13 jobs found

Your new company Your new company partners with the UK military nationally to deliver their facilities management across commercial and residential sites. With values that align with putting the customer first, your new company prides itself on the delivery of all projects, no matter the size. Your new role I am looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the client's contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements, Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets.Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time.A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional work, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially.As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract. What you'll need to succeed You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS. Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems. Technical competency is essential for this role.You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required. Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment. What you'll get in return Salary of £38,000-£42,000 25 days annual leave Single private medical cover Life assurance 2x annual salary 6% employee matched pension contribution What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Facilities Management Service Manager, Full time on-site North Yorkshire, Salary £38,000-£42,000 Your new company Your new company partners with the UK military nationally to deliver their facilities management across commercial and residential sites. With values that align with putting the customer first, your new company prides itself on the delivery of all projects, no matter the size. Your new role I am looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the client's contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements, Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets. Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time. A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional work, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially. As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract. What you'll need to succeed You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS. Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems. Technical competency is essential for this role. You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required. Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment. What you'll get in return Salary of £38,000-£42,00025 days annual leaveSingle private medical coverLife assurance 2x annual salary6% employee matched pension contribution What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Role: Principal Regulatory Policy Manager Employer: Single Source Regulations Office Sector: Non-Departmental Public Body Location: Hybrid, attending an office location in Westminster, London Salary: Up to £86,212 and Civil Service Pension + up to Zones 1-6 London oyster card (or a daily contribution to travel of up to £16.30) + 30 days holiday and bank holidays Closing Date: 18 May Interviews planned for: week commencing 1June Working pattern: Full-time - The SSRO welcomes flexible working arrangements. Principal Regulatory Policy Manager This is an opportunity to join the Single Source Regulations Office (SSRO) as a Principal Regulatory Policy Manager, contributing toward the success of procurement and delivery of key non-competitive defence equipment capabilities such as the new Dreadnought class of nuclear submarines, Type 26 frigates and Skynet military satellites. We have over £115bn of contracts regulated through the regulatory framework. This is an exciting and challenging time for defence with a fast-evolving threat environment, and the Government's Strategic Defence Review and Defence Industrial Strategy now published and being implemented. The SSRO is playing an active role in these vital developments looking at how our regulatory regime can best play a part in incentivising a faster pace of delivery while protecting taxpayer value for money and ensuring fair prices to contractors that allow them to thrive. As a Principal Regulatory Policy Manager in the SSRO you will be at the heart of our thinking on how to evolve the single source regime in line with the Government's objectives. You will work with a wide range of stakeholders across the defence establishment both in the MOD and the defence industry. You will be an important part of a dynamic organisation enhancing the SSRO's reputation as an independent expert body and thought leader. The SSRO is an executive non-departmental public body that plays a central role in the regulation of the UK government's non-competitive procurement of military capabilities. The framework places controls on the prices of qualifying defence contracts and imposes transparency obligations on defence contractors. Amongst other things we establish the baseline profit rate for contracts under the single source regime, hold and analyse a wide range of contract and supplier data, publish guidance on what costs are allowable, give opinions and determinations on areas of disagreement between MOD and contractors and constantly look for ways to improve and strengthen the regime. This is a full-time role, and we would be happy to consider flexible working arrangements for the successful candidate. What will I be doing? Responsibilities Provide high-level policy expertise and advice to develop and deliver aspects of the SSRO's vision, objectives, strategies, policies and plans, including: Horizon-scanning and foresight work to inform the SSRO's future planning and strategic priorities. Keeping up to date with significant public sector, regulatory policy and parliamentary developments and disseminating this intelligence within the SSRO. Developing a strong understanding of qualifying defence contracts including key statistics and details about those the SSRO regulates. Lead the SSRO Support function including the helpdesk which primarily deals with queries about the contracting, pricing and reporting provisions of the regulatory framework, ensuring MOD and industry stakeholders are satisfied with the support services they receive. This includes: Ensuring helpdesk queries are responded to in a timely manner and within expected timescales. Ensuring onboarding sessions (which induct contractors new to the regulatory framework) and training sessions are delivered effectively and stakeholders are satisfied. Disseminating within the SSRO intelligence and information derived from support engagement so as to inform our other work. Effective line management of the Stakeholder Support Manager and the Stakeholder Support Coordinator inspiring them to deliver their best. Lead complex projects and