46 jobs found

Resident Liaison Officer Location: Sheffield Contract: Temporary initially 6 months, with a view to extend Hours: Monday-Friday, 8:00am-4:30pm Rate: 14 - 15 per hour dependent on experience Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Sheffield. As a resident liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when required As a resident liaison officer, is it required that you; Have excellent face to face and telephone communication skills Have experience within social housing, and ideally construction/repairs teams Have a full clean driving licence Have a clean criminal record for DBS checks If you're an experienced Resident Liaison Officer looking for an opportunity with long-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) RLO, TLO, CLO, Resident liaison officer, Tenant liaison officer, Customer liaison officer, housing, repairs, property

We have an opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Hurn office. This role will include a mix of office, home and travelling to meet with customers across our regions. This is a fast paced customer facing role. To be successful you will need: Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.

About the Role Connect2Hackney is looking for a detail-oriented and financially astute Pension Fund Accounts Officer to join the London Borough of Hackney on an interim basis. Hackney is home to a diverse community and a thriving workforce. Behind our people is a robust Pension Fund valued at approximately £2.2 billion . We are looking for a dedicated professional to help steward these assets, ensuring that every penny is accounted for, reconciled, and reported with absolute precision. This is more than just a number-crunching role, it is a chance to work at the heart of the Council's financial reporting, interacting with high-level Fund Managers and supporting our commitment to responsible investment through ESG reporting. What You Will Be Doing Reporting to the Investment & Accounting Manager, you will play a pivotal role in the financial integrity of the Pension Fund. Your core responsibilities will include: Financial Reporting & Accounts Lead the compilation: You will work closely with the Manager to compile the Pension Fund Report & Accounts, ensuring all entries are accurate and timely. Ensure compliance: You will ensure our Report and Accounts meet all CIPFA reporting requirements and are produced to the highest standard. Manage the £2.2bn portfolio data: You will develop and prepare monthly transaction reports carried out by Fund Managers and the London CIV to ensure holdings are accurately reflected in the Statement of Accounts. Reconciliation & Control Complex Reconciliations: You will take ownership of complex reconciliations, ensuring they are recorded accurately within the Council's financial reporting systems. Suspense Accounts: You will be responsible for clearing Pension Fund suspense account items on a monthly basis, ensuring alignment with the chart of accounts. Audit Trail: You will maintain comprehensive working papers and documentation to create a full audit trail, acting as the primary point of contact for internal and external auditors to provide assurance on data quality. Operations & Liaison Stakeholder Management: You will liaise with Pension Fund Investment Managers, Custodians, and external Pension administrators to ensure data accuracy for reconciliations and journal entries. Transactional Duties: You will raise purchase orders, pay invoices, and act as the primary contact for invoice queries. ESG & Governance: You will assist the Assistant Director with the execution of passive equity voting and support the team with Environmental, Social, and Governance (ESG) reporting requirements. About You We are looking for someone with a strong background in financial accounting, preferably within a public sector or pension fund environment. To be successful in this role, you should have: Technical Proficiency: Experience with complex financial reconciliations, suspense accounts, and general ledger systems. Attention to Detail: The ability to maintain accurate working papers and handle large datasets (relating to our £2.2bn fund) with precision. Communication Skills: Confidence in liaising with external auditors, fund managers, and internal stakeholders. Knowledge: An understanding of CIPFA requirements and pension fund accounting is highly desirable. Why Connect with Hackney? By joining the Hackney network, you are joining a council that prides itself on being distinct, diverse, and dedicated to its residents. Impact: Work on a significant fund that supports the future of our workforce. Development: Gain exposure to high-level investment accounting and ESG reporting. Flexibility: We offer hybrid working arrangements to support your work-life balance. Benefits: Access to the Local Government Pension Scheme (LGPS) and a generous holiday allowance. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Strategy & Governance Officer We connect outstanding professionals with career-defining roles that directly impact our vibrant, diverse community. We are currently seeking a visionary leader to join our Children & Education directorate in a pivotal management role. If you are a strategic thinker who champions equity, thrives in a fast-paced civic environment, and knows how to turn service feedback into continuous organizational improvement, we want to hear from you. The Role As the Strategy & Governance Manager, you will provide the strategic leadership and operational oversight needed to integrate our Strategy & Governance and Complaints & Feedback functions. This is a high-profile role where you will direct the overall workflow of strategic projects, corporate and Member-level governance, statutory complaints (including LGSCO enquiries), and digital content development. You will act as a trusted advisor