Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator
Jun 14, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator
Business Manager to the Operating Board London Bridge (Hybrid Working) Full-time Permanent 24 days holiday + bank holidays Salary: 60,000 - 65,000 About the Company This organisation is a market-leading clean energy business at the forefront of renewable energy. The company combines engineering, science, and innovation with a collaborative, forward-thinking culture, offering employees the opportunity to play a meaningful role in tackling global energy and sustainability challenges. The Opportunity We are seeking a highly organised and commercially astute Business Manager to the Operating Board to play a pivotal role at the heart of the organisation. This is a unique opportunity to work directly with senior leadership, supporting strategic decision-making, governance, and execution of key business priorities. Acting as a trusted advisor and central coordinator, you will ensure alignment across business planning, performance management, and operational delivery-driving efficiency and impact at board level. Key Responsibilities Operating Board Support Coordinate and manage the Operating Board calendar, including board meetings, steering committees and leadership events Prepare and collate high-quality board packs, reports and briefing materials Develop agendas and decision papers to support effective discussions and outcomes Attend board meetings, track actions and ensure delivery against commitments Support board members with planning and prioritisation of key initiatives Coordination & Delivery Translate board-level priorities into clear, actionable plans Track progress against business objectives, KPIs and strategic initiatives Identify risks, dependencies and delivery challenges, escalating where required Drive cross-functional alignment across departments and stakeholders Governance & Reporting Establish and maintain robust governance frameworks and decision-making processes Produce executive dashboards, reports and performance insights Support annual planning cycles, budgeting and operational reviews Ensure adherence to governance standards and internal policies Stakeholder Management Build strong relationships with senior leaders and key stakeholders Act as a central coordination point between the Operating Board and wider business Facilitate leadership meetings, workshops and communications Handle sensitive and confidential information with discretion Operational Improvement Identify and implement improvements to board processes and reporting Support or lead strategic and transformation initiatives Drive continuous improvement across executive operations About You Proven experience in a Business Manager, Chief of Staff, or similar strategic role Exceptional organisational and project management skills Strong stakeholder management and communication abilities Commercially aware, with the ability to interpret data and business performance Proactive and adaptable, able to manage competing priorities at pace Experience supporting senior leadership or board-level stakeholders What's on Offer Hybrid working (London Bridge office + home working) 24 days holiday plus bank holidays A high-impact, visible role working closely with senior leadership Opportunity to contribute to a sustainability-driven, innovative business Collaborative and fast-paced working environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 13, 2026
Full time
Business Manager to the Operating Board London Bridge (Hybrid Working) Full-time Permanent 24 days holiday + bank holidays Salary: 60,000 - 65,000 About the Company This organisation is a market-leading clean energy business at the forefront of renewable energy. The company combines engineering, science, and innovation with a collaborative, forward-thinking culture, offering employees the opportunity to play a meaningful role in tackling global energy and sustainability challenges. The Opportunity We are seeking a highly organised and commercially astute Business Manager to the Operating Board to play a pivotal role at the heart of the organisation. This is a unique opportunity to work directly with senior leadership, supporting strategic decision-making, governance, and execution of key business priorities. Acting as a trusted advisor and central coordinator, you will ensure alignment across business planning, performance management, and operational delivery-driving efficiency and impact at board level. Key Responsibilities Operating Board Support Coordinate and manage the Operating Board calendar, including board meetings, steering committees and leadership events Prepare and collate high-quality board packs, reports and briefing materials Develop agendas and decision papers to support effective discussions and outcomes Attend board meetings, track actions and ensure delivery against commitments Support board members with planning and prioritisation of key initiatives Coordination & Delivery Translate board-level priorities into clear, actionable plans Track progress against business objectives, KPIs and strategic initiatives Identify risks, dependencies and delivery challenges, escalating where required Drive cross-functional alignment across departments and stakeholders Governance & Reporting Establish and maintain robust governance frameworks and decision-making processes Produce executive dashboards, reports and performance insights Support annual planning cycles, budgeting and operational reviews Ensure adherence to governance standards and internal policies Stakeholder Management Build strong relationships with senior leaders and key stakeholders Act as a central coordination point between the Operating Board and wider business Facilitate leadership meetings, workshops and communications Handle sensitive and confidential information with discretion Operational Improvement Identify and implement improvements to board processes and reporting Support or lead strategic and transformation initiatives Drive continuous improvement across executive operations About You Proven experience in a Business Manager, Chief of Staff, or similar strategic role Exceptional organisational and project management skills Strong stakeholder management and communication abilities Commercially aware, with the ability to interpret data and business performance Proactive and adaptable, able to manage competing priorities at pace Experience supporting senior leadership or board-level stakeholders What's on Offer Hybrid working (London Bridge office + home working) 24 days holiday plus bank holidays A high-impact, visible role working closely with senior leadership Opportunity to contribute to a sustainability-driven, innovative business Collaborative and fast-paced working environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
JRRL are currently seeking an Office Administrator to support HR operations, team office duties and supporting senior managers. This position will be based in Northwich, Cheshire. Our client is seeking someone that can work full time 37.5 hours per week or Part Time 30 hours per week. Key responsibilities of the Office Administrator: Supporting the HR Coordinator and senior members with office duties in a professional and confident manner. Assist with HR administration including starter/leaver processes, pre-employment checks, contract amendments, and induction processes. Assist and cover payroll processing. To assist with travel arrangements and itinerary planning. Maintain and update electronic personnel records. Personal specification of the Office Administrator: Good all round administration experience. HR administration experience (not essential as full training given). A proactive approach, self-motivated and enthusiastic. A can-do and flexible approach with the ability to adapt to changing priorities. Excellent organisational skills, including the ability to manage time effectively. Strong IT skills, skilled in using Microsoft Word and Excel. Benefits for the Office Administrator: 25 days holiday + bank holidays. Hybrid Working 2 days working from home. Workplace Pension. Life Assurance and Income Protection (after probation). Private Medical Insurance. Cycle to Work Scheme. This role is a full-time/part time (30 hours) permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.
Jun 12, 2026
Full time
JRRL are currently seeking an Office Administrator to support HR operations, team office duties and supporting senior managers. This position will be based in Northwich, Cheshire. Our client is seeking someone that can work full time 37.5 hours per week or Part Time 30 hours per week. Key responsibilities of the Office Administrator: Supporting the HR Coordinator and senior members with office duties in a professional and confident manner. Assist with HR administration including starter/leaver processes, pre-employment checks, contract amendments, and induction processes. Assist and cover payroll processing. To assist with travel arrangements and itinerary planning. Maintain and update electronic personnel records. Personal specification of the Office Administrator: Good all round administration experience. HR administration experience (not essential as full training given). A proactive approach, self-motivated and enthusiastic. A can-do and flexible approach with the ability to adapt to changing priorities. Excellent organisational skills, including the ability to manage time effectively. Strong IT skills, skilled in using Microsoft Word and Excel. Benefits for the Office Administrator: 25 days holiday + bank holidays. Hybrid Working 2 days working from home. Workplace Pension. Life Assurance and Income Protection (after probation). Private Medical Insurance. Cycle to Work Scheme. This role is a full-time/part time (30 hours) permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.
This Surrey center based role will involve leading and managing a team of skills coaches/ assessors working closley with the Quality Manager to Design and implement learning resources and methods of assessment to ensure learners gather high quality evidence towards their apprenticeship Standard to upload to their designated e portfolio system and learning plan. Where required, to complete induction and onboarding processes including Training Plans and Apprenticeship Agreements. Deliver training, workshops and one to one support and coaching sessions to the skills coaches and asessors, reflect the approved delivery plan and e portfolio milestones. Ensure that in every session all Coaches deliver content to ensure apprentices develop new knowledge, skills and behaviours and are confident to apply these in their workplace. Ensure that resources are approved and fit for purpose prior to use in conjunction with the Quality Manager. Ensure that Coaches deliver embedded and stand alone maths, English and digital skills as part of the curriculum (intent) Support MIT Employees, mentors and employers to understand their commitment and responsibilities to apprentices. Ensure that all Skills Coaches respond to requests for information from the allocated Learning Coach in a timely manner. Understand, adhere to and apply MITSkills Safeguarding and Prevent procedures to ensure learners feel safe and are protected at all times. Ensure that Skills Coaches plan and deliver learning to meet their off the job commitment. Support Skills Coaches to overcome barriers to learning and adapt delivery to meet learner s needs signpost for support where necessary to ensure learners have access to high quality and impartial information, advice and guidance (IAG). Ensure Skill Coaches complete, organise and maintain documentation on learner progress for the entirety of the learner journey in conjunction with Sector Leads. Willingness to work in a flexible way including evenings on occasion as required at various location if required Provide access to information and work schedules to support the observation & peer observation process. Conduct formative and summative internal verifications under the direction and guidance of the Quality Lead. Manage own diary effectively to ensure timely visits and reviews are conducted maintain an up to date calendar to support the observation and quality assurance process. In conjunction with the Sector leads, Identify any apprentice who is at risk of leaving their training early and provide extra support whilst informing Operations. Comply with internal and external quality standards, audits and inspections. Promote, adhere to and comply with arrangements and working practices for the following Equality and Diversity, British Values. Safeguarding, Anti-Bullying and Peer on Peer abuse Promote and adhere to Health and Safety arrangements as directed by policies and risk assessments. Work in collaboration with colleagues to achieve company objectives In conjunction with the Quality manager, Maintain qualifications, competency and a record of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Lead working groups and CPD session as directed. Maintain own and Skills Coaches records of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Skills and Abilities: Be able to work in a collaborative and multi-disciplinary environment and work in a professional way at all times. To communicate effectively, both verbally and in writing To produce accurate and concise reports to highlight areas of success and improvement. To work collaboratively with team members and to take on board constructive and developmental feedback to improve the learner experience. Manage staff to ensure deadlines are met. To apply the principles of MIT Skills safeguarding, Prevent and equality and diversity agendas. Be highly organised, paying close attention to detail. Be emotionally resilient and be able to work in a challenging environment. Work in an organisation that is undergoing change due to development and growth. Manage and set daily workflows of the Skills Coach team and IQA s for the department. To be the first point of contact and find resolution for the teaching team using a solutions focussed mindset To keep the team motivated and organised To monitor and performance manage the team against KPI requirements in order for contractual targets to be met To provide feedback, training and coaching to the team. Responsible for ongoing training and development within the department To meet personal KPI s in order for the company to meet its targets To lead, monitor and work closely with Coaches to ensure allocation, capacity and deadlines are met and ensuring learning delivers the off the job requirement. Guiding and supporting skill coaches to ensure quality and consistency of assessment and teaching practice. Planning and monitoring formative and summative internal verification In conjunction with the quality manager coordinate external quality assurance visits. Champion IAG practices and ensure Coaches are skilled at delivering effective IAG in line with MITSkills IAG Policy and arrangements Ensure the departments full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. Undertaking staff development and appraisal under the direction of the HR Lead. To produce and present monthly management reports to the senior management team Conduct OTLA s for the department as directed by the Teaching & Learning Coordinator and OTL Strategy Carry out the duties stated in the quality calendar Develop and monitor sampling strategies and plans for all qualifications. Ensure that schemes of work are used to ensure a well-planned learner journey and are mapped to the KSBs of each Standard Take responsibility for developing and reviewing the approved training plans and competency and prior learning documents Participate in the recruitment and selection of new Skills Coaches Key Performance Indicators Skills Coach Management To ensure sectors 8 weekly reviews are completed with the apprentice employer/mentor Full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. To observe all stages of delivery and to provide developmental support and guidance to To ensure at least a minimum of a 75% success rate at EPA & Timely completion for gateway. Maintain a minimum Grade 2 observation grade across the department . Ensure the department strives for 100% and maintains at least 90% learner and employer satisfaction. To provide full management reports and RAG rating of learners for the senior management team. Complete a monthly sample of learning plans and reviews to ensure that Coaches are compliant with all regulatory requirements Conduct OTLA s for the department to reflect the OTLA schedule Facilitate sector based standardisation activities as per quality calendar Complete allocated tasks in line with the quality calender
