Senior Network & Infrastructure Engineer West Wales On-site Permanent Full-time Salary: From £48,000 A well-established organisation in West Wales is looking for an experienced Senior Network & Infrastructure Engineer to take ownership of its core IT infrastructure. This is a hands-on senior role focused on designing, maintaining and improving enterprise network environments, ensuring high levels of performance, resilience and security across business-critical systems. You ll join a forward-thinking IT function, working with modern technologies in a technically strong environment where you ll play a key role in infrastructure strategy, project delivery and operational excellence. The role You ll be responsible for the design, implementation and ongoing management of complex network and infrastructure solutions across the business. Key responsibilities include: • Designing and maintaining enterprise-level network architecture including LAN, WAN, WLAN and VPN • Ensuring high availability, performance and scalability across network services • Troubleshooting and resolving complex network and infrastructure issues • Managing and configuring network hardware including routers, switches, firewalls and load balancers • Leading infrastructure upgrades, migrations and improvement projects • Implementing secure remote access solutions using VPN, IPsec, SSL/TLS and SSH • Managing network security controls including firewall policies, IDS/IPS, encryption and PKI • Monitoring network performance, capacity and security, identifying opportunities for optimisation • Supporting disaster recovery and business continuity planning • Managing patching, system updates and configuration backups • Producing and maintaining technical documentation • Providing technical guidance and mentoring to junior team members • Supporting incident response and participating in on-call support where required What we re looking for You ll be a highly capable infrastructure professional with strong enterprise networking expertise and a proactive approach to problem-solving. Key experience includes: • Proven experience managing large-scale enterprise network environments • Strong understanding of routing and core network protocols including TCP/IP, DNS and DHCP • Deep knowledge of network security principles and technologies • Experience with firewalls, VPNs and encryption standards • Hands-on experience with virtualisation platforms such as VMware vSphere • Strong Windows Server administration experience • Exposure to containerisation technologies would be beneficial • Experience working within structured IT service environments Desirable certifications • CCNP / CCIE • JNCIP • ITIL certification or framework exposure What s on offer • Competitive salary from £48,000 • Permanent, full-time opportunity • Modern on-site working environment • Cycle to work scheme • Sick pay • Referral programme • On-site parking • Bereavement leave This is an excellent opportunity for a senior infrastructure specialist looking to join a stable organisation where they can make a genuine technical impact.
May 15, 2026
Full time
Senior Network & Infrastructure Engineer West Wales On-site Permanent Full-time Salary: From £48,000 A well-established organisation in West Wales is looking for an experienced Senior Network & Infrastructure Engineer to take ownership of its core IT infrastructure. This is a hands-on senior role focused on designing, maintaining and improving enterprise network environments, ensuring high levels of performance, resilience and security across business-critical systems. You ll join a forward-thinking IT function, working with modern technologies in a technically strong environment where you ll play a key role in infrastructure strategy, project delivery and operational excellence. The role You ll be responsible for the design, implementation and ongoing management of complex network and infrastructure solutions across the business. Key responsibilities include: • Designing and maintaining enterprise-level network architecture including LAN, WAN, WLAN and VPN • Ensuring high availability, performance and scalability across network services • Troubleshooting and resolving complex network and infrastructure issues • Managing and configuring network hardware including routers, switches, firewalls and load balancers • Leading infrastructure upgrades, migrations and improvement projects • Implementing secure remote access solutions using VPN, IPsec, SSL/TLS and SSH • Managing network security controls including firewall policies, IDS/IPS, encryption and PKI • Monitoring network performance, capacity and security, identifying opportunities for optimisation • Supporting disaster recovery and business continuity planning • Managing patching, system updates and configuration backups • Producing and maintaining technical documentation • Providing technical guidance and mentoring to junior team members • Supporting incident response and participating in on-call support where required What we re looking for You ll be a highly capable infrastructure professional with strong enterprise networking expertise and a proactive approach to problem-solving. Key experience includes: • Proven experience managing large-scale enterprise network environments • Strong understanding of routing and core network protocols including TCP/IP, DNS and DHCP • Deep knowledge of network security principles and technologies • Experience with firewalls, VPNs and encryption standards • Hands-on experience with virtualisation platforms such as VMware vSphere • Strong Windows Server administration experience • Exposure to containerisation technologies would be beneficial • Experience working within structured IT service environments Desirable certifications • CCNP / CCIE • JNCIP • ITIL certification or framework exposure What s on offer • Competitive salary from £48,000 • Permanent, full-time opportunity • Modern on-site working environment • Cycle to work scheme • Sick pay • Referral programme • On-site parking • Bereavement leave This is an excellent opportunity for a senior infrastructure specialist looking to join a stable organisation where they can make a genuine technical impact.
Hiring: Network Engineer (Professional) Duration: 6-Month Contract Location: London or Sheffield (Hybrid: 2 days per week on-site) Level: Professional (Band P3) Are you a CCNP-level engineer with a passion for hybrid cloud environments? We are looking for a high-caliber Network Engineer to join our IT Infrastructure and Operations team for a critical 6-month project. This role sits at the heart of our Platforms team, where you'll bridge the gap between traditional on-premises networking and cutting-edge Azure cloud infrastructure. The Mission You will be responsible for the reliability, security, and performance of our network across both on-premises and Azure environments. Your day-to-day will involve: Cisco Networking: Designing and maintaining secure LAN/WAN infrastructure (switches, routers, and structured cabling). Cloud Integration: Leading the design of Azure virtual networks, subnets, NSGs, and ExpressRoute. Security First: Managing enterprise-grade firewalls (On-prem and Azure WAF) to protect business-critical workloads. Technical Leadership: Providing 3rd line support, directing root cause analysis, and governing complex network changes. Who You Are Essential Requirements: Cisco Expertise: Must hold a Cisco Certified Network Professional (CCNP) or equivalent industry certification. Azure Specialist: Microsoft Certified: Azure Network Engineer Associate (AZ-700) or demonstrable equivalent experience. Hybrid Experience: Proven track record in managing secure, scalable network architectures across hybrid environments (SFIA Level 5). Highly Desirable: Infrastructure as Code (IaC) skills (Terraform). Experience in Financial Institutions or UK Government sectors. Familiarity with Zero Trust architecture and modern segmentation. Why Apply? This is a chance to provide strategic oversight on high-availability systems within a regulated banking environment. You'll work with a talented IT Operations team and managed service providers to deliver reliable, efficient, and secure IT services. Are you ready to optimize our enterprise network? Apply now or tag a colleague who would be a perfect fit! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 15, 2026
Contractor
