ROLE: Social Media Manager HOURS: 08:30 - 17:00 Monday - Friday SALARY: from £30,000 dependent on experience plus excellent benefits BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Eurocell Head Office, South Normanton, DE55 2DT Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. As we continue to grow our Marketing team, we're currently recruiting for a Social Media Manager to own the social media function at Eurocell, driving organic growth, brand awareness and commercial outcomes across multiple channels and audiences. This role is responsible for strategy, content creation, campaign delivery, team management and performance reporting, working closely with the wider marketing and digital teams to align social activity with business objectives. WHAT OUR SOCIAL MEDIA MANAGERS DO: Lead organic social across 8 channels, owning planning, scheduling and delivery Manage content calendars and optimise posting for performance Track and analyse performance to inform strategy Oversee social across multiple brands within the Alunet Group (Alunet, UKDM, JDUK), balancing individual brand identity with commercial priorities Lead strategy for corporate, stakeholder and employer brand content Drive growth, engagement and thought leadership Develop video-first content across short and long form Test, learn and scale high-performing formats Plan and deliver product launch content and campaigns Plan, storyboard and create video content across key pillars Deliver repeatable content cycles, optimising based on performance Report on outputs and evolve creative to improve results WHAT WE NEED FROM OUR SOCIAL MEDIA MANAGERS: A recognised Professional Qualification or Bachelor's (undergraduate) degree (eg CIMA, Grad CIPD, AAT, CIM At least 2 years social media experience Experience of social media measurement tools Experience of stakeholder management Creative with strong design and copywriting skills Strong Canva, powerpoint and photoshop skills Superb analytical and presentation skills Excellent planning and project management skills An inquisitive nature with drive & ambition for continuous improvement Ability to manage and adapt to an ever-changing environment with a hands on 'can do' attitude A strong team player who's always happy to help and support others to meet team deadlines An understanding and interest in the home improvement market WHAT WE OFFER OUR SOCIAL MEDIA MANAGERS: You will be rewarded with a very competitive basic salary 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 19, 2026
Full time
ROLE: Social Media Manager HOURS: 08:30 - 17:00 Monday - Friday SALARY: from £30,000 dependent on experience plus excellent benefits BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Eurocell Head Office, South Normanton, DE55 2DT Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. As we continue to grow our Marketing team, we're currently recruiting for a Social Media Manager to own the social media function at Eurocell, driving organic growth, brand awareness and commercial outcomes across multiple channels and audiences. This role is responsible for strategy, content creation, campaign delivery, team management and performance reporting, working closely with the wider marketing and digital teams to align social activity with business objectives. WHAT OUR SOCIAL MEDIA MANAGERS DO: Lead organic social across 8 channels, owning planning, scheduling and delivery Manage content calendars and optimise posting for performance Track and analyse performance to inform strategy Oversee social across multiple brands within the Alunet Group (Alunet, UKDM, JDUK), balancing individual brand identity with commercial priorities Lead strategy for corporate, stakeholder and employer brand content Drive growth, engagement and thought leadership Develop video-first content across short and long form Test, learn and scale high-performing formats Plan and deliver product launch content and campaigns Plan, storyboard and create video content across key pillars Deliver repeatable content cycles, optimising based on performance Report on outputs and evolve creative to improve results WHAT WE NEED FROM OUR SOCIAL MEDIA MANAGERS: A recognised Professional Qualification or Bachelor's (undergraduate) degree (eg CIMA, Grad CIPD, AAT, CIM At least 2 years social media experience Experience of social media measurement tools Experience of stakeholder management Creative with strong design and copywriting skills Strong Canva, powerpoint and photoshop skills Superb analytical and presentation skills Excellent planning and project management skills An inquisitive nature with drive & ambition for continuous