Placemaking Account Manager Contract: Permanent Hours: Part Time, 0.6 FTE Location: Office based, Woodstock, Oxfordshire Salary : £28,000 - £45,675 per annum, pro rata About The Employer Our client is a national charity that supports people in rural areas to set up and run successful businesses in community ownership. They do this to achieve their UK-wide vision for resilient, thriving and inclusive rural communities. About Placemaking Placemaking is a new strand of the organisation's support service which focuses on working with house builders, planners, local authorities, and the communities themselves, to actively help shape the community infrastructure and services from new developments. Their approach prioritises early community engagement, partnership working and the creation of community-owned assets and services that can bring meaningful long-term benefits within a locality. About the Role The organisation is seeking a Placemaking Account Manager to support the delivery of an exciting and growing area of their work - helping shape vibrant, inclusive community infrastructure within new housing developments. Working closely with developers, planners, local authorities and communities, you'll help coordinate placemaking projects that put community ownership, early engagement and long term impact at their heart. You'll manage relationships with key partners, support inclusive community engagement, undertake early-stage research, and ensure projects are well coordinated and delivered professionally. This is an ideal role for someone who is organised, collaborative and proactive, with a passion for community-led development and making places work better for the people who live there. The successful candidate should have the following knowledge, experience, skills and attributes: Ambitious and motivated : you take pride in delivering high quality work and are committed to making a difference. Creative : you enjoy problem solving and finding effective, practical ways to approach challenges. Collaborative : you build positive relationships and enjoy working with colleagues and partners. Positive and resilient : you approach challenges constructively and adapt well when plans change. Clear and accurate : you communicate confidently and pay attention to detail. Organised : you manage your time well, enjoy planning and can re prioritise when required. Proactive : you are comfortable taking initiative and contributing ideas, while working within a supportive team structure. Join this employer and be part of a national charity supporting resilient, thriving and inclusive rural communities. Closing date for applications: 5pm Friday 29 May 2026 Interview date : First stage interview to be held via video conference during week commencing Monday 8 June. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The employer is committed to Equity, Diversity and Inclusion (EDI) and their approach goes beyond 'protected characteristics' to thinking more broadly about inclusion. Every individual will think and feel differently and they believe that these differences should be embraced, and individual needs taken into account. Additionally, the makeup of the rural communities they work with leads to their own particular diversity and exclusion challenges and opportunities compared to urban areas. Their commitment to EDI, both internally and externally, has been tailored to the organisation and the communities they serve. No agencies please.
May 19, 2026
Full time
Placemaking Account Manager Contract: Permanent Hours: Part Time, 0.6 FTE Location: Office based, Woodstock, Oxfordshire Salary : £28,000 - £45,675 per annum, pro rata About The Employer Our client is a national charity that supports people in rural areas to set up and run successful businesses in community ownership. They do this to achieve their UK-wide vision for resilient, thriving and inclusive rural communities. About Placemaking Placemaking is a new strand of the organisation's support service which focuses on working with house builders, planners, local authorities, and the communities themselves, to actively help shape the community infrastructure and services from new developments. Their approach prioritises early community engagement, partnership working and the creation of community-owned assets and services that can bring meaningful long-term benefits within a locality. About the Role The organisation is seeking a Placemaking Account Manager to support the delivery of an exciting and growing area of their work - helping shape vibrant, inclusive community infrastructure within new housing developments. Working closely with developers, planners, local authorities and communities, you'll help coordinate placemaking projects that put community ownership, early engagement and long term impact at their heart. You'll manage relationships with key partners, support inclusive community engagement, undertake early-stage research, and ensure projects are well coordinated and delivered professionally. This is an ideal role for someone who is organised, collaborative and proactive, with a passion for community-led development and making places work better for the people who live there. The successful candidate should have the following knowledge, experience, skills and attributes: Ambitious and motivated : you take pride in delivering high quality work and are committed to making a difference. Creative : you enjoy problem solving and finding effective, practical ways to approach challenges. Collaborative : you build positive relationships and enjoy working with colleagues and partners. Positive and resilient : you approach challenges constructively and adapt well when plans change. Clear and accurate : you communicate confidently and pay attention to detail. Organised : you manage your time well, enjoy planning and can re prioritise when required. Proactive : you are comfortable taking initiative and contributing ideas, while working within a supportive team structure. Join this employer and be part of a national charity supporting resilient, thriving and inclusive rural communities. Closing date for applications: 5pm Friday 29 May 2026 Interview date : First stage interview to be held via video conference during week commencing Monday 8 June. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The employer is committed to Equity, Diversity and Inclusion (EDI) and their approach goes beyond 'protected characteristics' to thinking more broadly about inclusion. Every individual will think and feel differently and they believe that these differences should be embraced, and individual needs taken into account. Additionally, the makeup of the rural communities they work with leads to their own particular diversity and exclusion challenges and opportunities compared to urban areas. Their commitment to EDI, both internally and externally, has been tailored to the organisation and the communities they serve. No agencies please.