to Heads of Service and Senior Managers, ensuring that the Children & Education directorate remains politically astute, compliant, and deeply connected to the needs of Hackney's residents. Key Responsibilities Line-manage and empower a multidisciplinary team, including a Complaints & Feedback Manager, Strategy & Governance Officers, and a Web Content Manager. Analyse learning from complaints and feedback to inform strategic direction and quality assurance frameworks across the directorate. Oversee Member liaison activity, quality-assure monthly briefings, and manage the pipeline of agenda items for Council and Cabinet meetings. Take ownership of the Children & Education Directorate Risk Register, coordinate Business Continuity Plans, and collaborate on the Annual Governance Statement. Systematically collaborate across the Council network; embed trauma-informed practices; and maintain a resolute, proactive commitment to anti-racism in all policies and procedures. About You We are looking for an inspiring leader who balances technical expertise with excellent interpersonal skills. To thrive in this role, you should possess: Experience leading, motivating, and developing a team to deliver against complex strategic plans. Significant experience overseeing governance, corporate complaints, information requests (GDPR/FOI/SAR), and digital content. Experience building positive relationships with elected members and navigating the balance between political drivers and strategic priorities. A track record of driving cultural change, interpreting vision into delivery, and implementing automated workflow tracking systems. Practical experience managing budgets (up to £1M) and navigating risk assessment frameworks. Working with the London Borough of Hackney Hackney is a place like no other. We are proud of our diverse workforce and deeply committed to creating an inclusive environment. In this role, you will be expected to actively challenge discrimination and promote a culture of learning, growth, and self-reflection. We offer a flexible working framework to meet service demands, a central location at the Hackney Service Centre, and a genuine opportunity to shape the future of Children & Education services in London

Resident Liaison Officer Location: Nottingham Type: Permanent Salary: 30,000 - 32,000 + Car/Car allowance & Benefits We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise Carry out resident inductions and complete resident profiles Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements Support the management of complaints and help resolve issues quickly and effectively Work closely with site teams, management and client representatives to ensure excellent service delivery Attend meetings, open forums, public events and community engagement activities where required Maintain accurate and up-to-date records on internal systems About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner Good organisational skills and the ability to manage a busy workload A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Planned maintenance Refurbishment works Decarbonisation programmes Property services Construction or repairs environments If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing

Customer Accounts Officer (Council Tax Recovery) Adecco are recruiting on behalf of Ealing Council for a Customer Accounts Officer specialising in Council Tax Recovery. This is an excellent opportunity to join a Local Authority team and support the effective recovery of council tax arrears. This is a temporary assignment initially for 3 months. Contract Details: Type: Temporary Pay: 20.76 per hour (PAYE) / 27.89 per hour (Umbrella) Location: Perceval House, Ealing Working Arrangements: Hybrid - mainly home-based, with attendance required in the office for court hearings. Hours: Full time, 35 hours per week (Monday to Friday) The Role: As a Customer Accounts Officer, you will play a key role in supporting the collection and recovery of council tax, ensuring processes are carried out in line with relevant legislation and procedures. The role will involve case management, attending court hearings when required, and liaising with residents regarding outstanding balances. Key Responsibilities: To maintain the Council Tax records for the team using office computer systems in accordance with laid down procedures. To ascertain and check all necessary information, using permitted sources and by liaison with other council sections and outside organisations, to determine the persons legally liable to Council Tax. To carry out further enquiries and investigations as necessary to verify particular circumstances. To amend the records promptly on becoming aware of any changes to liability. To assist more junior, temporary or less experienced accounts staff, and work experience students, by providing day to day advice and guidance on using the system and procedures. To deal promptly and efficiently with Council Tax customers, their agents, and other persons and organisations with a legitimate interest, by telephone, in writing, by email and in person (whether at the reception or at the magistrates court). At all times having regard to the council's Equality & Diversity Policy, the provisions of the Data Protection legislation and adherence to the objective to deliver services to a high level of customer care. To properly record dealings with customers. To record, report and resolve complaints from customers, and/or referring more complex and contentious matters to the senior officer or manager. To process applications for discounts, disregards and exemptions promptly and efficiently, requesting further information or inspections where necessary. To check and despatch system generated documentation (including rolling review forms, bills, reminders, summonses, Pre -enforcement letters, committal warnings and committal