improvement Ability to manage and adapt to an ever-changing environment with a hands on 'can do' attitude A strong team player who's always happy to help and support others to meet team deadlines An understanding and interest in the home improvement market WHAT WE OFFER OUR SOCIAL MEDIA MANAGERS: You will be rewarded with a very competitive basic salary 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Amazon Account Manager (Ecommerce) Salary: Competitive Location: West Midlands (Hybrid options available dependent on business needs) Represented by: SFR Recruitment Solutions SFR Recruitment Solutions are working on behalf of an important and well-established client within the security and hardware sector to recruit an Amazon Account Manager. This is a fantastic opportunity to take full ownership of a key ecommerce channel, driving growth across Amazon s European marketplaces while working closely with internal stakeholders across sales, marketing, supply chain, and finance. The Role You will be responsible for the end-to-end commercial management of the Amazon platform, leading strategy, performance, and execution to maximise revenue, profitability, and brand presence. Key Responsibilities Develop and deliver a channel growth strategy aligned to wider business objectives Own sales targets, revenue forecasting, and P&L performance Manage Amazon Vendor Central operations, including forecasting, stock performance, and operational metrics Lead commercial discussions including cost, terms, and ongoing account development Optimise product listings: titles, descriptions, imagery, A+ content, and SEO Analyse data to improve search visibility, conversion rates, and overall performance Plan and execute major promotional events (Prime Day, Black Friday, etc.) Work closely with Marketing to deliver high-impact digital campaigns and advertising (AMS/AMC) Collaborate with Supply Chain and Demand Planning to ensure strong availability and forecasting accuracy Partner with Finance on pricing strategy, profitability, and reporting Deliver regular performance reporting, insights, and recommendations Monitor competitor activity, market trends, and category performance Skills & Experience Essential: Proven experience managing Amazon accounts (Vendor Central and/or Seller Central) Strong commercial mindset with experience managing targets and performance Excellent analytical ability with a data-driven approach Strong understanding of ecommerce, digital merchandising, and online marketing Confident communicator with strong stakeholder management skills Desirable: Experience within hardware, home improvement, consumer goods, or technical product sectors Knowledge of Amazon Advertising tools Exposure to international Amazon marketplaces Personal Attributes Results-driven with strong commercial focus Highly organised and capable of managing multiple priorities Proactive and solutions-oriented Collaborative and able to work cross-functionally Adaptable within a fast-paced environment Interested? For a confidential discussion, please contact: Matthew SFR Recruitment Solutions Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction Vacancies and Specification Positions within: Door, window, Hardware, Ironmongery, Locks, Fenestration, Hinges, Architectural, Interior Products, Access Control, Fire, Security, Building Products, Fixing, Fasteners, Construction
May 18, 2026
Full time
Amazon Account Manager (Ecommerce) Salary: Competitive Location: West Midlands (Hybrid options available dependent on business needs) Represented by: SFR Recruitment Solutions SFR Recruitment Solutions are working on behalf of an important and well-established client within the security and hardware sector to recruit an Amazon Account Manager. This is a fantastic opportunity to take full ownership of a key ecommerce channel, driving growth across Amazon s European marketplaces while working closely with internal stakeholders across sales, marketing, supply chain, and finance. The Role You will be responsible for the end-to-end commercial management of the Amazon platform, leading strategy, performance, and execution to maximise revenue, profitability, and brand presence. Key Responsibilities Develop and deliver a channel growth strategy aligned to wider business objectives Own sales targets, revenue forecasting, and P&L performance Manage Amazon Vendor Central operations, including forecasting, stock performance, and operational metrics Lead commercial discussions including cost, terms, and ongoing account development Optimise product listings: titles, descriptions, imagery, A+ content, and SEO Analyse data to improve