Description Our Public Local Government client, Taunton, Somerset, seeks a Case Manager, Supported Housing. To oversee the administration and management of social housing properties. With an overall responsibility for approximately tenancies. Ensure housing landlord duties are discharged in accordance with policies and procedures, and ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes. Responsibilities Provide comprehensive pre-tenancy support to prospective tenants, including providing information and advice during property viewings, completing the sign-up process, and ensuring new tenants are fully introduced to their home and tenancy. This includes supporting tenants through an initial six-week period and ensuring they are aware of all available services. Qualifications Essential A level standard of education or equivalent qualifications. Member of the Chartered Institute of Housing or other relevant professional body. Evidence of continuous professional development. Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting At least two years' experience in housing management, managing and providing support to tenants within a local authority or similar environment. Knowledge of introductory and secure tenancies and the management of these tenancies. Understand customer service values, equality, diversity, and inclusion. Wider knowledge of housing law. Have experience in a role with a similar level of responsibilities. Understand the principles of data protection. Organised, conscientious, energetic, driven, confident and assertive. Able to meet deadlines and deliver excellent frontline services in a pressurised environment. Experience of working with a range of partners, including communities, to develop new and different ways of working. Experience in managing conflict and dealing with disputes. Excellent communication skills both written and verbal. Ability to show empathy, use persuasion, negotiation and tact in a wide range of circumstances. Able to use own initiative and judgement in making decisions within a housing and support environment. Ability to work on one's own or as part of a supportive team. Demonstrate effective time management and prioritisation skills. Ability to analyse and make effective problem-solving decisions in relation to case management. Facilitates meetings and groups. Excellent communication and interpersonal skills. Requirements to work from various sites, including tenants' homes, travel and lone working. Compliance Requirements 5 Years References Basic DBS Car Insurance Driving Licence Evidence of Wight to Work Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Jun 12, 2026
Contractor
Description Our Public Local Government client, Taunton, Somerset, seeks a Case Manager, Supported Housing. To oversee the administration and management of social housing properties. With an overall responsibility for approximately tenancies. Ensure housing landlord duties are discharged in accordance with policies and procedures, and ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes. Responsibilities Provide comprehensive pre-tenancy support to prospective tenants, including providing information and advice during property viewings, completing the sign-up process, and ensuring new tenants are fully introduced to their home and tenancy. This includes supporting tenants through an initial six-week period and ensuring they are aware of all available services. Qualifications Essential A level standard of education or equivalent qualifications. Member of the Chartered Institute of Housing or other relevant professional body. Evidence of continuous professional development. Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting At least two years' experience in housing management, managing and providing support to tenants within a local authority or similar environment. Knowledge of introductory and secure tenancies and the management of these tenancies. Understand customer service values, equality, diversity, and inclusion. Wider knowledge of housing law. Have experience in a role with a similar level of responsibilities. Understand the principles of data protection. Organised, conscientious, energetic, driven, confident and assertive. Able to meet deadlines and deliver excellent frontline services in a pressurised environment. Experience of working with a range of partners, including communities, to develop new and different ways of working. Experience in managing conflict and dealing with disputes. Excellent communication skills both written and verbal. Ability to show empathy, use persuasion, negotiation and tact in a wide range of circumstances. Able to use own initiative and judgement in making decisions within a housing and support environment. Ability to work on one's own or as part of a supportive team. Demonstrate effective time management and prioritisation skills. Ability to analyse and make effective problem-solving decisions in relation to case management. Facilitates meetings and groups. Excellent communication and interpersonal skills. Requirements to work from various sites, including tenants' homes, travel and lone working. Compliance Requirements 5 Years References Basic DBS Car Insurance Driving Licence Evidence of Wight to Work Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Safe Haven Sussex CIC is a non-profit community interest company providing accommodation and support for vulnerable adults who have been homeless or vulnerably housed. The Seagull Project is a medium-support service providing housing for up to 40 residents across 7 properties in Brighton and Hove. The Seagull Project takes a harm-reduction approach , supporting individuals with a range of complex and multiple support needs, which may include the active use of substances. The Seagull Project Manager will be responsible for overseeing the delivery of the service and manage a team of Support Coordinators, ensuring a high standard of person-centred and trauma informed support is consistently provided to residents. In addition, the Project Manager will be responsible for supporting the team to manage risk, enabling residents to live safely and are supported to work toward their goals. A comprehensive understanding of safeguarding procedures and risk management is necessary for this role. Job Type: Full-time, 1 year contract with possibility of extension. Schedule: Monday - Friday (9am-5pm). A full driving licence, use of a vehicle and business insurance is essential for the role. Responsibilities: Oversee the referrals and assessments process, working closely with Brighton and Hove City Council. Attend regular meetings with the Supported Housing and Commissioning Team, providing relevant updates about the service and residents. Support the welfare team with incidents and provide out of hours support on designated days, in line with the on call rota. Work in partnership with local services to provide comprehensive and holistic support. Ensure staff deliver support within a trauma-informed framework, aligning with the objectives of the Local Authority. Work toward organisational and Brighton and Hove City Council targets. Support the team to coordinate and accompany residents to key appointments, including but not limited to GP visits, recovery services and probation meetings. Manage a team of three Support Coordinators and a Team Leader, providing regular work reviews, casework supervisions and team meetings. Produce monthly reports about the service, to be shared with the Head of Service and Directors. Work collaboratively with the Finance Manager to address longstanding challenges relating to rent and service charge. To promote a harm-reduction approach to the management of incidents, with the aim of supporting residents to maintain their housing. Conduct critical incident debriefs and provide emotional and psychological support to the team, whilst signposting to the Employee Assistance Scheme and other relevant specialist support. Work with the team to create support plans and risk assessments, ensuring these are reviewed and updated regularly. Experience: 1 year supporting vulnerable adults. 1 year experience leading, supervising or managing a team. Experience in a similar or related role, with a good understanding of the sector. Benefits: Potential early finish on a Friday 25 days of A/L, increasing again after first year of employment. Employee Assistance Programme (EAP) - incudes access to short term counselling and wellbeing support. Monthly wellbeing activities - such as badminton and bowling. Annual team building event. Office closed on bank holidays. Refreshments. Training and development opportunities.
Jun 11, 2026
Full time
Safe Haven Sussex CIC is a non-profit community interest company providing accommodation and support for vulnerable adults who have been homeless or vulnerably housed. The Seagull Project is a medium-support service providing housing for up to 40 residents across 7 properties in Brighton and Hove. The Seagull Project takes a harm-reduction approach , supporting individuals with a range of complex and multiple support needs, which may include the active use of substances. The Seagull Project Manager will be responsible for overseeing the delivery of the service and manage a team of Support Coordinators, ensuring a high standard of person-centred and trauma informed support is consistently provided to residents. In addition, the Project Manager will be responsible for supporting the team to manage risk, enabling residents to live safely and are supported to work toward their goals. A comprehensive understanding of safeguarding procedures and risk management is necessary for this role. Job Type: Full-time, 1 year contract with possibility of extension. Schedule: Monday - Friday (9am-5pm). A full driving licence, use of a vehicle and business insurance is essential for the role. Responsibilities: Oversee the referrals and assessments process, working closely with Brighton and Hove City Council. Attend regular meetings with the Supported Housing and Commissioning Team, providing relevant updates about the service and residents. Support the welfare team with incidents and provide out of hours support on designated days, in line with the on call rota. Work in partnership with local services to provide comprehensive and holistic support. Ensure staff deliver support within a trauma-informed framework, aligning with the objectives of the Local Authority. Work toward organisational and Brighton and Hove City Council targets. Support the team to coordinate and accompany residents to key appointments, including but not limited to GP visits, recovery services and probation meetings. Manage a team of three Support Coordinators and a Team Leader, providing regular work reviews, casework supervisions and team meetings. Produce monthly reports about the service, to be shared with the Head of Service and Directors. Work collaboratively with the Finance Manager to address longstanding challenges relating to rent and service charge. To promote a harm-reduction approach to the management of incidents, with the aim of supporting residents to maintain their housing. Conduct critical incident debriefs and provide emotional and psychological support to the team, whilst signposting to the Employee Assistance Scheme and other relevant specialist support. Work with the team to create support plans and risk assessments, ensuring these are reviewed and updated regularly. Experience: 1 year supporting vulnerable adults. 1 year experience leading, supervising or managing a team. Experience in a similar or related role, with a good understanding of the sector. Benefits: Potential early finish on a Friday 25 days of A/L, increasing again after first year of employment. Employee Assistance Programme (EAP) - incudes access to short term counselling and wellbeing support. Monthly wellbeing activities - such as badminton and bowling. Annual team building event. Office closed on bank holidays. Refreshments. Training and development opportunities.
