81 jobs found

IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.

We are recruiting for a Digital Workplace Engineer for our client based in Worcestershire. You will play a key role in delivering a modern digital experience for over 3,000 users across the UK. The Role You'll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment. Key Responsibilities Manage and resolve incidents and service requests via ITSM tools (eg Hornbill) Prioritise and triage tickets based on business impact Provide 2nd line support for hardware, software and application issues Monitor systems and maintain endpoint security (AV, patching, compliance) Identify and remediate devices missing critical Windows updates Administer Active Directory (users, groups, GPOs) Support and manage endpoint technologies: Windows 10/11 builds Intune & Autopilot Mobile device management (iOS/Android, MobileIron) Deployment tools (eg PDQ, MDT) Perform basic network troubleshooting (TCP/IP, LAN/WAN) Assist with patching and maintaining network infrastructure Contribute to small-scale projects and continuous improvement initiatives Experience Required Technical Skills Strong experience with Windows 10/11 and Microsoft 365 Hands-on with Intune, Autopilot, and endpoint management Experience with Active Directory & Group Policy Understanding of ITSM/ITIL environments Basic networking knowledge (TCP/IP, LAN/WAN) Mobile device support (iOS/Android) Experience & Attributes Proven 2nd line support experience in a busy environment Strong troubleshooting and problem solving ability Comfortable working across both desk side and remote support Ability to manage workload and prioritise effectively Confident communicator with strong stakeholder engagement skills Proactive mindset with a desire to learn and improve Why Join? Be part of a large-scale, modern digital workplace environment (3,000+ users) Exposure to enterprise Microsoft technologies and security tooling Opportunity to contribute to projects and transformation initiatives Collaborative, forward-thinking IT function Clear opportunity to develop and progress technically At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/own vehicle for this position.

1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same - and where your skills actually matter ? If you're ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What's on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1 & 2 Line Support Engineer: As our new First & Second Line Support Engineer , you'll be on the front line of keeping our clients happy, productive, and secure. You'll handle a mix of remote support, troubleshooting, and field engineering - making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1-4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You'll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We're a friendly, growing MSP that puts people first - giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let's grow your career together.

1st / 2nd Line Support Engineer - MSP Whitstable, Kent £28,000 - £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients • Troubleshooting Microsoft 365 and Windows desktop issues • Supporting users across desktop, laptop, mobile, and modern workplace environments • Managing Active Directory and user administration tasks • Supporting Intune and endpoint-related issues • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting • Escalating more complex issues to senior engineers where required • Maintaining accurate ticket notes and documentation • Visiting client sites when required • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365 • Windows desktop environments • Active Directory • Intune / endpoint management • Basic networking fundamentals • DNS / DHCP / TCP/IP • Firewalls, switches, and Wi-Fi troubleshooting • Helpdesk / ticketing systems • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role • MSP experience would be highly beneficial • Strong customer service and communication skills • Good troubleshooting ability and willingness to learn • Organised and comfortable managing support tickets • Somebody professional, reliable, and helpful • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies • Opportunity to gain broader technical experience and project exposure • Growing business with a collaborative team culture • £28,000 - £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.

As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within the financial services industry. They are committed to investing in their people, offering continuous learning opportunities and a supportive environment where employees can thrive and build long-term careers. Description This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments. Please note, this is a fully on-site role. Key responsibilities include: Managing and resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery, and decommissioning Configuring and provisioning hardware and software using SCCM and Intune Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management Collaborating with internal teams, service providers, and stakeholders Contributing to continuous service improvement initiatives Profile To be successful in this role, you will bring: At least 2 years' experience in a deskside support or similar role Experience at both 2nd and 3rd line support. Strong technical knowledge of SCCM build systems and Intune MDM Experience managing the full device lifecycle (build, deploy, return, decommission) A customer-focused approach with excellent interpersonal skills Strong troubleshooting and problem-solving abilities in complex environments Clear communication skills with the ability to explain technical concepts to non-technical users Familiarity with ITIL processes and working within structured IT environments A proactive, organised, and resilient mindset with the ability to manage multiple priorities Job Offer Competitive salary ranging from up to 40,000 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave. Opportunity to work in a professional and collaborative environment in Leeds. Comprehensive benefits package tailored to support your career and personal development. Engagement with a large organisation offering stability and growth opportunities. If you're ready to take the next step, feel free to apply!

