23 jobs found

An exciting opportunity has arisen for an experienced IT Support Engineer to join a company working from a Portsmouth HQ. They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services. This role comprises of 2nd and 3rd line responsibilities for the help desk and the candidate should be capable of taking the lead with troubleshooting issues and carrying out customer on-boarding of new customers as required. The successful candidate will be able to demonstrate advanced working knowledge of Windows Server, Office 365 and Microsoft Azure workloads as a minimum, as well as being able to provide Technical Sales support to the business development team and supporting Junior technicians through their professional development. Technical Skills Essential - Experience in an ICT Support Help desk role supporting Microsoft Products. Essential - Experience in Supporting Windows Server environments using technologies. Essential - Experience with carrying out Office 365 migrations from On-Premise environments and other cloud providers. Essential - Experience with deploying Microsoft Azure workloads including, but not limited to, Azure Active Directory, Intune, Virtual Machines, Azure SQL. Essential - Experience with deploying and managing Backup and Disaster Recovery solutions. Desirable - Certifications in Server Administration Desirable - Certifications in Hyper Visor Administration Desirable - Certifications in Microsoft Cloud Products (such as Microsoft 365, Office 365, Intune) Personal Skills In addition to the technical skills in the previous section, we are also looking for candidates who meet the following criteria. Have excellent written and oral skills and be capable of talking and presenting to existing and potential customers where required Highly presentable when working on customer sites Self-motivated, well organised individual capable of managing own time and workloads. Creating and following existing documentation, to ensure that projects are completed successfully Assisting the Director of ICT and Business Development teams with new product research, tender responses and other senior roles as directed. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Network Engineering Manager - In this position you will work alongside the Project Management and Engineering teams. There will be opportunities to work with the latest technologies, influence design and deliver systems to the highest quality. You will be responsible for consulting on design, configuring network hardware, commissioning, and delivery of a project's network and telecommunications systems as a department lead. It is essential that you are an excellent communicator with good Client facing skills and have strong network engineering experience and excellent knowledge of wireless networks, fibre optics and telecoms systems. This is a field-based role that also requires international travel. The position will see you working on systems that are deployed in the high end residential market and within the integration of bullet proof systems in the world of high end superyachts. Consult on network design and architecture for yacht and residential projects. Configure, deploy and commission network infrastructure (routing/switching, Wi-Fi, firewalls, WAN). Own technical quality: testing, fault-finding, and final sign-off readiness. Produce and maintain accurate documentation (as-built, configs, IP plans, test results). Provide practical escalation support during build and commissioning. Lead and support a team of engineers on live projects (allocation, guidance, standards, coaching). Manage interfaces with shipyards, builders, owners' reps, and third-party contractors. Report progress, risks, and blockers clearly to the Project Manager. Train and upskill engineers-raise consistency across the department. CCNA - essential CCNP - desirable (or equivalent experience) Strong experience designing and delivering networks end-to-end. VLANs, trunking, STP fundamentals, DHCP/DNS, routing basics (OSPF preferred; BGP a plus). QoS and traffic shaping principles (especially important for voice/video). Multicast/IGMP basics (helpful in AV-over-IP environments). PoE design awareness (budgets, switch selection, edge device demands). Enterprise Wi-Fi deployment and management (controller-based or equivalent). Wi-Fi surveys, coverage analysis and heatmaps (Ekahau or equivalent). Commissioning approach that proves performance, not just "looks connected". Firewall configuration and deployment (Cisco, Fortinet, Check Point, Sophos, WatchGuard, Palo Alto). • Solid fundamentals: segmentation (owner/guest/crew/IoT), secure remote access/VPN, ACL deployment. Multi-WAN / SD-WAN style solutions and path selection (Peplink, Celerway, Kerio, Sophos, Cisco, Kognitive networks, etc.). 3G/4G/5G routers/modems, ISP management, VSAT connectivity constraints. SIP/VoIP fundamentals (Session Initiation Protocol) and IP telephony systems. Fault-finding and commissioning are compulsory. Comfortable using hand tools and network/telecom test equipment. Fibre experience: handling and testing basics (power levels/links) - OTDR knowledge a plus. General Strong English (written and spoken) and confident client-facing communication. Competent with Microsoft 365 (Word, Excel, Teams, SharePoint, OneNote, PowerPoint). If you have the desire / ability to travel and now seek a new fun and truly bespoke position then please send me your full technical CV that covers ideally all of the above. YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV HERTS HERTFORDSHIRE BEDS BEDFORDSHIRE BUCKS BUCKINGHAMSHIRE LONDON IT IOT NETWORK CISCO FIREWALL WIFI WI-FI CCNA CCNP WIRELESS VPN WAN VSAT ROUTERS