Lower Marsh Market Manager Job Description and Person Specification Term: Permanent Salary: £40,000 - £45,000 Schedule: Full time, although part time options will be considered Hours: 8am - 4.30pm - some flexible working and evening/weekend shifts may be required Reports to: WeAreWaterloo BID's Chief Executive Lower Marsh Market Ltd is seeking a Market Manager to oversee the strategic and operational management of Lower Marsh Market, a community hub since the 1800s and now an iconic central London destination. Company Description Lower Marsh Market (LMM) is a vibrant and historic street market in London's Waterloo, SE1, operated by Lower Marsh Market Ltd with managerial oversight from WeAreWaterloo, the Business Improvement District (BID) for the neighbourhood. The Market operates Monday - Friday from 11am - 3pm, when a road closure is in place. There are approximately 15-30 traders on any given day on the market; an array of hot food traders selling a diverse range of cuisines, plus a handful of craft traders. There is an exciting opportunity to launch a new Saturday market at Lower Marsh. Lower Marsh Market Ltd has its own Board and budget and invests any operating profit back into the market and its surroundings. WeAreWaterloo BID is governed and funded by the local business community, which includes a wide range of hospitality, cultural, SME and charitable institutions. Powered by a team of passionate individuals, WeAreWaterloo works to improve Waterloo as a place to work, visit and live by rolling out diverse and creative programmes that enhance and protect the environment, celebrate and promote its unique character, and connect those within it. Lower Marsh is a key part of WeAreWaterloo's Placemaking Strategy. Job Description Strategic Development Work with the WeAreWaterloo CEO, team and LMM Board to develop the strategic direction of the Market to generate footfall, spend, reach new audiences and positively impact the street. Work in partnership with the WeAreWaterloo CEO to develop and deliver an annual business plan for the market. Prepare for and lead quarterly LMM Board Meetings, with support from the WeAreWaterloo CEO. Stay abreast of the broader market scene to ensure adherence to best practice and the generation of new ideas. Represent LMM through trade group memberships, i.e NABMA, and explore relevant partnerships. Build a network of relationships with key stakeholders in the area, including relevant officers at Lambeth Council and Lower Marsh businesses. Staff Management The Lower Marsh Market Manager is supported by a Market Operations team who look after the day to day running of the market. Currently the structure sees one Market Operations Supervisor in place, supported by two further operational staff on site. A part time Admin Assistant supports the Lower Marsh Market Manager in the office, both visiting the market often to oversee operations. The LMM Manager will be required to: Oversee line management of the Market Operations Team and Admin Assistant, which includes: General day to day management of contracted and casual/bank staff members Delivery of staff appraisals and training Keeping track of staff hours and annual leave for payroll purposes Creating staff schedules with the Market Supervisor Overseeing the implementation of a daily task schedule which covers activities related to set up, break down and down-time Operations Devise new ways to improve the customer experience at LMM. Work with WeAreWaterloo's Head of Public Realm on the physical environment, working together to improve the look and feel of the street. Prepare for a monthly finance meeting, which is run in conjunction with LMM's bookkeeper, to provide an accurate picture of the forthcoming month's trader bookings. Work with LMM's accountant and WeAreWaterloo's CEO to review management accounts and annual budgets. A robust in-house system (via ) is used to record, communicate and store all trader documents. The Market Manager is responsible for managing this system on a day-to-day basis, with support from the LMM Administrative Assistant. Training will be provided. It is the Market Supervisor's role to set up, break down and store market equipment daily. It is the Market Manager's responsibility to support the team to ensure efficient and safe systems are in place to achieve this, and to make sure that all equipment is well maintained by the team - to meet safety and aesthetic standards. The Lower Marsh Market Manager and Admin Assistant are office based. The Market Operations team operates from a designated storage area. The LMM Manager must support the Supervisor to ensure this space is kept clean, safe and well maintained at all times. Support the Operations team to solve any issues/upkeep associated with the street's infrastructure, including electricity boxes/access points. Work with Lambeth Council to adhere to conditions with the Licence Agreement, meeting with the Licensing team regularly. Work with the LMM team to deliver periodic trader inspections/spot checks to ensure traders remain in compliance with their Terms & Conditions and compliance paperwork. Update and review Trader Agreements to ensure they continue to be fit for purpose. Trader Management Develop a recruitment plan to attract new traders, and