Hiring: Network Engineer (Professional) Duration: 6-Month Contract Location: London or Sheffield (Hybrid: 2 days per week on-site) Level: Professional (Band P3) Are you a CCNP-level engineer with a passion for hybrid cloud environments? We are looking for a high-caliber Network Engineer to join our IT Infrastructure and Operations team for a critical 6-month project. This role sits at the heart of our Platforms team, where you'll bridge the gap between traditional on-premises networking and cutting-edge Azure cloud infrastructure. The Mission You will be responsible for the reliability, security, and performance of our network across both on-premises and Azure environments. Your day-to-day will involve: Cisco Networking: Designing and maintaining secure LAN/WAN infrastructure (switches, routers, and structured cabling). Cloud Integration: Leading the design of Azure virtual networks, subnets, NSGs, and ExpressRoute. Security First: Managing enterprise-grade firewalls (On-prem and Azure WAF) to protect business-critical workloads. Technical Leadership: Providing 3rd line support, directing root cause analysis, and governing complex network changes. Who You Are Essential Requirements: Cisco Expertise: Must hold a Cisco Certified Network Professional (CCNP) or equivalent industry certification. Azure Specialist: Microsoft Certified: Azure Network Engineer Associate (AZ-700) or demonstrable equivalent experience. Hybrid Experience: Proven track record in managing secure, scalable network architectures across hybrid environments (SFIA Level 5). Highly Desirable: Infrastructure as Code (IaC) skills (Terraform). Experience in Financial Institutions or UK Government sectors. Familiarity with Zero Trust architecture and modern segmentation. Why Apply? This is a chance to provide strategic oversight on high-availability systems within a regulated banking environment. You'll work with a talented IT Operations team and managed service providers to deliver reliable, efficient, and secure IT services. Are you ready to optimize our enterprise network? Apply now or tag a colleague who would be a perfect fit! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
May 15, 2026
Full time
2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
This role is based from our office in Breedon on the Hill in Derbyshire, circa 3 days per week, therefore you must live within a commutable distance of this location. Breedon is continuing to modernise its IT landscape and is looking for an Infrastructure Engineer to support and help shape this journey. You'll be part of a small, collaborative infrastructure team, responsible for keeping our core platforms running smoothly while also supporting a number of improvement and transformation initiatives. A key part of the role will be supporting our transition away from a third-party private cloud provider to a self-hosted Hyper-Converged Infrastructure (HCI) platform housed in a datacentre, alongside greater use of Microsoft Azure. The role offers a good balance between day-to-day operational support and project work, with opportunities to get involved in design decisions, automation, security improvements, and closer working with teams across the business. Key Responsibilities Infrastructure & Platform Support Support and maintain on-premises and hybrid infrastructure, including our move to a self-hosted HCI environment. Manage and support Windows Server and virtualised platforms, ensuring they remain reliable, secure, and fit for purpose. Ensure Windows security updates are applied within a 14-day compliance window, aligned with internal standards. Support and enhance our Azure environment, helping ensure cloud services are well managed and aligned to business needs. Azure & Internal Collaboration Work closely with the Data & Analytics team, providing infrastructure support for Azure-based tools and platforms. Assist with ongoing optimisation of cloud resources, including availability, security, and cost awareness. Act as an infrastructure point of contact for cloud-related projects and changes. Specialist Platforms Provide light-touch operational support for a small Kubernetes environment, primarily from a platform and reliability perspective. Assist with the maintenance of Docker containers used by internal teams, including supporting packaged applications and data-driven tooling (such as KNIME). Support workloads running on Linux, with a practical, support-focused approach alongside the wider Windows estate Experience in deploying end user application access via Parallels, or similar VDI platforms. Automation & Continuous Improvement Use Infrastructure as Code and scripting (ARM, Bicep, PowerShell or similar) to improve consistency and reduce manual effort. Help automate repeatable tasks and standard builds where it makes sense. Security, Compliance & Resilience Support infrastructure security controls across both on-prem and cloud platforms. Contribute towards Breedon's goal of achieving Cyber Essentials Plus, including preparation, remediation, and evidence gathering. Track and remediate findings from ongoing penetration testing. Assist with patch management, certificate renewals, backups, and disaster recovery processes. Support, Change & Documentation Provide 3rd-line infrastructure support and help resolve complex technical issues. Participate in change management activities, ensuring risks are understood and changes are well communicated. Produce clear documentation covering configurations, standards, and run-books. Skills, Knowledge & Expertise Around 3+ years' experience in an Infrastructure Engineer (or similar) role. Hands-on experience with Microsoft Azure. Strong working knowledge of: Microsoft 365 and Exchange Online Windows Server () Entra, Active Directory and Group Policy Virtualisation platforms Core networking (DNS, DHCP, VLANs, VPNs, firewalls) A solid understanding of infrastructure security fundamentals (patching, monitoring, certificates). Well organised, able to manage multiple tasks and priorities. Comfortable working with both technical teams and non-technical stakeholders. Desirable Experience Experience supporting organisations moving services into Azure. ITIL Foundational Accreditation Some exposure to Linux environments, containers, or Kubernetes from a support perspective. Experience working alongside data or analytics platforms. Previous involvement in Cyber Essentials Plus or similar security standards. Azure certifications (e.g. Azure Solutions Architect) are beneficial but not essential. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
May 14, 2026
Full time
This role is based from our office in Breedon on the Hill in Derbyshire, circa 3 days per week, therefore you must live within a commutable distance of this location. Breedon is continuing to modernise its IT landscape and is looking for an Infrastructure Engineer to support and help shape this journey. You'll be part of a small, collaborative infrastructure team, responsible for keeping our core platforms running smoothly while also supporting a number of improvement and transformation initiatives. A key part of the role will be supporting our transition away from a third-party private cloud provider to a self-hosted Hyper-Converged Infrastructure (HCI) platform housed in a datacentre, alongside greater use of Microsoft Azure. The role offers a good balance between day-to-day operational support and project work, with opportunities to get involved in design decisions, automation, security improvements, and closer working with teams across the business. Key Responsibilities Infrastructure & Platform Support Support and maintain on-premises and hybrid infrastructure, including our move to a self-hosted HCI environment. Manage and support Windows Server and virtualised platforms, ensuring they remain reliable, secure, and fit for purpose. Ensure Windows security updates are applied within a 14-day compliance window, aligned with internal standards. Support and enhance our Azure environment, helping ensure cloud services are well managed and aligned to business needs. Azure & Internal Collaboration Work closely with the Data & Analytics team, providing infrastructure support for Azure-based tools and platforms. Assist with ongoing optimisation of cloud resources, including availability, security, and cost awareness. Act as an infrastructure point of contact for cloud-related projects and changes. Specialist Platforms Provide light-touch operational support for a small Kubernetes environment, primarily from a platform and reliability perspective. Assist with the maintenance of Docker containers used by internal teams, including supporting packaged applications and data-driven tooling (such as KNIME). Support workloads running on Linux, with a practical, support-focused approach alongside the wider Windows estate Experience in deploying end user application access via Parallels, or similar VDI platforms. Automation & Continuous Improvement Use Infrastructure as Code and scripting (ARM, Bicep, PowerShell or similar) to improve consistency and reduce manual effort. Help automate repeatable tasks and standard builds where it makes sense. Security, Compliance & Resilience Support infrastructure security controls across both on-prem and cloud platforms. Contribute towards Breedon's goal of achieving Cyber Essentials Plus, including preparation, remediation, and evidence gathering. Track and remediate findings from ongoing penetration testing. Assist with patch management, certificate renewals, backups, and disaster recovery processes. Support, Change & Documentation Provide 3rd-line infrastructure support and help resolve complex technical issues. Participate in change management activities, ensuring risks are understood and changes are well communicated. Produce clear documentation covering configurations, standards, and run-books. Skills, Knowledge & Expertise Around 3+ years' experience in an Infrastructure Engineer (or similar) role. Hands-on experience with Microsoft Azure. Strong working knowledge of: Microsoft 365 and Exchange Online Windows Server () Entra, Active Directory and Group Policy Virtualisation platforms Core networking (DNS, DHCP, VLANs, VPNs, firewalls) A solid understanding of infrastructure security fundamentals (patching, monitoring, certificates). Well organised, able to manage multiple tasks and priorities. Comfortable working with both technical teams and non-technical stakeholders. Desirable Experience Experience supporting organisations moving services into Azure. ITIL Foundational Accreditation Some exposure to Linux environments, containers, or Kubernetes from a support perspective. Experience working alongside data or analytics platforms. Previous involvement in Cyber Essentials Plus or similar security standards. Azure certifications (e.g. Azure Solutions Architect) are beneficial but not essential. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