Job Title: Field Engineer - Prison Pin Location Primary starting location: Dorchester Area (within 30 minutes travel) Coverage includes: South Wales, Devon, Dorset (including Isle of Wight), Bristol, Wiltshire, Hampshire, Oxfordshire Contract Type Full Time / Field Based Role Purpose To deliver high-quality field engineering support across the regions Prison Pin contract, focusing on the installation, maintenance, and fault resolution of voice and data infrastructure within secure environments. The role requires working within prison and court estates, ensuring all work is completed safely, compliantly, and in line with contractual and regulatory requirements. Key Responsibilities Deliver installation, maintenance, and break-fix activities across voice and data infrastructure Undertake structured cabling, socket installation, and patching (voice and data) Support fault diagnosis and resolution within SLA requirements Work collaboratively with network and support teams as required Operate safely and in compliance with all relevant regulations, including fire stopping and health and safety standards Maintain accurate records of work undertaken and ensure adherence to process and procedure Work within secure environments under escort, following all MoJ protocols and guidelines Skills and Experience Essential: Experience in cabling and socket installation Working knowledge of telephony systems (voice patching) Basic data networking knowledge (data patching and infrastructure support) Competent in the use of tools and equipment (e.g. drills) Understanding of relevant compliance requirements, including fire stopping and site safety Desirable: Previous experience working within secure or restricted environments Experience supporting large-scale infrastructure contracts Accreditation and Compliance Security Clearance (SC) - essential Additional MoJ clearance required Ability to comply with all site-specific security, safety, and operational procedures Working Environment Prison estate (comms rooms, prison wings, and cells) MoJ court environments Secure areas requiring escorted access Physically and operationally challenging environments Travel Requirements Extensive travel across the defined region is required Flexibility to attend multiple sites, often at specific times aligned with operational access and escort availability Working Hours Standard working hours with requirement for flexibility Participation in out-of-hours (OOH) working as required Potential participation in a contractual on-call rota on a rotational basis Additional Information Engineers must demonstrate high levels of professionalism, adaptability, and compliance due to the nature of the environment The role supports both existing infrastructure and ongoing estate transformation work Opportunity to develop specialist skills within secure infrastructure environments

Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/own vehicle for this position.

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Leeds - working in schools in Horsforth, Yeadon and Guiseley Salary: £28k- £32k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge: Cloud Networking Skills (AWS or Azure) HP / Aruba switches knowledge essential Fortinet / Firewalls / migration experience essential Routing/Switching and Firewall Expertise ITIL understanding Network technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Infrastructure Manager - Integration Post-Merger Integration Project Contract 12+ Months Remote (UK-based) ASAP Start We are supporting a global organisation undergoing a large-scale post-merger integration programme and are looking for an experienced IT Infrastructure Integration Manager to play a critical role in delivering a complex TSA exit. This is a unique opportunity to work across a multi-region, enterprise-scale transformation, aligning IT infrastructure across Europe, the Americas, and APAC. The Role You will act as a senior infrastructure SME and integration lead, working closely with regional IT heads to ensure the successful separation and transformation of global IT environments. Operating across a decentralised structure, you will provide technical oversight, quality assurance, and coordination across multiple infrastructure domains while driving alignment across regions. This is not a traditional project management role - it requires strong hands-on infrastructure knowledge, stakeholder influence, and a pragmatic, delivery-focused mindset. Key Responsibilities Support regional IT leads across EMEA, Americas, APAC, and China Act as a central point of coordination and quality assurance across the programme Lead technical discussions with architects, engineers, and external vendors Identify and manage cross-project dependencies and risks Act as SPOC for key external stakeholders Oversee and coordinate delivery across: Network (LAN/WAN) and OT infrastructure Cloud and on-premise environments Microsoft 365 and collaboration platforms End-user computing (devices, workplace setup) Telephony and unified communications Directory, file, and print services Ensure scalability, integration, and operational readiness across all regions Drive risk mitigation, issue resolution, and governance Translate technical complexity into clear, actionable decisions for stakeholders Requirements Proven time served experience in global IT infrastructure environments Strong background in post-merger integration (PMI), TSA exit, or large-scale transformation Hands-on knowledge of: Networks, servers, cloud platforms, and end-user environments Experience working with multi-region teams and distributed architectures Strong communication skills with the ability to engage technical and executive stakeholders Experience with ITIL-based service management frameworks Desirable Experience in manufacturing or industrial environments (OT networks) Track record of global infrastructure transitions or carve-outs Exposure to compliance, and data protection frameworks German or Japanese language skills (highly advantageous) Additional Information Location: Remote Working pattern: Flexible hours to support global time zones Travel: Occasional (approx. 5-10%) Contract length: 12+ months If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

