General Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. General Manager - London Venues You'll report to the Business Manager for London. You will be responsible for: Deputy General Manager, Technical Heads of Department, Sales & Ticketing Manager. This is your opportunity to manage one of our prestigious theatres in the heart of London's West End. Managing, motivating, and developing the staff within the theatre is a crucial part of this role, ensuring clarity of direction and delivery of business priorities. Ultimately reporting to the Business Director for London, you will be responsible for the Profit & Loss statement for the venue and for the management of all commercial and operational activities that deliver a successful and profitable outcome for the Theatre. To be successful in this role you will need to demonstrate a thorough understanding of the commercial theatre business. You will have strong financial and commercial skills and be able to articulate and implement the actions required to deliver sustained profits and growth potential. Excellent with people, you will understand the needs of the business, your team, and customers, and be able to balance and manage conflicting priorities effectively. You will be a team player, knowing when to direct, when to support and when to provide hands on assistance. The producer experience is at the heart of what we do, and you will be the key player in creating a welcoming and collaborative environment for visiting productions, where shared goals are the driving force to achieving success. This is a role that demands the ability to operate in a fast-changing environment, where efficiency and effectiveness are paramount. You will be flexible, a good problem solver and able to think and act independently. In addition, you must demonstrate an appetite for challenging the status quo and making change happen, whilst working within the policies and procedures of a large, multi-site, international organisation. Key responsibilities Financial and Commercial To exercise effective financial control and reporting on the venue including monthly financial reconciliations, settlements, and the timely processing of purchase orders, deliveries, and invoices. Working with the venue's Finance Business Partner, to create the annual budget for the venue and be responsible for achieving the targets set within it, regularly reporting to key stakeholders throughout the year. To maximise revenue streams and ensure overheads are in line with the budget and monitored accordingly. To oversee and ensure the effectiveness of the stock management system to maintain positive margin variance. Customer To always lead by example and empower the venue team to give an unrivalled customer experience to audience and producer alike, by delivering world class customer service. To maximise retail opportunities by leading on initiatives and driving and implementing new ideas. Encourage creative thinking in Customer Experience department. To ensure the venue has a proactive approach to delivering an inclusive and accessible experience to a diverse audience base. To act as an ambassador for ATG. To duty manage performances, including evenings and weekends. People Management To line manage the Deputy General Manager and Heads of Department, including Technical and Sales & Ticketing Heads of Department. To lead with any recruitment for the above roles, and to work with the Deputy General Manager and Heads of Department in delivering all staff inductions, scheduling, training and performance management. To motivate, lead and develop your team, with the ability to succession plan. To create a meritocratic working environment where a culture of excellent performance is embedded throughout the team. To set and maintain effective and efficient communication channels with the whole venue team and other key personnel, as well as external stakeholders. To effectively oversee all HR processes in the venue, paying due diligence to Union agreements. Building and Risk Management To ensure all fire safety, security, and counter terrorism, building checks, risk assessments and first aid procedures are always in place and in accordance with the license. To be responsible for the venue's repair and maintenance spend, liaising closely with ATG's central Property and Facilities Management departments. To utilise the in-house technical teams and external contactors in ensuring the building and its system are well maintained and operational. To develop and oversee the delivery of a rolling maintenance program, ensuring upkeep of the venue remains at an excellent standard. To act as a custodian and take pride in the theatre, ensuring the building is welcoming, safe, and fully operational, as well as reflecting the ATG brand positively. To ensure the venue meets its environmental goals though staff engagement and encouragement, attention to detail, information sharing and leading by example. To act as a first aider, and to undertake any other safety training as deemed appropriate to the role. To ensure the timely and thorough reporting and investigation of accidents and incidents. To be the Designated Premises Supervisor (DPS) for the venue. Relationships To lead on building a positive and dynamic relationships between ATG, the resident producer and any external clients. To engage, lead and support all departments in the delivery of the ATG's visions and values. To build and develop a constructive relationship with central ATG services, the local business community and key external stakeholders whilst acting as an ambassador for the venue. To build a positive relationship with Union representatives. Your skills, qualities, and experience If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. Essential Previous experience working in a management capacity; 3 years + is preferred Proven ability to organise, lead and motivate a large