Role: Perpetrator Case Manager (Domestic Abuse) Salary: £14 - £18 per hour dependent on pay status Locations: Covering West Mercia ( Telford, Worcester and Hereford.) Duration: 4-8 weeks initially, strong possibility of extension. Hybrid: 2/3 day visits, 2 days from home. Essential: Must drive Supporting Futures are recruiting for a well-respected charity, that aims to improve the lives of victims of domestic abuse and their children, by holding high-risk perpetrators to account. They are looking for Case Managers to work with high risk/ high harm perpetrators of domestic abuse through targeted and intensive 121 work. The services forms part of an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. Synopsis of duties: Working on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC/ high harm perpetrators at the Domestic Abuse Perpetrator Panel (DAPP) Carrying out intensive and targeted support which promoted attitudinal and behavioural change Supporting clients with additional practical needs which may impact on their behaviour including substance misuse, mental health, finance, housing etc Making referrals and linking clients to complementary services Working closely with existing agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours Working closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved Responsible over the long term for delivering outcomes, working typically for between 3 and 12 months to achieve behaviour change with each service user What they are looking for: Candidates who are passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users Experience within the field of domestic abuse, and/or mental health, substance misuse and offending (this can include Mental Health/ Substance Misuse Services, Prison, Probation, YOT, Care Leavers, Supported Housing/ Hostel and/ or Social Services) An understanding of domestic abuse and its impact The successful candidate will need to have driving license and access to a car and will need to have a DBS on the update service/ issued within the last 12 months. We would also encourage graduates relevant to the field to apply (Criminology, Psychology, Criminal Justice, etc) Should this opportunity be of any interest please call (phone number removed) or email your CV to (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Jun 11, 2026
Seasonal
Role: Perpetrator Case Manager (Domestic Abuse) Salary: £14 - £18 per hour dependent on pay status Locations: Covering West Mercia ( Telford, Worcester and Hereford.) Duration: 4-8 weeks initially, strong possibility of extension. Hybrid: 2/3 day visits, 2 days from home. Essential: Must drive Supporting Futures are recruiting for a well-respected charity, that aims to improve the lives of victims of domestic abuse and their children, by holding high-risk perpetrators to account. They are looking for Case Managers to work with high risk/ high harm perpetrators of domestic abuse through targeted and intensive 121 work. The services forms part of an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. Synopsis of duties: Working on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC/ high harm perpetrators at the Domestic Abuse Perpetrator Panel (DAPP) Carrying out intensive and targeted support which promoted attitudinal and behavioural change Supporting clients with additional practical needs which may impact on their behaviour including substance misuse, mental health, finance, housing etc Making referrals and linking clients to complementary services Working closely with existing agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours Working closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved Responsible over the long term for delivering outcomes, working typically for between 3 and 12 months to achieve behaviour change with each service user What they are looking for: Candidates who are passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users Experience within the field of domestic abuse, and/or mental health, substance misuse and offending (this can include Mental Health/ Substance Misuse Services, Prison, Probation, YOT, Care Leavers, Supported Housing/ Hostel and/ or Social Services) An understanding of domestic abuse and its impact The successful candidate will need to have driving license and access to a car and will need to have a DBS on the update service/ issued within the last 12 months. We would also encourage graduates relevant to the field to apply (Criminology, Psychology, Criminal Justice, etc) Should this opportunity be of any interest please call (phone number removed) or email your CV to (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Neighbourhood Manager Tunbridge Wells 12 Month FTC 34-40K based on experience Key Responsibilities Manage a designated housing patch, delivering high-quality neighbourhood and tenancy management services. Build positive relationships with residents, community groups, local authorities, and partner agencies. Support residents to sustain successful tenancies and access appropriate services. Lead on anti-social behaviour, nuisance, and community safety cases, working closely with relevant partners. Conduct home visits, tenancy audits, estate inspections, and new tenancy sign-ups. Identify and address environmental and estate management issues to maintain attractive neighbourhoods. Investigate and resolve resident enquiries, complaints, and tenancy breaches effectively. Collaborate with internal teams to deliver neighbourhood improvement initiatives and community projects. Ensure compliance with housing legislation, policies, and regulatory standards. Monitor performance and contribute to service improvements that enhance the resident experience. About You You will be a confident and approachable housing professional with excellent communication and relationship-building skills. You will have experience managing tenancies and neighbourhoods, resolving complex issues, and working in partnership with a range of stakeholders. Most importantly, you will be passionate about delivering outstanding customer service and creating communities where residents feel safe, supported, and proud to live.
Jun 11, 2026
Full time
Neighbourhood Manager Tunbridge Wells 12 Month FTC 34-40K based on experience Key Responsibilities Manage a designated housing patch, delivering high-quality neighbourhood and tenancy management services. Build positive relationships with residents, community groups, local authorities, and partner agencies. Support residents to sustain successful tenancies and access appropriate services. Lead on anti-social behaviour, nuisance, and community safety cases, working closely with relevant partners. Conduct home visits, tenancy audits, estate inspections, and new tenancy sign-ups. Identify and address environmental and estate management issues to maintain attractive neighbourhoods. Investigate and resolve resident enquiries, complaints, and tenancy breaches effectively. Collaborate with internal teams to deliver neighbourhood improvement initiatives and community projects. Ensure compliance with housing legislation, policies, and regulatory standards. Monitor performance and contribute to service improvements that enhance the resident experience. About You You will be a confident and approachable housing professional with excellent communication and relationship-building skills. You will have experience managing tenancies and neighbourhoods, resolving complex issues, and working in partnership with a range of stakeholders. Most importantly, you will be passionate about delivering outstanding customer service and creating communities where residents feel safe, supported, and proud to live.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Team Manager Transitional Supported Housing Project - £32,760 - £38,220 per annum (Salaries vary depending on experiences) Contract Type Permanent, Full Time - 37 hours per week, Monday Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location Oxfordshire We are recruiting a Mental Health Team Manager for our Transitional Supported Housing Project, a service supporting individuals with serious mental health diagnoses in their recovery journey and transition to independent living. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities : Further detail can be viewed in the Job Description. Oversee daily operations and ensure support plans promote dignity, choice, and independence Manage complex cases and escalate serious concerns to clinical teams Facilitate move-ins, manage voids, and coordinate with referrals and housing teams Lead reflective practice following serious incidents Supervise and develop staff, manage rotas, recruitment, and training compliance Conduct audits, spot checks, and ensure health & safety standards Oversee medication checks and safeguarding processes Advocate for residents in clinical consultations and support benefit access Promote meaningful activities and skill development Person Specification: Further detail can be viewed in the Job Description. Even if you don t have all the specifications below, please still apply as we would welcome a conversation with individual s with experience in different sectors. Essential: Strong experience managing a team Basic knowledge of safeguarding, mental health, and team development Strong planning, communication, and management skills Desirable: Diploma or vocational qualifications in management and leadership Knowledge of trauma-informed care, CBT, motivational interviewing Why Join Us? Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational Make a real difference in the lives of vulnerable adults Access to training, development, and career progression Supportive management and collaborative working environment Competitive salary and pension scheme 37 days annual leave (inclusive of bank holidays) 24/7 Employee Assistance Programme (EAP) Cycle to Work Scheme Enhanced maternity, paternity and adoption leave Access to Blue Light Card discounts Opportunities for secondments and internal progression If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 23/07/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Jun 11, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Team Manager Transitional Supported Housing Project - £32,760 - £38,220 per annum (Salaries vary depending on experiences) Contract Type Permanent, Full Time - 37 hours per week, Monday Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location Oxfordshire We are recruiting a Mental Health Team Manager for our Transitional Supported Housing Project, a service supporting individuals with serious mental health diagnoses in their recovery journey and transition to independent living. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities : Further detail can be viewed in the Job Description. Oversee daily operations and ensure support plans promote dignity, choice, and independence Manage complex cases and escalate serious concerns to clinical teams Facilitate move-ins, manage voids, and coordinate with referrals and housing teams Lead reflective practice following serious incidents Supervise and develop staff, manage rotas, recruitment, and training compliance Conduct audits, spot checks, and ensure health & safety standards Oversee medication checks and safeguarding processes Advocate for residents in clinical consultations and support benefit access Promote meaningful activities and skill development Person Specification: Further detail can be viewed in the Job Description. Even if you don t have all the specifications below, please still apply as we would welcome a conversation with individual s with experience in different sectors. Essential: Strong experience managing a team Basic knowledge of safeguarding, mental health, and team development Strong planning, communication, and management skills Desirable: Diploma or vocational qualifications in management and leadership Knowledge of trauma-informed care, CBT, motivational interviewing Why Join Us? Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational Make a real difference in the lives of vulnerable adults Access to training, development, and career progression Supportive management and collaborative working environment Competitive salary and pension scheme 37 days annual leave (inclusive of bank holidays) 24/7 Employee Assistance Programme (EAP) Cycle to Work Scheme Enhanced maternity, paternity and adoption leave Access to Blue Light Card discounts Opportunities for secondments and internal progression If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 23/07/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Supporting Futures Consulting Ltd
Eaglescliffe, County Durham
Role: Domestic Abuse Perpetrator Case Manager Location: Tees Valley Hybrid working with 2 days at home and 3 days in the community/ the office Salary: £27 000pa (dependent on experience) Hours: Full Time, Monday to Friday, 9am 5pm (flexi working) Role Type: Permanent Supporting Futures are recruiting on behalf of a respected domestic abuse charity dedicated to protecting victims and children by holding high-risk perpetrators accountable. This is an opportunity to make a direct impact through intensive 1:1 intervention work with high-harm perpetrators as part of a nationally recognised, multi-agency programme focused on reducing abuse and improving safety outcomes. The Role You ll work directly with high-risk perpetrators identified through MARAC and DAPP processes, delivering targeted interventions designed to challenge behaviour, reduce risk, and drive long-term change. Key Responsibilities Deliver intensive one-to-one case management and behaviour change interventions Support clients with complex needs including mental health, substance misuse, housing, finance, and offending behaviours Develop coordinated intervention plans alongside partner agencies Work closely with IDVA services to improve victim safety and manage risk Make referrals to specialist support services where appropriate Manage cases over 3 12 months to achieve sustainable behavioural change What We re Looking For Experience supporting individuals with complex needs Backgrounds in domestic abuse, mental health, substance misuse, probation, prison services, YOT, social care, family support/ early help, CSE/ CCE/ County Lines, supported housing, or similar settings Strong understanding of domestic abuse and its impact Passion for multi-agency and trauma-informed work Full UK driving licence and access to a vehicle (essential) Graduates in Criminology, Psychology, Criminal Justice, or related fields are also encouraged to apply. For more information, please contact Ria on (phone number removed) or send your CV to (url removed). Supporting Futures Consulting acts as both an employer and recruitment agency.