Field & Service Desk Engineer London / Hybrid / Up to £40,000 / Full-Time / Permanent The Opportunity: We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments. Responsibilities include: Travelling to client sites across London and surrounding areas to deliver onsite technical support Supporting the internal service desk team remotely when not on client premises Building and maintaining strong working relationships with client stakeholders Troubleshooting and resolving complex issues across desktop, server, and cloud environments Documenting incidents and resolutions Escalating issues appropriately Working collaboratively with colleagues Acting as an ambassador for the business at all times, upholding the company's reputation for quality service You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require: A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential At least 2 year of field engineering experience, visiting and supporting multiple customer sites Strong 2nd line service desk background with the ability to manage competing priorities Microsoft Azure, Active Directory, Windows Server, and Office 365 Microsoft Exchange / Outlook administration VMware / Hyper-V Data backup solutions -VEEAM or equivalent Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration Strong PC hardware Software troubleshooting Excellent communication skills Professional, client-facing manner Location The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London. To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. Please note: the details of our client and their business are not to be disclosed to any third party without prior consent. Thank you for your interest!

ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.

2nd Line Infrastructure Engineer Sitting within the Infrastructure practice, the 2nd Line Engineer is a vital member of LIMA's Service Desk team, actively engaging with customers and taking ownership of technical issues. This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer-focused approach.Day to day responsibilities: Manage incidents from customers and LIMA's hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota. Experience and Skills: Proven experience with technical accreditations and demonstrable expertise in supporting and troubleshooting infrastructure solutions across a range of technologies, including NetApp FAS, AFF, and E-Series storage; VMware and Hyper-V hypervisors; Veeam Backup & Replication, Commvault, Rubrik, and Datto backup solutions; Cisco UCS, Dell PowerEdge, and HP ProLiant hardware; cloud platform administration; and monitoring and observability tools such as LogicMonitor and Zabbix. A demonstrably good troubleshooting methodology A good communicator at a technical and non-technical level in written and oral forms An understanding of Risk/Impact of changes made to customer environments Experience managing your own time and responsibilities whilst keeping to strict customer SLA's Good time recording and record keeping, maintaining customer information Experience in working alongside service departments within the standard ITIL framework Desirables: Certifications in the aforementioned technologies Certified to ITIL Foundation or higher Experience delivering backup and disaster recovery planning, testing and improvements Experience in completing Root Cause Analysis documents, post-incident About LIMA At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people. We're proud to be a Great Place to Work company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package. REF-

1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence. The Opportunity We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and our ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What We Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in our Reading office initially, with 2 days work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop your IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we d love to hear from you. Apply now by sending your CV.

My client seeks to recruit a seasoned desktop support engineer - you will join a team supporting in the investigation and resolution of Desktop issues in a 1st / 2nd line capacity, acting as a central escalation point in resolving and ensuring that SLA's are adherred to. Previous experience of supporting Exec / C-Suite users, providing a white glove service is a must! This prestige customer site requires an onsite presence, working within a team and supporting during the hours of 08.00-18.00 (rota basis), strong communication skills are essential to complement your technical skills: Windows Operating Systems, PC & Laptop hardware setup, configuration and support, Apple knowledge primarily iphones and pads, network understanding, combined with a self starter attitude.

Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies. Key Responsibilities Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated IT support tickets Support Microsoft 365 environments including Exchange, Teams, and SharePoint Assist with the administration of Windows Server and Active Directory Manage user accounts, permissions, and security policies Support desktop, laptop, mobile device, and printer deployments Work closely with 1st and 3rd line teams to resolve complex issues Assist with IT projects, upgrades, and system improvements Maintain accurate documentation and support records Skills & Experience Required Previous experience in a 2nd Line IT Support role Strong knowledge of Microsoft 365 Experience supporting Windows 10/11 environments Active Directory and Group Policy experience Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills What's on Offer? Salary between 32,000 - 38,000 Opportunity to work with a wide range of technologies Career progression and development opportunities Supportive and collaborative team environment Growing organisation with exciting projects planned

Contract IT Infrastructure Engineer Duration: 3-6 months Location: Poole, Dorset. 5 days per week in the office IR35 status: Inside IR35 A growing client is looking for an experienced contract IT Infrastructure Engineer to join their busy IT team on an interim basis. This is a hands-on role suited to someone who thrives in fast-paced environments and enjoys taking ownership of infrastructure, security, and operational support across both on-prem and cloud technologies. The contract IT Infrastructure Engineer will play a key role in maintaining and improving the organisation's infrastructure estate, supporting critical systems, and ensuring a secure, stable, and high-performing IT environment. Key Responsibilities Provide 2nd/3rd line infrastructure support across servers, networking, cloud, and end-user environments Manage and resolve incidents through the ITSM platform, ensuring excellent service delivery Maintain and support Windows Server environments, virtual infrastructure, and Microsoft 365 technologies Configure, troubleshoot, and support networking technologies including firewalls, VPNs, VLANs, WAN/LAN, and switching Manage Azure, Intune, Autopilot, Hybrid AD, and Azure Virtual Desktop environments Oversee patch management, backups, disaster recovery, and system monitoring Support cybersecurity initiatives including vulnerability remediation, access control, and security compliance Assist with maintaining ISO27001 and Cyber Essentials Plus accreditations Produce and maintain technical documentation, policies, and procedures Work closely with third-party suppliers and support partners Key Skills You must have strong hands-on experience across a broad infrastructure environment including: Windows Server 2019/2022 Microsoft Azure & Microsoft 365 Administration Azure Entra Hybrid AD Intune, Autopilot & MDM VMware/vSphere Cisco networking technologies including firewalls, VPNs, routing & VLANs Active Directory & Group Policy PowerShell scripting Backup & Disaster Recovery solutions Microsoft Defender & Sentinel Cyber security standards including ISO27001 & Cyber Essentials Plus SharePoint Online Patch management & vulnerability remediation SAN/NAS storage technologies SSL certificates & SSO provisioning This is an excellent opportunity for an experienced contract Infrastructure Engineer looking for an immediate contract role within a forward-thinking organisation. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.

8 Month FTC Hybrid Working Leicester Based (Open to London location) We are currently partnering with a well-established and growing insurance organisation to support the hire of an experienced IT Support Engineer. This is a fantastic opportunity to join a collaborative IT function within a business that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC. Key Responsibilities Advanced Incident Management & Resolution Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity Analyse and troubleshoot system faults, service disruptions, and performance issues Manage and resolve incidents and service requests within agreed SLAs Technical Support & System Maintenance Install, configure, and maintain hardware and software components Support infrastructure environments including servers, networking equipment, and core business applications Work collaboratively with service desk engineers and specialist IT teams to resolve more advanced technical issues User Support & Collaboration Work closely with end users to understand issues and provide clear, effective technical support Support escalated technical queries requiring deeper infrastructure or systems knowledge Share knowledge and contribute towards team development on recurring or complex technical issues Documentation & Continuous Improvement Maintain accurate records of troubleshooting activity, resolutions, and system changes Contribute towards internal knowledge base articles and support documentation Identify opportunities to improve support processes, efficiency, and service delivery standards Candidate Profile Our client is open to individuals who meet the core technical requirements through either direct experience or transferable technical backgrounds. Additional certifications and specialist skills will be considered advantageous. Essential Experience & Skills Proven experience within a 2nd Line, 3rd Line, or similar technical support environment Strong troubleshooting knowledge across hardware, software, networking, and infrastructure Experience supporting Windows and/or Linux server environments Strong understanding of diagnosing and resolving infrastructure-related issues Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial Excellent communication skills with the ability to explain technical concepts to non-technical users Strong organisational and workload management skills Ability to work both independently and collaboratively within a wider IT team Desirable Experience Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation, or similar Experience with cloud technologies including Entra, Microsoft 365, and Exchange Exposure to scripting or automation tools such as PowerShell Understanding of IT security principles and best practices Previous experience within a customer-facing technical support environment This is an excellent opportunity to join a forward-thinking organisation offering a supportive environment, strong technical exposure, and genuine long-term career development within a growing business. Please contact Navia at LNJ Recruitment with any questions regarding this vacancy.