Senior Platform Engineer - Defence / National Security Active DV clearance required SR2 is supporting a leading digital technology consultancy as it looks to appoint a number of Senior Platform Engineers into its growing Defence and National Security practice. This is a hands-on, end-to-end cloud engineering role supporting a secure cloud platform programme, focused on helping a major public sector organisation move from on-premise environments into AWS cloud. You will help design, build, automate, secure and support modern cloud platforms used on nationally important services. This opportunity is particularly well suited to a senior engineer with strong, recent AWS platform experience, a good understanding of CI/CD and automation, and the ability to contribute to platform design decisions while mentoring junior engineers. You will work closely with architects, security specialists and wider engineering teams to deliver scalable, secure and reliable cloud services in a complex secure environment. Key Responsibilities Design, build and support secure AWS cloud platform components for Defence and National Security programmes Work closely with architects on cloud platform deployment, design and technical decision-making Build, maintain and improve CI/CD pipelines for reliable software and infrastructure delivery Automate infrastructure and platform services using tools such as Terraform, Ansible or equivalent Work with AWS services such as Lambda, S3 and wider cloud-native tooling Monitor, secure and continuously improve cloud platforms using tools such as Prometheus and Grafana Apply security best practice across AWS environments, including firewalls and secure cloud controls Coach and mentor junior engineers, helping to build strong DevOps engineering standards across the team Skills & Experience Active DV clearance is essential; candidates must already hold DV clearance Strong, recent hands-on AWS cloud platform experience Experience designing, building, testing, automating, monitoring and supporting modern digital service platforms Good experience building CI/CD pipelines Infrastructure as Code and automation experience, ideally with Terraform and/or Ansible Good understanding of cloud security, AWS security controls and secure platform design Scripting or coding experience in Python, Bash, Node.js or similar Experience working in multidisciplinary agile, DevOps or platform engineering teams Package & Benefits Competitive salary 500 per month DV allowance Clear progression routes into Lead Platform Engineer, Tech Lead or Platform Technical Architect roles Annual promotion cycle, with out-of-cycle promotions considered on a case-by-case basis Opportunity to work within one of the organisation's fastest-growing strategic areas
May 13, 2026
Full time
Senior Platform Engineer - Defence / National Security Active DV clearance required SR2 is supporting a leading digital technology consultancy as it looks to appoint a number of Senior Platform Engineers into its growing Defence and National Security practice. This is a hands-on, end-to-end cloud engineering role supporting a secure cloud platform programme, focused on helping a major public sector organisation move from on-premise environments into AWS cloud. You will help design, build, automate, secure and support modern cloud platforms used on nationally important services. This opportunity is particularly well suited to a senior engineer with strong, recent AWS platform experience, a good understanding of CI/CD and automation, and the ability to contribute to platform design decisions while mentoring junior engineers. You will work closely with architects, security specialists and wider engineering teams to deliver scalable, secure and reliable cloud services in a complex secure environment. Key Responsibilities Design, build and support secure AWS cloud platform components for Defence and National Security programmes Work closely with architects on cloud platform deployment, design and technical decision-making Build, maintain and improve CI/CD pipelines for reliable software and infrastructure delivery Automate infrastructure and platform services using tools such as Terraform, Ansible or equivalent Work with AWS services such as Lambda, S3 and wider cloud-native tooling Monitor, secure and continuously improve cloud platforms using tools such as Prometheus and Grafana Apply security best practice across AWS environments, including firewalls and secure cloud controls Coach and mentor junior engineers, helping to build strong DevOps engineering standards across the team Skills & Experience Active DV clearance is essential; candidates must already hold DV clearance Strong, recent hands-on AWS cloud platform experience Experience designing, building, testing, automating, monitoring and supporting modern digital service platforms Good experience building CI/CD pipelines Infrastructure as Code and automation experience, ideally with Terraform and/or Ansible Good understanding of cloud security, AWS security controls and secure platform design Scripting or coding experience in Python, Bash, Node.js or similar Experience working in multidisciplinary agile, DevOps or platform engineering teams Package & Benefits Competitive salary 500 per month DV allowance Clear progression routes into Lead Platform Engineer, Tech Lead or Platform Technical Architect roles Annual promotion cycle, with out-of-cycle promotions considered on a case-by-case basis Opportunity to work within one of the organisation's fastest-growing strategic areas
Senior Platform Engineer - Defence / National Security Active DV clearance required SR2 is supporting a leading digital technology consultancy as it looks to appoint a number of Senior Platform Engineers into its growing Defence and National Security practice. This is a hands-on, end-to-end cloud engineering role supporting a secure cloud platform programme, focused on helping a major public sector organisation move from on-premise environments into AWS cloud. You will help design, build, automate, secure and support modern cloud platforms used on nationally important services. This opportunity is particularly well suited to a senior engineer with strong, recent AWS platform experience, a good understanding of CI/CD and automation, and the ability to contribute to platform design decisions while mentoring junior engineers. You will work closely with architects, security specialists and wider engineering teams to deliver scalable, secure and reliable cloud services in a complex secure environment. Key Responsibilities Design, build and support secure AWS cloud platform components for Defence and National Security programmes Work closely with architects on cloud platform deployment, design and technical decision-making Build, maintain and improve CI/CD pipelines for reliable software and infrastructure delivery Automate infrastructure and platform services using tools such as Terraform, Ansible or equivalent Work with AWS services such as Lambda, S3 and wider cloud-native tooling Monitor, secure and continuously improve cloud platforms using tools such as Prometheus and Grafana Apply security best practice across AWS environments, including firewalls and secure cloud controls Coach and mentor junior engineers, helping to build strong DevOps engineering standards across the team Skills & Experience Active DV clearance is essential; candidates must already hold DV clearance Strong, recent hands-on AWS cloud platform experience Experience designing, building, testing, automating, monitoring and supporting modern digital service platforms Good experience building CI/CD pipelines Infrastructure as Code and automation experience, ideally with Terraform and/or Ansible Good understanding of cloud security, AWS security controls and secure platform design Scripting or coding experience in Python, Bash, Node.js or similar Experience working in multidisciplinary agile, DevOps or platform engineering teams Package & Benefits Competitive salary 500 per month DV allowance Clear progression routes into Lead Platform Engineer, Tech Lead or Platform Technical Architect roles Annual promotion cycle, with out-of-cycle promotions considered on a case-by-case basis Opportunity to work within one of the organisation's fastest-growing strategic areas
May 13, 2026
Full time