Jun 11, 2026
Full time
Role: Domestic Abuse Perpetrator Case Manager Location: Tees Valley Hybrid working with 2 days at home and 3 days in the community/ the office Salary: £27 000pa (dependent on experience) Hours: Full Time, Monday to Friday, 9am 5pm (flexi working) Role Type: Permanent Supporting Futures are recruiting on behalf of a respected domestic abuse charity dedicated to protecting victims and children by holding high-risk perpetrators accountable. This is an opportunity to make a direct impact through intensive 1:1 intervention work with high-harm perpetrators as part of a nationally recognised, multi-agency programme focused on reducing abuse and improving safety outcomes. The Role You ll work directly with high-risk perpetrators identified through MARAC and DAPP processes, delivering targeted interventions designed to challenge behaviour, reduce risk, and drive long-term change. Key Responsibilities Deliver intensive one-to-one case management and behaviour change interventions Support clients with complex needs including mental health, substance misuse, housing, finance, and offending behaviours Develop coordinated intervention plans alongside partner agencies Work closely with IDVA services to improve victim safety and manage risk Make referrals to specialist support services where appropriate Manage cases over 3 12 months to achieve sustainable behavioural change What We re Looking For Experience supporting individuals with complex needs Backgrounds in domestic abuse, mental health, substance misuse, probation, prison services, YOT, social care, family support/ early help, CSE/ CCE/ County Lines, supported housing, or similar settings Strong understanding of domestic abuse and its impact Passion for multi-agency and trauma-informed work Full UK driving licence and access to a vehicle (essential) Graduates in Criminology, Psychology, Criminal Justice, or related fields are also encouraged to apply. For more information, please contact Ria on (phone number removed) or send your CV to (url removed). Supporting Futures Consulting acts as both an employer and recruitment agency.
Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services. Head of Operations Role Profile Role: Accommodation Manager Term: Permanent Salary: 38 - 40k Responsible to: Chief Executive Officer Responsible for: Accommodation Team Leader/Housekeeper & Maintenance officer Pension: 6% employer contribution Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme Hours: 37.5 hours per week Annual Leave: 30 days (inclusive of birthday) plus 8 bank holidays Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services. Key aspects of the role • To ensure the effective management of Pdap safe accommodation services. We currently have 3 refuge sites across Kirklees and a combined bed space of 23, with plans for further expansion in 2027. • To provide regular line management and development opportunities to your team and ensure they are adequately supported on a day-to-day basis. 2 • To be responsible for accommodation contract compliance and maintain effective relationships with our partners and commissioners in Kirklees. • Develop and maintain excellent links with our accommodation landlords ensuring they are kept up to date with any concerns, areas for development and opportunities for growth at each site. • To ensure our buildings and support services meet all legal regulations (e.g. Health & Safety/ HMO licencing conditions & Safeguarding). • Lead on the implementation and compliance of our Leading Lights accreditation within our accommodation team. • To work with the CEO to contribute to Pdap Strategic Planning, including opportunities for further development and expansion of our safe accommodation services. • To educate and inform the public and other professionals; raising awareness, increasing understanding of domestic abuse and improving the multi-agency response in Kirklees. • To ensure Pdap values are central to delivery of all services including that our homes are fit for purpose as welcoming places for our families to live. • To ensure that the views of those with lived experience of domestic abuse are at the core of the work Pdap carries out and that they inform and shape the development of new services Oversight of high quality service delivery • To develop and implement policies and procedures relating to the accommodation service ensuring they are kept up to date and in line with current legislation. • Embed accreditation requirements throughout service management and delivery. • Monitor and evaluate the service, producing accurate data reports as and when required for commissioners, CEO and the Board of Trustees. • Support the accommodation team in providing a safe, secure and welcoming environment for victims of domestic abuse. • To ensure that our commitment to inclusion, equity and diversity is embedded across all aspects of employment and service delivery. • To ensure our accommodation services are delivered and adequately resourced in line with the DA Act and the LA Statutory Duty requirements, identifying any gaps in delivery and working with the CEO and commissioners to address these. • Take part in the out of hours (back up) on call management rota. Supporting our Staff • To lead on the recruitment, induction and deployment of accommodation staff, volunteers and student placements ensuring effective cover across all sites. • To provide regular supervision, support and development opportunities to the accommodation team leader, maintenance officer and housekeeper. • Oversee training and development opportunities for accommodation staff, empowering them to develop their skills and knowledge whilst being managed with a fair and consistent approach. • Act as Safeguarding Lead for Accommodation services. • Promote and foster good working relationships between all Pdap staffing teams. Working with our Partners • To represent the values of Pdap in all our external partnership working. • To represent Pdap at a strategic level including attendance at and chairing meetings, attending advisory groups and influencing how stakeholders respond to domestic abuse. • To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals. 3 • To liaise with universities and external tutors in relation to student placements. • Foster positive relationships with our commissioners, landlords and funders. Finance & Administration • To oversee and deliver agreed budgets relating to the accommodation service. • To assist the Finance Director with setting annual budgets. • To be responsible for the effective operation of accommodation services, ensuring that all resources, assets and monies are always properly accounted for. Promoting equity, diversity & inclusion • Regularly review service level accessibility data and update the EDI action plan with actions to address these. • Actively and appropriately challenge all forms of discrimination. • Proactively promote equity, diversity and inclusion in all work with clients, ensuring fair access to services for all. Other • Flexible working hours according to the needs of the project. • Evening and weekend work may sometimes be required. • Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement of the COO. • The role will predominantly be based across our accommodation sites or at our main office. • As our sites are across Kirklees, use of a car is desirable • Please note this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Person Specification Skills & Experience Essential/Desirable Experience of managing a HMO or similar supported housing service Essential Significant experience in a line management role Essential Ability to identify areas of development for staff and support them to improve their practice Essential Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc Essential Experience of working in the third sector Desirable Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands Essential Ability to analyse data to identify gaps, and actions and write high quality reports and action plans Essential 4 Proven track record translating strategy into operational delivery Essential Be able to demonstrate excellent literacy and IT skills, including case management systems, Word, Outlook and Excel. Essential Experience & confidence delivering presentations/ training and talks to a wide range of audiences Essential Ability to build and maintain strong partnership relationships with landlords, contract managers and commissioners Essential Able to demonstrate strong professional boundaries and maintain confidentiality Essential Knowledge Essential/Desirable Sound understanding of domestic abuse and VAWG Essential Knowledge of charity governance and financial management Desirable Understanding of the full range of housing management responsibilities including preventing rent arrears, supporting safe and planned transitions to permanent housing, health and safety, and the housing, legal and welfare rights of those experiencing domestic violence Essential Understanding of commissioning requirements and contract compliance Essential Understanding of housing legislation in relation to the delivery of supported housing and HMOs Essential Excellent understanding of quality assurance including Leading Lights or equivalent accreditation Desirable Commitment to working in partnership and building strong relationships with stakeholders Essential Excellent understanding of and commitment to equity, diversity and inclusion Essential
Jun 10, 2026
Full time
Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services. Head of Operations Role Profile Role: Accommodation Manager Term: Permanent Salary: 38 - 40k Responsible to: Chief Executive Officer Responsible for: Accommodation Team Leader/Housekeeper & Maintenance officer Pension: 6% employer contribution Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme Hours: 37.5 hours per week Annual Leave: 30 days (inclusive of birthday) plus 8 bank holidays Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services. Key aspects of the role • To ensure the effective management of Pdap safe accommodation services. We currently have 3 refuge sites across Kirklees and a combined bed space of 23, with plans for further expansion in 2027. • To provide regular line management and development opportunities to your team and ensure they are adequately supported on a day-to-day basis. 