Jun 12, 2026
Full time
This Surrey center based role will involve leading and managing a team of skills coaches/ assessors working closley with the Quality Manager to Design and implement learning resources and methods of assessment to ensure learners gather high quality evidence towards their apprenticeship Standard to upload to their designated e portfolio system and learning plan. Where required, to complete induction and onboarding processes including Training Plans and Apprenticeship Agreements. Deliver training, workshops and one to one support and coaching sessions to the skills coaches and asessors, reflect the approved delivery plan and e portfolio milestones. Ensure that in every session all Coaches deliver content to ensure apprentices develop new knowledge, skills and behaviours and are confident to apply these in their workplace. Ensure that resources are approved and fit for purpose prior to use in conjunction with the Quality Manager. Ensure that Coaches deliver embedded and stand alone maths, English and digital skills as part of the curriculum (intent) Support MIT Employees, mentors and employers to understand their commitment and responsibilities to apprentices. Ensure that all Skills Coaches respond to requests for information from the allocated Learning Coach in a timely manner. Understand, adhere to and apply MITSkills Safeguarding and Prevent procedures to ensure learners feel safe and are protected at all times. Ensure that Skills Coaches plan and deliver learning to meet their off the job commitment. Support Skills Coaches to overcome barriers to learning and adapt delivery to meet learner s needs signpost for support where necessary to ensure learners have access to high quality and impartial information, advice and guidance (IAG). Ensure Skill Coaches complete, organise and maintain documentation on learner progress for the entirety of the learner journey in conjunction with Sector Leads. Willingness to work in a flexible way including evenings on occasion as required at various location if required Provide access to information and work schedules to support the observation & peer observation process. Conduct formative and summative internal verifications under the direction and guidance of the Quality Lead. Manage own diary effectively to ensure timely visits and reviews are conducted maintain an up to date calendar to support the observation and quality assurance process. In conjunction with the Sector leads, Identify any apprentice who is at risk of leaving their training early and provide extra support whilst informing Operations. Comply with internal and external quality standards, audits and inspections. Promote, adhere to and comply with arrangements and working practices for the following Equality and Diversity, British Values. Safeguarding, Anti-Bullying and Peer on Peer abuse Promote and adhere to Health and Safety arrangements as directed by policies and risk assessments. Work in collaboration with colleagues to achieve company objectives In conjunction with the Quality manager, Maintain qualifications, competency and a record of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Lead working groups and CPD session as directed. Maintain own and Skills Coaches records of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered. Skills and Abilities: Be able to work in a collaborative and multi-disciplinary environment and work in a professional way at all times. To communicate effectively, both verbally and in writing To produce accurate and concise reports to highlight areas of success and improvement. To work collaboratively with team members and to take on board constructive and developmental feedback to improve the learner experience. Manage staff to ensure deadlines are met. To apply the principles of MIT Skills safeguarding, Prevent and equality and diversity agendas. Be highly organised, paying close attention to detail. Be emotionally resilient and be able to work in a challenging environment. Work in an organisation that is undergoing change due to development and growth. Manage and set daily workflows of the Skills Coach team and IQA s for the department. To be the first point of contact and find resolution for the teaching team using a solutions focussed mindset To keep the team motivated and organised To monitor and performance manage the team against KPI requirements in order for contractual targets to be met To provide feedback, training and coaching to the team. Responsible for ongoing training and development within the department To meet personal KPI s in order for the company to meet its targets To lead, monitor and work closely with Coaches to ensure allocation, capacity and deadlines are met and ensuring learning delivers the off the job requirement. Guiding and supporting skill coaches to ensure quality and consistency of assessment and teaching practice. Planning and monitoring formative and summative internal verification In conjunction with the quality manager coordinate external quality assurance visits. Champion IAG practices and ensure Coaches are skilled at delivering effective IAG in line with MITSkills IAG Policy and arrangements Ensure the departments full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. Undertaking staff development and appraisal under the direction of the HR Lead. To produce and present monthly management reports to the senior management team Conduct OTLA s for the department as directed by the Teaching & Learning Coordinator and OTL Strategy Carry out the duties stated in the quality calendar Develop and monitor sampling strategies and plans for all qualifications. Ensure that schemes of work are used to ensure a well-planned learner journey and are mapped to the KSBs of each Standard Take responsibility for developing and reviewing the approved training plans and competency and prior learning documents Participate in the recruitment and selection of new Skills Coaches Key Performance Indicators Skills Coach Management To ensure sectors 8 weekly reviews are completed with the apprentice employer/mentor Full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented. To observe all stages of delivery and to provide developmental support and guidance to To ensure at least a minimum of a 75% success rate at EPA & Timely completion for gateway. Maintain a minimum Grade 2 observation grade across the department . Ensure the department strives for 100% and maintains at least 90% learner and employer satisfaction. To provide full management reports and RAG rating of learners for the senior management team. Complete a monthly sample of learning plans and reviews to ensure that Coaches are compliant with all regulatory requirements Conduct OTLA s for the department to reflect the OTLA schedule Facilitate sector based standardisation activities as per quality calendar Complete allocated tasks in line with the quality calender
Workplace Coordinator Salary: Circa 30,000 per annum (Negotiable DOE) Location: Bradford, BD17 Hours: 37.5 hours per week Full-time, Permanent Position Our client is now seeking a highly organised and relationship focused Workplace Coordinator to support their Commercial and Senior Leadership Teams. This is a fast paced, analytical role suited to someone who enjoys problem solving, workforce coordination, and working collaboratively to ensure clinics across the UK operate smoothly and efficiently. The Key Responsibilities of the Workplace Coordinator: Coordinate clinic cover for various job roles, ensuring effective workforce planning Build and maintain strong working relationships with locums and colleagues across the business Ensure clinics are staffed efficiently in line with the agreed model Maintain accurate schedules, documentation, and system updates Collaborate closely with the Commercial and People Teams to ensure alignment and data accuracy Manage the locum budget and produce three month forecasts covering clinic requirements and locum spend Identify risks early and propose data driven solutions Respond confidently to short notice staffing requirements and make informed decisions under pressure Provide planning support and reporting to senior leadership The Key Requirements of the Workplace Coordinator: Essential: Strong Microsoft Office skills, particularly Excel Excellent verbal and written communication skills High level of accuracy and attention to detail Strong multitasking and problem solving abilities Full UK driving licence and access to a car Desirable: GCSE or A Level Mathematics (or equivalent) Experience working with multiple stakeholders in a fast paced environment Background in recruitment, workforce planning, scheduling, or coordination Who This Role Will Suit: Individuals with experience in coordination, scheduling, recruitment, or workforce planning Highly organised professionals who thrive in a dynamic, people focused environment Those who enjoy using data and insight to drive effective decision making The Successful Candidate Will Receive Excellent Benefits: 5 weeks' annual leave plus bank holidays Your birthday off Company pension scheme Simply Health medical cover Life assurance (2x salary) Family and friends discounts Opportunities for growth and development within a growing national organisation Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 12, 2026
Full time
Workplace Coordinator Salary: Circa 30,000 per annum (Negotiable DOE) Location: Bradford, BD17 Hours: 37.5 hours per week Full-time, Permanent Position Our client is now seeking a highly organised and relationship focused Workplace Coordinator to support their Commercial and Senior Leadership Teams. This is a fast paced, analytical role suited to someone who enjoys problem solving, workforce coordination, and working collaboratively to ensure clinics across the UK operate smoothly and efficiently. The Key Responsibilities of the Workplace Coordinator: Coordinate clinic cover for various job roles, ensuring effective workforce planning Build and maintain strong working relationships with locums and colleagues across the business Ensure clinics are staffed efficiently in line with the agreed model Maintain accurate schedules, documentation, and system updates Collaborate closely with the Commercial and People Teams to ensure alignment and data accuracy Manage the locum budget and produce three month forecasts covering clinic requirements and locum spend Identify risks early and propose data driven solutions Respond confidently to short notice staffing requirements and make informed decisions under pressure Provide planning support and reporting to senior leadership The Key Requirements of the Workplace Coordinator: Essential: Strong Microsoft Office skills, particularly Excel Excellent verbal and written communication skills High level of accuracy and attention to detail Strong multitasking and problem solving abilities Full UK driving licence and access to a car Desirable: GCSE or A Level Mathematics (or equivalent) Experience working with multiple stakeholders in a fast paced environment Background in recruitment, workforce planning, scheduling, or coordination Who This Role Will Suit: Individuals with experience in coordination, scheduling, recruitment, or workforce planning Highly organised professionals who thrive in a dynamic, people focused environment Those who enjoy using data and insight to drive effective decision making The Successful Candidate Will Receive Excellent Benefits: 5 weeks' annual leave plus bank holidays Your birthday off Company pension scheme Simply Health medical cover Life assurance (2x salary) Family and friends discounts Opportunities for growth and development within a growing national organisation Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
We're really proud to be recruiting exclusively for this exciting position as an Installation & Scheduling Coordinator . Working for an extremely successful company, on the outskirts of Canterbury, you'll join a business that has grown from 35 staff to 100! In this role, you'll be responsible for the end-to-end coordination and execution of service delivery activities. Including for example, installation delivery, engineer planning and resourcing, scheduling of national deployments, and maintenance response coordination. Operating within a highly reactive, fast paced environment where customer experience and service continuity are critical. This position ensures that all delivery and support activities meet defined Installation SLAs, while maintaining clear communication, expectation management, and operational control across internal teams, field engineers, and customers. Your next employer offers an enviable company culture, and you'll receive leading benefits: 25 days annual leave plus Bank holidays Birthdays Off 6 Month Reviews Home Broadband Regular Office Food Events Lunch & Learns with Leadership Team Regular Team Socials Concessions (Discounted UK Holidays, Sky TV Packages etc) Perkbox (Including over 9,000 perks, discounts and benefits) Virtual GP Appointments - Dr Care Anywhere Vitality Private Medical Insurance Please find further details below: Job Title: Installation & Planning Coordinator Location: Near Canterbury, Kent. Your own transport is essential due to the location of this company. This position is 100% office based. Salary: 30,000 - 32,000 Duration: 12 month FTC Hours: Monday to Friday, 9am - 5:30pm As the Installation & Planning Coordinator your responsibilities would be to: Service Delivery & Installation Management Own and manage the delivery of: New customer installations, rollout activities, moves, adds, and changes Ensure all installations are delivered in line with defined SLAs, quality standards, and customer expectations Maintain visibility of all active jobs, ensuring progress, completion, and closure Engineer Planning & Resource Management Plan and coordinate national field engineering resources, including Internal engineers and third-party contractors Optimise engineer utilisation across: Installations, Fault response, Maintenance and upgrade works Balance planned work vs reactive demand, ensuring priority alignment with SLAs and customer impact Scheduling & Coordination For Installations, Survey visits, Maintenance, and fault response Manage scheduling tools, workflows, and booking processes Ensure efficient routing and geographic clustering of jobs to maximise productivity Dynamically adjust schedules in response to incidents, delays, or changing priorities Incident & Maintenance Response Oversee coordination of faults, outages, and degraded service incidents Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments Act as an escalation point for major service-impacting issues Maintain communication with operators during incidents, ensuring transparency and confidence Supplier & Contractor Coordination Manage performance of third-party engineering partners and contractors Ensure adherence to: SLAs, quality standards, Health & Safety requirements, escalate and address under performance where required You'll be the ideal candidate if you have the following skills and experience: Proven experience in a Service Delivery, Field Operations, or Scheduling Management role Strong experience managing Field engineering teams and high-volume installation and fault workflows Demonstrable experience operating in a reactive, SLA-driven environment Strong organisational and coordination skills across multiple concurrent activities Excellent stakeholder and customer communication capability Next steps: If you have the above skills, you're someone who reacts effectively to priorities, aligns suppliers and stakeholders, and has clear communication skills, apply today! Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Senior Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 12, 2026
Contractor