Senior Platform Engineer - Defence / National Security Active DV clearance required SR2 is supporting a leading digital technology consultancy as it looks to appoint a number of Senior Platform Engineers into its growing Defence and National Security practice. This is a hands-on, end-to-end cloud engineering role supporting a secure cloud platform programme, focused on helping a major public sector organisation move from on-premise environments into AWS cloud. You will help design, build, automate, secure and support modern cloud platforms used on nationally important services. This opportunity is particularly well suited to a senior engineer with strong, recent AWS platform experience, a good understanding of CI/CD and automation, and the ability to contribute to platform design decisions while mentoring junior engineers. You will work closely with architects, security specialists and wider engineering teams to deliver scalable, secure and reliable cloud services in a complex secure environment. Key Responsibilities Design, build and support secure AWS cloud platform components for Defence and National Security programmes Work closely with architects on cloud platform deployment, design and technical decision-making Build, maintain and improve CI/CD pipelines for reliable software and infrastructure delivery Automate infrastructure and platform services using tools such as Terraform, Ansible or equivalent Work with AWS services such as Lambda, S3 and wider cloud-native tooling Monitor, secure and continuously improve cloud platforms using tools such as Prometheus and Grafana Apply security best practice across AWS environments, including firewalls and secure cloud controls Coach and mentor junior engineers, helping to build strong DevOps engineering standards across the team Skills & Experience Active DV clearance is essential; candidates must already hold DV clearance Strong, recent hands-on AWS cloud platform experience Experience designing, building, testing, automating, monitoring and supporting modern digital service platforms Good experience building CI/CD pipelines Infrastructure as Code and automation experience, ideally with Terraform and/or Ansible Good understanding of cloud security, AWS security controls and secure platform design Scripting or coding experience in Python, Bash, Node.js or similar Experience working in multidisciplinary agile, DevOps or platform engineering teams Package & Benefits Competitive salary 500 per month DV allowance Clear progression routes into Lead Platform Engineer, Tech Lead or Platform Technical Architect roles Annual promotion cycle, with out-of-cycle promotions considered on a case-by-case basis Opportunity to work within one of the organisation's fastest-growing strategic areas
Job Title Level 3 Security Analyst - Incident Response & Vulnerability Management Department Service Delivery / Security Reporting To Security Lead / Service Delivery Manager Operates under the direction of the Incident Manager during security incidents Location UK (Hybrid) Office in Cardiff 1-2 days per week, regular client site travel. Working Pattern Monday to Friday with participation in the on-call Security and Major Incident rota as required Role Purpose The Level 3 Security Analyst is responsible for the technical investigation, containment, remediation, and resolution of IT security incidents and vulnerabilities across a complex, multi-site customer estate supported by "the MSP". The role acts as a senior technical authority for security incidents, working alongside Incident Management, Infrastructure, Network, and Application teams to ensure security issues are resolved end-to-end, correctly documented, and do not reoccur. Key Accountabilities - Security Incident Investigation & Response Act as the technical lead for the investigation of security incidents across supported platforms. Investigate malware, ransomware, account compromise, unauthorised access, suspicious activity, and security misconfiguration. Perform detailed root cause analysis across endpoint, identity, network, and application layers. Advise the Incident Manager on incident scope, impact, containment, eradication strategy, and recovery validation. Drive incidents through to full technical resolution, not temporary mitigation. Key Accountabilities - Vulnerability Management Investigate vulnerabilities identified via scanning platforms, endpoint and cloud tooling, supplier disclosures, and audit activity. Assess risk based on exploitability, exposure, and operational impact. Own remediation actions end-to-end, coordinating with Infrastructure, Network, and third-party suppliers. Validate remediation and ensure appropriate evidence is captured for assurance and audit. Platforms & Technology Scope End-user devices including Windows, macOS, tablets, and peripherals. Microsoft 365 including Entra ID, Exchange, SharePoint, Defender, and endpoint protection. Identity and Access Management including privileged and service accounts. On-premises and cloud-hosted servers. Network infrastructure including firewalls, switches, wireless, and WAN connectivity. Cloud-hosted and supplier-managed applications. Documentation, Audit & Continuous Improvement Produce clear, technically accurate documentation covering incidents, root cause analysis, and corrective actions. Support governance, customer assurance, and audit requirements. Contribute to post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level 1 and Level 2 teams. Engage third-party suppliers to progress investigation and remediation. Participate in out-of-hours response as required. Knowledge, Skills & Experience - Essential Proven experience in a Level 3 or Senior Security Analyst or Incident Response role. Hands-on experience investigating and resolving incidents across endpoints, identity platforms, networks, and cloud services. Strong understanding of malware and ransomware response, identity compromise, and vulnerability remediation. Experience working within formal Security Incident and Major Incident processes. Strong written documentation and stakeholder communication skills. Knowledge, Skills & Experience - Desirable Experience supporting multi-site or operationally sensitive environments. Familiarity with Defender, SIEM, EDR, and vulnerability management tools. Understanding of regulated or PCI-adjacent environments. Relevant security certifications or equivalent experience. Behavioural Competencies Takes ownership from detection through to resolution. Investigates thoroughly and challenges incomplete fixes. Calm, methodical, and decisive during live incidents. Understands operational and business impact. Professional and confident when engaging customers and suppliers. Decision Making & Authority Makes technical decisions relating to investigation, containment, and remediation of security incidents. Escalates risk and decision points appropriately to Incident Management and Service Delivery leadership. Key Interfaces Incident Management Security Operations Infrastructure and Network Services Third-party suppliers Customer stakeholders via structured incident communications
May 13, 2026
Full time
Job Title Level 3 Security Analyst - Incident Response & Vulnerability Management Department Service Delivery / Security Reporting To Security Lead / Service Delivery Manager Operates under the direction of the Incident Manager during security incidents Location UK (Hybrid) Office in Cardiff 1-2 days per week, regular client site travel. Working Pattern Monday to Friday with participation in the on-call Security and Major Incident rota as required Role Purpose The Level 3 Security Analyst is responsible for the technical investigation, containment, remediation, and resolution of IT security incidents and vulnerabilities across a complex, multi-site customer estate supported by "the MSP". The role acts as a senior technical authority for security incidents, working alongside Incident Management, Infrastructure, Network, and Application teams to ensure security issues are resolved end-to-end, correctly documented, and do not reoccur. Key Accountabilities - Security Incident Investigation & Response Act as the technical lead for the investigation of security incidents across supported platforms. Investigate malware, ransomware, account compromise, unauthorised access, suspicious activity, and security misconfiguration. Perform detailed root cause analysis across endpoint, identity, network, and application layers. Advise the Incident Manager on incident scope, impact, containment, eradication strategy, and recovery validation. Drive incidents through to full technical resolution, not temporary mitigation. Key Accountabilities - Vulnerability Management Investigate vulnerabilities identified via scanning platforms, endpoint and cloud tooling, supplier disclosures, and audit activity. Assess risk based on exploitability, exposure, and operational impact. Own remediation actions end-to-end, coordinating with Infrastructure, Network, and third-party suppliers. Validate remediation and ensure appropriate evidence is captured for assurance and audit. Platforms & Technology Scope End-user devices including Windows, macOS, tablets, and peripherals. Microsoft 365 including Entra ID, Exchange, SharePoint, Defender, and endpoint protection. Identity and Access Management including privileged and service accounts. On-premises and cloud-hosted servers. Network infrastructure including firewalls, switches, wireless, and WAN connectivity. Cloud-hosted and supplier-managed applications. Documentation, Audit & Continuous Improvement Produce clear, technically accurate documentation covering incidents, root cause analysis, and corrective actions. Support governance, customer assurance, and audit requirements. Contribute