2 • To be responsible for accommodation contract compliance and maintain effective relationships with our partners and commissioners in Kirklees. • Develop and maintain excellent links with our accommodation landlords ensuring they are kept up to date with any concerns, areas for development and opportunities for growth at each site. • To ensure our buildings and support services meet all legal regulations (e.g. Health & Safety/ HMO licencing conditions & Safeguarding). • Lead on the implementation and compliance of our Leading Lights accreditation within our accommodation team. • To work with the CEO to contribute to Pdap Strategic Planning, including opportunities for further development and expansion of our safe accommodation services. • To educate and inform the public and other professionals; raising awareness, increasing understanding of domestic abuse and improving the multi-agency response in Kirklees. • To ensure Pdap values are central to delivery of all services including that our homes are fit for purpose as welcoming places for our families to live. • To ensure that the views of those with lived experience of domestic abuse are at the core of the work Pdap carries out and that they inform and shape the development of new services Oversight of high quality service delivery • To develop and implement policies and procedures relating to the accommodation service ensuring they are kept up to date and in line with current legislation. • Embed accreditation requirements throughout service management and delivery. • Monitor and evaluate the service, producing accurate data reports as and when required for commissioners, CEO and the Board of Trustees. • Support the accommodation team in providing a safe, secure and welcoming environment for victims of domestic abuse. • To ensure that our commitment to inclusion, equity and diversity is embedded across all aspects of employment and service delivery. • To ensure our accommodation services are delivered and adequately resourced in line with the DA Act and the LA Statutory Duty requirements, identifying any gaps in delivery and working with the CEO and commissioners to address these. • Take part in the out of hours (back up) on call management rota. Supporting our Staff • To lead on the recruitment, induction and deployment of accommodation staff, volunteers and student placements ensuring effective cover across all sites. • To provide regular supervision, support and development opportunities to the accommodation team leader, maintenance officer and housekeeper. • Oversee training and development opportunities for accommodation staff, empowering them to develop their skills and knowledge whilst being managed with a fair and consistent approach. • Act as Safeguarding Lead for Accommodation services. • Promote and foster good working relationships between all Pdap staffing teams. Working with our Partners • To represent the values of Pdap in all our external partnership working. • To represent Pdap at a strategic level including attendance at and chairing meetings, attending advisory groups and influencing how stakeholders respond to domestic abuse. • To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals. 3 • To liaise with universities and external tutors in relation to student placements. • Foster positive relationships with our commissioners, landlords and funders. Finance & Administration • To oversee and deliver agreed budgets relating to the accommodation service. • To assist the Finance Director with setting annual budgets. • To be responsible for the effective operation of accommodation services, ensuring that all resources, assets and monies are always properly accounted for. Promoting equity, diversity & inclusion • Regularly review service level accessibility data and update the EDI action plan with actions to address these. • Actively and appropriately challenge all forms of discrimination. • Proactively promote equity, diversity and inclusion in all work with clients, ensuring fair access to services for all. Other • Flexible working hours according to the needs of the project. • Evening and weekend work may sometimes be required. • Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement of the COO. • The role will predominantly be based across our accommodation sites or at our main office. • As our sites are across Kirklees, use of a car is desirable • Please note this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Person Specification Skills & Experience Essential/Desirable Experience of managing a HMO or similar supported housing service Essential Significant experience in a line management role Essential Ability to identify areas of development for staff and support them to improve their practice Essential Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc Essential Experience of working in the third sector Desirable Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands Essential Ability to analyse data to identify gaps, and actions and write high quality reports and action plans Essential 4 Proven track record translating strategy into operational delivery Essential Be able to demonstrate excellent literacy and IT skills, including case management systems, Word, Outlook and Excel. Essential Experience & confidence delivering presentations/ training and talks to a wide range of audiences Essential Ability to build and maintain strong partnership relationships with landlords, contract managers and commissioners Essential Able to demonstrate strong professional boundaries and maintain confidentiality Essential Knowledge Essential/Desirable Sound understanding of domestic abuse and VAWG Essential Knowledge of charity governance and financial management Desirable Understanding of the full range of housing management responsibilities including preventing rent arrears, supporting safe and planned transitions to permanent housing, health and safety, and the housing, legal and welfare rights of those experiencing domestic violence Essential Understanding of commissioning requirements and contract compliance Essential Understanding of housing legislation in relation to the delivery of supported housing and HMOs Essential Excellent understanding of quality assurance including Leading Lights or equivalent accreditation Desirable Commitment to working in partnership and building strong relationships with stakeholders Essential Excellent understanding of and commitment to equity, diversity and inclusion Essential
Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned contract-led operational business operating across property services, social housing, repairs and maintenance, refurbishment, facilities services, and related outsourced operational environments is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, differentiation, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused Your experience may have been gained within sectors such as: Public sector outsourcing Social housing Property services Repairs and maintenance contractors Facilities management (particularly reactive or operationally intensive environments) Utilities or infrastructure services Construction and refurbishment Multi-site operational service businesses Contract-led operational environments Outsourced facilities or field service operations Other transferable experience will also be considered where candidates can demonstrate strong work-winning capability, operational understanding, stakeholder engagement, and high-quality bid writing expertise. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claude, Copilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes You prefer coordinating input rather than owning outcomes You need complete or highly structured information before you can start You are not comfortable challenging senior stakeholders Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now.
Jun 09, 2026
Full time
Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned contract-led operational business operating across property services, social housing, repairs and maintenance, refurbishment, facilities services, and related outsourced operational environments is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, differentiation, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused Your experience may have been gained within sectors such as: Public sector outsourcing Social housing Property services Repairs and maintenance contractors Facilities management (particularly reactive or operationally intensive environments) Utilities or infrastructure services Construction and refurbishment Multi-site operational service businesses Contract-led operational environments Outsourced facilities or field service operations Other transferable experience will also be considered where candidates can demonstrate strong work-winning capability, operational understanding, stakeholder engagement, and high-quality bid writing expertise. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claude, Copilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes You prefer coordinating input rather than owning outcomes You need complete or highly structured information before you can start You are not comfortable challenging senior stakeholders Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now.
Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned contract-led operational business operating across property services, social housing, repairs and maintenance, refurbishment, facilities services, and related outsourced operational environments is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, differentiation, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused Your experience may have been gained within sectors such as: Public sector outsourcing Social housing Property services Repairs and maintenance contractors Facilities management (particularly reactive or operationally intensive environments) Utilities or infrastructure services Construction and refurbishment Multi-site operational service businesses Contract-led operational environments Outsourced facilities or field service operations Other transferable experience will also be considered where candidates can demonstrate strong work-winning capability, operational understanding, stakeholder engagement, and high-quality bid writing expertise. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claude, Copilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes You prefer coordinating input rather than owning outcomes You need complete or highly structured information before you can start You are not comfortable challenging senior stakeholders Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now.
Jun 09, 2026
Full time
Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned contract-led operational business operating across property services, social housing, repairs and maintenance, refurbishment, facilities services, and related outsourced operational environments is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, differentiation, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused Your experience may have been gained within sectors such as: Public sector outsourcing Social housing Property services Repairs and maintenance contractors Facilities management (particularly reactive or operationally intensive environments) Utilities or infrastructure services Construction and refurbishment Multi-site operational service businesses Contract-led operational environments Outsourced facilities or field service operations Other transferable experience will also be considered where candidates can demonstrate strong work-winning capability, operational understanding, stakeholder engagement, and high-quality bid writing expertise. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claude, Copilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes You prefer coordinating input rather than owning outcomes You need complete or highly structured information before you can start You are not comfortable challenging senior stakeholders Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now.
