96 jobs found

Customer Service Administrator Corby, Northamptonshire Temporary/ Temporary to Permanent 37 hours Mon- Fri Competitive Are you an experienced Administrator with strong communication and organisational skills? Our client, based in Northamptonshire is looking for a dynamic, motivated individual with strong experience in Administration to start ASAP. Duties of the Administration Officer role will include, but is not limited to: Working within a Housing team as their designated admin Responding within target timescales to a range of enquiries via a multi-channel contact including, but not restricted to, telephone, e-mail, on-line and digital channels Proficient in IT systems and excellent telephone communication skills Responding to a diverse range of enquiries from a wide range of customers Data logging General office administration The successful candidate will have: Experience working within a customer service/administration profession Good experience with Microsoft packages If you believe that you are well-suited to the role of Customer Services Administrator, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

We are currently looking for an experienced Housing Service Development Officer to support the delivery of transformation and service improvement projects across a busy Housing Directorate. This Housing Service Development Officer role will focus on reviewing business processes, delivering service redesign projects and implementing operational improvements across housing services. The successful candidate will support housing transformation initiatives, project delivery and service improvements across operational and frontline housing functions. This Housing Service Development Officer position would suit someone with previous experience within housing transformation, service improvement, project management or housing strategy environments. The Role - Leading housing service improvement and transformation projects. - Reviewing existing business processes and identifying operational improvements. - Supporting implementation of change programmes across housing services. - Coordinating multiple projects and monitoring delivery against objectives and deadlines. - Managing project risks, issues and dependencies. - Producing process maps, reports, briefing papers and project documentation. - Supporting governance meetings, workshops and consultation sessions. - Working closely with housing teams, business intelligence, finance, HR and procurement. - Analysing performance data to support service redesign and operational improvements. - Supporting the implementation of new procedures and working practices across housing teams. Key Requirements - Previous experience within housing transformation, service improvement, project management or housing strategy. - Experience reviewing business processes and delivering operational improvements. - Knowledge of project management methodologies and transformation frameworks. - Experience producing process maps, reports and project documentation. - Experience managing multiple projects within housing services. - Experience analysing performance data and supporting service redesign initiatives. - Understanding of organisational change within housing services. What You Need to Do Now If you are interested in this Housing Service Development Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Service Development Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Transformation, Housing Strategy, Service Improvement and Project Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing transformation professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Yolk Recruitment are proud to be supporting a valued-driven, community-based Housing Association in Cardiff in the search for a Senior Procurement Officer to join their ICT & Procurement team on a 12-month maternity cover contract. This is a pivotal role within the organisation, working closely with the Head of ICT & Procurement and key stakeholders across the business to manage and deliver end-to-end procurement activity for goods, works and services. You will play a central role in ensuring compliance with procurement legislation, maintaining the Association's contracts register, and driving value for money across all procurement activity. The Role As Senior Procurement Officer, you will lead on procurement exercises across the association, supporting teams to ensure processes align with best practice, internal policies, and all relevant legislation. You will also take responsibility for maintaining and improving procurement and contract management processes, including supplier registers, KPI monitoring, benchmarking, and supporting dispute resolution. Key Responsibilities Lead and manage procurement exercises from initiation to contract award Provide expert procurement guidance across the organisation Ensure compliance with Public Procurement Regulations and financial frameworks Maintain and manage the contracts register and approved supplier list Carry out market testing, benchmarking and supplier performance reviews Support contract managers with contract packs, KPI development and monitoring Coordinate contract dispute resolution and contractor onboarding compliance checks Deliver procurement and contract management training to internal stakeholders Support delivery of social value and community benefits within procurement Horizon scan for changes in procurement legislation and implement improvements Review and update procurement strategy, audit trails and internal processes What we're looking for: Professional procurement qualification (CIPS) Proven experience running tenders in line with Public Procurement Regulations / OJEU Strong knowledge of tendering and contracting processes, including construction procurement Experience of supplier and contract management, KPI monitoring and dispute resolution Understanding of procurement within the housing sector Strong analytical and financial skills with high attention to detail Confident communicator able to engage with a wide range of stakeholders Ability to manage multiple priorities and work under pressure to deadlines Experience working with frameworks and consortia arrangements Knowledge of GDPR and data sharing agreements Benefits Annual leave is initially 27 days plus 8 bank holidays per year. Opportunity to buy or sell up to 5 days leave each year. Hybrid working. Discounts across 4,000 brands and retailers across purchases including travel, food, entertainment and personal care. Defined Contribution pension with The Pensions Trust, contributing a minimum of 5% while you contribute from 4% to support your future savings. Health Plan. Apply Now To access the full job description and for a confidential conversation, please contact Hannah Welfoot at Yolk Recruitment. To apply, please email your up-to-date CV demonstrating how you meet the requirements of the role.