to post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level 1 and Level 2 teams. Engage third-party suppliers to progress investigation and remediation. Participate in out-of-hours response as required. Knowledge, Skills & Experience - Essential Proven experience in a Level 3 or Senior Security Analyst or Incident Response role. Hands-on experience investigating and resolving incidents across endpoints, identity platforms, networks, and cloud services. Strong understanding of malware and ransomware response, identity compromise, and vulnerability remediation. Experience working within formal Security Incident and Major Incident processes. Strong written documentation and stakeholder communication skills. Knowledge, Skills & Experience - Desirable Experience supporting multi-site or operationally sensitive environments. Familiarity with Defender, SIEM, EDR, and vulnerability management tools. Understanding of regulated or PCI-adjacent environments. Relevant security certifications or equivalent experience. Behavioural Competencies Takes ownership from detection through to resolution. Investigates thoroughly and challenges incomplete fixes. Calm, methodical, and decisive during live incidents. Understands operational and business impact. Professional and confident when engaging customers and suppliers. Decision Making & Authority Makes technical decisions relating to investigation, containment, and remediation of security incidents. Escalates risk and decision points appropriately to Incident Management and Service Delivery leadership. Key Interfaces Incident Management Security Operations Infrastructure and Network Services Third-party suppliers Customer stakeholders via structured incident communications
Role: Senior Infrastructure Engineer - NetDevOps Location : Newcastle (preferred), Manchester, Leeds, Birmingham, Blackpool Peel Park Type : Hybrid working 3-days a week onsite IR35: inside Job Description: Role Overview We are looking for a Senior Infrastructure Engineer (NetDevOps) to design, build, and evolve large-scale enterprise network platforms, with a strong focus on modern, automated, and cloud-integrated infrastructure. This role is suited to a hands-on engineer, not an operations or SRE specialist. You will be expected to quickly contribute to design and delivery activities, applying engineering best practice, automation, and network expertise to support critical services. You will work closely with Architecture, Cloud, and Engineering teams to deliver secure, scalable, and highly available network solutions, balancing immediate delivery needs with longer-term platform improvement. Key Responsibilities Design, implement, and enhance enterprise network infrastructure across data centre, hybrid, and cloud environments Engineer and implement network traffic flows to support business-critical services Build and maintain secure hybrid connectivity across Azure, AWS, and OCI Implement and manage Palo Alto firewall policies across on-prem and cloud environments, aligned to Zero Trust principles Design and operate high-availability network services, including routing, segmentation, and resilience Develop and maintain network automation using tools such as Python, Ansible, and Infrastructure as Code Collaborate with architecture and platform teams to ensure solutions align with engineering standards and strategic direction Contribute immediately to delivery work, demonstrating the ability to operate with minimal ramp up Document designs and changes clearly and consistently, supporting maintainability and knowledge sharing Essential Technical Skills (Priority Criteria) Candidates must demonstrate strong, hands-on experience in the following areas: Enterprise Networking Engineering o Complex OSPF and BGP environments o Designing and implementing secure, resilient traffic flows o Strong understanding of typical enterprise and cloud network patterns Firewall and Security Technologies o Extensive experience with Palo Alto firewalls o Policy design and implementation across data centre and cloud o Zero Trust and secure network design principles Data Centre & Network Architecture o VXLAN / EVPN, VRF segmentation, and multi-site fabrics o Experience with vendors such as Arista (or equivalent) o Load balancing technologies (e.g. F5 BIG-IP: LTM / APM / ASM) Automation & NetDevOps Capability You will be expected to demonstrate a clear move away from traditional, manual networking, including: Network automation experience using Python, Ansible, or similar tooling Infrastructure as Code mindset (e.g. Terraform) Version control and CI/CD exposure (e.g. GitLab CI/CD) Applying DevOps-style practices to network and infrastructure engineering Cloud & Hybrid Experience Strong working experience with at least one major cloud provider (Azure, AWS, or OCI) Designing and integrating hybrid cloud network solutions Understanding of cloud-native networking constructs and security models Experience & Knowledge Proven track record as a Network / Infrastructure Engineer in large-scale enterprise environments Experience delivering engineering solutions, not just supporting operations Comfortable working across multiple workstreams and priorities Experience in regulated or complex environments (public sector experience beneficial but not essential) Nice to Have Aruba Central / ClearPass SD WAN technologies SaaS and cloud-delivered WLAN / WiFi solutions Prior experience modernising legacy network environments Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 13, 2026
Contractor
Role: Senior Infrastructure Engineer - NetDevOps Location : Newcastle (preferred), Manchester, Leeds, Birmingham, Blackpool Peel Park Type : Hybrid working 3-days a week onsite IR35: inside Job Description: Role Overview We are looking for a Senior Infrastructure Engineer (NetDevOps) to design, build, and evolve large-scale enterprise network platforms, with a strong focus on modern, automated, and cloud-integrated infrastructure. This role is suited to a hands-on engineer, not an operations or SRE specialist. You will be expected to quickly contribute to design and delivery activities, applying engineering best practice, automation, and network expertise to support critical services. You will work closely with Architecture, Cloud, and Engineering teams to deliver secure, scalable, and highly available network solutions, balancing immediate delivery needs with longer-term platform improvement. Key Responsibilities Design, implement, and enhance enterprise network infrastructure across data centre, hybrid, and cloud environments Engineer and implement network traffic flows to support business-critical services Build and maintain secure hybrid connectivity across Azure, AWS, and OCI Implement and manage Palo Alto firewall policies across on-prem and cloud environments, aligned to Zero Trust principles Design and operate high-availability network services, including routing, segmentation, and resilience Develop and maintain network automation using tools such as Python, Ansible, and Infrastructure as Code Collaborate with architecture and platform teams to ensure solutions align with engineering standards and strategic direction Contribute immediately to delivery work, demonstrating the ability to operate with minimal ramp up Document designs and changes clearly and consistently, supporting maintainability and knowledge sharing Essential Technical Skills (Priority Criteria) Candidates must demonstrate strong, hands-on experience in the following areas: Enterprise Networking Engineering o Complex OSPF and BGP environments o Designing and implementing secure, resilient traffic flows o Strong understanding of typical enterprise and cloud network patterns Firewall and Security Technologies o Extensive experience with Palo Alto firewalls o Policy design and implementation across data centre and cloud o Zero Trust and secure network design principles Data Centre & Network Architecture o VXLAN / EVPN, VRF segmentation, and multi-site fabrics o Experience with vendors such as Arista (or equivalent) o Load balancing technologies (e.g. F5 BIG-IP: LTM / APM / ASM) Automation & NetDevOps Capability You will be expected to demonstrate a clear move away from traditional, manual networking, including: Network automation experience using Python, Ansible, or similar tooling Infrastructure as Code mindset (e.g. Terraform) Version control and CI/CD exposure (e.g. GitLab CI/CD) Applying DevOps-style practices to network and infrastructure engineering Cloud & Hybrid Experience Strong working experience with at least one major cloud provider (Azure, AWS, or OCI) Designing and integrating hybrid cloud network solutions Understanding of cloud-native networking constructs and security models Experience & Knowledge Proven track record as a Network / Infrastructure Engineer in large-scale enterprise environments Experience delivering engineering solutions, not just supporting operations Comfortable working across multiple workstreams and priorities Experience in regulated or complex environments (public sector experience beneficial but not essential) Nice to Have Aruba Central / ClearPass SD WAN technologies SaaS and cloud-delivered WLAN / WiFi solutions Prior experience modernising legacy network environments Randstad Technologies is acting as an Employment Business in relation to this vacancy.