activities, taking responsibility for delivering high quality, timely outputs. Examples of such projects/activities include: Leading the SSRO's international engagement with partner organisations and ensure that the organisation continues to be a contributing member of the International Community of Practice (ICOP). Reviewing the Act and the Regulations that govern the SSRO's activities to identify potential improvements that will make the single source regulatory framework more effective and formulate recommendations to the Secretary of State. Improving pricing and reporting under the regulatory framework. Developing the Corporate Plan, the Internal Business Plan and other strategies as required. Providing guidance to stakeholders about the operation of the regulatory framework, supporting them to implement the framework effectively and efficiently, and responding to their questions. Collaborate with staff across the SSRO and work successfully in multi-disciplinary teams, including project teams drawn from across other established teams. Share knowledge with colleagues where this will assist their work. Manage and lead such teams as required. Engage effectively with stakeholders across the defence community (both public and private sector) and wider Government and regulators. Manage public consultations and other appropriate channels of engagement. Communicate the SSRO's work with influence, including preparing high quality documents. Draft in a language and style that conveys technical information in a way that is easy for non-technical audiences to comprehend. Give presentations to a wide range of internal and external audiences. Act with integrity, apply the SSRO's governance procedures, and promote good governance. Investigate and make best use of available technology, including exploring how artificial intelligence can contribute new and innovative ways to deliver our work that improve quality and efficiency. Be a role model for the SSRO's values and behaviours and an active participant in the SSRO's corporate life. Undertake such other duties as the SSRO may require, in line with business need. Person specification Essential Educated to degree level, or equivalent professional qualification or experience. Experience of working within the defence sector. Strong critical thinking abilities to challenge and consider alternatives when looking at issues. Able to master the detail, to interpret and interrogate data and derive insights from it to inform our choices, whilst not losing the bigger picture. Flexibility in thinking and ability to deal with ambiguity and change. Ability to understand complex ideas/issues and develop policies and processes that work in a defence and regulatory setting both for Government and industry. Able to take high level steers from senior staff and translate into options that are implementable for our regulatory regime, including development of ideas emerging from reviews of the legislation which governs our work. A self-starter, practical and pragmatic, with a high level of project, time and resource management skills, who demonstrates a flexible 'can do' attitude, takes on challenges and has the tenacity to actively challenge processes. Experience of planning and delivering research projects or policy reviews, with a demonstrated ability to present complex data in a clear and easy-to-understand format including both written and oral presentations for a variety of audiences. Proven ability to work collaboratively including over organisational boundaries, build relationships and engage with internal and external stakeholders while maintaining credibility and professionalism. Friendly, customer-centric approach to engaging with stakeholders and dealing with the pressures of enquiries. Conveys confidence and authority in a complex environment. Acts with integrity and consideration for others. A proficient user of MS Office packages particularly Excel, PowerPoint and Word or equivalent. Desirable A good understanding of defence or public procurement, especially commercial contracting from either an MOD and/or defence industry perspective Experience of handling sensitive data (e.g. commercial, political, intelligence, military, health, personal data or justice). Experience of developing standards or guidance, for example running consultations, development of exposure drafts and policy papers, running working groups or technical discussion panels. A good understanding of commercial economics and economic regulation in the UK. Security clearance The role will require you to undergo and successfully secure national security vetting and obtain Security Check (SC) clearance but is not a reserved role and is therefore open to foreign or dual nationals. Applying for the position To apply for the position, please submit both of the following: A covering letter of no more than 1000 words (font size 12), clearly explaining how you meet the essential and desirable criteria as outlined in the person specification, using appropriate examples; and Your CV, setting out your qualifications and experience . click apply for full job details

Our client is a long-standing partner of the UK Ministry of Defence. They are currently searching for a highly experienced Missile Mechanical Architect to spearhead the gathering and managing missile mechanical architecture requirements. The primary objective of this role is to ensure that missile performance is achieved efficiently within the allocated time and cost while strictly adhering to layout requirements. The selected individual will expertly handle the verification evidence for missile performance, ensuring successful certification and robust defence of the design. This role entails supervising the mechanical architecture requirements and other associated responsibilities of the missile. Responsibilities Establish the Missile Airframe Task Requirements Specification (TRS) for a structured and coherent mechanical response to the overall Missile TRS. Manage the mechanical interface with the launcher and ensure compliance. Define optimal mechanical architecture and interfaces for all missile variants to meet requirements. Implement GMA Policies for modularity and reuse objectives. Develop proving logic for validating the Airframe, ensuring mechanical compliance, and obtaining a missile certificate of design. Interface with customers and manage their expectations throughout the development process. Produce Statements of Work and plans for activities within the assigned responsibility. Provide direct technical supervision to engineers in the Team and indirect management to engineers in the extended project team. Control assigned budgets, manage personal workload, and identify resource needs. What do you need? Degree-level