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Housing Officer Type: Full-time, Permanent Location: Havant Salary: £36,000 Hours: 37.5 hours per week BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement. Duties: Manage tenancy and estate services across a mixed tenure housing portfolio. Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives. Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits. Manage anti-social behaviour, safeguarding concerns and tenancy breaches. Support residents with welfare, financial inclusion and tenancy support services. Work collaboratively with local authorities, support agencies and internal departments. Oversee void management processes and minimise property turnaround times. Monitor income performance and support arrears prevention and recovery. Ensure compliance with housing legislation, consumer standards and health & safety requirements. Manage contractors and monitor communal maintenance and building safety standards. Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives. Requirements: Previous experience in operational housing management within social housing or local authority settings. Strong knowledge of housing legislation, tenancy management and regulatory standards. Experience managing anti-social behaviour and safeguarding cases. Knowledge of income management and tenancy sustainment practices. Understanding of health & safety and building compliance requirements. Excellent communication, organisational and stakeholder management skills. Ability to manage complex cases and work effectively under pressure. Strong IT skills including Microsoft Office and housing management systems. CIH qualification or willingness to work towards one is desirable. Willingness to work flexibly, including occasional evenings and weekends. For more information, please contact specialist Social housing recruiter, Mark Grove on (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled

Technical Support Officer 37 Hours per week Salary Range £26,824 to £29,540 pa pro rata for hours worked Type of Contract Fixed Term Contract 2 years Location Hybrid / Stevenage About the role We are looking for a Technical Support Officer to assist the Housing Asset Management team in a busy office environment, effectively delivering all aspects of office and technical support functions for the Business Unit. You will be the first point of contact for tenants wishing to resolve planned maintenance issues. Duties will include liaising with tenants, contractors, internal colleagues and Members over the phone and face to face; resolving complaints ensuring deadlines are met; scanning, filing and saving documents accurately to build up a comprehensive data base for our housing stock. Other duties will include raising and processing orders; maintaining and developing processes and procedures; assisting in monitoring and reviewing contractor performance. About you The successful candidate will have a working knowledge of an office environment including administration systems and experience of dealing with customer enquiries. Ability to work with a minimum of supervision and manage own workload to meet deadlines is essential as is computer literacy in MS Office packages and the ability to communicate effectively both verbally and in writing. Knowledge of building construction, building services, would be an advantage. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants. • Flexible working: Available upon request, subject to operational requirements. • Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated. • Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • Holidays: 25 days holiday rising to 31 days (depending on Local Government service). • Training: An extensive range of learning and development opportunities. • Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues. • Travel: Season ticket loans and discounts for public transport. • Cycling: Cycle to Work scheme. • Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans. • Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC). • Wellbeing: Discounted Health and Fitness membership. • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 14 June 2026 Interviews will be held week commencing: 22 June 2026

Service Improvement & Homelessness Reviews Officer Adecco are recruiting on behalf of the Local Authority for an experienced and highly skilled Service Improvement & Review Officer to join the Housing Demand team based at Perceval House, Ealing. This is an exciting opportunity for a housing professional with strong knowledge of homelessness legislation and statutory review processes to play a key role in ensuring fair, transparent and legally compliant housing decisions. Contract Details: Type: Temporary Pay: 300 per day Umbrella Location: Perceval House, Ealing Working Arrangements: Hybrid Hours: Full time, 35 hours per week (Monday to Friday) Key Responsibilities: Conduct statutory homelessness and housing register reviews in line with Parts VI and VII of the Housing Act 1996 Analyse