search visibility, conversion rates, and overall performance Plan and execute major promotional events (Prime Day, Black Friday, etc.) Work closely with Marketing to deliver high-impact digital campaigns and advertising (AMS/AMC) Collaborate with Supply Chain and Demand Planning to ensure strong availability and forecasting accuracy Partner with Finance on pricing strategy, profitability, and reporting Deliver regular performance reporting, insights, and recommendations Monitor competitor activity, market trends, and category performance Skills & Experience Essential: Proven experience managing Amazon accounts (Vendor Central and/or Seller Central) Strong commercial mindset with experience managing targets and performance Excellent analytical ability with a data-driven approach Strong understanding of ecommerce, digital merchandising, and online marketing Confident communicator with strong stakeholder management skills Desirable: Experience within hardware, home improvement, consumer goods, or technical product sectors Knowledge of Amazon Advertising tools Exposure to international Amazon marketplaces Personal Attributes Results-driven with strong commercial focus Highly organised and capable of managing multiple priorities Proactive and solutions-oriented Collaborative and able to work cross-functionally Adaptable within a fast-paced environment Interested? For a confidential discussion, please contact: Matthew SFR Recruitment Solutions Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction Vacancies and Specification Positions within: Door, window, Hardware, Ironmongery, Locks, Fenestration, Hinges, Architectural, Interior Products, Access Control, Fire, Security, Building Products, Fixing, Fasteners, Construction
Howdens, the UK's leading trade kitchen supplier, is looking for a creative and passionate Content Manager to join our Marketing team in Raunds. Within this role you will play a key role in crafting inspiring editorial content for use across our digital platforms and marketing channels. You'll build strong, collaborative relationships with internal stakeholders and external agencies to develop and deliver a strategic editorial plan that enhances the customer experience. With a focus on quality, accuracy, and brand alignment, you'll ensure all content is best-in-class, on-brand, and delivered on time and within budget. This is a 12-month FTC based at our office in Raunds which is easily commutable from Kettering, Peterborough, Bedford and Northampton. What will I be doing as a Content Manager? Responsible for editorial cross-channel production, supporting the Head of Digital Content in ensuring the tone, message and visual execution is on brand, inspirational, customer centric and accurate for a consistent customer experience Collaborate on an editorial content strategy with senior stakeholders that underpins the marketing and digital strategies, plus wider business objectives, to ensure direction is clear for both planned and tactical content across the business Produce detailed schedules, with clear milestones and sign off stages, to ensure that all content is delivered on time to a high standard Develop relationships and ways of working with multiple stakeholders across the business that results in efficient content briefing and production, and consistent use across internal and external channels Ensure all editorial content is optimised for all channels, so content is produced once to fit all executions and that it aligns to brand, tone of voice, and house style guidelines to deliver creative excellence Manage a small team of Content Executives What do I need to qualify for this Content Manager position? Significant experience managing editorial/content production across multiple channels Proven track record in fast-paced, dynamic environments Strong writing skills and experience optimising content for SEO Strong budget management and cost control skills Solid understanding of SEO and digital content principles Excellent design and creative skills It would be desirable if you also had: Experience of the home improvement sector Proficient in data analysis using tools such as Google Analytics, ContentSquare, etc. Familiarity with interior design and product launches About Howdens: As the UK's leading trade kitchen supplier, Howdens proudly supports over 460,000 trade professionals through our network of 900+ depots. As a constituent of the FTSE 100 and with sales of £2.4 billion last year, we continue to expand, offering exciting opportunities for growth in a dynamic, entrepreneurial environment. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.? ?