We're really proud to be recruiting exclusively for this exciting position as an Installation & Scheduling Coordinator . Working for an extremely successful company, on the outskirts of Canterbury, you'll join a business that has grown from 35 staff to 100! In this role, you'll be responsible for the end-to-end coordination and execution of service delivery activities. Including for example, installation delivery, engineer planning and resourcing, scheduling of national deployments, and maintenance response coordination. Operating within a highly reactive, fast paced environment where customer experience and service continuity are critical. This position ensures that all delivery and support activities meet defined Installation SLAs, while maintaining clear communication, expectation management, and operational control across internal teams, field engineers, and customers. Your next employer offers an enviable company culture, and you'll receive leading benefits: 25 days annual leave plus Bank holidays Birthdays Off 6 Month Reviews Home Broadband Regular Office Food Events Lunch & Learns with Leadership Team Regular Team Socials Concessions (Discounted UK Holidays, Sky TV Packages etc) Perkbox (Including over 9,000 perks, discounts and benefits) Virtual GP Appointments - Dr Care Anywhere Vitality Private Medical Insurance Please find further details below: Job Title: Installation & Planning Coordinator Location: Near Canterbury, Kent. Your own transport is essential due to the location of this company. This position is 100% office based. Salary: 30,000 - 32,000 Duration: 12 month FTC Hours: Monday to Friday, 9am - 5:30pm As the Installation & Planning Coordinator your responsibilities would be to: Service Delivery & Installation Management Own and manage the delivery of: New customer installations, rollout activities, moves, adds, and changes Ensure all installations are delivered in line with defined SLAs, quality standards, and customer expectations Maintain visibility of all active jobs, ensuring progress, completion, and closure Engineer Planning & Resource Management Plan and coordinate national field engineering resources, including Internal engineers and third-party contractors Optimise engineer utilisation across: Installations, Fault response, Maintenance and upgrade works Balance planned work vs reactive demand, ensuring priority alignment with SLAs and customer impact Scheduling & Coordination For Installations, Survey visits, Maintenance, and fault response Manage scheduling tools, workflows, and booking processes Ensure efficient routing and geographic clustering of jobs to maximise productivity Dynamically adjust schedules in response to incidents, delays, or changing priorities Incident & Maintenance Response Oversee coordination of faults, outages, and degraded service incidents Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments Act as an escalation point for major service-impacting issues Maintain communication with operators during incidents, ensuring transparency and confidence Supplier & Contractor Coordination Manage performance of third-party engineering partners and contractors Ensure adherence to: SLAs, quality standards, Health & Safety requirements, escalate and address under performance where required You'll be the ideal candidate if you have the following skills and experience: Proven experience in a Service Delivery, Field Operations, or Scheduling Management role Strong experience managing Field engineering teams and high-volume installation and fault workflows Demonstrable experience operating in a reactive, SLA-driven environment Strong organisational and coordination skills across multiple concurrent activities Excellent stakeholder and customer communication capability Next steps: If you have the above skills, you're someone who reacts effectively to priorities, aligns suppliers and stakeholders, and has clear communication skills, apply today! Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Senior Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Help us to make a world of difference Urenco is a global leader in the production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We re looking for a fixed term contract Time and Attendance System Analyst. Based at our Capenhurst site you ll provide comprehensive support for the Time and Attendance system, from initial implementation to successful ongoing adoption of the system at Capenhurst. The Time and Attendance System Coordinator plays a crucial role in maintaining the integrity and efficiency of the organisation's time-tracking processes, contributing to smooth operations, informing Senior Management in their understanding of hours worked, accurate payroll management and activity costings. At Urenco we re committed to giving you opportunities to be your best. If you feel you meet some, but not all of what we're looking for, please still apply. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training and development experiences. Along with the opportunity to be mentored and coached by some of the smartest minds in the industry. What you ll do: Providing pragmatic and useful advice, guidance and support to the Time and Attendance process, working with the Time and Attendance Manager, across the following work fronts: System development and maintenance Reporting including time, job costing, absence and holidays Communications Process and Training development, amendment, roll out Continuous Improvement of all of the above. Support the development and implementation of solutions and processes which are: a fit for purpose take the best from both internal and external working ensure compliance with legislative, regulatory and company policy standards are practical to apply across Capenhurst. Provide day-to-day co-ordination and support to Time and Attendance System deliverables, including but not limited to scheduling briefings / focus groups / workshops, collating and synthesising feedback, producing summary insights and driving actions and delivery of improvements. Work collaboratively with colleagues to identify improvement opportunities and sharing of best practices across Time and Attendance Systems. Maintain delivery plans, system risk assessments and status reports to effectively support management of the Time and Attendance Business system and reporting Be a driver for change, providing a positive influence across Capenhurst in terms of Time and Attendance, standards and behaviours. Identify business risks and barriers to change adoption and identify/manage mitigations. Support the development of clear roles and responsibilities for users, managers, project manager, departmental administrators etc, which include knowledge transfer, reinforcement, and the ongoing ownership and monitoring of successful role delivery. What do you need to thrive in this role? Expected to have diverse range of skills capable of delivering across a range of topics with understanding gained through business experience to date. Degree qualification may be useful, but not essential if equivalent relevant experience and skills can be demonstrated Expected to have diverse range of skills capable of delivering across a range of topics with understanding gained through business experience to date. Degree qualification may be useful, but not essential if equivalent relevant experience and skills can be demonstrated Experience of working with and administering business critical systems such as SAP etc. Experience of working with and influencing across different levels of the organisation (including department managers and the wider work force). Experience of working at and across the Capenhurst Site with an understanding of the ways of working and current challenges The ability to analyse, interpret and report necessary data to stakeholders Experience of acting as a liaison with the business in order to achieve cultural improvements and ensuring completeness and accuracy with the system and maintaining stakeholder confidence and engagement What can you expect from us? More than just a job, we offer a future. More than just a place to work, we provide an opportunity to prosper. As an employee of Urenco you will receive: Annual leave starting at 25 days, which increases by one day for every two years of service up to a maximum of 30 days. In addition, you will accrue 13 additional days off to be used flexibly. There s also a newly added scheme for buying and selling holiday, up to 5 days. A diverse range of family friendly policies. A generous bonus scheme. A defined contribution pension scheme; with up to 16% employer s contribution. Single private medical and dental cover. Flexible benefits package; including life assurance and income protection. In addition, you ll have an opportunity to purchase additional benefits that suit your lifestyle and take advantage of tax and NI savings. Education and training; we take pride in helping people learn and develop by supporting, accelerating and directing your learning. As well as the completion of mandatory health and safety courses, training packages will be offered to meet your specific needs. FTC duration until end October 2027 Security vetting Due to the nature of the industry that Urenco operates in, all personnel regardless of employment status working for Urenco are required to obtain security clearance at the level required for their role. Security clearances are assessed in accordance with regulations and official guidance issued by the relevant competent authorities for national security vetting. In certain circumstances, additional enhanced security clearance considerations apply to roles within Urenco owing to the particular activities that the Urenco Group undertakes in relation to uranium enrichment. Successful candidates will need to satisfy security requirements, and all offers of appointment are made subject to the successful approval of all checks initiated. Creating a diverse and inclusive workforce As a truly global company with a presence in the UK, USA, Germany, and the Netherlands, we know that our individual differences make us stronger. Putting people at the heart of our business, we strive to create an open and inclusive workplace that allows every voice to be heard and diversity to thrive. If you require any reasonable adjustments to the recruitment process, please let our talent acquisition team know. Because together, we are one Urenco. We are enriching the world. And enriching your future.
Jun 11, 2026
Contractor
Help us to make a world of difference Urenco is a global leader in the production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We re looking for a fixed term contract Time and Attendance System Analyst. Based at our Capenhurst site you ll provide comprehensive support for the Time and Attendance system, from initial implementation to successful ongoing adoption of the system at Capenhurst. The Time and Attendance System Coordinator plays a crucial role in maintaining the integrity and efficiency of the organisation's time-tracking processes, contributing to smooth operations, informing Senior Management in their understanding of hours worked, accurate payroll management and activity costings. At Urenco we re committed to giving you opportunities to be your best. If you feel you meet some, but not all of what we're looking for, please still apply. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training and development experiences. Along with the opportunity to be mentored and coached by some of the smartest minds in the industry. What you ll do: Providing pragmatic and useful advice, guidance and support to the Time and Attendance process, working with the Time and Attendance Manager, across the following work fronts: System development and maintenance Reporting including time, job costing, absence and holidays Communications Process and Training development, amendment, roll out Continuous Improvement of all of the above. Support the development and implementation of solutions and processes which are: a fit for purpose take the best from both internal and external working ensure compliance with legislative, regulatory and company policy standards are practical to apply across Capenhurst. Provide day-to-day co-ordination and support to Time and Attendance System deliverables, including but not limited to scheduling briefings / focus groups / workshops, collating and synthesising feedback, producing summary insights and driving actions and delivery of improvements. Work collaboratively with colleagues to identify improvement opportunities and sharing of best practices across Time and Attendance Systems. Maintain delivery plans, system risk assessments and status reports to effectively support management of the Time and Attendance Business system and reporting Be a driver for change, providing a positive influence across Capenhurst in terms of Time and Attendance, standards and behaviours. Identify business risks and barriers to change adoption and identify/manage mitigations. Support the development of clear roles and responsibilities for users, managers, project manager, departmental administrators etc, which include knowledge transfer, reinforcement, and the ongoing ownership and monitoring of successful role delivery. What do you need to thrive in this role? Expected to have diverse range of skills capable of delivering across a range of topics with understanding gained through business experience to date. Degree qualification may be useful, but not essential if equivalent relevant experience and skills can be demonstrated Expected to have diverse range of skills capable of delivering across a range of topics with understanding gained through business experience to date. Degree qualification may be useful, but not essential if equivalent relevant experience and skills can be demonstrated Experience of working with and administering business critical systems such as SAP etc. Experience of working with and influencing across different levels of the organisation (including department managers and the wider work force). Experience of working at and across the Capenhurst Site with an understanding of the ways of working and current challenges The ability to analyse, interpret and report necessary data to stakeholders Experience of acting as a liaison with the business in order to achieve cultural improvements and ensuring completeness and accuracy with the system and maintaining stakeholder confidence and engagement What can you expect from us? More than just a job, we offer a future. More than just a place to work, we provide an opportunity to prosper. As an employee of Urenco you will receive: Annual leave starting at 25 days, which increases by one day for every two years of service up to a maximum of 30 days. In addition, you will accrue 13 additional days off to be used flexibly. There s also a newly added scheme for buying and selling holiday, up to 5 days. A diverse range of family friendly policies. A generous bonus scheme. A defined contribution pension scheme; with up to 16% employer s contribution. Single private medical and dental cover. Flexible benefits package; including life assurance and income protection. In addition, you ll have an opportunity to purchase additional benefits that suit your lifestyle and take advantage of tax and NI savings. Education and training; we take pride in helping people learn and develop by supporting, accelerating and directing your learning. As well as the completion of mandatory health and safety courses, training packages will be offered to meet your specific needs. FTC duration until end October 2027 Security vetting Due to the nature of the industry that Urenco operates in, all personnel regardless of employment status working for Urenco are required to obtain security clearance at the level required for their role. Security clearances are assessed in accordance with regulations and official guidance issued by the relevant competent authorities for national security vetting. In certain circumstances, additional enhanced security clearance considerations apply to roles within Urenco owing to the particular activities that the Urenco Group undertakes in relation to uranium enrichment. Successful candidates will need to satisfy security requirements, and all offers of appointment are made subject to the successful approval of all checks initiated. Creating a diverse and inclusive workforce As a truly global company with a presence in the UK, USA, Germany, and the Netherlands, we know that our individual differences make us stronger. Putting people at the heart of our business, we strive to create an open and inclusive workplace that allows every voice to be heard and diversity to thrive. If you require any reasonable adjustments to the recruitment process, please let our talent acquisition team know. Because together, we are one Urenco. We are enriching the world. And enriching your future.