A place to create moments that matter Salary: £15,439 per annum (FTE £30,878 per annum, £16.97 per hour) Location: Hybrid, Peterborough (fully onsite during training) Contract: 9 month fixed term, part time (17.5 hours per week) Hours: 4 4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday Friday Thousands of families rely on our client for a safe, affordable home. As the housing crisis deepens, the work they do has never been more important. They believe everyone deserves a place to call home, and that belief drives everything they do. Together, they champion their customers, support them and drive positive change. For a career that makes a meaningful impact, this is the place to be. About the role Our client is looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy team. You'll support customers when things haven't gone as expected and help turn difficult moments into positive outcomes. You'll investigate issues thoroughly, working with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism. Working in a fast paced environment, you'll manage multiple cases, keep customers updated, and meet regulated timescales. You'll ensure compliance with Housing Ombudsman requirements while maintaining a calm, solution focused approach. By following policy and identifying learning opportunities, you'll help deliver fair outcomes, continuous improvement and stronger customer relationships. Salary The spot salary is £15,439 per annum (FTE £30,878). If you're still developing some skills or experience, you may start 5% or 10% below this, with clear support to progress. About you Extensive complaint handling experience in a regulated environment (stage 1 and/or stage 2) Awareness of Ombudsman regulations Excellent customer service skills with empathy and impartiality Strong process focus and ability to meet set timescales Influencing and stakeholder engagement skills Strong attention to detail and communication skills (written and verbal) Interviews Stage 1: A Place to Connect informal call with the hiring manager Stage 2: A Place to Show Your Strengths behavioural and scenario interview, including a presentation and Customer Service questionnaire A place to build a future Our client offers opportunities to grow, supported by training, development programmes and a collaborative environment where your ideas matter. Benefits include: 28 days holiday plus bank holidays (pro rata), birthday leave and option to buy more Health and wellbeing support including cash health plan, online GP and gym discounts Financial perks including salary sacrifice schemes and discounts Pension schemes and life assurance (3x salary) Family friendly policies and flexible working Career development including leadership programmes and apprenticeships Our client is committed to inclusion and creating a workplace where everyone feels valued and able to thrive. Their recruitment process is accessible, and they'll support any reasonable adjustments you need. Please note: Applicants must have the right to work in the UK. The organisation does not hold a sponsorship licence. They may close the role early if they receive a high volume of applications. Apply now to make a positive difference. REF-
Jun 08, 2026
Full time
A place to create moments that matter Salary: £15,439 per annum (FTE £30,878 per annum, £16.97 per hour) Location: Hybrid, Peterborough (fully onsite during training) Contract: 9 month fixed term, part time (17.5 hours per week) Hours: 4 4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday Friday Thousands of families rely on our client for a safe, affordable home. As the housing crisis deepens, the work they do has never been more important. They believe everyone deserves a place to call home, and that belief drives everything they do. Together, they champion their customers, support them and drive positive change. For a career that makes a meaningful impact, this is the place to be. About the role Our client is looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy team. You'll support customers when things haven't gone as expected and help turn difficult moments into positive outcomes. You'll investigate issues thoroughly, working with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism. Working in a fast paced environment, you'll manage multiple cases, keep customers updated, and meet regulated timescales. You'll ensure compliance with Housing Ombudsman requirements while maintaining a calm, solution focused approach. By following policy and identifying learning opportunities, you'll help deliver fair outcomes, continuous improvement and stronger customer relationships. Salary The spot salary is £15,439 per annum (FTE £30,878). If you're still developing some skills or experience, you may start 5% or 10% below this, with clear support to progress. About you Extensive complaint handling experience in a regulated environment (stage 1 and/or stage 2) Awareness of Ombudsman regulations Excellent customer service skills with empathy and impartiality Strong process focus and ability to meet set timescales Influencing and stakeholder engagement skills Strong attention to detail and communication skills (written and verbal) Interviews Stage 1: A Place to Connect informal call with the hiring manager Stage 2: A Place to Show Your Strengths behavioural and scenario interview, including a presentation and Customer Service questionnaire A place to build a future Our client offers opportunities to grow, supported by training, development programmes and a collaborative environment where your ideas matter. Benefits include: 28 days holiday plus bank holidays (pro rata), birthday leave and option to buy more Health and wellbeing support including cash health plan, online GP and gym discounts Financial perks including salary sacrifice schemes and discounts Pension schemes and life assurance (3x salary) Family friendly policies and flexible working Career development including leadership programmes and apprenticeships Our client is committed to inclusion and creating a workplace where everyone feels valued and able to thrive. Their recruitment process is accessible, and they'll support any reasonable adjustments you need. Please note: Applicants must have the right to work in the UK. The organisation does not hold a sponsorship licence. They may close the role early if they receive a high volume of applications. Apply now to make a positive difference. REF-
Baird And Co Recruitment Ltd
Leicester, Leicestershire
The Opportunity: We are seeking a proactive and empathetic interim Income Manager for a Social Housing provider based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent. The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income. Key Income Manager duties: Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types. Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders. Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments. Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently. Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system. Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords. Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport. Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing. Further information about the Income Manager role: Location: Based out of our central Leicester head office, at least 2 days a week on site Salary: 17-18.50 per hour based on experience Requirements for the Income Manager role: Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears. Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable. Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred. Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills. Core Competencies: A resilient, "can-do" attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation. How to apply for the Income Manager role: Please apply for this role online or contact Matt at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Jun 07, 2026
Contractor
The Opportunity: We are seeking a proactive and empathetic interim Income Manager for a Social Housing provider based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent. The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income. Key Income Manager duties: Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types. Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders. Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments. Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently. Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system. Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords. Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport. Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing. Further information about the Income Manager role: Location: Based out of our central Leicester head office, at least 2 days a week on site Salary: 17-18.50 per hour based on experience Requirements for the Income Manager role: Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears. Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable. Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred. Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills. Core Competencies: A resilient, "can-do" attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation. How to apply for the Income Manager role: Please apply for this role online or contact Matt at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
An exciting opportunity for an experienced Senior Surveyor to lead and support responsive repairs delivery across a large social housing portfolio, providing technical expertise on complex building defects, disrepair, damp and mould cases, and contractor performance. The role combines operational leadership, customer-focused service delivery, and team development to ensure repairs are completed safely, efficiently, and to a high standard. Client Details This opportunity sits within a leading housing organisation committed to maintaining and improving a large and diverse residential portfolio across London and the Midlands. The organisation places residents at the centre of service delivery, with a strong focus on safety, quality, compliance, and customer satisfaction. As part of the Property Services team, the organisation is seeking an experienced Senior Surveyor to provide technical leadership and operational support across responsive repairs and complex maintenance cases. The role plays a key part in ensuring repairs are diagnosed accurately, delivered efficiently, and completed to a high standard while maintaining strong contractor relationships and delivering excellent resident outcomes. This is an excellent opportunity to join a collaborative and forward-thinking property team, working closely with surveyors, contractors, operational managers, and residents to improve housing stock, resolve complex building issues, and drive continuous service improvement. Description Lead and support the Responsive Repairs Team in the diagnosis and delivery of reactive repairs within agreed timescales and quality standards Provide technical guidance and support to Repair Surveyors, including advice on Schedule of Rates (SOR), basket rates, SCHOTT schedules, and repair responsibility boundaries Support the Regional Property Manager and Responsive Repairs Manager in achieving service objectives and key performance indicators Assist in resolving complex building defects, disrepair cases, damp and mould issues, and technical repair challenges across the housing portfolio Carry out inspections and technical assessments to identify building defects and specify appropriate remedial solutions Ensure repairs and maintenance works are delivered in line with organisational standards, contractual obligations, health and safety legislation, and CDM regulations Monitor team workloads, productivity, and outputs to ensure effective service delivery and efficient use of resources Provide analysis and trend identification on complaints, recurring repairs, and contractor performance to support service improvement initiatives Develop and maintain strong working relationships with internal and external contractors, stakeholders, and operational teams Ensure expenditure is controlled in line with budget provisions and that planned or complex works are escalated appropriately to specialist teams Prepare monthly reports on team activities, performance, and operational issues for the Regional Property Manager Support the development and continuous improvement of surveyors and technical staff through coaching, mentoring, and knowledge sharing Ensure accurate use of systems and data to maximise operational efficiency and maintain high-quality property records Promote excellent customer service standards, ensuring residents are kept informed and supported throughout the repairs process Apply HHSRS principles effectively when assessing property conditions, hazards, and repair requirements Support the implementation of the organisation's customer experience strategy and continuous improvement objectives Participate in the Out of Hours rota as required Profile Proven experience managing a team within a responsive repairs, property maintenance, or housing surveying environment Strong technical knowledge of housing construction, building defects, maintenance diagnostics, and responsive repairs delivery Experience resolving complex repair issues, disrepair cases, and damp and mould diagnostics Strong understanding of the NHF Schedule of Rates (SOR), basket rates, and SCHOTT schedules Good knowledge of HHSRS assessments, health and safety legislation, and CDM regulations Experience working collaboratively with contractors and negotiating improvements in service delivery and value for money Ability to manage multiple priorities, projects, and operational demands within a fast-paced environment Strong communication and interpersonal skills with the ability to explain technical issues clearly to residents and non-technical stakeholders Excellent organisational skills with the ability to monitor workloads, outputs, and service performance effectively Ability to identify trends, analyse complaints, and implement service improvements proactively Experience developing and mentoring technical teams to improve performance and service quality Strong customer focus with a commitment to delivering safe, high-quality repairs and positive resident outcomes Ability to work independently, make sound decisions, and manage complex stakeholder relationships RICS qualification or working towards qualification (or equivalent) is essential Full UK driving licence required Job Offer Competitive salary of 58,664 - 61,751 Generous annual leave entitlement plus bank holidays Pension scheme with employer contribution Opportunity to lead on complex repairs and property maintenance cases across a large housing portfolio Strong focus on professional development, technical training, and career progression Collaborative working environment with exposure to operational, technical, and strategic property functions Opportunity to directly influence service quality, customer satisfaction, and housing standards Agile working arrangements available Stable and well-structured organisation with strong operational support systems and long-term investment in housing services