education with 10 years' experience in mechanical engineering or equivalent qualification with significant experience Technical management of internal and sub-contract activities Strong leadership skills, establishing clear engineering vision and strong interpersonal and communication skills (written and verbal) Knowledge and experience in mechanical missile design, including static and dynamic analysis, planning for the environment, and thermal management Understanding of broader engineering disciplines, including aerodynamics, testability, and production Experience in developing proving logic and managing compliance evidence for Certificates of Design Full product life cycle experience Ability to influence senior managers and stakeholders Application process What happens now? Upon submission of your application, should it meet our selection criteria, you will be contacted via e-mail by one of our talent acquisition specialists to arrange a screening call. This telephone chat is structured to explore a series of questions aimed at matching your competencies and capabilities to the specific demands of the position. Please note, this screening is contingent upon the initial success of your application. Security Clearance British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by our clients Security Team. About the role For more than 70 years, our client has been in a strong partnership with the UK military. They have accomplished numerous milestones in defence engineering and have provided essential defence capabilities to meet the requirements of the armed forces across land, sea, and air. This role is based at our client's headquarters in Stevenage, a key location for missile operations. The site offers excellent transportation links, an onsite gym, and a coffee shop. Training and development opportunities are available to all employees. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained

Senior Supervisor (Military Airworthiness Reviewer) Aircraft Engineering Support and Airfield Services Yeovil, BA22 8HT Full time, permanent, flexible working offered 38 hour per week Monday- Friday Competitive salary plus benefits Serco are recruiting for a Senior Supervisor Military Airworthiness Reviewer (MAR) to join our team based at RNAS Yeoviltion. This role is responsible for carrying out Military Airworthiness Review for aircraft held under the charge of RNAS Yeovilton Delivery Duty Holder as directed by the Mil AR Team Leader in accordance with extant policy. The Senior Supervisor (MAR) will form part of the Commando Helicopter Force based at RNAS Yeovilton, with the capacity to support at other military establishments as required. Main Accountabilities: Leading independent ARs and compiling ARs report findings. Consulting with the MAR T/L, raising Defence Aviation Safety Occurrence reports (DASORs), AR process reviews, Quality Occurrence reports (QORs), Narrative Fault Findings (MF760) and Unsatisfactory Feature Reports (MF765) should any airworthiness issues be identified during AR activity. To provide SQEP AR continuity within the department and mentor less-experienced Authority AR staff/new joiners. To review AR findings to support the Continuing Airworthiness Maintenance Organisation (CAMO) and Technical Data Exploration (TDE) and trending. To prepare AR trends and TDE reports for Continuous Airworthiness Management Meetings (CAMMs), Data Exploitation and Trending Working Group (DETWG), Air Safety Board for ach platform and as directed by the MAR T/L. Where required by Customer Regulations and Procedures employees are authorised to carry out contracted tasks. All contracted tasks are carried out in accordance with current Customer Policy and Regulations and other applicable statutory Regulations. Contracted tasks are completed in a timely manner. The Serco AESAS Site Manager is made aware of all business risks. All verbal and written customer complaints and Quality issues are brought to the attention of their Serco Site Manager. The Serco AESAS Site Manager is informed when regulatory, continuation, induction, human factors, promotion, on-job and new equipment training is required for employees. All employees under their control comply with: The Health and Safety at Work (HASAW) Act 1974. The Serco Management System. Where applicable Customer Policy and Regulations applicable to their grade and position. Company and Customer Environmental procedures. Company Equal Opportunities Policy. Other tasks within their capability are carried out as directed by the Serco AESAS Site Manager. Administration tasks are carried out as required by the Serco AESAS Site Manager. Further training courses necessary to their job are attended as required by their Serco AESAS Site Manager. Ensuring best practice and assurance of regulatory compliance by the utilisation of DASOR, Assure and any other reporting medium to capture and communicate findings and actions from engineering, safety and near miss events. Monitoring hazards and ensuring risks, and issues are identified and quantified They participate in Continuous Improvement (CI) initiatives and associated programmes when required. To remain flexible and carry out any other tasks within their capabilities and experience in support of the Contract as directed by the AESAS Site lead or their representative What you'll need to do the role: Must have 5 years' experience in military/industry airworthiness environment equivalent to holding the rate of Senior Supervisor or above. Must be deemed as Suitably, Qualified and Experienced to hold authorised Level E in accordance with Brd767, NAO Series 4000, in particular 4806 and 4972. Attained a Service Certificate of Competency (CoC) or equivalent or be able to hold a CoC. Previous supervisory experience and a thorough and good working knowledge of the following: Aircraft Engineering and Aircraft Systems (by Trade). Aircraft Servicing and Support Equipment. Project Planning and Lean Operating Procedures. Naval Air Publications and Compound - Interactive Electronic Technical Publications (C-IETP). Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices. Engineering and Asset Management Systems. Completed a Maintenance Human Factors Course. Completed and hold certification for GoldEsp at a Senior Supervisor level or above Completed or can complete Aircraft Custodian Course Completed or can complete Baines Simmons Continuous Airworthiness Management Training Course Have a thorough understanding of rotary wing/fixed wing military (aviation) procedures. An understanding and proven experience of Airworthiness Engineering Safety and Compliance iaw Regulatory and Legislative requirements (MAA and MAOS). Excellent leadership and people management experience An excellent capability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining operational outputs What we offer: Competitive salaries with annual reviews Up to 6% contributory pension scheme 28 days annual leave plus bank holidays A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, free flu vaccines and more Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships Interesting and enjoyable work Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. Work Location: In person