Bennett and Game Recruitment LTD
Whiteley, Hampshire
A high-growth construction business based in Whiteley is seeking an organised, proactive and people-focused Office Manager to support the smooth running of its busy head office. The company delivers large-scale fa ade, cladding and building safety projects nationwide and is widely recognised for its progressive culture, strong performance and outstanding service. With turnover forecast to reach close to 80 million this year and a secured pipeline stretching into future years, the business continues to scale at pace. This role is ideal for someone who enjoys variety, takes pride in helping others and thrives in a fast-paced environment. Whilst previous Office Manager experience would be advantageous, the business is open to candidates from strong administrative, office support, PA or coordination backgrounds who can demonstrate excellent organisation, initiative and a genuine desire to contribute to a positive workplace culture. You will become a central figure within the business, supporting employees across all departments, ensuring the office operates efficiently and helping to create a welcoming and engaging environment for staff, visitors and clients alike. Office Manager Salary & Benefits 30,000 to 40,000 DOE 25 days holiday rising to 30 with loyalty incentives Company bonus schemes Department social budgets and regular team events Mentor scheme, internal training and access to external courses including Udemy Critical illness cover and death in service cover Modern office facilities including a stocked kitchen and collaborative workspace Supportive, energetic culture focused on excellence, progression and personal development Long-term career growth opportunities in a rapidly scaling business Office Manager Overview Take ownership of the day-to-day running of the Whiteley head office Act as a key point of contact for employees, visitors, clients and suppliers Coordinate meeting rooms, visitor management and office activities Organise travel, accommodation and logistical arrangements for staff as required Support the onboarding of new employees, ensuring workspaces, equipment and introductions are arranged in advance Coordinate meetings, diaries and schedules using Microsoft Outlook and Outlook Bookings Assist with internal events, social activities, training sessions and wider employee engagement initiatives Maintain office supplies, facilities and general workplace organisation Provide administrative support to senior leaders and department managers where required Work closely with teams across finance, commercial, design, HSEQ and operations Identify opportunities to improve office processes, efficiency and employee experience Promote a positive, professional and people-focused office environment Office Manager Requirements Previous experience within an Office Manager, Office Coordinator, Team Administrator, Personal Assistant, Executive Assistant or similar office-based role Strong IT skills including Microsoft Outlook, Outlook Bookings, Teams, Word and Excel Experience coordinating meetings, diaries, travel arrangements and general office administration Excellent organisational skills with the ability to manage multiple priorities simultaneously Strong attention to detail and a proactive approach to problem solving Confident communication skills with the ability to build positive relationships at all levels Self-motivated, organised and comfortable working independently when required Positive, enthusiastic and willing to take ownership of tasks both large and small A genuine interest in supporting people and contributing to a positive workplace culture Commutable to Whiteley and happy to be office based full-time Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Jun 11, 2026
Full time
A high-growth construction business based in Whiteley is seeking an organised, proactive and people-focused Office Manager to support the smooth running of its busy head office. The company delivers large-scale fa ade, cladding and building safety projects nationwide and is widely recognised for its progressive culture, strong performance and outstanding service. With turnover forecast to reach close to 80 million this year and a secured pipeline stretching into future years, the business continues to scale at pace. This role is ideal for someone who enjoys variety, takes pride in helping others and thrives in a fast-paced environment. Whilst previous Office Manager experience would be advantageous, the business is open to candidates from strong administrative, office support, PA or coordination backgrounds who can demonstrate excellent organisation, initiative and a genuine desire to contribute to a positive workplace culture. You will become a central figure within the business, supporting employees across all departments, ensuring the office operates efficiently and helping to create a welcoming and engaging environment for staff, visitors and clients alike. Office Manager Salary & Benefits 30,000 to 40,000 DOE 25 days holiday rising to 30 with loyalty incentives Company bonus schemes Department social budgets and regular team events Mentor scheme, internal training and access to external courses including Udemy Critical illness cover and death in service cover Modern office facilities including a stocked kitchen and collaborative workspace Supportive, energetic culture focused on excellence, progression and personal development Long-term career growth opportunities in a rapidly scaling business Office Manager Overview Take ownership of the day-to-day running of the Whiteley head office Act as a key point of contact for employees, visitors, clients and suppliers Coordinate meeting rooms, visitor management and office activities Organise travel, accommodation and logistical arrangements for staff as required Support the onboarding of new employees, ensuring workspaces, equipment and introductions are arranged in advance Coordinate meetings, diaries and schedules using Microsoft Outlook and Outlook Bookings Assist with internal events, social activities, training sessions and wider employee engagement initiatives Maintain office supplies, facilities and general workplace organisation Provide administrative support to senior leaders and department managers where required Work closely with teams across finance, commercial, design, HSEQ and operations Identify opportunities to improve office processes, efficiency and employee experience Promote a positive, professional and people-focused office environment Office Manager Requirements Previous experience within an Office Manager, Office Coordinator, Team Administrator, Personal Assistant, Executive Assistant or similar office-based role Strong IT skills including Microsoft Outlook, Outlook Bookings, Teams, Word and Excel Experience coordinating meetings, diaries, travel arrangements and general office administration Excellent organisational skills with the ability to manage multiple priorities simultaneously Strong attention to detail and a proactive approach to problem solving Confident communication skills with the ability to build positive relationships at all levels Self-motivated, organised and comfortable working independently when required Positive, enthusiastic and willing to take ownership of tasks both large and small A genuine interest in supporting people and contributing to a positive workplace culture Commutable to Whiteley and happy to be office based full-time Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
We're really proud to be recruiting exclusively for this exciting position as an Administration Coordinator . Working for an extremely successful company, on the outskirts of Canterbury, you'll join a business that has grown from 35 staff to 100! In this role, you'll be responsible for providing essential administrative and coordination support to the team within a B2B and B2C environment. The role focuses on order processing, basic procurement, stock control, engineer scheduling, and delivery coordination to ensure customer service is delivered efficiently, accurately, and on time. This is an operational, detail-focused role that acts as a key link between customers, field engineers, suppliers, and internal delivery teams. Your next employer offers an enviable company culture, and you'll receive leading benefits: 25 days annual leave plus Bank holidays Birthdays Off 6 Month Reviews Home Broadband Regular Office Food Events Lunch & Learns with Leadership Team Regular Team Socials Concessions (Discounted UK Holidays, Sky TV Packages etc) Perkbox (Including over 9,000 perks, discounts and benefits) Virtual GP Appointments - Dr Care Anywhere Vitality Private Medical Insurance Please find further details below: Job Title: Administration Coordinator Location: Near Canterbury, Kent. Your own transport is essential due to the location of this company. This position is 100% office based. Salary: 26,000 Duration: 6 month FTC Hours: Monday to Friday, 9am - 5:30pm As the Administration Coordinator your responsibilities would be: Service Delivery & Order Administration: Process and track customer service orders from acceptance through to completion. Place orders with suppliers. Maintain accurate order records within CRM, service delivery, and tracking systems. Monitor order progress, update stakeholders, and escalate delays or issues as required. Field Engineer Scheduling & Coordination: Book and coordinate field engineers for installations, surveys, and service visits. Maintain engineer schedules, ensuring efficient use of resources and adherence to delivery timelines. Liaise with engineers to confirm appointments, access requirements, and job readiness. Stock & Basic Procurement : Order standard stock items in line with approved procedures. Track stock levels for field engineering teams and highlight low-stock or replenishment requirements. Maintain basic inventory records, including stock issued, received, and returned. Support asset tracking by ensuring equipment allocation is recorded correctly. Supplier & Internal Coordination: Liaise with suppliers to confirm order status, lead times, and delivery dates. Work with internal teams including Service Delivery, Engineering, Finance, and Sales to support smooth order fulfilment. Support issue resolution related to delivery, stock availability, or scheduling conflicts. Delivery Management Office Support: Provide general administrative support to the Service Delivery function. Prepare and maintain delivery trackers, reports, and status updates. Ensure documentation is completed and stored correctly for audits and reporting. Support continuous improvement by highlighting recurring delivery issues or process gaps. You'll be the ideal candidate if you have the following skills and experience: Previous experience in an administrative or coordination role Strong organisational skills with the ability to manage multiple tasks and priorities. High attention to detail and accuracy in data entry and record keeping. Confident communicator, comfortable liaising with engineers, suppliers, and internal teams. Competent with Microsoft Office (Excel, Outlook, Word) and ideally business systems (CRM / order management tools). Basic understanding of stock control or inventory management. Comfortable working in a fast-paced, operational environment Team-oriented with a customer-focused mindset Next steps: If you have the above skills please apply today! Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Senior Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 11, 2026
Contractor
We're really proud to be recruiting exclusively for this exciting position as an Administration Coordinator . Working for an extremely successful company, on the outskirts of Canterbury, you'll join a business that has grown from 35 staff to 100! In this role, you'll be responsible for providing essential administrative and coordination support to the team within a B2B and B2C environment. The role focuses on order processing, basic procurement, stock control, engineer scheduling, and delivery coordination to ensure customer service is delivered efficiently, accurately, and on time. This is an operational, detail-focused role that acts as a key link between customers, field engineers, suppliers, and internal delivery teams. Your next employer offers an enviable company culture, and you'll receive leading benefits: 25 days annual leave plus Bank holidays Birthdays Off 6 Month Reviews Home Broadband Regular Office Food Events Lunch & Learns with Leadership Team Regular Team Socials Concessions (Discounted UK Holidays, Sky TV Packages etc) Perkbox (Including over 9,000 perks, discounts and benefits) Virtual GP Appointments - Dr Care Anywhere Vitality Private Medical Insurance Please find further details below: Job Title: Administration Coordinator Location: Near Canterbury, Kent. Your own transport is essential due to the location of this company. This position is 100% office based. Salary: 26,000 Duration: 6 month FTC Hours: Monday to Friday, 9am - 5:30pm As the Administration Coordinator your responsibilities would be: Service Delivery & Order Administration: Process and track customer service orders from acceptance through to completion. Place orders with suppliers. Maintain accurate order records within CRM, service delivery, and tracking systems. Monitor order progress, update stakeholders, and escalate delays or issues as required. Field Engineer Scheduling & Coordination: Book and coordinate field engineers for installations, surveys, and service visits. Maintain engineer schedules, ensuring efficient use of resources and adherence to delivery timelines. Liaise with engineers to confirm appointments, access requirements, and job readiness. Stock & Basic Procurement : Order standard stock items in line with approved procedures. Track stock levels for field engineering teams and highlight low-stock or replenishment requirements. Maintain basic inventory records, including stock issued, received, and returned. Support asset tracking by ensuring equipment allocation is recorded correctly. Supplier & Internal Coordination: Liaise with suppliers to confirm order status, lead times, and delivery dates. Work with internal teams including Service Delivery, Engineering, Finance, and Sales to support smooth order fulfilment. Support issue resolution related to delivery, stock availability, or scheduling conflicts. Delivery Management Office Support: Provide general administrative support to the Service Delivery function. Prepare and maintain delivery trackers, reports, and status updates. Ensure documentation is completed and stored correctly for audits and reporting. Support continuous improvement by highlighting recurring delivery issues or process gaps. You'll be the ideal candidate if you have the following skills and experience: Previous experience in an administrative or coordination role Strong organisational skills with the ability to manage multiple tasks and priorities. High attention to detail and accuracy in data entry and record keeping. Confident communicator, comfortable liaising with engineers, suppliers, and internal teams. Competent with Microsoft Office (Excel, Outlook, Word) and ideally business systems (CRM / order management tools). Basic understanding of stock control or inventory management. Comfortable working in a fast-paced, operational environment Team-oriented with a customer-focused mindset Next steps: If you have the above skills please apply today! Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Senior Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Major Recruitment Oldbury
Lutterworth, Leicestershire
Major Recruitment Oldbury are delighted to be recruiting for our Lutterworth based client who are seeking a Payroll Administrator to join their busy office. Reporting to the Payroll Manager, the hours of work will be Monday to Friday 9am to 5pm. Duties and tasks will include: Implementing new payroll schemes; processing starters, leavers and workplace pensions. Calculating and applying statutory payments Producing Construction Industry Scheme remittance slips and reporting CIS details to HMRC Payroll/CIS reporting and auditing Submission of pension declarations Assisting with year-end processes Corresponding with our accounts and tax teams, producing reports as required Communicating directly with clients Communicating directly with HMRC Candidates welcome to apply for the role will have the following: Payroll knowledge and experience Ideally a CIPP certification A sound understanding of Microsoft Office suite particularly Outlook and Excel. Numerate, have good attention to detail and impeccable numerical accuracy The ability to work in a time critical environment. Communicate effectively and professionally with clients and co-worker. Ideally l am looking for Payroll knowledge and experience; however, we will consider candidates who can demonstrate that they have worked in environments using the core skills relatable for the role Major Recruitment is acting as an Employment Agency in relation to permanent vacancies and as an Employment Business in relation to temporary or contract vacancies, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. INDLS
Jun 10, 2026
Full time
Major Recruitment Oldbury are delighted to be recruiting for our Lutterworth based client who are seeking a Payroll Administrator to join their busy office. Reporting to the Payroll Manager, the hours of work will be Monday to Friday 9am to 5pm. Duties and tasks will include: Implementing new payroll schemes; processing starters, leavers and workplace pensions. Calculating and applying statutory payments Producing Construction Industry Scheme remittance slips and reporting CIS details to HMRC Payroll/CIS reporting and auditing Submission of pension declarations Assisting with year-end processes Corresponding with our accounts and tax teams, producing reports as required Communicating directly with clients Communicating directly with HMRC Candidates welcome to apply for the role will have the following: Payroll knowledge and experience Ideally a CIPP certification A sound understanding of Microsoft Office suite particularly Outlook and Excel. Numerate, have good attention to detail and impeccable numerical accuracy The ability to work in a time critical environment. Communicate effectively and professionally with clients and co-worker. Ideally l am looking for Payroll knowledge and experience; however, we will consider candidates who can demonstrate that they have worked in environments using the core skills relatable for the role Major Recruitment is acting as an Employment Agency in relation to permanent vacancies and as an Employment Business in relation to temporary or contract vacancies, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. INDLS
Reporting to: Senior HR Manager Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Southgate, Office Based, Various sites MAIN DUTIES Recruitment & Onboarding Manage end-to-end administrative recruitment processes: posting vacancies, managing applications, coordinating interviews, and supporting offer management. Support hiring managers in organising shortlisting, interviews, and reference checks. Ensure onboarding and induction processes run smoothly, including the accurate setup of employee records on HR systems (Cezanne HR, SharePoint). HR Administration & Process Maintain and update employee training, personal, and compliance records on a daily basis. Monitor and update training and development records on HRIS (Cezanne & Litmos Training platform), ensuring all training data is accurate and up to date. Follow up to ensure the correct process is followed when booking internal and external trainings. Support project and maintenance teams, including on-site staff, to ensure HR processes are followed at all stages. Conduct and track DBS checks, attendance, and other compliance-related tasks. Support continuous improvement of HR systems, processes, and templates. Manage the effective operation of the Integrated Management System (IMS) and other HR administrative tools. Workforce Support & Development Assist managers across multiple sites with HR administration and workforce-related queries. Conduct regular site visits to support HR activities and ensure smooth operations. Support the coordination of employee training and development initiatives, ensuring timely completion and compliance with organisational requirements. Build and maintain positive working relationships with stakeholders at all levels. Promote the company s values, wellbeing, and professional standards in all HR activities. Employee Relations Provide practical support to managers on day-to-day HR matters, including performance reviews, return-to-work meetings, and routine employee relations issues. Prepare and maintain accurate documentation (letters, case notes, meeting records) ensuring consistency and compliance with company processes. Support managers to resolve workplace matters constructively, promoting positive employee experiences. Escalate complex issues to the Senior HR Manager while maintaining oversight of administrative processes. SKILLS & KNOWLEDGE Essential Minimum 3 years experience in HR administration or a generalist support role. Experience supporting recruitment, onboarding, and workforce administration. Strong organisational skills with the ability to manage multiple priorities. Comfortable working across multiple sites. Excellent interpersonal skills, with the ability to build credibility with managers and employees. Excellent IT skills, particularly advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables, data analysis, and reporting). Proficiency in HR systems such as Cezanne HR, SharePoint, and attendance/IMS tools. Desirable Experience in a multi-site or project-based organisation. CIPD level 5 qualification or working towards CIPD.