summonses). To assist in the checking of summons prelists, liability order lists, civil enforcement (bailiff) prelists and other arrears listings to ensure appropriate enforcement action is taken, recovery action held or cancelled when necessary, or that recommendations/referrals are made to a more senior officer. To use negotiating skills and exercise discretion to make and monitor arrangements with defaulting Council Tax customers, in accordance with laid down procedures and with regard to the particular facts in each case. In conjunction with the returns on financial information request forms, determine suitable cases and issue the necessary documentation for attachments of earnings, deductions from Income Support/Job Seekers Allowance, and referrals to bailiffs. If appropriate, identify and refer cases for committal proceedings, attachment of members' allowances, Charging Orders, or insolvency proceedings. To assist the Customer Accounts Manager in representing the Council in court proceedings, including making payment arrangements with customers at the Magistrates Court. To discuss and obtain income and expenditure details with customers for means enquiries at committal courts. To maintain accurate payment and instalment details on customer accounts and in particular to promote direct debit as a preferred method of payment. Carry out credit and debit card transactions with customers, whether by telephone, or through letters or emails. Essential Skills and Experience: Experience in council tax recovery Knowledge of council tax legislation Knowledge of NEC/Northgate systems Strong communication and customer service skills Ability to manage workload effectively and meet deadlines Apply Now - if you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

About the Role Connect2Hackney is looking for a detail-oriented and financially astute Pension Fund Accounts Officer to join the London Borough of Hackney on an interim basis. Hackney is home to a diverse community and a thriving workforce. Behind our people is a robust Pension Fund valued at approximately 2.2 billion . We are looking for a dedicated professional to help steward these assets, ensuring that every penny is accounted for, reconciled, and reported with absolute precision. This is more than just a number-crunching role, it is a chance to work at the heart of the Council's financial reporting, interacting with high-level Fund Managers and supporting our commitment to responsible investment through ESG reporting. What You Will Be Doing Reporting to the Investment & Accounting Manager, you will play a pivotal role in the financial integrity of the Pension Fund. Your core responsibilities will include: Financial Reporting & Accounts Lead the compilation: You will work closely with the Manager to compile the Pension Fund Report & Accounts, ensuring all entries are accurate and timely. Ensure compliance: You will ensure our Report and Accounts meet all CIPFA reporting requirements and are produced to the highest standard. Manage the 2.2bn portfolio data: You will develop and prepare monthly transaction reports carried out by Fund Managers and the London CIV to ensure holdings are accurately reflected in the Statement of Accounts. Reconciliation & Control Complex Reconciliations: You will take ownership of complex reconciliations, ensuring they are recorded accurately within the Council's financial reporting systems. Suspense Accounts: You will be responsible for clearing Pension Fund suspense account items on a monthly basis, ensuring alignment with the chart of accounts. Audit Trail: You will maintain comprehensive working papers and documentation to create a full audit trail, acting as the primary point of contact for internal and external auditors to provide assurance on data quality. Operations & Liaison Stakeholder Management: You will liaise with Pension Fund Investment Managers, Custodians, and external Pension administrators to ensure data accuracy for reconciliations and journal entries. Transactional Duties: You will raise purchase orders, pay invoices, and act as the primary contact for invoice queries. ESG & Governance: You will assist the Assistant Director with the execution of passive equity voting and support the team with Environmental, Social, and Governance (ESG) reporting requirements. About You We are looking for someone with a strong background in financial accounting, preferably within a public sector or pension fund environment. To be successful in this role, you should have: Technical Proficiency: Experience with complex financial reconciliations, suspense accounts, and general ledger systems. Attention to Detail: The ability to maintain accurate working papers and handle large datasets (relating to our 2.2bn fund) with precision. Communication Skills: Confidence in liaising with external auditors, fund managers, and internal stakeholders. Knowledge: An understanding of CIPFA requirements and pension fund accounting is highly desirable. Why Connect with Hackney? By joining the Hackney network, you are joining a council that prides itself on being distinct, diverse, and dedicated to its residents. Impact: Work on a significant fund that supports the future of our workforce. Development: Gain exposure to high-level investment accounting and ESG reporting. Flexibility: We offer hybrid working arrangements to support your work-life balance. Benefits: Access to the Local Government Pension Scheme (LGPS) and a generous holiday allowance. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Tenant Liaison Officer Twickenham Salary: £28,000 per annum Key Benefits Basic salary of £28,000 to £30,000 per annum Company car allowance £3,000 32 days annual leave including bank holidays Enhanced company pension scheme Company laptop and phone 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday (1 hour lunch break) Role & Responsibilities Support and consult with residents regarding works to their homes Work with vulnerable tenants accommodating any additional needs they may have Log and record data ensuring polies are procedures are followed in line with GDPR. Carry out site walks and inform tenants of any alterations and problems on site both face to face and via email Work includes installation of air source heat pumps(heating), and EWI works Ensure a smooth process for tenants throughout work being undertaken Attend consultation events and answer questions Carry out resident inductions including scope of works, condition surveys and evidence photos About the Company Leading retrofit / social housing contractor Approved contractors on several frameworks in the Northwest Opportunities for career growth and development Required Knowledge & Experience Minimum 3 years' experience working as a tenant liaison office / resident liaison officer Full UK driving license. CSCS card Application Process To apply, submit your CV online. Only suitable candidates will be contacted (response expected within 7 days if selected). TSR is committed to equal opportunities and confidentiality. For further details or questions, let me know! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in the city of london who are looking to appoint a After Sales Officer for the 3 months ongoing, at the rate of 21.27 per hour Paye Job responsibilities To provide an effective and customer-focused after-sales service for residents following the handover of new homes. The After Sales Officer will manage defects and warranty issues, liaise with contractors and developers, monitor performance, and ensure residents receive a high-quality service throughout the defects liability period. You must have staircasing experience Commission - 500 per month by hitting targets that are set on a monthly basis. Hybrid - 2-3 days in the office. Non negotiable - Tues Weds every week - Every other week they need to 3 days (3rd day your choice). Customer Service & Resident Support Act as the primary point of contact for residents regarding defects and aftercare issues. Respond to enquiries, complaints, and service requests in a professional and timely manner. Provide residents with information on defect reporting processes, warranties, and maintenance responsibilities. Ensure excellent customer service standards are maintained at all times. Defects Management Log, track, and manage reported defects through to resolution. Assess defect reports and determine responsibility under warranties, defects liability periods, or maintenance agreements. Coordinate inspections and arrange remedial works with contractors, developers, and consultants. Monitor outstanding defects and ensure timely completion of works. Escalate complex or recurring issues where appropriate. Contractor & Stakeholder Liaison Build effective working relationships with developers, contractors, consultants, and internal teams. Monitor contractor performance against agreed service levels. Attend site meetings and inspections as required. Challenge poor performance and ensure corrective action is implemented. Administration & Reporting Maintain accurate records of defects, correspondence, inspections, and completed works. Produce regular reports on defects, customer satisfaction, contractor performance, and key performance indicators. Manage after-sales databases and case management systems. Support the preparation of performance reports for senior management. Should your skills match the above please send through your updated CV Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Tenant Liaison Officer (TLO) (Planned Works) 6 month FTC contract £27,976 Pro rata per annum Plus Company Van Plus Fuel Card Salford Full-time Immediate start available Be the vital link between residents and delivery teams Liberty Property Services (part of WPS) is recruiting for a confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties. If you thrive in a fast-paced and putting people first team, this role could be for you? This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day. What you ll be doing as our Tenant Liaison Officer Acting as the key point of contact for tenants, keeping them informed throughout works Managing appointments, conducting home visits and door-to-door engagement Supporting kitchen and bathroom programmes across occupied properties Handling calls, emails and texts, ensuring clear and consistent communication Managing expectations and resolving concerns with empathy and professionalism Working closely with site teams to keep projects on track and customers informed Maintaining records and updating systems accurately What we re looking for Proven experience as a Tenant Liaison Officer (desirable) OR Similar customer-facing role (essential) Driving license required Strong communication skills, confident dealing with challenging situations Ability to manage your own workload and work independently in the field Experience working with residents, ideally within housing, maintenance, or construction (desirable) Good IT skills (Excel / systems) A proactive, resilient approach, ability to handle high volumes and stay organised Why join Liberty? Join a busy, high-impact programme where your role is essential Opportunity to progress Work in a collaborative environment where communication is key Make a genuine difference to customers in their homes and communities Apply now If you re an experienced Tenant Liaison Officer (or similar) who can hit the ground running OR build strong relationships with customers, we want to hear from you. Closing Date: ASAP (We may close early due to high demand)

