure development, engineering support and delivery, as well as supporting internal initiatives relating to innovation and research, projects, training and bid delivery. You will have an opportunity to develop our in-house countermeasure simulation software tool, CounterWorX , modelling physical interactions and phenomena across dynamic simulations. This opportunity will also expose you to working with our software development team, and the assurance process all releasable software products must follow. The team are based across two MASS sites (head office, Enterprise House, in Little Paxton, and our modern Lincoln offices on Teal Park). When project classifications allow, they tend to work three days in the office and two days from home, giving you the best of both worlds: flexibility and collaboration. How you ll support us As a senior modeller within the team, you will have the autonomy to develop models, add new features into the countermeasure software, and solving customer challenges and requirements. You will be responsible for managing technical work for junior team members, as well as line management of some of the junior engineers. This is a rapidly growing team, allowing for career development opportunities within the team and across the broader EWOS group. The invaluable experience you ll bring, to help us achieve more Core to this role will be your detailed understanding of Physics/Mathematical principles at degree-level, as well as experience with at least one of Electro-Optics (EO), Infra-Red (IR), or Radio Frequency (RF) sensors and systems, within a defence setting. The role will allow you to analyse, design, model (MATLAB/Python/Simulink), and verify countermeasure techniques across a variety of real-world scenarios, culminating in delivery to customers for use in operation. Your experience developing either deterministic, stochastic, or exploratory models will help optimise countermeasure parameters for best performance against specific threats. Additionally, your ability to capture modelling requirements and ensure delivery against these will be crucial. Essential experience Experience using programming software (MATLAB/Simulink/Python etc.). Allocation of work packages/tasks to junior team members. Experience in at least two stages of model development (Design, Build, Integration, Test, Deployment etc.). Understanding of modelling techniques (stochastic, deterministic, exploratory etc.). Generation of simulation requirements, configuration and analysis reports. Desirable experience Experience modelling/programming RF/EOIR countermeasure techniques (platform protection). Experience line managing a team. Knowledge of either mathematics or physics involved in Radar, Electro-Optics or Infra-Red system operation. Interest in new technologies and their application within an EW domain. Mentoring and coaching junior team members. Experience optimising model performance. Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Security Check (SC) clearance. Who is MASS MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including, mental health first aiders and readily available support through our extensive employee assistance programme. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you!
Jun 13, 2026
Full time
Senior Countermeasure Development Engineer Perm - Lincoln (LN6) 25 days annual leave, inclusive of up to 3 days December shut-down Buy or sell up to 5 days annual leave Two pension schemes to choose from Private medical & dental Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Multiple save schemes Electric/hybrid car leasing scheme Cycle to work scheme Retail discounts Continuous professional & personal development support Annual Wellness Allowance Forming part of our Electronic Warfare Support Group (EWOS), our Countermeasure Development team provide technical advice and support to our customers relating to countermeasure development, engineering support and delivery, as well as supporting internal initiatives relating to innovation and research, projects, training and bid delivery. You will have an opportunity to develop our in-house countermeasure simulation software tool, CounterWorX , modelling physical interactions and phenomena across dynamic simulations. This opportunity will also expose you to working with our software development team, and the assurance process all releasable software products must follow. The team are based across two MASS sites (head office, Enterprise House, in Little Paxton, and our modern Lincoln offices on Teal Park). When project classifications allow, they tend to work three days in the office and two days from home, giving you the best of both worlds: flexibility and collaboration. How you ll support us As a senior modeller within the team, you will have the autonomy to develop models, add new features into the countermeasure software, and solving customer challenges and requirements. You will be responsible for managing technical work for junior team members, as well as line management of some of the junior engineers. This is a rapidly growing team, allowing for career development opportunities within the team and across the broader EWOS group. The invaluable experience you ll bring, to help us achieve more Core to this role will be your detailed understanding of Physics/Mathematical principles at degree-level, as well as experience with at least one of Electro-Optics (EO), Infra-Red (IR), or Radio Frequency (RF) sensors and systems, within a defence setting. The role will allow you to analyse, design, model (MATLAB/Python/Simulink), and verify countermeasure techniques across a variety of real-world scenarios, culminating in delivery to customers for use in operation. Your experience developing either deterministic, stochastic, or exploratory models will help optimise countermeasure parameters for best performance against specific threats. Additionally, your ability to capture modelling requirements and ensure delivery against these will be crucial. Essential experience Experience using programming software (MATLAB/Simulink/Python etc.). Allocation of work packages/tasks to junior team members. Experience in at least two stages of model development (Design, Build, Integration, Test, Deployment etc.). Understanding of modelling techniques (stochastic, deterministic, exploratory etc.). Generation of simulation requirements, configuration and analysis reports. Desirable experience Experience modelling/programming RF/EOIR countermeasure techniques (platform protection). Experience line managing a team. Knowledge of either mathematics or physics involved in Radar, Electro-Optics or Infra-Red system operation. Interest in new technologies and their application within an EW domain. Mentoring and coaching junior team members. Experience optimising model performance. Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Security Check (SC) clearance. Who is MASS MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including, mental health first aiders and readily available support through our extensive employee assistance programme. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you!