Admin Officer Brook street currently has a fantastic opportunity to work with the Ministry of Justice as an Admin officer for their Crown court working from either their Taunton Magistrates site or North Somerset Court House. If you feel this position would be suited to you, please apply direct.Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Purpose of this position: Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS) Key Duties include but are not limited to: Administration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc.Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S rolesProcessing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracyChecking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues.Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as requiredUndertaking calculations Produce basic statistical analysis reports and where required, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possibleCommunicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Skills and qualifications: 5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Join the Ministry of Justice Property Directorate , a dynamic and customer-focused team managing one of the most complex estates in government. We deliver high-quality property services across Prisons, Probation, MoJ HQ, and Arms-Length Bodies, supporting safe, efficient, and modern working environments. About the Role As a Contract Administrator , you'll support the effective delivery of the Total Facilities Management (TFM) contract across custodial estates in your region. Reporting to the Regional Contract Administration Manager, you'll ensure governance, documentation, and reporting are accurate and timely, helping operational teams deliver high standards. Key Responsibilities Support contract administration and service delivery across regional establishments Monitor work completion and financial records using cloud-based systems and Excel Maintain contract documentation including task orders and risk logs Provide secretariat support for meetings and reporting Assist with project monitoring and coordination across wider MoJ teams Skills & Experience Strong organisational skills, resilience, and attention to detail Good IT and analytical skills Commercial and financial awareness (training provided) Desirable: Understanding of NEC3 contracts and experience in contract/project administration Behaviours Assessed Working Together Seeing the Bigger Picture Managing a Quality Service Delivering at Pace Why Join Us? We offer flexible working arrangements, a supportive team culture, and opportunities for professional development. We welcome applications from all backgrounds and are committed to diversity and inclusion. Security clearance and probation period apply. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Temporary Administrative Officer - Public Sector (Maritime Coastguard Agency) Location: Bangor, Northern Ireland Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary Clearance required: Basic Access NI As the Temporary Administration Officer in the Maritime and Coastguard Agency ; you will provide administrative support to the Surveyors within the Business unit, customers, the public and other professionals for agreed aspects of the service and as directed by the Office Manager. You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties : Examples of work performed will include but not be restricted to: Collating and analysing information or data, submitting results in a written report Overseeing administrative procedures and processes Assisting with budget preparation and control, if required Acting as an administrative liaison with internal and / or external sources Preparing routine correspondence Supporting good customer service both face to face and via telephony. Essential Criteria: Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) 1 yr administrative experience in an office environment or NVQ Business Administration Level 2 Good communication skills, both oral and written Ability to work in a busy office environment using multiple web-based systems. Excellent Microsoft Excel skills YOU WILL BENEFIT FROM: Full training and induction Competitive rates of pay Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring No weekend work. The rate of pay is £12.36 per hour; the position is Full-Time, and the hours of work are 37hrs per week Monday to Friday.If you would like to apply for this role, please email your CV via the Apply link. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

HMRC Customer Service Advisor - Telephony Location: Newcastle, NE98 1ZZWorking as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: £13.91 per hour pay rate (equivalent to £26,763FTE salary) Start date July 2025 upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Temporary Administrative Officer - Public Sector (Maritime Coastguard Agency) Location: Bangor, Northern Ireland Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary Clearance required: Basic Access NI As the Temporary Administration Officer in the Maritime and Coastguard Agency ; you will provide administrative support to the Surveyors within the Business unit , customers, the public and other professionals for agreed aspects of the service and as directed by the Office Manager. You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties : Examples of work performed will include but not be restricted to: Collating and analysing information or data, submitting results in a written report Overseeing administrative procedures and processes Assisting with budget preparation and control, if required Acting as an administrative liaison with internal and / or external sources Preparing routine correspondence Supporting good customer service both face to face and via telephony. Essential Criteria: Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) 1 yr administrative experience in an office environment or NVQ Business Administration Level 2 Good communication skills, both oral and written YOU WILL BENEFIT FROM: Full training and induction Competitive rates of pay Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring No weekend work. The rate of pay is £12.36 per hour; the position is Full-Time, and the hours of work are 37hrs per week Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.