and diverse team while engendering a sense of teamwork and common purpose Evidence of a passion for delivering sophisticated and high-quality customer service in a busy environment Ability to manage and develop internal and external relationships at all levels Skills in developing people with a track record in training delivery Ability to work smartly with proven skills in problem-solving, and budget management A highly organised and flexible approach with the ability to plan and prioritise a varied workload, meet deadlines and ambitious targets The ability to work collaboratively, write reports, make presentations, and chair meetings Excellent IT skills, including advanced use of Office 365, including Word and Excel Desirable Personal licence holder Knowledge of ticketing and retail systems A genuine interest in the live entertainment industry, with some relevant work experience Holder of an appropriate management qualification Health and Safety qualification/experience About Us - Our Values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens . click apply for full job details
May 19, 2026
Full time
General Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. General Manager - London Venues You'll report to the Business Manager for London. You will be responsible for: Deputy General Manager, Technical Heads of Department, Sales & Ticketing Manager. This is your opportunity to manage one of our prestigious theatres in the heart of London's West End. Managing, motivating, and developing the staff within the theatre is a crucial part of this role, ensuring clarity of direction and delivery of business priorities. Ultimately reporting to the Business Director for London, you will be responsible for the Profit & Loss statement for the venue and for the management of all commercial and operational activities that deliver a successful and profitable outcome for the Theatre. To be successful in this role you will need to demonstrate a thorough understanding of the commercial theatre business. You will have strong financial and commercial skills and be able to articulate and implement the actions required to deliver sustained profits and growth potential. Excellent with people, you will understand the needs of the business, your team, and customers, and be able to balance and manage conflicting priorities effectively. You will be a team player, knowing when to direct, when to support and when to provide hands on assistance. The producer experience is at the heart of what we do, and you will be the key player in creating a welcoming and collaborative environment for visiting productions, where shared goals are the driving force to achieving success. This is a role that demands the ability to operate in a fast-changing environment, where efficiency and effectiveness are paramount. You will be flexible, a good problem solver and able to think and act independently. In addition, you must demonstrate an appetite for challenging the status quo and making change happen, whilst working within the policies and procedures of a large, multi-site, international organisation. Key responsibilities Financial and Commercial To exercise effective financial control and reporting on the venue including monthly financial reconciliations, settlements, and the timely processing of purchase orders, deliveries, and invoices. Working with the venue's Finance Business Partner, to create the annual budget for the venue and be responsible for achieving the targets set within it, regularly reporting to key stakeholders throughout the year. To maximise revenue streams and ensure overheads are in line with the budget and monitored accordingly. To oversee and ensure the effectiveness of the stock management system to maintain positive margin variance. Customer To always lead by example and empower the venue team to give an unrivalled customer experience to audience and producer alike, by delivering world class customer service. To maximise retail opportunities by leading on initiatives and driving and implementing new ideas. Encourage creative thinking in Customer Experience department. To ensure the venue has a proactive approach to delivering an inclusive and accessible experience to a diverse audience base. To act as an ambassador for ATG. To duty manage performances, including evenings and weekends. People Management To line manage the Deputy General Manager and Heads of Department, including Technical and Sales & Ticketing Heads of Department. To lead with any recruitment for the above roles, and to work with the Deputy General Manager and Heads of Department in delivering all staff inductions, scheduling, training and performance management. To motivate, lead and develop your team, with the ability to succession plan. To create a meritocratic working environment where a culture of excellent performance is embedded throughout the team. To set and maintain effective and efficient communication channels with the whole venue team and other key personnel, as well as external stakeholders. To effectively oversee all HR processes in the venue, paying due diligence to Union agreements. Building and Risk Management To ensure all fire safety, security, and counter terrorism, building checks, risk assessments and first aid procedures are always in place and in accordance with the license. To be responsible for the venue's repair and maintenance spend, liaising closely with ATG's central Property and Facilities Management departments. To utilise the in-house technical teams and external contactors in ensuring the building and its system are well maintained and operational. To develop and oversee the delivery of a rolling maintenance program, ensuring upkeep of the venue remains at an excellent standard. To act as a custodian and take pride in the theatre, ensuring the building is welcoming, safe, and fully operational, as well as reflecting the ATG brand