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
May 12, 2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Head of System Operations Location: Hereford (5 days on-site) Function: Defence Reports to: Head of Engineering - MUST HOLD ACTIVE SC CLEARANCE TO BE CONSIDERED About Us We are a specialist technology organisation trusted to build, secure, and maintain highly resilient communications infrastructure for some of the UK's most critical services, spanning Government, Defence, Healthcare, Enterprise, and Data Centre environments. Our culture is defined by four core values: Security that sets us apart, Experience and empathy over ego, Teamwork at all times, and Trust built on always delivering. The Role We are looking for a Head of System Operations to take full ownership of the day-to-day leadership, performance, and operational effectiveness of our Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management for the Operations team and Service Desk Lead Build, develop, and structure a high-performing operational department Set clear expectations around delivery, behaviours, accountability, and standards Conduct performance reviews, coaching, 1:1s, and development planning Own the day-to-day delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes Own incident, change, problem, and service transition processes Chair or provide operational sign-off within Change Advisory Board activities Own operational acceptance of new services transitioning from Engineering into live support Drive problem management and root cause reduction across the estate Own capacity planning across people, platforms, and service demand Oversee asset life cycle management and service sustainability Lead and provide direction during major incidents and critical service events Act as the senior operational escalation point for the Operations team Report operational performance, service risks, and improvement priorities to senior leadership Ensure all operational activity aligns with security, compliance, and regulatory requirements Skills & Experience Required Strong experience leading IT Operations, Infrastructure, or Service Delivery functions Proven track record managing technical teams and building operational capability Solid understanding of networking, Firewalls, virtualisation, Linux, Windows, MDM, and cloud services Experience implementing ITIL-aligned operational processes Strong background in service transition, operational readiness, and continual improvement Proven people leadership with the ability to build high-performing teams Strong organisational and prioritisation skills in fast-paced environments Tools & Methodologies Strong working knowledge of ITIL-based service management Experience with ITSM and ticketing platforms Familiarity with monitoring, alerting, and reporting tooling Proficiency in Microsoft 365 Education & Qualifications Degree level or equivalent desirable but not essential ITIL Practitioner or equivalent experience strongly desirable Leadership or management training desirable Relevant technical certifications beneficial
May 12, 2026
Full time
Head of System Operations Location: Hereford (5 days on-site) Function: Defence Reports to: Head of Engineering - MUST HOLD ACTIVE SC CLEARANCE TO BE CONSIDERED About Us We are a specialist technology organisation trusted to build, secure, and maintain highly resilient communications infrastructure for some of the UK's most critical services, spanning Government, Defence, Healthcare, Enterprise, and Data Centre environments. Our culture is defined by four core values: Security that sets us apart, Experience and empathy over ego, Teamwork at all times, and Trust built on always delivering. The Role We are looking for a Head of System Operations to take full ownership of the day-to-day leadership, performance, and operational effectiveness of our Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management for the Operations team and Service Desk Lead Build, develop, and structure a high-performing operational department Set clear expectations around delivery, behaviours, accountability, and standards Conduct performance reviews, coaching, 1:1s, and development planning Own the day-to-day delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes Own incident, change, problem, and service transition processes Chair or provide operational sign-off within Change Advisory Board activities Own operational acceptance of new services transitioning from Engineering into live support Drive problem management and root cause reduction across the estate Own capacity planning across people, platforms, and service demand Oversee asset life cycle management and service sustainability Lead and provide direction during major incidents and critical service events Act as the senior operational escalation point for the Operations team Report operational performance, service risks, and improvement priorities to senior leadership Ensure all operational activity aligns with security, compliance, and regulatory requirements Skills & Experience Required Strong experience leading IT Operations, Infrastructure, or Service Delivery functions Proven track record managing technical teams and building operational capability Solid understanding of networking, Firewalls, virtualisation, Linux, Windows, MDM, and cloud services Experience implementing ITIL-aligned operational processes Strong background in service transition, operational readiness, and continual improvement Proven people leadership with the ability to build high-performing teams Strong organisational and prioritisation skills in fast-paced environments Tools & Methodologies Strong working knowledge of ITIL-based service management Experience with ITSM and ticketing platforms Familiarity with monitoring, alerting, and reporting tooling Proficiency in Microsoft 365 Education & Qualifications Degree level or equivalent desirable but not essential ITIL Practitioner or equivalent experience strongly desirable Leadership or management training desirable Relevant technical certifications beneficial
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
May 09, 2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Job Purpose: This role is responsible for overseeing and enhancing the security of our IT systems, data, and networks. You will conduct regular security audits, assessments, and tests, and identify and resolve any vulnerabilities or breaches.You will also develop and implement security policies, procedures, and standards, and ensure compliance with the relevant laws and regulations, and train and educate employees on the best practices and awareness of IT security. Operating Environment: The role operates within the IT Services Team, The IT Services Team includes specialist staff delivering core outputs that are both external-facing and internal key enablers. Framework & Boundaries: The role is responsible for improving the quality, wellbeing and efficiency of our IT Security. The role has external-facing responsibilities and is required and authorised to act as a representative for the organisation. Key accountabilities: Monitor and Inspect: Regularly monitor the network for security threats or breaches. Policy Development: Develop and implement security policies and procedures to safeguard data and systems. Vulnerability Testing: Perform regular vulnerability testing and risk assessments to identify and mitigate security risks. Incident Response: Investigate security incidents and provide post-event analysis and recommendations. Security Tools Management: Manage and maintain Firewalls, intrusion detection and prevention systems, antivirus software, and other security tools. Compliance: Ensure compliance with industry regulations and standards. Training: Train technical and non-technical employees on security protocols, procedures, and best practices. Disaster Recovery: Participate in disaster recovery planning and testing to ensure business continuity in the event of a security incident. Job impact: Risk Mitigation: Implementing robust security measures to significantly reduce the risk of data breaches, cyber-attacks, and other security incidents. Proactive Threat Management: Identifying and addressing vulnerabilities before they can be exploited, thereby enhancing the overall security posture of the organisation. Ensuring that the organisation complies with relevant laws, regulations, and industry standards (eg, GDPR, HIPAA, PCI-DSS), thereby avoiding legal penalties and enhancing trust with stakeholders. Maintaining a state of readiness for security audits and assessments, ensuring that all security controls and measures are well-documented and effective. Developing and implementing disaster recovery plans to ensure business continuity in the event of a security incident or data loss. Efficiently managing and mitigating the impact of security incidents to minimise downtime and operational disruption. Knowledge and experience: Technical Proficiency: In-depth knowledge of network security software - Meraki Cloud, Cloudflare, Mimecast, encryption technologies, and other security hardware and software tools. Current Trends: Stay current with the latest trends in cybersecurity threats and defence strategies. Problem-Solving: Strong problem-solving skills and the ability to work well under pressure. Communication: Good communication skills to effectively train employees and coordinate with other departments. Functional/technical skills: Firewall Management: Proficiency in configuring and managing Firewalls to protect network boundaries. Intrusion Detection/Prevention Systems (IDS/IPS): Experience with IDS/IPS to monitor and respond to potential threats. VPNs and Remote Access: Knowledge of setting up and managing Virtual Private Networks (VPNs) and secure remote access solutions. Patch Management: Ability to manage and deploy security patches and updates to systems and applications. Endpoint Security: Experience with endpoint protection solutions, such as antivirus and anti-malware software. Proficiency in implementing and managing encryption technologies to protect data at rest and in transit. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Mar 30, 2026
Full time
Job Purpose: This role is responsible for overseeing and enhancing the security of our IT systems, data, and networks. You will conduct regular security audits, assessments, and tests, and identify and resolve any vulnerabilities or breaches.You will also develop and implement security policies, procedures, and standards, and ensure compliance with the relevant laws and regulations, and train and educate employees on the best practices and awareness of IT security. Operating Environment: The role operates within the IT Services Team, The IT Services Team includes specialist staff delivering core outputs that are both external-facing and internal key enablers. Framework & Boundaries: The role is responsible for improving the quality, wellbeing and efficiency of our IT Security. The role has external-facing responsibilities and is required and authorised to act as a representative for the organisation. Key accountabilities: Monitor and Inspect: Regularly monitor the network for security threats or breaches. Policy Development: Develop and implement security policies and procedures to safeguard data and systems. Vulnerability Testing: Perform regular vulnerability testing and risk assessments to identify and mitigate security risks. Incident Response: Investigate security incidents and provide post-event analysis and recommendations. Security Tools Management: Manage and maintain Firewalls, intrusion detection and prevention systems, antivirus software, and other security tools. Compliance: Ensure compliance with industry regulations and standards. Training: Train technical and non-technical employees on security protocols, procedures, and best practices. Disaster Recovery: Participate in disaster recovery planning and testing to ensure business continuity in the event of a security incident. Job impact: Risk Mitigation: Implementing robust security measures to significantly reduce the risk of data breaches, cyber-attacks, and other security incidents. Proactive Threat Management: Identifying and addressing vulnerabilities before they can be exploited, thereby enhancing the overall security posture of the organisation. Ensuring that the organisation complies with relevant laws, regulations, and industry standards (eg, GDPR, HIPAA, PCI-DSS), thereby avoiding legal penalties and enhancing trust with stakeholders. Maintaining a state of readiness for security audits and assessments, ensuring that all security controls and measures are well-documented and effective. Developing and implementing disaster recovery plans to ensure business continuity in the event of a security incident or data loss. Efficiently managing and mitigating the impact of security incidents to minimise downtime and operational disruption. Knowledge and experience: Technical Proficiency: In-depth knowledge of network security software - Meraki Cloud, Cloudflare, Mimecast, encryption technologies, and other security hardware and software tools. Current Trends: Stay current with the latest trends in cybersecurity threats and defence strategies. Problem-Solving: Strong problem-solving skills and the ability to work well under pressure. Communication: Good communication skills to effectively train employees and coordinate with other departments. Functional/technical skills: Firewall Management: Proficiency in configuring and managing Firewalls to protect network boundaries. Intrusion Detection/Prevention Systems (IDS/IPS): Experience with IDS/IPS to monitor and respond to potential threats. VPNs and Remote Access: Knowledge of setting up and managing Virtual Private Networks (VPNs) and secure remote access solutions. Patch Management: Ability to manage and deploy security patches and updates to systems and applications. Endpoint Security: Experience with endpoint protection solutions, such as antivirus and anti-malware software. Proficiency in implementing and managing encryption technologies to protect data at rest and in transit. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.