complex case files and review evidence to determine whether decisions should be upheld or overturned Produce high-quality and legally robust review decision letters Manage a complex caseload and ensure reviews are completed within statutory timescales Liaise with applicants, representatives, internal departments and external agencies Support Legal Services with County Court appeals, Judicial Reviews and legal challenges Attend court hearings and provide evidence where required Monitor review outcomes and contribute to service improvement initiatives Deliver guidance and training to officers on legislation, procedure and case law updates Maintain accurate records and performance data in line with audit and compliance requirements Key Requirements: Strong working knowledge of the Housing Act 1996 (Parts VI and VII) and related legislation Experience conducting statutory housing or homelessness reviews Excellent written communication skills with the ability to produce detailed decision letters Ability to manage competing priorities and work within statutory deadlines Experience liaising with legal teams, stakeholders and vulnerable customers Strong organisational and analytical skills Competent using Microsoft Office and housing management systems Minimum of 5 GCSEs (or equivalent), including English and Maths, or relevant housing experience/qualification This role requires a professional who can work independently, demonstrate sound judgement and contribute to delivering high-quality housing review services within a fast-paced local authority environment. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Commercial Property Management Officer Location : Harlow Duration : 4-6 Months Hours : Monday to Friday (full-time) Pay rate: 20.51 per hour We are delighted to be supporting our client in the recruitment of a 'Commercial Property Management Officer' on a full-time, temporary basis! Purpose of the role: The purpose of this role is to contribute to the management of the extensive and diverse non-housing property portfolio to support the growth and regeneration of the town and maximise income by providing administrative and property management support, helping to maintain records, responding to enquiries, coordinating contractors and supporting financial and operational processes. Job Duties: To assist with the preparation of service budgets and to manage budgets within the post holder's area of responsibility. Assist in maintaining property information by updating record, tenancy details and operational data. Support regular review of property issues, logging tenant enquiries and preparing updates for leader. Log and track maintenance and facilities management issues. Process tenant requests for landlord consents, including logging, gathering information and issuing standard correspondence. Assist in preparing and issuing rent, service charge and ad hoc invoices. Key Person Specification: You will have a degree or post-graduate diploma or equivalent. It would be desirable if this related to surveying or property management, but degree level experience is essential. You will need to have good numeracy skills and be competent in the use of Microsoft Excel. Commercial Project management experience is desirable. Able to produce clear concise reports - articulate and precise presentation of information. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.

Service Charge Officer £35,224 per year Hybrid - Peterborough, Boston, Rushden or Milton Keynes Permanent, Full Time Are you experienced in service charges, finance, and customer communication? At Amplius, we re looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You ll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement. Salary: £35,224 per year Contract: Permanent, full time Your week: 36.25 hours Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office. Snapshot of your role Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers. Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams. Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases. Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction. Support local authority Housing Benefit reviews by generating and supplying relevant financial information. Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records. Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes. What we re looking for AAT qualification. Strong knowledge of service charge processes, legislation, and rent and service charge management. Experience of service charge budget setting and accounts production. Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues. Experience of working collaboratively with operational teams and building effective working relationships. Strong problem-solving skills, financial awareness, and attention to detail. Proficiency in Excel and service charge systems. A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing Date: 10 June 2026 Phone screening: 5 June Interviews in Peterborough: 9 June We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.