Jun 09, 2026
Full time
Reporting to: Senior HR Manager Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Southgate, Office Based, Various sites MAIN DUTIES Recruitment & Onboarding Manage end-to-end administrative recruitment processes: posting vacancies, managing applications, coordinating interviews, and supporting offer management. Support hiring managers in organising shortlisting, interviews, and reference checks. Ensure onboarding and induction processes run smoothly, including the accurate setup of employee records on HR systems (Cezanne HR, SharePoint). HR Administration & Process Maintain and update employee training, personal, and compliance records on a daily basis. Monitor and update training and development records on HRIS (Cezanne & Litmos Training platform), ensuring all training data is accurate and up to date. Follow up to ensure the correct process is followed when booking internal and external trainings. Support project and maintenance teams, including on-site staff, to ensure HR processes are followed at all stages. Conduct and track DBS checks, attendance, and other compliance-related tasks. Support continuous improvement of HR systems, processes, and templates. Manage the effective operation of the Integrated Management System (IMS) and other HR administrative tools. Workforce Support & Development Assist managers across multiple sites with HR administration and workforce-related queries. Conduct regular site visits to support HR activities and ensure smooth operations. Support the coordination of employee training and development initiatives, ensuring timely completion and compliance with organisational requirements. Build and maintain positive working relationships with stakeholders at all levels. Promote the company s values, wellbeing, and professional standards in all HR activities. Employee Relations Provide practical support to managers on day-to-day HR matters, including performance reviews, return-to-work meetings, and routine employee relations issues. Prepare and maintain accurate documentation (letters, case notes, meeting records) ensuring consistency and compliance with company processes. Support managers to resolve workplace matters constructively, promoting positive employee experiences. Escalate complex issues to the Senior HR Manager while maintaining oversight of administrative processes. SKILLS & KNOWLEDGE Essential Minimum 3 years experience in HR administration or a generalist support role. Experience supporting recruitment, onboarding, and workforce administration. Strong organisational skills with the ability to manage multiple priorities. Comfortable working across multiple sites. Excellent interpersonal skills, with the ability to build credibility with managers and employees. Excellent IT skills, particularly advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables, data analysis, and reporting). Proficiency in HR systems such as Cezanne HR, SharePoint, and attendance/IMS tools. Desirable Experience in a multi-site or project-based organisation. CIPD level 5 qualification or working towards CIPD.
This role has a starting salary of 11,514 per annum (pro rata to 27,634 FTE), based on a 15 hour working week. We are looking for an enthusiastic and self-motivated Senior Library Assistant to join our dedicated team. You will be based at Warlingham Library, you will also be required to work at Oxted Library. Libraries are spaces for social interaction, learning and cultural experiences, acting as an economic enabler providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey Libraries hold a unique place in our communities offering something for everyone, and no two days are the same. They provide universal access through a programme of reading, learning, digital, and health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful. Library Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of our library service, making them busy, lively places to work. Flexibility, creativity, and initiative are key. Your responsibilities will include: Supervise and direct the operational activities of volunteers to support transactions and deliver a programme of activities to customers Support and assess volunteer needs and lead on the delivery of training Liaise and work closely with the volunteer coordinator appointed by Warlingham Parish Council Helping with reading recommendations Creating new themes for book displays Maintaining, presenting, and processing book stock Leading craft events, Rhymetime, and Storytime sessions Engaging with schools to organise visits and class assemblies Assisting with or leading activities for both children and adults Your Application In order to be considered for shortlisting, your application will clearly evidence the followingskills: Proven experience in providing or receiving excellent customer service. Evidence of observing or contributing to a community service that made a positive impact. Creative ideas for attracting more people to our libraries, aligned with the Surrey Frame Work To apply, we request that you submit a CV and you will be asked the following 4 questions. Please highlight your strengths and any transferable skills or experience: What has motivated you to apply for the Surrey Library Service? (150 words) Can you please provide an example when you either provided, or received, excellent customer service? (150 words) Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words) Can you name 3 things you would do to attract more people to our libraries and highlight how they align with aspects of our Surrey Way framework? (150 words) If shortlisted for interview, you will be sent interview questions in advance. You will be asked to share an idea for a library event and be asked to read a short story. The job advert closes at 23:59 on 28/06/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jun 09, 2026
Contractor
This role has a starting salary of 11,514 per annum (pro rata to 27,634 FTE), based on a 15 hour working week. We are looking for an enthusiastic and self-motivated Senior Library Assistant to join our dedicated team. You will be based at Warlingham Library, you will also be required to work at Oxted Library. Libraries are spaces for social interaction, learning and cultural experiences, acting as an economic enabler providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey Libraries hold a unique place in our communities offering something for everyone, and no two days are the same. They provide universal access through a programme of reading, learning, digital, and health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful. Library Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of our library service, making them busy, lively places to work. Flexibility, creativity, and initiative are key. Your responsibilities will include: Supervise and direct the operational activities of volunteers to support transactions and deliver a programme of activities to customers Support and assess volunteer needs and lead on the delivery of training Liaise and work closely with the volunteer coordinator appointed by Warlingham Parish Council Helping with reading recommendations Creating new themes for book displays Maintaining, presenting, and processing book stock Leading craft events, Rhymetime, and Storytime sessions Engaging with schools to organise visits and class assemblies Assisting with or leading activities for both children and adults Your Application In order to be considered for shortlisting, your application will clearly evidence the followingskills: Proven experience in providing or receiving excellent customer service. Evidence of observing or contributing to a community service that made a positive impact. Creative ideas for attracting more people to our libraries, aligned with the Surrey Frame Work To apply, we request that you submit a CV and you will be asked the following 4 questions. Please highlight your strengths and any transferable skills or experience: What has motivated you to apply for the Surrey Library Service? (150 words) Can you please provide an example when you either provided, or received, excellent customer service? (150 words) Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words) Can you name 3 things you would do to attract more people to our libraries and highlight how they align with aspects of our Surrey Way framework? (150 words) If shortlisted for interview, you will be sent interview questions in advance. You will be asked to share an idea for a library event and be asked to read a short story. The job advert closes at 23:59 on 28/06/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
This role has a starting salary of £53,713 per annum per annum, based on a 36 hour working week. We are excited to be hiring a new SEND Placements Coordinator to join our fantastic SEND Operations team based in Woking. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office and working from home. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role At Surrey County Council, we're committed to providing excellent support for children and young people with SEND. Our SEND services work together to deliver timely, effective support that leads to positive outcomes. We focus on building strong, respectful relationships with families, schools, and partner organisations, with relational and restorative working practices underpinning all our work. Our young people want adults who listen, explain things honestly, and keep them at the centre of every decision. Parents and carers value empathy, strong organisational skills, and a deep understanding of SEND legislation and diverse needs. Schools need consistent, accessible professionals who are experts in SEND and can guide them through the system with clarity and confidence. As our Placements Coordinator, you will provide strategic and operational leadership for SEND placement activity across the county, ensuring placement decisions for children and young people with Education, Health and Care Plans (EHCPs) are needs led, lawful, financially sustainable and aligned to sufficiency and commissioning plans. Your key responsibilities as a Placements Coordinator will include: Maintaining a countywide overview of placement demand, capacity and risk Leading consultation processes Providing assurance to senior leaders and acting as a key escalation point for complex cases Through relational, solution focused engagement with schools and settings, and close working with Commissioning and Finance, your role will support effective decision making, manage risk and help secure sustainable placements and successful transitions. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Teaching qualification, degree or relevant qualification or substantial experience in SEN Extensive knowledge of SEND legislation including the Children and Families Act 2014 and the SEND Code of Practice (0-25) Comprehensive understanding of consultation duties, placement decision-making and legal compliance in SEND Knowledge of SEND placement sufficiency and the education landscape across mainstream, specialist and alternative provision Proven experience at senior manager level in SEND, education or a Local Authority context Experience of contributing to multi-agency planning or decision-making forums Strong analytical skills and ability to manage large amounts of data accurately Excellent negotiation, communication and partnership-building skills An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. To apply, we request that you submit a CV and answer the following 4 questions: Please describe your experience of applying SEND legislation and statutory guidance to placement or service decisions, while also considering wider system impact. How did you balance individual case requirements with lawful, defensible and sustainable decision making, particularly where there was challenge? This role requires both day to day operational collaboration and longer term partnership working. Please give an example of how you built strong relationships with schools, families or partners to resolve a complex issue and support shared outcomes. How did your approach support both immediate and longer term aims? Please describe your experience of overseeing complex or high volume activity (such as placements, services or resources). How did you maintain operational control while also developing a strategic overview of demand, capacity and risk to inform planning and decisions? Please tell us about a time you used data, information or multiple sources of evidence to understand demand, capacity or risk across the SEND system. How did your analysis influence both short term actions and longer term strategic decisions or recommendations? The job advert closes at 23:59 on 22.06.2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jun 09, 2026
Full time
