First Line Analyst L3 Join a leading independent technology and services provider as a FLA L3! Job Overview:We value a broad mix of experience and welcome applications from individuals at all stages of their IT expertise as a Service Desk professional. Prior knowledge of hardware and software support is advantageous and will help you succeed in this role. Rate£18.31/Hr through UMB£14.11/Hr through basic PAYE£16.02/Hr through basic PAYE Contract3-month contract Timings: Operates on a rotating shift pattern between 7:00 AM and 7:00 PM, Monday to Friday, providing comprehensive coverage throughout the business day. LocationNottingham or Milton Keynes Job Description: SC Clearance MandatoryWe are seeking a First Line Analyst to join a high-performing Service Desk team supporting one of our most prestigious clients. In this role, you will act as the first point of contact for users experiencing IT-related issues, delivering a consistently high level of customer service and ensuring a positive support experience.Your key responsibilities will include managing, troubleshooting, and progressing incidents and service requests in line with agreed Service Level Agreements (SLAs). While this is primarily a First Line support role, there will also be opportunities to gain exposure to, and assist with, some Second Line support activities, offering excellent scope for professional development.Based in either our Nottingham or Milton Keynes office, you will work as part of a close-knit and supportive team. Additional InformationInterview Process: Once the profile gets shortlisted, then an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
May 15, 2026
Contractor
First Line Analyst L3 Join a leading independent technology and services provider as a FLA L3! Job Overview:We value a broad mix of experience and welcome applications from individuals at all stages of their IT expertise as a Service Desk professional. Prior knowledge of hardware and software support is advantageous and will help you succeed in this role. Rate£18.31/Hr through UMB£14.11/Hr through basic PAYE£16.02/Hr through basic PAYE Contract3-month contract Timings: Operates on a rotating shift pattern between 7:00 AM and 7:00 PM, Monday to Friday, providing comprehensive coverage throughout the business day. LocationNottingham or Milton Keynes Job Description: SC Clearance MandatoryWe are seeking a First Line Analyst to join a high-performing Service Desk team supporting one of our most prestigious clients. In this role, you will act as the first point of contact for users experiencing IT-related issues, delivering a consistently high level of customer service and ensuring a positive support experience.Your key responsibilities will include managing, troubleshooting, and progressing incidents and service requests in line with agreed Service Level Agreements (SLAs). While this is primarily a First Line support role, there will also be opportunities to gain exposure to, and assist with, some Second Line support activities, offering excellent scope for professional development.Based in either our Nottingham or Milton Keynes office, you will work as part of a close-knit and supportive team. Additional InformationInterview Process: Once the profile gets shortlisted, then an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
First Line Analyst (L3) First Line Analyst L3 Rate£17.87/Hr through UMB£13.77/Hr through PAYE LocationNottingham NG8 6AT Contract: 3 Months contract Job Description:7am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Experience required A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk Mobile Team supporting the delivery of a 24/7 x 365 service, working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to clients.Responsibilities include incident investigation and resolution, request fulfilment, assisting with problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. Next StageConversation with recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV on to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
Sep 26, 2025
Contractor
First Line Analyst (L3) First Line Analyst L3 Rate£17.87/Hr through UMB£13.77/Hr through PAYE LocationNottingham NG8 6AT Contract: 3 Months contract Job Description:7am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Experience required A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk Mobile Team supporting the delivery of a 24/7 x 365 service, working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to clients.Responsibilities include incident investigation and resolution, request fulfilment, assisting with problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. Next StageConversation with recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV on to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