Resident Liaison Officer (Construction Projects) Location: Surrey Hours: Monday to Friday, 8:00am - 5:00pm Contract: Permanent (full-time, site-based) We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to 35,000 + package (depending on experience) The Role You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout. Key Responsibilities Maintain accurate project records, communication logs, and documentation systems Draft clear and professional correspondence to residents and stakeholders Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works Manage incoming calls and arrange appointments efficiently Engage directly with residents to understand and manage individual needs and expectations Organise and schedule property surveys and access appointments Track and manage appointments, ensuring compliance with site access and security procedures Record, monitor, and report on issues raised by residents, ensuring timely resolution Work collaboratively with site teams to resolve issues and suggest improvements Ensure all processes are carried out in line with health and safety regulations Escalate complex or unresolved matters to senior team members where appropriate Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams Record weekly stock data following site audits and submit to head office Monitor internal task alerts and follow up to ensure actions are completed on time Carry out right-to-work checks for subcontractors in line with compliance requirements Maintain and update site identification records for operatives Collect and track resident satisfaction feedback Work with the project team to review feedback and improve overall service delivery Skills & Experience Strong written and verbal communication skills Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments Ability to manage expectations and handle queries in a professional and calm manner Highly organised with strong attention to detail Able to prioritise workload effectively in a fast-paced environment Confident working on-site alongside operational teams Full UK driving licence and access to a vehicle preferred Proficient in Microsoft Office (Word, Excel, Outlook) Experience using document management or project systems (e.g. SharePoint or similar platforms)

Resident Liaison Officer (Construction Projects) Location: Surrey Hours: Monday to Friday, 8:00am - 5:00pm Contract: Permanent (full-time, site-based) We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to 35,000 + package (depending on experience) The Role You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout. Key Responsibilities Maintain accurate project records, communication logs, and documentation systems Draft clear and professional correspondence to residents and stakeholders Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works Manage incoming calls and arrange appointments efficiently Engage directly with residents to understand and manage individual needs and expectations Organise and schedule property surveys and access appointments Track and manage appointments, ensuring compliance with site access and security procedures Record, monitor, and report on issues raised by residents, ensuring timely resolution Work collaboratively with site teams to resolve issues and suggest improvements Ensure all processes are carried out in line with health and safety regulations Escalate complex or unresolved matters to senior team members where appropriate Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams Record weekly stock data following site audits and submit to head office Monitor internal task alerts and follow up to ensure actions are completed on time Carry out right-to-work checks for subcontractors in line with compliance requirements Maintain and update site identification records for operatives Collect and track resident satisfaction feedback Work with the project team to review feedback and improve overall service delivery Skills & Experience Strong written and verbal communication skills Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments Ability to manage expectations and handle queries in a professional and calm manner Highly organised with strong attention to detail Able to prioritise workload effectively in a fast-paced environment Confident working on-site alongside operational teams Full UK driving licence and access to a vehicle preferred Proficient in Microsoft Office (Word, Excel, Outlook) Experience using document management or project systems (e.g. SharePoint or similar platforms)

Company Secretary Bristol The Organisation Our client is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Our client's mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society. They are now looking for a Company Secretary to join them on a full-time, permanent basis, working 37.5 hours per week. Our Client's Commitment to You - Salary of £50,000 per annum - 25 days' annual leave, plus bank holidays - Pension - Flexible working - Employee Recognition Programme - Training and development opportunities - Employee Assistance Programme - Social gatherings and staff retreats - A fully stocked staffroom! This is an incredible opportunity for an experienced governance professional with housing association board-level secretariat experience to join a purpose-driven organisation. You'll play a central role in helping deliver life-changing work for refugees and migrants, ensuring strong governance, legal compliance and effective board support across the organisation. What's more, with flexible working, a well-rounded benefits package and a culture that values recognition, connection and growth, this is your chance to build your career while contributing to work that changes lives. So, if you're looking for a role where your governance expertise can support something genuinely transformative, read on and apply today. What You'll Be Doing As Company Secretary, you will lead corporate governance, legal compliance and board administration. Supporting the Board, Committees and Senior Management Team, you will provide high-quality secretariat services, including managing governance calendars, statutory filings, board