This role has a starting salary of £53,713 per annum per annum, based on a 36 hour working week. We are excited to be hiring a new SEND Placements Coordinator to join our fantastic SEND Operations team based in Woking. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office and working from home. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role At Surrey County Council, we're committed to providing excellent support for children and young people with SEND. Our SEND services work together to deliver timely, effective support that leads to positive outcomes. We focus on building strong, respectful relationships with families, schools, and partner organisations, with relational and restorative working practices underpinning all our work. Our young people want adults who listen, explain things honestly, and keep them at the centre of every decision. Parents and carers value empathy, strong organisational skills, and a deep understanding of SEND legislation and diverse needs. Schools need consistent, accessible professionals who are experts in SEND and can guide them through the system with clarity and confidence. As our Placements Coordinator, you will provide strategic and operational leadership for SEND placement activity across the county, ensuring placement decisions for children and young people with Education, Health and Care Plans (EHCPs) are needs led, lawful, financially sustainable and aligned to sufficiency and commissioning plans. Your key responsibilities as a Placements Coordinator will include: Maintaining a countywide overview of placement demand, capacity and risk Leading consultation processes Providing assurance to senior leaders and acting as a key escalation point for complex cases Through relational, solution focused engagement with schools and settings, and close working with Commissioning and Finance, your role will support effective decision making, manage risk and help secure sustainable placements and successful transitions. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Teaching qualification, degree or relevant qualification or substantial experience in SEN Extensive knowledge of SEND legislation including the Children and Families Act 2014 and the SEND Code of Practice (0-25) Comprehensive understanding of consultation duties, placement decision-making and legal compliance in SEND Knowledge of SEND placement sufficiency and the education landscape across mainstream, specialist and alternative provision Proven experience at senior manager level in SEND, education or a Local Authority context Experience of contributing to multi-agency planning or decision-making forums Strong analytical skills and ability to manage large amounts of data accurately Excellent negotiation, communication and partnership-building skills An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. To apply, we request that you submit a CV and answer the following 4 questions: Please describe your experience of applying SEND legislation and statutory guidance to placement or service decisions, while also considering wider system impact. How did you balance individual case requirements with lawful, defensible and sustainable decision making, particularly where there was challenge? This role requires both day to day operational collaboration and longer term partnership working. Please give an example of how you built strong relationships with schools, families or partners to resolve a complex issue and support shared outcomes. How did your approach support both immediate and longer term aims? Please describe your experience of overseeing complex or high volume activity (such as placements, services or resources). How did you maintain operational control while also developing a strategic overview of demand, capacity and risk to inform planning and decisions? Please tell us about a time you used data, information or multiple sources of evidence to understand demand, capacity or risk across the SEND system. How did your analysis influence both short term actions and longer term strategic decisions or recommendations? The job advert closes at 23:59 on 22.06.2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Senior Customer Care Coordinator Location: Livingston Permanent, Full-Time (Mon-Fri 9-5) Salary from £29,000 DOE ASAP Start Office Angels are delighted to be recruiting for a fantastic opportunity with a well-established housebuilder for an experienced Senior Customer Care Coordinator . About the role This is a key position within the Customer Care team, where you'll play a vital role in delivering a first-class post-completion experience to homeowners. As a senior member of the team, you'll be trusted to handle more complex cases, support colleagues, and step in for escalations when required. You'll work closely with the Head of Customer Care, helping to drive service standards, improve processes, and ensure everything runs smoothly day to day. What you'll be doing Managing escalated complaints and complex customer issues through to resolution Supporting the wider Customer Care team with workload coordination Building strong relationships with customers through calls, updates and site visits Coordinating remedial works in line with service level agreements Maintaining accurate records of NHBC claims and tracking progress Managing purchase orders, costs, and contra charges Producing reports to support performance and decision-making Contributing to meetings, site closures and continuous improvement initiatives What we're looking for Experience within a housebuilder Customer Care environment is essential You'll also bring: Proven experience as a Customer Care Coordinator (senior-level exposure preferred) Strong understanding of NHBC / NHQC standards Confidence in handling escalations and resolving complex cases Excellent organisational and multitasking skills Strong communication skills and the ability to build rapport easily A proactive, team-focused approach Full UK driving license (occasional travel to sites required) What's in it for you? Competitive salary from £29,000 Annual bonus (after 1 year's service) 25 days holiday + bank holidays Option to buy up to 5 additional days (after 1 year) Pension scheme Access to discounts and benefits portal Cycle to Work scheme ShareSave scheme Life assurance Ongoing development and learning opportunities Why apply? If you're already working in housebuilding customer care and ready to step up into a more senior, influential role - this is a brilliant opportunity to make your mark in a fast-paced, supportive environment. Hit 'apply now', send your CV to or call for more information! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 09, 2026
Full time
Senior Customer Care Coordinator Location: Livingston Permanent, Full-Time (Mon-Fri 9-5) Salary from £29,000 DOE ASAP Start Office Angels are delighted to be recruiting for a fantastic opportunity with a well-established housebuilder for an experienced Senior Customer Care Coordinator . About the role This is a key position within the Customer Care team, where you'll play a vital role in delivering a first-class post-completion experience to homeowners. As a senior member of the team, you'll be trusted to handle more complex cases, support colleagues, and step in for escalations when required. You'll work closely with the Head of Customer Care, helping to drive service standards, improve processes, and ensure everything runs smoothly day to day. What you'll be doing Managing escalated complaints and complex customer issues through to resolution Supporting the wider Customer Care team with workload coordination Building strong relationships with customers through calls, updates and site visits Coordinating remedial works in line with service level agreements Maintaining accurate records of NHBC claims and tracking progress Managing purchase orders, costs, and contra charges Producing reports to support performance and decision-making Contributing to meetings, site closures and continuous improvement initiatives What we're looking for Experience within a housebuilder Customer Care environment is essential You'll also bring: Proven experience as a Customer Care Coordinator (senior-level exposure preferred) Strong understanding of NHBC / NHQC standards Confidence in handling escalations and resolving complex cases Excellent organisational and multitasking skills Strong communication skills and the ability to build rapport easily A proactive, team-focused approach Full UK driving license (occasional travel to sites required) What's in it for you? Competitive salary from £29,000 Annual bonus (after 1 year's service) 25 days holiday + bank holidays Option to buy up to 5 additional days (after 1 year) Pension scheme Access to discounts and benefits portal Cycle to Work scheme ShareSave scheme Life assurance Ongoing development and learning opportunities Why apply? If you're already working in housebuilding customer care and ready to step up into a more senior, influential role - this is a brilliant opportunity to make your mark in a fast-paced, supportive environment. Hit 'apply now', send your CV to or call for more information! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Office Manager / PA Repair Centre Swindon SN5 45 hrs per week Starting from £35,100 per annum Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity. Why join the Motofix family? Trusted by Premium Brands: Approved by some of the world s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover. Customer Experience: Our repair centre teams consistently achieve an Excellent Trustpilot rating for the service they deliver. Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business. What We Offer Excellent salary Incentive pay subject to role progression Saturday morning 1:4 Rota shifts (paid overtime) 30 days annual leave (inclusive of bank holidays) Workplace pension scheme Free training and development Employee long service rewards Employee well-being services Free uniform (and PPE) Life insurance About the Role As Office Manager / PA, you ll be at the heart of branch operations ensuring the smooth running of the office while providing proactive PA support to the Repair Centre Manager. You will take responsibility for supervising the front of house reception team, ensuring all visitors and customers are greeted professionally and looked after throughout their journey. In addition, you'll support the finance function by handling invoice processing and assisting with credit control queries, playing a vital role in the financial accuracy of site operations. This role requires initiative, attention to detail, and strong organisational skills to enhance productivity and efficiency within the branch as you will also take ownership of HR-related administrative duties, time and attendance records, and training coordination. Key Responsibilities Supervision of customer reception team. Ensure customer receive a professional front-of-house experience with all enquiries handled promptly. Oversee the duties of the logistics team and Team leader. Manage day-to-day office administration to support seamless branch operations. Process and raise invoices accurately and on time; liaise with accounts and resolve invoice queries. Track and report on customer invoicing progress and assist with month-end reporting. Act as PA to the Repair Centre Manager in aspects of administration, including Managing diaries, meetings, and correspondence. Collate and submit accurate time and attendance records for payroll. Coordinate and minute staff and operational meetings, ensuring actions are followed up. Support recruitment activities including interview arrangements and onboarding paperwork. Act as staff review / training coordinator and maintaining accurate related records. Manage office supplies and equipment, ensuring operational readiness. Support site BSi, Manufacture, Health & Safety compliance records. About You An office professional who thrives in a dynamic, fast-paced, customer-focused environment. With a strong sense of ownership, you will enjoy wearing multiple hats and being the go-to person for both internal teams and visiting customers. You re equally comfortable handling a variety of administration duties, whilst also providing senior-level support. What We Look For Experience in Office Management, within a customer-facing environment (automotive preferred). Previous PA experience combined with excellent communication and organisational skills. A personable, proactive professional with a strong customer service ethic. Excellent administrative and organisational abilities with strong attention to detail. Confident handling invoices, finance admin, and dealing with queries., in line with company processes. Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook). Ability to handle sensitive information with discretion. Team player who can also work independently and prioritise workload effectively. Full UK Driving Licence with willingness to travel locally if needed. Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days. Please check out our website for our privacy and wellbeing policies.
Jun 09, 2026
Full time
Office Manager / PA Repair Centre Swindon SN5 45 hrs per week Starting from £35,100 per annum Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity. Why join the Motofix family? Trusted by Premium Brands: Approved by some of the world s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover. Customer Experience: Our repair centre teams consistently achieve an Excellent Trustpilot rating for the service they deliver. Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business. What We Offer Excellent salary Incentive pay subject to role progression Saturday morning 1:4 Rota shifts (paid overtime) 30 days annual leave (inclusive of bank holidays) Workplace pension scheme Free training and development Employee long service rewards Employee well-being services Free uniform (and PPE) Life insurance About the Role As Office Manager / PA, you ll be at the heart of branch operations ensuring the smooth running of the office while providing proactive PA support to the Repair Centre Manager. You will take responsibility for supervising the front of house reception team, ensuring all visitors and customers are greeted professionally and looked after throughout their journey. In addition, you'll support the finance function by handling invoice processing and assisting with credit control queries, playing a vital role in the financial accuracy of site operations. This role requires initiative, attention to detail, and strong organisational skills to enhance productivity and efficiency within the branch as you will also take ownership of HR-related administrative duties, time and attendance records, and training coordination. Key Responsibilities Supervision of customer reception team. Ensure customer receive a professional front-of-house experience with all enquiries handled promptly. Oversee the duties of the logistics team and Team leader. Manage day-to-day office administration to support seamless branch operations. Process and raise invoices accurately and on time; liaise with accounts and resolve invoice queries. Track and report on customer invoicing progress and assist with month-end reporting. Act as PA to the Repair Centre Manager in aspects of administration, including Managing diaries, meetings, and correspondence. Collate and submit accurate time and attendance records for payroll. Coordinate and minute staff and operational meetings, ensuring actions are followed up. Support recruitment activities including interview arrangements and onboarding paperwork. Act as staff review / training coordinator and maintaining accurate related records. Manage office supplies and equipment, ensuring operational readiness. Support site BSi, Manufacture, Health & Safety compliance records. About You An office professional who thrives in a dynamic, fast-paced, customer-focused environment. With a strong sense of ownership, you will enjoy wearing multiple hats and being the go-to person for both internal teams and visiting customers. You re equally comfortable handling a variety of administration duties, whilst also providing senior-level support. What We Look For Experience in Office Management, within a customer-facing environment (automotive preferred). Previous PA experience combined with excellent communication and organisational skills. A personable, proactive professional with a strong customer service ethic. Excellent administrative and organisational abilities with strong attention to detail. Confident handling invoices, finance admin, and dealing with queries., in line with company processes. Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook). Ability to handle sensitive information with discretion. Team player who can also work independently and prioritise workload effectively. Full UK Driving Licence with willingness to travel locally if needed. Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days. Please check out our website for our privacy and wellbeing policies.