About the role A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise / Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/ Radio integration) If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis on (phone number removed) or Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Scada Engineer - Onshore Substation 2-year contract Outside IR35 Key Qualifications Client witness/support the delivery of the HV/Substation and WTG SCADA systems during the construction and commissioning phase of the project supporting Onshore and/or Offshore systems. This will cover the hardware and software interfaces for the whole project, from HVDC systems to WTGs, which cover: LAN systems (Process, Scada, Server, Subsystem, Client, Operator, DMZ) Pole Control systems Converter control system DC protection DC Measuring system AC protection Bay control units HMI and fault reporting operation (design already finalised) Communication/LAN systems OT cyber security Systems such as fire alarm, PECG, Cooling system etc. Fibre Optic and other cable communication infrastructure - between onshore and offshore - overseeing installation of the cable, including hygiene, patching and correct install. Client witness/support for acceptance tests (FAT/SAT) to ensure they are performed to specification, provide required functionality and are documented correctly. Support investigations and report on HV Network and Ancillary system events during the commissioning phase. Provide SCADA/control system technical support to the wider Commissioning team and project organisation. Possible "hands-on" activities involved with testing and commissioning activities supporting the contractor with the various interfaces between contractors and RWE. Support the Engineering Team with issues relating to the Design Process. Support the Operations team with troubleshooting , training and/or maintaining associated systems as may be required. DELIVERABLES Accurate weekly reporting and record keeping on progress and issues to the Commissioning Package Manager. Maintain a commissioning file. Working very closely with the RWE Scada engineering team to ensure the installation matches the design. Oversee the SATs of equipment especially with regard to remaining OSS panels. Involved with the development, setup and operation of the Vanguard project from the Grimsby Control Room, GY and Necton. Working with the Contractor and oversee their execution of works, challenging the progress and quality of works where necessary. Responsible for troubleshooting relevant systems in the event of failures and coordinating the involvement of stakeholders and suppliers as/when required. Liaise with Engineering and Quality Departments to ensure outstanding Engineering/Quality Issues are resolved. Interface with the various packages which interface with Scada. Responsible for ensuring accurate 'As Built' Drawings and Commissioning Records are kept by the Subcontractor. Must have Qualification / Experience Relevant technical or engineering education, degree/HNC or equivalent. IOSH/NEBOSH Certification. All certificates required to work within/on Wind Turbines and Offshore are required - GWO Working at Height/Advanced Rescue, Enhanced First Aid, Sea Survival, Fire Awareness and Manual Handling. Experience in HV/WTG/Auxiliary SCADA systems and associated infrastructure. Experience of industrial control systems, automation, PLC's, RTU's and IED's. Experience in Industrial Communication Protocols (i.e. OPC-family, IEC-104, MMS, IEC61850, Modbus, Profibus). Knowledge of communication and Monitoring systems used within Offshore wind farms (Tetra, VHF, 4/5G, IP Telephony, CCTV, ICCP, CMS, DTS and Fire Alarm/Extinguishing Systems). Proven track record in a Client role. Self-starting with excellent planning/coordination and problem solving abilities. Fluent written and verbal English with good communication skills. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.