oversee all tastings for prospective new traders. Work with the LMM Admin Assistant to track trader attendance, trader payments, requests, pitch plans, and compliance documents via . Liaise with traders to create daily market layouts and ensure proper and timely payments are made. Respond to trader enquiries, with support from the Admin Assistant. Ensure that all submitted compliance documentation meets required standards. Work with the Admin Assistant to streamline the trader recruitment process. Liaise directly with Lambeth Council to address any issues with applications and paperwork from prospective traders. Events and promotion Concept and deliver events to support footfall to Lower Marsh Market, working with the WeAreWaterloo team and often in collaboration with businesses on the street. Work with WeAreWaterloo's marketing team to support and coordinate all events on the street. Work with the WeAreWaterloo marketing team who manage social media channels and content ideas. Oversee the LMM website which is managed by the LMM Administrative Assistant. Person Specification Essential : Experience of managing markets or operating in a similar environment Experience of budget management Experience managing and supporting staff to operate to their full potential Strategic and creative thinker with the ability to forward plan and drive improvements Excellent communicator who can engage a variety of stakeholders Strong problem-solving skills with the ability to remain calm under pressure Desirable: Knowledge of working with a local authority Understanding of London's markets Experience facilitating outdoor events Experience working with CRMs or other project management systems Able to work occasional evenings and weekends, with time off in lieu Further job details and how to apply: Tenure: Permanent, full time - part time options will be considered. Benefits: Includes 30 days' paid holiday during the calendar year, plus statutory holiday on all UK public holidays. Place of work: This is an area-based role and you will need to be active and present in Lower Marsh, with some evening and out-of-hours work required occasionally We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We are happy to discuss flexible working arrangements, job shares or other well-considered proposals for the role. Application is by CV and covering letter, explaining why you would like the role and feel you would be a good fit for the position. Please send your application to Kate Poulter via the button below The deadline for applications is 5pm on 3rd June 2026. Interviews are planned to take place on 9th June 2026.
May 18, 2026
Full time
Lower Marsh Market Manager Job Description and Person Specification Term: Permanent Salary: £40,000 - £45,000 Schedule: Full time, although part time options will be considered Hours: 8am - 4.30pm - some flexible working and evening/weekend shifts may be required Reports to: WeAreWaterloo BID's Chief Executive Lower Marsh Market Ltd is seeking a Market Manager to oversee the strategic and operational management of Lower Marsh Market, a community hub since the 1800s and now an iconic central London destination. Company Description Lower Marsh Market (LMM) is a vibrant and historic street market in London's Waterloo, SE1, operated by Lower Marsh Market Ltd with managerial oversight from WeAreWaterloo, the Business Improvement District (BID) for the neighbourhood. The Market operates Monday - Friday from 11am - 3pm, when a road closure is in place. There are approximately 15-30 traders on any given day on the market; an array of hot food traders selling a diverse range of cuisines, plus a handful of craft traders. There is an exciting opportunity to launch a new Saturday market at Lower Marsh. Lower Marsh Market Ltd has its own Board and budget and invests any operating profit back into the market and its surroundings. WeAreWaterloo BID is governed and funded by the local business community, which includes a wide range of hospitality, cultural, SME and charitable institutions. Powered by a team of passionate individuals, WeAreWaterloo works to improve Waterloo as a place to work, visit and live by rolling out diverse and creative programmes that enhance and protect the environment, celebrate and promote its unique character, and connect those within it. Lower Marsh is a key part of WeAreWaterloo's Placemaking Strategy. Job Description Strategic Development Work with the WeAreWaterloo CEO, team and LMM Board to develop the strategic direction of the Market to generate footfall, spend, reach new audiences and positively impact the street. Work in partnership with the WeAreWaterloo CEO to develop and deliver an annual business plan for the market. Prepare for and lead quarterly LMM Board Meetings, with support from the WeAreWaterloo CEO. Stay abreast of the broader market scene to ensure adherence to best practice and the generation of new ideas. Represent LMM through trade group memberships, i.e NABMA, and explore relevant partnerships. Build a network of relationships with key stakeholders in the area, including relevant officers at Lambeth Council and Lower Marsh businesses. Staff Management The Lower Marsh Market Manager is supported by a Market Operations team who look after the day to day running