Job Title: Trees and Landscape Officer Salary: £37,602-£45,564 Full time, Permanent Location: Twickenham, TW2 7PU Objective of role Help shape a greener, safer Richmond upon Thames as a Trees & Landscape Officer Join our dedicated team managing the borough's trees and delivering the Council's statutory arboricultural services. You'll carry out tree condition surveys, prepare work specifications, and support effective contractor management. You'll play a key role in planning and protection-assessing Tree Work Applications, administering Tree Preservation Orders, and undertaking enforcement when required. Your expertise will support residents and colleagues as you respond to enquiries and attend emergency callouts to keep the public safe.You'll also contribute to expanding the borough's canopy cover through specialist tree care and new planting initiatives, while helping to develop systems that strengthen the Council's tree service. If you're passionate about the role trees play in climate resilience and want to make a real impact on the borough's future, this is an exciting opportunity to join us. About the role: Conducting tree asset and condition surveys: You will be assessing treesand gathering data to ensure appropriate management, in the best interests of maximising the benefits that trees provide whilst managing risk to within proportionate levels. W orking with the Council's arborist contractors : You will make work instructions that are to be carried out by the Council's appointed Arborist contractors and working in collaboration to ensure high standards of work are achieved. Customer liaison: You will need to demonstrate excellent customer service skills to clearly manage expectations and allow understanding of the decisions being made in line with adopted Tree Management Policies. Tree Protection: You will apply your knowledge of the legal instruments available to protect trees in our urban environment, making recommendations that protects trees within public and private property. Investigating unauthorised tree works: You will investigate incidents of alleged illegal tree worksand participate in enforcement action. Attending emergency callouts and assessing risks: You will participate in a rapid, skilled response to storm events or hazardous trees, crucial to maintaining public safety and managing disruption that can be caused during storm events. Providing expert advice for litigation cases: You will support the Council with professional, defensible arboricultural evidence. Protecting the authority legally and ensuring that decisions are based on sound technical judgement. Essential Qualifications, Skills and Experience: Level 4 Qualification in Arboriculture (or equivalent) Experience of undertaking tree inspections and surveys, resulting in sound management decisions Excellent understanding of the legislation that underpins tree management and its application in managing public safety and protecting the urban forest Experience of working in partnership with contractors to achieve high quality outcomes. Effective communication and interpersonal skills Have a good understanding of the impacts of a changing climate and how trees should be managed in response to this threat Closing Date: 29th June. Shortlisting Date: W/C 6th July. Interview Date : W/C 13th July. Test/Presentation: TBC We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond and Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are alsocommittedto safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers tosharethiscommitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Resident Liaison Officer Slough Contract Inside IR35 A well-established highways contractor is recruiting a Resident Liaison Officer to join a new scheme in Berkshire on a contract basis. This is an exciting opportunity to play a central role in delivering a community-first approach on a highways scheme, acting as the primary point of contact between the project team and local residents, businesses, and stakeholders throughout the construction programme. This role sits inside IR35 and is available for an immediate start. Key Responsibilities Serve as the first point of contact for all resident and stakeholder enquiries, complaints, and feedback relating to the scheme Proactively engage with the local community ahead of and during construction activities, managing expectations and minimising disruption Develop and distribute communications including newsletters, letters, and notifications to affected properties and businesses Attend and coordinate community engagement events, public information sessions, and site visits as required Maintain accurate records of all community interactions, complaints, and resolutions in line with project reporting requirements Liaise with the site management and project team to relay community feedback and ensure timely resolution of issues Support the preparation of community engagement plans and stakeholder mapping Work with local authorities, ward councillors, and statutory stakeholders as needed Contribute to the production of community impact assessments and engagement reports Experience & Skills Required Demonstrable experience in a resident liaison or community engagement role, ideally within highways, civil engineering, or infrastructure construction Strong verbal and written communication skills with the ability to engage confidently with a wide range of audiences Ability to handle complaints professionally and find pragmatic, timely resolutions Organised and methodical approach to record-keeping and reporting Understanding of the construction process and the impact of works on local communities Competent with standard IT and communication tools