May 13, 2026
Contractor
Howdens, the UK's leading trade kitchen supplier, is looking for a creative and passionate Content Manager to join our Marketing team in Raunds. Within this role you will play a key role in crafting inspiring editorial content for use across our digital platforms and marketing channels. You'll build strong, collaborative relationships with internal stakeholders and external agencies to develop and deliver a strategic editorial plan that enhances the customer experience. With a focus on quality, accuracy, and brand alignment, you'll ensure all content is best-in-class, on-brand, and delivered on time and within budget. This is a 12-month FTC based at our office in Raunds which is easily commutable from Kettering, Peterborough, Bedford and Northampton. What will I be doing as a Content Manager? Responsible for editorial cross-channel production, supporting the Head of Digital Content in ensuring the tone, message and visual execution is on brand, inspirational, customer centric and accurate for a consistent customer experience Collaborate on an editorial content strategy with senior stakeholders that underpins the marketing and digital strategies, plus wider business objectives, to ensure direction is clear for both planned and tactical content across the business Produce detailed schedules, with clear milestones and sign off stages, to ensure that all content is delivered on time to a high standard Develop relationships and ways of working with multiple stakeholders across the business that results in efficient content briefing and production, and consistent use across internal and external channels Ensure all editorial content is optimised for all channels, so content is produced once to fit all executions and that it aligns to brand, tone of voice, and house style guidelines to deliver creative excellence Manage a small team of Content Executives What do I need to qualify for this Content Manager position? Significant experience managing editorial/content production across multiple channels Proven track record in fast-paced, dynamic environments Strong writing skills and experience optimising content for SEO Strong budget management and cost control skills Solid understanding of SEO and digital content principles Excellent design and creative skills It would be desirable if you also had: Experience of the home improvement sector Proficient in data analysis using tools such as Google Analytics, ContentSquare, etc. Familiarity with interior design and product launches About Howdens: As the UK's leading trade kitchen supplier, Howdens proudly supports over 460,000 trade professionals through our network of 900+ depots. As a constituent of the FTSE 100 and with sales of £2.4 billion last year, we continue to expand, offering exciting opportunities for growth in a dynamic, entrepreneurial environment. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.? ?
Job Title: Client Engagement Manager Industry: Financial Services Location: Hybrid (Home + London office) Salary: Up to £60,000 Job Ref: 10047 Recruit UK are working with a leading financial planning organisation who are seeking a Client Engagement Manager to lead and develop their growing engagement hub. This is a great opportunity for someone who enjoys managing people, refining processes, and still being hands-on with high-quality client engagement. The Role: As Client Engagement Manager, you will oversee the full engagement function, starting with managing one associate and expanding the team as lead volume grows. You will work across multiple lead sources, digital, event/webinar-based, and partnerships, ensuring leads are validated, prioritised, and allocated efficiently. Duties include, but are not limited to: Managing, supporting, and developing the Client Engagement Associate Validating leads from multiple sources and allocating them through relevant channels Handling complex or higher priority leads directly Overseeing partnerships, ensuring strong process flow and relationship management Leading webinars, presentations, and client-facing sessions as required Reviewing and improving scripts, KPIs, and quality frameworks Supporting occasional content creation related to client engagement Ensuring data accuracy and consistency across systems Monitoring upcoming calls, pipeline activity, and overall lead quality Driving continuous improvement of engagement processes and team performance Leading by example to demonstrate best practice Working with internal stakeholders to ensure a smooth client experience, and maximisation of results from marketing efforts. Skills and experience required: Level 4 Diploma in Regulated Financial Planning Strong understanding of the financial planning process Experience managing or mentoring a team, or stepping up into leadership (desirable) Proven track record in lead management, client engagement, or advice support roles Comfortable in a target-driven, performance-focused environment Confident hosting webinars or delivering client presentations What's in it for you: Salary up to £60,000 Discretionary bonus 5% pension 25 days holiday + bank holidays (option to buy a further 5 days) Group life cover x4 Private healthcare Hybrid working - home-based with access to London hub locations
May 13, 2026
Full time