meetings, agendas, minutes and action tracking. You will also advise on governance matters, monitor legislative and regulatory developments, and help ensure board decisions, policies and procedures are implemented effectively across the organisation. Alongside this, you will act as Data Protection Officer, embedding GDPR best practice across the organisation and overseeing data protection processes, policies and compliance. Additionally, you will: - Monitor compliance with legislative, regulatory and governance requirements - Prepare governance reports, annual calendars and action plans - Support Board recruitment, inductions, training and appraisals - Review and update Board policies and committee terms of reference - Produce governance effectiveness and assurance reports - Maintain records of processing activities and support lawful data processing practices What Our Client is Looking For To be considered as a Company Secretary, you will need: - A minimum of five years of experience as Secretary of a Housing Association Board - Demonstrable experience of understanding Governance and legal requirements of a regulated body - Experience producing timely quality reports and minute-taking - Knowledge of the UK GDPR legislation - An understanding of the regulatory requirements of the housing association and the corporate operating environment - A degree or equivalent - A Company Secretary-related qualification The closing date for this role is 4th June 2026. Other organisations may call this role Secretary, Board Secretary, Governance Officer, Executive Assistant, EA, Assistant to the Board, or Office Manager. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join an organisation making a real and lasting difference as a Company Secretary, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We're currently recruiting for an experienced Council Tax Billing Officer to join a busy Revenues service on a fully remote basis. This Council Tax Billing Officer role will focus on the accurate and timely administration of Council Tax billing, ensuring compliance with legislation and maximising collection rates. The successful Council Tax Billing Officer will manage billing, discounts, exemptions and payment arrangements while providing support and advice to residents and stakeholders over the phone and in writing. The Role - Administer Council Tax billing in line with legislation and case law. - Process discounts, exemptions, disregards and reductions. - Assess applications and reviews following verification checks. - Set up and manage payment arrangements including Direct Debits. - Respond to customer enquiries via phone, email and written correspondence. - Liaise with internal teams and external agencies regarding Council Tax matters. - Maintain accurate records and work to performance targets and deadlines. Key Requirements - Experience working within a Revenues or Council Tax environment. - Experience in Council Tax billing is essential. - Experience using the MRI / Academy system is essential. - Knowledge of Council Tax legislation and billing processes. - Experience processing Council Tax accounts, discounts and exemptions. - Strong organisational skills and ability to manage high volumes of work accurately. - Good IT skills including Microsoft Office. What You Need to Do Now If you are interested in this Council Tax Billing Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessfu l. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Revenues Officers, Council Tax Officers, Benefits Officers and Revenues & Benefits Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).

Full Time (37.5 hours) or Part Time (Minimum of 30 hours) We are seeking exceptional applicants for the new post of Team Manager - Safety and Risk, based at our head office in Stockport to lead on the management of our Health and Safety functions. The Team Manager - Safety and Risk will be a key member of our Heads of Team and will contribute to our wider success and positive reputation. This new role would be ideal for a competent, experienced Health and Safety professional keen to take on a role that makes a real difference to the people we support and our staff. Creative Support is a national, fast growing, organisation with charitable status providing care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing over 1,000 units of supported housing. Creative Support is regulated by the CQC and Regulator of Social Housing and must achieve high standards of health and safety compliance. As a large employer of over 5,000 staff nationally we promote a culture of safety awareness, compliance and good practice, with a commitment to keeping our staff and service users as safe as possible. This varied role will include specific responsibility for: - Line Management of the Health & Safety team and operational functions - Providing a responsive and customer-focused Health & Safety Helpdesk - Ensuring compliance with safety legislation and regulations - Oversight of incidents, accidents & RIDDOR cases (including appropriate escalation & follow up) - Undertaking investigations and supporting the Executive Team with incident management, identifying root causes, leading/attending strategy meetings and implementing follow up actions - Case management of insurance claims and other high risk safety cases - Collating and presenting data and writing professional reports - Providing accurate data, reports, advice and assurance to the Executive Team and Board - Collaborating across departments to ensure effective safety governance & risk management - Reporting to and working effectively with regulatory bodies & other external stakeholders as required - Oversight of our vehicles management function and line management of the Vehicles Officer - Development and ongoing management of the Health & Safety inspection programme - To devise and implement safety-related campaigns and the dissemination of safety information In order to fulfil this role, you will need a track record in the management of health and safety in a health, care or housing environment and a relevant safety qualification. You will be conscientious, well organised and able to