A place to drive change Location: Hybrid, Peterborough, 1 2 days in the office including Thursdays Salary: £28,971 per annum, pro rata Contract: 3 month fixed term, 35 hours per week, Monday Friday 9am to 5pm Our client is on a journey of transformation, finding new ways to provide families with affordable, sustainable and safe homes. They're innovating for their customers while creating a thriving, supportive workplace. They're a passionate, dedicated team driving positive change, and they're looking for creative, driven people to join them. If you want to be part of transformation and help shape their future, there's never been a better time to join. Make a real impact where it matters most Our client is committed to providing safe, high quality homes. They're looking for a proactive, detail driven Disrepair Administrator to join their Disrepair, Damp & Mould team. This is a vital role where you'll help improve living conditions and prevent issues from escalating. You'll manage complex cases, coordinate activity behind the scenes and deliver excellent customer service. Working with surveyors, contractors and internal teams, you'll ensure cases are handled efficiently, data is accurate and customers receive timely updates and support. What you'll be doing Managing a caseload of disrepair and damp/mould cases from start to finish Coordinating surveyor and contractor diaries to ensure timely inspections and repairs Acting as a key contact for customers, providing clear updates and support Recording and analysing data to identify trends and property issues Preparing reports and insights for senior management Supporting early intervention strategies to reduce disrepair claims Collaborating with internal teams and external partners Salary The spot salary is £28,971 per annum, pro rata. If you're still developing your skills, you may start 5% or 10% below this, with clear support to progress. About you Experience with housing disrepair and/or damp and mould cases Intermediate Excel skills, including tracking and analysing data Strong stakeholder engagement and relationship building skills High attention to detail and accuracy Ability to learn new CRM systems and processes quickly Strong written and verbal communication skills Commitment to excellent customer service Interviews Stage 1: A Place to Connect Teams interview with the hiring manager (ongoing) Stage 2: A Place to Show Your Strengths role related assessment and behavioural interview, plus a Congruity Questionnaire (planned for 19th June in Peterborough) Successful candidates will be required to complete DBS and social media checks. A place to build a future Our client offers opportunities to grow, develop new skills and thrive in a collaborative environment where your ideas matter. Benefits include: 28 days holiday plus bank holidays, birthday leave and option to buy more Health and wellbeing support including cash health plan, online GP and gym discounts Financial perks including salary sacrifice schemes and discounts Pension schemes and life assurance (3x salary) Family friendly policies and flexible working Career development including leadership programmes and apprenticeships Our client is committed to inclusion and creating a workplace where everyone feels valued and able to thrive. Their recruitment process is accessible, and they'll support any reasonable adjustments you need. Please note: Applicants must have the right to work in the UK. The organisation does not hold a sponsorship licence. Roles may close early due to high application volumes. Apply now to make a positive difference. REF-
Jun 08, 2026
Full time
A place to drive change Location: Hybrid, Peterborough, 1 2 days in the office including Thursdays Salary: £28,971 per annum, pro rata Contract: 3 month fixed term, 35 hours per week, Monday Friday 9am to 5pm Our client is on a journey of transformation, finding new ways to provide families with affordable, sustainable and safe homes. They're innovating for their customers while creating a thriving, supportive workplace. They're a passionate, dedicated team driving positive change, and they're looking for creative, driven people to join them. If you want to be part of transformation and help shape their future, there's never been a better time to join. Make a real impact where it matters most Our client is committed to providing safe, high quality homes. They're looking for a proactive, detail driven Disrepair Administrator to join their Disrepair, Damp & Mould team. This is a vital role where you'll help improve living conditions and prevent issues from escalating. You'll manage complex cases, coordinate activity behind the scenes and deliver excellent customer service. Working with surveyors, contractors and internal teams, you'll ensure cases are handled efficiently, data is accurate and customers receive timely updates and support. What you'll be doing Managing a caseload of disrepair and damp/mould cases from start to finish Coordinating surveyor and contractor diaries to ensure timely inspections and repairs Acting as a key contact for customers, providing clear updates and support Recording and analysing data to identify trends and property issues Preparing reports and insights for senior management Supporting early intervention strategies to reduce disrepair claims Collaborating with internal teams and external partners Salary The spot salary is £28,971 per annum, pro rata. If you're still developing your skills, you may start 5% or 10% below this, with clear support to progress. About you Experience with housing disrepair and/or damp and mould cases Intermediate Excel skills, including tracking and analysing data Strong stakeholder engagement and relationship building skills High attention to detail and accuracy Ability to learn new CRM systems and processes quickly Strong written and verbal communication skills Commitment to excellent customer service Interviews Stage 1: A Place to Connect Teams interview with the hiring manager (ongoing) Stage 2: A Place to Show Your Strengths role related assessment and behavioural interview, plus a Congruity Questionnaire (planned for 19th June in Peterborough) Successful candidates will be required to complete DBS and social media checks. A place to build a future Our client offers opportunities to grow, develop new skills and thrive in a collaborative environment where your ideas matter. Benefits include: 28 days holiday plus bank holidays, birthday leave and option to buy more Health and wellbeing support including cash health plan, online GP and gym discounts Financial perks including salary sacrifice schemes and discounts Pension schemes and life assurance (3x salary) Family friendly policies and flexible working Career development including leadership programmes and apprenticeships Our client is committed to inclusion and creating a workplace where everyone feels valued and able to thrive. Their recruitment process is accessible, and they'll support any reasonable adjustments you need. Please note: Applicants must have the right to work in the UK. The organisation does not hold a sponsorship licence. Roles may close early due to high application volumes. Apply now to make a positive difference. REF-
Transport Controller- A brand new role has become available to join a well established team based near Whitwell! £35,000 salary, 4 on 4 off shifts, plant and transport fleet, excellent benefits and progression. About the Client: I am representing a well-established specialist operator within the plant and transport sector, delivering safe and efficient logistics solutions across multiple industries. The business operates a modern fleet of heavy vehicles and has built a strong reputation for reliability, service standards and operational excellence. Due to continued growth, they are now looking to appoint a Transport Controller to strengthen their planning team. Key Benefits of the Transport Controller: £35,000 annual salary 4 on 4 off shift pattern providing consistent work-life balance (Shift patterns can be 4am-4pm, 6am-6pm or 9am-9pm) 25 days annual leave plus statutory bank holidays Workplace pension scheme Employee life assurance scheme Employee discount scheme Ongoing training and development Clear progression opportunities within transport planning About the Role As a Transport Controller , you will support the senior planning team in delivering the daily operational plan effectively and efficiently. You will coordinate a fleet of heavy goods vehicles, ensuring deliveries and collections are completed on time while maintaining excellent communication with drivers and customers. Key responsibilities include: Supporting daily planning operations Communicating schedules to drivers and subcontractors Managing planning email communications Debriefing drivers and recording accurate operational data Monitoring driver hours and timesheets Escalating operational issues appropriately Maintaining high standards of customer service This Transport Controller role is fully site-based near Whitwell and does not involve supervision of other planners. About You To be successful as a Transport Controller , you will have: Proven experience planning trucks, heavy goods vehicles or heavy plant vehicles Previous experience within a transport planning function Knowledge of transport management systems or similar operational systems Strong written and verbal communication skills The ability to work independently and make sound operational decisions Excellent organisational and problem-solving abilities CPC, Class 1 licence or customer service qualifications would be advantageous but are not essential. To be successful in this role, you may have worked as a: Transport Planner, Logistics Controller, Fleet Controller, HGV Planner, Transport Coordinator, Logistics Planner, Haulage Planner, Traffic Planner, Distribution Planner, Transport Scheduler Next Steps If you are an experienced Transport Controller seeking a stable opportunity with long-term development near Whitwell, I would be delighted to speak with you. We encourage applications from all backgrounds and are committed to equality of opportunity in line with the Equality Act 2010. Apply today to be considered for this Transport Controller opportunity.
May 31, 2026
Full time
Transport Controller- A brand new role has become available to join a well established team based near Whitwell! £35,000 salary, 4 on 4 off shifts, plant and transport fleet, excellent benefits and progression. About the Client: I am representing a well-established specialist operator within the plant and transport sector, delivering safe and efficient logistics solutions across multiple industries. The business operates a modern fleet of heavy vehicles and has built a strong reputation for reliability, service standards and operational excellence. Due to continued growth, they are now looking to appoint a Transport Controller to strengthen their planning team. Key Benefits of the Transport Controller: £35,000 annual salary 4 on 4 off shift pattern providing consistent work-life balance (Shift patterns can be 4am-4pm, 6am-6pm or 9am-9pm) 25 days annual leave plus statutory bank holidays Workplace pension scheme Employee life assurance scheme Employee discount scheme Ongoing training and development Clear progression opportunities within transport planning About the Role As a Transport Controller , you will support the senior planning team in delivering the daily operational plan effectively and efficiently. You will coordinate a fleet of heavy goods vehicles, ensuring deliveries and collections are completed on time while maintaining excellent communication with drivers and customers. Key responsibilities include: Supporting daily planning operations Communicating schedules to drivers and subcontractors Managing planning email communications Debriefing drivers and recording accurate operational data Monitoring driver hours and timesheets Escalating operational issues appropriately Maintaining high standards of customer service This Transport Controller role is fully site-based near Whitwell and does not involve supervision of other planners. About You To be successful as a Transport Controller , you will have: Proven experience planning trucks, heavy goods vehicles or heavy plant vehicles Previous experience within a transport planning function Knowledge of transport management systems or similar operational systems Strong written and verbal communication skills The ability to work independently and make sound operational decisions Excellent organisational and problem-solving abilities CPC, Class 1 licence or customer service qualifications would be advantageous but are not essential. To be successful in this role, you may have worked as a: Transport Planner, Logistics Controller, Fleet Controller, HGV Planner, Transport Coordinator, Logistics Planner, Haulage Planner, Traffic Planner, Distribution Planner, Transport Scheduler Next Steps If you are an experienced Transport Controller seeking a stable opportunity with long-term development near Whitwell, I would be delighted to speak with you. We encourage applications from all backgrounds and are committed to equality of opportunity in line with the Equality Act 2010. Apply today to be considered for this Transport Controller opportunity.
Senior Service Coordinator Salary: 30,000 per annum, plus Veolia benefits and pension Hours: Monday to Friday 40 hours per week Location: Veolia, Chittening Road, Avonmouth, Bristol, BS11 0YB When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Ensure safety & well being of all employees Championing inclusion in the workplace Developing and maintaining employee engagement Implementing people management processes and procedures in line with company policy Ensuring training and competency checks are in place for all roles Deputising for Operations Manager Creating a customer excellence approach & culture Delivery of a first time collection culture Managing people & assets to deliver / exceed service expectations Working in partnership with Sales Teams & CET to maintain & foster good customer relations Managing operations against Veolia Minimum Requirements Managing people & assets to deliver efficient & profitable service Nominated Transport Manager 2 with overall responsibility for Fleet management and compliance Drive efficiencies within job role to maximise profit Utilise data to improve operational performance Actively plan collection rounds to ensure good predictable service for customers. Escalate & action any potential issues Devotes appropriate time & resource to improving depot performance whilst owning the outcome What we're looking for; Full Car Driving Licence Transport Manager CPC Leadership & Management work experience Desirable: Level 3 Leadership & Management or equivalent work experience IOSH Managing Safely What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Oct 08, 2025
Full time
Senior Service Coordinator Salary: 30,000 per annum, plus Veolia benefits and pension Hours: Monday to Friday 40 hours per week Location: Veolia, Chittening Road, Avonmouth, Bristol, BS11 0YB When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Ensure safety & well being of all employees Championing inclusion in the workplace Developing and maintaining employee engagement Implementing people management processes and procedures in line with company policy Ensuring training and competency checks are in place for all roles Deputising for Operations Manager Creating a customer excellence approach & culture Delivery of a first time collection culture Managing people & assets to deliver / exceed service expectations Working in partnership with Sales Teams & CET to maintain & foster good customer relations Managing operations against Veolia Minimum Requirements Managing people & assets to deliver efficient & profitable service Nominated Transport Manager 2 with overall responsibility for Fleet management and compliance Drive efficiencies within job role to maximise profit Utilise data to improve operational performance Actively plan collection rounds to ensure good predictable service for customers. Escalate & action any potential issues Devotes appropriate time & resource to improving depot performance whilst owning the outcome What we're looking for; Full Car Driving Licence Transport Manager CPC Leadership & Management work experience Desirable: Level 3 Leadership & Management or equivalent work experience IOSH Managing Safely What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Location: Based in London 3 days in the office/week. Salary range : £37,000-42,000 Contract: Full-time. Permanent Benefits : 22 days leave (and statutory holidays), increasing by 1 day for the first year worked and then by 2 days for each year of service after. Extended paid leave over Christmas / New Year. Generous pension contributions, increasing for each year of service Private health insurance and cycling to work scheme About EJF EJF exists to protect the natural world and defend our fundamental human right to a secure environment. We believe in equity and justice and a need to respect, defend, and empower communities most at risk from habitat loss, biodiversity collapse and global heating. EJF investigates and exposes abuses and supports environmental defenders, Indigenous peoples, communities, and independent journalists on the frontlines of environmental injustice. We work internationally to drive changes to the very architecture of environmental governance, securing permanent solutions to protect our planet. With over 115 staff, including grassroots mobilisers, filmmakers, investigators, and advocates in 16 countries, we campaign to protect our global ocean, climate, wetlands, and forests, as well as environmental defenders. About the role: EJF seeks a dynamic and highly organised individual to join our expanding Environmental Defenders (ED) programme. This is an exciting opportunity to join our team as we scale up support for grassroots leaders who protect our planet and defend interlinked human rights. Working closely with the Global Programme Coordinator, the ED Programme Officer will enable EJF to deliver tailored training on advocacy, investigation, and filmmaking to environmental defenders worldwide. This starts with supporting the coordination of our