positively. To ensure the venue meets its environmental goals though staff engagement and encouragement, attention to detail, information sharing and leading by example. To act as a first aider, and to undertake any other safety training as deemed appropriate to the role. To ensure the timely and thorough reporting and investigation of accidents and incidents. To be the Designated Premises Supervisor (DPS) for the venue. Relationships To lead on building a positive and dynamic relationships between ATG, the resident producer and any external clients. To engage, lead and support all departments in the delivery of the ATG's visions and values. To build and develop a constructive relationship with central ATG services, the local business community and key external stakeholders whilst acting as an ambassador for the venue. To build a positive relationship with Union representatives. Your skills, qualities, and experience If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. Essential Previous experience working in a management capacity; 3 years + is preferred Proven ability to organise, lead and motivate a large and diverse team while engendering a sense of teamwork and common purpose Evidence of a passion for delivering sophisticated and high-quality customer service in a busy environment Ability to manage and develop internal and external relationships at all levels Skills in developing people with a track record in training delivery Ability to work smartly with proven skills in problem-solving, and budget management A highly organised and flexible approach with the ability to plan and prioritise a varied workload, meet deadlines and ambitious targets The ability to work collaboratively, write reports, make presentations, and chair meetings Excellent IT skills, including advanced use of Office 365, including Word and Excel Desirable Personal licence holder Knowledge of ticketing and retail systems A genuine interest in the live entertainment industry, with some relevant work experience Holder of an appropriate management qualification Health and Safety qualification/experience About Us - Our Values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens . click apply for full job details
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
May 17, 2026
Full time
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
May 17, 2026
Full time
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
Porsche Retail Group (PRG) have an excellent opportunity for a Used Car Sales Manager to work for one of the world s most iconic brands and join Porsche Centre West London. To apply for this role, you must have senior car sales experience from within an automotive dealership, Role: In this newly created role, reporting to the General Sales Manager, the Used Car Sales Manager (UCM) will be responsible for maximising pre-owned vehicle sales and financial goals for Porsche Centre West London. You will Manage all daily operations associated with the Centre s pre-owned vehicle sales, including vehicle acquisition, inventory, pricing, reconditioning, and marketing Coach the Sales Team in all areas of pre-owned vehicles, and work closely with the Group Used Car Buying and Finance Teams to ensure the Centre meets its KPIs - volume, profit and most importantly, customer satisfaction Deputise in the absence of the General Sales Manager, leading the sales team as and when required. Responsibilities: Collaborate with the Group Used Car Buying Team to manage stock profile, pricing, and disposal of non-retail vehicles Oversee reconditioning processes to ensure budget compliance and timely market readiness Support the General Sales Manager in setting monthly, quarterly, and annual sales targets for used car performance Motivate the Sales Team to meet or exceed used car sales targets and deliver excellent customer service Coach Sales Executives on sales processes, focusing on Trade Ins and Used Car procedures Own the Porsche Online Car Sales system and other advertising platforms, ensuring quality imagery and video Line management of the Digital Media Specialist to optimise digital advertising of used car stock Ensure all used vehicle transactions comply with company policies and legal requirements Maintain accurate records of sales, trades, reconditioning, and appraisals across databases Ensure high customer satisfaction by handling enquiries and escalated complaints professionally, following FCA standards Minimum Qualifications: Experience with online retailing platforms (Autotrader, etc.) Strong knowledge of vehicle valuation, inventory sourcing, and market trends Proven experience within the automotive industry in used car performance Proficiency in dealership management systems (DMS), CRM software, and online inventory tools Excellent leadership, communication, and negotiation skills Knowledge/ understanding of the motor industry and applicable regulatory environment Valid driver's license Desirable Qualifications: Highly organised, able to identity gaps and opportunities in business performance Excellent communication skills and ability to influence a variety of internal and external stakeholders A track record of performing within a fast paced, customer facing, luxury automotive environment Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Basic Salary of £50,000. OTE of £90,000 with ability to overachieve. 33 days holiday per year 8.30am to 6.30pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm A tax efficient VW Group Vehicle Personal Fuel Allowance Option of a second VW Group Vehicle at a preferential leasing rate Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre: Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising the role of Used Car Sales Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Oct 06, 2025
Full time