Oct 07, 2025
Full time
Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.
Infrastructure Engineer Inside IR35 6 Months Remote NPPV3 We are looking for an experienced Infrastructure Engineer with strong technical skills across Azure, Windows 11 Deployments as well as standard Windows technologies such as Active Directory, DNS, DHCP who is comfortable working both BAU and Project workstreams. There are a few main responsibilities, such as: Manage incident and request fulfilment tickets within SLA s Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives and participating in investigations & remediation of any vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. There is minimum level of technical expertise required: MUST have NPPV3 Experienced 3rd line Infrastructure Technical Specialist with strong Windows 11 Deployments Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies, Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation, VMWARE and Vsphere IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning
Oct 07, 2025
Contractor
Infrastructure Engineer Inside IR35 6 Months Remote NPPV3 We are looking for an experienced Infrastructure Engineer with strong technical skills across Azure, Windows 11 Deployments as well as standard Windows technologies such as Active Directory, DNS, DHCP who is comfortable working both BAU and Project workstreams. There are a few main responsibilities, such as: Manage incident and request fulfilment tickets within SLA s Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives and participating in investigations & remediation of any vulnerabilities or Security breaches Implementation of infrastructure design and build best practices. There is minimum level of technical expertise required: MUST have NPPV3 Experienced 3rd line Infrastructure Technical Specialist with strong Windows 11 Deployments Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code Microsoft Windows technologies, Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy Virtualisation, VMWARE and Vsphere IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS) SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning
Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. You must have experience working with a Managed Service Provider. Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations. Benefits: Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. West Bromwich hospitality box access for employees. Community and Charity Involvement Key Responsibilities for the Tier 2 Service Desk Engineer: Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries. Support a diverse range of customers across multiple industries. Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary. Assist in networking tasks and infrastructure support. Time and a half if you are working matchdays. Work collaboratively with the wider technical team, including field engineers. Participate in knowledge sharing to help up skill members of the team. Ensure timely and professional communication with clients Requirements of the Tier 2 Service Desk Engineer: Proven experience in an MSP environment is essential. Strong technical troubleshooting skills. Experience in networking and infrastructure support. Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange. Experience with virtualisation technologies such as VMware or Hyper-V. Knowledge of firewalls, routers, and switches. Experience with remote monitoring and management (RMM) tools. Familiarity with backup and disaster recovery solutions. Ability to work independently and as part of a team. Excellent communication and problem-solving skills. A proactive and customer-focused approach. Flexible to attend match day on site response, which will be paid at time and a half. This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career progression.
Oct 07, 2025
Full time
Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. You must have experience working with a Managed Service Provider. Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations. Benefits: Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. West Bromwich hospitality box access for employees. Community and Charity Involvement Key Responsibilities for the Tier 2 Service Desk Engineer: Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries. Support a diverse range of customers across multiple industries. Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary. Assist in networking tasks and infrastructure support. Time and a half if you are working matchdays. Work collaboratively with the wider technical team, including field engineers. Participate in knowledge sharing to help up skill members of the team. Ensure timely and professional communication with clients Requirements of the Tier 2 Service Desk Engineer: Proven experience in an MSP environment is essential. Strong technical troubleshooting skills. Experience in networking and infrastructure support. Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange. Experience with virtualisation technologies such as VMware or Hyper-V. Knowledge of firewalls, routers, and switches. Experience with remote monitoring and management (RMM) tools. Familiarity with backup and disaster recovery solutions. Ability to work independently and as part of a team. Excellent communication and problem-solving skills. A proactive and customer-focused approach. Flexible to attend match day on site response, which will be paid at time and a half. This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career progression.
Graduate Network Engineer Hybrid role - 2 days per week on site, 3 days WFH This is an exciting opportunity for a recent Computer Networking graduate to begin a career with a leading Managed Services Provider (MSP) that delivers Cloud, Connectivity, Unified Communications, and Collaboration services to enterprise-scale organisations and household-name clients. The company has grown rapidly through both acquisition and organic expansion, and they are now looking for a motivated graduate with a strong interest in networking and IT infrastructure to join their Network Support team. As part of an experienced and collaborative technical team, you will gain hands-on exposure to real-world networking environments, troubleshooting issues and developing a broad technical skill set. This is an excellent platform for career progression, with structured training and opportunities to advance into specialist roles. Key Responsibilities: Provide high-quality IT and network support to clients, ensuring service levels are met Troubleshoot and resolve incidents, escalating where required Maintain and update internal technical documentation Continuously build your knowledge across networking, cloud services, and IT systems Work closely with senior engineers to gain mentorship and experience in enterprise environments Requirements: A degree in Computer Networking, Network Engineering, or hold a relevant certification (CompTIA etc.) A basic knowledge/interest of Cisco networking fundamentals (routers, switches, firewalls) Strong communication skills and a passion for developing a technical career Salary & Benefits 30,000 - 36,000 DOE (inclusive of shift alowance) Hybrid working (2 days onsite, 3 days WFH) plus excellent benefits and a clear pathways for career progression into senior engineering and specialist roles Working Hours: Mon-Thu 9am-5:30pm, Fri 9am-3:30pm Alternative shift option: 2 days, 2 nights, 4 days off (7am-7pm / 7pm-7am), with 1 day per week onsite (rest WFH) plus 20% shift allowance.
Oct 02, 2025
Full time
Graduate Network Engineer Hybrid role - 2 days per week on site, 3 days WFH This is an exciting opportunity for a recent Computer Networking graduate to begin a career with a leading Managed Services Provider (MSP) that delivers Cloud, Connectivity, Unified Communications, and Collaboration services to enterprise-scale organisations and household-name clients. The company has grown rapidly through both acquisition and organic expansion, and they are now looking for a motivated graduate with a strong interest in networking and IT infrastructure to join their Network Support team. As part of an experienced and collaborative technical team, you will gain hands-on exposure to real-world networking environments, troubleshooting issues and developing a broad technical skill set. This is an excellent platform for career progression, with structured training and opportunities to advance into specialist roles. Key Responsibilities: Provide high-quality IT and network support to clients, ensuring service levels are met Troubleshoot and resolve incidents, escalating where required Maintain and update internal technical documentation Continuously build your knowledge across networking, cloud services, and IT systems Work closely with senior engineers to gain mentorship and experience in enterprise environments Requirements: A degree in Computer Networking, Network Engineering, or hold a relevant certification (CompTIA etc.) A basic knowledge/interest of Cisco networking fundamentals (routers, switches, firewalls) Strong communication skills and a passion for developing a technical career Salary & Benefits 30,000 - 36,000 DOE (inclusive of shift alowance) Hybrid working (2 days onsite, 3 days WFH) plus excellent benefits and a clear pathways for career progression into senior engineering and specialist roles Working Hours: Mon-Thu 9am-5:30pm, Fri 9am-3:30pm Alternative shift option: 2 days, 2 nights, 4 days off (7am-7pm / 7pm-7am), with 1 day per week onsite (rest WFH) plus 20% shift allowance.