Jun 07, 2026
Full time
An exciting opportunity for an experienced Senior Surveyor to lead and support responsive repairs delivery across a large social housing portfolio, providing technical expertise on complex building defects, disrepair, damp and mould cases, and contractor performance. The role combines operational leadership, customer-focused service delivery, and team development to ensure repairs are completed safely, efficiently, and to a high standard. Client Details This opportunity sits within a leading housing organisation committed to maintaining and improving a large and diverse residential portfolio across London and the Midlands. The organisation places residents at the centre of service delivery, with a strong focus on safety, quality, compliance, and customer satisfaction. As part of the Property Services team, the organisation is seeking an experienced Senior Surveyor to provide technical leadership and operational support across responsive repairs and complex maintenance cases. The role plays a key part in ensuring repairs are diagnosed accurately, delivered efficiently, and completed to a high standard while maintaining strong contractor relationships and delivering excellent resident outcomes. This is an excellent opportunity to join a collaborative and forward-thinking property team, working closely with surveyors, contractors, operational managers, and residents to improve housing stock, resolve complex building issues, and drive continuous service improvement. Description Lead and support the Responsive Repairs Team in the diagnosis and delivery of reactive repairs within agreed timescales and quality standards Provide technical guidance and support to Repair Surveyors, including advice on Schedule of Rates (SOR), basket rates, SCHOTT schedules, and repair responsibility boundaries Support the Regional Property Manager and Responsive Repairs Manager in achieving service objectives and key performance indicators Assist in resolving complex building defects, disrepair cases, damp and mould issues, and technical repair challenges across the housing portfolio Carry out inspections and technical assessments to identify building defects and specify appropriate remedial solutions Ensure repairs and maintenance works are delivered in line with organisational standards, contractual obligations, health and safety legislation, and CDM regulations Monitor team workloads, productivity, and outputs to ensure effective service delivery and efficient use of resources Provide analysis and trend identification on complaints, recurring repairs, and contractor performance to support service improvement initiatives Develop and maintain strong working relationships with internal and external contractors, stakeholders, and operational teams Ensure expenditure is controlled in line with budget provisions and that planned or complex works are escalated appropriately to specialist teams Prepare monthly reports on team activities, performance, and operational issues for the Regional Property Manager Support the development and continuous improvement of surveyors and technical staff through coaching, mentoring, and knowledge sharing Ensure accurate use of systems and data to maximise operational efficiency and maintain high-quality property records Promote excellent customer service standards, ensuring residents are kept informed and supported throughout the repairs process Apply HHSRS principles effectively when assessing property conditions, hazards, and repair requirements Support the implementation of the organisation's customer experience strategy and continuous improvement objectives Participate in the Out of Hours rota as required Profile Proven experience managing a team within a responsive repairs, property maintenance, or housing surveying environment Strong technical knowledge of housing construction, building defects, maintenance diagnostics, and responsive repairs delivery Experience resolving complex repair issues, disrepair cases, and damp and mould diagnostics Strong understanding of the NHF Schedule of Rates (SOR), basket rates, and SCHOTT schedules Good knowledge of HHSRS assessments, health and safety legislation, and CDM regulations Experience working collaboratively with contractors and negotiating improvements in service delivery and value for money Ability to manage multiple priorities, projects, and operational demands within a fast-paced environment Strong communication and interpersonal skills with the ability to explain technical issues clearly to residents and non-technical stakeholders Excellent organisational skills with the ability to monitor workloads, outputs, and service performance effectively Ability to identify trends, analyse complaints, and implement service improvements proactively Experience developing and mentoring technical teams to improve performance and service quality Strong customer focus with a commitment to delivering safe, high-quality repairs and positive resident outcomes Ability to work independently, make sound decisions, and manage complex stakeholder relationships RICS qualification or working towards qualification (or equivalent) is essential Full UK driving licence required Job Offer Competitive salary of 58,664 - 61,751 Generous annual leave entitlement plus bank holidays Pension scheme with employer contribution Opportunity to lead on complex repairs and property maintenance cases across a large housing portfolio Strong focus on professional development, technical training, and career progression Collaborative working environment with exposure to operational, technical, and strategic property functions Opportunity to directly influence service quality, customer satisfaction, and housing standards Agile working arrangements available Stable and well-structured organisation with strong operational support systems and long-term investment in housing services
Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.
Jun 05, 2026
Contractor
Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.
Role: Perpetrator Case Manager (Domestic Abuse) Salary: £14 - £18 per hour dependent on pay status Locations: Covering Bristol Duration: 3 - 5 month contract Hybrid: 1 day visits, 2 days from home. Essential: Must drive Supporting Futures are recruiting for a well-respected charity, that aims to improve the lives of victims of domestic abuse and their children, by holding high-risk perpetrators to account. They are looking for Case Managers to work with high risk/ high harm perpetrators of domestic abuse through targeted and intensive 121 work. The services forms part of an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. Synopsis of duties: Working on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC/ high harm perpetrators at the Domestic Abuse Perpetrator Panel (DAPP) Carrying out intensive and targeted support which promoted attitudinal and behavioural change Supporting clients with additional practical needs which may impact on their behaviour including substance misuse, mental health, finance, housing etc Making referrals and linking clients to complementary services Working closely with existing agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours Working closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved Responsible over the long term for delivering outcomes, working typically for between 3 and 12 months to achieve behaviour change with each service user What they are looking for: Candidates who are passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users Experience within the field of domestic abuse, and/or mental health, substance misuse and offending (this can include Mental Health/ Substance Misuse Services, Prison, Probation, YOT, Care Leavers, Supported Housing/ Hostel and/ or Social Services) An understanding of domestic abuse and its impact The successful candidate will need to have driving license and access to a car and will need to have a DBS on the update service/ issued within the last 12 months. We would also encourage graduates relevant to the field to apply (Criminology, Psychology, Criminal Justice, etc) Should this opportunity be of any interest please call (phone number removed) or email your CV to (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Jun 05, 2026
Contractor
Role: Perpetrator Case Manager (Domestic Abuse) Salary: £14 - £18 per hour dependent on pay status Locations: Covering Bristol Duration: 3 - 5 month contract Hybrid: 1 day visits, 2 days from home. Essential: Must drive Supporting Futures are recruiting for a well-respected charity, that aims to improve the lives of victims of domestic abuse and their children, by holding high-risk perpetrators to account. They are looking for Case Managers to work with high risk/ high harm perpetrators of domestic abuse through targeted and intensive 121 work. The services forms part of an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. Synopsis of duties: Working on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC/ high harm perpetrators at the Domestic Abuse Perpetrator Panel (DAPP) Carrying out intensive and targeted support which promoted attitudinal and behavioural change Supporting clients with additional practical needs which may impact on their behaviour including substance misuse, mental health, finance, housing etc Making referrals and linking clients to complementary services Working closely with existing agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours Working closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved Responsible over the long term for delivering outcomes, working typically for between 3 and 12 months to achieve behaviour change with each service user What they are looking for: Candidates who are passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users Experience within the field of domestic abuse, and/or mental health, substance misuse and offending (this can include Mental Health/ Substance Misuse Services, Prison, Probation, YOT, Care Leavers, Supported Housing/ Hostel and/ or Social Services) An understanding of domestic abuse and its impact The successful candidate will need to have driving license and access to a car and will need to have a DBS on the update service/ issued within the last 12 months. We would also encourage graduates relevant to the field to apply (Criminology, Psychology, Criminal Justice, etc) Should this opportunity be of any interest please call (phone number removed) or email your CV to (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Independent Living Scheme Manager (with Care) Location: Gordon Colling House, Bedford, MK42 0SJ Salary: 31,992.21 Full Time (37 hours) Permanent We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme. This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community. Key Responsibilities Housing & Scheme Management Manage allocations, lettings, and tenancy-related matters. Monitor performance against KPIs including occupancy, arrears, and service delivery. Maintain strong relationships with residents, ensuring timely support and engagement. Ensure properties and communal areas are safe, compliant, and well maintained. Community & Resident Engagement Build a vibrant, inclusive community through events and ongoing engagement. Support residents across mixed tenure types, ensuring equitable service. Act as a visible and approachable presence within the scheme. Partnership Working Work closely with on-site care teams, contractors, and ancillary services. Collaborate with external agencies to coordinate support for residents. Build strong relationships with key stakeholders and partners. Safeguarding & Risk Management Carry out needs and risk assessments, ensuring residents' safety and wellbeing. Manage safeguarding concerns and anti-social behaviour cases effectively. Develop and monitor person-centred support plans. Financial & Operational Oversight Support budget management and ensure effective use of resources. Monitor service performance and contribute to continuous improvement. About You You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently. Essential Skills & Experience Strong communication and relationship-building skills. Experience managing complex situations and making informed decisions. Ability to work independently and manage a busy workload. Experience assessing needs, managing risk, and supporting individuals. Excellent record-keeping and administrative skills. Desirable Experience in housing, tenancy management, or supported living. Knowledge of safeguarding, ASB, and welfare benefits. Experience working with older people or individuals with additional needs. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.