Scada Engineer - Onshore Substation 2-year contract Outside IR35 Key Qualifications Client witness/support the delivery of the HV/Substation and WTG SCADA systems during the construction and commissioning phase of the project supporting Onshore and/or Offshore systems. This will cover the hardware and software interfaces for the whole project, from HVDC systems to WTGs, which cover: LAN systems (Process, Scada, Server, Subsystem, Client, Operator, DMZ) Pole Control systems Converter control system DC protection DC Measuring system AC protection Bay control units HMI and fault reporting operation (design already finalised) Communication/LAN systems OT cyber security Systems such as fire alarm, PECG, Cooling system etc. Fibre Optic and other cable communication infrastructure - between onshore and offshore - overseeing installation of the cable, including hygiene, patching and correct install. Client witness/support for acceptance tests (FAT/SAT) to ensure they are performed to specification, provide required functionality and are documented correctly. Support investigations and report on HV Network and Ancillary system events during the commissioning phase. Provide SCADA/control system technical support to the wider Commissioning team and project organisation. Possible "hands-on" activities involved with testing and commissioning activities supporting the contractor with the various interfaces between contractors and RWE. Support the Engineering Team with issues relating to the Design Process. Support the Operations team with troubleshooting, training and/or maintaining associated systems as may be required. DELIVERABLES Accurate weekly reporting and record keeping on progress and issues to the Commissioning Package Manager. Maintain a commissioning file. Working very closely with the RWE Scada engineering team to ensure the installation matches the design. Oversee the SATs of equipment especially with regard to remaining OSS panels. Involved with the development, setup and operation of the Vanguard project from the Grimsby Control Room, GY and Necton. Working with the Contractor and oversee their execution of works, challenging the progress and quality of works where necessary. Responsible for troubleshooting relevant systems in the event of failures and coordinating the involvement of stakeholders and suppliers as/when required. Liaise with Engineering and Quality Departments to ensure outstanding Engineering/Quality Issues are resolved. Interface with the various packages which interface with Scada. Responsible for ensuring accurate 'As Built' Drawings and Commissioning Records are kept by the Subcontractor. Must have Qualification/Experience Relevant technical or engineering education, degree/HNC or equivalent. IOSH/NEBOSH Certification. All certificates required to work within/on Wind Turbines and Offshore are required - GWO Working at Height/Advanced Rescue, Enhanced First Aid, Sea Survival, Fire Awareness and Manual Handling. Experience in HV/WTG/Auxiliary SCADA systems and associated infrastructure. Experience of industrial control systems, automation, PLC's, RTU's and IED's. Experience in Industrial Communication Protocols (ie OPC-family, IEC-104, MMS, IEC61850, Modbus, Profibus). Knowledge of communication and Monitoring systems used within Offshore wind farms (Tetra, VHF, 4/5G, IP Telephony, CCTV, ICCP, CMS, DTS and Fire Alarm/Extinguishing Systems). Proven track record in a Client role. Self-starting with excellent planning/coordination and problem solving abilities. Fluent written and verbal English with good communication skills. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.

Salary: maximum £32,000 + Commuting Expense up to Zone 6 Location: London Job status: Permanent Working hours: 37.5 hours per week Start date: ASAP Global IT company is looking for a Japanese speaking Onsite Helpdesk Engineer. Helpdesk Engineer- Japanese speaker - Responsibilities: Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site. 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact. Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Utilize/update ticketing system. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification Visit customer premises when required for project or maintenance contract work incl cover staff. Periodical status report to line manager. Coordination of operation flow with each department and customers. Adhoc request from your line manager Business trips to EMEA and CIS countries. Helpdesk Engineer- Japanese speaker - Requirements: Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products. Excellent written and verbal communication skill in English and speaking Japanese would be advantage. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multi tasking & organisational skills Strong work ethic. Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service areas in EMEA. Attend customer meetings for projects or maintenance contract work. Maintain relevant customer maintenance documentation on file server. Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Job Type : Permanent Location : Dublin Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.