clearly delegate to others whilst maintaining personal accountability. A proactive, assertive and confident approach is essential as is the ability to lead and motivate your team to provide excellent customer service and to meet performance expectations and KPIs. You must demonstrate a high standard of written English and the ability to write professional reports . You will be required to handle information of a confidential nature and must observe the highest standards of diligence and professionalism . You will be a hands on, resilient proactive leader that has good communication skills . You must be accountable with excellent attention to detail, with good IT and data management skills , including the confident use of word, PowerPoint, spreadsheets and databases. The ability to critically read documents and accurately identify facts, issues and root causes is essential. You will be able to research and evaluate information and to take responsibility for staying up to date with changing legislation, case law and emerging good practice. We will support your ongoing professional development with access to training and membership of professional networks. Vacancy Reference Number: 84370 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Benefits of working with Creative Support: High level of training and development through our Creative Academy Pension with company contribution Free life assurance 25 days paid annual leave plus bank holidays, plus an additional day off for your birthday Friendly, supportive work environment Career development opportunities Other benefits including Employee Assistance Programme We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and national travel. The post will be based in our Head Office in Stockport with no remote working. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station. Applicants should hold a full driving license and be willing to travel across the country as required. A lease car or car allowance may be offered. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Job Title: Customer Service Officer Type: Temporary (6 weeks +) Location: Bristol Salary: £20 umbrella an hour Hours: 37 hours, 5 days in the office BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain accurate records and update systems with customer information and service requests. Support performance targets including call quality and customer satisfaction measures. Handle confidential and sensitive information in line with GDPR requirements. Requirements: Previous experience working in a customer-focused environment. Strong communication and administrative skills. Experience dealing with customers in challenging or stressful situations. Ability to manage multiple tasks and prioritise workload effectively. Good IT skills including Microsoft Office packages. Ability to remain calm under pressure and provide effective problem solving. Knowledge of GDPR and handling sensitive information. Experience within social housing or repairs services is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Varied and rewarding workload - Inclusive working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Role : Commissioning Officer Sector: Public and Not-for-Profit Duration: 3 months Location: Northampton Salary: up to 24 UMB per hour Sellick Partnership is currently recruiting for an experienced Commissioning Officer to join our client based in Northamptonshire, working on a hybrid basis. The Commissioning Officer will support the commissioning of services that are aligned to the Council's strategic priorities and national best practice and guidance. The Commissioning Officer will support the development of services, and contribute to the needs analysis, commissioning, market testing, and review of all adult social care and housing commissioned services. In addition, the post holder will ensure appropriate processes are embedded to allow the team to assure themselves of provider performance. Key Responsibilities of the Commissioning Officer include: Completing project activities and build relationships with other partners/organisations to support the development and delivery of the actions within adopted Commissioning strategies to ensure the best possible outcomes for people within available resources, compliant with legislation and in line with national and local strategic direction Working with colleagues in Business Support and Business Intelligence teams to collate a range of data to support the analysis of information relating to contract performance, management and costs Using the data obtained to produce reports to enable the monitoring of performance against contracts and key performance indicators Providing high quality coordination of and support to routine commissioning business processes, including performance and quality assurance monitoring, and liaising with council colleagues on financial, legal, and procurement tasks. Developing and implementing engagement structures and activities to gather the views of individuals who use services, families and carers, local communities, service providers and other key stakeholders to identify service gaps and unmet needs Supporting with the procurement process including writing of specifications and tender documentation, helping to evaluate tender submissions and ensuring new contracts are issued, alongside the Commissioning Manager, to ensure services are procured robustly. Leading on the benchmarking, market and provider research, review legislation, intelligence and policy guidance Providing advice and guidance about commissioned services to operational staff, senior managers, elected members including the writing of analytical reports and presentation of data Using market data and intelligence to support the production of key strategic documents The ideal Commissioning Officer will: Be experienced in analysing and interpreting data to prepare clear, and concise reports Have knowledge and understanding of information governance and data protection Have Experience of project management including coordination, planning, information collation, analysing data to produce reports, strategies and business cases Experience within the public sector would be beneficial The Commissioning Officer will need to have excellent communication skills and effectively be able to communicate to stakeholders of all levels. Furthermore, the ideal candidate will have an impeccable eye for detail and accuracy to ensure all workload is carried out effectively and efficiently. They will also need to able to prioritise their workload and be efficient and effective to meet unpredictable deadlines and deal with conflicting demands, whilst working in a high-pressured environment. Our client is hoping to have the Commissioning Officer in the role as soon as possible, therefore if you believe your experience meets the criteria above, please contact Charlotte Broomfield by Friday 29th by submitting your CV. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Quality Assurance & Standards Officer - Brent Location: Brent London, HA9 (Hybrid). Salary: £27.81 per hour. Full Time Monday to Friday 36 hours. Contract: Initially up to 31st December 2026 ongoing. This is an on-going requirement in line with the attached JD - however for the first 3 months (or so) we will require the appointed candidate to focus on the following project: Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels. Remove or incorporate service charges into rent levels Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels Investigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges Review the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)

You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code . The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally. Key Responsibilities Manage and coordinate housing complaints from initial receipt through to resolution Investigate complaints thoroughly, gathering evidence and liaising with relevant departments Draft clear, accurate, and empathetic complaint responses Ensure compliance with complaint handling procedures, policies, and timescales Maintain accurate records and case management systems Identify trends and recurring issues to support service improvement Support managers with complaint reviews and Ombudsman enquiries Provide excellent customer service to residents and stakeholders at all times Contribute to performance reporting and lessons learned initiatives About You We are looking for someone who has: Experience handling complaints , ideally within housing, public sector, or customer service environments Knowledge of social housing practices and complaint handling procedures Excellent written and verbal communication skills Strong investigative and problem-solving abilities Ability to manage a varied caseload and work to deadlines Good organisational and IT skills Experience working with vulnerable customers and sensitive situations A calm, professional, and customer-focused approach If you have the relevat skills then please apply today!

Your new role We are currently working with a Social Housing provider who are seeking an experienced and proactive Information Governance Officer to join their team on an interim basis. In this role, you will act as a trusted advisor across the organisation, ensuring compliance with data protection legislation while supporting the effective management and security of information assets.Working closely with the Head of Information Governance, you will play a key role in managing data subject rights, overseeing information security incidents, maintaining governance frameworks, and driving a culture of best practice across the organisation. Key responsibilities In this role, you will be responsible for managing Data Subject Rights requests, including Subject Access Requests (SARs), ensuring they are accurately logged, verified and completed within statutory timescales, while also supporting the coordination of Social Tenants Access to Information requests in line with legislative and regulatory requirements. It involves maintaining up-to-date Information Governance policies and procedures, supporting audits and compliance reviews such as PCI assessments, and staying informed of emerging legislation to ensure organisational adherence. The post holder will manage the full life cycle of information security incidents-from logging and triage through to investigation, documentation and resolution-while maintaining the Information Security Risk Register and supporting the strategic handling of incidents. Acting as a subject expert, you will provide expert guidance across teams to ensure compliance with data protection frameworks, alongside analysing trends and producing reports on governance and security activities. It also includes designing and delivering training programmes to promote a strong culture of compliance, contributing to organisation-wide Information Governance projects, identifying opportunities for improvement, and supporting the implementation of new processes, tools and guidance. Additionally, the role provides leadership support by deputising for the Data Protection Officer when required and assisting with internal and external communications related to information governance. What you need to succeed To be successful in this role, you will need a strong knowledge of UK GDPR, Data Protection legislation, and Information Governance frameworks, alongside proven experience managing Subject Access Requests (SARs) and other information rights requests. You will bring expertise in information security incident management, risk assessment, and compliance monitoring, combined with excellent analytical skills and a high level of attention to detail. As a confident communicator, you will be comfortable engaging with stakeholders across all levels of the organisation, providing clear and practical advice. You will be highly organised, proactive, and driven to promote continuous improvement and a culture of compliance, with a genuine passion for ensuring the safe and effective management of information. What you get in return You will be paid a competitive hourly rate of 22.42 per hour (inclusive of holiday pay) and have a secure long-term role with a reputable company. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)