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. 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Resident Liaison Officer (RLO) - FRA Works Salary: Up to £32,000 + Package Location: Woking Job Type: Permanent Fortus Recruitment Group is a specialist recruitment agency within the repairs, maintenance, and social housing sectors. We are currently partnering with a leading contractor delivering Fire Risk Assessment (FRA) works across residential properties in Woking and the surrounding areas. As the Resident Liaison Officer, you will act as the primary link between residents, client representatives, and operational teams, ensuring clear communication throughout the programme of works. You will play a key role in maintaining resident satisfaction, facilitating access, and helping projects progress efficiently with minimal disruption. Key Responsibilities Serve as the main point of contact for residents throughout FRA and fire safety works. Communicate project information, schedules, and updates to residents in a clear and professional manner. Arrange appointments, access requirements, and resident consultations. Conduct resident visits, property surveys, and pre-start meetings where required. Work closely with site management teams to coordinate access and resolve any issues. Manage resident enquiries, concerns, and complaints promptly and effectively. Maintain accurate records of resident communications and project updates. Ensure a high standard of customer care is delivered at all stages of the project. Support the successful completion of works while minimising disruption to residents. Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar customer-facing role within social housing, construction, planned maintenance, or FRA/fire safety works. Strong communication, interpersonal, and conflict-resolution skills. Excellent organisational skills with the ability to manage multiple tasks and priorities. Competent in Microsoft Office and internal management systems. Full UK driving licence and access to a vehicle. A proactive and customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.

Resident Liaison Officer (RLO) Medway, Kent (with travel across Kent, must have a driving licence) £20.00 per hour (Temporary) OR £31,000 per annum (Permanent) Immediate Start Available We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading Social Housing Contractor delivering roofing and Solar PV installation programmes across Medway and the wider Kent region. This is an excellent opportunity to join a growing team on a long-term programme of works, with both temporary and permanent opportunities available for the right candidate. Key Responsibilities Act as the main point of contact between residents and the site team throughout the duration of roofing and Solar PV works. Build and maintain positive relationships with tenants, leaseholders and client representatives. Carry out resident consultations prior to works commencing. Arrange appointments and access to properties where required. Keep residents informed of programme dates, progress updates and any changes to scheduled works. Handle resident queries, concerns and complaints professionally and efficiently. Produce and distribute resident communication materials, including letters and newsletters. Conduct satisfaction surveys and gather customer feedback. Work closely with Site Managers and Contract Managers to ensure a high level of customer service is maintained throughout the project. Maintain accurate records and reports using internal systems. Candidate Requirements Previous experience working as a Resident Liaison Officer within Social Housing, Planned Maintenance or Retrofit programmes. Experience working on roofing, external refurbishment, decarbonisation, retrofit or Solar PV projects would be highly advantageous. Excellent communication and customer service skills. Strong organisational and administration skills. Ability to manage challenging situations and resolve complaints effectively. Full UK Driving Licence and willingness to travel across Kent. IT literate with experience using Microsoft Office packages. What's on Offer Immediate start available. Temporary (£20.00 per hour) or Permanent (£31,000 per annum) employment options. Opportunity to work with a reputable Social Housing Contractor. Long-term programme of roofing and Solar PV works. Supportive team environment and opportunities for career progression. If you are an experienced Resident Liaison Officer looking for your next opportunity, we'd like to hear from you.

Tenant Liaison Officer Location : Based in Harrow Salary : £30,000 £32,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Job Title: Customer & Stakeholder Liaison Officer Location: Guilden Sutton, Chester Salary: £35,000 per annum Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent) Benefits: 25 Days Holiday + Bank Holidays Start Date: No later than Monday 25th May Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period. The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential. Key responsibilities will include: Managing customer enquiries, complaints and stakeholder communications relating to highways works Supporting planned communications for roadworks, closures and maintenance activities Drafting letters, notices, customer updates and briefing information Liaising with operational teams to gather accurate project information Supporting engagement with councillors, local communities and other stakeholders Maintaining communication trackers, records and KPI information Assisting with customer satisfaction monitoring and reporting Supporting public meetings, consultation activity and stakeholder engagement where required Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered. To be considered, applicants should possess: Excellent written and verbal communication skills Experience managing customer or stakeholder enquiries Strong administrative and organisational ability Confidence working within a busy operational environment A professional and customer-focused approach Ability to start ASAP Alternative job titles may include: Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer. This is an urgent and business-critical hire with interviews taking place immediately.