Job Title: Client Engagement Manager Industry: Financial Services Location: Hybrid (Home + London office) Salary: Up to £60,000 Job Ref: 10047 Recruit UK are working with a leading financial planning organisation who are seeking a Client Engagement Manager to lead and develop their growing engagement hub. This is a great opportunity for someone who enjoys managing people, refining processes, and still being hands-on with high-quality client engagement. The Role: As Client Engagement Manager, you will oversee the full engagement function, starting with managing one associate and expanding the team as lead volume grows. You will work across multiple lead sources, digital, event/webinar-based, and partnerships, ensuring leads are validated, prioritised, and allocated efficiently. Duties include, but are not limited to: Managing, supporting, and developing the Client Engagement Associate Validating leads from multiple sources and allocating them through relevant channels Handling complex or higher priority leads directly Overseeing partnerships, ensuring strong process flow and relationship management Leading webinars, presentations, and client-facing sessions as required Reviewing and improving scripts, KPIs, and quality frameworks Supporting occasional content creation related to client engagement Ensuring data accuracy and consistency across systems Monitoring upcoming calls, pipeline activity, and overall lead quality Driving continuous improvement of engagement processes and team performance Leading by example to demonstrate best practice Working with internal stakeholders to ensure a smooth client experience, and maximisation of results from marketing efforts. Skills and experience required: Level 4 Diploma in Regulated Financial Planning Strong understanding of the financial planning process Experience managing or mentoring a team, or stepping up into leadership (desirable) Proven track record in lead management, client engagement, or advice support roles Comfortable in a target-driven, performance-focused environment Confident hosting webinars or delivering client presentations What's in it for you: Salary up to £60,000 Discretionary bonus 5% pension 25 days holiday + bank holidays (option to buy a further 5 days) Group life cover x4 Private healthcare Hybrid working - home-based with access to London hub locations
Join Samaritans and help shape the digital experience that supports millions. We re looking for a Website Manager to lead the development and delivery of Samaritans websites, ensuring they are engaging, accessible, and impactful. This is a pivotal role in our Brand, Content and Digital Engagement team, where you ll lead on digital excellence and work with external partners to grow our reach and improve user journeys. Contract £40,000 - £42,000 per annum plus benefits Full Time (35hrs per week) Permanent Hybrid Linked to Ewell (Surrey) office with flexibility to work from home We are passionate about flexible working, talk to us about your preferences What you ll do Lead and develop a high-performing Web team Oversee website content strategy and functionality improvements Manage digital aspects of major campaigns and projects Own and optimise our digital ecosystem, including third-party platforms Drive SEO, PPC and content opportunities to increase reach and conversions Champion digital best practice and support internal teams to upskill Use data and analytics to inform decisions and improve performance What you ll bring Strong editorial judgement and digital marketing expertise Experience managing web development and content workflows (Agile experience desirable) Proficiency with CMS platforms (Wagtail experience a plus) Proven leadership and team management skills A data-driven mindset and understanding of user experience principles Knowledge of digital legislation, standards and trends Excellent communication skills and emotional resilience See the full job description and person specification for further information. Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Apply now If this sounds like the opportunity for you, please apply. You ll be asked to upload your CV and cover letter. Please ensure your cover letter details how you meet the essential skills and experience. We kindly ask that you don t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Applications close: 20th October 2025 at 09:00am Interviews: w/c 3rd November 2025
Oct 06, 2025
Full time
Join Samaritans and help shape the digital experience that supports millions. We re looking for a Website Manager to lead the development and delivery of Samaritans websites, ensuring they are engaging, accessible, and impactful. This is a pivotal role in our Brand, Content and Digital Engagement team, where you ll lead on digital excellence and work with external partners to grow our reach and improve user journeys. Contract £40,000 - £42,000 per annum plus benefits Full Time (35hrs per week) Permanent Hybrid Linked to Ewell (Surrey) office with flexibility to work from home We are passionate about flexible working, talk to us about your preferences What you ll do Lead and develop a high-performing Web team Oversee website content strategy and functionality improvements Manage digital aspects of major campaigns and projects Own and optimise our digital ecosystem, including third-party platforms Drive SEO, PPC and content opportunities to increase reach and conversions Champion digital best practice and support internal teams to upskill Use data and analytics to inform decisions and improve performance What you ll bring Strong editorial judgement and digital marketing expertise Experience managing web development and content workflows (Agile experience desirable) Proficiency with CMS platforms (Wagtail experience a plus) Proven leadership and team management skills A data-driven mindset and understanding of user experience principles Knowledge of digital legislation, standards and trends Excellent communication skills and emotional resilience See the full job description and person specification for further information. Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Apply now If this sounds like the opportunity for you, please apply. You ll be asked to upload your CV and cover letter. Please ensure your cover letter details how you meet the essential skills and experience. We kindly ask that you don t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Applications close: 20th October 2025 at 09:00am Interviews: w/c 3rd November 2025
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
Oct 02, 2025
Contractor
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Oct 01, 2025
Full time
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