Porsche Retail Group (PRG) have an excellent opportunity for a Used Car Sales Manager to work for one of the world s most iconic brands and join Porsche Centre West London. To apply for this role, you must have senior car sales experience from within an automotive dealership, Role: In this newly created role, reporting to the General Sales Manager, the Used Car Sales Manager (UCM) will be responsible for maximising pre-owned vehicle sales and financial goals for Porsche Centre West London. You will Manage all daily operations associated with the Centre s pre-owned vehicle sales, including vehicle acquisition, inventory, pricing, reconditioning, and marketing Coach the Sales Team in all areas of pre-owned vehicles, and work closely with the Group Used Car Buying and Finance Teams to ensure the Centre meets its KPIs - volume, profit and most importantly, customer satisfaction Deputise in the absence of the General Sales Manager, leading the sales team as and when required. Responsibilities: Collaborate with the Group Used Car Buying Team to manage stock profile, pricing, and disposal of non-retail vehicles Oversee reconditioning processes to ensure budget compliance and timely market readiness Support the General Sales Manager in setting monthly, quarterly, and annual sales targets for used car performance Motivate the Sales Team to meet or exceed used car sales targets and deliver excellent customer service Coach Sales Executives on sales processes, focusing on Trade Ins and Used Car procedures Own the Porsche Online Car Sales system and other advertising platforms, ensuring quality imagery and video Line management of the Digital Media Specialist to optimise digital advertising of used car stock Ensure all used vehicle transactions comply with company policies and legal requirements Maintain accurate records of sales, trades, reconditioning, and appraisals across databases Ensure high customer satisfaction by handling enquiries and escalated complaints professionally, following FCA standards Minimum Qualifications: Experience with online retailing platforms (Autotrader, etc.) Strong knowledge of vehicle valuation, inventory sourcing, and market trends Proven experience within the automotive industry in used car performance Proficiency in dealership management systems (DMS), CRM software, and online inventory tools Excellent leadership, communication, and negotiation skills Knowledge/ understanding of the motor industry and applicable regulatory environment Valid driver's license Desirable Qualifications: Highly organised, able to identity gaps and opportunities in business performance Excellent communication skills and ability to influence a variety of internal and external stakeholders A track record of performing within a fast paced, customer facing, luxury automotive environment Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Basic Salary of £50,000. OTE of £90,000 with ability to overachieve. 33 days holiday per year 8.30am to 6.30pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm A tax efficient VW Group Vehicle Personal Fuel Allowance Option of a second VW Group Vehicle at a preferential leasing rate Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre: Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising the role of Used Car Sales Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Assistant Manager Surbiton (Part Time) Job description and person specification Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we won t stop until we: Save Sight. Change Lives. We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You ll be part of something impactful, we d love to hear from you. We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You ll be part of something impactful, we d love to hear from you. The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss. Responsible to Commercial Manager Direct reports Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities. Working hours and contract Permanent, part-time 21 hours, 3 days per week but flexible over a seven-day rota Salary £15,124 PTE, Location Surbiton How to Apply Please submit your CV and a covering letter with subject header Assistant Manager Surbiton (Part Time) Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you ll bring and why you want to work for Fight for Sight? Closing date for applications: Rolling Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate. Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application. Role Responsibilities Purpose of Job To coach, lead and manage a team of volunteers Drive sales performance to exceed targets, maximising cost efficiency Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators. To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures To promote strong relations within the local community to enhance the profile and good name of the charity Main Responsibilities To deliver shop income plan To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution To develop a culture of ownership and follow up within own team and volunteers To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans To role model and promote effective team communication, celebrating success and sharing best practice To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager To role model exceptional customer service to supporters and donors, providing feedback in a timely manner To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers Promote, monitor and act on internal and external customer feedback To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders To monitor and check security of stock and debrief variances with the Commercial Manager To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations To take ownership of good housekeeping for all areas of responsibility To accept responsibility and carry out any other task commensurate to the role Person specification: Skills, knowledge & experience Sales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop s financial performance Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events Manage the team to maximise income from Gift Aid on donated products Ensure that all of Fight for Sight s financial procedures are adhered to and executed in a timely fashion by the shop team Shop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight s internal regulations regarding donated stock are adhered to Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable) Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight s health and safety policies and procedures, including waste management and customer safety Leadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution Leadership - Paid Staff Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution. Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetings Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work Be accountable for the integration of the shop into the local community in collaboration with the shop team Empower the team to respond to all appeals and fundraising opportunities. Adhere to and enforce Fight for Sight safeguarding policies. Other Required to adhere to Fight for Sight s mission and values Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles Personal qualities The ability to work under pressure whilst remaining calm and organised To be receptive to change and to act as a change agent The ability to maintain excellent rapport with staff, volunteers, supporters, and donors To demonstrate a calm and logical approach to problem solving To consistently demonstrate a dedicated approach to the quality of customer service and team working . click apply for full job details
Oct 06, 2025
Full time
Assistant Manager Surbiton (Part Time) Job description and person specification Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we won t stop until we: Save Sight. Change Lives. We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You ll be part of something impactful, we d love to hear from you. We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You ll be part of something impactful, we d love to hear from you. The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss. Responsible to Commercial Manager Direct reports Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities. Working hours and contract Permanent, part-time 21 hours, 3 days per week but flexible over a seven-day rota Salary £15,124 PTE, Location Surbiton How to Apply Please submit your CV and a covering letter with subject header Assistant Manager Surbiton (Part Time) Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you ll bring and why you want to work for Fight for Sight? Closing date for applications: Rolling Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate. Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application. Role Responsibilities Purpose of Job To coach, lead and manage a team of volunteers Drive sales performance to exceed targets, maximising cost efficiency Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators. To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures To promote strong relations within the local community to enhance the profile and good name of the charity Main Responsibilities To deliver shop income plan To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution To develop a culture of ownership and follow up within own team and volunteers To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans To role model and promote effective team communication, celebrating success and sharing best practice To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager To role model exceptional customer service to supporters and donors, providing feedback in a timely manner To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers Promote, monitor and act on internal and external customer feedback To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders To monitor and check security of stock and debrief variances with the Commercial Manager To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations To take ownership of good housekeeping for all areas of responsibility To accept responsibility and carry out any other task commensurate to the role Person specification: Skills, knowledge & experience Sales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop s financial performance Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events Manage the team to maximise income from Gift Aid on donated products Ensure that all of Fight for Sight s financial procedures are adhered to and executed in a timely fashion by the shop team Shop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight s internal regulations regarding donated stock are adhered to Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable) Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight s health and safety policies and procedures, including waste management and customer safety Leadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution Leadership - Paid Staff Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution. Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetings Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work Be accountable for the integration of the shop into the local community in collaboration with the shop team Empower the team to respond to all appeals and fundraising opportunities. Adhere to and enforce Fight for Sight safeguarding policies. Other Required to adhere to Fight for Sight s mission and values Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles Personal qualities The ability to work under pressure whilst remaining calm and organised To be receptive to change and to act as a change agent The ability to maintain excellent rapport with staff, volunteers, supporters, and donors To demonstrate a calm and logical approach to problem solving To consistently demonstrate a dedicated approach to the quality of customer service and team working . click apply for full job details