new Ocean Defenders project alongside EJF s teams in Southeast Asia and West Africa. As an effective multitasker and skilled coordinator, you will lead the operational and logistical elements of our capacity-strengthening programmes. You will build and maintain strong relationships with our partners, ensuring the delivery of high-quality, tailored support. The role requires excellent planning abilities, a strong attention to detail and a passion for helping others. This position offers significant room for growth and learning . The successful candidate will be given opportunities for development such as participating in training projects overseas and growing project management responsibilities. Key responsibilities: Taking instruction and guidance from the Global Programme Coordinator (and in her absence, a named member of the Senior Management Team), the Environmental Defenders Programme Officer will: Plan and organise in-person (and remote) support for environmental defenders leading on scheduling, budgeting, logistics and other administrative elements of the EJF support. Support the implementation of the capacity-strengthening programme, following up with colleagues and partners to ensure continuous progress towards deliverables. Coordinate with environmental defenders (grassroots NGOs and other civil society leaders) maintaining relationships with focal points, collecting feedback, and monitoring support needs. Contribute to the implementation and improvement of the monitoring, evaluation and learning (MEL) processes, to measure the programme s impact, the quality of the support provided and adapt to emerging needs and priorities. Support with creating new and streamlining internal processes developing templates, centralising training materials, and facilitating the sharing of lessons learned across teams. Assist with production of reports to funders and in securing new and additional funding for the programme. Support communications efforts on the Environmental Defenders programme, drafting impactful content for the website, sharing successes with the EJF comms team and identifying other opportunities to improve the programme s visibility. Ensure that digital images from the Programme and from partners are logged in the EJF image library and utilised effectively to drive engagement in the programme. Conduct research and participate in networking opportunities to identify potential organisations and individuals to join and benefit from the Environmental Defenders Programme. Liaise between partners and EJF s finance function to ensure that activities are delivered within budget, delivering value for money. Essential experience and skills : Experience coordinating logistics for international trips, events or complex projects. Proven ability to build and maintain relationships with partners (NGOs or others) from different cultures and across time zones. Experience in managing complex schedules and meeting deadlines. Experience with budget management (planning and reporting) and ensuring cost-effective use of resources. At least two to three years professional work experience in a relevant field (e.g. environmental action, human rights, international development, project management, etc.) Strong research, written and verbal communication skills, with an ability to present information in a clear, compelling way to diverse audiences (in person and online) Excellent organisational skills and the ability to manage multiple workstreams. Excellent attention to detail and high reliability. Proactive and solutions-oriented mindset. Ability to adapt to changes in plans and a quick learner. Strong interpersonal skills, with the ability to work diplomatically and collaboratively with partners from diverse cultures. A deep-rooted commitment to environmental justice and a determination to change the world for good. Desirable experience and skills: Fluency in additional languages: French, Portuguese, Thai, Bahasa or Spanish. Background working with people and organisations in the Global South, and an understanding of decolonial approaches. Experience in designing or implementing training programmes. Experience with advocacy, communications, policy change or filmmaking. Experience in developing templates and standardising practices (e.g. SOPs, M&E, feedback processes, training materials). Experience working within non-profit organisations. We are actively seeking candidates from diverse backgrounds, cultures, and experiences, and we strongly encourage applications from individuals who are underrepresented in the environmental sector. Even if you don t meet every requirement listed, we encourage you to apply. We value potential and dedication, and we are committed to providing development opportunities to help the right candidate grow into the role. To apply: Please send your CV and a brief cover letter (1.5 page maximum) to the email address provided . Please begin the names of both files (CV and cover letter) with your own name or initials (e.g. Alba.Smith_CV or AS_CV). Closing date for applications: Thursday 23rd October 2025 Interviews : Starting 29th October 2025 Candidates must have the legal right to live and work in the UK. EJF is an equal opportunities employer committed to fostering diversity within the workplace. If you have not heard from us within two weeks of the closing date , please assume your application has been unsuccessful.
Oct 07, 2025
Full time
Location: Based in London 3 days in the office/week. Salary range : £37,000-42,000 Contract: Full-time. Permanent Benefits : 22 days leave (and statutory holidays), increasing by 1 day for the first year worked and then by 2 days for each year of service after. Extended paid leave over Christmas / New Year. Generous pension contributions, increasing for each year of service Private health insurance and cycling to work scheme About EJF EJF exists to protect the natural world and defend our fundamental human right to a secure environment. We believe in equity and justice and a need to respect, defend, and empower communities most at risk from habitat loss, biodiversity collapse and global heating. EJF investigates and exposes abuses and supports environmental defenders, Indigenous peoples, communities, and independent journalists on the frontlines of environmental injustice. We work internationally to drive changes to the very architecture of environmental governance, securing permanent solutions to protect our planet. With over 115 staff, including grassroots mobilisers, filmmakers, investigators, and advocates in 16 countries, we campaign to protect our global ocean, climate, wetlands, and forests, as well as environmental defenders. About the role: EJF seeks a dynamic and highly organised individual to join our expanding Environmental Defenders (ED) programme. This is an exciting opportunity to join our team as we scale up support for grassroots leaders who protect our planet and defend interlinked human rights. Working closely with the Global Programme Coordinator, the ED Programme Officer will enable EJF to deliver tailored training on advocacy, investigation, and filmmaking to environmental defenders worldwide. This starts with supporting the coordination of our new Ocean Defenders project alongside EJF s teams in Southeast Asia and West Africa. As an effective multitasker and skilled coordinator, you will lead the operational and logistical elements of our capacity-strengthening programmes. You will build and maintain strong relationships with our partners, ensuring the delivery of high-quality, tailored support. The role requires excellent planning abilities, a strong attention to detail and a passion for helping others. This position offers significant room for growth and learning . The successful candidate will be given opportunities for development such as participating in training projects overseas and growing project management responsibilities. Key responsibilities: Taking instruction and guidance from the Global Programme Coordinator (and in her absence, a named member of the Senior Management Team), the Environmental Defenders Programme Officer will: Plan and organise in-person (and remote) support for environmental defenders leading on scheduling, budgeting, logistics and other administrative elements of the EJF support. Support the implementation of the capacity-strengthening programme, following up with colleagues and partners to ensure continuous progress towards deliverables. Coordinate with environmental defenders (grassroots NGOs and other civil society leaders) maintaining relationships with focal points, collecting feedback, and monitoring support needs. Contribute to the implementation and improvement of the monitoring, evaluation and learning (MEL) processes, to measure the programme s impact, the quality of the support provided and adapt to emerging needs and priorities. Support with creating new and streamlining internal processes developing templates, centralising training materials, and facilitating the sharing of lessons learned across teams. Assist with production of reports to funders and in securing new and additional funding for the programme. Support communications efforts on the Environmental Defenders programme, drafting impactful content for the website, sharing successes with the EJF comms team and identifying other opportunities to improve the programme s visibility. Ensure that digital images from the Programme and from partners are logged in the EJF image library and utilised effectively to drive engagement in the programme. Conduct research and participate in networking opportunities to identify potential organisations and individuals to join and benefit from the Environmental Defenders Programme. Liaise between partners and EJF s finance function to ensure that activities are delivered within budget, delivering value for money. Essential experience and skills : Experience coordinating logistics for international trips, events or complex projects. Proven ability to build and maintain relationships with partners (NGOs or others) from different cultures and across time zones. Experience in managing complex schedules and meeting deadlines. Experience with budget management (planning and reporting) and ensuring cost-effective use of resources. At least two to three years professional work experience in a relevant field (e.g. environmental action, human rights, international development, project management, etc.) Strong research, written and verbal communication skills, with an ability to present information in a clear, compelling way to diverse audiences (in person and online) Excellent organisational skills and the ability to manage multiple workstreams. Excellent attention to detail and high reliability. Proactive and solutions-oriented mindset. Ability to adapt to changes in plans and a quick learner. Strong interpersonal skills, with the ability to work diplomatically and collaboratively with partners from diverse cultures. A deep-rooted commitment to environmental justice and a determination to change the world for good. Desirable experience and skills: Fluency in additional languages: French, Portuguese, Thai, Bahasa or Spanish. Background working with people and organisations in the Global South, and an understanding of decolonial approaches. Experience in designing or implementing training programmes. Experience with advocacy, communications, policy change or filmmaking. Experience in developing templates and standardising practices (e.g. SOPs, M&E, feedback processes, training materials). Experience working within non-profit organisations. We are actively seeking candidates from diverse backgrounds, cultures, and experiences, and we strongly encourage applications from individuals who are underrepresented in the environmental sector. Even if you don t meet every requirement listed, we encourage you to apply. We value potential and dedication, and we are committed to providing development opportunities to help the right candidate grow into the role. To apply: Please send your CV and a brief cover letter (1.5 page maximum) to the email address provided . Please begin the names of both files (CV and cover letter) with your own name or initials (e.g. Alba.Smith_CV or AS_CV). Closing date for applications: Thursday 23rd October 2025 Interviews : Starting 29th October 2025 Candidates must have the legal right to live and work in the UK. EJF is an equal opportunities employer committed to fostering diversity within the workplace. If you have not heard from us within two weeks of the closing date , please assume your application has been unsuccessful.
Contract Type: Full-time (37.5 hours), Permanent Location: Cardiff, Cardiff International Study Centre Salary: up to £ 30,000 per annum To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment and engagement within the centre. The post holder will be operationally managed by the Student Experience Leader and will be responsible for the operational management of the Wellbeing Team. You will play a vital role in achieving the delivery of the best possible student experience. The role acts as DDSL or DSL ensuring the compliance of safeguarding with regulations and has the authority conferred on them to carry out this specific part of the role ABOUT THE ROLE Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers. Ensure the safeguarding of students in line with Study Group policy and standard operating procedures. Act as Deputy Designated Safeguarding Lead or Designated Safeguarding Lead, with agreement of Centre Director) (responsibilities are set out in the DSL Handbook and authority is conferred to enable escalation and ability to raise safeguarding issues in line with regulations and the safeguarding escalation policy). As DSL or DDSL, monitor the escalation phone on a rota basis. Monitor student whereabouts and coordinate the procedure as required. Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed. Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression & Engagement where appropriate. Collaborate and share appropriate information with the Senior Coordinator Progression & Engagement which may impact individual student performance and support with appropriate interventions. Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required. Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom. Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students. In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience. Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures. Contribute to developing, communicating and enacting Study Group's Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings. Support local awareness raising of safeguarding and safeguarding practices and procedures. Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility. Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report. ABOUT YOU Bachelor degree (or equivalent experience to demonstrate ability to work and think independently) Administration or management training or qualification Higher level safeguarding training Line management of staff Working to develop, build and maintain the Student Experience Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work Ability to work collaboratively within a team and across functional areas, adopting a flexible working style Experience in HR duties, such as delivering training and/or taking part in the recruitment process ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.
Oct 07, 2025
Full time
Contract Type: Full-time (37.5 hours), Permanent Location: Cardiff, Cardiff International Study Centre Salary: up to £ 30,000 per annum To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment and engagement within the centre. The post holder will be operationally managed by the Student Experience Leader and will be responsible for the operational management of the Wellbeing Team. You will play a vital role in achieving the delivery of the best possible student experience. The role acts as DDSL or DSL ensuring the compliance of safeguarding with regulations and has the authority conferred on them to carry out this specific part of the role ABOUT THE ROLE Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers. Ensure the safeguarding of students in line with Study Group policy and standard operating procedures. Act as Deputy Designated Safeguarding Lead or Designated Safeguarding Lead, with agreement of Centre Director) (responsibilities are set out in the DSL Handbook and authority is conferred to enable escalation and ability to raise safeguarding issues in line with regulations and the safeguarding escalation policy). As DSL or DDSL, monitor the escalation phone on a rota basis. Monitor student whereabouts and coordinate the procedure as required. Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed. Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression & Engagement where appropriate. Collaborate and share appropriate information with the Senior Coordinator Progression & Engagement which may impact individual student performance and support with appropriate interventions. Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required. Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom. Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students. In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience. Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures. Contribute to developing, communicating and enacting Study Group's Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings. Support local awareness raising of safeguarding and safeguarding practices and procedures. Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility. Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report. ABOUT YOU Bachelor degree (or equivalent experience to demonstrate ability to work and think independently) Administration or management training or qualification Higher level safeguarding training Line management of staff Working to develop, build and maintain the Student Experience Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work Ability to work collaboratively within a team and across functional areas, adopting a flexible working style Experience in HR duties, such as delivering training and/or taking part in the recruitment process ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.