Lead Network Analyst Location: Bristol/Livingston Salary: £55,000 We're working with a well-established, technology-driven organisation that is investing heavily in its IT infrastructure and network capability. As part of this growth, they're looking to appoint an experienced Lead Network Analyst to join their Group IT function. This is a hands-on technical leadership role where you'll play a key part in designing, improving and maintaining a complex enterprise network environment, supporting both internal operations and customer-facing services. The Role As a Lead Network Analyst, you'll be responsible for ensuring the stability, performance and security of the organisation's network infrastructure. Working closely with wider infrastructure teams, you'll drive continuous improvement across network services, architecture and delivery. Key responsibilities include: Owning the stability and integrity of voice, data and wireless network services Monitoring, analysing and improving network performance and availability Reviewing and optimising network topology and configuration Leading on network design, planning and implementation projects Supporting network segmentation and security improvements Troubleshooting and resolving complex network issues across the estate Working collaboratively with server, storage and wider IT teams Supporting disaster recovery and business continuity planning Providing technical leadership, guidance and expertise across the network estate Experience & Skills Required Proven experience in a Lead Network Analyst/Senior Network Engineer role Strong routing and switching experience (eg BGP, OSPF, VLANs, QoS ) Experience with network security technologies (Firewalls, load balancers, WAFs) Knowledge of IP telephony (VoIP, SIP) Strong understanding of network architecture, segmentation and performance Exposure to security best practices and frameworks (eg ISO27001, Cyber Essentials ) Ability to troubleshoot complex issues in a fast-paced environment Strong communication skills, with the ability to engage both technical and non-technical stakeholders Why Apply? Opportunity to take ownership of a large-scale enterprise network environment Be part of a forward-thinking IT function with real investment and growth Work across a broad and varied technology estate Genuine scope to influence architecture, tooling and strategy If you're a senior network professional looking for a role where you can make a tangible impact and step into a leadership position, I'd be keen to discuss in more detail.

On-site Audio-Visual Engineer Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events. Knowledge & Key Skills - Onsite Work: 90% The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations Contributing to the specification and procurement of new hardware and software Monitoring and optimising AV system performance Assist in office relocations Leaving the support function in such a state that it could easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised Ability to work under pressure Good knowledge OF Crestron, AMX, and RTI Knowledge of Lutron lighting control, Polycom, and MS Teams A firm understanding of networking protocols, RS232, and RS485 Good understanding of VOIP telephony and SIP Good understanding of video collaboration and audio conferencing Desirable: Avixa CTS Crestron P101 Extron School of AV Cisco CCNA

We are working alongside a vibrant digital agency who provide a range of software, hardware, and hosting solutions to clients across the UK. They have been going through a period of rapid growth and have a large ongoing demand for continued support services. The role of IT Support engineer is a varied you will be providing technical support via email, phone or face to face on a client site, you will experience a of diverse technology stack where no two days will be the same. Key Skills Full UK driving licence Customer service experience, Able to provide a high standard of customer service Knowledge of Microsoft server and desktop operating systems Basic networks diagnostics and troubleshooting skills Have commercial experience working with Azure Remote access VPN Setup Experience with Microsoft office 365 administration Exemplary telephone manner Beneficial skills Microsoft certifications Knowledge of VMWare & Hyper-V deployment WAN, LAN, WLAN, NAT, Firewalls MS Exchange (Apply online only) administration Previous experience working in an agency or MSP Telephony administration exposure. If you are interested in this role and have the skills required, please contact (phone number removed) or send your CV to (url removed). Please note this role is office based and candidates must be able to commute to the office on a daily basis and occasional travel to customer sites as required by their employer. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

IT Desktop Engineer - 2nd Line - SC Cleared My aerospace & defence client is looking for a 2nd Line IT Desktop Support Engineer to join their IT support team on a contract basis You MUST have valid current SC Security Clearance to be considered for this role. You will be providing 1st/2nd line support to the End Client, providing desktop hardware and software support , windows 10 and 11, IMAC's, VDI, and some telephony support. Essential Experience MUST have valid SC security clearance Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Smartphone support (InTune) Local network cable patching Self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working under pressure with tight deliverables. MS Excel experience M365, Autopilot, Intune, ServiceNow (Desirable Skills) This role requires you to be on site so if you have the required experience, have current SC clearance and looking for a new role get in touch ASAP to find out more. I have interview slots ready to be filled! Randstad Technologies is acting as an Employment Business in relation to this vacancy.