Inside IR35 - (Apply online only) / Day, West Midlands (Coventry) We are seeking an experienced Smart Bar Technician / Desktop Support Engineer to provide onsite technical support within a busy corporate environment. You will deliver face-to-face and remote support across Windows 11, Office 365 and enterprise x64 hardware environments, acting as a key point of contact for end-user IT issues. Key Skills Required: Windows 11 support Office 365 / Teams / Outlook Azure AD & Intune SCCM imaging & deployments Enterprise x64 hardware support Laptop/Desktop builds & troubleshooting IT ticketing systems AV / meeting room support Excellent customer service skills Experience Needed: 1st/2nd Line Support experience High-volume support environments Hardware diagnostics, BIOS, drivers & device repairs Onboarding/offboarding users Strong communication skills Ideal for Desktop Support Engineers, EUC Engineers or IT Support Analysts looking for their next contract opportunity. Apply now for immediate consideration.

2nd Line IT Service Desk Engineer Overview of the Role We are recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of our market leading, innovative customers. You will be based at our head office in Whiteley and sit with our knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks. Who is Tailor Made Technologies Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award-winning Managed Service Provider servicing the UK and Europe. At TMT, we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us, you will be part of our forward-thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table. Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record of achieving. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.

Our client, a leading organisation in the Defence & Security sector, is seeking a dedicated and dynamic Field Service Engineer to join their team on a permanent basis. This role plays a crucial part in maintaining and supporting high-quality systems for customers within the UK and internationally, with a primary focus on defence and national security. Key Responsibilities: Engineering visits (preventive and corrective): Maintain, patch, update, and audit customer systems and products. Perform corrective maintenance and repairs to resolve customer issues. Support military exercises, demonstrations, and testing. Assist with customer acceptance testing of new deliveries/products. Deliver operator and maintainer training. Remote support: Provide 1st/2nd line support via the service desk for logged customer issues. Join an on-call 24/7 rota, with the possibility of attending customer sites at short notice. Infrastructure and Network support: Install, configure, and maintain Windows Server environments (2016/2019/2022). Configure and manage firewall platforms (hardware and software-based). Maintain virtualised environments using platforms such as VMware ESXi and Microsoft Hyper-V. Customer Repairs (RMAs): Perform root cause analysis using logical and methodical approaches. Document corrective actions, summarise parts required, and create necessary reports and certificates. Job Requirements: Degree or HND/HNC qualified in an engineering discipline. Experience in Electronic Warfare Previous demonstrable experience of supporting hardware and infrastructure in the military sector. Understanding of LAN, WAN, and VLAN architectures; network hardware; firewalls; hypervisor; and Windows/Linux configuration and management. Knowledge of Crypto devices and experience in maintaining equipment in live environments. Understanding of hardware lifecycle management, upgrades, and capacity expansion planning and execution. Experience in service support of low volume, high-value products and systems in highly regulated environments. Awareness of ITIL (v3 or v4) best practices. Full UK driving licence. Benefits: Competitive salary. Additional flexible benefits covering health, wellbeing, savings, protection, and leisure. A supportive community with groups sharing various interests and passions. A commitment to Equal Opportunity, Diversity, and Inclusion. Eligibility for DV clearance (residing in the UK for the last 10 years). Our client provides a friendly, creative, and inclusive environment supporting a diverse workforce and those with additional needs. If you are a driven Field Service Engineer passionate about defence and security and looking to contribute to meaningful projects, we would love to hear from you. Apply now to join our client's innovative team.

2nd Line Support Engineer Stoke-on-Trent We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware / Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.