Jun 05, 2026
Full time
Independent Living Scheme Manager (with Care) Location: Gordon Colling House, Bedford, MK42 0SJ Salary: 31,992.21 Full Time (37 hours) Permanent We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme. This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community. Key Responsibilities Housing & Scheme Management Manage allocations, lettings, and tenancy-related matters. Monitor performance against KPIs including occupancy, arrears, and service delivery. Maintain strong relationships with residents, ensuring timely support and engagement. Ensure properties and communal areas are safe, compliant, and well maintained. Community & Resident Engagement Build a vibrant, inclusive community through events and ongoing engagement. Support residents across mixed tenure types, ensuring equitable service. Act as a visible and approachable presence within the scheme. Partnership Working Work closely with on-site care teams, contractors, and ancillary services. Collaborate with external agencies to coordinate support for residents. Build strong relationships with key stakeholders and partners. Safeguarding & Risk Management Carry out needs and risk assessments, ensuring residents' safety and wellbeing. Manage safeguarding concerns and anti-social behaviour cases effectively. Develop and monitor person-centred support plans. Financial & Operational Oversight Support budget management and ensure effective use of resources. Monitor service performance and contribute to continuous improvement. About You You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently. Essential Skills & Experience Strong communication and relationship-building skills. Experience managing complex situations and making informed decisions. Ability to work independently and manage a busy workload. Experience assessing needs, managing risk, and supporting individuals. Excellent record-keeping and administrative skills. Desirable Experience in housing, tenancy management, or supported living. Knowledge of safeguarding, ASB, and welfare benefits. Experience working with older people or individuals with additional needs. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.
Housing Manager £48,680.52 per annum Cambridge Full Time Permanent This is an exciting opportunity to advance your career in social housing are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners? You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure. They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. And it shows. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice. About the role: Reporting to the Senior Housing Manager you will: Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service. Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement. Take ownership of core performance areas including lettings, tenancy management, communal space standards, rental income and service charge delivery ensuring a consistently high standard across all functions. Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships. Hybrid Working Arrangements the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration. What you ll need to succeed Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others A minimum of two years experience delivering and managing a housing service within a social housing environment. A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development. Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers. Naturally confident and customer focused, you bring excellent communication, relationship building and influencing skills to every interaction. Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills. A full UK driving licence, use of a car for work purposes and business insurance. Benefits of working for our client: - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and our client contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this position is subject to a Basic DBS Disclosure As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026 INTERVIEWS : To be confirmed
Jun 05, 2026
Full time
Housing Manager £48,680.52 per annum Cambridge Full Time Permanent This is an exciting opportunity to advance your career in social housing are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners? You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure. They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. And it shows. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice. About the role: Reporting to the Senior Housing Manager you will: Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service. Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement. Take ownership of core performance areas including lettings, tenancy management, communal space standards, rental income and service charge delivery ensuring a consistently high standard across all functions. Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships. Hybrid Working Arrangements the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration. What you ll need to succeed Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others A minimum of two years experience delivering and managing a housing service within a social housing environment. A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development. Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers. Naturally confident and customer focused, you bring excellent communication, relationship building and influencing skills to every interaction. Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills. A full UK driving licence, use of a car for work purposes and business insurance. Benefits of working for our client: - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and our client contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this position is subject to a Basic DBS Disclosure As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026 INTERVIEWS : To be confirmed
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Supported Housing Worker to play a pivotal role in our Criminal Justice Service in Bromley. Sounds great, what will I be doing? The role involves providing comprehensive support to service users in accommodation-based services, particularly those with complex needs such as substance misuse, homelessness, and offending histories. Key responsibilities include building positive, professional relationships with service users, supporting them to manage their tenancies, and working towards sustainable independence. Staff are expected to assess individual needs using organisational tools, guide users in developing tailored support plans, and assist them in achieving personal goals, including moving on to more independent living arrangements. In this position, the emphasis is on empowering service users to improve various aspects of their lives. This includes encouraging them to take responsibility for their health, finances, and behaviour, and supporting their access to necessary services such as healthcare, substance misuse treatment, and mental health support. The role also involves motivating service users to engage in activities that promote wellbeing and helping them access opportunities in education, training, volunteering, and employment, thereby improving their financial security and life prospects. The position requires a collaborative and proactive approach, working closely with other professionals, agencies, and colleagues to provide coordinated support. Staff are expected to contribute to service development, maintain accurate and confidential records, and demonstrate a commitment to professional standards and continuous improvement. Flexibility, resilience, and a positive attitude toward change are essential, as is the ability to represent the organisation effectively in interactions with external stakeholders and to contribute to the promotion of its values and service standards. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. Here's what the team will be looking for The ideal candidate will be committed to developing positive, supportive relationships with service users who have complex needs such as homelessness, substance misuse, and a history of offending. They will be adept at using strengths-based and person-centred approaches to help individuals maintain independence and work toward personal goals, especially around securing and sustaining accommodation. A strong understanding of assessment tools and key-working practices is essential, as is the ability to help service users identify their strengths, manage daily responsibilities, and plan for positive move-on, particularly into private sector housing. The role demands someone who can empower service users to take control of their wellbeing, including addressing substance misuse, managing finances, and engaging in mental and physical health services. The candidate should also be able to support service users in accessing opportunities that enhance their financial and personal development, such as employment, training, and volunteering. Effective liaison with other professionals and agencies is critical to delivering coordinated support, and the ability to advocate for service users during case conferences and care planning is a key aspect of the role. The person must be a proactive and collaborative team player who upholds high professional standards and contributes to service improvement. They should demonstrate resilience, a willingness to adapt positively to change, and a commitment to promoting the organisation's aims. Strong administrative skills, confidentiality, and timely record-keeping are crucial. Additionally, the ability to build external relationships and represent the service effectively with key stakeholders and commissioners is essential to support the broader aims of the organisation. Int erview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Oct 06, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Supported Housing Worker to play a pivotal role in our Criminal Justice Service in Bromley. Sounds great, what will I be doing? The role involves providing comprehensive support to service users in accommodation-based services, particularly those with complex needs such as substance misuse, homelessness, and offending histories. Key responsibilities include building positive, professional relationships with service users, supporting them to manage their tenancies, and working towards sustainable independence. Staff are expected to assess individual needs using organisational tools, guide users in developing tailored support plans, and assist them in achieving personal goals, including moving on to more independent living arrangements. In this position, the emphasis is on empowering service users to improve various aspects of their lives. This includes encouraging them to take responsibility for their health, finances, and behaviour, and supporting their access to necessary services such as healthcare, substance misuse treatment, and mental health support. The role also involves motivating service users to engage in activities that promote wellbeing and helping them access opportunities in education, training, volunteering, and employment, thereby improving their financial security and life prospects. The position requires a collaborative and proactive approach, working closely with other professionals, agencies, and colleagues to provide coordinated support. Staff are expected to contribute to service development, maintain accurate and confidential records, and demonstrate a commitment to professional standards and continuous improvement. Flexibility, resilience, and a positive attitude toward change are essential, as is the ability to represent the organisation effectively in interactions with external stakeholders and to contribute to the promotion of its values and service standards. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. Here's what the team will be looking for The ideal candidate will be committed to developing positive, supportive relationships with service users who have complex needs such as homelessness, substance misuse, and a history of offending. They will be adept at using strengths-based and person-centred approaches to help individuals maintain independence and work toward personal goals, especially around securing and sustaining accommodation. A strong understanding of assessment tools and key-working practices is essential, as is the ability to help service users identify their strengths, manage daily responsibilities, and plan for positive move-on, particularly into private sector housing. The role demands someone who can empower service users to take control of their wellbeing, including addressing substance misuse, managing finances, and engaging in mental and physical health services. The candidate should also be able to support service users in accessing opportunities that enhance their financial and personal development, such as employment, training, and volunteering. Effective liaison with other professionals and agencies is critical to delivering coordinated support, and the ability to advocate for service users during case conferences and care planning is a key aspect of the role. The person must be a proactive and collaborative team player who upholds high professional standards and contributes to service improvement. They should demonstrate resilience, a willingness to adapt positively to change, and a commitment to promoting the organisation's aims. Strong administrative skills, confidentiality, and timely record-keeping are crucial. Additionally, the ability to build external relationships and represent the service effectively with key stakeholders and commissioners is essential to support the broader aims of the organisation. Int erview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Description Housing Support Specialist (Outreach and Move On team) Location : Based in Hailsham, with travel around East Sussex Salary : £27, 942 per year, plus £1,000 essential car user allowance, plus £800 Rough Sleepers Allowance, plus Unsociable Hours shift allowance Hours : 37 per week The working pattern includes two early morning shifts, starting at 5.00am (Summer) or 6.00am (Winter) Monday - Friday. Other working days are 9.00am - 5.00pm Monday - Friday. Contract Length: Fixed Term Contract, Maternity cover for 12 months What you'll be doing: Are you passionate about ending the cycle of rough sleeping for people who are experiencing homelessness? Are you interested in a career in housing support, mental health recovery and wellbeing development? Southdown's Outreach and Move On teams support those who are rough sleeping to move away from homelessness by accessing accommodation options. As a Housing Support Specialist you'll work alongside a multiagency team, supporting people who have experienced the trauma of homelessness, to make positive and lasting changes in their lives. You'll provide early morning street outreach to people sleeping rough in Hastings and Rother, combined with move on / tenancy support as your clients take steps away from homelessness and into accommodation. You'll provide flexible, trauma-informed support, focusing on ending rough sleeping by identifying the support each person needs. This may include support with substance dependency, mental and physical health needs, domestic abuse, current or historical offending. We welcome applications from candidates with previous experience in roles such as Support Worker, Outreach Worker, Community Specialist, Case Manager, Social Worker, Housing Support Worker, Social Care Prescriber, Community Health Worker, Community Outreach Coordinator or Care Coordinator. However, this is not essential and we will provide a full induction and training programme for all successful candidates. Perks and benefits: You'll be joining one of the largest providers of care, support and housing services in Sussex, which we're proud to say we've been doing for over 50 years! In exchange we can offer some great benefits, including: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Rough Sleepers Allowance - £800 per year. Essential car user allowance - £1,000 per year. Unsociable hours allowance - an extra £4.40 per shift. Skills, knowledge and experience What you need for the role: Available to work unsociable hours (2 early morning shifts per week starting at 5am or 6am) A personalised care approach, with empathy and understanding An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A Full Driving Licence is essential along with access to your own car or a car insured for you What would be nice: Knowledge of complex and diverse support needs relating to homelessness, mental health and substance misuse Awareness of the causes of rough sleeping and the barriers preventing people who are rough sleeping from engaging in services Experience working in a supported housing or homelessness setting Experience supporting individuals with complex mental health needs Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Oct 03, 2025
Full time
Description Housing Support Specialist (Outreach and Move On team) Location : Based in Hailsham, with travel around East Sussex Salary : £27, 942 per year, plus £1,000 essential car user allowance, plus £800 Rough Sleepers Allowance, plus Unsociable Hours shift allowance Hours : 37 per week The working pattern includes two early morning shifts, starting at 5.00am (Summer) or 6.00am (Winter) Monday - Friday. Other working days are 9.00am - 5.00pm Monday - Friday. Contract Length: Fixed Term Contract, Maternity cover for 12 months What you'll be doing: Are you passionate about ending the cycle of rough sleeping for people who are experiencing homelessness? Are you interested in a career in housing support, mental health recovery and wellbeing development? Southdown's Outreach and Move On teams support those who are rough sleeping to move away from homelessness by accessing accommodation options. As a Housing Support Specialist you'll work alongside a multiagency team, supporting people who have experienced the trauma of homelessness, to make positive and lasting changes in their lives. You'll provide early morning street outreach to people sleeping rough in Hastings and Rother, combined with move on / tenancy support as your clients take steps away from homelessness and into accommodation. You'll provide flexible, trauma-informed support, focusing on ending rough sleeping by identifying the support each person needs. This may include support with substance dependency, mental and physical health needs, domestic abuse, current or historical offending. We welcome applications from candidates with previous experience in roles such as Support Worker, Outreach Worker, Community Specialist, Case Manager, Social Worker, Housing Support Worker, Social Care Prescriber, Community Health Worker, Community Outreach Coordinator or Care Coordinator. However, this is not essential and we will provide a full induction and training programme for all successful candidates. Perks and benefits: You'll be joining one of the largest providers of care, support and housing services in Sussex, which we're proud to say we've been doing for over 50 years! In exchange we can offer some great benefits, including: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Rough Sleepers Allowance - £800 per year. Essential car user allowance - £1,000 per year. Unsociable hours allowance - an extra £4.40 per shift. Skills, knowledge and experience What you need for the role: Available to work unsociable hours (2 early morning shifts per week starting at 5am or 6am) A personalised care approach, with empathy and understanding An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A Full Driving Licence is essential along with access to your own car or a car insured for you What would be nice: Knowledge of complex and diverse support needs relating to homelessness, mental health and substance misuse Awareness of the causes of rough sleeping and the barriers preventing people who are rough sleeping from engaging in services Experience working in a supported housing or homelessness setting Experience supporting individuals with complex mental health needs Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Senior Mental Health Support Worker - £27,560 - £30,680 per annum (Salaries vary depending on experiences) Hours 37 hours per week, Monday Sunday, inclusive of bank holidays, shifts include mornings, evenings, weekends and sleep ins. Service Papist Way, Wallingford. What You ll Be Doing: Papist Way is home to 10 residents with acute mental health needs, working alongside the Adult Mental Health Team. Our roles offer employees variety where every day is different whilst also giving a great sense of pride seeing the positive impact you can have on others. As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own case load. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Our clients really appreciate the passion from our Support Workers too: The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years. Client in Adult Services. Overall job responsibility : Further detail can be viewed in the Job Description. Lead shifts, delegating set diarised and daily tasks Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered. Ensure all staff are completing relevant health and safety tasks Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training. Work within a One Team Approach and ensure this culture permiates through out the team and lead by example. Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team. Undertake assessments of referrals and attend regular assessment and risk management training. Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Ensure risk is continuously assessed and risk management plans are kept up to date Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: GCSE s in English and Maths (or equivalent) A commitment to undertake continual personal development. Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require. An understanding of current approaches to mental health practice. Have good knowledge of how to support with referrals and assessments An understanding of equality, diversity and inclusion issues impacting people s lives. IT literate with experience using MS Office packages. Previous related work experience. Good communication skills, written, verbal and listening. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. What We Offer: 25 days annual leave and standard bank and public holidays. Blue Light card and other discounted shopping. Employee Assistant Programme - with access to free counselling. Cycle to Work Scheme (after probation) Enhanced family friendly leave. Professional qualification sponsorship and study leave. £500 refer a friend bonus scheme. Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS. Free flu jabs. Free DBS application. You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 16/10/2025 All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
Oct 03, 2025
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Senior Mental Health Support Worker - £27,560 - £30,680 per annum (Salaries vary depending on experiences) Hours 37 hours per week, Monday Sunday, inclusive of bank holidays, shifts include mornings, evenings, weekends and sleep ins. Service Papist Way, Wallingford. What You ll Be Doing: Papist Way is home to 10 residents with acute mental health needs, working alongside the Adult Mental Health Team. Our roles offer employees variety where every day is different whilst also giving a great sense of pride seeing the positive impact you can have on others. As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own case load. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Our clients really appreciate the passion from our Support Workers too: The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years. Client in Adult Services. Overall job responsibility : Further detail can be viewed in the Job Description. Lead shifts, delegating set diarised and daily tasks Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered. Ensure all staff are completing relevant health and safety tasks Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training. Work within a One Team Approach and ensure this culture permiates through out the team and lead by example. Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team. Undertake assessments of referrals and attend regular assessment and risk management training. Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Ensure risk is continuously assessed and risk management plans are kept up to date Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: GCSE s in English and Maths (or equivalent) A commitment to undertake continual personal development. Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require. An understanding of current approaches to mental health practice. Have good knowledge of how to support with referrals and assessments An understanding of equality, diversity and inclusion issues impacting people s lives. IT literate with experience using MS Office packages. Previous related work experience. Good communication skills, written, verbal and listening. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. What We Offer: 25 days annual leave and standard bank and public holidays. Blue Light card and other discounted shopping. Employee Assistant Programme - with access to free counselling. Cycle to Work Scheme (after probation) Enhanced family friendly leave. Professional qualification sponsorship and study leave. £500 refer a friend bonus scheme. Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS. Free flu jabs. Free DBS application. You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 16/10/2025 All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