of the market. Currently the structure sees one Market Operations Supervisor in place, supported by two further operational staff on site. A part time Admin Assistant supports the Lower Marsh Market Manager in the office, both visiting the market often to oversee operations. The LMM Manager will be required to: Oversee line management of the Market Operations Team and Admin Assistant, which includes: General day to day management of contracted and casual/bank staff members Delivery of staff appraisals and training Keeping track of staff hours and annual leave for payroll purposes Creating staff schedules with the Market Supervisor Overseeing the implementation of a daily task schedule which covers activities related to set up, break down and down-time Operations Devise new ways to improve the customer experience at LMM. Work with WeAreWaterloo's Head of Public Realm on the physical environment, working together to improve the look and feel of the street. Prepare for a monthly finance meeting, which is run in conjunction with LMM's bookkeeper, to provide an accurate picture of the forthcoming month's trader bookings. Work with LMM's accountant and WeAreWaterloo's CEO to review management accounts and annual budgets. A robust in-house system (via ) is used to record, communicate and store all trader documents. The Market Manager is responsible for managing this system on a day-to-day basis, with support from the LMM Administrative Assistant. Training will be provided. It is the Market Supervisor's role to set up, break down and store market equipment daily. It is the Market Manager's responsibility to support the team to ensure efficient and safe systems are in place to achieve this, and to make sure that all equipment is well maintained by the team - to meet safety and aesthetic standards. The Lower Marsh Market Manager and Admin Assistant are office based. The Market Operations team operates from a designated storage area. The LMM Manager must support the Supervisor to ensure this space is kept clean, safe and well maintained at all times. Support the Operations team to solve any issues/upkeep associated with the street's infrastructure, including electricity boxes/access points. Work with Lambeth Council to adhere to conditions with the Licence Agreement, meeting with the Licensing team regularly. Work with the LMM team to deliver periodic trader inspections/spot checks to ensure traders remain in compliance with their Terms & Conditions and compliance paperwork. Update and review Trader Agreements to ensure they continue to be fit for purpose. Trader Management Develop a recruitment plan to attract new traders, and oversee all tastings for prospective new traders. Work with the LMM Admin Assistant to track trader attendance, trader payments, requests, pitch plans, and compliance documents via . Liaise with traders to create daily market layouts and ensure proper and timely payments are made. Respond to trader enquiries, with support from the Admin Assistant. Ensure that all submitted compliance documentation meets required standards. Work with the Admin Assistant to streamline the trader recruitment process. Liaise directly with Lambeth Council to address any issues with applications and paperwork from prospective traders. Events and promotion Concept and deliver events to support footfall to Lower Marsh Market, working with the WeAreWaterloo team and often in collaboration with businesses on the street. Work with WeAreWaterloo's marketing team to support and coordinate all events on the street. Work with the WeAreWaterloo marketing team who manage social media channels and content ideas. Oversee the LMM website which is managed by the LMM Administrative Assistant. Person Specification Essential : Experience of managing markets or operating in a similar environment Experience of budget management Experience managing and supporting staff to operate to their full potential Strategic and creative thinker with the ability to forward plan and drive improvements Excellent communicator who can engage a variety of stakeholders Strong problem-solving skills with the ability to remain calm under pressure Desirable: Knowledge of working with a local authority Understanding of London's markets Experience facilitating outdoor events Experience working with CRMs or other project management systems Able to work occasional evenings and weekends, with time off in lieu Further job details and how to apply: Tenure: Permanent, full time - part time options will be considered. Benefits: Includes 30 days' paid holiday during the calendar year, plus statutory holiday on all UK public holidays. Place of work: This is an area-based role and you will need to be active and present in Lower Marsh, with some evening and out-of-hours work required occasionally We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We are happy to discuss flexible working arrangements, job shares or other well-considered proposals for the role. Application is by CV and covering letter, explaining why you would like the role and feel you would be a good fit for the position. Please send your application to Kate Poulter via the button below The deadline for applications is 5pm on 3rd June 2026. Interviews are planned to take place on 9th June 2026.
Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive. We're looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector. The opportunities from joining our Customer Contact Centre are endless! At Places for People, we believe in investing in your future, that's why we offer our team a wealth of opportunities to develop their skills and climb the Housing Sector ladder. In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. We've even had Advisors develop into senior management roles. In fact, our Programme Change Development Lead as well as some of our Account Managers, Data Analysts, Project Managers and Specialist Landlord Coordinators all got their start within our Customer Contact Centre. Want to know the best bit? You don't need to have previous Housing experience to thrive in this role. We recruit hard-working people who show the right behaviours and align with our values especially with handling difficult conversations (such as anti-social behaviour). We then train you to become a well-rounded Housing Professional and provide opportunities for career progression. We have 15 fixed term contract roles available with the contract end date of 31st March 2026. Shifts will range from 8am - 10pm. Working 7.25 hours per day and 36.25 hours per week. More about your role We pride ourselves in delivering first-class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our customer service team are going through a period of massive growth. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase. In our Customer Service Centre, no two days are the same, one moment you could be assisting a customer with a housing application, managing low level anti-social behaviour, or even diagnosing repair issues - but don't worry we'll teach you everything you need to know. The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen. For us to support and effectively train you in your new role, the first six months in post with be office based. Following this, the role can become hybrid (two days from home and three days from the office) to support a work-life balance however can be fully office based for applicants that are not able to work from home. The office is accessible by local bus routes and free onsite parking is provided. If you feel like you can make a difference, download our job profile, and make an application. This role also includes working bank holidays and over the Christmas period. More about you Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service. Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred. Please note: We will be holding 2 assessment centres on Friday 3rd October AM and PM. About us We are Places for People, the UK's leading Social Enterprise. We believe that it's more than just homes that make a community - it's the people. That's why we change our Customers' lives everyday by creating and supporting thriving communities. Our business consists of complementary companies that are market leaders in the placemaking, property investment, development, leisure, and management sectors. Combined, they have the expertise to create and manage whole communities, providing homes, services, support, and infrastructure that ensures our customers and their communities thrive. The markets we operate in include: Affordable and supported housing Development Property management Leisure management Fund management But we aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're a part of our cause. We want you to join the Places for People Group and the nearly 11,000 other colleagues on our journey - colleagues who have helped to build, manage, and maintain places that people are proud to call home. Benefits We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Full training provided Hybrid working - 3 days in the office and 2 from the comfort of your own home Overtime Excellent holiday pay and sick pay Ability to buy or sell leave Access to our WPA cash plan - which can save you up to £500 on dental, GP prescriptions and eye care Pension with matched contributions Future career opportunities Extra benefits including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
Oct 01, 2025
Full time
Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive. We're looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector. The opportunities from joining our Customer Contact Centre are endless! At Places for People, we believe in investing in your future, that's why we offer our team a wealth of opportunities to develop their skills and climb the Housing Sector ladder. In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. We've even had Advisors develop into senior management roles. In fact, our Programme Change Development Lead as well as some of our Account Managers, Data Analysts, Project Managers and Specialist Landlord Coordinators all got their start within our Customer Contact Centre. Want to know the best bit? You don't need to have previous Housing experience to thrive in this role. We recruit hard-working people who show the right behaviours and align with our values especially with handling difficult conversations (such as anti-social behaviour). We then train you to become a well-rounded Housing Professional and provide opportunities for career progression. We have 15 fixed term contract roles available with the contract end date of 31st March 2026. Shifts will range from 8am - 10pm. Working 7.25 hours per day and 36.25 hours per week. More about your role We pride ourselves in delivering first-class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our customer service team are going through a period of massive growth. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase. In our Customer Service Centre, no two days are the same, one moment you could be assisting a customer with a housing application, managing low level anti-social behaviour, or even diagnosing repair issues - but don't worry we'll teach you everything you need to know. The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen. For us to support and effectively train you in your new role, the first six months in post with be office based. Following this, the role can become hybrid (two days from home and three days from the office) to support a work-life balance however can be fully office based for applicants that are not able to work from home. The office is accessible by local bus routes and free onsite parking is provided. If you feel like you can make a difference, download our job profile, and make an application. This role also includes working bank holidays and over the Christmas period. More about you Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service. Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred. Please note: We will be holding 2 assessment centres on Friday 3rd October AM and PM. About us We are Places for People, the UK's leading Social Enterprise. We believe that it's more than just homes that make a community - it's the people. That's why we change our Customers' lives everyday by creating and supporting thriving communities. Our business consists of complementary companies that are market leaders in the placemaking, property investment, development, leisure, and management sectors. Combined, they have the expertise to create and manage whole communities, providing homes, services, support, and infrastructure that ensures our customers and their communities thrive. The markets we operate in include: Affordable and supported housing Development Property management Leisure management Fund management But we aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're a part of our cause. We want you to join the Places for People Group and the nearly 11,000 other colleagues on our journey - colleagues who have helped to build, manage, and maintain places that people are proud to call home. Benefits We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Full training provided Hybrid working - 3 days in the office and 2 from the comfort of your own home Overtime Excellent holiday pay and sick pay Ability to buy or sell leave Access to our WPA cash plan - which can save you up to £500 on dental, GP prescriptions and eye care Pension with matched contributions Future career opportunities Extra benefits including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