Role Title: Security Engineer Start Date: ASAP End Date: 31st Mar 2026 Location: South of Manchester or Glasgow - 3 days on site per week Rate: 600 per day - PAYE via Umbrella Only Role Overview: We are seeking a highly capable Security Engineer to join a focused team developing a telemetry pipeline MVP. This role requires deep technical expertise in containerised environments, observability tooling, and secure infrastructure design. The ideal candidate will ensure that security is embedded across the pipeline architecture, from deployment to data flow, while collaborating closely with DevOps and development teams. Key Responsibilities: Design and implement security controls across containerised environments using Kubernetes and OpenShift Ensure secure configuration and access management within GitLab version control and CI/CD pipelines Integrate and secure telemetry tools including Cribl, Elastic, Splunk, Fluentd, and Syslog Conduct threat modelling, vulnerability assessments, and risk analysis for the telemetry pipeline Collaborate with DevOps engineers to embed security into infrastructure-as-code and deployment workflows Monitor and respond to security events and alerts from observability platforms Maintain documentation of security architecture, policies, and incident response procedures Required Skills & Experience: Strong hands-on experience with Kubernetes and OpenShift in secure production environments Proficiency in GitLab and secure CI/CD pipeline practices Familiarity with telemetry and logging tools: Cribl, Elastic, Splunk, Fluentd, and Syslog Deep understanding of networking protocols, firewalls, VPNs, and security principles Experience with security frameworks (e.g., NIST, ISO 27001) and compliance requirements Knowledge of container security tools (e.g., Aqua, Twistlock, Trivy) and vulnerability scanners Excellent analytical and communication skills Preferred Qualifications: Certifications such as CISSP, CISM, CKS (Certified Kubernetes Security Specialist), or equivalent Experience in building MVPs or working in startup-like environments Familiarity with cloud security (AWS, Azure, GCP)
Oct 01, 2025
Contractor
Role Title: Security Engineer Start Date: ASAP End Date: 31st Mar 2026 Location: South of Manchester or Glasgow - 3 days on site per week Rate: 600 per day - PAYE via Umbrella Only Role Overview: We are seeking a highly capable Security Engineer to join a focused team developing a telemetry pipeline MVP. This role requires deep technical expertise in containerised environments, observability tooling, and secure infrastructure design. The ideal candidate will ensure that security is embedded across the pipeline architecture, from deployment to data flow, while collaborating closely with DevOps and development teams. Key Responsibilities: Design and implement security controls across containerised environments using Kubernetes and OpenShift Ensure secure configuration and access management within GitLab version control and CI/CD pipelines Integrate and secure telemetry tools including Cribl, Elastic, Splunk, Fluentd, and Syslog Conduct threat modelling, vulnerability assessments, and risk analysis for the telemetry pipeline Collaborate with DevOps engineers to embed security into infrastructure-as-code and deployment workflows Monitor and respond to security events and alerts from observability platforms Maintain documentation of security architecture, policies, and incident response procedures Required Skills & Experience: Strong hands-on experience with Kubernetes and OpenShift in secure production environments Proficiency in GitLab and secure CI/CD pipeline practices Familiarity with telemetry and logging tools: Cribl, Elastic, Splunk, Fluentd, and Syslog Deep understanding of networking protocols, firewalls, VPNs, and security principles Experience with security frameworks (e.g., NIST, ISO 27001) and compliance requirements Knowledge of container security tools (e.g., Aqua, Twistlock, Trivy) and vulnerability scanners Excellent analytical and communication skills Preferred Qualifications: Certifications such as CISSP, CISM, CKS (Certified Kubernetes Security Specialist), or equivalent Experience in building MVPs or working in startup-like environments Familiarity with cloud security (AWS, Azure, GCP)
Network Architect London (Hybrid, 3 days in office) £80,000-£85,000 + Bonus + Benefits Zachary Daniels are delighted to be working with a global business during an exciting period of transformation, to recruit a Network Architect / Specialist. This is a strategic and hands-on role, responsible for shaping and evolving enterprise network architecture across the UK and Europe. With a remit covering multiple sites in London, Belgium, and Denmark, you'll design and deliver resilient, scalable, and secure networks that support warehousing, manufacturing, and industrial operations. Balancing technical depth with architectural strategy, you'll work with Cisco Meraki, Fortinet, and third-party providers to ensure best-in-class performance and security. Benefits You'll Enjoy: Competitive salary up to £85,000 (DOE) + bonus Hybrid working (3 days in London office) International scope, with occasional travel to Belgium and Denmark Opportunity to lead network strategy across multi-site operations Role Responsibilities: Design, implement, and evolve enterprise network architecture across the UK and Europe. Deliver secure, scalable, and resilient network solutions tailored to business needs. Manage Cisco Meraki and Fortinet solutions across design, deployment, monitoring, and troubleshooting. Lead on network security, including firewalls, segmentation, and IT/OT integration. Collaborate with and manage outsourced network providers. Provide input on Wi-Fi, industrial site networks, and connectivity projects. Ensure compliance with NIS2, ISO 27001, and GDPR. Partner with IT leadership to align network architecture with wider business strategy. About You: Experienced as a Network Architect, Senior Network Engineer, or similar in a multi-site environment. Strong hands-on expertise in Cisco Meraki and/or Fortinet technologies. Proven track record in network security, firewalls, segmentation, and IT/OT integration. Experience within manufacturing, industrial, or warehousing settings. Strong stakeholder management skills with the ability to bridge technical and business conversations. Familiarity with EU compliance frameworks including ISO 27001 and NIS2. Cisco certifications (CCNP/CCIE, Meraki Solutions Specialist, or Fortinet NSE) highly desirable. Additional security certifications (CISSP, CISM, CompTIA Security+/Network+) an advantage. Apply today with your most up-to-date CV! BBBH34502
Sep 24, 2025
Full time
Network Architect London (Hybrid, 3 days in office) £80,000-£85,000 + Bonus + Benefits Zachary Daniels are delighted to be working with a global business during an exciting period of transformation, to recruit a Network Architect / Specialist. This is a strategic and hands-on role, responsible for shaping and evolving enterprise network architecture across the UK and Europe. With a remit covering multiple sites in London, Belgium, and Denmark, you'll design and deliver resilient, scalable, and secure networks that support warehousing, manufacturing, and industrial operations. Balancing technical depth with architectural strategy, you'll work with Cisco Meraki, Fortinet, and third-party providers to ensure best-in-class performance and security. Benefits You'll Enjoy: Competitive salary up to £85,000 (DOE) + bonus Hybrid working (3 days in London office) International scope, with occasional travel to Belgium and Denmark Opportunity to lead network strategy across multi-site operations Role Responsibilities: Design, implement, and evolve enterprise network architecture across the UK and Europe. Deliver secure, scalable, and resilient network solutions tailored to business needs. Manage Cisco Meraki and Fortinet solutions across design, deployment, monitoring, and troubleshooting. Lead on network security, including firewalls, segmentation, and IT/OT integration. Collaborate with and manage outsourced network providers. Provide input on Wi-Fi, industrial site networks, and connectivity projects. Ensure compliance with NIS2, ISO 27001, and GDPR. Partner with IT leadership to align network architecture with wider business strategy. About You: Experienced as a Network Architect, Senior Network Engineer, or similar in a multi-site environment. Strong hands-on expertise in Cisco Meraki and/or Fortinet technologies. Proven track record in network security, firewalls, segmentation, and IT/OT integration. Experience within manufacturing, industrial, or warehousing settings. Strong stakeholder management skills with the ability to bridge technical and business conversations. Familiarity with EU compliance frameworks including ISO 27001 and NIS2. Cisco certifications (CCNP/CCIE, Meraki Solutions Specialist, or Fortinet NSE) highly desirable. Additional security certifications (CISSP, CISM, CompTIA Security+/Network+) an advantage. Apply today with your most up-to-date CV! BBBH34502