2nd Line Technical Support - Asset Management My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all sites, including supporting the delivery of efficient and effective hardware asset management processes and systems. Key Tasks Ensure a range of IT information is processed in accordance with policies and procedures. Investigate a range of IT issues. Advise users on systems/policy. Develop or adapt a range of software/web pages/information reports, install/maintain a range of hardware and software, analyse a range of information/data, deliver IT training. Carry out asset management tasks across the life cycle of Trust IT hardware. Develop an understanding of Digital (IT) asset management functions and requirements. Hardware assets include but are not limited to computer assets, network assets, removable storage assets, peripheral assets, printers and scanners. For this role you MUST be able to drive and have your own transport. Expenses will be paid for all miles travelled. Essential Skills Minimum 2 years in IT support experience. Can Setup and maintain theConfiguration Management Database (CMDB), detailing all hardware assets across the Trust. MS Windows Operating Systems. Windows Server and Active Directory. LAN, WAN, wireless networking, and structured cabling topologies. MS Office applications. PC architecture. Backup software, and remote access software applications. Diploma in IT or equivalent knowledge/experience ECDL or equivalent knowledge. Can communicate technical information to non technical staff Communicates well with staff at all levels of the organisation and show tact and discretion. Ability to travel between sites (full driving licence/own car). Must be an excellent communicator. Desirable Skills TCP/IP networking. Network management systems and network monitoring. Computer aided dispatch systems and their associated interfaces. Radio systems, including analogue and digital services. Telephony systems, including analogue and digital services. This is a great role and a good opportunity to secure a long term contract. I have interview slots ready to be filled so get in touch ASAP to find out more details on the role, Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Head of Engineering / Head of Maintenance/Facilites My hospitality client is looking for an experienced Head of Engineering to manage its maintenance function across its mutli-site estate. This includes the planning and execution of scheduled maintenance, the management of technical infrastructure, and the coordination of internal and external resources. Essential Skills MUST hold a relevant Engineering Degree Experience in facilities management, multi site businesses, project/site management, maintenance planning and the management of electrical systems A strategic operator with 7+ years in engineering or technical leadership Visible and proactive - you regularly walk the site and lead from the front Driven by excellence and continuous improvement across systems and standards Experienced in using CMMS software (Infraspeak a plus) and BMS platforms Skilled in managing multidisciplinary teams, budgets, and capital projects Familiar with IT networks, CCTV and estate infrastructure (bonus if in hospitality) Desirable Skills Previous experience in a hospitality or estate setting Working knowledge of IT networks, telephony, and CCTV infrastructure Familiarity with hospitality operational systems or estate-wide digital infrastructure This is an excellent role that has a great salary and benefits. The role requires you to be onsite 5 days a week on the client estate in Somerset. The role gives a great opportunity to join a world renown top tier hospitality organisation. We have interview slots ready to be filled so don't delay and apply ASAP. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

IT Core Infrastructure 3rd Line Engineer / Hybrid Network Support Administrator Location: Watford, Hertfordshire Salary: 38,500pa to 41,500pa + Extensive Benefits & Personal Development & Training Requirements: DBS Check Full UK Driving License The Technical Landscape Includes: - Intune / Autopilot / Hybrid Network Support, Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. Technical skills Required: - Intune / Autopilot / Hybrid Network Support / Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation, Microsoft 365, Azure, Intune, Windows 10/11, IP Telephony, Power Shell, SCCM / Endpoint and Intune. Cisco Networking: - (ideally CCNA Level proven in use), Windows Server Genealogy with Microsoft Azure, Azure AD, Intune and Wins 10/11, SCCM / Endpoint. Cisco and Hybrid Network Support: - Will make up around 30-40% of this role and while it's not a pure Network Administrator post, and as the successful candidate, you will have access to the clients Core Infrastructure. About the Organisation: - Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities. About the Opportunity: - The client is currently seeking an IT Core Infrastructure 3rd Line Engineer / Hybrid Network Support Administrator to provide expert-level technical support across multiple sites. About the Role - On a daily basis, you will work with infrastructure, applications support and deskside support colleagues to provide infrastructure support for all group core and non-core IT systems, including user management, system upgrades, patching, releases, and fault resolution. About the Role Requirements: - You will need to build and manage Windows Servers, Configure Cisco Switches and Routers, set and monitor backup routines, configure firewalls, and provide 3rd Line Support, Automation of daily tasks where necessary and resolve complex issues. About the Technical Skills Required: Cisco networking, Firewalls, Windows Server, AD, Virtualisation, Microsoft 365 as well as Azure, Intune, IP Telephony, PowerShell, SCCM and Intune. About You - The ideal candidate will hold Cisco CCNA and Windows Server Hybrid Administrator Associate or equivalent certifications and have experience working in an enterprise environment as an Infrastructure Engineer or similar role. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. This is a full-time, permanent position, working 37 hours per week in Watford. Call John McManus at Experis IT on (phone number removed) to apply or learn more.